Please read before you go it will help you prepare.
Hi all if you reading this then you thinking of going to riu montigo bay. Firsty all positives.
1. The staff work very hard throught the resort 95% are friendly but some staff ON front desk dont give that same warm welcome feeling misrepresenting the rest of the staff.
2. Food all EXCELLENT choice for everyone.
3. Entertainment team EXCELLENT all work hard to keep guests happy.
4. Weather from 7am to 3pm EXCELLENT after about 3-4 most days RAIN and lightning storms. THIS IS NORMAL will not AFFECT YOU HOLIDAY IT Clears the air but then has bad affect on insects. see below.......
5. Maids are EXCELLENT leave tip and they leave all the small touches
Not so good things.
PLEASE NOTE THIS IS NOT A 5 STAR i say 3 max.
Needs refurb badly pool has cracks bits tiles missing catch your feet on.
Rooms badly need refurb out dated again worn look feel paint peeling off ceiling, etc
PLEASE READ BEFORE YOU GO JUST TO BE PREPARED WITH NESSARY ITEMS to take with you.
1. DUE to rain all bugs come out! wife had over 30 bits really bad. I dont normally get bitten but i had over 20. HARDLY ANY PEST CONTROL AT HOTEL AND WITH THEM CONSTANTLY CUTTING GRASS SEAMS Making it worst OTHER PLACES WE BEEN HAVE PEST CONTROL.
2. BRING DEET and antihistamine. Paracetamol.
DEET WE had didnt stop them bitting us like it did couple years ago strange! Not sure whats changed apart from we had spray this time last time small bottle.
3. LUCKY WE BROUGHT antihistamine WITH US because you could normally leave the complex and GO to chemist where the shops are about 500 yrds down road.
But due to the SHOOTING BY THE CROSS ROAD OUT SIDE LAST WEEK we were told not to leave complex. THERE WERE POLICE EVERY DAY THEN ON COMPLEX AND POLICE ON BEACH due to issues going on.
4. All beach sun lounges could do with replacing or very good clean and fixing.
5. Very little shade on beach no umbrellas.
6. This hotel has HIGH TURN OVER as its a short trip for lot of guests only 1-2 hours to get here so they stay for only few days. Unlike us long hall
7. Electrics not so good. Bring anti surge extension to protect you devices. My charger bank was damaged over night on charge. Must been storm.
We stayed at the Riu Montego Bay for 2 weeks.
The hotel in general is very nice, the rooms were adequate and were cleaned daily. The mini bar was replenished every other day. There were no tea / coffee making facilities in the room, but I understand that this was available upon request (subject to availability), we didnâ€™t bother, it wasnâ€™t far to the buffet restaurant and the lovely coffee there.
The buffet breakfast/evening meals and lunch were all good, plenty of choice and no bad experiences. Kayanne looked after us really well during our stay.
We tried the Jerk Chicken on the beach and were not disappointed â€“ it was irie !
The â€˜a la carteâ€™ restaurants didnâ€™t need to be booked during the time we were there, this was not good and there were queues at peak times and sometimes we were told to come back at a certain time, which usually worked out ok, but was not necessarily at the time we wanted to eat. Overall, getting in was quite dis-organised.
The Asian was nice, buffet style 3 courses, all the food there I think I was capable of making, so nothing special there, but still ok.
The Steak House â€“ this was not good. My husbands steak was 80% fat and grissle â€“ disgusting. Even though my steak was ok, my stomach was turned by my husbands so this was not a good experience.
The Italian â€“ this was the nicest of the 3 and we returned. The starters and dessert were buffet, and the main was ordered. We had the beef (steak) and the salmon and they were very, very nice.
The animation team were hard working and fun. The shows they put on were really good, and they were really good with the kids we thought.
The pool / beach -
The pool â€“ this was split into 2 sides â€“ the side with the pool bar which was busy & noisy and had loud music etc. not a problem! The other side which was on the whole quieter, but this peacefulness was offset by the noisy building works going on near there. On our last but one day, we had to evacuate the pool because someone had â€˜used it as a pottyâ€™. This was sorted in a few minutes (how could it have been sorted so quickly??)
The beach â€“ there are 2 sides â€“ on one side there is no access to the water as the waters edge is lined with bushes and rocks. It was a quiet spot here. The other side had access to the sea and there were plenty of sunbeds on both sides, although they could have all done with a good scrub. There were very limited amounts of shades too. I didnâ€™t see anybody cleaning up here. The sea bed was covered in seaweed and felt slimy. There was no tide as such washing any of it away. Wear snorkelling shoes if you donâ€™t like this. There were sellers allowed on the beach, they accepted â€˜no thank youâ€™ with no problems..
No smoking â€“ there were no smoking signs almost everywhere, but there were certain areas allocated for smokers. However, we saw plenty of people smoking outside of these areas including around the pool, the grounds of the hotel etc. - not very well managed. The smoking areas were also very noisy at times (usually when we were in bed trying to sleep). A separate issue meant that we moved rooms so it wasnâ€™t necessary to report the person above who would throw their cigarette ends over their balcony and on to ours â€“ what no smoking policy??!
Reception â€“ we were disappointed with the service from reception when we encountered a problem with our room. As September is the rainy month, we were not surprised by the regular downpours. We were only rained off a handful of times. However, our ground floor room got flooded out on our 2nd day. We had to ring reception twice to report this and request we move rooms. The first time we reported it went ignored - how could this happen ? We were moved eventually but I dread to think of the consequences if this had happened in the middle of the night..
We made the mistake of thinking that this was an adults only hotel. There were a few kids there of all ages â€“ (we thought that under 5 was a bit young for kids in that hot temperature, but none of our business really), but they didnâ€™t bother us at all. There were also noisy Americans adults there who, in our opinion, had no idea of how noisy and irritating they were. They didnâ€™t care too much about shouting over you to someone else, quite rude, no consideration..
The Riu Palace next door was adults only, but we only found this out after we got home.
Unfortunately for Riu, we will be trying a different hotel when we return to Jamaica, but overall we loved it in Jamaica !
Great time, yes. Great resort, no.
This was a long weekend getaway for myself and my two girlfriends. I've been to all-inclusive resorts in Mexico and was expecting the same level of customer service. I'm sorry to say my experience at this resort was not the same. This resort was not all bad, but when I go on vacation I don't want the pros and cons in such a close race.
-The bartenders. They were always pleasant and were not skimpy with the amount of alcohol in your drink.
-The resort grounds are beautiful. The pool area had two separate pools that were side by side. One side was more family oriented with less of a crowd. This is also the pool that they did the water aerobics in. The other pool included the swim-up bar. So there was always a lot more action on that side.
-The entertainment staff was great and you could tell they worked very hard and took their jobs very serious. The Michael Jackson Tribute show that they did was awesome. We really enjoyed it! They also did daily activities at the pool.
-The spa staff was very professional and pleasant. My friends and I used the spa services our second day there. I had a hot stone massage, one of my friends had the signature massage that included 4 different techniques, and my other friend had a pedicure. We were all very pleased with the service and all agreed that this was the gem of the resort.
-The lunch and dinner in the buffet areas was not the best. The Jerk Hut is going to be your best option for lunch. However, if you're staying at the resort for a week, jerk chicken with rice and peas every day may not be ideal. But you will not want the lunch buffet after having it once. We weren't impressed at all. And it seemed as though they recycled the buffet food from lunch and reused it for the dinner buffet. A lot of the food options were the same.
-There was a server at the outside tables at the dinner buffet that rubbed us the wrong way. He could've just been the bad apple of the bunch. However, after dealing with him, we refused to eat at the dinner buffet again during our stay. He indirectly let us know that he absolutely expected a tip. Now I'm not saying that you shouldn't tip, but I also think you should have the right not to since the whole point of an all-inclusive experience is that you've already prepaid for everything. He was just very aggressive and it was definitely off putting for us.
-One day my friend and I decided we wanted to give the paddleboats a try. We saw that they were both being used at the time we arrived at the designated area. So we just decided we would wait until one of them came back. We didn't want to lose our place in line. So when the couple came back to shore with the paddleboat, we started to go up to the paddleboat to get on since we didn't see anyone else waiting. The staff that was assigned to the water sports failed to tell us that we had to go over to the water sports shelter and sign a waiver before we could participate in any of the water sports. They sat there behind us for at least 20 minutes while we waited without letting us know that we needed to go sign a waiver first. Ugh!!!!! We were so annoyed.
-The beach area was not the best. There was a lot of seaweed on the ocean floor that was creating a slimy feeling on your feet. The water quality also was not as good as the water quality at the beach in Ocho Rios or Negril. One of the other guests at the resort told us about her excursion to Rick's Cafe in Negril. She said the water was completely clear. We also went on a tour to Ocho Rios and noticed that the beach and water quality was much better than at the resort.
-Our TV was not working the first two days that we were there. We had to call the front desk 3 times before someone came over to actually fix it.
Overall, I would not recommend this resort when there are so many other all-inclusive and non-inclusive options in Jamaica. Even if you're on a tight budget, I'm sure there are other options at the same price point that would be a better experience. The Riu Palace next door, which is adults-only, is a pricier option but I've only heard good things about it. In hindsight, I probably would've paid the extra money to have the Riu Palace experience instead of the Hotel Riu experience.
*The food in the Italian restaurant and the steakhouse were the best food at the resort.
*I'd highly recommend Cool Runnings for a catamaran tour. The staff and the tour guides were great!
My husband and I were prepared to overlook the outdated hotel room which didn't even have a proper television (never knew they still had those big back Zenith tvs much less in the Riu), huge door key not a swipe card, brown towels and washcloths, NO WIFI in rooms, BUT the customer service is inexcusable with staff that looked tired and don't know how to smile. So, we decided to get the checkout process out of the way at 11:30am (checkout is at 12:00) and then have lunch. We were checked out by Front desk manager, Natoya Thompson who proceeded to cut our armbands. My husband specifically told her we were going to have lunch and didn't want to be stopped because we didn't have armbands. She said that will not happen and we should go ahead. she then cut our armbands. Within a minute of walking out the lobby towards the lunch area, we were stopped and turned back by security officer Gavin because we didn't have armbands. My husband explained that we just checked out and Natoya said it was ok for us to have lunch, he said we should have been given a pass if we don't have armbands and directed us back to the checkout desk. We returned to Natoya who at first appeared surprised that we were turned back, she went into a back office, returned shortly after and told us that if guests are staying on property for a while after checkout they are usually given a checkout pass, at which point she asked if we would like one. We told her that after that embarrassing encounter we would just prefer to leave and we did. Before we left, We asked to speak to her manager or supervisor and she said she was the manager and there was no one else for us to speak to ... HOW SAD!
The Riu is the "BEST" place to go for a honeymoon. The food, rooms, entertainment, staff and activities were "AMAZING". We are definitely going back again and again. The bartenders at the swim-up bar were the "BEST" and they made every drink spot on. They would remember your drink every time and most times they would see your almost done and BOOM there was another one in front of u!!