Mazatlan

Riu Emerald Bay


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All Inclusive    

2019 Exceptional Values
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availability at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availability and upon request), $35 spa credit on a selected couples massage for two (120 min). This discount applies per couple, per stay and does not apply with other promotions and discounts.
Family: Kids 12 & under Stay & Eat Free (valid 1/02-4/30/19).

True to the RIU tradition, guests can expect exceptional dining, friendly service, comfortable accommodations and exciting entertainment at the fabulous Riu Emerald Bay. The charm of Mazatlan is nearby, with world-class fishing, fantastic golf courses, and excellent dining.

This family-friendly resort has many activities and excitement for kids. Children will enjoy their very own swimming pool and playground. RiuLand Mini-Club has numerous children's activities. Adults can relax with a refreshing treatment at Renova Spa or lounge with a tropical drink at the swim-up bar. Complimentary 24-hour WiFi is also available in the common areas of the resort (available in rooms for an additional charge).

Dining choices include buffet, Asian, Mexican, and Italian. A full American breakfast buffet, on-the-spot cooking stations, and a continental breakfast are available in the morning. A wide selection of pizzas, pastas, salads, and hot and cold buffets are served for lunch. Unlimited domestic drinks are included, as well as a stocked minibar and liquor dispenser in each room.

Find more information about Riu Hotels & Resorts.

Learn more about Mazatlan.
HOTEL LOCATION
The hotel is 7.5 miles (12 kms) to town and 20 miles (32 kms) from General Rafael Bue lna International Airport (MZT).
Address: Calzada Camarn Sbalo Cuartel 25,
Colonia Cerritos, Mazatlan
SIN

MX
Fax: 610-359-6625
Website Address: www.riu.com
HOTEL FACILITIES
Barber / Beauty Salon
Meeting Rooms
Pools
Number of Pools: 3

Swim up bar and a children' pool with slide
Health Club / Spa
Massage: Additional Charge
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Riu Emerald Bay, a beautiful & recreational hotel where you can delight in luxury & a ccommodations that have characterized RIU along with first-class service. The Riu Emerald features four retaurants, five bars, spa and disco. Beach:
Total Rooms: 716
Year Opened: 0 Credit Cards: Visa, Master Card
ROOM TYPES
SUPERIOR OCEAN VIEW ROOM
Other Amenities -
STANDARD PARTIAL OCEAN VIEW
2 story strandard, 2 sofa beds on 1st floor, King on second floor, Balcony or terrace, Partial ocean-view, Mini-bar, Liquor dispenser, Satellite TV on each floor, Bathroom on each floor, Bathtub, Shower, Double sink, Vanity mirror, Amenities kit
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
SUITE OCEAN VIEW W/JACUZZI
King bed, Ocean-view, Balcony or terrace with jacuzzi, Split-level living room with sofa (no sofa bed), Mini-bar, Liquor dispenser, Satellite TV, In-room safe, Walk-in closet, Hydromassage bathtub, Shower cabin, Bidet, Vanity mirror, Amenities kit.
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD OCEAN VIEW FAMILY
King and 1 double, Slightly larger that the Standard Room, Balcony or terrace, Ocean-view, Mini-bar, Liquor dispenser, Satellite TV, In-room safe, Bathtub, Shower, Double Sink, Vanity mirror, Hairdryer, Amenities kit, Iron/ironing board.
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
JR STE OCEAN VIEW ADULTS ONLY
King bed, Larger balcony or terrace, Ocean-view, Mini-bar, Liquor dispenser, Satellite TV, In-room safe, Bathtub, Shower, Vanity mirror, Hairdryer, Amenities kit, Iron/ironing board.
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE OCEAN VIEW
King bed, Larger balcony or terrace, Ocean-view, Mini-bar, Liquor dispenser, Satellite TV, In-room safe, Bathtub, Shower, Vanity mirror, Hairdryer, Amenities kit, Iron/ironing board.
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD OCEAN VIEW ROOM
King or 2 doubles, Balcony or terrace, Ceiling fan, Mini-bar, Liquor dispenser, Satellite TV, In-room safe, Bathtub, Shower, Vanity mirror, Double sink, Amenities kit, Iron/ironing board, Hairdryer.
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD ROOM
King or 2 doubles, Balcony or terrace, Ceiling fan, Mini-bar, Liquor dispenser, Satellite TV, In-room safe, Bathtub, Shower, Vanity mirror, Double sink, Amenities kit, Iron/ironing board, Hairdryer
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD OCEAN VIEW CONNECTING
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the description listed above.
Other Amenities -
Air Conditioning
Shower
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
JR STE OCEAN VIEW ADULTS ONLY
Other Amenities -
DINING
Riu Emerald Bay features 1 meal plan options:
All Meals, Drinks & Tips-Four Restaurants/Five Bars
There are 9 Restaurants at Riu Emerald Bay:
El Cerro - Lobby bar
Tabasco - Mexican restaurant, buffet starters and dessert
Playa Bruja - Poolside bar/swim-up bar
Las Gaviotas - Italian buffet restaurant
Sports Bar - Open 24 hours
Bamboo - Asian restaurant, buffet starters and dessert
El Estero - Lounge bar
Las Tres Islas - Buffet restaurant and live cooking stations. Special evenings with themed buffet 3 times a week
La Plaza - Bar
ACTIVITIES & ENTERTAINMENT
Nightly Activities & Entertainment:
Disco, Liive Music, Live Shows
CHILDREN'S PROGRAMS
Daytime entertainment program for children at RiuLand (daily)
Applicable Ages: 4 to 12

Children's Facilities
PlayGround
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
135 Recommend
135 past Apple Vacationers would recommend Riu Emerald Bay to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 3707reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
A very disappointing HONEYMOON trip!
TYLER S.
Nov 20 2018
This will be the last time I go directly through Apple Vacations. My wife, Ronda Schott. planned this vacation for 18 people to go on a HONEYMOON for our son and his new wife. Apple Vacations "say" how they cater to big groups, that's a big JOKE!! My wife spoke with Mark Abbott which told her everything she wanted to hear. 1. Our son would get a nice honeymoon suit with a honeymoon package. 2. Our group would get a special dinner at one of their restaurants. 3. Our group would get a special excursion for our group. We got nothing, just a regular vacation. We have been to Mexico 13 times so we kinda know what to expect. My wife didn't appreciate how she tried to contact Mark Abbott and he was no longer there 2 mos before we left, she spent hours on the phone with Apple to see if we could have another representative to follow us through on our vacation. They said we would but no one ever contacted my wife. THIS WHOLE TRIP WAS JUST A REGULAR TRIP WHEN MY WIFE PLANNED IT 7 MONTHS IN ADVANCE. When we arrived nothing was set up for our son to have Honeymoon suite so we asked and showed them our paperwork? They could of cared less and it took us 2 days for them to even get a bottle of champagne??? They got the same beds as us, nothing was special. Glad we booked 18 people so Apple could make money.
Customer Rating: 

TEST
Great things about the RIU hotel that I liked
RUSSELL K.
Nov 19 2018
Some of the best things at this hotel is the bar and food service, you had a mini bar in your room which was well stocked, and 4 restaurants you could choose from with great food like prime rib every night. The beach was wonderful with soft daily cleaned sand to walk on. The hotel was constantly cleaning and fixing things so it looked great. I would definitely recommend this hotel.
Customer Rating: 

TEST
Beds in our hotel
GERRY B.
Aug 22 2018
The reservation was made for 4. My wife, two children and myself. The beds that we had for the 4 of us were a king and a twin bed. Fortunately we have small children.
Customer Rating: 

TEST
Great experience
MICHELLE L.
May 13 2018
Overall a great experience. The food isn't the best by no means, but eating out is very cheap in Mazatlan. We chose to eat out for dinner most nights because the hotel only opened the specialty restaurants 2 nights of the 7 we were there.
Customer Rating: 

TEST
Excellent Resort
SHEILA S.
Mar 07 2018
The hotel was clean and the staff was friendly. I booked an ocean view room and it was beautiful. There is only one complaint. We had to make reservations for the Mexican restaurant and the food was not good. None of us liked what we ordered. On the upside the food everywhere else was great.
Customer Rating: 

TEST
RIU Showers are dangerous
JAMIE S.
Feb 28 2018
This was the second time staying at a RIU resort, however different destination. The showers are difficult to step up into & the bottom of the tubs are very narrow which can make it difficult when turning around in the shower. A friend fell in the shower while we were there. The overall size, double sinks, counter space is wonderful.
Customer Rating: 

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Happy Mazatlan Visitor
PATRICK S.
Dec 16 2017
Second time at this resort. Excellent overall experience.
Customer Rating: 

TEST
Stay here if you like noise
CATHERINE M.
Apr 07 2017
This was not a relaxing vacation I had requested a quiet room but was put above the entertainment center which had shows until 11 PM keep in mind there was a two hour time difference so those of us from central and eastern time zones wanted to get to bed early as we were up early I did change rooms to go to the other side of the tower but there were weddings both at the hotel and at the next-door restaurant which blasted until 11 PM sadly there was really not any outdoor dining or junior suite only had king size beds in my adult daughter and I did not want to share we were not told us at the time of booking consequently we were given a saggy old cot seemed like there was nonstop noise morning tonight techno music at the Beach bar area people had their own ghetto blasters bands playing in the sand in front of the hotel in bands playing at the buffet entrance every night also they were heavy wooden chairs in the room that you could hear being moved around late until the evening lots of kids there was a wonderful massage hot five minutes down the beach which was not part of the hotel you had to be up by 8 AM to get your spot to sit no coffee makers in the room interior design and architecture of hotel very nice staff pleasant and accommodating 15th floor balconies had concrete barricades blocking view I realize it was spring break and this is a large hotel but with the noise and often times chaotic feeling I would not recommend this hotel of
Customer Rating: 

TEST
Riu Emerald
SHELLY G.
Jan 27 2017
This resort was wonderful! I have stayed in Riu resorts before. The only thing I missed from this Riu was the 24 hour room service. It was nice to be able to have a food option late other than the sports bar! Beautiful beach and beach views from every room. The staff was all amazing! Great experience, cannot wait to go back and stay at another Riu.
Customer Rating: 

TEST
JAMES W.
Oct 26 2016
Hotel and staff were great. No shade for the chairs on the beach. Avoid calling front desk for anything. We called to ask them to refill our water and were charged for the call. It was only 11.5 pesos, but they won't accept American currency.
Customer Rating: 

TEST
MICHAEL F.
Oct 20 2016
The hotel was pretty nice minus the elevators. They are small and theyou are slow to arrive. But in all fairness, we were on vacation so we weren't in a rush. We didn't realize it was a place for the locals, but the hotel guests were pretty rude.
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Super clean, fun and relaxing!
Matt A, Kitchener, Canada
Tue Jan 15 17:39:39 EST 2019
In short; I would go back. I would even endure another Sunwing flight to go there too. Riu has done an amazing job maintaining this resort. While it wasn't perfect (nothing ever is), there is much to recommend this location! The beach is clean with soft sand and constant surf. Current can be strong at times but when we were there (early January), current was generally along the beach so if you decided to swim, you just ended up a little farther down the beach. It's a relatively shallow and level bottom so no surprises in the water either. Lot's of fun just diving into the waves. All rooms are oceanview and at night, we opened our patio door just to hear the waves. Soooo soothing. Food was good, although the Mexican restaurant was quite disappointing. I honestly expected much more, especially since this area is known for seafood. Buffet was good and I never got tired of the food choices. Bars OK too although the local liquor isn't that hot and it seemed like asking for Bacardi got you the same stuff too. Beer is limited to Dos Equis Lite (???). HOWEVER....a 10 minute walk up the beach and you're at the best restaurant in the area - Mr. Lionso's. Amazing food, great prices and complementary tequila shots. What's not to love! All in all, a great time.

A BALANCED REVIEW
carolwpg2016, Winnipeg, Canada
Tue Jan 15 14:41:32 EST 2019
Lots to recommend the Riu Emerald Bay Check in started on the bus where bracelets distributed and hotel overview given. Way better than the am welcome breakfast Hotel not Sunwing messed up reservations for a suite These reservations were with the hotel over the phone after reading reviews and deciding we would like a suite. The gentleman put that on our reservation but the could not accommodate our request for the duration of our stay. We had had offered to pay up front but the gentleman at the front desk said not necessary :( Pebbles at the front desk was very helpful and empathetic The room was well appointed but a little bit outdated. The safe worked well. Water pressure and temperature was good. Towels a little coarse. SPECTACULAR VIEW Beach chairs easy to get before 9:00 am Breakfast buffet had great variety, many choices, full trays. Morning on the beach. Magnificent. No seaweed. Sand cleaned meticulously, soft , marvellous. Vendors work outside of hotel grounds on the beach. Be polite and you will be treated the same. Lunch buffet was excellent. Salad bar was terrific, dessert bar better. Every day a panini station or soft taco station. Fries so yummy. Burger and hot dog grilling station full of fresh buns bacon mushrooms and grilled onions. Beach chairs standard issue Beach. Tide out early afternoon. Can walk for miles. Glorious Beach party lunch great Beach bars. Found the waiters as in all bars to be incredibly on top of who arrived when and served in order. They never got it wrong. All drinks were well made Washrooms impeccably clean. One pool heated one pool not. GREAT Traveling bar around the cool pool fantastic A la cartes which we understood to be like at other Riu hotels needed reservations? We would be told that an a la carte was full but would walk by and the restaurant and look in to see it was 1/3 full. Confusing All in all for the price the hotel was very good, the people terrific, felt very safe, and if you love to fly and flop this place is for you

Mazatlan
Sheila Wolak K,
Tue Jan 15 14:17:11 EST 2019
the riu Emerald Bay was a very great stay beach was beautiful altho too many waves as i am not a strong swimmer sand was excellant food 👍🏼service👍🏼bartenders👍🏼we had a jr suite which ended up as the honeymoon suite was great elevators were hit and miss not a bad room as they all face the ocean

Great visit to a great resort
kpalmer7, Surrey, Canada
Tue Jan 15 11:28:42 EST 2019
Just got back from a week at this hotel. I had read the previous reviews, so was somewhat prepared for the age of the hotel. We were on the 7th floor and had no trouble with the elevators. Our room was kept very clean, and we were left different towel animals everyday. I do agree that the towels are a little rough. Was like giving yourself a "loofah" rub after having a shower. Not a complaint...lol The view was awesome. Every room has a ocean view, but not sure on the lower levels how much of a view you'd get as the palm trees are pretty high. I also took my own beach towel after reading about the issue of towels disappearing and then being charged $20 at checkout. Absolutely loved the location and beach of the hotel. If nothing else that was totally a 5*. The beach vendors were very polite and were never aggressive. The only complaint I have is the silly musical people that came and played every afternoon with their Tuba's and other instruments. I can still hear the "tuba" sound.....lol I did learn to block them out. Food and service was very good. We ate in the Specialty restaurants, found the Mexican was just ok, but the Asian was awesome and we went back the next night. Enjoyed the Beach Party they had. I did find their nightly entertainment lacking, and when we did go, you couldn't understand them as the acoustics are awful. We quit going after a couple of times. Drinks were very good and plentiful. I was surprised how good their wine was. That is always a challenge at all- inclusive resorts. For a older resort, I have to say the cleanliness of this place was beyond belief. I have never stayed at a place so clean They were cleaning non stop and even when it didn't look dirty they were moping and sweeping all the time. The bathrooms were beyond clean, I wish mine were that clean....lol The employees were always smiling and couldn't do enough to help, even if they didn't speak very good English. I would have liked a clock and coffee maker in my room, but not a deal breaker. It was a challenge to print off our boarding passes at the hotel as they don't have a business center. I had to check in on my phone and then forward the boarding pass email to the hotel and then they printed it off for me. It is a little out of town, but the "green" bus picks you up for 11 pesos and will take you into old Mazatlan or the Malacon area. When you leave the hotel, turn left and just up the road there is a small strip mall area that has about 8 shops and several restaurants. It looked to be a very popular place. We hired a driver and he took us on a 6 hr tour and it was very interesting. I've been to Mazatlan before and am pleased to see how clean it is. There was a heavy police presence but again that made me feel very safe. Riu is building a new hotel next door and is supposed to be open the end of the yr. It will be a Riu Palace. I look forward to trying it out next yr. We flew Sunwing out of Vancouver and I don't have any complaints about it other than the planes had no entertainment screen on them. As it's only a little over a 4 hr flight it was ok. I wouldn't hesitate on recommending this hotel to anyone and would definitely go there again. The only reason I gave them a 4* rating is because of the nightly entertainment and the lack of a few amenities. Also because they only had one little shop. Most resorts have several stores. There were a massive amount of " young" Canadians there that took over the swim-up bar pool. i can only imagine the chemical count that was needed each night to get it ready for the next day....lol There were a few medical emergencies at that pool, and I'm actually surprised there weren't more. The heated pools are almost to warm. They have one un- heated pool and it was chilly. The "chair hogs" were out in full force everyday, from 6am on. Luckily there isn't a shortage of lounge chairs so never had a hard time finding one. It always amazes me how many people will put a book, or towel on a chair and never come back. I can see why towels disappear.

Lovely!
38suep, Mission, Canada
Mon Jan 14 17:05:47 EST 2019
Great resort. Unbelievable beach..kids loved the 🌊 waves...not too cold..sand so smooth. Sooooo clean. Rooms are spacious with even a 2nd floor on ours. Lobby is huge & staff are so helpful. Restaurants are top notch with great waiters & service. BBQ on the beach is a great extra with yummy food & fun entertainment.



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