Cancun

Paradisus Cancun Resort


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All Inclusive    

Paradisus Cancun Resort offers the elegance and comfort seen in some of the most prestigious hotels in the world. It has been awarded the AAA 4-Diamond Award since 2006, and is well-known for its white sandy beach overlooking the Caribbean Sea.

Located 15 minutes from Cancun's International Airport, a fun-filled vacation is not far away. Cancun's downtown is 20 minutes away, and only 5 minutes from a complete shopping center.

The resort also features four spectacular pools, specialized la carte restaurants, a kid's club, Family Concierge, Royal Service, a 9-hole par 3 golf course, and a lit tennis court. Non-motorized watersports are available at Aqua World nearby.

Paradisus signature Royal Service Suites offer unparalleled all-inclusive luxury in an exclusive and private environment for adults-only. Throughout guests' stays, personal butlers are there to cater to every need. The Royal Service lounge features private check-in/out, a library, complimentary Internet access, daily continental breakfast buffet, snacks, coffee and premium beverages throughout the day, and evening cocktails and hors doeuvres. There is also a private pool with a bar.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property has received an EarthCheck Silver Certificate, is recognized as a TripAdvisor EcoLeader, participates in sea turtle protection, community service, recycling, energy saving, and beach clean-up programs, and implements ethical management and company policies.

Find more information about Melia Resorts.

Learn more about Cancun.
HOTEL LOCATION
The hotel is close to the largest shopping center, Kukulkan Plaza, and is only 6 km away from the heart of the Hotel Zone.
Address: BOULEVARD KUKULKAN NO. 23
CANCUN
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Local Phone: 011-52-998-88-11
Toll Free Phone: 800-33-MELIA
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
The property offers four spectacular swimming pools.
Golf: ON-SITE
9 hole par 3 golf course on property.
Holes: 9
Green Fees: $
Cart Fee: $
Tennis
Number of Courts: 1
Outdoor Courts: 1
Court Fee: $
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Snorkeling: Additional Charge
Hobie Cats: Additional Charge
Paddle Boats: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Additional Charge
Health Club / Spa
Aerobics: Additional Charge
Jacuzzi: Additional Charge
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Paradisus Cancun Resort is one of the most beautiful hotels in the area. Its breathtaking architecture features a distinct Mayan inspiration, tropical gardens an a five-acre pool area. Paradisus Cancun Resort offers a spectacular lobby area, a variety of pool activities, new convention center, 24-hour room service menu, 7 restaurants, Gabi Club, 4 bars, swim-up bar, 4 pools and full service spa. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Year Opened: 1989 Credit Cards:
HOTEL RESTRICTIONS
No Springbreakers. Extra charge on select menu items - ie lobster and fine cuts.
ROOM TYPES
FAMILY CONCIERGE SUITE LAGON
Lagoon View. Family lounge, kids beach kit, family concierge, kids and family activities, kids amenities in room, walkie-talkie or cell phone for communication. Extra terrace, separate living room.
1 King Bed Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
ROYAL PARADISUS JRSUITE LAGOON
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Lagoon view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
ROYAL 1BEDROOM SUITE LAGOON
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Extra terrace, extra living room. Lagoon view.
1 King Bed Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
FAMILY CONCIERGE SUITE OCEAN
Ocean View. Family lounge, kids beach kit, family concierge, kids and family activities, kids amenities in room, walkie-talkie or cell phone for communication. Extra terrace, separate living room.
1 King Bed Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
ROYAL 1BEDROOM SUITE OCEAN
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Extra terrace, extra living room. Ocean view.
1 King Bed Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
PARADISUS JUNIOR SUITE LAGOON
Lagoon View
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
FAMILY CONCIERG JRSTE OCEAN
Ocean View. Family lounge, kids beach kit, family concierge, kids and family activities, kids amenities in room, walkie-talkie or cell phone for communication.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
FAMILY CONCIERGE JRSTE LAGOON
Lagoon View. Family lounge, kids beach kit, family concierge, kids and family activities, kids amenities in room, walkie-talkie or cell phone for communication.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
ROYAL PARADISUS JRSUITE OCEAN
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Ocean view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
ROYAL LUXURY JUNIOR STE OCEAN
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Ocean view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
ROYAL LUXURY JUNIOR STE LAGOON
RS - butler service, RS lounge, comp internet access, Private RS pool with bar, Private RS beach area with beach concierge. Lagoon view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
PARADISUS JUNIOR SUITE OCEAN
Ocean View.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
Satellite
DINING
Paradisus Cancun Resort features 1 meal plan options:
All Meals, Drinks & Tips
There are 8 Restaurants at Paradisus Cancun Resort:
Vento - Italo-Argentina grill for lunch and dinner. Specializing in Prime cuts and fresh salads.
Fuego - Italo-Argentina grill for lunch and dinner. Specializing in Prime cuts and fresh salads.
Bana - Italo-Argentina grill for lunch and dinner. Specializing in Prime cuts and fresh salads.
Gaby Club - Ultimate Chill out bar and restaurant starring fish and chips and seafood specialities.
Naos - Italo-Argentina grill for lunch and dinner. Specializing in Prime cuts and fresh salads.
Mole - Mexican Comtemporary cuisine.
Market Grill - Italo-Argentina grill for lunch and dinner. Specializing in Prime cuts and fresh salads.
Passion - Touch of Retro with elegant signature cuisine by 6 Star Michelin Chef Martin Berasategui. This Restaurant is with Extra Charge. Not included.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Games and sports by the pool and beach area.
Nightly Activities & Entertainment:
The lobby bar has live music during the high season.
CHILDREN'S PROGRAMS
Kids Club
Applicable Ages: 5-12 years

Babysitting Fee: yes

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
134 Recommend
134 past Apple Vacationers would recommend Paradisus Cancun Resort to their friends and family
TripAdvisor Web Reviews
Based on 10915reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Paradisus August 2018
lekimlan, Dallas, Texas
Tue Aug 14 13:04:14 EDT 2018
My husband and I, with our children (8 yr and 10 yr) were at Paradisus August, 2018. Love the smells of the resort! It’s like a HUGE garden of fresh floral. Check in area was nice and room temperature was comfortable. We arrived around 10AM and were able to check in to use their facility. To make travel easy, we packed our swimwear, sunblock, and any other pool essentials in our backpack and bell check our luggage until our room was ready. Pool chairs were all taken by the time we arrive. We asked an attendant (pool lady) to see if she can help us find some chairs and were in luck (most attendants are there most day, so they will know which one is available). Since the kids enjoyed the pool very much; we did not check into our room until 5PM. Day 2: We got a Cabana and it was so worth it ($150)! It’s an all day rental, with a huge plate of seafood platter (whole lobster, shrimp cocktail, shrimp ceviche, grilled octopus, guacamole) and a bottle of champagne plus any food or drinks you want from Blue Agave, Market Grill, and poolside grill delivered to your cabana. At the Cabana, you are assigned 1 to 2 personal waiters. Our waiters were Manual V. and Victor R. They made sure we always have enough to eat and drink. Cabana is a plus if you have children. Since there was a nice breeze, we were out at pool area from 9AM to 6PM. Day 3: Our kids love the Cabana, so we RSVP it again! Since the pool lady (I feel so bad I didn’t get her name) knew we were coming, she had 2 extra lawn chairs for us as my husband and I like to have a little sun throughout the day. Again we had Manuel and Victor and they were GREAT! Pros: Resort was very pretty, floral scents, and updated room (we stayed Pyramid 3 main 5th floor, ocean view), Food was good and not so SALTY! BLT, chicken wings, French fries (it’s always fresh) at Seaside Diner, buy the pool. My daughter loves the nightly shows, which starts at 8:30PM, so book your dinner early so you do not miss the show. Tacos at Blue Agave were delicious (opens 3PM). WIFI is was definitely STRONG even at the beaches by the volleyball. Cons: Dinner - Restaurants are always booked, so make sure you book when you arrive. Gladly we read reviews, so we booked upon checking in. A lot of seaweeds on the beach, but that’s just mother nature. Overall the staffs were extremely nice and very attentive. We will definitely visit Paradisus again!

ADULTS ONLY ALL INCLUSIVE HOTEL
Rocio Marisol R, San Antonio, Texas
Tue Aug 14 12:49:36 EDT 2018
We were 3 adults and reserved 2 rooms in the Royal Service .Total of 5 nights in this hotel and had a great time. Hotel was well located, few minutes from the shopping area. We did not rent a car, it was not necessary, just took the public bus outside the hotel. There is also a company across the street from hotel where you can book any beach activity ( snorkeling, jet skies, parasailing, etc) and inside the hotel there is OTIUM another company you can book. They were excellent too. Our pyramid ( adults only area ) was perfect, sweet incense only in this part of the hotel which it made it more special. I love incense but for some people may be annoying after the third night...just a warning. The staff was amazingly cordial, attentive, helpful. Cristina gave us an introductory presentation of the hotel and their services. Good job Cristina! We booked 2 deluxe suites ocean view. Rooms were amazing, view excellent. Clean, everything you need for a great stay. Very comfortable beds and pillows. Every night housekeeping left rose petals in our bed, chocolates and clean our room again if it was necessary. A minibar full of drinks included in the package. Bathrooms were so spacious, one suite had a tub. You will love the bathrooms. We had our own butler (Rossana ) at our disposition all the time. She was excellent, very helpful, attentive, ready whenever we needed her. Food and drinks at the concierge level was always right, breakfast, lunch or dinner, you have everything you need. You won’t see these kind of service in another All Inclusive Hotel. Restaurants at the hotel: food was average on Nola,Market Grill, Palapas. Overall food needed more salt . “Enzo” restaurant unfortunately my husband got sick with one of their seafood soup. “Tempo “ restaurant was the best of our dinners, Chef was unique. Food class A superior. We had a great time!! Pool activities: Bali Beds , please don’t forget to reserve one, they are just amazing!!! Go early in the morning since they are very popular. Waiters will brIng you any drink you want. Beach: unfortunately the beach was the sad part of our trip, it was full of seaweeds which it made it imposible to swim. Beach had yellow and red flag during all our stay. Shows: we just watched ELVIS show and nothing impressive. You can’t hardly understand the singer. Dancers were OK. SPA: massages were very good. So overall we had a great stay but the food in the restaurants we tried were just like any other all inclusive hotel... nothing espectacular. Service and attention from the staff was excellent.

Bad Experience
yaquelin551, Jersey City, New Jersey
Mon Aug 13 22:27:11 EDT 2018
The hotel didn’t meet my expectations. The bed and pillows very uncomfortable. The check in process extremely slow and lack professionalism. We reported a cockroach in our room and they changed room without offering something else as courtesy. The only thing good at the hotel was excellent service provided by staff at the Naos international buffet from Christian and Florencio , oustanding service, thank you

Paradise by Name!
teachinkidz,
Mon Aug 13 15:50:32 EDT 2018
Paradisus has the right word in its name...Paradise!!! We spent March Break in tower 2 of Paradisus Cancun as guest of RCI. Room was spectacular...clean and views to die for! Check in was a breeze at the Melia desk, and our luggage arrived quickly to our room. We enjoyed spending each day in a rented Bali bed by the Melia pool. Marizza runs the area so well! She is hard working, enthusiastic and a delight to talk to. The Melia pool is shallow for the kids, and goes deeper just past the rocks. It really met our needs. Pool drink service was good too..we had a bucket of ice dropped off with ice and water each morning, and drinks throughout the day. Sometimes, due to how busy it was it took a while to get drink orders, but it was easy enough to walk up to one of the pool bars to get an extra front before your order arrives. We enjoyed taking walks along the beautiful beach, looking at the clear blue water. The ocean was wavy, but my kiddies loved jumping in the waves. My kiddies loved the kids club and enjoyed the wax hand activity and the ceramics in particular. There is also a hut by the kids pool that you can paint ceramics at an inexpensive cost. The guy that works there is awesome and friendly. He ensures that it looks amazing at the end. Food was amazing. We loved Market Grill, Vento, Fuego and Mole as a la carte restaurants. Service was amazing. Of special mention was Martin who we had a several of the restaurants. Christian was great too. We also enjoyed the night shows. Elvis and Michael Jackson were the best! The staff at Paradisus/Club Melia are what separates this resort from others and are one of the main reasons why we choose to return. They are friendly and go beyond their job description to make your stay amazing. It appears as if they love their jobs. We loved engaging in conversation with our butler Georgie, as well as many other Club Meliá and Paradisus Staff. All staff liked chatting and finding out more about us and what life was about where we lived. We also enjoyed learning about Mexican life from them. This was our second consecutive March Break at this resort. The staff make this resort feel like home, and the staff are truly like family. Georgie, our butler took care of all of our needs and wishes, making our trip relaxing and extra memorable. My kids are still talking about Georgie. By the end of the week, many staff actually remember our names and address us by them. have already booked March Break 2019 and are counting down the days!

Paradisus Cancún August trip
Ghulub, Saint Peters, Missouri
Mon Aug 13 07:04:46 EDT 2018
We had a great time at the Paradisus Cancun! Really enjoyed the restaurants especially Market Grill and Blue Agave. We stayed in Royal Service. Loved the RS Lounge as well as La Palapa for breakfast and lunch. There was a lot of seaweed this time(we’ve been here 3 times) but nature is always dynamic. Last time the water was clear. We made the best of it as we love the ocean! I must give a shout out to our beach server Victor.... he was great! Knew our names, what we drank, very personable and attentive. Made for a very nice experience!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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