Cancun

Ocean Maya Royale


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All Inclusive    

Exceptional Values!
Extra Value: Free non-stop transfers, Welcome amenity in room, Upgraded in room amenities, Free access to the Jacuzzi and Sauna area in Despacio Spa; reservations required, $100 resort credit per room, per stay for use on spa treatments, bottle of wine, and upgrades (restrictions apply).
Honeymoon: Welcome gift, one romantic dinner for two with bottle of wine (reservations required), one room service continental breakfast morning after arrival (reservations required), and room upgrade (based on availability).

This adults-only (18+) paradise is a favorite of Apple Vacationers! Located on the beachfront in Riviera Maya, this beautiful resort has recently undergone an extensive renovation. Surrounded by a vast panorama of enchanting tropical landscape, you'll find it difficult to remain unmoved by its stunning natural beauty.

Only 10 minutes away from Playa Del Carmen, this all-inclusive resort is the embodiment of exotic serenity. Large, comfortable rooms housed within two-story villas peer across the gardens or sea, and the soft white sands of a sheltered beachfront provide the ideal backdrop for lazy days of peaceful respite. Explore the crystal blue waters through the glare of a snorkeler's mask, or sharpen your skills on one of two tennis courts.

The Ocean Maya Royale resort offers a wide range of facilities and services for a fun-filled stay! Enjoy playing in the beautiful Caribbean on a kayak or play an invigorating game of beach volleyball. The friendly entertainment staff will ensure that you enjoy each of the facilities to the maximum. You are invited to participate actively in the day and night entertainment programs. If you enjoy Scuba diving, the world-class diving center on-site offers diving lessons and different diving and snorkeling excursions, for an additional charge.

Apple Vacations guests are pampered with the following exclusive amenities: welcome amenity in room, upgraded in-room amenities including soaps and lotions, Free access to the Jacuzzi and Sauna area in Despacio Spa (reservations required), Free non-stop transfers, and more!
HOTEL LOCATION
Ocean Maya Royale is situated beachfront in the Mayan Riviera, a perfect playground from which to explore the many local attractions or simply lie back and enjoy our all-inclusive hospitality.
Address: KM. 299 CARR. FED. CHETUMAL-
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-87-34
Fax: 011-52-984-87-34701
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(complimentary)
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
There is a large outdoor free form swimming pool with a separate jacuzzi.
Golf: NEARBY
Playacar Golf Club
This championship-level golf course was carved right out of the jungle by the Robert Von Hagge Associates. This 7,202 yard course is rated 73.1 and has plenty of tee boxes for every level of play. It is situated next to Playa del Carmen.
Holes: 18
Green Fees: $
Cart Fee: $
Club Rental Fees: $
Caddy: Mandatory
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: free
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Other Sports: Archery, Beach Volleyball, Dive Shop with PADI-certified instruction.
Health Club / Spa
Jacuzzi: Complimentary
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Ocean Maya Royale is an All-Inclusive beachfront resort surrounded by extensive tropical landscaping of hibiscus and bougainvillea. Each of the 320 air-conditioned rooms is housed within a two-story bungalow unit, with eight rooms per bungalow. Guests will find themselves captivated by the dazzling landscape of the surrounding garden areas, while the wide selection of land and water sports is sure to please. Other features include nightly entertainment, domestic brand drinks. Beach: The property is situated on a long stretch of sheltered white sand. Check-in: 3:00 pm
Check-out: 12 noon
Total Rooms: 320
Year Opened: 1998 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. Imported drinks are not included with the All-Inclusive Plan. Men are required to wear pants for dinner dining at the main buffet and all A La carte restaurants.
ROOM TYPES
DELUXE ROOM
King or 2 queen beds, balcony or terrace, garden or sea view. Modern and elegant decoration with all of the comforts. Sofa-bed (single or double). Mini-bar restocked daily with water, soft drinks and beer. No rollaways available.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE OCEAN VIEW ROOM
Ocean view rooms with modern and elegant facilities. One king or two queen beds. Sofabed in rooms with king bed. Balcony or terrace. Free safe.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
ROMANCE SUITE
Spacious room with living room overlooking the garden. King bed and sofa bed. Balcony. Bathrobe and slippers. Jacuzzi for two in bathroom. VIP bath amenities.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
PRIVILEGE JUNIOR SUTE
Private terrace, free wifi in room, welcome gift & bottle of wine per room. Special bedding, VIP Privilege amenities, mini-bar stocked daily with water, soft drinks, beer. Premium drinks available. Access to privilege concierge, lounge & private beach.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE HONEYMOON
King bed, Furnished balcony, Double jacuzzi, Garden view, Flat screen, Iron/ironing board, Mini-bar, Sitting area, Vanity mirror, Amenity kit, Welcome gift, Pillow menu, Bathrobe/slippers, Ipod docking station, No rollaways available.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
HONEYMOON JUNIOR SUITE
Exclusive and modern junior suite designed for honeymooning couples. King bed and terrace with Jacuzzi for two. Room service. Bathrobe and slippers. VIP bath amenities.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Ocean Maya Royale features 1 meal plan options:
All Meals, Drinks & Tips-All, Domestic Drinks only
There are 5 Restaurants at Ocean Maya Royale:
El Charro - Snack area from 11 a.m. to 5:30 p.m. and a Mexican a la carte restaurant from 6:30 p.m. to 10:00 p.m.
Yookoso - Japanese specialties open only for dinner from 6 p.m. to 10 p.m.
La Dolce Vita - Italian restaurant. Open for dinner from 6 p.m. to 10 p.m.
Blue Moon - International cuisine served for dinner from 6 p.m. to 10 p.m.
La Hacienda - The main buffet restaurant. Breakfast: 7 a.m. to 11 a.m. Lunch: 12:30 p.m. to 3 p.m. Dinner 6:30 p.m. to 10 p.m.
ACTIVITIES & ENTERTAINMENT
Nightly Activities & Entertainment:
Nightly Entertainment, Professional Shows in the indoor theater.
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
1348 Recommend
1348 past Apple Vacationers would recommend Ocean Maya Royale to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6419reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Absolutely AMAZING!
caddison1, Winnipeg, Canada
Wed Jun 21 21:29:32 EDT 2017
My stay at the Ocean Maya Royale was absolutely amazing and I will never forget it. The room was great I do recommend a room on the second floor a bit more privacy. The food was incredible from each restaurant we went to and had so many options to choose from. Most of all the entertainment staff was amazing! Super fun and great to talk to me and my friend got to make some lasting relationships with each one of them. The staff included Alexis, who taught me how to salsa for the first time and was great to talk to while teaching me some Spanish, Brayan very friendly and did a great job instructing water aerobics while we were there and lead the kayak tour as well, Aranza, Pamela and Erik (amazing dance skills) were so great to get to know too and last but not least was Margarita she was so kind and truly made our experience memorable. The activities offered made our stay fantastic as well as the unique foam parties the hotel has at the pool were amazing! Overall A+ and I know me and my friend will be back!

Absolutely FANTASTIC
Courtney A,
Wed Jun 21 13:41:17 EDT 2017
I had the most incredible time at the Ocean Maya Royale with my friend. We loved the activities offered, the room, the food, and the people we met. The entertainment staff was absolutely amazing and were so friendly and fun to be around. These awesome individuals include Aranza, Alexis, Brayan, Pamela, Erik, Rodrigo, Miguel and of course the memorable Margarita who took care of us for which activities to partake in. The staff was by far one of the highlights of my stay and I looked forward to talking with them everyday. I also loved how every morning they offered arts and crafts plus different tours included with the hotel such as a kayak tour or a lagoon tour. Every night there were incredible shows we went to and we had a blast. Putting it simply, there is always something to do at this resort and I loved it! Another highlight was definitely the foam party that happened every Wednesday and Sunday at 3pm so unique and so much fun! I can say with absolute certainty that me and my friend will be back to the Ocean Maya Royale! Absolutely FANTASTIC!

Great place Great staff
regiment76, Sunderland, United Kingdom
Wed Jun 21 09:39:04 EDT 2017
Our 5th time at the OMR and still one of the best resorts we've been to. Was very pleased and gratefull for the upgrade following my concern from last year, once again thank you for a great and positive response. The resort is immaculate with beautiful gardens, I do walk around and appreciate your ground staffs efforts. The food is plentiful and varied in the main dinning area and if you fancy a change there's other specialist restaurants you can book to. A special thank you to Carolina, you've grown into a strong caring young woman, it feels like we're visiting a daughter when we see you every year. The waiting staff are exceptional all round, especially the young lady's Tila, Yonette who kept us regularly watered, with a smile and a chat. To Carla from privilege, your great at your job, most guests are nice, keep smiling. The front of house guys were indebted to you for pulling out all the stops and getting us to the airport on time to catch our flight ( big accident on the main road) which prevented us being picked up by scheduled transport. Great job, well done. Please pass this on. Once again thank you all for another memorable and relaxing holiday. Gerry and Jan

Most Honest Review
Brokenarrowhot1,
Tue Jun 20 09:18:40 EDT 2017
Let me preface by saying that I have been in the hotel industry for 3 years and I am extremely particular about the hotels I stay in. So my review will be very honest. Safety: The area is secure with a fence. Upon arrival you are met with a security guard and he checked that we were in fact guests very thoroughly. There is security everywhere as well. Especially at night. Grounds: There was ALWAYS someone outside, landscaping, cleaning, painting, or taking care of the property in some way. Of course there were a little few things little things like the little bridge to our room needs to be repaired just a little bit but you can walk across it. The bugs are another story. I received so many bug bites even using a bug spray that I had to go to War-Mart and purchase hydrocortisone cream. Upon arrival back to the states they were so severe that I ended up having to go to the doctor. They were a mixture of mosquito, sand fleas, and spider bites. I had two spider bites that looked a little wonky. Check in: I had to pay in advance which I did not like and I am not customary too. It wasn't a big deal but I rather pay at the end of my stay. The front desk staff was extremely nice and courteous. Rooms: I stayed in building 23 on the second floor. I had a very large balcony. The room was not dirty. The floors could have used a good wax and the shower door could have been cleaned but it was ok. There was a sizable crack in the wall. The staff provided us with more than enough towels, shampoo, conditioner, soap, etc. I wish they would have provided more bottled water in the room but we just went up to the bar and got some. The housekeeping staff did a wonderful job making sure our bed was made, towels folded, and they even hung our swimsuits outside to dry which I appreciated very much. Food: I had the pleasure of eating at Bluemoon, the hibachi restaurant, the Italian restaurant, and both buffets. I read so many reviews about the food and how bland it was. I traveled with a group of 14 and every single one of us were satisfied with the food. We only had one bad experience but it left a huge impact on our group. We met at El Charro, the Mexican restaurant by the pool one evening. The man was kind of heavy set and he seemed to be in charge. We arrived at approximately 8pm and were told they couldn't seat us until everyone showed up. No big deal. We all arrived by 8:15pm and he said that he would prepare our tables. (Why would he not get a head start?) Anyhow, we waiting around 20 minutes for our table to get ready and we see it in the window and it looked set up to us so we asked him and he said "Yes you can go sit". We had to share menus. Which is fine. We sat there for I kid you not, 30 MINUTES before anyone even took our order and all the staff kept looking away from us. We finally had to ASK the man to take our order. Meanwhile we are all getting up and down to get our own drinks from the bar. We also had to ask for chips and queso and they did not bring enough out for everyone . Meanwhile the staff repeatedly ignored us even though there were only a few tables outside (with two people at each!). The same man that was pretty much ignoring us was also very rude to me the morning before. I came in around 11 to eat lunch at the buffet. I sat at a table by a window and proceeded to eat. He told me I had to get up and move! He wanted all the guests on the other side of the restaurant. I picked up ALL my stuff with no help from him and moved to a table. Well I guess he didn't want me sitting at that table either. So I had to move to another one close to the door and where people were walking in and out. I told him "Thanks for helping me". Customer service goes a long way and this man had zero! Bars: The drinks are strong. I brought my own cup. They filled it up each time. There were only a few drinks that I liked because I was not "Privileged" I was not going to pay an extra $70 per day so I could drink top shelf liquor, so I was limited on what I drank. But the tequila was good. All the bartenders are WONDERFUL! Oly was fantastic! The bar in the pool is fast! So go to that one! Also I noticed the drinks taste different at each bar. But the pool one seemed to be the most consistent. The Pools: Very large and nice. I will say I almost died during the foam party. But the pools were very clean and could hold a lot of people. I will tell you, there are not nearly enough pool chairs at all. The Beach: From the reviews that I read, I knew to expect a small beach with a lot of seaweed. The staff does their best to remove the seaweed but it's honestly a losing battle. There is a little lagoon if you walk to the left of the resort about 15 minutes with crystal clear water and fish. It was beautiful and perfect for snorkeling. However the trek is horrid. You have to walk through this area behind the Italian restaurant and the seaweed is horrendous. Make sure you wear water shoes! Again, there aren't very many shaded beach chairs. Activities: I parasailed there and had a great experience. The staff was great. The hotel also has activities throughout the day. The foam party was my least favorite. The karaoke was a blast. Just be prepared. Most people that sang were like professionals so there wasn't any drunk karaoke :( I also had to tip the dj $20 just so my boyfriend and friend could sing before they shut it down. We waited about two hours for them to sing. Excursions: They have someone there to set up excursions to Xel-Ha and Tulum. The girl there tried to jack up the price once we arrived however we saved all of her emails. Her boss requested to see those emails so we provided them and got the price were were quoted. Wifi: I was very impressed at the wifi signal. It reached all the way to the beach! All in all, I probably would not stay at this resort again because the beach is a huge deal for me. My friends picked this hotel via United Vacations. They are big pool people and I am a big beach person. So if you love pools, this is the hotel for you. If you want a beautiful beach, look elsewhere. I also got extremely sick there too. I have had a really bad case of uh tummy issues so to speak. It started on the 3rd day I was there and I am on day 7 of being sick. I went to the doctor for the bug bites and for the stomach issues. SO take some prescription strength anti-diarrheal medicine with you.

Sizzling Summer Trip
j0hnandcathy, Kirkcaldy, United Kingdom
Tue Jun 20 08:22:18 EDT 2017
On arrival, met with a glass of bucks fizz, simple check in, passports copied, wristbands attached. Driven in buggy with luggage to room. As booked, Superior ocean view in block 12, best room in the whole complex by far. Looking straight onto the beach and Caribbean sea. Safe and a/c included, no deposits required. Food, amazing choice and different every day. Drink, cocktails good, beer good, wine good, lots of branded spirits i.e. dark rum was Captain Morgans. Room fridge restocked daily, iron and ironing board in the room too. Staff work very hard but always with a smile. Evening entertainment, although we dont normally bother, was really good, only negative was not enough seating for everyone. I think some people ate early, just to bag a table. Read complaints about the seaweed but the guys are out from 7am ish raking it up. We were on the beach every day, plenty of sunbeds, even though some people got up at 6am to bag their spot. Beds around the noisy pool seem to get grabbed first, didnt bother us as we are beach lovers. Day entertainment staff keep things ticking along nicely. Do the 15 minute walk to the left, along the beach, the lagoon is amazing, well worth a dip. Pool party every Wednesday and Sunday, what a blast. The trip to Coba is well worth it, only one you still get to climb, unlike chitchenitza and Tulum, which are roped off. Overall, had a great relaxing holiday.



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