Guanacaste

Riu Guanacaste


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All Inclusive    

2018 Exceptional Value!
Honeymoon:
Late check-out (based on availability), Free upgrade to next room category (based on availability), and $35 USD spa credit per adult.
Family: Two kids 12 and under Stay Free with two paying adults from 5/1/18-12/23/18.

Located on beautiful Matapalo Beach in Guanacaste, the Riu Guanacaste's guests will bask in both luxury and comfort while taking in the beautiful natural landscapes and romantic beaches.

Riu Guanacaste features four restaurants, including an International buffet and a Grill Steakhouse. Five bars serve an unlimited selection of domestic drinks and select international drinks. Each room also features its very own liquor dispenser and mini-bar. Complimentary 24-hour WiFi is also available in the common areas of the resort (available in rooms for an additional charge).

This resort is perfect for families! Two-Bedroom Family Suites accommodate up to five people and boast two bathrooms. Kids will have a blast at the playground and RiuLand Mini-Club for ages 4-12. Adults can partake in the daytime entertainment program and try their luck at the casino - entrance is included! At night, wind down with a show put on by RIU's exceptional staff.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is recognized and certified as a sustainable company by the National Tourism Institute of Costa Rica and is Blue Flag Certified for having the 3rd cleanest beach in Costa Rica.

The Riu brand also has protection programs for endangered species, allowing for the recovery of flora and fauna, and is also an active participant in the Coral Reef Resotration Program at Playa Matapalo. Customers and employees also receive continual environmental training and awareness programs.

Additional green initiatives include new uses of purified water, which has boosted efficiency in water consumption on a per guest basis. Ozone laundry is also utilized in an order to reduce energy, water, and chemical consumption.

Find more information about Riu Hotels & Resorts. Learn more about Guanacaste
HOTEL LOCATION
The hotel is 20.5 miles to the local airport in Liberia. The closest Village is Nuevo Colon. Located on Matapalo Beach in theGuanacaste province of northern Costa Rica.
Address: PLAYA MATAPALO, SARDINAL
CARILLO, GUANACASTE


CR
Local Phone: 011-506-2681-231
Fax: 610-359-6625
Website Address: www.riu.com
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby
Pools
Number of Pools: 3

Swim-up Bar
3 swimming pools with sun terraces, one with a swim-up bar. Separate whirlpool.
Golf: NEARBY
Vista Ridge Golf & Country Club
Guests receive a discount on green fees with transportation between the hotel & golf course. Includes: 18 holes, golf cart, bottled water, cooler, golf club rentals, fresh towel, opportunity to use resort style pool before or after round of golf.
Holes: 18
Green Fees: $
Tennis
Number of Courts: 1
Outdoor Courts: 1
Lighted Courts: 1
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Snorkeling: Complimentary
Paddle Boats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This resort is located on the seafront in the beautiful region of Guanacaste on the Pacific coast of Costa Rica. This Resort is located on Playa de Matapalo beach. Buildings are 6 stories. As well as a superb range of leisure possibilities, they offer five modern, fully-equipped Conference rooms, and a special gastronomy detail. Beach: Located on Playa de Matapalo Beach Check-in: 3:00 pm
Check-out: 12:00 pm
Total Rooms: 701
Year Opened: 2009 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Drinks are not included in the disco and casino. Complimentary WiFi is available in all public areas of the hotel.
ROOM TYPES
STANDARD ROOM CONNECTING
Connecting rooms are two rooms, being sold as one unit.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Kitchen
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
STANDARD OCEANVW CONNECTING
Connecting rooms are two rooms, being sold as one unit.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Kitchen
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR ROOM CONNECTING
Connecting rooms are two rooms, being sold as one unit.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Kitchen
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
FAMILY ROOM
Room includes 1 king size bed, direct dial phone. Bathroom equiped with bathtub, double sink and amenities kit. Balcony or terrace.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUITE
Room includes 1 king size bed, separate living room area with sofa, direct dial phoneand walk-in closet. Bathroom equipped with hydromassage bathtub, extra shower cabin, bidet, double-sink, vanity mirror, balcony or terrace.
1 King Bed Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Minibar
Sofa
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
OCEANVIEW SUITE WITH JACUZZI
Room includes 1 king size bed, separate living room area with sofa, direct dial phoneand walk-in closet. Bathroom equipped with hydromassage bathtub, extra shower cabin, bidet, double-sink, vanity mirror, balcony or terrace with ocean view and private
1 King Bed Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Jacuzzi
Minibar
Sofa
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
STANDARD OCEANVIEW ROOM
Room includes 2 double beds or 1 king size bed, direct dial phone. Bathroom equipped with bathtub, double-sink, vanity mirror, balcony or terrace with ocean view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
STANDARD
Guestroom includes one king bed or two double beds, and a private balcony or terrace. Room also features a minibar, a liquor dispenser, a bathroom with a double sink, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
2 BEDROOM FAMILY SUITE
Room includes 1 bedroom with 1 king size bed, 2nd bedroom with 2 double beds and living room area with sofa, direct dial phone. Two bathrooms equiped with bathtub, double sink and amenities kit, second bathroom also with bidet. Balcony or terrace.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Minibar
Sofa
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUPERIOR ROOM
Superior guestroom includes one king bed or two double beds, and a private balcony or terrace. Room also includes an elegant bathroom, a minibar, a liquor dispenser, and other upgraded amenities.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Riu Guanacaste features 1 meal plan options:
All Meals, Drinks & Tips-Four Restaurants/Five Bars
There are 5 Restaurants at Riu Guanacaste:
Tucan - Gourmet style restaurant.
Ocotal - Poolside restaurant and steakhouse for dinner.
La Toscana - Italian restaurant.
Furama - Asian style restaurant.
Liberia - Main buffet-style restaurant with a terrace. Non-smoking.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Table Tennis, Beach-Volleyball, Windsurfing, Snorkeling Equipment, Kayaking. Scuba Diving (lesson in pool), tennis court, body surfing.
Nightly Activities & Entertainment:
Live music, shows or RIU evening program daily. Complimentary access to "Pacha" disco (drinks not included). Access to casino(drinks not included).
CHILDREN'S PROGRAMS

Applicable Ages: 4-12 years

Children's Facilities
PlayGround
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
2801 Recommend
2801 past Apple Vacationers would recommend Riu Guanacaste to their friends and family
TripAdvisor Web Reviews
Based on 7364reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Extremely Rude staff and subpar all inclusive
Iamyoungflyflashy, Houston, Texas
Thu Oct 11 20:00:05 EDT 2018
Stayed at this hotel in Jan 2017 with a large travel group for vacation. Upon arrival to the hotel we proceed to check in and are told there is no room for us. We booked our trip ahead of time and didn't remember we agreed to stay four days instead of five. Our other friends were able to check in immediately and hotel staff told us we were not in the system. Of course that couldn't be because we booked through our travel group 6 months in advance. We gave the staff the name of our group and she said there are lots of groups here. After going in circles, with the rude front desk woman, finally another stepped in to help us and realized the room check in was for the next day. Since this was our mistake we asked to stay with our friends in their room for the night. The staff then quoted us an outrageous price to room with them so we asked to have our own room for the night and then transfer over to our oceanview room the next day. This took many hours for them to finally supply us with a room and start the vacation. Staff who are not paid tips are very nasty to customers and I got the feeling it was because of lack of staff unity and pay. Restaurants' food were fair but at night the all inclusive portion was cut off. You could drink all night but restaurants and resort shut down around 11 pm. The lights are turned off all around resort and you must walk around in dark to your rooms. Many of the elevators were not working during our stay which is hard if your room is far from main lobby. While in the sports bar, after watching a football game, the cleaning staff pulled a chair across my leg and cut me. She never stopped to apologize or help me. I had to return to front desk to ask for first aid kit and they told me they did not have one. Luckily my friends were there who spoke fluent Spanish and attempted to help me. Many of the staff pretended to not understand English when it was convenient for them. Bartenders and cooks were nice and assisted guests. Top shelf liquor their was low shelf in the US and if you wanted 1800 tequila or equivalent it would cost extra. I tried to speak to manager with my concerns but to no avail they didn't seem bothered. Anytime I went into a restaurant I was told my cover up was not enough for entry into the establishment. Pools are great, rooms are lovely with large bathroom and beach is rocky with black sand. Otherwise Costa Rica was a lush great place but the time I had at the resort was not worth the money. If staff would have tried to redeem the trip I would have rated higher. I even wrote to RIU after and they offered me to join their club so they could give me some points. Being that this was my first RIU stay I didn't want to join there club to continue receiving bad service. I travel to many countries and have never been treated so unfair. Our group consisted of about 75 people and majority of us were not treated kindly.

Fantastic place
oakappleguy, london
Thu Oct 11 05:07:05 EDT 2018
Visited here for a week ,and i could not fault this place at all!!! Very nice rooms cleaned daily ,plentiful fresh food and fruit ,entertainment and endless cocktails ,this place is amazing and id come back here without a doubt! The staff are very helpful and friendly

Drone problems
gfgt2008, Kincardine, Canada
Thu Oct 11 05:04:58 EDT 2018
We were overall impressed with this facility, however were targeted by peeping Tom's. While getting changed from the pool, my wife and I saw a drone with a video camera hovering at our window. A I approached it dropped to where 2 employees were seen recovering it. We complained at the front desk and our Sunwing reps. The management made us feel rediculous as if we were lying. Other guests mentioned drones hovering over the beach.

A LOT OF INSIDE INFO..was able to use both resorts
blissful86, Brooklyn, New York
Wed Oct 10 12:44:51 EDT 2018
This is going to be a lengthy review due to the issues that occurred. So bear with me. I used both Guanacaste and Palace resorts so please read to understand the difference btwn both with insider info at the end. YOU CAN NOT USE PALACE IF YOU ARE STAYING AT GUANACASTE, BUT CAN USE GUANACASTE POOL AND BARS IF YOU ARE STAYING AT PALACE (NOT THEIR RESTURANTS) My boyfriend and I stayed from Sept 18-Oct 2, we had the bi level Jacuzzi suite room 5031, with the Jacuzzi being on the upper level balcony. A top floor (5th), private, corner 2 balcony suite with the view of the pool and ocean and jungle as well. I’ll break it down for you guys. Please read all, I know its long, but I literally just got back a week ago so this is all fresh. ROOM: The moment we walked in the room. No AC. The two ceiling fans were on, gave a nice breeze at night when you’re laying down, but the air conditioner? Not on. We called of course…. Several times. They sent someone up hours later as we were getting ready for dinner, and he didn’t even fix it. Long story short, we got a runaround of “Sorry, someone will look at it today..” for days instead of management just saying straight out that it couldn’t be fixed. They gave us a plate of chocolates and a bottle of wine as compensation. By the 2nd night they offered to switch our rooms to the Palace (even exchange). We checked it out. HA! It was basically on the basement level with no privacy. It’s not bi-level, but has a wraparound balcony. What won me over with the Guanacaste was its privacy of the room. Yes the Palace is more modern and a bit more expensive. We said no to the switch and they gave us wristbands to use at the Palace. Thank god because their food and pool and drinks were worth the hassle. (I will write a review for them as well) Another issue with the room was the décor. All dingy dark brown. For a jungle atmosphere and being in central America, that doesn’t mesh well. The mattress was rock hard. They didn’t give conditioner, only shampoo. Had to buy a $10 bottle from their overly priced gift shop. The elevator which has no air and definitely doesn’t look like it belongs in a resort, went out of service for over a day. Also, TV has 2 American stations – CNN and Fox News *Face Palm* everything else is In Spanish and bad reception. We did bring the firestick but our luck it didn’t plug into the TV. FOOD: This is the older of the two resorts. You’re paying less. You won’t get as great quality as Palace. BREAKFAST BUFFET: eh. I only had it once at Guanacaste the remainder of the days at Palace. They have standard stations, but it looks like a lot of food they put out once and reuse leftovers remaining days. LUNCH: lunch is served, at both locations, at the open air restaurant by the pool. I won’t comment much on the food since we basically ate all the time at the Palace. DINNER: Now this goes for both locations. I was highly confused on the dinner “rules” based on all the reviews here. Some say there’s two dinner times, some say if you miss it at 6 you’re screwed. Here’s the real deal: A) DO NOT go to Tucan. Food came out warm. Waste of a dinner. B) Dinner starts at 6. People start lining up about 5:50 for the Italian place, so if all tables are booked by the time you get down, say at 6:15, they will give you a buzzer (like at Outback). You also have the option of the buffet. But that closes at 9:30. I went there once in Guanacaste. DISGUSTING. Fake pasta. There is NO room service and only one option for food at 2am if you’re hungry which is the sports bar cheese nachos. You also don’t get much options at Guanacaste restaurants. Your standard 3 dishes. Buffet style apps and desserts. Like I said, we ate at the Palace for dinner like 5 out of the 7 nights. BARS/ENTERTAINMENT: We only went to the 24 hr sports bar. They have free endless nachos and cheese, a coffee machine, oh and hideous “snacks” in the fridge. I saw one snack was a HALF HOT DOG WRAPPED IN WHITE BREAD?!?!?! Umm… cue in a meme about growing up ghetto. Drinks did not make me tipsy. Their coffee was great though. Little inside info: The sports bar in the Palace has a popcorn machine and sandwiches, burgers, and a place to get cookies and hot drinks. We didn’t stay for any of their shows. They had Michael Jackson one night, Grease another. I thought it would be a play acted out. The Grease show was all lip synched to the soundtrack. Cute, if you’re 80, but not for us. The 2 other bars we didn’t go to. Had way too much seating and not enough people there. I’m sure during peak season that’ll be different. We peaked into their “club” one night, LOL…went back to the room. We went to the casino twice. Small, but had great AC lol.. Pools close at 6pm, so after dinner there isn’t much to do except go back to the room or drink. There is no activity involvement with the guests, it’s pretty dead around the resorts except for the stage area. POOL/GROUNDS: Both resorts are very well kept. Clean. Someone always cleaning/mopping. Both grounds and pools do look different but are both nice. I saw people at 7:30 am cleaning the pool getting it ready for the day. The lounge chairs at Guanacaste do seem a little more dirtier/older though. INSIDER TIPS/INFO: I’ll repeat, YOU CAN NOT USE PALACE IF YOU ARE STAYING AT GUANACASTE, BUT CAN USE GUANACASTE POOL AND BARS IF YOU ARE STAYING AT PALACE (NOT THEIR RESTAURANTS). There is a little road with a few shops, the spa/gym, casino, and club, which links both resorts together. The walk can be done within 5 mins. Went to the spa, got a 2 hour massage for $369 for the 2 of us. In America, a 2 hour massage for 1 person is $369. We were advised that on the weekend locals visit the Guanacaste. I wasn’t sure what that meant when I read reviews. Nothing against locals, but Friday – Sunday the Guanacaste is filled with local residents or people from other parts of the country. Palace was more of the tourist resort. At Guanacaste during that time, you’ll have only Spanish music at the pool. Also, they are able to use the lunch buffet, which I find unfair. As you’re walking the beach you will get locals trying to sell you activity and excursion packages. They can be annoying and relentless, but that’s their bread and butter. Bring a pair of sneakers you are ok with leaving there to throw out. I brought Nike ones that were on their way out by end of year. Used them for ATV and that was it. The sand is NOT white and the water is NOT crystal clear blue. Still beautiful but you’re not in the tropical part of the country. There are little sand crabs and iguanas and frogs jumping around. I seen all, plus raccoons. I ranted a lot in this, but don’t get me wrong, I was still in Costa Rica and already wanted to come back. The staff is friendly (other than management who didn’t fix the AC). The grounds are kept clean. Country itself is great. I would give RIU another chance elsewhere. If I had my choice for a do over, I’d choose the Palace but a standard balcony room. Guanacaste won me over with the privacy of the balconies. Palace has more options for food, and has a resort feel. Guanacaste has the “country” feel. I still enjoyed my stay regardless, since we were able to use both.

First resort in Costa Rica
Steve S, Greensboro, North Carolina
Wed Oct 10 11:35:28 EDT 2018
Having been to many many all inclusive resorts- and after reading some of the reviews-and being our first time in Costa Rica- we really wanted an open mind The Palace RIU is next door so a good size complex The first thing we noticed was one of the longest zip lines in Costa Rica having guests move across the valley right beside our resort An impressive entrance The check in was prompt - and the room had the promised ocean view- though the beds was somewhat firm- quickly resolved with a nice mattress topper The room had its own bar with liquor dispenser and mini fridge and a nice porch with chairs and a table Having 24 hours access to food and beverage made any hour convenient While this is not a 5 star luxury resort- it was nice and the staff was friendly- Angelica at the lobby bar was very nice - always remembered your name and favorite refreshments Dinner at the ala carts and the buffet was very good The vendors on the beach - needed to be nicely told yes or no- and they understood the snorkeling was very nice to the right side of the beach Many great sightings This resort was our first week and we moved fro here on the gulf to the bay beyond coco beach We have only fond memories of the resort- and understand that it is a good resort made it very nice



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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