Cancun

Paradisus Playa del Carmen La Esmeralda


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Paradisus Playa del Carmen La Esmeralda is a beautiful family luxury hotel with world-class facilities, the ultimate in spa treatments and a relaxed ambiance. This resort boasts the most swim-up suites of any resort in Mexico, and the signature Family Concierge Suites feature personalized service and luxuries to meet every family's needs.

Shared amenities with Paradisus Playa del Carmen La Perla include 12 restaurants with some of the finest dishes in Riviera Maya. Dining choices include Mediterranean, Mexican, Asian, Latin, show cooking, and a wood-fired pizza oven. Other shared amenities in El Zocalo are a library, a shopping area, lit tennis courts, an activities center, and a Palapa with a game room.

The Family Concierge Suites pamper both kids and adults! All suites have a private terrace with Jacuzzi and tanning area, a Welcome Paradisus Kids Beach Kit, robes and slippers for kids and adults, luxury bathroom amenities for adults, and PS2, Xbox 360, or Wii available in-room upon request (24 hour limit). There are also family activities and excursions including swimming, classes, painting, and massage lessons.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, This property has been Earth Check certified since 2014 and holds GreenLeader Platinum Hotel status from TripAdvisor. In order to conserve resources, the resort follows a carbon neutral and linen reuse program, utilizes energy saving bulbs, and measures and regulates the use of energy at least four times per year.

There is As of January 1st, 2017, there will be a service charge of $5 usd per delivery service for the Paradisus Playa del Carmen La Esmeralda guests for Room Service. Delivery Fee will not be applicable for Royal Service and Family Concierge categories. Find more information about Melia Resorts.

Learn more about Cancun.
HOTEL LOCATION
located in stunning Little Bay, 45 minutes from Cancun International Airport and 5 minutes from the famous 5th ave.
Address:
Playa del Carmen
QR

MX
Toll Free Phone: 800-33-MELIA
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Snorkeling: Additional Charge
Hobie Cats: Additional Charge
Paddle Boats: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Additional Charge
Health Club / Spa
Jacuzzi: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Elegant, modern resort with ecological feeeling. Beach: Little Bay with white sand beach and views of Cozumel Island. In front of the second largest coral reef formation in the world. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 394
Year Opened: 2011 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
The is a $50 per person surcharge for clients dining at the Passion Restaurant.
ROOM TYPES
1BDMASTER SWIM FAMILYCONCIERGE
Master Suite includes a bedroom with a king bed, a separate living room with a sofa bed, a kitenette with a dining area, and a terrace with a whirlpool tub and swim-up access to a pool. Guests also enjoy the exclusive services of the Family Concierge.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
ONE BEDROOM SUITE
642 sq. ft. one-bedroom suite with 194 sq. ft. balcony with Jacuzzi. Rainfall shower and deep soak tub. Two double beds, living room area with sofa bed, and kitchenette. 24-hour room service and free WiFi.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
PARADISUS JUNIOR SUITE
Spacious 517 sq. ft. guest suite with large private terrace. Rainfall shower and deep soak tub. Sofa in living area. 24-hour room service. Free WiFi. One king or two double beds.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
TWO BEDROOM MASTER SUITE
Modern suite includes one bedroom with a king bed, and another with two double beds. Other features include a large living room with two sofa beds, a kitchenette, bathroom with a rainfall shower, a whirlpool tub, and two private terraces.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
FAMILY CONCIERGE JUNIOR SUITE
Spacious 517 sq. ft. guest suite with large terrace. Rainfall shower with deep soaking tub. Free WiFi and 24-hour room service. All-day assistance of a family concierge. Private Family Concierge pool and private beach area. Kids amenities and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
ONE BEDROOM SUITE SWIM UP
642 sq. ft. one-bedroom suite with 194 sq. ft. balcony with Jacuzzi and swim-up access. Two double beds, separate living room area with sofa bed, and kitchenette. Free WiFi and 24-hour room service.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
1BD SWIMUP FAMILY CONCIERGE
Suite includes two double beds, a separate living room area with a sofa bed, a kitchenette, and a terrace with a whirlpool and swim-up access to a pool. Guests also enjoy the exclusive Family Concierge services.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
ONE BEDROOM MASTER SUITE
The 893 sq. ft. one-bedroom master suite offers a 248 sq. ft. terace with a Jacuzzi. Rainfall shower and deep soak tub. King size bed, separate living room area with sofa bed, and kitchenette with dining room.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
PARADISUS JUNIOR SUITE SWIM UP
Spacious 517 sq. ft. guest room with swim-up access from large private terrace. Rainfall shower and deep soak tub. Sofa in living area and 24-hour room service. One king bed or two double beds. Free WiFi.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
1BEDROOM STE FAMILY CONCIERGE
Suite includes two double beds, a separate living room area with a sofa bed, a kitchenette, and a a terrace with a whirlpool. Guests also enjoy all of the privileges of the exclusive Family Concierge service.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
1 BEDROOM MSTR STE SWIM UP
The 893 sq. ft. one-bedroom master suite offers a large 248 sq. ft. terrace with a Jacuzzi and swim-up access to a pool. Rainfall shower and deep soak tub. One king bed, separate living room with sofa bed, and kitchenette with dining room. Free WiFi.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
1BDMASTERSUITE FAMILYCONCIERGE
Master Suite includes a bedroom with a king bed, a separate living room with a sofa bed, a kitenette with a dining area, and a terrace with a whirlpool tub. Guests also enjoy the exclusive Family Concierge services.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
DINING
Paradisus Playa del Carmen La Esmeralda features 1 meal plan options:
All Meals, Drinks & Tips
There are 13 Restaurants at Paradisus Playa del Carmen La Esmeralda:
Mole - Mexican contemporary cuisine.
Olio - Italian cuisine served a la carte for dinner from 6 p.m. to 11 p.m. Open for snacks from noon to 4 p.m. Exclusive for Family Concierge Guests.
Vento - Mediterranean experience.
Passion - Six Star Michelin Chef Martin Berasategui runs this retro-glamorous restaurant. Open to all, including non-guests. Not part of the all-inclusive plan. Open for dinner. Dress code: Elegant. AAA 5 Diamond Award.
Gabi Club - Ultimate chill out club.
La Palapa Grill - Exclusive for Family Concierge guests.
The Grill - Italian-Argentinian grill.
The Market - Salads and Rodizio grill. Open for dinner.
Hadar - International buffet. Open for lunch and dinner.
Bana - Contemporary Asian dinning experience.
Passion - Elegant signature cuisine. The is a $50 per person surcharge for clients dining at the Passion Restaurant.
Fuego - Latin fusion gastro bar.
Naos - International lunch and dinner.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Pilates, Body Balance, Tango Classes, Meditation, Spinning, Beach Volleyball, Aqua Fitness, Merengue, Snorkeling, Steps, Aerobics, Wine Tasting
Nightly Activities & Entertainment:
Daily Happenings, Shows
CHILDREN'S PROGRAMS
Pool Games, Fingerpainting, Mini Disco, Surprise Games, Camping Night, Water Slide, Beach Excursions, Treasure Hunts, Kid's Circus Dinner.
Applicable Ages: 5 to 12 years old

Children's Facilities
PlayGround
Game Room
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
122 Recommend
122 past Apple Vacationers would recommend Paradisus Playa del Carmen La Esmeralda to their friends and family
TripAdvisor Web Reviews
Based on 6600reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Nice resort! But not a pleasant experience!
Tt-kojaii, Port of Spain, Trinidad
Sun Apr 23 15:33:57 EDT 2017
We stayed in a swim up suit and the room and the ground looks really nice. I'm going to share my experience with you briefly. At first I had a great feeling at check in, but it didn't last long. This resort is very much oriented to sell time share. As soon I entered the lobby and grounds, staff keep asking whether we are interested to have a 1.5 h presentation and get 3 night stay in Paradisus resort in the future. We got a call in our room when we were supposed to be relaxing and told we had a welcome pack waiting for us for collection. Guess what! No welcome gift and only another rep talking about that Time share! :((( so disappointed at ourselves that we gave up and agreed to attend their talk next day. It took 2.5 h and the figure didn't make any sense. So after wasting our morning and being away from my kids, I realised the 3 night certificate is still not worth it to return since it's based on room only, and you have to pay $50 within a month to activate your certificate. It would work out almost the same if you book all inclusive anyway. Probably you save $200 in your next trip! But is it really worth it? Not for us. After the presentation, that wasn't the end to it. Staff would keep asking me wheather we got it or no, and discussing their opinions. Excuse me, I'm not there to have business with you! Overall, the resort has so much potential for rest and relaxation and I only wish the staff let the guest alone. We spend so much money to reach there, we are not interested in any business but having a free and quite time. - beach: the beach is not so good, very rocky and unappealing. No one can swim. - pool: freezing cold and slimy. Throughout our stay never seen anyone cleaning the pool not only once. Lots of free chairs around and nice lay out of pools. - kids zone: there's two rooms for 1-4 and 5+. Most of the time they are watching tv. There are some programs too but it's not engaging and interesting enough for my boys. But my boys would go there happily since they could watch tv! There's no proper table and chair to do arts and crafts. - food: plentiful and excellent quality. We particy enjoyed vento. And mostly ate at the buffet. Spa: we asked to use the Hydrotherapy and sauna: it's $15 per session per person. The hysrotherapy area is open air and very limited. It looks like three showers in a pool. That's it. - would I go back: no! I'm not stupid.

Third time!
Lisa F, Martinsburg, West Virginia
Sun Apr 23 09:25:56 EDT 2017
We thoroughly enjoy this property. From the moment we arrive, we are treated like royalty. The staff make the stay personable and enjoyable. As Melia Club members, they always congratulate us and say thank you. The beach is beautiful and waters calm. It's very clean and they staff work hard to keep the property that way.

Excellent customer service, great inhouse activities, wonderful food
sabertiger, Westlake, Ohio
Sun Apr 23 07:18:52 EDT 2017
We had never booked an all inclusive resort, and had never been to Mexico, so this was a first for us on all counts. We were very impressed. The resort is impeccably clean, customer service is amazing, and the food is very, very good. Everywhere you go, you will see people cleaning and they will offer to help you with whatever you need and say a warm hello. We enjoyed every meal but in particular, we enjoyed La Palapa, Fuego (both adult only) and Bana the most. Our server at the Sunrise Grill, Albert, was our favorite friendly face and offered wonderful and prompt service everyday for lunch between pool games. We had a Master Swim Up Suite adjoining the main pool so we could swim from our room to the swim up bar or part of our group could nap while part swam nearby. The location of our suite was perfect-near the kids' pool as well. The kids made a lot of use of the Kids' Club so we were able to use the adult facilities at La Perla for dinner and pool time. The Kids' Club very conveniently served dinner and was open to entertain the kids from about 10-10 so we could drop off and pick up anytime. Shout out to the Kids' Club teachers, including Miyuki at the 5+ club and the women (names forgotten) at the Baby Club. All were wonderful and our kids loved it. My husband participated daily in the adult sports activities- water polo and beach volleyball in particular, and had a blast. The water polo was very loud (right by our room) but it was a good trade off for the proximity to the pool. We also very much enjoyed the nightly performers, especially the Cuban band, the saxophonist and the Latin band. We only wish they performed longer than an hour each night. 3 areas to improve or note: 1) the towel/chair situation is mentioned a lot in these reviews and rightly so- management should assign chairs or make it official that it's first come/first served because we saw people complain late in the morning everyday about chairs reserved too long, creating awkwardness when the reservers returned and their towels and chairs were gone. 2) everything- everything!- is slippery. Our entire suite floor was marble so we had to create a pathway with towels lest people slip when coming in from the swim up pool. The bathrooms in the pool areas are the same. I slipped several times and saw a man rushed to the ER when he slipped in a pool area bathroom and severely cut his head, requiring stitches. They should put down traction material, especially around pool areas. 3) the mixed drinks are a bit weak and the beer selection wasn't amazing but if you're having more than a couple drinks during the day as we did that may be for the best. Otherwise, order doubles. The wine was great all around. We went on one excursion, the Jolly Roger pirate show from Cancun, and Loved it. Most of our family agrees it was the single best part of the trip. The ship leaves port, the pirates sing, dance, have a small band, put on a play, and involve audience members in the humor. The included dinner was surprisingly good. Highly recommend for all ages but especially younger kids and adults. We had a great time and would do it again on all counts.

Amazing Experience!!!!
Noelperez00, Danbury, Connecticut
Sat Apr 22 11:33:35 EDT 2017
All the people at this hotel were wonderful, the restaurants were amazing and the food was very delicious and I would like to say thank you especially to our Concierge Isis was very gentile and take care every day of us.

Paradisus
Michelle G,
Sat Apr 22 06:11:32 EDT 2017
The family had a great time and for the entire stay Anllely Hernandez looked after us. Her service and attention to detail was second to none. We would highly recommend staying at this resort. We had a 5 month old baby with us, the hotel were really helpful making sure we had everything we needed. There were 8 adults in the party so we always booked the restaurants a few nights in advance. Would recommend doing this to avoid disappointment!



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