Cancun

Riu Palace Las Americas


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All Inclusive    

Exceptional Values!
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availablity at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availablity and upon request), $35 USD spa credit in Ocean Harmony massage for two (50 min), once per stay. This discount does not apply with other promotions and discounts.


Just steps from the shops and nightlife in Cancun, Riu Palace Las Americas is the perfect place for an all-inclusive Cancun vacation. Step into a lobby that is beyond extravagant, with great columns rising to hand-painted domes in gold leaf and floral designs, a stained glass ceiling, Edwardian furniture in rich satin and extraordinary chandeliers.

All amenities are offered for the first-class traveler: a spa with a rooftop solarium and Jacuzzi, a lavish nightclub with live shows and entertainment, and high-end suites with luxurious furnishings. An infinity pool appears to flow into the turquoise sea framing a white sand beach. Activities include table tennis, volleyball, windsurfing, snorkeling, and more.

Hailed for excellent dining, there is a selection of five a la carte or grand buffet restaurants. Recently revamped menus now offer a wide range of cuisine and finer ingredients at the a la carte restaurants, as well as the incorporation of a vegetarian menu in all restaurants. Fine cuisine is served at Los Arcos Italian restaurant, Sakura Japanese restaurant, Tio Pepe Mexican restaurant, Krystal Fusion restaurant, and a Grill and steakhouse. Domestic and imported drinks are served 24-hours a day and the mini-bar and liquor dispenser in the rooms are restocked regularly.

Find more information about Riu Hotels & Resorts.

Learn more about Cancun.
HOTEL LOCATION
Beachfront property located in Cancun's exclusive Caracol Beach. The hotel is 6.2 mil es (10 kms) from town and 12.5 miles (20 kms) from Cancun International Airport (CUN).
Address:
CANCUN
QR

MX
Local Phone: 011-52-998-891-4
Fax: 52-984-87-30304
Website Address: www.riu.com
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby
Pools
Number of Pools: 3

Swim-up Bar
3 swimming pools with sun terraces, 1 with adjoining whirlpool and swim-up bar
Golf: NEARBY
Cancun Golf Club @ Pok Ta Pok- Cancun Hilton golf Course-
Holes: 18
Water Sports on Site
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Complimentary
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Complimentary
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Set along the turquoise water of the Caribbean sea this elegant resort is bound to become a favorite of even the most discerning traveler. 372 junior suites and suites located in the very heart of Cancun's exclusive hotel zo ne. One of RIU's finest resorts with an exceptional level of luxury and comfort. Beach: Check-in: 400 pm
Check-out: 11:00am
Total Rooms: 372
Year Opened: 2003 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
This is an adults only hotel. Minimum age requirement is 18 years old.
ROOM TYPES
JUNIOR SUITE ADULTS ONLY
Includes one king bed or two double beds, a full bathroom, a living area with a sofa bed, a liquor dispenser, and more. Balcony or terrace is not guaranteed. Adults only.
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE OCEAN VIEW
420 sq. ft., king or 2 doubles, balcony or terrace, ceiling fan, 21" satellite TV, phone, minibar, liquor dispenser, room safe, shower, hairdryer, split-level with living room area with sofa sofa-bed, iron/iron board, WiFi available in lobby
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE
420 sq. ft., 2 doubles beds, ceiling fan, 21" satellite TV, phone, minibar, liquor dispenser, room safe, shower, hairdryer, split-level with living room area with sofa sofa-bed, iron/iron board, WiFi available in lobby. Balcony or terrace not guarantee
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE W/JACUZZI OCEANVW ADULTS
Adults only suite includes one king bed, a separate living room with a sofa bed, a full bathroom, and a private balcony with ocean views and a Jacuzzi. Spacious suite also includes a minibar, a liquor dispenser, and more.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE OCEAN VIEW ADULTS ONLY
Adults only suite includes one king bed, a living room with a sofa bed, a full bathroom, and a private balcony with ocean views. This spacious suite also includes a minibar, a liquor dispenser, and more.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE OCEAN CONNECTING
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the Junior Suite Ocean View description.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE OCEAN VIEW DELUXE
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE CONNECTING ROOM
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the Junior Suite description.
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE DELUXE
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE WITH JACUZZI OCEANVIEW
King w/rollaway or sofabed, ocean view with balcony or terrace with jacuzzi, ceiling fan, 21"satellite TV, phone, minibar, liquor dispenser, room safe, living room area with sofa, bathtub, shower, hairdryer, iron/ironing board, WiFi in lobby.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE OCEAN VIEW
King w/rollaway or sofabed, oc view balcony, ceiling fan, 21" satellite TV, phone, minibar, liquor dispenser, room safe, bathtub, shower, hairdryer, living room area with sofa, iron/ironing board, WiFi available in lobby for free.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE OCEAN VIEW ADULTS
Adults only guestroom includes one king bed or two double beds, a full bathroom, a living room area with a sofa bed, and a private balcony or terrace with ocean views. Room also features a minibar, a liquor dispenser, and more.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite

OTHER INFO
Cribs available on request basis at no charge.
DINING
Riu Palace Las Americas features 1 meal plan options:
All Meals, Drinks & Tips
There are 12 Restaurants at Riu Palace Las Americas:
Capuchino - Coffee shop, patisserie & ice cream parlor
Can - Poolside bar
Art Deco - lobby bar
Los Arcos - Italian restaurant
Cun - Swim-up bar
Tio Pepe - Tapas theme restaurant for dinner
Lounge 24 - Bar with terrace, snacks available 24 hours a day
Krystal - Fusion restaurant
La Nuit - Lounge bar with terrace
Sakura - Japanese restaurant
La Terraza - Bar plaza
Black & White - Grill and steakhouse a la carte
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Sports and activities: Beach volleyball, table tennis, gym, catamaran, kayaking, sno rkeling equipment, 1 introductory scuba diving lesson in the pool
Nightly Activities & Entertainment:
Live music, shows or RIU evening program (daily); Complimentary access to Pacha disco theque at Riu Cancun open 6 nights a week, drinks included
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
2654 Recommend
2654 past Apple Vacationers would recommend Riu Palace Las Americas to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6634reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
My family vacation
Karishma D,
Thu Aug 17 14:13:47 EDT 2017
Our trip to Mexico was amazing. One of the best resorts I have been to. It has the best employees who are always smiling and provide excellent customer service. I highly recommend. We loved the entertainers Raul and Rosa who made sure we always had excellent entertainment in the pool. Also we loved the bar tenders and Miguel who works at the Black and White restaurant. Absolutely wonderful experience!

Beautiful Hotel
Kathleen B, London England
Thu Aug 17 09:52:19 EDT 2017
My husband and I have just returned from a 3 week holiday in the Riu Palace Las Americas in Cancun. This is an Adults only Hotel. On our arrival we were greeted with a welcome drink. Our booking in took no time at all and before we knew it we were in our room. It was a very comfortable and large room which overlooked the pool area and straight out to sea. We were on the 7th Floor. There was a fully stocked fridge which was refilled every day, there is also Optics with a variety of spirits. There are 5 speciality restaurants Krystal, Mexican, Italian, steakhouse, Japanese plus the main self service restaurant. The food in all these eating places is excellent we visited the specialities quite often and there is no waiting if you go around 7pm. You do not need to book these restaurants in advance. There are 3 pool areas one in front of reception entrance is the quiet pool there is a Jacqussi, also the main swim up bar which gets very busy and noisy as this is where the day entertainments team are. The Beach is very clean and there are plenty of sun beds and parasols to be had. We did not have any problems with sun beds as there were plenty to go round. There is a fully equipped gym with a steam room and a cold shower room. The entertainments team were very nice and the evening events were very good. We were very impressed with the groups who started off the evening entertainment from 8:00 until 9:30 the evening shows then started at 9:45 until 10:30. The staff work so hard to please everyone from the Management, Catering, Chamber Maids, down to groundsman and cleaners. The Mexican people are so friendly and helpful and cannot do enough to please. We flew on the Thomson Dreamliner which as usual was a very comfortable experience. Our overal comment on our holiday experience was very enjoyable and we would highly recommend the Riu Palace Las Americas.

Fourth Time - Still Amazing!
rob0206, Indianapolis, Indiana
Thu Aug 17 02:29:57 EDT 2017
We love this place! The service is consistently exceptional, the grounds and pools are beautiful, and love the location (even though we typically don't go anywhere except room to pool chaise, and back again). This is the second time we've went in August, and yes it's stinking hot. This time we had an issue with the AC in the room... apparently they knew of the issue (wouldn't cool), thought they fixed it, but didn't. We had to call maintenance a couple of times. With the location of our room (616), the whole one side was exposed to direct afternoon sunlight, making it much hotter even though we kept the blackout drapes closed. Loved the fact that we requested a wrap around balcony room again and got it. I love those rooms, you get such a panoramic view. Made an interesting discovery that the newest pool (the small round one off to the side) is actually a saltwater pool. And usually, there's nobody in it during the day! Had a very relaxing time over there on one of the days that we wanted to get away from the party pool and there were no lounges available at the middle pool. There's plenty of sun and shade, the bar service was great (as it is in all areas outside), and very low-key. One thing my husband and I noticed ... and obviously it's no fault of the hotel, they don't know who's making reservations... but there was a totally different crowd there this time. Much younger for sure, although I don't consider myself OLD. But what was glaringly noticeable to me was the increase in the place being trashed -- broken glass, half full drink glasses left in the MIDDLE of the hallway, someone always smoking in their room, gagging up the hallway (6th floor). And someone went down the hallway and spit on every decorative wood panel. Seriously?? More times than not I witnessed utter disregard for the requests of the hotel -- and blatant rudeness towards the staff. The staff there works really hard at keeping the place spotless, and some of these rude people just made the staff's job more difficult. I tried to pick up where I could (like the glasses and trash in the hallways). At dinner one night I was literally pushed out of the way when reaching for a lobster tail at the buffet -- and before I knew it, 3 guys had each piled 4 lobster tails on their plates, leaving the platter empty. And when the next platter came out, they did the very same thing again. I didn't let this ruin our vacation, but it just made me sad to see some people disrespect the property, it's employees, and other guests. I really do hope this was a one-off thing. But as stated earlier, this is no reflection on the property itself... because we love it there! I always rate the property very high, and would give some of the guests 3 thumbs down.

Excellent Week
Andrew B, Las Trojes
Wed Aug 16 09:52:45 EDT 2017
I stayed at this resort in mid July and had a wonderful experience. Our suite was located on the 7th floor complete with balcony jacuzzi. The room was very spacious and had a spectacular sea view. The food in this hotel was beyond expectation at every meal. The Black and White restaurant was my favorite. Parasailing and water sports were available right in front of our hotel and provided exciting entertainment. A short bus ride to Playa Tortuga allowed transportation to Isla Mujeres where we rented a golf cart for the day and had another great visit. I especially enjoyed the 'Adults Only' restriction to this hotel and I would recommend it very highly.

DO NOT STAY AT ANY RIU HOTELS IN CANCUN
ttoliver2010, Washington DC, District of Columbia
Tue Aug 15 10:39:42 EDT 2017
DO NOT STAY AT ANY RIU HOTELS IN CANCUN. This has been the worst hotel experience in my life and let me tell you why. We arrived at Hotel Riu Cancun on Wednesday August 9th. When you first walk into the lobby it smells like mildew. We were then greeted by Fernando who processed all of our paper work. He offered to give us a “free upgrade” to Riu Las Americas which was about a block down the street and promised us that we would get two junior suites with an ocean view. Because the Hotel Riu Cancun was overbooked it would be difficult to accommodate our party even though I made reservations in April of this year. We agreed to moving our stay to another hotel because of the “free upgrade”. He proceeds to charge my card and gets us a van to transport us to the new hotel. When we arrive there, we were then assisted by Yessica. She took out passports to scan for hotel information and then proceeds to get us checked in by applying wristbands. The ONLY thing Yessica explained to us about our stay was how to operate the safe and the paperwork we had to sign if something was to go missing. After her explaining this I asked Yessica to confirm the type of rooms we had and she said that we were not going to be in a junior suite but just a regular ocean view room. I politely explained to her that her colleague from the other hotel Fernando promised us if we left we would get two junior suites. She then says he is new and he did not explain correctly. Technically this was not an upgrade because I originally booked two ocean view room with my previous reservation. Upset about the miscommunication they did not honor what was promised to us. DO NOT STAY AT ANY RIU HOTELS IN CANCUN. Tired from out long flight we just went along with the rooms they gave us. We went to the room to only come to the smell of mildew again. The room was damp and it felt like the air conditioning did not work properly. I happen to check my account and see that only 176 US dollars was taken out of my account rather than the thousands of dollars that I originally was supposed to pay. I went to the guest services upset thinking it was a security deposit that I was unaware of but only to find out that Fernando charged me in pesos and not US dollars. We had to wait until Fernando came to the Las Americas resort and had to redo the payment which took away from my leisure time in the hotel. DO NOT STAY AT ANY RIU HOTELS IN CANCUN. Friday August 11th my friends and I went on an excursion and came back to the resort. While in the ocean in the resort my friend’s wristband broke off in the ocean. After getting ourselves dressed we came back to the reception to get it replaced and the guest service agent Rebecca says we have to pay $120 USD to get it replaced. Mind you, when we were first checked in on Wednesday August 9th, Yessica did not disclose this information if we were to lose the wristband. We politely explained this to Rebecca but she continued to interrupt and talk over us and accuse us of trying to give the wristband to someone else that does not belong in the hotel. She also had a very nasty attitude and was not friendly at all. She even said if we did not purchase the wristband my friend would have to leave the hotel. This did not make sense to me because if that was the case what was the purpose of scanning out passports and verifying who was staying in which room? The manager comes out from the back and my one of my friends asks is she the manager and she responds back with a nasty attitude “YES, I AM THE MANAGER” which was very unprofessional for a manager to do (The manager’s name was Carolina). We again explain the situation of what happened and the manager says again that we must pay the money because it is posted in the hotel the charges if certain items are missing. Mind you, the items that are listed in the front ARE IN SPANISH. We are not from Mexico so how is someone that does not speak Spanish supposed to be aware of these charges that are going to take place. The manager ended up giving us the wristband free of charge after understanding how unfair the situation was and we thanked the manager to hopefully not go through anymore problems with the resort. DO NOT STAY AT ANY RIU HOTELS IN CANCUN. On Saturday August 12th we receive a call from reception saying our transportation will be ready to pick us up at 9:30am the next day. On Sunday, after eating breakfast around 9:15 we come to the reception to complete check-out. The guest service agent Felix was in the process of checking us out and then he says we owe $150 USD for destroyed towels. Mind you, we had our room serviced days ago and NO ONE told us anything about this. A guest services representative named Erika claimed she called us the day before check-out, but that did not occur. Again, we only received a call saying that our transportation service would be there to pick us up at 9:30. Then Erika says “well there are a lot of incidents that take place she doesn’t remember if she gave us a call or not”. What type of customer service is that? So now we have an issue that we are trying to resolve within 10 minutes because our transportation service is about to leave us. They knew this would be the case so now we are forced to pay $150 dollars without speaking to a manager or anyone that has authority. They showed us the towels only one towel was damaged. Mind you they are white towels they did not even try to wash them. I have worked in the hotel industry as a guest service agent and that could have been washed or they could of at least attempted to before trying to make unauthorized charges on the account. This has been the WORST hotel experience in MY LIFE. I strongly encourage individuals if they are traveling to Cancun DO NOT STAY AT ANY RIU HOTELS IN CANCUN. They have the worst customer service. They are rude and not understanding. They made my stay a living hell. I had to constantly check my bank account because I was so concerned about them making unauthorized charges on my account. I will never come back here and I will make sure to tell everyone about the RIU brand name and how negligent and unprofessional their employees are. DO NOT STAY AT ANY RIU HOTELS IN CANCUN.



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