Home > Mexico > Cancun > Riu Palace Las Americas
Cancun

Riu Palace Las Americas


Email | Share |
All Inclusive    

Please note that the resort will be closed for renovations from August 22, 2016 - October 21, 2016. As of October 22, 2016, RIU Palace Las Americas will be an Adults only hotel.

Just steps from the shops and nightlife in Cancun, Riu Palace Las Americas is the perfect place for an all-inclusive Cancun vacation. Step into a lobby that is beyond extravagant, with great columns rising to hand-painted domes in gold leaf and floral designs, a stained glass ceiling, Edwardian furniture in rich satin and extraordinary chandeliers.

All amenities are offered for the first-class traveler: a spa with a rooftop solarium and Jacuzzi, a lavish nightclub with live shows and entertainment, and high-end suites with luxurious furnishings. An infinity pool appears to flow into the turquoise sea framing a white sand beach. Activities include table tennis, volleyball, windsurfing, snorkeling, and more.

Hailed for excellent dining, there is a selection of five a la carte or grand buffet restaurants. Recently revamped menus now offer a wide range of cuisine and finer ingredients at the a la carte restaurants, as well as the incorporation of a vegetarian menu in all restaurants. Fine cuisine is served at Los Arcos Italian restaurant, Sakura Japanese restaurant, Tio Pepe Mexican restaurant, Krystal Fusion restaurant, and a Grill and steakhouse. Domestic and imported drinks are served 24-hours a day and the mini-bar and liquor dispenser in the rooms are restocked regularly.

Find more information about Riu Hotels & Resorts.

Learn more about Cancun.
HOTEL LOCATION
Beachfront property located in Cancun's exclusive Caracol Beach. Steps away from shops and night life.
Address:
CANCUN
QR

MX
Local Phone: 011-52-998-891-4
Fax: 52-984-87-30304
Website Address: www.riu.com
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby
Pools
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
Two pools with Jacuzzi.
Golf: NEARBY
Cancun Golf Club @ Pok Ta Pok- Cancun Hilton golf Course-
Holes: 18
Water Sports on Site
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Complimentary
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Set along the turquoise water of the Caribbean sea this elegant resort is bound to become a favorite of even the most discerning traveler. 380 Guestrooms including 24 suites,8 Jacuzzi Suites and 4 handicapped rooms. Guests at the Riu Palace Las Americas have access to the Disco at the Riu Cancun which includes entrance and drinks. Guestsalso have use of the lighted tennis court at Riu Cancun Beach: Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 380
Year Opened: 2003 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Men are required to wear longs pants at the a-la-carte restaurants. Dinner dining is not included in the exchange privileges. No spring breakers; during Mar-Apr each room must have one guest at least 21 years old to check in (May-Feb 18).
ROOM TYPES
SUITE WITH JACUZZI OCEANVIEW
King w/rollaway or sofabed, ocean view with balcony or terrace with jacuzzi, ceiling fan, 21"satellite TV, phone, minibar, liquor dispenser, room safe, living room area with sofa, bathtub, shower, hairdryer, iron/ironing board, WiFi in lobby.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE OCEAN VIEW
King w/rollaway or sofabed, oc view balcony, ceiling fan, 21" satellite TV, phone, minibar, liquor dispenser, room safe, bathtub, shower, hairdryer, living room area with sofa, iron/ironing board, WiFi available in lobby for free.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE OCEAN VIEW ADULTS
Adults only guestroom includes one king bed or two double beds, a full bathroom, a living room area with a sofa bed, and a private balcony or terrace with ocean views. Room also features a minibar, a liquor dispenser, and more.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE ADULTS ONLY
Includes one king bed or two double beds, a full bathroom, a living area with a sofa bed, a liquor dispenser, and more. Balcony or terrace is not guaranteed. Adults only.
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE OCEAN VIEW
420 sq. ft., king or 2 doubles, balcony or terrace, ceiling fan, 21" satellite TV, phone, minibar, liquor dispenser, room safe, shower, hairdryer, split-level with living room area with sofa sofa-bed, iron/iron board, WiFi available in lobby
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE
420 sq. ft., 2 doubles beds, ceiling fan, 21" satellite TV, phone, minibar, liquor dispenser, room safe, shower, hairdryer, split-level with living room area with sofa sofa-bed, iron/iron board, WiFi available in lobby. Balcony or terrace not guarantee
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE W/JACUZZI OCEANVW ADULTS
Adults only suite includes one king bed, a separate living room with a sofa bed, a full bathroom, and a private balcony with ocean views and a Jacuzzi. Spacious suite also includes a minibar, a liquor dispenser, and more.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE OCEAN VIEW ADULTS ONLY
Adults only suite includes one king bed, a living room with a sofa bed, a full bathroom, and a private balcony with ocean views. This spacious suite also includes a minibar, a liquor dispenser, and more.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE OCEAN VIEW DELUXE
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE DELUXE
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite

OTHER INFO
Cribs available on request basis at no charge.
DINING
Riu Palace Las Americas features 1 meal plan options:
All Meals, Drinks & Tips
There are 7 Restaurants at Riu Palace Las Americas:
Sakura - Japanese themed restaurant open for dinner. Reservations required. Dress Code: Casual Formal
Sir Arthur - Gourmet restaurant open for dinner. Reservations required. Dress Code: Casual Formal
Tio Pepe Tapas - Spanish style menu open for dinner. Reservations are required. Dress Code: Casual Formal
Los Arcos - Italian theme restaurant for lunch and dinner converts to the Brazillian Rodizio. Reservations required for dinner. Dress Code: Casual Formal
Pool Snack Bar - Serves lunch and snacks.
Don Roberto - Main Restaurant with terrace area offering buffet style dining and show cooking stations. Theme dinners twice a week
El Romero - Sanck bar during the day and at night converts into the Grill Steakhouse. Reservations required for dinner. Dress Code: Casual Formal
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daily Activities 6 days a week, Volleyball, Aerobics, Ping Pong,
Nightly Activities & Entertainment:
Live Music, Riu Theme Shows, Disco at Riu Cancun (entrance & drinks included) open 6 days a week
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
2493 Recommend
2493 past Apple Vacationers would recommend Riu Palace Las Americas to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5762 reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Enjoyed our time here!
shinergal99, Katy, Texas
Thu Jul 14 05:42:15 EDT 2016
We enjoyed our stay at this Riu. Couple things: Food - the food was good. No complaints! Really enjoyed the sushi at the Japanese restaurant. Always enjoyed the buffet -- for breakfast and lunch. The steakhouse knocked it outta the park with their lobster tail and NY strip. (for an all-inclusive...keep that in mind!). We enjoyed the Italian place as well upon our arrival. Pool - There are two pools at this location. One is by far the activity pool -- for adults -- with lots of games and fun. We spent one of 4 days in this pool. The other days we stopped in at the main pool overlooking the beach from the lobby. We wound down our days in the pool and really enjoyed it. Loved the infinity edge overlooking the beach. Beach - THIS is what you come to Cancun for! The beautiful white sand and turquoise waters did not disappoint. No seaweed. Well maintained. Cool water, great rolling waves, it was exactly what we were looking for. There was one day with some seagrass in the water which then washed up on the beach - but it was minimal. This is THE nicest beach on this stretch of Cancun. We looked. Trust me. The rest of the beaches are quite a bit more rocky, which is not what we were interested in. They have a good sized area for everyone to enjoy that is between two piers. So pretty! Rooms - the rooms were great! Big in size, clean and comfortable. The staff did a great job keeping them clean and beach-sand-free! Turn the fan on High if you can. As in most resorts in Cancun, due to location, it can feel a bit stuffy in the rooms at times. The fan helps with that! Staff - we were so happy with all the staff! Great attitudes and big smiles. They did everything they could to make our stay perfect. With the exception of a couple grump bartenders, we could not complain! Bring money and tip accordingly. Gratuities are their sustenance!!!! The one MAJOR disappointment was when we arrived we were asked if we would be willing to move to the Riu down the road about 5-7 minutes with an upgraded room in a 2-year old hotel. They had overbooked at the Riu Las Americas, so were trying to get travelers to move to the other. We agreed that we would go check it out but negotiated that they would pay for our fare there and back. We wasted a little over an hour doing this and did not like the other Riu at all. We were in Cancun for the beach and it was rocky there and the rooms were not as nice as the Las Americas. This is the Riu to stay at! (however I cannot speak to the Riu Cancun which is next door to the Las Palaces as we did not venture over there during our stay). More>

Best vacation resort.
TAMMY C,
Wed Jul 13 21:23:53 EDT 2016
BEST OF THE BEST !!! If your reading reviews looking for a wonderful resort look no farther. This resort is the best !! The best food, rooms, beach, location, entertainment and employees. I read several reviews and Couldn't decide so I picked one and hoped for the best and that's what I found here , the best !! Not all resorts are great but I found this one last year and went back agin this year. Welcome home they said when I returned and that's exactly how I felt . They make you feel like you live in wonderland of whatever you want. I have already booked my trip for next year. I love this resort and would like to say thank you to them for making my vacation so amazing. More>

Not impressive at all and unprofessional
tareva12016, New York City, New York
Tue Jul 12 12:14:52 EDT 2016
I have several issues with this resort after having been to Cancun several times. For starters, we booked an ocean view room. We were initially put into a street view room. Fortunately for us, the power was not working in this room so we were relocated to an ocean view. Upon moving, the power went out in our room 3 different times. I don't know if maybe it was just an unlucky week for us, but it was very frustrating. Next, the food was tearing up our insides. All 3 of us were unwell, even days after returning home. There are two separate pools - a main pool and an entertainment pool. The main pool is enormous, but no one goes in it. The entertainment pool has the pool bar, music, activities, etc. You better get out there bright and early because the sun gets cut off due to the positioning of the hotel around 2:30/3pm. I've included a picture from our room of the main pool which is mostly shaded by this time. The beach is very short and there are sharp rocks in the water. I deeply cut my toe the first day on a rock, so go into the ocean with caution. The wifi is terrible. Don't plan on getting any work done. The staff is fun, but if you're a younger group like we are (25-35 range), don't listen to their recommendations for each night's party bus. They will sell you the ticket and act like they're going to come hang out and it's the place to be, but you go there and it's empty. And they don't even actually wind up coming. Saving the best for last: My biggest issue with the resort was the TV in our room was broken. We did not go to Cancun to watch TV, so no one noticed the cracked screen. I have no clue whether this happened before we checked in, or perhaps the cleaning crew knocked it over. In any event, I was called by the front office and told I owed $600 for a new TV. I immediately asked to speak with management and went downstairs to discuss. They discounted it to a whopping $450 despite me explaining that this was not our doing. We were only in our room to shower or sleep. When it was our last morning, they had security knock on our door to wake us up and essentially cornered me - demanding a credit card. I reluctantly handed it over...because what could I do? Especially in a foreign country. It was the most unprofessional and terrifying experience I've had outside of the US. Fortunately for me, I was very persistent with my credit card company and was refunded my money. I am probably going to stay away from Riu's all together for a while, but I was highly unimpressed with this particular one. More>

Family and friends, fabulous girls' getaway!
robynkarmel, Ottawa, Canada
Tue Jul 12 12:00:20 EDT 2016
I enjoy all my vacations and the older I get the better they seem to get, this one was another amazing trip so I will try to be as informative as I can...that being said the review will be mixed in with tips and what not. This is our week of June 12-19. Traveled with my best friends, and mom. Ages 27-52. Four girls that travel often to numerous islands, all-inclusives, all-exclusives, local trips from European luxury to the Haitian trenches, etc. First time for all of us at a Riu property, as well as Cancun. Flew Sunwing, as usual in my experience there isn't any issues there. Got some pesos at the airport in Canada prior to leaving...paid everything in pesos the entire trip. CHECK IN AND ROOMS: Our rooms were ready when we arrived, somewhere around 3pm. Had rooms 357 & 358 (it's true you should pay for the ocean view, and a high floor.. However we did not.) The view wasn't good at all as you can see other buildings on the strip as our room faced the lagoon. We asked to switch rooms to a higher floor with a better view and the hotel was accommodating.. I did tip the gentleman that checked us in 500pesos prior though, as I did my review research and knew chances are I would ask for a room change. Which we did and switched rooms the next morning to rooms 501 & 502. All four rooms were very clean. Fully stocked. Everything you could need when you're away. The light switches were super confusing though, you can either run the lights and charge your phone or turn the lights off and the outlet didn't work. Pretty sure it was connected to the fridge somehow as well. I didn't bother to ask because I found a way to make it work by unplugging something else, however it was puzzling. The view from the 5th floor was MUCH nicer but I would recommend going all the way to the 7th or 8th floor. The elevators all work great so don't worry about any wasted time. Room 501 has a corner balcony, which was huge, perfect for the "party" room, haha, we were all able to lounge out there and relax. And it's like two views in one. Fabulous. I say pay for full oceanview, oceanfront, something that only faces the ocean as the back sides have the noise of the generators and the street commotion. Can't hear it once you close the balcony door. Didn't bother us too much but if you want to hear the ocean as you sip your coffee or mimosa, pay for the upgrade and make sure you get what you paid for. FOOD: We had the buffet dinner Sunday night, it was wonderful. Buffet breakfast was good as well. Fresh ripe fruit, smoothies, eggs made any which way, omelet stations, really it was a 5* place. If you go hungry here you must live like royalty back home. We tried the Steakhouse (they forgot our starters, and the meat didn't seem different from the daytime grill so I would book something else if you can live without a piece of steak), French and Italian a la carte... Decent but I would prefer the buffet as the selection is more. The ambience in the French restaurant was very nice. Worth a go. You don't need a reservation for the Italian. For lunch we would eat the buffet but go sit outside in the back, there was always fresh food being made right in front of your eyes. Simply amazing. All of us must have ate 5 times a day. I did make friends with a girl who said her stomach doesn't really agree with the food here, but she does stay for 3 weeks at a time and comes from half way across the world.... I think it's safe to say a week won't hurt, but don't drink the water, hahaha. The room service is convenient if you're really hungry... I bet the breakfast is good but we only tried it late at night. I think it's better to get out and get some street food. Tons of little restaurants everywhere on the strip that are open very late.  Prices are amazing. Mmmm, fish tacos. Get out and eat some street food! It's super safe to wander around. I did not try the snack bar nor the sports bar next door but my friends mom said it wasn't the greatest. BEACH AND POOLS: Very calm and beautiful. Definitely swimmable for all ages. Upside to staying on top of the 7 as I researched intensely, only few hotels have a swimmable surf. There are no umbrellas on the beach which did make us second guess if we made the correct choice after booking but in all honesty the resort is set up in such a way that shade is always accessible and convenient with minimal walking distance. If you take a right down the beach we did find places at all hours of the day where we could score a couple loungers with shade. All the people we saw that burned are simply not using sunscreen. I put on SPF 60 straight after my morning shower and reapply every two hours and I have never burned. And I'm constantly out in the sun chasing that golden glow. It's handy to keep some spray sunscreen to top off the shoulders and face without having to scrub it on. There is all kinds of vendors on the beach selling everything from cigars, sunglasses, souvenirs, silver jewelry and everything of the sort. We did buy a few things and I always bargain to save a few bucks. Don't feel bad doing it, it's all part of the beach hustle. There is waiter service which was nice but us being 4 we usually just alternated going to the bar. Big travel mugs are the way to go as well. The pools at the Palace were nice and clean, we did go hang out next door at the sister hotel a couple times and the pools there were very musty and in no way compared to ours. It does cater to a younger crowd so I blame the messy tourists. If you're a pool person, stay at the Palace. We spent most of the time on the beach so I don't really have much to comment with the pools. There is daytime entertainment at both resorts and they get the crowd interacting in a nice way. Giving away prizes for trivia competitions and such. STAFF: I have to say that this resort is by far the best I have been to when it comes to all-inclusives. Everyone was always super helpful, friendly, and most importantly available to actually work - can't recall waiting more than a minute for full attention from someone whether it be the bartender or someone at reception, to the dinner reservations desk. Superb service through and through. COCO BONGO: We went on a Monday night as the hotel was having a special price, and if this is a club you want to go to I highly recommend going on Monday as I've heard from multiple other people say it is even more packed on other days. The shows are great. We all enjoyed it. ISLA MUJERES: Definitely a must do. We did not do the hotel tour as I like going off the beaten path and find its much cheaper, we hopped on the R1 bus and went to Playa Tortugas, the bus costs 10.5pesos and the ferry was 19$US return (Puerto Vuarez is much cheaper so consider going there instead), on the ferry you can rent a golf cart for 600pesos, which is cheaper than at some rental places I have researched. They also give you a map. We went to see the turtles which I highly recommend (3$US admission), drove around the whole island, stopping for tons of photo ops that we would have never been able to get with a guided tour.... Got some fried fish, tacos, and beer to munch and drink while we explored driving around. Stopped at The Reggae Joint for a quick mojito, explored some ruins, and returned the golf cart for 5pm. (Tip... DO make a loop around the island and use both roads instead of going back to town the same way... Very different scenery on each side) Then headed to walk along the coast to Playa Norte to watch the sunset. One of the few places you can watch the sun set in the Atlantic. There is WiFi at Playa Norte and delicious drinks. As I mentioned before, we always paid in pesos for everything. On our way to the ferry terminal (we stayed until the 9:30 ferry) we bought a lot of our souvenirs and such. There is tons of vendors EVERYWHERE, and most of the things are extremely similar so I would encourage you to wait and bounce literally from shop to shop and bargain. We ended up spending most of our funds in two stores, both of whom were not the ones to approach us and it seemed they made the better deals as it was getting late and perhaps their day wasn't the greatest. Really though, everything is virtually the same thing with a different touch, so chances are you will find it somewhere else...unless it is something you absolutely can't part with, (my friends bought some dried seahorses which I didn't see elsewhere) wait a little. Our last store of the day the lady was super happy we bought so much as she was able to provide for her family. I enjoyed being the last wave of customers in the evening and would encourage that for you as well should you make your way to this beautiful, quaint little island. TIPS: Please, please, get the oceanview facing the ocean....or at least a very high floor. The excursions across the resort are two for one, however not sure their quality compared to the hotel guided ones.... I tend to shy away from excursions and go on my own. It is very safe to explore, go for a walk down the street, we did at ALL hours of the day and night. There is a Supermarket a few blocks down to the left.... Things are ridiculously cheap here and I highly recommend a visit, smokes, drinks, hot sauce!!!! Anything and everything at unbeatable prices. Souvenirs cheaper at Isla Mujeres. Variety too. The hotel ATM charges 30$US to withdraw money... We used one on the street near the Supermarket and McDonald's that charged about 7$US. Wander around a bit. You won't regret it!!! Little girls near the Coco Bongo and all the club a selling super cute keychains made from beads.....as well as bracelets, but it was the keychains that are amazing. If you see those little girls GO GET THEM! :) I'm sure I forgot something, but all in all this hotel is wonderful, no complaints from me. Yes, there is wild tourists, and yes some are louder than others, but yes it also happens everywhere and no one place is worse than the other in terms of what the visitors do. Only happened once in the room I heard someone drunk walking and singing down the hallway around 5am but it's no biggie, more funny really. Could have been me one day or another...hahahaha. I would come back to this resort after the renovations, if I don't get lost elsewhere in this big big world, very happy with Riu and I do believe it is the best of all the Riu properties in Cancun, I am very happy with my booking choice. I would recommend this resort to anyone and everyone looking for some great service and a very enjoyable week. More>

Great Visit
ttonetom, Temperance, Michigan
Tue Jul 12 11:59:15 EDT 2016
As always, the best. Food, drinks, staff, all top notch.J Japanese restaurant was my particular favorite. Beach was pretty dead, water beautiful. Looking forward to our trip in October. Interested in the switchover to "Adults Only". More>



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and Apple Vacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.