Cancun

Ocean Maya Royale


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All Inclusive    

Exceptional Values!
Extra Value: Free non-stop transfers, $100 resort credit per room, per stay for use on spa treatments, bottle of wine, and upgrades (restrictions apply).
Honeymooners: Welcome gift, one romantic dinner for two with bottle of wine (reservations required), one room service continental breakfast morning after arrival (reservations required), and room upgrade (based on availability).

This adults-only (18+) paradise is a favorite of Apple Vacationers! Located on the beachfront in Riviera Maya, this beautiful resort has recently undergone an extensive renovation. Surrounded by a vast panorama of enchanting tropical landscape, you'll find it difficult to remain unmoved by its stunning natural beauty.

Only 10 minutes away from Playa Del Carmen, this all-inclusive resort is the embodiment of exotic serenity. Large, comfortable rooms housed within two-story villas peer across the gardens or sea, and the soft white sands of a sheltered beachfront provide the ideal backdrop for lazy days of peaceful respite. Explore the crystal blue waters through the glare of a snorkeler's mask, or sharpen your skills on one of two tennis courts.

The Ocean Maya Royale resort offers a wide range of facilities and services for a fun-filled stay! Enjoy playing in the beautiful Caribbean on a kayak or play an invigorating game of beach volleyball. The friendly entertainment staff will ensure that you enjoy each of the facilities to the maximum. You are invited to participate actively in the day and night entertainment programs. If you enjoy Scuba diving, the world-class diving center on-site offers diving lessons and different diving and snorkeling excursions, for an additional charge.

Apple Vacations guests are pampered with the following exclusive amenities: welcome amenity in room, upgraded in-room amenities including soaps and lotions, Free access to the Jacuzzi and Sauna area in Despacio Spa (reservations required), Free non-stop transfers, and more!
HOTEL LOCATION
Ocean Maya Royale is situated beachfront in the Mayan Riviera, a perfect playground from which to explore the many local attractions or simply lie back and enjoy our all-inclusive hospitality.
Address: KM. 299 CARR. FED. CHETUMAL-
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-87-34
Fax: 011-52-984-87-34701
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(complimentary)
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
There is a large outdoor free form swimming pool with a separate jacuzzi.
Golf: NEARBY
Playacar Golf Club
This championship-level golf course was carved right out of the jungle by the Robert Von Hagge Associates. This 7,202 yard course is rated 73.1 and has plenty of tee boxes for every level of play. It is situated next to Playa del Carmen.
Holes: 18
Green Fees: $
Cart Fee: $
Club Rental Fees: $
Caddy: Mandatory
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: free
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Other Sports: Archery, Beach Volleyball, Dive Shop with PADI-certified instruction.
Health Club / Spa
Jacuzzi: Complimentary
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Ocean Maya Royale is an All-Inclusive beachfront resort surrounded by extensive tropical landscaping of hibiscus and bougainvillea. Each of the 320 air-conditioned rooms is housed within a two-story bungalow unit, with eight rooms per bungalow. Guests will find themselves captivated by the dazzling landscape of the surrounding garden areas, while the wide selection of land and water sports is sure to please. Other features include nightly entertainment, domestic brand drinks. Beach: The property is situated on a long stretch of sheltered white sand. Check-in: 3:00 pm
Check-out: 12 noon
Total Rooms: 320
Year Opened: 1998 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. Imported drinks are not included with the All-Inclusive Plan. Men are required to wear pants for dinner dining at the main buffet and all A La carte restaurants.
ROOM TYPES
PRIVILEGE JUNIOR SUTE
Private terrace, free wifi in room, welcome gift & bottle of wine per room. Special bedding, VIP Privilege amenities, mini-bar stocked daily with water, soft drinks, beer. Premium drinks available. Access to privilege concierge, lounge & private beach.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE HONEYMOON
King bed, Furnished balcony, Double jacuzzi, Garden view, Flat screen, Iron/ironing board, Mini-bar, Sitting area, Vanity mirror, Amenity kit, Welcome gift, Pillow menu, Bathrobe/slippers, Ipod docking station, No rollaways available.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
HONEYMOON JUNIOR SUITE
Exclusive and modern junior suite designed for honeymooning couples. King bed and terrace with Jacuzzi for two. Room service. Bathrobe and slippers. VIP bath amenities.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE ROOM
King or 2 queen beds, balcony or terrace, garden or sea view. Modern and elegant decoration with all of the comforts. Sofa-bed (single or double). Mini-bar restocked daily with water, soft drinks and beer. No rollaways available.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE OCEAN VIEW ROOM
Ocean view rooms with modern and elegant facilities. One king or two queen beds. Sofabed in rooms with king bed. Balcony or terrace. Free safe.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
ROMANCE SUITE
Spacious room with living room overlooking the garden. King bed and sofa bed. Balcony. Bathrobe and slippers. Jacuzzi for two in bathroom. VIP bath amenities.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Ocean Maya Royale features 1 meal plan options:
All Meals, Drinks & Tips-All, Domestic Drinks only
There are 5 Restaurants at Ocean Maya Royale:
La Dolce Vita - Italian restaurant. Open for dinner from 6 p.m. to 10 p.m.
Blue Moon - International cuisine served for dinner from 6 p.m. to 10 p.m.
La Hacienda - The main buffet restaurant. Breakfast: 7 a.m. to 11 a.m. Lunch: 12:30 p.m. to 3 p.m. Dinner 6:30 p.m. to 10 p.m.
El Charro - Snack area from 11 a.m. to 5:30 p.m. and a Mexican a la carte restaurant from 6:30 p.m. to 10:00 p.m.
Yookoso - Japanese specialties open only for dinner from 6 p.m. to 10 p.m.
ACTIVITIES & ENTERTAINMENT
Nightly Activities & Entertainment:
Nightly Entertainment, Professional Shows in the indoor theater.
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
1090 Recommend
1090 past Apple Vacationers would recommend Ocean Maya Royale to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5999reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
good and bad
Tanya w, Liphook, United Kingdom
Sun Jan 22 06:51:21 EST 2017
First be prepared for a nightmare of chaos when arriving at Cancun airport, it took us 2hrs 30 mins from disembarking aircraft to walking out the doors of the airport. Bad points...... Food is pretty awful Pools freezing cold Spa staff constantly harrassing you different rules for americans and british... So we arrived via private transfer (would recommend this after chaos at airport), check in quick and smooth, shown to our room (3004 close to pools and El Charro mexican restaurant) all rooms are in small blocks 4 up, 4 down, lovely spacious and very clean. AC worked fine, we felt little need for it. Rooms are non smoking, but you can smoke on balcony/terrace. I could not see much difference in upgrading to premier rooms, slightly better view, not really worth it to me as you dont spend much time in room. FOOD....Yookoosho Asian restaurant, food was quite good here, but portions small, no one actually tells you, that you can order more than one dish ! El Charro mexican, again food was ok, not amazing but edible. This is the best place to get lunch as they cater mainly for the americans with burgers, hot dogs, chicken wings, chips and salad, at a shack, with more choices inside. Blue Moon, romantic dining again was quite nice but service very very slow and overly fussy, Dolce Vita, Italian restaurant we did not eat here, this was because every brit, ( at least 5 couples, all told us it was absolutely awful, either raw, or over seasoned with salt, and some people having been sat on wet chairs ! Hacienda... buffet restaurant, OMG this was such a huge let down .....First night arrived we were shown to a table I asked what was good, and was told its all good.... Really were they in the same restaurant, Chicken kebabs on skewers ... chicken RAW, this I found the most consistant thing in this restaurant, all vegetables looked lovely and fresh, yes but I dont want to eat them raw, their idea of cooking veg was to chop and place in warm water and serve immediately, on the whole I felt the choice each day was a little limited. Breakfast they had an egg station but the lady there did get a little stressed at times and a bit rude, but hey I think I would with the americans pushing in the queue and very rarely saying please or thankyou, and she really did like you to say Ola each morning before ordering your eggs, there was a section with waffles, donuts etc, an english side with scrambled eggs, sausages and what we assumed to be bacon, but if i said it was crispy bacon i would be making a big understatement, put your fork in the bacon and watch it fly, some mornings we had baked beans too, we did ask for this every day, but one morning at the english breakfast instead of beans there were raw sprouts and cauliflower ! Now in all the restaurants there is a sort of dress code but this depends if you are british or american, so Buffet is NO swimwear, NO wet clothes, and at dinner NO vest tops for men, on one occasion after a long day trip we popped into the buffet my hubby who was wearing what he had on at breakfast, shorts vest and flip flops, was told it wasnt acceptable to wear vest top or flip flops in the buffet, so off we went to change, just as we sat down 6 americans came in, 2 men in vest tops, 1 man and 1 woman in swimwear that was wet, they were just told they could put a towel around their shoulders. We actually complained and found that after that we were treated very badly, being ignored if we asked for anything, other people being served drinks before us that had arrived after us, and we were not the only british to receive this treatment. At any of \the restaurants you can get glasses of wine on your AI , but if you want a bottle of wine, a Steak or Lobster you have to pay, and they are not cheap. Coffe shop....lovely coffee and cakes and cookies....only open 4pm til 11pm... Snacks.....What no one tells you...After 11pm they do put hot dogs and burgers in the bar but not nice after the first 15 mins, if you go to the bar when it quietens down a little, the bar man will go off and cook fresh, burgers, hotdogs nachos, pizza, chips or club sandwiches, all FRESHLY MADE, and the best and hottest food you will get in this hotel Hotel shop is very very expensive, £8 for a pk of cigarettes £10 (yes ten) for a large bag of crisps (about £5 in town) Beach , well not much but we had read about that before, having said that it was pleasant to sit on and if you walk along the beach (to the left) for 20 mins , you will find a guy hiring out kayaks for 300 pesos (£12 at the time we went) for 2hrs and this was fun. Pools.... the small pool with swim up bar was where all the daytime activities happened and this was really good fun, and at 51yo I didnt find the music to loud or to hard core, The Foam Party every monday afternoon at 3pm is a MUST, real good fun, Yes towels are put on sunbeds early in the mornings, we are of a mind if you cant beat them join them, but having said that we saw people later in morning moving sunbeds from the very large nice and deep quiet pool and bringing them to the other pool, and there is usually enough sunbeds to get one somewhere. The only bad point about the pools is they are very very very cold. BUt they are extremely clean, in fact probably the cleanest I have seen anywhere. Spa .. .... the hotel has a spa centre (not owned by them) and the spa staff are constantly walking around trying to get you to have a massage etc,and waiting outside the restaurants at breakfast and lunch, I found this really annoying and i felt it bordered harrassment, i did mention it when I was at reception (for something else) and found it eased for a day or 2 but was soon back to every 5 mins again. The prices for massages etc I thought were expensive, you could get the same treatments in Playa del Carmen for a third of the price, an hour massage was about £80, The Beauty Salon also overpriced, wash cut blow dry was again around £80. Taxis into Playa, the hotel set price is 300 pesos (£12) , but if coming back from Playa haggle, we never payed more than 230 pesos (£9) Be careful booking days out, places like Xel Ha, Xcaret Park, Xplore are over £100 per person, and I really dont think they were worth it, as you still had to pay to do activities inside these places. Tulum Ruins and Coba were however worth the price. We didnt do Chichen Itza but spoke to others that did, they said well worth it but a very long day, over 3hrs travelling each way. Fifth Avenue Playa del Carmen was great, but same old tourist things nice bars, but shops a little over priced, do try and haggle a little. Coco Bongo, no matter what age you are (over 18s only) is a must if you can, So we bought basic tickets and were on the ground floor, had great waiter all included service ( free bar) these cost us £60 each. Fantastic view of the show and great chance for interaction. Friends paid out for the gold VIP tickets and were on a balcony with seats, same free bar and waiter service. But no chance of interaction, and these tickets cost them over £100 each, Staff with the exception of the Hacienda staff, who I felt were downright rude and unhelpful. EVERY other member of staff from cleaners to management , were a real credit to this hotel, never expecting a tip, but still going out of their way to be helpful and accomodating, In fact I would go so far as to say if it wasnt for the staff I would not have had a truly lovely holiday. Special mention to YOLANETTI, who is an evening bar waitress, my word that girl works hard, and I hope she gets the trip advisor award she had my grumpy husband and I laughing EVERY night, also to Adrian(waiter) and to Hugo, who dealt with my complaint in a very considerate manner, even if nothing was done. The Wildlife is amazing It was lovely to see the deer roaming around the grounds, and the cheeky Coatis and racoons. Would I come back ???? No, the food was not good enough. Caribean side of Mexico, not as nice as Pacific side, and much more expensive. And having done Mexico 5 times now, I want to see other places in the world. As for our tour operator Thomson, the in resort rep was the best we have ever had, but Thomson treatment of us during a 31hr Delay, will make me consider never using them again. I have spent close to 8k in the last 2yrs with them but they wont get my money again, unless its somewhere no other tour operator goes.

Very disappointed.
ndevito, Columbus, Ohio
Fri Jan 20 15:19:21 EST 2017
While I have ventured out of the U.S. a mere eight times, Ocean Maya Royale is a location I shall avoid visiting ever again. From the "Privilege" upgrade to service and food, I am quite baffled considering the amazing reviews. While I could provide many anecdotes, I will keep this review brief. Food was pretty terrible, service deemed itself overbooked, and the ocean was unswimmable. Look elsewhere for an all-inclusive resort, as there are many.

6th Visit to OMR! Truly our Home Away from Home...
mousemott, Cleveland, Ohio
Fri Jan 20 08:00:21 EST 2017
This was my 10th visit to the Cancun/Riviera Maya area of Mexico. This was also my sixth stay at OMR and the third time within the past nine months...I guess you can say OMR has become our home away from home. I have written a review regarding each of my stays, so if you're like me and read every TripAdvisor review, then you may have seen my other reviews in the past. Also, if you're looking for a more detailed write-up with tons of pictures, feel free to read my blog at SMS Trips and Travels or message me for a direct link. I have written a blog post about each of my stays at OMR. First I will focus mostly on what has changed since my two week stay in July/August 2016 and then will continue with the highlights and suggestions. There are some notable improvements that happened during the course of our stay. My favorite addition was the new snack menu in the privilege lounge. Unveiled on the day before our departure, we had no choice but to give everything a try! Chicken fingers, quesadilla, burrito, salad with fruit, club sandwich, cheesecake and brownie. Nothing was too big and they were perfect for sharing. We have always enjoyed the privilege tapas menu, but this was a nice change and we loved having the added variety. The plan is to have food available all day for Privilege guests, so breakfast will be served until 11 am and then the snack menu will take over until dinner. We can't wait to add them all to our repertoire during our two week stay in July. Another simple change in the privilege lounge was the pepper grinders and new salt shakers. Seems silly, but we joked during our last visit about bringing our own pepper grinder. I truly believe the hotel listens to the feedback of their guests and this is just a simple example. Another brilliant improvement was the readily available late night bar snacks. Also introduced during our stay, the kitchen brought out a display of hot dogs, nachos, fries and all of the fixin's. This happened at promptly 11 pm and was well received by the bar patrons. You can still order the late-night menu from the bartenders, but this is simply faster and more convenient. Perfect drinking snacks! The addition of the larger outdoor grill was a nice improvement within the past year and the variation of food has improved since our last stay. Located next to the pool, the grill offers burgers, hot dogs, fries, wings, and tacos...all with plenty of toppings. We also felt the quality of the food itself has improved and the opportunity to have the variety without having to go to the restaurants is nice and ultra-convenient. The coaties (and birds) can be pesky so we chose to take our food to our balcony, which is a nice convenience of having a room so close to the pool! Other noticeable, but small improvements are the guards on the bottom of the doors to the rooms. Bugs are part of the area and this just helped keep them out. Also, there are several receptacles for empty drinks randomly throughout the resort. Guests have been known for leaving glassware anywhere and everywhere. Not only does this contain them, but I'm sure it makes for easier clean-up. Now onto everything else! We started our trip on a United non-stop flight from Cleveland and arrived at the Cancun airport around 10:30 am. During January, Cancun is on EST, so no time change for us. After customs, baggage and a quick 30 minute airport shuttle, we arrived in paradise. Although we weren’t able to check into our room, we were able to enjoy the amenities, including a drink at the lobby bar. Despite having visited OMR six times and being what H10 would consider perfect prey, we were able to dodge the H10 presentation. We have friends who are H10 premium members and know everything that it has to offer. It’s just not for us and we kindly let the H10 representative know that if we would like more information we would find them during our stay. We never heard from them again. I think it should be noted that I consider this a representation of H10 and not OMR specifically. We visit OMR because we love OMR, which is why H10 membership isn’t an option for us as we have no real interest in visiting any of their other resorts at the current moment. Ocean Maya has 320 rooms, including 33 eight-room villas and 56 rooms in the Privilege building. We really love the layout and the grounds they are always kept immaculate. We upgraded to privilege, but chose to stay in an ocean front room instead of a privilege suite because the privilege building is the furthest from the pools and beach. We have previously stayed in buildings 9 and 12 and this time were in building 9 again. Room 903 is a lower level room in a stellar location with a slight ocean view. Although we slightly prefer an upper level room, the lower level room had very easy access between the pool and beach. There are five restaurants at OMR, including four a-la-carte and one buffet restaurant. We are usually very satisfied with the food at OMR and this trip was no different. Everything was excellent with some slight improvements that I’ve already noted. We have visited every restaurant at OMR and we definitely have our favorites. On this trip we ate at our favorite restaurant five out of seven nights. None of the menus have changed since our last visit in July 2016. La Hacienda is the buffet restaurant which is available for breakfast, lunch and dinner. We ate at La Hacienda once for breakfast and once for lunch. Otherwise, we opted for breakfast and lunch in the Privilege lounge. The fruit was fantastic and we enjoyed making our own bacon, egg and cheese sandwiches with a fried egg from the grill. They also have made-to-order omelets as well as traditional breakfast fare, a fresh smoothie bar and self-serve mimosas, Bloody Mary’s and screwdrivers. La Dolce Vita has always been our favorite restaurant and we ate dinner here five out of seven nights. In addition to the food variety, the atmosphere at La Dolce is what sets it above the rest. It's open air and right on the water which allows for a nice breeze in a comfortable setting. I always request fresh Parmesan with my bread and oil. Our favorite items are the arugula salad, eggplant Parmesan, salmon, chicken Parmesan, beef filet, ravioli and tiramisu to finish! A welcomed change is they now serve focaccia bread instead of a loaf of bread. Both delicious, but a nice change. On our last night, Jorge set us up with a special menu and romantic dinner. We felt so special and the menu was awesome. Creamed corn soup, arugula salad, filet and prawns and a chocolate dessert. Jorge even prepared us a flamed cognac. Yookoso is the Japanese restaurant and only open for dinner with hibachi and a-la-carte dining. During our stay Yookoso stopped serving their a-la-carte menu and we were told this is to accommodate more guests for hibachi. It was my understanding it would remain hibachi-only, but that could change if guests complain. We are indifferent and usually only visit once during our stay. Blue Moon is only open for dinner and is considered the most high-end of all of the restaurants. It is air-conditioned so there is no open air and you really have no idea that you're at the beach. Men are instructed to wear long pants and close-toed shoes. We decided to forego dinner at Blue Moon on this trip. We have visited many times in the past, but we simply enjoy eating dinner at La Dolce near the water and beach. El Charro is open as a small buffet for lunch and a-la-carte for dinner. There is also a large outdoor grill located outside of El Charro near the quiet pool. It's very convenient for lunch. The addition of the larger grill was a nice improvement within the past year and the variation of food has improved since our last stay. Located next to the pool, the grill offers burgers, hot dogs, fries, wings, and tacos...all with plenty of toppings. We also felt the quality of the food itself has improved and the opportunity to have the variety without having to go to the restaurants is nice and ultra-convenient. The coaties (and birds) can be pesky so we chose to take our food to our balcony, which is a nice convenience of having a room so close to the pool! Although convenient, El Charro's lunch buffet does not offer the same variety as La Hacienda nor the ambiance of the Privilege lounge. The Privilege lounge is the final restaurant and only available to Privilege guests. We ate breakfast in the Privilege lounge every chance we could. It offers a beautiful and relaxing setting with a-la-carte menu. We always ordered mimosas and fruit, in addition to either the eggs your choice, crepes, hot cakes, omelets (vegetarian egg whites or your choice), eggs Benedict or ham and cheese sincronizadas. Manuel was our server for breakfast and lunch every day and he was exceptional. Although the fruit plate isn’t on the menu, we ordered it every day and they are happy to accommodate. The fruit selection varied by day, but it was always delicious. For lunch we enjoyed Privilege tapas. The menu is limited, but you can't go wrong with patatas bravas, sliders, fries and champagne! The portions were small, but high-quality. As previously stated, OMR unveiled the new Privilege snack menu on the day before we left and we enjoyed everything. We can’t wait to enjoy more of the added variety during our next stay. We ate dinner at Privilege with excellent service from Alberto. We tried the croquettes, tuna salad, corn soup, and sea bass. One option we took advantage of was the opportunity to order from the La Dolce menu while dining in Privilege. They share the same kitchen, so the menu was presented to us every night. I ordered the arugula salad because I considered it the perfect start to my meal. We didn't order room service during this visit, but have in the past. The food is adequate and it's convenient when you're hungry and don't really feel like getting ready to eat elsewhere. The menu offers basic breakfast, lunch and dinner items. Breakfast is only available to Privilege guests, but lunch and dinner are available to everyone. Mike’s Coffee Shop opens at 4 pm every day and serves delicious coffee drinks as well as a limited number of pastries and sandwiches. If you want coffee prior to 4 pm, you can visit the lobby bar where they have an espresso and cappuccino machine. I would suggest the resort open Mike’s all day. There are two main bars at Ocean Maya in addition to a smaller bar outside of El Charro (also a smoothie bar). Dos Equis and Dos Equis Amber are available at the main bar and the pool bar. There is a plethora of liquor available at all of the bars as well. The pool bar is located in between the loud pool and the quiet pool, but also has a swim-up bar on the party pool side. Miguel and Ignacio were both phenomenal at the pool bar. They were efficient, kind and funny. After dinner, we found ourselves at the main bar. The comfortable temperatures allowed us to stay indoors and we'd occasionally venture outside to the courtyard. Eber, Yovonnetti and Tila were exceptional in their service. They work so hard, while still remaining kind, eager to please and always remembered our drinks from previous nights. They all remembered us from past visits and seemed genuinely happy to see us again. Recommendation: The hotel should not allow vapor smoking indoors. You’d think this would be common sense to patrons, but apparently it’s not because there were a handful of people smoking vapors inside at the lobby bar. I find it incredibly annoying and rude. I can’t control vapors or regular smokers by the pool or anywhere else outdoors, but indoors is another story. There are two pools at Ocean Maya and most people refer to them as the quiet/relaxing (or big) and loud (or party or swim-up bar) pools. Unlike July when the pools are like bath water, in January they were pretty chilly. We spent most of our time at the party pool because there was more activity. It never got crazy and it was very relaxing. In addition to vapors indoors, something else I find incredibly annoying and rude is the use of personal speakers by the pool. I would recommend the hotel not allow personal speakers at either of the pools and if there is already a rule in place (which I have been told there is) then they should enforce the rule. There are so many reasons why this is inappropriate and I have encountered this issue many times. Not everyone around you has the same taste in music and it’s not your personal backyard. I’ve seen it by the quiet pool and it changes the entire atmosphere. I’ve also seen it by the party pool where the entertainment team is already playing music, which means I’m hearing two completely different songs and it’s just a mess. There is such a thing as headphones, so use them. Every Monday at 3 pm, the entertainment team hosts a foam party in the party pool. We've enjoyed it in the past and we make great use of our waterproof camera! The entertainment team hosts several other activities throughout the days including a paella-making competition, sushi-making, sangria-making, guacamole-making, cards, water polo, volleyball, water aerobics, etc. etc. There is also a small beach with plenty of chairs and a separate Privilege beach area. Because the temperatures weren't as scorching as we're used to in July, we decided to take a long walk on the beach. We walked past several other resorts and it was neat to check them out. The highlight of this resort and the #1 reason why we continue to return time and time again is the staff. From top to bottom, everyone treats you with genuine reverence and kindness and is always eager to please. Groundskeepers, housekeeping, bar staff, dining staff…I could go on forever about their seemingly genuine attempt to make every guest happy. We want to extend a very special thank you to Manuel in Privilege breakfast and lunch. He was efficient, kind and personable. He provided stellar service and made sure all of our needs were met. Alberto at La Dolce and Privilege provided flawless service every night. He always had a smile on his face and went well out of his way to accommodate any request. Oli, Eber, Yovonnetti and Tila from the lobby bar and courtyard have always stood out and remember us from previous stays. This trip was no different. They take excellent care in ensuring we are happy and our drinks are full and perfect! Finally, Miguel from guest services is a great asset to the H10 and OMR companies. He was so accommodating and kind before and during our stay. I look forward to keeping in touch and seeing all of them in July! Overall, the staff at Ocean Maya Royale is phenomenal and should be proud of what they bring to the h10 organization. Manuel, Alberto, Victor, Yovanetti, Tila, Ana, Eber, Oli, Jorge, Miguel, Ignacio, Oscar, Carlos and Daniela ALL truly made our trip memorable and an outstanding experience. This was my 6th visit to Ocean Maya and the staff always exceeds our expectations. We have already booked our 7th stay at OMR for our annual two weeks in July 2017. Thank you!

Awesome Girls Trip!
beckz817, Milwaukee, Wisconsin
Thu Jan 19 10:09:54 EST 2017
stayed for 6 days with my mom, aunt, sister and cousin and we had a wonderful time. The resort was very clean and spacious. bonus its all adults! As other reviews have mentioned the beach isn't the best but the view was amazing from our ocean view rooms, and the pools made up for it. We brought our bubba mugs for drinks and found that the bartenders made good drinks with a good amount of alcohol. The buffet was awesome for breakfast. I had a custom omelet every morning! The food at the specialty restaurants was really good. Our favorite was the Italian restaurant for sure, but we also really enjoyed the Asian restaurant, Hibachi and Blue Moon. It was really nice that you didn't have to make reservations except for the Hibachi. (That's only because spaces were limited there). We just walked in to all the other dinner places and were seated immediately. The Entertainment team was awesome! I went in the pool for the foam party and we had a lot of fun! We also attended the fire show Thursday night and it was spectacular! Rooms were spacious and clean. Beds were comfortable and the pillows were a bit lumpy but I had no trouble sleeping. We all would definitely come to this resort again.

Nice hotel but the H10 Premium brought this hotel down
Kelsey K,
Thu Jan 19 09:46:31 EST 2017
Picked the ocean maya as I liked the idea it was a smaller resort, the staff was very nice and made up for some of the snooty H10 Premium staff, was asked to do a 90 minute presentation about h10 premium that ended after three hours of an American trying to force product on me. They may also have better luck selling the premium if their staff were less stuck up acting to the common tourist staying at the hotel. I will say David and Pamela from H10 were both fabulous though and apologized for the pushy sales experience we had. I would personally stay at any hotel but this one after my experience!



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