Mazatlan

Riu Emerald Bay


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All Inclusive    

2019 Exceptional Values
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availability at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availability and upon request), $35 spa credit on a selected couples massage for two (120 min). This discount applies per couple, per stay and does not apply with other promotions and discounts.
Family: Kids 12 & under Stay & Eat Free (valid 1/02-4/30/19).

True to the RIU tradition, guests can expect exceptional dining, friendly service, comfortable accommodations and exciting entertainment at the fabulous Riu Emerald Bay. The charm of Mazatlan is nearby, with world-class fishing, fantastic golf courses, and excellent dining.

This family-friendly resort has many activities and excitement for kids. Children will enjoy their very own swimming pool and playground. RiuLand Mini-Club has numerous children's activities. Adults can relax with a refreshing treatment at Renova Spa or lounge with a tropical drink at the swim-up bar. Complimentary 24-hour WiFi is also available in the common areas of the resort (available in rooms for an additional charge).

Dining choices include buffet, Asian, Mexican, and Italian. A full American breakfast buffet, on-the-spot cooking stations, and a continental breakfast are available in the morning. A wide selection of pizzas, pastas, salads, and hot and cold buffets are served for lunch. Unlimited domestic drinks are included, as well as a stocked minibar and liquor dispenser in each room.

Find more information about Riu Hotels & Resorts.

Learn more about Mazatlan.
HOTEL LOCATION
The hotel is 7.5 miles (12 kms) to town and 20 miles (32 kms) from General Rafael Bue lna International Airport (MZT).
Address: Calzada Camarón Sábalo Cuartel 25,
Colonia Cerritos, Mazatlan
SIN

MX
Fax: 610-359-6625
Website Address: www.riu.com
HOTEL FACILITIES
Barber / Beauty Salon
Meeting Rooms
Pools
Number of Pools: 3

Swim up bar and a children' pool with slide
Health Club / Spa
Massage: Additional Charge
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Riu Emerald Bay, a beautiful & recreational hotel where you can delight in luxury & a ccommodations that have characterized RIU along with first-class service. The Riu Emerald features four retaurants, five bars, spa and disco. Beach:
Total Rooms: 716
Year Opened: 0 Credit Cards: Visa, Master Card
ROOM TYPES
SUITE OCEAN VIEW W/JACUZZI
King bed, Ocean-view, Balcony or terrace with jacuzzi, Split-level living room with sofa (no sofa bed), Mini-bar, Liquor dispenser, Satellite TV, In-room safe, Walk-in closet, Hydromassage bathtub, Shower cabin, Bidet, Vanity mirror, Amenities kit.
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD OCEAN VIEW FAMILY
King and 1 double, Slightly larger that the Standard Room, Balcony or terrace, Ocean-view, Mini-bar, Liquor dispenser, Satellite TV, In-room safe, Bathtub, Shower, Double Sink, Vanity mirror, Hairdryer, Amenities kit, Iron/ironing board.
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
JR STE OCEAN VIEW ADULTS ONLY
King bed, Larger balcony or terrace, Ocean-view, Mini-bar, Liquor dispenser, Satellite TV, In-room safe, Bathtub, Shower, Vanity mirror, Hairdryer, Amenities kit, Iron/ironing board.
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE OCEAN VIEW
King bed, Larger balcony or terrace, Ocean-view, Mini-bar, Liquor dispenser, Satellite TV, In-room safe, Bathtub, Shower, Vanity mirror, Hairdryer, Amenities kit, Iron/ironing board.
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD OCEAN VIEW ROOM
King or 2 doubles, Balcony or terrace, Ceiling fan, Mini-bar, Liquor dispenser, Satellite TV, In-room safe, Bathtub, Shower, Vanity mirror, Double sink, Amenities kit, Iron/ironing board, Hairdryer.
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD ROOM
King or 2 doubles, Balcony or terrace, Ceiling fan, Mini-bar, Liquor dispenser, Satellite TV, In-room safe, Bathtub, Shower, Vanity mirror, Double sink, Amenities kit, Iron/ironing board, Hairdryer
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD OCEAN VIEW CONNECTING
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the description listed above.
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
JR STE OCEAN VIEW ADULTS ONLY
Other Amenities -
SUPERIOR OCEAN VIEW ROOM
Other Amenities -
STANDARD PARTIAL OCEAN VIEW
2 story strandard, 2 sofa beds on 1st floor, King on second floor, Balcony or terrace, Partial ocean-view, Mini-bar, Liquor dispenser, Satellite TV on each floor, Bathroom on each floor, Bathtub, Shower, Double sink, Vanity mirror, Amenities kit
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
DINING
Riu Emerald Bay features 1 meal plan options:
All Meals, Drinks & Tips-Four Restaurants/Five Bars
There are 9 Restaurants at Riu Emerald Bay:
Tabasco - Mexican restaurant, buffet starters and dessert
Playa Bruja - Poolside bar/swim-up bar
Las Gaviotas - Italian buffet restaurant
Sports Bar - Open 24 hours
Bamboo - Asian restaurant, buffet starters and dessert
El Estero - Lounge bar
Las Tres Islas - Buffet restaurant and live cooking stations. Special evenings with themed buffet 3 times a week
La Plaza - Bar
El Cerro - Lobby bar
ACTIVITIES & ENTERTAINMENT
Nightly Activities & Entertainment:
Disco, Liive Music, Live Shows
CHILDREN'S PROGRAMS
Daytime entertainment program for children at RiuLand (daily)
Applicable Ages: 4 to 12

Children's Facilities
PlayGround
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
135 Recommend
135 past Apple Vacationers would recommend Riu Emerald Bay to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 3860reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Great Vacation
PETER S.
Feb 28 2019
We loved that everything was close. When you walked out the doors of the Hotel there were 2 pools on the right and 2 heated pools on the left. Walk alittle farther and the beach area. You could walk 15 minutes to a great restaurant called Lionso ( great fish and shrimp, Mexican food) shops behind . If you walked to your left you could walk forever. The Hotel rooms all have a balcony with a great sunset view. The only thing they didn't have an Apple Rep on site.
Customer Rating: 

A very disappointing HONEYMOON trip!
TYLER S.
Nov 20 2018
This will be the last time I go directly through Apple Vacations. My wife, Ronda Schott. planned this vacation for 18 people to go on a HONEYMOON for our son and his new wife. Apple Vacations "say" how they cater to big groups, that's a big JOKE!! My wife spoke with Mark Abbott which told her everything she wanted to hear. 1. Our son would get a nice honeymoon suit with a honeymoon package. 2. Our group would get a special dinner at one of their restaurants. 3. Our group would get a special excursion for our group. We got nothing, just a regular vacation. We have been to Mexico 13 times so we kinda know what to expect. My wife didn't appreciate how she tried to contact Mark Abbott and he was no longer there 2 mos before we left, she spent hours on the phone with Apple to see if we could have another representative to follow us through on our vacation. They said we would but no one ever contacted my wife. THIS WHOLE TRIP WAS JUST A REGULAR TRIP WHEN MY WIFE PLANNED IT 7 MONTHS IN ADVANCE. When we arrived nothing was set up for our son to have Honeymoon suite so we asked and showed them our paperwork? They could of cared less and it took us 2 days for them to even get a bottle of champagne??? They got the same beds as us, nothing was special. Glad we booked 18 people so Apple could make money.
Customer Rating: 

Great things about the RIU hotel that I liked
RUSSELL K.
Nov 19 2018
Some of the best things at this hotel is the bar and food service, you had a mini bar in your room which was well stocked, and 4 restaurants you could choose from with great food like prime rib every night. The beach was wonderful with soft daily cleaned sand to walk on. The hotel was constantly cleaning and fixing things so it looked great. I would definitely recommend this hotel.
Customer Rating: 

Beds in our hotel
GERRY B.
Aug 22 2018
The reservation was made for 4. My wife, two children and myself. The beds that we had for the 4 of us were a king and a twin bed. Fortunately we have small children.
Customer Rating: 

Great experience
MICHELLE L.
May 13 2018
Overall a great experience. The food isn't the best by no means, but eating out is very cheap in Mazatlan. We chose to eat out for dinner most nights because the hotel only opened the specialty restaurants 2 nights of the 7 we were there.
Customer Rating: 

Excellent Resort
SHEILA S.
Mar 07 2018
The hotel was clean and the staff was friendly. I booked an ocean view room and it was beautiful. There is only one complaint. We had to make reservations for the Mexican restaurant and the food was not good. None of us liked what we ordered. On the upside the food everywhere else was great.
Customer Rating: 

RIU Showers are dangerous
JAMIE S.
Feb 28 2018
This was the second time staying at a RIU resort, however different destination. The showers are difficult to step up into & the bottom of the tubs are very narrow which can make it difficult when turning around in the shower. A friend fell in the shower while we were there. The overall size, double sinks, counter space is wonderful.
Customer Rating: 

Happy Mazatlan Visitor
PATRICK S.
Dec 16 2017
Second time at this resort. Excellent overall experience.
Customer Rating: 

Stay here if you like noise
CATHERINE M.
Apr 07 2017
This was not a relaxing vacation I had requested a quiet room but was put above the entertainment center which had shows until 11 PM keep in mind there was a two hour time difference so those of us from central and eastern time zones wanted to get to bed early as we were up early I did change rooms to go to the other side of the tower but there were weddings both at the hotel and at the next-door restaurant which blasted until 11 PM sadly there was really not any outdoor dining or junior suite only had king size beds in my adult daughter and I did not want to share we were not told us at the time of booking consequently we were given a saggy old cot seemed like there was nonstop noise morning tonight techno music at the Beach bar area people had their own ghetto blasters bands playing in the sand in front of the hotel in bands playing at the buffet entrance every night also they were heavy wooden chairs in the room that you could hear being moved around late until the evening lots of kids there was a wonderful massage hot five minutes down the beach which was not part of the hotel you had to be up by 8 AM to get your spot to sit no coffee makers in the room interior design and architecture of hotel very nice staff pleasant and accommodating 15th floor balconies had concrete barricades blocking view I realize it was spring break and this is a large hotel but with the noise and often times chaotic feeling I would not recommend this hotel of
Customer Rating: 

Riu Emerald
SHELLY G.
Jan 27 2017
This resort was wonderful! I have stayed in Riu resorts before. The only thing I missed from this Riu was the 24 hour room service. It was nice to be able to have a food option late other than the sports bar! Beautiful beach and beach views from every room. The staff was all amazing! Great experience, cannot wait to go back and stay at another Riu.
Customer Rating: 

JAMES W.
Oct 26 2016
Hotel and staff were great. No shade for the chairs on the beach. Avoid calling front desk for anything. We called to ask them to refill our water and were charged for the call. It was only 11.5 pesos, but they won't accept American currency.
Customer Rating: 

TripAdvisor Traveller Reviews
Solid resort, but Duplex doesn't sleep 5 well
Chris M,
Thu Mar 21 11:45:20 EDT 2019
Overall this is a nice resort. The feel is somewhat less widespread than other resorts with multiple building layouts, so if you don't like the large hotel-style buildings you may not love it. Pools were busy but we always managed to find a seat if we got there before 8 or 9am. Pools were clean but the adult pool with swim up bar looked like it needed a few hundred pounds of chlorine shock. Not quite clear, a little smokey - I didn't venture in. The only real issue we had was with the Duplex room. Online it states that it has two double beds on first level - this is not exactly true. Our room had two futons and each one was about 4' wide in bed mode, not nearly wide enough to hold two people comfortably (especially siblings who don't want to share in the first place). We slept three of us in the king bed upstairs on the first night. When we asked for a cot the front desk said they couldn't because it "wouldn't fit in the room". This was total BS, but they just kept saying they couldn't. Eventually they told us to check with SunWing folks, who did nothing. We ended up pushing both futons together and making one big bed and had all three of our kids sleep on it. It worked out OK, but it was still very annoying and I would have got two adjoining rooms instead of a duplex if I had know. Other than that, the food was above average, beach was good but ocean was quite chilly and rough and not really good for swimming (it is not that aqua blue of the Caribbean either, if you're looking for that), and the drinks did the trick nicely.

A week getaway
toilethouse, Beaumont, Canada
Thu Mar 21 09:25:38 EDT 2019
The service at this hotel is very good. The staff are friendly and very accommodating. The hotel is spotless there is someone cleaning all the time. The gym on the other hand is very poor. There are no free weights and the state of equipment is very poor. There are 3 treadmills but you can only walk on them. There are two bikes, one is out of order the other one is on its last legs. The 2 elliptical machines have pieces missing but still work and the door is not made to do aerobics. You won't stay fit here but you can enjoy the sun and sand.

Not what I was expecting.
Mae M, Toronto
Wed Mar 20 22:01:33 EDT 2019
I went to this resort with mild trepidation because it is a resort with over 700 rooms. I have not stayed in such a large place as I like smaller resorts. The largest resort I have stayed at had 400 rooms. However my friend wanted to go so I agreed. I have very mixed feelings about this resort and will try to explain them. The hotel is very beautiful and all the public spaces seemed very large. The main lobby was huge and quite attractive. The pool areas and landscaping were quite pretty. The beach is fantastic. Our room (524) had a great view as did all the rooms as they face the Ocean. The room was a nice size with lots of storage space and two sinks in the bathroom. The beds were comfortable. There is construction next door and renovation in the resort but that did not bother us. The food was good in the buffet, there was always something good to eat. They also barbecued on the beach which was a nice way to do lunch. What I did not like about the resort was the size. While the public places like the main buffet and Mexican and Asian restaurants and bars were large because of the large number of people they had to serve they did not have much ambiance or a feeling of being special. Maybe subdued lighting might have helped. I am not sure why the company who built such a huge hotel could not have built bigger and better elevators. There were 3 at either end of the hotel and each elevator only held 10 people so a maximum of 60 people could be moved at any one time. Plus according to some guests you can make the elevator skip floors. On several occasions I saw the elevator go past my floor while I waited up to 8 minutes for an elevator. This was frustrating and not how I wanted to spend my vacation time. The resort could consider a few more ramps in the public areas. While ramps to the pools existed at either end of the hotel it would have been nice to also have ramps at the centre of the pool area. My one complaint about our room was the shower/bathtub combo. It was very awkward to get in and out of especially for someone with a slight mobility problem. I am not sure how to describe the awkwardness of getting into this bathtub. It would have been easier if the tub bottom was at floor level rather than raised, or maybe a step up is required. I was disappointed with the service in that there was no one to take drink orders at the pools or beach or in the bars. We had to get our own drinks and maybe I have been spoiled at the smaller resorts. We also had to find our own table to sit at in the buffet dinning room. Only twice that I recall did anyone offer to seat us when we entered the dinning room. In the theater space we had to get our own drinks as well. I was not impressed with the shows. A couple of them (the Mexican show and parts of the Broadway show) were good but a few others were not very good. I was expecting something better as other people had told me how nice Riu places were. I did like a lot of things about the place as I already mentioned but the things I did not like will most likely stop me from going to Riu Emerald Bay again or to any Riu. I will most likely stick with the smaller resorts.

Riu just right
bowhunter2017, London, Canada
Wed Mar 20 09:49:24 EDT 2019
I had a wonderful vacation at the Riu. The location is beautiful accommodations comfortable and the staff very friendly. I would definitely go back just down the beach is mr. Lyon sauce seafood restaurant which I highly recommend. A gorgeous piece that goes on for miles and wonderful food. Every room has a beautiful view of the ocean and stunning sunsets every night.

impressive
bc_blue_eyes, Calgary, Canada
Wed Mar 20 08:15:34 EDT 2019
I must say that after over 10 years of travel I was impressed. Firstly people, stop nit picking...yes the elevators might get busy...but it is a large hotel... The hotel is impressive, but overall I must say that I have no complaints about the service as I have never seen a more hard working staff, from grounds person to chambermaids, to the bartenders and servers. All staff should be commended for their hard work. One of my pet peeves was realizing that the towel game was in full force...The resort SERIOUSLY needs to enforce this rule of no saving chairs, as per their own signs. I have been to resorts where this is enforced and it works allowing people to get chairs either on the beach or by the pools. There are enough chairs at the resort if they just follow through on their policy. We had paid a bit more(40.00) for a junior suite that had a larger balcony and the room was a bit larger, in my view it was worth the investment. The bathtub was slippery so this is a slight issue for management to address as others had stated in their reviews. the location of the resort was great as I hate being along other resorts and the walks on the beach were amazing. North of the resort is a little shopping area along with some eateries. the bus into Mazatlan was easy to take and was cheap. An finally, yes there was construction while we were there too, but it is just a sign of the times, and you have to do your homework if you want to avoid it. This was our first time to Mazatlan and I will not rule out coming back to the Rui Emerald Bay as it was a great experience and a relaxing holiday



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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