Puerto Rico

Ritz-Carlton San Juan


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Please note, this hotel will not be accepting any reservations/arrivals for stays through December 31st, 2017.

Explore The Ritz-Carlton, San Juan and discover world-class amenities and a breathtaking Caribbean nation that's steeped in history and surrounded by the warm waters of the Atlantic Ocean. Located on eight acres of pristine beachfront property in Isla Verde, Puerto Rico, this hotel provides guests with an unforgettable escape. Whether spending the afternoon walking the quaint cobblestone streets of Old San Juan or shopping high-end boutiques on Ashford Street in Condado, The Ritz-Carlton, San Juan eloquently combines the old and new. This luxurious beachfront resort is ideally located 15 minutes from historic Old San Juan.

Escape to The Ritz-Carlton Spa, where the accommodations and the soothing rhythm of the ocean inspire renewal. Relaxing therapies are designed to soothe the soul and rejuvenate the body. Featuring 11 treatment rooms with the most advanced skin and body therapies and salon services, the spa offers a rejuvenating experience unlike any other. Pamper yourself in the largest and most sophisticated spa of its kind in Puerto Rico. Even the kids can enjoy a spa day. They'll be introduced to the importance of self-care and well-being with a variety of services.

Offering the perfect blend of tropical waters and high-rolling excitement, The Ritz Carlton, San Juan features Puerto Rico's largest and most vibrant gaming facility in the bi-level casino. Additional features include four restaurants, four bars, 24-hour room service, live entertainment, a 7,200-square-foot swimming pool, two lit tennis courts, and the Ritz Kids Activity Program.

The 416 exquisite rooms are a well-appointed retreat featuring lavish amenities such as Frette linens, goose-down bedding, oversized terry cloth bath towels, and sumptuous marble baths. This is the luxury oasis of your dreams!

Learn more about Puerto Rico.
HOTEL LOCATION
The hotel is located on eight acres of prime beachfront property in Isla Verde, convenient to both the city's business district and historic Old San Juan.
Address: 6961 AVENUE OF THE GOVERNORS
ISLA VERDE CAROLINA


PR
Local Phone: 787-253-1700
Toll Free Phone: 800-241-3333
Fax: 787-253-0700
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Concierge
Laundry / Dry Cleaning Service
Meeting Rooms
Parking
Physician on Call
Casino Onsite (On Premises)
Shopping Mall Nearby (15 minutes)
Pools
Number of Pools: 1
Outdoor Pools: 1     
There is a magnificent 7,200-sq-ft swimming pool.
Golf: NEARBY
Windsor Golf Club
Holes: 18
Green Fees: $
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Extra Fee
Raquet Rental Fees: Varies
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Other Sports Available
Horseback Riding: Additional Charge
Health Club / Spa
Aerobics: Additional Charge
Jacuzzi: Additional Charge
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Offering the perfect blend of tropical waters and high-rolling excitement, The Ritz Carlton San Juan features Puerto Rico`s largest and most vibrant casino, as well as 8-acres of golden sand beach, watersports and an exclusive spa. Hotel features include four restaurants, four bars, 24-hour room service, an 18,500-sq-ft casino, live entertainment, a 7,200-sq-ft swimming pool, two lit tennis courts, spa services for both adults and children, and the Ritz Kids Activity Program. Beach: The hotel is situated on an incredible 8-acre stretch of golden sand beachfront. Check-in: 4:00 p.m.
Check-out: 11:00 a.m.
Total Rooms: 414
Year Opened: 1997 Credit Cards: Visa, Master Card, Diners Club, Discover, American Express
ROOM TYPES
COMFORT OCEAN VIEW KING
Spacious guestroom offering stunning vistas of the Atlantic Ocean. Features luxurious marble bathrooms. One king bed.
Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
CLUB CITY VIEW DOUBLE
Spacious rooms with views of the city and Isla Verde's residential area. Features luxurious bathroom with marble. Two double beds. Ritz-Carlton Club Lounge access.
Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
COMFORT COURTYARD KING
Spacious guestroom offering views overlooking the hotel's pool and garden or courtyard. Luxurious marble bathroom. One king bed.
Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
COMFORT CITY VIEW DOUBLE
Spacious guestroom overlooking the residential area of Isla Verde. Features luxurious marble bathroom. Two double beds.
Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
CITY VIEW KING
Spacious guestroom offering views of the city and Isla Verde's residential area. Features luxurious marble bathrooms. One king bed.
Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
COURTYARD DOUBLE
Spacious guestroom offering views overlooking the pool and gardens. Features luxurious bathroom with marble. Two double beds.
Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
COMFORT CLUB CITY VIEW KING
Spacious guestroom offering views of the city and Isla Verde's residential area. Features luxurious marble bathrooms. One king bed. Ritz-Carlton Club Lounge access.
Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
CLUB CITY VIEW KING
Spacious rooms with views of the city and Isla Verde's residential area. Features luxurious bathroom with marble. One king bed. Ritz-Carlton Club Lounge access.
Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
OCEAN VIEW DOUBLE
Spacious guestroom offering stunning vistas of the Atlantic Ocean. Features luxurious marble bathroom. Two double beds.
Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
OCEAN VIEW BALCONY DOUBLE
Spacious guestroom with open air vistas of the Atlantic Ocean from a private balcony. Features a luxurious marble bathroom. Two double beds.
Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
POOL VIEW JUNIORSUITE KING BED
Guestroom includes one king bed, a luxurious bathroom with exclusive Asprey bath amenities, and a pool views.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
COMFORT OCEAN BALCONY DOUBLE
Spacious guestroom with open air vistas of the Atlantic Ocean from a private balcony. Features luxurious marble bathroom. Two double beds .
Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
COMFORT CITY VIEW KING
Spacious guestroom overlooking the residential area of Isla Verde. Features luxurious marble bathroom. One king bed.
Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
COURTYARD KING
Spacious guestroom offering views overlooking the pool and gardens. Features luxurious bathroom with marble. One king bed.
Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
OCEAN FRONT BALCONY DOUBLE
Spacious guestroom with open air vistas of the Atlantic Ocean from a private balcony. Features luxurious marble bathroom. Two double beds.
Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
COMFORT OCEANFRONT BALC DOUBLE
Spacious guestroom with open air vistas of the Atlantic Ocean from a private balcony. Features luxurious marble bathroom and two double beds.
Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
OCEAN VIEW KING
Spacious guestroom offering stunning vistas of the Atlantic Ocean. Features luxurious bathroom with marble. One king bed.
Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
OCEAN VIEW BALCONY KING
Spacious guestroom with open air vistas of the Atlantic Ocean from a private balcony. Features luxurious marble bathroom. One king bed.
Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
COMFORT OCEAN BALCONY KING
Spacious guestroom with open air vistas of the Atlantic Ocean from a private balcony. Features luxurious marble bathroom. One king bed.
Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
COMFORT OCEAN VIEW DOUBLE
Spacious guestroom offering stunning vistas of the Atlantic Ocean. Features luxurious marble bathrooms. Two double beds.
Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
COMFORT COURTYARD DOUBLE
Spacious guestroom offering views overlooking the hotel's pool and garden or courtyard. Luxurious marble bathroom. Two double beds.
Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
OCEAN FRONT BALCONY KING
Spacious guestroom with open air vistas of the Atlantic Ocean from a private balcony. Features luxurious marble bathroom. One king bed.
Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
CITY VIEW DOUBLE
Spacious guestroom offering views of the city and Isla Verde's residential area. Features luxurious marble bathroom. Two double beds.
Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
COMFORT OCEANFRONT BALC KING
Spacious guestroom with open air vistas of the Atlantic Ocean from a private balcony. Luxurious marble bathroom and access to Ritz-Carlton Club Lounge. One king bed.
Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
COMFORT CLUB CITY VIEW DOUBLE
Spacious guestroom offering views of the city and Isla Verde's residential area. Features luxurious marble bathrooms. Two double beds. Ritz-Carlton Club Lounge access.
Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
There are 4 Restaurants at Ritz-Carlton San Juan:
The Vineyard - An award-winning fine dining restaurant offering a#California inspired menu with a touch of the Mediterranean. The open kitchen allows guests to watch the chef at work while enjoying the refined atmosphere. Business attire recommended. Open for dinner.
The Caribbean Grill - Casual, yet sophisticated, The Caribbean Grill offers a café-style atmosphere and fresh, cutting edge regional cuisine. Open daily for breakfast, lunch and dinner. Sunday brunch is offered from 11am-3pm.
The Sushi Bar - The Sushi Bar presents sushi in a café-style setting. Focused on serving fare made of the freshest ingredients, The Sushi Bar features gourmet simplicity. Open Mon-Sat from 6pm-11pm.
The Ocean Bar & Grill - While enjoying the beautiful view of the ocean, you can experience the pleasures of the hotel's most casual restaurant -- The Ocean Bar & Grill. The Ocean Bar & Grill is located beachfront and has direct access to both the beach and the pool.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Watersports and tennis
Nightly Activities & Entertainment:
Pianist-Jose Quinonez, live nightly entertainment, Casino gambling.
CHILDREN'S PROGRAMS
The Ritz Kids Program offers supervised activities for children between the ages of 4 and 14 years old. The program also offers spa services for children between the ages of 5 and 12.
Applicable Ages: 4-14
Program Fees: varies

Babysitting Fee: $
Advance Notice for Babysitting: 24 hours

TripAdvisor Web Reviews
Based on 3263reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Warm and Friendly Staff
VINCENT D.
Jun 12 2014
Roberto Rivera ,at the outside bar was nothing short than Tremendous. Warm , friendly, and a genuine personable guy. The concierge staff, especially Ava, were amazing. 5 Star Rating for an Exemplar Staff. The hotel accommodations were great and the food at BLT and Mares was good. I will be back to enjoy the wonderful crew at the Ritz.
Customer Rating: 

DELORIANNE T.
Dec 23 2013
I was surprised to find out (after specifically asking and getting a "no") that there was a 150$ hold per night for the hotel room. The first staff member to check me in was friendly but I felt she was not competent enough for her job. Her and two other staff members were not helpful in fixing my situation. After speaking with yohanna (spelling?), one of the hotel managers, she eased my worries and fixed everything!!! She was friendly, kind, courteous, and literally is the epitome of customer service. Without her, my boyfriend's and my trip would have been rough. For the remaining days we were there the staff was extremely kind, friendly, welcoming and very knowledgeable! They were quick and eager to help when possible and answered any questions we had. The activities department staff member was very helpful and explained many activities in the area. The men on the beach, in charge of the bar, and surrounding the pool were AMAZING!!! Very attentive. Overall, I would return to this hotel but I think the price is a little questionable.
Customer Rating: 

Rating .
KATINA L.
Jul 09 2013
The hotel was very good.Clean,friendly staff. We found the restaurants very expencive,even for lunch we ended paying $65-70 for three people ,just plain salad or a hamburger.for just reason that we will think before going back.
Customer Rating: 

Restaurants
DORRIS T.
Nov 02 2012
There was no where in the hotel you could just get a cup of coffee and a fast breakfast.
Customer Rating: 

Ritz
PAUL D.
May 18 2012
It is called the Ritz for a reason and it lived up to everything you would expect. . .
Customer Rating: 

disappointing from the start
DARRELL N.
Dec 22 2011
First and foremost, the manner in which the San Juan package was advertised gave the impression that it was all-inclusive. Apple surely knew this, because after I purchased it, someone called to "remind me" that it wasn't inclusive. I complained about the awkward advertising, and they took off $25 - hardly a drop in the bucket when considering the total cost. Once we arrived in Puerto Rico, the hotel experience at the Ritz was mixed. At check-in a nice young woman offered to upgrade our standard room to a beach view with a terrace for $70. We declined, and decided to see what our room was like. It was fair, but the view was horrible. The next morning, a young man at the front desk and I discussed an upgrade which he arranged - except this time it was $100. However, we looked forward to a nice stay, and a great dinner at the BLT steakhouse. It had such a great reputation, that we couldn't wait. What a disappointment. Her fish was overcooked, and my medium-rare steak was charred, not blackened, and nearly cold. When I complained to the waiter, he gave us a free dessert, but did not adjust the bill. At check out, I explained this to a desk clerk who then asked what he could do to remedy the situation. I explained that he could adjust the restaurant charges. He only laughed, gave me the receipt, and wished me happy holidays. Despite a long conversation, he did nothing other than humor me, which I found bizarre, and a bit insulting. This was very poor service - especially for the Ritz, and for Apple. Never again....
Customer Rating: 

Raves for the Ritz !!
ROY H.
Oct 15 2011
Everything we could have expected and more met us on our first stay at a Ritz Carleton Hotel. Our stay was wonderful and I wish we could do it again. We were pleased that we could celebrate our 50th wedding anniversary at such a beautiful place. Thanks, Linda and Roy
Customer Rating: 

TripAdvisor Traveller Reviews
Beautiful Hotel
Eric H, San Antonio, Texas
Mon Dec 11 07:56:51 EST 2017
It's located right on the sea and close to many attractions. Also there is a casino located in the hotel. I enjoyed the food in and drinks the restaurant within the hotel. It has a great pool with access to the beach.

LOVE THE RITZ
nsnikki,
Tue Dec 05 07:18:40 EST 2017
They were so accommodating and hospitable. It was wonderful experience. We loved hanging out in the casino and it definitely helped that we could drink for free. We felt very safe walking around outside of the hotel and exploring some places to eat. The beach and the pool are magic and the concierge is wonderful with helping to arrange transportation to other activities.

Great all around
Luis U,
Sun Nov 19 07:39:26 EST 2017
Great experience at the ritz Carlton as expected. Kind staff and service, restaurants were great, and atmosphere very relaxing. Menu was appetizing and overall had a great time. The rooms are a little outdated but very clean up

Awesome Thanksgiving Family Trip 2016
Nicholas M, Suwanee, United States
Sat Nov 18 08:14:20 EST 2017
My family of five enjoyed staying here in 2016. We loved the club level access and the amazing customer service. The resort is so relaxing. The lobby scene at night was fun. We also ventured out to hike El Yunque National Forest/Jungle. It was amazing. One night we took a cab to the local mall to watch a movie. We also toured Old San Juan and the forts. We made great memories. Again the ladies and gentlemen of the Ritz Carlton were awesome.

Luxury Hotel - Alright Location
Joe M,
Fri Nov 10 05:47:13 EST 2017
Hotel itself is very nice....but the area around the hotel isn't so nice. Would definitely stay here again but I would plan out my trip a little better to expect the unexpected. As "APrettyLittlePark" would say, "Very Nice but very Pricey"



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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