Mazatlan

Riu Emerald Bay


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All Inclusive    

2018 Exceptional Values
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availablity at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availablity and upon request), $35 spa credit in Ocean Harmony massage for two (50 min) per adult. (This discount does not apply with other promotions and discounts)
Family: Kids 12 & under Stay and Eat Free (valid 1/02-4/30/18).

True to the RIU tradition, guests can expect exceptional dining, friendly service, comfortable accommodations and exciting entertainment at the fabulous Riu Emerald Bay. The charm of Mazatlan is nearby, with world-class fishing, fantastic golf courses, and excellent dining.

This family-friendly resort has many activities and excitement for kids. Children will enjoy their very own swimming pool and playground. RiuLand Mini-Club has numerous children's activities. Adults can relax with a refreshing treatment at Renova Spa or lounge with a tropical drink at the swim-up bar. Complimentary 24-hour WiFi is also available in the common areas of the resort (available in rooms for an additional charge).

Dining choices include buffet, Asian, Mexican, and Italian. A full American breakfast buffet, on-the-spot cooking stations, and a continental breakfast are available in the morning. A wide selection of pizzas, pastas, salads, and hot and cold buffets are served for lunch. Unlimited domestic drinks are included, as well as a stocked minibar and liquor dispenser in each room.

Find more information about Riu Hotels & Resorts.

Learn more about Mazatlan.
HOTEL LOCATION
The hotel is 7.5 miles (12 kms) to town and 20 miles (32 kms) from General Rafael Bue lna International Airport (MZT).
Address: Calzada Camarn Sbalo Cuartel 25,
Colonia Cerritos, Mazatlan
SIN

MX
Fax: 610-359-6625
Website Address: www.riu.com
HOTEL FACILITIES
Barber / Beauty Salon
Meeting Rooms
Pools
Number of Pools: 3

Swim up bar and a children' pool with slide
Health Club / Spa
Massage: Additional Charge
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Riu Emerald Bay, a beautiful & recreational hotel where you can delight in luxury & a ccommodations that have characterized RIU along with first-class service. The Riu Emerald features four retaurants, five bars, spa and disco. Beach:
Total Rooms: 716
Year Opened: 0 Credit Cards: Visa, Master Card
ROOM TYPES
JUNIOR SUITE OCEAN VIEW
King bed, Larger balcony or terrace, Ocean-view, Mini-bar, Liquor dispenser, Satellite TV, In-room safe, Bathtub, Shower, Vanity mirror, Hairdryer, Amenities kit, Iron/ironing board.
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD OCEAN VIEW ROOM
King or 2 doubles, Balcony or terrace, Ceiling fan, Mini-bar, Liquor dispenser, Satellite TV, In-room safe, Bathtub, Shower, Vanity mirror, Double sink, Amenities kit, Iron/ironing board, Hairdryer.
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD ROOM
King or 2 doubles, Balcony or terrace, Ceiling fan, Mini-bar, Liquor dispenser, Satellite TV, In-room safe, Bathtub, Shower, Vanity mirror, Double sink, Amenities kit, Iron/ironing board, Hairdryer
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD OCEAN VIEW CONNECTING
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the description listed above.
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
JR STE OCEAN VIEW ADULTS ONLY
Other Amenities -
SUPERIOR OCEAN VIEW ROOM
Other Amenities -
STANDARD PARTIAL OCEAN VIEW
2 story strandard, 2 sofa beds on 1st floor, King on second floor, Balcony or terrace, Partial ocean-view, Mini-bar, Liquor dispenser, Satellite TV on each floor, Bathroom on each floor, Bathtub, Shower, Double sink, Vanity mirror, Amenities kit
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
SUITE OCEAN VIEW W/JACUZZI
King bed, Ocean-view, Balcony or terrace with jacuzzi, Split-level living room with sofa (no sofa bed), Mini-bar, Liquor dispenser, Satellite TV, In-room safe, Walk-in closet, Hydromassage bathtub, Shower cabin, Bidet, Vanity mirror, Amenities kit.
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD OCEAN VIEW FAMILY
King and 1 double, Slightly larger that the Standard Room, Balcony or terrace, Ocean-view, Mini-bar, Liquor dispenser, Satellite TV, In-room safe, Bathtub, Shower, Double Sink, Vanity mirror, Hairdryer, Amenities kit, Iron/ironing board.
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
JR STE OCEAN VIEW ADULTS ONLY
King bed, Larger balcony or terrace, Ocean-view, Mini-bar, Liquor dispenser, Satellite TV, In-room safe, Bathtub, Shower, Vanity mirror, Hairdryer, Amenities kit, Iron/ironing board.
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
DINING
Riu Emerald Bay features 1 meal plan options:
All Meals, Drinks & Tips-Four Restaurants/Five Bars
There are 9 Restaurants at Riu Emerald Bay:
Las Gaviotas - Italian buffet restaurant
Sports Bar - Open 24 hours
Bamboo - Asian restaurant, buffet starters and dessert
El Estero - Lounge bar
Las Tres Islas - Buffet restaurant and live cooking stations. Special evenings with themed buffet 3 times a week
La Plaza - Bar
El Cerro - Lobby bar
Tabasco - Mexican restaurant, buffet starters and dessert
Playa Bruja - Poolside bar/swim-up bar
ACTIVITIES & ENTERTAINMENT
Nightly Activities & Entertainment:
Disco, Liive Music, Live Shows
CHILDREN'S PROGRAMS
Daytime entertainment program for children at RiuLand (daily)
Applicable Ages: 4 to 12

Children's Facilities
PlayGround
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
135 Recommend
135 past Apple Vacationers would recommend Riu Emerald Bay to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 3523reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Great experience
MICHELLE L.
May 13 2018
Overall a great experience. The food isn't the best by no means, but eating out is very cheap in Mazatlan. We chose to eat out for dinner most nights because the hotel only opened the specialty restaurants 2 nights of the 7 we were there.
Customer Rating: 

Excellent Resort
SHEILA S.
Mar 07 2018
The hotel was clean and the staff was friendly. I booked an ocean view room and it was beautiful. There is only one complaint. We had to make reservations for the Mexican restaurant and the food was not good. None of us liked what we ordered. On the upside the food everywhere else was great.
Customer Rating: 

RIU Showers are dangerous
JAMIE S.
Feb 28 2018
This was the second time staying at a RIU resort, however different destination. The showers are difficult to step up into & the bottom of the tubs are very narrow which can make it difficult when turning around in the shower. A friend fell in the shower while we were there. The overall size, double sinks, counter space is wonderful.
Customer Rating: 

Happy Mazatlan Visitor
PATRICK S.
Dec 16 2017
Second time at this resort. Excellent overall experience.
Customer Rating: 

Stay here if you like noise
CATHERINE M.
Apr 07 2017
This was not a relaxing vacation I had requested a quiet room but was put above the entertainment center which had shows until 11 PM keep in mind there was a two hour time difference so those of us from central and eastern time zones wanted to get to bed early as we were up early I did change rooms to go to the other side of the tower but there were weddings both at the hotel and at the next-door restaurant which blasted until 11 PM sadly there was really not any outdoor dining or junior suite only had king size beds in my adult daughter and I did not want to share we were not told us at the time of booking consequently we were given a saggy old cot seemed like there was nonstop noise morning tonight techno music at the Beach bar area people had their own ghetto blasters bands playing in the sand in front of the hotel in bands playing at the buffet entrance every night also they were heavy wooden chairs in the room that you could hear being moved around late until the evening lots of kids there was a wonderful massage hot five minutes down the beach which was not part of the hotel you had to be up by 8 AM to get your spot to sit no coffee makers in the room interior design and architecture of hotel very nice staff pleasant and accommodating 15th floor balconies had concrete barricades blocking view I realize it was spring break and this is a large hotel but with the noise and often times chaotic feeling I would not recommend this hotel of
Customer Rating: 

Riu Emerald
SHELLY G.
Jan 27 2017
This resort was wonderful! I have stayed in Riu resorts before. The only thing I missed from this Riu was the 24 hour room service. It was nice to be able to have a food option late other than the sports bar! Beautiful beach and beach views from every room. The staff was all amazing! Great experience, cannot wait to go back and stay at another Riu.
Customer Rating: 

JAMES W.
Oct 26 2016
Hotel and staff were great. No shade for the chairs on the beach. Avoid calling front desk for anything. We called to ask them to refill our water and were charged for the call. It was only 11.5 pesos, but they won't accept American currency.
Customer Rating: 

MICHAEL F.
Oct 20 2016
The hotel was pretty nice minus the elevators. They are small and theyou are slow to arrive. But in all fairness, we were on vacation so we weren't in a rush. We didn't realize it was a place for the locals, but the hotel guests were pretty rude.
Customer Rating: 

Not bad
MARY G.
May 05 2016
This was our first all-inclusive experience so I can only compare it to cruises that I have enjoyed. The hotel and staff were excellent, with one exception. Everything you have heard about the elevators is true. There are three elevators on each side, and they hold 10 people each, with 20 floors. If you are in a middle floor, the elevators are often full as they go by and won't stop. I felt bad for the many families with strollers, as taking the stairs was not an option for them. The pool area was nice. The drinks were okay, but with just a splash of liquor. Ask for a double. It was a nice experience overall. We witnessed a rescue (the surf is very strong) and those lifeguards were superb. They swam into the heavy surf like dolphins! We gave them a standing ovation as they came out.
Customer Rating: 

Riu emerald bay review
KIMBERLY K.
Apr 17 2016
Everything was fantastic except for the elevator wait time and re-stock of refrigerator being every other day.
Customer Rating: 

Good stay with exceptions
CHRISTINE F.
Apr 12 2016
Upon arrival at hotel we found that we were not placed together, as promised, out of 4 couples only 2 placedon same floor side by side, then 2 placed in separate towers. 6 out of 8 couples got sick at the hotel. Entertainment was poor, same each year, plus seems that only kids and audience were what made up most of the shows. Plus kids were unruly at the shows.
Customer Rating: 

TripAdvisor Traveller Reviews
Affordable all-inclusive for families
freyaflys, Newport Beach, California
Thu Jul 12 10:22:15 EDT 2018
I’m a repeat visitor here and I have nothing but good things to say about the Riu Emerald. This hotel already has a ton of reviews so I’m going to focus on my take on two unique aspects of this hotel: 1. two story rooms Not many hotels have two story rooms with two bathrooms, and this layout is perfect for my family. I prefer this layout to connected suites because I can easily keep an eye on my kids while still having enough privacy 2. Serious about safety I feel comfortable coming here alone with my three children. Their safety procedures are the most stringent I’ve seen at any hotel. The vehicle entrance is half mile away from the building and it is guarded at all times. No vendors are allowed on the property unless they work with the hotel. All guests must wear wristbands and the property is patrolled 24/7. I was here during a missing teen report, and the staff‘s response was immediate and incredibly thorough (teen was hiding in a friend’s room) When I was re-entering the hotel from the beach at two in the morning, a guard stopped me to make sure I was a guest. *a tip if you are traveling with kids* I don’t give my children soda, and they were quick to figure out they could get unlimited soda at the hotel. The staff is not supposed to say no to any guests (with the obvious exception of giving alcohol to minors, etc.), so in order to put the brakes on the soda train I really had to make it clear to the staff that I would make sure they didn’t get in trouble for saying no to my children. Considering the hotel’s relative affordability, the value you get is well worth it. The only concern I have that I would mention is about the bees around the outdoor soda machines - of course bees are part of nature and can’t always be controlled, but if you have a possibly fatal bee allergy like I do, make sure to stay away from the soda machines- bees are circling around and they even fly up the soda nozzles. I never saw anyone gets stung but the bees definitely made me nervous

Friendly Staff
michelle w, Spruce Grove, Canada
Mon Jul 09 09:13:52 EDT 2018
Lots to do, Friendly Staff, The only thing is I wish there was food early in the morning as we had to leave by 7 am and were told there was food in the bar which when I went down there was nothing. The foam party was awesome. The shows were good. Beach party was amazing. The rooms were clean. They only stock the fridge in your room every other day, with a family of 4 that likes a lot of water it was a pain as it was all one the first day when we did our outings. View from the room was amazing

Excellent stay at a hotel full of happy and ready to help employees!
davont987, San Diego, California
Thu Jun 28 14:52:09 EDT 2018
We arrived on a Friday afternoon and were greeted at the door with a drink. Awesome! Let the vacation begin. It took us less than 20 minutes to check in and be in our room. We had a family room on the 5th floor which was very clean. Requested a crib for my baby and it was waiting for us when we got there. We had a king bed a full bed and a crib. Great view from the balcony. Balcony had 3 plastic chairs and a small plastic table. Fridge was stocked with beer, water, and sodas. The wet bar included tequila, gin, rum, and vodka. The bathroom is big and has all you need. Buffets were clean and the food was above average for a buffet. A waiter always greeted you and took you to your table where he proceeded on taking your drink order. The waiter came back regularly asking if he could bring us more drinks and would take the dirty dishes away. Only during one breakfast did the waiter not bring our drink orders after asking for them 3 times. Buffets are open from 7 am to 10:30 pm so there is plenty of food at all times of day. Mexican restaurant a reservation is needed had camarones a la diabla (deviled shrimp) they were delicious. Main plate included shrimp, rice, and salad. This restaurant also had a large buffet area where you could pick from a large assortment of appetizers and desert. Asian restaurant was buffet style but food was delicious. My favorite food at the hotel bar none. Sports bar had all the alcohol you could ever need the food was a little like a cafeteria (nachos, burritos, pizza, and sandwiches) but at 3 am what more could you ask for. All the bars in the hotel served XX lager and dark and had a large variety of mixed drinks. Each night had a different theme and the show at theater was grea. one night was Mexican night another was Disney and another was a variety show with different imitators (Katy Perry, Shakira, Pit Bull, Selena, and J-Lo. Pacha night club was fun it opened at 11 pm and closed at 2 am. The pool area was clean a bit packed but still there was plenty of room to have fun. The room attendant (Antonio) cleaned our room daily and did a great job. Each day leaving a different towel animal on our bed. He saw we had a baby with us and he left the animal he thought our baby would like. All in all it was a great stay all the employees went out of their way to help you and this made our stay extra special. Definitely will be coming back hopefully sooner than later. Only compliant would be the elevators a couple of times it took us more than 30 minutes to be able to get on one. A few times we decided on walking down and walking up instead of waiting for the elevator. Most times at least 1 elevator was not working which made it a pain to go up and down. 8 elevators for a hotel with over 700 rooms is too little something has to be done about this. Dispite this inconvenience we had a great time.

Riu All Inclusive Classic Style
Cristopherusm, Mexico City, Mexico
Thu Jun 28 09:51:54 EDT 2018
Riu Hotels are top notch in All Inclusive Hotels all around Mexican beaches. You are received with a cocktail as soon as you cross the lobby entrance. The check in was quick but the room was unavailable at 3pm, so they just asked for an email and contact you as soon as your room is ready and they Jeep your luggage in a safe room. You can enjoy the resort menawhile, but it's rather unconfortable not being able to unpack and getting into the pool ir the sea, and still not having a room. In my case I didn't receive the email, but went to check with the front desk and the room was ready. Good thing about the hotel is that every room has ocean view, they all have alcohol dispensers (tequila, vodka, gin, rum, all own brand), a mini bar with beer, soda and water) with no extra cost which gets refilled every day. Food is good, all restaurants are buffet. The japanese and mexican specialty restaurants need reservation, so O recommend getting up early (around 7 am) and book your table. You have a copule of bars, a pool bar and a sports bar. Bars in pool areas end their service around 7pm. After that, you continue in a restaurant or the sports bar. The beach Is beautiful and clean. The sea is rather agressive, if you dare to go deep, but there are lifeguards ir needed. But please, be careful and follow the beach rules. Also be careful with your towel, I had a bad experience with tourists who lost their own and took other people's towels instead. If you lose a towel, they will charge you for it. Like every other Riu, they have pretty cool night shows and a private small nightclub if you want to continue having fun. If you don't like huge amount of people, then try other hotel or try low tourist season.

Grand on the outside, just OK on the inside
Vacationvika B,
Mon Jun 11 14:17:50 EDT 2018
My husband and I picked Riu Emerald Bay, Mazatlan for a long weekend get-a-way in June. This was our first experience with the Riu chain. Nothing fancy, but good value for the money. The property is well maintained and clean, considering the hotel has over 700 rooms. Staff is very friendly and offer great service. The restaurants are buffet style with pretty good selection of food, the dress code is quite relaxed. Try to avoid the lobby and the elevators between 10 and 11am, it gets very hectic around the check-out time. The pools get crowded early and stay busy all day, with about 1:1 kid to adult ratio. Great for families, not so good for couples. The beach is nice, we did not have a problem finding lounge chairs. The biggest complaint is the Sports Bar, which is also featured as a 24Hour food/beverage go to spot. The atmosphere is the most unwelcoming, including the staff. The selection of food is what you would find at the gas station. The TVs are smaller than computer monitors with poor selection of sport channels/events. The same goes for the selection of TV channels in the rooms. The only English speaking channels were CNN and Fox. It was an enjoyable stay, just not what you would get at Secrets or Hyatt.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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