Riu Cancun

Email | Share |
All Inclusive    

2018 Exceptional Values
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availablity at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availablity and upon request), $35 spa credit in Ocean Harmony massage for two (50 min) per adult. (This discount does not apply with other promotions and discounts).

The 24-hour all-inclusive Riu Cancun is located in the heart of Cancun and set on a beach of white sand and turquoise water. This majestic resort soars above the Caribbean Sea, steps from the Galeria and Caracol shopping centers and in the heart of nightlife and activity.

This grand resort boasts a rich decor with high hand-painted ceilings adorned with flowers and frescos, and Spanish-style oil paintings cover the walls. Over the pool bars, domes are decorated with intricate mosaics and have a Moroccan-Mediterranean ambiance. Long walkways front the restaurants and offer seating areas; a perfect place to relax and enjoy a cool drink in the afternoon.

Kids will love the RiuLand Mini-Club. Children ages 4-12 can partake in numerous activities with adult supervision. During the day, the hotel provides entertainment for all ages, including watersports and one introductory scuba diving lesson in the pool. At night, Pacha Discotheque is the place to go for non-stop dance music. Also, entrance and drinks are included! Afterwards, start winding down at the 24-hour sports bar.

Looking for a vacation full of rest and relaxation? Renova Spa offers numerous types of treatments to put the mind, body, and soul at ease. The gym and Jacuzzi are complimentary. Of course, there is always the option of sunbathing the day away and lounging with a tropical drink at the swim-up bar! Complimentary 24-hour WiFi is also available in all public areas of the resort.

Find out what's new at Riu Hotels & Resorts!

Find more information about Riu Hotels & Resorts.

Learn more about Cancun.
This beachfront property is located in "Corazone", across the street from the Convention Center. 6.2 miles (10 kms) to town, 12 miles (19 kms) to Cancun Airport.

Local Phone: 011529988487151
Toll Free Phone: 1 888 666 8816
Fax: 610-359-6625
Barber / Beauty Salon
Boutique Shops
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Shopping Mall Nearby (65 feet)
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
3 outdoor pools, one with Swim-Up Bar.
Cancun Golf Club @ Pok ta Pok- Cancun Hilton Golf Course- Mayan Palace Golf Course-
Holes: 18
Water Sports on Site
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: Beach volleyball, table tennis, 1 introductory scuba diving lesson in the pool
Health Club / Spa
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
This hotel consists of a 15-story main building and a 6 story annex building. This hotel features 4 restaurants & snack bar, five bars, three swimming pools, disco. Exchange privileges with Riu Caribe. Minimum age to check-in is 21 years old. Beach: Beachfront property on Cancun's exclusive Caracol Beach Lounge chairs, sun umbrellas and towels by by the pool & beach available.
Total Rooms: 569
Year Opened: 2014 Credit Cards: Visa, Master Card
Two double beds or one king. Ocean view from balcony. WiFi in rooms extra charge.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Balcony or Terrace
Hair Dryer
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the Standard Ocean View description.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Balcony or Terrace
Hair Dryer
Two double beds or one king. Balcony with ocean view. Regularly replenished minibar. Living area. Liquor dispenser. WiFi in rooms extra charge.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Balcony or Terrace
Hair Dryer
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the Junior Suite Ocean View description.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Balcony or Terrace
Hair Dryer
Junior Suites with ocean view from balcony. Two double beds or one king. Split-level living room with sofa bed. Regularly replenished minibar. WiFi in rooms extra charge.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Balcony or Terrace
Hair Dryer

Cribs available on request basis at no charge.
Riu Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 6 Restaurants at Riu Cancun:
Coral - Poolside restaurant.
Turquesa - Poolside restaurant and steakhouse.
Kawachi - Asian style cuisine served a la carte.
Kullnarium - Gourmet restaurant.
La Toscana - A la carte restaurant serving Itailian cuisine.
Miramar - A la carte specialty restraurant.
Daily Activities & Entertainment:
Daytime entertainment program for adults (daily) includes fitness programs.
Nightly Activities & Entertainment:
Live music, shows or RIU evening program (daily); Complimentary access to Pacha disco theque (open 6 nights a week), drinks included.
Daytime entertainment program for children ages 4 to 12 at Riu Land (daily)
Applicable Ages: 4-12 years old

Children's Facilities
Children's Pool
Cribs available at no extra charge on request basis, rollaways are not available.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
3882 Recommend
3882 past Apple Vacationers would recommend Riu Cancun to their friends and family

Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 10739reviews
What to expect

Apple Vacations Traveller Reviews
Hotel and vacation were awesome.
Jul 16 2018
My only recommendations are the following: the workout facilities were less than adequate Room was too small and equipment was outdated. Highly recommend investing in this area. The 2nd area is regarding loud guests from 1-5 am every night.
Customer Rating: 

Great Experence
Jun 25 2018
We had the best vacation! Apple vacations went over and beyond to make it as great!
Customer Rating: 

RIU Cancun
Jun 15 2018
RIU Cancun was the perfect resort for our group of 17 that included several 18 year olds. The nightly entertainment and daily activities were awesome. There was always something going on. The service was exceptional. The food was good. The view is spectacular. I would recommend they put more pillows in the rooms. The location is ideal. It's only 20 minutes from the airport and walking distance to shopping and night clubs.
Customer Rating: 

Beautiful Hotel
Mar 18 2018
This is a awesome hotel. The service was the best I have ever had. This was the best vacation me and the wife have ever had. The only problem we had was my sandals were stolen on the beach the first day, but everything else was so good it didn't matter.
Customer Rating: 

Mar 13 2018
Beach area to small no umbrella or bar on beach
Customer Rating: 

4th time and going back
Mar 09 2018
Our agent Michelle Duquaine was top notch in our booking. Rooms are average and clean. Hotel is very clean. Food is good and a variety. Beach very nice (not large), perfect for relaxation. The only down side is the sun is gone by 5:30-6pm last week in february and first week in march. To the right of the beach is a ferry to the island. Great boat ride. Feel safe walking our of the hotel in the hotel district. Would go back in a heart beat. Apple people were readily available if we wanted to book a excursion. We are strictly there for RR!
Customer Rating: 

Riu Cancun
Mar 06 2018
The resorts food and accommodations and staff were great. The entertainment was the same as two years ago. If you want people to return change it up.
Customer Rating: 

Low shelf alcohol
Mar 05 2018
Did not like the well drinks. Poor quality of choice of wiskey and rum.
Customer Rating: 

Riu Cancun Review
Mar 01 2018
I stayed at Riu Cancun Feb '18, I was very happy with the Hotel Staff, they really go beyond expectations to make you feel comfortable and enjoy your vacation. The hotel is clean, the food is fresh and with variety every day. The beach is truly turquoise water in this area and the swimming pools have a great environment with music and pool bar, I also felt safe at all times. I would definitely book this same place in the near future and would recommend.
Customer Rating: 

Fair experienece
Jan 17 2018
Pros: 1. Apple vacation representative on-site all day. 2. Beach was well-maintained and clean. 3. Room was old but clean. 4. Entertainers were doing their best. 5. Convenient location of hotel. Cons: 1. Pool was cold and hot-tub was not even warm enough! 2. Only 4 small (8 person max) elevators for such a huge hotel, long waits times. 3.So many food options but quality was average. 4. Service at restaurants needed attention. 5. Very few pool-side seats get good sunshine due to main building covering the sun. 6. Inside the restaurant there was always a burnt oil smell, not good enough ventilation. 7. Hotel has very old design and spa is located very far to main spots.
Customer Rating: 

Very nice, and very clean.
Nov 26 2017
My wife likes to experience staying in different hotels, so she is really picky about returning to same hotels, but she would be happy to return to this one. In fact we are coming back next year.
Customer Rating: 

TripAdvisor Traveller Reviews
Nice hotel
vic5554, County Durham, United Kingdom
Thu Jul 19 13:20:06 EDT 2018
Hotel large the staff -waiters cleaners bar staff never stop they work so hard and very pleasant the swim up pool never ventured near it full of young ones packed like sardines drinking all day and very loud there is a quite pool in corner of hotel with a jacuzzi facing the beach one side of beach quieter than the other . Food very good something for everyone loads of choice ,lovely view room on 10th floor looking over beach and sea rooms good size, air conditioning quite and also have ceiling fan . entertainment not brill but alot sat in foyer bar waiters came on beach to replenish your drinks. Husband and i older couple in late 50,s enjoyed holiday but prefer playacar cancun is very busy and is for younger generation .once again the staff made your holiday tipped alot but worth it

5* Hotel, Service and Facilities - 3* Guests!!!
Thu Jul 19 08:04:26 EDT 2018
Stayed here for 10 days just returned. The hotel is great and service is excellent the staff were so helpful and friendly. Bedrooms were slightly dated but not fussed as didn’t spend much time in them. Pool area was lovely although pool did need cleaning more frequently. Service round the pool was fantastic with waiters bringing drinks to your bed. There were some large loud groups of young men and women which increased significantly over the weekend, all they seemed to do was get drunk shout and play their own loud music. The weekend saw a huge influx of loud Americans who took over the swim up bar pool which was horrendous and quite intimidating. Food in this place was great and whilst it says long trousers for dinner they relaxed this as it was so hot and humid. Would def recommend the cuisine restaurant staff again are so attentive. We went with 2 teenagers and they loved the hotel so would definitely recommend.

Superb hotel
Hank2010, Waterford, Ireland
Wed Jul 18 10:33:03 EDT 2018
Stayed here with family for 2 weeks recently. First time to try all-inclusive and certainly not disappointed. Staff very friendly and helpful at all times. Self service buffet was amazing and surely something there for even the fussiest diners! Also had steakhouse, Italian, Japanese and gourmet restaurants with table service. Two pool areas to cater for all guests- preferred quieter pool with corner bar and top service by Wilbert! Entertainment nightly was enjoyable and a few drinks to finish the night in the lobby bar. Would definitely recommend this hotel without hesitation but hoping to maybe try another Riu hotel somewhere next year.

2nd year visiting Riu Cancun and booking again for 2019
Abbie W,
Wed Jul 18 09:24:07 EDT 2018
My friend and I have visited this hotel for the second year in a row and we just LOVE IT! The staff are amazing (especially Leo at the pool bar) I could name so many but I would be here all day! The hotel is lively and fun, but also quiet and relaxing in different pools. The buffet has a lot of variety with lots of different options for everybody. The entertainment team are so hardworking all day and night and deserve lots of credit for their continuous energy. Whilst I feel the hotel does suit an older guest (whilst being a family resort) there is something for everyone and I will be back again next year.

Stunning Views
Okie711, Oklahoma
Mon Jul 16 05:05:20 EDT 2018
We stayed at the Riu Cancun in early May. The view from our room and the entire resort was incredible. We were given an adjoining room with a door to the room next door. There was a large gap at the bottom of that door and we could hear every single word the guests spoke and we were awoken every night when they returned from the bars. Even with earplugs and a sound machine the noise level was ridiculous. We spent the day at the beach which was small but lovely. The pools were very crowded and very loud. They were definitely party pools. Our favorite restaurant was the Italian. We actually ate there twice. The Asian restaurant was not very good, nor was the steakhouse. After having a fabulous steak at the Riu Palace in Negril last summer, we were very disappointed in the steak we got here. We ate about two bites and that was it. It didn’t look or taste like steak. We didn’t eat at the gourmet restaurant. It would be nice to receive a weekly calendar of the entertainment schedule but we never got one. We even asked at the front desk and they didn’t have one. They just directed us to the sign that said the entertainment for that day but had no description whatsoever. We just showed up every evening to find out what the entertainment was and we were actually never disappointed. The drinks were really good, the staff was friendly and the service was good. It was nice for a short, girls’ trip but I probably won’t return to this particular Riu property, but I will return to another Riu.

The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
Be the first to know! Sign up for email deals. Subscribe