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Paradisus Playa del Carmen La Esmeralda


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Paradisus Playa del Carmen La Esmeralda is a beautiful family luxury hotel with world-class facilities, the ultimate in spa treatments and a relaxed ambiance. This resort boasts the most swim-up suites of any resort in Mexico, and the signature Family Concierge Suites feature personalized service and luxuries to meet every family's needs.

Shared amenities with Paradisus Playa del Carmen La Perla include 12 restaurants with some of the finest dishes in Riviera Maya. Dining choices include Mediterranean, Mexican, Asian, Latin, show cooking, and a wood-fired pizza oven. Other shared amenities in El Zocalo are a library, a shopping area, lit tennis courts, an activities center, and a Palapa with a game room.

The Family Concierge Suites pamper both kids and adults! All suites have a private terrace with Jacuzzi and tanning area, a Welcome Paradisus Kids Beach Kit, robes and slippers for kids and adults, luxury bathroom amenities for adults, and PS2, Xbox 360, or Wii available in-room upon request (24 hour limit). There are also family activities and excursions including swimming, classes, painting, and massage lessons.

Exceptional Values!
Family: Up to two kids stay free from 5/1-7/8/2016 and 8/21-12/22/2016.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, This property has been Earth Check certified since 2014 and holds GreenLeader Platinum Hotel status from TripAdvisor. In order to conserve resources, the resort follows a carbon neutral and linen reuse program, utilizes energy saving bulbs, and measures and regulates the use of energy at least four times per year.

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HOTEL LOCATION
located in stunning Little Bay, 45 minutes from Cancun International Airport and 5 minutes from the famous 5th ave.
Address:
Playa del Carmen
QR

MX
Toll Free Phone: 800-33-MELIA
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Snorkeling: Additional Charge
Hobie Cats: Additional Charge
Paddle Boats: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Additional Charge
Health Club / Spa
Jacuzzi: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Elegant, modern resort with ecological feeeling. Beach: Little Bay with white sand beach and views of Cozumel Island. In front of the second largest coral reef formation in the world. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 394
Year Opened: 2011 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
The is a $50 per person surcharge for clients dining at the Passion Restaurant.
ROOM TYPES
ONE BEDROOM SUITE SWIM UP
642 sq. ft. one-bedroom suite with 194 sq. ft. balcony with Jacuzzi and swim-up access. Two double beds, separate living room area with sofa bed, and kitchenette. Free WiFi and 24-hour room service.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
1BD SWIMUP FAMILY CONCIERGE
Suite includes two double beds, a separate living room area with a sofa bed, a kitchenette, and a terrace with a whirlpool and swim-up access to a pool. Guests also enjoy the exclusive Family Concierge services.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
ONE BEDROOM MASTER SUITE
The 893 sq. ft. one-bedroom master suite offers a 248 sq. ft. terace with a Jacuzzi. Rainfall shower and deep soak tub. King size bed, separate living room area with sofa bed, and kitchenette with dining room.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
PARADISUS JUNIOR SUITE SWIM UP
Spacious 517 sq. ft. guest room with swim-up access from large private terrace. Rainfall shower and deep soak tub. Sofa in living area and 24-hour room service. One king bed or two double beds. Free WiFi.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
1BEDROOM STE FAMILY CONCIERGE
Suite includes two double beds, a separate living room area with a sofa bed, a kitchenette, and a a terrace with a whirlpool. Guests also enjoy all of the privileges of the exclusive Family Concierge service.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
1 BEDROOM MSTR STE SWIM UP
The 893 sq. ft. one-bedroom master suite offers a large 248 sq. ft. terrace with a Jacuzzi and swim-up access to a pool. Rainfall shower and deep soak tub. One king bed, separate living room with sofa bed, and kitchenette with dining room. Free WiFi.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
1BDMASTERSUITE FAMILYCONCIERGE
Master Suite includes a bedroom with a king bed, a separate living room with a sofa bed, a kitenette with a dining area, and a terrace with a whirlpool tub. Guests also enjoy the exclusive Family Concierge services.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
1BDMASTER SWIM FAMILYCONCIERGE
Master Suite includes a bedroom with a king bed, a separate living room with a sofa bed, a kitenette with a dining area, and a terrace with a whirlpool tub and swim-up access to a pool. Guests also enjoy the exclusive services of the Family Concierge.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
ONE BEDROOM SUITE
642 sq. ft. one-bedroom suite with 194 sq. ft. balcony with Jacuzzi. Rainfall shower and deep soak tub. Two double beds, living room area with sofa bed, and kitchenette. 24-hour room service and free WiFi.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
PARADISUS JUNIOR SUITE
Spacious 517 sq. ft. guest suite with large private terrace. Rainfall shower and deep soak tub. Sofa in living area. 24-hour room service. Free WiFi. One king or two double beds.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
TWO BEDROOM MASTER SUITE
Modern suite includes one bedroom with a king bed, and another with two double beds. Other features include a large living room with two sofa beds, a kitchenette, bathroom with a rainfall shower, a whirlpool tub, and two private terraces.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
FAMILY CONCIERGE JUNIOR SUITE
Spacious 517 sq. ft. guest suite with large terrace. Rainfall shower with deep soaking tub. Free WiFi and 24-hour room service. All-day assistance of a family concierge. Private Family Concierge pool and private beach area. Kids amenities and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
DINING
Paradisus Playa del Carmen La Esmeralda features 1 meal plan options:
All Meals, Drinks & Tips
There are 13 Restaurants at Paradisus Playa del Carmen La Esmeralda:
Passion - Six Star Michelin Chef Martin Berasategui runs this retro-glamorous restaurant. Open to all, including non-guests. Not part of the all-inclusive plan. Open for dinner. Dress code: Elegant. AAA 5 Diamond Award.
Gabi Club - Ultimate chill out club.
La Palapa Grill - Exclusive for Family Concierge guests.
The Grill - Italian-Argentinian grill.
The Market - Salads and Rodizio grill. Open for dinner.
Hadar - International buffet. Open for lunch and dinner.
Bana - Contemporary Asian dinning experience.
Passion - Elegant signature cuisine. The is a $50 per person surcharge for clients dining at the Passion Restaurant.
Fuego - Latin fusion gastro bar.
Naos - International lunch and dinner.
Mole - Mexican contemporary cuisine.
Olio - Italian cuisine served a la carte for dinner from 6 p.m. to 11 p.m. Open for snacks from noon to 4 p.m. Exclusive for Family Concierge Guests.
Vento - Mediterranean experience.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Pilates, Body Balance, Tango Classes, Meditation, Spinning, Beach Volleyball, Aqua Fitness, Merengue, Snorkeling, Steps, Aerobics, Wine Tasting
Nightly Activities & Entertainment:
Daily Happenings, Shows
CHILDREN'S PROGRAMS
Pool Games, Fingerpainting, Mini Disco, Surprise Games, Camping Night, Water Slide, Beach Excursions, Treasure Hunts, Kid's Circus Dinner.
Applicable Ages: 5 to 12 years old

Children's Facilities
PlayGround
Game Room
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
92 Recommend
92 past Apple Vacationers would recommend Paradisus Playa del Carmen La Esmeralda to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5228 reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Great say for great price!!!
MickeyR757, Houston, Texas
Thu Jul 14 13:03:08 EDT 2016
We were there back in June. I was on the fence to give this resort 4 or 5 stars, but gave it 5 at the end due to things that happened at the hotel. My background: Been to Riu Palace (1), Barcelo Beach (1), Barcelo Maya Palace Deluxe(4) Check in: Awesome, super fast. From entry its like they were waiting for us, we got there and the check in person was like well due to availability (i was like uh oh) we have upgraded you from a junior suite swim out to a 1 bedroom swim out suite. I am pretty sure the room we got, it was in the corner with trees, etc and someone didnt like the location, i am pretty sure i read someone that complained about that room in another review, lol. But we actually liked it, it was secluded of by itself, we loved the room. That probably was a bump that helped it to 5 star. Our room was ready, we went changed and straight to the pool. Reservations/Restaurants: I booked all my reservations well in advance, everything was fine. The waiter in the teppanyaki rocked it, I gave him an extra tip. My wife like all the food at Paradisus better, while I liked some better, I felt the BMP - Barcelo Maya Palace the food was hotter, the buffet was better there, with tons of options. Paradisus, for me personally the buffet just didnt do it for me. We did not try Mole, but all the others were excellent. My family is mostly vegetarian, they loved the pizza's there. Hibachi was ok, BMP had an entertaining show, Paradisus the cook didnt put on much of a show for the kids. Once again buffet too me it wasnt bad, it just wasnt alot of options and the options that were available, the warmers or something wasnt keeping the food hot. Pools: The kids pool is great, packed but great. Kids enjoyed this one alot more then BMP was a bit more shallow and my kids are now 6/8 so a bit deeper was good. The pool next to the kids area was great as well. To me the pool at BMP is huge and never felt too crowded. The towel game is on. It was sad some places we never even saw people come and move the towels the whole day. We just ended up moving the chairs under a tree, etc. The waitstaff/barstaff at the pool are awesome. Beach: This was my biggest disappointment, if you want a snorkel ready beach go to BCM, but for the price I got for a swim up room it was fine not to have the beach. What I would have liked though would be not to have to walk 5+ minutes to get to the beach. Part of the vacation to me and my wife is being able to relax with beach/pool/kids in all one view. You will not get that here. There were plenty of shade areas on the beach. Tip for the beach if swimming, go all the way to the left part right down from the volleyball area for the smoothest least amount of rocky area. Beach Food/Drink service was awesome!!! Also, if you are up for it, walk all the way around to see a cenotes, the water is cold but refreshing. Just fyi it is also a public local beach but we had no issues. Rooms:The one bedroom suite is awesome, hands down we loved it. I have no idea why though, the a/c would keep changing to 74 in the middle of the night. Also, for some reason have no idea why we just didnt sleep well - but the rooms/beds were nice. We never used the patio jacuzzi. Everything was always stocked, cleaned, etc. So far out of all my trips this is the best room I have ever had. We are trying the Royalton next, so will see how that compares. Kids club/Entertainment - we never left our kids at the kids club, while they liked it most of the stuff was in spanish that was the only things my kids mentioned. They liked everything else, but each night we would drop them off around 8ish, go get seats for the show, then close to the show time go pick them up. Entertainment was really nice, my only gripe and its probably just me being picky - they have an indoor theater, with zika and mosquitoes they should have had every show in the inside theater. There just was not enough room/seats for the outdoor shows hence having to reserve seats. Also, if you want to catch the entertainment, make sure you set your dinner reservation for 6:30 or 7:30. after that you might be in standing room only. If your kids welts up after mosquito bites like mine does, make sure you have some deep wood off, or something to that degree. Take afterbite/anti itch. We also used antibiotic cream on any bites, which seemed to help with the welts. Tips: we always take alot of dollars for tipping, these people work hard. Although you are not required to tip, it definitely helps the service you receive. Tours:none but did snorkeling with the dive shop by the pool 2 days and it was great conclusion: If you want to sit and see the beach be at the pool and watch your kids from kinda 1 spot this is not the place for you. My honestly opinion, if I didnt get the swim up room at the price I did then I think I would have been more disappointed when comparing to BMP. If you want best beach, BMP is it. If you want pool/service then for sure pick Paradisus. The staff is awesome, honestly you cant go wrong with this place its just what your budget and what you consider bang for buck is. for me if there is a big difference in price between BMP and Paradisus (swimup) then I would pick Paradisus. Also, BMP had alot more premium liquors than Paradisus, Paradisus they had an upcharge for more premium selections. Plenty of options, must not as much as BMP. We went to PDC and it was 12$ each way. Also, we use usa transfers (entertainment plus) everytime we are in Cancun area, they have always been reliable and the best. We live in Texas but do to the price discount we actually took aeromexico with a stop in Mexico city. Yes its 6hrs vs 2ish hours. But people ask me questions about this. We basically saved $1200 for 1 stop vs non-stop for a family of 4. We had 1.5 hours, landed in terminal 2, did customs (30 minutes) got the green light, dropped off the bags to the conveyor belt on the right, then walked to the security escalator lines on the left. Went up, through security, had plenty of time before our next flight. Keep in mind, they have multiple aeromexico flights to cancun within 20-40 minutes of each other, like us, both were boarding at the sametime and the flight numbers were almost the same besides a 1 added to it. Got to cancun, no customs or anything straight to the hotel. Return was same, no issues. If I think of anything else, I will add it. But once again minus the beach, which is not fault of the hotel, the hotel/amenities/service is for sure in my opinion a 5 star resort. Oh and the free wifi is awesome, hopefully BMP will learn from this. More>

Playa
R S, Danbury, Connecticut
Thu Jul 14 04:58:30 EDT 2016
Very nicely run resort with great staff restaurants and grounds Since thios was an al;l inclusive package it included all breakfast lunch and dinners however even thought this was a great option it fell far short of our expectations when it came to drinks They were plentiful but never worth it..no alchohol in them at all Would come back except for that More>

Great summer vacation
Kinit S, Katy, TX
Thu Jul 14 03:30:07 EDT 2016
We travelled with our two kids (7yr and 5yr old) and loved this place. The kids club is awesome, and allowed the grown-ups to get a real "vacation". The food was great, especially the specialty dining restaurants. We are vegetarians, and we found plenty of options to fit our needs. They also do a very good job of inquiring with you regarding restrictions/allergies before your meal. One piece of advice - make dining reservations ahead of time. I mean before you even arrive at the hotel. You can just email them or call them and they will be happy to accommodate you. It seems like they plan their food quantities, waiter times, etc. based on the reservations. So, even if the restaurant seems to have empty tables, they might turn you away without a reservation. The pools and beach area are great. Our kids loved the kids pool (even more than the swim-up pool in our room). Next time, we will save ourselves some $$$ by not upgrading to the swim-up suites. All of the resort employees try extra hard to make your stay enjoyable. Things that could be better: The beds were too soft for our liking. The night entertainment is pretty light, so don't go with high expectations. Wi-fi service is not reliable. More>

Just the Best
mikez500, West Chester, Pennsylvania
Wed Jul 13 16:02:10 EDT 2016
The best Hotel in Playa del Carmen. 14 Signature restaurants. very nice staff in any level. Great location and excellent kids club. Just need some water bounce in the beach. I stayed there twice in the last 6 months More>

Wonderful!
Max P, Flower Mound, Texas
Wed Jul 13 15:58:12 EDT 2016
Just returned from a fantastic family vacation here. Family concierge is great. Food is top notch. Not the typical all inclusive. Same with drinks. Family butler was highly professional. Truly an unbelievable value. Highly recommend it. More>



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