Mazatlan

Pueblo Bonito Emerald Bay Resort & Spa


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Nestled on a crescent bay in the unspoiled area known as New Mazatlan, the extraordinary Pueblo Bonito Emerald Bay Resort & Spa is an elegant jewel of a resort situated on 20-acres of pristine tropical grounds. Edged by the Pacific Ocean, this gorgeous resort is minutes from Mazatlan's Golden Zone, El Malecón, and the charm of Old Mazatlan.

Overlooking the azure ocean, Pueblo Bonito Emerald Bay Resort & Spa is a luxurious all-suite resort designed as a hacienda of freestanding villas that blend into a grove of 150-year-old mangrove trees and colorful gardens. With warm colors and charming coastal décor, each peaceful villa offers a furnished kitchenette including refrigerator, cook top, coffee maker, toaster, microwave, blender, and dishes. Each private villa features modern lifestyle luxuries for the perfect Mexico vacation: a safe, wireless Internet, satellite TV, pillow preference, twice-daily maid service and 24-hour suite service.

Tee off on spectacular golf courses, enjoy deep-sea fishing, boat over to Stone Island and soak up the sun on the peaceful private beach. Feast on the flavors of land and sea at your choice of four ocean-view restaurants, bistros and cafés with delectable international cuisine and spirits. Enjoy dining in stylish eateries and waterfront terraces with views of the rolling surf. Sip tequila at festive lounges, or swim up to poolside bars for cocktails under the sun.

Bonito's Kids Club is the place to be for the young vacationers! The club includes a wide variety of fun activities for children. While the kids are entertained, treat yourself to a day of pampering at the acclaimed Spa at the Rosé. A full-service, European-inspired spa, the Spa at Rosé offers an extensive menu of rejuvenating treatments and massage therapies designed to renew and revive the body, mind and soul.
HOTEL LOCATION
Emerald Bay is located 12 minutes outside the Golden Zone on more than 20 acres of pristine tropicalgrounds. Set in an exclusive, unspoiled new area known as "New Mazatlán," it overlooks the tranquil Pacific and a magnificent, expansive private beach.
Address: AVE ERNESTO COPPEL CAMPANA #201
ZONA CERRITOS MAZATLAN, SIN


MX
Local Phone: 1-800-990-8250
Toll Free Phone: 1-800-990-8250
Fax: 011-52-691-41723
HOTEL FACILITIES
Car Rental
Concierge
Laundry / Dry Cleaning Service
Physician on Call
Pools
Number of Pools: 1
Outdoor Pools: 1     
There is a large heated swimming pool with a garden jacuzzi and pool bar.
Health Club / Spa
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
HOTEL DETAILS
Relax in the seclusion and uncommon luxury of Emerald Bay. This elegant resort is set on 20 pristine acres overlooking the Pacific Ocean. Unwind in your condo-style suite with panoramic ocean view or choose from an abundance of outdoor Modeled after a Mexican village, the spacious, beautifully decorated suites are carefully integratedinto a grove of Mangrove trees. Other amenities include Kelly`s Piano Bar, therapy rooms for massageand body treatments, and a large swimming pool. Beach: The property is situated on a long stretch of private golden sand beachfront. The beach area is safefor swimming.
Total Rooms: 180
Year Opened: 2001 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers
ROOM TYPES
JUNIOR SUITE OCEAN VIEW
With 425 square feet of space, the beautiful Junior Suites offer a relaxing retreat on the Mazatlan coast. Each Junior Suite features a balcony with a panoramic ocean view, bathroom, living area and kitchenette.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Kitchen
Refrigerator
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
MASTER SUITE
Beautifully appointed with style and sophistication, the expansive Master Suites offer 973 square feet of space to relax, entertain and enjoy paradise. These luxury suites feature a kitchenette.
Other Amenities -
Air Conditioning
Kitchen
Refrigerator
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DINING
There are 4 Restaurants at Pueblo Bonito Emerald Bay Resort & Spa:
The Bistro - Swing by The Bistro to experience mouthwatering international cuisine - from delicious gourmet pizzas to fresh sushi from the sushi bar.
La Cordeliere - Serves masterfully prepared international and French cuisine and festive themed buffets. Enjoy relaxing ocean views dining in the casually elegant atmosphere or feast al fresco on the beautiful shaded terrace - the perfect place to enjoy a
Sunset Grill - Take a break from the sun and fun at the new Emerald Grill, offering convenient lightand full menus with fresh sandwiches, salads, snacks, and a variety of refreshing and cocktails.
Emerald Grill - Take a break from the sun and fun at the new Emerald Grill, offering convenient lightand full menus with fresh sandwiches, salads, snacks, and a variety of refreshing beer and cocktails.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Gym, Access to Watersports
TripAdvisor Web Reviews
Based on 3058reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Mazatlan
DARIO D.
Nov 08 2011
- Told No upgrade was available (the hotel was 1/2 empty) - Told European breakfast plan means no breakfast
Customer Rating: 

TripAdvisor Traveller Reviews
We'll be back!
Heidi_TJ, Calgary, Canada
Sun Dec 10 07:29:19 EST 2017
We stayed at Pueblo Bonito Emerald Bay for 10 days from 29-Nov to 9-Dec. On the first day, we did not get an ocean view room we had requested. Apparently, the request did not get to the resort from the booking agent. No problem, Karen at the front desk got everything fixed up the next morning. All of the rooms are decent size with kitchenettes. We didn’t use the kitchenette, but this could be appealing to others not on the All Inclusive plan. The cleaning staff does a good job and Lili even organized our shoes and sandals neatly against the wall a couple of mornings. The facility is spread out so that one does not feel crowded. We had a room at the far end of the facility, but we could easily walk to any venue on the resort. Golf carts are available if needed, but we never needed one. The Le Cordeliere restaurant if fine for breakfast. The buffet is decent and you can get omelettes or eggs any style as well as smoothies. Adriana and Lucia are very friendly and get your order right every time and serve it up promptly and professionally. Claudio is the star of the show, stopping to joke with as many guests as he can or maybe offer up a mimosa or two. The evening buffet is not quite up to our expectation for a dinner buffet, but there are other options like the Bistro. The Bistro has a good menu with several fish dishes. All of the items are covered in the All Inclusive plan. Angel and Edgar are a couple of the stars at the Bistro. There are 3 pools at Emerald Bay. We didn’t try the adults only pool, but when we walked by, it seemed to be quite serene. The main pool had lots of activities and some outstanding service by Rafael. Kids are welcome at this pool as there are a few splash pools. Sometimes it can get a little loud. We spent most of our time at the pool by the Bistro. It is a little remote so not too many families with kids show up and it remains fairly quiet. Kelly’s Bar is a great place for a drink or two. There is live music 3 nights per week in the bar so it gets pretty full around 7pm. Fernando and Oskar have a lot of fun serving the guests. Oskar is more of the high energy person where Fernando prefers to use the country gentleman approach. The gym at Armonia is a good as any you will see at a resort. The equipment is modern and well maintained. The gym can get a little full around 930am, so it is best to get there around 730am. We took a class there for $10USD per person - a real bargain for a very good personal trainer for one full hour. We took the city tour with Eduardo and Pedro. Eduardo is very entertaining. He is a cross between Robin Williams and Chris Kattan in his delivery. He is very knowledgeable of Mazatlan and has some great stories about the area and individual buildings. We got to see he cliff divers on the tour which was entertaining. This one is a must do as you get to see the old city and have a gourmet meal at the Casa 46 restaurant where you are served by the very excellent and well trained staff. On our next visit, we are going to join him at the baseball game excursion. People can swim at the beach, but it is not a great beach for swimming. We brought our snorkelling gear, but didn’t feel comfortable using it on these beaches. It is a nice beach for an afternoon walk or a morning run. The shuttle service to the Pueblo Bonito Mazatlan is very handy to get into town for no cost. The PB Mazatlan is one of the further north facilities in the Hotel Zone, but you can walk for a few miles south either on the sidewalks or on the beach. Both are fine depending on whether you prefer sand or shopping. We will return to Pueblo Bonito Emerald Bay again next year.

Wonderful Place!
AJD1968, Calgary, Canada
Fri Dec 08 14:16:00 EST 2017
We have been to this resort several times although the last time was 9 years ago. It did not disappoint us. The staff is excellent and very accommodating. The grounds are absolutely beautiful and well taken care of. The food was amazing especially Angelo's at PB Mazatlan its sister resort. The only complaint that we had was the smokers around the pool and at the Deli where the free wifi is located. We do not smoke and found that somewhat annoying. Also, the building in which we stayed all the rooms on the top floor were non smoking however just four doors down from us there was a lot of smoking in the room which was done with their door open. In our opinion, there should be a designated smoking area and around the pool where there are small children and many seniors is not the place. All in all though we had a wonderful vacation and would for sure return here.

You'll love this place...IF....
racheltraveller2017, Langley, Canada
Tue Dec 05 12:04:51 EST 2017
You'll love this place IF you are at least 60 years old, want to seriously lay back, don't mind watching jammed cages of birds pining for freedom, enjoy looking at exotic animal heads stuck to walls, and want to buy a time share. We spent a week, and once we got used to the above, found it pleasant enough. We are all inclusive addicts and this place is a little different. You can't simply finish your meal, or your drink, and leave as is customary at all inclusives. I think because it is a time share property (primarily) for accounting purposed they write down every glass of water (or anything you consume) and you must sign for it every single time. You can't leave until you get "the bill" and sign, which kind of ruins the experience. The food at the international restaurant is 'okay' but nothing special. The Bistro Restaurant serves much much better food. The beach is mainly rocky, and there are only a few chaise's there. But if you are a pool person, there's plenty sandwiched around the pools. Staff are good, for the most part. But it is very obvious they are there for the timeshare owners, not so much for the "bracelet people" as we were referred to. I guess we just fill in the gaps for them. Other all inclusives we've been to (over 20) were much more welcoming. The worst moment was watching a small bobcat driver try to run over a beautiful huge old iguana that must have been 36 inches in length. I started shrieking at him, and he pretended not to understand. I don't understand that kind of behaviour (cruelty towards animals) and was quite upset by him and his cohorts laughing at it. But that's just me, maybe. The gardens are quite pretty, but the rooms need updating in my opinion. At least the one we were given wouldn't qualify for the 5-Stars they boast about on their web site. It's an okay place, but there are other options in the area that are more welcoming and are truly 5-Star and truly all inclusive.

All inclusive with TOO much emphasis on tips , otherwise it was great
traveljoe321,
Tue Dec 05 11:59:34 EST 2017
Beautiful grounds, great a la carte with all inclusive at the Bistro restaurant and then at Cilantro's (sister resort via provided shuttle). With the amount we were paying for all inclusive we felt there was TOO MUCH emphasis on tipping and we had to wait and sign for every meal at the end. Even a drink at Kelly's bar. Why wristbands if you have to sign for every item. We were asked if we wanted to attend time share presentation when we checked in - we said no. Then we were asked by some guy during dinner, and then the 3rd time pool side. We said NO every time but felt it shouldn't happen on the resort that many times. Once at check in okay - but 2 more times. Leave me alone on my vacation.

PBEB still good
robertbM8234JR, Louisville, Kentucky
Sun Dec 03 07:03:43 EST 2017
We have been owners at PBEB and Sunset for several years and go to EB during Nov each year, now staying for three weeks. It is still good, but not excellent like it used to be. The grounds are not kept up like in the past, I think downsizing in grounds keeping staff. Again, not bad but declining. When the All-Inclusive started, it initially was a good deal, but now, each year, the quality and number of drink offerings decline. If that continues, I will not waste my money. That also extends to the food at EB. The quality of food and offerings have declined. I was very disappointed with the "theme nights" this year. I recommend going to Cilantro's and Angelos at PB Mazatlan (as well as some of the off-site restaurants) , I may start staying at PB Mazatlan after the renovations are completed. (Was told of the future opening of a new PB resort at San Miguel De Allende -looking forward to visiting that location ) Casa 46 is still excellent despite the changes in the All-inclusive for there. At EB, they started offering a prime rib dinner one night and a steak dinner another night on a weekly basis for an upcharge of $25. We went to the prime rib dinner, highly disappointed with the meat. Didn't try the steak night due to that meal. Was told one couldn't make reservations at La Cordeliere anymore, but still saw reserved signs on the best tables for the floor shows. Kudos to the ladies at the breakfast omelet station. Enjoyed Kelly's still, particularly listening to Raphael Rodriguez play, the resort should have him play longer hours, stops too early, and more evenings. He does play at the rib/steak dinner offerings at the pool. Despite the lesser-quality of the all-inclusive drink offerings, the bartender mixes a good drink though, much better than the pool bartenders. Kudos to the bartenders as well as to Alejandro. I still wish they would update the seating at Kelly's, really uncomfortable for the most part and not arranged well for listening to the music. They try to be too many different things for their size, musical entertainment, sports bar, after- dinner drinks, and evening drinking location. The service staff continued to be generally excellent. Kudos to the main pool activities staff (Dante, Jesus, and Leonora) for all their efforts. Over a three week period, we experienced many different wait staff at the pool, Most were very good, particularly if you tip early and well. Several stand out, especially Genero, Angel, Raphael, Umberto, and a couple others whom I don't recall their names. Weekends at the pool are very busy with the increased numbers of weekend guests. The Concierge staff were excellent to a person there. Very helpful with tours, dining reservations, and bus tickets. Disappointed the resort had to curtail some of their shuttle service to PB Mazatlan. Could work around but had to rely more on taxi service. The front desk staff were helpful and relatively efficient. This review seems pretty negative, but overall enjoyed our stay thereagain this year and have already made reservations for next year. Will dine more often off-site. There are many good restaurants downtown and near EB, with reasonable pricing. Tours are good, recommend highly FlavorTeller tour and Jungle/Beach tour with King David. Took the Durango tour this year, enjoyable, but a long day.



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