Acapulco

Pierre Mundo Imperial


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Wake in a cool garden-view room to a wondrous, tropical dreamland in Acapulco.

A testament to a superior experience and service levels, the Pierre Marques hotel has been named the recipient of the prestigious AAA Three Diamond Recognition. Additionally, Travel & Leisure ranked The Fairmont Pierre Marques as one of the best 100 hotels in Latin America and the Caribbean, and the best resort in Acapulco. USA Today named it one of the 10 best hotels all over the world.

Sandwiched between the soaring Sierra Madre Mountains and the crystal blue waters of the Pacific Ocean, this free-flowing, paradisal resort features three freshwater pools, expansive gardens, and a sun-dappled, cinnamon-gold beach. The Fairmont Pierre Marques comprises a unique Mexican community of snow-white villas, bungalows, and low-rise pavilions. Set among a tropical garden of unequalled beauty, this magical resort lies only steps away from the glistening Pacific Ocean. The Fairmont Pierre Marques is located about nine miles northwest of Alvarez International Airport on Revolcadero Beach.

Experience the thrill of a fierce tennis match on one of five lit tennis courts, or drive off the tee instead at the 18-hole golf course, widely regarded as the most challenging course in Acapulco. Watersports, a fitness center, and glowing nightlife activities will open up new pathways in your adventure. Kids can reap the benefits of a children's program, encompassing complimentary volleyball, table games, and colorful painting classes. Enjoy exchange privileges with the Fairmont Acapulco Princess.

Dine at Tabachin for continental cuisine in an elegant, air-conditioned restaurant. La Terraza provides a less formal outdoor setting overlooking the pool and ocean, serving mouthwatering Mexican and American specialties for breakfast, lunch, and dinner.

Experience heavenly slumber in one of 229 magnificent guestrooms overlooking lush tropical gardens, beautiful fountains, crystal pools, and the Pacific Ocean itself. Exquisitely accommodating, the hotel excels in comfort and opulence, and guests will enjoy luxurious amenities and exceptional service.
HOTEL LOCATION
The Fairmont Pierre Marques Resort is located on the Revolcadero Beach facing the Pacific Ocean withviews of the Sierra Madre Mountains. It is 5 miles away from the airport, 20 minutes from downtown Acapulco.
Address: PLAYA REVOLCADERO S/N
ACAPULCO
GRO

MX
Local Phone: 011-52-744-46...
Toll Free Phone: 1-800-441-1414
Fax: 52-744-466-10-15
Website Address: fairmont.com
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Parking(Complimentary.)
Physician on Call
Pools
Number of Pools: 3
Outdoor Pools: 3     
There are three freshwater pools and two wading pool for children.
Golf: ON-SITE
An 18 hole, 6,855 yard, par 72 golf course designed by Percy Clifford and remodeled by Robert Trent Jones, this course is widely regarded as Acapulco`s most challenging.Guests also have access to the golf course at the Fairmont Acapulco Princess.
Holes: 18
Green Fees: $100.00 (approx.)
Cart Fee: $40.00
Club Rental Fees: $40.00 (APPROX.)
Lessons Available
Tennis
Number of Courts: 5
Outdoor Courts: 5
Lighted Courts: 5
Raquet Rental Fees: $4.00 per racket, per hour.
Water Sports on Site
Fishing: Additional Charge
Waterskiing: Additional Charge
Other Sports Available
Horseback Riding: Additional Charge
Other Sports: Facilities at the Acapulco Princess.
Health Club / Spa
Aerobics: Complimentary
Massage: Additional Charge
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The elegant Fairmont Pierre Marques is situated beachfront on the Pacific Ocean's Revolcadero Beach.Set on 480 acres of beautifully landscaped property, this resort was once the private getaway of J. Paul Getty. Guests have full access to signing privileges at all facilities of the Acapulco Princess. There is a complimentary shuttle service, use of the Health Club is complimentary, and guests will be offereda $15 dining credit. Beach: The property is situated on a very large stretch of the Pacific Ocean`s Revolcadero Beach. Check-in: 3:00 pm
Check-out: 1:00 pm
Total Rooms: 335
Year Opened: 1957 Credit Cards: Visa, Master Card, Diners Club, American Express, Carte Blanche
HOTEL RESTRICTIONS
No Spring Breakers. Inclusive Plan: Breakfast- $10 credit for those wish to eat a la carte. Lunch-$15 credit applies to those who wish to eat a la carte. Dinner- Buffet menu offered in La Terraza or Tabachin. For a la carte $25 credit towards meal.
ROOM TYPES
SUPERIOR OCEAN VIEW
Superior guestroom includes one king bed or two double beds, marble floors, tropical decor, and a private terrace or patio with ocean views. These rooms are conveniently located in the tower building and accommodate up to four guests.
Other Amenities -
Air Conditioning
SUPERIOR ROH EP
Superior guestroom includes one king bed or two double beds, marble floors, tropical decor, and a private terrace or patio with garden views. These rooms are conveniently located at the tower building and can accommodated up to four guests.
Other Amenities -
Air Conditioning
DELUXE OCEAN VIEW
One King or two Double beds. Ocean view. Generously proportioned rooms and recently renovated. Private balcony, bathroom with tub and shower. Standard Fairmont amenities and business services, including High Speed Internet Access. (469 sq. ft.)
Other Amenities -
Air Conditioning
Shower
Telephone
Television
DINING
Pierre Mundo Imperial features 2 meal plan options:
Breakfast Plan
No Meals
There are 2 Restaurants at Pierre Mundo Imperial:
La Terraza - An informal outdoor restaurant overlooking the pool and ocean, serving Mexican and American specialties for breakfast, lunch and dinner.
El Tabachin - An elegant air conditioned restaurant featuring continental cuisine for dinner only. Attire is smart casual.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Water Sports, Fitness Center, Golf, Exchange Privileges with the Fairmont Acapulco Princess.
Nightly Activities & Entertainment:
Nightly Entertainment.
CHILDREN'S PROGRAMS
Activities include painting classes, bingo, volleyball, table games.
Applicable Ages: 4 to 11 years old.
Program Fees: Complimentary.

Children's Facilities
PlayGround
Babysitting Fee: $4/hr;$12 after 10pm
Advance Notice for Babysitting: 24 hours

TripAdvisor Web Reviews
Based on 835reviews
What to expect
Location
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Service
Value



TripAdvisor Traveller Reviews
A lot to improve at Pierre Mundo Imperial
IOAN M, Bucharest, Romania
Thu Feb 01 04:12:23 EST 2018
I spent this January 2018 two weeks in this hotel which is an old (more than 60 years, I've been told by the staff) style resort with different building units. I had a Junior Suite Ocean View (151), ground floor, with a kind a open veranda aside, with one sunshade, two chaise longues and two sitting chairs on it. The room was clean and generally well maintained, but: the windows of the room cannot be opened (are fixed); the access door to the veranda had an improper and semi-damaged closing system, so by night you feel not secure; the door of the bathroom was also damaged and you could close/open it only after hardly pushing it. The place was somehow noisy, including during nights and mornings, due to the permanent circulation of cleaning and maintenance people pulling the old service carts; in several occasions the hotel organized by night kind of fiesta dinner, music included, just in front of the building unit where our room was located, with all the related problems. The distance to the ocean (right line) is about 300 meters, so the view was somehow limited by the constructions on the left/right sides of my building unit. The breakfast (included) was offered in Pergola Restaurant, an opened one and it was average; the hygiene of the food, the service and place was very poor since the flies could freely sit on the food, some of the the people cutting fruits and others didn't use gloves and the place was practically invaded by dozens of birds with the related unpleasant consequences. The access to the beach was somehow far and half of the period one (of two) showers for cleaning the sand didn't work; the dedicated beach area was a limited one, just in front of the yard, it has shades and related chaise longues and generally it was kept clean; but unfortunately, just in front of this area, the beach is invaded by illegal shades of local people with the related illegal accessories (cars moving around and parked on the beach, very high level of music, ATV's offered for rent and circulating freely along the beach, horsed also, obviously); so, staying on the dedicated beach of the hotel was not friendly at all, not even to mention the view was blocked. Interesting to notice the the circulation of cars, ATV's and horses is strictly prohibited on the beach (two years of prison and 300 - 1000 times the minimum salary as fine according to the Procuraduria Federal de Proteccion al Ambiente panels on the beach requesting to claim such cases, but nobody looked to care about it, including the hotel management). The Pierre Restaurant was the only possibility for lunch, it has also a small bar for snacks, sandwiches and beverages; but the offer was very limited and poor and the hygiene problems the same like in PERGOLA. Well, generally the Acapulco very friendly climate conditions somehow softened the poor impression, but I would rather not recommend it and obviously I'll never come back again.

Looking for an all-inclusive vacation: STAY AWAY!!
Cricripou, Montreal
Mon Jan 29 06:38:18 EST 2018
We booked an all-inclusive vacation at this hotel through Transat from December 26th to Jan 2nd. Bear with me, it’s a long review but it may save you thousands of dollars! For a summary, you can scroll down at the end to find my pros and cons. Upon arrival at the airport, we were told that Pierre Mundo Imperial is not an all-inclusive resort, but rather a hotel that decided to offer all-inclusive packages to try to get more people from North America looking for all-inclusive vacations to book. We weren’t bothered by the information until we got to the hotel. The staff at reception checking us in did not speak English, and took forever to process us. We thought that the English part was weird especially for someone working at the front desk, but didn’t bother too much. We received no information on how to get to our room, we ended up walking around in circles for a good 10 minutes under the scorching sun lugging or bags behind us until we finally caught the attention of a bell boy who helped us get to our room. The room we got was clearly not for us as the sofa bed was made into a second bed to accommodate a family. We asked 3 times to have the bed undone and removed, it never happened so we did it ourselves and spent the whole week with a mattress and a wooden board against the wall of the room. Our room was on the ground floor in tower F with a nice private terrace, our King size bed was super comfy, and the bathroom was a bit outdated by functional and clean. There’s quite a gap between the door and the floor however so sounds travels a lot. Our room was located in front of the service elevator so we heard a short beeping sound every time it was used which was a bit annoying at night but it didn’t happen too often. The nightmare began once we got out of the room to explore the ground and have our first drink. We got to the ONLY bar at the hotel, and the staff started to explain, in español, that our all-inclusive package does not include hard liquors other than the cheapest available option of Rum, Vodka, Tequila or Gin that can be mixed in either soft drinks or juice… that’s it! Same for the food menu, they literally ripped the menu out of my hand one time after realizing that I was wearing an ‘all-inclusive” bracelet and not the “paying” customer one. To make matter even worst, you have to provide your room number and name for every single thing that you ask for, and then wait to sign a receipt with a total of 0$. Needless to say, the waiting staff is not in a rush to provide that receipt, so you’ll stand at the bar for a few minutes until you get that receipt. Pro tip: Don’t wait for the receipt, just walk away. They’ll catch up with you screaming that they “necesita una firma”. Much faster this way… then again, I’ve never encounter such practice in an all-inclusive vacation in my entire life. Oh, and they ran out of ingredients to make Strawberry and Mango Daiquiris, Mojitos, Pina Colada and Sex on the Beach on the second day of our stay. I was pretty much left with Margaritas as the only option… hello acid reflux! Outch! The service is pretty bad. You have to get creative to catch the attention of waiters at the pool, and when you’ve finally succeeded in placing an order, it will take 30 to 45 minutes before you get your drinks. I’m a generous tipper, tipping about 5$ USD per order, and it didn’t change anything with the quality of service for us. The service is inexistent at the buffet, we did not get any drinks with dinner each time we visited. Talking about the buffet, the food selection, especially at dinner, is quite bad. Repetitive and cold food at the buffet, a ridiculous amount of flies chilling on the pastries in the morning, we tried to stay away as much as we could. The seafood snack bar is an OK option, but they ran out of many ingredients throughout the week so the menu is quite variable. We ate once at Tabachin, and had a great time. The food is decent, and the service was the best we got during our stay. There’s no limit on how many times you can visit the restaurant, so I strongly suggest you try to eat there as much as you can. It’s a limited menu though so you might end up eating the same thing a few times. Be very careful about what you eat, and don’t forget to bring medication just in case you get sick (Cipro and anti-nausea). My husband and I got very sick around day 3 of our 1 week vacation. We spent around 72 hours in our room with a fever, severe diarrhea, and throwing up so much that we couldn’t even keep a sip of water down. Now let’s talk about the hotel grounds and amenities. There’s 3 pools at Pierre Mundo, but only two close enough to the bar that gets serviced. The resort was fully booked during our stay and it showed. There weren’t enough loungers for everyone, and they have very limited access to shade. My husband has a light skin pigmentation, he needs shade in order not to burn… it was a challenge! To make matter even worst, the hotel offers a lounger reservation service. They will reserve as many loungers as you want in the morning, regardless if you are going to use it or not. We witness first hand loungers being reserved by the pool boys around 6:30am, loungers – with premium real estate under the shade - that remained empty for the whole day! This hotel will do anything for you as long as you pay them, and have 0 consideration for their other customers. Get ready to keep up very early with your alarm to go reserve loungers. Other than that, the hotel ground is gorgeous and very well maintained. If you are a beach person, you’ll be disappointed with this hotel. There’s a “private” beach for the Pierre Mundo customers which constitute of an area with about 20 loungers delimited by a rope. The area is on the beach, but about 50 feet from the ocean facing the public beach with a bunch of gazebo in front of it. The view is not great, and you have to walk through the public beach vendor (massage, quads excursion, body board rentals) to get to the ocean. The ocean is really fun to play in, lots of big waves! The icing on the cake for us was that we learned on December 31st at 9:30pm, once we were all dressed up and ready to welcome 2018, that our “all-inclusive” package did not include access to the NYE celebration dinner. We made a formal complaint and we were received very well by the concierge who did try to help by calling the food and beverage Manager. He was rude, but did try to offer a comprise by offering 50% off on price the 200$CAD/person. We refused as we had already spent way too much money for the service provided during our stay. The food available at the buffet on that night was fit for dogs, cold pastas, lumpy and cold mash potatoes and tasteless chicken thighs, and the bar closed at 10pm. Couldn’t get alcohol anywhere on the resort after that time. In the hotel’s defense, we investigated the situation and spoke with our tour operator rep upon departure. We found out that the NYE party not being included was mentioned by our tour provider representative at the orientation session the day after we arrived, but we never go to these sessions. In retrospect, I’m glad I wasn’t aware until that moment because it would have pissed me off from the get go. It’s a bit too late to inform your customers that have booked an ALL-INCLUSIVE vacation, that there’s MANY items not included once they arrived. Check out was fairly quick, in Español only. I have no idea of what I was told or asked during that process. In conclusion, we did not have a great time at Pierre Mundo Imperial. My advice to you is to seek another resort for your vacation and go spend your hard-earned money elsewhere. Summary of this review: Pros • Very close to the airport (5 minutes ride) • Hotel grounds is beautiful and well maintained • The ocean is quite fun to play in (big waves) • Great view on Punta Diamante • The rooms are decent, comfortable and clean. Cons • Not an all-inclusive resort, you’ll feel as a second-hand guess if you purchase such package (limited drinks and food selection) • Bad service all around • Food isn’t up to par for a 4-stars hotel • Not enough loungers and shade available at the pools – loungers’ reservation policy is ridiculous and disrespectful

Nice and comfortable hotel
Gerardo C, Mexico City, Mexico
Sat Jan 20 09:25:57 EST 2018
This was my first time at this hotel, and I think it is nice, comfortable, and staff is in general, very helpful and friendly, with the exception of those at the front desk. Food is very good, but rather expensive, and buffet for breakfast is very good with a lot of good options. Unfortunately, there are still a few things that hotel management can do to improve. First of all, I booked in advance a room for two adults, under the title “Double bed with Ocean View”! Well, the double bed was ther, but the ocean view was really partial view. My room was 367 and you have to get very close to the window to be able to see a piece of ocean to your left, because the room really had view to the hills! On the other hand, even I didn’t complain about my “ocean view”, I requested an extension for late check out since my flight was in the evening. Even the hotel was completely empty, there was no way to get a free late checkout like at 3 or 4 pm, and the best I was able to get, was up to 2 pm, after almost begging! This was really not nice, and more, when the hote, as I said, was completely empty! Management should be more flexible is situations like this in order to provide better customer service.

Great improvement, but still lacking on some aspects.
Ferdinand V, Mexico
Wed Jan 03 09:08:36 EST 2018
The Pierre is a classic venue in Acapulco. This historical property has a beautiful architecture and beautiful gardens (except the horrible round convention centre that should be demolished asap). While under Fairmont's management, both the Pierre and its younger larger sister the Princess suffered of gradual neglect, to the point where they were way below Fairmont standards (compared to Mayakoba in the Mayan Riviera and the Chateau Laurier in Ottawa). Today the properties are owned by a large mexican entertainment group called Mundo Imperial. To be honest, I did not know what to expect before getting there, but on the big picture I was pleasantly surprised. It feels like the group is trying to bring the properties back to the pre-Fairmont glory. In so doing, both hotels look more lively and active, but still have a long way to go. Positive Aspects: The hotel is way cleaner than before; they finally removed carpets from the rooms, pools, while crowded, never looked dirty. Other guests (filthy people) tended to leave their garbage behind in public areas, but these were continuously cleaned by the staff. Service was very attentive and nice, great housekeeping and friendly people everywhere. Food at the Pierre was pretty good, but still not up to the pre-Fairmont standards. Points of improvement: Some of the furnishings and finishings in the rooms and public areas look a bit worn. Awful food at the buffet at the Princess. Booking was a mess, the person on the telephone had no idea of the rooms available. We asked not to be booked on the older building, and that is exactly where they placed us. On top of this, we cancelled one of the rooms within the time allowed, but they did not cancel (lucky for us, we had a copy of the e-mail confirming the cancellation). Another mayor issue was that they threw the new year's eve party on the garden right in front of our room (imagine sleeping in the middle of a night club). They kindly offered us another room away from the party. This room was located in the older garden villas. The place looks like out of a zombie movie with overgrown herbs and abandoned rooms. The room only had a small window and looked more like a conditioned warehouse with a hard rock bed, thin worn pillows, furniture from the pre-fairmont era, and a minuscule bathroom with a window that could not close where overgrown herbs were getting in. No reimbursement or compensation offered for this night. I commend Mundo Imperial for the effort. I am aware that they must have made a huge investment, and while many things have improved greatly, they still need to step up on the little refined details that make it or break it (i.e., throwing parties in front of the rooms of guests who may not even go to their party, better training their booking staff, refurbishing the scratched wood, and most importantly, do something about their garden villas). I would stay here again in hopes that it will keep improving.

Great!
GregDavies75, Mexico City, Mexico
Sun Nov 12 18:07:50 EST 2017
Quiet, very well kept, super service and very secure. I’ll be returning as it is good value for money and well worth the trip to Acapulco- one lf my favourite places around. The pools are very nice and I oarticularly loved my sea view room.



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