Cancun

Riu Cancun


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All Inclusive    

2018 Exceptional Values
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availablity at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availablity and upon request), $35 spa credit in Ocean Harmony massage for two (50 min) per adult. (This discount does not apply with other promotions and discounts).

The 24-hour all-inclusive Riu Cancun is located in the heart of Cancun and set on a beach of white sand and turquoise water. This majestic resort soars above the Caribbean Sea, steps from the Galeria and Caracol shopping centers and in the heart of nightlife and activity.

This grand resort boasts a rich decor with high hand-painted ceilings adorned with flowers and frescos, and Spanish-style oil paintings cover the walls. Over the pool bars, domes are decorated with intricate mosaics and have a Moroccan-Mediterranean ambiance. Long walkways front the restaurants and offer seating areas; a perfect place to relax and enjoy a cool drink in the afternoon.

Kids will love the RiuLand Mini-Club. Children ages 4-12 can partake in numerous activities with adult supervision. During the day, the hotel provides entertainment for all ages, including watersports and one introductory scuba diving lesson in the pool. At night, Pacha Discotheque is the place to go for non-stop dance music. Also, entrance and drinks are included! Afterwards, start winding down at the 24-hour sports bar.

Looking for a vacation full of rest and relaxation? Renova Spa offers numerous types of treatments to put the mind, body, and soul at ease. The gym and Jacuzzi are complimentary. Of course, there is always the option of sunbathing the day away and lounging with a tropical drink at the swim-up bar! Complimentary 24-hour WiFi is also available in all public areas of the resort.

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Learn more about Cancun.
HOTEL LOCATION
This beachfront property is located in "Corazone", across the street from the Convent ion Center. 6.2 miles (10 kms) to town, 12 miles (19 kms) to Cancun Airport.
Address:
CANCUN
QR

MX
Local Phone: 011529988487151
Toll Free Phone: 1 888 666 8816
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Shopping Mall Nearby (65 feet)
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
3 outdoor pools, one with Swim-Up Bar.
Golf: CLOSEBY
Cancun Golf Club @ Pok ta Pok- Cancun Hilton Golf Course- Mayan Palace Golf Course-
Holes: 18
Water Sports on Site
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: Beach volleyball, table tennis, 1 introductory scuba diving lesson in the pool
Health Club / Spa
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This hotel consists of a 15-story main building and a 6 story annex building. This hotel features 4 restaurants & snack bar, five bars, three swimming pools, disco. Exchange privileges with Riu Caribe. Beach: Beachfront property on Cancun's exclusive Caracol Beach Lounge chairs, sun umbrellas and towels by the pool & beach available.
Total Rooms: 569
Year Opened: 2014 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Men are required to wear longs pants at the a-la-carte restaurants. Dinner dining is not included inthe exchange privileges. During the months of March and April each room must have 1 guest at least 21 years of age.
ROOM TYPES
STANDARD OCEAN VIEW
Two double beds or one king. Ocean view from balcony. WiFi in rooms extra charge.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite
STANDARD OCEAN VIEW CONNECTING
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the Standard Ocean View description.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite
SUITE OCEAN VIEW
Two double beds or one king. Balcony with ocean view. Regularly replenished minibar. Living area. Liquor dispenser. WiFi in rooms extra charge.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite
JUNIOR SUITE OCEAN CONNECTING
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the Junior Suite Ocean View description.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite
JUNIOR SUITE OCEAN VIEW
Junior Suites with ocean view from balcony. Two double beds or one king. Split-level living room with sofa bed. Regularly replenished minibar. WiFi in rooms extra charge.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite

OTHER INFO
Cribs available on request basis at no charge.
DINING
Riu Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 6 Restaurants at Riu Cancun:
Coral - Poolside restaurant.
Turquesa - Poolside restaurant and steakhouse.
Kawachi - Asian style cuisine served a la carte.
Kullnarium - Gourmet restaurant.
La Toscana - A la carte restaurant serving Itailian cuisine.
Miramar - A la carte specialty restraurant.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daytime entertainment program for adults (daily) includes fitness programs.
Nightly Activities & Entertainment:
Live music, shows or RIU evening program (daily); Complimentary access to Pacha disco theque (open 6 nights a week), drinks included.
CHILDREN'S PROGRAMS
Daytime entertainment program for children ages 4 to 12 at Riu Land (daily)
Applicable Ages: 4-12 years old

Children's Facilities
PlayGround
Children's Pool
Cribs available at no extra charge on request basis, rollaways are not available.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
3882 Recommend
3882 past Apple Vacationers would recommend Riu Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 10336reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Fair experienece
MEHDI M.
Jan 17 2018
Pros: 1. Apple vacation representative on-site all day. 2. Beach was well-maintained and clean. 3. Room was old but clean. 4. Entertainers were doing their best. 5. Convenient location of hotel. Cons: 1. Pool was cold and hot-tub was not even warm enough! 2. Only 4 small (8 person max) elevators for such a huge hotel, long waits times. 3.So many food options but quality was average. 4. Service at restaurants needed attention. 5. Very few pool-side seats get good sunshine due to main building covering the sun. 6. Inside the restaurant there was always a burnt oil smell, not good enough ventilation. 7. Hotel has very old design and spa is located very far to main spots.
Customer Rating: 

Very nice, and very clean.
JESUS B.
Nov 26 2017
My wife likes to experience staying in different hotels, so she is really picky about returning to same hotels, but she would be happy to return to this one. In fact we are coming back next year.
Customer Rating: 

Shockingly disappointed
AMANDA T.
Oct 30 2017
Seeing that this was our 3 visit to this hotel, we were disappointed that the services weren't as good as they use to be. The pool had bugs and leftover sunscreen floating at the top of the water, the renovations missed the mark on trying to give it a modern feel. It looks rather cheap and poorly designed. The guestroom smelled like a sewer. The roof needs to be repaired as we were on the Annex Building on top floor (6th floor). It rained during the evening which then leaked into our guestroom setting off the alarm which then leaked orange water down onto the nightdtand and bed that we were sleeping in. We shared with the staff what happened, we can back and they put a bathroom towel over the nightstand and changed our sheets. Lastly, the last morning we were there, we saw a cockroach crawling on the floor and up the wall. We shared with staff at check out and they thanked us but didn't seemed concerned. The Riu Cancun was a special place as my husband and I met there, married there and sadly will not be returning there after this last experience. On a positive, staff was friendly. Fidel in the Italian restaurant was AWESOME!
Customer Rating: 

Excellent
RICHARD S.
Oct 21 2017
I loved the hotel, the beach, and Tracy from Apple Vacations was AMAZING!!! I will definitely be booking with this company in the near future
Customer Rating: 

Awsome time
JEFFREY G.
Oct 04 2017
This place is great. Even with a three year old. All the fun you want can be had. Visit the RIU Cancun. If your on the edge, just jump. It's a great place. Food, fun in the sun, night time fun also. It was perfect for what I was looking for/needed. Thank you riu, we loved it
Customer Rating: 

Amazing
LATOYA P.
Sep 15 2017
Albert and Cesar at the front desk are amazing and very helpful, Gil in the dining areas took care our our entire 16 person party daily and made sure we had what we needed. The pool crew and entertainment was breath taking and fabulous. Gabriella who signed our entire crew up for excursion really did a wonderful job we had an amazing life experience. Gilberto who assisted with our bags and loading us on the shuttle also put the cherry on top of our visit.
Customer Rating: 

Not a 4 start hotel....
JULIE B.
Aug 06 2017
We were exceptionally disappointed in Apple's ranking of the Riu Cancun as a 4 star hotel. The pool area was dirty, the food was not good, and the drinks were terrible (too sugary and low quality alcohol). The buffet food was good, and we opted to eat here most nights, but the restaurants did not have quality food. The entertainment staff was delightful, as was bartender Carlos and Server Marlene in the buffet area. The rooms were small, sheets were scratch, towels were very dingy, and the hotel looks very used/dated. This was my first vacation with Apple Vacations and I will NEVER work with Apple Vacations again given the rating of this hotel. Not pleased at all. Towels were rarely available, pool and pool area were dirty (drinks lying around, limes on the grounds, wrappers everywhere, and the pool with the sims up bar was disgusting - I would never set a toe in there!). Not pleased with Apple Vacations or the Riu Cancun
Customer Rating: 

One of our best vacations to date!
NATASHA W.
Jul 30 2017
The Riu Cancun resort was the best resort we have stayed at! We went on a couples trip and all 4 of us enjoyed each aspect of this trip. There was something for everyone every day. Staff was wonderful and accommodating, the rooms were great, the beach was amazing! The food in every restaurant was delicious, we were very impressed! The only small "problem" (if you want to call it that) is that we wished the pool with the swim up bar was cleaner. The other pools were great, but it was as if the staff didn't bother to clean the pool with the bar. Other than that minor detail we will definitely return..
Customer Rating: 

Great place
ROBERT M.
Jul 10 2017
Very clean place! Everyone was real nice and helpful! The only thing I didn't like was the drinks that they gave at poolside and the restraunts were very watered down. Was better off just going back to the room and using the liquor from the mini bar. Overal though it wasn't a very enjoyable resort.
Customer Rating: 

5 STARS!
JENNIFER B.
Jul 06 2017
This was a family trip, ages 18-60. The hotel staff were great, from the moment we checked in to the minute we left. Very attentive and courteous! John, the Apple rep was very nice and always available to help with questions. From where to shop, to what to eat and what excursions to go on! 5 starts for sure! i will return!
Customer Rating: 

Bad service and lying apple representative
JOHN W.
Jun 29 2017
This was the first time I've ever been to a hotel without room service, that is a huge inconvenience. The other issues we had were having to do with calling multiple times for towels to be brought to the room, drinks to be refilled in the mini bar and then getting the drinks wrong, the toilet broke and I took me calling three times to get someone to come fix it and finally the Apple representative (John Milner) sold us a package that included parasailing which never was included (which was the selling point and my family expected to do that and were very excited about it)!! After we purchased the package another guest came up and spoke to us about how John had lied to another guest and then about what was included in their excursion. We didn't really believe them until it happened to us during the booze cruise on the catamaran where the boat captain didn't mention a single thing about it and we didn't even see the platform to parasail from on the boat. When we spoke to John about it he said the captain said it was unsafe to do it but it was completely clear and calm water when we were out. Just because of this bad experience it has me doubting apple representative and if I can trust another one if I book with you again.
Customer Rating: 

TripAdvisor Traveller Reviews
Had a fun, relaxing time
Fresno_Guy, Fresno, California
Thu Jan 18 07:29:15 EST 2018
Beautiful hotel right on the beautiful blue beach. All rooms basically have an ocean view. I was on the fifth floor and still had a killer view. The breakfast buffet was 7/10 while the lunch and dinner buffets I would give a 9-10. Plenty of bars located around the hotel. I liked the sports bar since it was 24/7 and has snacks in the fridge in case you have the muchies late at night. Coco bongo and the light life is a 10 min walk down the street. Heck, I could see the coco bongo sign from my balcony. They let me have all inclusive access early since I arrived in the morning and allowed me to still have late access to the bars and buffet since my flight wasn't until 6pm. I would definitely recommend this hotel to everyone.

Ruby Anniversary
KarenFox, London, United Kingdom
Wed Jan 17 13:47:08 EST 2018
Hotel brilliant plenty of choice in restaurants always something to eat drinks very good spirits not watered down all staff very friendly and helpful. Visit to swim in the centres is a must and swim with the turtles Coco Bongos another recommendation go VIP and drinks available all night and a good view from balcony Visit to Coba Mayan temple also recommended overall a brilliant holiday we will be back

An enjoyable, relaxing holiday...
JOHN T, SYLVAN LAKE
Wed Jan 17 11:44:25 EST 2018
With our last Cancun holiday experience 5 years ago, my wife and I were a bit reluctant to try it again. We checked all the reviews and comments from friends, and said that this would be the place to go to. We were not disappointed. we had a wonderful holiday. From the initial check-infill the end of our 10 day stay, it was one to remember. The staff during check-in was very pleasant and helpful. The room was very nice, with a great view of the resort, beach and ocean. The cleaning staff was very friendly, and did a good job of the room. The food was very good, with lots of variety. The pool staff and daily entertainment was top=notch. Definitely one of our best holidays.

2 weeks - 2 people - TUI UK
TeamLongholme, Bedford, United Kingdom
Wed Jan 17 09:27:06 EST 2018
If you’re seeking a hotel of luxury this may not be the one for you. Although the hotel is generally clean, safe & well catered for it was an ‘average - 3 ’ experience for us. Like any hotels it has it’s bad and good points. Some rooms have poor views and finding the sun after 3pm is a challenge due to the size of the building. The food and beverage team are doing a great job serving everyone and the entertainment team also keep an engaging atmosphere all round. The housekeepers are always on the move and with over 500 rooms have their work cut out. The front office team (reception) seem to be inundated with room complaints and not so responsive on the phone. We made the holiday what we wanted and believe the hotel kept a fair standard helping us to achieve this. We did arrive expecting more of a party atmosphere as had been painted in other reviews but this was not really the case, any more than other resorts of this nature. Locally the ‘town’ seemed a little run down and sad with little to see, unless you want a drink or a souvenir. Best to stick to the beach! One of the best beaches I’ve come across and right on the doorstep, kept clean with little - no debris. This is now a large company owned mostly by TUI group ( global) so a lack of personal experience is expected at this level & indeed at this price. Although not cheap you get what you pay for. If you haven’t traveled to the Caribbean before you can expect the drinks generally to be poor but strong, RIU Cancun have a fair selection of international back bar spirits included in your package, just be sure to ask. The food I found to be good, lots to choose from and lots of speciality restaurants for variation in the evening. A special thank you to ‘Pedro’ who looked after us at The Corner Bar and had a great spirit. Tips - far left beach gets sun for most of the day. The coffee is really bad, but there is a Starbucks 1min over the road. There are lots of things your can pick at and find fault in but believe me if this is your approach to your stay, you won’t have a good time anywhere.

Perfect
nothingwithbubbles, Leeds
Wed Jan 17 02:03:28 EST 2018
Lovely...clean and he food was amazing The best all exclusive I have had. He little restaurants are perfect especially the steak place! Pools clean. Always managed to get a sunbed. Rained a couple of days but not for long...right next to the sea which was beautiful! Staff friendly! When we first arrived there was a lot of drunk people all Americans at about 5pm and the place was like a Party pool with people snogging and dancing in the pool! We thought it was going to be like this for two weeks, but it must have been just a one off as it was never like that again. The only downside was our balcony. We was on the floor where our balcony was attached to a long ledge so you could only see a view eye level up which was annoying! But all in all it was amazing and spotless



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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