Punta Cana

Paradisus Punta Cana Resort


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All Inclusive    

2018 Exceptional Values!
Golf: Unlimited golf per person (cart is mandatory and extra; restrictions apply).

Paradisus Punta Cana Resort is a luxury all-inclusive eco-resort with a welcoming atmosphere that caters to the whole family. This resort introduces new innovative and reinterpreted dining concepts, YHI Spa, and a state-of-art gym, newly refurbished Royal Service Suites and pool, and the Nova Theatre, with new seating and the best in digital lighting and surround sound.

Paradisus Punta Cana Resort is the only all-inclusive resort in the Caribbean with 11 restaurants, nine bars, 24-hour room service, daytime and evening activities and entertainment, a casino, a world-class spa, and an Action Park with batting cage, archery, bicycles, and a climbing rock. Cocotal Golf and Country Club is located just 10 minutes away from the resort and offers free shuttle service.

The Reserve is a resort-within-a-resort, offering exclusive access to separate, sparkling new pools for kids and adults, a private lounge, and an all-new, all-luxury collection of 180 oversized Paradisus Resort suites. The Royal Service Suites are adults-only (18+) and feature a Jacuzzi, separate check-in/out, concierge, and a private lounge serving breakfast and drinks. The resort also features 48 signature Paradisus Family Concierge Suites, renowned for their comfort and irresistible array of family-friendly amenities.

*Please note that as of July 1, 2017, there will be a $5 USD service charge for room service.

Find more information about Melia Resorts.

Learn more about Punta Cana.
HOTEL LOCATION
The property is located on the eastern coast of the Dominican Republic, in Punta Cana, and the suites are surrounded by exotic mangroves and gardens. The property is 20 minutes away from the airport.
Address:
PUNTA CANA


DR
Local Phone: 809-687-9923
Toll Free Phone: 800-33 MELIA
Fax: 809-687-0752
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary.)
Physician on Call
Casino Onsite
Shopping Mall Nearby (5 minutes)
Pools
Number of Pools: 7
Outdoor Pools: 7     
One pool the size of a lake surrounded by lush flourishing gardens.
Golf: NEARBY
Cocotal Golf & Country Club
There is an 18 and a 9 hole course with driving range, pro-shop, rental equipment andgolf academy (tee times between 7 am and 3 pm). The 18-hole measures 3380 (Slope 131)from the Gold, 3203 (Slope 130) from the Blue and 2993 (Slope 126) from the White.
Holes: 18
Cart Fee: 65
Lessons Available
Tennis
Number of Courts: 4
Outdoor Courts: 4
Lighted Courts: 4
Court Fee: Complimentary.
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Complimentary
Snorkeling: Complimentary
Hobie Cats: Complimentary
Paddle Boats: Complimentary
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Other Sports: Archery, shooting gallery, ping pong, darts, chess, volleyball, 3 paddle courts
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The Paradisus is exquisite, in a dream like setting, with satin white beaches tracing the Caribbean Sea. An exotic Polynesian ambiance, lush flourishing gardens, white beach, "The Gastronomical Temple", and 10 restaurants. Complimantary golf, one round per peson per day at the 72 hole Cocotal Golf and Country Club. Spa with an array of treatments. Beach: Beach has fine white sand and crystal clear water. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 695
Year Opened: 1995 Credit Cards: Visa, Master Card, Diners Club, American Express
HOTEL RESTRICTIONS
There is no handicap access. Men must wear long pants for dinner, and reservations are required for the French, Japanese, Mediterranean and Steak-House restaurants. Paradisus Punta Cana does NOT offer exchange privileges with Paradisus Palma Real.
ROOM TYPES
ROYAL SERVICE OCEAN VIEW
1 king or 2 queen beds with Ocean View and Jacuzzi. Cable TV, room safe, minibar, living area, private terrace or balcony, butler service. Luxury bathroom amenities, personalized jacuzzi set-up (by butler), pillow menu, and internet connection.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
PARADISUS JUNIOR SUITE
One king bed or two full size beds. Garden view from private terrace or balcony. 24-hour room service. Separate lounge with sofa.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
ROYAL SERVICE GARDEN VIEW
Surrounded by beautiful tropical gardens. One king or two full beds. 47 m2. Personalized service and preferential treatment. 24-hour room service with exclusive Royal Service menu. Reservation of Bali style sunbeds. Adults only.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
LUXURY JUNIOR SUITE
One king bed or two full beds, sofa, and private balcony. 24-hour room service. Renovated suite measures 46 m2.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Room Safe
ROYAL SERVICE OCEANFRONT
Ocean Front Jacuzzi Suites with 1 king or 2 queen beds. Cable TV, room safe, minibar,living area, private terrace or balcony, butler service, personalized Jacuzzi set-up (by butler), pillow menu, internet connection, and luxury bathroom amenities.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite

OTHER INFO
room service (fee)
DINING
Paradisus Punta Cana Resort features 1 meal plan options:
All Meals, Drinks & Tips-FULL
There are 10 Restaurants at Paradisus Punta Cana Resort:
Palapa Grill - Beach restaurant with a variety of steaks, poultry, seafood, salads and desserts. Open for lunch 12:00 noon until 4:00 pm
Antojitas - A Mexican a la carte restaurant located in the lobby. Dress Code: Collard shirts (men), no jeans, shorts or sandals for evening dining. Open for dinner 7:00 pm to 10:00 pm.
Sakura - A Japanese a la carte restaurant. Reservations are required. Dress Code: Callard shirts (men), no jeans, shorts or sandals for evening dining. Open for dinner 7:00 pm to 10:00 pm.
El Romantico - An a la carte French gourmet restaurant. Open for dinner 7:00 pm to 10:00 pm. Reservations are required. Dress Code: Collard shirts, no jeans, shorts or sandals for evening dining. Cigars included.
El Marino - A la carte restaurant serving fish and seafood specialties. Reservations are required. Dress Code: Collard shirts, no jeans, shorts or sandals for evening dining. Open for dinner 7:00 pm to 10:00 pm.
Hybiscus - An International buffet restaurant. Serving breakfast (7:00 am to 11:00 am), lunch (1:00 pm to 3:00 pm) and dinner (7:00 pm until 10:00 pm).
Pabellon Chino - An a la carte restaurant serving Chinese dishes. Dress Code: Cololard shirts (men), no jeans, shorts or sandals for evening dining.
Albufera - A la carte steak house. Dress Code: Collard shirts (men), no jeans, shorts or sandals for evening dining. Open for dinner 7:00 pm to 10:00 pm.
El Rodizzio - Brazilian a la carte restaurant. Dress Code: Callard shirts (men), no jeans shorts or sandals for evening dining. Open for dinner 7:00 pm to 10:00 pm.
Dolce Vita - An a Italian la carte restaurant open for lunch and dinner (also offers pizza to go). Dress Code: Collard shirts (men) , no jeans, shorts or sandals for evening dining. Open 12:00 noon to 2:00 am.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Archery, Rock Climbing, Beach Volleyball, Dancing Class, Excursion to Catalina Island, Manati Park excursion, Waterpolo & Darts
Nightly Activities & Entertainment:
Night Shows, Full Moon Horse Back Riding, Live Music, Fun Pub Disco & Casino.
CHILDREN'S PROGRAMS
Supervised avctivities from 10:30 a.m. to 12:00 p.m. and 3:00 p.m. to 5:00 p.m.
Applicable Ages: 5 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Children's Pool
Babysitting Fee: Fee required
Advance Notice for Babysitting: 2 hrs

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
878 Recommend
878 past Apple Vacationers would recommend Paradisus Punta Cana Resort to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 13397reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Worst vacation we've had
PATRICK G.
Aug 11 2017
This was the worst vacation experience we have had. The flight was 6 hours late, when we arrived at the hotel they overbooked and didn't have a room for us. They then put us in a nicer Reserve room for the night but we had to check out the next day at noon and then our original room wasn't ready until 3pm. The whole process of checking out and checking back in cost me several hours with my family on day 2 of our vacation since I had to go to the front desk to check out and again to check in and the resort is very large. Because we didn't have a room until 3pm, we couldn't make reservations for the restaurants until we had the new room number so we had to wait until the afternoon on day 2 to make reservations and because of that we didn't get some of the restaurants we really wanted. In fact, they gave us reservations to one that we didn't even ask for. The hotel staff was not friendly at all from the front desk to the wait staff. The cleaning service wouldn't even come until after 4:30 each day. While we were at our stay the toilet broke at 10:30 at night on our third day and there were bugs on my clothes when we stored them in the closet so I had to keep them in my luggage the entire week. I was shocked at the good reviews and expected better. Our travel agent was able to get us $400 vouchers for another Apple vacation and it expires in one year. Sorry Apple, that isn't enough. At a minimum we should be able to use the vouchers for a longer period than one year. We have spent over $20,000 with Apple of the last few years and will be not be using Apple anymore based on how they handled this.
Customer Rating: 

AMAZING STAFF!!!!
JAIMI M.
Jun 29 2017
Hands down best staff out of all the resorts I have stayed at. The hotel is beautiful, food was great, the size of the resort was a big issue. You have to take a trolley almost every. We had an upgraded room by the Beach if your booking that's the way to go. Otherwise prepare go walk!!! If you dont want to catch a trolley its easy to get 15-20,000 steps a day. Trust me my sister got a standard room and we keep track of our steps. Plus her standard room was bigger than my upgraded room!
Customer Rating: 

June vacation with my grandson
GREGORY P.
Jun 09 2017
The main problem for me was the buffet at breakfast and lunch - poor sellection small and long lines. Specialty restaurants are exellent
Customer Rating: 

This by far was the best resort ! Other than our delayed checkin everything else was fantastic! Resort grounds are beautiful and well maintained. Staff was amazing and how they all want to learn english! Food at the restaurants was excellent! We can't wait to go back!
GLENN K.
Feb 25 2017
Also our Apple rep Angel was extremely helpful and pleasant
Customer Rating: 

Pardiius , Punta Cana: was excellent. The staff was great, food was excellent my girlfriend love Mole resturant ( Mexican food). My birthday dinner was at Passion food was good. Little expensive that was a extra fee.
BARTHOLOMEW E.
Apr 08 2016
This was our 2nd time there will be going back again.
Customer Rating: 

It was ok.
JUAN A.
Aug 12 2014
I was not happy at all with my bathroom. I was expecting a bigger buffet & more of a variety of food.
Customer Rating: 

Paradisus Punts Cana
PAMELA C.
Aug 09 2014
The resort itself, along with the staff was excellent. However, we felt pressured to attend basically a time share program. Plus it was such a large resort, I would have preferred a more intimate resort. If I returned to Punts Cana, it would not be to the Paradisus resort.
Customer Rating: 

Did not live up to expectations!!!!
BRADLEY B.
Jun 28 2014
Check in went good but we where bombarded with staff telling us to upgrade and how what we paid for only allowed us to a limit part of the hotel amenities. Then we sat through a travel seminar which we were forced into to only be treated rudely because we declined and the rest of the stay the staff where not friendly. We had problems with our toilet multiple times with no fix just temporary fixes day by day. We also had ants in our bed multiple days and the hotel just would keep changing sheets and leave a bottle of bug spray in our room for us to keep using. Tried to get another room but would not accommodate with out a $600 upgrade. We also booked this trip for our honeymoon and upon arrival no one had let the hotel know for that service provided. Not pleased with what we thought we where going to get and really did not.
Customer Rating: 

Hotel Staff and service
DONNA B.
Jun 19 2014
Hotel service was excellent. All were very pleasant. Nice variety of food and restaurants available. Maid service was excellent and all staff extremely pleasant.
Customer Rating: 

Disappointed.
GLORIA M.
May 13 2014
We were not informed beforehand that we would be pressured to attend a 90 minute presentation. Our guide assigned to us when we arrived was not completely forthcoming about the presentation. He made a lot of promises about making our dinner reservations, and getting us vouchers for the spa, etc. and jewelry. The next morning when he was taking us to breakfast, we didn't realize we were getting primed for a presentation. When we left before the presentation, that was the last we ever saw of our guide and needless to say, he never made those dinner reservations or did we get any vouchers. We were also disappointed in the casino which consisted of only about 10 slot machines and a couple gaming tables. I must say that the entertainment in the theater was exceptional. The beach was absolutely beautiful. We also enjoyed the pool activities, water exercises and especially the water bike spinning classes. The instructors were great!! I also wish we were better informed of the different levels of wrist bands and what they meant before we made our travel arrangements.
Customer Rating: 

Very pretty however some problems
DYLAN K.
Apr 14 2014
We arrived to a broken bed that took 4 days to fix, however no money offered back or any services extra given. Room service repeatly came in though do not disturb signs were up. Shuttle forgot to stop at our hotel to get us the day for departure, they had us wait an hour to get on next shuttle causing us to almost miss flight. However, the beach was beautiful and the food was great.
Customer Rating: 

TripAdvisor Traveller Reviews
Great time
pearlpaula, Toronto, Canada
Thu Jan 11 10:47:56 EST 2018
We went to the Paradisus resort as a large group. The resort was so accommodating. Elaine made sure that everything went smoothly throughout our stay. The personal attention was exemplary!! The resort is beautiful, the food delicious and the staff very friendly and accommodating. A great choice for a family getaway.

Swim up bar
Kelly B, Sao Paulo, SP
Thu Jan 11 07:50:39 EST 2018
What a crew! Excellent services all over the hotel, but Marcelo´s team (Leandro, Diogenes Hernandez, Willy Peña) where superb! Worth to pay a visit every day for sure! Always super friendly, chatting and serving all with extreme efficiency.

Paradisus = An AMAZING Vacation
alohafromjersey, New Jersey
Wed Jan 10 15:16:04 EST 2018
This place is AWESOME!! From the friendly staff and the nightly entertainment this place has it all! The bartenders ( Luis Parra and Bladimir Heredia) that work at the hut on the beach are the BEST! 🍹

Nice Resort
Diane P, Montreal, Canada
Wed Jan 10 12:23:56 EST 2018
First off, we enjoyed our stay at this resort. We were a family of 7 and our requests for adjoining rooms and double beds were accommodated. The room was very pleasant and clean. The double shower is a great idea, unfortunately, the drain was not working well, after a call to front desk, it was draining a little better. The air condition unit was dripping condensation at the entrance of the bathroom and this was not addressed. The grounds are beautiful and very well kept. The beach is also beautiful all sand, no rocks. There were a few sea weeds but that is to be expected and they were picked up most everyday. A few beefs: the constant traffic on the main alley from lobby to beach is annoying particularly with children in tow. Lots of delivery trucks, small service trucks, shuttles, Circle buggies… The constant sewage smell at the corner of Block 24. We stayed at this block and the smell was terrible. Is it a pumping station for sewage on the corner????? We were quite alarmed by the fumigation truck at 8:15pm driving around all the roads. We acknowledge the need for it (mosquitoes, dengue etc…) but the timing could be better. How about late evening when most people are in their rooms? Now the food. I agree with the reviews about the reservation system. We spent most of our first morning getting reservations for the restaurants. We particularly enjoyed the food at Vento. Mole was also very good. The beach BBQ on Jan 2nd ran out of white wine!!!! Never heard of such a thing. The buffets at Naos and Gabi Beach were ok. Not much variety but nobody left hungry. The staff at the restaurants was extremely pleasant and accommodating, in sharp contrast with most of the buffet staff (except Daniel at Gabi Beach) Getting a coffee at breakfast was difficult even more so a refill. The hostess at lunch at Naos and at dinner at The Grill on Friday Jan 5th was particularly disagreeable. Yes, the job is demanding, the clients difficult and the hours very long but it could be done with a smile and less rolling of the eyes. In spite of all these remarks, we did enjoy our stay.

Fantastic Place
ladyl1978, Mississauga, Canada
Wed Jan 10 12:15:14 EST 2018
Just returned from Paradisus Punta Cana with a family of 10. Had a fabulous time. The grounds are beautiful and well kept, fantastic for beautiful pictures. The beach is beautiful and great for catching waves, chilling and beach walks. The pool is nice and big and has walk in areas if you have little kids. We had 6 adults and 4 kids and never had concerns of the jumping in, they would walk in to a depth they were comfortable with. Not much entertainment by day unless you are into pool yoga, the foam party was a nice touch though for a change of yoga but fantastic fun by night. Beach parties, music, entertainment. You were never back at your room to early because you had nothing to do. The food was great. Restaurants that we attended provided great service and good food. Buffet was standard but had everything to fill you up that you were not hungry moments later. Ramone served us a few times at the buffet and restaurants and made our kids feel like his family. Dancing with them and giving them high fives every time they saw each other. We had a server at the pool that always had a smile and made sure we were well taken care of. Forgot his name but he was awesome. We never had royal service or reserve and they did not treat us any different. We were family. Our only issue was house keeping which would come around 5 when we returned back to the hotel room to change for dinner, one of my family members they forgot to clean the room. But after a call they came right away. The other issue is storage in the room they could use more drawers especially if a family of 4 is using it. Only for that reason I knocked off a star. Eitherwise the resort is fantastic and I would return again. At the end of the day I had what I wanted relaxation, fun, beautiful weather, beautiful beach and pool.



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