Ritz Acapulco Hotel

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All Inclusive    

The all-inclusive Ritz Acapulco Hotel offers many upgraded services and is located on a gorgeous white beach on the coast of Acapulco Bay. The contemporary architectural style of the hotel compliments its 240 rooms divided into two towers, each with a balcony or terrace and total or partial view of Acapulco Bay. This recently renovated resort blends Mexican warmth with fun and relaxation, and is ideally suited for singles, couples, and families.

This laid-back hotel will delight your senses with exquisite breakfast, lunch and dinner choices. A daily feast for your palate includes a salad bar and soup, main and side dishes, and scrumptious desserts; all freshly cooked for your satisfaction by the culinary professionals.

For those who like to keep it active there is a daily program of entertaining activities.

Kids will enjoy a full children's program either at the kids' club, the pool area, or the beach, entirely handled and supervised by the well trained animation team. Adult guests can participate in multiple recreational activities at the pool or on the beach including aqua aerobics, rhythmic dancing classes, an ocean tour by kayak, or simply choose to sunbathe and relax with the natural ocean breeze.

In the evenings, the entertainment team will perform either at Las Estrellas Theatre, the Margaritas Bar, or the beach. Enjoy a fantastic show, from a hilarious evening of comedy, to a Mexican folklore show, or a glamorous Las Vegas-style show.
The property is located directly on the beach in the heart of Acapulco Bay, 25 minutes from the International Airport and 10 minutes away from downtown.
Address: FRACC. MAGALLANES C.P. 39670

Local Phone: 011-52-744-485-8958
Fax: 011-52-744-486-8136
Website Address: www.ritzacapulco
Barber / Beauty Salon
Car Rental
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Vallet/Fee Required)
Physician on Call
Shopping Mall Nearby (Across the street.)
Number of Pools: 1
Outdoor Pools: 1     
There is a wading pool within the larger freeform pool.
Club de Golf Acapulco - 25 minutes
Club de Golf Acapulco is a 9 hole public course located in the heart of Acapulco`s Golden Zone, just one block away from the convention center.
Holes: 9
Green Fees: Contact hotel.
Cart Fee: Contact hotel.
Club Rental Fees: CONTACT HOTEL.
Caddy: Contact hotel.
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Snorkeling: Additional Charge
Paddle Boats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Nautilus Equipment: Complimentary
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
The Ritz features Mexican warmth with fun and relaxation, and is ideally suited for singles, couples, and families. The resort consists of 240 rooms divided into two towers, each with a balconyor terrace and total or partial view of Acapulco Bay. This recently renovated resort offers many modern services and amenities with a great All-Inclusive program. Guests are also given special discounts for the local discos. Oceanfront restaurants bars and pool. Beach: The property is located on a gorgeous white sand beach on the coast of Acapulco Bay. Wide and long beach extension with safe water for swimming. Check-in: 12:00 noon
Check-out: 3:00 pm
Total Rooms: 240
Year Opened: 1958 Credit Cards: Visa, Master Card, American Express
Access to resort areas (such as the pools, restaurants and rooms) is permitted only to guests with wrist bracelets, non-guests are not allowed in any of these areas. No pets allowed.
One king or two double beds, Air conditioning, direct dial telephone, in-room safe ($), cable TV, bathroom with shower or bathtub, most with balcony, Ocean view, sitting area.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Ritz Acapulco Hotel features 1 meal plan options:
All Meals, Drinks & Tips-FULL
There are 3 Restaurants at Ritz Acapulco Hotel:
Snack La Fiesta - Ocean front palapa restaurant, offering appetizing snacks. Open from 12 noon to 6:00 pm.
Villalinda - A casual outdoor buffet restaurant located next to the beach, serving International cuisine. Breakfast is served from 7:30 to 11:00 am, lunch is served from 1:00 to 4:00 pm, dinner is served from 7:00 to 10:00 pm.
La Cava - Magnificent a la carte restaurant with a cozy Mediterranean style. Open from 6:30 pm to 10:00 pm. Reservations are required. Dress Code: Fromal attire. No kids under the age of 12 years old are allowed.
Daily Activities & Entertainment:
Recreational activities (sports/games).
Nightly Activities & Entertainment:
Evening shows, live music (during high season).
Kid's World - Supervised activities including games, movies and handicrafts.
Applicable Ages: 5 to 12 years old.
Program Fees: Complimentary.

Children's Facilities
Game Room
Children's Pool
Babysitting Fee: $5.00 per hour
Advance Notice for Babysitting: 24 hours

TripAdvisor Web Reviews
Based on 383reviews
What to expect

Apple Vacations Traveller Reviews
Nov 12 2012
Have stayed at this resort several years ago and not much has changed. Very basic hotel, but if you're planning beaching it, walking and touring the town it's perfect. The location is great, beach on one side and a main street on the other. Plenty of options for food at the buffet. The sit down restaurant was not open when we were there and I wish we had been informed of that before leaving.
Customer Rating: 

TripAdvisor Traveller Reviews
Not up to the mark!
Ruby4861, Mexico City, Mexico
Mon Nov 06 14:18:44 EST 2017
The hotel is not up to the expectation! Definitely not worth the money... the location is great, is just on the beach, has security guards. The quality of food is medium,most of the menu is just Non veg. For vegetarians there is nothing. The housekeeping also not good, they don’t clean the rooms well. The room is not equipped with refrigerator, cafetera, hair dryer, not even water! etc. Waiters are lousy! They should have toaster in the breakfast to toast the bread- They need to improve on everything!

Ever get the feeling you've been ripped off?
Alistair B, Delta B.C.
Sun Nov 05 10:38:30 EST 2017
I stayed from October 28-November 4 in this modest Mexican Resort Hotel here's what I thought of it. I liked the rooms basic big but dated rooms that were kept clean I was at first given Room 621 I was then moved to 724 because the A/C wasn't working in the former.The one small Swimming Pool there was always packed I swear the only time you cold maybe swim in it would be at 8 AM in the Morning.The food there i'd maybe put on par with Las Palmas it was ordinary at best with little variety it almost became a tough chore to eat there not very appetizing at all.There was some very nice and good Staff there like Carmilo a waiter,Luis Angel,Bar Tender,Francisco and a lady at The Front Desk who's name escapes me who has a brother that lives in Regina.I think this place is an okay Resort with mostly decent Staff but here's what maybe changed my view of that statement.I gave over my Suitcase and Carry On Bag to a Bell Boy named Salvano who gave me a ticket & assured me that both bags would be safe and secure fine I left them with him while I was waiting around for Evening Transportation ride for my Aeromexico Flight.When I arrived at the Acapulco Airport around about 8 PM I discovered that over 2000 pesos had been removed from my wallet that had been inside my carry on bag.If this is what you call treating you guests well/good customer service I beg to differ lets just call it what it is theft pure and simple.I won't make the mistake of visiting this Hotel ever again or recommending it to anyone in or outside of Mexico I was originally booked to stay at the Guadalaraja Hilton I now wish I had gone there instead.

Roger M,
Tue Aug 15 12:28:00 EDT 2017
I particularly booked 2 months in advance in order to have 4 rooms at the very top of the A tower , when I arrived the receptionist was super rude and did not gave me the rooms I booked, this guy split my hole family on the floors 4,7 and 10 , for no reason , I explained what I wanted and still no help at all , he was VERY RUDE, (the girly guy with the glasses) , I asked to be help by somebody else but still no help came across, at the end of my very bad week there , I spoke to the hotel manager , specifically about this receptionist and he did not care at all , my husband and I are international travelers and have never been treated like this anywhere in the world but only here in the ritz acapulco mexico , very very disappointed they do not know how to deal with international guests and the specific needs requested !! DO NOT COME TO THIS HOTEL, is old , no maintenance at all, old and dirty towels , bad quality food,terrible reception,!!

Excellent option to rest and stay calm...
Fernando D,
Sat Jun 03 14:16:49 EDT 2017
It was a little difficult for me to decide its score, but I'll explain why I'm giving 5 stars. About the facilities, Ritz hotel is not by far the most luxurious hotel you can find in Acapulco but it accomplishes with the necessary to be calm and rest in Acapulco. We were located in the 15th floor with an awesome bay view and king size bed. The room is OK, some things are missing such as hair dryer or body cream and I really recommend to the hotel to change old TV for new screens, it will increase the look of these. Room cleaning service OK and bathroom is very well maintained. Now, what really loved from the hotel (and I decided 5 stars) is the service and the staff: all the staff is really Kindle, helpful and serviceable. My very special thanks to Anna Lilia from lobby, she was very helpful and Kindle. On the other side, Marco from sports activities is a nice guy, he took us for a beach walking and the guys from bar and Barra libre, always happy and recommending any kind of drinks (our favorite was Delicias de café). Buffete service is varied and food taste is very well, recommend the Thursday Mexican food and show (tacos Al pastor) and waiters and waitress always serviceable. Valet parking service effective. Excellent price quality balance, really hope to be back this year. Congrats to all staff :)

Family Spring Break at the Ritz
Foolishfather, Toronto, Canada
Sat Mar 25 15:40:02 EDT 2017
I took my wife and two boys to the Ritz Acapulco from March 8 - 22, 2017 for a small vacation during spring break. The description of the hotel and services is a little deceptive from the vacation ads but after getting past the initial shock the place grows on you. When we arrived at the hotel were were greeted warmly by the reception staff and check in was fairly smooth. The front of the hotel faces the city of Acapulco providing easy access to local clubs, activities and shopping. Our room was on the 14th floor and the balcony had a city view which at first seemed cool but the night life goes on until really late in the night and wee hours of the morning. We asked for a room change the next day because of the noise and were provided a room on the 7th floor with a beach view providing us with the serene sound of waves crashing on the shore. The hotel premises is very small and offers little in the way of amenities. there is one dining room for breakfast, lunch and dinner. There is one snack bar open from 1pm - 6pm daily. There are 2 bars, one near the dining room (Margaritas) open from 10am - midnight and one near the pool open from 10am - 6pm but not every day. There is one al a cart restaurant (La Clava) that is only opened on Fridays and is for adults only, no children under 15 years old. The food in the dining room was pretty good and varied every day in some way. La Clava served a nice dinner and had a nice ambience. The beach area was beautiful and well maintained. The building security was good and a heartfelt thank you to Martino for all his insight and information about the hotel and Acapulco as well as his consistent diligence at keeping the area safe from beach peddlers and non residents of the hotel. A thank you to all the staff at the Ritz but I would like to acknowledge some specific individuals for their exceptional kindness and attempts to make our trip a great one. From the main reception and guest services there is Arcilia. The animation crew was very kind and energetic for a small group of people but Marco was a big help in providing extra information and getting involved. The dining room staff were great, Matiza our breakfast cook and our wait staff Jesus, Rodrigo and Julio and of course our bar staff Jonathan, Jose Luis, Gerrado, Jorge and Luis Angel. Thank you for all your kindness and attentiveness. To sum it up, the Ritz hotel is a little bit old and run down but the staff do their very best to provide good service and treat their guest with politeness and courtesy. With some renovations and improvements to their amenities the Ritz could once again become a popular hotel on the Acapulco strip.

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