Cancun

Riu Palace Riviera Maya


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All Inclusive    

Exceptional Values!
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availablity at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availablity and upon request), $35 USD spa credit in Ocean Harmony massage for two (50 min), once per stay. This discount does not apply with other promotions and discounts.

Enjoy paradise and first-class personalized service at the Riu Palace Riviera Maya. Ideally located on a dazzling stretch of white sandy beach and framed by tropical trees and crystal clear turquoise waters, at this luxury resort you will create unforgettable memories. This striking Palace is located just a short distance from beautiful Playa del Carmen. Guests can enjoy exchange privileges with all RIU Resorts in Riviera Maya (dinner dining excluded).

This luxury Palace is equipped for the most discerning traveler. Junior suites are split-level with a sitting area and have a fully stocked mini-bar and liquor dispenser. Renova Spa offers the finest treatments including a beauty salon and massages. The workout center is stocked with state-of-the-art equipment.

A selection of fine a la carte restaurants include Brazilian, Japanese, Gourmet, Steakhouse, and Mexican. Recently revamped menus now offer a wide range of cuisine and finer ingredients at the a la carte restaurants, as well as the incorporation of a vegetarian menu in all restaurants. The main restaurant serves an array of buffet choices and cooking stations. The sports bar is open 24-hours and serves unlimited drinks. The swim-up bar is the perfect place for an afternoon hang-out with friends.

Riu Palace Riviera Maya provides the best entertainment for adults and children. RiuLand Kids' Club offers activities for the little ones and adults can partake in snorkeling, scuba in the pool, and windsurfing. At night, enjoy shows and live music, and then dance into the early morning hours at La Pińata discotheque.

Find more information about Riu Hotels & Resorts.

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HOTEL LOCATION
Built along a spectacular stretch of beautiful white sand beach, framed by tropical palm tress and only 5 minutes away from the laid back town of Playa del Carmen.
Address: CONDOMINIOS PLAYA CAR PLAYA DEL CAR
QUINTANA ROO
QR

MX
Local Phone: 011-52-984-877-2
Website Address: www.riu.com
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Disco / Nightclub
Laundry / Dry Cleaning Service
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     Indoor Pools: 1
Swim-up Bar
Two pools with jucuzzis and swim-up pool bar.
Golf: CLOSEBY
Holes: 18
Tennis
Number of Courts: 1
Outdoor Courts: 1
Lighted Courts: 1
Water Sports on Site
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Complimentary
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: Volleyball, ping pong, One introductory scuba diving lesson in the pool
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Additional Charge
Sauna: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This luxurious resort, is the ultimate in pampered first-class service. Rising along a spectacular stretch of white sandy beach and framed by tropical palm trees. This spectacular hotel boasts 400 elegant junior suites with hydro-massage bathtubs a nd all of RIU's distinctive amenities, such as a minibar and liquor dispenser. Beach: Beautiful white sand beach, framed by tropical palm trees.
Total Rooms: 400
Year Opened: 2006 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Main restaurant gentlemen no sleeveless t-shirts. Theme restaurants gentlemen no slee veless t-shirts, long trousers. 1 person 21 years or older is required in every room from February to May and 18 years or older during the r
ROOM TYPES
JUNIOR SUITE CONNECTING ROOM
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the Junior Suite description.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Room Safe
Satellite
SUITE WITH JACUZZI
King bed w/rollaway, Balcony or terrace with Jacuzzi,Split-level with living room area, ceiling fan, Satellite TV, Minibar, Liquor dispenser, In room safe, Bathroom with hydromassage bath shower, Hairdryer, Alarm clock, iron, ironing board
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE
King bed w/rollaway, Balcony or terrace, Split-level with living room area Ceiling fan, Satellite TV, Phone, Minibar, Liquor dispenser, In room safe, Bathroom with hydromassage bath shower, Hairdryer, Alarm clock,Iron and ironing board
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE
King or 2 dbl beds, Split-level with living room area including sofa, Ceiling fan, Satellite TV, Phone, Minibar, Lliquor dispenser, In room safe, Bathroom with hydromassage bath , most wuth baclonies or terrace with view of neighboring hotels.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Room Safe
Satellite
SUPERIOR JUNIOR SUITE
King or 2 dbl beds, Split-level with living room area including sofa, Ceiling fan, Satellite TV, Phone, Minibar, Liquor dispenser, In room safe, Bathroom with hydromassage bath, all with balcony or terrace with courtyard view.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Room Safe
Satellite

OTHER INFO
Cribs available on request basis at no charge.
DINING
Riu Palace Riviera Maya features 1 meal plan options:
All Inclusive
There are 11 Restaurants at Riu Palace Riviera Maya:
Yashima - Open for dinner. Cuisine: Japanese.
Pool Bar - Pool area beverage service.
Krystal - Fusion cuisine restaurant. A la carte. Open for dinner.
Lirico - Lounge bar with terrace
Chilis - Open for lunch with snacks and is open as a grill steakhouse for dinner. Note: dress code for dinner: gentlemen are required to wear long trousers and shirts with sleeves
La Plaza Bar -
Botafogo - Open for dinner. Cuisine: Brazilian.
La Habana - Lobby bar
Agave - Open for dinner. Cuisine: Mexican.
Daiquiri - Poolside bar with swim-up bar
Sports Bar -
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daytime entertainment program for adults (daily)
Nightly Activities & Entertainment:
Live music, shows or RIU evening program (daily)
CHILDREN'S PROGRAMS

Children's Facilities
PlayGround
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
3039 Recommend
3039 past Apple Vacationers would recommend Riu Palace Riviera Maya to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5532reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Great relaxing time at pools and beach
Victor T, Oakland
Thu Sep 14 11:19:05 EDT 2017
Two big pools are nice and the beach water was shallow and warm. No rocks at this beach. Food was above average with plenty to choose from. It is not a perfect hotel (None is) but, it may be one of the best in Playa del Carmen.

Lovely hotel needs some T.L.C.
CHOBBO, WORCESTER
Tue Sep 12 01:05:06 EDT 2017
We stayed at the Riu Palace from the 4th August to the 18th Aug 2017. Our party of five included myself, my wife, two teenage daughters and my 82 year old father. The hotel, on first impressions did not quite live up to what I had expected. The reception area is very nice and grandeur in the traditional Mexican finery. We were greeted with a drink at check in, which was very appreciated. Check in was swift and we were taken to our rooms, which were situated towards the pool area of the facility, both together facing the gardens. The first disappointment was the sleeping arrangements. One room had two queen size beds, and the other one extra large king which meant that it ended up with the three girls sharing one bed, because there wasn’t enough space on the two queens for three. We didn’t complain because we had a feeling that all rooms would have had the same sort of setup, and it was a lot quieter where we were. As it turned out the girls slept well, but I don’t think that three people should be expected to sleep together in one bed. Our room was neat, clean and tidy, although it was looking very tired, and could do with a spruce up. Five star rating requires that everything should be spot on in my book. So I would have to say I was not that impressed with the quality of the rooms. The Hotel is in a lovely location, right on the beach, which was shaded by palm trees near to the access to the rear of the Pool bar area. The beach is looked after by the hotel, and it does take some serious upkeep. We did have a tropical storm the first week, that lasted a day and a half, and a massive amount of seaweed was bought ashore. It took three days to clear it. Riu should invest in a more powerful tractor and make the task less labour intensive. To have three or four guys digging holes to bury the debris, cannot be right. In my mind, the weed should be rounded up and shipped off the beach altogether. The Pool was also disappointing from a cleanliness point of view. There was a lot of debris in the pools which did not shift all holiday. Small tiles that had come loose looked unsightly, but to be fair they were being addressed by the maintenance staff, early morning and late evening. A film of suntan lotion and dead insects seemed to congregate by the step entrances all around the pool, which didn’t make the invitation to take a dip very appealing. The filtration system and both pools need an upgrade a.s.a.p. I think one of the problems is that it’s an all year round resort, and Rui are a little reluctant to close it to get the work done, but I would suggest that they need to do this soon or the little details will detract from which overall is a lovely hotel. The staff are the reason my overall impression of our holiday is positive. They are the jewel in this crown and Rui need to acknowledge this fact, by ensuring that they get a good bonus. Every single member of staff at the hotel, bar none, was always attentive to the guests needs; bar staff, entertainment staff, cleaners, gardeners and management. A big thank you to all staff for making our holiday a wonderful experience. I was prepared for the fifty pounds exit fee at the airport, but I would have been happier paying it as I entered instead. why, would anyone want to pay to leave? I wrote this review over two weeks ago, and I was reluctant to post it straight away, because I wanted to give a fair assessment. I believe I have done so. I know that if you go there, you will have a great holiday. RIU, bring it back up to five star standard, which I don’t think will take a massive investment, and I believe you won’t have any complaints. Over to you RIU.

Was a very nice vacation
carr05, usa
Thu Sep 07 11:10:08 EDT 2017
I like to say that this was one of our best times at this resort. All due to the People that work so had to make you feel at home . I do have to say that the front desk needs a little more on that. The weather was perfect we spent most of our days there on the beach . The food was good . Rooms very clean I wish I could name all of the employees. Just to many of them.

Extremely beautiful hotel, made even more wonderful by their attentive staff.
Carlos C, Miami, Florida
Mon Sep 04 08:07:22 EDT 2017
I stayed in their basic room for a quick weekend trip. From the start, the staff were the shining stars of the resort. Everyone was interesting in where I was from, how my day was, and was I enjoying my stay. Although everyone was wonderful, I would like to highlight Violeta (reception), Adriana (bar tender) and Alberto (Brazilian Restaurant). Of course the staff had an amazing resort to work with. Beach access, big pool, lobby, restaurant selections, bar tenders and wait staff. Everything meshed together to make for a great vacation experience. I will be back for certain.

Absolutely beautiful
Allen C, Palos Heights
Thu Aug 31 16:59:04 EDT 2017
If anyone has a complaint about this place. There is something wrong with them. This was the most beautiful place I have ever seen in my life. And thank you Wilbert. We love you. White sands Beautiful drinks. Being treated like a king and a queen for a week. You can't go wrong here.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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