Cancun

Riu Palace Riviera Maya


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All Inclusive    

2018 Exceptional Values
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availablity at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availablity and upon request), $35 spa credit in Ocean Harmony massage for two (50 min) per adult. (This discount does not apply with other promotions and discounts).

Enjoy paradise and first-class personalized service at the Riu Palace Riviera Maya. Ideally located on a dazzling stretch of white sandy beach and framed by tropical trees and crystal clear turquoise waters, at this luxury resort you will create unforgettable memories. This striking Palace is located just a short distance from beautiful Playa del Carmen. Guests can enjoy exchange privileges with all RIU Resorts in Riviera Maya (dinner dining excluded).

This luxury Palace is equipped for the most discerning traveler. Junior suites are split-level with a sitting area and have a fully stocked mini-bar and liquor dispenser. Renova Spa offers the finest treatments including a beauty salon and massages. The workout center is stocked with state-of-the-art equipment.

A selection of fine a la carte restaurants include Brazilian, Japanese, Gourmet, Steakhouse, and Mexican. Recently revamped menus now offer a wide range of cuisine and finer ingredients at the a la carte restaurants, as well as the incorporation of a vegetarian menu in all restaurants. The main restaurant serves an array of buffet choices and cooking stations. The sports bar is open 24-hours and serves unlimited drinks. The swim-up bar is the perfect place for an afternoon hang-out with friends.

Riu Palace Riviera Maya provides the best entertainment for adults and children. RiuLand Kids' Club offers activities for the little ones and adults can partake in snorkeling, scuba in the pool, and windsurfing. At night, enjoy shows and live music, and then dance into the early morning hours at La Piñata discotheque.

Find more information about Riu Hotels & Resorts.

Learn more about Cancun.
HOTEL LOCATION
Built along a spectacular stretch of beautiful white sand beach, framed by tropical palm tress and only 5 minutes away from the laid back town of Playa del Carmen.
Address: CONDOMINIOS PLAYA CAR PLAYA DEL CAR
QUINTANA ROO
QR

MX
Local Phone: 011-52-984-877-2
Website Address: www.riu.com
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Disco / Nightclub
Laundry / Dry Cleaning Service
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     Indoor Pools: 1
Swim-up Bar
Two pools with jucuzzis and swim-up pool bar.
Golf: CLOSEBY
Holes: 18
Tennis
Number of Courts: 1
Outdoor Courts: 1
Lighted Courts: 1
Water Sports on Site
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Complimentary
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: Volleyball, ping pong, One introductory scuba diving lesson in the pool
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Additional Charge
Sauna: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This luxurious resort, is the ultimate in pampered first-class service. Rising along a spectacular stretch of white sandy beach and framed by tropical palm trees. This spectacular hotel boasts 400 elegant junior suites with hydro-massage bathtubs and all of RIU's distinctive amenities, such as a minibar and liquor dispenser. Exchange privileges with Riu Palace Mexico, Riu Yucatan, Riu Playacar and Riu Tequila. Beach: Beautiful white sand beach, framed by tropical palm trees.
Total Rooms: 400
Year Opened: 2006 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Main restaurant gentlemen no sleeveless t-shirts. Theme restaurants gentlemen no slee veless t-shirts, long trousers. 1 person 21 years or older is required in every room from February to May and 18 years or older during the r
ROOM TYPES
SUITE WITH JACUZZI
King bed w/rollaway, Balcony or terrace with Jacuzzi,Split-level with living room area, ceiling fan, Satellite TV, Minibar, Liquor dispenser, In room safe, Bathroom with hydromassage bath shower, Hairdryer, Alarm clock, iron, ironing board
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE
King bed w/rollaway, Balcony or terrace, Split-level with living room area Ceiling fan, Satellite TV, Phone, Minibar, Liquor dispenser, In room safe, Bathroom with hydromassage bath shower, Hairdryer, Alarm clock,Iron and ironing board
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE
King or 2 dbl beds, Split-level with living room area including sofa, Ceiling fan, Satellite TV, Phone, Minibar, Lliquor dispenser, In room safe, Bathroom with hydromassage bath , most wuth baclonies or terrace with view of neighboring hotels.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Room Safe
Satellite
SUPERIOR JUNIOR SUITE
King or 2 dbl beds, Split-level with living room area including sofa, Ceiling fan, Satellite TV, Phone, Minibar, Liquor dispenser, In room safe, Bathroom with hydromassage bath, all with balcony or terrace with courtyard view.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Room Safe
Satellite
JUNIOR SUITE CONNECTING ROOM
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the Junior Suite description.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Room Safe
Satellite

OTHER INFO
Cribs available on request basis at no charge.
DINING
Riu Palace Riviera Maya features 1 meal plan options:
All Inclusive
There are 11 Restaurants at Riu Palace Riviera Maya:
Yashima - Open for dinner. Cuisine: Japanese.
Pool Bar - Pool area beverage service.
Krystal - Fusion cuisine restaurant. A la carte. Open for dinner.
Lirico - Lounge bar with terrace
Chilis - Open for lunch with snacks and is open as a grill steakhouse for dinner. Note: dress code for dinner: gentlemen are required to wear long trousers and shirts with sleeves
La Plaza Bar -
Botafogo - Open for dinner. Cuisine: Brazilian.
La Habana - Lobby bar
Agave - Open for dinner. Cuisine: Mexican.
Daiquiri - Poolside bar with swim-up bar
Sports Bar -
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daytime entertainment program for adults (daily).
Nightly Activities & Entertainment:
Live music, shows or RIU evening program (daily)
CHILDREN'S PROGRAMS

Children's Facilities
PlayGround
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
3039 Recommend
3039 past Apple Vacationers would recommend Riu Palace Riviera Maya to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5674reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Amazing !
MARISSA B.
Jan 18 2018
Absolutely incredible hotel and staff. Service was exceptional. The beach was beautiful and the hotel had so much character! Will definitely return!
Customer Rating: 

RIU PALACE RIVERA MAYA
LINDA M.
Dec 28 2017
Great stay and great staff. All are Happy to help you. Hey to grumblers.....If you want Allen Brothers, Gibsons, Chop House, steaks go there. All these all inclusive resorts are just that. 99% of all the people who go to these resorts are happy....to the 1% stay home.
Customer Rating: 

Worst trip ever
ALEX C.
Dec 21 2017
TO WHOM THIS MY CONCERN MY VACATION WAS NOT WHAT I EXPECTED TO BE TRAVELING WITH APPLE VACATION TO START OFF MY FLIGHT LEFT AT 7:00AM AND MADE IT TO MEXICO AT 11:15 THE FLIGHT WAS GREAT AND FROM THERE WE GOT TRANSPORTED TO OUR HOTEL (RIU PALACE RIVIERA MAYA) WE MADE IT THERE MAYBE ABOUT 12:30 AND THIS IS WHEN THE CHAOS BEGINS TRYING TO CHECK IN AT THE FRONT DESK FOR ABOUT TWO HOUR BECAUSE THE HOTEL DIDNT HAVE OUR CONFORMATION INFO BUT I HAD MY PAPER WORK BUT THEY SAID THEY DIDNT HAVE ANYTHING ON FILE FOR ME THE APPLE VACATION REP AT THE HOTEL WAS HELPING AT HIS BEST BUT I FELT AS A GUEST AT THE HOTEL WE SHOULD HAVE GOT TREATED A LITTLE MORE PROFESSIONAL THAN WE DID I SPENT A NICE AMOUNT OF MONEY FOR THIS TRIP AND ALSO I HAD TO CALL MY DAUGHTER BACK IN THE STATES TO HAVE HER THREE WAY ME THE 800-727-3400 TO CUSTOMER SERVICE CAUSE IT SEEM LIKE NOTHING WAS GETTING DONE AND THE REP O THE 800 NUMBER TALKED TO ME GOT MY INFO AND WAS LOOKING THE INFO UP THEN SHE HAD ME TO HOLD ON SO AS I WAS HOLDING FOR ABOUT ONE HOUR SHE HUNG UP AND NEVER TRIED TO CALL BACK SO NOW IM PISSED I PAID THE EXTRA FOR THE INSURANCE FOR THE TRIP AND JUST STUCK IN THIS HOTEL LOBBY SO NOW ITS ABOUT 4:00PM SO NOW ME AND MY WIFE HAVENT EATTING AND I COULD TAKE MY MEDICATION THE HOTEL OR APPLE REP DIDNT OFFER US ANY WATER FOOD FRUIT OR ANYTHING SO NOW MY WIFE IS CRYING AND READY TO GO BACK HOME SO I CALL MY PARENTS SO NOW THEY ARE TRYING TO BOOK A FLIGHT TO COME AND GET US BECAUSE WE WERE TIRED AND JUST FELT DEFEATED ON A VACTION THAT WE WERE TRYING TO GO AND RELAXSO NOW ITS ABOUT 6:00PM AND NOW THE DAY IS JUST ABOUT WASTED IN THIS HOTEL LOBBY SO THE APPLE REP MADE CONTACT WITH SOMEONE AND THEY ENDED UP PLACING US IN THE (RIU YUCATAN) BUT WE WERE JUST EXHAUSTED BY NOW WE JUST WANTED TO EAT AND REST NOW BUT WE HAD TO PAY FOR A CAB FROM THE FIRST HOTEL TO THE SECOND HOTEL NO HELP FROM NO ONE AND WHEN WE GOT TO THE SECOND HOTEL WE FOUND OUT THAT THIS WAS A CHEAPER HOTEL AND WE WERE ONLY ALLOWED TO ENTER TWO OTHE HOTELS BUT AT THE PALACE WE COULD HAVE VISIT ALL THE RIU HOTELS THIS WAS A REAL BAD EXPERIENCE WITH APPLE VACATION AND SINCE MY VACATION NO ONE HAS CONTACT ME I CALLED DIFFERNT 800 NUMBERS AND ALSO MY TRAVEL AGENT AND TOLD HER ABOUT MY EXPERIENCE BUT HAVE NOT GOT ANY FEED BACK YET I THINK SOMETHING SHOUD BE DONE ABOUT THIS BAD EXPERIENCE I FEEL I NEED TO BE REIMBURSED OR COMPROSTATE FOR THIS VACATION I FEEL I DID ALL I WAS SUPPOSED TO DO AND MORE PLANNING AND PAYING FOR MY TRIP AND I ALSO PAID THE EXTRA FOR THE INSURANCE. MY CONTACT INFO IS: ALEX CHAIRES JR, 815-378-6752, achairesjr@gmail.com, 4837 RADNOR DR. ROCKFORD, IL. 61109.
Customer Rating: 

Bad rap for excursion rep
ROBERT P.
Dec 08 2017
We were a group of 10 people and we booked about $3000.00 in 3 different excursions. A few of us were getting a 24 hr bug (stomach problems) and i was the unlucky one to get it on a Catamaran Cruise day. While everyone went i stayed back....when i asked the Apple Representitive for a $98.00 refund he told me i could go another day?...Myself? everyone else did it ! or i had to present a doctors note?.....Also rediculous! the cost to see the hotel Dr. would have cost me more than the $98.00 refund?......This is not even covered under the trip insurance that i also purchased for this trip?......I will SURELY think twice for booking excursions with APPLE in the future...... I was not a very happy customer.
Customer Rating: 

Our Favorite Resort in Mexico
JOSEPH W.
Nov 22 2017
We have stayed at four different all-inclusive resorts in Mexico so far and this is our favorite. What makes it so great is the resort layout. The beach is close to the pool area and bars and the rooms surround the pool and restaurants. The beach with palm trees is the best as you can be under the shade or out in the open sun. Plenty of chairs so you don't have to fight for them. Food choice is extensive and the quality is excellent. The one thing I would like to see is coffee stations around the resort. I don't like to make it in the room because the quality is typically poor. The only way to get coffee was at the one opened restaurant in the morning or at the sports bar. Top shelf alcohol at the bars was nice.
Customer Rating: 

Great place, great food, great beach
STEVEN S.
Oct 30 2017
Excellent place, only comment is the longer you diversity of food reduces. The food is was always good.
Customer Rating: 

Great honeymoon spot
RYAN J.
Sep 14 2017
My wife and I spend 4 days at the RIU Palace, Riviera Maya last week. It was an incredible 4 days. Pool and beach were top notch. Of course it helped that we had perfect weather. Food options were good. Japanese and Fushion restaurants took the cake! (pants and shoes required for men). The food was great at both. You will not leave hungry at any of the restaurants. No reservations required for any of them. We did have to wait about 30 mins for a table at the fusion restaurant. The ONLY complaint we had about the entire week was the air conditioning was apparently not working at the fushion restaurant. With that, in addition to the 30 min wait, made it less than perfect. But the food was still excellent! Overall- I would definitely recommend this resort to other families!
Customer Rating: 

Be carfeful where you step
DIANE F.
Sep 14 2017
Pool had missing tiles inside the pool, beach was covered with seaweed, coffee maker not working in room took a full day to get a replacement. The buffet had the same food night after night
Customer Rating: 

Beautiful resort, but a few drawbacks...
BETTY B.
Sep 12 2017
The hotel is absolutely beautiful but one problem were the cockroaches in the room. I killed 3 of them during our stay. Also the hotel needs some renovations; there were loose tiles in the room & on the balcony. Otherwise, the service & food were excellent & the staff is very friendly.
Customer Rating: 

Nice Hotel
KEITH B.
Sep 06 2017
The hotel lobby, court yard, bars, restuarants, beach, food, drinks, and pool were all very nice, no complaints there. The hotel rooms need some improvements. We had some ants in our room that we did not know where they were coming from and the room seemed a bit dated. Overall the hotel was nice.
Customer Rating: 

king size bed
KEVIN H.
Aug 24 2017
I made reservations for all 6 of us staying in 3 rooms, requesting all king size beds. got there and my room was two queen beds, we are a gay couple who have stayed there 2 times before,,,, our comfort level was shattered from our prior visits. we were promptly put into another room, the room smelled all week and upon using the spa tub a brown sludge came out of jets when it was turned on ,,, the bed ruffle was dirty and I went to the front desk and asked for these things to be attended to,,,, the room looked clean and the maid was always making things look good. however.... the smell was there all week and dust ruffle was dirty. I have never made a compliant about this riu and would love to go back again , we have been told it is up for a makeover next year, I'm hesitant to go back. I hope this helps someone else as a gay couple who are married I am 53 and my husband is a 44 year old episcopal priest. we travel twice a year. I hope this helps
Customer Rating: 

TripAdvisor Traveller Reviews
Beautiful property but new beds and linens are needed
Dianna L, Vancouver, Canada
Wed Jan 17 15:24:12 EST 2018
We stayed in Riu Palace Cancun in 2017 and checked out this sister resort, Riu Palace Riviera Maya, at the time. It is a gorgeous property and having also had a wonderful experience at the Riu Palace in Cabo San Lucas, we booked a week in January 2018. The hotel and grounds are the most impressive of the three properties. The beach and ocean access is the best we've experienced in Mexico. Staff at the Riu always are great and this resort is no different. It is a charming resort featuring beautiful architectural details, fine materials and finishings, and a warm Mexican feeling. It is a wonderful size resort as well. These are the pros. The cons are as follows: 1. the bed was really uncomfortable -- hard and unyielding - very difficult to lay on your side for long. 2. the linens were scratchy! Our sheet actually had some crusted stuff (ugh) on it as well. We subsequently went to the Moon Palace immediately after leaving the RPRM to attend a wedding and it felt like bliss sinking into a comfortable bed with luxurious feeling linens. 3. the food quality is always excellent at the Riu Palaces, but it seemed that the Chef at this particular resort doesn't take the same degree of pride that we've noticed in the other resorts, or even at the neighbouring RP Mexico, which we toured and where the food presentation at the buffet just looked so much more inviting. 4. the main dining areas were very pleasant but the restaurant by the beach (Chilis) is not -unfortunate since that also becomes the steak restaurant in the evenings and the ambience there is so poor that it seems hardly anyone goes there. 5. the beach lounges won't actually allow you to sit up, so if you want to read, you have to be partially laying down. I am posting this review since i really want to come back to this resort, but i want them to get new beds/mattresses and some good linens. Five star resorts need to feature good bedding!

Amazing vacation!
Natalia D,
Wed Jan 17 08:27:59 EST 2018
My husband and I just came back from Mexico. This was our second stay at Riu Palace Rivera Maya and we also stayed at Riu Palace Mexico several times. We travel to Mexico 3-4 times a year and we stayed at a lot of different resorts, but Riu Palace have the Best Service ever!!!! The beach was very clean and the water was turquoise color. The food was amazing and the wine at the buffet was really good. I do like that they serve champagne all the time too. We were celebrating our Anniversary and the staff delivered champagne and chocolate covered strawberries. My only wish they will make one of them adults only resort. We will be staying again and again at Riu Palace in the future!

Beautiful, safe resort.
candreesen, Omaha, Nebraska
Tue Jan 16 04:49:12 EST 2018
Just got back from a 6 day stay at the Riu Palace, and it was wonderful! Staff was very accommodating, and the grounds/facilities were always impeccably clean. The building has a ornate, fancy effect to it. I felt very safe during my stay and did not have concerns that my bags would be stolen while at the pool/beach area. It was clear that the beach was raked every day, and the overall atmosphere was very calm and beautiful. Food was good and we never had a problem feeling ill. Our favorite restaurant was the Krystal, however each place we ate was delicious. Everything was included in our original booking price - we never payed 'extra' for any item used at the hotel, which was great. Staff continually brought us drinks on the beach, and adhered to special requests. We booked through Delta Vacations and Ivan took great care of planning our excursions and ensuring all of our logistics were taken care of. Only complaints I would have is that the beds do not have many extra blankets/pillows - we ended up using the extras in our room closet, and sometimes the bathroom smelled a little bit like sewage. We determined that this was probably from the drains not having vents, and the problem was solved by just putting the drain stoppers in the sinks and tub while they were not in use. This did not really bother us - after all, we were in Mexico and knew that the plumbing might not be exactly the same as the United States. Overall, an awesome trip. Very nice resort for first time visitors or people looking for great quality on a middle-of-the-road budget.

Outstanding client service!!
Lovethesunandyou, Brossard, (Qc), Canada
Mon Jan 15 16:22:23 EST 2018
In December 2017, my wife and I were at the Riu Palace Riviera Maya for the 4th time. Of course, we like this hotel a lot. The room was perfect and the food even one notch above from last April. But above all, quality of service is all about people and the Riu staff make us feel like we are at home and part of their family at the same time. Thank you to the terrific individuals that made our stay memorable: Lidia (breakfast & lunch), Victor (pool bar), Graciela (bar terrace), Jose (lobby bar), Daniel (Don Manolo), Josefina (house keeping), Laura (reception) and Nacho for his great business sense and client focus. They are the best at what they so a big THANK YOU to each of them. Donald

First Visit, Beyond Expectations
MOKitty2, Branson, MO
Mon Jan 15 09:50:14 EST 2018
We were wonderfully surprised when we arrived at this hotel. The hotel and grounds are absolutely beautiful. In a quiz game at the pool, they revealed there are 750 palm trees on the grounds. The beach is lovely and large. Everyone employed there treated us with such respect. Even the young men who work at entertaining guests sat down and talked to me when it was obvious I was alone and also joined us at lunch one day. Our room (a Junior Suite) which I imagine was the cheapest option, was delightful. We had a little sitting room with TV and a balcony large enough for two. Breakfast buffet had anything you would want, including omelets made to order. Dinner was delightful and delicious. Lunch was also a buffet, served in two different restaurants. We were always at the pool at that time so it was appropriate that there was a restaurant there. The service there was very good. Employees remembered us even though this is a large resort. The bartenders (there were several bars) were excellent, making anything we asked and treating us with the greatest respect. I chose "Mid-range" as price of this hotel, but I thought it was extremely reasonable. But I would never classify it in the "Budget" range, it was so nice.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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