Exceptional Values! Extra Value: Free non-stop transfers. $100 resort credit per room, per stay for use on spa treatments, bottle of wine, and upgrades (restrictions apply).
Honeymooners: Welcome gift, one romantic dinner for two with bottle of wine (reservations required), one room service continental breakfast morning after arrival (reservations required), and room upgrade (based on availability).
This adults-only (18+) paradise is a favorite of Apple Vacationers! Located on the beachfront in Riviera Maya, this beautiful resort has recently undergone an extensive renovation. Surrounded by a vast panorama of enchanting tropical landscape, you'll find it difficult to remain unmoved by its stunning natural beauty.
Only 10 minutes away from Playa Del Carmen, this all-inclusive resort is the embodiment of exotic serenity. Large, comfortable rooms housed within two-story villas peer across the gardens or sea, and the soft white sands of a sheltered beachfront provide the ideal backdrop for lazy days of peaceful respite. Explore the crystal blue waters through the glare of a snorkeler's mask, or sharpen your skills on one of two tennis courts.
The Ocean Maya Royale resort offers a wide range of facilities and services for a fun-filled stay! Enjoy playing in the beautiful Caribbean on a kayak or play an invigorating game of beach volleyball. The friendly entertainment staff will ensure that you enjoy each of the facilities to the maximum. You are invited to participate actively in the day and night entertainment programs. If you enjoy Scuba diving, the world-class diving center on-site offers diving lessons and different diving and snorkeling excursions, for an additional charge.
Apple Vacations guests are pampered with the following exclusive amenities: welcome amenity in room, upgraded in-room amenities including soaps and lotions, Free access to the Jacuzzi and Sauna area in Despacio Spa (reservations required), Free non-stop transfers, and more!
Ocean Maya Royale is situated beachfront in the Mayan Riviera, a perfect playground from which to explore the many local attractions or simply lie back and enjoy our all-inclusive hospitality.
KM. 299 CARR. FED. CHETUMAL-
PLAYA DEL CARMEN
Barber / Beauty Salon
Laundry / Dry Cleaning Service
Physician on Call
Number of Pools: 2
Outdoor Pools: 2
There is a large outdoor free form swimming pool with a separate jacuzzi.
Playacar Golf Club
This championship-level golf course was carved right out of the jungle by the Robert Von Hagge Associates. This 7,202 yard course is rated 73.1 and has plenty of tee boxes for every level of play. It is situated next to Playa del Carmen.
Green Fees: $
Cart Fee: $
Club Rental Fees: $
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: free
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Other Sports: Archery, Beach Volleyball, Dive Shop with PADI-certified instruction.
Ocean Maya Royale is an All-Inclusive beachfront resort surrounded by extensive tropical landscaping of hibiscus and bougainvillea. Each of the 320 air-conditioned rooms is housed within a two-story bungalow unit, with eight rooms per bungalow.
Guests will find themselves captivated by the dazzling landscape of the surrounding garden areas, while the wide selection of land and water sports is sure to please. Other features include nightly entertainment, domestic brand drinks.
Beach: The property is situated on a long stretch of sheltered white sand.
Check-in: 3:00 pm
Check-out: 12 noon
Total Rooms: 320
Year Opened: 1998
No Spring Breakers. Imported drinks are not included with the All-Inclusive Plan. Men are required to wear pants for dinner dining at the main buffet and all A La carte restaurants.
King or 2 queen beds, balcony or terrace, garden or sea view. Modern and elegant decoration with all of the comforts. Sofa-bed (single or double). Mini-bar restocked daily with water, soft drinks and beer. No rollaways available.
Other Amenities -
Balcony or Terrace
Radio Alarm Clock
DELUXE OCEAN VIEW ROOM
Ocean view rooms with modern and elegant facilities. One king or two queen beds. Sofabed in rooms with king bed. Balcony or terrace. Free safe.
Other Amenities -
Balcony or Terrace
Radio Alarm Clock
Spacious room with living room overlooking the garden. King bed and sofa bed. Balcony. Bathrobe and slippers. Jacuzzi for two in bathroom. VIP bath amenities.
Other Amenities -
Balcony or Terrace
Radio Alarm Clock
PRIVILEGE JUNIOR SUTE
Private terrace, free wifi in room, welcome gift & bottle of wine per room. Special bedding, VIP Privilege amenities, mini-bar stocked daily with water, soft drinks, beer. Premium drinks available. Access to privilege concierge, lounge & private beach.
Other Amenities -
Balcony or Terrace
Radio Alarm Clock
Balcony or Terrace
Radio Alarm Clock
HONEYMOON JUNIOR SUITE
Exclusive and modern junior suite designed for honeymooning couples. King bed and terrace with Jacuzzi for two. Room service. Bathrobe and slippers. VIP bath amenities.
Other Amenities -
Balcony or Terrace
Radio Alarm Clock
Ocean Maya Royale features 1 meal plan options:
All Meals, Drinks & Tips-All, Domestic Drinks only
There are 5 Restaurants at Ocean Maya Royale:
Blue Moon -
International cuisine served for dinner from 6 p.m. to 10 p.m.
La Hacienda -
The main buffet restaurant. Breakfast: 7 a.m. to 11 a.m. Lunch: 12:30 p.m. to 3 p.m. Dinner 6:30 p.m. to 10 p.m.
El Charro -
Snack area from 11 a.m. to 5:30 p.m. and a Mexican a la carte restaurant from 6:30 p.m. to 10:00 p.m.
Japanese specialties open only for dinner from 6 p.m. to 10 p.m.
La Dolce Vita -
Italian restaurant. Open for dinner from 6 p.m. to 10 p.m.
ACTIVITIES & ENTERTAINMENT
Nightly Activities & Entertainment:
Nightly Entertainment, Professional Shows in the indoor theater.
Vacations Customer Satisfaction Score
710 past Apple Vacationers would recommend Ocean Maya Royale to their friends and family
Overbooked (Ocean Maya Royal): A guide to the politics of travel packages
Enrique E, Winnipeg, Canada
Wed Jan 14 16:04:23 EST 2015
This is a very detailed review of the entire travel process and how the politics of booking your all inclusive vacations goes. I hope you (the readers) carefully read the entire thing as it could...
This is a very detailed review of the entire travel process and how the politics of booking your all inclusive vacations goes. I hope you (the readers) carefully read the entire thing as it could help you immensely when running into these common issues.
My wife and I along with 6 other friends booked this hotel through Air Canada Vacations 8 months before we planned on leaving for the trip. 1 week before leaving for the trip we received a call from our travel agent ( who was totally useless) telling us we had been bumped from the adults only resort to the lesser rated family resort next door. We were fuming mad as we had friends we were meeting there that was a surprise for my wife ( they had booked separately through west jet vacations). At this point I had to ruin the surprised so that we could solve the issue of being bumped. I told my wife of the surprise ( thanks air Canada vacations) and she was in tears half from joy and half from disappointment as the travel agent informed us that we had not choice in the matter and we were already moved to the other hotel. If our circumstances were not enough to keep us there already. My best friend I have known for 23 years was going to propose to her partner on this trip and the hotel choice was imperative to the experience she wanted for her special day. This was all explained to the travel agent and her response was basically that she could do nothing and too bad for us. She then went about ignoring our phone calls for 5 days ( THANKS BONAVENTURE TRAVEL IN WINNIPEG MANITOBA!) We contacted the president of Bonaventure travel and her response was nothing as she was absent as well.
I told my travel agent that if she was not going to do something about it my wife and I would. We got on the phone with Air Canada for 3 days straight waiting a minimum of 1.5 hours on hold for each simple conversation needed. ( A tactic I'm sure helps them well with unhappy customers eventually giving up) Every air Canada employee we ran across was rude, unhelpful and what was most disappointing genuinely did not care about the fact that we had invested almost $20,000 dollars as a group, already received a confirmation of our hotel stay and it was all taken away. Every employee we talked to, until we ran across the lovely Annik Turcot a supervisor at Air Canada Vacations. She informed us that air Canada does not have a "preferred contract" with ocean maya royal. In other words west jet and other vacation companies that are bringing them top dollar close to vacation time are being given all of the air Canada packages that were booked months in advance. I argued that I am not in control of how you do business, but you are responsible for fulfilling your commitment to the money I have already paid your company. She agreed and over a 2 day period had their product negotiator contact the hotel and reinstate our parties bookings into the hotel. She said that this is commonly how things work, and that it happens constantly. She added that in 8 years she has never seen a hotel take a booking back, but in our case with all the special circumstances ( meeting people, engagements etc) they were happy to oblige.
GENERAL HOTEL AND RECEPTION
So a few days later we were off on vacation. The hotel was immaculate, the food was incredible, the employees could not be more accommodating and helpful. If you read any other reviews that are negative about this hotel throw them aside in your mind, I beg of you as this resort could not have been better for a 4 star resort. We had the common travel issues that would be had elsewhere and I have had at 5 star resorts ( first room we were placed in smelled strong as it is a high humidity climate. We requested a move and were moved with an apology note and a bottle of wine awaiting us). The resort was absolutely beautiful.
OCEAN AND POOLS
The ocean front is not going to be like the cancun ocean, which basically looks artificially laid and a copy of Miami lol. Ocean maya Royal has committed to keeping the ocean front natural and sustainable rather than tearing it up for our vacation purposes. Due to this it is a bit murkey, smells of sulfur and there is a lot of sea weed all the time. Welcome to nature lol I hope you love it as much as I do. The pools make up for the lack of ocean front water space as they are beautiful.
TIP: if you are a lunch eater and you're at the pool every day it is worth going back to your room and changing to go to the main buffet area, the food there is amazing for all meals. El Charro near the beach is nice but its more snack like lunch items.
The Japanese restaurant was nothing special and they will try to push items for sale. Just remember that there are large cultural differences between the servers and where we all come from so very directly tell them no thank you and don't be shy about it, no need in getting upset, they work very hard and are just doing their jobs.
The main buffet never disappointed, great variety of foods and always doing a new theme for supper. The Italian restaurant on the sea was beautiful with amazing food and the romantic restaurant had good classic French style cuisine. Room service only ran from 11AM to 11PM and had a limited menu that was mainly snack type foods like pizza, fajitas, clubhouse and fries and the food was average at best, not a deal breaker for me though.
There is a part of the resort that is privelaged that people pay to be upgraded to. It is a massive joke and results in mediocre upgrades such as liquor that is apparently premium, but this differs depending on where you are in the world. For example I am from Canada in Winnipeg Manitoba. We produce crown royal whisky and its not premium price here. They only served this as premium liquor in the resort. It was quite comical to sea some of the options. Other upgrades include better rooms ( although the regular rooms were beautiful anyway), a separate lounge for all the privileged members can hang out on their own... this is laughable as you want to meet people on vacation, and room service 24 hours with a larger menu. Also the beach had a sad little area at the end with tanning beds etc, but the normal areas literally attached and separated by one rope had more of the same. It was never an issue finding tanning beds so this was probably the funniest part of paying to be upgraded to privileged.
All in all amazing resort, staff was incredible ( VICTOR THE BARTENDER IS INCREDIBLE, TIP HIM WLL AS HE DESERVES IT) and I have no complaints. I have traveled all over the world
THE RIDE HOME
Our flight was mildly delayed by an air Canada employee that forgot to empty the bathroom tanks so the flight could take off on time to pick us up. When we arrived in Winnipeg air Canada lost our bags.... That's right, on a direct flight, air Canada managed to lose 65 bags. I was quickly realizing that the overpaid, government subsidized company that appears to be "Canadian" was just full of people too lazy to do their jobs. Getting our bags back was a giant mess full of rude employees that knew nothing and would constantly try to not get back to you. Eventually I had my bag but air Canada thought It was still in cancun and my wifes was in cancun but air Canada called her to say your welcome for bringing it back to her..... wow.
I would not book the ocean maya royal again for the simple reason that if Im bumped from an adults only resort they have no alternative of the same experience, just a family one. The hotel was amazing but this is a deal breaker. Book a larger chain than H10 provides.
Air Canada is unforgivable and rude.. enough said Never again
Amazing Grounds with an Amazing Staff!
Ashley S, Chicago, Illinois
Wed Jan 14 15:30:51 EST 2015
The service here was awesome, everyone made you feel so welcome (except the people in the spa). The front desk was extremely accommodating to any request we had, so was room service when we...
The service here was awesome, everyone made you feel so welcome (except the people in the spa). The front desk was extremely accommodating to any request we had, so was room service when we needed towels. In the restaurants they were slow getting you water so I would recommend bringing a water bottle in, but they were so quick with clearing your dirty plates. The servers at the dinner restaurants were very nice! The poolbar bartender Miguel was beyond AMAZING, he definitely made our trip there 100 times better!!!!! He was so friendly and funny and accommodating- they definitely need to make sure to keep him around and give him a raise! The one thing that would make me consider not staying here again is the stress we dealt with prior to the trip when we saw on here that people were getting sent away, even after confirming. When you book a vacation like this, you should never ever have to worry about being sent away because of overbooking, this hotel should reconsider using this practice
The grounds of this hotel are soooo beautiful and so well kept by the staff, I also loved the way the buildings were laid out like cabanas. The large pool was very quiet, almost nobody swimming in it, the pool with the pool bar was more upbeat but still not too crowded. I loved the layout of the pool with the seats and jets! My complaint with the pool would be the music, in the morning the music was very slow, I had to ask to change it almost every day. I was looking for more Mexican style music as well, I was disappointed they played so much American music. The staff who lead the activities were so nice and made the activities fun! I would definitely recommend taking the 25 minute walk down the beach to the lagoon nearby it was so pretty. The beach at the resort smelled bad because of the seaweed, there was almost always seaweed in the sand, and the water was very mucky, but this is at no fault to the resort they were always out there raking to try and get rid of it, just an unlucky location. I would also recommend bug spray, although you might not see the mosquitoes a lot- they are there. I got bit a lot while I was sleeping, I saw a lot of them in the room. Also a warning, this location is about a 20-25 minute drive the Playa Del Carmen town so that was a little bit of a bummer.
I really really enjoyed the breakfast buffet (although I wish they had chorizo) and I also really enjoyed the lunch buffet (not the one by the pool though). They had a VERY large selection and they were always on top of everything to make sure the plates and food were fresh. So I was extremely over satisfied with both breakfast and lunch, but I was disappointed with the food choices for dinner. The Blue Moon restaurant was not very good, either was the Mexican restaurant, we did not try the Italian place. I did however like the hibachi style restaurant, he put on a very good show and the food was very tasty!
I would have to say that I was disappointed with the nightlife at this resort, although they had shows every night- they were not that entertaining. The 24 hour bar is very modern and beautiful, but it DEFINITELY needed music. I also think they should have the bar by the pool open at night, or another bar because the 24 hour one got pretty crowded. I would also recommend listening to the guy (Bernando) selling Coco Bongo tickets and go to town and see it one night! I wasn't able to go because I was sick but my party did and they had a blast, they said he was there with them and was very accommodating!
Overall: this is an absolutely beautiful resort, it is not rowdy, the food was delicious for the most part, and the staff is so friendly and accommodating. I would recommend going to town for dinner and entertainment though! But I would definitely recommend this resort!
amazing Christmas decorations
Tue Jan 13 09:40:11 EST 2015
my husband myself and our adult son visited this resort over the Christmas holidays for 10 days. we have visited many resorts at Christmas before but I have never seen a hotel make this much effort...
my husband myself and our adult son visited this resort over the Christmas holidays for 10 days. we have visited many resorts at Christmas before but I have never seen a hotel make this much effort for the guests before. First of all the Christmas before was beyond imagination I cannot name one thing that was not there to eat...... turkey, lamb, roast pork, beef, lobster, crayfish, shrimp, huge selection of cheeses, desserts, 2 chocolate fountains, fresh raspberries, blackberries and on and on!! Yes the food was fantastic but even more so..... the staff made a full size santa sleigh and reindeers, a huge green christmas tree ALL MADE FROM ICE. Can you imagine is was just beautiful, this was put out Christmas night and of course it had melted by the morning, it was beautiful. Also the manager Giovanni Gil brought all the kitchen staff out and recognised them in front of all the guests, I thought that was a wonderful thing to do.
The staff make this resort they are ALL so helpful, a special thanks to the front desk staff nothing is ever too much trouble for them, they are genuine and helpful, this is not something that usually happens at msot hotels. I would also like to say thank you to Maria Lopez she is an asset to this hotel.
This is our 2nd visit here the last one was in the summer time. We will be returning for sure. Please don't hesitate to ask if you have any questions regarding this resort.
A resort with character
BigRivers, Victoria, Canada
Mon Jan 12 22:15:32 EST 2015
The OMR is a gem of a resort with everything you would expect from a five star resort. The staff are friendly, attentive and efficient. The building architecture and grounds are beautiful with that...
The OMR is a gem of a resort with everything you would expect from a five star resort. The staff are friendly, attentive and efficient. The building architecture and grounds are beautiful with that Mexican look that makes you feel your really in a different country. The layout of the cabanas insures your not constantly crowded by the other quests coming and going, in fact in the evening your more then likely to run into Raccoons, Coati, Deer and various wild birds roaming the property at will.
The restaurants have the usual theme, Mexican, Italian and Asian and the menu selections were comparable to most other resorts in this regard. A big plus however was the just show up for service with no cumbersome pre booking or reservations required. The buffet has well thought out and planned variety of selections for each meal to suit the most discriminating dinner. Truly one of the best buffet's I've experienced in a long time with roast beef, seafood's and even a roast turkey one evening plus a "healthy choice area" looking for specialty meal selections.
The beach area has a long board walk which acts as a break water as well insuring the beach chair area is not subject to wave action and rising seas. A few words about the ocean here from this reviewer who lives on the shore of an island in the Pacific. Waves happen. Wind happens. The sea is seldom the quiet green blue seen in travel brochures so if your from the mid west or prairies expect conditions on the beach to vary from day to day. The OMR has done a excellent job in this regard in maintaining the beach area from wave erosion for the sun bathers who are usually the majority over swimmers. Each morning a team of workers is engaged in raking up and moving the nights deposit of sea weed from the beach but this is a never ending task so just be patient and remember that sea weed is a sign of a healthy ocean an beach.
Full compliments to the entertainment staff for their efforts to make each nights shows varied and exciting. During our stay the shows were well done and each was proceeded by a musical pre show act and on all nights except one a live band belted out Rock and Roll, Disco or Latin music well into the evening for the enjoyment of those who enjoy to dance and this has become quite the rarity in the resorts the last few years.
The OMR has everything to recommend it to potential travelers, a hearty well done to the staff and management for their efforts in making our visit so pleasurable .
Magnificent 6th visit!
summertraveler617, Boston, MA
Mon Jan 12 12:56:03 EST 2015
This was our 6th time returning to Ocean Maya Royale by H10. We return annually because the service, food and rooms are so magnificent (especially for the price). The waterfront with the 2 beaches is...
This was our 6th time returning to Ocean Maya Royale by H10. We return annually because the service, food and rooms are so magnificent (especially for the price). The waterfront with the 2 beaches is just perfect as are having 2 pools. We had a magnificent time there as usual. The rooms are the cleanest I've ever seen in any hotel, housekeeping does a thorough job.
Yovannetti who works in Mike's coffee shop now was a cocktail waitress the past few years and she is always smiling and makes us feel very welcome. We look forward to seeing her this year.
The property has a strong WIFI signal EVERYWHERE which is helpful to stay in touch back home and they offer the WIFI for FREE!
I can honestly say this was our best visit yet. We left relaxed, refreshed and feeling that we got an outstanding vacation value.
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APPLE RATINGS: Exceptional Standard of Service &
First Class; First
Class; Comfortable; Modest
Superior to other hotels with the same rating; Superior to other hotels with the same rating
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