Mazatlan

Riu Emerald Bay


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All Inclusive    

Exceptional Values!
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availablity at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availablity and upon request), $35 USD spa credit in Ocean Harmony massage for two (50 min), once per stay. This discount does not apply with other promotions and discounts.

Family: Kids 12 and under Stay and Eat Free (valid 1/2-4/30/17) when sharing room with 2 adults.

True to the RIU tradition, guests can expect exceptional dining, friendly service, comfortable accommodations and exciting entertainment at the fabulous Riu Emerald Bay. The charm of Mazatlan is nearby, with world-class fishing, fantastic golf courses, and excellent dining.

This family-friendly resort has many activities and excitement for kids. Children will enjoy their very own swimming pool and playground. RiuLand Mini-Club has numerous children's activities. Adults can relax with a refreshing treatment at Renova Spa or lounge with a tropical drink at the swim-up bar. Complimentary 24-hour WiFi is also available in the common areas of the resort (available in rooms for an additional charge).

Dining choices include buffet, Asian, Mexican, and Italian. A full American breakfast buffet, on-the-spot cooking stations, and a continental breakfast are available in the morning. A wide selection of pizzas, pastas, salads, and hot and cold buffets are served for lunch. Unlimited domestic drinks are included, as well as a stocked minibar and liquor dispenser in each room.

Find more information about Riu Hotels & Resorts.

Learn more about Mazatlan.
HOTEL LOCATION
The hotel is 7.5 miles (12 kms) to town and 20 miles (32 kms) from General Rafael Bue lna International Airport (MZT).
Address: Calzada Camarón Sábalo Cuartel 25,
Colonia Cerritos, Mazatlan
SIN

MX
Fax: 610-359-6625
Website Address: www.riu.com
HOTEL FACILITIES
Barber / Beauty Salon
Meeting Rooms
Pools
Number of Pools: 3

Swim up bar and a children' pool with slide
Health Club / Spa
Massage: Additional Charge
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Riu Emerald Bay, a beautiful & recreational hotel where you can delight in luxury & a ccommodations that have characterized RIU along with first-class service. The Riu Emerald features four retaurants, five bars, spa and disco. Beach:
Total Rooms: 716
Year Opened: 0 Credit Cards: Visa, Master Card
ROOM TYPES
STANDARD OCEAN VIEW CONNECTING
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the description listed above.
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
JR STE OCEAN VIEW ADULTS ONLY
Other Amenities -
SUPERIOR OCEAN VIEW ROOM
Other Amenities -
STANDARD PARTIAL OCEAN VIEW
2 story strandard, 2 sofa beds on 1st floor, King on second floor, Balcony or terrace, Partial ocean-view, Mini-bar, Liquor dispenser, Satellite TV on each floor, Bathroom on each floor, Bathtub, Shower, Double sink, Vanity mirror, Amenities kit
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
SUITE OCEAN VIEW W/JACUZZI
King bed, Ocean-view, Balcony or terrace with jacuzzi, Split-level living room with sofa (no sofa bed), Mini-bar, Liquor dispenser, Satellite TV, In-room safe, Walk-in closet, Hydromassage bathtub, Shower cabin, Bidet, Vanity mirror, Amenities kit.
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD OCEAN VIEW FAMILY
King and 1 double, Slightly larger that the Standard Room, Balcony or terrace, Ocean-view, Mini-bar, Liquor dispenser, Satellite TV, In-room safe, Bathtub, Shower, Double Sink, Vanity mirror, Hairdryer, Amenities kit, Iron/ironing board.
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
JR STE OCEAN VIEW ADULTS ONLY
King bed, Larger balcony or terrace, Ocean-view, Mini-bar, Liquor dispenser, Satellite TV, In-room safe, Bathtub, Shower, Vanity mirror, Hairdryer, Amenities kit, Iron/ironing board.
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE OCEAN VIEW
King bed, Larger balcony or terrace, Ocean-view, Mini-bar, Liquor dispenser, Satellite TV, In-room safe, Bathtub, Shower, Vanity mirror, Hairdryer, Amenities kit, Iron/ironing board.
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD OCEAN VIEW ROOM
King or 2 doubles, Balcony or terrace, Ceiling fan, Mini-bar, Liquor dispenser, Satellite TV, In-room safe, Bathtub, Shower, Vanity mirror, Double sink, Amenities kit, Iron/ironing board, Hairdryer.
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD ROOM
King or 2 doubles, Balcony or terrace, Ceiling fan, Mini-bar, Liquor dispenser, Satellite TV, In-room safe, Bathtub, Shower, Vanity mirror, Double sink, Amenities kit, Iron/ironing board, Hairdryer
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
DINING
Riu Emerald Bay features 1 meal plan options:
All Meals, Drinks & Tips-Four Restaurants/Five Bars
There are 9 Restaurants at Riu Emerald Bay:
Las Tres Islas - Buffet restaurant and live cooking stations. Special evenings with themed buffet 3 times a week
La Plaza - Bar
El Cerro - Lobby bar
Tabasco - Mexican restaurant, buffet starters and dessert
Playa Bruja - Poolside bar/swim-up bar
Las Gaviotas - Italian buffet restaurant
Sports Bar - Open 24 hours
Bamboo - Asian restaurant, buffet starters and dessert
El Estero - Lounge bar
ACTIVITIES & ENTERTAINMENT
Nightly Activities & Entertainment:
Disco, Liive Music, Live Shows
CHILDREN'S PROGRAMS
Daytime entertainment program for children at RiuLand (daily)
Applicable Ages: 4 to 12

Children's Facilities
PlayGround
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
135 Recommend
135 past Apple Vacationers would recommend Riu Emerald Bay to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 3214reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Stay here if you like noise
CATHERINE M.
Apr 07 2017
This was not a relaxing vacation I had requested a quiet room but was put above the entertainment center which had shows until 11 PM keep in mind there was a two hour time difference so those of us from central and eastern time zones wanted to get to bed early as we were up early I did change rooms to go to the other side of the tower but there were weddings both at the hotel and at the next-door restaurant which blasted until 11 PM sadly there was really not any outdoor dining or junior suite only had king size beds in my adult daughter and I did not want to share we were not told us at the time of booking consequently we were given a saggy old cot seemed like there was nonstop noise morning tonight techno music at the Beach bar area people had their own ghetto blasters bands playing in the sand in front of the hotel in bands playing at the buffet entrance every night also they were heavy wooden chairs in the room that you could hear being moved around late until the evening lots of kids there was a wonderful massage hot five minutes down the beach which was not part of the hotel you had to be up by 8 AM to get your spot to sit no coffee makers in the room interior design and architecture of hotel very nice staff pleasant and accommodating 15th floor balconies had concrete barricades blocking view I realize it was spring break and this is a large hotel but with the noise and often times chaotic feeling I would not recommend this hotel of
Customer Rating: 

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Riu Emerald
SHELLY G.
Jan 27 2017
This resort was wonderful! I have stayed in Riu resorts before. The only thing I missed from this Riu was the 24 hour room service. It was nice to be able to have a food option late other than the sports bar! Beautiful beach and beach views from every room. The staff was all amazing! Great experience, cannot wait to go back and stay at another Riu.
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JAMES W.
Oct 26 2016
Hotel and staff were great. No shade for the chairs on the beach. Avoid calling front desk for anything. We called to ask them to refill our water and were charged for the call. It was only 11.5 pesos, but they won't accept American currency.
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MICHAEL F.
Oct 20 2016
The hotel was pretty nice minus the elevators. They are small and theyou are slow to arrive. But in all fairness, we were on vacation so we weren't in a rush. We didn't realize it was a place for the locals, but the hotel guests were pretty rude.
Customer Rating: 

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Not bad
MARY G.
May 05 2016
This was our first all-inclusive experience so I can only compare it to cruises that I have enjoyed. The hotel and staff were excellent, with one exception. Everything you have heard about the elevators is true. There are three elevators on each side, and they hold 10 people each, with 20 floors. If you are in a middle floor, the elevators are often full as they go by and won't stop. I felt bad for the many families with strollers, as taking the stairs was not an option for them. The pool area was nice. The drinks were okay, but with just a splash of liquor. Ask for a double. It was a nice experience overall. We witnessed a rescue (the surf is very strong) and those lifeguards were superb. They swam into the heavy surf like dolphins! We gave them a standing ovation as they came out.
Customer Rating: 

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Riu emerald bay review
KIMBERLY K.
Apr 17 2016
Everything was fantastic except for the elevator wait time and re-stock of refrigerator being every other day.
Customer Rating: 

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Good stay with exceptions
CHRISTINE F.
Apr 12 2016
Upon arrival at hotel we found that we were not placed together, as promised, out of 4 couples only 2 placedon same floor side by side, then 2 placed in separate towers. 6 out of 8 couples got sick at the hotel. Entertainment was poor, same each year, plus seems that only kids and audience were what made up most of the shows. Plus kids were unruly at the shows.
Customer Rating: 

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Great time, great value
ROBERT C.
Apr 12 2016
We had the best time here
Customer Rating: 

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Restaurants
PATRICIA M.
Jan 17 2016
Wrong information in the Directory of Services about the restaurants and availability of food. Sometimes the two reservation only restaurants were closed.
Customer Rating: 

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One of the Best
TYRONE B.
May 01 2014
Nice-Clean Property
Customer Rating: 

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SHAUNA W.
Apr 08 2014
The property was beautiful. The beach was also great but it was disappointing that you couldn't bring the hotel chairs on the beach. We ended up "renting" an umbrella for $5 per hour and sitting on our towels. The persistent vendors on the beach also got very old. The pools were good but quite busy. You would be lucky to get a chair for yourself. The rooms had wonderful views which made up for the terrible beds. I didn't really sleep that well due to the hard, uncomfortable beds. The food was probably the worst I have ever had at any all inclusive resort I have stayed at. We traveled with a group of 13 and all of us got diarrhea and/or vomited due to the food. Alcohol was obviously watered down. The staff were nice enough.
Customer Rating: 

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TripAdvisor Traveller Reviews
Riu Mazatlan 4.5 stars
cheftod67, Chandler, Arizona
Wed Oct 11 17:42:37 EDT 2017
Went on a mini vacation to Mazatlan and stayed at the Riu. I rated a 4 but really should be a 4.5 but TripAdvisor does not have half points. Riu. Would have been a 5 but the room had dust bunnies on the wall where the vent was for the air conditioning and the fire alarm. It was awesome from the beginning except what is listed above in the room. The room was very clean and decorated nicely. Tv was a little small and fuzzy picture but that didn’t bother me do to I was there only to sleep. It would have been nice to have a coffee maker in the room, so you could make a cup in the morning and enjoy drinking it on the balcony with the beautiful view of the ocean. Instead you have to get dressed and go down to the lower level for breakfast. The pools were very nice and even had an area for small kids with water slides and playground area. Basically have 3 different pools all very nice only thing is that the pools close when it gets dark around 7pm. Beach area was awesome., sand was nice and fine and soft on the feet. There are lifeguards at beach and pool areas but their off duty at 5 pm. The grounds at the Riu are kept up very nice, it is so lush and tropical. There is a sports bar that’s open 24 hrs. A stage for acts to perform on a nightly basis, we watched one and it was very good show. The food at the Riu is pretty good for being a all you can eat buffet. There is so much food and all different kinds you are sick of food by the end of your trip. There are 2 other restaurants there that are buffets also but you have to make reservations for them. We ate at the bamboo which is Asian, it was delicious. All beverages are free just have to ask. The staff was amazing and they are the ones that make the property shine. The staff was very attentive to our needs and requests. A big shout out to all the kitchen and restaurant staff. They were so polite and accommodating with my family. You see the foodservice staff the most because you have to eat. We ate at the Riu for all meals except when we went to the malecon and had Moriscos on the beach. All and all I give the Riu a 4.5 score and on our next destination will check out a different Riu property. Great job to all the staff at the Riu

Awesome Riu Emerald Bay
heliodorol2017, Fullerton, California
Mon Oct 02 20:35:41 EDT 2017
Mazatlan the land of deer. Great time at the Riu Emerald Bay all inclusive food is good friendly service. At the pool they have different activities wich if you want to have fun and can decide they have cordinators arranging different activites such like waterpolo game, vollyball, aerobics in the pooland out also a foam party in the pool with the DJ pumping . Beach soccer, beach volleyball and at night a show at the convention center a night club sports bar everything in one place. Good Family place it has a pool bar for the adults and a play pen pool for younger todlers.

Best deal on the Pacific!
BriannaKathryn, Whitehorse, Canada
Mon Oct 02 11:13:40 EDT 2017
Loved the hotel, the food, the people and the location! Got an upgraded room when we arrived, check in process was quick. The restaurant down the beach is to die for. Make sure to go get some tequila from them as soon as you get there. Only downside was the water was unswimmable our entire stay.

Vacation on a budget
Marcela P,
Tue Sep 26 10:31:59 EDT 2017
Must be noted that this was my first all inclusive resort experience. When converted to pesos we paid over $300/pp for 3 nights. You can tell it's a more affordable type of resort. I had a great experience overall with a few exceptions. Airport is about 30 minutes away. When we arrived we were greeted with drinks. The lobby has no AC and the weather is humid. We stayed on the 20th floor and it had a great view of the beach but we had issues with our toilet. Our room was OK but we didn't spend a lot of time there. Bring your own toiletries since their products are cheap. Some rooms have hot tubs on the balcony. Bars and mobile bars are available at every corner. You don't have to leave the premises at all, unless you want to venture out and explore the city which is about 20 minutes away. I was happy with the food options and they're all buffet style so there's many choices. Wifi is only available in the public areas and your balcony. The nightly dance shows were great, but again they're outdoors and the weather is humid. The disco was small and music wasn't quite my taste. Check out on a Sunday is chaotic. Wait times for elevators were ridiculous and almost all of them were packed by the time they got to us. Keys are deactivated at 11 am on check out date. But the staff does a great job at managing the checkout process. If you're low maintenance and patient, I recommend. Pros: All rooms are beach front Beautiful landscape and sights Friendly staff Food available practically all day Swim up bar Can drink anywhere Enough pool room for everyone 24 hour sports bar Cons: There are not enough elevators for the capacity of guests. Be prepared to wait for elevators, especially at peak hours and if you are in higher floors. No AC in the lobby or elevators

Excellent experience! Just a little suggestions...
Fernando D,
Sat Sep 23 12:14:40 EDT 2017
First of all, I have to comment that my visit was on no-vacations days, so the hotel was not so crowded (50% aprox). The check in was really fast and we were served a welcome cocktail. We were assigned on the 9th floor and room was very well located with an awesome view, clean and full of drinks. Restaurants variety are awesome but try to eat in the specialties ( Asian and Mexican food) they are really good, my favorite was Tabasco and Andres was really Kindle with us ( sorry not having more info to be identified), he explained us all about the food and service was great, try the shrimp cocktail, simply amazing and in the Asian I loved the ribs. The pool bar is excellent and you can take your drinks to the beach, which is in front of the hotel, variety of drinks are OK. The sport bar offers you a hockey table game and pool tables, excellent place to watch sports. Pacha disco is good, you can dance a lot. The night shows are awesome and scenario is really cute. All staff service very Kindle and excellent, spa is included! Don't miss it... In general, excellent experience to be in this hotel, I've only a few suggestions to the management that, in my opinion, would improve our experience: 1. Lights on the room terrace 2. I think access to the tub is not so easy, maybe one stair cold be fine 3. I prefer natural orange juice in the morning, instead of machine made 4. The Tuesdays performance didn't like me at all, I'd prefer to have maybe some regional dance show Hope to be back soon



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