Cancun

Riu Palace Las Americas


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All Inclusive    

2018 Exceptional Values
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availablity at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availablity and upon request), $35 spa credit in Ocean Harmony massage for two (50 min) per adult. (This discount does not apply with other promotions and discounts).

2019 Exceptional Values
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availability at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availability and upon request), $35 spa credit on a selected couples massage for two (120 min). This discount applies per couple, per stay and does not apply with other promotions and discounts.

Just steps from the shops and nightlife in Cancun, the adults-only (18+) Riu Palace Las Americas is the perfect place for an all-inclusive Cancun vacation. Step into a lobby that is beyond extravagant, with great columns rising to hand-painted domes in gold leaf and floral designs, a stained glass ceiling, Edwardian furniture in rich satin and extraordinary chandeliers.

All amenities are offered for the first-class traveler: a spa with a rooftop solarium and Jacuzzi, a lavish nightclub with live shows and entertainment, and high-end suites with luxurious furnishings. An infinity pool appears to flow into the turquoise sea framing a white sand beach. Activities include table tennis, volleyball, windsurfing, snorkeling, and more.

Hailed for excellent dining, there is a selection of five a la carte or grand buffet restaurants. Recently revamped menus now offer a wide range of cuisine and finer ingredients at the a la carte restaurants, as well as the incorporation of a vegetarian menu in all restaurants. Fine cuisine is served at Los Arcos Italian restaurant, Sakura Japanese restaurant, Tio Pepe Mexican restaurant, Krystal Fusion restaurant, and a Grill and steakhouse. Domestic and imported drinks are served 24-hours a day and the mini-bar and liquor dispenser in the rooms are restocked regularly.

Find more information about Riu Hotels & Resorts.

Learn more about Cancun.
HOTEL LOCATION
Beachfront property located in Cancun's exclusive Caracol Beach. The hotel is 6.2 miles (10 kms) from town and 12.5 miles (20kms) from Cancun International Airport (CUN).
Address:
CANCUN
QR

MX
Local Phone: 011-52-998-891-4
Fax: 52-984-87-30304
Website Address: www.riu.com
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby
Pools
Number of Pools: 3

Swim-up Bar
3 swimming pools with sun terraces, 1 with adjoining whirlpool and swim-up bar
Golf: NEARBY
Cancun Golf Club @ Pok Ta Pok- Cancun Hilton golf Course-
Holes: 18
Water Sports on Site
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Complimentary
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Complimentary
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Set along the turquoise water of the Caribbean sea this elegant resort is bound to become a favorite of even the most discerning traveler. 372 junior suites and suites located in the very heart of Cancun's exclusive hotel zone. One of RIU's finest resorts with an exceptional level of luxury and comfort. Exchange privileges with Riu Palace Peninsula Riu Cancun, Riu Caribe. Beach: Check-in: 400 pm
Check-out: 11:00am
Total Rooms: 372
Year Opened: 2003 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
This is an adults only hotel. Minimum age requirement is 18 years old.
ROOM TYPES
SUITE W/JACUZZI OCEANVW ADULTS
Adults only suite includes one king bed, a separate living room with a sofa bed, a full bathroom, and a private balcony with ocean views and a Jacuzzi. Spacious suite also includes a minibar, a liquor dispenser, and more.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE OCEAN VIEW ADULTS ONLY
Adults only suite includes one king bed, a living room with a sofa bed, a full bathroom, and a private balcony with ocean views. This spacious suite also includes a minibar, a liquor dispenser, and more.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE OCEAN CONNECTING
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the Junior Suite Ocean View description.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE OCEAN VIEW DELUXE
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE CONNECTING ROOM
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the Junior Suite description.
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE DELUXE
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE WITH JACUZZI OCEANVIEW
King w/rollaway or sofabed, ocean view with balcony or terrace with jacuzzi, ceiling fan, 21"satellite TV, phone, minibar, liquor dispenser, room safe, living room area with sofa, bathtub, shower, hairdryer, iron/ironing board, WiFi in lobby.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE OCEAN VIEW
King w/rollaway or sofabed, oc view balcony, ceiling fan, 21" satellite TV, phone, minibar, liquor dispenser, room safe, bathtub, shower, hairdryer, living room area with sofa, iron/ironing board, WiFi available in lobby for free.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE OCEAN VIEW ADULTS
Adults only guestroom includes one king bed or two double beds, a full bathroom, a living room area with a sofa bed, and a private balcony or terrace with ocean views. Room also features a minibar, a liquor dispenser, and more.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE ADULTS ONLY
Includes one king bed or two double beds, a full bathroom, a living area with a sofa bed, a liquor dispenser, and more. Balcony or terrace is not guaranteed. Adults only.
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE OCEAN VIEW
420 sq. ft., king or 2 doubles, balcony or terrace, ceiling fan, 21" satellite TV, phone, minibar, liquor dispenser, room safe, shower, hairdryer, split-level with living room area with sofa sofa-bed, iron/iron board, WiFi available in lobby
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE
420 sq. ft., 2 doubles beds, ceiling fan, 21" satellite TV, phone, minibar, liquor dispenser, room safe, shower, hairdryer, split-level with living room area with sofa sofa-bed, iron/iron board, WiFi available in lobby. Balcony or terrace not guarantee
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite

OTHER INFO
Cribs available on request basis at no charge.
DINING
Riu Palace Las Americas features 1 meal plan options:
All Meals, Drinks & Tips
There are 12 Restaurants at Riu Palace Las Americas:
Tio Pepe - Tapas theme restaurant for dinner
Lounge 24 - Bar with terrace, snacks available 24 hours a day
Krystal - Fusion restaurant
La Nuit - Lounge bar with terrace
Sakura - Japanese restaurant
La Terraza - Bar plaza
Black & White - Grill and steakhouse a la carte
Capuchino - Coffee shop, patisserie & ice cream parlor
Can - Poolside bar
Art Deco - lobby bar
Los Arcos - Italian restaurant
Cun - Swim-up bar
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Sports and activities: Beach volleyball, table tennis, gym, catamaran, kayaking, snorkeling equipment, 1 introductory scuba diving lesson in the pool
Nightly Activities & Entertainment:
Live music, shows or RIU evening program (daily); Complimentary access to Pacha disco theque at Riu Cancun open 6 nights a week, drinks included
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
2654 Recommend
2654 past Apple Vacationers would recommend Riu Palace Las Americas to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 7594reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Crown Plaza Stay
HERNAN S.
Dec 07 2018
We have stayed at the crown plaza for both of our vactaions and the have always been professional and personal
Customer Rating: 

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RIU palace los America’s
LARRY D.
Nov 24 2018
The staff was excellent the food was good and the view perfect!
Customer Rating: 

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LISA L.
Nov 18 2018
I've been to Cancun over 10 times, and I've never returned to the same place. This was my second visit to Riu Palace Las Americas and I definitely plan to go back. The location is perfect for shopping and nightlife. The beach water was calm. The service was great and the hotel was very clean. There is a room open 24 hours for food and drinks which was great. There's a new cappuccino/pasty stand open most of the day. They have really tried to think of everything to cater to the tourists. I loved that there were no reservations for the restaurants. They hand out beepers so you can just come back when your table is ready. I've already told my husband that we're going there for our next trip to Mexico.
Customer Rating: 

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Riu Palace Las Americas
STEPHEN D.
Nov 16 2018
We stayed at the Riu Palace Las Americas Nov 5-12th. Everything was perfect!! Check in was quick, the rooms were ready and absolutely amazing. I definitely think it is worth the upgrade for an oceanview room. Absolutely stunning!! Overall the food was excellent. There was one restaurant that we did not particularly care for, but it could have just been our taste. The service from beginning to end was superb. If I could make a complaint..it would be that the rooms were humid. But I would expect that staying at the ocean. The sheets and clothes felt damp. I heard others talking about this, and there is a product you can buy that will help decrease this problem. We would highly recommend this hotel to anyone. Great location to the airport (about 20 minutes) and to downtown Cancun. The entertainment was wonderful as well.
Customer Rating: 

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Cancun
KYLE H.
Aug 15 2018
Really don’t have anything bad to say about the entire process/stay. Agency, booking, and hotel was perfect!
Customer Rating: 

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Great stay and a beautiful hotel
JASON M.
Jul 30 2018
We took a quick trip down for 3 days. Hotel was immaculate. Probably one of the nicest hotels we have been to. Restaurants were great. The champagne is not good! We love mamosas in the morning but could not drink them due to this fact. A petty issue at best. We found other things to take the place of them. We will be back!
Customer Rating: 

TEST
Nice resort, friendly staff, great pools, solid 4 star resort!
MARLIE L.
Jul 26 2018
My hubby and I stayed here for 3 nights... I recommend LONGER LOL. The resort was clean, the food was really good too! The buffet was really nice also. The staff is very friendly! Everyone smiles at you and are very personable. Tuna at the bar is so fun! This resort is good for singles and groups it seems like. My hubby and I went and it seemed like there were a lot of groups of single people ready to mingle LOL! We saw the entertainment one night, and it was pretty good. They had a beach party one night and that was fun! The pool entertainment is decent too. One pool is the party pool and one pool is more of the chill pool. You can usually find a chair around 10am - 11am, but after you won't. Seems like a lot of people sleep in a lot and start partying around 2pm again. The only things I didn't like were - the beds. Omg they were two twins pushed together and it was really uncomfortable. Also, our shower's water pressure sort of stopped the last day. We didn't ask to get it fixed because it still worked and we were leaving the next day. OH, one day the water just shut off all together. That was weird. Only for about an hour though. Overall, this is a 4 star resort. It is clean. Good food. Nice beach (one side of the beach has rocks in the water and the other side there are no rocks). I recommend!
Customer Rating: 

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CAROLANN K.
May 03 2018
Entertainment was beyond amazing. So much fun! Bartenders and waiters were so kind all the time, always smiling.
Customer Rating: 

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Loved RIU LAS AMERICAS
CAROLANN K.
May 02 2018
The resort and beach was beautiful. Staff was very friendly and accommodating. I would definitely recommend!
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Hotel Review
SHERRY S.
May 02 2018
The ocean view from our room was Excellent, how ever the room was very damp and made it uncomfortable for sleeping. We had to have staff reset our safe because it wasn't reset from previous guest. The housekeeper was very good but forgot to restock our water on two occasions, doesn't sound like a big deal but to us it was for we drink lots of water. Other then that the Hotel was Wonderful and I would recommend it. The ocean view from our room was Excellent, how ever the room was very damp and made it uncomfortable for sleeping. We had to have staff reset our safe because it wasn't reset from previous guest. The housekeeper was very good but forgot to restock our water on two occasions, doesn't sound like a big deal but to us it was for we drink lots of water. Other then that the Hotel was Wonderful and I would recommend it. The ocean view from our room was Excellent, how ever the room was very damp and made it uncomfortable for sleeping. We had to have staff reset our safe because it wasn't reset from previous guest. The housekeeper was very good but forgot to restock our water on two occasions, doesn't sound like a big deal but to us it was for we drink lots of water. Other then that the Hotel was Wonderful and I would recommend it.
Customer Rating: 

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One of the best resorts I've stayed at!
FRANCES L.
May 02 2018
My husband and I had the best vacation and from check in to check out I don't have one complaint. Fabulous staff and it was so so clean.
Customer Rating: 

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TripAdvisor Traveller Reviews
Spending one day is Luxury Hotel Riu Day Pass
dj_john_lucas,
Wed Dec 12 03:04:18 EST 2018
My friend was staying at this resort at the same time as I was visiting Cancun. I decided to spend the day with him and his friends at the Riu Palace Las Americas and I was amazed. Palace is the right word, the inside of the hotel looks just like that, a palace. I could have sat in the lobby for hours admiring the architecture, but I was there to hang with my friends. The staff working there from the doormen, receptionists, bartenders, grounds keepers and wait staff were not only friendly, but they all seemed easy going and pleasant. It made me feel comfortable, as if I was at a relatives house. I only had a chance to eat from their snack bar, but all the food was fully stocked, fresh and delicious. All in all, the day was marvelous and when I return to Cancun, I know where I'll be staying for sure.

Review
Rita K, Jitta
Tue Dec 11 19:31:30 EST 2018
Luxurious hotel, great service , all inclusive restauranrs beautiful beach and resort no need to get out. Very well recommended hotel no kids allowed all guests must be beyond 18 , you wont pay anything .

4 Star That could be 5 Star with some improvements
worldtraveller715, Kingston, New York
Tue Dec 11 18:49:54 EST 2018
Here is my ratings of each category of the RPLA. Adults only hotel. The hotel is about 20minutes from the airport. Check in : no welcome drink that I get at every other hotel that I have stayed at. I chalk it up to an oversight even though they were not busy at the time we arrived. Pablo checked us in, we were trying to get an upgraded room. He gave us a room with a ocean view balcony. We were excited until we saw the room. Very small and the balcony was tiny with an obstructed view. We talked to the bellhop who was very helpful and he suggested we go back down to the front desk and try to get a different room. Alan helped us this time at the front desk and he gave us a room that he said was the same size but had an ocean view on the same floor. As we took the ride up to our room the bellhop told us we were going to like this room a lot more. He was right the room was twice as big as our first room and had a great view of the ocean. We left the window open at night so we could hear the ocean waves crash on the beach. It was very windy so it was very cool and comfortable leaving the window open this time of the year at night. All the rooms have a rain shower which I love. Tv reception was crappy but hey, who goes to Mexico to watch tv. My initial thought of the hotel: it’s beautiful, the lobby is a sight to behold, they have a huge Christmas tree and other decorations in the lobby which was a nice holiday touch. As you walk out the back of the lobby there is the quiet pool with nice sculptures. Very classy looking. Restaurants: The Japanese restaurant is the best imho. Loved the sushi and the shrimp tempura. I had the mahi mahi two times. Both times it was over cooked. The black and white was my second favorite restaurant. The lobster tails were scrumptious. Be sure to tell them not to over cook the lobster tails and the steak. I think this is the biggest problem with the food here, they over cook it. I also had the salmon here, it was a little dry, once again over cooked. The Mexican restaurant: I loved the he shrimp entree here. The chicken fajitas were also very good here. The Krystal restaurant: was very good. I think I had the grouper here. It was good. Italian: was terrible imho. I liked the salad bar and that was it. The food was over cooked and didn’t like the food. The buffet: Breakfast: lots of varied choices to choose from. I did the omelet station everyday and a fruit plate. Lots of fruit to choose from. Lunch: was good. We just had a big salad and found something that we liked everyday. Once again lots and f choices of food to eat Dinner: never ate dinner here so I can’t comment on it, but it did look like they had a different theme each night. Desert bar: coffee and deserts are better here then at the buffet. Activity team: Gabriel was my favorite. He was very friendly And engaging. He always had a smile on his face and was funny. And for you ladies, Gabriel is very handsome man. The rest of the team was good. I just wish that there were more activities to do here at the hotel, but You can’t make people play a game if they don’t want to. Shows: the shows are hit or miss. There are some very good shows here and some bad shows. The Mayan show is terrible. They had a show with some professional dancers which was really good. I think it was called the rock show. Liquor: Top shelf liquor is served here. We are talking Don Julio tequila. Dos Equis beer. Other top shelf liquor as well. You have to ask for a specific brand or you will get the cheap stuff. Beach: is very nice. Not a large beach but it is sufficient. Staff: very nice and friendly. Hit or miss on calling front desk for items. Extra pillow came right away. Replacing the safe battery took 45 minutes of waiting for a 2 minute job. One perk of staying at a RIU Palace hotel is that you can visit the other RIU. Hotels. We went next door to the RIU Cancun hotel to watch football at the sports bar and to watch a show one night. Their sports bar was better then at the Las America’s but they didn’t have top shelf liquor there. The show was very good that night as well. But the Las America’s is a much nicer looking hotel and it is Adults Only. The RIU Cancun is for families and had lots of young kids. I only do Adults Only now. There is a bus stop close by and it’s only $1 or 20 pesos to red the bus. The ferry over to Isla Mujeres is walking distance from the hotel and it is $19 pp R/T. I highly recommend going over to Isla Mujeres. Souvenirs are cheaper over there and they have a beautiful beach. Solid hotel, just needs to fix a few little things. Over cooking the food was my biggest complaint . More activities would be my second biggest beef. But for what we paid for 7 days ($2,371 out of NY ), it was well worth the money. Go with confidence. I kept telling the waiters taking our order to please tell the cooks to not over cook the fish and steak entrees. Feel free to ask me any questions.

Perfect 2 weeks everything anyone could ask for. Food drink weather & most of all staff who catered to every whim
Linda1948_12, Burnaby, Canada
Tue Dec 11 16:04:21 EST 2018
Very compact compared to other Rius All restaurants very good with no requirements for reservations This was our 2nd time & will be back soon.Beach staff are great & will set up umbrellas anywhere on beach, plenty of loungers any time of day

Fraudulent Advertising through Riu Vacations Booking
Bethie_Boo_1, Memphis, Tennessee
Tue Dec 11 16:02:45 EST 2018
Some friends and I booked a trip to RPLA using the Riu Vacations Website. One would presume that this would be the safest way to book. Booking through their website, there is a statement that says it is fully cancellable by Midnight on the day of booking. I booked a Vacation PACKAGE - flight and hotel at approximately 5 pm. Once booking was complete and I received the itinerary I realized that we were booked in Basic Economy which means that you don't get a seat until you check in at the Airport, you pay baggage fees, and your Airline status means nothing. I called back to see if I could have the flight changed to Main Cabin. After a lengthy discussion and basically "no", I then questioned the cancellable by midnight with no penalty policy. It was confirmed that I could cancel the package - I was actually told it was within 24 hours, but the website states midnight. I then discussed with my friends and we decided to cancel the package and then keep looking to see what else we could find. i checked with Delta Vacations to book RPLA but would have to wait until Monday to find out if the room types were available (this was on a Sat that I was booking). Within 2 hours I called back and spoke to a second person. I also spoke at length with them about cancelling the package, confirming there were no penalty fees, etc... So, I cancelled. I promptly received confirmation that "your trip has been cancelled". Thinking no more of it, I continued over the weekend to look at packages and booked one on Monday. Long story short, the trip was charged to my friends credit card, with no refund as promised. I called to speak to them regarding the issue. I had to explain this multiple times and was put on hold for long periods of time multiple times. They then told me they were crediting the flight portion of the booking but had to send a message to another area for the hotel credit. As it turns out, it appears that the Agent that I spoke to only cancelled the Flight (even though I had not received the refund until I called), but had not actually cancelled the Hotel portion (RPLA). After over a week of email discussion RPLA refused to refund the UNUSED hotel booking. This was their Agent's mistake, I booked another Vacation Package through Delta Vacations (flight and hotel) - really, would I do that if I knew they had not cancelled the complete package and did not stand by their guarantee of cancellation by midnight (I cancelled at 7 pm). I am now forced to dispute this with my credit card in order to get the refund. BUYER BEWARE, RIU VACATIONS is NOT honest and does NOT stand by their policies, despite the Agent incorrectly processing the cancellation. I did not find out any of this until after I had returned from my trip and both Vacation Packages were charged to my friends credit card. Please note, this is not my first trip to RPLA. RPLA was my first Cancun AI vacation package, to which I returned several times each year, and which made me fall in love with Cancun and RPLA. I feel completely betrayed and will not be able to trust Riu Vacations or RPLA for future trips.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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