Cancun

Paradisus Playa del Carmen La Esmeralda


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Paradisus Playa del Carmen La Esmeralda is a beautiful family luxury hotel with world-class facilities, the ultimate in spa treatments and a relaxed ambiance. This resort boasts the most swim-up suites of any resort in Mexico, and the signature Family Concierge Suites feature personalized service and luxuries to meet every family's needs.

Shared amenities with Paradisus Playa del Carmen La Perla include 14 restaurants with some of the finest dishes in Riviera Maya. Dining choices include Mediterranean, Mexican, Asian, Latin, show cooking, and a wood-fired pizza oven. Other shared amenities in El Zocalo are a library, a shopping area, a Kids Club, Baby Club, and game room.

The Family Concierge Suites pamper both kids and adults! All suites have a private terrace with Jacuzzi and tanning area, a Welcome Paradisus Kids Beach Kit, robes and slippers for kids and adults, luxury bathroom amenities for adults, and PS2, Xbox 360, or Wii available in-room upon request (24 hour limit). There are also family activities and excursions including swimming, classes, painting, and massage lessons.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, This property has been Earth Check certified since 2014 and holds GreenLeader Platinum Hotel status from TripAdvisor. In order to conserve resources, the resort follows a carbon neutral and linen reuse program, utilizes energy saving bulbs, and measures and regulates the use of energy at least four times per year.

There is As of January 1st, 2017, there will be a service charge of $5 usd per delivery service for the Paradisus Playa del Carmen La Esmeralda guests for Room Service. Delivery Fee will not be applicable for Royal Service and Family Concierge categories. Find more information about Melia Resorts.

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HOTEL LOCATION
located in stunning Little Bay, 45 minutes from Cancun International Airport and 5 minutes from the famous 5th ave.
Address:
Playa del Carmen
QR

MX
Toll Free Phone: 800-33-MELIA
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Snorkeling: Additional Charge
Hobie Cats: Additional Charge
Paddle Boats: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Additional Charge
Health Club / Spa
Jacuzzi: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Elegant, modern resort with ecological feeeling. Beach: Little Bay with white sand beach and views of Cozumel Island. In front of the second largest coral reef formation in the world. Check-in: 3:00pm
Check-out: 12:00pm
Total Rooms: 510
Year Opened: 2011 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
There is a $100.00 USD per person surcharge for clients dining at the Passion Restaurant plus wine pairing if they choose to add it . Effective as of 08/02/18, for the outdoor kids zone and tennis court is no longer offered.
ROOM TYPES
FAMILY CONCIERGE JUNIOR SUITE
Spacious 517 sq. ft. guest suite with large terrace. Rainfall shower with deep soaking tub. Free WiFi and 24-hour room service. All-day assistance of a family concierge. Private Family Concierge pool and private beach area. Kids amenities and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
PARADISUS JUNIOR SUITE SWIM UP
Spacious 517 sq. ft. guest room with swim-up access from large private terrace. Rainfall shower and deep soak tub. Sofa in living area and 24-hour room service. Free WiFi.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
2BD MSTR SUITE FAMILYCONCIERGE
Other Amenities -
Kitchen
1BEDROOM STE FAMILY CONCIERGE
Suite includes a separate living room area with a sofa bed, a kitche nette, and a a terrace with a whirlpool. Guests also enjoy all of the privileges of the exclusive Family Concierge service.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
ONE BEDROOM SUITE
642 sq. ft. one-bedroom suite with 194 sq. ft. balcony with Jacuzzi. Rainfall shower and deep soak tub. Living room area with sofa bed, and kitchenette. 24-hour room service and free WiFi.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
TWO BEDROOM MASTER SUITE
Modern suite includes a large living room with two sofa beds, a kitchenette, bathroo m with a rainfall shower, a whirlpool tub, and two private terraces.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
1BD SWIMUP FAMILY CONCIERGE
Suite includes a separate living room area with a sofa bed, a kitche nette, and a terrace with a whirlpool and swim-up access to a pool. Guests also enjoy the exclusive Family Concierge services.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
ONE BEDROOM SUITE SWIM UP
642 sq. ft. one-bedroom suite with 194 sq. ft. balcony with Jacuzzi and swim-up access. Separate living room area with sofa bed, and kitchenette. Free Wi Fi and 24-hour room service.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
ONE BEDROOM MASTER SUITE
The 893 sq. ft. one-bedroom master suite offers a 248 sq. ft. terace with a Jacuzzi. Rainfall shower and deep soak tub. Separate living room area with sofa bed, and kitchenette with dining room.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
1BDMASTERSUITE FAMILYCONCIERGE
Master Suite includes a bedroom with a separate living room with a sofa b ed, a kitenette with a dining area, and a terrace with a whirlpool tub. Guests also enjoy the exclusive Family Concierge services.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
1 BEDROOM MSTR STE SWIM UP
The 893 sq. ft. one-bedroom master suite offers a large 248 sq. ft. terrace with a Jacuzzi and swim-up access to a pool. Rainfall shower and deep soak tub. Separate living room with sofa bed, and kitchenette with dining room. Free WiFi.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
1BDMASTER SWIM FAMILYCONCIERGE
Master Suite includes a bedroom with a separate living room with a sofa b ed, a kitenette with a dining area, and a terrace with a whirlpool tub and swim-up access to a pool. Guests also enjoy the exclusive services of the Family Concierge.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
PARADISUS JUNIOR SUITE
Spacious 517 sq. ft. guest suite with large private terrace. Rainfall shower and deep soak tub. Sofa in living area. 24-hour room service. Free WiFi.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
DINING
Paradisus Playa del Carmen La Esmeralda features 1 meal plan options:
All Meals, Drinks & Tips
There are 13 Restaurants at Paradisus Playa del Carmen La Esmeralda:
Fuego - Latin fusion gastro bar.
Naos - International buffet for breakfast, lunch and dinner.
Mole - Mexican contemporary cuisine.
Olio - Exclusive for Family concierge for breakfast and lunch. Italian cuisine served a la cuisine served a la carte for dinner from 6:00pm to 11:00pm.
Vento - Mediterranean experience.
Passion - Eight Star Michelin Chef Martin Berasategui runs this retro-glamorous restaurant. Open to all, including non-guests. Not part of the all-inclusive plan. Open for dinner. Dress code: Elegant. AAA 5 Diamond Award.
Gabi Club - Ultimate chill out club.
La Palapa Grill - International cuisine served a la carte for dinner from 6:00pm to 11:00pm.
The Grill - Italian-Argentinian grill.
The Market - Salads and Rodizio grill. Open for dinner.
Hadar -
Bana - Contemporary Asian dinning experience.
Passion - Elegant signature cuisine. Eight Star Michelin Chef Martin Berasategui
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Pilates, Body Balance, Tango Classes, Meditation, Spinning, Beach Volleyball, Aqua Fitness, Merengue, Snorkeling, Steps, Aerobics, Wine Tasting
Nightly Activities & Entertainment:
Daily Happenings, Shows
CHILDREN'S PROGRAMS

Applicable Ages: 5 to 12 years old

Children's Facilities
Game Room
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
122 Recommend
122 past Apple Vacationers would recommend Paradisus Playa del Carmen La Esmeralda to their friends and family
TripAdvisor Web Reviews
Based on 9173reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Excellent Vacation
EvelynDelgado, Yonkers, New York
Thu Dec 13 16:02:35 EST 2018
The Paradisus Playa Del Carmen Esmeralda is a great resort. The check in staff was very friendly and welcoming and they got us to our rooms quickly. Jesus, the butler assigned to us was very nice. He checked in on us every day to make sure we did not need anything. When he could not, he made sure his collegues would. They have several restaurants at this resort and the staff was great. I ate at La Palapa Restaurant and my server Danura was excellent. I went to see her twice, she made me feel welcomed and the food was very good. At the Mole Restaurant, Mario Peralta was the server and he also did a great job. At Fuego Restaurant, Francisco Che was very good. They were all very friendly, polite and professionals. Most of my time was spent near the pool, near the SunRise Grill, the servers Enrique Guillen and Karlita Caamal were very attentive, friendly and professionals. I would like to also comment on the room cleaning staff, housekeeper C. Chan and the evening housekeeping staff, did an excellent job in cleaning the room and making sure all towels and toiletries were in the room. Thank you Paradisus for an awesome vacation.

Great vacation, outstanding concierge service
adcliz,
Thu Dec 13 15:53:47 EST 2018
The rooms were clean. We got the family concierge upgrade and Fernanda was our Butler. She did an outstanding job of making dinner reservations and making our kids feel pampered. She arranged for daily aromatherapy, ballon animals for the kids and other pleasant surprises during our turndown service. The shows were ok, don’t expect to be entertained. The timeshare people can be a little pushy trying to get you to go to the presentation. The restaurants were top of the line and the pools were amazing. Overall it was a great vacation.

Great hotel but small things kept it from being mind blowing!
chippa8, Camp Springs, Maryland
Thu Dec 13 13:22:56 EST 2018
Up front disclaimer is that I stayed here for a week for work; therefore I did not pay out of pocket so value for price paid won't be emotionally driven. Overall: Very nice resort and the employees really go out of their way to exceed your expectations. Nancy and the rest of the bartenders were awesome at the South Bar! Food was really good most of the times we ate and okay at other times. Make reservations the first day/night you arrive as they fill up quick (might be because we were there during Thanksgiving week). Direct ocean/beach access, nightly entertainment, and tons of dining options rounded up a great experience. Room: Most of my team and I were on the Esmerelda side which is with the kiddos. This was not by choice but rather a matter of cost from my company as we were in a large group. If I were to return I would definitely stay on the adult (La Perla) side. Back to my room, it was large and had the usual amenities you would expect. There was a HUGE tub but it was not jetted; still good for a soak however. The rooms and hallways are not carpeted so sound really travels. Each day the housekeeping staff was in the room above me I could hear the beds/furniture being slid around and it was very loud. Being an all inclusive resort, the mini bar was stocked daily and if you wanted a little extra of a certain item they provided it. Mini bar consisted of items like water, soda, beer and snacks but no liquor. My particular room was in the last building of the resort near the entrance. The vehicles coming in and out could not be heard, however, there is a new section under construction so I heard their noises daily. It was also about a 10 minute walk to get to the main part of the resort, La Perla side, or gym. This wasn't an issue as I was guaranteed to exceed my step count everyday! I just wanted to mention this to give you an idea of the size of this place. The only real downside I experienced was the noise from outside my room. Other guests were crazy loud (mainly kids screaming) and since everything is tile the sound echoes through all the halls. My A/C never really got cold but some of my colleagues had no issues here so I'll digress. Food: For the most part, I can't complain. However, until I realized you should make reservations to get better food, I had a couple meals that were just okay. The buffet was good on Thanksgiving day for dinner and breakfast was similar to most other hotels. Recommend getting foods made when possible (omelets, tacos, stir fry, etc). There are a bunch of restaurants with many selections at each location. The menus don't change so if you don't like something one day you can try something different everyday or go somewhere else. I loved the sushi and the restaurant that had the Brazilian grill for dinner. Entertainment: I was there for a week and they had different entertainment every night along with karaoke one night at a side bar. The South Bar is the place to be because pretty much everything else closes and this is the only bar serving alcohol late into the evening. There was a Mexican theme night at the family buffet one night and they had mariachis if you enjoy that sort of entertainment. A couple of nights also had outdoor entertainment which was pretty good. I have to cut this short but might return to add more when I remember certain things. I would recommend this location to anyone with families or as a couple as they have two different sides so you can wander around. Ride from airport is about 45 minutes.

CantWaitToGoBack
sheetalpawar, Lansdale, Pennsylvania
Thu Dec 13 10:18:46 EST 2018
Absolutely fantastic property and team!! Everyone has a smile on their face and is so keen on making sure you are enjoying…We reserved a swim-up suite Paradisus Playa Del Carmen La Esmeralda for our 10th Anniversary celebration and it couldn’t be any better. It is insanely clean and hygienic which was a deal breaker for us. Amazing shows and activities, best part is they are all updated on their app which came so handy. The onsite babysitting crew (Yadira, Yessenia & Trina) were absolutely fabulous. It was difficult to pick-up our toddler from the Kid Zone with all the activities and amazing treatment she received. I am almost vegan and the restaurant crew went out of their way and came-up with such delicious dishes everyday (from breakfast to dinner). The Master-chef used to come out to understand my dietary restrictions, we felt very welcoming. To top it off, they delivered a bottle of champagne with a vegan cake to our room on our anniversary evening not to forget, the romantic decorations in the room were cherry on the cake. It is also very closer to Mayan Ruins, 5th avenue etc., We are definitely planning a trip back to this property.

Amazing family resort!
Kristasheryl,
Thu Dec 13 07:37:46 EST 2018
We loved this resort! Restaurants, service, and swim up suite were amazing! We went with our 4 month old baby and 5 year old daughter. Swim up suite was nice to be able to swim with our daughter while baby napped. We received the best service from the ladies at the guest services desk (Flor, Connie, and Maria)! Our daughter had her 6th birthday while we were there and Flor went above and beyond to make her feel special! She helped us with a jewellery mishap, and also sent some special surprises to make Zoe’s birthday extra memorable! We would definitely come back to Paradisus for the service and swim up suite! We loved the restaurants, especially Bana Teppanyaki and market and Vento. The buffet was pretty good too! Great service at the swim up suite from Luis :) brought us Drinks and food! The only reason I didn’t give 5 stars is because we had a presentation the first day, which was not bad, however what was upsetting was that it was presented as if it was mandatory. It is not mandatory. We went thinking we had to. Other than that, our vacation was perfection! We will definitely be going back.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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