Guanacaste

Riu Guanacaste


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All Inclusive    

Crystal Award Winner: Best Staff and Service in Central America, 2012

Exceptional Value!
Honeymoon:
Late check-out (based on availability), Free upgrade to next room category (based on availability), and $40 spa credit per adult (restrictions apply).
Family: Two kids 12 & under Stay Free with two paying adults from 5/1/17-12/23/17.

Located on beautiful Matapalo Beach in Guanacaste, the Riu Guanacaste's guests will bask in both luxury and comfort while taking in the beautiful natural landscapes and romantic beaches.

Riu Guanacaste features four restaurants, including an International buffet and a Grill Steakhouse. Five bars serve an unlimited selection of domestic drinks and select international drinks. Each room also features its very own liquor dispenser and mini-bar. Complimentary 24-hour WiFi is also available in the common areas of the resort (available in rooms for an additional charge).

This resort is perfect for families! Two-Bedroom Family Suites accommodate up to five people and boast two bathrooms. Kids will have a blast at the playground and RiuLand Mini-Club for ages 4-12. Adults can partake in the daytime entertainment program and try their luck at the casino - entrance is included! At night, wind down with a show put on by RIU's exceptional staff.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is recognized and certified as a sustainable company by the National Tourism Institute of Costa Rica and is Blue Flag Certified for having Costa Ricas 3rd cleanest beach.

The Riu brand also has protection programs for endangered species, allowing for the recovery of flora and fauna, and is also an active participant in the Coral Reef Resotration Program at Playa Matapalo. Customers and employees also receive continual environmental training and awareness programs.

Additional green initiatives include new uses of purified water, which has boosted efficiency in water consumption on a per guest basis. Ozone laundry is also utilized in an order to reduce energy, water, and chemical consumption.

Find more information about Riu Hotels & Resorts. Learn more about Guanacaste.
HOTEL LOCATION
The hotel is 20 miles to the local airport in Liberia. The closest Village is Nuevo Colon
Address: PLAYA MATAPALO, SARDINAL
CARILLO, GUANACASTE


CR
Local Phone: 011-506-2681-231
Fax: 610-359-6625
Website Address: www.riu.com
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby
Pools
Number of Pools: 1

Swim-up Bar
Pool with adjoining jacuzzi.
Golf: NEARBY
Holes: 18
Tennis
Number of Courts: 1
Outdoor Courts: 1
Lighted Courts: 1
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Snorkeling: Complimentary
Paddle Boats: Complimentary
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This resort is located on the seafront in the beautiful region of Guanacaste onn the Pacific coast of Costa Rica. This Resort is located on Playa de Matapalo beach. Buildings are 6 stories. As well as a superb range of leisure possibilities, they offer five modern, fully-equipped Conference rooms, and a special gastronomy detail. Beach: Located on Playa de Matapalo Beach Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 701
Year Opened: 2009 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Drinks are not included in the disco and casino. Complimentary WiFi is available in all public areas of the hotel.
ROOM TYPES
FAMILY ROOM
Family room includes one king bed and one double bed, and a private balcony or terrace. Room also features a minibar, a liquor dispenser, a bathroom with double sinks, and more. Minimum Occupancy: two adults and one child.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUITE
Suite includes one king bed, a separate living area with a sofa, and a private balcony or terrace. Room also features a bathroom with a hydro-massage tub, a minibar, a liquor dispenser, and more.
1 King Bed Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
OCEANVIEW SUITE WITH JACUZZI
Suite includes one king bed, a separate living room with a sofa, and a balcony with a a Jacuzzi and beautiful ocean views. Room also features a bathroom with a hydro-massage tub, a minibar, a liquor dispenser, and more.
1 King Bed Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Jacuzzi
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
STANDARD OCEANVIEW ROOM
Standard guestroom includes one king bed or two double beds, and a private balcony or terrace with beautiful ocean views. Room also features a minibar, a liquor dispenser, a bathroom with double sinks, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
STANDARD
Guestroom includes one king bed or two double beds, and a private balcony or terrace. Room also features a minibar, a liquor dispenser, a bathroom with a double sink, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
2 BEDROOM FAMILY SUITE
Family suite includes one bedroom with a king bed, a second bedroom with two double beds, a living room with a sofa, and a private balcony or terrace. Minimum Occupancy: three adults or two adults and two children.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Minibar
Sofa
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR ROOM
Superior guestroom includes one king bed or two double beds, and a private balcony or terrace. Room also includes an elegant bathroom, a minibar, a liquor dispenser, and other upgraded amenities.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
STANDARD ROOM CONNECTING
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the description listed above.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Kitchen
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
STANDARD OCEANVW CONNECTING
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the description listed above.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Kitchen
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR ROOM CONNECTING
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the description listed above.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Kitchen
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Riu Guanacaste features 1 meal plan options:
All Meals, Drinks & Tips-Four Restaurants/Five Bars
There are 5 Restaurants at Riu Guanacaste:
La Toscana - Italian restaurant.
Furama - Asian style restaurant.
Liberia - Main buffet-style restaurant with a terrace. Non-smoking.
Tucan - Gourmet style restaurant.
Ocotal - Poolside restaurant and steakhouse for dinner.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Table Tennis, Beach-Volleyball, Windsurfing, Snorkeling Equipment, Kayaking. Scuba Diving (lesson in pool).
Nightly Activities & Entertainment:
Evening Shows, Live Music, Casino (casino-complimentary entrance, drinks not included).
CHILDREN'S PROGRAMS

Applicable Ages: 4-12 years

Children's Facilities
PlayGround
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
2801 Recommend
2801 past Apple Vacationers would recommend Riu Guanacaste to their friends and family
TripAdvisor Web Reviews
Based on 6177reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Great location, but bring your own chef...
jeffmccaleb, Livermore, California
Thu Jun 22 14:27:46 EDT 2017
First, let me provide my perspective on how I rate a resort of this nature. When providing an opinion, I think it’s a good idea to provide the “lens” that you’re looking through. I travel for business on a regular basis and am accustomed to Hilton and Marriott brands in the U.S. I have stayed at another 5 star resort in Mexico one time before this. I’ve also been on one cruise ship. I’ve travelled internationally a handful of times. For me, vacations are more about adventure than rest and relaxation. I’m not much of a beach or pool person. I enjoy and eat fine food on a regular basis. I do not drink alcohol. That being said, here’s my experience at the Riu Guanacaste All Inclusive: Location – it’s about a 45 minute drive from the Liberia airport. Last 25 minutes are well paved, narrow, winding roads. The resort is situated on the beach in a nice ocean cove surrounded by lush hills. Very nice location. ***** Grounds – the landscaping is impeccable. Lots of palm trees, neatly trimmed hedges, trimmed grass. Beach access is a 3-4 minute walk from the lobby of the hotel. Beach is extremely clean with plenty of lounge chairs and shade or full sun (as you desire). Not sure if Costa Rica allows private beaches, but the way it is situated, it would be very hard for someone to get to the beach without going through the security gate in the front of the resort. I think you would be hard pressed to find a nicer location. ***** Rooms – are nicely decorated and functional. Beds are firm, but not too bad. Pillows are slightly larger than a throw pillow you would have on your sofa. Plumbing fixtures are tarnished and in need of replacement. Overall, the room is okay, but for a 5 star resort, I would expect to nice, shiny plumbing fixtures. *** Amenities - pool areas have plenty of seating and shade. Pools have an adults only area with a swim up bar. The 5 different bars were all nicely furnished and include free alcohol. Internet access is bad. You have the option of free service that is only available in the lobby with a limit of 1.5hrs for your entire stay or you can pay for service that reaches your room and does not have time limits. It does limit you to 4 devices. I paid $70 for 1 week, but they have ala carte services for shorter terms. When the internet service is working, web surfing and email feels like home, but I lost wifi connection enough that I considered asking for a discount or refund. Needless to say, this was a disappointment for me. * Entertainment – starts at 9pm. We go to bed early, so we weren’t able to take advantage of this service. If you are like me, be sure to bring earplugs. Our room was somewhat close to the stage, but the way the hotel is laid out, I’m assuming the sound can be heard everywhere. Without earplugs, I would have been a bit frustrated. No rating on this one. Service – absolutely impeccable. The staff was friendly and went out of their way to make sure that we felt welcome and well taken care of. ***** Food – was the biggest disappointment for me. There are 5 restaurants to choose from. “Fine Dining”, Italian, Asian, Steakhouse and a Buffet. Breakfast and lunch only have the buffet option. With the exception of the buffet, there is limited seating. Despite the fact that the service directory in the room states that you can make a reservation, seating is on a first come, first served basis. First seating is a 6:15pm, but the line begins to form before 5:45pm. The second night at the resort, we showed up at 6pm hoping to get a table at the “fine dining” location. We waited in line for about 25 minutes to find out that it was full and we would have to come back around 8pm to get a seat. We walked away frustrated and went to the buffet. The buffet includes a wide selection of ethnic foods as well as kid friendly food. Very similar to other resorts, cruise ships or Vegas style casinos. We showed up at 5:45pm for the 6:15pm seating at the fine dining establishment. We were able to get a seat, so we took a count of seats. It only seats 45 people. There was plenty of room for additional tables. The management needs to take a trip to the Napa Wine Country sometime so they can learn how to make the most of their floor space. While the atmosphere and the food presentation were on par with a nice restaurant, the food was lackluster at best. The ceviche tasted like it was pure vinegar and the shrimp in rice dish tasted like they used Rice a Roni from a box. My wife ordered a filet mignon that was completely burnt on one side and completely raw on the other side. Another night, we tried the Asian restaurant. We arrived early to ensure that we got a seat and felt confident that we would have no trouble getting a seat. A few minutes later, the people in line in front of us saw an acquaintance they made and invited them to join them in line. As the doors opened up, literally 30 people walked up and through the door. They were all part of the same “group”, but sat at different tables. We were still able to get a seat and found they have menus on the tables, but it is actually another buffet. I tried the sushi and found that it tasted just like the pre-packaged stuff you would find in a supermarket. I tried the Peking duck, but it was too tough and dry to chew. We didn’t try the Italian as we didn’t have time and I’ve had such poor luck with steaks in other countries that I didn’t even try the steakhouse. It seemed to be one of the more popular locations and I heard stories that they mismanaged the orderliness of letting people in after the initial seating. Only ½ star for the food. All in, I would give the place 3.5 stars. If like to spend the day poolside or on the beach, drink a lot and don’t mind bad food, this genuinely is the place for you. Based on the way I spend my time vacationing, this place was probably a poor choice for us. Hope that you’ve found this helpful! Enjoy your trip to Costa Rica!

Pura Vida!
Sherry D, Kernersville, North Carolina
Thu Jun 22 08:21:05 EDT 2017
My husband & I along with 2 other couples visited June 14th - 21st. Great resort! -Very clean. Staff are very hard working and continuously clean from sunup to sundown. -Grounds are beautiful. -Rooms have hair dryer, iron, safe, refrigerator (stocked with beer, water and soda), shower gel and hand soap. There is a liquor dispenser also. -All staff very friendly -Breakfast buffet was great! (Try the chocolate covered doughnuts. They were so good!) -We enjoyed all of the restaurants but Tucan was our least favorite. Chowder and ceviche starters were very good but entrees weren't that great. If you want to try Tucan, best to line up at 5:30 for dinner at 6. They have limited seating and line grows quickly. The dress code for all restaurants was shoes required and no tank tops. This is mentioned in the hotel's informational brochures. -The best, hardest working bartender on the property was Coghi in the Sports Bar. He makes the best espresso martinis! -Loved the beach! Water was pretty calm during the day. Sand is dark which makes the water seem dark but if you go out a little ways, you can see how clear the water is. There were some very small jellyfish which did sting a bit but nothing major. Wasn't overly painful, more of a nuisance. We just moved over a bit and it was fine. There are some locals on the beach selling pottery, jewelry and massage services. They were friendly and moved right along if you said no thank you. -If you are an animal lover, you will enjoy seeing all of the iguanas basking in the sun. A lot of chirping birds (don't leave your plate of food unattended in the Ocatel lunch buffet. Birds will fly down and take food from your plate). Saw one coati (looked like a raccoon). It hung out in the bushes at the Ocatel restaurant at night, waiting for someone to throw it a scrap of food. Didn't actually see any monkeys around the hotel but could hear the howlers in the morning. Many butterflies all over. -Walked down to the Monkey Bar. Great drinks and very friendly staff. -Went on the Arenal volcano tour. 3 HR bus ride (comfortable and air conditioned). Ricardo, the tour guide was amazing. Tour included boat ride to the volcano, lunch, rain forest tour (a lot of hiking up hill and several hanging bridges), hot springs stop and dinner at a 5 star resort. Served our group buffet style (very good). Had amazing view of the volcano. Our price was $140 USD per person. We used Swiss Travel. -Booked water taxi with Scuba Caribe to Coco Beach. That was fun. $20 round trip. Also booked snorkeling excursion with them. That was fun but water wasn't very clear and we did get a lot of jellyfish stings. Only hurt for a few minutes. $25 per person -Zip lined on Congo Trail. 15 minute ride from hotel. A lot of fun. Saw 2 howler monkeys. There is some hiking up hill and up steps. $55 per person. -Casino was fun. We played 3 card poker. Dealers were friendly and some joked with you. Was a good time. Would definitely visit again. Costa Rica is beautiful. Take plenty of bug spray!!

A typical all inclusive hotel
rakesh p,
Thu Jun 22 04:35:14 EDT 2017
A typical all inclusive resort. The staff was very nice. The hotel decor is very ugly. It lacks shade and can be unbearably hot. I had to go back to my room in the afternoon. Food was good. The Japanese restaurant is a waste. Nightly entertainment is good.

“Great holiday for the price”
SarandDave, Bedford
Wed Jun 21 22:16:38 EDT 2017
We are 2 older couples in our 60’s who booked with First Choice and flew premium club hence good flight on the Dreamliner and great service on board. No immigration forms on board which had to be filled in at airport which for most people meant delays. As we were near the front of the queue we were first through and had booked a taxi transfer (as recommended when the holiday was booked) so did not have to wait for people to arrive at the coach, so we had no delay. Our rooms were on the ground floor with “walk in” shower, as we had requested being in our 60’s, were cleaned every day. Clean, Costa Rican style Euro or US plug sockets are required. Optics in the room and fully stocked mini bar but no kettle which we found irksome having to go to the 24/7 bar if we wanted a hot drink then trying to carry it without burning our fingers. Food is of a good standard and we’d certainly challenge anyone who said they couldn’t find something nice to eat. Breakfast was buffet style with a very good selection especially the hash browns when they were available (best I’ve ever had). Lunch was also buffet style, generally from 2 locations with similar selection, but depending on how busy the hotel was sometimes only the restaurant near the pool was open. Dinner was available from 4 A la carte and 1 buffet, which had a themed food selection on alternate nights over a period of a week. The a la carte restaurants were steak bar, Asian, gourmet and Italian, with the steak bar and Italian being the most popular. You will need to get to them early around 6-6:15 to eat or put your name down for 8:30 sitting. Although our favourite was the Asian everyone we spoke to and we spoke to a lot of people in 2 weeks had their own opinions and favoured different restaurants including the buffet. Snacks were available 24/7 from the Sports bar with Nachos and a fridge of cold food. There is an excellent selection of quality drinks but the GnT was exceptional. Great cocktail selection, lovely coffee and good for non-alcoholic drinks too. The animation team put on shows each evening, mainly dance. The hotel is close to the USA and hence a lot of Americans come for a weeks chill out but also large wedding parties and parties of females which can all prove to be very noisy. Also local people come at the weekend which further increases the “vibrancy” of the pool area. There are often 8 staff at the bar to keep the alcohol flowing especially helped on with a modicum of tipping. If you're looking to relax get a sun bed on the back row or at the beach. There can be a slightly unpleasant odour near the bar with so many bodies. We spoke to people from the Rui Palace Hotel next door who come to the Guanacaste since the Palace was too quiet and lacked entertainment. (They could use our facilities but not visa versa. Mind you they had paid a lot more, had slightly better food? and had a kettle in the room). Shops on the hotel boulevard are expensive as you'd expect. Our main interest in trips was to see the sloths and toucans in the wild which would have required 2 organised trips but we spoke to Marcus, a rep who works alongside the Thomson rep., who organised a local guide to take the 4 of us to see both in 1 day. Although it was a long day, 6am to 7pm we saw all we wanted. We used the taxi boat to Coco Beach, at US$20pp, but we were disappointed with the place as it was like a very small rundown Blackpool only worth a visit if the pharmacy was needed. The snorkelling was not good off the beach except, I’m told, to the right near the rocks. As I enjoy snorkelling I did the US$25 guided snorkelling tour over a volcanic reef which proved to be very worthwhile spotting rays, moray eels, puffer fish and large shoals of smaller varieties. Only take US dollars and plenty of small denominations for tipping. In the evening, women can wear what they want, within reason. Gents were generally in shorts and shirts, as no vests were permitted. Insect repellent and bite cream is absolutely essential as is sun block. We were there in the first 2 weeks of June when it was often sunny in the morning for around 4 hours, then it's cloudy and very humid the rest of the day with heavy rain at times. With the rain, however, the country is cloaked in green and very familiar to us Brits. I don’t think it would be as nice outside the rainy season as our guide said it was brown and leafless. There is a ‘NO SMOKING’ policy throughout the hotel, which is government imposed, even on room balconies. There were however designated smoking areas within the grounds of the hotel. Recommendations to the hotel. There is nowhere to sit in the evening where it is cool and quiet to chill out, play cards and quietly socialise. It would be very simple to change the reception bar to fit the need. A kettle in the room would be an absolute minimum outlay which would be much appreciated by most guests.

2 week stay in June
mandalaina, plymouth england
Wed Jun 21 13:07:30 EDT 2017
Have just returned from spending 2 weeks at the Rui Guanacaste. We went with Thomson holidays. Upgraded our flight seats at check in both in U.K. For outbound flight and through rep at hotel on inbound flight. Check in, flights, transfers all spot on. Hotel check in was easy. We were on the fifth floor room 5134 overlooking the spa building and the adjoining hotel. Not much of a view if your short due to the high wall of the balcony- I presume a safety thing. The room has been newly painted yellow with dark stained furniture- tiled flooring, a dated bathroom and super king bed- chairs and a small table. Tv has just 3 English channels- golf, CNN and Fox News. There is a shower over bath, Inset into the wall, his and her sinks, toilet and hairdryer. Shower gel is provided ( when topped up) Towels are ugly hard brown things. Getting in and out of bath is a bit dangerous but rails are there. The room was quite spacious as you'd expect from a Rui. Fridge and optics are in the room but no kettle. the provided radio alarm clock had no plug. The sink plugs didn't work. Food is either in the main buffet restaurant or specialist evening restaurants that you have to queue up for from about 5-45 for a 6-15 meal or the 8pm seating. The Tucan, Asian and Italian were good- didn't try the Steak place as we ate there one lunchtime- too many fruit flies that put me off. All the food was good. Breakfasts superb and varied. Waiting staff were attentive. The cleaning staff walked up and down constantly, one never put a broom to the floor which we found entertaining each day being cleaners. The gardens were lovely, beach - no bar/ brown black sand and a few loungers. Swimming pool had loads of sunloungers and shade. It became incredibly noisy- crazily noisy that you couldn't talk. There is a swim up bar. There are 4 smoking areas around which didn't really get cleaned. Smoking is banned in Costa Rica which was a shock. You cannot smoke outside these areas as if caught it's a $300 US fine- that includes balconies, trips and even pubs etc ( even outside them) The smoking areas however were the hub of good fun and a laugh in a place where there is basically zero to do. Sergio in the Sports bar, and his team were brilliant and forever cleaning and prepping- nice people. Wifi- it's free in the lobby areas and public areas but not your room. It's expensive to purchase. Trips are not cheap. Half a day fishing $400US 2 Scuba tank dives( half day including hire) $100 US. Half day Diamante sanctuary and 4 zip lines $98 each. All trips have to be paid in cash. No card. You can get dollars from 6pm at an ATM in the casino. You can go on private bus excursions but these only run if there are enough numbers. The zip wiring is amazing- loved every second of it- not too keen on the zoo but it's a sanctuary. It was rainy season so humid and really wet when it does rain ( daily) There is nothing set up for adverse weather and with no English TV many English speakers- not just the brits, were bored rigid. Tip- get a months free trial of Amazon prime, download the app, rent dvds from Amazon, download them and then you at least have a film to watch on an iPad etc. Prime films don't work as it's out of the area but rental dvds do xx My biggest gripe was our room cleanliness. As I said, I'm a cleaner and see stuff maybe others don't. On arrival there was long brown hairs stuck to the wall tiles in our bathroom- it's still there and not mine as I have short purple hair! There is thick brown dust on the hair drier casing, the dead bug by the chair near the TV stayed for 2 weeks and the sheets and bedding were stained to high heaven. We had boot marks on the sheet for 4 days ( obviously not changed) and only twice was the room "cleaned" - I even changed the sheets myself by taking 3 off the cart and ditching 2 as they were worse than the slept in ones The sheets need replacing. The balcony was never touched. There are teams of cleaners with really squeaky walkie talkies- from 7 am, but unless they do the job it's pointless. Gardeners work really hard and are lovely- one, when I was sat outside offered me a drink from a fallen coconut. They do however start mosquito spraying from 4am - it was our alarm clock. It's a pretty and unique place to go but not much to do at the hotel in the day. It seems to be the new Cancun for American student spring breakers. It gets busy at weekends and really, really loud with screaming and shouting after the disco turn out etc. I'm glad we went to see it, see the jungle, animals and wildlife and the Zip wire. 10 days is more than enough. Would we go back? No. we've seen what we came for. Please sort out your bedding and cleaning. Also be a bit more discreet with security issues? One guest or overstayer - whatever he was was actually slam dunked to the floor as I was walking past. He was squealing terrified. Another group of lads who were calm and polite had a 5 man escort out the building. With that and walkie talkies everywhere it gives off the wrong impression.



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