Cancun

Riu Cancun


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All Inclusive    

2018 Exceptional Values
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availablity at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availablity and upon request), $35 spa credit in Ocean Harmony massage for two (50 min) per adult. (This discount does not apply with other promotions and discounts).

The 24-hour all-inclusive Riu Cancun is located in the heart of Cancun and set on a beach of white sand and turquoise water. This majestic resort soars above the Caribbean Sea, steps from the Galeria and Caracol shopping centers and in the heart of nightlife and activity.

This grand resort boasts a rich decor with high hand-painted ceilings adorned with flowers and frescos, and Spanish-style oil paintings cover the walls. Over the pool bars, domes are decorated with intricate mosaics and have a Moroccan-Mediterranean ambiance. Long walkways front the restaurants and offer seating areas; a perfect place to relax and enjoy a cool drink in the afternoon.

Kids will love the RiuLand Mini-Club. Children ages 4-12 can partake in numerous activities with adult supervision. During the day, the hotel provides entertainment for all ages, including watersports and one introductory scuba diving lesson in the pool. At night, Pacha Discotheque is the place to go for non-stop dance music. Also, entrance and drinks are included! Afterwards, start winding down at the 24-hour sports bar.

Looking for a vacation full of rest and relaxation? Renova Spa offers numerous types of treatments to put the mind, body, and soul at ease. The gym and Jacuzzi are complimentary. Of course, there is always the option of sunbathing the day away and lounging with a tropical drink at the swim-up bar! Complimentary 24-hour WiFi is also available in all public areas of the resort.

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Learn more about Cancun.
HOTEL LOCATION
This beachfront property is located in "Corazone", across the street from the Convent ion Center. 6.2 miles (10 kms) to town, 12 miles (19 kms) to Cancun Airport.
Address:
CANCUN
QR

MX
Local Phone: 011529988487151
Toll Free Phone: 1 888 666 8816
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Shopping Mall Nearby (65 feet)
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
3 outdoor pools, one with Swim-Up Bar.
Golf: CLOSEBY
Cancun Golf Club @ Pok ta Pok- Cancun Hilton Golf Course- Mayan Palace Golf Course-
Holes: 18
Water Sports on Site
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: Beach volleyball, table tennis, 1 introductory scuba diving lesson in the pool
Health Club / Spa
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This hotel consists of a 15-story main building and a 6 story annex building. This hotel features 4 restaurants & snack bar, five bars, three swimming pools, disco. Exchange privileges with Riu Caribe. Beach: Beachfront property on Cancun's exclusive Caracol Beach Lounge chairs, sun umbrellas and towels by the pool & beach available.
Total Rooms: 569
Year Opened: 2014 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Men are required to wear longs pants at the a-la-carte restaurants. Dinner dining is not included inthe exchange privileges. During the months of March and April each room must have 1 guest at least 21 years of age.
ROOM TYPES
STANDARD OCEAN VIEW
Two double beds or one king. Ocean view from balcony. WiFi in rooms extra charge.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite
STANDARD OCEAN VIEW CONNECTING
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the Standard Ocean View description.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite
SUITE OCEAN VIEW
Two double beds or one king. Balcony with ocean view. Regularly replenished minibar. Living area. Liquor dispenser. WiFi in rooms extra charge.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite
JUNIOR SUITE OCEAN CONNECTING
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the Junior Suite Ocean View description.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite
JUNIOR SUITE OCEAN VIEW
Junior Suites with ocean view from balcony. Two double beds or one king. Split-level living room with sofa bed. Regularly replenished minibar. WiFi in rooms extra charge.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite

OTHER INFO
Cribs available on request basis at no charge.
DINING
Riu Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 6 Restaurants at Riu Cancun:
Coral - Poolside restaurant.
Turquesa - Poolside restaurant and steakhouse.
Kawachi - Asian style cuisine served a la carte.
Kullnarium - Gourmet restaurant.
La Toscana - A la carte restaurant serving Itailian cuisine.
Miramar - A la carte specialty restraurant.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daytime entertainment program for adults (daily) includes fitness programs.
Nightly Activities & Entertainment:
Live music, shows or RIU evening program (daily); Complimentary access to Pacha disco theque (open 6 nights a week), drinks included.
CHILDREN'S PROGRAMS
Daytime entertainment program for children ages 4 to 12 at Riu Land (daily)
Applicable Ages: 4-12 years old

Children's Facilities
PlayGround
Children's Pool
Cribs available at no extra charge on request basis, rollaways are not available.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
3882 Recommend
3882 past Apple Vacationers would recommend Riu Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 10544reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Beautiful Hotel
TRAVIS T.
Mar 18 2018
This is a awesome hotel. The service was the best I have ever had. This was the best vacation me and the wife have ever had. The only problem we had was my sandals were stolen on the beach the first day, but everything else was so good it didn't matter.
Customer Rating: 

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MICHELLE S.
Mar 13 2018
Beach area to small no umbrella or bar on beach
Customer Rating: 

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4th time and going back
THERESE S.
Mar 09 2018
Our agent Michelle Duquaine was top notch in our booking. Rooms are average and clean. Hotel is very clean. Food is good and a variety. Beach very nice (not large), perfect for relaxation. The only down side is the sun is gone by 5:30-6pm last week in february and first week in march. To the right of the beach is a ferry to the island. Great boat ride. Feel safe walking our of the hotel in the hotel district. Would go back in a heart beat. Apple people were readily available if we wanted to book a excursion. We are strictly there for RR!
Customer Rating: 

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Riu Cancun
MARVIN F.
Mar 06 2018
The resorts food and accommodations and staff were great. The entertainment was the same as two years ago. If you want people to return change it up.
Customer Rating: 

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Low shelf alcohol
JAMES B.
Mar 05 2018
Did not like the well drinks. Poor quality of choice of wiskey and rum.
Customer Rating: 

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Riu Cancun Review
GLENDA R.
Mar 01 2018
I stayed at Riu Cancun Feb '18, I was very happy with the Hotel Staff, they really go beyond expectations to make you feel comfortable and enjoy your vacation. The hotel is clean, the food is fresh and with variety every day. The beach is truly turquoise water in this area and the swimming pools have a great environment with music and pool bar, I also felt safe at all times. I would definitely book this same place in the near future and would recommend.
Customer Rating: 

TEST
Fair experienece
MEHDI M.
Jan 17 2018
Pros: 1. Apple vacation representative on-site all day. 2. Beach was well-maintained and clean. 3. Room was old but clean. 4. Entertainers were doing their best. 5. Convenient location of hotel. Cons: 1. Pool was cold and hot-tub was not even warm enough! 2. Only 4 small (8 person max) elevators for such a huge hotel, long waits times. 3.So many food options but quality was average. 4. Service at restaurants needed attention. 5. Very few pool-side seats get good sunshine due to main building covering the sun. 6. Inside the restaurant there was always a burnt oil smell, not good enough ventilation. 7. Hotel has very old design and spa is located very far to main spots.
Customer Rating: 

TEST
Very nice, and very clean.
JESUS B.
Nov 26 2017
My wife likes to experience staying in different hotels, so she is really picky about returning to same hotels, but she would be happy to return to this one. In fact we are coming back next year.
Customer Rating: 

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Shockingly disappointed
AMANDA T.
Oct 30 2017
Seeing that this was our 3 visit to this hotel, we were disappointed that the services weren't as good as they use to be. The pool had bugs and leftover sunscreen floating at the top of the water, the renovations missed the mark on trying to give it a modern feel. It looks rather cheap and poorly designed. The guestroom smelled like a sewer. The roof needs to be repaired as we were on the Annex Building on top floor (6th floor). It rained during the evening which then leaked into our guestroom setting off the alarm which then leaked orange water down onto the nightdtand and bed that we were sleeping in. We shared with the staff what happened, we can back and they put a bathroom towel over the nightstand and changed our sheets. Lastly, the last morning we were there, we saw a cockroach crawling on the floor and up the wall. We shared with staff at check out and they thanked us but didn't seemed concerned. The Riu Cancun was a special place as my husband and I met there, married there and sadly will not be returning there after this last experience. On a positive, staff was friendly. Fidel in the Italian restaurant was AWESOME!
Customer Rating: 

TEST
Excellent
RICHARD S.
Oct 21 2017
I loved the hotel, the beach, and Tracy from Apple Vacations was AMAZING!!! I will definitely be booking with this company in the near future
Customer Rating: 

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Awsome time
JEFFREY G.
Oct 04 2017
This place is great. Even with a three year old. All the fun you want can be had. Visit the RIU Cancun. If your on the edge, just jump. It's a great place. Food, fun in the sun, night time fun also. It was perfect for what I was looking for/needed. Thank you riu, we loved it
Customer Rating: 

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TripAdvisor Traveller Reviews
40th birthday treat
Kristian G,
Mon Apr 23 05:04:18 EDT 2018
Firstly the buffet restraunt choice is excellent ,drinks ,staff and setting is faultless,we checked in to be given a room with the veiw of the back of another hotel ,was not happy so asked to be moved and was told that was fine and that it was Tui, that booked the room for me regards paying £2.400 @ travelling 10 hours 😣 why would i want to look into somes room instead of the ocean.we hit spring break looked great fun.foam party's and games , our children would have enjoyed that if they were with us.please tip the staff they work so hard and will treat you like royalty if you show appreciation.room was cleaned to high standard ,beach is stunning ,location is good for clubs ,shops etc ,please visit the big supermarket ,very intresting .please note on leaving the hotel vendors will mither you to book excursions ,time shares and beauty treatments,just be hard and walk by as they do have the gift of the gab.we enjoyed our holiday very much the weather was amazing all week but all in all there is just an all round panic and wary atmosphere,like your being watched ,staff are being watched by managers ,managers being watched by directors lots of walkie talkies and whispering , then when you go out its the same outside everyone's wary of each other ,very strange feeling,unlike a relaxed friendly atmosphere I'm used to on holiday. Two tips I would like to see at this hotel would be is more lifts there is 4 ,for the whole hotel and its huge ,luckily we could use the stairs as we were only on 2nd floor but saw lots of family's with prams etc waiting long periods for lifts.also a kettle in the room would have been nice .

Really bad start to the trip!
Laura B,
Sun Apr 22 06:40:01 EDT 2018
After 5 days in Isla Mujeres we checked in at the Rui Cancun for a week. It started really badly because they need to see the card you paid with. However after losing that card I was given a replacement (same name account sort code ext) which they refused to accept and said they had to cancel our reservation!! After negotiation they said they would refund this money in 7-15 working days and we would have to repay to get our room. We were charged more than we originally paid, and asking us to pay over a grand without any proof of refund is a lot to ask! We were put in a room on the fourth floor which had a beautiful view! The beach was absolutely divine, pools were good just very very busy and it’s hard to get a sun bed. (Often if you ask them they will get you an extra one out) entertainment team work extremely hard and are great and a lot of fun. The food is very hit and miss, we enjoyed breakfast, the steak restaurant and the Italian. But the snack bar is horrible stay away!! And the buffet is okay. Drinks were nice and they even serve you drinks while you’re sunbathing and also on the beach. The no straws policy (although for an excellent cause) can be a pain when you have frozen cocktails ext as they’re hard to drink and you can’t mix them! The hotel is more 4* than 5 but the views, beach and the decor in the hotel are lovely and we would return even though we are still not pleased with the service at the checkin!

Holiday fun in the sun ☀️
hollie95, Watford, United Kingdom
Sat Apr 21 09:49:22 EDT 2018
This was our first time to Mexico and we had a really good time. The hotel was very clean and we really enjoyed the food and drinks on offer. I would recommend this hotel for over 18’s as it’s very lively. Our daughter who is almost 17 was not allowed to be served at the bar and not allowed in the disco even with us so once the show ended at 10.45pm there was no entertainment for us other than to just sit in the lobby bar. This was disappointing. The entertainment round the pool in the day was excellent and we all participated. The entertainment team are really friendly. The waiting staff were all very good as was the maid who cleaned our room. The beach here is fabulous. For us the only real let down was the room. The rooms are very basic and need updating. If you like dressing gowns, slippers, toiletries, fluffy towels and tea and coffee in your room you will not get these here. If you want a large clean room with a comfortable bed and a decent tv then you will be happy. The location is very good and is a short walk to everything. There are many trips and activities you can do. I really enjoyed a massage at the spa and my husband and daughter enjoyed the jet skis. We found the reception staff quite rude. Our Tui reps Kevin and Helen were very nice and really helpful. The pool towels are fine but the room towels are thin, old and tatty. We paid for the internet as you only get two devices free and there was three of us it cost roughly about 600 pesos per week which gave 4 devices and faster internet. To sum up we did have a lovely holiday , would we return to this hotel ? Possibly but definitely not in spring break. For us the beach, entertainment team and the excellent food and drinks made our holiday.

Very Nice Holiday
ella_snookelle123, London, United Kingdom
Fri Apr 20 13:03:38 EDT 2018
Despite reading several negative reviews, I though this hotel was actually very nice and will go down as one of my favorite holidays! It is a little basic for a five star lacking some luxurious features however I thoroughly enjoyed my trip and would definitely be happy to return again. The food was very nice, I couldn't say much more than that as it was not amazing but for an all inclusive hotel it was to an above satisfactory level. The pools and bars etc were well maintained and I think you should avoid reading the negative reviews as I am very fussy but I though generally this was a great hotel and great value for money.

Great Stay!
ldaviescoventry, Coventry, United Kingdom
Thu Apr 19 18:02:42 EDT 2018
Rooms clean and hotel spotless. Our stay was made even more magical thanks to Hernandez in the Miramar Restaurant. Heis a first class waiter, noticed from day one where we preferred to sit. Also took note of what drinks we liked, he is a real professional. All the staff are friendly and not just to have tips! We were not happy with our room on the 13th floor and the reception staff were more than happy to move us. They were alot more helpful that the TUI reps, who I found to be very rude and only wanted to speak to customers wanting to book trips with them. By the way the trips are alot cheaper if you book through the RIU rep. Look for the chaps wearing the green t-shirts by the sports bar!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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