Riu Lupita

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All Inclusive    

2018 Exceptional Values
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availablity at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availablity and upon request), $35 spa credit in Ocean Harmony massage for two (50 min) per adult. (This discount does not apply with other promotions and discounts).

2019 Exceptional Values
Free Symbolic Weddings: Restrictions apply-see
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availability at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availability and upon request), $35 spa credit on a selected couples massage for two (120 min). This discount applies per couple, per stay and does not apply with other promotions and discounts.

A brand well-known for their excellence in service, RIU Hotels - Resorts bring their all-inclusive vacation experience to beautiful Playa del Carmen with the 5-star Riu Lupita hotel. Just a five minute shuttle ride to the beach, in the heart of Riviera Maya, this remarkable property has everything needed for the perfect getaway for friends, families, and couples.

There is always plenty to do at Riu Lupita. From laying out on the sun loungers beside the beach, to cooling off with a dip in the unique pool, there is something for everyone. Daily activities include windsurfing, kayaking, snorkeling, tennis, and much more. Plus, kids can enjoy the RiuLand club for kids, which features arts and crafts and a kids pool. Meanwhile, adults can relax in the Renova Spa , grab a drink at one of the bars, or enjoy a workout in the gym.

Explore the variety of culinary experiences that await at Riu Lupita. Authentic Mexican cuisine is served up daily at the Maria Bonita restaurant, while Dante offers classic Italian favorites. The Cozumel steakhouse restaurant features grilled favorites served by the beach. After dinner, the fun continues with outstanding nightly entertainment, including live music and access to the Pacha nightclub.

Each of the 300 guestrooms include great views from the private balcony or terrace, an in-room safe, and a minibar. Unique to Riu Hotels & Resorts, every room also features a liquor dispenser, among other elegant amenities.

Find more information about Riu Hotels & Resorts.

Learn more about Riviera Maya.
The hotel is 3 kms (2 miles) to Playa del Carmen, 55 kms (34 miles) to Cancun International Airport (CUN) and the nearest beach is 3.5 kilometers (2 miles) away.

Barber / Beauty Salon
Disco / Nightclub
Shopping Mall Nearby (1.2 miles)
Number of Pools: 3
Outdoor Pools: 3     
A pool on the beach, a pool with a poolside bar, and a pool for children.
Number of Courts: 1
Outdoor Courts: 1
Lighted Courts: 1
Water Sports on Site
Snorkeling: Complimentary
Hobie Cats: Complimentary
Wind Surf: Additional Charge
Other Sports Available
Other Sports: 1 introductory scuba diving lesson in the pool
Health Club / Spa
Facials: Additional Charge
Surrounded by tropical gardens and a championship golf course, this property offers a relaxing atmosphere for friends, families, and couples. Just two miles away from a gorgeous beach (transportation provided), the Riu Lupita features three pools, a night club, a lavish spa, a club for kids, and 24-hour access to food and beverages. Check-in: 3:00 p.m.
Check-out: 11:00 a.m.
Total Rooms: 300
Year Opened: 0 Credit Cards: Visa, Master Card
ATM available in the hotel to withdraw Mexican Pesos. No US Dollar exchanged at the hotel.
Family room includes one king bed, a bunk bed for children, a comfortable bathroom, and a private balcony or terrace. This room also features an in-room safe, a minibar with a liquor dispenser, and more.
1 King Bed Other Amenities -
Air Conditioning
Non-Smoking Available
Balcony or Terrace
Guestroom includes one king bed or two double beds, a comfortable bathroom, and a private balcony or terrace. Room also features a minibar with a liquor dispenser, an in-room safe, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Non-Smoking Available
Balcony or Terrace
Riu Lupita features 1 meal plan options:
All Meals, Drinks & Tips
There are 5 Restaurants at Riu Lupita:
Adelita - General restaurant with a terrace.
Tequila - Poolside bar/swim-up bar
Cozumel - Steak and grill restaurant located on the beach, next to Riu Palace Riviera Maya.
Dante - Italian restaurant open for dinner only.
Maria Bonita - Mexican specialty restaurant.
Daily Activities & Entertainment:
Table tennis, volleyball, basketball, tennis, multi-purpose sports area, windsurfing, catamaran, kayaking, snorkeling, access to a spa and gym, and much more.
Nightly Activities & Entertainment:
Live nightly entertainment, shows at the stage, "Pacha" nightclub, and more.
"RiuLand" offers supervised, daytime entertainment program for children.
Applicable Ages: 4-12

Children's Facilities
Children's Pool

TripAdvisor Web Reviews
Based on 3347reviews
What to expect

TripAdvisor Traveller Reviews
Nice and clean, friendly staff, below average food.
ricktadak, Cloverdale, Canada
Thu Dec 13 14:21:19 EST 2018
Check in was a breeze, very efficient and friendly. Room was clean but on the smaller side. Everything looked to be new or recently updated and everything worked as it was supposed to. The room being small is no big deal as who comes to the tropical paradise to stay in the room. Now not having wi-fi in the rooms is a huge pain . Coming from Canada we don't have an affordable data plan so we rely on wifi to search restaurants and activities. With wifi only in the main areas we were constantly running back and forth to send and receive emails for outings etc. Not good. The second major problem is the food is terrible. Not make you sick terrible, just really bland, boring and so typical of a buffet. Honestly you wouldn't even know you were in Mexico if it wasn't for the flags. The Mexican ala carte restaurant is just as boring and bland. They won't even make it spicy if you ask. The Steakhouse at the beach is the best by far but don't let me mis lead you, it's better but it's a real pain to get to and the limited menu is not worth the effort. Pool and surrounding areas are nice, the beach is beautiful and lots of shaded cots under the palms to keep you out of the sun. Even the coate (little racoon family rodent like creature's) are cute and fun to watch. The playacar area is beautiful and clean, and bring your clubs if you are a golfer, hardly ever see anyone on the coarse. The bus to the beach is great, it takes you within 5 min of 5th Ave. For all your shopping and souvenir needs. Also at the same stop is the entrance to an archeological site that is free and worth every penny. This place has so many good features, it's just really let down by the horrible food. Breakfast, lunch and dinner are almost identical except for a few obvious changes. I would say about 80% the same. Did I enjoy my stay, yes I did. Would I come back, absolutely NOT.

Honest review by a couple in their 20s
Chloe R, Manchester, United Kingdom
Thu Dec 13 09:44:37 EST 2018
Me and my partner stayed here for 2 weeks. We had the most amazing holiday you could ask for. First things first this is NOT 5 star mexico. No room service No waiter service at the bar Cheap beer in fridge Personally we are not bothered by this but I know some people expect this booking a 5 star hotel. It is more like an apartment complex. The rooms are lovely and the maids do an incredible job keeping them absolutely spotless.But at the same time you can tell that these are very old buildings that have been done up. Also, make sure to always put valuables in the safe and never leave any money out as a few people who did had it taken and had phones and valuables taken. The food is amazing. Always fresh and always plenty of choice and the ala cart food is presented beautifully. The steak house was fantastic and you are made to feel very special. The service by the waiting staff in all the food areas was exceptional. Always polite, friendly and could not do enough for you. The pool was always beautifully clean and you can see how hard the pool staff work to keep it that way. Especially Miguel who would be there with a huge smile on his face every single day. The token system for the towels works really well. There were people reserving loungers with towels though but you get that everywhere. The animacion team work incredibly hard every single day. Always happy and smiling and welcoming and getting everyone involved in games and activities. The shows they put on an night were amazing too and you can see that every single one of them puts everything they have into their job 100% of the time. Special shout out the Juan and Irene for going that extra mile and getting to know us as people outside of their job role as trying to get us to participate in activites. The entertainment as night is some of the best I have ever seen. They had dancers, circus acts, tribute acts, the lot. And when the entertainment is over you can head to the mini pacha club. This is only really good if you make loads of friends and all arrange to go or it can be quite empty. The bar service was great, cocktails weren't amazing but they don't have time for that. They were good enough though. Be careful with your phone at night. When left on the table a couple of people had their phones taken but their cases left so it looked like their phone was still there. Security would take it and pass to the bar staff. The shuttle bus is so handy and its 5 mins to 5th ave. Make sure you walk down and turn into the plaza. Its absolutely lovely with so many nice shops and restaurants. Next stop is the beach which is beautiful. So good of Riu Lupita to provide this service and have their very own all inclusive beach club down there. Book your trips with Jorje and Daniella who have a stand by the pool. Much better value than TUI and anywhere on the strip. They are lovely and gave us a fantastic deal as we booked a few trips with them. If you can accept that this is more of a 3/4 star with incredible food and can be wary about your valuables as we were, you will have an amazing enjoyable holiday here.

Great hotel & staff
Wed Dec 12 23:33:13 EST 2018
Two weeks here in November / December were excellent. Food choice in the main buffet restaurant was good but to be fair the evening only Mexican restaurant did not change it's menu when we were there which was a shame as quality was good here too. There is an option to book a table at the beach side restaurant in the evening (steak restaurant in the evening) but as this was a taxi ride away (shuttle bus to the beach stops late afternoon) this wasn't something we did. We felt that this was an 8.5 out of 10 hotel but would go again. If you go here you MUST go to 5th Avenue (shopping area) in the evening for a drink or meal early in the holiday as you will go back. Fantastic atmosphere and we felt very safe too. Entertainment at the hotel is good but they hardly mention the disco (Pascha) which we didn't go too (past all of that) but we heard from others it was very good. As for trips try Jorge who does the scuba diving there - good guy. You really should go to Chichen Itza if you want to see Mayan ruins.

Not as good as I would have liked
Thedietcokeman, Dewsbury, United Kingdom
Tue Dec 11 17:18:32 EST 2018
I’d like to try and help people as much as possible with my review as to be honest, the reviews I had read weren’t clear before we booked. Hotel staff, simply put, they are brilliant as in the restaurant staff were very polite and could be attentive except at busy times, you could find them lacking in the buffet restaurant. The bar staff were cheerful and so helpful. The entertainment staff were simply outstanding for both adults and children. The shows! Got to be honest, if you don’t speak Spanish, you may find them a tad naff as we couldn’t understand them so weren’t as appreciative as those that could, however, the ones we could follow were great. The rooms! 4 bottles of spirits was a welcome, however, we weren’t informed until a few days before we left that you can request whatever you want and the ones supplied can be changed. The room itself was clean and the air con was good with the view being of the gardens nice enough. Ours was cleaned nicely every day but other guests said theirs weren’t. The restaurants! My opinion, and I say my opinion as some other guests said that they disagreed with me was that the Mexican restaurant was naff! I’m in Mexico and expected better as my first experience was of over cooked steak with not much choice of even simple Mexican dishes. The Italian was equally disappointing with nothing Italian on it to speak of. The buffet restaurant was by far the best option but can get a bit of the ‘same old’ but the did have daily specials which was good for myself, however my wife is vegetarian and in general, her selection was pretty poor. The steak restaurant at the beach club was disappointing as it was mediocre at best but a great place to relax on the beach. The pools were very clean and seemed well maintained. The animal wildlife? My wife loved the idea of the cat feeding area, the birds were even friendly, the local raccoon type animals are really funny and freely walk around as they are protected. Everyone is tempted to feed them, honestly, try not to as they can annoy people pinching drinks, food, and your person effects as they get very curious lol. Overall, we enjoyed our stay, it was very relaxing and the main town is literally 15/20 mins walk but I’d suggest to get the regular free bus as it’s a 3 minute walk when you get off but we found the hassle of the locals trying to drag you in to their shops wasn’t worth it although the wife really enjoyed her massage on the beech at a fraction of the hotel price. Would we go back? Mmmm, it would have to be a really good price but we would sooner go back to the Royalton or somewhere that is higher spec, has more restaurants and is nearer the beach.

Riu lupita
jasons380, Bedford, United Kingdom
Sun Dec 09 08:17:46 EST 2018
Great smaller hotel, friendly staff, clean, food has always great variety, be adventurous, good multinational mix of guests, as usual the same suspects are rude but generally nice. The only downside for people with mobility issues is the walk from the bus stop to the beach, about 300m along paved path, in their defence there are benches strategically placed to rest. Having a brilliant holiday all said and done. love it.

The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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