Puerto Vallarta/Riviera Nayarit

Riu Jalisco

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All Inclusive    

Rising from an oasis of palms on a long stretch of beach, triangular turrets glimmer silver in the Vallarta sun. A white Mediterranean Palace, Riu Jalisco has walkways and gardens that surround two lagoon swimming pools. Pelicans skim waves that gently break over miles of gold sand - a beach lover's dream. The lobby and restaurants are enriched with polished wood, frescos, hand painted floral ceilings, and mosaic tiles - the signature of extraordinary RIU Resorts. The theme, the state of Jalisco, Mexico is intermingled with the decor.

Many activities are available! Nightly entertainment includes the Disco (entrance and drinks are included) and live shows. RiuLand Mini-Club features fun activities and a playground for kids ages 4-12. Adults can also relax in the swim-up bar and mingle with new friends. Complimentary 24-hour WiFi is also available in the common areas of the resort (available in rooms for an additional charge). Guests of Riu Jalisco enjoy exchange privileges with the Riu Vallarta next door (dinner restaurants excluded).

Riu Jalisco has many dining options! Scrumptious buffets are offered at Don Emiliano, Doa Adelita serves Mexican cuisine, Brazilian Rodizio specialties at Nayarit, Asian fare at Gran Dragon, and a Grill Steakhouse La Botana. Unlimited drinks are served at the five bars and a fully stocked mini-bar and liquor dispenser is available in all rooms. Riu Jalisco is definitely a 24-hour all-inclusive delight!

Find more information about Riu Hotels & Resorts.

Learn more about Puerto Vallarta/Riviera Nayarit.

Local Phone: 011-52-322-22...
Toll Free Phone: 1-866-666-8816
Fax: 610-359-6625
E-mail Address: /sapmnt/P01/transfer/MM/out
Barber / Beauty Salon
Boutique Shops
Car Rental
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
The property features two pools one with swim-up bar and children's pool.
Flamingos Golf Club ($)
Holes: 18
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Additional Charge
Paddle Boats: Complimentary
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Complimentary
Spa: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
A hotel in the heart of nature, kissed by the fine sand of an exceptional beach with every kind of comfort, services sports and leisure facilities. Five restaurants, two swimming pools, two Jacuzzis, disco, children's swimming pool swim-up bar, mini-club and children's playground. Beach: Located on Flamingo Beach Check-in: 3:00 PM
Check-out: 12:00 pm
Total Rooms: 700
Year Opened: 2002 Credit Cards: Visa, Master Card, American Express
No Spring Breakers. No student groups accepted unless one person is 21 years or older.
Other Amenities -
King bed, Separate living room area with sofa, ceiling fan, Phone, Satellite TV, Mini-bar, Liquor dispenser, Safe, Balcony or terrace, Bathtub, Shower, Bidet, Double sink, Hairdryer, Amenities kit
Other Amenities -
Air Conditioning
Balcony or Terrace
Hair Dryer
Room Safe
King bed, Separate living room area with sofa, A/C, Ceiling fan, Phone, Satellite TV, Mini-bar, Liquor dispenser, Safe, Bathtub, Shower cabin, Bidet, Double sink, Hairdryer, Amenities kit, Balcony or terrace with ocean-view & jacuzzi
Other Amenities -
Air Conditioning
Balcony or Terrace
Hair Dryer
Room Safe
Two double beds or one king bed with bunk bed. Third single bed or sofa bed. Minibar and liquor dispenser. Bathroom with shower and bath amenities. Balcony or terrace.
Other Amenities -
Air Conditioning
Balcony or Terrace
Hair Dryer
Room Safe
Two double beds or one king. Minibar and liquor dispenser. Bathroom with shower and bath amenities. Balcony or Terrace.
Other Amenities -
Air Conditioning
Balcony or Terrace
Hair Dryer
Room Safe
Main room master suite with a king bed (no door to this room) and two private bedrooms (with doors) - one with two double beds and one with pull out sofa bed. Two bathrooms included, neither connected to a bedroom. Balcony or terrace available.
Other Amenities -
Air Conditioning
Balcony or Terrace
Hair Dryer
Room Safe
Riu Jalisco features 1 meal plan options:
All Meals, Drinks & Tips
There are 5 Restaurants at Riu Jalisco:
La Botana - Beach restaurant and snack bar serving continental breakfast, lunch and snacks during the day and for dinner a Grill Steakhouse.
Nayarit - A la carte restaurant offering during the day Italian cuisine and at night Brazilian Rodizio. Dress Code: Casual Formal
Dona Adelita - A la carte restaurant serving Mexican cuisine. Open for dinner.
Don Emilliano - Main restaurant with non-smoking areas, offering buffet style dinning and show cooking stations. Theme dinners served twice a week.
Gran Dragon - A la carte restaurant serving Asian cuisine. Open for dinner..
Daily Activities & Entertainment:
Volleyball, Shuffleboard, Ping Pong, Kayaking. Complimentary snorkeling lesson at pool.
Nightly Activities & Entertainment:
Live music and Riu theme shows and disco.
Children's mini club and playground. Children's activities include pool and beach games, arts and crafts, and talent shows.

Children's Facilities
Children's Pool

Babysitting Fee: $
Advance Notice for Babysitting: Yes

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
3504 Recommend
3504 past Apple Vacationers would recommend Riu Jalisco to their friends and family

Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 3945 reviews
What to expect

TripAdvisor Traveller Reviews
Great Relaxing Stay
redhotvindaloo, Tavistock, United Kingdom
Fri Aug 12 00:43:05 EDT 2016
Third time Ive stayed at this hotel in the last 10 years. The design of the hotel is now starting to show its age a little compared to other Rui hotels in the area though. This said though, still doesn't detract from the excellent all-inclusive package and facilities available in this resort hotel. The grounds are large and bigger than some of the newer Rui hotels in the area, with 2 very large swimming pools one with a swim up bar!! The main pool with the bar used to be adults only which was better, now its a free for all, kids every where! There are plenty of sun beds to go round, but people tend to reserve them which is annoying and against the rules. Even more annoying is when they reserve more beds then they need then don't turn up to use them until the day is half gone, very selfish!! Plenty of restaurants to eat in to, although the specialist restaurants like the Asian you need to book in advance, which means getting up early to book at the guest relation desk. Rooms are comfortable, with fridge filled with drinks every other day and optics dispenser with three different spirits in it. Hotel is in a good location for trips, shopping, or diving what more can you ask for. The only complaint I would have is that smoking seems to be allowed in most places, you just can't escape it, and because of the heat it seems to hang in the air. Really could do with more no smoking areas, I mean some people were even smoking in the swimming pool!!! More>

Only thing I can say about this hotel is the food was good.
kizzie13, Sherwood Park Ab.
Sun Aug 07 07:55:50 EDT 2016
Pools were filthy--you could not see to the bottom of the pool it was so dirty. Bugs, hair garbage floating on top even when the pool first opened in the morning. Someone scraping the side of the pool AFTER the pool opened in the morning. Hundreds of glasses not picked up at the kids pool. 2. No service in the restaurants. No one would serve us drinks in the restaurants at breakfast and lunch (supper was a bit better sometimes)they would wait on all of the mexicans but not us!!! Even if we did get them to come to our table they could not speak English, so we did not get anything anyway.Same with being in line to get eggs cooked we were ignored and the Mexicans behind us were served first. The only way to get service was to get their attention and try and order. 3. Customer service made up an order for a personalized birthday cake for my grandson and balloons in the al a carte restaurant...when we showed up there was nothing. Luckily the manager was able to get us a cake at the last minute. When I went back to customer service, she just kept repeating "but we have an order here" and calling 4 or five different numbers and talking to people and then no other explanation. 5. Supposed to be a kid friendly resort, but kids could not play with any toys, balls, floatees, etc in the pools with exception of the kids pool which is just over a foot deep, our kids swim but could not even play in the pools because the lifeguards kept coming over and saying stuff we did not understand because again NONE could speak English!!! 6. We switched rooms the first day and we were told to have our bags ready first thing in the morning for the move. We did and then in the morning they informed us that we could not have room til 4 pm and gave me their policy, then customer service said we could stay in the current room til 4 pm. but when we got back to the room at 1:30 pm our luggage was gone. We requested access to it as my husband needed his medications, needed dry clothes for kids and needed to open presents for my grandsons birthday and they would not allow us access!!! Had to wait til 4 pm when we got to our new room. 7. Mini bar was to be restocked every two days. We had ours restocked twice and I had to call each time in the week we were there and all we were really drinking is a few pop and the water. 8. On check out day we called down before 11 am and asked for our bags to be brought down, I asked if we should wait in the room and they said no. At 1:30 pm we went to check in the luggage room (which is unlocked and anyone has access to it to take suitcases out) and our luggage was not there. Took 15 minutes to get a bellboy to talk to and he said he would get it when he got a chance (our bus was leaving in 15 minutes) The luggage got there at the last minute. I will say the service in the Asian restaurant was excellent, the waiters helped entertain the children with tricks!! And the Italian restaurant was excellent and provided a cake last minute for my grandson!! We normally stay in a 3 to 3.5 star but thought we would try your hotel chain and as you can see our holiday was not a very good one, probably the worst we have ever had. We have received much better service at all of the other resorts we have stayed at and we travel twice a year!!! Spoke to people at Riu Vallarta and they experienced excellent service (at the time we booked the prices were the same but we picked Riu Jalisco because it looked more kid friendly. OUR WHOLE HOLIDAY WAS A GREAT DISAPPOINTMENT. On the plane on the way home our 5 year old grandson suddenly developed a fever and sore throat. Then he developed a rash. Found out he had foot, hand and mouth disease. Then my husband developed the same thing. I am thinking it was from the dirty pools. I have contacted Sunwing and they are doing nothing about our trip. In fact the Sunwing rep at the hotel denies telling me that this particular Riu is the bottom of the line in the Riu chain and many other things he told me!!! Have not heard back from Riu other than to say they received my complaint. More>

Okay...But not 5 Star caliber
Ryan K,
Thu Aug 04 15:09:37 EDT 2016
We stayed in a family room with our three young kids. The room was large and clean enough, but appeared to lack upkeep. I had to call maintenance four times on the first day alone to fix things like the toilet and AC (there were other problems that I didn't bother to call about, too). I have the feeling the rooms would have been considered upscale 15 years ago but not maintained. As other have said, the beds are also uncomfortable. We also had to repeatedly call to have someone clean the room and change the towels, etc., which was frustrating when we'd been out all day and just wanted to rest and get cleaned up before dinner. A little disconcerting was the fact that, on one occasion, a young man was able to get into out room using his key card (we were in the room at the time). So I had to get the key card codes changed. The public areas, like the lobby and restaurants, appear to have been recently renovated. They were quite nice. Some reviews say the food was poor. We felt the food, overall, was good...some better than others. There is quite a bit of variety. Our kids can be picky, but they seemed to have kid-friendly options. The crowds at breakfast were crazy and it was difficult to get a table; many foods would run out. Lunch and dinner crowds were more manageable. Service was a bit hit and miss. Some of the staff were really great. Some were okay, but too many were indifferent. Lots of self service and lining up was required. Be prepared to wait a while for drinks. The pools were nice but a bit too warm and very crowded. The adult pool was in a perpetual "party" state. Loud music, belly flop contests....that sort of thing. Unfortunately, that spilled over to the beach too. So much for lying on a beach chair and listening to the waves and wind in the palms! The beach is very nice, with ample shade. There were also lots of activities. But there's no seclusion or privacy to be had due to the crowds. Beware of flying volley balls. A photographer was available in the evenings to take sunset photos at the beach. We did get some very nice photos for a reasonable price. We got a very good price, so I can't complain that much. You get what you pay for, I suppose. Had we gone during a quieter time of year, we may have enjoyed it more. If you are looking for a luxurious and relaxing beach vacation, I'd suggest checking out some other options first and consider paying a bit more. More>

Melissa-luv2travel, Chicago, Illinois
Tue Aug 02 06:37:07 EDT 2016
My 20 month old became deathly ill from this resort and we ended up in the hospital for half of our 1 week stay. The RIU didn't do anything to help us. They refused to come pick my husband up to get our luggage to bring back to the hospital so we had to pay for a cab back and forth which was expensive not to mention our hospital bills. And the extreme scary and nightmare of almost losing our infant daughter. They refused to offer a refund upon our return for our trip or reimburse any expenses. Terrible hotel chain. I would NEVER stay at a RIU or use Apple Vacations EVER again. Apple did nothing to help either. Zero customer service and zero value for people. Disgusting. More>

Spring break vacation...
lilykoisaechao, Hayward, California
Thu Jul 28 09:17:22 EDT 2016
Upon arrival. We were able to get a connecting room. Front desk & workers there were very friendly and welcoming. This is a huge plus. Hotel was pretty so we were kinda excited. Hotel was clean, food was great. We enjoying every evening catching the sunset. Sunset was breath taking. it was so surreal. This hotel is good for relaxing w/ family and kids. More>

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