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Riu Palace Las Americas


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All Inclusive    

Please note that the resort will be closed for renovations from August 22, 2016 - October 21, 2016. As of October 22, 2016, RIU Palace Las Americas will be an Adults only hotel.

Just steps from the shops and nightlife in Cancun, Riu Palace Las Americas is the perfect place for an all-inclusive Cancun vacation. Step into a lobby that is beyond extravagant, with great columns rising to hand-painted domes in gold leaf and floral designs, a stained glass ceiling, Edwardian furniture in rich satin and extraordinary chandeliers.

All amenities are offered for the first-class traveler: a spa with a rooftop solarium and Jacuzzi, a lavish nightclub with live shows and entertainment, and high-end suites with luxurious furnishings. An infinity pool appears to flow into the turquoise sea framing a white sand beach. Activities include table tennis, volleyball, windsurfing, snorkeling, and more.

Hailed for excellent dining, there is a selection of five a la carte or grand buffet restaurants. Recently revamped menus now offer a wide range of cuisine and finer ingredients at the a la carte restaurants, as well as the incorporation of a vegetarian menu in all restaurants. Fine cuisine is served at Los Arcos Italian restaurant, Sakura Japanese restaurant, Tio Pepe Mexican restaurant, Krystal Fusion restaurant, and a Grill and steakhouse. Domestic and imported drinks are served 24-hours a day and the mini-bar and liquor dispenser in the rooms are restocked regularly.

Find more information about Riu Hotels & Resorts.

Learn more about Cancun.
HOTEL LOCATION
Beachfront property located in Cancun's exclusive Caracol Beach. Steps away from shops and night life.
Address:
CANCUN
QR

MX
Local Phone: 011-52-998-89...
Fax: 52-984-87-30304
E-mail Address: /sapmnt/P01/transfer/MM/out
Website Address: www.riu.com
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby
Pools
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
Two pools with jacuzzi and children's pool.
Golf: NEARBY
Cancun Golf Club @ Pok Ta Pok- Cancun Hilton golf Course-
Holes: 18
Water Sports on Site
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Complimentary
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Set along the turquoise water of the Caribbean sea this elegant resort is bound to become a favoriteof even the most discerning traveler. 380 Guestrooms including 24 suites,8 Jacuzzi Suites and 4 handicapped rooms. Guests at the Riu Palace Las Americas have access to the Disco at the Riu Cancun which includes entrance and drinks. Guestsalso have use of the lighted tennis court at Riu Cancun Beach: Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 380
Year Opened: 2003 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Men are required to wear longs pants at the a-la-carte restaurants. Dinner dining is not included in the exchange privileges. No spring breakers; during Mar-Apr each room must have one guest at least 21 years old to check in (May-Feb 18).
ROOM TYPES
JUNIOR SUITE OCEAN VIEW
420 sq. ft., king or 2 doubles, balcony or terrace, ceiling fan, 21" satellite TV, phone, minibar, liquor dispenser, room safe, shower, hairdryer, split-level with living room area with sofa sofa-bed, iron/iron board, WiFi available in lobby
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE
420 sq. ft., 2 doubles beds, ceiling fan, 21" satellite TV, phone, minibar, liquor dispenser, room safe, shower, hairdryer, split-level with living room area with sofa sofa-bed, iron/iron board, WiFi available in lobby. Balcony or terrace not guarantee
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE W/JACUZZI OCEANVW ADULTS
Adults only suite includes one king bed, a separate living room with a sofa bed, a full bathroom, and a private balcony with ocean views and a Jacuzzi. Spacious suite also includes a minibar, a liquor dispenser, and more.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE OCEAN VIEW ADULTS ONLY
Adults only suite includes one king bed, a living room with a sofa bed, a full bathroom, and a private balcony with ocean views. This spacious suite also includes a minibar, a liquor dispenser, and more.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE OCEAN VIEW DELUXE
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE DELUXE
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE WITH JACUZZI OCEANVIEW
King w/rollaway or sofabed, ocean view with balcony or terrace with jacuzzi, ceiling fan, 21"satellite TV, phone, minibar, liquor dispenser, room safe, living room area with sofa, bathtub, shower, hairdryer, iron/ironing board, WiFi in lobby.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE OCEAN VIEW
King w/rollaway or sofabed, oc view balcony, ceiling fan, 21" satellite TV, phone, minibar, liquor dispenser, room safe, bathtub, shower, hairdryer, living room area with sofa, iron/ironing board, WiFi available in lobby for free.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE OCEAN VIEW ADULTS
Adults only guestroom includes one king bed or two double beds, a full bathroom, a living room area with a sofa bed, and a private balcony or terrace with ocean views. Room also features a minibar, a liquor dispenser, and more.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE ADULTS ONLY
Includes one king bed or two double beds, a full bathroom, a living area with a sofa bed, a liquor dispenser, and more. Balcony or terrace is not guaranteed. Adults only.
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite

OTHER INFO
Cribs available on request basis at no charge.
DINING
Riu Palace Las Americas features 1 meal plan options:
All Meals, Drinks & Tips
There are 7 Restaurants at Riu Palace Las Americas:
Los Arcos - Italian theme restaurant for lunch and dinner converts to the Brazillian Rodizio. Reservations required for dinner. Dress Code: Casual Formal
Pool Snack Bar - Serves lunch and snacks.
Don Roberto - Main Restaurant with terrace area offering buffet style dining and show cooking stations. Theme dinners twice a week
El Romero - Sanck bar during the day and at night converts into the Grill Steakhouse. Reservations required for dinner. Dress Code: Casual Formal
Sakura - Japanese themed restaurant open for dinner. Reservations required. Dress Code: Casual Formal
Sir Arthur - Gourmet restaurant open for dinner. Reservations required. Dress Code: Casual Formal
Tio Pepe Tapas - Spanish style menu open for dinner. Reservations are required. Dress Code: Casual Formal
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daily Activities 6 days a week, Volleyball, Aerobics, Ping Pong,
Nightly Activities & Entertainment:
Live Music, Riu Theme Shows, Disco at Riu Cancun (entrance & drinks included) open 6 days a week
CHILDREN'S PROGRAMS

Children's Facilities
PlayGround

Babysitting service available upon request (not included with All-Inclusive)

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
2493 Recommend
2493 past Apple Vacationers would recommend Riu Palace Las Americas to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5560 reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
2nd time around 😉
hottie511, Baltimore, MD
Sun May 01 19:47:18 EDT 2016
Had such a great time last April with my family, we decided to come back for a 10-day stay with our friends-16 in all! Las Americas is the best RIU Palace. The level of customer service is unmatched. I apologize in advance for the long review but there are some things that need to be said. There's so many negative reviews on here. If you want 5-star (the real one), head over to one of the top 5 hotels in Cancun. Transport-For $12 USD per person, Hotelbeds will shuttle you and your luggage to/from airport, which is a 20-30 minute drive. Unfortunately, the only bad part of our trip was the guy, Ivan working the Hotelbeds table. Hotelbeds is a vendor that contracts with RIU. RIU has no say in how they do business. The day before you depart to go home, you need to check in at this Hotelbeds desk to confirm your shuttle and pick-up time. My advice is, be early in the lobby and let the RIU doorman know you are waiting for your shuttle. Hotelbeds treated my party in the most disrespectful manner...for the sake of time, only one example, my friend arrived & departed separate from the group. Hotelbeds shuttled the 11 of us to the hotel & promised to bring him a few minutes later. They refused to wait 15 minutes for him to clear customs. He arrived 3 hours later to our hotel after paying $25 for a private cab. Needless to say, Hotelbeds never showed up. We had a great trip and then when it was time to leave, they said they ran out of shuttles and that he missed his assigned 9:30am shuttle. So, once again, after waiting 2 hours, he had to pay $35 this time, for a private cab. I complained to the Hotelbeds staff member, Ivan and he was super rude & disrespectful. I reported them to RIU front desk and they apologized profusely, stating that they were attempting to break ties with the company. This is the ONLY negative part of our trip & RIU has nothing to do with it. Food-Quality, refreshing food. Seasoned and full of variety. Stick with the buffets. The restaurants that you sign up for are not all that good. Lots of reviews on here complain that the food repeats after 5-7 days. Well I didn't mind eating the same food because it was awesome. I'm pretty sure 5-7 days is the average stay so they are catering to the numbers and they are not wasteful with their money. In fact, that's another reason I respect RIU. They waste nothing. They also increased the number of poolside barbecues-4 in 10 days. Can't forget free, 24-hour room service. Limited menu but tastes great every time. Tip anyone who serves you (at least $1 USD). Shopping-Super Chedraui (Like an upscale Walmart) has everything you need and is a 10 minute walk. Great prices on souvenirs & liquor to take home. Also has anything you may have forgotten to bring for okay prices. Could be cheaper but for being in the hotel zone, it's good. There's also Plaza La Fiesta across from Super Chedraui that has even more souvenirs. Quality items that are pricey. If you must buy from smaller stores, stick to Oxxo. Similar to Royal Farms, Wawa, 7-Eleven type gas station/convenience store chain located throughout MX. But anything outside of snacks is pricey. There are 2 pretty decent malls: Plaza Las Americas is older but partially renovated with the only movie theater you need to go to, Cinepolis. Go VIP for $9 USD to get to watch English movie with Spanish subtitles in leather recliner seating with a personal server serving full menu (costs extra but cheap). Basic stores, nothing special but great for walking around after eating buffet for days. The better mall minus the theater is La Isla Mall. Luxury mall. All the wonderful stores: Louis Vuitton, Michael Kors, etc. Outdoor mall with shaded covering in most areas. Fun but pricey. Only buy what you really came for. Don't souvenir shop here unless you are ready to spend money. Walmart is about 20-30 minute bus ride away and not worth the travel there. Very crowded. Hotel amenities: Staying at a RIU Palace affords you the ability to go to all other nearby RIU hotels (Palace or not). Get your money's' worth by going to at least 1 for a day of eating breakfast & lunch, drinking & swimming (pool/beach) for no extra charge. RIU Palace Peninsula is shiny & new with new features like RIU Art ($15 & up per painting) but the customer service is nowhere near the caliber of Las Americas. RIU Cancun has lower caliber of foo but pools that are nice and deep (great for tall ppl!) We did not go to RIU Caribe. Back to our awesome hotel, Las Americas. The RIU Entertainment team is 5-star. They sit down and get to know just about everyone who wants to, on a 1st name basis. Rosè, Juan, Vergil, Ernesto & all the others deserve a raise! They work morning-morning to keep everyone happy. That's right, morning to morning. By 10am, they are doing water aerobics, break for lunch & continue all night. They even provide transport & escort you to the club of the night for a great price. They stay all night, 2 or 3am with you and make sure you are having fun at all times. VIP entrance with bottle service and booth with seating included in most. Rosè had daily RIU kid activities that our 4-year-old loved. My advice: Only do Coco Bongo if you have money to burn. It's pricey. My friend bought a Michael Kors purse for the same price of a "VIP" ticket in----$150. If that's your thing, have at it. Otherwise, stick to the others. Tell the entertainment team your preferred genre of music and they will tell you when/where to go. Rooms: Since we were staying 10 days, we stuck to an oceanfront king room. Our room was better last time but this was very nice. Clean & comfy. Safe in double closet, double sink bath with rain & handheld shower (no tub), mini bar w/4 types of alcohol, mini fridge w/sodas, beer & water restocked daily, king bed, couch & everything else you need. I don't understand how you can complain. They clean your room daily, sometimes twice with turn-down service most nights. Please tip your housekeeper daily (at least $2-5 USD is sufficient). They work so hard. If they are late cleaning your room, it's because they are flipping rooms for new checkins. Give them a break! They are not short-staffed, just caring with attention to detail. My advice: get extras of whatever you need, like towels or shampoo on Thursday because they are extra busy Friday & Saturday. They may be late but will get it done. Future: So yes, hotel is closing for supposed renovations that start in August 2016. Should reopen by October 2016 as adult only. But I've heard that RIU Cancun was supposed to be adult only after renovation but customers complained until they opened a RIU kids there. I have a feeling that the same thing will happen here. There were 5 times as many kids at Las Americas than a year ago. It's a great place for families. Time shall show. Thanks for reading. More>

Great place to stay!!
jml1042016, Cincinnati, Ohio
Sun May 01 10:25:13 EDT 2016
The hotel was clean, view beautiful, food was wonderful and service was top notch! Loved our week stay! The beach was stunning! Well worth the trip! This was our first time in Cancun and we were very happy with the short trip from airport to hotel. We booked thru Apple vacations which was the way to go! Hotel was perfect! More>

Great hotel fantastic staff
Theextraspecialone, Redcarstaymonth=6
Sun May 01 08:56:44 EDT 2016
The hotel, although not in a great location for a lot of excursions it was made up in an Art Deco style hotel with a fantastic lobby with a ceiling of stained glass and hanging chandeliers. The staff couldn't do enough for you and the hotel was meticulously cleaned by hoards of staff throughout the day. The bedrooms more than adequate with 2 double beds, plenty of hanging space and draws, cable TV set and a lounge area with double setee. The bath room had double sinks with all the toiletries and with a walk in shower with a hand held and overhead drench shower. A fridge with a bar with beers and shorts which was replenished on a daily basis. There were several restaurants in the complex Japanese, steak house, Mexican, Krystal (a la carte), general that had theme nights (don't miss the Mexican night, fantastic selection of Mayan and Mexican food and a Mariachi band) lastly an Italian which as of today the only restaurant that didn't come up to scratch. Poor food with same selection day in day out. Every other one fantastic food, selection and service. The hotel had 2 pools. 1 for everyone and the other a bit more rowdy but if yow are sports orientated that's where to be. Any issues with repairs etc. the handyman was there immediately. The town centre was 10 mins walk with clubs, restaurants and the famous Coco Bongo (don't miss if you like Cirque du Solail, tribute acts and lots of variety. Please go platinum, special seats and great views. You will know what I mean if you go). Excursions are plentiful and cover all tastes. Although expensive, I would stick with your tour operator. More>

First time at an All-inclusive
MichelleR22, Vista
Sat Apr 30 08:20:06 EDT 2016
Just visited the RIU Palace and overall was a great experience. The location was perfect- close to everything (within 5-10 min walking or a short bus ride away) but not too close that it was loud or crazy. One of the best beaches of all the hotels in the area, amazing pools, great entertainment staff, excellent service. The room was very spacious and cleaning staff came in 3 times a day to freshen it up and replace towels, etc. The hotel is big but not so big that it takes 20 min to get back to your room. My husband and I traveled with our two kids and a group of other family members. It was the perfect location for this type of vacation. We lounged by the beach and pool almost every day and really only left the resort for a day trip to Isla Mujeres and a couple times to check out the flea markets and malls. The only downside is that by the second or third day I was pretty burnt out on the food as it is kind of repetitive in the buffet. However, that is probably because I am a picky eater and only liked a few things so I kept eating them over and over. Normally when my husband and I travel to Mexico, we explore and go off resort for almost every meal. I found that we didn't do that at all this trip because we had paid for the all-inclusive so it made more sense to eat and drink at the resort. So, we kind of missed out on the whole Mexico experience. But, I think that the resort is amazing and if you are the kind of traveler that wants to spend majority of the time at the resort, then this is definitely a great place to do that! Also, by staying at RIU Palace you have access to all the RIU resorts in Cancun, so if you start getting bored there are several other hotels you can go spend the day at. More>

One of the best vacations ever! Can't wait to go back.......
lnobrien, Northborough, Massachusetts
Sat Apr 30 07:14:59 EDT 2016
I just returned from 6 nights at the Riu Palace and had to write a rave review! People who have complained about this place are CRAZY! The hotel is beautiful, spacious, spotlessly clean, and located on a fantastic stretch of beach. The ocean is gorgeous, the pools clean and inviting and there are plenty of chairs. We were celebrating a 50th birthday with friends and couldn't have asked for a better experience. The food was terrific- especially the buffet. It was different enough each day that we never got tired of it. Have the guacamole at every meal! Krystal was great and the special lunch cook-outs by the pool were delicious. What really made it outstanding, though, are the people who work there. Every single person made us feel welcome and cared for. They were unfailingly friendly, helpful, smiley, attractive and fun. Special shout outs to Ismael, Enrique (pina colada w/a floater por favor!), Miguel, Felix, Ernesto, & William. They made the vacation for us!!!!! As for the musty smell so many people complained about in other reviews: there is a certain odor to the place, but it did not bother us at all. In fact, I smile every time I catch a whiff from my things I brought, as it reminds me of this special place. We love Mexico and love the Riu Palace! More>



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