Cancun

Paradisus Cancun Resort


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All Inclusive    

Paradisus Cancun Resort offers the elegance and comfort seen in some of the most prestigious hotels in the world. It has been awarded the AAA 4-Diamond Award since 2006, and is well-known for its white sandy beach overlooking the Caribbean Sea.

Located 15 minutes from Cancun's International Airport, a fun-filled vacation is not far away. Cancun's downtown is 20 minutes away, and only 5 minutes from a complete shopping center.

The resort also features four spectacular pools, specialized la carte restaurants, a kid's club, Family Concierge, Royal Service, a 9-hole par 3 golf course, and a lit tennis court. Non-motorized watersports are available at Aqua World nearby.

Paradisus signature Royal Service Suites offer unparalleled all-inclusive luxury in an exclusive and private environment for adults-only. Throughout guests' stays, personal butlers are there to cater to every need. The Royal Service lounge features private check-in/out, a library, complimentary Internet access, daily continental breakfast buffet, snacks, coffee and premium beverages throughout the day, and evening cocktails and hors doeuvres. There is also a private pool with a bar.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property has received an EarthCheck Silver Certificate, is recognized as a TripAdvisor EcoLeader, participates in sea turtle protection, community service, recycling, energy saving, and beach clean-up programs, and implements ethical management and company policies.

Find more information about Melia Resorts.

Learn more about Cancun.
HOTEL LOCATION
The hotel is close to the largest shopping center, Kukulkan Plaza, and is only 6 km away from the heart of the Hotel Zone.
Address: BOULEVARD KUKULKAN NO. 23
CANCUN
QR

MX
Local Phone: 011-52-998-88-11
Toll Free Phone: 800-33-MELIA
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
The property offers four spectacular swimming pools.
Golf: ON-SITE
9 hole par 3 golf course on property.
Holes: 9
Green Fees: $
Cart Fee: $
Tennis
Number of Courts: 1
Outdoor Courts: 1
Court Fee: $
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Snorkeling: Additional Charge
Hobie Cats: Additional Charge
Paddle Boats: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Additional Charge
Health Club / Spa
Aerobics: Additional Charge
Jacuzzi: Additional Charge
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Paradisus Cancun Resort is one of the most beautiful hotels in the area. Its breathtaking architecture features a distinct Mayan inspiration, tropical gardens an a five-acre pool area. Paradisus Cancun Resort offers a spectacular lobby area, a variety of pool activities, new convention center, 24-hour room service menu, 7 restaurants, Gabi Club, 4 bars, swim-up bar, 4 pools and full service spa. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Year Opened: 1989 Credit Cards:
HOTEL RESTRICTIONS
No Springbreakers. Extra charge on select menu items - ie lobster and fine cuts.
ROOM TYPES
ROYAL 1BEDROOM SUITE OCEAN
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Extra terrace, extra living room. Ocean view.
1 King Bed Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
PARADISUS JUNIOR SUITE LAGOON
Lagoon View
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
FAMILY CONCIERG JRSTE OCEAN
Ocean View. Family lounge, kids beach kit, family concierge, kids and family activities, kids amenities in room, walkie-talkie or cell phone for communication.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
FAMILY CONCIERGE JRSTE LAGOON
Lagoon View. Family lounge, kids beach kit, family concierge, kids and family activities, kids amenities in room, walkie-talkie or cell phone for communication.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
ROYAL PARADISUS JRSUITE OCEAN
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Ocean view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
ROYAL LUXURY JUNIOR STE OCEAN
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Ocean view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
ROYAL LUXURY JUNIOR STE LAGOON
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Lagoon view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
PARADISUS JUNIOR SUITE OCEAN
Ocean View.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
FAMILY CONCIERGE SUITE LAGON
Lagoon View. Family lounge, kids beach kit, family concierge, kids and family activities, kids amenities in room, walkie-talkie or cell phone for communication. Extra terrace, separate living room.
1 King Bed Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
ROYAL PARADISUS JRSUITE LAGOON
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Lagoon view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
ROYAL 1BEDROOM SUITE LAGOON
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Extra terrace, extra living room. Lagoon view.
1 King Bed Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
FAMILY CONCIERGE SUITE OCEAN
Ocean View. Family lounge, kids beach kit, family concierge, kids and family activities, kids amenities in room, walkie-talkie or cell phone for communication. Extra terrace, separate living room.
1 King Bed Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
DINING
Paradisus Cancun Resort features 1 meal plan options:
All Meals, Drinks & Tips
There are 8 Restaurants at Paradisus Cancun Resort:
Bana - Italo-Argentina grill for lunch and dinner. Specializing in Prime cuts and fresh salads.
Gaby Club - Ultimate Chill out bar and restaurant starring fish and chips and seafood specialities.
Naos - Italo-Argentina grill for lunch and dinner. Specializing in Prime cuts and fresh salads.
Mole - Mexican Comtemporary cuisine.
Market Grill - Italo-Argentina grill for lunch and dinner. Specializing in Prime cuts and fresh salads.
Passion - Touch of Retro with elegant signature cuisine by 6 Star Michelin Chef Martin Berasategui. This Restaurant is with Extra Charge. Not included.
Vento - Italo-Argentina grill for lunch and dinner. Specializing in Prime cuts and fresh salads.
Fuego - Italo-Argentina grill for lunch and dinner. Specializing in Prime cuts and fresh salads.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Games and sports by the pool and beach area.
Nightly Activities & Entertainment:
The lobby bar has live music during the high season.
CHILDREN'S PROGRAMS
Kids Club
Applicable Ages: 5-12 years

Babysitting Fee: yes

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
134 Recommend
134 past Apple Vacationers would recommend Paradisus Cancun Resort to their friends and family
TripAdvisor Web Reviews
Based on 11314reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Nice trip
eb0nyg0d, London, United Kingdom
Fri Nov 09 01:45:27 EST 2018
There was a few of us that came together, we took up 5 Ocean view rooms, we called up prior to us arriving and requested the rooms be on the same floor. We were given the rooms as requested. On arrival the Concierge told us to check in and that he would be along shortly to assist us with our suitcases. After check in, he and his colleagues were nowhere to be found. So we lugged our suitcases upstairs. 2 of the rooms had initial problems with their showers and maintenance was called, unfortunately the issue was resolved with us tinkering about with the controls and maintenance still had not shown up. The rooms were adequate sized, with private balcony. The balconies themselves could do with a deep clean but they were nice to use. The rooms were nice and cosy but could do with a fair amount of maintenance, cleaning of the rooms was sporadic and to ensure that they were done, it is an idea to call housekeeping as you are going out. Room service was quick but unfortunately the food kept arriving lukewarm, even after I specifically told them this and requested hot food. In the restaurant for breakfast, Gaudcino took care of us and he was different types of amazing, we were there for my daughters birthday and he made it extremely special for her. I would like to say a special thank you to him. The beach area for us commoners quickly filled up, and the service was definitely of the quality that made the Royal service section very enviable. I can understand there being a 2 tier service but some decent service for the ordinary guests would have been good.The beach however was well maintained and the dead seaweed cleared away from the the hotels section of the beach was nice to relax. I have to confess I have previously stayed in Cancun at the Ritz Carlton and the difference in service is pretty obvious. The hotel needs refurbishing and a tightening of their services, the staff are amazing and do what they can, but to be classed as a 4 * hotel, I do not think they are there yet. For instance, I was informed that the gym was 24/7 but on going down there early one day I was told that it did not open until 6AM, All in all a brilliant stay, the staff made it so that I would stay again, but certainly not before a full hotel refurbishment.

6 Day Family Reunion
Charles M, New York City, New York
Thu Nov 08 13:43:46 EST 2018
Here is an honest on-balance review of the Paradisus by Melia – Cancun, from soup to nuts. I planned the trip as family reunion, with olks flying in from NY, CA and GA. Shuttle from airport to hotel (SuperShuttle) - went very smoothly in both directions -- although I did contact Expedia a day or two before arrival in Cancun requesting that they contact the carrier in Cancun to confirm and verify the reservation. I Did this based on the mixed reviews I saw on-line. Expedia happily obliged, and the supervisor of the shuttle service contacted me by e-mail from Cancun to confirm. Suggest you do the same -- to avoid any of the horror stories you read about from some previous customers of the service. Service was on-time, courteous, direct to hotel, polite driver - both ways, and affordable. Hotel: This place is massive. Has 5 separate blgs. (all connected). Has a golf course (was planning to play a round – but it was too hot. Also expect to pay $25.00 each for a few clubs, and 12 dollars for three hotel inscribed balls. Course is 9 hole – real short – almost like pitch and put. Get out by 8 AM or you’ll fry!! We went in October. Based on course size, condition, price and weather conditions, we didn’t feel it was worth it. There was no one playing anytime we looked!! We did the all-inclusive pckg. For everyone, and arrived a day earlier than others to iron out any kinks. Room (gulf facing) was nice – but small (it was deluxe ocean view Jr. ). Mini-bar poorly stocked – no liquor, beer soda, water and a few candy bars. A/C was good. Rain shower a plus. View excellent. Went to pool and got a real surprise. Pretty crowded and LOUD. Better get there early or you won’t find two chaises together, despite size of pool. A lot of loud activity in pool – especially around the swim up bar. 20-30 somethings (yo) very loud, boisterous and drinking heavily. Music being played around the pool was at top volume, and most of it was hip-hop/rap. No matter where you went along the pool you couldn’t escape it. At 3PM – three entertainers (female) scantily dressed located themselves atop a knoll overlooking the pool, and continued the hip-hop live – the volume was so loud that I saw people fleeing the area. I won’t comment critically on their ability because I’m not a fan of that music. We thought about the several days we would be there, the situation we encountered, and decided to upgrade everyone in our party to what they call “Royal Service” . Had to change rooms – different section of hotel – lost the gulf view – but had an “adults only” area to enjoy and a variety of other upgrades – which we paid handsomely to get. The quieter atmosphere itself was worth it. You are given a private valet/butler who will make reservations, run interference as needed, and pay some special attention to you. The fellow we had was “off” 2 of the 5 days we were in “Royal Service” – but he was helpful and nice when around, and when we needed him. You get his cell # to call for anything, and he touches base with you a few times a day. . Name was Alex – spoke excellent English which helped us. (This place is a real Int’l destination with people from all over the world represented). Royal service upgrade quite expensive. Allows you to use a restaurant by their pool which serves breakfast and lunch – and it was a joy to get away from the craziness and crowds at the buffet. Don’t plan on losing anything while there (eg – in my case a pair of glasses, and sandals). The lost and found is a joke. When the hotel rep in charge of (L&F) essentially told me I thought she was lying because I expressed surprise that only 1 pair of pink glasses and a pair of flip-flops were all that was in the lost and found (as far as items I was looking for), I felt offended. She was a female named Neyeea. I checked back with her later in the rip – same attitude!! The sandals (a real good pair) were left under the cabana bed reserved for our private use for the time we were there – I’m sure no occupant picked them up. The glasses were lost on the beach – so that I guess would have been tougher. The Restaurants were generally pretty good – BUT you need reservations TWO days in advance to get into anything other than the buffet. So be prepared to make Reservations on arrival. Despite this, there were usually plenty of open seats at the specialty restaurants we got reservations for. Our private butler was helpful on this. The food at the buffet was below-par. The specialty restaurants (6) were fine. The evening shows were pitiful!! I’ve been to many resorts over the years – Cancun amd otherwise, and these were the weakest shows I’ve ever encountered. They usually started around 8 and went 90 min. I won’t even bother to describe them --- just take my word!! Seemed like most people stayed away. No American TV at all – no sports – all news was Int’l or local. Very few Eng speaking channels. Wanted to watch a particular college football game on Sat, and had to leave the grounds and go to a neighboring hotel that had a sports bar. If you need TV coverage, plan ahead. Ocean was beautiful – Beach well maintained. Royal service pool was well maintained – can’t say the same of the other pool. I’ll just leave it at that. The main bldgs of the resorts (5) were huge wide open spaces with atrium's – and these are where the different restaurants are located. Either they interiors were too exposed to the elements or they weren’t Air Conditioned – because it was Really Hot anywhere in them – which made eating unpleasurable at times. Fans were blowing hot humid air around in many of the restaurants. Walking around in the shops was also uncomfortable. May have been that the place is just too big to keep cool. All in all, I would rate our vacation a 5 out of 10. I am generally not a complainer at all – and I don’t consider this to be a bad review – just an average one. Nothing special. I would have expected Royal Service would have been more special than it was. The ladies enjoyed the spa services – they got some discounted treatments being on the Royal Service tier. Probably wouldn’t return.

Royal Service is Royally Awesome!
tyler_garrett,
Thu Nov 08 07:54:14 EST 2018
This was my wife's and I first trip to Mexico and a stay at a all inclusive resort. We are extremely satisfied with out stay. The level of service was impeccable. Alturo, our butler was the man! He was very tentative to our needs and very personable. I will request his services if we return. Great time!

Just arrived
DinB_12, Surrey, Canada
Thu Nov 08 01:53:10 EST 2018
Just a heads up that the international buffet is closed so they are using Enzo’s for international buffet with limited choices. Definitely not a five star buffet. Enzo’s is not available for a la carte at this time for that reason. The regular buffet restaurant is being renovated for weeks. Would suggest talking to travel agent prior to arriving.

Vacation 2018
Esther M,
Wed Nov 07 11:17:24 EST 2018
best pool party buthe new werr the party was at the pool bar with Us, Saul was the best of the staff to party eith us he new our crew was the party crew 2018 Dr Blanca Murillo DDS best bossEver , Coming back soon



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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