Cancun

Ocean Maya Royale


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All Inclusive    

2018 Exceptional Values
Extra Value: Free non-stop transfers, $100 Resort Credit per room for use on spa treatments, bottle of wine and upgrades (restrictions apply).
Honeymoon: Welcome gift, one romantic dinner for two with bottle of wine (reservations required), one room service continental breakfast morning after arrival (reservations required), and room upgrade (based on availability).

This adults-only (18+) paradise is a favorite of Apple Vacationers! Located on the beachfront in Riviera Maya, this beautiful resort has recently undergone an extensive renovation. Surrounded by a vast panorama of enchanting tropical landscape, you'll find it difficult to remain unmoved by its stunning natural beauty.

Only 10 minutes away from Playa Del Carmen, this all-inclusive resort is the embodiment of exotic serenity. Large, comfortable rooms housed within two-story villas peer across the gardens or sea, and the soft white sands of a sheltered beachfront provide the ideal backdrop for lazy days of peaceful respite. Explore the crystal blue waters through the glare of a snorkeler's mask, or sharpen your skills on one of two tennis courts.

The Ocean Maya Royale resort offers a wide range of facilities and services for a fun-filled stay! Enjoy playing in the beautiful Caribbean on a kayak or play an invigorating game of beach volleyball. The friendly entertainment staff will ensure that you enjoy each of the facilities to the maximum. You are invited to participate actively in the day and night entertainment programs. If you enjoy Scuba diving, the world-class diving center on-site offers diving lessons and different diving and snorkeling excursions, for an additional charge.

Apple Vacations guests are pampered with the following exclusive amenities: welcome amenity in room, upgraded in-room amenities including soaps and lotions, Free access to the Jacuzzi and Sauna area in Despacio Spa (reservations required), Free non-stop transfers, and more!
HOTEL LOCATION
Ocean Maya Royale is situated beachfront in the Mayan Riviera, a perfect playground from which to explore the many local attractions or simply lie back and enjoy our all-inclusive hospitality.
Address: KM. 299 CARR. FED. CHETUMAL-
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-87-34
Fax: 011-52-984-87-34701
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(complimentary)
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
There is a large outdoor free form swimming pool with a separate jacuzzi.
Golf: NEARBY
Playacar Golf Club
This championship-level golf course was carved right out of the jungle by the Robert Von Hagge Associates. This 7,202 yard course is rated 73.1 and has plenty of tee boxes for every level of play. It is situated next to Playa del Carmen.
Holes: 18
Green Fees: $
Cart Fee: $
Club Rental Fees: $
Caddy: Mandatory
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: free
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Other Sports: Archery, Beach Volleyball, Dive Shop with PADI-certified instruction.
Health Club / Spa
Jacuzzi: Complimentary
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Ocean Maya Royale is an All-Inclusive beachfront resort surrounded by extensive tropical landscaping of hibiscus and bougainvillea. Each of the 320 air-conditioned rooms is housed within a two-story bungalow unit, with eight rooms per bungalow. Guests will find themselves captivated by the dazzling landscape of the surrounding garden areas, while the wide selection of land and water sports is sure to please. Other features include nightly entertainment, domestic brand drinks. Beach: The property is situated on a long stretch of sheltered white sand. Check-in: 3:00 pm
Check-out: 12 noon
Total Rooms: 320
Year Opened: 1998 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. Imported drinks are not included with the All-Inclusive Plan. Men are required to wear pants for dinner dining at the main buffet and all A La carte restaurants.
ROOM TYPES
MAYA DELUXE ROOM
King or 2 queen beds, balcony or terrace, garden or sea view. Modern and elegant decoration with all of the comforts. Sofa-bed (single or double). Mini-bar restocked daily with water, soft drinks and beer. No rollaways available.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
MAYA DELUXE OCEAN VIEW ROOM
Ocean view rooms with modern and elegant facilities. One king or two queen beds. Sofabed in rooms with king bed. Balcony or terrace. Free safe.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
ROMANCE SUITE
Spacious room with living room overlooking the garden. King bed and sofa bed. Balcony. Bathrobe and slippers. Jacuzzi for two in bathroom. VIP bath amenities.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
PRIVILEGE JUNIOR SUTE
Private terrace, free wifi in room, welcome gift & bottle of wine per room. Special bedding, VIP Privilege amenities, mini-bar stocked daily with water, soft drinks, beer. Premium drinks available. Access to privilege concierge, lounge & private beach.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
HONEYMOON MAYA DELUXE
King bed, Furnished balcony, Double jacuzzi, Garden view, Flat screen, Iron/ironing board, Mini-bar, Sitting area, Vanity mirror, Amenity kit, Welcome gift, Pillow menu, Bathrobe/slippers, Ipod docking station, No rollaways available.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
HONEYMOON JUNIOR SUITE
Exclusive and modern junior suite designed for honeymooning couples. King bed and terrace with Jacuzzi for two. Room service. Bathrobe and slippers. VIP bath amenities.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Ocean Maya Royale features 1 meal plan options:
All Meals, Drinks & Tips-All, Domestic Drinks only
There are 5 Restaurants at Ocean Maya Royale:
El Charro - Snack area from 11 a.m. to 5:30 p.m. and a Mexican a la carte restaurant from 6:30 p.m. to 10:00 p.m.
Yookoso - Japanese specialties open only for dinner from 6 p.m. to 10 p.m.
La Dolce Vita - Italian restaurant. Open for dinner from 6 p.m. to 10 p.m.
Blue Moon - International cuisine served for dinner from 6 p.m. to 10 p.m.
La Hacienda - The main buffet restaurant. Breakfast: 7 a.m. to 11 a.m. Lunch: 12:30 p.m. to 3 p.m. Dinner 6:30 p.m. to 10 p.m.
ACTIVITIES & ENTERTAINMENT
Nightly Activities & Entertainment:
Nightly Entertainment, Professional Shows in the indoor theater.
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
1348 Recommend
1348 past Apple Vacationers would recommend Ocean Maya Royale to their friends and family
TripAdvisor Web Reviews
Based on 7514reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Never a 5star
Kevin J, Burton upon Trent, United Kingdom
Sat Sep 22 18:04:48 EDT 2018
Why wld you want to eat cold/warm food. Undercooked food. Be in a hotel that allows people to get so drunk in the daytime that they are sick in the quiet pool. Sick all over ladies toilets and outside toilets because the entertainment staff encourages this and you ask a member of entertainment to get you a towel so you can dry a seat so you can sit down they point blank refuse

Another Wonderful Experience at Ocean Maya Royale
G9317UNmargaretc, Smithfield
Sat Sep 22 08:47:06 EDT 2018
My husband and I and three other couples have just returned from another fantastic trip to Ocean Maya Royale in Riviera Maya. This past trip was our fourth and we are already planning a return trip for a longer duration. The main reason we keep returning because of the outstanding service we consistently receive from all the extraordinary people there. Special mention goes to: - Yovanetti - our special friend and server who welcomes us back every year with genuine enthusiasm and excellent service. - Anna, Tila, Adrian, and Francisco - our extremely efficient and energetic servers. Whether its breakfast, lunch or drinks at the pool and/or courtyard, they epitomize the term "service with a smile." - Noah and all the transportation personnel in the lobby. From our welcoming arrival to our lovely sendoff, the staff ensured we never had to wait for transportation within the compound. - Octavio - our expert lobby bartender who also welcomes us back every year with his cheerful and pleasant personality. - Miguel - our smiling and always engaging pool bartender. - Sebastian and Adrian and the upbeat and energetic recreation staff. Thanks to them, the days at the pool and the nights in the courtyard were extremely upbeat and entertaining. Unfortunately, we did not get to individually meet the wonderful people who serviced our rooms but we very much appreciate all they did to make our stay comfortable and relaxing. Hope to see you all again soon!

Amazing holiday!
Georgia K, Manchester, United Kingdom
Fri Sep 21 12:36:23 EDT 2018
Myself and my boyfriend stayed at Ocean Maya for 2 weeks in September, this hotel is beautiful and everything was as we had hoped. STAFF: The staff of this hotel are amazing, they really go out of their way to make sure you’re satisfied with everything and are always helpful. The entertainment team are superb, special shout-out to Sebastian & Marco. The rest of the team also do a great job. We loved the wonderful waiter Adrian, who is more than happy to serve you drinks around the pool, he is so friendly and a pleasure to see everyday. If you’re looking to book water sports, go to the legendary Margarita - she works very hard and always has a smile on her face! Israel from the Japanese restaurant was our fave, we visited here three times and he always put on a show and made the best food. FOOD: The food is probably the best food we’ve had in an all-inclusive, the Mexican and Dolce vita was our least favourite. Our favourite was the Bluemoon (which is lovely) and the Japanese, although you have to book this one. The hacienda buffet is nice but can get very repetitive, we got fed up towards the end and sometimes the food was a bit cold. ENTERTAINMENT: Entertainment around the pool is fab, they also have a foam party twice a week which is a real laugh and really fun, only thing is we felt like we were in Vegas as we weren’t a fan of the 18-30’s style dancing games which involved a lot of twerking! Even though it’s not stated, this is deffo more an 18-30’s hotel, which we didn’t mind as we are young but that particular dance competition was a little too much to us! HOTEL: The grounds and the rooms are immaculate, we are big animal lovers and loved seeing all the animals running around the hotel including baby Coati’s, deer and iguanas. Loved every minute of it!

Celebrating Mexican Independence Day at OMR!
rocky847, crozier, virginia
Fri Sep 21 11:58:41 EDT 2018
We have the pleasure of writing about our 15th stay at OMR! It was just coincidental that our week including September 16 when Mexicans celebrate their independence. This is an event that Mexicans take very seriously. OMR was decorated in lavish Mexican style all over the resort. There was special entertainment featuring Mexican lasso riders and music. The food at the buffet in the Hacienda was both a delight to the eyes as well as the stomach! There were unique dishes prepared representing all the traditional foods of Mexico for this event. We were very excited to be part of these activities. Chef Fabian and Chef Santos and their staff deserve lots of praise for their efforts! This is just one example of why we love OMR so much and why we come back several times each year. OMR is the perfect place for couples who want to enjoy a relaxing week of sun, food and meeting new people. The resort is not too large and the walking distance between the main lobby and the beach is only about 4 mins. All the rooms and dining are within that 4 minute walk. We were greeted on our arrival by a new friend in Privilege named Fernando. Even though he has only been working at OMR for a few weeks, he capably handled our check in and he speaks English! Our other friends from the Privilege staff include Asuzena and Dafne who checked with us personally each day to make sure we had everything we needed. We like to eat at Blue Moon, La Dolce Vita and the Privilege lounge. Blue Moon is known for its romantic ambiance and French style cuisine. Our favorite meal was the salmon. Chef Samson cooked it exactly as I ordered it - medium rare. Kudos to Captain Carolina and her staff for their attention us and especially keeping our glasses filled! La Dolce Vita is the Italian restaurant with ocean views. My favorite dish here is the Osso Bucco. All the servers in LDV are eager to take care of us and we appreciate them all: Alberto, Jose, Jesus, Carlos and the bartender. The only person missing was our old friend Casanova! The dinner menu at Privilege is mostly steak. You can choose your cut and sauce and sides. Both of our rib eyes were outstanding! The chef for Privilege and LDV is Guadalupe and he did an amazing job every night we ate there. We always eat breakfast at the Hacienda because the selection is so vast and the staff is so friendly. We were greeted each morning by Daniela and Nati. Our servers were Alfredo, Vincente, Demerias and Francisco. Each of them gave us excellent service. During the day, we stay on the Privilege beach. The waiter there is Carlos and he worked hard every day checking on us and making sure we had plenty of water and adult beverages. Thank you so much Carlos! One of our favorite bartenders is Eber who works at the pool bar during the day. He knows us so well that we do not even need to tell him what we want. He just sees us coming and has two drinks ready! Congratulations to him and Ayusi who got married a few weeks ago! The weather was very warm and humid during our week. We did have one day of rain but that went by fast as we met other couples and caught up with the lives of our friends on the staff. I love telling people about OMR! It has become a fixture in our lives and we eagerly look forward to each return visit. We appreciate the kindness of Miguel Roman Flores who manages the Privilege guest services. He is another important reason that we return to OMR over and over again. We are returning to OMR in mid-December for another week. Based on our past visits in December, we find the weather to be perfect and getting away from the hustle and chaos at home is just what we are looking for. Try OMR for yourself. See what keeps us coming back!

Best Vacation Ever
Elba H,
Fri Sep 21 05:06:55 EDT 2018
This was the best way to start my first ever vacation. This property is just amazing. My husband and i had a great 9 day stay here. The food is absolutely incredible in all 5 restaurants, my favorite is definitely the Italian restauran Dolce Vita. The entertainment team is definitely awesome, thank you guys so much. Even though there were tons of guests there, they still remembered my husband's name and mine. We will definitely come back next year.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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