Mazatlan

Riu Emerald Bay


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All Inclusive    

True to the RIU tradition, guests can expect exceptional dining, friendly service, comfortable accommodations and exciting entertainment at the fabulous Riu Emerald Bay. The charm of Mazatlan is nearby, with world-class fishing, fantastic golf courses, and excellent dining.

This family-friendly resort has many activities and excitement for kids. Children will enjoy their very own swimming pool and playground. RiuLand Mini-Club has numerous children's activities. Adults can relax with a refreshing treatment at Renova Spa or lounge with a tropical drink at the swim-up bar. Complimentary 24-hour WiFi is also available in the common areas of the resort (available in rooms for an additional charge).

Dining choices include buffet, Asian, Mexican, and Italian. A full American breakfast buffet, on-the-spot cooking stations, and a continental breakfast are available in the morning. A wide selection of pizzas, pastas, salads, and hot and cold buffets are served for lunch. Unlimited domestic drinks are included, as well as a stocked minibar and liquor dispenser in each room.

Exceptional Values!
Family: Kids 12 and under Stay and Eat Free (valid 1/2-4/30/16) when sharing room with 2 adults.

Find more information about Riu Hotels & Resorts.

Learn more about Mazatlan.
HOTEL LOCATION
Address: Calzada Camarón Sábalo Cuartel 25,
Colonia Cerritos, Mazatlan
SIN

MX
Fax: 610-359-6625
Website Address: www.riu.com
HOTEL FACILITIES
Barber / Beauty Salon
Meeting Rooms
Pools
Number of Pools: 1
Outdoor Pools: 1     
Swimming pool with adjoining jacuzzi and swim-up bar & kids pool.
Health Club / Spa
Massage: Additional Charge
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The Riu Emerald features four retaurants, five bars, spa and disco. Beach:
Total Rooms: 716
Year Opened: 0 Credit Cards:
ROOM TYPES
SUITE OCEAN VIEW W/JACUZZI
King bed, Ocean-view, Balcony or terrace with jacuzzi, Split-level living room with sofa (no sofa bed), Mini-bar, Liquor dispenser, Satellite TV, In-room safe, Walk-in closet, Hydromassage bathtub, Shower cabin, Bidet, Vanity mirror, Amenities kit.
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD OCEAN VIEW FAMILY
King and 1 double, Slightly larger that the Standard Room, Balcony or terrace, Ocean-view, Mini-bar, Liquor dispenser, Satellite TV, In-room safe, Bathtub, Shower, Double Sink, Vanity mirror, Hairdryer, Amenities kit, Iron/ironing board.
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE OCEAN VIEW
King bed, Larger balcony or terrace, Ocean-view, Mini-bar, Liquor dispenser, Satellite TV, In-room safe, Bathtub, Shower, Vanity mirror, Hairdryer, Amenities kit, Iron/ironing board.
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD OCEAN VIEW ROOM
King or 2 doubles, Balcony or terrace, Ceiling fan, Mini-bar, Liquor dispenser, Satellite TV, In-room safe, Bathtub, Shower, Vanity mirror, Double sink, Amenities kit, Iron/ironing board, Hairdryer.
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD ROOM
King or 2 doubles, Balcony or terrace, Ceiling fan, Mini-bar, Liquor dispenser, Satellite TV, In-room safe, Bathtub, Shower, Vanity mirror, Double sink, Amenities kit, Iron/ironing board, Hairdryer
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR OCEAN VIEW ROOM
Other Amenities -
STANDARD PARTIAL OCEAN VIEW
2 story strandard, 2 sofa beds on 1st floor, King on second floor, Balcony or terrace, Partial ocean-view, Mini-bar, Liquor dispenser, Satellite TV on each floor, Bathroom on each floor, Bathtub, Shower, Double sink, Vanity mirror, Amenities kit
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
DINING
Riu Emerald Bay features 1 meal plan options:
All Meals, Drinks & Tips-Four Restaurants/Five Bars
There are 4 Restaurants at Riu Emerald Bay:
Grill Steakhouse Restaurant -
Mexican Restaurant -
Asian Restaurant -
Main Restaurant -
ACTIVITIES & ENTERTAINMENT
Nightly Activities & Entertainment:
Disco, Liive Music, Live Shows
CHILDREN'S PROGRAMS
Miniclub

Children's Facilities
PlayGround
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
120 Recommend
120 past Apple Vacationers would recommend Riu Emerald Bay to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 2876reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Family of 4 - Just back from RIU Mazatlan
mgibson2017, Niagara Falls, Canada
Thu Jan 19 10:03:07 EST 2017
Just back from the RIU in Mazatlan, we had a fantastic time and here is my review. I have been to approx. 20 other all inclusive resorts all throughout the Caribbean so my review is based on this resort vs others. I travelled with 12 people. I will only speak on behalf of my husband, my son (13) my daughter (10) and myself. Sunwing: Delayed leaving Toronto on Jan 10th due to very bad weather, therefore cannot fault Sunwing. Flight was good except the plane was excessively hot and we did ask for temp to be turned down which it was, but still not enough, everyone was feeling ill by the time we got off the plane. Departure from Mazatlan on Jan 17th was on time, flight was uneventful (which is a good thing) and we landed 25 minutes early. The new inflight menu by Lynn Crawford ( you pay, it is no longer complimentary) was actually very tasty, between the 4 of us we tried the Mac N Cheese, Pizza and the Beef Sub and all were very satisfying. Cost for the 4 of us to eat on the plane was around $30.00 Canadian so we thought that was reasonable. Check In - Check in was smooth, they provided some details on the bus as well as your wrist band you were required to wear all week. Once off the bus you walked to the table awaiting our arrival and once you gave your name they quickly gave you your envelope that had your room & towel cards and other instructions. Probably the easiest check in I have ever had. Nice going RIU !!! Check-Out - It was equally as smooth, brought my room and towel cards back and received a confirmation ticket which you need to keep as you need to hand it in before getting on the bus. We were told to form a line for the bus, however it was a good 30 minutes before the buses arrived, so waiting in a hot lobby was a bit annoying but nothing too dramatic. Resort - Is amazing, clean, clean, clean, the hotel is HUGE ( 22 floors) and yes the elevators are used constantly but I never waited longer than 2-3 minutes the entire week. The rooms are great, we booked a family suite to accommodate the 4 of us and I was glad we did, we got a King Size bed plus a double for the kids, the room was spacious and bathroom clean. The biggest complaint we and MANY others had was with the AC, they are set at 17 degrees and the rooms are FREEZING, everyone tried to move it up to a reasonable 20/21 degrees, but before long it would go back to the cold 17 degrees, we had an issue with our showerhead and the whole unit (it was detached from the actual shower wall and could have caused a serious head injury if we hadn't seen it before showering) so when the maintenance guy was done with the shower head we asked him to adjust the AC, he did, but it automatically reverted back to 17 degrees within minutes of him leaving our room, so we eventually had to turn it off as most of our other family and friends we travelled with also had to do - 17 degrees is just simply too cold. Pools: There are 5 pools in total - 2 larger pools that consist of two tears with a water fall separating them both ( this equals 4 different pools) then one ADULTS ONLY swim up pool bar. The pools are heated and it was awesome, this was appreciated as last year when we went to the Mayan Riviera the pools were so cold we could hardly swim in them, but the RIU kept their pools at a perfect temperature and we could swim day or night ( pools close @ 8pm) The Adults Only swim up pool always was cloudy by end of day - wonder why?? when people spend all day in that pool drinking but never leave the pool for a potty break?? Yuck - but since we have kids, and they were not allowed in the swim up pool bar, we didn't spend much time in it anyways. Beach/Ocean: Well, this is where they lose their biggest points from in our opinion. So the beach is HUGE , very wide and long, could walk for ever and ever, but in some areas the sand is course with broken sea shells and pebbles which makes it hard to walk on until you get to the part of the sand that gets the surf, then that sand was soft and easily walkable. FYI: The sand is brown not white. The Ocean is NOT SWIMABLE, it is extremely rough and the waves are so high we got to watch surfers surf all week long. Now, we knew this before we got there but it was still kinda hard to see the Ocean but not be able to swim in it, now I guess you could swim in it if you wanted to but the undertoes were crazy dangerous as we did wade up to our knees one day but within seconds got knocked around so made the kids get out. Vendors on the Beach: There is a roped off area that the vendors cannot cross over, this works GREAT, the vendors are fantastic and offer a variety of items, they are very friendly, most spoke English and they expect you to barter with them over the price, if you pay their first price they quote you then shame on you for not knowing the culture, they jack up the price at least 2-3X higher to start so they can barter with you and get to the price they actually need to get for their items to make a profit. I myself love bartering and find it enjoyable, and if someone doesn't want to go as low as you want just walk away , 9 times out of 10 they will chase you down the beach if they see you speak to someone else that has the same item..........it's a cat and mouse game and is very fun and safe to play. Food: I would say the food was by far superior more than most AI we have been to in the past, there was always variety along with the regular daily staples. There was TONS of variety and 4 out of 7 days they also served a BBQ down on the beach for lunch, which was wonderful because it breaks up the monotony of the Buffets meals. Now this resort only has TWO A'La carts, One Mexican and one Chinese, however, both are also served buffet style so we never made reservations to either as we heard it was basically the same food as what could be found in the main buffet just a bit more variety of either Mexican or Chinese. By day 7 we were getting sick of Buffet style food which really isn't too bad considering most other resorts we were at that point by about day 4 or 5 - so this shows that there was variety at the Riu. ( Theme nights included, Turkey, Pasta, Beach BBQ on the beach night, Sushi etc) so variety was good. Weekends/Locals: So YES, this resort was filled with locals starting on Friday and got REALLY full all day Saturday then thinned out over the course of the day Sunday. Yes the resort went from probably 1/2 full to 100% full for those days and the pools, restaurants and elevators were full, however, in our opinion it was fine, we ended up meeting some nice families and tried to communicate with people as best we could, we did not encounter one rude or pushy person...........If I had a beautiful resort 4-5 hrs drive away from my home, I would definitely take advantage of it for a nice long weekend just like the locals do, they are so lucky to have such an opportunity and they are paying guests just like the rest of us :) - I know many other people don't feel the way we did and were annoyed at how full the pools & restaurants were but the RIU staffed up for the influx in guests and our vacation was not altered one bit. I did notice that the music was louder and more exciting and the games around the pool were better over the course of the weekend?? I was kinda disappointed about that, so we took advantage of what we got and enjoyed the activities and the music more on the weekend for sure. Entertainment: The daily entertainment around the pool could definitely improve in our opinion, it was not very good nor fun, there were a few activities here and there but for sure this resort had the least amount of entertainment and activities during the day of any resort I have ever been to. The evening shows were the exception, I would say most shows were spectacular, the costumes were amazing and the dancers were great. The kids "time" started at 8pm, and they played a few games up on stage, again, not very good and the same things every couple nights, then there was a band that played from 8:30 - 9:00pm, in our opinion, they were horrible and most nights we had to leave that area for a bit as they were so loud and not very good singers. The main show started at 9pm and lasted 45 minutes, always great and we enjoyed them all. by 9:45pm all entertainment is done so if you want to party and dance the night away you need to chose somewhere else to go, as this is a very FAMILY oriented resort, with NO nightlife after 9:45pm other than a few bars that are opened. Tours/Excursions: We also took an open air taxi to the "Golden Zone" on Saturday morning and it was AWESOME, we got to shop and see downtown a bit and they bartered just a much in their shops as they do on the beach, I would highly recommend going to the Golden Zone to do some souvenir shopping. There are a lot of tours you could also purchase but we chose not to as they were expensive in our opinion or we have done most of them at other places before, but one of our travel families went on the boat excursion and snorkeling, they enjoyed it, but with the water so rough and not baby blue and clear like other Caribbean islands they didn't get to see a lot of fish and coral. Over all Rating: Over all rating is excellent in our opinion, the resort and grounds were impeccable, food was good (no one got sick at all which is a blessing), pools are great and evening shows were great. If your priority is swimming in the ocean, partying around the pool and dancing in the disco or casino at night, you should shop around, but if you want a truly safe, family oriented vacation, I recommend the Riu Mazatlan.

Christmas Vacay
sanfran2015, West Kelowna, Canada
Wed Jan 18 16:39:45 EST 2017
My husband and I decided to go away for Christmas for the first time. We had never been to Mazatlan before, but decided to give it a try. This was the first time we did not have to do a room change! Happy with room, happy with the view! Staff was very friendly and helpful. Our only complaint would be, on our first night there we had met some fellow Canadians who had just arrived like us. All of us were sitting around the main bar having a good time. (A few drinks were had but what do you expect at an all inclusive). The bartender leaned over and said he was told we were too noisy...9:30? Really! The gym was a very big disappointment! They definitely need to replace what they have and add more equipment. All and all, we did have a good time and would go back.

Great trip Jan 10-17
dizzy10_12, Cobourg, Canada
Wed Jan 18 16:30:30 EST 2017
Beautiful resort and the food was amazing. Staff and service here is wonderful and everyone was very friendly. My one complaint would be that the workers were working on the elevators on and off during this period and it did take a while for an elevator at times, they also start working around 7am and can be very noisy! They were always cleaning the resort and restocking the fridge in our room! The ocean is cold on the pacific side and very rough at times so it's not recommended to go in!

Another great week!
mex2005, Edmonton, Alberta
Wed Jan 18 15:14:05 EST 2017
We stayed here from Dec. 30th/16 to Jan. 6th/17. My husband and I stayed here in March/14 and loved it, and were just as pleased this time. We were with another couple and we all enjoyed our week. Kudos to the Riu Emerald Bay for putting on a very fun New Years Eve. The Gala Dinner and festivities were all great. The food in the main buffet was good, as usual, and we also enjoyed a few great dinners in the Italian Restaurant where no reservations are required. This resort offers a lot of seafood which we loved. Make sure you walk down the beach to Mr. Lionso's Restaurant for delicious food and drinks, lots of fun, and the prices are very reasonable. The resort is very clean and the staff are very friendly and fun. The pool bar/beach bar staff are great and Jose in the lobby bar is awesome! Make sure to have him make you the rainbow shooters!

Wow view
rick w, Cardston, Canada
Wed Jan 18 14:49:52 EST 2017
All rooms are ocean view which is fantastic. The rooms are good size, spotless, nicely furnished with comfortable king bed. Wifi worked out on balcony which was a plus. They just added another elevator which helps a lot. I did not find the wait was excessive at all. Front office staff were very accommodating and helpful. Checkin and out was quick and efficient. The nexus ground operators were right there at airport to greet us and returned us great. The food was excellent, my group of 54 did not have a complaint! The was variety in the buffet at all meals. Loved the custom omelete at breakfast. The fish and shrimp are so good there. Enjoyed the Asian and Mexican restaurant. The Italian was good food but not really Italian. The only thing that I would like to see improved is the night shows. They had an in house dance team that were talented but they didn't put a story line to the show, just lots of,dancing. They had a folklore ballet type show from a group that came in which was excellent. The beach was clean, fine sand, we walked miles every day. The vendors were present but not in your face. Would return in a heart beat.



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