Cancun

Paradisus Playa del Carmen La Perla


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Rated "Best Staff & Service - Mexico" by Apple Vacationers in 2018.

Located in a stunning little bay, Paradisus Playa del Carmen La Perla is a superior adults-only (18+) luxury resort in the Riviera Maya, combining a prestigious Caribbean setting with world-class facilities, Royal Service, the ultimate in spa treatments, and a relaxed ambiance. Nearby is famous Playa del Carmen's 5th Avenue as well as archaeological sites such as Tulum, Chichen Itza and Coba.

Take your senses on a culinary tour through 14 remarkable restaurants serving delicious cuisine from all around the world. Enjoy fine, elegant meals by 7 Star Michelin Chef Martin Berasategui. The 16 bars serve unlimited international premium brand drinks.

Enjoy life-enriching experiences such as tango dance classes, sushi-making, and sensorial experiences. YHI Spa is a 19,267 sq. ft. full-service indoor spa with a beauty salon and a state-of-the-art Health Club. There are also one-on-one wellness programs designed to meet your mind and body goals.

Greening Your Life: Part of the Greening Your Life initaitive, this property has held Earth Check certification since 2014 and has received GreenLeader Platinum Hotel status from TripAdvisor. The resort also uses energy saving bulbs, has a linen reuse program, actively works to donate and reuse both food and materials, and controls carbon emissions through a carbon neutral program.

As of January 1st, 2017, there will be a service charge of $5 usd per delivery service for the Paradisus Playa del Carmen La Perla guests for Room Service. Delivery Fee will not be applicable for Royal Service and Family Concierge categories.

Find more information about Melia Hotels International.

Learn more about Riviera Maya.
HOTEL LOCATION
Located in stunning Little Bay, 45 minutes from Cancun International Airport and 5 minutes from the famous 5th ave.
Address:
Playa del Carmen
QR

MX
Local Phone: 011-52-984-87...
Toll Free Phone: 800-33-MELIA
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
There are Bali Beds located at La Perla swimming pool area, these can be booked at an additional cost to guests.
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Snorkeling: Additional Charge
Hobie Cats: Additional Charge
Paddle Boats: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Additional Charge
Other Sports Available
Raquetball: Additional Charge
Health Club / Spa
Jacuzzi: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Adults only (18+years) Elegant modern resort with ecological feeling. Beach: Little Bay with white sand beach and views of Cozumel island. In front of the second largest coral reef formation in the world. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 394
Year Opened: 2011 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
There is a $90 per person surcharge for guests dining at Passion Restaurant (applies for the 7 course menu tasting; surcharge for Paradisus Playa del Carmen guests only). Effective as of 08/02/18 the tennis court is no longer offered.
ROOM TYPES
1BD SUITE SWIMUP ROYALSERVICE
Suite includes one bedroom with a separate living area with a sofa bed and a kitchenette, and a private patio with a whirlpool and swim-up access to a po ol. Guests also enjoy the privileges of the Royal Service.
2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
1BD MASTER SUITE ROYAL SERVICE
Master Suite includes a separate living area with a sofa bed, a kitchenette with a dining area, and a private balcony or terrace with a whirlpool. Guests also enjoy all the privileges of the Royal Service.
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
ONE BEDROOM SUITE
646 sq. ft. one-bedroom suite with 194 sq. ft. terrace with Jacuzzi. Free WiFi and 24-hour room service. Rain shower. Two double beds, separate living room area with sofa bed, and kitchenette.
2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
PARADISUS JUNIOR SUITE
Spacious 570 sq. ft. suite with large private terrace. Rainfall shower and deep soak tub. Separate sitting area. 24-hour room service. Free WiFi. Max. occupancy: 3 guests
1 King Bed Rollaways Available, Rollaway Charge:when 3 adults
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
1BD MASTER ROYALSERV SWIMUP
Master Suite includes a bedroom with a separate living area with a sofa b ed, a kitchenette with a dining area, and a private patio with direct swim-out access to a pool. Guestroom also features all the privileges of the Royal Service.
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
TWO BEDROOM MASTER SUITE
1539 sq. ft. two-bedroom master suite with two private terraces, each with a private Jacuzzi. Double rainfall shower and deep soak tub. Separate living room with sofa beds and kitchenette with dining area. Free WiFi.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
ROYAL SERVICE PARADIS JRSUITE
Spacious 570 sq. ft. suite with 151 sq. ft. terrace featuring a Jacuzzi. Royal Service lounge and amenities. 24-hour room service. Free WiFi. Personalized turndown service. Private Royal Service pool. Private beach area with beach concierge, and more.
1 King Bed Rollaways Available, Rollaway Charge:when 3 adults
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
ONE BEDROOM SUITE SWIM UP
646 sq. ft. one-bedroom suite with direct access to pool via private 194 sq. ft. terrace with Jacuzzi. Separate living room area with sofa bed, and kitch enette. Free WiFi and 24-hour room service. Rain shower.
2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
PARADISUS JUNIOR SUITE SWIM UP
Spacious 570 sq. ft. suite with access to pool via a private terrace. Double rainfall shower and deep soak tub. Separate sitting area. 24-hour room service. Free WiFi. Max. occupancy: 3 adults
1 King Bed Rollaways Available, Rollaway Charge:when 3 adults
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
1 BEDROOM SUITE ROYAL SERVICE
Suite includes a bedroom a separate living room area with a sofa bed, a kitchenette, and a private balcony or terrace with a whirlpool. Guests also enjoy the privileges of the Royal Service.
2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
ROYAL SERVICE LUX JRS SWIMUP
570 sq. ft. suite with 151 sq. ft. terrace with a Jacuzzi, and private access to pool. Free WiFi and 24-hour room service. Royal Service lounge and amenities. Personalized turndown service. Royal Service pool and beach with concierge service, and more.
1 King Bed Rollaways Available, Rollaway Charge:when 3 adults
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
DINING
Paradisus Playa del Carmen La Perla features 1 meal plan options:
All Meals, Drinks & Tips
There are 14 Restaurants at Paradisus Playa del Carmen La Perla:
The Market - Salads and Rodizio grill. Open for dinner.
Hadar - International buffet. Open for lunch and dinner.
Bana - Contemporary Asian dinning experience.
Passion - Elegant signature cuisine. The is a $90 per person surcharge for clients dining at the Passion Restaurant.
Fuego - Latin fusion gastro bar.
Sunrise Grill - Snacks and grilled specialties offered at Paradisus Playa del Carmen La Esmeralda.
Olio - Italian cuisine available during lunch and dinner.
Naos - International lunch and dinner.
Sunset Grill - Mexican snacks and light meals served next to the pool area.
Mole - Mexican contemporary cuisine.
La Palapa - Lunch and dinner service, offering themed buffets, hot and cold appetizers, delicious main courses, and desserts.
Vento - Mediterranean experience.
Gabi Club - Ultimate chill out club.
The Grill - Italian-Argentinian grill.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Pilates, Body Balance, Tango Classes, Meditation, Spinning, Beach Volleyball, Aqua Fitness, Merengue, Snorkeling, Steps, Aerobics, Wine Tasting
Nightly Activities & Entertainment:
Daily Happenings, Shows
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
269 Recommend
269 past Apple Vacationers would recommend Paradisus Playa del Carmen La Perla to their friends and family
TripAdvisor Web Reviews
Based on 11060reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Paradise Getaway
Jen R, Boston, Massachusetts
Sun Feb 17 14:02:46 EST 2019
La Perla blew us away from the start of our trip; upon arrival the lobby had a fragrance my husband and I immediately commented on which made us feel like we were on vacation. After checking in, we were greeted by Joao who sat us down in the lobby, explained the resort, restaurants, what was included and asked if we were celebrating any special occasions. We let him know we were there celebrating our 30th birthdays, he made note of this,congratulated us, but sadly this was as far the only acknowledgment of the birthdays for the week. (Which was fine, but why ask?) Our room was truly magnificent; large spacious room, gorgeous walk in shower, tub, mini bar and porch we were very pleased. My husband and I had a fun routine-run on the beach every day, grab breakfast then head to the beach. To note, the pool gets very crowded, and there are not many chairs around the actual pool-there are plenty of chairs but in random areas around the pool. it's also very much a part scene, which is fun, but we wanted to relax more so went to the beach. We wanted to thank our very special friend, Miguel Aguilar, the beach concierge. He greeted us every day, walked us to our "spot", educated us on the activities that were happening at the hotel each day, asked us how the rest of our days were after he left us the night before and was just the best. He went above and beyond to make us feel comfortable, held our personal items when we went on the jet skis, and ensured we were the happiest we could be-truly THANK YOU!! We would also like to thank Alberto at Jao Puin-the sushi restaurant. We had a late dinner reservation one night so asked if we could sit at the bar and get a few sushi rolls prior to our dinner. Alberto truly "wow'd" my husband and I. He asked what we liked, we told him and he made some incredible rolls for us, he gave quite the presentation and made us feel very special-thank you, Alberto!! Overall, great experience-things to note: people on the beach will walk by you hourly asking if they can sell you things, resort workers definitely encourage tipping, restaurants at dinner always trying to upsell on their wines...just keep in mind!!

La Perla Royal Service
Greg F, Ludlow, Kentucky
Sun Feb 17 09:31:34 EST 2019
Pool and private beach along with exclusive restaurant were extremely convenient Daniel and Elias took great care to get our beach or pool chairs/towels set up in the morning Alejandro was a great butler

Ops Conference
slb0919,
Fri Feb 15 11:30:07 EST 2019
Fantastic - Food Fantastic - Sleeping Rooms Fantastic - Conference Rooms Fantastic and Employees were very welcoming and Ignacio Perez Martinez was EXCELLENT to work with. Anything we asked for it was taken care of quickly. Look forward to our 2020 Conference at Paradisus.

Great stay
Cassandra J,
Fri Feb 15 05:47:10 EST 2019
Everything was great except for the beach, and the breakfast was the same everyday. Bana was awesome!!! The rooms were always clean, the pool was great! All the staff were very friendly and helpful! Royal service rooms were amazing!

Service was not 4 or 5 stars.
Elizabeth K,
Thu Feb 14 12:20:21 EST 2019
Was told main pool was heated but it was not on. More people out of the pool then inside. Drinds at the pool had no alchol i had to tell waiter to add and he did. PS you should not ask. Premium alcohol was part of the package but you had to ask at the bars because they put behind close doors.They had limtited top shelf liquor at the bars. There was only 2-3 good restaurants for dinner. I was there for 8 nights.had to eat 2-3 times at the same restaurants. Lunch was a joke pool food was 2nd class and restaurant for lunch had limited menu. Last year i stayed in Jamaica at Iberostar aldults only. The service 5 star food 5 star had a great time and will use this chain again.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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