Cancun

Paradisus Playa del Carmen La Esmeralda


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Paradisus Playa del Carmen La Esmeralda is a beautiful family luxury hotel with world-class facilities, the ultimate in spa treatments and a relaxed ambiance. This resort boasts the most swim-up suites of any resort in Mexico, and the signature Family Concierge Suites feature personalized service and luxuries to meet every family's needs.

Shared amenities with Paradisus Playa del Carmen La Perla include 12 restaurants with some of the finest dishes in Riviera Maya. Dining choices include Mediterranean, Mexican, Asian, Latin, show cooking, and a wood-fired pizza oven. Other shared amenities in El Zocalo are a library, a shopping area, lit tennis courts, an activities center, and a Palapa with a game room.

The Family Concierge Suites pamper both kids and adults! All suites have a private terrace with Jacuzzi and tanning area, a Welcome Paradisus Kids Beach Kit, robes and slippers for kids and adults, luxury bathroom amenities for adults, and PS2, Xbox 360, or Wii available in-room upon request (24 hour limit). There are also family activities and excursions including swimming, classes, painting, and massage lessons.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, This property has been Earth Check certified since 2014 and holds GreenLeader Platinum Hotel status from TripAdvisor. In order to conserve resources, the resort follows a carbon neutral and linen reuse program, utilizes energy saving bulbs, and measures and regulates the use of energy at least four times per year.

There is As of January 1st, 2017, there will be a service charge of $5 usd per delivery service for the Paradisus Playa del Carmen La Esmeralda guests for Room Service. Delivery Fee will not be applicable for Royal Service and Family Concierge categories. Find more information about Melia Resorts.

Learn more about Cancun.
HOTEL LOCATION
located in stunning Little Bay, 45 minutes from Cancun International Airport and 5 minutes from the famous 5th ave.
Address:
Playa del Carmen
QR

MX
Toll Free Phone: 800-33-MELIA
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Snorkeling: Additional Charge
Hobie Cats: Additional Charge
Paddle Boats: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Additional Charge
Health Club / Spa
Jacuzzi: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Elegant, modern resort with ecological feeeling. Beach: Little Bay with white sand beach and views of Cozumel Island. In front of the second largest coral reef formation in the world. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 394
Year Opened: 2011 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
The is a $50.00 USD per person surcharge for clients dining at the Passion Restaurant.
ROOM TYPES
1 BEDROOM MSTR STE SWIM UP
The 893 sq. ft. one-bedroom master suite offers a large 248 sq. ft. terrace with a Jacuzzi and swim-up access to a pool. Rainfall shower and deep soak tub. Separate living room with sofa bed, and kitchenette with dining room. Free WiFi.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
1BDMASTERSUITE FAMILYCONCIERGE
Master Suite includes a bedroom with a separate living room with a sofa b ed, a kitenette with a dining area, and a terrace with a whirlpool tub. Guests also enjoy the exclusive Family Concierge services.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
1BDMASTER SWIM FAMILYCONCIERGE
Master Suite includes a bedroom with a separate living room with a sofa b ed, a kitenette with a dining area, and a terrace with a whirlpool tub and swim-up access to a pool. Guests also enjoy the exclusive services of the Family Concierge.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
ONE BEDROOM SUITE
642 sq. ft. one-bedroom suite with 194 sq. ft. balcony with Jacuzzi. Rainfall shower and deep soak tub. Living room area with sofa bed, and kitchenette. 24-hour room service and free WiFi.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
PARADISUS JUNIOR SUITE
Spacious 517 sq. ft. guest suite with large private terrace. Rainfall shower and deep soak tub. Sofa in living area. 24-hour room service. Free WiFi.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
TWO BEDROOM MASTER SUITE
Modern suite includes a large living room with two sofa beds, a kitchenette, bathroo m with a rainfall shower, a whirlpool tub, and two private terraces.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
FAMILY CONCIERGE JUNIOR SUITE
Spacious 517 sq. ft. guest suite with large terrace. Rainfall shower with deep soaking tub. Free WiFi and 24-hour room service. All-day assistance of a family concierge. Private Family Concierge pool and private beach area. Kids amenities and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
ONE BEDROOM SUITE SWIM UP
642 sq. ft. one-bedroom suite with 194 sq. ft. balcony with Jacuzzi and swim-up access. Separate living room area with sofa bed, and kitchenette. Free Wi Fi and 24-hour room service.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
1BD SWIMUP FAMILY CONCIERGE
Suite includes a separate living room area with a sofa bed, a kitche nette, and a terrace with a whirlpool and swim-up access to a pool. Guests also enjoy the exclusive Family Concierge services.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
ONE BEDROOM MASTER SUITE
The 893 sq. ft. one-bedroom master suite offers a 248 sq. ft. terace with a Jacuzzi. Rainfall shower and deep soak tub. Separate living room area with sofa bed, and kitchenette with dining room.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
PARADISUS JUNIOR SUITE SWIM UP
Spacious 517 sq. ft. guest room with swim-up access from large private terrace. Rainfall shower and deep soak tub. Sofa in living area and 24-hour room service. Free WiFi.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
1BEDROOM STE FAMILY CONCIERGE
Suite includes a separate living room area with a sofa bed, a kitche nette, and a a terrace with a whirlpool. Guests also enjoy all of the privileges of the exclusive Family Concierge service.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
DINING
Paradisus Playa del Carmen La Esmeralda features 1 meal plan options:
All Meals, Drinks & Tips
There are 13 Restaurants at Paradisus Playa del Carmen La Esmeralda:
The Market - Salads and Rodizio grill. Open for dinner.
Hadar - International buffet. Open for lunch and dinner.
Bana - Contemporary Asian dinning experience.
Passion - Elegant signature cuisine. The is a $50 per person surcharge for clients dining at the Passion Restaurant.
Fuego - Latin fusion gastro bar.
Naos - International lunch and dinner.
Mole - Mexican contemporary cuisine.
Olio - Italian cuisine served a la carte for dinner from 6 p.m. to 11 p.m. Open for snacks from noon to 4 p.m. Exclusive for Family Concierge Guests.
Vento - Mediterranean experience.
Passion - Six Star Michelin Chef Martin Berasategui runs this retro-glamorous restaurant. Open to all, including non-guests. Not part of the all-inclusive plan. Open for dinner. Dress code: Elegant. AAA 5 Diamond Award.
Gabi Club - Ultimate chill out club.
La Palapa Grill - Exclusive for Family Concierge guests.
The Grill - Italian-Argentinian grill.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Pilates, Body Balance, Tango Classes, Meditation, Spinning, Beach Volleyball, Aqua Fitness, Merengue, Snorkeling, Steps, Aerobics, Wine Tasting
Nightly Activities & Entertainment:
Daily Happenings, Shows
CHILDREN'S PROGRAMS
Pool Games, Fingerpainting, Mini Disco, Surprise Games, Camping Night, Water Slide, Beach Excursions, Treasure Hunts, Kid's Circus Dinner.
Applicable Ages: 5 to 12 years old

Children's Facilities
PlayGround
Game Room
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
122 Recommend
122 past Apple Vacationers would recommend Paradisus Playa del Carmen La Esmeralda to their friends and family
TripAdvisor Web Reviews
Based on 8439reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Be aware of beach conditions
berenator, Corpus Christi, Texas
Thu Jun 21 19:57:34 EDT 2018
We have been coming to Playa del Carmen since 2005. We live in a coastal area ourselves. So we understand this is a ever changing thing. However, we should have been informed about the amount of algae and condition of the beach before we arrived. The second we stepped out of the shuttle, we could smell the stinking odor. It is all over the property. We come here because of the white sand and beautiful beach water. Not sure we will be able to enjoy the beach at all this trip. We asked about going to the Cancun sister property if the beach was better there but we’re told they’re separate properties and thus we would have to pay $150 per person to go. That’s ridiculous. Aside from this MAJOR detriment, the pools and staff are okay. We’ve been offered a lot more stuff for sale than at other resorts but they’re not pushy about things. Food is good and alcohol is premium brands. The kids pool is fun for the kids.

Exceeded expectations! Great family time
Wizkonzin,
Thu Jun 21 17:25:51 EDT 2018
The more I visit resorts, the more I acknowledge how hard is to please us as clients. It’s just a major team work hotel staff has to do to make everything be perfect. So I want to give credit for that. And that’s actually the reason i won’t give 5 stars. Everything was great, we where staying at family concierge. ask twice for breakfast( different day) from room service, the service was scheduled the night before. They were late for 15 and 20 min The second time so we couldn’t really eat breakfast because we had to leave to the airport. Also went to the timeshare talk without Knowing the purpose of it. Misunderstanding? Maybe. But I already have time share with other Company so I KNOW I don’t want and think timeshares are useful for me. Aside from that, room was spacious and comfortable. Restaurants had an amazing menu. I don’t really think you have to leave the hotel to eat somewhere else. I bet restaurants are way better in hotel than outside. Beach is full of seaweed so smells like hell and you definitely can’t get in. But you can chill at the camastros. Pool area is great, just felt could be better if they turn on the 1,124 bose speakers they have around. We had a great time! We highly recommend tou to stay at the paradisus. Would definitely stay there again.

DO NOT WASTE your money on this resort.
Jackie O,
Thu Jun 21 08:35:26 EDT 2018
First of all - you have NO hair braiding!!! I wanted braids and so did my kids and you didn't have it !! I know its a SPA conflict but come on ... SPA is one thing and hair braiding by the beach or pool is something else. 2nd- your buffet needs more fresh Mexican fruit and more authenic Mexican food . Construction needs to be done in slower months not in your busy time. AND YOUR CONCIERE CAN'T SCAM PEOPLE BY TELLING THEM THEY ARE GOING TO THE SPA AND TAKE THEM TO THE TIMESHARE SPEECH. Pools need to close later then 6pm- we are on vacation 8pm is better. I have visited 3 other resorts and this was not what I expected from this resort. I wanted my parents that are 60 years old to visit me the first day to see the resort and relax with us and you wanted me to pay a ridiculous amount to be with me a couple of hours. (they were at secrets maroma) I will NEVER visit another Melia resort again. Rooms were good but even the snacks were the same everyday. And the store on resort was extremely high cost. We had to drive to the downtown area to buy anything we needed. My teenage kids were very bored (12/18)

Paradise in Playa
Artur A, Chicago, United States
Wed Jun 20 11:20:03 EDT 2018
A great place to spend some time away from the hustle and bustle. Very good food and great selection, though not an overflowing cornucopia, some wait for special requests. Night time shows were very interesting and varied, even if the space to view them was limited.

Honest Review of a Frequent Traveler (15+ resorts)
SGrinberg, Philadelphia, Pennsylvania
Wed Jun 20 09:48:11 EDT 2018
My family and I went to Paradisus La Esmeralda from June 12-19. The group was 12 individuals ranging from ages 5 to older adults. Here is my honest review about this resort, but I want to give a bit of background information; it was raining for 6 out of the 8 days we were in Playa del Carmen. Check in: very smooth process, room was ready upon our arrival. We asked for 5 rooms on the first floor close to each other and that is what we received. We arrived around 4 pm, and all restaurants were closed except Sunrise Grill (Pool Bar). We ate here and were impressed with the attentiveness and how good the food actually was. Arriving to our rooms, our luggage was brought to us and the rooms were extremely spacious and upscale. One downside is the junior suites look out to a cobble stone drive way, but we don’t really use the patio/ balcony much anyway so it wasn’t a big deal. The Resort/ Grounds: A+ for maintenance and ground work of this resort. It is absolutely stunning here. The little details and the work around the inside and outside were kept clean all week long by workers. Beach/ pool: Of all the reviews I read before my trip, I saw many stating the seaweed was an issue. I could not believe my eyes when I walked onto the beach for the first time. Firstly, if you are coming on vacation to relax by the ocean like my family does, this is NOT the resort for you. On the basis of the ocean strictly, we will not be returning to this resort because of the ocean maintenance and upkeep. There is a THICK coat of seaweed that spans the entire Paradisus ocean for feet upon feet which makes it unbearable to even stand feet deep in. When asking the workers if the seaweed gets cleaned they responded by saying “not really” or “a little”. Because of the ocean, we were forced to stay by the pool. The pool was lovely, and even had a children’s pool which was so fun for the little kids in our family. The food: We were told to make reservations for restaurants because otherwise with a large party it would be almost impossible to eat anywhere other than the buffet Naos (Kid friendly). The guest services made multiple errors on our reservations and still added 4 children to the adult only restaurant reservations and we had issues getting into 2 restaurants, even though La Palapa accommodated the children and The Grill brought the family menus to the buffet and brought the food personally to us. The buffet is VERY AVERAGE, and quiet less variety than other all-inclusive resorts we have stayed at in the past. I would not recommend going to the buffet for anything other than breakfast because there are other/ more interesting options for lunch and dinner. Vento (middle eastern) was a family favorite as well as La Palapa, The Grill, and the Brazilian steakhouse. The Sunrise Grill was also great for a nice poolside lunch or snack. Entertainment/ Activities: one word: lacking. In comparison to other resorts whose entertainment work day and night with children/ teens/ young adults, in the one week I saw entertainment staff 1 time. There were 2 pool activities the entire week and because it was raining majority of our stay I was expecting them to work more to make sitting in the lobby or in the cabanas more fun. There were no REAL nightly shows except one night was a circus and the other nights consisted of either bands, djs, or small parties. Overall, this resort was very nice but a lot of small factors add up to conclude that this was not the resort for our family. Hopefully these tips will be able to help when narrowing your choices for your next stay.



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