Cancun

Playacar Palace


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All Inclusive    

2018 Exceptional Values
Extra Value:
Receive up to a $1500 in Resort Credit (booking dates, travel dates, duration and usage restrictions may apply).
Free Symbolic Weddings: Restrictions apply - see applebeachbrides.com.
Honeymoon: Honeymoon dinner and one breakfast in bed (reservations required; restrictions apply).
Family: Two kids 12 and under Stay, Play, and Eat Free (valid 6/01-12/23/18)!

Ideally situated right on the glistening white sand beach of the Caribbean Sea, the intimate and luxurious Playacar Palace is an all-inclusive resort that's well suited for a relaxed family vacation, a picture-perfect wedding or a romantic honeymoon. Playacar Palace is just minutes from the laidback charms of Playa del Carmen and its outdoor restaurants, authentic Mexican shops, bars, and nightclubs on famous 5th Avenue.

Enjoy the modern spa or take a refreshing swim in the sparkling pool. Enjoy a large, smooth beach that seems designed by nature for wading, throwing a Frisbee, flying kites, or playing beach volleyball.

Savor exceptional international dining at three restaurants with unlimited wine by the bottle and brand name spirits. After dinner, enjoy nightly activities and entertainment that both adults and kids will love.

Playacar Palace features 208 beautifully appointed guest rooms and suites, most with balconies and ocean views of the Caribbean Sea and Cozumel Island that will take your breath away. Equally inspiring are the abundant in-room amenities, including a double Whirlpool Tub in every room, 24-hour room service, and luxurious and stylish dcor.

Additional services and amenities are available at other Palace Resorts in Cancun, Riviera Maya, and Cozumel! Explore all that this incredible area has to offer! (Le Blanc Spa Resort is excluded and transfers are not included.)

Find more information about Palace Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Located on the pristine beaches of Playa del Carmen in the Rivera Maya, this hotel is situated amongthe Mayan Ruins and between two of the best golf courses in Mexico.
Address: FRACC PLAYACAR, KM 62.5
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-87...
Toll Free Phone: 800-635-1836
Fax: 011-52-984-873-4961
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Physician on Call
Pools
Number of Pools: 1
Outdoor Pools: 1     
Swim-up Bar
Golf: NEARBY
Holes: 18
Tennis
Number of Courts: 1
Lighted Courts: 1
Water Sports on Site
Scuba: Additional Charge
Other Sports Available
Other Sports: Beach & water volleyball,billiards, ping pong, table game
Health Club / Spa
Massage: Additional Charge
Nautilus Equipment: Additional Charge
Spa: Additional Charge
HOTEL DETAILS
This intimate and luxurious beach front hotel surrounds palms trees, pools, swim up bar and is within walking distance of the charming town of Playa del Carmen. Check-in: 3:30 p.m.
Check-out: 12:00 p.m.
Total Rooms: 201
Year Opened: 2005 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No springbreakers, Must be at least 18 years old to check in. Restrictions apply for kids 17 & under when using the Spa facilities & services. Please check with Spa on arrival.
ROOM TYPES
SAND SUITE
Suite includes one king bed or two double beds, a double whirlpool tub, and direct access to the beach. Room also features oceanfront views, private check-in, aromatherapy menu, exclusive beach bag, turndown service, 24-hour room service, and more.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
SUPERIOR DELUXE OCEAN VIEW
Room includes one king bed or two double beds, a double whirlpool tub, and a balcony or terrace with stunning ocean views. Room also features CHI bath amenities, a liquor dispenser with premium brands, 24-hour room service, turndown service, and more.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE RESORT VIEW
Room includes one king bed or two double beds, a double whirlpool tub, and a furnished balcony with limited or obstructed resort views. Room also features a liquor dispenser with premium brands, 24-room service, turndown service, and more.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
GOVERNOR SUITE
Suite includes one king bed, a double whirlpool tub, a living room, and a furnished balcony with ocean views. Room also features a liquor dispenser with premium brands, 24-hour room service, turndown service, WiFi, and more.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
SUPERIOR DELUXE PARTIAL OCEAN
Room includes one king bed or two double beds, a double whirlpool tub, and a french style balcony with partial ocean views. Additional amenities include a liquor dispenser with premium brands, CHI bath amenities, 24-hour room service, and more.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
CONCIERGE ROOM
Room includes one king bed, a double whirlpool tub, a sitting area, and a furnished balcony with ocean views. Premium amenities include a liquor dispenser, two 25 minute massages, private check-in, nightly petit fours, 24-hour room service, and more.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
HONEYMOON SUITE
Suite includes one king bed, a double whirlpool tub, a balcony with two sunbeds and beautiful oceanfront views, and a sitting area. Additional amenities include a liquor dispenser with premium brands, 24-hour room service, and much more.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite

OTHER INFO
Smart TV and Apple TV is available in select rooms.
DINING
Playacar Palace features 1 meal plan options:
All Meals, Drinks & Tips
There are 3 Restaurants at Playacar Palace:
MoMoNo Hana - Oriental a la carte restaurant. Open for dinner. Dress Code: Casual Elegance
Terrazza - Italian a la carte restaurant. Dress Code: Casual Elegance
Cafe Del Mar - International buffet for breakfast and lunch. Mexican buffet for dinner. Dress code: Casual
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Golf, beach volleyball, activities program, and sparkling pool.
Nightly Activities & Entertainment:
Theme parties or shows nightly
CHILDREN'S PROGRAMS
Kids' Club
Applicable Ages: 4-12 years old

TripAdvisor Web Reviews
Based on 4708reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
MICHAEL A.
Sep 17 2014
We really enjoyed ourselves at the Playacar Palace. The staff was top notch. Everyone greeted us with smiling faces and were eager to assist us. Francisco, the bartender, was always a pleasure to see in the morning and afternoon. He takes pride in what he does and it shows through on the service he provided us. Erik in customer service was very helpful and answered any questions we had. He went above and beyond to help us any chance he got. This vacation will be hard to beat and we look forward to coming back. Thank you for everything!!
Customer Rating: 

A Non-Members View
CHARLES C.
Mar 11 2014
Positives included the swimming pool and beach; the close proximity to Playa del Carmen's shops and restaurants; and, the closeness to the pier that provided transportation to Playa del Carmen. The smallness of the hotel also provided for a very relaxed environment without the need to get up early just to get a chair either at the beach or pool area. The hotel could use another restaurant for those who stay 7 days or more. Another food venue would have been greatly appreciated. The biggest disappointment was we ended up with a room with a beautiful view, but no balcony. We've never been to a highly rated resort in a room with no balcony. The bad part was that no where on the resort website (and while making reservations) does it state that there are rooms with no balcony's. Upon arrival, and getting our room, I immediately requested a move, but was told that the rooms with a balcony would be given to members, but we could upgrade to a suite for an additional $1000 for the week to have a balcony. We even asked to be contacted when guests moved out, but were never contacted by anyone from the hotel in 7 days. In fact, of the 6 or 7 calls I made to the front desk, my calls were never answered. Very disappointed. In addition, once we indicated that we were not interested in becoming a "Palace" member, help from the hotel staff became very limited.
Customer Rating: 

playacar palace
CATHERINE G.
Dec 11 2013
Playacar Palace is exactly what I want in a beach resort, so Im reviewing the resort in the order of what my priorities are; with the beach first. Beach: It is the best beach in the Riviera Maya for swimming. Ive stayed at several resorts in Mexico and in Punta Cana and none compare to this. The sand is still soft, white, and plentiful. You can wade well past any breaking waves (when they have them) and still stand up. The water is clear and beautiful. The water was unusually rough when we were there and it was still very swimmable. There were always beach chairs available and although there is only one beach side bar, the staff is always walking by and taking drink orders. Location: Again, a perfect location. One block from the pedestrian Fifth Ave. in Playa del Carmen, next to the pier for the ferry to Cozumel, and yet it never looked or felt overcrowded. Senor Frogs is next door but was never too loud (but it wasnt spring break either). The Hotel: Unusual but met all my needs. It is actually the old Continental Hotel that was bought, gutted and rebuilt by Palace. It is white; stark white. There is no Mayan or Mexican influence in the decor so if you want large palapa reception areas, and trails through jungle gardens with iguanas, coatimundis and monkeys, you wont find them here. Instead the resort takes on a bit of a chameleon presence with a little Brazilian bossa nova music, good jazz, hip hop by the pool during the day and even a country song or two. It is small (200 rooms) and it looks like they all have ocean views. Everything is very close together, which I like. Reception area has one bar. There is a huge second story outdoor veranda overlooking the ocean, one buffet dining area next to the pool. The one outdoor bar serves the beach, the poolside and the swim up bar. One gift shop, one sports bar, an outstanding Italian restaurant and a Japanese restaurant. Everything looks towards the ocean. The entire resort appears to be handicapped accessible in a very subtle way that just incorporates into the design. The pool is nice but not one of the huge, mile long rivers with fountains, bridges and waterfalls; those exist but not here. The pool is right on the beach, small to average in size and usually had available chairs. Water activities, kids area, swim up bar, even a ping pong table in the water are all there, but I prefer the ocean. The food: Ive been to enough all inclusives to not expect great food; however this was the best (still not great). Theyve added a wood fired grill to the outdoor bar so you can get good pizzas day and night. The Italian restaurant is close to great and unlike the usual so-so theme restaurants in other resorts. It has a modern and changing menu with things like pumpkin risotto and a parmesan soup. Husband said the beef was excellent. I think the buffet worked well with this size resort. Food just appeared fresher and there were no mobs of people. Staff: Being a smaller resort, you get to know them staff and their shifts. Everyone from the girls that walk untold miles every day taking drink orders on the beach, to the waiters who always remember your name and how you like your coffee. Antonio usually met us as we walked in the door with a smile and a handshake. Angel at the reception bar is a gem; professional and knowledgeable. But everyone was eager to help and heres the best part; they all appeared to enjoy working there and they all seemed to work as a team. The front reception area was a little more chaotic when we were there and the physical reception area is not terribly impressive to look at, but they did their best. We had paid for a small upgrade for our room and ended up with a substantial upgrade to a suite (Other than getting there late on a crowded night, were still not sure how that happened). There are many people doing many things in that area and it was confusing when you had a question. Best bet is the public relations desk to the left of check in. Specials: There is a 1500 dollar resort credit that can be used for many things. Dont know if this is a permanent offer. Anyway, previous reviewers were correct when they say it can be tricky. You pay fees and taxes and the quoted base price is usually inflated. Still, we had a nice wine upgrade at the Italian restaurant and brought back a couple of tequila sampler boxes for very little money. We were not asked to take a time share tour but I think others were. The gift shop will let you use 40 credit dollars but only if you spend 100 dollars. Youll get better deals in town if you like to bargain. Or if you hate to spend time haggling over prices, the gift shops at the Cancun airport have decent prices. Entertainment: I seldom go to the shows at resorts but these were amazing. I loved the water ballet in the pool, try not to miss it. I think their overall entertainment is much better than any place Ive stayed in the past. The weddings (of which they have many) look beautiful and I dont think they cost much (if anything) extra to set up. I watched their photographers on the beach and was so impressed with their creative poses, set ups etc. The Riviera Maya has great places to stay and explore but I doubt that I will find a place better than this one.
Customer Rating: 

Had a rocky start
ROBERT F.
Nov 30 2012
The day the Apple rep drove us to the hotel he tried to let us off at a hotel that was not ours. He did not speak hardly any English I insisted this was not ours and I was not getting off because I would never get to ours without it costing an arm and a leg, so he drove on, I showed him my paper work next he tried to drop us at the Riu palace, once again I said I was not getting out. He was pretty frustrated as well as I was. Finally he asked at another hotel that just has palace in the name. On the way home we had a delayed flight because something with the crew in St.Louis. After sitting 5 1/2 hours at the airport we finally got out of Cancun. They gave us a 5.00 voucher for lunch but our lunch was 60.00 at the airport. Also I liked that we bought an upgrade at the airport each way 20 dollars a piece to board first a couple drinks and a snack. I wouldn't have bothered paying the 40 dollar on the way home cause we sat soo long at airport I was starting to be fit to be tied. As far as resort it was great but getting there with the Apple rep was very frustrating!
Customer Rating: 

CHARLES B.
Feb 25 2012
My wife and I arrived @ 12- not able to access our room until 3pm. We were given a double and not able to be moved to a king-so slept in separate beds all 4 nights... The wait staff/service people were very kind and helpful all throughout our stay. The beaches were nice-no rocks or strong currents but littered with a lot of trash and a ton of seaweed. We met a couple that said they found a vile of blood on the beach the 1st day and wouldn't go back- it wouldn't surprise me. One week before our trip we were told by Apple vacations that our return flight thru Air Tran was cancelled and we needed to book something else ourselves that ended up costing us $667 more! Ironically we were put in a van from another hotel getting on our cancelled Air Tran flight to Atlanta...needless to say were were furious. It was a very expensive 4 days of subpar paradise. I will never book thru Apple Vacations again.
Customer Rating: 

RAYMOND P.
Jan 23 2012
Room service left a lot to be desired.on 3 occasions they either got the order wrong or forgot to bring items.looked like they just threw it together.food was descent.in one rest. Our waiter was tasked with other duties hence food was delayed and presented in the wrong order,but good when we got it
Customer Rating: 

TripAdvisor Traveller Reviews
Great trip!
Mary Kay R, Mandan, North Dakota
Tue Jan 16 15:20:05 EST 2018
We had a great trip to Playacar Palace Resort! This was our second time there. The resort just went thru some renovation and the rooms were great! Very clean, Hot water for showers every day, comfortable bed. Oh and fantastic food! We were greeted one night by the Chef JuanDavid when we were eating at the Brazilian restaurant and he invited us to a special meal for the 2 of us that he wanted to cook for us to rate if it would be good for the Chef's dinner that they were bringing back to the resort. We did this meal the day before we left, and the presentation was fabulous and the courses were delicious! A: Daniel, Minerva, Pablo, And Rube!!! Oh and Christel in the French Restaurant was GREAT! Also the pool bartender Benito who does a great job and makes your drinks fantastic! I cannot say enough about the great service by all the staff ! We will be back again! If not to Playacar,,,,,, another Palace Resort !!

Playacar Palave Trip
Crafter7898, Prince George, Canada
Sun Jan 14 09:03:07 EST 2018
My husband and I went to Playacar Palace for 10 days Nov 29 - Dec 8, 2017. Yes it was one day after they opened after a major hotel renovation but we still had a wonderful holiday. The staff were awesome and the service was A-one. We have a Palace membership and our DC Paola went above and beyond to make out stay unforgettable. We celebrated an anniversary milestone while there and she with her team arranged a wonderful terrace dinner followed up by having our room decorated with a trail of rose petals, the jacuzzi tub filled and with more rose petals and a bottle of wine on ice. Israel our waiter at bkfst and lunch was so professional and helpful. It is so nice when the staff on the restaurant desk remember you by name. Rafeal was our waiter in 2016 that provided an awesome special dinner for us in Momono Hana moved up to the Italian restaurant this year and as always a pleasure to have him serve us. Rayna Sanchez was our waitress in the lobby bar and she made sure I had one of her special beverages for me.

We had a great relaxing week with the family
Jay K, Coto de Caza, California
Sun Jan 14 08:20:46 EST 2018
The kids were home from college and we decide needed a last minute getaway. We typically try to stay away from the crowded all inclusive resorts with thousands of people lining up for food and activities and fighting over beach space. To us they are like a big crowded cruise on land. Playacar Palace is a small intimate newly renovated resort. With less than 200 rooms on a beautiful white sand beach with aqua blue waters we were intrigued. We were concerned because we read about construction at the hotel. The reviews of others were probably true, but by the time we got there the finishing touches such as new patio furniture etc were just being added, so by now everything is done. Our rooms were brand new, beautiful, clean and 5 star! We got the walk out suite, which costs more, but you literally open the patio door to beautiful outdoor furniture and then the beach. We never had to go anywhere. I recommend the walk out suite if you can swing it. We were concerned about the all inclusive food being of sub-par quality and long buffet style lines. None of the above. There are five restaurants you can chose from at dinner, all are easy to get into and the food is excellent. The buffet is always available and it is never crowded and the food is also very good. They also have a great selection of food that can be delivered to you at the beach. The service here is amazing. at the beach on the restaurants etc. wherever you go the staff is happy and eager to please you. they always answer a thank you with "its a pleasure" and I really think they mean it. They never linger around or hint for a tip, but we would tip them at the end of each day (at beach) or meal (at dinner restaurants) anyway because the service deserved it. David, the General Manager also deserves points. We were there a week, and as you can expect, there are always issues, with a guest, or a room or... I witnessed a few and each time, when necessary David personally came out to help the staff solve the problem. I even saw him once help the staff move furniture around on the beach to help make a guest happy. He is a GM that really wants his guests to enjoy their experience and Palace Resorts is lucky yo have him. We are NOT a member of Palace Resorts. They did try for 5 minutes to get us to go to a presentation, but when we said no, they graciously backed away. We loved our experience and would definitely return to Palace Resorts again, especially if they are all like Playacar, but resort ownership/membership is not for us, we like to be free and flexible. Two more things re the location and other reviews we read. Yes they are located at the edge of the ferry pier and ferries run in and out all day. It did not bother us at all and as a matter of fact it made for good people watching. Overall the ferries were quiet and we did not experience much ferry exhaust as some complained about. I did notice that all the ferries would back out, which maybe is in response to trying to minimize any exhaust at the beach, and for the most part it worked. There is also a bar with music at the end of the pier but again, it didn't bother us at all, were were there to relax and sleep on the beach and we did without a problem. Also, the resort is at the beginning of the very long walking street (5th Avenuue) which is full of shops, restaurants people etc., so we could wander over there in the evening without the need for a taxi. The bottom line, we LOVED our week at Playacar Palace. The resort is small and quiet and while they do have entertainment and activities, don't go there expecting Disneyland. If you want to spend quality time in a good location with good food in Riviera Maya, I recommend Playacar Palace.

Always a pleasure
pacloosehead, New Jersey
Sat Jan 13 03:45:39 EST 2018
My wife and my 8 year old boy enjoyed our last trip to Playacar Palace just before Christmas. We were excited to see the renovations and we especially like the addition of the hot tub. The true gem of this resort lies in its staff. The level of service here is well above most other resorts. The pool wait staff are exceptional. Perla and Gabby are always eager to help. Food at Playacar is top notch. The Italian restaurant is our favorite. Pedro Martinez was our waiter every night. He catered to our every need. He went out of his way to make special hot sauce for my wife. Antonio always stopped by to make sure we were satisfied with our meals and service. Jessica at vacation planners took the time to help us book all our trips, massages and sort out the resort credits. (A great perk of Palace). She was so nice and patient. The kids club is safe and a lot of fun for even my video addicted 8 year old. They interacted with him keeping him occupied with crafts and activities. The spa is amazing with a large hydrotherapy area and many massages to choose from. Looking forward to our next return in April to celebrate a big birthday.

Repeat Guest - Our Best Visit Yet!
UMNgrad97, Minnesota
Fri Jan 12 17:47:14 EST 2018
I am thrilled to say we had a fabulous visit at Playacar Palace! It was the 5th visit to Playacar Palace for my husband and I, but my parents' first visit to Mexico. The staff at Playacar Palace did everything they could to make sure we had an amazing, memorable stay. The overall stay was wonderful, but there were some minor inconveniences. I will mention them because I think it's good for the resort to know about these things so they can improve for the future. I also think a balanced, THOROUGH review is the best way to provide travelers a true understanding of what to expect. So here goes… -Although the resort looked great, the remodel was not complete. We were assured it would be finished by the November 15th deadline when we booked. That was not the case. Rooms on the 1st-3rd floors were still being worked on, the Zen Garden and Ballroom areas were basically storage spaces, and the Mayan Restaurant was still under construction and therefore unavailable. Because the Ballroom and Zen Garden areas were out of commission, the Chef's Dinner and Alquimia were temporarily suspended. We were looking forward to experiencing these during our visit, so that was a bit of a disappointment. However, all the other restaurants & bars were open and the food/service at each more than made up for it. The food and beverages were delicious and the service was simply outstanding. Although, I do wonder where my favorite waffle maker went in Café del Mar. It was not to be seen during our visit. And we were told no more Mayan Coffee performances in the Italian Restaurant. No bueno! Aside from that, there were minor unfinished details in the common areas that were a noticeable. Details including missing door handles, rusted light fixtures, a leaky ceiling vent, minor construction debris in the halls & stairwell, unfinished ice machine closets, dated elevators, etc. Despite this, updates, which I will detail below, looked great. The room updates included fresh paint, new entry, closet & bathroom doors, a new bath vanity, new marble flooring, new lighting system, new mattresses & bedding, new headboard & wall art, a new alarm clock, a new Jacuzzi tub, a “no slam” toilet seat, and a keyless room entry system (activated by your resort bracelet). The sand suites had beautiful new patios with wooden pergolas added that are gorgeous! The common area updates included fresh paint, fixtures, wall art, etc. in both the Luna Lounge and Lobby Bar, as well as new wall art, fresh paint and a Koi pond near the Lobby front desk. Café del Mar added a new server area at the dessert counter, and the new outdoor Jacuzzi is beautiful and quite spacious. The updates paired with the tasteful holiday decorations really made the resort feel upscale. I was told there are more updates to come, including new elevators, furniture for the patios, improvements to the Zen Garden, etc., so I am excited to return to see the finished product. -We requested an ocean-view room with a king bed and full balcony on the 4th or 5th floor at the middle to south end of the resort, as those rooms are the quietest. We were originally assigned to a room on the 5th floor with a full balcony and two double beds. The room was beautiful and the view was utterly AMAZING, but we really wanted to share a bed. (We're romantic that way.) My parents happily assumed our original room and we took another 5th floor room toward the middle of the resort. The new room was very nice, and had a great view of both the pool and ocean, but the balcony was standing room only; no room for a chair. This was a bit disappointing as we were looking forward to evenings lounging on the balcony. However, considering that they did try to accommodate us, we weren't going to complain. Going forward, we agreed that we'd rather have a full balcony than share a bed. (So much for romance!) -The three elevators worked intermittently during our stay. In fact, at one point one elevator shook violently and then briefly stopped! We thought we were going to get stuck, which was very scary. Thankfully it quickly started up again and we got out as fast as we could. We reported it to the front desk and they had someone disable it right away. -The bracelets (for the keyless room entry) stopped working for both my husband and I about half way through our stay. The front desk replaced them quickly without issue. My Mom's bracelet also stopped working, but then started working again. So, Palace might want to look into what could be causing that. That said, being able to use your bracelet to open the door instead of carrying a room card is FANTASTIC! I can't stress enough how much I LOVE this upgrade. -The bell hops never showed up to either our room or my parents' room to bring our bags down to the lobby on our departure day, even though the bell hops called us the evening before to reserve a time. We all ended up bringing down our own bags, which was no big deal, but it may have been for someone who was unable to carry their own and on a tight schedule. -You can no longer buy the Tequila packs with resort credits. We were told only Moon Palace offers that now. Very disappointing as we like to purchase those as gifts for the holidays. The Vacation Planners did offer to see if they could arrange for us to get some from Moon Palace, but we told them not to worry about it. -The beach was very eroded compared to our last visit. (Not the resorts fault; that’s on “Mother Nature.”) However, because of this, beach chairs were really crammed together. This could easily be remedied if the resort reduced the size of the Diamond/Concierge Only sections, which we noticed were never at capacity during our stay. Also, the beach chairs weren't terribly comfortable, especially for my 70-year-old father, who had difficulty getting in and out of them. On the plus side, even though the beach was smaller, it was still great for long walks. Plus, there were many more umbrellas available which was GREATLY appreciated by this pasty Midwestern gal. -The towel game is still going strong. If you do not know what that is, it’s basically when people throw towels on pool/beach chairs to “reserve” them… even though they may not intend to use them for hours. Thankfully, we asked the staff (Perla & Gaby rock!) to help us find seats and they happily obliged, removing towels from chairs they knew hadn’t been used in a while. Speaking of towels, the resort ran out of pool towels once during our stay. I imagine that was because it down poured for all of 5 minutes and inconsiderate people left their wet towels on the patio/beach when they ran for cover, but then went and got new, dry towels afterward. I imagine it took the staff quite a while to gather up the randomly discarded towels for washing & drying. Continuing on the towel subject, housekeeping removed our used towels from our room one day and forgot to replace some of them. We had to call to get them replaced, which housekeeping promptly did. -The pool area music is way too loud. There is no way you're going to relax by the pool or on the beach with music that loud. That said, the live music is a nice change. It just needs a lower volume. The same could be said for the nightly performances. The volume is so loud, you fully can't enjoy the show. However, the performances are quite good. I was sad that The Fuxion Band, The Three Tenors and The Mentalist were no longer there. We really enjoyed those shows in prior years. -The Luna Lounge smelled a bit musty during part of our stay. We did not notice this during the first couple of nights - and had never noticed it on prior visits, but noticed it the last few nights there. It was to the point where we moved to the Lobby Bar as we could not enjoy ourselves in Luna Lounge. Not sure what the cause was, but hopefully it has since been resolved. -You can no longer pay for your Dream Art Photography photos with cash or via a room charge. It MUST go on a credit card. I make it a rule to end my vacations debt free. (i.e. We pay everything before we arrive, or before we depart for home.) However, I had no choice but to charge it or there would have been no photos. I do not see any reason why this cannot go on a room charge. I understand that DreamArt is not a part of Palace Resorts, but Palace pays vendors all the time. This should be no different. That said, the photos are AMAZING! Expensive, but worth it. Florin & Genevieve did a phenomenal job. I can’t say enough about how pleased we all were with the photos! -You can no longer book tours to Xcaret or Xel-Ha via the Vacation Planners. I'm not sure why. We really wanted to go to one of those locations, but they told us they were no longer available through the resort. We could have booked online with the parks directly, but didn't want the hassle. Thus, we opted to do a different tour instead. As you will probably agree, the issues I noted above were all very minor. They in no way hindered our ability to enjoy out stay. Thus, the reason I did not reduce my overall rating. No trip is perfect... at least it has never been for us. Though this was pretty close. In fact, the many special touches and extra attention from the staff helped us forget the inconveniences and made this our BEST TRIP YET. For example, Nataly arranged to surprise my parents and us each with chocolate covered strawberries and champagne in our rooms. When she learned that my husband and I never received ours, she made it happen. Another wonderful touch was when the spa upgraded both my parents and our respective individual member massages to a couple’s massage. So romantic! Maybe this is standard now, but it was new to us. The front desk even offered to upgrade my parents and us to Palace Resort’s luxury LeBlanc Resort in Cancun for the last few days of our stay. We had waited YEARS for that offer – and when it finally came, we DECLINED because we were having such a great time at Playacar Palace. (However, Palace should feel free to offer us a free upgrade again in the future as we would love to try LeBlanc at some point.) While a lot has changed at Playacar Palace, the one thing that remains the same is the phenomenal service provided by the staff. Each and every person treated us like it was their goal to make this the best experience of our lives. For the first time ever, I can’t think of a single person who seemed indifferent. The only service issue I noticed was that the beach service was much slower (in the non-Diamond/Concierge areas) than it used to be in years past. However, we didn’t complain because it helped us keep our calories down by not drinking so many amazing Palace beverage creations. And believe me when I say it is hard to say “no” to the amazing concoctions Palace’s very talented bartenders come up with. Speaking of phenomenal service, I wanted to give a shout out to those who made our stay extra special! -Bell Hops: Jesus, Leonardo & Manuel – Every time we visit Playacar Palace, these gentlemen welcome us with hugs, or high fives, warm greetings, and really make us feel like we’re “home.” -Aqua Bar/Beach: Perla, Gaby, Sylvia, Herlin & Benito – We’ve known Perla for 5 years and she continues to be the gold standard of service. There’s no one better and Playacar Palace simply would not be the same without her. The rest of the team there is also fantastic, but Gaby, Sylvia, Herlin & Benito really went the extra mile to make us feel pampered in paradise. -Cafe Del Mar: Dionicio, Paola, Olivia, Deysi, Erik, Sotero, Meyra, & Pastor –Dionicio always makes a point to welcome us back each year and insists on taking care of us during our stay. The rest of the staff, including those named above followed his lead. Deysi & Olivia were especially patient and helpful in teaching me how to say my room number in Spanish. I know some Spanish, but who knew "quinientos veinte" (520) was such a hard thing to remember! -Brazilian Steakhouse: Israel – He did a great job explaining/presenting the selections to us. He was both entertaining and informative. -Terazza: Antonio – We make a point to request Antonio as our server whenever we visit. He always provides exceptional service while being entertaining and fun. -Cielo Bar/Luna Lounge: Yvonne, Josefina, & Francisco – All three were so sweet and helpful; eager to provide whatever libation we desired. -Mo Mo No Ha Na: “Super” Mario & Miguel – No one does Teppanyaki like “Super” Mario. His presentation is a “must see.” Miguel was a helpful and attentive server who answered all our questions. -Room Service: Porfirio – We first met Porfirio when he worked in Café Del Mar a few years ago. We had wondered where he had gone and were thrilled when we found him delivering room service. He always provides great service with a smile… and a hug if you ask! -Awe Spa/Salon: Margarita (1 and 2), Miriam, Yazmine, & Dulce – All the ladies (and gentlemen) in the Spa and Salon provided top notch service, whether as an attendant or therapist. They made us feel like royalty… completely pampering from head to toe. -Dream Art Photography: Florin, Genevieve & Naomi – As noted above, we were so pleased with our photo session. Florin took amazing photos and Genevieve was so helpful, assisting with posing and providing encouragement. She also has great insights into Mexico travel. Naomi was also very helpful getting our photo sitting scheduled. -Public Relations: Nataly, & Natalia – Nataly was so helpful to us, even before we arrived. She helped place our room requests and she kept me up to date on the remodel so we could prepare in case we needed to switch locations due to any construction delays. She also arranged for a lovely welcome gift of chocolate covered strawberries and champagne for my parents and us. She & Natalia checked in with us on our second day to make sure that everything was to our liking and that my parents’ first visit to Mexico was all we’d hoped it would be. That extra effort meant so much to us. Membership: Abigail – Abigail really took to heart our feedback from prior years and did not pressure us into a members meeting. We had previously complained about the overzealous tactics used to get members to go to a “member update meeting.” When we said “no” to Abigail’s initial request, she respected our wishes and did not pursue the issue further. It made the start of our trip so much less stressful. She was also helpful in coordinating with Naomi to get out photo session set up. We really appreciated her deference. I know I have forgotten many more staffers, but that’s everyone I can think of at the moment. (Besides, this review is already the length of a novel.) The Playacar Palace team really went above & beyond to make our stay perfection and we can’t thank them enough. We will treasure this visit forever.



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