Cancun

Paradisus Playa del Carmen La Perla


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Crystal Award Winner: Best Staff & Service - Mexico, 2016

Located in a stunning little bay, Paradisus Playa del Carmen La Perla is a superior adults-only (18+) luxury resort in the Riviera Maya, combining a prestigious Caribbean setting with world-class facilities, Royal Service, the ultimate in spa treatments, and a relaxed ambiance. Nearby is famous Playa del Carmen's 5th Avenue as well as archaeological sites such as Tulum, Chichén Itzá and Coba.

Take your senses on a culinary tour through 14 remarkable restaurants serving delicious cuisine from all around the world. Enjoy fine, elegant meals by 7 Star Michelin Chef Martin Berasategui. The 16 bars serve unlimited international premium brand drinks.

Enjoy life-enriching experiences such as tango dance classes, sushi-making, and sensorial experiences. YHI Spa is a 19,267 sq. ft. full-service indoor spa with a beauty salon and a state-of-the-art Health Club. There are also one-on-one wellness programs designed to meet your mind and body goals.

Greening Your Life: Part of the Greening Your Life initaitive, this property has held Earth Check certification since 2014 and has received GreenLeader Platinum Hotel status from TripAdvisor. The resort also uses energy saving bulbs, has a linen reuse program, actively works to donate and reuse both food and materials, and controls carbon emissions through a carbon neutral program.

As of January 1st, 2017, there will be a service charge of $5 usd per delivery service for the Paradisus Playa del Carmen La Perla guests for Room Service. Delivery Fee will not be applicable for Royal Service and Family Concierge categories.

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HOTEL LOCATION
Located in stunning Little Bay, 45 minutes from Cancun International Airport and 5 minutes from the famous 5th ave.
Address:
Playa del Carmen
QR

MX
Local Phone: 011-52-984-87...
Toll Free Phone: 800-33-MELIA
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Snorkeling: Additional Charge
Hobie Cats: Additional Charge
Paddle Boats: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Additional Charge
Other Sports Available
Raquetball: Additional Charge
Health Club / Spa
Jacuzzi: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Adults only (18+years) Elegant modern resort with ecological feeling. Beach: Little Bay with white sand beach and views of Cozumel island. In front of the second largest coral reef formation in the world. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 394
Year Opened: 2011 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Adults only; There is a $90 per person approximate surcharge for guests dining at Passion Restaurant (applies for the 7 course menu tasting; surcharge for Paradisus Playa del Carmen guests only).
ROOM TYPES
1 BEDROOM SUITE ROYAL SERVICE
Suite includes a bedroom with two double beds, a separate living room area with a sofa bed, a kitchenette, and a private balcony or terrace with a whirlpool. Guests also enjoy the privileges of the Royal Service.
2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
ROYAL SERVICE LUX JRS SWIMUP
570 sq. ft. suite with 151 sq. ft. terrace with a Jacuzzi, and private access to pool. Free WiFi and 24-hour room service. Royal Service lounge and amenities. Personalized turndown service. Royal Service pool and beach with concierge service, and more.
1 King Bed Rollaways Available, Rollaway Charge:when 3 adults
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
1BD SUITE SWIMUP ROYALSERVICE
Suite includes one bedroom with two double beds, a separate living area with a sofa bed and a kitchenette, and a private patio with a whirlpool and swim-up access to a pool. Guests also enjoy the privileges of the Royal Service.
2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
1BD MASTER SUITE ROYAL SERVICE
Master Suite includes one bedroom with a king bed, a separate living area with a sofa bed, a kitchenette with a dining area, and a private balcony or terrace with a whirlpool. Guests also enjoy all the privileges of the Royal Service.
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
ONE BEDROOM SUITE
646 sq. ft. one-bedroom suite with 194 sq. ft. terrace with Jacuzzi. Free WiFi and 24-hour room service. Rain shower. Two double beds, separate living room area with sofa bed, and kitchenette.
2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
PARADISUS JUNIOR SUITE
Spacious 570 sq. ft. suite with large private terrace. Rainfall shower and deep soak tub. Separate sitting area. 24-hour room service. Free WiFi. Max. occupancy: 3 guests
1 King Bed Rollaways Available, Rollaway Charge:when 3 adults
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
1BD MASTER ROYALSERV SWIMUP
Master Suite includes a bedroom with a king bed, a separate living area with a sofa bed, a kitchenette with a dining area, and a private patio with direct swim-out access to a pool. Guestroom also features all the privileges of the Royal Service.
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
TWO BEDROOM MASTER SUITE
1539 sq. ft. two-bedroom master suite with two private terraces, each with a private Jacuzzi. Double rainfall shower and deep soak tub. King size bed and two double beds. Separate living room with sofa beds and kitchenette with dining area. Free WiFi.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
ROYAL SERVICE PARADIS JRSUITE
Spacious 570 sq. ft. suite with 151 sq. ft. terrace featuring a Jacuzzi. Royal Service lounge and amenities. 24-hour room service. Free WiFi. Personalized turndown service. Private Royal Service pool. Private beach area with beach concierge, and more.
1 King Bed Rollaways Available, Rollaway Charge:when 3 adults
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
ONE BEDROOM SUITE SWIM UP
646 sq. ft. one-bedroom suite with direct access to pool via private 194 sq. ft. terrace with Jacuzzi. Two double beds, separate living room area with sofa bed, and kitchenette. Free WiFi and 24-hour room service. Rain shower.
2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
PARADISUS JUNIOR SUITE SWIM UP
Spacious 570 sq. ft. suite with access to pool via a private terrace. Double rainfall shower and deep soak tub. Separate sitting area. 24-hour room service. One king bed. Free WiFi. Max. occupancy: 3 adults
1 King Bed Rollaways Available, Rollaway Charge:when 3 adults
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
DINING
Paradisus Playa del Carmen La Perla features 1 meal plan options:
All Meals, Drinks & Tips
There are 14 Restaurants at Paradisus Playa del Carmen La Perla:
The Grill - Italian-Argentinian grill.
The Market - Salads and Rodizio grill. Open for dinner.
Hadar - International buffet. Open for lunch and dinner.
Bana - Contemporary Asian dinning experience.
Passion - Elegant signature cuisine. The is a $90 per person surcharge for clients dining at the Passion Restaurant.
Fuego - Latin fusion gastro bar.
Sunrise Grill - Snacks and grilled specialties offered at Paradisus Playa del Carmen La Esmeralda.
Olio - Italian cuisine available during lunch and dinner.
Naos - International lunch and dinner.
Sunset Grill - Mexican snacks and light meals served next to the pool area.
Mole - Mexican contemporary cuisine.
La Palapa - Lunch and dinner service, offering themed buffets, hot and cold appetizers, delicious main courses, and desserts.
Vento - Mediterranean experience.
Gabi Club - Ultimate chill out club.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Pilates, Body Balance, Tango Classes, Meditation, Spinning, Beach Volleyball, Aqua Fitness, Merengue, Snorkeling, Steps, Aerobics, Wine Tasting
Nightly Activities & Entertainment:
Daily Happenings, Shows
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
199 Recommend
199 past Apple Vacationers would recommend Paradisus Playa del Carmen La Perla to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 7708reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Nice place for a vacation, but...
Steven H,
Thu Feb 16 13:18:30 EST 2017
Really enjoyed the property and service here. We did the royal service, which was worth the added expense. Our butler, Alex, was the best! The property was in great shape and all was good. My only complaint was that there are known cons, or scams, in town where people pretend to work at the hotel in order to gain some trust. Well, we met such a person and made a purchase at his "grandfather's" store. When we got back and read some of the reviews and online warnings, my wife spent a good deal of time in tears knowing she had been taken. When I read about this, it appeared to be common. There is no way the hotel did. It know about this. No way! So why wouldn't they warn us about such things? A note in our room, or for Pete's sake, have our butler tell us! This was avoidable.

"Is this heaven?"
Kim W,
Thu Feb 16 09:12:15 EST 2017
While this was our first experience at Paradisus La Perla (Royal Service), it certainly won't be our only experience. We were vacationing with another couple whom had stayed at resort previously - 6 times - and they have always spoken about how amazing it was, but you know that feeling you get sometimes when someone is talking about something so incredibly wonderful, and you think to yourself, "geez, I hope i'm not expecting too much" and then you feel disappointed with your own experience? Well, that didn't happen. Not even close. We stayed at this exquisite resort from Jan 4-13, 2017 and it was everything we were led to believe it would be, plus more. We were fortunate enough to have booked a swim up suite (strike that from the bucket list), and every morning woke up in our king size comfortable bed with good linen (important!), and walked outside to start the day with a swim. Every night we requested a carafe of coffee for the morning, and after we finished our swim, our coffee would arrive. A truly customized service. The suite itself was just what was required - not too big and not too small - with all the comforts of home. Great closet/drawer space, a sitting room, and a beautiful bathroom that two people could comfortably get ready in. Not to much the huge separate shower - with two rainfall shower heads. The suite also had two huge bathtubs - one in the bathroom and one on the terrance. The first time i used the bathtub on the terrace, I felt a little awkward, but with the help from a glass of wine, it passed. Regarding the butler service. These people are wonderful - kind, thoughtful, at your service of course, but not in an intrusive way. It took us a little bit of time to adjust to having Gilberto Torres asking us upon arrival and every day thereafter how he could help make our stay better. Guests are provided with a cell phone with a direct line to their butler, but other than helping us with dinner reservations, and responding to our request for help with the pillow service (brilliant!), there really wasn't anything that we needed. Or so we thought. Every night when we'd return to our room where was a thoughtful something left for us on behalf of our butler, to say "thank you" for staying, with the intention of making our stay even more special. From baths drawn with rose petals, to aromatherapy pillows set on the bed, to chocolate to a bottle of wine. So thoughtful and warm. Maid service was also exceptional - twice a day (morning and evening) our room was cleaned (morning) and then refreshed at the end of the evening. Sadly, this made the stark reality of home life a little shocking upon my return. The grounds are beautiful and clean. And safe. Never was I uncomfortable walking around the resort during the evening. It was always very peaceful and calm. I found it quite striking that this property housed both a family section and an adults only section. The chaos and giggles of little ones really wasn't experienced unless you ventured to the family side of the resort. For me, so much of the experience of a vacation is about the food. I care about the food i'm eating! And i was very happy with all of the restaurants we visited, although we did have all but one of our breakfasts at la palapa, and a couple of our dinners there. Excellent food, and service. Most evenings after dinner we would make our way to the M Bar (martinis and wine), followed by the South Avenue bar where you could enjoy charming live music and entertainment. The staff at this particular spot were both lovely and attentive. Our very favourite part of this resort was where we spent most of our days relaxing and enjoying ourselves - at the Royal Service pool and swim up bar. I'm not sure if its always as great as it was when we were there - but we had an amazing time. Exceptional service by the bar staff at the swim up, and a special shout out to the darling Alfredo who was the pool server we saw every day - so so helpful, and not only with the food and drinks. Special thanks also to Luis who managed the Royal Service towels - exceptional customer service with towels and a very sweet disposition every time we saw him. And for the things I wished I'd known before learning toward the end of my stay: - if you are going to tip, tip with pesos, as I learned it was more beneficial for the staff vs the conversion process from US $ - we went into Playa de Carmen for one day/evening. Do this. Support and experience the real culture. The people are lovely and grateful. It's safe as long as you're smart in where you visit (aka don't visit the same kind of areas you wouldn't visit at home!) - venture down the beach to the public beach area. it's about a 10 minute walk. The beach is magnificent, there are no rocks going out to the ocean and we loved the diversity of everyone enjoying this beach - just beyond the public beach there is a set up for massages. The four of us wandered down on our second last day and we enjoyed a 1 hour massage on the beach together with the sounds of the ocean as our background - and finally, the lounge chairs at the Royal Service pool. While there is always room for all guests with the cabanas and chairs, it seemed like the lounge chairs were always reserved early. I hope you choose to stay at the Paradisus La Perla and partake in the Royal Service. I've been very fortunate to have traveled to many resorts in the Caribbean, and this, by far was the most indulgent and cared for experience I've had. Truly grateful.

A Beautiful Resort,
Maureen M,
Thu Feb 16 08:51:53 EST 2017
Just returned from a most enjoyable week at "The Paradisus Resort". Rooms were spacious, clean and had all the amenities. We ate in many of the restaurants and the service and food choices were exceptional. Enjoyed the evening live shows, the dancers were so professional and hard working. Entertainment staff were helpful and friendly. Thanks to Ramon for the Tango lesson, Joe for his dancing skills. and the warm smiles from Flora (Flower). Maureen, Toronto, Canada

Beatiful surprise
Jose Angel S,
Thu Feb 16 07:01:42 EST 2017
Just a few lines to share with everybody! The incredible experiencias in this hotel. Top restaurants, very comfortable rooms and lovely areas. Above all, i have to congrarulate and say thank you so much Ariadna Juzaino que made my jacuzzi with petals, bubbles and debe me a beautiful handmade heart from Oaxaca city, but everything was surprise, you made our holiday unique. We will definitely come back and recommend this resort. Thank you!

Great All Inclusive
Alan M,
Wed Feb 15 19:28:01 EST 2017
Great week very nice room spacious with nice amenities. Lovely helpful staff. Wife enjoyed gym and yoga. Restaurants were good and varied. Fun entertainment at night. Only complaint was minimal free minibar and pool was not heated so cool days kept people out



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