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Paradisus Playa del Carmen La Esmeralda


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Paradisus Playa del Carmen La Esmeralda is a beautiful family luxury hotel with world-class facilities, the ultimate in spa treatments and a relaxed ambiance. This resort boasts the most swim-up suites of any resort in Mexico, and the signature Family Concierge Suites feature personalized service and luxuries to meet every family's needs.

Shared amenities with Paradisus Playa del Carmen La Perla include 12 restaurants with some of the finest dishes in Riviera Maya. Dining choices include Mediterranean, Mexican, Asian, Latin, show cooking, and a wood-fired pizza oven. Other shared amenities in El Zocalo are a library, a shopping area, lit tennis courts, an activities center, and a Palapa with a game room.

The Family Concierge Suites pamper both kids and adults! All suites have a private terrace with Jacuzzi and tanning area, a Welcome Paradisus Kids Beach Kit, robes and slippers for kids and adults, luxury bathroom amenities for adults, and PS2, Xbox 360, or Wii available in-room upon request (24 hour limit). There are also family activities and excursions including swimming, classes, painting, and massage lessons.

Exceptional Values!
Family: Up to two kids stay free from 5/1-7/8/2016 and 8/21-12/22/2016.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, This property has been Earth Check certified since 2014 and holds GreenLeader Platinum Hotel status from TripAdvisor. In order to conserve resources, the resort follows a carbon neutral and linen reuse program, utilizes energy saving bulbs, and measures and regulates the use of energy at least four times per year.

Find more information about Melia Resorts.

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HOTEL LOCATION
located in stunning Little Bay, 45 minutes from Cancun International Airport and 5 minutes from the famous 5th ave.
Address:
Playa del Carmen
QR

MX
Toll Free Phone: 800-33-MELIA
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Snorkeling: Additional Charge
Hobie Cats: Additional Charge
Paddle Boats: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Additional Charge
Health Club / Spa
Jacuzzi: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Elegant, modern resort with ecological feeeling. Beach: Little Bay with white sand beach and views of Cozumel Island. In front of the second largest coral reef formation in the world. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 394
Year Opened: 2011 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
The is a $50 per person surcharge for clients dining at the Passion Restaurant.
ROOM TYPES
1BDMASTER SWIM FAMILYCONCIERGE
Master Suite includes a bedroom with a king bed, a separate living room with a sofa bed, a kitenette with a dining area, and a terrace with a whirlpool tub and swim-up access to a pool. Guests also enjoy the exclusive services of the Family Concierge.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
ONE BEDROOM SUITE
642 sq. ft. one-bedroom suite with 194 sq. ft. balcony with Jacuzzi. Rainfall shower and deep soak tub. Two double beds, living room area with sofa bed, and kitchenette. 24-hour room service and free WiFi.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
PARADISUS JUNIOR SUITE
Spacious 517 sq. ft. guest suite with large private terrace. Rainfall shower and deep soak tub. Sofa in living area. 24-hour room service. Free WiFi. One king or two double beds.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
TWO BEDROOM MASTER SUITE
Modern suite includes one bedroom with a king bed, and another with two double beds. Other features include a large living room with two sofa beds, a kitchenette, bathroom with a rainfall shower, a whirlpool tub, and two private terraces.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
FAMILY CONCIERGE JUNIOR SUITE
Spacious 517 sq. ft. guest suite with large terrace. Rainfall shower with deep soaking tub. Free WiFi and 24-hour room service. All-day assistance of a family concierge. Private Family Concierge pool and private beach area. Kids amenities and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
ONE BEDROOM SUITE SWIM UP
642 sq. ft. one-bedroom suite with 194 sq. ft. balcony with Jacuzzi and swim-up access. Two double beds, separate living room area with sofa bed, and kitchenette. Free WiFi and 24-hour room service.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
1BD SWIMUP FAMILY CONCIERGE
Suite includes two double beds, a separate living room area with a sofa bed, a kitchenette, and a terrace with a whirlpool and swim-up access to a pool. Guests also enjoy the exclusive Family Concierge services.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
ONE BEDROOM MASTER SUITE
The 893 sq. ft. one-bedroom master suite offers a 248 sq. ft. terace with a Jacuzzi. Rainfall shower and deep soak tub. King size bed, separate living room area with sofa bed, and kitchenette with dining room.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
PARADISUS JUNIOR SUITE SWIM UP
Spacious 517 sq. ft. guest room with swim-up access from large private terrace. Rainfall shower and deep soak tub. Sofa in living area and 24-hour room service. One king bed or two double beds. Free WiFi.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
1BEDROOM STE FAMILY CONCIERGE
Suite includes two double beds, a separate living room area with a sofa bed, a kitchenette, and a a terrace with a whirlpool. Guests also enjoy all of the privileges of the exclusive Family Concierge service.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
1 BEDROOM MSTR STE SWIM UP
The 893 sq. ft. one-bedroom master suite offers a large 248 sq. ft. terrace with a Jacuzzi and swim-up access to a pool. Rainfall shower and deep soak tub. One king bed, separate living room with sofa bed, and kitchenette with dining room. Free WiFi.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
1BDMASTERSUITE FAMILYCONCIERGE
Master Suite includes a bedroom with a king bed, a separate living room with a sofa bed, a kitenette with a dining area, and a terrace with a whirlpool tub. Guests also enjoy the exclusive Family Concierge services.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
DINING
Paradisus Playa del Carmen La Esmeralda features 1 meal plan options:
All Meals, Drinks & Tips
There are 13 Restaurants at Paradisus Playa del Carmen La Esmeralda:
Naos - International lunch and dinner.
Mole - Mexican contemporary cuisine.
Olio - Italian cuisine served a la carte for dinner from 6 p.m. to 11 p.m. Open for snacks from noon to 4 p.m. Exclusive for Family Concierge Guests.
Vento - Mediterranean experience.
Passion - Six Star Michelin Chef Martin Berasategui runs this retro-glamorous restaurant. Open to all, including non-guests. Not part of the all-inclusive plan. Open for dinner. Dress code: Elegant. AAA 5 Diamond Award.
Gabi Club - Ultimate chill out club.
La Palapa Grill - Exclusive for Family Concierge guests.
The Grill - Italian-Argentinian grill.
The Market - Salads and Rodizio grill. Open for dinner.
Hadar - International buffet. Open for lunch and dinner.
Bana - Contemporary Asian dinning experience.
Passion - Elegant signature cuisine. The is a $50 per person surcharge for clients dining at the Passion Restaurant.
Fuego - Latin fusion gastro bar.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Pilates, Body Balance, Tango Classes, Meditation, Spinning, Beach Volleyball, Aqua Fitness, Merengue, Snorkeling, Steps, Aerobics, Wine Tasting
Nightly Activities & Entertainment:
Daily Happenings, Shows
CHILDREN'S PROGRAMS
Pool Games, Fingerpainting, Mini Disco, Surprise Games, Camping Night, Water Slide, Beach Excursions, Treasure Hunts, Kid's Circus Dinner.
Applicable Ages: 5 to 12 years old

Children's Facilities
PlayGround
Game Room
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
92 Recommend
92 past Apple Vacationers would recommend Paradisus Playa del Carmen La Esmeralda to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5507 reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Great for families!!
Mike A, Novato, California
Tue Aug 23 11:52:20 EDT 2016
I will try and keep my review short and sweet. If you are going to stay here I would opt for the Family Concierge service. Our Concierge Leonardo took care of all our dining reservations and would stop in from time to time to see if we need anything. We never had to wait for service at the Family Concierge pool but the service did seem lacking if you went to the regular pool to order drinks/food. The hotel and grounds are beautiful. We did not have any seaweed issues at the beach like others had stated- Service there on the Family Concierge side was also great.Our room did have plumbing issues along with ants that we could not seem to get rid of. After calling the front desk twice the issue never did seem to get resolved so we just were very careful about leaving any food out. Alot of people complained about mosquitoes in previous reviews, but we did not see one the entire time at the resort. Our children are 9 & 11, and were a little disappointed that they didnt offer alot of activities for them. If you have children 6 and under the Kids club seemed great. The food was actually pretty decent, but the drinks were definitely watered down and the beer selection wasn't very good either ( Tecate, Tecate Light, Sol, Heineken and Dos Equis).Tip: its not on the drink menu but they do have Bohemia, also the drinks tend to get warm fast so purchase a Double walled insulated mug you will be glad you did. More>

Second time...great stay
MtlBCtr, Montreal, QC
Tue Aug 23 07:57:51 EDT 2016
We travelled to this resort for the second time this year and this time was almost as good as the first. We travelled with our 2 childrens (11 months and 3 yrs). Room: We originally booked a Family Concierge suite but decided to upgrade to a one bedroom master suite swimup (with family concierge) via e-mail before our arrival. We do not regret the upgrade as the swimup room is the way to go with small children as you can use the pool while the little ones are sleeping in the afternoon. The room was huge with a large bathtub, double shower, microwave, coffee maker, espresso machine, living room, 6 people dining table. We requested an extra bed for our daughter and a crib for our baby. The separate master bedroom was nice when the kids went to bed early. There is also 1 balcony access from the living room and 1 from the master bedroom. Food: Service in all restaurants was great and the food was awesome. They do serve baby food (menu available on request) but we found it was difficult to get it in most restaurant. Thanks to our concierge, this was solved as she brought it where we wanted to go for lunch or diner. At the end of the week we found it was easier to get it delivered to our room before diner by the room service. Beach: The beach conditions was better than last time we went in January as there was less seaweed. They also opened a new beach access. Pool: As the time of the year was more occupied than our last stay, most chairs/cabana were reserved by 7AM around the main pool but we managed to find some cabana around the Family Concierge pool even a 10AM. Entertainment: They improved entertainment at night as they moved the show to a theatre with more seating. Most night there are 2 shows (7:30PM and 9PM). Checkin/Checkout: This was the worst thing we experienced during our stay. When we arrived it took forever for someone to come greet us at the Family Concierge lobby and there was some miscommunication at checkout which made us run around the resort in 40degrees sun! More>

Great Hotel
Sergio M,
Tue Aug 23 07:03:11 EDT 2016
Great Hotel! Clean, modern rooms, and excellent service! Kids loved the kids club, they had many activities for them. Kids pool and adult pools are great! The beach is very clean! Definitely will stay again! More>

Focused on private parties, even if the guests were disrespected
Sandro P, Salto, SP
Tue Aug 23 03:46:21 EDT 2016
Although the hotel has a great structure, the biggest problem is that private parties overrides the right of every hotel guest. We stayed five nights at the hotel. The hotel has only one access to the beach. Beside the way to the beach is where they assemble tents for private events . For three days, there were 3 different events, so the assembly and disassembly of the covers were constant, without any kind of protection to guests. A ladder fell next to my 6 years old nephew, and I can not imagine what could have happened if the ladder hurt him . Even with this incident, which was reported to the hotel, they did nothing in the coming days to protect guests. But the worst was yet to come. On Saturday morning, they announced to all guests that there would have a wedding on the only bridge that connects the hotel to the beach and access would be closed from 9:00 am to 1:00 pm, so anyone that wanted to go or return to the beach during this period should use access from the neighboring hotel, the Paradisus La Perla - a 25 minute walk. A total disregard to guests, simply because of greed to obtain money from the lease of the bridge for a wedding. More>

Family concierge
bigbob3808, Cancun
Mon Aug 22 20:47:39 EDT 2016
We booked here because we wanted to try different parts of Mexico we took the kids because it shows to cater to families. The staff was very friendly but I feel like the stay could have been better. I wish the amenities and activities were displayed or shown easier so we could have enjoyed more of the resort and when we stayed at paradisus cancun we were treated great this one I did not feel as special treated. They did do fun things in the room for the kids when we got back to the room. It seemed not to matter whether you tipped or not I tipped everyone but feel I received no preferential treatment over others which could be a good thing. The kids club was great but I felt that the staff interacted and played more with the Spanish speaking children versus English speaking children the staff had a little group of kids that they are more social and playful with speaking Spanish and the other kids were in a group by themselves with no staff interacting with them and they looked left out. The pools were great the main pool was way better than the family concierge pool. The beach was slightly difficult to get to as one of the entrances was blocked off and it was a big of a walk to the other only entrance. The mini bar fridge was well stocked and great for families and the surf side grill or outdoor grill by the pirate ship pool had such great food. I didn't like that the Brazilian restaurant had up charges for seafood it was only brought to my knowledge that one of the restaurants was not included in the inclusive and was kit told that there were up charges at the market grill however we did enjoy the regular portion of the dinner that was included. We couldn't seem to find shrimp that my son loves at any of the restaurants so not as many seafood options as I had expected after visiting paradisus cancun. As for the bar service I expected to have upscale drinks like a good martini but they did not know how to make a martini I give them credit for trying but it was basically a glass of vodka with an olive in it after waiting about 15 minutes for them to figure out what a dirty martini was lol. Over all it was nice I would have rather stayed at paradisus cancun again because I had such a great experience there the first time. More>



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