Punta Cana

Paradisus Punta Cana Resort


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All Inclusive    

2019 Exceptional Value
Golf: Unlimited golf per person (cart is mandatory and extra; restrictions apply).

Paradisus Punta Cana Resort is a luxury all-inclusive eco-resort with a welcoming atmosphere that caters to the whole family. This resort introduces new innovative and reinterpreted dining concepts, YHI Spa, and a state-of-art gym, newly refurbished Royal Service Suites and pool, and the Nova Theatre, with new seating and the best in digital lighting and surround sound.

Paradisus Punta Cana Resort is the only all-inclusive resort in the Caribbean with 11 restaurants, nine bars, 24-hour room service, daytime and evening activities and entertainment, a casino, a world-class spa, and an Action Park with batting cage, archery, bicycles, and a climbing rock. Cocotal Golf and Country Club is located just 10 minutes away from the resort and offers free shuttle service.

The Reserve is a resort-within-a-resort, offering exclusive access to separate, sparkling new pools for kids and adults, a private lounge, and an all-new, all-luxury collection of 180 oversized Paradisus Resort suites. The Royal Service Suites are adults-only (18+) and feature a Jacuzzi, separate check-in/out, concierge, and a private lounge serving breakfast and drinks. The resort also features 48 signature Paradisus Family Concierge Suites, renowned for their comfort and irresistible array of family-friendly amenities.

*Please note that as of July 1, 2017, there will be a $5 USD service charge for room service.

Find more information about Melia Resorts.

Learn more about Punta Cana.
HOTEL LOCATION
The property is located on the eastern coast of the Dominican Republic, in Punta Cana, and the suites are surrounded by exotic mangroves and gardens. The property is 20 minutes away from the airport.
Address:
PUNTA CANA


DR
Local Phone: 809-687-9923
Toll Free Phone: 800-33 MELIA
Fax: 809-687-0752
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary.)
Physician on Call
Casino Onsite
Shopping Mall Nearby (5 minutes)
Pools
Number of Pools: 5
Outdoor Pools: 5     
One pool the size of a lake surrounded by lush flourishing gardens.
Golf: NEARBY
Cocotal Golf & Country Club
There is an 18 and a 9 hole course with driving range, pro-shop, rental equipment andgolf academy (tee times between 7 am and 3 pm). The 18-hole measures 3380 (Slope 131)from the Gold, 3203 (Slope 130) from the Blue and 2993 (Slope 126) from the White.
Holes: 18
Cart Fee: 65
Lessons Available
Tennis
Number of Courts: 4
Outdoor Courts: 4
Lighted Courts: 4
Court Fee: Complimentary.
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Complimentary
Paddle Boats: Complimentary
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Other Sports: Archery, shooting gallery, ping pong, darts, chess, volleyball, 3 paddle courts
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The Paradisus is exquisite, in a dream like setting, with satin white beaches tracing the Caribbean Sea. An exotic Polynesian ambiance, lush flourishing gardens, white beach, "The Gastronomical Temple", and 10 restaurants. Complimantary golf, one round per peson per day at the 72 hole Cocotal Golf and Country Club. Spa with an array of treatments. Beach: Beach has fine white sand and crystal clear water. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 556
Year Opened: 1995 Credit Cards: Visa, Master Card, Diners Club, American Express
HOTEL RESTRICTIONS
There is no handicap access. Men must wear long pants for dinner, and reservations are required for the French, Japanese, Mediterranean and Steak-House restaurants. Paradisus Punta Cana does NOT offer exchange privileges with Paradisus Palma Real.
ROOM TYPES
PARADISUS JUNIOR SUITE
One king bed or two full size beds. Garden view from private terrace or balcony. 24-hour room service. Separate lounge with sofa.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
ROYAL SERVICE GARDEN VIEW
Surrounded by beautiful tropical gardens. One king or two full beds. 47 m2. Personalized service and preferential treatment. 24-hour room service with exclusive Royal Service menu. Reservation of Bali style sunbeds. Adults only.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
LUXURY JUNIOR SUITE
One king bed or two full beds, sofa, and private balcony. 24-hour room service. Renovated suite measures 46 m2.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Room Safe
ROYAL SERVICE OCEANFRONT
Ocean Front Jacuzzi Suites with 1 king or 2 queen beds. Cable TV, room safe, minibar,living area, private terrace or balcony, butler service, personalized Jacuzzi set-up (by butler), pillow menu, internet connection, and luxury bathroom amenities.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
ROYAL SERVICE OCEAN VIEW
1 king or 2 queen beds with Ocean View and Jacuzzi. Cable TV, room safe, minibar, living area, private terrace or balcony, butler service. Luxury bathroom amenities, personalized jacuzzi set-up (by butler), pillow menu, and internet connection.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite

OTHER INFO
room service (fee)
DINING
Paradisus Punta Cana Resort features 1 meal plan options:
All Meals, Drinks & Tips-FULL
There are 12 Restaurants at Paradisus Punta Cana Resort:
Passion by Martin Berasategui - Close your eyes, smell the aromas, savour each mouthful. In an elegant and sophisticated atmosphere, relish the sampling menu and be delighted by one of the many wines, flavour that will leave you stunned, succulent meats and fish dishes.
Bana - From a delicious sushi to the traditional wok, passing through teppanyaki, enjoy Japapanese cuisine as you never have before. A classic Asian restaurant which will enchant you with the region's delicacies, from the most typical to the teppanyaki.
Gabi Beach - A spacious and beautiful place on the beachfront, a chic yet casual restaurant where you can enjoy breakfast, lunch and dinner and the most exquisite gastronomical delicacies.
Naos - ariety and quality, a delicious buffet next to the sea, always available so you can enjoy something to eat at any time of the day. Welcome to the zenith of international cuisine where there is always something new for you to try.
Gabi Club - you can enjoy a great buffet style breakfast, lunch or dinner, With a relaxed atmosphere and a sophisticated, cutting-edge design, be seduced by the most innovative intenational cuisine. A spectacular location where you can relax and enjoy good food.
Vento - The Mediterranean itself has been transported to the Caribbean just for you so you can enjoy some of this world famous cuisine's best flavours. A magical and elegant place where you can enjoy an a la carte dinner from the hands of experts.
Hydrogrill - An area dedicated exclusively to delicious fresh or grilled snacks and appetizers. Caesar salads, Greek salads and juicy hamburgers straight off the grill. Regain your strength at any time of the day in a relaxed and friendly atmosphere.
Mole - With a great margarita and some tasty Mexican tacos, who wouldn't be happy? Visit theMole Restaurant and dive into some traditional Mexican cuisine which we all love, either for lunch or for dinner. The most fun and liveliest dinners are always had here.
The Grill - Do you love barbecued grilled meat? Then The Grill will soon become your favourite place. If you fancy a real Argentinean barbecue, then don't miss out on this a la cartesteakhouse. A dance of grilled flavours, a party for all your senses.
La Palapa - Modern and cutting-edge both with their dishes and with the decor. La Palapa offers one of the most sophisticated dining experiences at the resort where you will be carried away by some of the most surprising flavours from the international culinary arena
Fuego - Feel the fire and passion of a true Latin restaurant, taste it in every dish fused with touches from other worldly cuisines. Enjoy top quality dishes from a fresh ceviche, a churrasco, or tatakis and dishes where raw fish is the main ingredient.
Aqua - You can enjoy the most distinguished and cutting-edge Italian and Mediterranean cuisine for an a la carte lunch or dinner. Enjoy exquisite meat dishes, carpaccios or select risottos and pastas n a unique restaurant located over the water with gazebo.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Archery, Rock Climbing, Beach Volleyball, Dancing Class, Excursion to Catalina Island, Manati Park excursion, Waterpolo & Darts
Nightly Activities & Entertainment:
Night Shows, Full Moon Horse Back Riding, Live Music, Fun Pub Disco & Casino.
CHILDREN'S PROGRAMS
Supervised avctivities from 10:30 a.m. to 12:00 p.m. and 3:00 p.m. to 5:00 p.m.
Applicable Ages: 5 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Children's Pool
Babysitting Fee: Fee required
Advance Notice for Babysitting: 2 hrs

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
878 Recommend
878 past Apple Vacationers would recommend Paradisus Punta Cana Resort to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 15467reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Worst vacation we've had
PATRICK G.
Aug 11 2017
This was the worst vacation experience we have had. The flight was 6 hours late, when we arrived at the hotel they overbooked and didn't have a room for us. They then put us in a nicer Reserve room for the night but we had to check out the next day at noon and then our original room wasn't ready until 3pm. The whole process of checking out and checking back in cost me several hours with my family on day 2 of our vacation since I had to go to the front desk to check out and again to check in and the resort is very large. Because we didn't have a room until 3pm, we couldn't make reservations for the restaurants until we had the new room number so we had to wait until the afternoon on day 2 to make reservations and because of that we didn't get some of the restaurants we really wanted. In fact, they gave us reservations to one that we didn't even ask for. The hotel staff was not friendly at all from the front desk to the wait staff. The cleaning service wouldn't even come until after 4:30 each day. While we were at our stay the toilet broke at 10:30 at night on our third day and there were bugs on my clothes when we stored them in the closet so I had to keep them in my luggage the entire week. I was shocked at the good reviews and expected better. Our travel agent was able to get us $400 vouchers for another Apple vacation and it expires in one year. Sorry Apple, that isn't enough. At a minimum we should be able to use the vouchers for a longer period than one year. We have spent over $20,000 with Apple of the last few years and will be not be using Apple anymore based on how they handled this.
Customer Rating: 

AMAZING STAFF!!!!
JAIMI M.
Jun 29 2017
Hands down best staff out of all the resorts I have stayed at. The hotel is beautiful, food was great, the size of the resort was a big issue. You have to take a trolley almost every. We had an upgraded room by the Beach if your booking that's the way to go. Otherwise prepare go walk!!! If you dont want to catch a trolley its easy to get 15-20,000 steps a day. Trust me my sister got a standard room and we keep track of our steps. Plus her standard room was bigger than my upgraded room!
Customer Rating: 

June vacation with my grandson
GREGORY P.
Jun 09 2017
The main problem for me was the buffet at breakfast and lunch - poor sellection small and long lines. Specialty restaurants are exellent
Customer Rating: 

This by far was the best resort ! Other than our delayed checkin everything else was fantastic! Resort grounds are beautiful and well maintained. Staff was amazing and how they all want to learn english! Food at the restaurants was excellent! We can't wait to go back!
GLENN K.
Feb 25 2017
Also our Apple rep Angel was extremely helpful and pleasant
Customer Rating: 

Pardiius , Punta Cana: was excellent. The staff was great, food was excellent my girlfriend love Mole resturant ( Mexican food). My birthday dinner was at Passion food was good. Little expensive that was a extra fee.
BARTHOLOMEW E.
Apr 08 2016
This was our 2nd time there will be going back again.
Customer Rating: 

It was ok.
JUAN A.
Aug 12 2014
I was not happy at all with my bathroom. I was expecting a bigger buffet & more of a variety of food.
Customer Rating: 

Paradisus Punts Cana
PAMELA C.
Aug 09 2014
The resort itself, along with the staff was excellent. However, we felt pressured to attend basically a time share program. Plus it was such a large resort, I would have preferred a more intimate resort. If I returned to Punts Cana, it would not be to the Paradisus resort.
Customer Rating: 

Did not live up to expectations!!!!
BRADLEY B.
Jun 28 2014
Check in went good but we where bombarded with staff telling us to upgrade and how what we paid for only allowed us to a limit part of the hotel amenities. Then we sat through a travel seminar which we were forced into to only be treated rudely because we declined and the rest of the stay the staff where not friendly. We had problems with our toilet multiple times with no fix just temporary fixes day by day. We also had ants in our bed multiple days and the hotel just would keep changing sheets and leave a bottle of bug spray in our room for us to keep using. Tried to get another room but would not accommodate with out a $600 upgrade. We also booked this trip for our honeymoon and upon arrival no one had let the hotel know for that service provided. Not pleased with what we thought we where going to get and really did not.
Customer Rating: 

Hotel Staff and service
DONNA B.
Jun 19 2014
Hotel service was excellent. All were very pleasant. Nice variety of food and restaurants available. Maid service was excellent and all staff extremely pleasant.
Customer Rating: 

Disappointed.
GLORIA M.
May 13 2014
We were not informed beforehand that we would be pressured to attend a 90 minute presentation. Our guide assigned to us when we arrived was not completely forthcoming about the presentation. He made a lot of promises about making our dinner reservations, and getting us vouchers for the spa, etc. and jewelry. The next morning when he was taking us to breakfast, we didn't realize we were getting primed for a presentation. When we left before the presentation, that was the last we ever saw of our guide and needless to say, he never made those dinner reservations or did we get any vouchers. We were also disappointed in the casino which consisted of only about 10 slot machines and a couple gaming tables. I must say that the entertainment in the theater was exceptional. The beach was absolutely beautiful. We also enjoyed the pool activities, water exercises and especially the water bike spinning classes. The instructors were great!! I also wish we were better informed of the different levels of wrist bands and what they meant before we made our travel arrangements.
Customer Rating: 

Very pretty however some problems
DYLAN K.
Apr 14 2014
We arrived to a broken bed that took 4 days to fix, however no money offered back or any services extra given. Room service repeatly came in though do not disturb signs were up. Shuttle forgot to stop at our hotel to get us the day for departure, they had us wait an hour to get on next shuttle causing us to almost miss flight. However, the beach was beautiful and the food was great.
Customer Rating: 

TripAdvisor Traveller Reviews
Paradise
jennysK3357GX,
Sun Feb 17 17:12:03 EST 2019
My husband and I have been to Punta Cana 5 times and have stayed at 5 different resorts. All resorts have been great, we just like new experiences. This is the first time writing a review, but felt it was necessary to do. We stayed at Paradisus Punta Cana from Feb 10-16th and had a wonderful time. About a month prior to leaving on this trip we almost switched to a hotel we stayed at last year, due to some of the reviews we had read. I am so glad we didn’t change hotels and that is my main reason for writing this review. What we really liked about this hotel: 1. The grounds were beautiful. The hotel is large, but we enjoyed walking the grounds and taking in all the beauty! You can hop on carts that come around, but we only did that once. 2. The service was great! We had royal service. Our butler was Alex and he was always there for us. He booked all of our dinners and had surprises in our room for us. We also had amazing service at the royal pool area and at the lobby bar. Every night after dinner we liked to hang out at the lobby bar and the service was top notch! We will miss Juan, Jose’ and Juligo! They are amazing!! 3. The beach was awesome! Waves were a little intimidating, but once you got past the break zone we had so much fun. We also enjoyed walking the beach in the afternoon. Overall, food was okay. We enjoyed Bana, Mole and morning breakfast at Palapa the best. We also enjoyed ordering snacks at the royal pool area and having a little picnic lunch on our beach chairs. I know there have been a lot of reviews about the rooms being dated. In comparison to other resorts the room met our expectations. We don’t spend a lot of time in our rooms on vacation. All in all we had a lot of fun! The resort exceeded our expectations and we were sad to leave!

Nice resort but large
Flying4, Georgia
Sun Feb 17 06:37:12 EST 2019
The paradisus Punta Cana is a beautiful well maintained resort about 25 minutes drive from the PUJ airport. The resort is huge and spread out. They provide trams that run throughout the resort to take guests around. They have several al a cart restaurants that are reservation only. Be sure to make your reservations or you’ll be dining in the buffet each evening. It would be better if they implemented the AMR way of dining at the Now Jade or sapphire in Mexico and allow guests to choose which restaurant they wish to dine at and give them a pager to hold until their table is ready. This system works so well and allows more guests to dine at a time that works for them. Our room was clean, tidy and had all of the amenities needed for our stay. The pool was large and beautiful. The pool bar offered easy access for adult beverages and the pool bar attendants were friendly. The beach was huge and ocean a beautiful turquoise color. We enjoyed strolling on the beach in the afternoon. The staff at the front desk were efficient in getting our room assigned but had an issue with one of the keys upon arriving at our room. Since the resort is so large it is not easy to get issues resolved in a timely manner. The staff seem to work on a very slow pace of “island time”. It was shocking after spending much time in Mexico and receiving top notch treatment to find this semi lack of concern.

Best vacation ever!
Sara K, Metro Minneapolis-Saint Paul, Minnesota
Sat Feb 16 11:30:47 EST 2019
This hotel was above and beyond what I could ever imagine-we loved our stay and will definitely be staying at the Paradisus Punta Cana in the future! The resort is clean and absolutely breathtaking. The staff is always friendly, kind and welcoming. There were two gentleman at guest service that were fantastic and helped us out several times during our stay-their names were Tony Toribio and Esteban Astasio. They offer excellent service and Paradisus is very lucky to have them. They are the best!! Thank you for making our honeymoon a dream vacation!!

Excellent service
Jason B,
Sat Feb 16 11:20:54 EST 2019
The hotel staff was amazing and very helpful. The restaurants were great. We had a wonderful time visiting and highly recommend this hotel. I would like to give a special thanks to Tony Toribio, and Esteban Astasio for the awesome service they gave to us and were very informative and helped us have such a great trip!

Amazing week spend at Paradisus Punta Cana
DanTraveller62,
Sat Feb 16 03:10:44 EST 2019
My wife and I have spent the first week of February at the Paradisus Punta Cana and this was one of the best weeks ever in an all-inclusive resort. We have stayed in more than 15 resorts in the past 12 years and this resort is by far the best we have stayed. First of all the people there are so devoted and always ready to help you. I spoke with gardeners, maids, servers, bar tenders and more and all of them were so nice and friendly even if my Spanish is limited. That being said, the Paradisus is an ECO friendly resort and you can see that when walking around. The garden is full of royal palm tree as well as coconut palm tree. Most of the trees were in flowers at this time of the year and it was really nice for the eyes. Lots of gardeners are working around to maintain this site at the top all over the place. As soon as you get there you feel like home. The customer service and people at the front desk are helpful and well trained which makes you get into vacation mood at the first minute you get there. The room are very nice and super clean. King size bed really comfy and two showers in the bathroom. We had a second floor room with a Jacuzzi on our balcony and this was a plus for that week (luxury junior suite). For dinner, this resort puts the accent on a la carte restaurant offering many different restaurants for every taste. Buffet are nicely arrange for the morning and lunch. For dinner they also have very good food at the buffet but more limited compare to other resort I have visited in the past but this was not a problem since you don’t have to use the buffet for dinner anyway. Go to a la carte restaurant and you’ll not be disappointed. The food is awesome in every restaurant. Special mention to the Fuego restaurant for their tartars and sushies, really awesome. As always in Punta Cana the beach is perfect and this resort probably has one of the best places on Bavaro beach as there is a lot of space between the palapas and the water. The pool is very nice and very well maintained every day. Overall, the ambiance at Paradisus has made this vacation week an unforgettable week and be sure that we will return to this resort no doubt. I would like to thank all the Paradisus staff for this amazing week. Muchas gracias y esperamos volver a verte pronto.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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