Cancun

Paradisus Playa del Carmen La Esmeralda


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Paradisus Playa del Carmen La Esmeralda is a beautiful family luxury hotel with world-class facilities, the ultimate in spa treatments and a relaxed ambiance. This resort boasts the most swim-up suites of any resort in Mexico, and the signature Family Concierge Suites feature personalized service and luxuries to meet every family's needs.

Shared amenities with Paradisus Playa del Carmen La Perla include 12 restaurants with some of the finest dishes in Riviera Maya. Dining choices include Mediterranean, Mexican, Asian, Latin, show cooking, and a wood-fired pizza oven. Other shared amenities in El Zocalo are a library, a shopping area, lit tennis courts, an activities center, and a Palapa with a game room.

The Family Concierge Suites pamper both kids and adults! All suites have a private terrace with Jacuzzi and tanning area, a Welcome Paradisus Kids Beach Kit, robes and slippers for kids and adults, luxury bathroom amenities for adults, and PS2, Xbox 360, or Wii available in-room upon request (24 hour limit). There are also family activities and excursions including swimming, classes, painting, and massage lessons.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, This property has been Earth Check certified since 2014 and holds GreenLeader Platinum Hotel status from TripAdvisor. In order to conserve resources, the resort follows a carbon neutral and linen reuse program, utilizes energy saving bulbs, and measures and regulates the use of energy at least four times per year.

There is As of January 1st, 2017, there will be a service charge of $5 usd per delivery service for the Paradisus Playa del Carmen La Esmeralda guests for Room Service. Delivery Fee will not be applicable for Royal Service and Family Concierge categories. Find more information about Melia Resorts.

Learn more about Cancun.
HOTEL LOCATION
located in stunning Little Bay, 45 minutes from Cancun International Airport and 5 minutes from the famous 5th ave.
Address:
Playa del Carmen
QR

MX
Toll Free Phone: 800-33-MELIA
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Snorkeling: Additional Charge
Hobie Cats: Additional Charge
Paddle Boats: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Additional Charge
Health Club / Spa
Jacuzzi: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Elegant, modern resort with ecological feeeling. Beach: Little Bay with white sand beach and views of Cozumel Island. In front of the second largest coral reef formation in the world. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 394
Year Opened: 2011 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
The is a $50 per person surcharge for clients dining at the Passion Restaurant.
ROOM TYPES
1 BEDROOM MSTR STE SWIM UP
The 893 sq. ft. one-bedroom master suite offers a large 248 sq. ft. terrace with a Jacuzzi and swim-up access to a pool. Rainfall shower and deep soak tub. One king bed, separate living room with sofa bed, and kitchenette with dining room. Free WiFi.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
1BDMASTERSUITE FAMILYCONCIERGE
Master Suite includes a bedroom with a king bed, a separate living room with a sofa bed, a kitenette with a dining area, and a terrace with a whirlpool tub. Guests also enjoy the exclusive Family Concierge services.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
1BDMASTER SWIM FAMILYCONCIERGE
Master Suite includes a bedroom with a king bed, a separate living room with a sofa bed, a kitenette with a dining area, and a terrace with a whirlpool tub and swim-up access to a pool. Guests also enjoy the exclusive services of the Family Concierge.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
ONE BEDROOM SUITE
642 sq. ft. one-bedroom suite with 194 sq. ft. balcony with Jacuzzi. Rainfall shower and deep soak tub. Two double beds, living room area with sofa bed, and kitchenette. 24-hour room service and free WiFi.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
PARADISUS JUNIOR SUITE
Spacious 517 sq. ft. guest suite with large private terrace. Rainfall shower and deep soak tub. Sofa in living area. 24-hour room service. Free WiFi. One king or two double beds.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
TWO BEDROOM MASTER SUITE
Modern suite includes one bedroom with a king bed, and another with two double beds. Other features include a large living room with two sofa beds, a kitchenette, bathroom with a rainfall shower, a whirlpool tub, and two private terraces.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
FAMILY CONCIERGE JUNIOR SUITE
Spacious 517 sq. ft. guest suite with large terrace. Rainfall shower with deep soaking tub. Free WiFi and 24-hour room service. All-day assistance of a family concierge. Private Family Concierge pool and private beach area. Kids amenities and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
ONE BEDROOM SUITE SWIM UP
642 sq. ft. one-bedroom suite with 194 sq. ft. balcony with Jacuzzi and swim-up access. Two double beds, separate living room area with sofa bed, and kitchenette. Free WiFi and 24-hour room service.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
1BD SWIMUP FAMILY CONCIERGE
Suite includes two double beds, a separate living room area with a sofa bed, a kitchenette, and a terrace with a whirlpool and swim-up access to a pool. Guests also enjoy the exclusive Family Concierge services.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
ONE BEDROOM MASTER SUITE
The 893 sq. ft. one-bedroom master suite offers a 248 sq. ft. terace with a Jacuzzi. Rainfall shower and deep soak tub. King size bed, separate living room area with sofa bed, and kitchenette with dining room.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
PARADISUS JUNIOR SUITE SWIM UP
Spacious 517 sq. ft. guest room with swim-up access from large private terrace. Rainfall shower and deep soak tub. Sofa in living area and 24-hour room service. One king bed or two double beds. Free WiFi.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
1BEDROOM STE FAMILY CONCIERGE
Suite includes two double beds, a separate living room area with a sofa bed, a kitchenette, and a a terrace with a whirlpool. Guests also enjoy all of the privileges of the exclusive Family Concierge service.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
DINING
Paradisus Playa del Carmen La Esmeralda features 1 meal plan options:
All Meals, Drinks & Tips
There are 13 Restaurants at Paradisus Playa del Carmen La Esmeralda:
The Market - Salads and Rodizio grill. Open for dinner.
Hadar - International buffet. Open for lunch and dinner.
Bana - Contemporary Asian dinning experience.
Passion - Elegant signature cuisine. The is a $50 per person surcharge for clients dining at the Passion Restaurant.
Fuego - Latin fusion gastro bar.
Naos - International lunch and dinner.
Mole - Mexican contemporary cuisine.
Olio - Italian cuisine served a la carte for dinner from 6 p.m. to 11 p.m. Open for snacks from noon to 4 p.m. Exclusive for Family Concierge Guests.
Vento - Mediterranean experience.
Passion - Six Star Michelin Chef Martin Berasategui runs this retro-glamorous restaurant. Open to all, including non-guests. Not part of the all-inclusive plan. Open for dinner. Dress code: Elegant. AAA 5 Diamond Award.
Gabi Club - Ultimate chill out club.
La Palapa Grill - Exclusive for Family Concierge guests.
The Grill - Italian-Argentinian grill.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Pilates, Body Balance, Tango Classes, Meditation, Spinning, Beach Volleyball, Aqua Fitness, Merengue, Snorkeling, Steps, Aerobics, Wine Tasting
Nightly Activities & Entertainment:
Daily Happenings, Shows
CHILDREN'S PROGRAMS
Pool Games, Fingerpainting, Mini Disco, Surprise Games, Camping Night, Water Slide, Beach Excursions, Treasure Hunts, Kid's Circus Dinner.
Applicable Ages: 5 to 12 years old

Children's Facilities
PlayGround
Game Room
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
122 Recommend
122 past Apple Vacationers would recommend Paradisus Playa del Carmen La Esmeralda to their friends and family
TripAdvisor Web Reviews
Based on 7560reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Excellent family getaway
brogle, Victoria Capital Regional District, Canada
Sat Nov 11 08:31:09 EST 2017
Well maintained resort with a wide variety of good food and friendly staff. All of the restaraunts are well run and the food is excellent. Lots of options for daytime lounging either at the main pools with lots of action or tucked away in a quiet corner. The beach is also really quite nice, all of these have surprisingly prompt service. Guillermo, who seems to work everywhere but was usually and Noth save bar was the best! Gym is pretty good for a hotel, staff there (Enrique and two ladies) are excellent. It could use a barbell set up but not a big deal. Negatives: - Had to hack the room a/c to get it below about 30 degrees C -Nightly entertainment was excellent but it is always so crowded that if you aren't a half hour early you won't see much -Daytime pool side restaraunt menu is limited

An excellent resort!
Irene M,
Sat Nov 11 08:06:51 EST 2017
This was my second stay at this resort, at the Family Concierge. Everything was amazing, especially the service. All the workers were extremely polite and curteous and helpful. In particular I was impressed with Ricardo and Alan from Club Melia. When I had a problem with extra charge that I was not aware of they both were extremely helpful and assisted me with getting rid of the charge. I would recommend going to this resort!

Don't plan on sampling the restaurants...
Jeff W,
Fri Nov 10 04:39:49 EST 2017
Today is our last day at Paradisus PDC. We have not been able to get one reservation at any of the restaurants. The only availability is at the open buffets. They told us at the front desk that reservations had to be made same day and the reservation service opened at 9 am. Every attempt was a fail. I knew something was up when I got through on Wednesday at 8:58 and the only availability was at 4pm or 10:30pm. I asked to speak to a manager but was put on hold indefinitely. We went to the concierge desk where they said we should book in advance for the rest of the trip. She was puzzled as to why we were told to book same day, even after I confirmed that was the process over the phone with the reservation people. She was mildly apologetic and said she would arrange for our bookings for the next three nights. They were to call and confirm with us. We never heard anything and when the service desk called to ask how our stay was, we explained what was going on and they had no record of any reservations...We have given up and will be heading back to the cafeteria for our last meal. Aside from that, the rooms are extremely noisy, the doors slamming in the hallway sound like a truck smashing into your walls. There are no ocean views from any of the rooms. And the beach is a 10 minute walk through a bat, raccoon and mosquito infested mangrove. On a positive note, the resort is very clean and the service staff are friendly. There was no heavy sales pitch to buy time shares like at Paradisus Cancun. At least we were able to eat out there. We will not be back.

A great family vacation!
Natalie M,
Thu Nov 09 18:29:40 EST 2017
This is truly a family oriented resort! We just came back from visiting this resort with our two kids, 7 & 9 and we all had an amazing time. There is so much for everyone to do, as adults, as kids and as a family. The kids club has a jam-packed schedule that changes everyday with a good variety of games, crafts and party themes. They had amazing entertainment for the Dia de Los muertos and a parade. They had a kids pool party, a pirate party and more than I could list. The staff at the kids club, In particular, Laura and karen, were amazing and caring. The gym facilities are great and while I didn't make it to the 7am classes, they offer a variety of spin, yoga and Pilates. For the kids, there is rock climbing and bungee trampoline also! We have been to many great resorts in the Caribbean and this may have had the best food yet. A great variety of fresh ingredients and the dinners in particular were artfully prepared and authentic. We were able (thanks to a pyjama party and movie night party) to partake in two adult only meals and they were especially delicious, with amazing ambiance and service. The a la carte restaurants had vegetarian and gluten free options clearly marked, but I do feel the buffet could improve in this area. Not many vegan options. The sunrise grill was unfortunately closed for updating but did reopen the second last day we were there, which was super convenient as it is located right by the kids pool. We just wish it would have been open our entire stay. Service throughout the resort was great. Prompt service, attention to detail and very family friendly. Staff constantly cleaning, painting and repairing. The nightly entertainment was outstanding, the kids loved the Michael Jackson tribute and the circus night. There is more pre-dinner entertainment on the La Perla side so we were only able to catch a bit of that. The rooms were clean and well kept, fridge was stocked for both kids (chocolate milk, cookies) and adults. Room service was available for $5 USD per call, but it was quick and you could basically order anything (no menu). It was fresh and hot both times we ordered and the wait staff were great. If you're looking for an ocean view, this resort does offer family concierge which may have better views, but the resort rooms face mostly into the pool rather than focusing to the ocean. It is rather set back and the lush vegetation (while beautiful) does keep the ocean hidden from much of the resort. We were on the third floor so we could glimpse the ocean. The layout is also a little odd in my opinion as it forces you to meander through the lounge chairs unless you want to walk through the parking lot as a more direct route back to your room (we were in building 2). With the amazing kids club, we were also able to slip away to the La Perla adult only side and hang by the pool. Lots of quiet (and party loud) spots to be had. The bartenders Orlando (sunrise) and reymundo (sunrise and sunset) were great, making several original cocktails depending on your tastes. The beach is clean and well kept, a little rougher waters than some other locations, but they do have lifeguards and a cordoned off area. You can snorkel and kayak and they have hobie cats as well. All in all an amazingly relaxing and memorable experience and would definitely recommend this for a family vacation.

Best Hotel I've been in a while
Edward V, Vancouver, Canada
Thu Nov 09 13:04:07 EST 2017
I went on a business trip and i brought my family with me, i was skeptical at first since I've never brought them with me on a business trip but as soon as I arrived at the hotel I knew I made a good decision, i stayed at La Esmeralda which is the family side of the hotel. Food is excellent, the kids will love the pool and the kids zone. They even make your bed two times a day and a small fridge with snacks, sodas and water. I was blown away by the service and how nice everyone is. I highly recommend this hotel.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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