Cancun

Paradisus Playa del Carmen La Perla


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All Inclusive    

Rated Best Adults Only (18+) Resort by Apple Vacationers in 2017.

Located in a stunning little bay, Paradisus Playa del Carmen La Perla is a superior adults-only (18+) luxury resort in the Riviera Maya, combining a prestigious Caribbean setting with world-class facilities, Royal Service, the ultimate in spa treatments, and a relaxed ambiance. Nearby is famous Playa del Carmen's 5th Avenue as well as archaeological sites such as Tulum, Chichén Itzá and Coba.

Take your senses on a culinary tour through 14 remarkable restaurants serving delicious cuisine from all around the world. Enjoy fine, elegant meals by 7 Star Michelin Chef Martin Berasategui. The 16 bars serve unlimited international premium brand drinks.

Enjoy life-enriching experiences such as tango dance classes, sushi-making, and sensorial experiences. YHI Spa is a 19,267 sq. ft. full-service indoor spa with a beauty salon and a state-of-the-art Health Club. There are also one-on-one wellness programs designed to meet your mind and body goals.

Greening Your Life: Part of the Greening Your Life initaitive, this property has held Earth Check certification since 2014 and has received GreenLeader Platinum Hotel status from TripAdvisor. The resort also uses energy saving bulbs, has a linen reuse program, actively works to donate and reuse both food and materials, and controls carbon emissions through a carbon neutral program.

As of January 1st, 2017, there will be a service charge of $5 usd per delivery service for the Paradisus Playa del Carmen La Perla guests for Room Service. Delivery Fee will not be applicable for Royal Service and Family Concierge categories.

Find more information about Melia Resorts. Learn more about Cancun.
HOTEL LOCATION
Located in stunning Little Bay, 45 minutes from Cancun International Airport and 5 minutes from the famous 5th ave.
Address:
Playa del Carmen
QR

MX
Local Phone: 011-52-984-877-3
Toll Free Phone: 800-33-MELIA
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
There are Bali Beds located at La Perla swimming pool area, these can be booked at an additional cost to guests.
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Snorkeling: Additional Charge
Hobie Cats: Additional Charge
Paddle Boats: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Additional Charge
Other Sports Available
Raquetball: Additional Charge
Health Club / Spa
Jacuzzi: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Adults only (18+years) Elegant modern resort with ecological feeling. Beach: Little Bay with white sand beach and views of Cozumel island. In front of the second largest coral reef formation in the world. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 394
Year Opened: 2011 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Adults only; There is a $90 per person approximate surcharge for guests dining at Passion Restaurant (applies for the 7 course menu tasting; surcharge for Paradisus Playa del Carmen guests only).
ROOM TYPES
PARADISUS JUNIOR SUITE SWIM UP
Spacious 570 sq. ft. suite with access to pool via a private terrace. Double rainfall shower and deep soak tub. Separate sitting area. 24-hour room service. One king bed. Free WiFi. Max. occupancy: 3 adults
1 King Bed Rollaways Available, Rollaway Charge:when 3 adults
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
1 BEDROOM SUITE ROYAL SERVICE
Suite includes a bedroom with two double beds, a separate living room area with a sofa bed, a kitchenette, and a private balcony or terrace with a whirlpool. Guests also enjoy the privileges of the Royal Service.
2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
ROYAL SERVICE LUX JRS SWIMUP
570 sq. ft. suite with 151 sq. ft. terrace with a Jacuzzi, and private access to pool. Free WiFi and 24-hour room service. Royal Service lounge and amenities. Personalized turndown service. Royal Service pool and beach with concierge service, and more.
1 King Bed Rollaways Available, Rollaway Charge:when 3 adults
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
1BD SUITE SWIMUP ROYALSERVICE
Suite includes one bedroom with two double beds, a separate living area with a sofa bed and a kitchenette, and a private patio with a whirlpool and swim-up access to a pool. Guests also enjoy the privileges of the Royal Service.
2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
1BD MASTER SUITE ROYAL SERVICE
Master Suite includes one bedroom with a king bed, a separate living area with a sofa bed, a kitchenette with a dining area, and a private balcony or terrace with a whirlpool. Guests also enjoy all the privileges of the Royal Service.
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
ONE BEDROOM SUITE
646 sq. ft. one-bedroom suite with 194 sq. ft. terrace with Jacuzzi. Free WiFi and 24-hour room service. Rain shower. Two double beds, separate living room area with sofa bed, and kitchenette.
2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
PARADISUS JUNIOR SUITE
Spacious 570 sq. ft. suite with large private terrace. Rainfall shower and deep soak tub. Separate sitting area. 24-hour room service. Free WiFi. Max. occupancy: 3 guests
1 King Bed Rollaways Available, Rollaway Charge:when 3 adults
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
1BD MASTER ROYALSERV SWIMUP
Master Suite includes a bedroom with a king bed, a separate living area with a sofa bed, a kitchenette with a dining area, and a private patio with direct swim-out access to a pool. Guestroom also features all the privileges of the Royal Service.
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
TWO BEDROOM MASTER SUITE
1539 sq. ft. two-bedroom master suite with two private terraces, each with a private Jacuzzi. Double rainfall shower and deep soak tub. King size bed and two double beds. Separate living room with sofa beds and kitchenette with dining area. Free WiFi.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
ROYAL SERVICE PARADIS JRSUITE
Spacious 570 sq. ft. suite with 151 sq. ft. terrace featuring a Jacuzzi. Royal Service lounge and amenities. 24-hour room service. Free WiFi. Personalized turndown service. Private Royal Service pool. Private beach area with beach concierge, and more.
1 King Bed Rollaways Available, Rollaway Charge:when 3 adults
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
ONE BEDROOM SUITE SWIM UP
646 sq. ft. one-bedroom suite with direct access to pool via private 194 sq. ft. terrace with Jacuzzi. Two double beds, separate living room area with sofa bed, and kitchenette. Free WiFi and 24-hour room service. Rain shower.
2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
DINING
Paradisus Playa del Carmen La Perla features 1 meal plan options:
All Meals, Drinks & Tips
There are 14 Restaurants at Paradisus Playa del Carmen La Perla:
Gabi Club - Ultimate chill out club.
The Grill - Italian-Argentinian grill.
The Market - Salads and Rodizio grill. Open for dinner.
Hadar - International buffet. Open for lunch and dinner.
Bana - Contemporary Asian dinning experience.
Passion - Elegant signature cuisine. The is a $90 per person surcharge for clients dining at the Passion Restaurant.
Fuego - Latin fusion gastro bar.
Sunrise Grill - Snacks and grilled specialties offered at Paradisus Playa del Carmen La Esmeralda.
Olio - Italian cuisine available during lunch and dinner.
Naos - International lunch and dinner.
Sunset Grill - Mexican snacks and light meals served next to the pool area.
Mole - Mexican contemporary cuisine.
La Palapa - Lunch and dinner service, offering themed buffets, hot and cold appetizers, delicious main courses, and desserts.
Vento - Mediterranean experience.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Pilates, Body Balance, Tango Classes, Meditation, Spinning, Beach Volleyball, Aqua Fitness, Merengue, Snorkeling, Steps, Aerobics, Wine Tasting
Nightly Activities & Entertainment:
Daily Happenings, Shows
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
269 Recommend
269 past Apple Vacationers would recommend Paradisus Playa del Carmen La Perla to their friends and family
TripAdvisor Web Reviews
Based on 9045reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Second time in a year. My review.
Levisgirl, Quebec, Canada
Sun Oct 22 12:35:21 EDT 2017
Paradisus la Perla in Playa del Carmen is gorgeous, relaxing and fabulous. There are good points... and some not as good. We are a couple from Canada and we have travelled to many islands, from Dominican Republic, to Bermuda, been many times in Mexico and even did 2 cruises. Been to Paradisus la Perla once in September 2016 and this time in October 2017. The good points: Outstanding service from everyone. Friendly and welcoming staff greet you with a hola and a smile at every turn. You feel pampered everywhere you go. The food is very good, especially at the à la carte dinners. The lamb at the Vento is memorable and the Fuego also. The lasagna at the Olio is incredible. The rooms are on point. The double shower is very much appreciated and the beds are comfortable. And the decor, outstanding. The interior design in the whole resort is an example to follow for all resorts. And here, vendors don't really harass you as much on the beach as in other resorts. Now, for the bad points: When I pay this much for an all-inclusive vacation, I expect not to want for anything. Yet, certain things are missing here. One thing that was really insulting was the bali beds on the Perla side. Last year, nobody needed to reserve one, much less pay 50$ a day for one. Everybody could use them. This year, you have to reserve one and pay 50$ a day. That, my friends, isn't what I call all-inclusive. All the bali-beds are empty because of this new rule. The only service we should need to pay is the spa. And fine wine. That is it. Bali-beds situation is very insulting, especially if they are the only thing that makes you distinctive from other resorts. Come on Paradisus people! If I decide to return a third time, I expect this to be corrected! Also, I never saw a resort without a sports bar or pool tables! And the shows are held in a hallway. They have a real theater but don't use it. The shows are litterally in the hallway. Unacceptable. I expect a theater with a bar and comfortable seats for everyone, something you find in every respectable resort in the Dominican Republic. The entertainment team isn't dynamic... or even present. No real party vibe here. No dancing lessons by the pool, no foam parties, no beach parties. No music trivia. There is a retro party and a white party at the Gabi club at night, but I expect at least a real beach party once in the week. And an entertainment team that actually entertains me. After 2 weeks, I literally cannot name one single person on the entertainment team. Better entertainment in Dominican Republic (Royalton). And we are living our fifth day of clouds and rain in our vacation. The resort doesn't even attempt to compensate with activities so we spend out time in our room! I loved live-band karaoke night, but one hour of karaoke isn't enough. One and a half would be perfect. The band was outstanding and just as the crowd was participating and having a blast, karaoke ended. As did the party. The beach: nope. If you have never seen the ocean and want a beautiful algae-free turquoise water, this isn't the best place. The beach is 3 on 5. Best beach in Mexico: Playa Maroma. The desserts: for the love of God, learn how to make cakes. Gelatin-based desserts that are glazed and tapioca doesn't do it for me. Can't wait to get home and bite in a real brownie or any cake for that matter. My sweet tooth isn't difficult at this point. Drinks: no drink menu and the drinks were off. Never the same taste. Lacks consistency and even taste. Haven't tasted a decent Tequila sunrise or Mojito all week. Bartenders lack decent mixology training. Pools aren't heated, so if there is no sun, the water gets colder and after 5 days of cloudy weather, the temperature went down so now the pools are just too cold to enjoy. So, all in all, Paradisus la Perla is a nice resort, but has to improve on many essential points to make it in our top 3. I hope this will change before I plan our next vacation. Hats off to all staff and to these people: Emilio and Iran at the pool, our maid at room 1349, Rosario at guest services, Guadelupe, Dorreymin at breakfast and lunch restaurants. Outstanding! I hope my review helps. Happy travels everyone!

Not worth it
codyrbeck, Portland, Oregon
Sun Oct 22 08:23:00 EDT 2017
This resort is "nice" but nothing more. Grounds are pretty and rooms are very clean but the food is terrible and I mean terrible. If you want to get sick, eat here. If you like everything being undercooked and overlooked, eat her. Beach is nice and service is ok. There is absolutely nothing special about this place. You can find much better overall quality at any other resort and spend about half of what this place wants.

Best Resort in Mexico
cmimic,
Sun Oct 22 04:01:50 EDT 2017
My husband and I have stayed at several all inclusive resorts in Mexico, so I decided to take a vacation with my best friend here at La Perla. It was hands down the best adults only all inclusive I have been to including places like Puerta Vallarta, Riviera Maya, Cancun and Cozumel. I have stayed at another resort in Playa Del Carmen, but this resort surpassed them all. From the very beginning we had excellent service; upgrades to the room from Manuel in the front desk! Miguel (the towel guy at the beach) was above and beyond helpful, kind and enthusiastic to see us every day. We ate dinner at Passion and had the best service from Artesmio. There wasn’t a single complaint from our entire trip.

Vacation in Playa del Carmen
Emir T, Houston, Texas
Sat Oct 21 18:37:05 EDT 2017
This is a very nice resort with impeccable service and high end great restaurants. Between all we liked most Bana. The resort features top service and few daily activities around pool. Best time we had every night at the North bar where stuff was great and fun. Best of all was Mayra, always smiling, very friendly and attentive. Our house keeper Leticia was invisible but every day she would make our room shine and Raphael at Hadar was our server. He did an excellent job with great smile. I think one would always want to come back to a place like Paradisus La Perla. The resort and staff consistently overachieved our expectations.

Family vacation
ccaidor, Oakland, California
Sat Oct 21 18:13:34 EDT 2017
Fernanda from guest services was VERY accommodating to me and my family. She is an amazing woman. She is very nice. She made my family feel like we were welcome at the resort. I appreciate Fernanda . EXCELLENT SERVICE!!!!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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