Cancun

Paradisus Playa del Carmen La Esmeralda


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Paradisus Playa del Carmen La Esmeralda is a beautiful family luxury hotel with world-class facilities, the ultimate in spa treatments and a relaxed ambiance. This resort boasts the most swim-up suites of any resort in Mexico, and the signature Family Concierge Suites feature personalized service and luxuries to meet every family's needs.

Shared amenities with Paradisus Playa del Carmen La Perla include 14 restaurants with some of the finest dishes in Riviera Maya. Dining choices include Mediterranean, Mexican, Asian, Latin, show cooking, and a wood-fired pizza oven. Other shared amenities in El Zocalo are a library, a shopping area, a Kids Club, Baby Club, and game room.

The Family Concierge Suites pamper both kids and adults! All suites have a private terrace with Jacuzzi and tanning area, a Welcome Paradisus Kids Beach Kit, robes and slippers for kids and adults, luxury bathroom amenities for adults, and PS2, Xbox 360, or Wii available in-room upon request (24 hour limit). There are also family activities and excursions including swimming, classes, painting, and massage lessons.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, This property has been Earth Check certified since 2014 and holds GreenLeader Platinum Hotel status from TripAdvisor. In order to conserve resources, the resort follows a carbon neutral and linen reuse program, utilizes energy saving bulbs, and measures and regulates the use of energy at least four times per year.

There is As of January 1st, 2017, there will be a service charge of $5 usd per delivery service for the Paradisus Playa del Carmen La Esmeralda guests for Room Service. Delivery Fee will not be applicable for Royal Service and Family Concierge categories. Find more information about Melia Resorts.

Learn more about Cancun.
HOTEL LOCATION
Located in stunning Little Bay, 45 minutes from Cancun International Airport and 5 minutes from the famous 5th Ave.
Address:
Playa del Carmen
QR

MX
Toll Free Phone: 800-33-MELIA
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Snorkeling: Additional Charge
Hobie Cats: Additional Charge
Paddle Boats: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Additional Charge
Health Club / Spa
Jacuzzi: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Elegant, modern resort with ecological feeeling. Beach: Little Bay with white sand beach and views of Cozumel Island. In front of the second largest coral reef formation in the world. Check-in: 3:00pm
Check-out: 12:00pm
Total Rooms: 510
Year Opened: 2011 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
There is a $100.00 USD per person surcharge for clients dining at the Passion Restaurant plus wine pairing if they choose to add it . Effective as of 08/02/18, the outdoor kids zone and tennis court is no longer offered.
ROOM TYPES
ONE BEDROOM SUITE
642 sq. ft. one-bedroom suite with 194 sq. ft. balcony with Jacuzzi. Rainfall shower and deep soak tub. Living room area with sofa bed, and kitchenette. 24-hour room service and free WiFi.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
TWO BEDROOM MASTER SUITE
Modern suite includes a large living room with two sofa beds, a kitchenette, bathroo m with a rainfall shower, a whirlpool tub, and two private terraces.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
1BD SWIMUP FAMILY CONCIERGE
Suite includes a separate living room area with a sofa bed, a kitche nette, and a terrace with a whirlpool and swim-up access to a pool. Guests also enjoy the exclusive Family Concierge services.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
ONE BEDROOM SUITE SWIM UP
642 sq. ft. one-bedroom suite with 194 sq. ft. balcony with Jacuzzi and swim-up access. Separate living room area with sofa bed, and kitchenette. Free Wi Fi and 24-hour room service.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
ONE BEDROOM MASTER SUITE
The 893 sq. ft. one-bedroom master suite offers a 248 sq. ft. terace with a Jacuzzi. Rainfall shower and deep soak tub. Separate living room area with sofa bed, and kitchenette with dining room.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
1BDMASTERSUITE FAMILYCONCIERGE
Master Suite includes a bedroom with a separate living room with a sofa b ed, a kitenette with a dining area, and a terrace with a whirlpool tub. Guests also enjoy the exclusive Family Concierge services.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
1 BEDROOM MSTR STE SWIM UP
The 893 sq. ft. one-bedroom master suite offers a large 248 sq. ft. terrace with a Jacuzzi and swim-up access to a pool. Rainfall shower and deep soak tub. Separate living room with sofa bed, and kitchenette with dining room. Free WiFi.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
1BDMASTER SWIM FAMILYCONCIERGE
Master Suite includes a bedroom with a separate living room with a sofa b ed, a kitenette with a dining area, and a terrace with a whirlpool tub and swim-up access to a pool. Guests also enjoy the exclusive services of the Family Concierge.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
PARADISUS JUNIOR SUITE
Spacious 517 sq. ft. guest suite with large private terrace. Rainfall shower and deep soak tub. Sofa in living area. 24-hour room service. Free WiFi.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
FAMILY CONCIERGE JUNIOR SUITE
Spacious 517 sq. ft. guest suite with large terrace. Rainfall shower with deep soaking tub. Free WiFi and 24-hour room service. All-day assistance of a family concierge. Private Family Concierge pool and private beach area. Kids amenities and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
PARADISUS JUNIOR SUITE SWIM UP
Spacious 517 sq. ft. guest room with swim-up access from large private terrace. Rainfall shower and deep soak tub. Sofa in living area and 24-hour room service. Free WiFi.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
2BD MSTR SUITE FAMILYCONCIERGE
Other Amenities -
Kitchen
1BEDROOM STE FAMILY CONCIERGE
Suite includes a separate living room area with a sofa bed, a kitche nette, and a a terrace with a whirlpool. Guests also enjoy all of the privileges of the exclusive Family Concierge service.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
DINING
Paradisus Playa del Carmen La Esmeralda features 1 meal plan options:
All Meals, Drinks & Tips
There are 13 Restaurants at Paradisus Playa del Carmen La Esmeralda:
Mole - Mexican contemporary cuisine.
Olio - Exclusive for Family concierge for breakfast and lunch. Italian cuisine served a la cuisine served a la carte for dinner from 6:00pm to 11:00pm.
Vento - Mediterranean experience.
Passion - Eight Star Michelin Chef Martin Berasategui runs this retro-glamorous restaurant. Open to all, including non-guests. Not part of the all-inclusive plan. Open for dinner. Dress code: Elegant. AAA 5 Diamond Award.
Gabi Club - Ultimate chill out club.
La Palapa Grill - International cuisine served a la carte for dinner from 6:00pm to 11:00pm.
The Grill - Italian-Argentinian grill.
The Market - Salads and Rodizio grill. Open for dinner.
Hadar -
Bana - Contemporary Asian dinning experience.
Passion - Elegant signature cuisine. Eight Star Michelin Chef Martin Berasategui
Fuego - Latin fusion gastro bar.
Naos - International buffet for breakfast, lunch and dinner.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Pilates, Body Balance, Tango Classes, Meditation, Spinning, Beach Volleyball, Aqua Fitness, Merengue, Snorkeling, Steps, Aerobics, Wine Tasting
Nightly Activities & Entertainment:
Daily Happenings, Shows
CHILDREN'S PROGRAMS

Applicable Ages: 5 to 12 years old

Children's Facilities
Game Room
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
122 Recommend
122 past Apple Vacationers would recommend Paradisus Playa del Carmen La Esmeralda to their friends and family
TripAdvisor Web Reviews
Based on 9816reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Some ups and downs but mostly a great experience
sheehanh1,
Thu Mar 14 18:20:00 EDT 2019
Our family of five (including 3 kids ages 10, 11, and 13) stayed at Paradisus La Esmeralda this past week to celebrate my husband’s 50th birthday. I read many many Trip Advisor reviews in preparation for this vacation which were very helpful and I want to pay it forward to the next people planning a vacation at this resort. We booked through Costco which I highly recommend if you are a member. They contract with Best Day Tours who provided our transfers to and from the airport and they have staff onsite at the resort who arrange excursions and are very helpful. Everything went very smoothly. When we arrived at the resort we were greeted with cold towels and a glass of champagne and plate of cookies. It was a nice touch. Our check in was handled by Rafael and unfortunately quickly went downhill from there. Rafael informed us that we had booked a one bedroom suite but it was not a swim up suite which we thought we had booked. We asked for a complimentary upgrade since we were celebrating a 50th birthday while there and were told this was not possible without having to pay several hundred dollars extra. Since we had already paid for Family Concierge service, which was very expensive, we did not want to spend any additional money. We were then told that Cesar would be our concierge but was not immediately available so we were escorted to our room by Maria. Our one bedroom suite was on the second floor overlooking a swim up and facing the main walkway to the main pool area and also located in the building where the Zocalo and indoor restaurants are located so not a bad location. The problem for us is that the one bedroom suite had two small beds in one room and a pull out bed in another. We asked Maria if it would be possible to get a king size one bedroom suite instead and she called someone but was told none were available for several days and that they would push the two small beds together instead for my husband and I and would bring in an extra bed for the suite area for our third child. At this time, Cesar arrived and we were able to meet him. He was very pleasant and I was able to book all of our dinner reservations with him back in the family concierge lobby. In the meantime, housekeeping did come quickly to make the adjustments to our room to meet our needs. Overall, we liked Cesar and he was very responsive through the WhatsApp and would check in with us during the day around the resort to see how we were doing. I did find that I had to ask for the things that I read were offered by the family concierge service and he did not offer them on his own. Cesar did arrange to have our room decorated for my husbands birthday and provided a little cake and bottle of champagne. He also arranged for a massage for the two of us at the spa. One night there was a treasure hunt for the kids which they enjoyed and then another night a bubble bath. I did have to request a tour of the resort which he provided the morning after we arrived. I thought this would be automatically provided but it was not. There are also other services listed in the family concierge brochure in the room which were not provided, such as aromatherapy pillow service and a few other amenities. I would suggest brochures be updated to reflect what is truly offered. Another service offered is water ritual at the spa. It would have been helpful to have an explanation from spa staff about what this entails. I did find it on a sign in the spa at the end of our time there. The spa itself was beautiful and the service overall was good. We enjoyed visiting the La Perla side of the resort. We also got to tour La Perla when we did an adult dinner one night at El Fuego which was excellent. The M Martini bar was also great. Try the Key Lime Pie! In terms of the food, we loved Olio for breakfast but our dinner experience was not good. Long wait for food and quality not good. Wine sommelier there was helpful. At Olio breakfast, try the green juice-delicious! Other than Fuego, our next favorites were Vento and Mole. Appetizers were better than entrees in our opinion at Mole. The BananTeppanyaki was a big hit with the kids on our last night. We also liked the Tequila bar there. Excellent Paloma’s and spicy jalapeño margaritas. Our first night we did the buffet Naos and it was very good. Also had breakfast there a few days. We also did a Don Julio tequila tasting which costs extra but is worth it! Our kids spent a little bit of time in the kids club while we went to spa for a few hours one day and when we did our adult dinner. Our kids were really too old for the kids club but they were good sports. The kids activities are definitely for younger kids. We enjoyed the magic show and Bruno Mars show together as a family. There were a few F bombs in the Bruno Mars show that we did not appreciate-lots of little ears there! Other than that, it was a good and entertaining show. Activities- Shout out to David who led Zumba, Water Polo, Aquagym, and daily trivia. He was excellent and our kids really liked him. Chris led beach volleyball and my daughter who plays club volleyball really enjoyed playing each day. Family Concierge pool- we loved Demitri! He is a rock star. Very friendly, kept the mojitos flowing and when he found out it was my husbands birthday he surprised us with a bottle of wine in our room when we got back from the pool! He deserves a promotions! We also very much enjoyed the beach. Our favorite server there was Manuel who sang Las Mananitas which a friend of ours recommended we ask someone to sing. It was beautiful. We also liked David who set up towels for our family one day and found us good seating. Try the smoothie bar at the beach! One caution: Bon will approach you and attempt to get you to come to a timeshare presentation. He was friendly but we were unable to figure out what his title was and at first we were concerned because he was asking a lot of questions about our whereabouts when we left the resort the day before to visit 5thAvenue for shopping. We figured out that he was trying to see if we were going to time share presentations at other resorts! Just say No when he asks you to come to a presentation at 8 am. Once we declined he was still pleasant when we saw him and did not Approach us again. All in all it was a great vacation and I would recommend this resort despite some inconsistent service experiences during our time there.

Paradisus La Esmeralda
proudcan,
Thu Mar 14 09:56:26 EDT 2019
La Esmeralda has the most friendly staff we have met at a resort. Resort is very clean and beautifully appointed. Rooms are very luxurious. Great choice of many restaurants.Flora in guest services in a little gem. Very helpfu!

Family had great time
TXMOZ17,
Thu Mar 14 07:31:08 EDT 2019
The family concierge is a great value for the money. Our butler Lluvia was very attentive and helped us setup multiple dinners and spa treatments, etc. Very good facilities, food, and service levels for the money. Definitely pleased with our choice.

Great Family vacation - especially for families with allergy concerns
michaelhB7827II, Whitby, Canada
Thu Mar 14 06:30:09 EDT 2019
We just got back from Paradisus and our kids are already planning to go back. One of our kids have a severe peanut and tree nut allergy and the resort was great and able to accommodate. Only reason it is not a 5 star is because the beach, and the second bed in our suite was very uncomfortable. Besides that an amazing time and we will be back.

Nice rooms
jadyn g, Beverly Hills, California
Thu Mar 14 06:00:39 EDT 2019
We have stayed twice at this all inclusive resort with my wife and 2 young children. I would highly recommend the one bedroom master suite with swim up. The suite was spacious and we really enjoyed being able to walk a few steps down to the pool. I would have given it a 5 stars review, but the food at the restaurants are just average. We actually liked the buffet better!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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