Riu Palace Mexico

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All Inclusive    

2018 Exceptional Values
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availablity at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availablity and upon request), $35 spa credit in Ocean Harmony massage for two (50 min) per adult. (This discount does not apply with other promotions and discounts).

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Riu Palace Mexico abounds with European flourishes such as hand painted murals, floral ceilings rimmed in gold, and a tiny Spanish chapel. Splashing fountains, statues, gazebos, and wrought iron benches rest in a romantic courtyard beneath the shade of towering palms, while sprays of bougainvillea adorn slanted sun-shelters by two magnificent pools.

La Bodega, Don Julian, El Patio, and La Traviata restaurants offer specialty a la carte dishes and spectacular buffets. Recently revamped menus now offer a wide range of cuisine and finer ingredients at the a la carte restaurants, as well as the incorporation of a vegetarian menu in all restaurants. A lavish nightclub in whimsical design hosts nightly entertainment, and a pristine white beach along the mesmerizing turquoise sea promises to delight the senses and soothe the soul.

Deluxe and spacious guestrooms (mostly split-level) were renovated in 2012. All are beautifully decorated in rich wood and granite rose tile, offering a sitting area with mini-fridge and bar.

Endless amenities include waiter service at the renovated pool area, snorkeling, windsurfing, body boarding, kayaking, and scuba lessons in the pool! Riu Palace Mexico provides the best entertainment for adults and children. RiuLand Kids' Club offers activities for the little ones.

Find more information about Riu Hotels & Resorts.

Learn more about Cancun.
The hotel is 1.8 miles (3 kms) from town and 35 miles (56 kms) from Cancun International Airport (CUN).

Local Phone: 011-52-984-877-4
Fax: 011-52-984-877-4210
Barber / Beauty Salon
Boutique Shops
Car Rental
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby
Number of Pools: 4

Swim-up Bar
4 swimming pools with sun terraces, one with adjoining swim-up bar. Complimentary sunloungers, towels and parasols by pool area.
Cancun Hilton Golf Course Mayan Palace Golf Course Mayakoba Golf Course
Playacar`s championship-level golf course was carved right out of the jungle by the Robert Von Hagge Associates. This 7,202 yard course is rated 73.1 and has plenty of tee boxes for every level of play. It is situated next to Playa del Carmen.
Holes: 18
Lessons Available
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Complimentary.
Water Sports on Site
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Paddle Boats: Complimentary
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
The exquisite Riu Palace Mexico is a deluxe beachfront All-Inclusive featuring elegant and luxuriousdecor in the style of the aristocratic Mexican haciendas. Each room features a ceiling fan, mini-bar(re-stocked daily) and a private balcony or terrace. Mexican Street offers a vast array of shops, services & boutiques; food & beverages are available until 2 am; guests can use the bars within the Riu complex. Exchange privileges with Riu Palace Riviera Maya, Riu Yucatan, Riu Playacar and Riu Tequila. Beach: Riu Palace is ideally situated on a beautiful stretch of pristine beachfront, where crystal blue waters caress fine white sands. Enjoy a watersport, or relax beneath the warm rays of the Mexican sNightly Activities & Entertainment: ing the beachfront Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 434
Year Opened: 0 Credit Cards: Visa, Master Card
Men must wear longs pants and no t-shirts at resstaurants.
2 dbl beds, Most have balcony or terrace, Ceiling fan, Satellite TV, Phone, Minibar, Liquor dispenser, In room safe, Bathroom with bath,shower and hairdryer, Living roomarea with sofa, Alarm clock, Iron and ironing board.
2 Double Beds Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Balcony or Terrace
Coffee Maker
Hair Dryer
Radio Alarm Clock
2 dbl beds. Balcony or terrace. Ceiling fan. Satellite TV. Phone. Minibar. Liquor dispenser. In room safe. Bathroom with shower and hairdryer. Living room area with sofa. Alarm clock. Iron and ironing bord.
2 Double Beds Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Balcony or Terrace
Coffee Maker
Hair Dryer
Radio Alarm Clock
2 dbl beds, Balcony or terrace, Ceiling fan, Satellite TV, Phone, Minibar, Liquor dispenser, In room safe, Bathroom with shower and hairdryer, Living room area with sofa, Alarm clock, Iron and ironing board
2 Double Beds Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Balcony or Terrace
Coffee Maker
Hair Dryer
Radio Alarm Clock
2 dbl beds, balcony or terrace with Jacuzzi, ceiling fan, 21" Satellite TV, phone, minibar, liquor dispenser, in room safe, hairdryer, Living room area with sofa, alarm clock, iron and iron board
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Balcony or Terrace
Coffee Maker
Hair Dryer
Radio Alarm Clock

Cribs available on request basis at no charge.
Riu Palace Mexico features 1 meal plan options:
All Meals, Drinks & Tips-FULL
There are 10 Restaurants at Riu Palace Mexico:
Lounge 24 - Bar, open 24 hours
El Palmeral - Beach restaurant open for lunch from 12:30pm to 3:30pm and for dinner becomes a Mexican restaurant open from from 6:45pm to 10:00pm. Dress Code: Casual elegance, gentlemen are ased to wear long pants for dinner.
Bar Cubano - Lobby Bar
Capuchino - patisserie & ice cream parlor
Krystal Fusion - Gourmet restaurant. First seating is at 6:30pm and the second one is at 8:45pm. Dress Code: Casual elegance, gentlemen are asked to wear long pants at dinner.
Miyagi - Japanese restaurant. First seating is at 6:30pm and the second seating is at 8:30pm.. Dress Code: Casual elegance, gentlemen are asked to wear long pants at dinner.
La Dolce Vita - Italian restaurant
La Bodega - Mexican restaurant with service at the table, for dinner.
Guacamole - Beach restaurant / grill and steakhouse
Los Mariachis - lounge bar with terrace
Daily Activities & Entertainment:
Daytime entertainment program for adults (daily) includes fitness programs.
Nightly Activities & Entertainment:
Live music, shows or RIU evening program (daily)
Daytime entertainment program for children age 4 to 12 at RiuLand (daily)
Applicable Ages: 4 to 12

Children's Facilities
Children's Pool
Babysitting Fee: Hourly
Advance Notice for Babysitting: Yes

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
3415 Recommend
3415 past Apple Vacationers would recommend Riu Palace Mexico to their friends and family

Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6030reviews
What to expect

Apple Vacations Traveller Reviews
Staff was Fantastic!
Feb 21 2018
The staff really went out of their way to make sure we were taken care of, and seemed like they were happy to assist.
Customer Rating: 

Feb 13 2018
We have stayed T Riu Palace Mexico several times and it never disappoints! We enjoy the pool and the beautiful beach. Food is always great!
Customer Rating: 

Updates needed
Jan 26 2018
The remodel done to this hotel a few years ago was not well thought out. The bed and bedding need replacement.
Customer Rating: 

The vacation from hell
Oct 26 2017
Lets start with transportation. Don't take the Apple Vacation provided airport to hotel transportation. The transportation is not exclusive to your hotel, it can be any hotel property. We spent hours in a hot uncomfortable van. The actual ride is 45 minutes from Cancun Airport to Riu Palace Mexico, and the cost is only $40USD. Upon arrival the hotel front desk staff was highly inattentive, there were 6 hotel staff at the desk, but only one of those people were checking people in. There was only one other couple checking in and at the desk in general. The desk staff ignored us as we waited approximately 15 minutes to be served. During that time any one of the staff members could have discontinued what they were doing to acknowledge us or inform us that we were waiting for the one staff member checking people in. Once attended to, we were upgraded to a jacuzzi room. Our room was great looking, however over the course of our stay we learned it's downfalls. First of all the room would never cool below 24 degrees celsius, or 75 degrees Fahrenheit. There was a ceiling fan but when on high overnight to provide comfort, it dried out our eyes and sinuses. The tub, shower, and sinks were all crusted with hard water scale. The property should take better care of weekly maintenance to prevent this. We had to clean our shower's rainfall water head in order for it to spray a normal pattern. The sinks were almost unusable as the mesh diffusers were caked with water scale that beyond a trickle the water sprayed all over the counter. The tub was unusable as it produced a very disgusting tub filled with brown water which left a ring on the tub. The food and dining staff were excellent! The drinks seemed a bit watered down, had to order doubles, and most soft drinks from the fountain were flat. Look for the bottled soft drinks. The beach was meticulously maintained and a walk down the coast showed the staff kept up on the seaweed maintenance. Unfortunately we met the hotel doctor during our visit due to a fall. The entire place is tile and combined with evening humidity is very slick. If you need to see the doctor be sure to have cash, and even though the doctor is RIU staff, you can't charge his $140USD fee to your room.
Customer Rating: 

Have been here numerous times
Oct 21 2017
We have stayed at this resort at least 12 times. Always had good service. We have known most of staff all this time and they always remember you and what your likes are. Seems the quality of linens, towels have declined. Resort is also showing age even though it was updated a few years back. We will still visit here and have always been pleased with RIU Chain hotels esp Palace level
Customer Rating: 

Great service, great people
Jun 15 2017
The people at Riu Palace Mexico were fabulous, friendly and helpful every day and provided excellent serve with a smile daily !
Customer Rating: 

Beautiful Beaches
Apr 05 2017
So far this has been the best hotel I've stayed at since coming to Mexico. The staff went above and beyond to make sure you were happy. The pool was clean. The beach was beautiful! It was a great place to come to relax and forget about your stress for a week.
Customer Rating: 

Review about hotel
Mar 09 2017
The hotel was absolutely beautiful - the food however needs some flavor. There was no flavor to the food at all.
Customer Rating: 

Over The Top
Mar 08 2017
The Riu Palace, Tiviera Maya - Mexico were efficient, courteous and pleasant from the time we checked our part of 9 into the hotel until we checked out 7-days later. The catered to every need and request. The staff was proactive in providing the type of service that you dream about 51 weeks a year.
Customer Rating: 

cancun 2017
Jan 16 2017
My family and I had a wonderful getaway! Apple took care of everything! Our hotel was gorgeous and the entire staff was very pleasant and went out of their way to accomadate us. We are already talking about planning a return trip for February 2018 bit for a few days more. Apple was point on and we felt like royalty! The food was delicious and the resort was spotless. We highly recommend booking with Apple vacations, they definitely took great care of us! Thank you Apple vacations, we look forward to booking our next adventure with you!
Customer Rating: 

Second trip to Rui Palace Mexico
Dec 15 2016
Great resort, great staff and great beach. We will most likely be back for a third time. Really appreciate the fact you no longer need reservations for the specialty restaurants.
Customer Rating: 

TripAdvisor Traveller Reviews
5* Paradise
Mon Jul 16 11:38:25 EDT 2018
Visited his hotel for 12 days from the end of June until July and as soon as we arrived we were pleasantly surprised. Everything about the hotel is simply fabulous, from the lobby, to the room, to the pools and the beach. The food is absolutely spectacular, never seen anything like the food quality in an all inclusive. Overall everything 5* and would not think twice about visiting again. Please do not miss the opportunity of using the opposite hotels facilities also, the ‘Riu tequila’ has just been renovated and has a great sports bar. Don’t miss out! We miss you Riu Palace.

Fabulous Holiday
Pauline B, Cannock
Mon Jul 16 07:08:47 EDT 2018
I am writing this review late as I was there last December. However having been to 2 All inclusive hotels since then,I really feel I should add my review, This was my first time All inclusive and nothing was too much for the staff. You only had to blink and a waiter was at your side, whether in the restaurants, by the pool or at night outside . The complex was constantly being cleaned and was beautiful, The food was good and entertainment varied. After this I went All inclusive in Europe and to say the least I was appalled at the lack of service and the appalling food at the first hotel albeit the 2nd one was better, In both though there was no waiter bar service and so you had to fetch and queue up for drinks , which was a shock after the Riu Palace, I t is only after you go to other places that you realise how truly amazing the Riu Palace is, My brother and sister have both been ther too and loved it,

simply the best
Mon Jul 16 05:08:24 EDT 2018
My husband and I booked this hotel as a bit of a last minute treat, and we were not disappointed! The hotel is immaculate, the staff are incredible attentive and can not do enough for you. The all inclusive was fantastic, so many restaurants to choose form no booking required! In the room we had our own set of optics with an array of cold mixers and beers. You could even have rooms service which was included!! I would say you need at least 10 days (we only did 7) there is a great selection of trips available for you. Coco Bongo is a MUST for any age!! it was the most bonkers but brilliant show!! There was always pool side entertainment (but not too in your face!) the beach was beautiful. I would recommend and happily return! Can not fault the hotel at all.

Loved it
Sun Jul 15 17:00:04 EDT 2018
The staff was amazing and the resort was beautiful!!! The dinner at the Steakhouse was super delicious and I highly recommend it!!! The staff always had a smile on their faces and the resort and rooms are super clean!

suzy167, Birmingham, United Kingdom
Tue Jul 10 15:20:42 EDT 2018
Brilliant service and hotel been here 3 times never fails amazi g food room pools and all staff are amazing cant wait for our next vist the speedboat explora is a great day out and coco bongo is a must also quad biking with cenoto

The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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