Mazatlan

Riu Emerald Bay


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All Inclusive    

2018 Exceptional Values
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availablity at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availablity and upon request), $35 spa credit in Ocean Harmony massage for two (50 min) per adult. (This discount does not apply with other promotions and discounts)
Family: Kids 12 & under Stay and Eat Free (valid 1/02-4/30/18).

True to the RIU tradition, guests can expect exceptional dining, friendly service, comfortable accommodations and exciting entertainment at the fabulous Riu Emerald Bay. The charm of Mazatlan is nearby, with world-class fishing, fantastic golf courses, and excellent dining.

This family-friendly resort has many activities and excitement for kids. Children will enjoy their very own swimming pool and playground. RiuLand Mini-Club has numerous children's activities. Adults can relax with a refreshing treatment at Renova Spa or lounge with a tropical drink at the swim-up bar. Complimentary 24-hour WiFi is also available in the common areas of the resort (available in rooms for an additional charge).

Dining choices include buffet, Asian, Mexican, and Italian. A full American breakfast buffet, on-the-spot cooking stations, and a continental breakfast are available in the morning. A wide selection of pizzas, pastas, salads, and hot and cold buffets are served for lunch. Unlimited domestic drinks are included, as well as a stocked minibar and liquor dispenser in each room.

Find more information about Riu Hotels & Resorts.

Learn more about Mazatlan.
HOTEL LOCATION
The hotel is 7.5 miles (12 kms) to town and 20 miles (32 kms) from General Rafael Bue lna International Airport (MZT).
Address: Calzada Camarón Sábalo Cuartel 25,
Colonia Cerritos, Mazatlan
SIN

MX
Fax: 610-359-6625
Website Address: www.riu.com
HOTEL FACILITIES
Barber / Beauty Salon
Meeting Rooms
Pools
Number of Pools: 3

Swim up bar and a children' pool with slide
Health Club / Spa
Massage: Additional Charge
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Riu Emerald Bay, a beautiful & recreational hotel where you can delight in luxury & a ccommodations that have characterized RIU along with first-class service. The Riu Emerald features four retaurants, five bars, spa and disco. Beach:
Total Rooms: 716
Year Opened: 0 Credit Cards: Visa, Master Card
ROOM TYPES
SUITE OCEAN VIEW W/JACUZZI
King bed, Ocean-view, Balcony or terrace with jacuzzi, Split-level living room with sofa (no sofa bed), Mini-bar, Liquor dispenser, Satellite TV, In-room safe, Walk-in closet, Hydromassage bathtub, Shower cabin, Bidet, Vanity mirror, Amenities kit.
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD OCEAN VIEW FAMILY
King and 1 double, Slightly larger that the Standard Room, Balcony or terrace, Ocean-view, Mini-bar, Liquor dispenser, Satellite TV, In-room safe, Bathtub, Shower, Double Sink, Vanity mirror, Hairdryer, Amenities kit, Iron/ironing board.
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
JR STE OCEAN VIEW ADULTS ONLY
King bed, Larger balcony or terrace, Ocean-view, Mini-bar, Liquor dispenser, Satellite TV, In-room safe, Bathtub, Shower, Vanity mirror, Hairdryer, Amenities kit, Iron/ironing board.
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE OCEAN VIEW
King bed, Larger balcony or terrace, Ocean-view, Mini-bar, Liquor dispenser, Satellite TV, In-room safe, Bathtub, Shower, Vanity mirror, Hairdryer, Amenities kit, Iron/ironing board.
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD OCEAN VIEW ROOM
King or 2 doubles, Balcony or terrace, Ceiling fan, Mini-bar, Liquor dispenser, Satellite TV, In-room safe, Bathtub, Shower, Vanity mirror, Double sink, Amenities kit, Iron/ironing board, Hairdryer.
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD ROOM
King or 2 doubles, Balcony or terrace, Ceiling fan, Mini-bar, Liquor dispenser, Satellite TV, In-room safe, Bathtub, Shower, Vanity mirror, Double sink, Amenities kit, Iron/ironing board, Hairdryer
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD OCEAN VIEW CONNECTING
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the description listed above.
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
JR STE OCEAN VIEW ADULTS ONLY
Other Amenities -
SUPERIOR OCEAN VIEW ROOM
Other Amenities -
STANDARD PARTIAL OCEAN VIEW
2 story strandard, 2 sofa beds on 1st floor, King on second floor, Balcony or terrace, Partial ocean-view, Mini-bar, Liquor dispenser, Satellite TV on each floor, Bathroom on each floor, Bathtub, Shower, Double sink, Vanity mirror, Amenities kit
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
DINING
Riu Emerald Bay features 1 meal plan options:
All Meals, Drinks & Tips-Four Restaurants/Five Bars
There are 9 Restaurants at Riu Emerald Bay:
Tabasco - Mexican restaurant, buffet starters and dessert
Playa Bruja - Poolside bar/swim-up bar
Las Gaviotas - Italian buffet restaurant
Sports Bar - Open 24 hours
Bamboo - Asian restaurant, buffet starters and dessert
El Estero - Lounge bar
Las Tres Islas - Buffet restaurant and live cooking stations. Special evenings with themed buffet 3 times a week
La Plaza - Bar
El Cerro - Lobby bar
ACTIVITIES & ENTERTAINMENT
Nightly Activities & Entertainment:
Disco, Liive Music, Live Shows
CHILDREN'S PROGRAMS
Daytime entertainment program for children at RiuLand (daily)
Applicable Ages: 4 to 12

Children's Facilities
PlayGround
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
135 Recommend
135 past Apple Vacationers would recommend Riu Emerald Bay to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 3244reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Stay here if you like noise
CATHERINE M.
Apr 07 2017
This was not a relaxing vacation I had requested a quiet room but was put above the entertainment center which had shows until 11 PM keep in mind there was a two hour time difference so those of us from central and eastern time zones wanted to get to bed early as we were up early I did change rooms to go to the other side of the tower but there were weddings both at the hotel and at the next-door restaurant which blasted until 11 PM sadly there was really not any outdoor dining or junior suite only had king size beds in my adult daughter and I did not want to share we were not told us at the time of booking consequently we were given a saggy old cot seemed like there was nonstop noise morning tonight techno music at the Beach bar area people had their own ghetto blasters bands playing in the sand in front of the hotel in bands playing at the buffet entrance every night also they were heavy wooden chairs in the room that you could hear being moved around late until the evening lots of kids there was a wonderful massage hot five minutes down the beach which was not part of the hotel you had to be up by 8 AM to get your spot to sit no coffee makers in the room interior design and architecture of hotel very nice staff pleasant and accommodating 15th floor balconies had concrete barricades blocking view I realize it was spring break and this is a large hotel but with the noise and often times chaotic feeling I would not recommend this hotel of
Customer Rating: 

Riu Emerald
SHELLY G.
Jan 27 2017
This resort was wonderful! I have stayed in Riu resorts before. The only thing I missed from this Riu was the 24 hour room service. It was nice to be able to have a food option late other than the sports bar! Beautiful beach and beach views from every room. The staff was all amazing! Great experience, cannot wait to go back and stay at another Riu.
Customer Rating: 

JAMES W.
Oct 26 2016
Hotel and staff were great. No shade for the chairs on the beach. Avoid calling front desk for anything. We called to ask them to refill our water and were charged for the call. It was only 11.5 pesos, but they won't accept American currency.
Customer Rating: 

MICHAEL F.
Oct 20 2016
The hotel was pretty nice minus the elevators. They are small and theyou are slow to arrive. But in all fairness, we were on vacation so we weren't in a rush. We didn't realize it was a place for the locals, but the hotel guests were pretty rude.
Customer Rating: 

Not bad
MARY G.
May 05 2016
This was our first all-inclusive experience so I can only compare it to cruises that I have enjoyed. The hotel and staff were excellent, with one exception. Everything you have heard about the elevators is true. There are three elevators on each side, and they hold 10 people each, with 20 floors. If you are in a middle floor, the elevators are often full as they go by and won't stop. I felt bad for the many families with strollers, as taking the stairs was not an option for them. The pool area was nice. The drinks were okay, but with just a splash of liquor. Ask for a double. It was a nice experience overall. We witnessed a rescue (the surf is very strong) and those lifeguards were superb. They swam into the heavy surf like dolphins! We gave them a standing ovation as they came out.
Customer Rating: 

Riu emerald bay review
KIMBERLY K.
Apr 17 2016
Everything was fantastic except for the elevator wait time and re-stock of refrigerator being every other day.
Customer Rating: 

Good stay with exceptions
CHRISTINE F.
Apr 12 2016
Upon arrival at hotel we found that we were not placed together, as promised, out of 4 couples only 2 placedon same floor side by side, then 2 placed in separate towers. 6 out of 8 couples got sick at the hotel. Entertainment was poor, same each year, plus seems that only kids and audience were what made up most of the shows. Plus kids were unruly at the shows.
Customer Rating: 

Great time, great value
ROBERT C.
Apr 12 2016
We had the best time here
Customer Rating: 

Restaurants
PATRICIA M.
Jan 17 2016
Wrong information in the Directory of Services about the restaurants and availability of food. Sometimes the two reservation only restaurants were closed.
Customer Rating: 

One of the Best
TYRONE B.
May 01 2014
Nice-Clean Property
Customer Rating: 

SHAUNA W.
Apr 08 2014
The property was beautiful. The beach was also great but it was disappointing that you couldn't bring the hotel chairs on the beach. We ended up "renting" an umbrella for $5 per hour and sitting on our towels. The persistent vendors on the beach also got very old. The pools were good but quite busy. You would be lucky to get a chair for yourself. The rooms had wonderful views which made up for the terrible beds. I didn't really sleep that well due to the hard, uncomfortable beds. The food was probably the worst I have ever had at any all inclusive resort I have stayed at. We traveled with a group of 13 and all of us got diarrhea and/or vomited due to the food. Alcohol was obviously watered down. The staff were nice enough.
Customer Rating: 

TripAdvisor Traveller Reviews
Father son trip
Farhad R,
Sat Dec 09 15:14:30 EST 2017
I visited Mazatlan for the first time with my son. We stayed at the Riu Emerald Hotel, the hotel was simply amazing. Food was on point as my son is a vegan so wasn't sure what varieties they would have. Pleasantly surprised they had many food available for vegans. Further the food was fantastic, sports bar was amazing. And the room was clean as well. Another amazing thing is you can hear the waves from the room so it was very calming. The staff we're wonderful and friendly as well. Could not have asked for anything better and the final point are the weddings. In the evening if you get a chance stay and hear the wedding with the amazing Latin music. Anyone thinking of going or honeymooning or even picky on eating, this is the place. Would definatley go back.

Wonderful Stay with Fabulous Service
Sharron M,
Sun Dec 03 19:05:05 EST 2017
My sister and I stayed for a week at this past November. We found the overall service fantastic, the room super clean, the food wonderful and the beach one of the best I have been on. We would totally come back again.

All seemed great till the last night
Don B,
Fri Dec 01 06:03:32 EST 2017
Stayed there from Nov 24 thru Dec 1, very nice place, good food they have 2 more elevators now. Over all good experience except our last night someone on our floor had very loud music playing at 3 am called front desk to complain they had to literally bust the door down to get them to answer. They only told them to turn it down, did not get a good nights sleep.

Great Place
taren_2, Edmonton, Canada
Thu Nov 30 11:56:01 EST 2017
I went with my sister, friend and my mom and we had a good stay. A couple different pools but we liked the main adult pool with the swim up bar. All the rooms are ocean view and it is really pretty very clean. I liked the liquor dispensors too in the room. We requested to be close to each other for the 2 rooms and that is exactly what they did so that was appreciated. It is a really nice resort, and not too far from town but far enough. To the right when your looking at the ocean there is a nice area down there and a good pub. Even met a couple people in town one night that worked at the resort and they were respectful and nice and made sure we were doing okay just to check up which was a nice surprise. The night club was fun most nights, sports bar was a good place to hang out too. Good food, good selection. Resort is a nice area to walk around at night. We were here in January when it was busy, but it never felt too busy or crowded. Didn't spend too much time on the beach we stayed pretty busy since all the wonderful locals we would meet when were out would take around in town. Very friendly people, small town vibe. LOVED the catamaran ride for the excursion to a private beach. Took the banana boat ride which was pretty comical. Had a great time and when I am back in Mazatlan I will stay here again but this time I want to relax :)

Excellent Resort! Very well run!
Cindy E, Edmonton, Alberta, Canada
Mon Nov 20 09:42:35 EST 2017
We were so impressed by this resort, starting from as soon as we arrived via the Airport Shuttle. A couple staff members came on the shuttle to put on our bracelets! They then directed us to another area where our check in packages were waiting for us. The checking in process took no time at all! Our room was very nice, the view was spectacular! The food and drinks were delishous and plentiful. We loved that there is an Adult Only pool, it would be nice if it was bigger. The swim up bar was great. The one thing I really wished they had was an outdoor lunch bbq area that could cook fresh hamburgers, hot dogs etc. The sports bar had hamburgers and hot dogs that were precooked and kept in a fridge that you needed to microwave....not good at all. The beach was kept very clean, it’s quite beautiful and you can walk for miles. The ocean, unfortunately , is quite rough, not good for swimming or playing in. All and all it was a great vacation with easy access into town and shopping!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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