Puerto Vallarta/Riviera Nayarit

Riu Jalisco

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All Inclusive    

2018 Exceptional Values
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availablity at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availablity and upon request), $35 spa credit in Ocean Harmony massage for two (50 min) per adult. (This discount does not apply with other promotions and discounts)

Rising from an oasis of palms on a long stretch of beach, triangular turrets glimmer silver in the Vallarta sun. A white Mediterranean Palace, Riu Jalisco has walkways and gardens that surround two lagoon swimming pools. Pelicans skim waves that gently break over miles of gold sand - a beach lover's dream. The lobby and restaurants are enriched with polished wood, frescos, hand painted floral ceilings, and mosaic tiles - the signature of extraordinary RIU Resorts. The theme, the state of Jalisco, Mexico is intermingled with the decor.

Many activities are available! Nightly entertainment includes the Disco (entrance and drinks are included) and live shows. RiuLand Mini-Club features fun activities and a playground for kids ages 4-12. Adults can also relax in the swim-up bar and mingle with new friends. Complimentary 24-hour WiFi is also available in the common areas of the resort (available in rooms for an additional charge). Guests of Riu Jalisco enjoy exchange privileges with the Riu Vallarta next door (dinner restaurants excluded).

Riu Jalisco has many dining options! Scrumptious buffets are offered at Don Emiliano, Dońa Adelita serves Mexican cuisine, Brazilian Rodizio specialties at Nayarit, Asian fare at Gran Dragon, and a Grill Steakhouse La Botana. Unlimited drinks are served at the five bars and a fully stocked mini-bar and liquor dispenser is available in all rooms. Riu Jalisco is definitely a 24-hour all-inclusive delight!

Find more information about Riu Hotels & Resorts.

Learn more about Puerto Vallarta/Riviera Nayarit.
Hotel is 1.5 miles (2 kms) to Nuevo Vallarta, 9.3 miles (15 kms) to Puerto Vallarta & 7.8 miles (13 kms) to Licenciado Gustavo Díaz Ordaz International Airport (PVR).

Local Phone: 011-52-322-226-6
Toll Free Phone: 1-866-666-8816
Fax: 610-359-6625
Barber / Beauty Salon
Boutique Shops
Car Rental
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
The property features two pools one with swim-up bar and children's pool.
Flamingos Golf Club ($)
Holes: 18
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Additional Charge
Paddle Boats: Complimentary
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Complimentary
Spa: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
A hotel in the heart of nature, kissed by the fine sand of an exceptional beach with every kind of comfort, services sports and leisure facilities. Located in Riviera Nayarit on Flamingos beach. Complimentary access to Pacha disco open 7 nights a week); drinks included. Exchange privileges with Riu Vallarta for lunch and snacks during summer season only. Beach: Located on Flamingo Beach Check-in: 3:00 PM
Check-out: 12:00 pm
Total Rooms: 700
Year Opened: 2002 Credit Cards: Visa, Master Card
Student/Spring Break groups are strictly on request & will be reviewed by hotel. The hotel will request proof of age & a signed liability agreement. Unruly or disruptive guests may be removed from the property at their own expense.
Main room master suite with a king bed (no door to this room) and two private bedrooms (with doors) - one with two double beds and one with pull out sofa bed. Two bathrooms included, neither connected to a bedroom. Balcony or terrace available.
Other Amenities -
Air Conditioning
Balcony or Terrace
Hair Dryer
Room Safe
King bed, Separate living room area with sofa, ceiling fan, Phone, Satellite TV, Mini-bar, Liquor dispenser, Safe, Balcony or terrace, Bathtub, Shower, Bidet, Double sink, Hairdryer, Amenities kit
Other Amenities -
Air Conditioning
Balcony or Terrace
Hair Dryer
Room Safe
King bed, Separate living room area with sofa, A/C, Ceiling fan, Phone, Satellite TV, Mini-bar, Liquor dispenser, Safe, Bathtub, Shower cabin, Bidet, Double sink, Hairdryer, Amenities kit, Balcony or terrace with ocean-view & jacuzzi
Other Amenities -
Air Conditioning
Balcony or Terrace
Hair Dryer
Room Safe
These connecting rooms are two rooms, being sold as one unit. For the room description, please review the Standard room description.
Other Amenities -
Air Conditioning
Balcony or Terrace
Hair Dryer
Room Safe
Two double beds or one king bed with bunk bed. Third single bed or sofa bed. Minibar and liquor dispenser. Bathroom with shower and bath amenities. Balcony or terrace.
Other Amenities -
Air Conditioning
Balcony or Terrace
Hair Dryer
Room Safe
Two double beds or one king. Minibar and liquor dispenser. Bathroom with shower and bath amenities. Offers a balcony or terrace.
Other Amenities -
Air Conditioning
Balcony or Terrace
Hair Dryer
Room Safe
Riu Jalisco features 1 meal plan options:
All Meals, Drinks & Tips
There are 5 Restaurants at Riu Jalisco:
Gran Dragon - A la carte restaurant serving Asian cuisine. Open for dinner..
La Botana - Beach restaurant and snack bar serving continental breakfast, lunch and snacks during the day and for dinner a Grill Steakhouse.
Nayarit - A la carte restaurant offering during the day Italian cuisine and at night Brazilian Rodizio. Dress Code: Casual Formal
Dona Adelita - A la carte restaurant serving Mexican cuisine. Open for dinner.
Don Emilliano - Main restaurant with non-smoking areas, offering buffet style dinning and show cooking stations. Theme dinners served twice a week.
Daily Activities & Entertainment:
Volleyball, shuffleboard, ping pong, kayaking. 1 introductory scuba diving lesson in the pool.
Nightly Activities & Entertainment:
Live music and Riu theme shows and disco.
Children's mini club and playground. Children's activities include pool and beach games, arts and crafts, and talent shows.
Applicable Ages: 4 to 12 years old

Children's Facilities
Children's Pool
Babysitting Fee: $
Advance Notice for Babysitting: Yes

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
4020 Recommend
4020 past Apple Vacationers would recommend Riu Jalisco to their friends and family

Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 4801reviews
What to expect

Apple Vacations Traveller Reviews
Rio Julisco
Jun 24 2018
This is a very family oriented hotel with lots of kids. The staff is extremely friendly and very quick to satisfy any requests you may have.
Customer Rating: 

Needs help & worst Rui Hotel stay
Jun 20 2018
As a family man of 6 saving our hard working money for 1 year and spending towards a family vacation was one of worst I ever had. Very disappointed with Rui and hotel staff. I know this will never get me anything nor if it makes a point but my days with Rui are over I look forward to family vacations every year still bummed out over it last complaint from me...
Customer Rating: 

Disaster strikes
May 18 2018
On May 11 (Friday), we had breakfast in one of the restaurants of the Hotel at 7:00 am. I ate some pieces of tuna that were not well cooked. My wife also ate some, but not as much as I did. The cooks at the must have been aware that the tuna was not cooked sufficiently, yet they made no attempt to warn us by any means, By 11:00 am, I came down with severe diarrhea, having to go a bathroom to unload watery discharge about once every hour on average. The symptoms included stomach cramps, bodily weakness, and nausea. By about May 15, the symptoms of diarrhea subsided. However, stomach cramps got no better. I began to suffer from incessant hiccups that last for hours to no end. In short, it was an ordeal. I have not been able to do any work, feeling weak or exhausted all the time. My wife also suffered from stomach upsets, although the scale of misery was nowhere near that of mine. Today, I consulted Dr. Herbery Lee, an expert in Gastroenterology. His diagnosis is Giardia, caused by eating the tuna that was not well cooked. I hold the Hotel responsible for its irresponsibility. I reserve the right to seek compensation for damages. Please inform me of Apple Vacations' responsibility and what compensation we may expect. We will take legal action if we do not receive a response within 7 days to our satisfaction.
Customer Rating: 

Relaxing get-away
Apr 16 2018
The grounds and setting are beautiful!! Food was pretty good. Staff are friendly and helpful. Cons: only one set of elevators in an extensive property, so always a very long walk to and from elevators. One afternoon we had no hot water in the shower. There are no comfortable chairs or couch in the room, only hard-back chairs, so the only place to read or watch TV is in bed.
Customer Rating: 

Apr 15 2018
Visually gorgeous setting. Staff are very friendly and helpful. Pools and beach are great. Grounds are beautiful. Food was good overall, but the desserts are flavorless. Cons: Only one set of elevators, so always a long walk; No comfortable chair or sofa in the room, hardback chairs only.
Customer Rating: 

Excellent Family Choice
Apr 11 2018
It's a hotel, not your home for comfort. You have to remind yourself this and know your in a different country, that moves on their time, meaning there is no "rush" for things. Our stay was during High School Spring Break, so the hotel was full. Cons: -Didn't stock mini frig after left note for housekeeping, but they took my $5 tip -No coffee pot in room -No floats in adult pool -No snorkel at beach, too cloudy -Served minors alcohol! -Sports bar pool and foseball are NOT freee Pro: -Free WiFi thru out resort and rooms -Resort very clean -Good food - especially mix specialty restaurants and nightly specials -Room #6160 excellent, hot tub on patio -Staff friendly -Weather great first week April 2018 -Two excellent little kids pool -They provide hairdryer, shampoo and conditioner -Excellent entertainment during day and night -No reservations required for restaurants Info/Suggestions: -Sports bar has specialty coffee -Secure pool/beach chairs by 6 am -Cool at night-pack accordingly -Room lights only work with key card inserted in slot, any CC will work -Pack light, casual dress code
Customer Rating: 

Awesome vacation!
Apr 11 2018
We had a great spring break vacation at the Riu Jalisco! The hotel was very clean and well staffed. Food and entertainment was great! I don’t really have anything bad to say besides the shower only being lukewarm. Also, if you have teenagers, some of the bartenders are a bit relaxed about who they serve, word to the wise! Overall I would totally stay here again!
Customer Rating: 

Nightmare stay
Apr 10 2018
We had nothing but bad experiences from day one. First our safe did not lock took them three days to fix it , then our hot water in the shower did not get past Luke warm , and finally on day three our room keys did not work so we called the front desk we waited for an hour until my husband could not take it anymore and went to yell. An hour and half later we got in after batteries were changed and the door reprogrammed. Just one bad experience after another
Customer Rating: 

Exactly What Was Promised
Apr 07 2018
This was the first time we had gone to Mexico as a family. We never tried an all-inclusive vacation before either. Both were fantastic. From start to end everything was as promised or better. The entertainment, but for a tremendous sazaphone player was average at best. However everyone was extremely nice and helpful. We were genuinely impressed and we likely go back again.
Customer Rating: 

Resort Review
Apr 04 2018
The hotel was very clean and well staffed. The room was comfortable. It was a little loud and the view was not great. The pool area itself was beautiful but getting a chair by the pool area was cut throat and you needed to claim your chairs before 7:00am or you might not have one!! The entertainment was great and fun. Drinks were good. The food was good but didn't get a little old as the week went on. The beach was great and there were plenty of chairs by the beach area. The staff was very friendly. Horses on the beach left their droppings so you did have to be careful if the horses were around.
Customer Rating: 

Rude front desk
Mar 27 2018
The front desk was horrible. The music was ridiculously loud. Apple did nothing to assist us. We left the hotel early. Will never book there or through Apple again.
Customer Rating: 

TripAdvisor Traveller Reviews
Don’t waste your vacation here
nalnakeeb12, San Francisco, California
Thu Jul 19 07:55:03 EDT 2018
I’ll start with the positive. The cafeteria staff and cleaning staff are nice. That’s all. This place is a dump. Don’t waste your precious vacation time to come here. Spend the extra $ to go somewhere else. I came here with 14 family members. We were in 6 different room. 4 out of the 6 rooms were changed because of cockroaches, bed bugs, and water leaking from the roof. The bed sheets are visibly dirty and the towels are old and have a specific odor to them. The rooms are not the only dirty place. Hallways, elevators, cafeterias and bathrooms are hit or miss. There’s been food, garbage, sand, bad odor everywhere in this place. I give the food 1.5/5 stars. The quality of the food is very poor. They can imitate high end food very nicely with the way it looks. However, the food taste terrible. For breakfast, the chefs behind the grill use the same utensils to cook everything. If you’re a vegetarian/ vegan, good luck! You’ll have some sort of meat stuck on your food. The front desk service gets 0/5. Every time we called to request something (usually water bottles), they would say they are sending someone to bring them but never did. There was an instance where I called SIX times throughout the day and finally a manager helped me and brought them up. The overall experience gets 1/5 stars and that’s mainly because of a few staff members that always had a smile on. I don’t recommend this place to anyone. Spend the extra $100 or whatever it is to go somewhere else.

Michelebaker, Nobleton, Canada
Wed Jul 18 13:10:37 EDT 2018
Don’t go in July way to crowded. My issues were the adult pool!! Don’t advertise adult pool when your not going to reinforce it. Screaming children everywhere. They seemed more consented about people wearing tshirts in the pool. which I guess not allowed. Our bed was damp and the sheets felt more like cloth napkins than sheets. Our room wasn’t cleaned one day and when we approach our maid she gave us towels and I told her we would leave so she could clean it and she said oh no I have to leave. The hotel front desk doesn’t exchange American money to pesos. We were told We can go to the bank to exchange it over. The food wasn’t great and the drinks were very sweet. There were cats in the steakhouse restaurant. The micheal Jackson show was almost over when we arrived the first night but it looked like it was a great show. But the other nights were very disappointing. Would never recommend this hotel.

Just Okay
Claudia B, Folsom, California
Mon Jul 09 21:46:20 EDT 2018
I traveled with my family (husband and two kids ages 7 and almost 2), my parents and my brother. We had 3 rooms which were okay, they have some weird things like the bar is inside the bathroom, the water smells bad and they advice not to drink it but in general it was okay. My main complain is the costumer service. We arrived just in time for check in and one of the rooms was not ready, since we had 3 rooms it was not a big deal, but things just went bad from there. When we took a shower we didn't have shampoo or conditioner and upon calling the answer was that they will bring and never did. I asked the service lady to bring me some and she said I have to go pick it up in the front desk because they don't give them these amenities. My mom got cold one night and she took out the blanket from the closet only to discover an old tissue there. Do they every wash the blankets? I'm not sure. Next day we went to report it and they said they will come and clean and change everything but they never did... Other than the rooms, we were not impressed by the food or the drinks service, the food was just average, we expected more local food and some seafood options but we didn't really encounter any of it. For the drinks you have to make a line in one of the service areas to receive one. We've been to many all inclusive before and this is the first time we found something like that. Unless you are in the pool that has the bar inside, you will have to make a line and hope that they have what you want. This of course limits the amount of drinks you have, nobody wants to go on vacations to make lines many times a day to receive a drink. Finally, we asked to do a late check out as our flight was leaving at 6pm, first day they told us yes, next day they said they couldn't, I asked them to try to make an exception given that we had received our room late and when the front desk person went to ask the supervisor, he didnt even try to come to explain or apologize, he just said I'm not obliged to and that's it. Without even looking at me and being just a foot away. We just kept having this small incidents here and there and overall the experience was not good. And to finish our vacations, last day we are playing with the kids in the pool and recording with our gopro and when my husband leaves my side the lifeguard comes to me with a security agent to ask if that's my camera because his friend just lost a similar one... I had to show him the pictures and videos of my kids that I had in the camera for him to leave me alone. I wouldn't recommend this hotel to anyone I know and I'm not planning to come back to this hotel again.

Bad experience
Silvia E,
Fri Jul 06 10:16:46 EDT 2018
We recently stayed at this resort,bad front desk service, rooms are not for a 5 star resort, not even a 3 star. Pools were nasty everyday. The only good staff was the restaurant staff, always smiling and willing to help. Our sandals got stolen from balcony, our room was for 4 people but we ended up calling front desk, which took us several tries for someone to answer and send us what was missing from the room.

Good mid-quality hotel
DublinEventGuide, Dublin
Mon Jul 02 18:41:24 EDT 2018
The Riu Jalisco is a really good mid-quality all-inclusive hotel. It is a busy place and not an overly expensive hotel, so you get what you pay for: The rooms are nice, clean and spacious, the restaurants provide good food and an adequate service, the (free) bars have endless amounts of cocktails and drinks for you, the grounds are well maintained, the pool area is nice and there is a piece of private beach. We enjoyed our stay there entirely. If you are expecting a luxurious hotel, then the Riu Jalisco is not the perfect place for you. If you are looking for a good hotel for a good price, then the Riu Jalisco is it. At times the place is seemingly flooded by local day-pass guests, but that was not the case when we were there in December 2017. The only downside when we were there was that due to fact that the hotel was not full, the restaurants weren't all open, but closed on rotation.

The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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