Cancun

Paradisus Playa del Carmen La Esmeralda


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Paradisus Playa del Carmen La Esmeralda is a beautiful family luxury hotel with world-class facilities, the ultimate in spa treatments and a relaxed ambiance. This resort boasts the most swim-up suites of any resort in Mexico, and the signature Family Concierge Suites feature personalized service and luxuries to meet every family's needs.

Shared amenities with Paradisus Playa del Carmen La Perla include 12 restaurants with some of the finest dishes in Riviera Maya. Dining choices include Mediterranean, Mexican, Asian, Latin, show cooking, and a wood-fired pizza oven. Other shared amenities in El Zocalo are a library, a shopping area, lit tennis courts, an activities center, and a Palapa with a game room.

The Family Concierge Suites pamper both kids and adults! All suites have a private terrace with Jacuzzi and tanning area, a Welcome Paradisus Kids Beach Kit, robes and slippers for kids and adults, luxury bathroom amenities for adults, and PS2, Xbox 360, or Wii available in-room upon request (24 hour limit). There are also family activities and excursions including swimming, classes, painting, and massage lessons.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, This property has been Earth Check certified since 2014 and holds GreenLeader Platinum Hotel status from TripAdvisor. In order to conserve resources, the resort follows a carbon neutral and linen reuse program, utilizes energy saving bulbs, and measures and regulates the use of energy at least four times per year.

There is As of January 1st, 2017, there will be a service charge of $5 usd per delivery service for the Paradisus Playa del Carmen La Esmeralda guests for Room Service. Delivery Fee will not be applicable for Royal Service and Family Concierge categories. Find more information about Melia Resorts.

Learn more about Cancun.
HOTEL LOCATION
located in stunning Little Bay, 45 minutes from Cancun International Airport and 5 minutes from the famous 5th ave.
Address:
Playa del Carmen
QR

MX
Toll Free Phone: 800-33-MELIA
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Snorkeling: Additional Charge
Hobie Cats: Additional Charge
Paddle Boats: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Additional Charge
Health Club / Spa
Jacuzzi: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Elegant, modern resort with ecological feeeling. Beach: Little Bay with white sand beach and views of Cozumel Island. In front of the second largest coral reef formation in the world. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 394
Year Opened: 2011 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
The is a $50 per person surcharge for clients dining at the Passion Restaurant.
ROOM TYPES
1 BEDROOM MSTR STE SWIM UP
The 893 sq. ft. one-bedroom master suite offers a large 248 sq. ft. terrace with a Jacuzzi and swim-up access to a pool. Rainfall shower and deep soak tub. One king bed, separate living room with sofa bed, and kitchenette with dining room. Free WiFi.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
1BDMASTERSUITE FAMILYCONCIERGE
Master Suite includes a bedroom with a king bed, a separate living room with a sofa bed, a kitenette with a dining area, and a terrace with a whirlpool tub. Guests also enjoy the exclusive Family Concierge services.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
1BDMASTER SWIM FAMILYCONCIERGE
Master Suite includes a bedroom with a king bed, a separate living room with a sofa bed, a kitenette with a dining area, and a terrace with a whirlpool tub and swim-up access to a pool. Guests also enjoy the exclusive services of the Family Concierge.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
ONE BEDROOM SUITE
642 sq. ft. one-bedroom suite with 194 sq. ft. balcony with Jacuzzi. Rainfall shower and deep soak tub. Two double beds, living room area with sofa bed, and kitchenette. 24-hour room service and free WiFi.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
PARADISUS JUNIOR SUITE
Spacious 517 sq. ft. guest suite with large private terrace. Rainfall shower and deep soak tub. Sofa in living area. 24-hour room service. Free WiFi. One king or two double beds.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
TWO BEDROOM MASTER SUITE
Modern suite includes one bedroom with a king bed, and another with two double beds. Other features include a large living room with two sofa beds, a kitchenette, bathroom with a rainfall shower, a whirlpool tub, and two private terraces.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
FAMILY CONCIERGE JUNIOR SUITE
Spacious 517 sq. ft. guest suite with large terrace. Rainfall shower with deep soaking tub. Free WiFi and 24-hour room service. All-day assistance of a family concierge. Private Family Concierge pool and private beach area. Kids amenities and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
ONE BEDROOM SUITE SWIM UP
642 sq. ft. one-bedroom suite with 194 sq. ft. balcony with Jacuzzi and swim-up access. Two double beds, separate living room area with sofa bed, and kitchenette. Free WiFi and 24-hour room service.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
1BD SWIMUP FAMILY CONCIERGE
Suite includes two double beds, a separate living room area with a sofa bed, a kitchenette, and a terrace with a whirlpool and swim-up access to a pool. Guests also enjoy the exclusive Family Concierge services.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
ONE BEDROOM MASTER SUITE
The 893 sq. ft. one-bedroom master suite offers a 248 sq. ft. terace with a Jacuzzi. Rainfall shower and deep soak tub. King size bed, separate living room area with sofa bed, and kitchenette with dining room.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
PARADISUS JUNIOR SUITE SWIM UP
Spacious 517 sq. ft. guest room with swim-up access from large private terrace. Rainfall shower and deep soak tub. Sofa in living area and 24-hour room service. One king bed or two double beds. Free WiFi.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
1BEDROOM STE FAMILY CONCIERGE
Suite includes two double beds, a separate living room area with a sofa bed, a kitchenette, and a a terrace with a whirlpool. Guests also enjoy all of the privileges of the exclusive Family Concierge service.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
DINING
Paradisus Playa del Carmen La Esmeralda features 1 meal plan options:
All Meals, Drinks & Tips
There are 13 Restaurants at Paradisus Playa del Carmen La Esmeralda:
Naos - International lunch and dinner.
Mole - Mexican contemporary cuisine.
Olio - Italian cuisine served a la carte for dinner from 6 p.m. to 11 p.m. Open for snacks from noon to 4 p.m. Exclusive for Family Concierge Guests.
Vento - Mediterranean experience.
Passion - Six Star Michelin Chef Martin Berasategui runs this retro-glamorous restaurant. Open to all, including non-guests. Not part of the all-inclusive plan. Open for dinner. Dress code: Elegant. AAA 5 Diamond Award.
Gabi Club - Ultimate chill out club.
La Palapa Grill - Exclusive for Family Concierge guests.
The Grill - Italian-Argentinian grill.
The Market - Salads and Rodizio grill. Open for dinner.
Hadar - International buffet. Open for lunch and dinner.
Bana - Contemporary Asian dinning experience.
Passion - Elegant signature cuisine. The is a $50 per person surcharge for clients dining at the Passion Restaurant.
Fuego - Latin fusion gastro bar.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Pilates, Body Balance, Tango Classes, Meditation, Spinning, Beach Volleyball, Aqua Fitness, Merengue, Snorkeling, Steps, Aerobics, Wine Tasting
Nightly Activities & Entertainment:
Daily Happenings, Shows
CHILDREN'S PROGRAMS
Pool Games, Fingerpainting, Mini Disco, Surprise Games, Camping Night, Water Slide, Beach Excursions, Treasure Hunts, Kid's Circus Dinner.
Applicable Ages: 5 to 12 years old

Children's Facilities
PlayGround
Game Room
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
122 Recommend
122 past Apple Vacationers would recommend Paradisus Playa del Carmen La Esmeralda to their friends and family
TripAdvisor Web Reviews
Based on 7373reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
We will be returning!!!!
Melissa E,
Thu Sep 14 13:16:35 EDT 2017
Paradisus is not the first resort we've stayed in Playa or Cancun. But is definitely the best!!! This resort is so beautiful! We HIGHLY recommend Paradisus.. Resort is clean and staff is very friendly. They maintenance our room twice a day.. including refilling the mini refrigerator, swim up pool area, they clean the bathroom, redid the bedding and they also just clean everything to make it superb. Be sure to stop by Paola Alvarado & Daniela Rodriguez from Guest Services as they did an amazing job helping my husband and I reserved a romantic dinner at the beach. Furthermore, Jorge Moreno did an awesome job catering to us during the romantic dinner at the beach. Jorge made us feel taken care of. Such awesome service!!! There was no signs of seaweed on beach which made it remarkable and able to enjoy the entire water. Our waitress on the beach - her name is Elizabeth took very good care of us and was very polite and friendly. Also last but not least when we had couples massage David and Michal.. they took very good care of us and made my husband feel comfortable considering it was his first time. Be sure to ask for Marcelo when booking your spa services. He was very informative. He gave us a tour of the spa. We will definitely come back! This resort is not only great for Adults but also have alot of activities for kids. So grateful for all the staff who took care of us! Thank you Paradisus team for taking care of us. See you soon. This resort is a decision you wont regret.

Arrrrrrrr you ready for a good time?
Frank M, Westwood, New Jersey
Thu Sep 14 04:33:03 EDT 2017
My wife, 2-year old daughter and I traveled to Mexico the last week of August and were lucky enough to have stayed here. We had booked the Family Concierge Junior Suite and the room was massive! We even had a tub on our balcony! The overall property is a decent size with the ability to get around to just about anywhere in less than a 5 minute walk which is nice. What's better, is if it's raining or storming out you can actually walk through all of the different towers to get to the main building with ease. I mention this because one of our mornings we had a crazy thunderstorm come rolling through and we needed to get to the main building to get food. The instant my daughter saw the pirate ship in the kid pool with the slides she fell in love. It seemed we were in the pool by 830 every morning. Some of the other kids were a bit aggressive over who was going down the slide but overall it was a great experience. My one gripe would be that there are not enough chairs. Per the usual, most people go down early in the morning to claim their spots but then won't be seen until mid-afternoon. I understand they have rules about only allowing for your chairs to be unattended for 30 minutes or security will remove your items but it seemed it wasn't being policed. The food and restaurant quality was top notch. So many different options and with the buffet they change themes every night so if you're staying on property for a week or more you will always have something different to eat. My favorite of the trip had to have been Mole. It's a modern twist on Mexican fare. Incredibly tasty and so many options to fit into anyone's tastes. Also if you feeling like being in a meat coma I recommend the Market at night because it turns into Rodizio, the meats are very good and not cheap cuts. The property is well maintained and clean and the staff are always welcoming and friendly. If you're an adventurous family this property is located incredibly close to Playa Del Carmen's fifth ave. Plenty of shopping, food, and bars off property to experience something new. Overall we had an incredible time and so far with this being the second family resort in Cancun we've stayed at this was by far the best. So many different things for my daughter to do that were good for her age. As for the adults the drinks were flowing (within reason of course) and we enjoyed ourselves as well. They have a Moet and Don Julio tasting experience that doesn't cost much that I wish we could have done but with just the three of us it would have been difficult. One tip I have for anyone looking at this property is that it's not an incredibly beach friendly resort. No ocean front views and beach access is a bit of a hike. But that didn't matter for us at all because our daughter doesn't enjoy the sand quite yet. Thank you Paradisus La Esmerelda team! You made our vacation a great and memorable one and we can't wait to come back!

IMPECABLE
angelica z, Houston, Texas
Wed Sep 13 12:09:10 EDT 2017
We just came back from our second time staying at this hotel. Once again, it did not disappoint!! We stayed 8 nights at family concierge and totally loved it! We were celebrating my 30th birthday and the hotel stuff was so helpful helping me arrange everything. Last time we didnt do the concierge and decided to give a try this time. We liked it very very much specially the exclusive access to olio restaurant at breakfast and lunch time. If the hotel is busy, the buffet for breakfast can become pretty loud and busy, the restaurant for family concierge is the opposit. very Quiet, peaceful, you get served at your table and the foood is way better than buffet. We had Eduardo as our concierge guy and he was excellent and very helpful. THE FOOD: they have several different restaurants for every taste. To my own surprise, Vento (Mediterranean food) was one of my favorites. Last time we didnt try it because im not big on Mediterranean food but this time we went twice!! the steak I had there was delicious. Biggest dissapoint this time was the brasilian Rodizzio. Last time we loved it and this time it was so nah! steak was just ok and the only not friendly waiter in the entire hotel was serving us that night so that didnt help. Another deliocius plate is the Salmon from Fuego restaurant. SO GOOD! SERVICE: IMPECABLE. You will not find one person who does not smile at you or say hi. EVERYONE there is working so so hard to please you that it almost makes you feel bad sometimes with people's silly requests. The service is beyond excellent and it does make the experience extra enjoyable. Now I have to give my special thanks to some of the staff who were so helpful and friendly to us. Its really hard not to name them all, EVERY employee in this hotel is working too hard for a good service. Ricardo Munoz was our pool waiter and he was great! thank you!! Dominga in family concierge was also so sweet to my kids and bringing me my favorite drinks every day! Once again thanks to paradisus for such an excellent vacation.

Attention to guests and service was amazing
marynkenz, Omaha, Nebraska
Wed Sep 13 06:09:03 EDT 2017
We stayed a week and Cesar, our butler, made the stay an awesome experience. From surprises in the room after a day at the beach, to birthday celebration, and bubble tubs with roses and wine, we were pampered by Cesar in grand style. While sunning at the pool, Placido was fabulous in keeping our drinks coming, bringing snacks and lunch. He was attentive, even in the evening at Olio, when he saw our drinks weren't coming quickly enough, stepped in to accommodate us. I just wanted to single these men out since they provided a superb vacation experience.

One of Best Resort to Host A Destination Wedding
Sheema A,
Mon Sep 11 09:02:50 EDT 2017
My experience as a wedding planner and hosting beautiful events for my couples at this resort has always been a great experience . With the help of the Romance Department each of events was executed beautifully. I would like to thank the whole romance Team ( Araceli,Lucero,Jamie,Sandra, Vanessa x 2 , Alain & Claudia) for your hard work and support at Pinky and Mins Wedding - Couldn't have done it without you all .Also thank you front desk(Alfredo & Jacqueline) for a smooth check in for the group and guests special requests( Always can count on you ) banquets and staff . Last but not least - Annette (Hotel Manager ) for always welcoming everyone with a warm heart as it shows how much she cares about each and every guests that is at property .



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