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Paradisus Playa del Carmen La Esmeralda


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Paradisus Playa del Carmen La Esmeralda is a beautiful family luxury hotel with world-class facilities, the ultimate in spa treatments and a relaxed ambiance. This resort boasts the most swim-up suites of any resort in Mexico, and the signature Family Concierge Suites feature personalized service and luxuries to meet every family's needs.

Shared amenities with Paradisus Playa del Carmen La Perla include 12 restaurants with some of the finest dishes in Riviera Maya. Dining choices include Mediterranean, Mexican, Asian, Latin, show cooking, and a wood-fired pizza oven. Other shared amenities in El Zocalo are a library, a shopping area, lit tennis courts, an activities center, and a Palapa with a game room.

The Family Concierge Suites pamper both kids and adults! All suites have a private terrace with Jacuzzi and tanning area, a Welcome Paradisus Kids Beach Kit, robes and slippers for kids and adults, luxury bathroom amenities for adults, and PS2, Xbox 360, or Wii available in-room upon request (24 hour limit). There are also family activities and excursions including swimming, classes, painting, and massage lessons.

Exceptional Values!
Family: Up to two kids stay free in a Family Suite with two paying adults. Restrictions may apply.

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HOTEL LOCATION
located in stunning Little Bay, 45 minutes from Cancun International Airport and 5 minutes from the famous 5th ave.
Address:
Playa del Carmen
QR

MX
Toll Free Phone: 800-33-MELIA
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Snorkeling: Additional Charge
Hobie Cats: Additional Charge
Paddle Boats: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Additional Charge
Health Club / Spa
Jacuzzi: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Elegant, modern resort with ecological feeeling. Beach: Little Bay with white sand beach and views of Cozumel Island. In front of the second largest coral reef formation in the world. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 394
Year Opened: 2011 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
The is a $50 per person surcharge for clients dining at the Passion Restaurant.
ROOM TYPES
FAMILY CONCIERGE JUNIOR SUITE
Spacious 517 sq. ft. guest suite with large terrace. Rainfall shower with deep soaking tub. Free WiFi and 24-hour room service. All-day assistance of a family concierge. Private Family Concierge pool and private beach area. Kids amenities and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
ONE BEDROOM SUITE SWIM UP
642 sq. ft. one-bedroom suite with 194 sq. ft. balcony with Jacuzzi and swim-up access. Two double beds, separate living room area with sofa bed, and kitchenette. Free WiFi and 24-hour room service.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Jacuzzi
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
ONE BEDROOM MASTER SUITE
The 893 sq. ft. one-bedroom master suite offers a 248 sq. ft. terace with a Jacuzzi. Rainfall shower and deep soak tub. King size bed, separate living room area with sofa bed, and kitchenette with dining room.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Jacuzzi
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
PARADISUS JUNIOR SUITE SWIM UP
Spacious 517 sq. ft. guest room with swim-up access from large private terrace. Rainfall shower and deep soak tub. Sofa in living area and 24-hour room service. One king bed or two double beds. Free WiFi.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
1 BEDROOM MSTR STE SWIM UP
The 893 sq. ft. one-bedroom master suite offers a large 248 sq. ft. terrace with a Jacuzzi and swim-up access to a pool. Rainfall shower and deep soak tub. One king bed, separate living room with sofa bed, and kitchenette with dining room. Free WiFi.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Jacuzzi
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
ONE BEDROOM SUITE
642 sq. ft. one-bedroom suite with 194 sq. ft. balcony with Jacuzzi. Rainfall shower and deep soak tub. Two double beds, living room area with sofa bed, and kitchenette. 24-hour room service and free WiFi.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Jacuzzi
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
PARADISUS JUNIOR SUITE
Spacious 517 sq. ft. guest suite with large private terrace. Rainfall shower and deep soak tub. Sofa in living area. 24-hour room service. Free WiFi. One king or two double beds.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
TWO BEDROOM MASTER SUITE
Modern suite includes one bedroom with a king bed, and another with two double beds. Other features include a large living room with two sofa beds, a kitchenette, bathroom with a rainfall shower, a whirlpool tub, and two private terraces.
Other Amenities -
Kitchen
DINING
Paradisus Playa del Carmen La Esmeralda features 1 meal plan options:
All Meals, Drinks & Tips
There are 13 Restaurants at Paradisus Playa del Carmen La Esmeralda:
Fuego - Latin fusion gastro bar.
Naos - International lunch and dinner.
Mole - Mexican contemporary cuisine.
Olio - Italian cuisine served a la carte for dinner from 6 p.m. to 11 p.m. Open for snacks from noon to 4 p.m. Exclusive for Family Concierge Guests.
Vento - Mediterranean experience.
Passion - Six Star Michelin Chef Martin Berasategui runs this retro-glamorous restaurant. Open to all, including non-guests. Not part of the all-inclusive plan. Open for dinner. Dress code: Elegant. AAA 5 Diamond Award.
Gabi Club - Ultimate chill out club.
La Palapa Grill - Exclusive for Family Concierge guests.
The Grill - Italian-Argentinian grill.
The Market - Salads and Rodizio grill. Open for dinner.
Hadar - International buffet. Open for lunch and dinner.
Bana - Contemporary Asian dinning experience.
Passion - Elegant signature cuisine. The is a $50 per person surcharge for clients dining at the Passion Restaurant.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Pilates, Body Balance, Tango Classes, Meditation, Spinning, Beach Volleyball, Aqua Fitness, Merengue, Snorkeling, Steps, Aerobics, Wine Tasting
Nightly Activities & Entertainment:
Daily Happenings, Shows
CHILDREN'S PROGRAMS
Pool Games, Fingerpainting, Mini Disco, Surprise Games, Camping Night, Water Slide, Beach Excursions, Treasure Hunts, Kid's Circus Dinner.
Applicable Ages: 5 to 12 years old

Children's Facilities
PlayGround
Game Room
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
92 Recommend
92 past Apple Vacationers would recommend Paradisus Playa del Carmen La Esmeralda to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 4475 reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Five Stars- One of the most beautiful Hotels in Playa Del Carmen area.
SpenceHVDC, Winnipeg, Canada
Thu Feb 11 11:21:02 EST 2016
We spent two wonderful weeks at this hotel. We have been to this area ten times over the last twenty years and this hotel was certainly the nicest one we have stayed in, Five Stars. It is a beautiful hotel but what made it very special were the specialty restaurants and the staff. We would like to give a special thank you to Aron who worked in Guest services and was always so professional and helpful. Anallely Hernandez who worked in the Sunrise Café/pool area and went out of her way to help us. Anallely was very helpful to my wife who loves plants and flowers. A wonderful ambassador to the hotel and to Mexico. The many specialty restaurants we excellent, we enjoyed eating at them every night. More>

Service was outstanding!
Peggy T,
Thu Feb 11 08:06:53 EST 2016
We ( 2 adults ) have just returned from the paradisus, we booked something called roulette, and we didn't know until 24 hours before we left whether we were adults only ( la perla) or the family side of the resort. Ended up we were on the family side of the resort. We walked over to the adults side the first day we arrived, and the pool was smaller, and it seemed busier and louder. We found a quite area away from the pirate ship pool, to hang our hats for the week! We were able to prebook all of our dinner reservations the week before we arrived. Just email Paradisus and they will gladly send you the form. If you like to hang out on the beach and swim in the ocean, this is not a resort for you. The food was good! You had enough choices during the day of where to eat. Dinners at the a la cartes were good also. I'm not going to be specific as to which restaurants were the best as everyone has different palates, even my hubby and I had different opinions on what restaurants we liked best. The room service food was edible. Not great. The rooms were immaculate, and beds were comfy. And now for the best part..... THE SERVICE!!!!! Absolutely outstanding service from the moment we arrived until the moment the taxi pulled away! Everyone from the bell hops, front desk, room service, bartenders, hosts, servers, cleaning staff, and managers were all there to take care of your every need. One particular server who made our vacation perfect, and therefore he needs to be named was Carlos! He made our days by the pool! His genuine love of people comes through with his fantastic service and witty personality! Cheers to you Carlos! I have read on trip advisor that some had complained about the service at this resort. Well you must have been the problem then.... All you have to do at this resort is ask...they will do anything to accommodate your every desire! And no we did not upgrade to royal service. I'm unsure of the cost for the upgrade, but I don't need a butler to book my dinners as they were booked before we even got there, and I don't need a pillow menu to choose from because out of the five different pillows on the bed I was able to find one perfect for me. Yes the royal upgrade gets a heated pool, and your own bar area, we checked out the royal service area. It was very quiet. We also were not approached once regarding time shares, I understand that many people were from previous reviews. The one thing I noticed is what a great family resort this was. There were so many families with young children. I have recommended this resort already to friends who have young children. Will we return? Probably not. Back to our favourite adults only resort for us! Cheers! More>

Will be back!
lchoi1234, Chicago, Illinois
Thu Feb 11 07:58:33 EST 2016
This was our first visit to the Paradisus and we will be back next year! We went with my two small children and my parents and this was a perfect resort for everyone. I felt like they had a perfect balance of maintaining a luxurious atmosphere while still be kid friendly. I don't know how they did it! The staff were very friendly and helpful. My eldest started crying the morning of our last day because he didn't want to leave. The only complaint was the hard sell for the timeshare they gave the moment I arrived. I did not even have a chance to go to my room before someone was asking me for a meeting to discuss their time share program. More>

The best of the best
Rosa N, Merlo, Buenos Aires, Argentina
Wed Feb 10 17:25:22 EST 2016
Awesome stay at the paradisus!! The food is incredible and there is a wide variety of restaurants with different cuisines from around the world. There is also many activities to do in the hotel, such as pole dance, which was the best class that I took and the teacher was incredible. I recommend to eat in Passion, it is not included but it worth to go there!!!. The rooms are very cozy and provided with a complete mini bar. You must stay here!!! More>

Perfect 10 days!!
Tammy S, Nanaimo, British Columbia, Canada
Wed Feb 10 09:11:58 EST 2016
We travelled with our daughter in October to this amazing resort. As soon as we arrived we found the front desk to be more than accommodating and friendly. We stayed in the one bedroom swim up room and it was perfect!! We enjoyed breakfast delivered to our room each morning and sat out on our deck. The food was so good at the buffet and they al a carts were amazing!! When we did not go to the main pool and swam outside our room we still got pool side service drinks and food!!! The shows were a lot of fun and who doesn't enjoy sitting on sofa seats to watch the night time shows!!! Our room as always cleaned each day and we really liked the towel art left for us and always something special for our daughter!! In the main pool there were always some fun water activity for the kids!! We will definitely return to this resort and would recommended to families or couples!!! The adult only side is a must for us!!! Thank you paradises!! More>



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and Apple Vacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
  APPLE RATINGS:    Exceptional Standard of Service & Quality;    Luxurious;
    Superior First Class;    First Class;    Comfortable;    Modest
    Superior to other hotels with the same rating;    Superior to other hotels with the same rating