Cancun

Paradisus Cancun Resort


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All Inclusive    

Paradisus Cancun Resort offers the elegance and comfort seen in some of the most prestigious hotels in the world. It has been awarded the AAA 4-Diamond Award since 2006, and is well-known for its white sandy beach overlooking the Caribbean Sea.

Located 15 minutes from Cancun's International Airport, a fun-filled vacation is not far away. Cancun's downtown is 20 minutes away, and only 5 minutes from a complete shopping center.

The resort also features four spectacular pools, specialized ŕ la carte restaurants, a kid's club, Family Concierge, Royal Service, a 9-hole par 3 golf course, and a lit tennis court. Non-motorized watersports are available at Aqua World nearby.

Paradisus signature Royal Service Suites offer unparalleled all-inclusive luxury in an exclusive and private environment for adults-only. Throughout guests' stays, personal butlers are there to cater to every need. The Royal Service lounge features private check-in/out, a library, complimentary Internet access, daily continental breakfast buffet, snacks, coffee and premium beverages throughout the day, and evening cocktails and hors d´oeuvres. There is also a private pool with a bar.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property has received an EarthCheck Silver Certificate, is recognized as a TripAdvisor EcoLeader, participates in sea turtle protection, community service, recycling, energy saving, and beach clean-up programs, and implements ethical management and company policies.

Find more information about Melia Resorts.

Learn more about Cancun.
HOTEL LOCATION
The hotel is close to the largest shopping center, Kukulkan Plaza, and is only 6 km away from the heart of the Hotel Zone.
Address: BOULEVARD KUKULKAN NO. 23
CANCUN
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Local Phone: 011-52-998-88-11
Toll Free Phone: 800-33-MELIA
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
The property offers four spectacular swimming pools.
Golf: ON-SITE
9 hole par 3 golf course on property.
Holes: 9
Green Fees: $
Cart Fee: $
Tennis
Number of Courts: 1
Outdoor Courts: 1
Court Fee: $
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Snorkeling: Additional Charge
Hobie Cats: Additional Charge
Paddle Boats: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Additional Charge
Health Club / Spa
Aerobics: Additional Charge
Jacuzzi: Additional Charge
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Paradisus Cancun Resort is one of the most beautiful hotels in the area. Its breathtaking architecture features a distinct Mayan inspiration, tropical gardens an a five-acre pool area. Paradisus Cancun Resort offers a spectacular lobby area, a variety of pool activities, new convention center, 24-hour room service menu, 7 restaurants, Gabi Club, 4 bars, swim-up bar, 4 pools and full service spa. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Year Opened: 1989 Credit Cards:
HOTEL RESTRICTIONS
No Springbreakers. Extra charge on select menu items - ie lobster and fine cuts.
ROOM TYPES
ROYAL PARADISUS JRSUITE LAGOON
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Lagoon view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
ROYAL 1BEDROOM SUITE LAGOON
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Extra terrace, extra living room. Lagoon view.
1 King Bed Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
FAMILY CONCIERGE SUITE OCEAN
Ocean View. Family lounge, kids beach kit, family concierge, kids and family activities, kids amenities in room, walkie-talkie or cell phone for communication. Extra terrace, separate living room.
1 King Bed Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
ROYAL 1BEDROOM SUITE OCEAN
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Extra terrace, extra living room. Ocean view.
1 King Bed Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
PARADISUS JUNIOR SUITE LAGOON
Lagoon View
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
FAMILY CONCIERG JRSTE OCEAN
Ocean View. Family lounge, kids beach kit, family concierge, kids and family activities, kids amenities in room, walkie-talkie or cell phone for communication.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
FAMILY CONCIERGE JRSTE LAGOON
Lagoon View. Family lounge, kids beach kit, family concierge, kids and family activities, kids amenities in room, walkie-talkie or cell phone for communication.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
ROYAL PARADISUS JRSUITE OCEAN
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Ocean view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
ROYAL LUXURY JUNIOR STE OCEAN
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Ocean view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
ROYAL LUXURY JUNIOR STE LAGOON
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Lagoon view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
PARADISUS JUNIOR SUITE OCEAN
Ocean View.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
FAMILY CONCIERGE SUITE LAGON
Lagoon View. Family lounge, kids beach kit, family concierge, kids and family activities, kids amenities in room, walkie-talkie or cell phone for communication. Extra terrace, separate living room.
1 King Bed Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
DINING
Paradisus Cancun Resort features 1 meal plan options:
All Meals, Drinks & Tips
There are 8 Restaurants at Paradisus Cancun Resort:
Fuego - Italo-Argentina grill for lunch and dinner. Specializing in Prime cuts and fresh salads.
Bana - Italo-Argentina grill for lunch and dinner. Specializing in Prime cuts and fresh salads.
Gaby Club - Ultimate Chill out bar and restaurant starring fish and chips and seafood specialities.
Naos - Italo-Argentina grill for lunch and dinner. Specializing in Prime cuts and fresh salads.
Mole - Mexican Comtemporary cuisine.
Market Grill - Italo-Argentina grill for lunch and dinner. Specializing in Prime cuts and fresh salads.
Passion - Touch of Retro with elegant signature cuisine by 6 Star Michelin Chef Martin Berasategui. This Restaurant is with Extra Charge. Not included.
Vento - Italo-Argentina grill for lunch and dinner. Specializing in Prime cuts and fresh salads.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Games and sports by the pool and beach area.
Nightly Activities & Entertainment:
The lobby bar has live music during the high season.
CHILDREN'S PROGRAMS
Kids Club
Applicable Ages: 5-12 years

Babysitting Fee: yes

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
134 Recommend
134 past Apple Vacationers would recommend Paradisus Cancun Resort to their friends and family
TripAdvisor Web Reviews
Based on 10034reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Love Love Love it!
Butch F,
Sun Feb 18 14:12:37 EST 2018
Go here! My wife and I have done extensive traveling and this place rocks, one of the most beautiful hotels we have stayed at. Top notch service, great food, friendly staff beautiful beach, plenty of room to not feel crowded. There were a few more children than we would have liked but it was fine. Shows were so so. The water was pretty rough, not good for children but my wife and I enjoyed the beating from the big waves. :) Overall our week was fantastic!

Second Awesome visit at Paradisus Cancun!
John Z,
Sun Feb 18 08:32:56 EST 2018
This is the second time that we’ve been to Paradisus In the last 6 months and we have not been let down! The second visit has been every bit as great as our first. We highly recommend this resort! Some of the employees here that have made our visit exceptional are Jose (pool concierge), Hector (our butler) - the incredible wait staff including Orlando, Hector, Victor, Josua, Eddie, Moises, Jorgie, and so many others! Sorry if we missed you because all of the staff here goes out of their way to ensure you enjoy your trip! We are already planning our next visit and can’t wait to return!!

2nd TIME BACK
Don Q, Terrebonne, Canada
Sun Feb 18 07:38:25 EST 2018
My wife and I came back for a second vacation at Paradisus Cancun.Both Vacations were for two weeks and I tell you..... Royal Service at Paradisus is just great. What makes this hotel so good is the people who work there.From Lazaro (service manager) our butlers Gerry and Hector and all the staff at the pool and Palapa, Cesar, Eddie, Moises, Victor, Daniel, Hosue, Vallery, Carlos and many more. What a great gang. Cesar your the best! A special thanks to David Zarate "THE GUITAR MAN" who provided us with excellent and tasteful music at many of the restaurants.A GREAT guitarist with a Mexican flavor. We stayed in room 5119.The room, the ocean view, the cleanliness and the service was fit for Royalty. The food was very good but after two weeks a home cooked meal was terrific. I could go into more detail such as the restaurants and the beach but this review is intended purposely to point out what for us is the most important.....THE PEOPLE WHO MAKE YOUR VACATION UNFORGETTABLE>

Great spot for families!
DWF78, Greater Cincinnati
Sat Feb 17 19:10:07 EST 2018
We spent a week here in February (Saturday to Saturday) with our two small children--our first full family vacation. We went with the family concierge option, which was well worth the additional cost. Our concierge hosts, Gloria and Maria were very attentive and responsive, and made sure that our time at the resort was not spent on worrying about reservations and the like. Of particular note was the Kids Zone/Baby Club, which we used frequently. Our 5-year old loved going to the Kids Zone, and the entire staff made sure the kids were always entertained with games, crafts, and other activities. We also made use of the Baby Club as well for our 2-year old. This feature gave us time to enjoy a couple of dinners without the kids, who we knew were happy and in good hands. The food was very good, and the service--on the whole--excellent. The buffet, Naos, was good, with a wide variety of options. I particularly enjoyed The Blue Agave as a lunch spot, which had very good tacos and quesadillas. For dining, our favorites were Fuego (our server here was first class) and Market Grill. The beach is very nice, and we were always able to find an umbrella. Although the water was a little rough, my 5-year old loved playing in the "big" waves, so at least for us, this was not a negative. The kids pool was also great, but it could get busy, making it difficult to find an available umbrella. We we able to get a Bali bed most of the days we were there. The spa is nice, although the massages, etc. are little pricey. Unlimited use of spa facilities (sauna, steam room) were included with the package we booked, so no complaints here. With that said, the massage I got was really very good. Another thing to mention is that the hotel is right across the street from a marina with a wide range of excursions, which was convenient for us given the age of our children. Overall, for a family with small children looking for a high quality all-inclusive, the Paradisus Cancun was a great choice for us.

Great resort with all the expected perks, though inconsistent housekeeping
MissXTraveller, Sydney, Australia
Sat Feb 17 17:12:01 EST 2018
I recently stayed here for 6 nights for a work conference. I stayed at the Jr Suite Lagoon View and had the "all inclusive" package. It was pretty special being able to go to most of the restaurants and bars on-site and have unlimited food and drinks. You did feel very VIP. The resort itself is lovely, large with many downtime options, including pools, bars, spas, the beach just at your doorstep, etc. Also, the staff were all varying degrees friendly and accommodating to very much so. The only main gripe was the housekeeping. I always find it quite disappointing when 5-star venues do not uphold consistent and standard housekeeping. Always makes me suspicious about what other standards may not be upkept. For instance, my bed was always made up differently, sometimes my toiletries were refreshed, sometimes not. Sometimes I got clean towels, sometimes not. Sometimes my toiletries items were nicely organized, sometimes they were left scattered. Sometimes the floors were cleaned, sometimes not. (You can tell by sand). Also, on my first evening, while I was in my room for a quick outfit change, I was almost instantly disrupted by very loud, ongoing knocking on the door - I had to YELL "one minute!!!" on the top of my lungs... And all it was, was a staff member asking if I wanted more bottles of water. He didn't even give me 30 seconds to respond before he kept incessantly knocking. I had to put the DND sign on my door every time I was in my room. Also, the restaurants on-site to vary in quality, and aside from Bana (which I found to be very western, unauthentic Japanese, with sashimi not being fresh, and certain dishes very oily), all the restaurants were fine to very good. All in all, very good resort, adjoining the beautiful beaches with plenty to do on-site.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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