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Ocean Maya Royale


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All Inclusive    

Exceptional Values!
Extra Value: Free non-stop transfers. $100 resort credit per room, per stay for use on spa treatments, bottle of wine, and upgrades (restrictions apply).
Honeymooners: Welcome gift, one romantic dinner for two with bottle of wine (reservations required), one room service continental breakfast morning after arrival (reservations required), and room upgrade (based on availability).

This adults-only (18+) paradise is a favorite of Apple Vacationers! Located on the beachfront in Riviera Maya, this beautiful resort has recently undergone an extensive renovation. Surrounded by a vast panorama of enchanting tropical landscape, you'll find it difficult to remain unmoved by its stunning natural beauty.

Only 10 minutes away from Playa Del Carmen, this all-inclusive resort is the embodiment of exotic serenity. Large, comfortable rooms housed within two-story villas peer across the gardens or sea, and the soft white sands of a sheltered beachfront provide the ideal backdrop for lazy days of peaceful respite. Explore the crystal blue waters through the glare of a snorkeler's mask, or sharpen your skills on one of two tennis courts.

The Ocean Maya Royale resort offers a wide range of facilities and services for a fun-filled stay! Enjoy playing in the beautiful Caribbean on a kayak or play an invigorating game of beach volleyball. The friendly entertainment staff will ensure that you enjoy each of the facilities to the maximum. You are invited to participate actively in the day and night entertainment programs. If you enjoy Scuba diving, the world-class diving center on-site offers diving lessons and different diving and snorkeling excursions, for an additional charge.

Apple Vacations guests are pampered with the following exclusive amenities: welcome amenity in room, upgraded in-room amenities including soaps and lotions, Free access to the Jacuzzi and Sauna area in Despacio Spa (reservations required), Free non-stop transfers, and more!
HOTEL LOCATION
Ocean Maya Royale is situated beachfront in the Mayan Riviera, a perfect playground from which to explore the many local attractions or simply lie back and enjoy our all-inclusive hospitality.
Address: KM. 299 CARR. FED. CHETUMAL-
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-87...
Fax: 011-52-984-87-34701
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(complimentary)
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
There is a large outdoor free form swimming pool with a separate jacuzzi.
Golf: NEARBY
Playacar Golf Club
This championship-level golf course was carved right out of the jungle by the Robert Von Hagge Associates. This 7,202 yard course is rated 73.1 and has plenty of tee boxes for every level of play. It is situated next to Playa del Carmen.
Holes: 18
Green Fees: $
Cart Fee: $
Club Rental Fees: $
Caddy: Mandatory
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: free
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Other Sports: Archery, Beach Volleyball, Dive Shop with PADI-certified instruction.
Health Club / Spa
Jacuzzi: Complimentary
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Ocean Maya Royale is an All-Inclusive beachfront resort surrounded by extensive tropical landscaping of hibiscus and bougainvillea. Each of the 320 air-conditioned rooms is housed within a two-story bungalow unit, with eight rooms per bungalow. Guests will find themselves captivated by the dazzling landscape of the surrounding garden areas, while the wide selection of land and water sports is sure to please. Other features include nightly entertainment, domestic brand drinks. Beach: The property is situated on a long stretch of sheltered white sand. Check-in: 3:00 pm
Check-out: 12 noon
Total Rooms: 320
Year Opened: 1998 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. Imported drinks are not included with the All-Inclusive Plan. Men are required to wear pants for dinner dining at the main buffet and all A La carte restaurants.
ROOM TYPES
DELUXE ROOM
King or 2 queen beds, balcony or terrace, garden or sea view. Modern and elegant decoration with all of the comforts. Sofa-bed (single or double). Mini-bar restocked daily with water, soft drinks and beer. No rollaways available.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE OCEAN VIEW ROOM
Ocean view rooms with modern and elegant facilities. One king or two queen beds. Sofabed in rooms with king bed. Balcony or terrace. Free safe.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
ROMANCE SUITE
Spacious room with living room overlooking the garden. King bed and sofa bed. Balcony. Bathrobe and slippers. Jacuzzi for two in bathroom. VIP bath amenities.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
PRIVILEGE JUNIOR SUTE
Private terrace, free wifi in room, welcome gift & bottle of wine per room. Special bedding, VIP Privilege amenities, mini-bar stocked daily with water, soft drinks, beer. Premium drinks available. Access to privilege concierge, lounge & private beach.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE HONEYMOON
King bed, Furnished balcony, Double jacuzzi, Garden view, Flat screen, Iron/ironing board, Mini-bar, Sitting area, Vanity mirror, Amenity kit, Welcome gift, Pillow menu, Bathrobe/slippers, Ipod docking station, No rollaways available.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
HONEYMOON JUNIOR SUITE
Exclusive and modern junior suite designed for honeymooning couples. King bed and terrace with Jacuzzi for two. Room service. Bathrobe and slippers. VIP bath amenities.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Ocean Maya Royale features 1 meal plan options:
All Meals, Drinks & Tips-All, Domestic Drinks only
There are 5 Restaurants at Ocean Maya Royale:
Blue Moon - International cuisine served for dinner from 6 p.m. to 10 p.m.
La Hacienda - The main buffet restaurant. Breakfast: 7 a.m. to 11 a.m. Lunch: 12:30 p.m. to 3 p.m. Dinner 6:30 p.m. to 10 p.m.
El Charro - Snack area from 11 a.m. to 5:30 p.m. and a Mexican a la carte restaurant from 6:30 p.m. to 10:00 p.m.
Yookoso - Japanese specialties open only for dinner from 6 p.m. to 10 p.m.
La Dolce Vita - Italian restaurant. Open for dinner from 6 p.m. to 10 p.m.
ACTIVITIES & ENTERTAINMENT
Nightly Activities & Entertainment:
Nightly Entertainment, Professional Shows in the indoor theater.
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
1090 Recommend
1090 past Apple Vacationers would recommend Ocean Maya Royale to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5103 reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
A truly magnificent holiday!
Chris C, Lowestoft, United Kingdom
Thu Feb 04 11:51:16 EST 2016
My girlfriend and I just returned from a fantastic holiday at the Ocean Maya Royale in Riviera Maya, Mexico. This was our first trip to Mexico & fair to say we had the most relaxing time of our lives soaking up the winter sun. We travelled with Thomson and upon arrival could see it was a lavish hotel. We were then driven by golf buggy to our room by the porter. We had a standard room which was extremely comfortable, a balcony overlooking the sea, kingsize bed and mini-bar fridge all gave great first impressions. Being all inclusive & adults only were the main draw-to's for our trip, the food was outstanding with a very diverse pallette to cater for anyone. Three main restaurants all proved to be fantastic with quick service, friendly staff, well presented and good tasting food; Yookoso (Japanese and sushi); El Charro (Mexican); Dolce Vita (Italian) all with their different selections yet very satisfying. There was also a buffet restaurant near the lobby which we ate at on numerous occasions for breakfast, lunch and dinner..again great quality with a large/diverse buffet for everyone. We enjoyed the adults only aspect however the glorious times of relaxation and peace were occasionally disrupted by the odd WHOOOP'ing american who'd often become excitable after half a shandy. We took £300 spending money although since we didn't get round to do much exploring or activities, we spent the majority of this on tips for the courteous and friendly waiters/waitresses and we had much pleasure in tipping them and attempting to speak Spanish. The beach area is incredibly relaxing (particularly the one adjacent to & including the VIP/premium area), we enjoyed sunbathing, reading our books, tanning, and most importantly (for me) drinking copious amounts of cocktails served to us by the friendly waitress meaning I had such a brilliant time that my girlfriend would subject me to 'sober time' from roughly 4-6pm in time for dinner. We also made friends with the resort's lovingly annoyable yet persistent photographer ISIDRO!!! He is everywhere and will take approx 7000 photos of you in ridiculous poses...we still bought one of his photos! HIGHLIGHTS: Top quality food, Very friendly staff, Cocktails, Isidro NEGATIVES: Extortionate taxi fare to town.....Get the bus on the main road at 1/20th the price), Mosquitos! More>

A lot to like - Could be better
NycAlan, NYC
Thu Feb 04 08:44:42 EST 2016
Was at the OMR from January 25 – 30. There is a lot to like about this resort, but a few things that they could and should be doing better that tainted the experience for us. The positives about the resort are all well outlined in other reviews so I will start with the negatives. 1 – Check-in procedure. We went as privileged guests and arrived 2 days late due to flight cancellation. I notified the resort. Several emails back and forth and a few phone calls. We did not ever ask for any refund. All I asked was that our check-in be expedited so we could enjoy as much of the time as we had remaining. When we got to the desk we had to produce passports, copies of booking confirmation, and fill out forms with name address etc. After this we were ushered into the privileged office and again asked to fill out forms, go over paperwork and have our bracelets attached. After this a staff person brought us out to the lobby and proceeded to go over all the benefits of the “privileged” package and was going to get us to sign up for the “tour” which they claim takes an hour, but from what I heard is closer to 3 hours and is a timeshare sales pitch. Luckily I was forewarned and we had to demand that we be shown to our rooms. They complied. Still, after going through airports the last thing someone wants is more paperwork and bureaucracy. OMR management, if you are listening, do something about this. 2 – This is no dressers or other furniture in the room in which to unpack your clothing. There is a large closet with 3 little cubbies or shelves that you can put stuff in and 2 small drawers in the desk. You are pretty much forced to live out of your suitcase. This was in the privileged room. I do not know what the other rooms are like. 3 – The privileged rooms are the furthest from the beach, or at least ours were. They are also closest to the main building, most of the restaurants and lobby. There is a restaurant adjacent to the privileged beach which serves breakfast exclusively to the privileged guests. I think most privileged guests would gladly give up their privileged room for a room closer to their beach and restaurant. They should at least give the privileged guests a choice. 4 – I emailed the resort 2 weeks before arrival to ask for rooms that would not be on the ground floor. They replied to the email but the requests never made it any further than that and we ended up on the ground floor. All in all, this is a beautiful resort with a friendly and efficient staff. There is a lot to like here and I realize my comments above can be construed as nit-picking, but these are issues that would not cost the resort much to correct and would elevate the experience significantly if they were addressed. It was an excellent value and I might be inclined to return if I were not able to find an equivalent resort for the same price. More>

Amazing!!!!
Patrice J, Chicago, Illinois
Thu Feb 04 06:05:31 EST 2016
Make sure you pay a little extra for the priviledge package, you will not be disappointed!!! our bartender Tiger was phenomenal!!! Definitely kept the party going! our private butler was an added bonus. More>

Beware of Americans!!!!
G.Thomas R,
Wed Feb 03 19:06:09 EST 2016
If you are American read on. You will really like this place! ! For non Americans: At the end of the day my wife and I had a lovely time at this resort. I'll try to layout the lows and highs of the place! ! The absolute worst part of this resort is the crazy amount of Americans. So they (the resort) cater to Americans. So the food is ok. Lots of hamburgers and french fries, that type of stuff. American friendly. The staff at this resort are the nicest people you will ever meet. The beach is terrible, but the night entertainment, fun yet quiet. The most amazing part to this resort are the grounds. They are perfectly kept and amazing. And as I pointed out if it wasn't for all the rude ignorant Americans this would have been an amazing resort! ! More>

Good Stay
Sarahfairy, Leicester, United Kingdom
Wed Feb 03 12:30:06 EST 2016
The hotel very kindly did their very best to give the me the block I requested but not the floor - but we were happy with the room which was good overall and did have sea and pool view. The pools and grounds immaculate. The beach is small but could be better maintained, although while we were there the grounds men started to clear it of the mangrove stumps on the sand. If they spent a little time and money on it it would be a massive asset. The pool bar is mobbed all day every day from 10am until 6pm when it closes. Their is a quiet pool and also a raised beach area with a walkway that is pretty busy most of the day. It is noisy - there is no getting away from that and was not a peaceful place where you could lie on the beach and listen to the waves ( yes I should have read the TA from the Brits!!) I totally appreciate that different people holiday in different ways and we like a little more peace and relaxation. The lobby bar likewise is mobbed in the evening - it closes at 2am and I suggest if you like an early night get a block away from the main building! Now for the big pluses - no booking for A la carte restaurants - use every night if you wish. The Blue Moon is fabulous (the wonderful Jorge Cassanova heads up the team) Dolce Vita on the beach is lovely too with beautiful steak and the Japanese is excellent. Get a coffee in the coffee shop (odd it doesn't open until 4??) and the lovely lady in there will look after you. The wildlife is fun to watch, the wonderful Concierge will get you a cab anytime for 300 pesos to Playa and it's worth a visit. We didn't do any of the Thompson trips but booked in advance on line for more authentic Mexico. Highly recommend car hire if you are a confident driver. We went up and down the 307 and explored. Just a note also security is excellent with cabs checked in and out at the barriers. The major must NOT miss, is the ten min walk along the beach to the lagoon ( face the sea and turn left and keep walking along the beach and through various hotel grounds) we snorkelled there it was beautiful! Would we return? No... It's a big world and also we would look for a quieter environment but we had a super time - thank you to all the team. More>



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and Apple Vacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
  APPLE RATINGS:    Exceptional Standard of Service & Quality;    Luxurious;
    Superior First Class;    First Class;    Comfortable;    Modest
    Superior to other hotels with the same rating;    Superior to other hotels with the same rating