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Paradisus Playa del Carmen La Esmeralda


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Exceptional Values!
Family: Up to two kids stay free in a Family Suite with two paying adults. Restrictions may apply.

Paradisus Playa del Carmen La Esmeralda is a beautiful family luxury hotel with world-class facilities, the ultimate in spa treatments and a relaxed ambiance. This resort boasts the most swim-up suites of any resort in Mexico, and the signature Family Concierge Suites feature personalized service and luxuries to meet every family's needs.

Shared amenities with Paradisus Playa del Carmen La Perla include 12 restaurants with some of the finest dishes in Riviera Maya. Dining choices include Mediterranean, Mexican, Asian, Latin, show cooking, and a wood-fired pizza oven. Other shared amenities in El Zocalo are a library, a shopping area, lit tennis courts, an activities center, and a Palapa with a game room.

The Family Concierge Suites pamper both kids and adults! All suites have a private terrace with Jacuzzi and tanning area, a Welcome Paradisus Kids Beach Kit, robes and slippers for kids and adults, luxury bathroom amenities for adults, and PS2, Xbox 360, or Wii available in-room upon request (24 hour limit). There are also family activities and excursions including swimming, classes, painting, and massage lessons.

Find more information about Melia Resorts.

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HOTEL LOCATION
located in stunning Little Bay, 45 minutes from Cancun International Airport and 5 minutes from the famous 5th ave.
Address:
Playa del Carmen
QR

MX
Toll Free Phone: 800-33-MELIA
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Snorkeling: Additional Charge
Hobie Cats: Additional Charge
Paddle Boats: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Additional Charge
Health Club / Spa
Jacuzzi: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Elegant, modern resort with ecological feeeling. Beach: Little Bay with white sand beach and views of Cozumel Island. In front of the second largest coral reef formation in the world. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 394
Year Opened: 2011 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
The is a $50 per person surcharge for clients dining at the Passion Restaurant.
ROOM TYPES
ONE BEDROOM SUITE
642 sq. ft. one-bedroom suite with 194 sq. ft. balcony with Jacuzzi. Rainfall shower and deep soak tub. Two double beds, living room area with sofa bed, and kitchenette. 24-hour room service and free WiFi.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Jacuzzi
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
PARADISUS JUNIOR SUITE
Spacious 517 sq. ft. guest suite with large private terrace. Rainfall shower and deep soak tub. Sofa in living area. 24-hour room service. Free WiFi. One king or two double beds.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
TWO BEDROOM MASTER SUITE
Modern suite includes one bedroom with a king bed, and another with two double beds. Other features include a large living room with two sofa beds, a kitchenette, bathroom with a rainfall shower, a whirlpool tub, and two private terraces.
Other Amenities -
Kitchen
FAMILY CONCIERGE JUNIOR SUITE
Spacious 517 sq. ft. guest suite with large terrace. Rainfall shower with deep soaking tub. Free WiFi and 24-hour room service. All-day assistance of a family concierge. Private Family Concierge pool and private beach area. Kids amenities and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
ONE BEDROOM SUITE SWIM UP
642 sq. ft. one-bedroom suite with 194 sq. ft. balcony with Jacuzzi and swim-up access. Two double beds, separate living room area with sofa bed, and kitchenette. Free WiFi and 24-hour room service.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Jacuzzi
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
ONE BEDROOM MASTER SUITE
The 893 sq. ft. one-bedroom master suite offers a 248 sq. ft. terace with a Jacuzzi. Rainfall shower and deep soak tub. King size bed, separate living room area with sofa bed, and kitchenette with dining room.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Jacuzzi
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
PARADISUS JUNIOR SUITE SWIM UP
Spacious 517 sq. ft. guest room with swim-up access from large private terrace. Rainfall shower and deep soak tub. Sofa in living area and 24-hour room service. One king bed or two double beds. Free WiFi.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
1 BEDROOM MSTR STE SWIM UP
The 893 sq. ft. one-bedroom master suite offers a large 248 sq. ft. terrace with a Jacuzzi and swim-up access to a pool. Rainfall shower and deep soak tub. One king bed, separate living room with sofa bed, and kitchenette with dining room. Free WiFi.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Jacuzzi
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
DINING
Paradisus Playa del Carmen La Esmeralda features 1 meal plan options:
All Meals, Drinks & Tips
There are 13 Restaurants at Paradisus Playa del Carmen La Esmeralda:
Hadar - International buffet. Open for lunch and dinner.
Bana - Contemporary Asian dinning experience.
Passion - Elegant signature cuisine. The is a $50 per person surcharge for clients dining at the Passion Restaurant.
Fuego - Latin fusion gastro bar.
Naos - International lunch and dinner.
Mole - Mexican contemporary cuisine.
Olio - Italian cuisine served a la carte for dinner from 6 p.m. to 11 p.m. Open for snacks from noon to 4 p.m. Exclusive for Family Concierge Guests.
Vento - Mediterranean experience.
Passion - Six Star Michelin Chef Martin Berasategui runs this retro-glamorous restaurant. Open to all, including non-guests. Not part of the all-inclusive plan. Open for dinner. Dress code: Elegant. AAA 5 Diamond Award.
Gabi Club - Ultimate chill out club.
La Palapa Grill - Exclusive for Family Concierge guests.
The Grill - Italian-Argentinian grill.
The Market - Salads and Rodizio grill. Open for dinner.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Pilates, Body Balance, Tango Classes, Meditation, Spinning, Beach Volleyball, Aqua Fitness, Merengue, Snorkeling, Steps, Aerobics, Wine Tasting
Nightly Activities & Entertainment:
Daily Happenings, Shows
CHILDREN'S PROGRAMS
Pool Games, Fingerpainting, Mini Disco, Surprise Games, Camping Night, Water Slide, Beach Excursions, Treasure Hunts, Kid's Circus Dinner.
Applicable Ages: 5 to 12 years old

Children's Facilities
PlayGround
Game Room
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
31 Recommend
31 past Apple Vacationers would recommend Paradisus Playa del Carmen La Esmeralda to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 3874 reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Amazing Family Vacation at Paradisus, Playa del Carmen, Mexico
AJTraficante, Haledon, New Jersey
Tue Sep 01 01:39:14 EDT 2015
Our family couldn't be happier with our vacation on 8/25-9/1/15 at the Paradisus in Playa del Carmen. We became part of the Club Melia family in July, 2014 and are very happy with our decision! Even prior to arriving we had the help of Erika Encarnación Garzón in Family Concierge with arranging our reservations and requests for our family! Upon arriving we were greeted and whisked away to VIP check in in the Family Concierge (FC) Building. We met Pablo Morales, who was our Family Concierge, who made our children feel just as special as we did... from surprises left in the room for them daily, to their backpack of goodies, slippers and robes, balloon bubble baths and scavenger treasure hunt! They were so excited each time they received their surprise. The hotel, its grounds and landscape are immaculate and constantly being maintained and cleaned. The staff never walks past you without offering a beverage or food and are constantly greeting you with a smile and an "Hola". The staff greets you by name and makes you feel at home. We have traveled to many different All Inclusives in Mexico from Cancun down to Tulum and by far each and every restaurant at Paradisus, Playa del Carmen outdid the next. The one truly special experience was at Passion, which was the most amazing 7 Michelin Star Restaurant at this resort! Dinner in Vento, Mole, Fuego, Bana and Naos were all very impressive and never failed to make each dinner special. The staff at the bars as well as the restaurants go above and beyond to make your request possible. The Kids Club staff were fantastic with our girls. Caroline Mateos, Erika, Yadira, Susana, Joana, Laura and Mariana are all excellent with the kids. They care for them and keep the children entertained as well as active, while they are learning little things. I witnessed the staff in the Kids Club interact with the children during supervised activities and they are wonderful! My daughters attended the Kids Club several times throughout the day for activities that they chose. From Euro Bungy, Rock Climbing, Pirate adventures, Beach Olympics, Arts and Crafts, Contests, Video Games and Pool Parties! They have nightly shows for the children and also take them to some of the shows that are offered at night. It was a great break from the sun and pool for the kids and a rest for us as parents to have an hour or two during the day for ourselves to enjoy the quiet time and trust that our girls were taken care of and cared for. Two nights prior to our departure, we received an exciting call from Erika in FC and she wanted to know if we would like to be upgraded to the Presidential Suite, we decided to look at the room and its location and decide. Needless to say, we did accept the upgrade and enjoyed every detail. We as well as our girls are already talking about coming back next year to enjoy another week with some truly wonderful people at an amazing destination. More>

Excellent service and food
nofear1604, Chicago,Illinois
Thu Sep 03 01:39:14 EDT 2015
We are here family of four *boys 10 and 7) for last 3 days. Highlights are as follows : 1. Exceptional service and attentive staff. Hands down. 2. Great kids club, pool area, obstacle course in the pool 3. Life guards with first aid kit. Awesome. 4. Great food at Fuego and La Palapa 5. Elvis show "so-so". Too loud. MJ tonight. 6. Sunrise priceless. Posted a couple just now from the last 2 days. 7. More updates to follow. More>

Friendly Staff but a Lackluster Hotel
JiminyCricket312, California
Sat Sep 05 01:39:14 EDT 2015
We had a 6 night stay at Paradisus Esmeralda with our family of 15 from Aug 20 to Aug 26, 2015. This is our first visit to PDC. I wanted to be fair to the hotel and write an objective and helpful review for those who plan on visiting. Staff – Well mannered, well-groomed, polite, courteous, and friendly. Always do their best to help. The majority speaks fluent English, except for the room service maids. Albert at the pool, Rosa, Edgar and Martin are incredibly nice and helpful! Check In – Even after we did all the Online check in prior to arrival, it still took a long time to get done. Ask for a Pool View if you can. The staff are courteous and Alejandro, and Albert at the front desk are very helpful! Restaurants: You can only make reservations 3 restaurants at a time. Bana – Asian Cusine. Ate 2 meals there. One night of family style dinner with delicious egg rolls and sashimi, sushi, and amazing desserts. Another night, we tried their Teppan-yaki, which is a MUST! Our chef is world class and demonstrated his lightning-speed acrobatic knife skills which is completely entertaining! Bear in mind that Teppan-yaki has a max seating of 12 and no children after 8:30pm. Vento – Mediterranean. Astoundingly modern décor and architecture that is a thrill to your senses. Despite that, service is slow, and it took 3 hours for us to finally get to our desserts. The food is very salty. Avoid the Moroccan soup and Chicken Tikka Masala. They are drowned with spices and overly salty. If you dine in Vento, make sure you ask the waiter what is good before you place your order. Excellent desserts. I will give it a B. La Palapa – French and Italian. A MUST! Best Food in the Hotel. Adults Only. From Starters to desserts, you want to savor every single bite. It’s a place for the culinary connoisseur with excellence both in service and cuisines. Everyone in our party was completely happy with everything they ordered. Downside: No A/C. We were sweating through our dinner even at a 9pm reservation in the humidity and heat. All our make-ups were melted in the sweat. Please spray yourself with insect repellent prior to coming. We were being eaten alive there! That’s really the downside to dining at La Palapa. It really defeats the purpose of enjoying the natural Mangrove environment with an open palapa when we were slapping mosquitos throughout the entire dinner. Melia hotel chain, please enclose this restaurant with glass and a/c the entire place. This is the only way you can do justice to offering such great cuisines in your hotel! There was not even a fan at the restaurant! The Mangrove Trees were blocking the air flow from the ocean, so you were stuck in the stale hot air. It’s truly a shame! Ask for mosquito coils to be lit at your table floor if needed. Tip the waiters well. They work hard in the sweltering heat and tried to keep a smile on their faces. The food is A++. Naos (Esmeralda) and Hadar (La Perla) – International Buffet style restaurants. Great omlete stations. Adequate selections but not extravagant. Nightly themed buffets. Has fresh juice bar, and smoothies made to order from fresh fruits. Naos has kids menu as well. Service is better at Hadar, and you can actually have more peace dinning there. At Naos, there are constantly noises of crying babies, and kids throwing temper tantrums. A note on coffee: they do not stock decaf, so it usually takes 15 mins or more before you can even get it. It also takes a long time before water and coffee are being served. It seems that they can get another waiter or two. All the food stations are kept very clean. Illy’s – Coffee Station. Get your Americano, Capuccino or Latte, fancy opera cakes, cream puffs, and croissants there. It’s in the middle of the koi pond and has a lovely setting. This is where you get your best coffee. Passion – You need to pay a USD$90 pp surcharge to get in. Did not try. Fuego – Latin. Modern décor. A 5 Diamond Rating. Due to the size of our group, they gave us a 10:30pm seating. But upon arrival, we were surprised to fine that we were the only customers there. The kitchen was closed and we were served only family style dinner. The food was great with large portions, and the desserts were very good. Excellent service! Unfortunately, the family style dinner didn’t do justice to such a fine restaurant. The Grill and the Market - Currently under construction. Hotel Environs Customer Service – Dollar Rent a Car, Tour Reservation, Otium Transportation – All these services are located outdoor cramped in a long counter with standing room only, where there is no air flow. Be prepared to sweat through your entire process! While there are many empty air conditioned areas in the lobby, I don’t know why they placed their Customer Service outdoors in the heat and humidity. The poor staff was miserable! They were servicing so many people, and working so hard. Why not make their jobs and the customers more comfortable? Why not make allowance for sit down service in an A/C room where the staff can guide us through our needs in comfort? Most hotel place great importance and comfort to their Concierge, but not here! This is a HUGH Downside to the Hotel! I vowed to complain about this because it is such a disservice to the hardworking staff! Martin is most helpful and knowledgeable in guiding us through our activities. Free Wifi – That’s the biggest draw for us to this hotel. We enjoyed the convenience but the Wifi is rather weak at the pool area. Rooms – Decent rooms with modern décor. Reminds me of Ikea Furnitures. Our 3/F Pool view and Ocean view room has a peek a boo view of the ocean. There are mangroves everywhere in view. The room has a circle openable window that separates the bath tub from the bedroom. Very interesting. We had a double bed with a mattress top. I would think that it was a very comfortable bed once upon a time, except that there are deep indentations left behind from previous visitors. I have to say that the bed was only moderately comfortable. I also wish they have clothes lines in the balcony for us to hang our clothes. Room service knocks on door at various time of the day. Make sure you hang your Do Not Disturb Card outside – but I heard sometimes it doesn’t help. The complex is like a maze, with very long adjoining hallways turning here and there until you find the stairs and elevator. They need to put up EXIT signs in case of fire and evacuation for the safety of the visitors! My parents in their late 70s found it very perplexing to find their way out. The hallways open to a central atrium which has a lot of noises bouncing back and forth, although that has not been a major problem for us. Kids Zone – There are 2 adjoining conference Rooms being put together, one for 5 and under and the other one for up to 12 years of age. The staff are very friendly but the rooms are dark and provide limited entertainment for kids. They have outdoor scheduled activities, food, face painting, and balloons for the kiddies. The original Kids Zone is under renovation now. Game Room – Video games for kids but may not appeal to all kids. Child care at Kids Zone is free up to 10pm, as long as the parents stay at the hotel premise. That, I think, the hotel is very accommodating to the parents. Extra childcare is also available upon request at the front desk at USD$40/hour for up to 2 children, plus $10 for transportation for the sitter. Pools – La Esmeralda has inadequate pools. They were rather small. A wading pool for kids, a kid’s pool with a Pirate Ship, and a bigger pool with swim up bar. There is no infinity pools. I think family with young children will enjoy the pools with daily kid’s activities. Staff discourages hoarding the chairs with towels early in the morning. As adults, my husband and I would rather swim at La Perla. Most of the swimming area is devoted to the swim up suites, which renders those swimming areas private, and unusable to most people. We were quite disappointed. Night time Entertainment – All are held outdoors outside of Naos around 9pm. There is no a/c. World Class entertainers. The hotel did not spare any expenses in hiring these amazing artists and performers. Don’t forget your bug spray though! The Beaches – We came here for the beaches because we heard that they are more swimmable than those in Cancun. But this year, it’s plagued with an excessive amount of seaweed since February, an unusual natural phenomenon that has never been seen by the locals. They are washed ashore every morning. From a distance away, one can already experience the offensive putrid smell of the beach with rotting seaweed. The water turns a brownish color, with massive seaweed in the shallow waters. Only a few brave souls dared to venture out to the waters. A couple permanent signs are posted on the beach to explain this phenomenon. You will be disappointed, no doubt, but this is at no fault of the hotel. I jogged in the morning and by 7:30am, I saw bulldozers on the beach, and staff with plows at work. And again, at around 4:30pm the same day. They are trying very hard. Some days are better than the others. There are 2 stations where you can get drinks and food at a grill station by the main Boardwalk. The kayaks are free. Natural Spring – Take a 10 min. walk on the beach toward the left where you see a playground. There is a park where the locals hang out. Locate the natural spring and the little lagoon where the fresh water flows out to the sea. It's quite scenic there! There are little fish if you walk out at knee deep waters from the spring. Sand Art Area – Located by the beach front behind the Mangrove groves near Naos. Various modern sculptures, chairs and tables. Look interesting in the day time and are lit up at night. It’s mostly deserted and leaves one baffling what purposes it serves? Final Comment The hotel is well staffed and is trying very hard to keep the visitors happy. I know there are factors beyond their control such as placement of the concierge and the overall design of the pools. The Mangrove area also emits a constant foul odor. There are vicious mosquitos everywhere. There are also a lot of walking from the hotel rooms to the dining areas. If you have eldery coming with you, you need to think about the inconvenience. The hotel is in an isolated area where there are no other hotels in sight. To enter the hotel from the main hwy, you have to pass through some local neighborhoods, some rather impoverished, so it is not really in a Hotel Zone like that of Cancun. The front entrance to the parking lot where the guards are is not impressive at all for a hugh complex like this, although it’s nicer at the hotel entrance by the lobby. The hotel is 10 min away from Quinta Avenida and should cost you 150 pesos on taxi fare one way. Also, the distance to Xcarat is only 20 mins, For scuba divinig, it's only a 10 min taxi ride to the pier where you can take the ferry to Cozumel. If you can wake up early, jog around the perimeter of the hotel, they have a nice trail, and a running group that meets early. Otherwise, chart your own course when it’s nice and quiet to enjoy some solitude. Will I come back? Probably not. I think there’s a lack of open ocean view for my liking. The hotel is surrounded by Mangrove (I do applaud the developers for saving the habitat) and the setting is more suitable for young families. There is a lack of energy in most areas. Unless the hotel tries to accommodate its customers with more a/c areas, the mosquitos were a constant nuisance and we were ready to go home by the 4th day. It is imperative that the hotel understands that most visitors were not used to the high humidity and the heat there. There is a serious need for them to make people feel comfortable when they need service at the concierge, dining reservations, and while enjoying their meals at a fine place like La Palapa. More>

Great trip but some dissapointments
wrldtraveler29, Washington DC, District of Columbia
Mon Sep 07 01:39:14 EDT 2015
My family (my husband, mother, and three kids aged 9,7, and 5) just returned from a week at Paradisus Playa Del Carmen La Esmeralda. Overall we had a wonderful, fun trip. The kids even asked if we could just live there instead of returning home. :) That being said, I spent over a year researching hotels in Playa Del Carmen and decided on Paradisus b/c of the activities for the kids. To my GREAT disappointment, we found out after walking over to the Kids Zone on our first day that it had been closed the day before for renovations. It was only going to be open on our very last day. The hotel did open a make shift Kids Zone in a dark convention hall room. Sadly it was kind of depressing in there and even some of the outdoor activities like the bungee were out of service. Maybe this wouldn't have been so bad if three of the restaurants weren't closed due to fire damage and the beach wasn't unusable due to seaweed. (Obviously the seaweed isn't the hotel's fault.) It just seemed like a wonderful hotel, but we were definitely there at the wrong time. It would have been nice if we were told in advance that the Kids Zone was going to be closed. We stayed in the Family Concierge section which we loved and would recommend for the service and for the use of the private pool and Olio restaurant. Unfortunately we were never contacted in advance by the Family Concierge staff, which is standard. We ended up contacting them two days in advance so we could obtain the pre-check in survey. I completed it and asked some questions. Nobody every answered my questions nor paid any attention to the things we requested on the survey. One of the things we requested was a room with a view if possible. When I asked if this would be available at check-in, I was told to "be patient" and then was given a first floor room with a view of an access road. The check in staff definitely need better training!! It took half an hour to check in b/c there was so question if we had paid in advance, which we had through Melia directly. This seems like such a negative review, but we really did have a lovely time. Our family concierge, Brizieda was sweet and so helpful. The food at this hotel is excellent. The decor is beautiful! I really, REALLY wanted to love everything about it, but the issues I mentioned were a bummer. More>

Great hotel very bad service in the summer
alejandra l, Mexico City, Mexico
Wed Sep 09 01:39:14 EDT 2015
I am a Melia membership guest and I stay in this hotel every year, this last summer was awful! the hotel received a Volvo company group and the hotel was packed, lack of personnel so you could see dirty glasses and plates from the day before with rests of food, it was so unpleasant. I was actually swiming around these plates and glasses. The last day of my stay a very big cockroach appear inside the toilet, it was very disgusting and dissapointing. So if you are interested in staying here make sure you dont stay during the summer its filthy and dusty and the rooms as well. The kids club on the other hand is really worth it, nice staff! More>



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  APPLE RATINGS:    Exceptional Standard of Service & Quality;    Luxurious;
    Superior First Class;    First Class;    Comfortable;    Modest
    Superior to other hotels with the same rating;    Superior to other hotels with the same rating