Cancun

Riu Cancun


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All Inclusive    

2018 Exceptional Values
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availablity at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availablity and upon request), $35 spa credit in Ocean Harmony massage for two (50 min) per adult. (This discount does not apply with other promotions and discounts).

The 24-hour all-inclusive Riu Cancun is located in the heart of Cancun and set on a beach of white sand and turquoise water. This majestic resort soars above the Caribbean Sea, steps from the Galeria and Caracol shopping centers and in the heart of nightlife and activity.

This grand resort boasts a rich decor with high hand-painted ceilings adorned with flowers and frescos, and Spanish-style oil paintings cover the walls. Over the pool bars, domes are decorated with intricate mosaics and have a Moroccan-Mediterranean ambiance. Long walkways front the restaurants and offer seating areas; a perfect place to relax and enjoy a cool drink in the afternoon.

Kids will love the RiuLand Mini-Club. Children ages 4-12 can partake in numerous activities with adult supervision. During the day, the hotel provides entertainment for all ages, including watersports and one introductory scuba diving lesson in the pool. At night, Pacha Discotheque is the place to go for non-stop dance music. Also, entrance and drinks are included! Afterwards, start winding down at the 24-hour sports bar.

Looking for a vacation full of rest and relaxation? Renova Spa offers numerous types of treatments to put the mind, body, and soul at ease. The gym and Jacuzzi are complimentary. Of course, there is always the option of sunbathing the day away and lounging with a tropical drink at the swim-up bar! Complimentary 24-hour WiFi is also available in all public areas of the resort.

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Learn more about Cancun.
HOTEL LOCATION
This beachfront property is located in "Corazone", across the street from the Convention Center. 6.2 miles (10 kms) to town, 12 miles (19 kms) to Cancun Airport.
Address:
CANCUN
QR

MX
Local Phone: 011529988487151
Toll Free Phone: 1 888 666 8816
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Shopping Mall Nearby (65 feet)
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
3 outdoor pools, one with Swim-Up Bar.
Golf: CLOSEBY
Cancun Golf Club @ Pok ta Pok- Cancun Hilton Golf Course- Mayan Palace Golf Course-
Holes: 18
Water Sports on Site
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: Beach volleyball, table tennis, 1 introductory scuba diving lesson in the pool
Health Club / Spa
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This hotel consists of a 15-story main building and a 6 story annex building. This hotel features 4 restaurants & snack bar, five bars, three swimming pools, disco. Exchange privileges with Riu Caribe. Minimum age to check-in is 21 years old. Beach: Beachfront property on Cancun's exclusive Caracol Beach Lounge chairs, sun umbrellas and towels by by the pool & beach available.
Total Rooms: 569
Year Opened: 2014 Credit Cards: Visa, Master Card
ROOM TYPES
STANDARD OCEAN VIEW
Two double beds or one king. Ocean view from balcony. WiFi in rooms extra charge.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite
STANDARD OCEAN VIEW CONNECTING
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the Standard Ocean View description.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite
SUITE OCEAN VIEW
Two double beds or one king. Balcony with ocean view. Regularly replenished minibar. Living area. Liquor dispenser. WiFi in rooms extra charge.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite
JUNIOR SUITE OCEAN CONNECTING
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the Junior Suite Ocean View description.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite
JUNIOR SUITE OCEAN VIEW
Junior Suites with ocean view from balcony. Two double beds or one king. Split-level living room with sofa bed. Regularly replenished minibar. WiFi in rooms extra charge.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite

OTHER INFO
Cribs available on request basis at no charge.
DINING
Riu Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 6 Restaurants at Riu Cancun:
Turquesa - Poolside restaurant and steakhouse.
Kawachi - Asian style cuisine served a la carte.
Kullnarium - Gourmet restaurant.
La Toscana - A la carte restaurant serving Itailian cuisine.
Miramar - A la carte specialty restraurant.
Coral - Poolside restaurant.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daytime entertainment program for adults (daily) includes fitness programs.
Nightly Activities & Entertainment:
Live music, shows or RIU evening program (daily); Complimentary access to Pacha disco theque (open 6 nights a week), drinks included.
CHILDREN'S PROGRAMS
Daytime entertainment program for children ages 4 to 12 at Riu Land (daily)
Applicable Ages: 4-12 years old

Children's Facilities
PlayGround
Children's Pool
Cribs available at no extra charge on request basis, rollaways are not available.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
3882 Recommend
3882 past Apple Vacationers would recommend Riu Cancun to their friends and family
TripAdvisor Web Reviews
Based on 10858reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
AMAZING HOTEL! GREAT ATMOSPHERE! Would 100% go back again!!!
simsehmi, Birmingham, United Kingdom
Mon Sep 24 12:11:12 EDT 2018
I would highly recommend anyone who wants to visit Cancun, to please book this hotel! Me and my friends stayed there for a week in September and we had the most amazing experience! Everything about the hotel is luxurious! There are so many great things about this hotel, including the staff, the service and general entertainment. Food: The food is literally amazing! They offer a buffet if you are unsure of what cuisine to try, however I highly recommend everyone to try at least one of the 5 restaurants in the hotel. There are 5 amazing ones to chose from and my favourite by far, were the Chinese and Italian restaurants. The Chinese restaurant provides this creamy and sweet fried ice cream!! I know right, its literally the best! There are plenty of food choices, and there is a Sports Bar open 24/7 so you can always get your snacks. Drinks: The cocktails are soo yummy! But the best place to get your cocktails are from the Sports Bar. They have the right mix and the bartender Jesus is the best! He always has a smile on his face and will always make the best drinks for you! I highly recommend everyone to try a Tropical Pick Me Up and my favourite, the Margarita! Also, don't hesitate to ask for premium alcohol, as all the bars in the hotel have it. I didn't really like the bar by reception and always made sure to go to the Sports Bar! Also, when you arrive at the hotel, the guava punch is literally one of the best juices I've had in such a long time! Location: The location is by far is the best in Cancun. Everything is pretty much walking distance. There is a beach right on the hotel, so very convenient and easy to access. Also, Coco Bongo is only a 5 mins walk from the hotel. So no need for taxis lol! I would suggest for everyone to try the public transport there too. The buses are so cheap and really quick. They are also safe, so don't worry. Entertainment: The hotel entertainment is incredible. I really enjoyed the Michael Jackson and the Mayan show! The entire vibe of this hotel is very friendly and welcoming! All the entertainers make sure you get involved in all the activities during the day. From Volley Ball, to playing football or even playing a bit of ping pong. You get to play volley ball in the pool, which is fun! Unless your a competitive person then you might get annoyed. There are so many activities in the pool that everyone should take part in. From dancing, to balancing on a surf board or even a bit of aqua aerobics. I literally loved all the activities, especially when they were taught by Juarez and Roco! They make the activities so much fun! Got to give a special shout out to Carlos, who is a very great entertainer, if you go you will all find out hahaha! Club: This is the club inside the hotel! Well this is a 5* hotel and of course there has to be a club. This club is so much fun and the music is insane. If you love R&B and Hip Hop. This is the best bet. If you want to have a great time in Pacha, make sure you go after 11:30pm, thats when its the best. Before that its usually too quiet and you won't really enjoy it. The drinks are ok in the club, so I would suggest to go to the Sports Bar next door and then go back into Pacha to carry on dancing! Pools: There are 4 pools I think at the hotel. One is called the Hangover pool, which is great when you don't want any noise and want to generally relax and tan! The pool bar is one of my favourites, as you can just sit in the pool with a cocktail and look into the beautiful scenery of Cancun! Its a great way to also socialise with anyone! The party pool had to be one of my favourite! Thats where all the pool activities take place and everyone is welcome to join into the activities! Its a lot of fun! The family pool is also great, if you just want to generally swim or just have a chill out! The pools are similar to an infinity pool, so the scenery is literally the best! Cleanliness: The hotel is very clean. However, only criticism I would have is that the pillows and duvet do smell a little. Just my personal opinion, but this shouldn't stop you from booking the hotel. However, I would make sure that you keep all your belongings in the safe and out of safe. Unfortunately my sister's makeup bag from one of the hotel maids was stolen. It wasn't a big issue, as it wasn't a lot of makeup and was not expensive. Hotel Room View: If you book this hotel, please try to make sure you request for a sea view facing room and the higher you are the better the view. We were lucky to have stayed on the 12th floor and the view was incredible! Ive not seen such clear blue water like that and the sea is stunning! Overall, I've literally had the most amazing experience here at the hotel! I would 100% book this hotel again when I visit Cancun next. Its perfect, for couples, families and friends who want to have a break!

AMAZING HOTEL - Becareful of the maid!
bekahjayde, Milton Keynes, United Kingdom
Mon Sep 24 02:26:36 EDT 2018
The hotel its self was amazing! They really couldn't do enough for you. The food was amazing and if you get the chance get a "superman shot". The Pacha club is good fun that opens at 11pm after the show. The only thing I would say is to not leave anything out in the room! My earrings were stolen and so was my travel pillow. I tried to tell the hotel but they didn't care at all. other than that the stay was amazing and the hotel is lush! Also make sure you try the Japanese restaurants. GO TO COCO BONGO! AND MAKE SURE YOU VIST THE ISLAND :)

Hi
roxanne d, Toronto, Canada
Sun Sep 23 18:04:07 EDT 2018
We were their September 11 to 18 Family trip we had a good time but some issues the room was dated also the glass they serve you was terrible plastic cup ugly looking and most of time they give you water and wine can’t even drink off the glass also the towel was old and not clean clean looking towel our favourite place to eat was the Italian Restaurant they serve you well. It’s diffenitely not a 5 star

Honeymoon
Dawnny, Leeds
Sun Sep 23 11:47:00 EDT 2018
When we walked through reception we were wow how very grand. We were upgraded to Ocean View which was spectacular. The room dated and not what I expected for 5*. Good touch with optics and mini bar. Lovely touch with a petals on our bed and in bathroom. Chocolate strawberries and Tequila. All the staff work so hard and a tip goes a very long way and they looked after you. Food was plentiful. Sports Bar open 24 hours and stocked with Pizza, Hot Dogs, Burgers, Sandwiches, filled Croissants, Fruit and Nachos. You will not starve. Reception will even order Dominoes Pizza for you. Met so many special people which will remain friends with Coco Bongos and Captain Hook a must well worth the money. The only upsetting thing to our honeymoon was on the coach back to Airport I went to my wallet to get money out for tax and there was £100 missing and this wallet has been in safe for 2 weeks so who else has access mmmmm. We overheard a couple few days before with the TUI Rep saying money had gone missing from their safe. This was the only upsetting part of the honeymoon. Would I come back to this hotel - no there are better 5* hotels out there. I agree with comments there are a lot of drunk people in the loud pool. But we always went to the quiet side which was much better.

Great holiday
Hayles1, UK
Sun Sep 23 11:25:35 EDT 2018
We had read many reviews before travelling and we had out reservations. We know that you cannot please everyone but Jesus some people take it to the max. The check in was easy as everything is pre-prepared. Rooms are spacious and have liquor dispensers and drinks refilled every 2 days. If you need extra water just pop to reception. The food was great however the speciality reataura ta don't change their menus. That being said the buffet restaurant always had something different for EVERYONE. There does seem yo be a distinct lack of sunbed for the amount of guests as majority of the beds go into the shade at about 3pm. The swim up bar foes have music but nothing overbearing (it does get louder at a weekend when the Americans are in). The quiet pool has shade from about 12-1pm everyday but is very quiet. The beach is cleaned every day from seaweed but isn't private so people can walk through including 'lucky lucky men if you say no they walk on by. The staff in the hotel are so friendly and cannot do enough for you morning noon and night. If you are heading to the shopping mall La Isla TIP catch the bus 12 pesos per person or 1usd per person (If paying by dollar pay correct money otherwise they won't give change) The buses run 24 hours a day and every 60 seconds. Why bother with a taxi? We had a fab time and would definitely recommend even though the evening entertainment is pretty standard.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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