Cancun

Paradisus Playa del Carmen La Esmeralda


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Paradisus Playa del Carmen La Esmeralda is a beautiful family luxury hotel with world-class facilities, the ultimate in spa treatments and a relaxed ambiance. This resort boasts the most swim-up suites of any resort in Mexico, and the signature Family Concierge Suites feature personalized service and luxuries to meet every family's needs.

Shared amenities with Paradisus Playa del Carmen La Perla include 12 restaurants with some of the finest dishes in Riviera Maya. Dining choices include Mediterranean, Mexican, Asian, Latin, show cooking, and a wood-fired pizza oven. Other shared amenities in El Zocalo are a library, a shopping area, lit tennis courts, an activities center, and a Palapa with a game room.

The Family Concierge Suites pamper both kids and adults! All suites have a private terrace with Jacuzzi and tanning area, a Welcome Paradisus Kids Beach Kit, robes and slippers for kids and adults, luxury bathroom amenities for adults, and PS2, Xbox 360, or Wii available in-room upon request (24 hour limit). There are also family activities and excursions including swimming, classes, painting, and massage lessons.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, This property has been Earth Check certified since 2014 and holds GreenLeader Platinum Hotel status from TripAdvisor. In order to conserve resources, the resort follows a carbon neutral and linen reuse program, utilizes energy saving bulbs, and measures and regulates the use of energy at least four times per year.

There is As of January 1st, 2017, there will be a service charge of $5 usd per delivery service for the Paradisus Playa del Carmen La Esmeralda guests for Room Service. Delivery Fee will not be applicable for Royal Service and Family Concierge categories. Find more information about Melia Resorts.

Learn more about Cancun.
HOTEL LOCATION
located in stunning Little Bay, 45 minutes from Cancun International Airport and 5 minutes from the famous 5th ave.
Address:
Playa del Carmen
QR

MX
Toll Free Phone: 800-33-MELIA
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Snorkeling: Additional Charge
Hobie Cats: Additional Charge
Paddle Boats: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Additional Charge
Health Club / Spa
Jacuzzi: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Elegant, modern resort with ecological feeeling. Beach: Little Bay with white sand beach and views of Cozumel Island. In front of the second largest coral reef formation in the world. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 394
Year Opened: 2011 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
The is a $50 per person surcharge for clients dining at the Passion Restaurant.
ROOM TYPES
1BDMASTER SWIM FAMILYCONCIERGE
Master Suite includes a bedroom with a king bed, a separate living room with a sofa bed, a kitenette with a dining area, and a terrace with a whirlpool tub and swim-up access to a pool. Guests also enjoy the exclusive services of the Family Concierge.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
ONE BEDROOM SUITE
642 sq. ft. one-bedroom suite with 194 sq. ft. balcony with Jacuzzi. Rainfall shower and deep soak tub. Two double beds, living room area with sofa bed, and kitchenette. 24-hour room service and free WiFi.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
PARADISUS JUNIOR SUITE
Spacious 517 sq. ft. guest suite with large private terrace. Rainfall shower and deep soak tub. Sofa in living area. 24-hour room service. Free WiFi. One king or two double beds.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
TWO BEDROOM MASTER SUITE
Modern suite includes one bedroom with a king bed, and another with two double beds. Other features include a large living room with two sofa beds, a kitchenette, bathroom with a rainfall shower, a whirlpool tub, and two private terraces.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
FAMILY CONCIERGE JUNIOR SUITE
Spacious 517 sq. ft. guest suite with large terrace. Rainfall shower with deep soaking tub. Free WiFi and 24-hour room service. All-day assistance of a family concierge. Private Family Concierge pool and private beach area. Kids amenities and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
ONE BEDROOM SUITE SWIM UP
642 sq. ft. one-bedroom suite with 194 sq. ft. balcony with Jacuzzi and swim-up access. Two double beds, separate living room area with sofa bed, and kitchenette. Free WiFi and 24-hour room service.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
1BD SWIMUP FAMILY CONCIERGE
Suite includes two double beds, a separate living room area with a sofa bed, a kitchenette, and a terrace with a whirlpool and swim-up access to a pool. Guests also enjoy the exclusive Family Concierge services.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
ONE BEDROOM MASTER SUITE
The 893 sq. ft. one-bedroom master suite offers a 248 sq. ft. terace with a Jacuzzi. Rainfall shower and deep soak tub. King size bed, separate living room area with sofa bed, and kitchenette with dining room.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
PARADISUS JUNIOR SUITE SWIM UP
Spacious 517 sq. ft. guest room with swim-up access from large private terrace. Rainfall shower and deep soak tub. Sofa in living area and 24-hour room service. One king bed or two double beds. Free WiFi.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
1BEDROOM STE FAMILY CONCIERGE
Suite includes two double beds, a separate living room area with a sofa bed, a kitchenette, and a a terrace with a whirlpool. Guests also enjoy all of the privileges of the exclusive Family Concierge service.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
1 BEDROOM MSTR STE SWIM UP
The 893 sq. ft. one-bedroom master suite offers a large 248 sq. ft. terrace with a Jacuzzi and swim-up access to a pool. Rainfall shower and deep soak tub. One king bed, separate living room with sofa bed, and kitchenette with dining room. Free WiFi.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
1BDMASTERSUITE FAMILYCONCIERGE
Master Suite includes a bedroom with a king bed, a separate living room with a sofa bed, a kitenette with a dining area, and a terrace with a whirlpool tub. Guests also enjoy the exclusive Family Concierge services.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
DINING
Paradisus Playa del Carmen La Esmeralda features 1 meal plan options:
All Meals, Drinks & Tips
There are 13 Restaurants at Paradisus Playa del Carmen La Esmeralda:
Bana - Contemporary Asian dinning experience.
Passion - Elegant signature cuisine. The is a $50 per person surcharge for clients dining at the Passion Restaurant.
Fuego - Latin fusion gastro bar.
Naos - International lunch and dinner.
Mole - Mexican contemporary cuisine.
Olio - Italian cuisine served a la carte for dinner from 6 p.m. to 11 p.m. Open for snacks from noon to 4 p.m. Exclusive for Family Concierge Guests.
Vento - Mediterranean experience.
Passion - Six Star Michelin Chef Martin Berasategui runs this retro-glamorous restaurant. Open to all, including non-guests. Not part of the all-inclusive plan. Open for dinner. Dress code: Elegant. AAA 5 Diamond Award.
Gabi Club - Ultimate chill out club.
La Palapa Grill - Exclusive for Family Concierge guests.
The Grill - Italian-Argentinian grill.
The Market - Salads and Rodizio grill. Open for dinner.
Hadar - International buffet. Open for lunch and dinner.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Pilates, Body Balance, Tango Classes, Meditation, Spinning, Beach Volleyball, Aqua Fitness, Merengue, Snorkeling, Steps, Aerobics, Wine Tasting
Nightly Activities & Entertainment:
Daily Happenings, Shows
CHILDREN'S PROGRAMS
Pool Games, Fingerpainting, Mini Disco, Surprise Games, Camping Night, Water Slide, Beach Excursions, Treasure Hunts, Kid's Circus Dinner.
Applicable Ages: 5 to 12 years old

Children's Facilities
PlayGround
Game Room
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
122 Recommend
122 past Apple Vacationers would recommend Paradisus Playa del Carmen La Esmeralda to their friends and family
TripAdvisor Web Reviews
Based on 7099reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Wonderful Stay at the Paradisus
davidkS5916ER, Berkeley Heights, New Jersey
Thu Jul 20 16:44:06 EDT 2017
We had a wonderful stay at the Paradisus. It was a family trip which included my wife, my daughter (18), my son (22) and myself. We stayed in a 2 BR suite which was basically two connected suites (a master suite and a regular suite). Absolutely beautiful, well-furnished, and a huge amount of room. The in-room fridges were stocked exactly as we requested. The Jacuzzi on each balcony was well-used. It was great to enjoy late night just before bed. The grounds of the resort are immaculate. The beach was beautiful and the water amazing. For those who like to walk the beach - you could go miles in either direction. The beach workers are truly exceptional. Miguel and Reyes are two outstanding employees working the beach who deserve a mention here. They became fast friends with our family. We stayed at the La Perla pool every day since it is adults only. We did not like the La Esmeralda pool since there were kids swimming around and through people at the pool bar. Note: You may wish to stay at the La Perla side instead if you have no kids (you must be 18 or older to be there). We would have booked that side had we known. Restaurants are kind of in the middle between the two sections anyway. Now a few comments about dining. The buffet restaurant (Nao's) was excellent for breakfast, but I found it lacking for nightly themed dinners. It is not a huge place to begin with and they need more variety for dinner. We never ate there for lunch so I can't comment on that. The snack bar at the La Perla pool is excellent. Everything on the menu is good. We ate a lot of times at the snack bar for lunch. Two or three other times we ate at "The Grille" restaurant. Excellent fried calamari and pasta. Loved their Bolognese sauce. My son liked their pizzas. Great salad bar complete with soup, tortilla chips, guacamole, salsa, and many many many other things. It was great to get out of the sun for a while and enjoy a great lunch. None of the restaurants we ate dinner at were truly spectacular - but they were all good. We did enjoy the Bana restaurant as we sat at the hibachi table for show cooking. It does take a while - so be careful when you book a reservation there if you have anything afterwards to do at a certain time. Note: Dinner portions are usually small in all the restaurants (except Bana). So order double or triple portions - or order multiple appetizers instead. My wife and daughter ate at "Passion" (extra cost) one night and can't stop talking/raving about it !

Beautiful property, excellent service
Saleem74, Los Angeles, California
Thu Jul 20 15:38:40 EDT 2017
We had a wonderful time, it is a beautiful property with great staff and phenomenal service. Excellent for kids with tons of kids activities. Imelda (server at the pool side)at SunRide bar by the pool and Alberto (towel station) were phenomenal. They were always very attentive and professional and courteous

Had a great family time
966nildas, West Palm Beach, Florida
Thu Jul 20 10:44:27 EDT 2017
Very good experience, we were a huge group and everyone had a great time, I would recommend this hotel. Only suggestion is to expedite the service at dinner time. We missed most of the shows since they were during our dinner and spent about 2.5 hours at the restaurant.

Great
169myriamt,
Thu Jul 20 09:19:32 EDT 2017
I'm very satisfied with my stay at this hotel. The people are friendly, always happy to help. My room was amazing and comfortable. My one complaint is the food, work on getting better quality and variety for guest to pick from at the buffet restaurants.

Excellent resort for families. Very baby friendly; but you do get a lot of seaweed in the beach.
Santiag_H, Buenos Aires, Argentina
Thu Jul 20 08:02:24 EDT 2017
Disclaimer: First time ever I've been to an AI type of resort. Therefore, I have no comparison base in particular when it comes to value for money/amenities. Family of 4 including one 3.yo and one baby (~6mo). A truly excellent resort for families. A few hiccups that made it fall under a 5 rating (more below) but nevertheless we had a great time. What we really liked: - The rooms are great. Modern, well designed, exceptionally clean. One little detail is how good the thermostat/A/C are. I find this "make or break it" for holidays in extremely hot places and this one was really good, keeping the room cool but not chilly, and without any noise. - The staff is great as a general rule. Extremely attentive to your needs, great manners, very warm. Truly a pleasure. Always very keen to check in particular if our "baby needs" were fulfilled. - Lots of kids oriented infrastructure and activities. In particular for kids which are 5-10 y.o. (in our age range there seemed to be somewhat less). Note: We didn't leave the kids alone in the Kids Zone so can't comment to that aspect of it (though it seemed very professional). - Cleanliness as a whole of the resort is commendable. I was assuming going to an AI that it would be somewhat sloppy in the pool area, but I was truly impressed. - Food variety and quality is very good, ranging for all ages. We had multiple healthy options for our children. A HUGE THANKS to the NAOS staff, in particular (but not only) Mayra, Cindy, Ida, Graciela, Lili, Porfiria, Rosendo and many others whose name I missed. Extremely accomodating to baby needs, we would call everyday 15'/20' in advance to have baby food prepared (mashed vegetables/fruit), if we failed to call we would get it anyway. There are many other restaurants as well, we really liked Vento and the Market. - Got a complimentary birthday cake and champagne delivered to the room! A few hiccups and/or considerations: - The beach had LOTS of seaweed. The resort does as good as they can in terms of bulldozing and cleaning it, and honestly it's not their responsibility. But it does impact the enjoyability of the beach. Maybe it had to do with the time of the year. My guess is the place where the beach is located (which is somewhat of a "cove") contributes to this. This is the main driver of making this a 4 review instead of a 5. - We had one particular issue where a part of our breast pump was misplaced while room cleaning the night before leaving. The issue for me here was the inefficiency of the hotel at providing a solve (had to talk to multiple people, got stood up, eventually Martina was very helpful and managed to provide a breastpump 7am the following morning, but the breastpump got lost in the hotel and only made it to our room when we were exiting). As a result we had to travel back home without having pumped bottles handy which was somewhat cumbersome. - The resort is loud. Maybe this is a standard (or something desirable) in a family all inclusive but we felt the pool area could have done with less music/animation noise. Too long/Didn't read summary: Great hotel for families. Incredibly baby friendly. Very clean. Great food quality/variety (loved Naos and their staff). Very dirty beach due to seaweed.



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