Cancun

Playacar Palace


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All Inclusive    

2019 Exceptional Values
Extra Value:
Receive up to a $1500 Resort Credit (booking dates, travel dates, duration, and usage restrictions may apply).
Free Symbolic Weddings: Restrictions apply. See applebeachbrides.com.
Honeymoon: Bottle of sparkling wine, mini-cake, honeymoon dinner at select restaurants, two T-shirts, and breakfast in bed (reservations required; minimum 3 night stay).
Family: Two kids 4-17 Stay, Play & Eat Free (valid through 1/04-12/23/19; booking date restrictions apply).

Ideally situated right on the glistening white sand beach of the Caribbean Sea, the intimate and luxurious Playacar Palace is an all-inclusive resort that's well suited for a relaxed family vacation, a picture-perfect wedding or a romantic honeymoon. Playacar Palace is just minutes from the laidback charms of Playa del Carmen and its outdoor restaurants, authentic Mexican shops, bars, and nightclubs on famous 5th Avenue.

Enjoy the modern spa or take a refreshing swim in the sparkling pool. Enjoy a large, smooth beach that seems designed by nature for wading, throwing a Frisbee, flying kites, or playing beach volleyball.

Savor exceptional international dining at three restaurants with unlimited wine by the bottle and brand name spirits. After dinner, enjoy nightly activities and entertainment that both adults and kids will love.

Playacar Palace features 208 beautifully appointed guest rooms and suites, most with balconies and ocean views of the Caribbean Sea and Cozumel Island that will take your breath away. Equally inspiring are the abundant in-room amenities, including a double Whirlpool Tub in every room, 24-hour room service, and luxurious and stylish décor.

Additional services and amenities are available at other Palace Resorts in Cancun, Riviera Maya, and Cozumel! Explore all that this incredible area has to offer! (Le Blanc Spa Resort is excluded and transfers are not included.)

Find more information about Palace Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Located on the pristine beaches of Playa del Carmen in the Rivera Maya, this hotel is situated amongthe Mayan Ruins and between two of the best golf courses in Mexico.
Address: FRACC PLAYACAR, KM 62.5
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-87...
Toll Free Phone: 800-635-1836
Fax: 011-52-984-873-4961
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Physician on Call
Pools
Number of Pools: 1
Outdoor Pools: 1     
Swim-up Bar
Golf: NEARBY
Holes: 18
Tennis
Number of Courts: 1
Lighted Courts: 1
Water Sports on Site
Scuba: Additional Charge
Other Sports Available
Other Sports: Beach & water volleyball,billiards, ping pong, table game
Health Club / Spa
Massage: Additional Charge
Nautilus Equipment: Additional Charge
Spa: Additional Charge
HOTEL DETAILS
This intimate and luxurious beach front hotel surrounds palms trees, pools, swim up bar and is within walking distance of the charming town of Playa del Carmen. Check-in: 3:30 p.m.
Check-out: 12:00 p.m.
Total Rooms: 201
Year Opened: 2005 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No springbreakers, Must be at least 18 years old to check in. Restrictions apply for kids 17 & under when using the Spa facilities & services. Please check with Spa on arrival.
ROOM TYPES
SUPERIOR DELUXE PARTIAL OCEAN
Room includes one king bed or two double beds, a double whirlpool tub, and a french style balcony with partial ocean views. Additional amenities include a liquor dispenser with premium brands, CHI bath amenities, 24-hour room service, and more.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
CONCIERGE ROOM
Room includes one king bed, a double whirlpool tub, a sitting area, and a furnished balcony with ocean views. Premium amenities include a liquor dispenser, two 25 minute massages, private check-in, nightly petit fours, 24-hour room service, and more.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
HONEYMOON SUITE
Suite includes one king bed, a double whirlpool tub, a balcony with two sunbeds and beautiful oceanfront views, and a sitting area. Additional amenities include a liquor dispenser with premium brands, 24-hour room service, and much more.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
SAND SUITE
Suite includes one king bed or two double beds, a double whirlpool tub, and direct access to the beach. Room also features oceanfront views, private check-in, aromatherapy menu, exclusive beach bag, turndown service, 24-hour room service, and more.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
SUPERIOR DELUXE OCEAN VIEW
Room includes one king bed or two double beds, a double whirlpool tub, and a balcony or terrace with stunning ocean views. Room also features CHI bath amenities, a liquor dispenser with premium brands, 24-hour room service, turndown service, and more.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE RESORT VIEW
Room includes one king bed or two double beds, a double whirlpool tub, and a furnished balcony with limited or obstructed resort views. Room also features a liquor dispenser with premium brands, 24-room service, turndown service, and more.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
GOVERNOR SUITE
Suite includes one king bed, a double whirlpool tub, a living room, and a furnished balcony with ocean views. Room also features a liquor dispenser with premium brands, 24-hour room service, turndown service, WiFi, and more.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite

OTHER INFO
Smart TV and Apple TV is available in select rooms.
DINING
Playacar Palace features 1 meal plan options:
All Meals, Drinks & Tips
There are 3 Restaurants at Playacar Palace:
MoMoNo Hana - Oriental a la carte restaurant. Open for dinner. Dress Code: Casual Elegance
Terrazza - Italian a la carte restaurant. Dress Code: Casual Elegance
Cafe Del Mar - International buffet for breakfast and lunch. Mexican buffet for dinner. Dress code: Casual
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Golf, beach volleyball, activities program, and sparkling pool.
Nightly Activities & Entertainment:
Theme parties or shows nightly
CHILDREN'S PROGRAMS
Kids' Club
Applicable Ages: 4-12 years old

TripAdvisor Web Reviews
Based on 905reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
MICHAEL A.
Sep 17 2014
We really enjoyed ourselves at the Playacar Palace. The staff was top notch. Everyone greeted us with smiling faces and were eager to assist us. Francisco, the bartender, was always a pleasure to see in the morning and afternoon. He takes pride in what he does and it shows through on the service he provided us. Erik in customer service was very helpful and answered any questions we had. He went above and beyond to help us any chance he got. This vacation will be hard to beat and we look forward to coming back. Thank you for everything!!
Customer Rating: 

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A Non-Members View
CHARLES C.
Mar 11 2014
Positives included the swimming pool and beach; the close proximity to Playa del Carmen's shops and restaurants; and, the closeness to the pier that provided transportation to Playa del Carmen. The smallness of the hotel also provided for a very relaxed environment without the need to get up early just to get a chair either at the beach or pool area. The hotel could use another restaurant for those who stay 7 days or more. Another food venue would have been greatly appreciated. The biggest disappointment was we ended up with a room with a beautiful view, but no balcony. We've never been to a highly rated resort in a room with no balcony. The bad part was that no where on the resort website (and while making reservations) does it state that there are rooms with no balcony's. Upon arrival, and getting our room, I immediately requested a move, but was told that the rooms with a balcony would be given to members, but we could upgrade to a suite for an additional $1000 for the week to have a balcony. We even asked to be contacted when guests moved out, but were never contacted by anyone from the hotel in 7 days. In fact, of the 6 or 7 calls I made to the front desk, my calls were never answered. Very disappointed. In addition, once we indicated that we were not interested in becoming a "Palace" member, help from the hotel staff became very limited.
Customer Rating: 

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playacar palace
CATHERINE G.
Dec 11 2013
Playacar Palace is exactly what I want in a beach resort, so I’m reviewing the resort in the order of what my priorities are; with the beach first. Beach: It is the best beach in the Riviera Maya for swimming. I’ve stayed at several resorts in Mexico and in Punta Cana and none compare to this. The sand is still soft, white, and plentiful. You can wade well past any breaking waves (when they have them) and still stand up. The water is clear and beautiful. The water was unusually rough when we were there and it was still very swimmable. There were always beach chairs available and although there is only one beach side bar, the staff is always walking by and taking drink orders. Location: Again, a perfect location. One block from the pedestrian Fifth Ave. in Playa del Carmen, next to the pier for the ferry to Cozumel, and yet it never looked or felt overcrowded. Senor Frog’s is next door but was never too loud (but it wasn’t spring break either). The Hotel: Unusual but met all my needs. It is actually the old Continental Hotel that was bought, gutted and rebuilt by “Palace”. It is white; stark white. There is no Mayan or Mexican influence in the decor so if you want large palapa reception areas, and trails through jungle gardens with iguanas, coatimundis and monkeys, you won’t find them here. Instead the resort takes on a bit of a chameleon presence with a little Brazilian bossa nova music, good jazz, hip hop by the pool during the day and even a country song or two. It is small (200 rooms) and it looks like they all have ocean views. Everything is very close together, which I like. Reception area has one bar. There is a huge second story outdoor veranda overlooking the ocean, one buffet dining area next to the pool. The one outdoor bar serves the beach, the poolside and the swim up bar. One gift shop, one sports bar, an outstanding Italian restaurant and a Japanese restaurant. Everything looks towards the ocean. The entire resort appears to be handicapped accessible in a very subtle way that just incorporates into the design. The pool is nice but not one of the huge, ˝ mile long rivers with fountains, bridges and waterfalls; those exist but not here. The pool is right on the beach, small to average in size and usually had available chairs. Water activities, kid’s area, swim up bar, even a ping pong table in the water are all there, but I prefer the ocean. The food: I’ve been to enough all inclusives to not expect great food; however this was the best (still not great). They’ve added a wood fired grill to the outdoor bar so you can get good pizzas day and night. The Italian restaurant is close to great and unlike the usual so-so theme restaurants in other resorts. It has a modern and changing menu with things like pumpkin risotto and a parmesan soup. Husband said the beef was excellent. I think the buffet worked well with this size resort. Food just appeared fresher and there were no mobs of people. Staff: Being a smaller resort, you get to know them staff and their shifts. Everyone from the girls that walk untold miles every day taking drink orders on the beach, to the waiters who always remember your name and how you like your coffee. Antonio usually met us as we walked in the door with a smile and a handshake. Angel at the reception bar is a gem; professional and knowledgeable. But everyone was eager to help and here’s the best part; they all appeared to enjoy working there and they all seemed to work as a team. The front reception area was a little more chaotic when we were there and the physical reception area is not terribly impressive to look at, but they did their best. We had paid for a small upgrade for our room and ended up with a substantial upgrade to a suite (Other than getting there late on a crowded night, we’re still not sure how that happened). There are many people doing many things in that area and it was confusing when you had a question. Best bet is the “public relations” desk to the left of check in. Specials: There is a 1500 dollar resort credit that can be used for many things. Don’t know if this is a permanent offer. Anyway, previous reviewers were correct when they say it can be tricky. You pay fees and taxes and the quoted base price is usually inflated. Still, we had a nice wine upgrade at the Italian restaurant and brought back a couple of tequila sampler boxes for very little money. We were not asked to take a time share tour but I think others were. The gift shop will let you use 40 credit dollars but only if you spend 100 dollars. You’ll get better deals in town if you like to bargain. Or if you hate to spend time haggling over prices, the gift shops at the Cancun airport have decent prices. Entertainment: I seldom go to the shows at resorts but these were amazing. I loved the water ballet in the pool, try not to miss it. I think their overall entertainment is much better than any place I’ve stayed in the past. The weddings (of which they have many) look beautiful and I don’t think they cost much (if anything) extra to set up. I watched their photographers on the beach and was so impressed with their creative poses, set ups etc. The Riviera Maya has great places to stay and explore but I doubt that I will find a place better than this one.
Customer Rating: 

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Had a rocky start
ROBERT F.
Nov 30 2012
The day the Apple rep drove us to the hotel he tried to let us off at a hotel that was not ours. He did not speak hardly any English I insisted this was not ours and I was not getting off because I would never get to ours without it costing an arm and a leg, so he drove on, I showed him my paper work next he tried to drop us at the Riu palace, once again I said I was not getting out. He was pretty frustrated as well as I was. Finally he asked at another hotel that just has palace in the name. On the way home we had a delayed flight because something with the crew in St.Louis. After sitting 5 1/2 hours at the airport we finally got out of Cancun. They gave us a 5.00 voucher for lunch but our lunch was 60.00 at the airport. Also I liked that we bought an upgrade at the airport each way 20 dollars a piece to board first a couple drinks and a snack. I wouldn't have bothered paying the 40 dollar on the way home cause we sat soo long at airport I was starting to be fit to be tied. As far as resort it was great but getting there with the Apple rep was very frustrating!
Customer Rating: 

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CHARLES B.
Feb 25 2012
My wife and I arrived @ 12- not able to access our room until 3pm. We were given a double and not able to be moved to a king-so slept in separate beds all 4 nights... The wait staff/service people were very kind and helpful all throughout our stay. The beaches were nice-no rocks or strong currents but littered with a lot of trash and a ton of seaweed. We met a couple that said they found a vile of blood on the beach the 1st day and wouldn't go back- it wouldn't surprise me. One week before our trip we were told by Apple vacations that our return flight thru Air Tran was cancelled and we needed to book something else ourselves that ended up costing us $667 more! Ironically we were put in a van from another hotel getting on our cancelled Air Tran flight to Atlanta...needless to say were were furious. It was a very expensive 4 days of subpar paradise. I will never book thru Apple Vacations again.
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RAYMOND P.
Jan 23 2012
Room service left a lot to be desired.on 3 occasions they either got the order wrong or forgot to bring items.looked like they just threw it together.food was descent.in one rest. Our waiter was tasked with other duties hence food was delayed and presented in the wrong order,but good when we got it
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TripAdvisor Traveller Reviews
Wonderful service
islandhoppers, Winnipeg, Canada
Tue Jan 15 20:58:35 EST 2019
We had a wonderful stay. The service is fantastic, and the food is awesome. The place is generally very nice, but sterile. Nothing Mexican about it other than the people. So not a 5*, but they did have 5* service. The Beach: the beach is getting very small. The unfortunate erosion is creating lots of problems for them. Many of the pictures are misleading. The “sea grass” was non-existent when we arrived, and we should have used the limited beach right away, because they had a storm and it all blew in. A lot. And fighting it was useless, so they were trying to bury the weeds in the sand when we left. So overall - not a place to go for a beach. The Pool: it is a great, modest pool. Lots of fun activities, and not too much partying. It got busy to get a chair right at the peak (after Christmas) but otherwise great. Daniela was an awesome server! The Rooms: the room was very nice. The beds were also very comfortable... but only doubles. That is pretty small for two people - even two kids. That is a drawback for sure. The shower was beautiful, but we could not get a cool enough shower - and we like a hot shower! The AC seems to turn off at night - so you end up sweaty in the morning. The Food: the food was very good. For such a small place they kept a good assortment. There was a lack of seafood on the buffet. Deserts were very fancy and delicious. The coffee was awesome and they make a nice Cappuccino. They even remembered my coffee order in the morning! Hey! We stayed in Mexico for 10 days and no one was sick, or close to it! Great food handling!!! A la carte: The Italian was very nice food and service. The Japanese / Asian show was ok once. The sushi without the show was a good idea, but service was really slow - the only place service was not good. Others had the same experience. The Brazilian was ok, but limited options as you can imagine in such a small environment. Entertainment: the magic show, fire show and breakdancers were all good entertainment. Sand Art was interesting, but not terribly exciting. The Michael Jackson show wasn’t interesting to me - but some may enjoy it. The resort credits are A waste of time as the service fee just brings it down to what the price should be - we just ignored those. I loved the people, but the double beds means we won’t be back. It gets too expensive to rent two rooms. I would recommend it if the room configuration works for you.

"" great service ""
Brando J,
Tue Jan 15 11:03:41 EST 2019
from the arrival they receive you with a flower is something wonderful the beautiful rooms the service of the great pool of silvia and julian are very kind and profecional people in their work I recommend it because it is a beautiful and nice place for a beautiful vacation

The best of the best in Playa Del Carment
PamPeter13, Toronto, Canada
Tue Jan 15 09:59:08 EST 2019
Travelled with my then boyfriend now husband to Playa Del Carmen and we chose this hotel for its great reviews and location. This was his first time in Playa Del Carmen and my third. We love this hotel. First of all the location is top notch. Walking distance to everything in Playa Del Carmen. The Service, food and amenities is impeccable. The hotel is not too big and not too small. For an all inclusive hotel it has a very boutique feel. We will definitely come back here again.

don’t worry be happyI .
Leisha R, London, Canada
Tue Jan 15 06:21:18 EST 2019
I was there last Tuesday there comments on the beach I had read in the past and we booked at moon palace instead of playa .but I had to see it myself ,it was smaller but it was clean and no smell, the staff where on the go gleaning all the time we where there.it has a new hot tub almost on the beach which we tried because of the rain had a bumble shot rain lasted 10minutes.the staff there is awesome and a very good memory we have stayed there several times Carmen the desk manager is so professional and busy but stopped right away to say hi ad if we needed anything that she could do for us she is the best also hi to Esmeralda who books spa and explain what you need to know abought thus awesome smaller hotel ,I highlee recommend this place for a great vacation we are members we have been to rio hotels and are ok with them but w Once you go to a palace resort yo will be back they have the best staff anywhere

Super Hotel in Play del Carmen
Edgar Z,
Sat Jan 12 12:44:47 EST 2019
Great Vacation in this hotel. Food in the different Restaurants was excellent.Spa is very good. It is only a 3 minute walk from the hotel to 5 th Avenue so If you want to so a little shopping or Go to a bar it is just around corner. Employes are very friendly and try to help you whenever they can. Special thanks to Daniela and Luceli from the poolservice, Ignacio the lifeguard, Israel from the breakfastservice, Maria from the spa and Marisol who managed all our reservations. Great Job.



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