Cancun

Paradisus Playa del Carmen La Esmeralda


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Paradisus Playa del Carmen La Esmeralda is a beautiful family luxury hotel with world-class facilities, the ultimate in spa treatments and a relaxed ambiance. This resort boasts the most swim-up suites of any resort in Mexico, and the signature Family Concierge Suites feature personalized service and luxuries to meet every family's needs.

Shared amenities with Paradisus Playa del Carmen La Perla include 12 restaurants with some of the finest dishes in Riviera Maya. Dining choices include Mediterranean, Mexican, Asian, Latin, show cooking, and a wood-fired pizza oven. Other shared amenities in El Zocalo are a library, a shopping area, lit tennis courts, an activities center, and a Palapa with a game room.

The Family Concierge Suites pamper both kids and adults! All suites have a private terrace with Jacuzzi and tanning area, a Welcome Paradisus Kids Beach Kit, robes and slippers for kids and adults, luxury bathroom amenities for adults, and PS2, Xbox 360, or Wii available in-room upon request (24 hour limit). There are also family activities and excursions including swimming, classes, painting, and massage lessons.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, This property has been Earth Check certified since 2014 and holds GreenLeader Platinum Hotel status from TripAdvisor. In order to conserve resources, the resort follows a carbon neutral and linen reuse program, utilizes energy saving bulbs, and measures and regulates the use of energy at least four times per year.

There is As of January 1st, 2017, there will be a service charge of $5 usd per delivery service for the Paradisus Playa del Carmen La Esmeralda guests for Room Service. Delivery Fee will not be applicable for Royal Service and Family Concierge categories. Find more information about Melia Resorts.

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HOTEL LOCATION
located in stunning Little Bay, 45 minutes from Cancun International Airport and 5 minutes from the famous 5th ave.
Address:
Playa del Carmen
QR

MX
Toll Free Phone: 800-33-MELIA
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Snorkeling: Additional Charge
Hobie Cats: Additional Charge
Paddle Boats: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Additional Charge
Health Club / Spa
Jacuzzi: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Elegant, modern resort with ecological feeeling. Beach: Little Bay with white sand beach and views of Cozumel Island. In front of the second largest coral reef formation in the world. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 394
Year Opened: 2011 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
The is a $50 per person surcharge for clients dining at the Passion Restaurant.
ROOM TYPES
1 BEDROOM MSTR STE SWIM UP
The 893 sq. ft. one-bedroom master suite offers a large 248 sq. ft. terrace with a Jacuzzi and swim-up access to a pool. Rainfall shower and deep soak tub. One king bed, separate living room with sofa bed, and kitchenette with dining room. Free WiFi.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
1BDMASTERSUITE FAMILYCONCIERGE
Master Suite includes a bedroom with a king bed, a separate living room with a sofa bed, a kitenette with a dining area, and a terrace with a whirlpool tub. Guests also enjoy the exclusive Family Concierge services.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
1BDMASTER SWIM FAMILYCONCIERGE
Master Suite includes a bedroom with a king bed, a separate living room with a sofa bed, a kitenette with a dining area, and a terrace with a whirlpool tub and swim-up access to a pool. Guests also enjoy the exclusive services of the Family Concierge.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
ONE BEDROOM SUITE
642 sq. ft. one-bedroom suite with 194 sq. ft. balcony with Jacuzzi. Rainfall shower and deep soak tub. Two double beds, living room area with sofa bed, and kitchenette. 24-hour room service and free WiFi.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
PARADISUS JUNIOR SUITE
Spacious 517 sq. ft. guest suite with large private terrace. Rainfall shower and deep soak tub. Sofa in living area. 24-hour room service. Free WiFi. One king or two double beds.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
TWO BEDROOM MASTER SUITE
Modern suite includes one bedroom with a king bed, and another with two double beds. Other features include a large living room with two sofa beds, a kitchenette, bathroom with a rainfall shower, a whirlpool tub, and two private terraces.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
FAMILY CONCIERGE JUNIOR SUITE
Spacious 517 sq. ft. guest suite with large terrace. Rainfall shower with deep soaking tub. Free WiFi and 24-hour room service. All-day assistance of a family concierge. Private Family Concierge pool and private beach area. Kids amenities and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
ONE BEDROOM SUITE SWIM UP
642 sq. ft. one-bedroom suite with 194 sq. ft. balcony with Jacuzzi and swim-up access. Two double beds, separate living room area with sofa bed, and kitchenette. Free WiFi and 24-hour room service.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
1BD SWIMUP FAMILY CONCIERGE
Suite includes two double beds, a separate living room area with a sofa bed, a kitchenette, and a terrace with a whirlpool and swim-up access to a pool. Guests also enjoy the exclusive Family Concierge services.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
ONE BEDROOM MASTER SUITE
The 893 sq. ft. one-bedroom master suite offers a 248 sq. ft. terace with a Jacuzzi. Rainfall shower and deep soak tub. King size bed, separate living room area with sofa bed, and kitchenette with dining room.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
PARADISUS JUNIOR SUITE SWIM UP
Spacious 517 sq. ft. guest room with swim-up access from large private terrace. Rainfall shower and deep soak tub. Sofa in living area and 24-hour room service. One king bed or two double beds. Free WiFi.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
1BEDROOM STE FAMILY CONCIERGE
Suite includes two double beds, a separate living room area with a sofa bed, a kitchenette, and a a terrace with a whirlpool. Guests also enjoy all of the privileges of the exclusive Family Concierge service.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
DINING
Paradisus Playa del Carmen La Esmeralda features 1 meal plan options:
All Meals, Drinks & Tips
There are 13 Restaurants at Paradisus Playa del Carmen La Esmeralda:
Naos - International lunch and dinner.
Mole - Mexican contemporary cuisine.
Olio - Italian cuisine served a la carte for dinner from 6 p.m. to 11 p.m. Open for snacks from noon to 4 p.m. Exclusive for Family Concierge Guests.
Vento - Mediterranean experience.
Passion - Six Star Michelin Chef Martin Berasategui runs this retro-glamorous restaurant. Open to all, including non-guests. Not part of the all-inclusive plan. Open for dinner. Dress code: Elegant. AAA 5 Diamond Award.
Gabi Club - Ultimate chill out club.
La Palapa Grill - Exclusive for Family Concierge guests.
The Grill - Italian-Argentinian grill.
The Market - Salads and Rodizio grill. Open for dinner.
Hadar - International buffet. Open for lunch and dinner.
Bana - Contemporary Asian dinning experience.
Passion - Elegant signature cuisine. The is a $50 per person surcharge for clients dining at the Passion Restaurant.
Fuego - Latin fusion gastro bar.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Pilates, Body Balance, Tango Classes, Meditation, Spinning, Beach Volleyball, Aqua Fitness, Merengue, Snorkeling, Steps, Aerobics, Wine Tasting
Nightly Activities & Entertainment:
Daily Happenings, Shows
CHILDREN'S PROGRAMS
Pool Games, Fingerpainting, Mini Disco, Surprise Games, Camping Night, Water Slide, Beach Excursions, Treasure Hunts, Kid's Circus Dinner.
Applicable Ages: 5 to 12 years old

Children's Facilities
PlayGround
Game Room
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
122 Recommend
122 past Apple Vacationers would recommend Paradisus Playa del Carmen La Esmeralda to their friends and family
TripAdvisor Web Reviews
Based on 6740reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Very Nice Family Hotel
MarKar1984,
Wed May 24 16:37:31 EDT 2017
The Hotel was very clean and nice. Great place if your visiting with kids. They have great restaurants and derive is awesome. We were here 5 days only down side was there were some restrictions that were adults only and my daughter doesn't like kid zones so we ended up not going to those restaurants

First trip to Mexico with two toddlers
Adrian M,
Wed May 24 05:17:39 EDT 2017
We decided to spend my 40th birthday in Playa del Carmen and selected a Paradisus resort after a great experience at a Paradisus in Punta Cana, D.R. My wife and I pick these resorts with their kids club in mind, which in this resort was really great for our two year old daughter and four year old son. They loved it so we got to have some date night dinners while the kids were supervised by the great staff at the kids club. The property is a good size too to get around quickly on foot versus the much larger Punta Cana property. Food and service was great. The ocean had some rocky floors in spots, but it was still good for swimming and not rough. Manuel M. gave us amazing drink and food service on the beach and was always there ready to bring my next drink. Pool side service was great too and the restaurants were all really good in my opinion. I already booked a second trip there as it worked out really well with the little ones and we'll wait a few years for them to get bigger before we get more adventurous with trip selections. Overall, this is a great place to travel with small children.

Private Pool Access
Alma T, Ashburn, Virginia
Tue May 23 19:04:32 EDT 2017
My husband and I celebrated my birthday here. I was nervous about being on the family, but it wasn't bad at all. Our room (with private access to the pool from out balcony) was far enough away from the main kids' pool that we were not bothered. The grounds are well kept and clean, although the layout can be a little confusing if you are going back and forward between the adult side and family side. There are several restaurants and you will have access to both sides. I suggest making all of your reservations the first day you arrive. The staff was nice and very professional. The room was like something out of a resort magazine and the activities are fun. We like it so much we, are planning to go back with the family in December.

Fun place for a long weekend away
danieloA3276RX, Milwaukee, Wisconsin
Tue May 23 17:36:52 EDT 2017
We enjoyed Playa del Carmen and our stay at Paradisus. We didn't bring the kiddos this time but we did stay on the family side (Esmeralda). It was nice to have the option to go to the adult side for the pool and quieter restaurants. Overall food was a B+, drinks were the same, service was an A!

Second time at paradisus Family Concierge
K9S9, Ottawa, Canada
Tue May 23 07:21:13 EDT 2017
We we’re at Paradisus La Esmeralda for the second time the week of May 8, 2017 and it was a really good experience just like the first time. Weather was beautiful. Resort was beautiful. Food was great and service was also great. I highly recommend this resort for families with its family friendly atmosphere – kids water park, indoor playroom and game room, activities and more. We had family concierge service which we think is totally worth it because of the following reasons: • Personal concierge who you are able to communicate with anytime over an app and will make your experience with kids that much easier, ours was José and he was great. • Family concierge heated pool is so relaxing and beautiful • Cute things setup for the kids in the room like a bubble bath, treasure hunt and more which my kids really enjoyed • New direct and exclusive access to the beach from the family concierge side which is very convenient • Access to Olio’s restaurant which is now open for breakfast, lunch for family concierge only. We loved the breakfast and enjoyed sitting by the pool outside rather than being at the indoor buffet. One thing I want to talk about is the amazing service at Olio. The staff remembered us from the year before and really made our experience that much more enjoyable. They will go as far as running from the end of the restaurant to pick something up for you that you dropped – so quick before you can even reach down and grab it. Service like no other. In particular, Demetrio was always so great with us – going out of his way to make sure we had everything we needed. Alejandro as well was great with us. If I had more time I would say so much more about how this is the best resort we’ve been too – highly recommended especially with kids!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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