Cancun

Ocean Maya Royale


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All Inclusive    

2018 Exceptional Values
Extra Value: Free non-stop transfers, $100 Resort Credit per room for use on spa treatments, bottle of wine and upgrades (restrictions apply).
Honeymoon: Welcome gift, one romantic dinner for two with bottle of wine (reservations required), one room service continental breakfast morning after arrival (reservations required), and room upgrade (based on availability).

2019 Exceptional Values
Honeymoon: Welcome gift, one romantic dinner for two with bottle of wine (reservations required), one room service continental breakfast the morning after arrival (reservations required), and room upgrade (based on availability).

This adults-only (18+) paradise is a favorite of Apple Vacationers! Located on the beachfront in Riviera Maya, this beautiful resort has recently undergone an extensive renovation. Surrounded by a vast panorama of enchanting tropical landscape, you'll find it difficult to remain unmoved by its stunning natural beauty.

Only 10 minutes away from Playa Del Carmen, this all-inclusive resort is the embodiment of exotic serenity. Large, comfortable rooms housed within two-story villas peer across the gardens or sea, and the soft white sands of a sheltered beachfront provide the ideal backdrop for lazy days of peaceful respite. Explore the crystal blue waters through the glare of a snorkeler's mask, or sharpen your skills on one of two tennis courts.

The Ocean Maya Royale resort offers a wide range of facilities and services for a fun-filled stay! Enjoy playing in the beautiful Caribbean on a kayak or play an invigorating game of beach volleyball. The friendly entertainment staff will ensure that you enjoy each of the facilities to the maximum. You are invited to participate actively in the day and night entertainment programs. If you enjoy scuba diving, the world-class diving center on-site offers diving lessons and different diving and snorkeling excursions, for an additional charge.

Apple Vacations guests are pampered with the following exclusive amenities: welcome amenity in room, upgraded in-room amenities including soaps and lotions, Free access to the Jacuzzi and Sauna area in Despacio Spa (reservations required), Free non-stop transfers, and more!
HOTEL LOCATION
Ocean Maya Royale is situated beachfront in the Mayan Riviera, a perfect playground from which to explore the many local attractions or simply lie back and enjoy our all-inclusive hospitality.
Address: KM. 299 CARR. FED. CHETUMAL-
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-87-34
Fax: 011-52-984-87-34701
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(complimentary)
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
There is a large outdoor free form swimming pool with a separate jacuzzi.
Golf: NEARBY
Playacar Golf Club
This championship-level golf course was carved right out of the jungle by the Robert Von Hagge Associates. This 7,202 yard course is rated 73.1 and has plenty of tee boxes for every level of play. It is situated next to Playa del Carmen.
Holes: 18
Green Fees: $
Cart Fee: $
Club Rental Fees: $
Caddy: Mandatory
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: free
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Other Sports: Archery, Beach Volleyball, Dive Shop with PADI-certified instruction.
Health Club / Spa
Jacuzzi: Complimentary
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Ocean Maya Royale is an All-Inclusive beachfront resort surrounded by extensive tropical landscaping of hibiscus and bougainvillea. Each of the 320 air-conditioned rooms is housed within a two-story bungalow unit, with eight rooms per bungalow. Guests will find themselves captivated by the dazzling landscape of the surrounding garden areas, while the wide selection of land and water sports is sure to please. Other features include nightly entertainment, domestic brand drinks. Beach: The property is situated on a long stretch of sheltered white sand. Check-in: 3:00 pm
Check-out: 12 noon
Total Rooms: 320
Year Opened: 1998 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. Imported drinks are not included with the All-Inclusive Plan. Men are required to wear pants for dinner dining at the main buffet and all A La carte restaurants.
ROOM TYPES
MAYA DELUXE OCEAN VIEW ROOM
Ocean view rooms with modern and elegant facilities. One king or two queen beds. Sofabed in rooms with king bed. Balcony or terrace. Free safe.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
ROMANCE SUITE
Spacious room with living room overlooking the garden. King bed and sofa bed. Balcony. Bathrobe and slippers. Jacuzzi for two in bathroom. VIP bath amenities.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
PRIVILEGE JUNIOR SUTE
Private terrace, free wifi in room, welcome gift & bottle of wine per room. Special bedding, VIP Privilege amenities, mini-bar stocked daily with water, soft drinks, beer. Premium drinks available. Access to privilege concierge, lounge & private beach.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
HONEYMOON MAYA DELUXE
King bed, Furnished balcony, Double jacuzzi, Garden view, Flat screen, Iron/ironing board, Mini-bar, Sitting area, Vanity mirror, Amenity kit, Welcome gift, Pillow menu, Bathrobe/slippers, Ipod docking station, No rollaways available.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
HONEYMOON JUNIOR SUITE
Exclusive and modern junior suite designed for honeymooning couples. King bed and terrace with Jacuzzi for two. Room service. Bathrobe and slippers. VIP bath amenities.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
MAYA DELUXE ROOM
King or 2 queen beds, balcony or terrace, garden or sea view. Modern and elegant decoration with all of the comforts. Sofa-bed (single or double). Mini-bar restocked daily with water, soft drinks and beer. No rollaways available.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Ocean Maya Royale features 1 meal plan options:
All Meals, Drinks & Tips-All, Domestic Drinks only
There are 5 Restaurants at Ocean Maya Royale:
Yookoso - Japanese specialties open only for dinner from 6 p.m. to 10 p.m.
La Dolce Vita - Italian restaurant. Open for dinner from 6 p.m. to 10 p.m.
Blue Moon - International cuisine served for dinner from 6 p.m. to 10 p.m.
La Hacienda - The main buffet restaurant. Breakfast: 7 a.m. to 11 a.m. Lunch: 12:30 p.m. to 3 p.m. Dinner 6:30 p.m. to 10 p.m.
El Charro - Snack area from 11 a.m. to 5:30 p.m. and a Mexican a la carte restaurant from 6:30 p.m. to 10:00 p.m.
ACTIVITIES & ENTERTAINMENT
Nightly Activities & Entertainment:
Nightly Entertainment, Professional Shows in the indoor theater.
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
1348 Recommend
1348 past Apple Vacationers would recommend Ocean Maya Royale to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 7840reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Wonderful resort
PETER S.
Aug 29 2018
Our stay at ocean maya royale Was wonderful. The food was absolutely out of this world. I expected the beach to be small. Everything else about the resort was amazing. The Entertainment staff was very good they always had everyone trying to participate. All in all the trip was a great experience and I would definitely go back again.
Customer Rating: 

TEST
Ocean Maya Royale ... is for the royal!
JOHN S.
Aug 10 2018
We especially enjoyed the entertainment. The variety of food was unique , yet tasty. Their biggest asset is the friendliness and helpfulness of the staff. They were dealing with a difficult seaweed situation, but it was being continuously dealt with. All the resorts had the same problem. Thanks for a great time. I'd love to return.
Customer Rating: 

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Privacy Please
MICHELLE D.
Jun 26 2018
Every staff member was courteous and fun, every spot had been cleaned. My one complaint? The lack of a bathroom door in my room. I was traveling with two coworkers. We did not need to get THAT close!
Customer Rating: 

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Ocean Maya Royale
ANTHONY S.
Jun 08 2018
I had read lots of reviews about the staff asking you to sit down for a presentation. Since I have used bookvip.com and they require you to attend a presentation, I told my Apple Vacations Agent, I didn't want that. He assured my multiple times that No One from the Hotel would ask us to attend a seminar etc. We were in the hotel less than 2mins before we had hotel staff trying to get us to attend a presentation. Then they made us go check in with another office for our transportation back to the airport when we would be checking out, Again, we were asked to sit through a presentation. Even though it wasn't the hard sell of bookvip.com, Apple Vacations needs to be upfront and honest with people and prepare them for people harassing them to attend seminars or meetings etc while on vacation. just be truthful!
Customer Rating: 

TEST
Nice quaint resort
JASON M.
Jun 05 2018
This is one of the smaller resorts we have been to. It was clean, the staff was friendly and the food was excellent. The beach is very small as many reviews have stated. There was a lot of sea weed which is all over the RM currently. The hotel staff were very friendly and prompt with any request we might have. The bar staff at the pool were good but nat as attentive as other places we have stayed. We would like to mention Carlos at the Hacienda. He looked for us each morning and lunch. He provided beyond excellent service. We would also like ot mention Jorge at the Blue Moon He assure my wife was spoiled with a special desert every night of our stay. Overall a great trip with courteous and friendly staff.
Customer Rating: 

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Wonderful stay
JEFFREY D.
May 08 2018
We very much enjoyed our resort. The people working there were extremely nice and considerate. We especially loved Migel, Carlina and Isreal in the Japanese restaurant and Manerva in the Mexican restaurant was so wonderful, we asked to be seated by her again on our last night! Very relaxing place with Beautiful grounds.
Customer Rating: 

TEST
Privilege is Overrated
MEGAN P.
Apr 19 2018
My husband and I have stayed at H10 hotels before and have upgraded to privilege service. However this resort did not offer the same expectation as the others. Had I known before traveling I would not have paid the extra to upgrade. The best you get is premium liquor and that really didn’t mean much to me. Dafne, The concierge assigned to privilege was excellent and she took great care of us. The privilege rooms are bigger but I would have preferred to stay in one of the villas. The balcony and views were nicer. Privilege is the farthest from the beach so getting a chair or cabana was impossible. The pool boys were great though. They helped us bring loungers up from the beach to accommodate but otherwise there should have been an area at the pool for privilege guests. There is a designated area for privilege members at the beach however it is near one of the worst areas they have. This beach was riddled with seaweed from reefs in the area. Although expected, it was not swimmable. The smell is unbearable so sitting in that area will not do. The entertainment was subpar except for the fire show on Thursday nights. Of the few restaurants on the resort the Mexican and hibachi were the best but still average. From what I understand this is one of the older hotels and it shows. Overall the fact that I was simply Mexico made it all OK but when I go back to this particular hotel probably not. Apple vacations has always been great and the only service we use and have had no complaint. Personally I would recommend looking elsewhere but for the value and the price we paid the hotel in accommodations were worth it without upgrading to privilege.
Customer Rating: 

TEST
Good Trip
JANNA C.
Apr 03 2018
First off, it was a trip to a Mexican beach with no kids, so it is automatically a winner. As for the resort, great pools, great service, great room. The food was average at best, below average beach and could have done without the time-share pressure sales pitch as soon as we arrived but whatever. It was a good trip at a good value.
Customer Rating: 

TEST
Excellent resort but not near any activities
JAY G.
Mar 11 2018
The resort is beautiful but the hour or more ride to off-site activities wasn't great.
Customer Rating: 

TEST
Privilege Not Worth It
LEONARD B.
Mar 09 2018
Ocean Maya Royale is a nice hotel/resort, but could use an update. The food, beveridge and service are exceptional. Sargassum at the very small actual beach was overwhelming to guests and maintenance staff alike, but that is beyond the resort’s control. The pools are excellent, but the “active” pool is too close to the “quiet” pool and the “active” activities spill over into the other. But what became perturbing was from right after reception until departure, sales pressure for some “Privilege” opportunity for future H10 vacations (a ninety minute presentation with monetary inducements is required), water sports and excursions sales, spa treatments, and outsiders selling cigars, trinkets, weaving, and what not were unrelenting. It took three visits to our Amstar rep, who seemed to be in collusion wither the H10 sales people before we got our return transfer confirmation. In these instances the vacation was not relaxing nor enjoyable as it was too close to going out to buy a car that you really don’t want. And, it turned out, most of this sales targeting was a result of our purchasing the “Privilege” package. It was like we asked for it! In fairness though, Privilege did have an excellent private restaurant, top shelf liquor, Butler services, unlimited room service. The regular staff: wait staff, bar staff, reception, maintenance, managers and non motorized water sports were all excellent and made the vacation exceptional despite the drawbacks cited previously. Special shout out to Manelo and Tiger, bartender extradinaire and restaurant manager extradinaire!
Customer Rating: 

TEST
So much pressure to buy a time share
JACOB M.
Feb 14 2018
So it needs to be said that mostly this was a great vacation. However because this resort is owned by a bigger chain when the band you it makes you a target for the constant sale pitches. A black band means you’re a first timer, and they will hawk you to listen to the pitch. I just kept saying no and they were polite about it but every new guy that came around had to try. And the 7:00am room calls were annoying too. But the place itself is nice. Staff that weren’t salesmen were awesome. The animals come right up you. Very natural and calm.
Customer Rating: 

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TripAdvisor Traveller Reviews
Not 5 star
Claire K,
Wed Dec 12 16:45:22 EST 2018
Hotel was like an 18 to 30s partying constantly people so drunk can hardly stand up for the whole 2 weeks .also people having sex in the pool and no one saying anything .Beach was filthy could not get in sea with massive seaweed problem, which no one told you about but they were trying so hard to clear with diggers and a small workforce .truck going through resort everyday with trucks full of smelling seaweed On the other hand they food was excellent with a variety for every meal time with really nice restraunts the blue moon was our favourite very romantic with unlimited entry throughout your stay. Staff very friendly and always smiling and happy to help. Great choice of spirits for all inclusive. Although you did feel as if you had to tip every single member of staff on the complex as you would get skipped for the drinks Would definitely not go back advertised as a 5 star most definitely is not

Fantastic Hotel
Jules S, Southampton, United Kingdom
Wed Dec 12 00:54:25 EST 2018
Have stayed at the Ocean Maya 3 times, it never disappoints, food, service, accommodation are always to a high standard. Entertainment is good and I like the themed nights giving you different choices of food in the buffet.

Off to a rocky start
walew1,
Tue Dec 11 13:38:47 EST 2018
Chose this location for a birthday get-a-way. Be careful at this location, entrance ways are not well lighted, as well as, if you don't pay for the privilege experience, you may feel slighted. No option to pay for the privilege servicer in advance, but paid for it upon arrival. Fell and was injured on first day of arrival, room was not stocked, no water, not even to brush teeth or take medication, only because of injury and complaints were we satisfied. Special thanks to Aranza, at the front desk, Carlos at the beach bar. Eber at the pool bar and Victor at La Dolce Vita for making this trip amazing in spite of everything. Food was great, wheel chair and books were helpful, and in room service because I could not walk or move on my own. Other guests that we spoke with said that if you did not pay the extra for the privilege service, it sucked...in terms of service and liquor included. Don't know, BUT in spite of everything, we had a great time,... I was able to enjoy the bubble pool party, even with a bad ankle, what a blast. Would go back again, watching where I step to avoid injury.

Love the staff!!
Peggy D,
Mon Dec 10 15:35:47 EST 2018
Love the resort, the grounds,and the food, but most of all love the staff! Everyone here is awesome. The entertainment staff,Andrea, Sebastian,Christian,and margarita go out of the way to make sure you have fun! The bar staff, Ollie,Miguel,and Eber always ready to pour you a delicious drink. The managers and privilege staff,aranza, azusena,andNicole go out of their way to make sure your vacation is wonderful. The serving staff are top notch! Karolina at the Blue Moon, Jorge at Dolce vita, Manual and Victor at the privilidge. Israel at the hibachi,and everyone at the Buffett. I highly recommend you try it for yourselves.

Even better than before
Bill F, La Grange, Kentucky
Mon Dec 10 11:36:42 EST 2018
We first stayed at Ocean Maya Royale in Dec. of 2015, then returned in 2016. Skipped 2017 in the Punta Cana, but came back for our 2018 vacation. We have not found any resort that checks off all the boxes we are looking for (All adult, all inclusive, ocean front) for the price and still have such a great value. This trip we noticed the grounds are in even better shape, the shows at night are better, the rooms are in great shape and the staff couldn't have treated us any better. We enjoyed meals in all the restaurants but really enjoyed the food and show in the Japanese. You can just lay back and enjoy the beach or stay involved all day with planned activities. The event staff at the pool, Andrea, Sabastian, Adrian and Christian really work to keep everyone involved and make it fun wither you take part or just watch. And the pool bar staff, Miguel, Eber and the rest of the guys work their butts off to keep a cold drink in your hand. They know more interesting drinks than the bartender in your local bar. (Ask Miguel for a Mexican Gatorade). My wife would want me to mention the housekeeper who kept out room spotless and the guy who kept our mini fridge stocked. If you are looking for price, all adult, all inclusive and on the beach in Mexico, you can not beat the Ocean Maya Royale. And yes, we are already planning our 2019 trip.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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