Cancun

Riu Palace Mexico


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All Inclusive    

2019 Exceptional Values
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availability at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availability and upon request), $35 spa credit on a selected couples massage for two (120 min). This discount applies per couple, per stay and does not apply with other promotions and discounts.

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Riu Palace Mexico abounds with European flourishes such as hand painted murals, floral ceilings rimmed in gold, and a tiny Spanish chapel. Splashing fountains, statues, gazebos, and wrought iron benches rest in a romantic courtyard beneath the shade of towering palms, while sprays of bougainvillea adorn slanted sun-shelters by two magnificent pools.

La Bodega, Don Julian, El Patio, and La Traviata restaurants offer specialty a la carte dishes and spectacular buffets. Recently revamped menus now offer a wide range of cuisine and finer ingredients at the a la carte restaurants, as well as the incorporation of a vegetarian menu in all restaurants. A lavish nightclub in whimsical design hosts nightly entertainment, and a pristine white beach along the mesmerizing turquoise sea promises to delight the senses and soothe the soul.

Deluxe and spacious guestrooms (mostly split-level) were renovated in 2012. All are beautifully decorated in rich wood and granite rose tile, offering a sitting area with mini-fridge and bar.

Endless amenities include waiter service at the renovated pool area, snorkeling, windsurfing, body boarding, kayaking, and scuba lessons in the pool! Riu Palace Mexico provides the best entertainment for adults and children. RiuLand Kids' Club offers activities for the little ones.

Find more information about Riu Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
The hotel is 1.8 miles (3 kms) from town and 35 miles (56 kms) from Cancun International Airport (CUN).
Address: CONDOMINIOS PLAYA CAR, CALLE, 33
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-877-4
Fax: 011-52-984-877-4210
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby
Pools
Number of Pools: 4

Swim-up Bar
4 swimming pools with sun terraces, one with adjoining swim-up bar. Complimentary sunloungers, towels and parasols by pool area.
Golf: NEARBY
Cancun Hilton Golf Course Mayan Palace Golf Course Mayakoba Golf Course
Playacar`s championship-level golf course was carved right out of the jungle by the Robert Von Hagge Associates. This 7,202 yard course is rated 73.1 and has plenty of tee boxes for every level of play. It is situated next to Playa del Carmen.
Holes: 18
Lessons Available
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Complimentary.
Water Sports on Site
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Paddle Boats: Complimentary
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
HOTEL DETAILS
The exquisite Riu Palace Mexico is a deluxe beachfront All-Inclusive featuring elegant and luxuriousdecor in the style of the aristocratic Mexican haciendas. Each room features a ceiling fan, mini-bar(re-stocked daily) and a private balcony or terrace. Mexican Street offers a vast array of shops, services & boutiques; food & beverages are available until 2 am; guests can use the bars within the Riu complex. Exchange privileges with Riu Palace Riviera Maya, Riu Yucatan, Riu Playacar and Riu Tequila. Beach: Riu Palace is ideally situated on a beautiful stretch of pristine beachfront, where crystal blue waters caress fine white sands. Enjoy a watersport, or relax beneath the warm rays of the Mexican sNightly Activities & Entertainment: ing the beachfront Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 434
Year Opened: 0 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Men must wear longs pants and no t-shirts at resstaurants.
ROOM TYPES
SUITE
2 dbl beds, Balcony or terrace, Ceiling fan, Satellite TV, Phone, Minibar, Liquor dispenser, In room safe, Bathroom with shower and hairdryer, Living room area with sofa, Alarm clock, Iron and ironing board
2 Double Beds Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Satellite
SUITE WITH JACUZZI
2 dbl beds, balcony or terrace with Jacuzzi, ceiling fan, 21" Satellite TV, phone, minibar, liquor dispenser, in room safe, hairdryer, Living room area with sofa, alarm clock, iron and iron board
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Satellite
JUNIOR SUITE
2 dbl beds, Most have balcony or terrace, Ceiling fan, Satellite TV, Phone, Minibar, Liquor dispenser, In room safe, Bathroom with bath,shower and hairdryer, Living roomarea with sofa, Alarm clock, Iron and ironing board.
2 Double Beds Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Satellite
SUPERIOR JUNIOR SUITE
2 dbl beds. Balcony or terrace. Ceiling fan. Satellite TV. Phone. Minibar. Liquor dispenser. In room safe. Bathroom with shower and hairdryer. Living room area with sofa. Alarm clock. Iron and ironing bord.
2 Double Beds Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Satellite

OTHER INFO
Cribs available on request basis at no charge.
DINING
Riu Palace Mexico features 1 meal plan options:
All Meals, Drinks & Tips-FULL
There are 10 Restaurants at Riu Palace Mexico:
Miyagi - Japanese restaurant. First seating is at 6:30pm and the second seating is at 8:30pm.. Dress Code: Casual elegance, gentlemen are asked to wear long pants at dinner.
La Dolce Vita - Italian restaurant
La Bodega - Mexican restaurant with service at the table, for dinner.
Guacamole - Beach restaurant / grill and steakhouse
Los Mariachis - lounge bar with terrace
Lounge 24 - Bar, open 24 hours
El Palmeral - Beach restaurant open for lunch from 12:30pm to 3:30pm and for dinner becomes a Mexican restaurant open from from 6:45pm to 10:00pm. Dress Code: Casual elegance, gentlemen are ased to wear long pants for dinner.
Bar Cubano - Lobby Bar
Capuchino - patisserie & ice cream parlor
Krystal Fusion - Gourmet restaurant. First seating is at 6:30pm and the second one is at 8:45pm. Dress Code: Casual elegance, gentlemen are asked to wear long pants at dinner.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daytime entertainment program for adults (daily) includes fitness programs.
Nightly Activities & Entertainment:
Live music, shows or RIU evening program (daily)
CHILDREN'S PROGRAMS
Daytime entertainment program for children age 4 to 12 at RiuLand (daily)
Applicable Ages: 4 to 12

Children's Facilities
Children's Pool
Babysitting Fee: Hourly
Advance Notice for Babysitting: Yes

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
3415 Recommend
3415 past Apple Vacationers would recommend Riu Palace Mexico to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6258reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
every think was excellent
LARISA N.
Jan 16 2019
love it ,love it ,love it
Customer Rating: 

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Staff was Fantastic!
MATTHEW K.
Feb 21 2018
The staff really went out of their way to make sure we were taken care of, and seemed like they were happy to assist.
Customer Rating: 

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DWIGHT S.
Feb 13 2018
We have stayed T Riu Palace Mexico several times and it never disappoints! We enjoy the pool and the beautiful beach. Food is always great!
Customer Rating: 

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Updates needed
JULIE M.
Jan 26 2018
The remodel done to this hotel a few years ago was not well thought out. The bed and bedding need replacement.
Customer Rating: 

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The vacation from hell
WILLIAM M.
Oct 26 2017
Lets start with transportation. Don't take the Apple Vacation provided airport to hotel transportation. The transportation is not exclusive to your hotel, it can be any hotel property. We spent hours in a hot uncomfortable van. The actual ride is 45 minutes from Cancun Airport to Riu Palace Mexico, and the cost is only $40USD. Upon arrival the hotel front desk staff was highly inattentive, there were 6 hotel staff at the desk, but only one of those people were checking people in. There was only one other couple checking in and at the desk in general. The desk staff ignored us as we waited approximately 15 minutes to be served. During that time any one of the staff members could have discontinued what they were doing to acknowledge us or inform us that we were waiting for the one staff member checking people in. Once attended to, we were upgraded to a jacuzzi room. Our room was great looking, however over the course of our stay we learned it's downfalls. First of all the room would never cool below 24 degrees celsius, or 75 degrees Fahrenheit. There was a ceiling fan but when on high overnight to provide comfort, it dried out our eyes and sinuses. The tub, shower, and sinks were all crusted with hard water scale. The property should take better care of weekly maintenance to prevent this. We had to clean our shower's rainfall water head in order for it to spray a normal pattern. The sinks were almost unusable as the mesh diffusers were caked with water scale that beyond a trickle the water sprayed all over the counter. The tub was unusable as it produced a very disgusting tub filled with brown water which left a ring on the tub. The food and dining staff were excellent! The drinks seemed a bit watered down, had to order doubles, and most soft drinks from the fountain were flat. Look for the bottled soft drinks. The beach was meticulously maintained and a walk down the coast showed the staff kept up on the seaweed maintenance. Unfortunately we met the hotel doctor during our visit due to a fall. The entire place is tile and combined with evening humidity is very slick. If you need to see the doctor be sure to have cash, and even though the doctor is RIU staff, you can't charge his $140USD fee to your room.
Customer Rating: 

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Have been here numerous times
CHARLES M.
Oct 21 2017
We have stayed at this resort at least 12 times. Always had good service. We have known most of staff all this time and they always remember you and what your likes are. Seems the quality of linens, towels have declined. Resort is also showing age even though it was updated a few years back. We will still visit here and have always been pleased with RIU Chain hotels esp Palace level
Customer Rating: 

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Great service, great people
TENNA C.
Jun 15 2017
The people at Riu Palace Mexico were fabulous, friendly and helpful every day and provided excellent serve with a smile daily !
Customer Rating: 

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Beautiful Beaches
ALEXANDRA R.
Apr 05 2017
So far this has been the best hotel I've stayed at since coming to Mexico. The staff went above and beyond to make sure you were happy. The pool was clean. The beach was beautiful! It was a great place to come to relax and forget about your stress for a week.
Customer Rating: 

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Review about hotel
LYNNE W.
Mar 09 2017
The hotel was absolutely beautiful - the food however needs some flavor. There was no flavor to the food at all.
Customer Rating: 

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Over The Top
MARGARET S.
Mar 08 2017
The Riu Palace, Tiviera Maya - Mexico were efficient, courteous and pleasant from the time we checked our part of 9 into the hotel until we checked out 7-days later. The catered to every need and request. The staff was proactive in providing the type of service that you dream about 51 weeks a year.
Customer Rating: 

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cancun 2017
LAURIE G.
Jan 16 2017
My family and I had a wonderful getaway! Apple took care of everything! Our hotel was gorgeous and the entire staff was very pleasant and went out of their way to accomadate us. We are already talking about planning a return trip for February 2018 bit for a few days more. Apple was point on and we felt like royalty! The food was delicious and the resort was spotless. We highly recommend booking with Apple vacations, they definitely took great care of us! Thank you Apple vacations, we look forward to booking our next adventure with you!
Customer Rating: 

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TripAdvisor Traveller Reviews
The Best Food, Service & Beach!
Jacki K,
Mon Jan 14 16:53:23 EST 2019
We were there the first week of December, and there was never an issue with the seaweed while we were there. The beach was the best beach I have been to in Mexico! There were plenty of beach chairs and no problem finding a shady spot for those that prefer to stay out of the sun. The water was beautiful and clear (while we were there) and you could walk out quite far before it became deep. It is a great beach if you enjoy long walks on the beach, and one day we walked into Playa Del Carmen. On the way back we walked the road through the gated community of Playacar. It was a beautiful walk back and we found it seemed faster walking the road vs. the beach. One of the bonuses of staying at the Riu Palace was that you could visit any of the six Riu's, all within walking distance which included drinks and lunch. You had to eat dinner at the Riu you stayed at though. On our walk back from town we stopped at the Riu Palace Riviera Maya for a drink which was nice! There was also a little shopping centre along the way, across from the Riu Playacar about a 5 min walk from our resort. The food was the best we have had at any all inclusive resort! Previously, the best was at the Royalton Riviera Cancun. They had a very large variety of food at the buffet with higher quality meats, cheeses and fruits, and everything was kept hot that should be hot! I believe Thursday night was Gala night at the buffet and they even served lobster tails, among other seafood and prime rib etc. Loved the 24 hour room for convenience when you just felt like a snack. Some days there was even ribs and wings that were very good and also kept hot. The chef would come in often to check the foods and keep it fresh! You could also help yourself to wine, champagne, and spirits, as well as coffee, tea, hot chocolate, etc. The coffee shop was a nice touch as well with a variety of coffees and desserts. They made the best cappuccino's! The main buffet was closed during lunch and the large buffet by the pools and beach was open daily and also included a large variety of food! One thing, I really liked about it, was as long as you had a cover up and shoes on, you could just walk in and pick your table and not have to wait to be seated! While we were there, they were building a beach bbq with easy access from the beach or the pools! The service was excellent here, from front desk service to poolside service! Every single server was friendly, including the maid service. They were always smiling and we never had to wait long for drinks! All the drinks were great as well. They all seemed to really enjoy their jobs here. The man (I forget his name) at the main buffet, greeting everyone was so friendly, always with a big smile on his face! Very welcoming! The room was very comfortable and modern. We were on the main floor with a King size bed. It was not two beds pushed together to make a King like some have said, but we were told the upper floors had the beds pushed together. We always had plenty of hot water no matter what time of day! There is a whirlpool tub in each room. Always clean towels, toiletries etc. Every service at this hotel was perfect! There was a well stocked bar fridge, along with an alcohol dispenser on the wall. We were surprised there was not a mildew smell at all in our room, which is usually the norm at many resorts. The free wifi was great throughout the resort! This was not a party place (at least not while we were there).The disco was at the Riu Tequila across the street! The Riu Palace Mexico was the perfect place to relax! This was our first time at a Riu and we are very happy we chose the Riu Palace Mexico and will definitely return.

2019 wedding party
richardpresutti2017, Canton, Ohio
Thu Jan 10 10:16:07 EST 2019
Wow is all i can say we booked through a travel agent who recommended this place and were not disappointed . They provided all the entertainment we could ask for with all the wedding arrangements and on top of that a palace is what we thought we were staying at ..The views and all the activities provided by their very friendly staff was amazing ..food was good top line booze and all the amenities were great ..would gladly stay again in the future ...

Help
christianhP4084ED, Bowie, Maryland
Thu Jan 10 02:34:54 EST 2019
The resort is lovely. However, I attempted to book this years vacation through RIU directly and was disappointed. Their call center is not very helpful. They were cold, indifferent and the rates are higher then you can get from other travel sites. I have traveled to these resorts over 20 times and the points I’ve earned are only good for one year. It’s sad that they do not reward loyalty like other similar properties. I will have to explore a new resort.

Excelente
Loppybunny, Playa del Carmen, Mexico
Wed Jan 09 16:07:07 EST 2019
Wow ..... had the most amazing stay at the Riu Palace Mexico. The staff are so welcoming and friendly, they literally can’t do enough to please and help everyone. By far the best and talented animation team we have come across, with boundless energy and genuine smiles day and night. Fantastic cuisine to suit all tastes. The bar, restaurant and pool staff are extremely accommodating and good fun. Thanks to all at the hotel who went the extra mile to make my birthday really special with thoughtful little touches throughout the whole day. Will definitely be back. Bravo Riu Palace Mexico!!! Thank you all so much xx

Great vacation for a group of 28!
Valerie B,
Wed Jan 09 07:40:40 EST 2019
One of the best all inclusive hotels I ever stayed in! Friends and family went to this hotel for my mom's 60th bday in the first week of December 2018. Firstly, the service of the staff completely stood out! Always smiling and so genuine. The quality of the food at the buffet was outstanding. So much variety and choices, whether its at breakfast, lunch or supper. The beach is wide and spacious, always have long chairs available, waiters come up to the beach with a wide variety of drinks. The only small negative point is that there are still alot of algae that accumulates at shore, so the water was not as clear. But nonetheless, I would definately come back to this hotel!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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