Cancun

Ocean Maya Royale


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All Inclusive    

Exceptional Values!
Extra Value: Free non-stop transfers, Welcome amenity in room, Upgraded in room amenities, Free access to the Jacuzzi and Sauna area in Despacio Spa; reservations required, $100 resort credit per room, per stay for use on spa treatments, bottle of wine, and upgrades (restrictions apply).
Honeymoon: Welcome gift, one romantic dinner for two with bottle of wine (reservations required), one room service continental breakfast morning after arrival (reservations required), and room upgrade (based on availability).

This adults-only (18+) paradise is a favorite of Apple Vacationers! Located on the beachfront in Riviera Maya, this beautiful resort has recently undergone an extensive renovation. Surrounded by a vast panorama of enchanting tropical landscape, you'll find it difficult to remain unmoved by its stunning natural beauty.

Only 10 minutes away from Playa Del Carmen, this all-inclusive resort is the embodiment of exotic serenity. Large, comfortable rooms housed within two-story villas peer across the gardens or sea, and the soft white sands of a sheltered beachfront provide the ideal backdrop for lazy days of peaceful respite. Explore the crystal blue waters through the glare of a snorkeler's mask, or sharpen your skills on one of two tennis courts.

The Ocean Maya Royale resort offers a wide range of facilities and services for a fun-filled stay! Enjoy playing in the beautiful Caribbean on a kayak or play an invigorating game of beach volleyball. The friendly entertainment staff will ensure that you enjoy each of the facilities to the maximum. You are invited to participate actively in the day and night entertainment programs. If you enjoy Scuba diving, the world-class diving center on-site offers diving lessons and different diving and snorkeling excursions, for an additional charge.

Apple Vacations guests are pampered with the following exclusive amenities: welcome amenity in room, upgraded in-room amenities including soaps and lotions, Free access to the Jacuzzi and Sauna area in Despacio Spa (reservations required), Free non-stop transfers, and more!
HOTEL LOCATION
Ocean Maya Royale is situated beachfront in the Mayan Riviera, a perfect playground from which to explore the many local attractions or simply lie back and enjoy our all-inclusive hospitality.
Address: KM. 299 CARR. FED. CHETUMAL-
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-87-34
Fax: 011-52-984-87-34701
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(complimentary)
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
There is a large outdoor free form swimming pool with a separate jacuzzi.
Golf: NEARBY
Playacar Golf Club
This championship-level golf course was carved right out of the jungle by the Robert Von Hagge Associates. This 7,202 yard course is rated 73.1 and has plenty of tee boxes for every level of play. It is situated next to Playa del Carmen.
Holes: 18
Green Fees: $
Cart Fee: $
Club Rental Fees: $
Caddy: Mandatory
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: free
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Other Sports: Archery, Beach Volleyball, Dive Shop with PADI-certified instruction.
Health Club / Spa
Jacuzzi: Complimentary
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Ocean Maya Royale is an All-Inclusive beachfront resort surrounded by extensive tropical landscaping of hibiscus and bougainvillea. Each of the 320 air-conditioned rooms is housed within a two-story bungalow unit, with eight rooms per bungalow. Guests will find themselves captivated by the dazzling landscape of the surrounding garden areas, while the wide selection of land and water sports is sure to please. Other features include nightly entertainment, domestic brand drinks. Beach: The property is situated on a long stretch of sheltered white sand. Check-in: 3:00 pm
Check-out: 12 noon
Total Rooms: 320
Year Opened: 1998 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. Imported drinks are not included with the All-Inclusive Plan. Men are required to wear pants for dinner dining at the main buffet and all A La carte restaurants.
ROOM TYPES
DELUXE ROOM
King or 2 queen beds, balcony or terrace, garden or sea view. Modern and elegant decoration with all of the comforts. Sofa-bed (single or double). Mini-bar restocked daily with water, soft drinks and beer. No rollaways available.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE OCEAN VIEW ROOM
Ocean view rooms with modern and elegant facilities. One king or two queen beds. Sofabed in rooms with king bed. Balcony or terrace. Free safe.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
ROMANCE SUITE
Spacious room with living room overlooking the garden. King bed and sofa bed. Balcony. Bathrobe and slippers. Jacuzzi for two in bathroom. VIP bath amenities.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
PRIVILEGE JUNIOR SUTE
Private terrace, free wifi in room, welcome gift & bottle of wine per room. Special bedding, VIP Privilege amenities, mini-bar stocked daily with water, soft drinks, beer. Premium drinks available. Access to privilege concierge, lounge & private beach.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE HONEYMOON
King bed, Furnished balcony, Double jacuzzi, Garden view, Flat screen, Iron/ironing board, Mini-bar, Sitting area, Vanity mirror, Amenity kit, Welcome gift, Pillow menu, Bathrobe/slippers, Ipod docking station, No rollaways available.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
HONEYMOON JUNIOR SUITE
Exclusive and modern junior suite designed for honeymooning couples. King bed and terrace with Jacuzzi for two. Room service. Bathrobe and slippers. VIP bath amenities.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Ocean Maya Royale features 1 meal plan options:
All Meals, Drinks & Tips-All, Domestic Drinks only
There are 5 Restaurants at Ocean Maya Royale:
El Charro - Snack area from 11 a.m. to 5:30 p.m. and a Mexican a la carte restaurant from 6:30 p.m. to 10:00 p.m.
Yookoso - Japanese specialties open only for dinner from 6 p.m. to 10 p.m.
La Dolce Vita - Italian restaurant. Open for dinner from 6 p.m. to 10 p.m.
Blue Moon - International cuisine served for dinner from 6 p.m. to 10 p.m.
La Hacienda - The main buffet restaurant. Breakfast: 7 a.m. to 11 a.m. Lunch: 12:30 p.m. to 3 p.m. Dinner 6:30 p.m. to 10 p.m.
ACTIVITIES & ENTERTAINMENT
Nightly Activities & Entertainment:
Nightly Entertainment, Professional Shows in the indoor theater.
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
1348 Recommend
1348 past Apple Vacationers would recommend Ocean Maya Royale to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6134reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
March 5 to 19/17
Barbara T, Edmonton, Canada
Mon Mar 20 14:56:48 EDT 2017
Was advised by our travel agent and by the hotel website website that they had renovated the hotel since our last stay 5 years ago. NOT! The place is falling apart! Stains on all the cushions in the restaurants, floors are chipped, Plumbing is questionable at the very least. At the main building it looks like they tried to paint the bathroom doors white over brown wood. What a horrible mess! Paint on the door nobs! A two year old could do a better job. Rooms are mediocre and in need of repair and overall upgrade. I cannot comment on the "Premium' suites as we paid the poor peoples rates! People who pay for premium definitely get better treatment! Food is at the buffet is COLD all the time. Only thing that was not was the omelettes or eggs that you had made right at the station! Breakfast was the best meal of the day! The entertainment staff based their entire daytime program to drinking at the pool! No activities if you were not at the pool drinking your face off! The staff 5 years ago came around twice a day to recruit for beach volleyball, yoga, dance lessons, etc. Nothing like that now. I must say the evening entertainment was generally very good. The bar staff are exceptional! Yvonetti in particular! The resort is short staffed in most of the restaurants. They work very hard. Rooms were clean but that was it! One chair for two people in the room! Only bright spot was the hard working grounds and bar staff! Good job! Definitely not worth anymore than 2 stars at the most.

Just Ok
nancyloveswine, Las Vegas, Nevada
Mon Mar 20 14:39:19 EDT 2017
This resort is an all exclusive property on the beach in PLAYA Del Carmen. It was laid out well & the people were friendly however the water was not pretty like Cancun's & that was a huge disappointment. The rooms were acceptable so no problems there. I paid to upgrade to ocean view but in hindsight, there's not really any reason to because the water wasn't pretty. We went to each restaurant trying to find something to LOVE but couldn't - it was very mediocre. The bartenders gave good service but the quality of options for brand name liquors was significantly reduced unless you upgraded to the premium package. Overall, nothing to write home about....

Great resort with top-notch hospitality and food!
Joy K, grabill
Mon Mar 20 08:11:00 EDT 2017
We have only been to 2 all inclusive resorts. This one and the Valentin Imperial. Both of them were absolutely great. When we were looking to book a resort, we were looking for an adult-only resort with great food and hospitality and Ocean Maya met our expectations! The waiters/waitresses are SO friendly. And the food was delicious. When we arrived Felipe met us and welcomed us to the resort. He was great! Such a friendly smile and throughout the week whenever he would see us he would make sure we were having a nice time and was willing to get us whatever we needed! He needs a raise HA :) Mikes Coffee was a hit for us every night! Great coffee drinks and delicious desserts! The Blue Moon restuaruant was delicious. We ate there twice. Japanese restaurant was a fun, entertainig night also! Our chef, Israel, did a super great job keeping us entertained! He clearly was talented in how he prepared and cooked our meal for us! We would definitley go back. however our only complaint was that The bar was in the lobby area so every night it was louder than we liked. We couldn't really sit in the lobby and visit with each other in a quiet setting. And the entertainment was great every night; however, this was by the lobby too so it was fairly loud. At the Valentin, the entertainment section was a little distance from the lobby so we could sit and relax in a quieter environment while in the lobby. The lobby is so pretty in all these places that, for us, it's nice to just sit and read, talk, etc. without lots of noise from people having fun and music entertainment. One other thing, There really is no beach area there unlsess you walk down to other resorts. We walked about 1/2 mile to the mangroves and that was beautiful.

I had a great time
Gabrielle R,
Sun Mar 19 06:41:33 EDT 2017
I love this hotel! I came for spring break and the staff did a great job of keeping everything orderly. There were families here at the same time and they seemed unbothered by the spring breakers. I can't wait to come back

Lovely holiday let down by maid service
,
Sat Mar 18 23:12:24 EDT 2017
We had the most amazing holiday in Ocean Maya we could not fault the food, the entertainment, the weather everything was perfect until we noticed in our first week the maid service had been riffling through our cases and in this instance stole a pair of designer sunglasses. My advice is to put everything in your safe even sunglasses if they are expensive. Such a shame that the hotel and our Thompson rep were uninterested and we had to continue the holiday on edge about what had been left out every time they came round to clean the rooms. This still frustrates me to this day and is such a shame to feel like the maids are going through your belongings looking for things to steal.



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