Cancun

Riu Cancun


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All Inclusive    

2019 Exceptional Values
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availability at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availability and upon request), $35 spa credit on a selected couples massage for two (120 min). This discount applies per couple, per stay and does not apply with other promotions and discounts.

The 24-hour all-inclusive Riu Cancun is located in the heart of Cancun and set on a beach of white sand and turquoise water. This majestic resort soars above the Caribbean Sea, steps from the Galeria and Caracol shopping centers and in the heart of nightlife and activity.

This grand resort boasts a rich decor with high hand-painted ceilings adorned with flowers and frescos, and Spanish-style oil paintings cover the walls. Over the pool bars, domes are decorated with intricate mosaics and have a Moroccan-Mediterranean ambiance. Long walkways front the restaurants and offer seating areas; a perfect place to relax and enjoy a cool drink in the afternoon.

Kids will love the RiuLand Mini-Club. Children ages 4-12 can partake in numerous activities with adult supervision. During the day, the hotel provides entertainment for all ages, including watersports and one introductory scuba diving lesson in the pool. At night, Pacha Discotheque is the place to go for non-stop dance music. Also, entrance and drinks are included! Afterwards, start winding down at the 24-hour sports bar.

Looking for a vacation full of rest and relaxation? Renova Spa offers numerous types of treatments to put the mind, body, and soul at ease. The gym and Jacuzzi are complimentary. Of course, there is always the option of sunbathing the day away and lounging with a tropical drink at the swim-up bar! Complimentary 24-hour WiFi is also available in all public areas of the resort.

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Find more information about Riu Hotels & Resorts.

Learn more about Cancun.
HOTEL LOCATION
This beachfront property is located in "Corazone", across the street from the Convention Center. 6.2 miles (10 kms) to town, 12 miles (19 kms) to Cancun Airport.
Address:
CANCUN
QR

MX
Local Phone: 011529988487151
Toll Free Phone: 1 888 666 8816
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Shopping Mall Nearby (65 feet)
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
3 outdoor pools, one with Swim-Up Bar.
Golf: CLOSEBY
Cancun Golf Club @ Pok ta Pok- Cancun Hilton Golf Course- Mayan Palace Golf Course-
Holes: 18
Water Sports on Site
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: Beach volleyball, table tennis, 1 introductory scuba diving lesson in the pool
Health Club / Spa
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This hotel consists of a 15-story main building and a 6 story annex building. This hotel features 4 restaurants & snack bar, five bars, three swimming pools, disco. Exchange privileges with Riu Caribe. Minimum age to check-in is 21 years old. Beach: Beachfront property on Cancun's exclusive Caracol Beach Lounge chairs, sun umbrellas and towels by by the pool & beach available.
Total Rooms: 569
Year Opened: 2014 Credit Cards: Visa, Master Card
ROOM TYPES
STANDARD OCEAN VIEW
Two double beds or one king. Ocean view from balcony. WiFi in rooms extra charge.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite
STANDARD OCEAN VIEW CONNECTING
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the Standard Ocean View description.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite
SUITE OCEAN VIEW
Two double beds or one king. Balcony with ocean view. Regularly replenished minibar. Living area. Liquor dispenser. WiFi in rooms extra charge.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite
JUNIOR SUITE OCEAN CONNECTING
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the Junior Suite Ocean View description.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite
JUNIOR SUITE OCEAN VIEW
Junior Suites with ocean view from balcony. Two double beds or one king. Split-level living room with sofa bed. Regularly replenished minibar. WiFi in rooms extra charge.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite

OTHER INFO
Cribs available on request basis at no charge.
DINING
Riu Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 6 Restaurants at Riu Cancun:
Turquesa - Poolside restaurant and steakhouse.
Kawachi - Asian style cuisine served a la carte.
Kullnarium - Gourmet restaurant.
La Toscana - A la carte restaurant serving Itailian cuisine.
Miramar - A la carte specialty restraurant.
Coral - Poolside restaurant.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daytime entertainment program for adults (daily) includes fitness programs.
Nightly Activities & Entertainment:
Live music, shows or RIU evening program (daily); Complimentary access to Pacha disco theque (open 6 nights a week), drinks included.
CHILDREN'S PROGRAMS
Daytime entertainment program for children ages 4 to 12 at Riu Land (daily)
Applicable Ages: 4-12 years old

Children's Facilities
PlayGround
Children's Pool
Cribs available at no extra charge on request basis, rollaways are not available.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
3882 Recommend
3882 past Apple Vacationers would recommend Riu Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 11285reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
CHARLES B.
Apr 16 2019
The rooms were rather plain and humidity was a problem. Realizing the proximity to the ocean and AC is a challenge. The beds were rather firm and the pillows were awful. Staff had an awesome attitude and very pleasant everywhere. The food was all excellent as well with lots of variety, all the pans always kept full and it all tasted great. The beach area wast the biggest disappointment. The area by the water was quite small, no service was extended to guests on the beach and in one section there is a large number of locals just hanging out of which some appeared to be rolling marijuana. Hotel was clean everywhere, Proximity to shopping and night life was great
Customer Rating: 

spring break
CHARLES B.
Apr 10 2019
Location of hotel is fantastic especially if you are interested in going in to the hotel zone for dinner, nightclubs etc. Terrible sewage problem right outside the hotel so the smell takes your breath away. can occasionally be smelled at different areas of the hotel. The rooms are extremely basic, zero amenities offered at all. beds as in most Riu properties are hard as rocks and the bedding cheap and uncomfortable. if you have traveled to other all inclusives in Mexico you will be disappointed in the rooms and what is offered. Basically a bar of soap and that is it. And the provide nothing at the desk if you do forget anything. Entertainment staff is fabulous, they make the whole resort worth going to! Also no circulation or vent fans in rooms/bathrooms. everything always damp and your items will come back smelling very musty. beach is ok, but not great by any means -- although staff does excellent job of keeping seaweed cleaned up
Customer Rating: 

terrible front desk, great entertaining staff
MARK B.
Nov 15 2018
Room had leaking walls with musty odor, light fixture in overhead ceiling bathroom leaked from the middle of the light. walls leaked from top of doors. Inquired about this after first night stay and was told they would check into it. Went to the desk again and was told they would check into it. After next morning, I called and demanded to be moved as I felt danger from the leaking light fixture. I was moved later after 3 pm and was informed they would fix the room. However, I checked the next day and another couple were staying in the room that was leaking. I couldn't believe it. I was not compensated for my stay at all and was told by Daniel at the front desk to drink tequila. REALLY!!!! On the flip side of the stay, the entertainment was great, I had a great time with all of the staff and barstaff. John, the apple representative gave false information about an excursion purchased by six of us. The catamaran was to only hold 35 people and it took on 45, snorkeling was only for 15 minutes and was told and hour at each stop, paddleboarding was only for 15 minutes. We were told that we could rent a six passenger gold cart and could only get a four passenger gold cart. Not a very good excursion over all. Told shrimp cerviche and was given some kind of fish. Overall the beach was very nice and the waitstaff were great.
Customer Rating: 

Hotel and vacation were awesome.
CHRISTOPHER M.
Jul 16 2018
My only recommendations are the following: the workout facilities were less than adequate Room was too small and equipment was outdated. Highly recommend investing in this area. The 2nd area is regarding loud guests from 1-5 am every night.
Customer Rating: 

Great Experence
CLAY B.
Jun 25 2018
We had the best vacation! Apple vacations went over and beyond to make it as great!
Customer Rating: 

RIU Cancun
JEFFREY W.
Jun 15 2018
RIU Cancun was the perfect resort for our group of 17 that included several 18 year olds. The nightly entertainment and daily activities were awesome. There was always something going on. The service was exceptional. The food was good. The view is spectacular. I would recommend they put more pillows in the rooms. The location is ideal. It's only 20 minutes from the airport and walking distance to shopping and night clubs.
Customer Rating: 

Beautiful Hotel
TRAVIS T.
Mar 18 2018
This is a awesome hotel. The service was the best I have ever had. This was the best vacation me and the wife have ever had. The only problem we had was my sandals were stolen on the beach the first day, but everything else was so good it didn't matter.
Customer Rating: 

MICHELLE S.
Mar 13 2018
Beach area to small no umbrella or bar on beach
Customer Rating: 

4th time and going back
THERESE S.
Mar 09 2018
Our agent Michelle Duquaine was top notch in our booking. Rooms are average and clean. Hotel is very clean. Food is good and a variety. Beach very nice (not large), perfect for relaxation. The only down side is the sun is gone by 5:30-6pm last week in february and first week in march. To the right of the beach is a ferry to the island. Great boat ride. Feel safe walking our of the hotel in the hotel district. Would go back in a heart beat. Apple people were readily available if we wanted to book a excursion. We are strictly there for RR!
Customer Rating: 

Riu Cancun
MARVIN F.
Mar 06 2018
The resorts food and accommodations and staff were great. The entertainment was the same as two years ago. If you want people to return change it up.
Customer Rating: 

Low shelf alcohol
JAMES B.
Mar 05 2018
Did not like the well drinks. Poor quality of choice of wiskey and rum.
Customer Rating: 

TripAdvisor Traveller Reviews
Easter Weekend
Tamara G, Couva, Trinidad
Fri Apr 26 12:02:27 EDT 2019
My husband and I along with a couple of our friends visited this hotel over the Easter weekend 2019. One of the best hotel experiences we have had in a long time. We had a junior suite which had the most amazing view and was located very close to the Sports Bar, the main buffet restaurant and the pools. We booked directly with the hotel and were given transport from Destination Services. They were at the airport ready to take us directly to our hotel. We did not have a problem and thier service was top class. The check-in process was a little longer than usual but this could be due to the large crowd arriving just before the Easter weekend. The food in the buffet was wonderful offering a variety of options so that everyone is happy. Even the staff members such as Emilio made us laugh every morning. The steakhouse and the Italian restaurants are a definite must have. The steakhouse is worth the wait. We had the ribs and the seafood skewers and it was honestly the best I had in a while. The bartenders such as Rene were very willing and to assist. They made the most amazing drinks. They were light on the alcohol but if you want something stronger you can always have a shot at the bar. I would suggest if you are booking trips, Fernando from Destination Services located in the theatre area will sort you out. He advised and booked the best trips to Isla Mujeres and Chichen Itza all we had to do was show up and everything was taken care of ahead of time. He was really the best.

Great Resort, but customer service on the phone needs a MAJOR facelift
Explore30603079756, Chicago, Illinois
Thu Apr 25 07:21:25 EDT 2019
Very nice and clean resort. Customer service from people on site is great all the way from the doorman to the restaurant workers all the service is beyond amazing. Rooms and bathrooms are very clean. However, customer service on the phone needs a major facelift. I had a terrible experience on the phone. I had booked a pickup through RIU and was then told that there is no flight data put in the system for them and as a result of that I was left stranded at the airport. I did put the data for my flight in when I booked my room. My free pickup was not arranged for me. Instead I ended up bargaining and paying 76 dollars out of pocket for a shuttle that should have been included with my stay. When I talked to the customer service department, they didn't offer any ride, not even a shuttle back to the airport even though I stayed there 4 days. I was sent an email a few days before my flight that everything was ready. So I would highly recommend that you guys reconfirm several times for your pickup prior to your flight there. This was all after I had called and confirmed pickup earlier, and got this bad surprise when I got there. When you call the resort front desk from your phone, they say no English and hang up the phone. All in all once we are on site, everything else was great. I would like to have had room service or at least the option to take some food to my room when I was feeling sick. There is beyond incredible amount of seaweed on the beach. That needs to be cleaned up or at least maintained well. The workers raked it and put the broken seaweed back in the water instead of disposing it. Other than that, the location is great. 10 minutes from the Coco Bongo and a whole lot of stores. Great service at the resort itself.

Best Riu I’ve been too!!
Lauramann098,
Wed Apr 24 07:33:01 EDT 2019
We came for my partners birthday and would definitely come back again in the future if we are to visit Mexico again, the staff are incredible they will do anything for you, the view is amazing and the atmosphere of the hotel is lovely, there’s so many different nationalities and everyone just starts chatting it’s lovely. Location- it couldn’t be located any better, 5 min walk and you’re in Cancun centre with all the bars, clubs etc but you can’t hear any of it from the hotel. Also, you are a 5 min bus journey away from the shopping centres, I would highly recommend going, it’s 12 pesos each to get there on the bus (94p for the two of us!) it’s called ‘Liverpool’ even if you don’t buy anything it’s a great afternoon out, plus it shuts at 11pm! Room- the rooms are lovely, we stayed in two rooms (we moved because of noisy neighbours but the hotel was really helpful about moving us) both rooms had great views and they have an all inclusive free mini fridge and alcohol stand, the fridge is full of Pepsi, Pepsi light, sprite, beer and water which gets filled up everyday! Can’t complain about the rooms at all Staff- the staff are probably the most helpful staff I’ve had on a holiday before, constantly fetching you drinks, remembering your order too which was nice. We had two issues with our rooms, 1 noisy guests next to us and 2, when we got to our new room the tv was broke (we don’t use it anyway though) both times they sorted out our issues straight away they couldn’t have been anymore helpful, we didn’t tip throughout our stay we tipped at the end. Food- food wasn’t the best, abit repetitive but it is expected in an all inclusive hotel, there is multiple restaurants to try in the hotel, the only other restaurant we tried was the steak house and it was gorgeous, it was the nicest meal we had in the hotel. We did get bored of the food towards the end but we are both quite picky eaters. We can’t really comment on the entertainment because we didn’t watch it we liked walking out at night instead of watching the entertainment. The sports bar is really nice, try the dirty monkey it’s great! Overall it has been a great 2 weeks and would come again !

Amazing
AmyB5419,
Wed Apr 24 06:07:15 EDT 2019
myself and my fiance came for 10 nights and we would definitely be back again, our TUI reps were fantastic and couldn't do more to help us. The person who served us drinks by the pool all day Jose was so amazing we loved him. the rooms could of been more modern and we had 2 beds pushed together but an ok view. There was always alot of choice in regards to food so we never went hungry here. Make sure you visit coco bongos and always go gold member. the location of this hotel couldn't be better. there is a mixture of being able to chill but also party when you want to.

Amazing
donna15, London, United Kingdom
Wed Apr 24 01:47:11 EDT 2019
Had the most amazing 2 weeks,food was awesome,always so much choice, the staff couldn't do enough for us from waiters in restaurant to waiters around the pool,couldn't have had a better location just a few steps to the beach,entertainment was good just wish it started a little bit earlier, always something going in around the pool it was fun just to watch,would love to return just couldn't cope with flight time from UK,thank you riu for a great holiday 🌞



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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