Puerto Vallarta/Riviera Nayarit

Riu Jalisco


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All Inclusive    

Exceptional Value!
Honeymoon:
Surprise gift in room, small bottle of Tequila, king bed (subject to availablity at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availablity and upon request), $40 USD spa credit in Ocean Harmony massage for two (50 min), per adult, per person, per stay. This discount does not apply with other promotions and discounts.

Rising from an oasis of palms on a long stretch of beach, triangular turrets glimmer silver in the Vallarta sun. A white Mediterranean Palace, Riu Jalisco has walkways and gardens that surround two lagoon swimming pools. Pelicans skim waves that gently break over miles of gold sand - a beach lover's dream. The lobby and restaurants are enriched with polished wood, frescos, hand painted floral ceilings, and mosaic tiles - the signature of extraordinary RIU Resorts. The theme, the state of Jalisco, Mexico is intermingled with the decor.

Many activities are available! Nightly entertainment includes the Disco (entrance and drinks are included) and live shows. RiuLand Mini-Club features fun activities and a playground for kids ages 4-12. Adults can also relax in the swim-up bar and mingle with new friends. Complimentary 24-hour WiFi is also available in the common areas of the resort (available in rooms for an additional charge). Guests of Riu Jalisco enjoy exchange privileges with the Riu Vallarta next door (dinner restaurants excluded).

Riu Jalisco has many dining options! Scrumptious buffets are offered at Don Emiliano, Dońa Adelita serves Mexican cuisine, Brazilian Rodizio specialties at Nayarit, Asian fare at Gran Dragon, and a Grill Steakhouse La Botana. Unlimited drinks are served at the five bars and a fully stocked mini-bar and liquor dispenser is available in all rooms. Riu Jalisco is definitely a 24-hour all-inclusive delight!

Find more information about Riu Hotels & Resorts.

Learn more about Puerto Vallarta/Riviera Nayarit.
HOTEL LOCATION
Address: AVE. DE LOS COCOTEROS NO. 160



MX
Local Phone: 011-52-322-226-6
Toll Free Phone: 1-866-666-8816
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
The property features two pools one with swim-up bar and children's pool.
Golf: NEARBY
Flamingos Golf Club ($)
Holes: 18
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Additional Charge
Paddle Boats: Complimentary
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Complimentary
Spa: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
A hotel in the heart of nature, kissed by the fine sand of an exceptional beach with every kind of comfort, services sports and leisure facilities. Five restaurants, two swimming pools, two Jacuzzis, disco, children's swimming pool swim-up bar, mini-club and children's playground. Beach: Located on Flamingo Beach Check-in: 3:00 PM
Check-out: 12:00 pm
Total Rooms: 700
Year Opened: 2002 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. No student groups accepted unless one person is 21 years or older.
ROOM TYPES
JUNIOR SUITE OCEAN VIEW W/JAC
King bed, Separate living room area with sofa, A/C, Ceiling fan, Phone, Satellite TV, Mini-bar, Liquor dispenser, Safe, Bathtub, Shower cabin, Bidet, Double sink, Hairdryer, Amenities kit, Balcony or terrace with ocean-view & jacuzzi
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Hair Dryer
Telephone
Television
Room Safe
Satellite
STANDARD ROH CONNECTING
These connecting rooms are two rooms, being sold as one unit. For the room description, please review the Standard room description.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Hair Dryer
Telephone
Television
Room Safe
Satellite
STANDARD FAMILY ROOM
Two double beds or one king bed with bunk bed. Third single bed or sofa bed. Minibar and liquor dispenser. Bathroom with shower and bath amenities. Balcony or terrace.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Hair Dryer
Television
Room Safe
Satellite
STANDARD ROOM
Two double beds or one king. Minibar and liquor dispenser. Bathroom with shower and bath amenities. Offers a balcony or terrace.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Hair Dryer
Telephone
Television
Room Safe
Satellite
STANDARD 2 BEDROOM FAMILY ROOM
Main room master suite with a king bed (no door to this room) and two private bedrooms (with doors) - one with two double beds and one with pull out sofa bed. Two bathrooms included, neither connected to a bedroom. Balcony or terrace available.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Hair Dryer
Television
Room Safe
Satellite
JUNIOR SUITE
King bed, Separate living room area with sofa, ceiling fan, Phone, Satellite TV, Mini-bar, Liquor dispenser, Safe, Balcony or terrace, Bathtub, Shower, Bidet, Double sink, Hairdryer, Amenities kit
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Hair Dryer
Telephone
Television
Room Safe
Satellite
DINING
Riu Jalisco features 1 meal plan options:
All Meals, Drinks & Tips
There are 5 Restaurants at Riu Jalisco:
Dona Adelita - A la carte restaurant serving Mexican cuisine. Open for dinner.
Don Emilliano - Main restaurant with non-smoking areas, offering buffet style dinning and show cooking stations. Theme dinners served twice a week.
Gran Dragon - A la carte restaurant serving Asian cuisine. Open for dinner..
La Botana - Beach restaurant and snack bar serving continental breakfast, lunch and snacks during the day and for dinner a Grill Steakhouse.
Nayarit - A la carte restaurant offering during the day Italian cuisine and at night Brazilian Rodizio. Dress Code: Casual Formal
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Volleyball, Shuffleboard, Ping Pong, Kayaking. Complimentary snorkeling lesson at pool.
Nightly Activities & Entertainment:
Live music and Riu theme shows and disco.
CHILDREN'S PROGRAMS
Children's mini club and playground. Children's activities include pool and beach games, arts and crafts, and talent shows.

Children's Facilities
PlayGround
Children's Pool
Babysitting Fee: $
Advance Notice for Babysitting: Yes

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
4020 Recommend
4020 past Apple Vacationers would recommend Riu Jalisco to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 4380reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
I may never go back to a Riu hotel, very dissapointed
JoseAntoniooo, Port Coquitlam, Canada
Thu Jun 15 15:42:29 EDT 2017
Dirtiest pool I have ever seen. I found food leftovers, dorito bags, lemons and oily water everywhere. Guests were messy and really dirty, the beach was dirty, guest would bring their own speakers and play music really loud. Dinner was chaos, no organization, people pushing each other to grab a piece of food, often using their hands to grab stuff. Drunk guests singing mexican songs and howling like wolves in the hall of the rooms until 3 am in the morning. I was basically pushed away from the beach, the pool, the meals and my room. First time I would wake up and leave the hotel immediately. Employees do not seem motivated to care or provide guidance to the guest. This was my 3rd time at a Riu chain hotel and I am completely disappointed, I feel they owe me a vacation.

Watered Down
sayjarrod02, Chicago, Illinois
Wed Jun 14 14:00:24 EDT 2017
Dissatisfied with the quality of some foods and mildew smell in the rooms. My cousins room actually had mold on the shower ceiling.The juice and foods that can be watered down to be stretched, were done so beyond an acceptable limit. For example: I poured my guacamole onto my plate, and all the juices were flavored water. However, the staff(all) I would give five stars. They were very helpful and took pride in the premise.

Dream Vacation!!!
Marius B, Calgary, Canada
Wed Jun 14 05:55:43 EDT 2017
One of the best hotels i`ve staid at. Awesome staff, good food and very clean beach. Bars at your discretion late at night. I will definitely go at the same hotel next time. Thank you Riu Jalisco We traveled in April 2017

Very Disappointed
wkirby461, Pittsburgh, Pennsylvania
Mon Jun 12 07:47:03 EDT 2017
I would honestly think twice about staying at this resort.... Food is mediocre at best... the same thing night after night.... While my room was kept very clean, neighbor had an experience with a roach and we saw dead roaches in the walkways and in the gym. When we advised management, they did not immediately attempt to rectify. Also, do not travel to Jalisco during an election... we were never told that there would be a 25 hour "dry period:" which meant no alcohol, even for US citizens... This was included in my overall fee for the resort,,, not very happy about that... This caused us to travel outside the resort and take on unexpected expenses. Very noisy at night...

Title: 1st Trip to Mexico, 2nd to a Riu resort
MikeV5656, Barrie, Canada
Fri Jun 09 17:42:47 EDT 2017
Stayed May 22-29, 2917, felt this was really a 4.5 Star. ** BEWARE ** -- On way out of the airport to find the Sunwing bus, we got fooled by a local salesman whom we asked to direct us to the Sunwing bus and instead he directed us to his co-worker who pretended to be a Sunwing rep. The "rep" asked to see our proof of transfer to the hotel, then he proceeded to chat us up & tried to give us "complimentary gifts/excursions"... warning bells went off when I realized he wasn’t wearing a Sunwing ORANGE shirt nor had his id badge visible. We politely tried to leave but he kept trying to keep us there, then another salesman came over to try to stop us from leaving. After we got away, it left a very bad feeling with us as our info was on the itinerary, which he read in detail then gave back to us. - HOTEL: -- Arrived at the hotel about 9:00 pm. They upgraded us for free to a family suite because they had overbooked the regular rooms. Suite was awesome: 2 bedrooms, each with a TV, 2 bathrooms, and separate TV room. Door to balcony couldn't lock, no key. Took them the whole next day & 4 different employees in 3 visits, to look at it, before someone came to replace the entire handle & lock mechanism. Safe was locked, no clothes iron, 2 bedside lamps were missing adapters - all 3 were rectified quite quickly. 3rd TV remote was missing, didn't notice until next day, told front desk but it was never replaced before we changed rooms on the 3rd full day. - ROOMS: 1st one (#4195) was closest to disco: 1st night it was quiet after 11:10 pm (front desk said the noise would stop at 11:00 pm., so it wasn't so bad). 2nd night: not quiet until about 12:40 am. 3rd night: the disco was so loud that our walls were shaking! Called front desk, within 5 mins, the music was turned down, to a dull roar, 10 mins. later, it was back to full volume. Called front desk again, same results! Music finally ended at 2 am. when disco closed. All 3 nights, drunken men & women were yelling & splashing in the decorative pools until 3-3:30. ** Realize this WASN’T the hotel's fault, but it kept waking us up. Next day, we changed to a quieter side (#5112- with 3 beds & 1 bathroom) – front desk was mostly accommodating (with a tiny bit of run around), to change our rooms. Allowed us to check out the “new” room before accepting it. We were so sleep deprived that we slept 12 hrs. straight that night! -- The Sunwing Rep, Jose Luis Montano, met us the 1st morning after we got in. He was very attentive, empathetic & so efficient! He encouraged us to tell him about every little thing that wasn't right so that he could take it to the hotel management & make our stay more comfortable & enjoyable. Even though we'd already reported them to the hotel, he wanted to record them to follow-up. He also encouraged us to ask for some compensation for the 3 noisy nights. We didn't want anything, just a quieter room. He finally came up with getting us a late checkout as the checkout is 11 am. & our bus pick up was at 5 pm. The hotel agreed but we had to sign 2 sheets of agreements from the hotel (we weren't allowed copies of them). Later that evening, the hotel wanted us to sign the same papers again (they called & I explained I’d already done that with Jose, HOWEVER, they later left a note on our door). The next morning, while we were trying to sort it out (explained to Livier, Customer Service, that we'd already done that with Jose), Jose happened to come by & told us to leave & go enjoy our day & he'd sort it out. That's the last we heard of it. -- BEDS: comfortable, but pillows a little thin. The sheets were NOT changed on the 2nd day when we asked for the room to be cleaned (the beds were made but my husband had to remake his properly so that the sheets didn't come out & get bunched up). We didn't have Housekeeping come into our room at all for the rest of the week. We just changed our towels with the maids & made the beds ourselves. -- Called for a mini bar restocking (since we had the do not disturb sign on all the time); a guy came within 15 mins. and gave us whatever water/pop we wanted (didn’t touch beer/booze as we’re light drinkers) – just very impressed by how quickly the guy came & how accommodating he was. - ACTIVITIES: we specifically chose this 4.5 star hotel over the 5 star Riu Vallarta (2 doors down) because it advertised snorkeling equipment included. I even asked the Sell Off Rep when I was booking it, about the snorkeling off the beach. She said if the hotel had snorkeling equip. on the website, then we'd be able to snorkel off beach. The hotel doesn't EVEN have any snorkeling equipment! They want to sell you an excursion for about $400 USD for 2 people, for just 1 hr. snorkeling, a 2 hr. B-B-Q lunch on a beach (whoop-to-do), about a 3 hr. round trip by boat (free drinks) + about 1 hr. round trip by bus to the dock. Ridiculous! ** As I write this review, I just checked Riu Jalisco on Sunwing’s website again & it still advertises that the resort includes snorkeling equipment! PLEASE, Sunwing/Signature Vacations, REMOVE this from your website -the resort is obviously not being checked for accuracy of offerings. We chose R. Jalisco specifically BECAUSE we thought we’d be able to go snorkeling off the beach! Very disappointing. We did inform Jose Luis, Sunwing Rep, of this and even showed him where it was advertised on the Sunwing site. -- AIR RIFLE shooting - that was fun even though a bit frustrating as the rifle sights were way off. ---- Thanks to Alberto at the air rifle activity - he was hilarious & seemed to genuinely enjoy his job. He ran it twice & he made our time there fun. -- Zumba - tried for 1st time, it was really fun. --TABLE TENNIS, LADDER BALL, SNOOKBALL (included but not advertised on website) – right beside towel shack – you need to leave photo id at towel shack to get equipment from towel attendant, but for Snookball, need to get the ball from the Amphitheatre. Equipment was in fair condition. - POOLS at both Riu Jalisco & Riu Vallarta: 1 adult, 1 kid: HA! BOTH ADULT pools were inundated with kids - couldn't be in any pool with a drink as kids were splashing/kicking right beside you. BOTH pools at R. Jalisco were also NOT clean - couldn't see the bottoms except one time when we were there at 9 am. and only a handful of people were in it. By 10-11 am, the pools were crowded & the water was cloudy. Each time we visited R. V., the pools were about 1/3 less crowded than at R. Jalisco and the water was a little clearer, but not much. * Riu Jalisco had the WORST pool cleanliness of any of the resorts we've been to.* We think that was due the large number of people (with children & babies greatly outnumbering the adults) in the pools. - GYMS: at both Jalisco & Vallarta were not as complete as all the other resorts in Cuba, Jamaica & D.R. (7 different all-inclusive resorts) that we've visited. They were clean & the equipment was mostly well maintained - however, ALL 3 bikes in the Jalisco gym didn’t work. Vallarta’s gym was bigger, the change rooms were also much bigger & “fancier”. For me, it was nicer to work out at R. Vallarta. - RESTAURANTS: - 1st time at the Asian & Mexican for dinner, the food was tasty, 2nd time, they lacked variety & the quality wasn’t as good. Went to the Italian once, we didn’t think it wasn’t worth trying again as we’re not pasta lovers, so not much variety for us. Didn’t try The Steakhouse for dinner as it’s outside - at lunch there were LOTS of crows always flying through the dining area - they were ready to pounce on the leftover food as soon as everyone left a table. Also, because it’s on the beach, it’s very windy which is good to keep bugs away, but it cools down your food rapidly, so you don’t get to enjoy a hot meal. --Fri. night we saw a large (approx. 1.25”/3.25 cm – no exaggeration!) cockroach in the Buffet dining room, I pointed it out to our server & she killed it and disposed of it immediately. The next day at lunch in the Mexican rest. (across from the Buffet rest.), we saw another similar sized cockroach. A female staff was sweeping the floor just 5 ft. away from it & we pointed it out to her, (she didn't speak English), she looked at the roach & gestured with her hand (we interpreted it as she thought we were wasting her time) then she turned away and left! I took photos of the roach which was hiding against the wall by then. I asked our server why the cleaner wouldn't do anything about it. She didn't speak much English, and so I showed her where the roach was. By then, it was gone. I looked under some tables & it had moved along the wall closer to our table. She reluctantly stepped on it then left but didn't clean it up. I looked to see if it was dead but couldn't tell (didn’t want to get too close). We were so disgusted that we left. A local family eating close to us thought we were overreacting. Guess they are used to seeing cockroaches. We certainly aren’t in Canada. We immediately went to find Jose Luis & he took our report. I emailed him the photos of the roach. He said he'd let the hotel management know that we'd seen 2 roaches in 2 different restaurants on 2 different days. He said that they'd probably apologize in writing or verbally. They didn't. Jose followed up with us on Sun. but still nothing from the hotel. Upon checking out Mon., Katia took our room & towel cards but told us to come back just before 5 pm. (when our bus to the airport was scheduled to arrive), to get our wrist bands cut off & to get our transfer paper for the bus. We thought that was strange as some of our travelling companions had their bands removed at 4:40 and were given their bus transfer. We went back at 5 and while our bands were being removed by a co-worker, Katia slid a paper fan & bamboo key ring (both with Riu Jalisco’s names on them) & said they were a gift for us. No explanation. As the bus was loading, we just said thanks & left. No apology nor mention of the roaches. We felt that these were cheap, tacky "gifts" from the hotel as they didn't want to acknowledge the roaches. We don’t care about the gifts, seeing large cockroaches running around while you are dining, is not pleasant. They aren’t hatched at that size, so they’ve been around a long time. ** POSITIVES** - SERVICE: -- Front desk: was overall, really friendly, quick & excellent, especially from Christian & Katia at the front desk. Adryan seemed to be the manager of the front desk but he wasn't very friendly towards us. He was efficient, though. -- Restaurants: also friendly and efficient, except for 2nd roach incident. - FOOD: -- overall, was much better than Cuba (4, 4.5 stars) or Dominican Republic’s (4.5 (Puerto Plata), 5 stars (Riu Republic, Punt Cana)) all-inclusive resorts. We ate mostly at the Buffet for dinner - it was really delicious food with a good variety & the presentation was always beautiful. IT WAS REALY NICE THAT WE DIDN’T NEED RESERVATIONS FOR ANY OF THE SPECIALTY DINNERS. Since our 2nd visits to the Asian & Mexican restaurants for dinner were disappointing, we weren’t stuck not being able to have dinner as we could leave & try another restaurant. - ACTIVITIES: many were offered. ** The RESORT IS SPECTACULARLY well-kept, clean & BEAUTIFUL! We actually preferred the R. Jalisco's lobby decor to the Riu Vallarta’s, as it is more modern (a beautiful blend of black, white & purple colour scheme). Riu Vallarta is decorated more in the dark Colonial/Spanish style and while charming, up close the lobby chairs are a bit dated/worn & smelly. Their grounds are just as breathtakingly beautiful and well-kept as is Riu Jalisco’s. Didn’t see any suites, but from the lobby, grounds & having lunches in 2 different restaurants at R. Vallarta, in our opinion, it isn't worth paying more for the 1/2 star rating above R. Jalisco. - SUNWING REP: Jose Luis Montano. WHAT an EXCELLENT CUSTOMER SERVICE REP! Made us feel like VIPs and bent over backwards to help us have an enjoyable stay. - WEATHER: PERFECT every single day of the 6 day/7 night stay…. Not a drop of rain, slightly uncomfortable humidity only for a short while one morning (went for breakfast & it was gone by the time we were done). We realize we got really lucky with the weather!! ** With all that happened, we STILL enjoyed our stay. We will return to Mexico but not necessarily to this resort – too many kids in the ADULT pools and too many babies screaming in the dining rooms. Thought there would have been less families given the time of year we visited. We love our own grandkids & children in general, but we needed a break from TOO many children and certainly didn’t get it here. MANY, MANY THANKS to Jose Luis Montano, the Sunwing Rep.: Jose, you really made our vacation! Thank you once again!



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