Cancun

Paradisus Playa del Carmen La Esmeralda


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Paradisus Playa del Carmen La Esmeralda is a beautiful family luxury hotel with world-class facilities, the ultimate in spa treatments and a relaxed ambiance. This resort boasts the most swim-up suites of any resort in Mexico, and the signature Family Concierge Suites feature personalized service and luxuries to meet every family's needs.

Shared amenities with Paradisus Playa del Carmen La Perla include 12 restaurants with some of the finest dishes in Riviera Maya. Dining choices include Mediterranean, Mexican, Asian, Latin, show cooking, and a wood-fired pizza oven. Other shared amenities in El Zocalo are a library, a shopping area, lit tennis courts, an activities center, and a Palapa with a game room.

The Family Concierge Suites pamper both kids and adults! All suites have a private terrace with Jacuzzi and tanning area, a Welcome Paradisus Kids Beach Kit, robes and slippers for kids and adults, luxury bathroom amenities for adults, and PS2, Xbox 360, or Wii available in-room upon request (24 hour limit). There are also family activities and excursions including swimming, classes, painting, and massage lessons.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, This property has been Earth Check certified since 2014 and holds GreenLeader Platinum Hotel status from TripAdvisor. In order to conserve resources, the resort follows a carbon neutral and linen reuse program, utilizes energy saving bulbs, and measures and regulates the use of energy at least four times per year.

There is As of January 1st, 2017, there will be a service charge of $5 usd per delivery service for the Paradisus Playa del Carmen La Esmeralda guests for Room Service. Delivery Fee will not be applicable for Royal Service and Family Concierge categories. Find more information about Melia Resorts.

Learn more about Cancun.
HOTEL LOCATION
located in stunning Little Bay, 45 minutes from Cancun International Airport and 5 minutes from the famous 5th ave.
Address:
Playa del Carmen
QR

MX
Toll Free Phone: 800-33-MELIA
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Snorkeling: Additional Charge
Hobie Cats: Additional Charge
Paddle Boats: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Additional Charge
Health Club / Spa
Jacuzzi: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Elegant, modern resort with ecological feeeling. Beach: Little Bay with white sand beach and views of Cozumel Island. In front of the second largest coral reef formation in the world. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 394
Year Opened: 2011 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
The is a $50.00 USD per person surcharge for clients dining at the Passion Restaurant.
ROOM TYPES
1BEDROOM STE FAMILY CONCIERGE
Suite includes a separate living room area with a sofa bed, a kitche nette, and a a terrace with a whirlpool. Guests also enjoy all of the privileges of the exclusive Family Concierge service.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
1 BEDROOM MSTR STE SWIM UP
The 893 sq. ft. one-bedroom master suite offers a large 248 sq. ft. terrace with a Jacuzzi and swim-up access to a pool. Rainfall shower and deep soak tub. Separate living room with sofa bed, and kitchenette with dining room. Free WiFi.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
1BDMASTERSUITE FAMILYCONCIERGE
Master Suite includes a bedroom with a separate living room with a sofa b ed, a kitenette with a dining area, and a terrace with a whirlpool tub. Guests also enjoy the exclusive Family Concierge services.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
1BDMASTER SWIM FAMILYCONCIERGE
Master Suite includes a bedroom with a separate living room with a sofa b ed, a kitenette with a dining area, and a terrace with a whirlpool tub and swim-up access to a pool. Guests also enjoy the exclusive services of the Family Concierge.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
ONE BEDROOM SUITE
642 sq. ft. one-bedroom suite with 194 sq. ft. balcony with Jacuzzi. Rainfall shower and deep soak tub. Living room area with sofa bed, and kitchenette. 24-hour room service and free WiFi.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
PARADISUS JUNIOR SUITE
Spacious 517 sq. ft. guest suite with large private terrace. Rainfall shower and deep soak tub. Sofa in living area. 24-hour room service. Free WiFi.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
TWO BEDROOM MASTER SUITE
Modern suite includes a large living room with two sofa beds, a kitchenette, bathroo m with a rainfall shower, a whirlpool tub, and two private terraces.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
FAMILY CONCIERGE JUNIOR SUITE
Spacious 517 sq. ft. guest suite with large terrace. Rainfall shower with deep soaking tub. Free WiFi and 24-hour room service. All-day assistance of a family concierge. Private Family Concierge pool and private beach area. Kids amenities and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
ONE BEDROOM SUITE SWIM UP
642 sq. ft. one-bedroom suite with 194 sq. ft. balcony with Jacuzzi and swim-up access. Separate living room area with sofa bed, and kitchenette. Free Wi Fi and 24-hour room service.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
1BD SWIMUP FAMILY CONCIERGE
Suite includes a separate living room area with a sofa bed, a kitche nette, and a terrace with a whirlpool and swim-up access to a pool. Guests also enjoy the exclusive Family Concierge services.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
ONE BEDROOM MASTER SUITE
The 893 sq. ft. one-bedroom master suite offers a 248 sq. ft. terace with a Jacuzzi. Rainfall shower and deep soak tub. Separate living room area with sofa bed, and kitchenette with dining room.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
PARADISUS JUNIOR SUITE SWIM UP
Spacious 517 sq. ft. guest room with swim-up access from large private terrace. Rainfall shower and deep soak tub. Sofa in living area and 24-hour room service. Free WiFi.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
DINING
Paradisus Playa del Carmen La Esmeralda features 1 meal plan options:
All Meals, Drinks & Tips
There are 13 Restaurants at Paradisus Playa del Carmen La Esmeralda:
Naos - International lunch and dinner.
Mole - Mexican contemporary cuisine.
Olio - Italian cuisine served a la carte for dinner from 6 p.m. to 11 p.m. Open for snacks from noon to 4 p.m. Exclusive for Family Concierge Guests.
Vento - Mediterranean experience.
Passion - Six Star Michelin Chef Martin Berasategui runs this retro-glamorous restaurant. Open to all, including non-guests. Not part of the all-inclusive plan. Open for dinner. Dress code: Elegant. AAA 5 Diamond Award.
Gabi Club - Ultimate chill out club.
La Palapa Grill - Exclusive for Family Concierge guests.
The Grill - Italian-Argentinian grill.
The Market - Salads and Rodizio grill. Open for dinner.
Hadar - International buffet. Open for lunch and dinner.
Bana - Contemporary Asian dinning experience.
Passion - Elegant signature cuisine. The is a $50 per person surcharge for clients dining at the Passion Restaurant.
Fuego - Latin fusion gastro bar.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Pilates, Body Balance, Tango Classes, Meditation, Spinning, Beach Volleyball, Aqua Fitness, Merengue, Snorkeling, Steps, Aerobics, Wine Tasting
Nightly Activities & Entertainment:
Daily Happenings, Shows
CHILDREN'S PROGRAMS
Pool Games, Fingerpainting, Mini Disco, Surprise Games, Camping Night, Water Slide, Beach Excursions, Treasure Hunts, Kid's Circus Dinner.
Applicable Ages: 5 to 12 years old

Children's Facilities
PlayGround
Game Room
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
122 Recommend
122 past Apple Vacationers would recommend Paradisus Playa del Carmen La Esmeralda to their friends and family
TripAdvisor Web Reviews
Based on 8174reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Outstanding hotel and staff
Tracy P,
Thu Apr 19 19:57:51 EDT 2018
We are presently at the esmeralda with our 4 year daughter and enjoyed each day and evening. Beautifully clean hotel; easy to navigate and phenomenal staff! The food is great every where you go! Our favourites were definitely the Bana/sushi Asian fusion and the market which serve Brazilian food without reservation. Special shout out to the great service from Raoul from Mole restaurant and Alex from olio. Everyone from the check in to the bar and restaurants are really amazing and attentive. Victor from guest services/Melia club was outstanding from day 1 and took care of all our reservations and made my daughter laugh each day. The only negative thing we have to say is this is presently not a beach resort as the beach is infested by seaweed.this is not the hotel fault but mother nature. Thank you paradisus for a awesome vacation!

Great Family Vacation
Kate S,
Thu Apr 19 16:22:36 EDT 2018
We visited this amazing resort between April 11 and April 18, 2018 with our 5 year son and one set of grandparents. We decided to splurge on a swim out suite and were able to get an adjoining suite which was an added bonus! On arrival we were able to upgrade to family concierge and were not disappointed! Our personal concierge, Paulina, was incredible. She was always available to arrange restaurant reservations, answer any questions we had and made our son feel like a rockstar (even arranging a special balloon animal jacuzzi). Every staff member we met greeted us with a smile and it was apparent they took pride in the resort and their job. A special mention to Celeste who was our amazing server in the restaurant Olio and Ricardo Munoz who was the best poolside server near our swim out suite (sunrise pool). The resort was always clean, the food delicious, the coffee machine in the family concierge lounge was a highlight for me, and the entertainment in the North Bar kept us coming back. The only disappointment was the amount and smell of seaweed on the beach making the ocean unusable, although completely out of the control of the resort. We will absolutely be back!

Wonderful trip, great for families
hocnyc, Nashville, Tennessee
Wed Apr 18 08:17:05 EDT 2018
We had a great trip here two years ago, and decided to return again in December 2017 for Christmas. The resort is convenient, easy to navigate, clean, and completely met our needs for a 4-5 day trip. Our son is 3.5 years old and loved the pirate ship in the pool. He also liked the Kids Club, but didn't love it, because you have to be 5 to go into the big kids' side so he was stuck on the baby side. But he watched Paw Patrol in Spanish while my husband and I had some alone time, so it all worked out for a few hours. In the Kids Club, Yesenia, Irina, and Yadira were all sweet and great with the kids. We had Irina babysit in our room one night so we could go out and she was wonderful. We got a suite so that our son could have a separate room and it was very nice - spacious, balcony had a hot tub, and huge bathroom. Overall a great resort and we would definitely return!

Save yourself the trouble. DONT PLAN WEDDINGS HERE
Deborah P,
Wed Apr 18 07:15:56 EDT 2018
This past weekend we attended a friend's wedding at this hotel. WHERE TO BEGIN. It was a disaster. There was minimal food (and the food they had wasn't exactly great), there was a "show" which really was more of a talent show for pre-schoolers - performers dropping props, zero entertainment factor... JUST BAD. All that aside, most importantly, we had a miserable bride. Anything she specifically requested of the venue was done exactly the opposite of what she requested. The venue was supposed to provide a room for her to change in and out of her wedding gown in (a large gorgeous gown) - what actually happened? The room was not provided and she had to change in a bathroom stall. The wedding coordinator was nowhere to be found for the second half of the event so there wasn't even anyone to speak to. It was just wildly disorganized and they found a way to make the day a complete disaster for the newlyweds. The only saviors were outside vendors. Anything provided by the hotel was completely wrong. SAVE YOURSELVES and DO NOT book your weddings here. If you have friends looking into this venue, tell them to steer clear. They will absolutely find a way to mess up your event

Ruined my wedding
Stephanie L,
Wed Apr 18 06:54:32 EDT 2018
No one wants to have a 1 star experience during their wedding, but this hotel ruined the special occasion for us so much so that I had to be honest and admit that our wedding turned out to be a disaster. When you visit them to check out the facility before deciding to book they’re super accommodating, make it seem like customer service comes first and that the wedding team is super experienced and can execute any request. Once the actua wedding rolls around it’s a whole different experience. At every step the communication is horrendous and your issues get a nod and a “perfect don’t worry” but don’t end in what you really need - a resolution. So overall, if you want to have a destination wedding (or even a large group trip) without a headache, Paradisus PDC is not the place to go. 1. The Wedding The wedding coordinator was clearly very inexperienced with things like family style dining, with working with an MC, with taking control of situations when issues were arising, and with covering important details rather than just the big picture. I spent half my night crying from stress, running all over the hotel dealing with issues, or running to the coordinator after hearing complaints from guests. Food was the biggest issue. Cocktail hour only had 3 out of the 5 dishes we were supposed to have. Cocktail hour also wasn’t announced and no one knew it was going on. We were taking photos elsewhere and had no idea people were sitting in the dining area starving, with no idea food was served right outside. Then there was a delay when my DJ played music for 25 minutes longer than he was supposed to. So our first toast was 30 mins late. Appetizers were supposed to come out right after the first toast. Instead of thinking it through and considering hey, people have been drinkkng, haven’t been fed yet at all, maybe I should get in touch with the bride and groom to find out if they want to still wait for the toast or if we should start service. Nope, they just let the appetizers come out 40 mins late. So no food at cocktail hour, no appetizers until an hour into the wedding, and drinks galore, I only found out about this insane delay when I get news some guests are feeling sick from not consuming food while drinking. We had no time to eat so we didn’t notice. This then delayed the entrees by OVER AN HOUR (wouldn’t you leave appetizers on the table for less time and bring main courses sooner if people need food to balance the alcohol??). It was delayed because apparently the coordinator thought the agreement was that they’d ask every table if they’re ready for the next course before bringing it. Not how family style works. Whatever food did come was gross and absolutely not enough for 38 people. We ordered the Mexican BBQ menu and the meat was dry, “Green Salad” is apparently just plain lettuce with no dressing or vegetables (I thought this was a JOKE when they told us the next day). Our guests went to the buffet to get food. HOW EMBARASSING. We ended up having to end half an hour early because there wasn’t enough food and people were sick. Total freaking disaster. The only thing that saved the night was our DJ who played amazing music all night and our friends were so busy dancing they didn’t pay attention to the food timing. DJ was a friend of mine so the night was fun thanks to my own vendors. The delay also made me have to ask our photographer to stay an extra hour because they wouldn’t have been able to captire the cake cutting that was delayed by 2 hours if they left when they were supposed to. Thank goodness our photographers were an outside vendor. The flowers were also all wrong. They looked nice but we hated them because they were the literal opposite of what we discussed (we agreed 70% flowers 30% greenery for the chuppah and got 30% flowers 70% greenery) because the planner’s translation of our agreement into instructions didn’t accurately describe what we agreed on. They also agreed to do a cascade bouquet which was done totally wrong, so it felt like 100 lbs and fell apart before the end of the night. After I complained it turns out they’ve never done that kind of bouquet before but still charged me extra and didn’t warn me (had I known I would have gotten a plain round bouquet not to deal with the hassle). And instead of using real candles in cases down the aisle because of wind, they made the executive decision to use cheap $1 plastic candles with huge balls on the bottom that weren’t even lit. I get the wind and fire don’t go but that should have been run by me because I would have said no thanks just throw rose petals instead of those hideous balls. I was also promised that I could change at the romance office from my dress into first dance dress and back into wedding gown. Instead we said they didn’t want my dress at the office and I changed in the bathroom and while we did our first dance my gown was just chilling on a seat, unattended and touching the floor. But seriously what a nightmare. When I think back on th wedding day I break into tears. Paradisus PDC ruined what was supposed to be one of the best and most fun celebrations of our lives. If it wastfor our friends and our own vendors, I don’t know what I’d do. 2. Customer Service / Accomodations The service at the front desk is a joke. They underatand English words but don’t comprehend requests that are beyond basic check in and check out. For example, we requested that one guest be transferred to a room that was vacant last minute due to a cancellation because she was checking in late and wasn’t feeling well so we didn’t want her sharing a room. When I requested this on Friday I got the usual, “Ok don’t worry.” Come Saturday night, at 11pm my husband and I are spending 45 minutes in the lobby, missing our own wedding, figuring out what to do with this sick guest who was actually not transferred and had to be put in the room she was originally assigned. She was originally assigned to room with another friend of ours but who was a total stranger to the sick guest. To top it off, that room only had one king sized bed so two strangers had to share a bed with one sick person because of the front desk’s incompetence. My travel agent called them 100 times but couldn’t modify the reservation on her end because the booking window was closed and they said they can only accommodate changes if she makes them. Makes sense, right? I asked to speak to the manager the next day and who is shocked that I never got a call back? Also simple requests are difficult. I requested a sewing kit and dental kits to the BRIDAL SUITE And said BRIDAL SUITE over and over even when they asked for my room number I said it doesn’t matter send it to the BRIDAL SUITE...and yet twice they sent the kits to my room and not the bridal suite. And champagne to the bridal suite took 40 mins and 3 phonecalls to guest services to come, and clean up service never came so we had to stack the dirty plates by the door and run around la Perla looking for someone to collect them so they’re not in photos. It’s like they don’t even try to listen before saying, “Ok don’t worry.” And then you’re worrying. Our friend also got stuck in the bathroom because the door lock broke. We called for security to come help. For the first 5 mins it was funny, then he’s stuck for 10 mins, then 15 minutes and he starts to panic, after nearly 20 minutes “security” comes which is a man in a regular button down with only a clip board in his hand. Wonder how he planned to get the door open with that handy tool. In his panic our friend was thankfully able to kicked in the lock and get out. Dangerous, inconserate, incompetent. Essentially every guest had some issue that was not able to be taken care of, I just don’t have the space to write them all out honestly. The front desk doesn’t work with you to solve issues they either brush you off with their misleading don’t worries or blame it on you without figuring out what the real problem is. If you want a smooth large group experience, look elsewhere. They literally don’t care about your issues. If it’s not an easy fix it’s not getting fixed (although even simple requests don’t get fulfilled so...).



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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