Exceptional Values! Extra Value: Apple Exclusive: Free non-stop transfers. $100 resort credit per room, per stay for use on spa treatments, bottle of wine, and upgrades (restrictions apply).
Honeymooners: Welcome gift, one romantic dinner for two with bottle of wine (reservations required), one room service continental breakfast morning after arrival (reservations required), and room upgrade (based on availability).
This adults-only (18+) paradise is a favorite of Apple Vacationers! Located on the beachfront in Riviera Maya, this beautiful resort has recently undergone an extensive renovation. Surrounded by a vast panorama of enchanting tropical landscape, you'll find it difficult to remain unmoved by its stunning natural beauty.
Only 10 minutes away from Playa Del Carmen, this all-inclusive resort is the embodiment of exotic serenity. Large, comfortable rooms housed within two-story villas peer across the gardens or sea, and the soft white sands of a sheltered beachfront provide the ideal backdrop for lazy days of peaceful respite. Explore the crystal blue waters through the glare of a snorkeler's mask, or sharpen your skills on one of two tennis courts.
The Ocean Maya Royale resort offers a wide range of facilities and services for a fun-filled stay! Enjoy playing in the beautiful Caribbean on a kayak or play an invigorating game of beach volleyball. The friendly entertainment staff will ensure that you enjoy each of the facilities to the maximum. You are invited to participate actively in the day and night entertainment programs. If you enjoy Scuba diving, the world-class diving center on-site offers diving lessons and different diving and snorkeling excursions, for an additional charge.
Apple Vacations guests are pampered with the following exclusive amenities: welcome amenity in room, upgraded in-room amenities including soaps and lotions, Free access to the Jacuzzi and Sauna area in Despacio Spa (reservations required), Free non-stop transfers, and more!
Ocean Maya Royale is situated beachfront in the Mayan Riviera, a perfect playground from which to explore the many local attractions or simply lie back and enjoy our all-inclusive hospitality.
KM. 299 CARR. FED. CHETUMAL-
PLAYA DEL CARMEN
Barber / Beauty Salon
Laundry / Dry Cleaning Service
Physician on Call
Number of Pools: 1
Outdoor Pools: 1
There is a large outdoor free form swimming pool with a separate jacuzzi. .
Playacar Golf Club
This championship-level golf course was carved right out of the jungle by the Robert Von Hagge Associates. This 7,202 yard course is rated 73.1 and has plenty of tee boxes for every level of play. It is situated next to Playa del Carmen.
Green Fees: TBA
Cart Fee: $30.00 mandatory
Club Rental Fees: $30.00
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: FREE
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Other Sports: Archery, Beach Volleyball, Dive Shop with PADI-certified instruction.
Ocean Maya Royale is an All-Inclusive beachfront resort surrounded by extensive tropical landscaping of hibiscus and bougainvillea. Each of the 320 air-conditioned rooms is housed within a two-story bungalow unit, with eight rooms per bungalow.
Guests will find themselves captivated by the dazzling landscape of the surrounding garden areas, while the wide selection of land and water sports is sure to please. Other features include nightly entertainment, domestic brand drinks.
Beach: The property is situated on a long stretch of sheltered white sand.
Check-in: 3:00 pm
Check-out: 12 noon
Total Rooms: 320
Year Opened: 1998
No Spring Breakers. Imported drinks are not included with the All-Inclusive Plan. Men are required to wear pants for dinner dining at the main buffet and all A La carte restaurants.
King or 2 doubles, Furnished balcony, ROH view, Flat screen TV, coffee maker, Iron, ironing board, Mini-bar, Safety deposit box, vanity mirror, No rollaways available.
Other Amenities -
DELUXE OCEAN VIEW ROOM
King or 2 double beds, Furnished balcony, Ocean-view, Flat screen TV, Iron, ironing board, Mini-bar, Safety deposit box, Vanity mirror, No rollaways available.
Other Amenities -
PRIVILEGE JUNIOR SUTE
King bed w/sofa sleeper, a/c, terrace, stocked mini bar, safety box, cable TV, coffee maker, alarm clock, iron, iron board, FREE Wifi in room, Privelege beach, upgrade amenities in rm, Premium liquor, concierge
Other Amenities -
Very friendly staff. Excellent job all around. Very helpful if needed
Very friendly staff. Excellent job all around. Very helpful if needed
Overall good :-)
Aug 27 2014
For the amount of rooms this resort has it was spread out to much for me. I didn't like that 3 of the restaurants were located up at the lobby which was a long hike from the beach & our room. I did like that our room was close to the pool & beach but in August to hike to breakfast in the
For the amount of rooms this resort has it was spread out to much for me. I didn't like that 3 of the restaurants were located up at the lobby which was a long hike from the beach & our room. I did like that our room was close to the pool & beach but in August to hike to breakfast in the heat was not my idea of starting the day off. I also like a resort that I can be in the pool but see and hear the ocean, not the case here. Not much of a beach area but I knew that going into it from reading trip advisor reviews. The staff was very nice, we are used to and like to tip for the service we get. I was surprised that our maid did not do anything special like towel animals or even a flower on the pillow! we still tipped her every day just lowered the amount after the first day. I have always taken reviews with a grain of salt but what I'd read about this resort was true. Not that it is the resorts fault but the Mosquito's were horrible. I brought repellent but it didn't seem to faze them! We asked for our room to be fogged (not sure that happened?) so be ware of them. I seem to be finding fault and I'm sorry. Overall, it was a nice resort and the price we got was good.
Aug 21 2014
This was the best vacation that I have ever been on! Our room was gorgeous with a beautiful view of the ocean! Everyone we spoke to was kind and had a great attitude. It was absolutely amazing to be walking through the hotel and see wild animals walking along beside us. We got our picture taken by
This was the best vacation that I have ever been on! Our room was gorgeous with a beautiful view of the ocean! Everyone we spoke to was kind and had a great attitude. It was absolutely amazing to be walking through the hotel and see wild animals walking along beside us. We got our picture taken by the photographer on site and we just had to purchase every single picture because they were all just beautiful and captured the moment. There was always something going on in the hotel and the nightly entertainment was always spectacular. I don't even have words on how delicious the food was. We would eat at a new restaurant because we wanted to try them all, but I honestly could have also eaten at the same restaurant every night. All the food was mouth watering. My only negative comment comes from the service when the ATM on site broke. Their only other option for me was to take a $25.00 cab (even though the gas station was only two blocks away) to get money from the nearest ATM. But, other then that, I would go back in a heartbeat and lay by the beach, swim in the pool, or eat at one of the restaurants one more time.
Aug 20 2014
The hotel overall was nice and a pretty good value for the price. The room service was hit-or-miss. The earliest it was ever done was 2:00 and there was a time at 4:30 where it still hadn't been done so we didn't get it cleaned. Food was good as they provided a decent number of options. Wouldn't ha
The hotel overall was nice and a pretty good value for the price. The room service was hit-or-miss. The earliest it was ever done was 2:00 and there was a time at 4:30 where it still hadn't been done so we didn't get it cleaned. Food was good as they provided a decent number of options. Wouldn't have said that any of the food was excellent though, but was still good. Hotel staff was nice and friendly and helpful as well as the bar. Overall a good experience, but wished for a little better food and room cleaning service. Would still recommend to friend, but would give them a few "heads up" comments.
Aug 14 2014
In all fairness I really have nothing to compare this place to, but for the length of stay, the amenities and availability it was terrific. The staff was friendly and attentive. The room was cleaned daily (if I wished), We never lacked for anything. This experienced afforded us the opportunit
In all fairness I really have nothing to compare this place to, but for the length of stay, the amenities and availability it was terrific. The staff was friendly and attentive. The room was cleaned daily (if I wished), We never lacked for anything. This experienced afforded us the opportunity to try different foods. We never left the facility a lot to do there. Although I did win a night out for the two of us, we did not use it as we were leaving the next day and wanted to be rested up. I'd go back.
Aug 09 2014
I recently returned from the Ocean Maya Royale. It was my second trip to Mexico. Overall, I liked the resort There were only a few things that bothered me 1.) The breakfast and lunch buffets were nothing to rave about. The food was rather bland and nothing stood out as great; however, the sit down
I recently returned from the Ocean Maya Royale. It was my second trip to Mexico. Overall, I liked the resort There were only a few things that bothered me 1.) The breakfast and lunch buffets were nothing to rave about. The food was rather bland and nothing stood out as great; however, the sit down evening restaurants were very good. 2.) Due to the layout of the shower, it causes the water to leak out and cause the bathroom floor to become drenched! It's a modern design so they have a glass wall going back half the distance of the length of the shower and it doesn't matter how you arrange the shower head, the water still sprays out and flows over onto the floor. It's a minor annoyance but it's still an annoyance. 3.) The service on the beach/by the pool is not very good. We laid out on the beach for 5-6 hours and only had the drink woman come by once and ask if we wanted anything to drink and then it took about another 45 minutes to actually get the drink. It's not a forever long walk to the bar to get it yourself, but but it is a hassle. The waitstaff at other resorts I've stayed at has been much better and more attentive. You may have better service if you upgrade to the Priviledge service but to me, after reading reviews about Priviledge, wasn't worth it.
Other than those minor annoyances, the hotel was enjoyable and I greatly enjoyed the beach area.
Good for the price, food could have been better
Aug 05 2014
We really enjoyed this resort. It was good for the money. We wish there had been more to do on site though. Also, the food options could have been better. The Italian restaurants' pizza was worse the the worst $1 frozen pizza I've ever had in my life! :( The buffet was always good with many o
We really enjoyed this resort. It was good for the money. We wish there had been more to do on site though. Also, the food options could have been better. The Italian restaurants' pizza was worse the the worst $1 frozen pizza I've ever had in my life! :( The buffet was always good with many options.
Trip to Cancun
Jul 18 2014
The trip was excellent. I will be going back. The resort was unbelievable. The weather was terrific. I can't say enough about the resort.
The trip was excellent. I will be going back. The resort was unbelievable. The weather was terrific. I can't say enough about the resort.
Jul 10 2014
We really enjoyed the quaintness of this resort. 8 units per building, lovely grounds. Should have checked out Blue Moon restaurant sooner. Very good buffet with a lot of offerings. Smoothies and espresso was a real treat. House red wine could be a better choice. Really enjoyed the pools and bea
We really enjoyed the quaintness of this resort. 8 units per building, lovely grounds. Should have checked out Blue Moon restaurant sooner. Very good buffet with a lot of offerings. Smoothies and espresso was a real treat. House red wine could be a better choice. Really enjoyed the pools and beach. They need to put a 2 hr time limit on the cabanas as many times we would check during the day and there were no people in them, just their stuff. Kyaking was very good as were the tennis courts. You can't beat a free lesson or two.
Jun 24 2014
We were welcomed to the hotel with open arms and wonder check-in service. They were very helpful and nice there. We were given a ride to our room and blown away with how beautiful the room and view were. Until we closed the sliding door to our deck and got locked out. Not a great way of startin
We were welcomed to the hotel with open arms and wonder check-in service. They were very helpful and nice there. We were given a ride to our room and blown away with how beautiful the room and view were. Until we closed the sliding door to our deck and got locked out. Not a great way of starting a honeymoon. Asked them to have it fixed and took them over a day to do that. We enjoyed the first night with trying to have dinner at the Bluemoon but were told that it was casual dress and were told we couldn't eat there because I didn't have pants on. So we ate at another place. Even though we saw people coming out in shorts, but they were privilege members. So that started to show us what were going to be treated. The next day we meet with the Apple rep Yessica at the front lobby area and book some trips with her. She was very helpful but found out that she lied to us about the trips. She quoted prices and said that the insurance was free. After she rang in the trips. When we looked at the receipt we found that we were charged $10 extra dollars for the trips for the insurance. When we tried to contact her she was gone Wednesday and Thursday. Come to find out she was moved to a different hotel in the area. How convenient that was. On Monday night we were able to make reservations at the Bluemoon. We were told that the wait would be about 25 mins. 45 mins later we tried to check back to see if the table was ready, but the hostess saw us coming and walked into the restaurant. We stood there for a few more minutes before we walked in ourselves. She stayed in the back corner and finally one of the servers came to help us. He sat us at a table. There were 6 tables being used and over 15 that were not. We were told later that they had to save tables for the privileged members. We came across her several more times at different restaurants in the resort and continued to be treated poorly. We even had a few of the employees talking about us thinking we didn't understand them. My wife speaks Spanish. The romantic dinner we had on Wednesday night and meal at the Italian restaurant were as perfect of service and food as we could imagine. The biggest thing that we were surprised by was the lack of air conditioning in the restaurants and lobby. This was our first trip and didn't know what to expect but hope that this isn't the normal experience that people have.
Jun 16 2014
The value for the price was outstanding. We had better than we expected. The
The value for the price was outstanding. We had better than we expected. The
TripAdvisor Traveller Reviews
Worth the deal we got but...
Thu Sep 11 13:27:14 EDT 2014
I?ll start off on a positive note and say that overall this was a very nice, clean, and well-kept adult only resort. It is actually located in Riviera Maya and not Play del Carmen like the address...
I?ll start off on a positive note and say that overall this was a very nice, clean, and well-kept adult only resort. It is actually located in Riviera Maya and not Play del Carmen like the address indicates. My fiancé and I just returned from a 3 night stay for my birthday weekend and although we have mixed reviews, we do think that it was well worth what we paid and we got a great deal on BookIt.com. I am quite the traveler and love to provide an honest review since that is how I determine where to stay when I travel around the world. I will give each component a grade of 1-10 with 10 being Awesome!
Upon arrival, we were greeted with a smile and the concierge took our bags right away. As we checked in (2 hours before check-in time) we were glad to know that our room was ready so we could get settled in and begin enjoying our short weekend getaway. Unfortunately the king bed room I requested was not granted to us so we got a double room instead but we didn?t know until we got to the room. This was disappointing considering we sleep in a Queen bed at home and being sun burnt and having to share a smaller bed is never fun. Before we were taken to the room however; we were greeted by Viktor who sat us down at a nearby desk in the lobby and had an (already prepared) envelope with our room keys, activity schedules, a resort map, and other information about the resorts amenities. At first we thought, ?This is great?, and liked how welcomed we felt until the end of Viktor?s welcome speech when he began to talk to us about their Privilege membership/ program. We saw this on their website so we had an idea of what it was. This is not a time share thing but more of an upgraded service that they offer at a cost of course but we were asked to meet them for breakfast the next day and spend an hour with them to learn all about it. We turned it down right away because we were only there for 3 nights and just wanted to relax. During our time at the resort we learned that Privilege members get top shelf liquor, better rooms, exclusive beach towels and designated areas, etc. Overall rating for arrival, greeting, and first impression was an 8.
The grounds are very well kept and clean. We always saw employees out maintaining the foliage, sweeping the grounds, and cleaning the surfaces, especially after the down pours of rain (which was mostly in the evening). The local animals were cute and never an issue. We were greeted by a deer on the walk-way back to our room after dinner one night but it just strolled away as we walked by. There?s a quiet pool and an activity pool with the swim up bar which was always more crowded (and smaller than the quiet pool which is odd). You definitely have to get out there before 10am to get a pair of chairs. Most people put their towels out before breakfast to hold chairs. The Mango Margarita was the best, and the Georgia Peach was good too. The Mojitos were good but not strong enough. The most annoying thing was being asked constantly by the spa staff to make an appointment for their services while trying to relax at the pool. They also have souvenir vendors set-up in the evening which was nice but they try to lure you in too much. We were also asked to book a tour or travel to the Playa Del Carmen strip which was about 15 minutes away but we turned it down. When I look for an all-inclusive it?s because I don?t want to spend much while on the vacation so being asked to spend more or bothered constantly is a pain. If we were staying longer or wanted to do more on our trip we would know where to go and ask. The public restrooms at the pool could use more up-keep and the soap dispensers were empty most of the time. Overall rating for grounds, property, and amenities is 7.5; might have given them a 9 if it wasn?t for all the interruptions.
La Hacienda is the buffet style restaurant that serves breakfast lunch and dinner and this by far was my favorite place to eat. The breakfast especially was always great and you can?t lose with an omelet station! This place gets a 10 from me! The Blue Moon ?Romantic Dining? was very nice and the food was good. It must be new since it?s not listed on their website. I had the duck and my fiancé had a seafood stuffed lobster tail. The desert was tasty but my crème brulee was cold. The ambiance was romantic but they could have used some piano or jazz music to liven up the place. It felt awkwardly silent at times even with the background elevator music so I give it an 8. Their Japanese restaurant Yookoso was okay but not great. Very average and they don?t serve Japanese themed drinks such as a Lychee Martini so I stuck with water. I give it a 7. El Charro restaurant which is really a snack like place by the quiet pool is far from Mexican themed. They serve American like food and snacks such as fries and chicken wings and sometimes they are grilling burgers just outside. The most ?Mexican? food you?ll get is Pico de Gallo and guacamole with chips. They even serve sushi which we did not have. I give this place a 7 simply for its convenient location by the pool. We did not try their Italian restaurant, La Dolce Vita because we were not there long enough and it was at the other end of the resort, closer to the beach. The entertainment at the pool was always fun and the staff there does a great job of keeping the guests happy so I give them a 10. The shows at the theatre however were very amateur and I was not impressed. We sat in for the Rock Show, which were really clips from rock music videos followed by a dance routine and cheesy rock star impressions. We peaked in on a couple of other shows but did not stay so I give this venue a 5 at most. This resort could definitely use a lively lounge or dance club with a DJ at night. I think there is one for the Privilege members but the most lounge-like feel you get there is at the hotel lobby bar which fills up fast. They serve fancier drinks so it?s nice but not entertaining enough so I give it an 8.
The staff overall was very nice and helpful. I will say though that we did not appreciate being called at 8am on our first morning there to be reminded of a 10am appointment with our BD Travel representative. We were aware of our appointment to get our return airport transfer and did not need to be woken up and reminded so early. When we showed up for the appointment she wasn?t even available after we waited for about 20 minutes so she told us to come back that afternoon which we did. Our room was supposed to be maintained twice a day, once to replenish our beverages and later in the afternoon to be cleaned but our room could only be cleaned once the entire time we were there because they always came when we were resting or getting ready for dinner. Even when we put up the ?Do Not Disturb? sign, they (the cleaning staff) called us which defeats the purpose of requesting Not to be disturbed. Everyone goes on vacation for different reasons and this short trip for us was to relax (before our wedding in the fall) and celebrate my birthday. Someone even knocked on our door (repeatedly) around 8am the day we were leaving for crying out loud! I refused to get up to see what they wanted. If we were given a King bed room and not disturbed so much throughout our stay I would have given the staff a 9, but I have to give them a 7 for the inconvenience of it all. We did set-up an appointment to have some professional pictures taken and although the packages are really expensive $250 US+, we got a deal for just ten of our favorite photos and they were all awesome. Our photographer was really nice and creative so I give him and these services a 10! All in all, I'm not sure if we?ll return but would recommend the resort to friends since it does have more pros than cons and was very affordable.
Great Couples Only Holiday
Thu Sep 11 11:02:54 EDT 2014
This was our first trip to Mexico, and on board the Thomson Dreamliner, so please bear with us on this review! The aircraft is certainly more modern and we were impressed with the amount of leg room...
This was our first trip to Mexico, and on board the Thomson Dreamliner, so please bear with us on this review! The aircraft is certainly more modern and we were impressed with the amount of leg room. The entertainment screen was touch screen with headphone socket underneath as well as sockets for memory stick and another jack plug. The outbound on board meal was, we thought, above average and we couldn't fault the cabin crew that we had. Arrival at Cancun Airport went quite smoothly, we were expecting a long wait to get thorough immigration, but we were lucky with approximately 30 minutes and by the time we had gone through our luggage was waiting for us. Got straight through the X-ray machines and customs and by this time we had noticed how friendly the Mexican people were and they smiled!!! It was a great greeting to our holiday. It took us about 50 mins to get to the resort and had 2 other drop offs on the way.
We were greeted by the bellboys and asked to identify our luggage as it came off the coach and then asked us to check in at Reception and return back to them once checked in. We were greeted with a fruit cocktail which was most welcome and after the formalities of a form filled in and given our room key (s), beach towel cards etc, were then on our way in the golf buggy to our room.
We were on the 2nd floor which we had requested as I am not good with mosquito bites and we had heard they were less intrusive on the 2nd floor balconies. (Take insect repellant as it's very expensive out here.) Imagine our surprise when we got to our Room 2107, we could see one of the pools and the sea! The room has everything you need, ours had a huge kingsized bed, flat screen tv, wardrobe space with a safe (free of charge), sofa and chair and coffee table. The mini bar is stocked daily and free if you are All Inclusive, the bathroom had a huge shower, only one wash basin which I have seen some complaints about in reviews, we only have one at home so it made no difference to us! A nice touch placed on the bed was a bathrobe and slippers each and a bottle of champagne with two glasses on the coffee table!
After the long day, we just wanted to get a quick drink and something to eat, so we headed out to explore a little, we quickly got our bearings and seemed pretty much central to everything. We were advised to go to the buffet to get something quick to eat and grabbed a drink each from the outside bar at the Mexican Restaurant (by the quiet pool) and walked through the grounds to the buffet restaurant. It looked stunning all lit up at night, with lanterns in the trees and lit up model flamingos, there are water features and love chairs made of stone on the lawns and it was just superbly kept. We got an 'hola' from every member of staff we encountered on our walk that evening. We were seated very quickly at the buffet restaurant and there was a wide choice of meat skewers, fish, prawns, salads, cold meats, pasta station, sweets, ice cream, too much to mention, but if you couldn't find something to eat there is something seriously wrong - with you!
Breakfast here is amazing and suitable for everyone, again if you can't find anything to eat then there is a problem, you could get so many different fruits, Yoghurts, English cooked breakfast, American waffles, pancakes, muffins, cereals, milkshakes, nuts, eggs (done however you wanted them), toast, jams etc....the list was endless!
The quiet pool is very relaxing and has an large ledge that you can sit and read on and keep cool and the noisier pool with swim up bar is where they do the activities. You have the best of both worlds, but for the majority of the time we enjoyed the quieter pool. The beach is golden soft sand and although the sea is quite rough and lots of seaweed (which they tirelessly try to keep away) the water is so warm, but not as nice as some places we have visited. If you are up early enough, before 6.30am, try and catch a sunrise - it was stunning! We didn't usually bother much going to the buffet for lunch as they cooked burgers around the pool, which were lovely and you could eat at the Mexican restaurant (El Charro) next to the quiet pool.
The Italian restaurant (Dolce Vita) we enjoyed the food and I had veal in breadcrumbs which was nice and they did the usual pasta dishes and pizzas. It's a beautiful setting as the restaurant is near the sea and the breeze is most welcoming - however, on the night we went it was blowing a gale and we sat nearest the sea, just a word of warning ladies, it wasn't easy trying to eat dinner with a face full of hair, so after that I asked to be seated further back in the restaurant! We did venture back and had the fillet steak, as our rep Lyndsey had said it was the best fillet at the hotel and she wasn't wrong. It was a small fillet which came with a parcel of vegetables and mashed potato - but hugely enjoyable.
International Restaurant (Blue Moon), personally we were not too keen with this food, but then we are all different, my husband had the steak which was very grisly - although the good bits tasted awesome - I had the salmon wrapped in pastry, the salmon was lovely and I enjoyed it. The dessert we had was creme brûlée, no complaints there!! We didn't visit again, so can't comment on the other dishes on the menu.
We ate at the buffet (La Hacienda) several evenings alternating between the 4 specialist restaurants and we found the buffet catered for everyone. You will, or should not, go hungry!
Japanese Restaurant - (Yokooso) our favourite by far! There was a 4 course menu, sushi, then a plate of pickies for 2, you choose your main and dessert. We booked on our second week for the showcase cooking, that was fun with 6 other people and entertained by the chef as he cooked your dishes in front of you and the food was delicious and it is well worth booking. That is the only meal you do have to book on the complex.
The Mexican (El Charro) - we had a lovely meal here and it was 4 courses so was very filling. The ambience of the restaurant at night is lovely, with colourful tablecloths and tea lights. The food was of a high standard and came to us hot as the chefs are cooking it at the grille where you can see it. Do ask for their 'special coffee' and they will make you a flaming coffee with some added alcohol of your choice!
We took a trip into 5th Avenue at Playa del Carmen, about 15 minutes in a taxi. You book at the front desk and it takes 15 minutes and cost 20 USD. There were 6 of us so we had to take 2 taxis and the two journeys worked out around £7 there and back each. The hotel does a shuttle which takes you in at 12.00pm and collects you at 5.00pm, we chose not to take this option as the heat was very fierce and felt it would be a little too much! We went in the evening which was cooler and everything was lit up, there are souvenir shops, bars, restaurants, and further down the 'strip' is the shopping mall of designer and expensive shops. The only down side was running the gauntlet of men claiming to be "waiters from your hotel" to try to entice you into a relatives' shop. Having said that, if you just walk past they tend to pick on someone else...it's all good natured though and it is well worth a visit.
Just a few tips, ask at the lobby bar for 'branded drinks' as we didn't know we could do this until half way through the holiday. When the stalls are at the hotel, you must barter, we were successful several times by imagining what an item would cost at home (UK, say £10) making an offer at £5 and then they would usually meet you at around the price you wanted to pay! Don't be afraid to walk away! We ended with a bowl that he originally wanted 75 USD for but we walked away and they started bartering, in the end we for it for 25 USD! Sun beds, we did reserve around the quiet pool, but there always seemed plenty on the beach. Anything wrong in the room, speak to housekeeping and it is sorted straight away as in our experience. Take advantage if you want to use the spa when they are offering 'deals'. We didn't use the gym or go on any excursions, so cannot comment. Wifi is free all over the hotel and in your rooms but it can be intermittent, so you have to get used to that. On your day of departure ring reception 5 minutes before you leave and they will send a golf buggy to collect you and your luggage! The pillows are like rocks so if you are picky about your pillow - bring yours with you!!!
A special thanks to Ana who kept us going with drinks all day long around the pool. She is amazing and we wish we had her memory! She worked tirelessly, the same as everyone else to make this a wonderful, restful and memorable holiday (child free too!) The entertainment team work hard on their shows, the bar men didn't keep us waiting long to be served when we went to one of the bars during the day, some of the waitresses and waiters were always fun and had a great sense of humour and above all these people made our holiday perfect by being friendly, with an Hola and a smile! Thank you ALL at The Ocean Maya Royale xx
Nice for the Price
TYoungone, Saint Louis, Missouri
Mon Sep 08 21:43:38 EDT 2014
We booked Ocean Maya because we found a great deal and couldn't beat the price. This was my first trip to Mexico (and an all inclusive resort btw) so I don't have a lot to compare it to but I can...
We booked Ocean Maya because we found a great deal and couldn't beat the price. This was my first trip to Mexico (and an all inclusive resort btw) so I don't have a lot to compare it to but I can give you honest feedback as I do travel quite a bit. Below is the breakdown.
The rooms were just okay, I thought they were a bit outdated and would compare them to a motel 6... that being said we didn't expect much and we were barely in the room so what does it matter? They do have a refrigerator that has soft drinks, water, and a couple beers that are replaced daily. The beds were comfortable enough although the sheets weren't the cleanest. They also have cable tv and a balcony that was nice. There is also a safe and plenty of room for everything.
Restaurants. One buffet style open for breakfast that was surprisingly good with eggs to order (that sold me) and plenty of variety. The only thing I would like to see improved was the bloody Mary bar and mimosa's, cheap mix and not very tasty.... There were a couple options for lunch, one by the pool was more of a heavy snack place with a good variety of food but none too impressive but it did the job. The other restaurant was quite nice.....Dinner there was a Japanese hibachi style, Italian, Mexican Buffet, pool restaurant, and nice dinner that required you to dress up a little. We really liked the Mexican buffet and Italian place by the beach, the food was fantastic and the servers top notch and very attentive.
Bars. Several to choose from but I have to start with the Pool Bar. This was a great place to grab some drinks by or in the pool. The bartenders were awesome, especially Ignacio! The bartenders worked well together, were very friendly, and you could tell they loved their job!! I went to see Ignacio even when I wasn't drinking just to say hello when heading to the beach. He was always in a great mood and making jokes....The lobby bar was also a great place to hang before or after dinner as everyone congregated here to chit chat and meet new interesting people. Surprisingly enough there were more Europeans than Americans which made for some great conversations. When you head to the lobby bar make sure to be on the lookout for Oly the bartender as he was another great guy who loved his job and made you feel quite welcome to be there. Never once did he look over tasked or overworked and let me tell you, these guys are very busy. Even with that though he took the time to take care of you and even remember your name. As for the bars please remember to tip these guys as they do work hard and deserve it. And if you think your all inclusive should be all inclusive that's fine but let me tell you that a tip here and there will take you a long way and you won't regret it...
Activities: Ocean Maya does a great job getting everyone involved in different activities and have fun doing it, you can win prizes and interact with people from every part of the globe. There is two pools (one with bar and activities and one quieter if you are looking for that), archery, poker, sand and water volleyball, water polo, kayaks (free), catamaran (free), and jet skis (extra charge), snorkeling (extra), and they can even certify to you to scuba dive at the site (extra). There's plenty of beach seating although the water isn't the crystal clear you would hope for, but there is an amazing lagoon just a ten minute walk down the beach that is that perfect.
Overall I had a blast and would do it again if I wanted to vacation on a budget, we went for 6nights for about $850. One thing I would recommend is that if you plan on doing a lot of drinking and are picky about your drinks then upgrade to the premium stuff...either way don't forget to tip as it helps tremendously. Lastly the airport is about 30 minutes away and if you book through the hotel the transfer is free, the closet city is 15-20 minutes ($20 taxi) to Playa Del Carmen where you can shop and eat great food!
Sun Sep 07 14:14:32 EDT 2014
First time we have been adult only, the ocean maya is a beautiful and very well maintained. The service is excellant and every member of staff were more than happy to help and always had a smile...
First time we have been adult only, the ocean maya is a beautiful and very well maintained. The service is excellant and every member of staff were more than happy to help and always had a smile. All the resautants at the hotel served excellant food and you were spoilt for choice. I would definately go back to mexico. The people are very, very friendly.
Out of this World !!
Sun Sep 07 12:41:59 EDT 2014
Stayed here in May 2014 for 10 nights - outstanding from the minute we arrived to the last second before we left. Great rooms, excellent food, clean pools, brilliant staff especially Danny in the...
Stayed here in May 2014 for 10 nights - outstanding from the minute we arrived to the last second before we left. Great rooms, excellent food, clean pools, brilliant staff especially Danny in the Mexican Restaurant .would love to return. Only downside is the noisy Americans; not the youngsters in the party pool, the middle aged drunken ones trying to rejuvenate their youth in the 'quiet' pool. At least they got too drunk to venture out in the evenings !!!
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APPLE RATINGS: Exceptional Standard of Service &
First Class; First
Class; Comfortable; Modest
Superior to other hotels with the same rating; Superior to other hotels with the same rating
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