Cancun

Paradisus Playa del Carmen La Perla


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Rated "Best Staff & Service - Mexico" by Apple Vacationers in 2018.

Located in a stunning little bay, Paradisus Playa del Carmen La Perla is a superior adults-only (18+) luxury resort in the Riviera Maya, combining a prestigious Caribbean setting with world-class facilities, Royal Service, the ultimate in spa treatments, and a relaxed ambiance. Nearby is famous Playa del Carmen's 5th Avenue as well as archaeological sites such as Tulum, Chichen Itza and Coba.

Take your senses on a culinary tour through 14 remarkable restaurants serving delicious cuisine from all around the world. Enjoy fine, elegant meals by 7 Star Michelin Chef Martin Berasategui. The 16 bars serve unlimited international premium brand drinks.

Enjoy life-enriching experiences such as tango dance classes, sushi-making, and sensorial experiences. YHI Spa is a 19,267 sq. ft. full-service indoor spa with a beauty salon and a state-of-the-art Health Club. There are also one-on-one wellness programs designed to meet your mind and body goals.

Greening Your Life: Part of the Greening Your Life initaitive, this property has held Earth Check certification since 2014 and has received GreenLeader Platinum Hotel status from TripAdvisor. The resort also uses energy saving bulbs, has a linen reuse program, actively works to donate and reuse both food and materials, and controls carbon emissions through a carbon neutral program.

As of January 1st, 2017, there will be a service charge of $5 usd per delivery service for the Paradisus Playa del Carmen La Perla guests for Room Service. Delivery Fee will not be applicable for Royal Service and Family Concierge categories.

Find more information about Melia Hotels International.

Learn more about Riviera Maya.
HOTEL LOCATION
Located in stunning Little Bay, 45 minutes from Cancun International Airport and 5 minutes from the famous 5th ave.
Address:
Playa del Carmen
QR

MX
Local Phone: 011-52-984-877-3
Toll Free Phone: 800-33-MELIA
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
There are Bali Beds located at La Perla swimming pool area, these can be booked at an additional cost to guests.
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Snorkeling: Additional Charge
Hobie Cats: Additional Charge
Paddle Boats: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Additional Charge
Other Sports Available
Raquetball: Additional Charge
Health Club / Spa
Jacuzzi: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Adults only (18+years) Elegant modern resort with ecological feeling. Beach: Little Bay with white sand beach and views of Cozumel island. In front of the second largest coral reef formation in the world. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 394
Year Opened: 2011 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
There is a $90 per person surcharge for guests dining at Passion Restaurant (applies for the 7 course menu tasting; surcharge for Paradisus Playa del Carmen guests only). Effective as of 08/02/18 the tennis court is no longer offered.
ROOM TYPES
ROYAL SERVICE PARADIS JRSUITE
Spacious 570 sq. ft. suite with 151 sq. ft. terrace featuring a Jacuzzi. Royal Service lounge and amenities. 24-hour room service. Free WiFi. Personalized turndown service. Private Royal Service pool. Private beach area with beach concierge, and more.
1 King Bed Rollaways Available, Rollaway Charge:when 3 adults
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
ONE BEDROOM SUITE SWIM UP
646 sq. ft. one-bedroom suite with direct access to pool via private 194 sq. ft. terrace with Jacuzzi. Separate living room area with sofa bed, and kitch enette. Free WiFi and 24-hour room service. Rain shower.
2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
PARADISUS JUNIOR SUITE SWIM UP
Spacious 570 sq. ft. suite with access to pool via a private terrace. Double rainfall shower and deep soak tub. Separate sitting area. 24-hour room service. Free WiFi. Max. occupancy: 3 adults
1 King Bed Rollaways Available, Rollaway Charge:when 3 adults
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
1 BEDROOM SUITE ROYAL SERVICE
Suite includes a bedroom a separate living room area with a sofa bed, a kitchenette, and a private balcony or terrace with a whirlpool. Guests also enjoy the privileges of the Royal Service.
2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
ROYAL SERVICE LUX JRS SWIMUP
570 sq. ft. suite with 151 sq. ft. terrace with a Jacuzzi, and private access to pool. Free WiFi and 24-hour room service. Royal Service lounge and amenities. Personalized turndown service. Royal Service pool and beach with concierge service, and more.
1 King Bed Rollaways Available, Rollaway Charge:when 3 adults
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
1BD SUITE SWIMUP ROYALSERVICE
Suite includes one bedroom with a separate living area with a sofa bed and a kitchenette, and a private patio with a whirlpool and swim-up access to a po ol. Guests also enjoy the privileges of the Royal Service.
2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
1BD MASTER SUITE ROYAL SERVICE
Master Suite includes a separate living area with a sofa bed, a kitchenette with a dining area, and a private balcony or terrace with a whirlpool. Guests also enjoy all the privileges of the Royal Service.
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
ONE BEDROOM SUITE
646 sq. ft. one-bedroom suite with 194 sq. ft. terrace with Jacuzzi. Free WiFi and 24-hour room service. Rain shower. Two double beds, separate living room area with sofa bed, and kitchenette.
2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
PARADISUS JUNIOR SUITE
Spacious 570 sq. ft. suite with large private terrace. Rainfall shower and deep soak tub. Separate sitting area. 24-hour room service. Free WiFi. Max. occupancy: 3 guests
1 King Bed Rollaways Available, Rollaway Charge:when 3 adults
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
1BD MASTER ROYALSERV SWIMUP
Master Suite includes a bedroom with a separate living area with a sofa b ed, a kitchenette with a dining area, and a private patio with direct swim-out access to a pool. Guestroom also features all the privileges of the Royal Service.
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
TWO BEDROOM MASTER SUITE
1539 sq. ft. two-bedroom master suite with two private terraces, each with a private Jacuzzi. Double rainfall shower and deep soak tub. Separate living room with sofa beds and kitchenette with dining area. Free WiFi.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
DINING
Paradisus Playa del Carmen La Perla features 1 meal plan options:
All Meals, Drinks & Tips
There are 14 Restaurants at Paradisus Playa del Carmen La Perla:
Gabi Club - Ultimate chill out club.
The Grill - Italian-Argentinian grill.
The Market - Salads and Rodizio grill. Open for dinner.
Hadar - International buffet. Open for lunch and dinner.
Bana - Contemporary Asian dinning experience.
Passion - Elegant signature cuisine. The is a $90 per person surcharge for clients dining at the Passion Restaurant.
Fuego - Latin fusion gastro bar.
Sunrise Grill - Snacks and grilled specialties offered at Paradisus Playa del Carmen La Esmeralda.
Olio - Italian cuisine available during lunch and dinner.
Naos - International lunch and dinner.
Sunset Grill - Mexican snacks and light meals served next to the pool area.
Mole - Mexican contemporary cuisine.
La Palapa - Lunch and dinner service, offering themed buffets, hot and cold appetizers, delicious main courses, and desserts.
Vento - Mediterranean experience.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Pilates, Body Balance, Tango Classes, Meditation, Spinning, Beach Volleyball, Aqua Fitness, Merengue, Snorkeling, Steps, Aerobics, Wine Tasting
Nightly Activities & Entertainment:
Daily Happenings, Shows
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
269 Recommend
269 past Apple Vacationers would recommend Paradisus Playa del Carmen La Perla to their friends and family
TripAdvisor Web Reviews
Based on 10830reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Love it!
suth75, Canada
Thu Dec 13 16:28:53 EST 2018
An excellent service i love the place and my kids too. The food was awesome and the personal so kind. Just 1 thing i didnt like it was the bad condition of the sea. But thats only things the nature do, i dont know if was the season. But its ok. Thanks, for the doctor Erik who help my kids with a great attention. 5 stars for that, Great attetion of him. My husband its so greatfull with him for let enjoy our vacations with our kids!

5th Timers
loishollywood, Lynbrook, New York
Thu Dec 13 10:50:06 EST 2018
This is the 5th year in a row that we visited our home away from home in Playa Del Carmen...PARDISUS LA PERLA ROYAL SERVICE. The Food, the ambiance, the service, the room, the employees & the weather are always 5-star! We are welcomed with open arms upon our arrival...The fragrance of the hotel brings back only the best of memories... Our oceanfront room at Royal Service is always waiting for us! Our dear friend Veralucia, the general manager of Royal Service welcomes us with open arms & a hug! She is truly a professional & manages Royal Service like the PRO she is.. Armando our Butler was top-notch! He couldn't do enough for us...We even received flowers along with a bottle of champagne. Hope we see him again next year!! He too is a true professional!! Shout out to the other Butlers who were also available & happy to help out in a pinch .Fernando, Hector & Angel.. Of course our friend Alfredo, the Royal Service Pool Waiter, always seemed to make all our wishes come true (that is food & drink-wise) with a smile on his face. Ramon, the Royal Service Pool bartender never forgets a face or what that face was drinking! Towels, ice-pops, water and grapes were always plentiful especially when served by Daniel, the pool manager (he can even make a pillow out of a towel! ask him!) along with Elias his assistant. Two special "BRAVOS" to: Renau our waiter every morning at La Palapa. He never forgets what you like and is always there waiting for you...He's truly one of the finest people we know...we can call him "friend". Ask to be seated in his section & you won't be disappointed!! The other is to our dear LUZ Rodriquez.. Until recently she was the manager of Bana Family but has now moved over to Olio... She never fails to surprise us & eating in her recommended restaurants was exceptional! Thank you Luz for everything!! If I've forgotten to mention anyone please forgive me! PS: Please do not be scared off by news stories of violence in Playa Del Carmen! Its beautiful & special & safe! If it wasn't we would have not gone back for a 5th time!! Until next year my friends....adios

First rate resort except for the beach
Patrick W, Vancouver, Canada
Thu Dec 13 09:18:24 EST 2018
This is a beautiful 7 years old resort. The service from the bell boys to the front desk to the waiters and maids are all very friendly. The junior suite we stay in is spacious and clean with modern furnishings. The king size bed is comfortable. The bathroom is spacious as well with the movable partitions. The bathtub which we never use is big enough for 2. So is the shower stall with 2 shower heads at both ends. The nice touch is the maid turn down the bed at night and puts the hotel slippers and towels on each bedside and of course a chocolate. The resort is actually divide into 2 sections. La perla is for adults only and Esmeralda is for family. The guests in La Perla can use the facilities of both but not vise versa. There are quite a few kids in Esmeralda. So if you want peace and quiet it is better to stay in La Perla. There are 14 restaurants in the whole resort and 8 in Laperla alone. There are 2 buffet dinings, one on each side. The rest of them are a la carte which need reservations at night. But they make it easy by going to the reservation desk the first day to book all the meals at once. Not like the other resorts we have been to get get up early each morning to book the dinner for that day only. The food is really good in these restaurants especially is Lapalapa and Fuego. Don't forget to go the Market for its fantastic burgers. The only restaurant you have to pay is Passion. It is a 5 Diamonds restaurant which serves a 7 course taste menu. It will set you back for US$85 per person but I think it worths it with a very high class white gloves experience. There is one big pool in the La perla side but not many people in it. Most sit around to sunbathe. There are lots of lounge chairs to pick from. Now the only drawback is the beach. There is quite a bit of seaweeds on the sand and the water is not as blue as the other part of Cancun area. It almost looks brownish near the shore. But all in all we really enjoy this resort.

Thanksgiving Get Away
CeceFaron,
Tue Dec 11 10:04:02 EST 2018
Booked a swim up room. Was fun when not out exploring. Connected to the pool in the center with the swim up bar etc. Spent most of the time looking at the temples and beaches in surrounding areas. Food was good. If you like eating out book your evening dinners as soon as you get in. Buffets were good with good variety. Service was great. We only had one sub-par experience. Other wise no issue. They has live music in the bars at night. It was great. Dancing to the music was fun. Atmosphere was very laid back. All inclusive is great. We still tipped out every where. Read up on what some of these people make and we have no problem tipping. Some people don't, it is preference. Just remember if something is not correct just ask. No need for an uppity attitude towards anybody. Spent nine days with five days of excursions. Would/will go again. The history was amazing. We also forgot a car key in the safe in the room, they collected and sent it back to us in WA state USA.

First time all inclusive experience was a lot of fun.
Brian U,
Tue Dec 11 07:25:05 EST 2018
I have never stayed at a resort before and I would still not put it at my top pick on how to travel. That being said I did have a blast. I came down for a wedding and the hotel and staff certainly made the event go off without any problems. We all had a great time and while I will probably not be back I would recommend everyone giving it a try at least once to see if you like it.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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