Cancun

Ocean Maya Royale


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All Inclusive    

2018 Exceptional Values
Extra Value: Free non-stop transfers, $100 Resort Credit per room for use on spa treatments, bottle of wine and upgrades (restrictions apply).
Honeymoon: Welcome gift, one romantic dinner for two with bottle of wine (reservations required), one room service continental breakfast morning after arrival (reservations required), and room upgrade (based on availability).

This adults-only (18+) paradise is a favorite of Apple Vacationers! Located on the beachfront in Riviera Maya, this beautiful resort has recently undergone an extensive renovation. Surrounded by a vast panorama of enchanting tropical landscape, you'll find it difficult to remain unmoved by its stunning natural beauty.

Only 10 minutes away from Playa Del Carmen, this all-inclusive resort is the embodiment of exotic serenity. Large, comfortable rooms housed within two-story villas peer across the gardens or sea, and the soft white sands of a sheltered beachfront provide the ideal backdrop for lazy days of peaceful respite. Explore the crystal blue waters through the glare of a snorkeler's mask, or sharpen your skills on one of two tennis courts.

The Ocean Maya Royale resort offers a wide range of facilities and services for a fun-filled stay! Enjoy playing in the beautiful Caribbean on a kayak or play an invigorating game of beach volleyball. The friendly entertainment staff will ensure that you enjoy each of the facilities to the maximum. You are invited to participate actively in the day and night entertainment programs. If you enjoy Scuba diving, the world-class diving center on-site offers diving lessons and different diving and snorkeling excursions, for an additional charge.

Apple Vacations guests are pampered with the following exclusive amenities: welcome amenity in room, upgraded in-room amenities including soaps and lotions, Free access to the Jacuzzi and Sauna area in Despacio Spa (reservations required), Free non-stop transfers, and more!
HOTEL LOCATION
Ocean Maya Royale is situated beachfront in the Mayan Riviera, a perfect playground from which to explore the many local attractions or simply lie back and enjoy our all-inclusive hospitality.
Address: KM. 299 CARR. FED. CHETUMAL-
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-87-34
Fax: 011-52-984-87-34701
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(complimentary)
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
There is a large outdoor free form swimming pool with a separate jacuzzi.
Golf: NEARBY
Playacar Golf Club
This championship-level golf course was carved right out of the jungle by the Robert Von Hagge Associates. This 7,202 yard course is rated 73.1 and has plenty of tee boxes for every level of play. It is situated next to Playa del Carmen.
Holes: 18
Green Fees: $
Cart Fee: $
Club Rental Fees: $
Caddy: Mandatory
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: free
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Other Sports: Archery, Beach Volleyball, Dive Shop with PADI-certified instruction.
Health Club / Spa
Jacuzzi: Complimentary
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Ocean Maya Royale is an All-Inclusive beachfront resort surrounded by extensive tropical landscaping of hibiscus and bougainvillea. Each of the 320 air-conditioned rooms is housed within a two-story bungalow unit, with eight rooms per bungalow. Guests will find themselves captivated by the dazzling landscape of the surrounding garden areas, while the wide selection of land and water sports is sure to please. Other features include nightly entertainment, domestic brand drinks. Beach: The property is situated on a long stretch of sheltered white sand. Check-in: 3:00 pm
Check-out: 12 noon
Total Rooms: 320
Year Opened: 1998 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. Imported drinks are not included with the All-Inclusive Plan. Men are required to wear pants for dinner dining at the main buffet and all A La carte restaurants.
ROOM TYPES
PRIVILEGE JUNIOR SUTE
Private terrace, free wifi in room, welcome gift & bottle of wine per room. Special bedding, VIP Privilege amenities, mini-bar stocked daily with water, soft drinks, beer. Premium drinks available. Access to privilege concierge, lounge & private beach.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE HONEYMOON
King bed, Furnished balcony, Double jacuzzi, Garden view, Flat screen, Iron/ironing board, Mini-bar, Sitting area, Vanity mirror, Amenity kit, Welcome gift, Pillow menu, Bathrobe/slippers, Ipod docking station, No rollaways available.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
HONEYMOON JUNIOR SUITE
Exclusive and modern junior suite designed for honeymooning couples. King bed and terrace with Jacuzzi for two. Room service. Bathrobe and slippers. VIP bath amenities.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE ROOM
King or 2 queen beds, balcony or terrace, garden or sea view. Modern and elegant decoration with all of the comforts. Sofa-bed (single or double). Mini-bar restocked daily with water, soft drinks and beer. No rollaways available.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE OCEAN VIEW ROOM
Ocean view rooms with modern and elegant facilities. One king or two queen beds. Sofabed in rooms with king bed. Balcony or terrace. Free safe.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
ROMANCE SUITE
Spacious room with living room overlooking the garden. King bed and sofa bed. Balcony. Bathrobe and slippers. Jacuzzi for two in bathroom. VIP bath amenities.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Ocean Maya Royale features 1 meal plan options:
All Meals, Drinks & Tips-All, Domestic Drinks only
There are 5 Restaurants at Ocean Maya Royale:
La Dolce Vita - Italian restaurant. Open for dinner from 6 p.m. to 10 p.m.
Blue Moon - International cuisine served for dinner from 6 p.m. to 10 p.m.
La Hacienda - The main buffet restaurant. Breakfast: 7 a.m. to 11 a.m. Lunch: 12:30 p.m. to 3 p.m. Dinner 6:30 p.m. to 10 p.m.
El Charro - Snack area from 11 a.m. to 5:30 p.m. and a Mexican a la carte restaurant from 6:30 p.m. to 10:00 p.m.
Yookoso - Japanese specialties open only for dinner from 6 p.m. to 10 p.m.
ACTIVITIES & ENTERTAINMENT
Nightly Activities & Entertainment:
Nightly Entertainment, Professional Shows in the indoor theater.
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
1348 Recommend
1348 past Apple Vacationers would recommend Ocean Maya Royale to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6823reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
CINDY L.
Nov 10 2017
Most of the bar maids were excellent
Customer Rating: 

Awesome 2nd visit
CARY A.
Oct 24 2017
We visit Ocean Maya a couple years ago and being unable to decide where to go this year decided to return. As we remembered it is overall one of our favorite places. The whilelife here is unmatched anywhere else we have been, meaning numerous animals will eat right out of your hand. We prefer the medium size, authentic looking and traditional Mexican style which this is. Not too big, but big enough for a wide variety of things to do and guests. Love it, can't go wrong here.
Customer Rating: 

Checking In
TERRY W.
Oct 05 2017
I know it states that the room would be ready at 3 pm but it would be so nice to get in before 3. You are up early to catch your flight and then you get to the hotel early. You are hot and tired and then can't get in the room until 3pm. Makes a really long and tiring day.
Customer Rating: 

We will go back to Ocean Maya Royale!
JUDITH D.
Sep 16 2017
Excellent customer service, nightly live entertainment of professional singers or musicians from 7pm to midnight, delicious food, fine restaurants and buffet, nice pools at this resort! Well maintained tropical grounds. We've vacationed in Mexico more than 13 times and this is our top choice! Loved it. Beach was damaged in storms and management is working hard to restore the ocean access area. We highly recommend this adults-only resort! Can't wait to go back!
Customer Rating: 

People go on vacation to eat and drink.
NATHANIEL B.
Aug 27 2017
At two places the food was delicious but I felt like the food selections were awful especially for the romantic dinner. We didn't even have ours because the food was nothing we were willing to eat. Breakfast wasn't that good either and room service food was fair. We did enjoy habachi and the Italian restaraunt but that was it.
Customer Rating: 

Engaged in Riveria Maya!
DUSTIN R.
Aug 15 2017
Everything was above average. Our stay was nice overall.
Customer Rating: 

Ocean Maya Royale
PAMELA T.
Aug 01 2017
This was our first apple vacation and I must admit I was very pleased with everything. This specific resort is excellent in all aspects from service to food to staff to activities. I will definitely use Apple again.
Customer Rating: 

Basic at Best!
MITZI F.
Jul 25 2017
Reflecting on my vacation stay and accurate travel accommodations back to the airport from the resort. The travel agent at the resort was very unprofessional and upsetting to deal with and left a very bad impression on the whole experience at the end of the vacation. Because of this I will not use or recommend this travel source in the future.
Customer Rating: 

Great Trip
JOSEPH G.
Jul 25 2017
The only bad thing I could say is they don't really tell you anything about the services you have available to you. You have to ask how to use them and sometimes they aren't even available even though they said they would be. So I think it is a huge lack of communication with a language barrier and over promising.
Customer Rating: 

We walked into a foam party!
LINDSEY S.
Jul 12 2017
We arrived Saturday, July 1st around 10am, our room was ready at 3pm. We were taken to our room which had a beautiful ocean view and we were a quick walk to the pool and pool bar area! My boyfriend and I stayed at Ocean Maya Royale for 7 nights. We had an excellent time together and went on a catamaran booze cruise/snorkeling tour which was very easy to book via apple. Breakfast and lunch food was good, but I preferred the dinner food much more. We went to the dinner Italian restaurant 3 times while we were there, it had the best view of the ocean and we really enjoyed the food! Drinks were very good & strong. The resort does offer a "Privilege" service for an additional cost, but we did not think it was worth the price. Unless you are an alcohol snob, I wouldn't upgrade! We did bring cash to tip the hotel staff, we even got surprise chocolate covered strawberries, champagne and tequila from our room service waiter! My only complaint is that there were a TON of mosquitoes in our room and on the property. We noticed that the housekeepers do not close the door when they are cleaning which attributed to the bugs in the room. I also noticed that when we were watching the shows in the outdoor area, I would get more & more bites. My tip... bring a HUGE bottle of bug spray... I came home with about 30 bug bite souvenirs (even with using a whole bottle of bug spray). Overall, we were very happy with our stay and the cost of our trip! We would recommend it!
Customer Rating: 

Nice Hotel, Horrible Beach
FATIMA K.
Jul 05 2017
Hotel is very nice and clean, room service was great. We had clean towels and clean room when we returned to our room. Service at the bars was terrible, I would have to wait until bartenders stopped flirting with the young girls. On the beach and poolside service was terrible also. I ordered a drink few times not once and waiters forgot to deliver or never showed up. Beach, what can I say if you are a beach person like me don't go to Ocean Maya Royale. Pick another hotel with better beach reviews.
Customer Rating: 

TripAdvisor Traveller Reviews
Fantastic!
MommaNeedsATan, Ontario, Canada
Tue Dec 12 00:13:33 EST 2017
Overall our stay was wonderful. The staff at this resort is amazing. The hotel should be proud of how hard the employees work! Everyone was wonderful and very accommodating. The hotel is a bit older but very well maintained. Our room showed signs of wear and tear but was well cleaned and stocked daily. Air worked well and plenty of hot water. We tried all of the a la cartes. Each one was fantastic with top notch service. La Dolce Vita and Blue Moon were my favourite. Yookosa and El Charro were a close second. We did not make reservations but had no problem getting a table. The main buffet was also good, especially at breakfast!!! Bar service was spot on anywhere at the resort. Mike's Coffee was also a nice touch. Great lattes and cappuccinos. Alfredo, Fransisco, Nacho, Miguel, Oli, Absalon, David and Guillermo - well done!! The entertainment staff was very energetic and fun. Papi Hamlet, woot woot. Especially liked the Iron Chef paella competition. Beer and Grill Fest was pretty cool too ... bacon wrapped burgers and dogs with ice cold beer - yes please!!! We knew ahead of time that the beach was small. I'm a huge beach person so it was sort of a let down but it surely did not spoil our week. Being around the pool allowed us to meet lots of new friends. Overall two thumbs up!!!

Absolutely fabulous!!!!!
dkrieger249, Suffolk, Virginia
Mon Dec 11 18:43:50 EST 2017
We just got back from a week's stay and we didn't want to leave! We were met at the door with mimosas and the smiling, friendly faces of the welcoming staff. They were so accommodating! The front desk staff were the same, explained everything and stated that if we had any questions or issues that they would be dealt with immediately. Our next stop was the lobby bar where we met Ole, the most fabulous bartender. He remembered everyone's name and what we drank. We got checked in and headed to our rooms, which were all that was promised. The bed was a little firmer than I would like, but we didn't plan on spending much time in our room anyway. We put our things away and headed to the pool, where we met, and became friends with, the most amazing staff that we could have asked for. Margarita Hernandez, in entertainment and tours was so sweet and made my parasailing adventure so much fun. She also set up a scuba diving trip for my husband and three friends. I will be forever grateful for her kindness and sweet demeanor. The bartender Ignacio (Nacho) is so much fun! Our favorite waiter at the pool was Francisco. Great sense of humor and kept the ladies guessing daily. The gentlemen at the towel station were also extremely friendly, and engaged us in conversation every day. I cannot even begin to say enough about Alexis, Cesar, Hugo, Pamela Beat and Hamlet Bravo Guizar who are the entertainment people at the pool. These young people are the very definition of what excellent work ethic looks like. We were so fortunate to have them be a part of our Ocean Maya experience. These folks made our vacation. We got to know each other and I did not expect to return home with friendships in Mexico. I need to say something about the ladies who were our servers during the shows. Ana, Tila and Yovanetti are total assets to the resort, as are all of the above mentioned. I loved the fact that they all knew our names, what we drank, and even remembered to wish a Happy Birthday to our friend. All in all, we had a blast! I'm so impressed with the work ethic, the friendliness of all of the staff. I do not want to forget to speak about the grounds-people, the ones who keep the resort looking absolutely beautiful. These folks are working early in the morning, while guests are still sleeping. We did not see even one palm tree with brown leaves, grass was always cut and trimmed and they were always aware of guests passing by and would stop their work to accommodate a guest passing by, with a smile. As previously stated, there are not enough words to speak to tell strangers reading this review how wonderful this place is and how amazing the PEOPLE who work there are. Ocean Maya does well because of the people who work there. We were very fortunate to have met them and enjoyed their company for a short time. We will be back!!!!!!

Good!!!!
Erika G,
Mon Dec 11 12:14:24 EST 2017
I love the place!!!! Is a great getaway, beach is awesome, the food and drinks and is away from everything. Love been there!!! Beautiful shops, and the rooms were fantastic Thank you Ocean Maya Royale

Top notch again!
Trish B,
Fri Dec 08 11:52:40 EST 2017
Just returned from an 11 night break in this wonderful hotel. This is our 5th time and it just keeps getting better. The food once again fantastic, but all credit goes to the invaluable staff. Each and every one of them. They are the first and foremost reason we return time after time. Nothing is too much trouble in whatever they do. It is amazing to us that they remember us as soon as they see us. To be treated with such sincerity is just gorgeous. We are so spoiled by yievonetti wherever she may be working and Oscar is the most outstanding personality in the restaurants. He makes sure we are happy each and every meal he is present at. He told us to make sure to ask for anything as making us happy is what he is there for! This mantra is practised throughout the resort. H10 really should be very proud of all of their staff as they all are incredible. Once again our thanks go to all concerned and can't wait to return next year. It always feels like we come home when we arrive. Plenty of time to replenish the red label stocks Tiger and Oli !! Our sincerest best wishes The whiskey man and his wife

Excellent Vacation! Excellent Service!
WhizKidMinglewood, Chicago, Illinois
Wed Dec 06 13:20:53 EST 2017
My Fiance and I had such an amazing trip! Thanks to Marisa Rios "manager on duty"!!!! Only a few times in life do you receive phenomenal service...my fiance and I LOVE Marisa. She knew exactly where to send us to have fun, as well as, what we should do to fill our day. You really only need the beach and a drink to enjoy the beautiful accommodations but it helps to have someone who points you in the RIGHT direction. The resort was great. We enjoyed our massages at the spa and lounging by the pool. The food was also good.They even have a nice gym to get a quick workout. Loved our stay and will be back. Thank you Ocean Maya Royale and THANK YOU Marisa!!!!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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