Cancun

Playacar Palace


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All Inclusive    

2019 Exceptional Values
Extra Value:
Receive up to a $1500 Resort Credit (booking dates, travel dates, duration, and usage restrictions may apply).
Free Symbolic Weddings: Restrictions apply. See applebeachbrides.com.
Honeymoon: Bottle of sparkling wine, mini-cake, honeymoon dinner at select restaurants, two T-shirts, and breakfast in bed (reservations required; minimum 3 night stay).
Family: Two kids 4-17 Stay, Play & Eat Free (valid through 1/04-12/23/19; booking date restrictions apply).

Ideally situated right on the glistening white sand beach of the Caribbean Sea, the intimate and luxurious Playacar Palace is an all-inclusive resort that's well suited for a relaxed family vacation, a picture-perfect wedding or a romantic honeymoon. Playacar Palace is just minutes from the laidback charms of Playa del Carmen and its outdoor restaurants, authentic Mexican shops, bars, and nightclubs on famous 5th Avenue.

Enjoy the modern spa or take a refreshing swim in the sparkling pool. Enjoy a large, smooth beach that seems designed by nature for wading, throwing a Frisbee, flying kites, or playing beach volleyball.

Savor exceptional international dining at three restaurants with unlimited wine by the bottle and brand name spirits. After dinner, enjoy nightly activities and entertainment that both adults and kids will love.

Playacar Palace features 208 beautifully appointed guest rooms and suites, most with balconies and ocean views of the Caribbean Sea and Cozumel Island that will take your breath away. Equally inspiring are the abundant in-room amenities, including a double Whirlpool Tub in every room, 24-hour room service, and luxurious and stylish décor.

Additional services and amenities are available at other Palace Resorts in Cancun, Riviera Maya, and Cozumel! Explore all that this incredible area has to offer! (Le Blanc Spa Resort is excluded and transfers are not included.)

Find more information about Palace Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Located on the pristine beaches of Playa del Carmen in the Rivera Maya, this hotel is situated amongthe Mayan Ruins and between two of the best golf courses in Mexico.
Address: FRACC PLAYACAR, KM 62.5
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-87...
Toll Free Phone: 800-635-1836
Fax: 011-52-984-873-4961
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Physician on Call
Pools
Number of Pools: 1
Outdoor Pools: 1     
Swim-up Bar
Golf: NEARBY
Holes: 18
Tennis
Number of Courts: 1
Lighted Courts: 1
Water Sports on Site
Scuba: Additional Charge
Other Sports Available
Other Sports: Beach & water volleyball,billiards, ping pong, table game
Health Club / Spa
Massage: Additional Charge
Nautilus Equipment: Additional Charge
Spa: Additional Charge
HOTEL DETAILS
This intimate and luxurious beach front hotel surrounds palms trees, pools, swim up bar and is within walking distance of the charming town of Playa del Carmen. Check-in: 3:30 p.m.
Check-out: 12:00 p.m.
Total Rooms: 201
Year Opened: 2005 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No springbreakers, Must be at least 18 years old to check in. Restrictions apply for kids 17 & under when using the Spa facilities & services. Please check with Spa on arrival.
ROOM TYPES
GOVERNOR SUITE
Suite includes one king bed, a double whirlpool tub, a living room, and a furnished balcony with ocean views. Room also features a liquor dispenser with premium brands, 24-hour room service, turndown service, WiFi, and more.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
SUPERIOR DELUXE PARTIAL OCEAN
Room includes one king bed or two double beds, a double whirlpool tub, and a french style balcony with partial ocean views. Additional amenities include a liquor dispenser with premium brands, CHI bath amenities, 24-hour room service, and more.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
CONCIERGE ROOM
Room includes one king bed, a double whirlpool tub, a sitting area, and a furnished balcony with ocean views. Premium amenities include a liquor dispenser, two 25 minute massages, private check-in, nightly petit fours, 24-hour room service, and more.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
HONEYMOON SUITE
Suite includes one king bed, a double whirlpool tub, a balcony with two sunbeds and beautiful oceanfront views, and a sitting area. Additional amenities include a liquor dispenser with premium brands, 24-hour room service, and much more.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
SAND SUITE
Suite includes one king bed or two double beds, a double whirlpool tub, and direct access to the beach. Room also features oceanfront views, private check-in, aromatherapy menu, exclusive beach bag, turndown service, 24-hour room service, and more.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
SUPERIOR DELUXE OCEAN VIEW
Room includes one king bed or two double beds, a double whirlpool tub, and a balcony or terrace with stunning ocean views. Room also features CHI bath amenities, a liquor dispenser with premium brands, 24-hour room service, turndown service, and more.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE RESORT VIEW
Room includes one king bed or two double beds, a double whirlpool tub, and a furnished balcony with limited or obstructed resort views. Room also features a liquor dispenser with premium brands, 24-room service, turndown service, and more.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite

OTHER INFO
Smart TV and Apple TV is available in select rooms.
DINING
Playacar Palace features 1 meal plan options:
All Meals, Drinks & Tips
There are 3 Restaurants at Playacar Palace:
Cafe Del Mar - International buffet for breakfast and lunch. Mexican buffet for dinner. Dress code: Casual
MoMoNo Hana - Oriental a la carte restaurant. Open for dinner. Dress Code: Casual Elegance
Terrazza - Italian a la carte restaurant. Dress Code: Casual Elegance
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Golf, beach volleyball, activities program, and sparkling pool.
Nightly Activities & Entertainment:
Theme parties or shows nightly
CHILDREN'S PROGRAMS
Kids' Club
Applicable Ages: 4-12 years old

TripAdvisor Web Reviews
Based on 1059reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
MICHAEL A.
Sep 17 2014
We really enjoyed ourselves at the Playacar Palace. The staff was top notch. Everyone greeted us with smiling faces and were eager to assist us. Francisco, the bartender, was always a pleasure to see in the morning and afternoon. He takes pride in what he does and it shows through on the service he provided us. Erik in customer service was very helpful and answered any questions we had. He went above and beyond to help us any chance he got. This vacation will be hard to beat and we look forward to coming back. Thank you for everything!!
Customer Rating: 

A Non-Members View
CHARLES C.
Mar 11 2014
Positives included the swimming pool and beach; the close proximity to Playa del Carmen's shops and restaurants; and, the closeness to the pier that provided transportation to Playa del Carmen. The smallness of the hotel also provided for a very relaxed environment without the need to get up early just to get a chair either at the beach or pool area. The hotel could use another restaurant for those who stay 7 days or more. Another food venue would have been greatly appreciated. The biggest disappointment was we ended up with a room with a beautiful view, but no balcony. We've never been to a highly rated resort in a room with no balcony. The bad part was that no where on the resort website (and while making reservations) does it state that there are rooms with no balcony's. Upon arrival, and getting our room, I immediately requested a move, but was told that the rooms with a balcony would be given to members, but we could upgrade to a suite for an additional $1000 for the week to have a balcony. We even asked to be contacted when guests moved out, but were never contacted by anyone from the hotel in 7 days. In fact, of the 6 or 7 calls I made to the front desk, my calls were never answered. Very disappointed. In addition, once we indicated that we were not interested in becoming a "Palace" member, help from the hotel staff became very limited.
Customer Rating: 

playacar palace
CATHERINE G.
Dec 11 2013
Playacar Palace is exactly what I want in a beach resort, so I’m reviewing the resort in the order of what my priorities are; with the beach first. Beach: It is the best beach in the Riviera Maya for swimming. I’ve stayed at several resorts in Mexico and in Punta Cana and none compare to this. The sand is still soft, white, and plentiful. You can wade well past any breaking waves (when they have them) and still stand up. The water is clear and beautiful. The water was unusually rough when we were there and it was still very swimmable. There were always beach chairs available and although there is only one beach side bar, the staff is always walking by and taking drink orders. Location: Again, a perfect location. One block from the pedestrian Fifth Ave. in Playa del Carmen, next to the pier for the ferry to Cozumel, and yet it never looked or felt overcrowded. Senor Frog’s is next door but was never too loud (but it wasn’t spring break either). The Hotel: Unusual but met all my needs. It is actually the old Continental Hotel that was bought, gutted and rebuilt by “Palace”. It is white; stark white. There is no Mayan or Mexican influence in the decor so if you want large palapa reception areas, and trails through jungle gardens with iguanas, coatimundis and monkeys, you won’t find them here. Instead the resort takes on a bit of a chameleon presence with a little Brazilian bossa nova music, good jazz, hip hop by the pool during the day and even a country song or two. It is small (200 rooms) and it looks like they all have ocean views. Everything is very close together, which I like. Reception area has one bar. There is a huge second story outdoor veranda overlooking the ocean, one buffet dining area next to the pool. The one outdoor bar serves the beach, the poolside and the swim up bar. One gift shop, one sports bar, an outstanding Italian restaurant and a Japanese restaurant. Everything looks towards the ocean. The entire resort appears to be handicapped accessible in a very subtle way that just incorporates into the design. The pool is nice but not one of the huge, ½ mile long rivers with fountains, bridges and waterfalls; those exist but not here. The pool is right on the beach, small to average in size and usually had available chairs. Water activities, kid’s area, swim up bar, even a ping pong table in the water are all there, but I prefer the ocean. The food: I’ve been to enough all inclusives to not expect great food; however this was the best (still not great). They’ve added a wood fired grill to the outdoor bar so you can get good pizzas day and night. The Italian restaurant is close to great and unlike the usual so-so theme restaurants in other resorts. It has a modern and changing menu with things like pumpkin risotto and a parmesan soup. Husband said the beef was excellent. I think the buffet worked well with this size resort. Food just appeared fresher and there were no mobs of people. Staff: Being a smaller resort, you get to know them staff and their shifts. Everyone from the girls that walk untold miles every day taking drink orders on the beach, to the waiters who always remember your name and how you like your coffee. Antonio usually met us as we walked in the door with a smile and a handshake. Angel at the reception bar is a gem; professional and knowledgeable. But everyone was eager to help and here’s the best part; they all appeared to enjoy working there and they all seemed to work as a team. The front reception area was a little more chaotic when we were there and the physical reception area is not terribly impressive to look at, but they did their best. We had paid for a small upgrade for our room and ended up with a substantial upgrade to a suite (Other than getting there late on a crowded night, we’re still not sure how that happened). There are many people doing many things in that area and it was confusing when you had a question. Best bet is the “public relations” desk to the left of check in. Specials: There is a 1500 dollar resort credit that can be used for many things. Don’t know if this is a permanent offer. Anyway, previous reviewers were correct when they say it can be tricky. You pay fees and taxes and the quoted base price is usually inflated. Still, we had a nice wine upgrade at the Italian restaurant and brought back a couple of tequila sampler boxes for very little money. We were not asked to take a time share tour but I think others were. The gift shop will let you use 40 credit dollars but only if you spend 100 dollars. You’ll get better deals in town if you like to bargain. Or if you hate to spend time haggling over prices, the gift shops at the Cancun airport have decent prices. Entertainment: I seldom go to the shows at resorts but these were amazing. I loved the water ballet in the pool, try not to miss it. I think their overall entertainment is much better than any place I’ve stayed in the past. The weddings (of which they have many) look beautiful and I don’t think they cost much (if anything) extra to set up. I watched their photographers on the beach and was so impressed with their creative poses, set ups etc. The Riviera Maya has great places to stay and explore but I doubt that I will find a place better than this one.
Customer Rating: 

Had a rocky start
ROBERT F.
Nov 30 2012
The day the Apple rep drove us to the hotel he tried to let us off at a hotel that was not ours. He did not speak hardly any English I insisted this was not ours and I was not getting off because I would never get to ours without it costing an arm and a leg, so he drove on, I showed him my paper work next he tried to drop us at the Riu palace, once again I said I was not getting out. He was pretty frustrated as well as I was. Finally he asked at another hotel that just has palace in the name. On the way home we had a delayed flight because something with the crew in St.Louis. After sitting 5 1/2 hours at the airport we finally got out of Cancun. They gave us a 5.00 voucher for lunch but our lunch was 60.00 at the airport. Also I liked that we bought an upgrade at the airport each way 20 dollars a piece to board first a couple drinks and a snack. I wouldn't have bothered paying the 40 dollar on the way home cause we sat soo long at airport I was starting to be fit to be tied. As far as resort it was great but getting there with the Apple rep was very frustrating!
Customer Rating: 

CHARLES B.
Feb 25 2012
My wife and I arrived @ 12- not able to access our room until 3pm. We were given a double and not able to be moved to a king-so slept in separate beds all 4 nights... The wait staff/service people were very kind and helpful all throughout our stay. The beaches were nice-no rocks or strong currents but littered with a lot of trash and a ton of seaweed. We met a couple that said they found a vile of blood on the beach the 1st day and wouldn't go back- it wouldn't surprise me. One week before our trip we were told by Apple vacations that our return flight thru Air Tran was cancelled and we needed to book something else ourselves that ended up costing us $667 more! Ironically we were put in a van from another hotel getting on our cancelled Air Tran flight to Atlanta...needless to say were were furious. It was a very expensive 4 days of subpar paradise. I will never book thru Apple Vacations again.
Customer Rating: 

RAYMOND P.
Jan 23 2012
Room service left a lot to be desired.on 3 occasions they either got the order wrong or forgot to bring items.looked like they just threw it together.food was descent.in one rest. Our waiter was tasked with other duties hence food was delayed and presented in the wrong order,but good when we got it
Customer Rating: 

TripAdvisor Traveller Reviews
Excellent Friendly Service Year After Year!
Dick and Mona R, Eagan, Minnesota
Thu Mar 14 15:15:09 EDT 2019
Spent 3 weeks again this year at Playacar Palace, our Home away from Home. Their wonderful staff treat you like family, anticipating needs and providing above and beyond service (Elvira; Diamond Team-Paola, Tania, Eder; Pool Area-Julian, Josh,Josephina, Keyla, Daniela, Perla, Sylvia; Lifeguard Ignacio, Edgar-Security Team; Francis; Marysol, Olivia, Arlette, Ryna, Porferio, Denicio, Diana, Elvia, Sotoro, Edgar, Israel, Antonio, Ayanei, Eduardo, Alberto, Carmen, Margaro, Armando, Fernando; Chef's Oscar, Minerva, Tunis, Marco, Antonio Avila; Fannia, Joshua, Caan, Julian, Mara, Alex-Entertainment Team; Bellboys who greet us and take care of luggage and many others whom I have not mentioned. There are several restaurants with great food choices as well as room service. Entertainmment provided every evening with a variety of shows (Michael Jackson, Circus, Sand Drawing, The Tenors , Mexican, Breakdancing, Fire Show), all are great. Awe Spa, beauty services-Nidia, Gym and various excursions are available - something for everyone. The security is handled so well, both at the entrance and poolside. A lifeguard is on duty daily.

Best palace so far,size perfect.
drroseann, Canton, Massachusetts
Thu Mar 14 03:09:39 EDT 2019
We have stayed at many of the Palace properties. We love diving and have always enjoyed staying at the Cozumel Palace. We tried the Playacar Palace this year and felt like we had a home. There are many great dive operations in Playacar and they even took us to our favorite dive sites on the Cozumel side. But the service and size of Playacar met our every need. If we went off for the day, they packed a lunch of our choice for us each time. If we wanted a particular brand of tequila, they got it for us. The Chef's Special Dinner and the Mayan Dinners's were amazing. The spa is fantastic! Even got my husband to go there twice with me for couple's massage. There is entire coed space with hydrotherapy and jacuzzi. There were enough restaurants that you don't have to eat at the same place twice.,Italian,Hibachi,Brazilian grill,Asian The buffet changed every day and the pastry chef was amazing. Evening entertainment was equally good to all the other Palaces we have stayed at. We will go back.

The grounds
patriciajeang, New Braunfels, Texas
Wed Mar 13 06:21:14 EDT 2019
Very comfortable. Nature sometimes shortens the beach area but the pools are set up that you feel you are on the beach. There is entertainment nearly all the time so you never get bored. We were will cared for.

Another Wonderful Vacation at Playacar Palace
Discover57790534973, Dover, New Hampshire
Wed Mar 13 05:21:20 EDT 2019
We had a great time from the moment we arrived. It is so nice to see the same happy faces year after year. When we arrived Abigail from Guest Relations was waiting in the lobby to welcome us back. My wife celebrated her birthday while we were there, and when we returned to our room on her birthday there was a birthday cake and a bottle of champagne waiting for us. We had an awesome Mayan meal and Tequila tasting at Lahana, the service from Marcos and Diego was excellent and the food that Angel prepared was delicious! At breakfast we saw our old friends Isreal and Dionico, who made every morning special. The Aquatics and Entertainment staff do a great job to keep everyone involved and entertained. Congrats to Fanya, Jose, Pepe, and the rest of the team. The poolside service from Josefina was superb, she works hard all day out in the sun but always has a smile on her face. We can't wait to return to Playacar Palace.

2019 Vacation To Playa
249allens, Des Moines, Iowa
Wed Mar 13 04:22:26 EDT 2019
The service was great by all that worked there. Entertainment staff always had great games during the day around the pool, and shows in the evenings. The wait staff was great with nearly no waiting on tables. Every employee there was very very friendly and was very helpful. The room was clean and had a great view of the beach and ocean. Resort location is great with just a short walk to be on the famed 5th avenue with lots of shopping and food. My favorite thing about this resort was when you were at the pool, you were pretty much at the beach also, as they are next to each other. I really enjoy walking and you can walk for miles on the beach. We will definitely be staying there more, as we found it to be such a relaxing place to stay, with some of the friendliest staff anywhere.



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