Cancun

Riu Palace Las Americas


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All Inclusive    

2019 Exceptional Values
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availability at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availability and upon request), $35 spa credit on a selected couples massage for two (120 min). This discount applies per couple, per stay and does not apply with other promotions and discounts.

Just steps from the shops and nightlife in Cancun, the adults-only (18+) Riu Palace Las Americas is the perfect place for an all-inclusive Cancun vacation. Step into a lobby that is beyond extravagant, with great columns rising to hand-painted domes in gold leaf and floral designs, a stained glass ceiling, Edwardian furniture in rich satin and extraordinary chandeliers.

All amenities are offered for the first-class traveler: a spa with a rooftop solarium and Jacuzzi, a lavish nightclub with live shows and entertainment, and high-end suites with luxurious furnishings. An infinity pool appears to flow into the turquoise sea framing a white sand beach. Activities include table tennis, volleyball, windsurfing, snorkeling, and more.

Hailed for excellent dining, there is a selection of five a la carte or grand buffet restaurants. Recently revamped menus now offer a wide range of cuisine and finer ingredients at the a la carte restaurants, as well as the incorporation of a vegetarian menu in all restaurants. Fine cuisine is served at Los Arcos Italian restaurant, Sakura Japanese restaurant, Tio Pepe Mexican restaurant, Krystal Fusion restaurant, and a Grill and steakhouse. Domestic and imported drinks are served 24-hours a day and the mini-bar and liquor dispenser in the rooms are restocked regularly.

Find more information about Riu Hotels & Resorts.

Learn more about Cancun.
HOTEL LOCATION
Beachfront property located in Cancun's exclusive Caracol Beach. The hotel is 6.2 miles (10 kms) from town and 12.5 miles (20kms) from Cancun International Airport (CUN).
Address:
CANCUN
QR

MX
Local Phone: 011-52-998-891-4
Fax: 52-984-87-30304
Website Address: www.riu.com
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby
Pools
Number of Pools: 3

Swim-up Bar
3 swimming pools with sun terraces, 1 with adjoining whirlpool and swim-up bar
Golf: NEARBY
Cancun Golf Club @ Pok Ta Pok- Cancun Hilton golf Course-
Holes: 18
Water Sports on Site
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Complimentary
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Complimentary
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Set along the turquoise water of the Caribbean sea this elegant resort is bound to become a favorite of even the most discerning traveler. 372 junior suites and suites located in the very heart of Cancun's exclusive hotel zone. One of RIU's finest resorts with an exceptional level of luxury and comfort. Exchange privileges with Riu Palace Peninsula Riu Cancun, Riu Caribe. Beach: Check-in: 400 pm
Check-out: 11:00am
Total Rooms: 372
Year Opened: 2003 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
This is an adults only hotel. Minimum age requirement is 18 years old.
ROOM TYPES
JUNIOR SUITE OCEAN VIEW
420 sq. ft., king or 2 doubles, balcony or terrace, ceiling fan, 21" satellite TV, phone, minibar, liquor dispenser, room safe, shower, hairdryer, split-level with living room area with sofa sofa-bed, iron/iron board, WiFi available in lobby
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE
420 sq. ft., 2 doubles beds, ceiling fan, 21" satellite TV, phone, minibar, liquor dispenser, room safe, shower, hairdryer, split-level with living room area with sofa sofa-bed, iron/iron board, WiFi available in lobby. Balcony or terrace not guarantee
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE W/JACUZZI OCEANVW ADULTS
Adults only suite includes one king bed, a separate living room with a sofa bed, a full bathroom, and a private balcony with ocean views and a Jacuzzi. Spacious suite also includes a minibar, a liquor dispenser, and more.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE OCEAN VIEW ADULTS ONLY
Adults only suite includes one king bed, a living room with a sofa bed, a full bathroom, and a private balcony with ocean views. This spacious suite also includes a minibar, a liquor dispenser, and more.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE OCEAN CONNECTING
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the Junior Suite Ocean View description.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE OCEAN VIEW DELUXE
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE CONNECTING ROOM
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the Junior Suite description.
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE DELUXE
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE WITH JACUZZI OCEANVIEW
King w/rollaway or sofabed, ocean view with balcony or terrace with jacuzzi, ceiling fan, 21"satellite TV, phone, minibar, liquor dispenser, room safe, living room area with sofa, bathtub, shower, hairdryer, iron/ironing board, WiFi in lobby.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE OCEAN VIEW
King w/rollaway or sofabed, oc view balcony, ceiling fan, 21" satellite TV, phone, minibar, liquor dispenser, room safe, bathtub, shower, hairdryer, living room area with sofa, iron/ironing board, WiFi available in lobby for free.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE OCEAN VIEW ADULTS
Adults only guestroom includes one king bed or two double beds, a full bathroom, a living room area with a sofa bed, and a private balcony or terrace with ocean views. Room also features a minibar, a liquor dispenser, and more.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE ADULTS ONLY
Includes one king bed or two double beds, a full bathroom, a living area with a sofa bed, a liquor dispenser, and more. Balcony or terrace is not guaranteed. Adults only.
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite

OTHER INFO
Cribs available on request basis at no charge.
DINING
Riu Palace Las Americas features 1 meal plan options:
All Meals, Drinks & Tips
There are 12 Restaurants at Riu Palace Las Americas:
Los Arcos - Italian restaurant
Cun - Swim-up bar
Tio Pepe - Tapas theme restaurant for dinner
Lounge 24 - Bar with terrace, snacks available 24 hours a day
Krystal - Fusion restaurant
La Nuit - Lounge bar with terrace
Sakura - Japanese restaurant
La Terraza - Bar plaza
Black & White - Grill and steakhouse a la carte
Capuchino - Coffee shop, patisserie & ice cream parlor
Can - Poolside bar
Art Deco - lobby bar
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Sports and activities: Beach volleyball, table tennis, gym, catamaran, kayaking, snorkeling equipment, 1 introductory scuba diving lesson in the pool
Nightly Activities & Entertainment:
Live music, shows or RIU evening program (daily); Complimentary access to Pacha disco theque at Riu Cancun open 6 nights a week, drinks included
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
2654 Recommend
2654 past Apple Vacationers would recommend Riu Palace Las Americas to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 1993reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Four Day Getaway
BARBARA D.
Apr 11 2019
Minus a check in that was long and chaotic ( room wasn’t ready and we had to wait with our luggage for over an hour after traveling all day ) the hotel itself was beautiful and the workers were so nice! The food was a solid 8 out of 10 and the beach was amazing!
Customer Rating: 

Riu Palace Las Americas the Best Resort in Cancun !
DAVID H.
Apr 05 2019
The service makes Riu Palace number 1 !
Customer Rating: 

Sllee1
JEFFREY L.
Apr 01 2019
This was an excellent all inclusive experience! We were pleased by the cleanliness, service, and beauty of this resort and will return in the future!
Customer Rating: 

Riu Las Americas Palace
PAMELA H.
Mar 20 2019
We were blown away by the beauty of our resort and the amazing staff! They were all so kind and pleasant and were the hardest working staff I have ever seen. They go above and beyond to make your vacation extraordinary. Any expectations we had were far surpassed!
Customer Rating: 

PATRICIA A.
Mar 11 2019
We were very, very impressed with RIU Palace las Americas in Cancun!! Everything was just perfect. Such a beautiful, magical place. Hope to go again in the future. Stacy withTravel by Foote did an outstanding job for us! (We absolutely loved the travel mugs she provided--bonus!)
Customer Rating: 

Great place to vacation!
PAUL H.
Mar 05 2019
Beautiful beach and pools. Plenty of choices to suit anybody. Drinks were good! Everything was super clean. Food was good except I don’t prefer some of the buffets. Great value overall.
Customer Rating: 

The Hotel
Rachel H.
Feb 11 2019
Hotel was amazing! Good people, good fresh selection of food, and very friendly staff. I even had my usual waiters & waitress. LOVED IT!! Lots of Tequila : )
Customer Rating: 

Riu palace
DAVID C.
Feb 06 2019
Absolutely great resort restaurants bars all the staff where terrific
Customer Rating: 

My favorite place to stay
TERRI B.
Jan 28 2019
The best resort I have been to in Mexico, the food, service, comfort were outstanding
Customer Rating: 

Awesome experience
JOLANDA J.
Jan 08 2019
From the initial booking, hotel, cost, food and atmosphere exceeded my expectations. I have already made plans to bring in the new year again at this location.
Customer Rating: 

Great Vacation
REBECCA C.
Dec 31 2018
We spent 7 nights here and loved it! We especially loved a few members of staff: Alan at reception, Miguel at the Japanese restaurant, William (server on the beach who was the absolute nicest person), and Ozzy with entertainment
Customer Rating: 

TripAdvisor Traveller Reviews
Didn’t get the room type we booked
Sophie H, Effingham, Illinois
Thu Apr 11 16:28:32 EDT 2019
We booked guaranteed connecting rooms for my bachelorette trip last fall. We were allowed into 2 of the 4 rooms we booked when we checked in. We paid extra for connecting rooms, which we reserved over 6 months ago. Despite the fact that our reservations specifically said that we reserved connecting rooms AND Rebecca said to come back in the afternoon to check into the guaranteed connecting rooms which still needed to be cleaned, when we went to check in to the remaining rooms, Rebecca told us that the connecting room was occupied. RIU palace said that this was funjet and apple vacations’ fault, when clearly RIU booked the other room in error between the time we checked in for the two initial rooms and the time we came back. After discussing the situation at length, RIU Palace Las Americas did absolutely nothing to rectify the situation when it clearly was their fault. Instead, the front desk chose to blame funjet and apple for their error. We are extremely disappointed considering the fact that we BOOKED guaranteed connecting rooms. We should have stayed at a secrets now or dreams resorts where we have never had an issue with getting the room types we booked.

Exceptional
lasmoke, Ada, Michigan
Wed Apr 10 17:16:55 EDT 2019
Have traveled to many all inclusive resorts. This Riu resort stands above all others resorts by far. Checked into our room hours early, super clean, food fantastic both buffet and Ala carte. Service was incredible from front desk to bars to food. I have never seen beach or pool service for drinks that even came close. The waitstaff.. literally RAN to provide drinks. In the restaurants the waiters were super attentive. Loved the fact that they were so fast to get coffee at Bfast and left the pot.. and house wine at dinner and they left the bottle. Power was out for a few hours but within minutes a generator was powering lights and blenders and the fun went on.. despite no elevators or A/C for short while. Beach very nice and clean, We avoided the activity pool, a bit too crowded for us and water looked pretty nasty by the end of the day. Only went to a few shows but the fun was top notch. I real mix of people, met lots of nice folks.. and NO KIDS Would go back in a heartbeat.

Fabulous Resort!
marilynmonroe1, Ontario
Wed Apr 10 11:22:02 EDT 2019
I just wanted to say a few words about the Riu Palace. The resort is beautiful and clean. The beach is stunning and clean everyday. The infinity pool and view is fabulous. I enjoyed all the restaurant and really liked that you go on your time and if busy you get a buzzer so you can go relax with a drink while waiting for diner. No reservations forcing you to go when you don't want. Unfortunately, upon check in the girl at reception was uninterested and unwilling to listen to what I was requesting and was cold and not welcoming. This is why I gave the resort four and not five. I found the reception at other times just not up to par with the rest of the staff and the resort itself. I did however, after feeling let down come into contact with the Bellboy Miguel who went above and beyond to help us. he was fantastic and turned my negative encounter around. He is truly a valuable employee and for me was the heart of the resort as I dealt with him on a daily basis. As someone who has worked in the travel industry for the last 15 years I highly recommend this resort.

Great resort
Yvonne J, Calgary, Canada
Tue Apr 09 17:23:23 EDT 2019
My husband and I stayed here in Oct 2018 and enjoyed ourselves. If your looking for a hotel that has a usable beach, good food, shopping and a night life in walking distance or a simple bus ride this is your hotel. We noticed the age groups where all over making it a well balanced resort not to be overwhelmed by young partiers. The evening shows where average mostly live bands (80s band the best). Rooms where big and clean house keeping very good. Our air conditioner was the only thing that did not work well but when we asked they said nothing wrong we just happen to be those people who like it cold when we sleep. Buffets had great selection even for a picky eater like me. Al carte Restraunt’s where only average steak house / Italian being the best but hard to get into at times. Drinks where well mixed and lots of options. Only real negative I have to say is the reluctance of the security when some people where getting noticeable intoxicated and passing out in chairs or pool there will be an accident that no one wants to see. I think it’s only responsible of staff to stop something bad long before it happens.

Overall wonderful
dori1977, Waco, Texas
Tue Apr 09 16:12:08 EDT 2019
So we go to Cancun every year and we're not loyal to resorts. We've stayed at many including this one many years ago. A few years ago we got smarter and started staying at adults-only. Chose this one and couldn't have been happier with it. The staff here is on the ball. No one told us no the entire stay, they were all smiles and helpful the ENTIRE time. From the housekeeping staff to waitstaff to security. Very impressed. It has the perfect option for a beach and tons of pool options. A great location to parts of town if you to venture out to eat or to Coco Bongo. They sent strawberries to my room for my birthday and even the guests were friendly because everyone was so happy! Thank you to Felix at check in and Miguel by the pool as well as Miguel at the door. Security was always around quietly doing their jobs as well. Can't say enough good things!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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