Puerto Vallarta/Riviera Nayarit

Riu Jalisco

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All Inclusive    

2018 Exceptional Values
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availablity at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availablity and upon request), $35 spa credit in Ocean Harmony massage for two (50 min) per adult. (This discount does not apply with other promotions and discounts)

Rising from an oasis of palms on a long stretch of beach, triangular turrets glimmer silver in the Vallarta sun. A white Mediterranean Palace, Riu Jalisco has walkways and gardens that surround two lagoon swimming pools. Pelicans skim waves that gently break over miles of gold sand - a beach lover's dream. The lobby and restaurants are enriched with polished wood, frescos, hand painted floral ceilings, and mosaic tiles - the signature of extraordinary RIU Resorts. The theme, the state of Jalisco, Mexico is intermingled with the decor.

Many activities are available! Nightly entertainment includes the Disco (entrance and drinks are included) and live shows. RiuLand Mini-Club features fun activities and a playground for kids ages 4-12. Adults can also relax in the swim-up bar and mingle with new friends. Complimentary 24-hour WiFi is also available in the common areas of the resort (available in rooms for an additional charge). Guests of Riu Jalisco enjoy exchange privileges with the Riu Vallarta next door (dinner restaurants excluded).

Riu Jalisco has many dining options! Scrumptious buffets are offered at Don Emiliano, Doa Adelita serves Mexican cuisine, Brazilian Rodizio specialties at Nayarit, Asian fare at Gran Dragon, and a Grill Steakhouse La Botana. Unlimited drinks are served at the five bars and a fully stocked mini-bar and liquor dispenser is available in all rooms. Riu Jalisco is definitely a 24-hour all-inclusive delight!

Find more information about Riu Hotels & Resorts.

Learn more about Puerto Vallarta/Riviera Nayarit.
Hotel is 1.5 miles (2 kms) to Nuevo Vallarta, 9.3 miles (15 kms) to Puerto Vallarta & 7.8 miles (13 kms) to Licenciado Gustavo Daz Ordaz International Airport (PVR).

Local Phone: 011-52-322-226-6
Toll Free Phone: 1-866-666-8816
Fax: 610-359-6625
Barber / Beauty Salon
Boutique Shops
Car Rental
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
The property features two pools one with swim-up bar and children's pool.
Flamingos Golf Club ($)
Holes: 18
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Additional Charge
Paddle Boats: Complimentary
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Complimentary
Spa: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
A hotel in the heart of nature, kissed by the fine sand of an exceptional beach with every kind of comfort, services sports and leisure facilities. Located in Riviera Nayarit on Flamingos beach. Complimentary access to Pacha disco open 7 nights a week); drinks included. Exchange privileges with Riu Vallarta for lunch and snacks during summer season only. Beach: Located on Flamingo Beach Check-in: 3:00 PM
Check-out: 12:00 pm
Total Rooms: 700
Year Opened: 2002 Credit Cards: Visa, Master Card
Student/Spring Breaker Groups (21 years of age or older) are accepted on request. At least 1 person 21 years or older is required in each room February-May & 1 person 18 or older the rest of the year.
Two double beds or one king bed with bunk bed. Third single bed or sofa bed. Minibar and liquor dispenser. Bathroom with shower and bath amenities. Balcony or terrace.
Other Amenities -
Air Conditioning
Balcony or Terrace
Hair Dryer
Room Safe
Two double beds or one king. Minibar and liquor dispenser. Bathroom with shower and bath amenities. Offers a balcony or terrace.
Other Amenities -
Air Conditioning
Balcony or Terrace
Hair Dryer
Room Safe
Main room master suite with a king bed (no door to this room) and two private bedrooms (with doors) - one with two double beds and one with pull out sofa bed. Two bathrooms included, neither connected to a bedroom. Balcony or terrace available.
Other Amenities -
Air Conditioning
Balcony or Terrace
Hair Dryer
Room Safe
King bed, Separate living room area with sofa, ceiling fan, Phone, Satellite TV, Mini-bar, Liquor dispenser, Safe, Balcony or terrace, Bathtub, Shower, Bidet, Double sink, Hairdryer, Amenities kit
Other Amenities -
Air Conditioning
Balcony or Terrace
Hair Dryer
Room Safe
King bed, Separate living room area with sofa, A/C, Ceiling fan, Phone, Satellite TV, Mini-bar, Liquor dispenser, Safe, Bathtub, Shower cabin, Bidet, Double sink, Hairdryer, Amenities kit, Balcony or terrace with ocean-view & jacuzzi
Other Amenities -
Air Conditioning
Balcony or Terrace
Hair Dryer
Room Safe
These connecting rooms are two rooms, being sold as one unit. For the room description, please review the Standard room description.
Other Amenities -
Air Conditioning
Balcony or Terrace
Hair Dryer
Room Safe
Riu Jalisco features 1 meal plan options:
All Meals, Drinks & Tips
There are 5 Restaurants at Riu Jalisco:
Don Emilliano - Main restaurant with non-smoking areas, offering buffet style dinning and show cooking stations. Theme dinners served twice a week.
Gran Dragon - A la carte restaurant serving Asian cuisine. Open for dinner..
La Botana - Beach restaurant and snack bar serving continental breakfast, lunch and snacks during the day and for dinner a Grill Steakhouse.
Nayarit - A la carte restaurant offering during the day Italian cuisine and at night Brazilian Rodizio. Dress Code: Casual Formal
Dona Adelita - A la carte restaurant serving Mexican cuisine. Open for dinner.
Daily Activities & Entertainment:
Volleyball, shuffleboard, ping pong, kayaking. 1 introductory scuba diving lesson in the pool.
Nightly Activities & Entertainment:
Live music and Riu theme shows and disco.
Children's mini club and playground. Children's activities include pool and beach games, arts and crafts, and talent shows.
Applicable Ages: 4 to 12 years old

Children's Facilities
Children's Pool
Babysitting Fee: $
Advance Notice for Babysitting: Yes

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
4020 Recommend
4020 past Apple Vacationers would recommend Riu Jalisco to their friends and family

Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 4572reviews
What to expect

Apple Vacations Traveller Reviews
We had many issues at the Riu Julisco
Jan 18 2018
First, the people checking us in seemed very smug and seemed to make jokes to each other in Spanish when we asked to exchange American dollars. Then, the pool had a strict floaty policy which broke our kids' hearts. We've stayed at other Riu properties as well as other resorts, and have never been told that we cannot have a floaty in a pool. People were constantly getting annoying whistles blown at them whenever they did something against the overly strict rules. Then, we spent an hour and a half at a restaurant (not buffet) and still did not receive our dinners! We gave up and went to the buffet because the kids were melting down they were so hungry. When we voiced our displeasure, the staff didn't care. The mixed drinks were not good - except for the mojitos. There was no real orange juice at breakfast - it was some sort of artificial orange drink, and we were looking forward to having mimosas at breakfast, but were not able to get one. When we went to the bar for one, it was mixed with this artificial orange drink and was not good at all. Disappointing because mimosas are such a special treat to have at breakfast! Overall, there was no feeling of being appreciated as a guest. The staff made us feel like they were doing us a favor by letting us stay at their resort.
Customer Rating: 

Perfect Escape in Puerto Vallarta
Jan 08 2018
Wonderful hotel with friendly staff and excellent food. By far and away, the best beach location with palm trees, lounge chairs and stunning view. We absolutely would visit again!
Customer Rating: 

very good resort, food could be better
Dec 17 2017
salt, pepper dispensers worked poorly, ketchup hard to find. nice peanut snack at lobby bar.
Customer Rating: 

Frontier Airline Problem
Dec 11 2017
Frontier lost my luggage. I had no clothes with me, and my luggage did not arrive until late Saturday, 12/2/17. I had to go buy clothes and toiletries. Am I reimbursed anything??? I also paid luggage fees for both ways?? Do I get any of that back?? Thank you. Victoria Monken. 618-792-5648
Customer Rating: 

Great Experience
Dec 08 2017
Great attitude of the personnel, clean, We love Apple Vacations. We always go Apple. We love it.
Customer Rating: 

Riu Jalisco
Oct 23 2017
The hotel was very noisy day and night. They played the music at pool so loud all day that I could hear it in my room with the door closed. It was so loud that it was distorted. The food on the resort was TERRIBLE. We found that the Riu Vallarta next door was much nicer and the food was leaps and bounds better. So we spent most of our days walking over there and using their facilities. All of the bathrooms throughout the resort smelled like the sewer was backed up. And the worst thing of all was every single night they partied till 11, then the club on the resort would open. The club would let out at 2 then people would start screaming and yelling all throughout the resort until about 4am. Then starting at about 7:30 the pool music would start and kids would start screaming. Sleeping there was a struggle. Stay at the Riu next door.
Customer Rating: 

Excellent service, friendly staff, but NOT clean
Jul 27 2017
Entertainment staff, desk staff, bar staff were all friendly and accomodating. I would not return because the room was very dirty, king bed was 2 twin beds and it was very uncomfortable. Mold in shower, dirty toilet and toilet brush left in water closet. Pools were generally very dirty and it did not seem like the filters were working. Also, several lights inside of the pool were coming out and it may have been a danger. Staff were great, apple staff was great. Pool and room conditions were very dirty.
Customer Rating: 

Riu Jalisco Experience
Jun 26 2017
Overall, the Riu Jalisco was average. Our family had a nice vacation for the amount of money we paid. I do have a couple of complaints. 1) The pool was very dirty: food items, straws, hair, cloudy appearance. This was by far the worst pool experience we have had in the several years of traveling with Apple. 2) 90 percent of the customers were locals. I felt that the staff catered to the locals. For the most part, all of the language spoken was in Spanish. I do believe that the entertainment staff worked hard and tried their best to provide a good experience. The Apple Representative was also very helpful and provided a great experience for us. Overall, a good visit, but a few improvements could be made.
Customer Rating: 

Riu Jalisco
Jun 19 2017
The hotel was suppose to have an adults only pool but it was not enforced. There were multiple small children around the pool Bar We spent the majority of our time at the Rui Vallarta Pool. If you did not do additional tipping and a lot of it you did not get bar service. It appears that all locals vacation there and it was taken over by them. The people were rude and would cut in front you at the buffet. We made the best of our trip but will never go back there. A king bed is twin full beds put together so if you wanted to sleep next to your spouse you have to sleep on one full bed as they would spread apart. The A/C was not very cold. The beds were extremly hard. We were suppose to have our rooms all together withour group but that did not happen half of the group was on several different floors. Our apple Rep Ramon was very the friendly person there. He was very helpful with in many aspects. Once of the couples had to change their flight to a day early due to getting sick from the food and the hotel would not refund a one night rate for them. The entire group has stomach problems the last few days we were there. Not all resturants were op[en when they said they would be.
Customer Rating: 

Hotel is not a 5 star
Jun 16 2017
Check-in is 4:00 and most flights get in prior to that. But you can sit at the bar and drink. The King bed is two doubles pushed together. It is hard to get small waters in the room. The general attitude of people of Puerto Vallarta is Americans don't matter. Lack of common courtesy by staff and other people staying there. This hotel is not geared towards U.S. citizens.
Customer Rating: 

Great Time at the Riu Jalesco
May 31 2017
The Riu Jalesco was the same quality I had come to expect after staying at other Riu properties. One strange quirk here - no door to the bathroom area. I was traveling with my 20 year old son and it was a bit awkward NOT to have a door. Fortunately, there was a couch with vinyl covers in the room and we were able to use the couch cushions as a door to block the shower, sink, toilet area to allow privacy. Food was good, specialty restaurants good. Restaurant near beach had serious bird problem that needs to be addressed. Main pool was murky some days - don't know if it was the wind blowing sand in or people not rinsing off, but when sun glasses fell off of head, they could not be seen/located on bottom. Creepy! Housekeeping services excellent. We tipped $5 daily and our mini fridge was never empty, towels always aplenty and room spotlessly clean. Double check peanuts in lobby bar - we found maggots in them and that was rather disturbing.
Customer Rating: 

TripAdvisor Traveller Reviews
Don't bother
Tanya M,
Thu Jan 18 13:26:41 EST 2018
There is no music in any of the common areas of the resort. Our room smelt like a drian hole. The air conditioning didn't work. The fan didn't work. We had to sleep with our balcony door open to the side alley of the resort where garbage pickup and then worker entrance was so loud all through the night and early hours of the morning. We asked about a different room for 4 days in a room and kept getting our room put on different lists and after packing all of our stuff up were still cancelled and reconfirmed and then lied to our faces several times by the front desk staff about when we would get a room that had sufficient amenities for what we were expecting based on their website and reviews. If you would like mediocre service, average food and a stinky funless vacation then this place is for you.

Beautiful resort
Richard v,
Wed Jan 17 12:13:50 EST 2018
Loved the resort though it could be frustrating. Asked for 2 adjoining rooms, they couldn't do it because the resort was full. Ok, maybe but they also put us overlooking an empty lot. Not a nice way to rest on the balcony! Overall I would give their organization skills a fail. No ice later in the afternoon at the pool bar one day. Only beer another day. Beach was great, the vendors respectful. Evening entertainment was not great even with a live band for new years eve. Could never understand why the local bars could show NHL and Juniors hockey but a huge resort with a sports bar can't. Very surprised to have to pay 5 pesos for a game of pool. Had a late flight and had to use the 'hospitality suite' which was really just a couple shower stalls separated into women's and men. Food was good but the al la carte were mostly just themed buffet restaurants. Had a beautiful picture of a steak advertising the steak house but the actual steak looked like the typical tortured mexican beef.

3 Years in a Row
carolwpg2016, Winnipeg, Canada
Wed Jan 17 10:32:19 EST 2018
Our family has been so fortunate to spend 4 weeks at the Riu Jalisco in the last 3 years. We just returned from our most recent visit Dec 31 to Jan 7. Yet again all was great. This year we were given rooms facing tha access road. Certainly not as pretty but so quiet. No entertainment noise, no kitchen noise. Turned out great! Food yet again terrific. This year the shrimp in the linguine at the Italian restaurant was like candy. Best ever. All restaurants up to par. Maître d was so accommodating as we arrived at the resort during New Years dinner and it was a little chaotic. Service was over the top this year. Our son left his fulled loaded backpack in a cab. The entire front desk staff and the gentleman who calls up the taxis were on top of it. Amazing. And because people are good they were able to get a hold of the driver and he returned it to the hotel the next morning. That speaks volumes to honesty and quality staff ..This year the beach was best ever. Kayaking in the morning, waves early afternoon and sandbars late afternoon. So is a forth visit in the future. Sure hope so.

Always a great time!
joycetoo, Regina, Canada
Wed Jan 17 05:39:57 EST 2018
This was our second time at the Riu Jalisco and had a wonderful time again. The crew at the pool were very entertaining, as were the performers in the shows at night. The only things that can be improved on 1: softer towels please!!! Towels were very hard and heavy. I pay good money to come to this resort and it pisses me off when my Hubby and I go to the pool at 10:00 am and all the chairs around the pools have towels on them. When we finally find chairs ,we watch and I would say over half of the marked chairs are not being used!! Management should stop this practice as it not fair to the customer who is actually there to sit by the pool!! One more thing....this is Mexico and I expected to find a Churro in the buffet, none, not one!! My mouth was watering for a Churro. Overall a great holiday and hope that these small problems will be looked at by management.

Small issues add together!
Gailem68, Regina, Canada
Tue Jan 16 09:18:49 EST 2018
We stayed at the Riu Jalisco December 29, 2017 until January 5th, 2018. We enjoyed the very hard-working, pleasant staff members, especially Lupita and Tony in the Cantina, Gabriel and Adriana in the Poncho bar and Salvador in the Don Emiliano restaurant. The ever-so-predictable, consistent weather was lovely and of course, the sun, sand and ocean are the reasons we went. We got a really good deal on this all inclusive and realize, “you get what you pay for”, but we were disappointed in a number of things. Our fridge needed a new seal on the door to keep the drinks cold and was finally fixed (well, a little) after our 3rd request. One night I had to rig up the toilet tank lever to the flapper in order to get our toilet to flush! The towels were less than luxurious; very old and used with a terrible musty smell! The twin beds were pushed together to make a ‘king bed’ but were made as two separate beds.....and, they both had smelly, noisy mattress covers with plastic backs. When we asked to have them removed, one was shoved up and left on our closet shelf when it actually needed to be laundered. Sometimes our dirty towels were left on the floor, instead of being removed, and our beds were just made, not changed. We feel that on our second last day, we may have gotten a different staff member cleaning because there was a definite improvement!! We wish we had that staff member for the entire time. I included a picture of the lovely towel animal that was left....we only had one while others had them every night! (In the picture you can also see the two small beds pushed together.) I have included a picture of the ‘spectacular’ view of the back lane from our balcony - we asked to move (not only for the view but the other issues as well) and were told they were very busy but maybe they could change us for Thursday (our last night) but rather than pack up, we stayed. We would not go back to this resort.

The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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