Mazatlan

Riu Emerald Bay


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All Inclusive    

Exceptional Values!
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availablity at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availablity and upon request), $40 USD spa credit in Ocean Harmony massage for two (50 min), per adult, per person, per stay. This discount does not apply with other promotions and discounts.

Family: Kids 12 and under Stay and Eat Free (valid 1/2-4/30/17) when sharing room with 2 adults.

True to the RIU tradition, guests can expect exceptional dining, friendly service, comfortable accommodations and exciting entertainment at the fabulous Riu Emerald Bay. The charm of Mazatlan is nearby, with world-class fishing, fantastic golf courses, and excellent dining.

This family-friendly resort has many activities and excitement for kids. Children will enjoy their very own swimming pool and playground. RiuLand Mini-Club has numerous children's activities. Adults can relax with a refreshing treatment at Renova Spa or lounge with a tropical drink at the swim-up bar. Complimentary 24-hour WiFi is also available in the common areas of the resort (available in rooms for an additional charge).

Dining choices include buffet, Asian, Mexican, and Italian. A full American breakfast buffet, on-the-spot cooking stations, and a continental breakfast are available in the morning. A wide selection of pizzas, pastas, salads, and hot and cold buffets are served for lunch. Unlimited domestic drinks are included, as well as a stocked minibar and liquor dispenser in each room.

Find more information about Riu Hotels & Resorts.

Learn more about Mazatlan.
HOTEL LOCATION
Address: Calzada Camarón Sábalo Cuartel 25,
Colonia Cerritos, Mazatlan
SIN

MX
Fax: 610-359-6625
Website Address: www.riu.com
HOTEL FACILITIES
Barber / Beauty Salon
Meeting Rooms
Pools
Number of Pools: 1
Outdoor Pools: 1     
Swimming pool with adjoining jacuzzi and swim-up bar & kids pool.
Health Club / Spa
Massage: Additional Charge
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The Riu Emerald features four retaurants, five bars, spa and disco. Beach:
Total Rooms: 716
Year Opened: 0 Credit Cards:
ROOM TYPES
JUNIOR SUITE OCEAN VIEW
King bed, Larger balcony or terrace, Ocean-view, Mini-bar, Liquor dispenser, Satellite TV, In-room safe, Bathtub, Shower, Vanity mirror, Hairdryer, Amenities kit, Iron/ironing board.
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD OCEAN VIEW ROOM
King or 2 doubles, Balcony or terrace, Ceiling fan, Mini-bar, Liquor dispenser, Satellite TV, In-room safe, Bathtub, Shower, Vanity mirror, Double sink, Amenities kit, Iron/ironing board, Hairdryer.
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD ROOM
King or 2 doubles, Balcony or terrace, Ceiling fan, Mini-bar, Liquor dispenser, Satellite TV, In-room safe, Bathtub, Shower, Vanity mirror, Double sink, Amenities kit, Iron/ironing board, Hairdryer
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR OCEAN VIEW ROOM
Other Amenities -
STANDARD PARTIAL OCEAN VIEW
2 story strandard, 2 sofa beds on 1st floor, King on second floor, Balcony or terrace, Partial ocean-view, Mini-bar, Liquor dispenser, Satellite TV on each floor, Bathroom on each floor, Bathtub, Shower, Double sink, Vanity mirror, Amenities kit
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
SUITE OCEAN VIEW W/JACUZZI
King bed, Ocean-view, Balcony or terrace with jacuzzi, Split-level living room with sofa (no sofa bed), Mini-bar, Liquor dispenser, Satellite TV, In-room safe, Walk-in closet, Hydromassage bathtub, Shower cabin, Bidet, Vanity mirror, Amenities kit.
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD OCEAN VIEW FAMILY
King and 1 double, Slightly larger that the Standard Room, Balcony or terrace, Ocean-view, Mini-bar, Liquor dispenser, Satellite TV, In-room safe, Bathtub, Shower, Double Sink, Vanity mirror, Hairdryer, Amenities kit, Iron/ironing board.
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
DINING
Riu Emerald Bay features 1 meal plan options:
All Meals, Drinks & Tips-Four Restaurants/Five Bars
There are 4 Restaurants at Riu Emerald Bay:
Mexican Restaurant -
Asian Restaurant -
Main Restaurant -
Grill Steakhouse Restaurant -
ACTIVITIES & ENTERTAINMENT
Nightly Activities & Entertainment:
Disco, Liive Music, Live Shows
CHILDREN'S PROGRAMS
Miniclub

Children's Facilities
PlayGround
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
135 Recommend
135 past Apple Vacationers would recommend Riu Emerald Bay to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 3067reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Great hotel, but not close to anything.
David C, Richmond, Canada
Sun Apr 23 12:21:27 EDT 2017
We just spent a vacation at this hotel.. all food and drink was included in the package price. Overall I would rate this as a good hotel.. Check in and Check out was amazingly fast. Pools and activities was great... One thing I would offer is that more information be provided upon arrival of what is available.. I had to keep asking question to discover things.. eg: Activity center - where is .. this was a challenge because of my command of the Spanish language was poor and their English was hard to understand. One issue with the hotel is it's location - this may be my own personal bias though, I would have liked to more services available within in walking distance. We were there for a week; near the end of the trip we found we were getting sick of the food, so it would have been nice to be able to exit the resort and get something different.. We did have a meal in the golden zone, and you would not believe how good that tasted. For the beaches, activities, pools and hotel staff; I would definitely chose this hotel ; but for the surrounding services; I would chose a hotel around the golden zone.. Each time we had to go out we needed to rent a truck - this set us back 120 - 200 pesos.. fortunately we have very good negotiators and was able to minimize the costs. Because of the size of our group, we had to get a truck.. but I did have the opportunity to ride in a Pomeniz - the oversized golf cart.. my recommendation is to try both, but for me even if you have a small group I would choose the truck option.. The truck had music blaring and it made it more fun, the Pomeniz (taxi) had nothing and was kind of boring. They advertised the kids' club.. for us it was not very fun - the 3 year old and my 10 year old tired of it after an hour... one thing the kids loved was the Riuland party at 9 pm on stage - that was a hoot.. just watching them play games on stage. The drinks were great, probably tried way too many drinks. One point, I would like to make.. There was one bartender that went above and beyond and deserve some recognition.. My daughter had a fever on the second to last night, I had to get some ice for her to cool it down.. I went up to the bartender just wanting ice and a napkin.. but when I explained the situation , he quickly came up with an alternate solution which worked out great.. it may be a simple thing, but the quick thinking bartender sort of made me feel reassured that they actually cared about the guests.

Our 6th and last time
Southern_Comfort_Inc, Kingston, Canada
Sun Apr 23 10:43:00 EDT 2017
We have been to the Riu Emerald Bay 6 times in the past 7 years, but this time we noticed a lot of cut backs in services. Now, all the al a cartes are really buffets. They no longer do the night time BBQ with a live band. In the buffet, there are no longer vegetable and fruit carvings. The food is not up to the same standard as in the past. The customer service at the front desk was very poor and when asking for services as a Riu Gold Class member, such as our welcome gift, we were told we didn't get anything. When asking for wifi in the room, we were told we must pay for it despite the fact we knew we could use our Riu points to pay for it. When asking for a late checkout, they didn't want to give it to us unless we paid for it, even though we had been given late checkout in the past. Found the staff to be indifferent and more interested in talking amongst themselves than serving the guests, possibly because the director was away in Spain. We went to the lobby bar one night and asked for kahlua on ice. We sat down in the lobby to enjoy our drinks, but noticed that there was not a lot of taste to them and a bit watery. So we left them and went to the sports bar and asked for the same drinks. This time we knew we had kahlua. We fingered that they had poured someone these drinks and they didn't want them so they left them sitting on the bar, when we asked for Kahlua they gave them to us. There were good things too, our room had a great view, it was cleaned promptly each day and our fridge was stocked correctly. The resort is very clean and the grounds well maintained. The lunch BBQ was very good. As 6th time guests we felt that because of the lack luster service and cutbacks we will not return.

Ladies week away
belletravel44,
Sun Apr 23 06:36:33 EDT 2017
It's my first time at a Riu, I think I expected more for some reason. The staff were great, the food was awesome and over all I had a good time. One thing I did notice was that I "upgraded" to an Oceanview room and paid more up front. There are ONLY Oceanview rooms in the hotel, so don't fall for that upgrade. The hotel is massive and although it never felt crowded at the pool, beach or restaurants, the elevator was frustrating. I don't recommend this for families with a stroller. You will wait forever to go up and down. Overall I had a great time because of the people I came with, but it's not a 5 star hotel. I would give it a 3.5 out of 5

Best drinks and fantastic staff
haylin123, Vancouver, Canada
Sat Apr 22 18:45:07 EDT 2017
Just returned from April 14-21 trip to Riu EB. My first time in Mazatlan and my 17th trip to Mexico (5th Riu). We had perfect weather and met wonderful other guests. Had the pleasure of being with many Edmontonians. To my experience I enjoyed the best cocktails here, consistently good and no problem asking for "better" alcohol. I had amazing service from Antonio in the swim up bar, totally went above & beyond for me & my peeps (Kevin came in 2nd for me but first to others in my group). Ask Antonio to make you a mango daiquiri with bacardi you won't be disappointed. My other 2 favs were in the lobby bar.... Martin and Emmanuel. What a pair. They work so well together. Martin puts on a great show with domino shooters. Ask him for a sexy vodka. Now as for the wait staff only one stood out to us and man did he shine above the rest. RAMON works his tail off. Extremely friendly, polite, and fast. He never slows down. It was a pleasure to see him every am for breaky. We visited Lionso restaurant and was very nice. We also went to the last drop pub to watch the edmonton games, lots of fun. The food did get a bit boring on the resort and I was so looking forward to the big beach party night which a lot of people talked about but did not happen in our week. One server said it doesn't happen all the time. The views and the sunsets were fantastic. We had a terrific male maid that did great job and surprised us with a cool towel animal every day. Our favourite was the elephant we came into the first day and our turkey on easter. Oh ya, the mermaid was great and the hanging monkey (ok they were all pretty fantastic).In closing we got a good price, the place was super clean, great weather but the people we met made our trip. I try to go somewhere new every year so not sure I would go back but nothing the Riu did wrong. Another thing that was unlike other resorts...the beach is just one step off pool deck so it was all visible. Its usually a full flight or two of stairs to get to the beach so this was really cool and I felt I spent most of my lounge days on the beach when I could pry myself from the pool bar. The sports bar was a little laking. They only played the Montreal game so many of us had to leave the property and spend money to see Edmonton games. The Cabo Riu sports bar is where I spent most of my time and this one I spent 10 mins.

A great week away
Mark C, Victoria, Canada
Sat Apr 22 15:30:22 EDT 2017
Booked a last minute deal here for cheap and had managed expectations. Just got back and have to say the value was great. As most reviews state, this is not a five star. But the beachfront location was great, the place was super-clean, and the food and drink was decent (not great but good enough). You will wait a long time for elevators. Despite signs telling you not to, you will have to go down early to reserve deck chairs. The a la carte restaurants are meh. But there is never a shortage of places to get a drink. The food options are plentiful and decent. The service is always friendly (especially Luis in the Sports Bar). The rooms are clean and roomy enough. If you're looking for a reasonable all-inclusive, you could do a lot worse.



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