Cancun

Riu Cancun


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All Inclusive    

2019 Exceptional Values
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availability at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availability and upon request), $35 spa credit on a selected couples massage for two (120 min). This discount applies per couple, per stay and does not apply with other promotions and discounts.

The 24-hour all-inclusive Riu Cancun is located in the heart of Cancun and set on a beach of white sand and turquoise water. This majestic resort soars above the Caribbean Sea, steps from the Galeria and Caracol shopping centers and in the heart of nightlife and activity.

This grand resort boasts a rich decor with high hand-painted ceilings adorned with flowers and frescos, and Spanish-style oil paintings cover the walls. Over the pool bars, domes are decorated with intricate mosaics and have a Moroccan-Mediterranean ambiance. Long walkways front the restaurants and offer seating areas; a perfect place to relax and enjoy a cool drink in the afternoon.

Kids will love the RiuLand Mini-Club. Children ages 4-12 can partake in numerous activities with adult supervision. During the day, the hotel provides entertainment for all ages, including watersports and one introductory scuba diving lesson in the pool. At night, Pacha Discotheque is the place to go for non-stop dance music. Also, entrance and drinks are included! Afterwards, start winding down at the 24-hour sports bar.

Looking for a vacation full of rest and relaxation? Renova Spa offers numerous types of treatments to put the mind, body, and soul at ease. The gym and Jacuzzi are complimentary. Of course, there is always the option of sunbathing the day away and lounging with a tropical drink at the swim-up bar! Complimentary 24-hour WiFi is also available in all public areas of the resort.

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Learn more about Cancun.
HOTEL LOCATION
This beachfront property is located in "Corazone", across the street from the Convention Center. 6.2 miles (10 kms) to town, 12 miles (19 kms) to Cancun Airport.
Address:
CANCUN
QR

MX
Local Phone: 011529988487151
Toll Free Phone: 1 888 666 8816
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Shopping Mall Nearby (65 feet)
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
3 outdoor pools, one with Swim-Up Bar.
Golf: CLOSEBY
Cancun Golf Club @ Pok ta Pok- Cancun Hilton Golf Course- Mayan Palace Golf Course-
Holes: 18
Water Sports on Site
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: Beach volleyball, table tennis, 1 introductory scuba diving lesson in the pool
Health Club / Spa
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This hotel consists of a 15-story main building and a 6 story annex building. This hotel features 4 restaurants & snack bar, five bars, three swimming pools, disco. Exchange privileges with Riu Caribe. Minimum age to check-in is 21 years old. Beach: Beachfront property on Cancun's exclusive Caracol Beach Lounge chairs, sun umbrellas and towels by by the pool & beach available.
Total Rooms: 569
Year Opened: 2014 Credit Cards: Visa, Master Card
ROOM TYPES
STANDARD OCEAN VIEW
Two double beds or one king. Ocean view from balcony. WiFi in rooms extra charge.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite
STANDARD OCEAN VIEW CONNECTING
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the Standard Ocean View description.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite
SUITE OCEAN VIEW
Two double beds or one king. Balcony with ocean view. Regularly replenished minibar. Living area. Liquor dispenser. WiFi in rooms extra charge.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite
JUNIOR SUITE OCEAN CONNECTING
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the Junior Suite Ocean View description.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite
JUNIOR SUITE OCEAN VIEW
Junior Suites with ocean view from balcony. Two double beds or one king. Split-level living room with sofa bed. Regularly replenished minibar. WiFi in rooms extra charge.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite

OTHER INFO
Cribs available on request basis at no charge.
DINING
Riu Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 6 Restaurants at Riu Cancun:
Miramar - A la carte specialty restraurant.
Coral - Poolside restaurant.
Turquesa - Poolside restaurant and steakhouse.
Kawachi - Asian style cuisine served a la carte.
Kullnarium - Gourmet restaurant.
La Toscana - A la carte restaurant serving Itailian cuisine.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daytime entertainment program for adults (daily) includes fitness programs.
Nightly Activities & Entertainment:
Live music, shows or RIU evening program (daily); Complimentary access to Pacha disco theque (open 6 nights a week), drinks included.
CHILDREN'S PROGRAMS
Daytime entertainment program for children ages 4 to 12 at Riu Land (daily)
Applicable Ages: 4-12 years old

Children's Facilities
PlayGround
Children's Pool
Cribs available at no extra charge on request basis, rollaways are not available.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
3882 Recommend
3882 past Apple Vacationers would recommend Riu Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 11193reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
terrible front desk, great entertaining staff
MARK B.
Nov 15 2018
Room had leaking walls with musty odor, light fixture in overhead ceiling bathroom leaked from the middle of the light. walls leaked from top of doors. Inquired about this after first night stay and was told they would check into it. Went to the desk again and was told they would check into it. After next morning, I called and demanded to be moved as I felt danger from the leaking light fixture. I was moved later after 3 pm and was informed they would fix the room. However, I checked the next day and another couple were staying in the room that was leaking. I couldn't believe it. I was not compensated for my stay at all and was told by Daniel at the front desk to drink tequila. REALLY!!!! On the flip side of the stay, the entertainment was great, I had a great time with all of the staff and barstaff. John, the apple representative gave false information about an excursion purchased by six of us. The catamaran was to only hold 35 people and it took on 45, snorkeling was only for 15 minutes and was told and hour at each stop, paddleboarding was only for 15 minutes. We were told that we could rent a six passenger gold cart and could only get a four passenger gold cart. Not a very good excursion over all. Told shrimp cerviche and was given some kind of fish. Overall the beach was very nice and the waitstaff were great.
Customer Rating: 

Hotel and vacation were awesome.
CHRISTOPHER M.
Jul 16 2018
My only recommendations are the following: the workout facilities were less than adequate Room was too small and equipment was outdated. Highly recommend investing in this area. The 2nd area is regarding loud guests from 1-5 am every night.
Customer Rating: 

Great Experence
CLAY B.
Jun 25 2018
We had the best vacation! Apple vacations went over and beyond to make it as great!
Customer Rating: 

RIU Cancun
JEFFREY W.
Jun 15 2018
RIU Cancun was the perfect resort for our group of 17 that included several 18 year olds. The nightly entertainment and daily activities were awesome. There was always something going on. The service was exceptional. The food was good. The view is spectacular. I would recommend they put more pillows in the rooms. The location is ideal. It's only 20 minutes from the airport and walking distance to shopping and night clubs.
Customer Rating: 

Beautiful Hotel
TRAVIS T.
Mar 18 2018
This is a awesome hotel. The service was the best I have ever had. This was the best vacation me and the wife have ever had. The only problem we had was my sandals were stolen on the beach the first day, but everything else was so good it didn't matter.
Customer Rating: 

MICHELLE S.
Mar 13 2018
Beach area to small no umbrella or bar on beach
Customer Rating: 

4th time and going back
THERESE S.
Mar 09 2018
Our agent Michelle Duquaine was top notch in our booking. Rooms are average and clean. Hotel is very clean. Food is good and a variety. Beach very nice (not large), perfect for relaxation. The only down side is the sun is gone by 5:30-6pm last week in february and first week in march. To the right of the beach is a ferry to the island. Great boat ride. Feel safe walking our of the hotel in the hotel district. Would go back in a heart beat. Apple people were readily available if we wanted to book a excursion. We are strictly there for RR!
Customer Rating: 

Riu Cancun
MARVIN F.
Mar 06 2018
The resorts food and accommodations and staff were great. The entertainment was the same as two years ago. If you want people to return change it up.
Customer Rating: 

Low shelf alcohol
JAMES B.
Mar 05 2018
Did not like the well drinks. Poor quality of choice of wiskey and rum.
Customer Rating: 

Riu Cancun Review
GLENDA R.
Mar 01 2018
I stayed at Riu Cancun Feb '18, I was very happy with the Hotel Staff, they really go beyond expectations to make you feel comfortable and enjoy your vacation. The hotel is clean, the food is fresh and with variety every day. The beach is truly turquoise water in this area and the swimming pools have a great environment with music and pool bar, I also felt safe at all times. I would definitely book this same place in the near future and would recommend.
Customer Rating: 

Fair experienece
MEHDI M.
Jan 17 2018
Pros: 1. Apple vacation representative on-site all day. 2. Beach was well-maintained and clean. 3. Room was old but clean. 4. Entertainers were doing their best. 5. Convenient location of hotel. Cons: 1. Pool was cold and hot-tub was not even warm enough! 2. Only 4 small (8 person max) elevators for such a huge hotel, long waits times. 3.So many food options but quality was average. 4. Service at restaurants needed attention. 5. Very few pool-side seats get good sunshine due to main building covering the sun. 6. Inside the restaurant there was always a burnt oil smell, not good enough ventilation. 7. Hotel has very old design and spa is located very far to main spots.
Customer Rating: 

TripAdvisor Traveller Reviews
Holiday
rickygregory14, Middlesbrough, United Kingdom
Fri Mar 15 02:00:54 EDT 2019
I have just got back from this hotel, the hotel it’s self if is nice place to stay we where asked by TUI upon booking if we would like to upgrade to a room with a view. However we decided agains this as we would hardly be in the room. Upon arrival we where greeted with drinks and a smooth check in. Once we got to our room we discovered we had a room with a view which was nice, it was at this I realised all rooms have an ocean view or partial view of the ocean so there’s no need to pay TUI the extra. The room it’s self was pretty basic, there’s no tea/coffee making facilities within the room. However there is local spirits on optics and bottled water and fizzy drinks within the mini fridge. The room was cleaned daily by Efrain who done a brilliant job ! The hotel it’s self is a 5 minute walk away from the nightlife. They claim they don’t allow spring breakers, this is a lie as hotel was predominantly spring breakers however they tend to spend there day at the swim up bar and then mostly venture to the nightclubs at night. I never had a problem with noise, there’s plenty of sun loungers to be had both around the pools and on the beach. There’s also a quiet pool where not many people goto however this pool is freezing and you probably would not take a small child in due to this. Staff at the hotel go above and beyond including the cleaners who work tirelessly around the clock. There was a lady called Anayely who works within the buffet restaurant this woman is an asset to this hotel as she always made us feel welcome, she’s really attentive and is always service with a smile. The restaurant food is good. However the only issue is the themed restaurants could do with a little variation within the menu from time to time as they could be repetitive. The animation team both day and night are full of energy and really keep everyone happy, Oscar is a funny guy. This hotel does have waiters cleaning seaweed from the beach and waiters walking up and down taking drinks to guests. Therefore there’s absolutely no need to lift a finger. The hotel goes to different clubs each night at 10:30 and provides transportation. There is also a nightclub which opens at 11 within the hotel for people who don’t want to go out. I have given this hotel a 4 out of 5 because of the little things the hotel is missing which I’ve had at other 5 stars such as slippers and robes within the rooms, pillow menu, tea/coffee facilities, shoe shinning service and the fact that there’s misleading information regarding the services the hotel has to offer such as water-sports. I come to this hotel with the belief the water-sports where run by the hotel at an extra charge however this is not the case, they are run by a third party company who seem pretty decent however TUI advised us not to use them ( don’t know if this is a bit of rivalry for business ) therefore we did not because if we had any issues we would have TUI to go back on. Overall a nice enjoyable stay but more of a 4 star then a 5. However I would still return to this hotel.

Honeymoon
Roam02446635033,
Wed Mar 13 07:52:32 EDT 2019
My wife and I have just returned from our honeymoon and stayed at your Riu Cancun, upon arrival we were greeted by Benjamin the Tui rep who I had e mailed before our trip, he and the hotel staff had upgraded our room to sea view and complimented it with a bottle of champagne and a note of congratulations for our honeymoon which we both agreed was a nice touch and it was the start of a fantastic vacation. The staff of the hotel was excellent and nothing was too much trouble, the restaurants were spotless and the food was excellent with the waiters constantly refilling your glasses with your preferred drink, we tried all of the cuisine and buffet restaurants and were impressed with the quick booking in system. The room was spotless and clean and are a great credit to your cleaning staff, with a different bed coverlet design every day which made a nice touch. The pools are excellent with the middle one as the entertainment pool with daily games, which we enjoyed; you have 3 other pools to choose if that’s not for you, we especially liked the swim up pool bar and infinity pool. The entertainment team where excellent especially Fernando, Daphne, Roco And Perlomo who constantly made a fuss of everyone around the pool with dancing and cabaret and the nightly shows were fabulous and the staff worked very hard to deliver a different show every night without duplication we especially liked the night beach party which was on the last night of our vacation and was a fantastic finish to a memorable holiday. Overall i cannot fault the holiday and hotel staff it was definitely 5 stars from start to finish thank you for making our Honeymoon memorable, and we will definitely be back again

Birthday break 🍹🌴
TheUniqueOne,
Tue Mar 12 13:18:33 EDT 2019
Fresh, bright & modern entrance! Check-in was done in group fashion however went smoothly & ended with a non alcoholic punch 🍸😏 The room was clean and had beautiful sea view minus a side wall.. The shower was nice and hot & we was supplied with fresh towels everyday. The food was ok... got a bit repetitive after a few days however the Italian restaurant was the best👌🏾 The cocktails were nice, so try them all. Never waited more than 5 mins at any bar to be served. Most of the staff are very accommodating always making sure you have a drink in your hand, even with sunbathing out on the small white sandy beach🏖⛱ The entertainment was a bit hit & miss but heyyyyy why stay in the hotel when Mexican party life is one not to be missed😉 Overall I enjoyed my stay & would definitely return in the future.

Great Visit as Usual
Connector02743983935, Tulsa, Oklahoma
Tue Mar 12 09:01:01 EDT 2019
Excellent service from the entire staff. Very clean. Great food. Lots of entertainment. Only stay at Riy Hotels when I travel. Great value for the price. Highly recommend all of their resorts. Good time was had by all

Excellent Location
Z8803BWmariam, Trinidad
Tue Mar 12 02:04:22 EDT 2019
Hotel is located on n the hotel zone which is very safe. The hotel is very clean with a very refreshing scent in the lobby area all day long. Housekeeping ensures that your room is kept clean during your stay. The room is equipped with a mini refrigerator which is refilled with water, beers and soft drinks every two days. There is also an alcohol dispenser in your room with four bottles of alcohol for you use & convenience. There are several pools and restaurants on the facility with lots of activities during the day and night. There are several tour operators in the theater area to assist you with any tours that you maybe interested in. Also within walking distance you can take a ferry to ‘Las Mujeres and Cozumel’. The hotel is within walking distance to supermarket, shopping areas and entertainment.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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