Cancun

Ocean Maya Royale


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All Inclusive    

Exceptional Values!
Extra Value: Free non-stop transfers, Welcome amenity in room, Upgraded in room amenities, Free access to the Jacuzzi and Sauna area in Despacio Spa; reservations required, $100 resort credit per room, per stay for use on spa treatments, bottle of wine, and upgrades (restrictions apply).
Honeymoon: Welcome gift, one romantic dinner for two with bottle of wine (reservations required), one room service continental breakfast morning after arrival (reservations required), and room upgrade (based on availability).

This adults-only (18+) paradise is a favorite of Apple Vacationers! Located on the beachfront in Riviera Maya, this beautiful resort has recently undergone an extensive renovation. Surrounded by a vast panorama of enchanting tropical landscape, you'll find it difficult to remain unmoved by its stunning natural beauty.

Only 10 minutes away from Playa Del Carmen, this all-inclusive resort is the embodiment of exotic serenity. Large, comfortable rooms housed within two-story villas peer across the gardens or sea, and the soft white sands of a sheltered beachfront provide the ideal backdrop for lazy days of peaceful respite. Explore the crystal blue waters through the glare of a snorkeler's mask, or sharpen your skills on one of two tennis courts.

The Ocean Maya Royale resort offers a wide range of facilities and services for a fun-filled stay! Enjoy playing in the beautiful Caribbean on a kayak or play an invigorating game of beach volleyball. The friendly entertainment staff will ensure that you enjoy each of the facilities to the maximum. You are invited to participate actively in the day and night entertainment programs. If you enjoy Scuba diving, the world-class diving center on-site offers diving lessons and different diving and snorkeling excursions, for an additional charge.

Apple Vacations guests are pampered with the following exclusive amenities: welcome amenity in room, upgraded in-room amenities including soaps and lotions, Free access to the Jacuzzi and Sauna area in Despacio Spa (reservations required), Free non-stop transfers, and more!
HOTEL LOCATION
Ocean Maya Royale is situated beachfront in the Mayan Riviera, a perfect playground from which to explore the many local attractions or simply lie back and enjoy our all-inclusive hospitality.
Address: KM. 299 CARR. FED. CHETUMAL-
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-87-34
Fax: 011-52-984-87-34701
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(complimentary)
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
There is a large outdoor free form swimming pool with a separate jacuzzi.
Golf: NEARBY
Playacar Golf Club
This championship-level golf course was carved right out of the jungle by the Robert Von Hagge Associates. This 7,202 yard course is rated 73.1 and has plenty of tee boxes for every level of play. It is situated next to Playa del Carmen.
Holes: 18
Green Fees: $
Cart Fee: $
Club Rental Fees: $
Caddy: Mandatory
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: free
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Other Sports: Archery, Beach Volleyball, Dive Shop with PADI-certified instruction.
Health Club / Spa
Jacuzzi: Complimentary
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Ocean Maya Royale is an All-Inclusive beachfront resort surrounded by extensive tropical landscaping of hibiscus and bougainvillea. Each of the 320 air-conditioned rooms is housed within a two-story bungalow unit, with eight rooms per bungalow. Guests will find themselves captivated by the dazzling landscape of the surrounding garden areas, while the wide selection of land and water sports is sure to please. Other features include nightly entertainment, domestic brand drinks. Beach: The property is situated on a long stretch of sheltered white sand. Check-in: 3:00 pm
Check-out: 12 noon
Total Rooms: 320
Year Opened: 1998 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. Imported drinks are not included with the All-Inclusive Plan. Men are required to wear pants for dinner dining at the main buffet and all A La carte restaurants.
ROOM TYPES
DELUXE ROOM
King or 2 queen beds, balcony or terrace, garden or sea view. Modern and elegant decoration with all of the comforts. Sofa-bed (single or double). Mini-bar restocked daily with water, soft drinks and beer. No rollaways available.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE OCEAN VIEW ROOM
Ocean view rooms with modern and elegant facilities. One king or two queen beds. Sofabed in rooms with king bed. Balcony or terrace. Free safe.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
ROMANCE SUITE
Spacious room with living room overlooking the garden. King bed and sofa bed. Balcony. Bathrobe and slippers. Jacuzzi for two in bathroom. VIP bath amenities.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
PRIVILEGE JUNIOR SUTE
Private terrace, free wifi in room, welcome gift & bottle of wine per room. Special bedding, VIP Privilege amenities, mini-bar stocked daily with water, soft drinks, beer. Premium drinks available. Access to privilege concierge, lounge & private beach.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE HONEYMOON
King bed, Furnished balcony, Double jacuzzi, Garden view, Flat screen, Iron/ironing board, Mini-bar, Sitting area, Vanity mirror, Amenity kit, Welcome gift, Pillow menu, Bathrobe/slippers, Ipod docking station, No rollaways available.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
HONEYMOON JUNIOR SUITE
Exclusive and modern junior suite designed for honeymooning couples. King bed and terrace with Jacuzzi for two. Room service. Bathrobe and slippers. VIP bath amenities.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Ocean Maya Royale features 1 meal plan options:
All Meals, Drinks & Tips-All, Domestic Drinks only
There are 5 Restaurants at Ocean Maya Royale:
La Hacienda - The main buffet restaurant. Breakfast: 7 a.m. to 11 a.m. Lunch: 12:30 p.m. to 3 p.m. Dinner 6:30 p.m. to 10 p.m.
El Charro - Snack area from 11 a.m. to 5:30 p.m. and a Mexican a la carte restaurant from 6:30 p.m. to 10:00 p.m.
Yookoso - Japanese specialties open only for dinner from 6 p.m. to 10 p.m.
La Dolce Vita - Italian restaurant. Open for dinner from 6 p.m. to 10 p.m.
Blue Moon - International cuisine served for dinner from 6 p.m. to 10 p.m.
ACTIVITIES & ENTERTAINMENT
Nightly Activities & Entertainment:
Nightly Entertainment, Professional Shows in the indoor theater.
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
1348 Recommend
1348 past Apple Vacationers would recommend Ocean Maya Royale to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6302reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Amazing experience
Queensy T,
Thu May 18 17:10:06 EDT 2017
Had an amazing time! Was celebrating my birthday weekend and since I got there everyone was really friendly and outgoing. The entertainers made sure my friend and I were having the time of our lives, one for a fact I remember by the name of Alexis Villa, whom was very outgoing and kind. Overall the hotel was amazing and definitely made it an unforgettable. ❤️

Great stay
Kyla B,
Thu May 18 12:54:25 EDT 2017
The beach was so beautiful , all of the food was delicious. My room was always cleaned beautiful every morning and the workers were very nice . Alexis Sauceda was very helpful, kind, professional. I will be returning to this resort soon.

Our honeymoon.
Danielle T,
Thu May 18 07:56:08 EDT 2017
we stayed at ocean maya by H10 well what can we say apart from perfect, we came on the 3rd may till 17th may 2017 2 weeks of bliss, we would return once the children are older as there is so much to do with the entertainment staff and viewing mexico. the entertaiment team go far and beyond to make your stay fun. the staff were always happy to help, some more then others. yovannetti was one of the waitresses we met she made us feel so welcomed and to her it wasnt just a job always made sure your drink was full and went out of her way to say hello, tried to teach us spanish but we havent got the tongue for it lol. so there is the main buffet which the food always changes and has something for everyone, there is a Italian, mexican, japenesse resaurants, but we fell in love with the romantic dining at the blue moon, carolina was the head waiter and by the end knew our hotel number as we were that often.

We were disappointed
lesare2017, Lawrence, Kansas
Tue May 16 07:46:05 EDT 2017
While the H10 Ocean Maya is a very nice resort, there are so many small things that management could improve to make it even better. First the positives: the mature landscaping is beautiful and makes walking through the grounds very enjoyable – which we prefer over a high rise hotel. The food in the buffet is some of the best we’ve had at the numerous resorts we’ve been to. Negatives are: Beginning with our bags not being delivered to our room after a 2 hour wait, and being given a room directly behind the snack bar (noisy and stinky) – but, we were reassigned a much better room the following day. There was almost zero pool and beach service from the bar and the empty glasses and plates, etc., are left out and not picked up sometimes for hours. Not enough lounge chairs around the pool – people go out very early to reserve them and then do not sit in them. The “quiet” pool was not quiet being directly adjacent to the “activity or boom boom” pool. The mini bar service was non-existent as well – we had to call “several” times and once went to the front desk to request service – no water delivered for two days! The bed pillows were some of the worst I’ve ever encountered – felt like cubed foam pieces, very lumpy. Also, many of the folks we met at the pool were having a touch of “the disease” and we did as well. I think their water filtering system is not up to par, so I used bottled water to brush my teeth and stopped eating the raw salads and fruit, which would have been rinsed in non-filtered water. The H10 needs to change their online aerial photo’s as it is very deceiving as far as the beach (or no beach) is concerned. Unfortunately, the stinky seaweed (which is no fault of the hotel) was existent and made sitting nearing the beach or even going into the water prohibitive. This was our second trip to the H10 Ocean Maya and will be our last.

We will return again!
Brandy C, Nashville
Mon May 15 11:09:17 EDT 2017
This was our second stay at this resort The first being in January 2016. We were there May 6-13 Everything was just as wonderful as last year. We stayed in room 2105. It is a top floor with a view of the ocean past the pool area. Sure there are pros and cons to every resort or vacation/holiday. Like for instance there was a rowdy bachelor party there the same week who tended to get out of hand on a few occasions, and there was one morning we didn't have any hot water.. ooh well! You walk away from the ignorant loud mouths and you skip a shower one morning..haha.. you make the BEST of it because your on vacation! The food is good for a resort in my opinion. Lots to choose from considering this is not a huge resort. It's smaller and I love it!! We made some wonderful new friends from the UK who we will be in touch with for YEARS to come. We will also keep in touch with some of the AMAZING staff who went the extra mile to make sure we enjoyed our vacation too the fullest! Go on a snorkeling tour with Maragrita!! Don't use a rep thru the travel agency. The tour with Maragrita was the best and we did both (one with each). Ignacio aka: "Nacho" is one of the reasons we returned to this place... His hard work and continuous smile is contagious. He works at the pool bar along side Miguel who is also GREAT! Inside the lobby lounge you'll find Oly! He will keep you on your toes as well. Jose checked us into our room the day we arrived and I can't thank him enough for all he did... It was perfect. Last but not least, a shout out to Stephan part of the entertainment crew! They all work so very hard here. I wish I knew all of them by name... Even the lawn keepers. They all greeted you and smiled. It was like a huge family EVERY day you see wildlife and can enjoy the beautiful surroundings. I can't imagine not liking OMR. I can't wait to return someday 😍



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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