Cancun

Playacar Palace


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All Inclusive    

2018 Exceptional Values
Extra Value:
Receive up to a $1500 in Resort Credit (booking dates, travel dates, duration and usage restrictions may apply).
Free Symbolic Weddings: Restrictions apply - see applebeachbrides.com.
Honeymoon: Honeymoon dinner and one breakfast in bed (reservations required; restrictions apply).
Family: Two kids 12 and under Stay, Play, and Eat Free (valid 6/01-12/23/18)!

Ideally situated right on the glistening white sand beach of the Caribbean Sea, the intimate and luxurious Playacar Palace is an all-inclusive resort that's well suited for a relaxed family vacation, a picture-perfect wedding or a romantic honeymoon. Playacar Palace is just minutes from the laidback charms of Playa del Carmen and its outdoor restaurants, authentic Mexican shops, bars, and nightclubs on famous 5th Avenue.

Enjoy the modern spa or take a refreshing swim in the sparkling pool. Enjoy a large, smooth beach that seems designed by nature for wading, throwing a Frisbee, flying kites, or playing beach volleyball.

Savor exceptional international dining at three restaurants with unlimited wine by the bottle and brand name spirits. After dinner, enjoy nightly activities and entertainment that both adults and kids will love.

Playacar Palace features 208 beautifully appointed guest rooms and suites, most with balconies and ocean views of the Caribbean Sea and Cozumel Island that will take your breath away. Equally inspiring are the abundant in-room amenities, including a double Whirlpool Tub in every room, 24-hour room service, and luxurious and stylish dcor.

Additional services and amenities are available at other Palace Resorts in Cancun, Riviera Maya, and Cozumel! Explore all that this incredible area has to offer! (Le Blanc Spa Resort is excluded and transfers are not included.)

Find more information about Palace Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Located on the pristine beaches of Playa del Carmen in the Rivera Maya, this hotel is situated amongthe Mayan Ruins and between two of the best golf courses in Mexico.
Address: FRACC PLAYACAR, KM 62.5
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-87...
Toll Free Phone: 800-635-1836
Fax: 011-52-984-873-4961
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Physician on Call
Pools
Number of Pools: 1
Outdoor Pools: 1     
Swim-up Bar
Golf: NEARBY
Holes: 18
Tennis
Number of Courts: 1
Lighted Courts: 1
Water Sports on Site
Scuba: Additional Charge
Other Sports Available
Other Sports: Beach & water volleyball,billiards, ping pong, table game
Health Club / Spa
Massage: Additional Charge
Nautilus Equipment: Additional Charge
Spa: Additional Charge
HOTEL DETAILS
This intimate and luxurious beach front hotel surrounds palms trees, pools, swim up bar and is within walking distance of the charming town of Playa del Carmen. Check-in: 3:30 p.m.
Check-out: 12:00 p.m.
Total Rooms: 201
Year Opened: 2005 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No springbreakers, Must be at least 18 years old to check in. Restrictions apply for kids 17 & under when using the Spa facilities & services. Please check with Spa on arrival.
ROOM TYPES
HONEYMOON SUITE
Suite includes one king bed, a double whirlpool tub, a balcony with two sunbeds and beautiful oceanfront views, and a sitting area. Additional amenities include a liquor dispenser with premium brands, 24-hour room service, and much more.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
SAND SUITE
Suite includes one king bed or two double beds, a double whirlpool tub, and direct access to the beach. Room also features oceanfront views, private check-in, aromatherapy menu, exclusive beach bag, turndown service, 24-hour room service, and more.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
SUPERIOR DELUXE OCEAN VIEW
Room includes one king bed or two double beds, a double whirlpool tub, and a balcony or terrace with stunning ocean views. Room also features CHI bath amenities, a liquor dispenser with premium brands, 24-hour room service, turndown service, and more.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE RESORT VIEW
Room includes one king bed or two double beds, a double whirlpool tub, and a furnished balcony with limited or obstructed resort views. Room also features a liquor dispenser with premium brands, 24-room service, turndown service, and more.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
GOVERNOR SUITE
Suite includes one king bed, a double whirlpool tub, a living room, and a furnished balcony with ocean views. Room also features a liquor dispenser with premium brands, 24-hour room service, turndown service, WiFi, and more.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
SUPERIOR DELUXE PARTIAL OCEAN
Room includes one king bed or two double beds, a double whirlpool tub, and a french style balcony with partial ocean views. Additional amenities include a liquor dispenser with premium brands, CHI bath amenities, 24-hour room service, and more.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
CONCIERGE ROOM
Room includes one king bed, a double whirlpool tub, a sitting area, and a furnished balcony with ocean views. Premium amenities include a liquor dispenser, two 25 minute massages, private check-in, nightly petit fours, 24-hour room service, and more.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite

OTHER INFO
Smart TV and Apple TV is available in select rooms.
DINING
Playacar Palace features 1 meal plan options:
All Meals, Drinks & Tips
There are 3 Restaurants at Playacar Palace:
MoMoNo Hana - Oriental a la carte restaurant. Open for dinner. Dress Code: Casual Elegance
Terrazza - Italian a la carte restaurant. Dress Code: Casual Elegance
Cafe Del Mar - International buffet for breakfast and lunch. Mexican buffet for dinner. Dress code: Casual
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Golf, beach volleyball, activities program, and sparkling pool.
Nightly Activities & Entertainment:
Theme parties or shows nightly
CHILDREN'S PROGRAMS
Kids' Club
Applicable Ages: 4-12 years old

TripAdvisor Web Reviews
Based on 609reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Anxious to Give it Another Try!
Marnelg, Toledo, Washington
Sat Sep 22 19:11:14 EDT 2018
We stayed one night last December but the heavy construction made it impossible to sleep let alone relax. We asked to be transferred to the Sun Palace which they easily made happen. The manager of Playacar offered sincere apologies and invited us to try it again. We will be visiting this December and I am anxious to give it another try. I hope to write a glowing review when we return home.

Sweet Slice of Heaven
Roger V, Toronto, Canada
Sat Sep 22 17:37:15 EDT 2018
It has been three long and lugubrious years since our last visit to Mexico. A stay of one week was two short but a fortnight was equally untenable. So, with a week already booked at Moon Palace, we wanted to steal three nights at Playacar. Since we were not staying a full week, we were not able to book the Governor's suite. There was also a limit of $100 resort credit at the Spa that I didn't realize until too late. No free massage/ mani/pedi or trips either. Despite all this, we still wanted to spend time there as our last stay was magical. Prior to our arrival, our DC Paola was already busy confirming our dinner reservations, spa sessions and airport pickup via white suburban with diamond insignias. In Spanish, Paola's title majordomo loosely translates to Mayor of the Palace. It reminded me of another position in 8th century France, la douce. While the Merovingians ruled in name, it was the Mayors of the Palace that wielded true power. And so, Paola, regaled us like kings of yore. Suite 200, at the edge of the property was selected for us, due to its commanding view, large balcony and spacious lodgings. However, she later secured for us our perch on the 5th floor with breathtaking sight lines from our Governor's suite. Also, when a private dinner by the Zen garden did not come to fruition- how we miss Lionel- Paola made arrangements when we were at Moon. There, she remotely orchestrated a special dinner, served by the Gondola restaurant manager in the private reserve behind the racks of wine. In Paola's entourage, a special thanks to Eder, our pool concierge. He ensured we had daily reservations of pool lounges and fresh towels. During his check ins, he was gracious to help me practice Mayan. Finally during check out, Tania ensured we got the connecting transport, even as we were detained, and even going so far as arranging for the settlement of our room charges. At the spa, we were met with the familiar faces of Wendy and our estilista extraordinaire- Susana. She painted enchanting butterflies on my daughter's nails and added the customary Mexican flag on my toenail. Additional Mayan lessons ensued. At Momo, the sharp blades of samurai chef Victor was mesmerizing. As well, Geronimo was very obliging. At the buffet, I was impressed on how Dionysius also remembered your usual drinks. So many other names that elude me now, even as their smiles remained indelible during our sweet stay, however brief. Thank you for the homecoming!

The staff makes it great!
KOnSoda, Columbus, Indiana
Wed Sep 19 09:53:40 EDT 2018
Playacar Palace is my favorite place to visit. The ocean is beautiful. The building and grounds are clean and well maintained. Delicious foods and drinks are available anytime. These things are expected when one travels to a property of this type. What I did not expect was the open genuine friendliness of every single staff member. Their attention to each individual guest is exceptional. Immediately they began learing our names and preferences. Within a few days the staff in every area we frequented knew us by name and greeted us with all our favorite foods and drinks. That was our first visit. Our second vist was six months later. I was surprised how many of them recognized us as we walked around. More often than not we were greeted with a sincere “Welcome back”. It was like we picked up where we left off. We went back to our favorite spot, settled in, and all was well. To Mario, Gaby, Benito, Juan, Reyna, Heder, Francisco, Fatia, Yazmin, Silvia, Paula, Laura, Alexandro, Kylie, and so many others who made our time there great, Thank you very much! We’ll see you soon!

Peaceful vacation
Todd W, Englewood, Florida
Wed Sep 19 05:49:56 EDT 2018
My wife an I were finally able to take a vacation alone and chose Playcar. We had visited a few years ago for only a few hours and decided to spend a week here. Walking distance to town and easy access to Cozumel were a benefit to choosing this resort. While the beach was a mess due to Mother Nature, staff worked each day in big groups to clean it up. Service was excellent and all of our dining experiences were outstanding. Our room was checked on and straightened at least three times each day. Ines at the spa was fantastic. The waiters and bar staff made us feel like family. Always a smile and laughter from them. Carolina, Perla, Reyna, Keyla, and manager Laura were always a delight to see each day. Restaurant staff members Edwardo, Ricardo, Pastor, Israel were fun and very efficient! Fania, Joshua, and Jose (Pepe) kept us entertained at the pool all day! Thank you all for a wonderful vacation.

Amazing holiday
Kasia O,
Tue Sep 18 01:02:21 EDT 2018
The hotel was beautiful and clean. The food and service was excellent. A massive thank for the kitchen staff who prepared my delicious fish-Santos William and mallely Waster. The spa must visit!!! We had a citrus massage and it was amazing!!! Thank you Ines and Coral. We have also enjoyed Argan oil scalp treatment and pedicure, thank you Susana and Margarita. Susana is excellent if you want French style braids;).Elide was always very helpful at the reception!!!! We can’t wait to visit you again!!! You are all amazing !!!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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