Cancun

Riu Palace Las Americas


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All Inclusive    

2019 Exceptional Values
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availability at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availability and upon request), $35 spa credit on a selected couples massage for two (120 min). This discount applies per couple, per stay and does not apply with other promotions and discounts.

Just steps from the shops and nightlife in Cancun, the adults-only (18+) Riu Palace Las Americas is the perfect place for an all-inclusive Cancun vacation. Step into a lobby that is beyond extravagant, with great columns rising to hand-painted domes in gold leaf and floral designs, a stained glass ceiling, Edwardian furniture in rich satin and extraordinary chandeliers.

All amenities are offered for the first-class traveler: a spa with a rooftop solarium and Jacuzzi, a lavish nightclub with live shows and entertainment, and high-end suites with luxurious furnishings. An infinity pool appears to flow into the turquoise sea framing a white sand beach. Activities include table tennis, volleyball, windsurfing, snorkeling, and more.

Hailed for excellent dining, there is a selection of five a la carte or grand buffet restaurants. Recently revamped menus now offer a wide range of cuisine and finer ingredients at the a la carte restaurants, as well as the incorporation of a vegetarian menu in all restaurants. Fine cuisine is served at Los Arcos Italian restaurant, Sakura Japanese restaurant, Tio Pepe Mexican restaurant, Krystal Fusion restaurant, and a Grill and steakhouse. Domestic and imported drinks are served 24-hours a day and the mini-bar and liquor dispenser in the rooms are restocked regularly.

Find more information about Riu Hotels & Resorts.

Learn more about Cancun.
HOTEL LOCATION
Beachfront property located in Cancun's exclusive Caracol Beach. The hotel is 6.2 miles (10 kms) from town and 12.5 miles (20kms) from Cancun International Airport (CUN).
Address:
CANCUN
QR

MX
Local Phone: 011-52-998-891-4
Fax: 52-984-87-30304
Website Address: www.riu.com
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby
Pools
Number of Pools: 3

Swim-up Bar
3 swimming pools with sun terraces, 1 with adjoining whirlpool and swim-up bar
Golf: NEARBY
Cancun Golf Club @ Pok Ta Pok- Cancun Hilton golf Course-
Holes: 18
Water Sports on Site
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Complimentary
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Complimentary
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Set along the turquoise water of the Caribbean sea this elegant resort is bound to become a favorite of even the most discerning traveler. 372 junior suites and suites located in the very heart of Cancun's exclusive hotel zone. One of RIU's finest resorts with an exceptional level of luxury and comfort. Exchange privileges with Riu Palace Peninsula Riu Cancun, Riu Caribe. Beach: Check-in: 400 pm
Check-out: 11:00am
Total Rooms: 372
Year Opened: 2003 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
This is an adults only hotel. Minimum age requirement is 18 years old.
ROOM TYPES
SUITE WITH JACUZZI OCEANVIEW
King w/rollaway or sofabed, ocean view with balcony or terrace with jacuzzi, ceiling fan, 21"satellite TV, phone, minibar, liquor dispenser, room safe, living room area with sofa, bathtub, shower, hairdryer, iron/ironing board, WiFi in lobby.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE OCEAN VIEW
King w/rollaway or sofabed, oc view balcony, ceiling fan, 21" satellite TV, phone, minibar, liquor dispenser, room safe, bathtub, shower, hairdryer, living room area with sofa, iron/ironing board, WiFi available in lobby for free.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE OCEAN VIEW ADULTS
Adults only guestroom includes one king bed or two double beds, a full bathroom, a living room area with a sofa bed, and a private balcony or terrace with ocean views. Room also features a minibar, a liquor dispenser, and more.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE ADULTS ONLY
Includes one king bed or two double beds, a full bathroom, a living area with a sofa bed, a liquor dispenser, and more. Balcony or terrace is not guaranteed. Adults only.
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE OCEAN VIEW
420 sq. ft., king or 2 doubles, balcony or terrace, ceiling fan, 21" satellite TV, phone, minibar, liquor dispenser, room safe, shower, hairdryer, split-level with living room area with sofa sofa-bed, iron/iron board, WiFi available in lobby
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE
420 sq. ft., 2 doubles beds, ceiling fan, 21" satellite TV, phone, minibar, liquor dispenser, room safe, shower, hairdryer, split-level with living room area with sofa sofa-bed, iron/iron board, WiFi available in lobby. Balcony or terrace not guarantee
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE W/JACUZZI OCEANVW ADULTS
Adults only suite includes one king bed, a separate living room with a sofa bed, a full bathroom, and a private balcony with ocean views and a Jacuzzi. Spacious suite also includes a minibar, a liquor dispenser, and more.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE OCEAN VIEW ADULTS ONLY
Adults only suite includes one king bed, a living room with a sofa bed, a full bathroom, and a private balcony with ocean views. This spacious suite also includes a minibar, a liquor dispenser, and more.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE OCEAN CONNECTING
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the Junior Suite Ocean View description.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE OCEAN VIEW DELUXE
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE CONNECTING ROOM
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the Junior Suite description.
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE DELUXE
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite

OTHER INFO
Cribs available on request basis at no charge.
DINING
Riu Palace Las Americas features 1 meal plan options:
All Meals, Drinks & Tips
There are 12 Restaurants at Riu Palace Las Americas:
La Terraza - Bar plaza
Black & White - Grill and steakhouse a la carte
Capuchino - Coffee shop, patisserie & ice cream parlor
Can - Poolside bar
Art Deco - lobby bar
Los Arcos - Italian restaurant
Cun - Swim-up bar
Tio Pepe - Tapas theme restaurant for dinner
Lounge 24 - Bar with terrace, snacks available 24 hours a day
Krystal - Fusion restaurant
La Nuit - Lounge bar with terrace
Sakura - Japanese restaurant
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Sports and activities: Beach volleyball, table tennis, gym, catamaran, kayaking, snorkeling equipment, 1 introductory scuba diving lesson in the pool
Nightly Activities & Entertainment:
Live music, shows or RIU evening program (daily); Complimentary access to Pacha disco theque at Riu Cancun open 6 nights a week, drinks included
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
2654 Recommend
2654 past Apple Vacationers would recommend Riu Palace Las Americas to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 1857reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
The Hotel
Rachel H.
Feb 11 2019
Hotel was amazing! Good people, good fresh selection of food, and very friendly staff. I even had my usual waiters & waitress. LOVED IT!! Lots of Tequila : )
Customer Rating: 

Riu palace
DAVID C.
Feb 06 2019
Absolutely great resort restaurants bars all the staff where terrific
Customer Rating: 

My favorite place to stay
TERRI B.
Jan 28 2019
The best resort I have been to in Mexico, the food, service, comfort were outstanding
Customer Rating: 

Awesome experience
JOLANDA J.
Jan 08 2019
From the initial booking, hotel, cost, food and atmosphere exceeded my expectations. I have already made plans to bring in the new year again at this location.
Customer Rating: 

Great Vacation
REBECCA C.
Dec 31 2018
We spent 7 nights here and loved it! We especially loved a few members of staff: Alan at reception, Miguel at the Japanese restaurant, William (server on the beach who was the absolute nicest person), and Ozzy with entertainment
Customer Rating: 

TYLER W.
Dec 28 2018
The food was below average. However, the beach and pool were great.
Customer Rating: 

Crown Plaza Stay
HERNAN S.
Dec 07 2018
We have stayed at the crown plaza for both of our vactaions and the have always been professional and personal
Customer Rating: 

RIU palace los America’s
LARRY D.
Nov 24 2018
The staff was excellent the food was good and the view perfect!
Customer Rating: 

LISA L.
Nov 18 2018
I've been to Cancun over 10 times, and I've never returned to the same place. This was my second visit to Riu Palace Las Americas and I definitely plan to go back. The location is perfect for shopping and nightlife. The beach water was calm. The service was great and the hotel was very clean. There is a room open 24 hours for food and drinks which was great. There's a new cappuccino/pasty stand open most of the day. They have really tried to think of everything to cater to the tourists. I loved that there were no reservations for the restaurants. They hand out beepers so you can just come back when your table is ready. I've already told my husband that we're going there for our next trip to Mexico.
Customer Rating: 

Riu Palace Las Americas
STEPHEN D.
Nov 16 2018
We stayed at the Riu Palace Las Americas Nov 5-12th. Everything was perfect!! Check in was quick, the rooms were ready and absolutely amazing. I definitely think it is worth the upgrade for an oceanview room. Absolutely stunning!! Overall the food was excellent. There was one restaurant that we did not particularly care for, but it could have just been our taste. The service from beginning to end was superb. If I could make a complaint..it would be that the rooms were humid. But I would expect that staying at the ocean. The sheets and clothes felt damp. I heard others talking about this, and there is a product you can buy that will help decrease this problem. We would highly recommend this hotel to anyone. Great location to the airport (about 20 minutes) and to downtown Cancun. The entertainment was wonderful as well.
Customer Rating: 

Cancun
KYLE H.
Aug 15 2018
Really don’t have anything bad to say about the entire process/stay. Agency, booking, and hotel was perfect!
Customer Rating: 

TripAdvisor Traveller Reviews
Staff was amazing! Food.... not so much
mattmJ7767TB, Perrysburg, Ohio
Sun Feb 17 12:23:55 EST 2019
Let me start by stating the positives: Every staff member was amazing! Friendly and willing to help in any way possible! Always had smiles on their faces! The pool area was very nice. Plenty of room to enjoy all of it! Good mix of music playing though the day and the entertainment staff was very good! The room had a great view! It was a little outdated, but there was plenty of space! Water pressure in the shower was great! Pillows were small and not very firm. That may be just my preference, but definitely would have considered bringing my own if I had known that. Location of the resort was great! Nice quiet beach, close to shopping and other restaurants if you want to venture out. Also within walking distance to the ferry to Isla Mujeres if you choose that trip! The negative, in my opinion, was the food. I was not expecting 5 star restaurants, but the food was all very bland to me. The buffet seemed to have no variety from day to day. Room service menu was very limited and the few items I did try from the menu were underwhelming to say the least. There was no snack type food around the pool area which was a real disappointment. We tried 3 of the restaurants and ended up back at the buffet each night, as that seemed to be the best option for us. I just was expecting more based on the reviews and the rating of the resort. Unfortunately for us, as much as the positives of the resort were great, food is an important piece to an all inclusive. Due to this, our next trip will be to a different resort. If food isn’t important to you, this may be the resort for you!

Winter holiday
dannii012, North Yorkshire, United Kingdom
Sun Feb 17 11:54:25 EST 2019
The place was recommended by a friend were disappointed at first with our room as we were above air con units from next door and the noise was loud. Went to reception and moved to a fab room. The staff are fabulous can't do enough for u the beach is amazing lovely white sands. Food best I have had in an all inclusive hotel would definitely stay here again x

Food and restaurant needs help
Bruce M,
Thu Feb 14 14:45:34 EST 2019
This is our first trip to Cancun but we have been to PV multiple times and always had a great time there. The hotel itself is nice, and very large! the bracelet they give you allows you to go next door to the all ages hotel and get drinks and food. The rooms are nice, but the pillows are ultra soft and the bed is firm which is good. AC worked well in the room and we had a HUGE fan in our ocean view room. The staff was great and everyone was very nice, attentive, and kept everything clean. Pools were in nice shape, activities were good and music was always going. The downside? The food and restaurant choices. While you can get drinks poolside, there is zero food options to be brought to you. No salsa, chips, guac, nothing.. just drinks. Make sure you eat between the hours listed, otherwise you are stuck with a lounge that has stale leftover buffet food on warmers... or room service that has the same food sitting there (seemed like it from out order). The 24 room service is just poor and was not good food. breakfast only available after 7am, there is a coffee bar that doesn't open till 9 am and if you don't make brunch by 11:30 ... better wait till 12:30 pm when they open again. The buffet changed up the menu a little it for the evening shift, but it wasn't much at all. The other 4 restaurants all kept same menus every night. Most restaurants are only open at night also, so don't expect a ton of variety during the day. best food choice at night ended up being the Black n white steakhouse (2 steak choices, 1 lobster and 1 hamburger ) .. but the sad part here.. can't get certain types of alcohol at the restaurant you can get in the bars.. such as Absolute vodka. what?? Would be a nice touch where you can offer a premium choice of alcohol at 1 bar in your hotel so we can pay an additional fee for the "better choice" ..but your hotel group may not care for this type of service when you are dealing with "volume" clients. While the hotel is nice, I think we have been spoiled with other hotels and really want that food experience that changes and really caters to the guest.

A week in heaven
Relax30362194212, Houston, Texas
Wed Feb 13 04:45:19 EST 2019
Awesome place. Extremely clean. Staff are very professional. Beach is beautiful. And good is very good. Different variety of food. walking distance to the main night life activities. Great location. Definetly will be back again.

Fantastic Resort
ruthg394,
Tue Feb 12 15:54:48 EST 2019
This is one of the best places I have ever stayed. From the moment we were checked in and given champagne we knew this was going to be a wonderful place. The grounds are gorgeous ! The food is fantastic and the liquor is plentiful. Every staff member was friendly and helpful !



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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