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Paradisus Playa del Carmen La Esmeralda


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Paradisus Playa del Carmen La Esmeralda is a beautiful family luxury hotel with world-class facilities, the ultimate in spa treatments and a relaxed ambiance. This resort boasts the most swim-up suites of any resort in Mexico, and the signature Family Concierge Suites feature personalized service and luxuries to meet every family's needs.

Shared amenities with Paradisus Playa del Carmen La Perla include 12 restaurants with some of the finest dishes in Riviera Maya. Dining choices include Mediterranean, Mexican, Asian, Latin, show cooking, and a wood-fired pizza oven. Other shared amenities in El Zocalo are a library, a shopping area, lit tennis courts, an activities center, and a Palapa with a game room.

The Family Concierge Suites pamper both kids and adults! All suites have a private terrace with Jacuzzi and tanning area, a Welcome Paradisus Kids Beach Kit, robes and slippers for kids and adults, luxury bathroom amenities for adults, and PS2, Xbox 360, or Wii available in-room upon request (24 hour limit). There are also family activities and excursions including swimming, classes, painting, and massage lessons.

Exceptional Values!
Family: Up to two kids stay free from 5/1-7/8/2016 and 8/21-12/22/2016.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, This property has been Earth Check certified since 2014 and holds GreenLeader Platinum Hotel status from TripAdvisor. In order to conserve resources, the resort follows a carbon neutral and linen reuse program, utilizes energy saving bulbs, and measures and regulates the use of energy at least four times per year.

Find more information about Melia Resorts.

Learn more about Cancun.
HOTEL LOCATION
located in stunning Little Bay, 45 minutes from Cancun International Airport and 5 minutes from the famous 5th ave.
Address:
Playa del Carmen
QR

MX
Toll Free Phone: 800-33-MELIA
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Snorkeling: Additional Charge
Hobie Cats: Additional Charge
Paddle Boats: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Additional Charge
Health Club / Spa
Jacuzzi: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Elegant, modern resort with ecological feeeling. Beach: Little Bay with white sand beach and views of Cozumel Island. In front of the second largest coral reef formation in the world. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 394
Year Opened: 2011 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
The is a $50 per person surcharge for clients dining at the Passion Restaurant.
ROOM TYPES
PARADISUS JUNIOR SUITE
Spacious 517 sq. ft. guest suite with large private terrace. Rainfall shower and deep soak tub. Sofa in living area. 24-hour room service. Free WiFi. One king or two double beds.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
TWO BEDROOM MASTER SUITE
Modern suite includes one bedroom with a king bed, and another with two double beds. Other features include a large living room with two sofa beds, a kitchenette, bathroom with a rainfall shower, a whirlpool tub, and two private terraces.
Other Amenities -
Kitchen
FAMILY CONCIERGE JUNIOR SUITE
Spacious 517 sq. ft. guest suite with large terrace. Rainfall shower with deep soaking tub. Free WiFi and 24-hour room service. All-day assistance of a family concierge. Private Family Concierge pool and private beach area. Kids amenities and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
ONE BEDROOM SUITE SWIM UP
642 sq. ft. one-bedroom suite with 194 sq. ft. balcony with Jacuzzi and swim-up access. Two double beds, separate living room area with sofa bed, and kitchenette. Free WiFi and 24-hour room service.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Jacuzzi
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
ONE BEDROOM MASTER SUITE
The 893 sq. ft. one-bedroom master suite offers a 248 sq. ft. terace with a Jacuzzi. Rainfall shower and deep soak tub. King size bed, separate living room area with sofa bed, and kitchenette with dining room.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Jacuzzi
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
PARADISUS JUNIOR SUITE SWIM UP
Spacious 517 sq. ft. guest room with swim-up access from large private terrace. Rainfall shower and deep soak tub. Sofa in living area and 24-hour room service. One king bed or two double beds. Free WiFi.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
1 BEDROOM MSTR STE SWIM UP
The 893 sq. ft. one-bedroom master suite offers a large 248 sq. ft. terrace with a Jacuzzi and swim-up access to a pool. Rainfall shower and deep soak tub. One king bed, separate living room with sofa bed, and kitchenette with dining room. Free WiFi.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Jacuzzi
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
ONE BEDROOM SUITE
642 sq. ft. one-bedroom suite with 194 sq. ft. balcony with Jacuzzi. Rainfall shower and deep soak tub. Two double beds, living room area with sofa bed, and kitchenette. 24-hour room service and free WiFi.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Jacuzzi
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
DINING
Paradisus Playa del Carmen La Esmeralda features 1 meal plan options:
All Meals, Drinks & Tips
There are 13 Restaurants at Paradisus Playa del Carmen La Esmeralda:
Olio - Italian cuisine served a la carte for dinner from 6 p.m. to 11 p.m. Open for snacks from noon to 4 p.m. Exclusive for Family Concierge Guests.
Vento - Mediterranean experience.
Passion - Six Star Michelin Chef Martin Berasategui runs this retro-glamorous restaurant. Open to all, including non-guests. Not part of the all-inclusive plan. Open for dinner. Dress code: Elegant. AAA 5 Diamond Award.
Gabi Club - Ultimate chill out club.
La Palapa Grill - Exclusive for Family Concierge guests.
The Grill - Italian-Argentinian grill.
The Market - Salads and Rodizio grill. Open for dinner.
Hadar - International buffet. Open for lunch and dinner.
Bana - Contemporary Asian dinning experience.
Passion - Elegant signature cuisine. The is a $50 per person surcharge for clients dining at the Passion Restaurant.
Fuego - Latin fusion gastro bar.
Naos - International lunch and dinner.
Mole - Mexican contemporary cuisine.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Pilates, Body Balance, Tango Classes, Meditation, Spinning, Beach Volleyball, Aqua Fitness, Merengue, Snorkeling, Steps, Aerobics, Wine Tasting
Nightly Activities & Entertainment:
Daily Happenings, Shows
CHILDREN'S PROGRAMS
Pool Games, Fingerpainting, Mini Disco, Surprise Games, Camping Night, Water Slide, Beach Excursions, Treasure Hunts, Kid's Circus Dinner.
Applicable Ages: 5 to 12 years old

Children's Facilities
PlayGround
Game Room
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
92 Recommend
92 past Apple Vacationers would recommend Paradisus Playa del Carmen La Esmeralda to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 4929 reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Great place
PrimeTannage, Halifax, Nova Scotia
Thu May 19 14:31:03 EDT 2016
We went on a family trip. The rooms, pools, bars and food were great. I would have liked to have better options for photos packages. Although beautiful pictures, they were very expensive. I would go back for sure. My daughters loved kids club. Staff are great. Ramon at the bar is awesome. And all the ladies at kids and baby club were fantastic, often speaking French with my daughter.. You will not regret your family trip at this place (keeping in mind there is also an adult side) :) More>

Paradisuus Playa Del Carmen
sophie375, Montreal, Quebec
Wed May 18 15:53:29 EDT 2016
Excellent experience for an all inclusives hotel. With or without kids. Very calm, clean, not bling bling, good food, enough space in the room, cool & relax ambiant. The beach is ok, the pool area are ok, the gym is clean with a good climatisation. More>

Fune Family Vacation
Jewelrm, Ottawa
Wed May 18 14:01:13 EDT 2016
This was our second time staying at this resort as a family of 4. The food is great and so are the Drink Really enjoyed Mole. The pools are great and so is the beach. Had family pictures taken by Outdoor Photos Dani was the photographer and she was so good with the kids. Would highly recommend this resort for families More>

Great family resort
j-doc23, philadelphia
Wed May 18 11:06:14 EDT 2016
We were a family of five traveling with our two children both age ten, and their grandmother. This is a fantastic resort for families and does not disappoint. We stays in the family concierge, but were upgraded to the one bedroom suite. Family Concierge (FC) We felt the family concierge was well with the extra cost. It isn't like other properties where you simply get access to a lounge with that has minimal other advantages. There actually is a derived benefit. As soon as we arrived we were taken to a private check-in with no wait. Olga was assigned as our personal concierge and Met us as soon as we checked in. She confirmed our dinner reservations for the week, (we emailed about a week ahead of time) and assisted us in making changes throughout the week as we needed. She went above and beyond for our kids and they really appreciated it. Days we spent at the resort were spent at the FC pool, the service was great (a shout out to Jermino our waiter, who knew us by name on our second day and was always there to provide us with another drink!). Ramon, the bartender at the FC pool was a real character behind the bar, but super attentive. One other benefit of the FC is that we weren't subject to the constant harassment to do the Club Melia timeshare presentation. Olga never once mentioned the whole Time share deal. If you don't have FC you are forced to speak to a "concierge" to make all of your dinner reservations. That individual will attempt to sell you in the presentation. We saw it on several occasions, where someone was just trying to book a dinner and the "concierge" kept pivoting the conversation to try to sell them on the timeshare. Food: The food was good for all inclusive standards. The only option for breakfast was the buffet. They have the traditional egg stations where they make MTO omlettes, there was a smoothie station with fresh ingredients to make fruit smoothies. We ate lunch most days by the FC pool everyday, the menu was limited, but everything we tried was good. We never made it into the Market or Naos for the lunch buffets. We did eat lunch at Olio (private restaurant for FC), but found you can get the same items at the pool so decided on that. The dinners were fair to spectacular. The only dinner we didn't really like was at The Market (Argentinean steakhouse). The service was very slow to nonexistent. When they would come to the table, they would be almost out of food and couldn't even give everyone in our party a piece of meat. The waiters would then make the same "circuit" every time leaving us with the same issue routinely. We finally got fed up and left and went to the buffet. Passion was by far our favorite restaurant. It is adults only and there was an extra charge. We chose to get the wine pairing, so it cost us $317, not including tip. We still felt it was totally worth it. It really compares with any very high end restaurant in the world. Their were 11 total courses and 7 wines, (and one Johnny Walker Blue) that were paired. The staff was extremely knowledgeable, it was truly a dining event in every sense of the word. Make sure you account for the time as our dinner was 3 1/2 hours. We really enjoyed both Bana hibachi, and Bana fusion. The kids particularly loved the hibachi show. The sushi at on the fusion side was ok to good. Mole was also popular with our group, we actually ate there twice. They had the best fish dish out of all the restaurants (excluding Passion). We ate at Fuego (another adult only restaurant) and were underwhelmed with the food, it was good but not great. The kids club looked great, they had activities planned all day for the kids starting at 10 am and concluding at 10 pm. Our kids only went once to do the euro bungy. We tried to convince them to go back but they just wanted to be with us at either the pool or the beach. The beach was fine, they cleaned the seaweed up each morning the beach is perfectly swimmable. We took walks daily and found a beautiful beach to the left of the property (about a 1/2 mile down) that was simply serene. Overall, it was an excellent vacation and I would highly recommend this resort, and would definitely spring for the upgrade to the FC. More>

Third Visit is Even Better
Mark H, Haymarket, Virginia
Wed May 18 09:57:05 EDT 2016
My wife and I love this resort!!! We always have a wonderful time and the resort personnel are fantastic. Erica Garcon is our most favorite service agent! As a member of the Melia Club, we were taken care of beyond your imagination. We had wine and cheese delivered to our room every night...before dinner. This made for an enjoyable "happy" hour....the food at the restaurants was extraordinary...I'm certain that high quality chefs run the place. More>



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