Cancun

Paradisus Playa del Carmen La Esmeralda


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Paradisus Playa del Carmen La Esmeralda is a beautiful family luxury hotel with world-class facilities, the ultimate in spa treatments and a relaxed ambiance. This resort boasts the most swim-up suites of any resort in Mexico, and the signature Family Concierge Suites feature personalized service and luxuries to meet every family's needs.

Shared amenities with Paradisus Playa del Carmen La Perla include 12 restaurants with some of the finest dishes in Riviera Maya. Dining choices include Mediterranean, Mexican, Asian, Latin, show cooking, and a wood-fired pizza oven. Other shared amenities in El Zocalo are a library, a shopping area, lit tennis courts, an activities center, and a Palapa with a game room.

The Family Concierge Suites pamper both kids and adults! All suites have a private terrace with Jacuzzi and tanning area, a Welcome Paradisus Kids Beach Kit, robes and slippers for kids and adults, luxury bathroom amenities for adults, and PS2, Xbox 360, or Wii available in-room upon request (24 hour limit). There are also family activities and excursions including swimming, classes, painting, and massage lessons.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, This property has been Earth Check certified since 2014 and holds GreenLeader Platinum Hotel status from TripAdvisor. In order to conserve resources, the resort follows a carbon neutral and linen reuse program, utilizes energy saving bulbs, and measures and regulates the use of energy at least four times per year.

There is As of January 1st, 2017, there will be a service charge of $5 usd per delivery service for the Paradisus Playa del Carmen La Esmeralda guests for Room Service. Delivery Fee will not be applicable for Royal Service and Family Concierge categories. Find more information about Melia Resorts.

Learn more about Cancun.
HOTEL LOCATION
located in stunning Little Bay, 45 minutes from Cancun International Airport and 5 minutes from the famous 5th ave.
Address:
Playa del Carmen
QR

MX
Toll Free Phone: 800-33-MELIA
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Snorkeling: Additional Charge
Hobie Cats: Additional Charge
Paddle Boats: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Additional Charge
Health Club / Spa
Jacuzzi: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Elegant, modern resort with ecological feeeling. Beach: Little Bay with white sand beach and views of Cozumel Island. In front of the second largest coral reef formation in the world. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 394
Year Opened: 2011 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
The is a $50 per person surcharge for clients dining at the Passion Restaurant.
ROOM TYPES
1BDMASTER SWIM FAMILYCONCIERGE
Master Suite includes a bedroom with a king bed, a separate living room with a sofa bed, a kitenette with a dining area, and a terrace with a whirlpool tub and swim-up access to a pool. Guests also enjoy the exclusive services of the Family Concierge.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
ONE BEDROOM SUITE
642 sq. ft. one-bedroom suite with 194 sq. ft. balcony with Jacuzzi. Rainfall shower and deep soak tub. Two double beds, living room area with sofa bed, and kitchenette. 24-hour room service and free WiFi.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
PARADISUS JUNIOR SUITE
Spacious 517 sq. ft. guest suite with large private terrace. Rainfall shower and deep soak tub. Sofa in living area. 24-hour room service. Free WiFi. One king or two double beds.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
TWO BEDROOM MASTER SUITE
Modern suite includes one bedroom with a king bed, and another with two double beds. Other features include a large living room with two sofa beds, a kitchenette, bathroom with a rainfall shower, a whirlpool tub, and two private terraces.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
FAMILY CONCIERGE JUNIOR SUITE
Spacious 517 sq. ft. guest suite with large terrace. Rainfall shower with deep soaking tub. Free WiFi and 24-hour room service. All-day assistance of a family concierge. Private Family Concierge pool and private beach area. Kids amenities and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
ONE BEDROOM SUITE SWIM UP
642 sq. ft. one-bedroom suite with 194 sq. ft. balcony with Jacuzzi and swim-up access. Two double beds, separate living room area with sofa bed, and kitchenette. Free WiFi and 24-hour room service.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
1BD SWIMUP FAMILY CONCIERGE
Suite includes two double beds, a separate living room area with a sofa bed, a kitchenette, and a terrace with a whirlpool and swim-up access to a pool. Guests also enjoy the exclusive Family Concierge services.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
ONE BEDROOM MASTER SUITE
The 893 sq. ft. one-bedroom master suite offers a 248 sq. ft. terace with a Jacuzzi. Rainfall shower and deep soak tub. King size bed, separate living room area with sofa bed, and kitchenette with dining room.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
PARADISUS JUNIOR SUITE SWIM UP
Spacious 517 sq. ft. guest room with swim-up access from large private terrace. Rainfall shower and deep soak tub. Sofa in living area and 24-hour room service. One king bed or two double beds. Free WiFi.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
1BEDROOM STE FAMILY CONCIERGE
Suite includes two double beds, a separate living room area with a sofa bed, a kitchenette, and a a terrace with a whirlpool. Guests also enjoy all of the privileges of the exclusive Family Concierge service.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
1 BEDROOM MSTR STE SWIM UP
The 893 sq. ft. one-bedroom master suite offers a large 248 sq. ft. terrace with a Jacuzzi and swim-up access to a pool. Rainfall shower and deep soak tub. One king bed, separate living room with sofa bed, and kitchenette with dining room. Free WiFi.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
1BDMASTERSUITE FAMILYCONCIERGE
Master Suite includes a bedroom with a king bed, a separate living room with a sofa bed, a kitenette with a dining area, and a terrace with a whirlpool tub. Guests also enjoy the exclusive Family Concierge services.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
DINING
Paradisus Playa del Carmen La Esmeralda features 1 meal plan options:
All Meals, Drinks & Tips
There are 13 Restaurants at Paradisus Playa del Carmen La Esmeralda:
Bana - Contemporary Asian dinning experience.
Passion - Elegant signature cuisine. The is a $50 per person surcharge for clients dining at the Passion Restaurant.
Fuego - Latin fusion gastro bar.
Naos - International lunch and dinner.
Mole - Mexican contemporary cuisine.
Olio - Italian cuisine served a la carte for dinner from 6 p.m. to 11 p.m. Open for snacks from noon to 4 p.m. Exclusive for Family Concierge Guests.
Vento - Mediterranean experience.
Passion - Six Star Michelin Chef Martin Berasategui runs this retro-glamorous restaurant. Open to all, including non-guests. Not part of the all-inclusive plan. Open for dinner. Dress code: Elegant. AAA 5 Diamond Award.
Gabi Club - Ultimate chill out club.
La Palapa Grill - Exclusive for Family Concierge guests.
The Grill - Italian-Argentinian grill.
The Market - Salads and Rodizio grill. Open for dinner.
Hadar - International buffet. Open for lunch and dinner.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Pilates, Body Balance, Tango Classes, Meditation, Spinning, Beach Volleyball, Aqua Fitness, Merengue, Snorkeling, Steps, Aerobics, Wine Tasting
Nightly Activities & Entertainment:
Daily Happenings, Shows
CHILDREN'S PROGRAMS
Pool Games, Fingerpainting, Mini Disco, Surprise Games, Camping Night, Water Slide, Beach Excursions, Treasure Hunts, Kid's Circus Dinner.
Applicable Ages: 5 to 12 years old

Children's Facilities
PlayGround
Game Room
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
92 Recommend
92 past Apple Vacationers would recommend Paradisus Playa del Carmen La Esmeralda to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6328reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Honeymoon mix-up
582joshuaj, Phoenix, Arizona
Tue Feb 21 16:35:47 EST 2017
The hotel staff and amenities are great; however, there was a mix up with our reservation (that's what they told us) which had us stay on the family side of the resort during our honeymoon. We had spend the previous 6 days at the Paradisus in Cancun and loved it. We expected the same here but unfortunately did not have it. The front desk did their best to accommodate us but it was hard to be around hundred of screaming kids on our honeymoon.

Best family all-inclusive ever! 10 stars worthy!
ani b,
Tue Feb 21 13:13:45 EST 2017
This place is absolutely fabulous! We are a family of 5 with 3 minor children and we were treated like royalty with the family concierge. The service was amazing and consistently professional all throughout, the food was impressive and incredible (with one minor hiccup at Bana - sushi was too dry) the drinks were perfect, the entertainment was mind-blowing, and the kidszone was unbelievably organized. Alan from family concierge was so attentive, left daily surprises at our room and so accommodating. The Olio restaurant's service was unbelievable, pulling chairs and laying napkins on your lap after each time you got up, and their food was delicious. Angel our waiter was so attentive and smooth. It felt like white glove service here. Manuel at the family concierge beach was Excelente! So sweet and attentive to our multiple orders of drinks and food each day with a great smile on his face! We travel a ton each year, 13 trips a time, and this was by far the best experience ever. We will definitely go with Melia resorts and hope to visit again next year. The only downfall was the seaweed in the beaches but that's of no fault of the resort. Don't hesitate and do the family concierge! Its so worth it.

Long weekend getaway
nicolesT3523IW, Denton, Texas
Tue Feb 21 07:00:56 EST 2017
We booked this trip for 4 nights. After reading many reviews and comparing prices and airfare from DFW this was our choice. I was nervous about booking based on internet reviews only, but they proved to be fair and accurate. We booked through TripAdvisor so could not choose if we were in La Esmeralda or La Perla, but that was not a concern. Our room was on the La Esmeralda side but it was very quiet and we simply walked over to the adult side to go to the beach and the pool. Meals: We ate the buffet for dinner the night we arrived, as we did not make reservations in advance. I'm not sure if you have to do this, but we did make reservations for the two other nights we planned to eat dinner in a restaurant. The buffet was Mexican food that night and overall was pretty good. We had dinner in the hibachi restaurant and it was good, although not as flashy in terms of entertainment experience as we expected. Also, we thought it was adults only but we ate with a family. We didn't mind (we have kids of our own, they were at home) but some people really might not want to be with kids. We ate at La Palapa the third night and it was delicious. Excellent food, great atmosphere, no kids. Breakfast we usually had the buffet and it was fine, but not great. Our room service breakfast was better. But cooking for large crowds is not easy and the food was still satisfactory. Lunches were either in the Market Grill or by the pool. The poolside nachos were exactly what I wanted. Not fancy, perfect food for snacking. Pool: We stuck to the adult pool. It is fairly large and there are plenty of chairs. I imagine at busier times of the season you would need to get to the pool early to get a good spot, but we always showed up in the afternoon and had no problems. The pool bar closed early though, we weren't expecting that. Service was great though and there was often some kind of musical entertainment at least part of the day. Beach: We went to the beach every morning. If we got there by 10:00 we could get chairs and a table with a good view and shade for those wanted it. Beach drink service was excellent. We aren't big swimmers, but there are definitely rough spots in the sand where the reef is coming up and it is uncomfortable to walk far out. The water was typically calm enough for swimming though. We did not do any of the water activities, but there appeared to be plenty to choose from.

Vacation Esmeralda
924sachins, Greenwich
Tue Feb 21 06:36:40 EST 2017
Truly outstanding experience. Was not expecting this. First real all-inclusive and the food was outstanding.The service was impeccable as well. Leonardo, our concierge/Butler went above and beyond to make the stay unforgettable.

Shanley Review
bethsG505IT, New York City, New York
Tue Feb 21 06:33:46 EST 2017
The hotel is beautiful. The rooms and how you cater to families and especially children with the in room services and offering a children's menu in every restaurant is top notch. I do think some butlers are much more engaging and ours was very nice but it seems some families had a lot more amenities from their butlers than my family and I did. But we loved our stay and would like to come back next February.



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