Mazatlan

Riu Emerald Bay


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All Inclusive    

2018 Exceptional Values
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availablity at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availablity and upon request), $35 spa credit in Ocean Harmony massage for two (50 min) per adult. (This discount does not apply with other promotions and discounts)
Family: Kids 12 & under Stay and Eat Free (valid 1/02-4/30/18).

2019 Exceptional Values
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availability at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availability and upon request), $35 spa credit on a selected couples massage for two (50 min). This discount applies per couple, per stay and does not apply with other promotions and discounts.
Family: Kids 12 & under Stay & Eat Free (valid 1/02-4/30/19).

True to the RIU tradition, guests can expect exceptional dining, friendly service, comfortable accommodations and exciting entertainment at the fabulous Riu Emerald Bay. The charm of Mazatlan is nearby, with world-class fishing, fantastic golf courses, and excellent dining.

This family-friendly resort has many activities and excitement for kids. Children will enjoy their very own swimming pool and playground. RiuLand Mini-Club has numerous children's activities. Adults can relax with a refreshing treatment at Renova Spa or lounge with a tropical drink at the swim-up bar. Complimentary 24-hour WiFi is also available in the common areas of the resort (available in rooms for an additional charge).

Dining choices include buffet, Asian, Mexican, and Italian. A full American breakfast buffet, on-the-spot cooking stations, and a continental breakfast are available in the morning. A wide selection of pizzas, pastas, salads, and hot and cold buffets are served for lunch. Unlimited domestic drinks are included, as well as a stocked minibar and liquor dispenser in each room.

Find more information about Riu Hotels & Resorts.

Learn more about Mazatlan.
HOTEL LOCATION
The hotel is 7.5 miles (12 kms) to town and 20 miles (32 kms) from General Rafael Bue lna International Airport (MZT).
Address: Calzada Camarón Sábalo Cuartel 25,
Colonia Cerritos, Mazatlan
SIN

MX
Fax: 610-359-6625
Website Address: www.riu.com
HOTEL FACILITIES
Barber / Beauty Salon
Meeting Rooms
Pools
Number of Pools: 3

Swim up bar and a children' pool with slide
Health Club / Spa
Massage: Additional Charge
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Riu Emerald Bay, a beautiful & recreational hotel where you can delight in luxury & a ccommodations that have characterized RIU along with first-class service. The Riu Emerald features four retaurants, five bars, spa and disco. Beach:
Total Rooms: 716
Year Opened: 0 Credit Cards: Visa, Master Card
ROOM TYPES
STANDARD OCEAN VIEW FAMILY
King and 1 double, Slightly larger that the Standard Room, Balcony or terrace, Ocean-view, Mini-bar, Liquor dispenser, Satellite TV, In-room safe, Bathtub, Shower, Double Sink, Vanity mirror, Hairdryer, Amenities kit, Iron/ironing board.
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
JR STE OCEAN VIEW ADULTS ONLY
King bed, Larger balcony or terrace, Ocean-view, Mini-bar, Liquor dispenser, Satellite TV, In-room safe, Bathtub, Shower, Vanity mirror, Hairdryer, Amenities kit, Iron/ironing board.
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE OCEAN VIEW
King bed, Larger balcony or terrace, Ocean-view, Mini-bar, Liquor dispenser, Satellite TV, In-room safe, Bathtub, Shower, Vanity mirror, Hairdryer, Amenities kit, Iron/ironing board.
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD OCEAN VIEW ROOM
King or 2 doubles, Balcony or terrace, Ceiling fan, Mini-bar, Liquor dispenser, Satellite TV, In-room safe, Bathtub, Shower, Vanity mirror, Double sink, Amenities kit, Iron/ironing board, Hairdryer.
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD ROOM
King or 2 doubles, Balcony or terrace, Ceiling fan, Mini-bar, Liquor dispenser, Satellite TV, In-room safe, Bathtub, Shower, Vanity mirror, Double sink, Amenities kit, Iron/ironing board, Hairdryer
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD OCEAN VIEW CONNECTING
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the description listed above.
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
JR STE OCEAN VIEW ADULTS ONLY
Other Amenities -
SUPERIOR OCEAN VIEW ROOM
Other Amenities -
STANDARD PARTIAL OCEAN VIEW
2 story strandard, 2 sofa beds on 1st floor, King on second floor, Balcony or terrace, Partial ocean-view, Mini-bar, Liquor dispenser, Satellite TV on each floor, Bathroom on each floor, Bathtub, Shower, Double sink, Vanity mirror, Amenities kit
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
SUITE OCEAN VIEW W/JACUZZI
King bed, Ocean-view, Balcony or terrace with jacuzzi, Split-level living room with sofa (no sofa bed), Mini-bar, Liquor dispenser, Satellite TV, In-room safe, Walk-in closet, Hydromassage bathtub, Shower cabin, Bidet, Vanity mirror, Amenities kit.
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
DINING
Riu Emerald Bay features 1 meal plan options:
All Meals, Drinks & Tips-Four Restaurants/Five Bars
There are 9 Restaurants at Riu Emerald Bay:
Playa Bruja - Poolside bar/swim-up bar
Las Gaviotas - Italian buffet restaurant
Sports Bar - Open 24 hours
Bamboo - Asian restaurant, buffet starters and dessert
El Estero - Lounge bar
Las Tres Islas - Buffet restaurant and live cooking stations. Special evenings with themed buffet 3 times a week
La Plaza - Bar
El Cerro - Lobby bar
Tabasco - Mexican restaurant, buffet starters and dessert
ACTIVITIES & ENTERTAINMENT
Nightly Activities & Entertainment:
Disco, Liive Music, Live Shows
CHILDREN'S PROGRAMS
Daytime entertainment program for children at RiuLand (daily)
Applicable Ages: 4 to 12

Children's Facilities
PlayGround
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
135 Recommend
135 past Apple Vacationers would recommend Riu Emerald Bay to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 3618reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Beds in our hotel
GERRY B.
Aug 22 2018
The reservation was made for 4. My wife, two children and myself. The beds that we had for the 4 of us were a king and a twin bed. Fortunately we have small children.
Customer Rating: 

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Great experience
MICHELLE L.
May 13 2018
Overall a great experience. The food isn't the best by no means, but eating out is very cheap in Mazatlan. We chose to eat out for dinner most nights because the hotel only opened the specialty restaurants 2 nights of the 7 we were there.
Customer Rating: 

TEST
Excellent Resort
SHEILA S.
Mar 07 2018
The hotel was clean and the staff was friendly. I booked an ocean view room and it was beautiful. There is only one complaint. We had to make reservations for the Mexican restaurant and the food was not good. None of us liked what we ordered. On the upside the food everywhere else was great.
Customer Rating: 

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RIU Showers are dangerous
JAMIE S.
Feb 28 2018
This was the second time staying at a RIU resort, however different destination. The showers are difficult to step up into & the bottom of the tubs are very narrow which can make it difficult when turning around in the shower. A friend fell in the shower while we were there. The overall size, double sinks, counter space is wonderful.
Customer Rating: 

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Happy Mazatlan Visitor
PATRICK S.
Dec 16 2017
Second time at this resort. Excellent overall experience.
Customer Rating: 

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Stay here if you like noise
CATHERINE M.
Apr 07 2017
This was not a relaxing vacation I had requested a quiet room but was put above the entertainment center which had shows until 11 PM keep in mind there was a two hour time difference so those of us from central and eastern time zones wanted to get to bed early as we were up early I did change rooms to go to the other side of the tower but there were weddings both at the hotel and at the next-door restaurant which blasted until 11 PM sadly there was really not any outdoor dining or junior suite only had king size beds in my adult daughter and I did not want to share we were not told us at the time of booking consequently we were given a saggy old cot seemed like there was nonstop noise morning tonight techno music at the Beach bar area people had their own ghetto blasters bands playing in the sand in front of the hotel in bands playing at the buffet entrance every night also they were heavy wooden chairs in the room that you could hear being moved around late until the evening lots of kids there was a wonderful massage hot five minutes down the beach which was not part of the hotel you had to be up by 8 AM to get your spot to sit no coffee makers in the room interior design and architecture of hotel very nice staff pleasant and accommodating 15th floor balconies had concrete barricades blocking view I realize it was spring break and this is a large hotel but with the noise and often times chaotic feeling I would not recommend this hotel of
Customer Rating: 

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Riu Emerald
SHELLY G.
Jan 27 2017
This resort was wonderful! I have stayed in Riu resorts before. The only thing I missed from this Riu was the 24 hour room service. It was nice to be able to have a food option late other than the sports bar! Beautiful beach and beach views from every room. The staff was all amazing! Great experience, cannot wait to go back and stay at another Riu.
Customer Rating: 

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JAMES W.
Oct 26 2016
Hotel and staff were great. No shade for the chairs on the beach. Avoid calling front desk for anything. We called to ask them to refill our water and were charged for the call. It was only 11.5 pesos, but they won't accept American currency.
Customer Rating: 

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MICHAEL F.
Oct 20 2016
The hotel was pretty nice minus the elevators. They are small and theyou are slow to arrive. But in all fairness, we were on vacation so we weren't in a rush. We didn't realize it was a place for the locals, but the hotel guests were pretty rude.
Customer Rating: 

TEST
Not bad
MARY G.
May 05 2016
This was our first all-inclusive experience so I can only compare it to cruises that I have enjoyed. The hotel and staff were excellent, with one exception. Everything you have heard about the elevators is true. There are three elevators on each side, and they hold 10 people each, with 20 floors. If you are in a middle floor, the elevators are often full as they go by and won't stop. I felt bad for the many families with strollers, as taking the stairs was not an option for them. The pool area was nice. The drinks were okay, but with just a splash of liquor. Ask for a double. It was a nice experience overall. We witnessed a rescue (the surf is very strong) and those lifeguards were superb. They swam into the heavy surf like dolphins! We gave them a standing ovation as they came out.
Customer Rating: 

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Riu emerald bay review
KIMBERLY K.
Apr 17 2016
Everything was fantastic except for the elevator wait time and re-stock of refrigerator being every other day.
Customer Rating: 

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TripAdvisor Traveller Reviews
Holidays
Traveler24882570571,
Mon Nov 12 05:46:30 EST 2018
When i went to Mazatlán Sinaloa i had a very good time staying at that hotel because it was very cool and the things that a liked the most was the pool, beach and my room. And the city was also amazing i had a great time knowing things about the city, but it was also a little bit weird because of the drug dealing. The food was AMAZING and the personal working there was very nice. The beach has like a very big rock in front of it and it was very fun because i climbed the rock and i jumped to the ocean, i really had a great time and i would go there again

Family Vacation!!
michelmay81, Los Angeles, California
Tue Nov 06 20:54:09 EST 2018
Went on a short 4 day vacation to Mazatlán, really enjoyed my stay at this hotel/resort which is all inclusive, room was spacious with a wrapped around balcony with a very nice view of the beach which is literally 2min from the hotel pool area, the restaurants/buffets/food are very good from breakfast all the way to dinner, they have a show/concert room, a night club & a 24hr sports bar the staff is very professional & attentive to your needs. Will definitely be back.

One of the best weeks we've had
Dean M, Red Deer, Canada
Tue Nov 06 11:03:07 EST 2018
The hotel, food, staff, drinks were great. The selection of restaurants they had allowednus to choose something different every day. The Italian food lacked a bit, but if that was the low point, we couldn't complain! We were in Mexico and their Italian cuisine is not something they are known for!

They have cut costs in recent years and it shows.
Carlos M, Ciudad Juárez, Mexico, Mexico
Wed Oct 31 09:25:19 EDT 2018
This is my fourth time visiting this hotel and probably the last. In past years, while they didn't have good quality liquours and spirits, they at least had SOME recognizable names but now they've changed to a different supplier and the selection of drinks available is really lackluster. They only have XX beer and if you don't like it you're SOL. In previous years they also had waiters around the various pools but not this year, and getting up to grab your own drinks is a PITA. The drink selection in the room's minibar is also very lackluster. The food selection is ok in general but there are a bunch of cheap filler items like chicken nuggets and fries and not many choices when it comes to actual food. The tacos were good and the salad bar was decent. Breakfast is a mess, 2 days out of the three we stayed, we had to find our own table and then stand around waiting 15 minutes for the staff to clean up and bring us coffee, we also had to steal chairs from other tables cause the staff was nowhere to be found. The quality of the foods has also diminished considerably over the last few years and it seems like all they want to do is fill you up on cheap carbs (Tortilla chips and bread) with barely any sources of protein (except for some questionable bacon and the never-ending line at the egg station) Not sure if these changes have to do anything with the fact that by my estimation, about 90% of the guests were nationals (nothing wrong with this, it just is what it is) and while there are rude people from all nationalities, it seems like the locals have a few questionable habits (like bringing their own massive bluetooth speakers, letting people get into the pool in regular clothes and allowing kids in diapers to get into the pools) that surely affected our experience. Sadly, I think I am done with this chain for the time being. I'll stay somewhere else on my next visit to mazatlan.

I was big fan of Riu but not so much anymore
Shari F,
Tue Oct 30 19:29:14 EDT 2018
We booked this place based on the good experiences we had at other Riu hotels!!! they gave us the worst room and that was it :( I will NEVER come back here again. I would even go as far as the Riu going to be our last choice now.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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