Cancun

Ocean Maya Royale


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All Inclusive    

2018 Exceptional Values
Extra Value: Free non-stop transfers, $100 Resort Credit per room for use on spa treatments, bottle of wine and upgrades (restrictions apply).
Honeymoon: Welcome gift, one romantic dinner for two with bottle of wine (reservations required), one room service continental breakfast morning after arrival (reservations required), and room upgrade (based on availability).

This adults-only (18+) paradise is a favorite of Apple Vacationers! Located on the beachfront in Riviera Maya, this beautiful resort has recently undergone an extensive renovation. Surrounded by a vast panorama of enchanting tropical landscape, you'll find it difficult to remain unmoved by its stunning natural beauty.

Only 10 minutes away from Playa Del Carmen, this all-inclusive resort is the embodiment of exotic serenity. Large, comfortable rooms housed within two-story villas peer across the gardens or sea, and the soft white sands of a sheltered beachfront provide the ideal backdrop for lazy days of peaceful respite. Explore the crystal blue waters through the glare of a snorkeler's mask, or sharpen your skills on one of two tennis courts.

The Ocean Maya Royale resort offers a wide range of facilities and services for a fun-filled stay! Enjoy playing in the beautiful Caribbean on a kayak or play an invigorating game of beach volleyball. The friendly entertainment staff will ensure that you enjoy each of the facilities to the maximum. You are invited to participate actively in the day and night entertainment programs. If you enjoy Scuba diving, the world-class diving center on-site offers diving lessons and different diving and snorkeling excursions, for an additional charge.

Apple Vacations guests are pampered with the following exclusive amenities: welcome amenity in room, upgraded in-room amenities including soaps and lotions, Free access to the Jacuzzi and Sauna area in Despacio Spa (reservations required), Free non-stop transfers, and more!
HOTEL LOCATION
Ocean Maya Royale is situated beachfront in the Mayan Riviera, a perfect playground from which to explore the many local attractions or simply lie back and enjoy our all-inclusive hospitality.
Address: KM. 299 CARR. FED. CHETUMAL-
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-87-34
Fax: 011-52-984-87-34701
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(complimentary)
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
There is a large outdoor free form swimming pool with a separate jacuzzi.
Golf: NEARBY
Playacar Golf Club
This championship-level golf course was carved right out of the jungle by the Robert Von Hagge Associates. This 7,202 yard course is rated 73.1 and has plenty of tee boxes for every level of play. It is situated next to Playa del Carmen.
Holes: 18
Green Fees: $
Cart Fee: $
Club Rental Fees: $
Caddy: Mandatory
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: free
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Other Sports: Archery, Beach Volleyball, Dive Shop with PADI-certified instruction.
Health Club / Spa
Jacuzzi: Complimentary
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Ocean Maya Royale is an All-Inclusive beachfront resort surrounded by extensive tropical landscaping of hibiscus and bougainvillea. Each of the 320 air-conditioned rooms is housed within a two-story bungalow unit, with eight rooms per bungalow. Guests will find themselves captivated by the dazzling landscape of the surrounding garden areas, while the wide selection of land and water sports is sure to please. Other features include nightly entertainment, domestic brand drinks. Beach: The property is situated on a long stretch of sheltered white sand. Check-in: 3:00 pm
Check-out: 12 noon
Total Rooms: 320
Year Opened: 1998 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. Imported drinks are not included with the All-Inclusive Plan. Men are required to wear pants for dinner dining at the main buffet and all A La carte restaurants.
ROOM TYPES
DELUXE ROOM
King or 2 queen beds, balcony or terrace, garden or sea view. Modern and elegant decoration with all of the comforts. Sofa-bed (single or double). Mini-bar restocked daily with water, soft drinks and beer. No rollaways available.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE OCEAN VIEW ROOM
Ocean view rooms with modern and elegant facilities. One king or two queen beds. Sofabed in rooms with king bed. Balcony or terrace. Free safe.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
ROMANCE SUITE
Spacious room with living room overlooking the garden. King bed and sofa bed. Balcony. Bathrobe and slippers. Jacuzzi for two in bathroom. VIP bath amenities.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
PRIVILEGE JUNIOR SUTE
Private terrace, free wifi in room, welcome gift & bottle of wine per room. Special bedding, VIP Privilege amenities, mini-bar stocked daily with water, soft drinks, beer. Premium drinks available. Access to privilege concierge, lounge & private beach.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE HONEYMOON
King bed, Furnished balcony, Double jacuzzi, Garden view, Flat screen, Iron/ironing board, Mini-bar, Sitting area, Vanity mirror, Amenity kit, Welcome gift, Pillow menu, Bathrobe/slippers, Ipod docking station, No rollaways available.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
HONEYMOON JUNIOR SUITE
Exclusive and modern junior suite designed for honeymooning couples. King bed and terrace with Jacuzzi for two. Room service. Bathrobe and slippers. VIP bath amenities.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Ocean Maya Royale features 1 meal plan options:
All Meals, Drinks & Tips-All, Domestic Drinks only
There are 5 Restaurants at Ocean Maya Royale:
La Hacienda - The main buffet restaurant. Breakfast: 7 a.m. to 11 a.m. Lunch: 12:30 p.m. to 3 p.m. Dinner 6:30 p.m. to 10 p.m.
El Charro - Snack area from 11 a.m. to 5:30 p.m. and a Mexican a la carte restaurant from 6:30 p.m. to 10:00 p.m.
Yookoso - Japanese specialties open only for dinner from 6 p.m. to 10 p.m.
La Dolce Vita - Italian restaurant. Open for dinner from 6 p.m. to 10 p.m.
Blue Moon - International cuisine served for dinner from 6 p.m. to 10 p.m.
ACTIVITIES & ENTERTAINMENT
Nightly Activities & Entertainment:
Nightly Entertainment, Professional Shows in the indoor theater.
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
1348 Recommend
1348 past Apple Vacationers would recommend Ocean Maya Royale to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 7287reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Ocean Maya Royale
ANTHONY S.
Jun 08 2018
I had read lots of reviews about the staff asking you to sit down for a presentation. Since I have used bookvip.com and they require you to attend a presentation, I told my Apple Vacations Agent, I didn't want that. He assured my multiple times that No One from the Hotel would ask us to attend a seminar etc. We were in the hotel less than 2mins before we had hotel staff trying to get us to attend a presentation. Then they made us go check in with another office for our transportation back to the airport when we would be checking out, Again, we were asked to sit through a presentation. Even though it wasn't the hard sell of bookvip.com, Apple Vacations needs to be upfront and honest with people and prepare them for people harassing them to attend seminars or meetings etc while on vacation. just be truthful!
Customer Rating: 

TEST
Nice quaint resort
JASON M.
Jun 05 2018
This is one of the smaller resorts we have been to. It was clean, the staff was friendly and the food was excellent. The beach is very small as many reviews have stated. There was a lot of sea weed which is all over the RM currently. The hotel staff were very friendly and prompt with any request we might have. The bar staff at the pool were good but nat as attentive as other places we have stayed. We would like to mention Carlos at the Hacienda. He looked for us each morning and lunch. He provided beyond excellent service. We would also like ot mention Jorge at the Blue Moon He assure my wife was spoiled with a special desert every night of our stay. Overall a great trip with courteous and friendly staff.
Customer Rating: 

TEST
Wonderful stay
JEFFREY D.
May 08 2018
We very much enjoyed our resort. The people working there were extremely nice and considerate. We especially loved Migel, Carlina and Isreal in the Japanese restaurant and Manerva in the Mexican restaurant was so wonderful, we asked to be seated by her again on our last night! Very relaxing place with Beautiful grounds.
Customer Rating: 

TEST
Privilege is Overrated
MEGAN P.
Apr 19 2018
My husband and I have stayed at H10 hotels before and have upgraded to privilege service. However this resort did not offer the same expectation as the others. Had I known before traveling I would not have paid the extra to upgrade. The best you get is premium liquor and that really didn’t mean much to me. Dafne, The concierge assigned to privilege was excellent and she took great care of us. The privilege rooms are bigger but I would have preferred to stay in one of the villas. The balcony and views were nicer. Privilege is the farthest from the beach so getting a chair or cabana was impossible. The pool boys were great though. They helped us bring loungers up from the beach to accommodate but otherwise there should have been an area at the pool for privilege guests. There is a designated area for privilege members at the beach however it is near one of the worst areas they have. This beach was riddled with seaweed from reefs in the area. Although expected, it was not swimmable. The smell is unbearable so sitting in that area will not do. The entertainment was subpar except for the fire show on Thursday nights. Of the few restaurants on the resort the Mexican and hibachi were the best but still average. From what I understand this is one of the older hotels and it shows. Overall the fact that I was simply Mexico made it all OK but when I go back to this particular hotel probably not. Apple vacations has always been great and the only service we use and have had no complaint. Personally I would recommend looking elsewhere but for the value and the price we paid the hotel in accommodations were worth it without upgrading to privilege.
Customer Rating: 

TEST
Good Trip
JANNA C.
Apr 03 2018
First off, it was a trip to a Mexican beach with no kids, so it is automatically a winner. As for the resort, great pools, great service, great room. The food was average at best, below average beach and could have done without the time-share pressure sales pitch as soon as we arrived but whatever. It was a good trip at a good value.
Customer Rating: 

TEST
Excellent resort but not near any activities
JAY G.
Mar 11 2018
The resort is beautiful but the hour or more ride to off-site activities wasn't great.
Customer Rating: 

TEST
Privilege Not Worth It
LEONARD B.
Mar 09 2018
Ocean Maya Royale is a nice hotel/resort, but could use an update. The food, beveridge and service are exceptional. Sargassum at the very small actual beach was overwhelming to guests and maintenance staff alike, but that is beyond the resort’s control. The pools are excellent, but the “active” pool is too close to the “quiet” pool and the “active” activities spill over into the other. But what became perturbing was from right after reception until departure, sales pressure for some “Privilege” opportunity for future H10 vacations (a ninety minute presentation with monetary inducements is required), water sports and excursions sales, spa treatments, and outsiders selling cigars, trinkets, weaving, and what not were unrelenting. It took three visits to our Amstar rep, who seemed to be in collusion wither the H10 sales people before we got our return transfer confirmation. In these instances the vacation was not relaxing nor enjoyable as it was too close to going out to buy a car that you really don’t want. And, it turned out, most of this sales targeting was a result of our purchasing the “Privilege” package. It was like we asked for it! In fairness though, Privilege did have an excellent private restaurant, top shelf liquor, Butler services, unlimited room service. The regular staff: wait staff, bar staff, reception, maintenance, managers and non motorized water sports were all excellent and made the vacation exceptional despite the drawbacks cited previously. Special shout out to Manelo and Tiger, bartender extradinaire and restaurant manager extradinaire!
Customer Rating: 

TEST
So much pressure to buy a time share
JACOB M.
Feb 14 2018
So it needs to be said that mostly this was a great vacation. However because this resort is owned by a bigger chain when the band you it makes you a target for the constant sale pitches. A black band means you’re a first timer, and they will hawk you to listen to the pitch. I just kept saying no and they were polite about it but every new guy that came around had to try. And the 7:00am room calls were annoying too. But the place itself is nice. Staff that weren’t salesmen were awesome. The animals come right up you. Very natural and calm.
Customer Rating: 

TEST
Great resort, our 2nd stay
DAVID M.
Feb 13 2018
Great food, beautiful grounds and very clean. Love the animals that are on the property.
Customer Rating: 

TEST
Oder in room and sales pitch
PETER H.
Jan 22 2018
We didn’t care for the time share sales pitch and the room had a Oder to it that was unpleasant.
Customer Rating: 

TEST
Service to our room
ANDY R.
Jan 17 2018
Service to our room was less than average. We had to call housekeeping three different times in two days to finally get our room cleaned. Also, we were convenience with a in-room bar that was supposed to be checked and filled each night. Not until the day we left, did the fridge get filled. I do want to express my appreciation for Apple for the room we were provided; on our deck we were 20 yards from the Ocean with a clear view; and, the pool was even closer. Each evening was quiet and wonderful to sit and just watch ocean and see all of the stars. Weather was perfect.
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Great value, average overall resort
Joel A, Katy, Texas
Thu Jun 21 12:42:47 EDT 2018
Ocean Maya Royale was nice, and a great value for what you pay. My only problem with the resort was more about expectations - it has lots of 4.5 and 5 star reviews, but is more like a 3.5 star resort. It's fully 5 stars for value, we paid as much for six nights as another hotel a mile down the beach for one night! But do not expect true luxury and that amazing out of this world experience, if you do it could be disappointing. The rooms are all spread out in separate buildings around the resort. We went through several before getting into a room that worked out (AC was broken in the first room, the one we were moved to was smaller and not as well located, so we moved a third time). Once we got into our final room, it was nice. The TV is sort of small, but that's not the point of vacation at a place like this (unless you get stuck in a tropical downpour for three days like we did). There is a mini fridge but drink selection is minimal and only two beers, no liquor. Bathroom was nice. Floors are marble, look nice but can be a little slick. Still, way preferable to dirty carpet holding beach sand. Beds were pretty comfortable. There are little maintenance issues here and there that could use attention (blinds were warped, ants on the wall), but no deal breakers. All inclusive is great if the food and drinks are good. We had great luck at the bars - all of the staff was excellent and the drinks were good. The pool bar is fun. I wish there were more seats in the water, but it's ok. Also with the pool bar was open past 6pm, but I know by then you are supposed to go to dinner. Food was a mixed bag. The restaurants do not take reservations except for the Japanese hibachi place, which is tough to get in. If you are Privilege (more on that later) you can make reservations in advance. Otherwise show up at 5pm and line up to make a reservation at 5:30 for that evening. It's a pain, but necessary. The restaurant was very good, the hibachi show traditional but with a few unique elements and everything was tasty. We really enjoyed it. And the fried ice cream was a tasty finish. The Blue Moon restaurant is supposed to be upscale, and it is to an extent. I liked my food, though the steak while good was not great. The tomato duo appetizer with risotto was awesome - it was really a fried risotto and cheese ball (3 of them) on a tomato sauce base, super yummy! The buffet left something to be desired at lunch. Mexican theme night at the buffet was very good though, and worthwhile attending. Breakfast was also quite good. We had been unhappy with the food overall and talked to the manager earlier in our stay. We ended up with an upgrade to Privilege, which gets you better quality liquor and access to a privilege lounge with its own restaurant. The food there was table service for lunch and tasted pretty good, and they had steaks and other options for dinner with some really excellent sauces (the steaks again were too thin, but overall still flavorful). Privilege also gets you access to some nicer beach areas and the ability to reserve seats in advance by phone at the Japanese restaurant. There are also some amenities for the room, though our room was not in a Privilege area. It's worth asking about if food and drink quality is important. They did not mention it to us when we arrived - wish they had. Speaking of the beach - it's not great. We had storms most of the days we were there which pushed a lot more seaweed onto the beach, but overall the beach area is very small. With all the seaweed when we were there, we would never think of getting into the water. Get a hundred yards out and it's beautiful, but at the beach was bad. We never saw anyone in the water at the beach at the hotel. The pool is where it's at. The pools are nice with tile bottoms and a pretty blue. One day there was a film slime on the pool surface that needed to be cleaned, it collected along one side, but it was good the next day and didn't return. Overall the pools were fun and enjoyable. You can tell this is an older resort, and I think that's why the value is so good. They have done a nice job with what they have. As reference, we stayed last year at the Iberostar Grand Hotel Paraiso. While we had a few quibbles with that one, it was a true 4.5 star hotel. Next year we will try something different, but for a short trip on a budget, the Ocean Maya Royale really did fit the bill. Go in with the right expectations and you will be happy!

Anniversary Getaway
britbarron0315, Tyler, Texas
Wed Jun 20 07:50:25 EDT 2018
We just got back from a quick trip to Mexico. Unfortunately the entire time we were there it rained so we didnt get to try most of the beach/pool amenities. We have been to a few other resorts in the area and this one did not disappoint. The beaches at most of the resorts haven't been great so I wasn't surprised this one wasn't great as well. I know it's due to past storms and they are working on it so Ill just enjoy the view for now. The food was good and drinks were on point. Shout out to Oli, Cristobal and Miguel at the bars, they were great and so positive even with all the rain. The events staff did a great job trying to keep everyone positive and keeping us busy. Overall, we enjoyed our stay and would visit again.

FANTASTIC RESORT
Bettina88_10, Chattanooga, Tennessee
Wed Jun 20 07:28:38 EDT 2018
Just returned from Ocean Maya Royale..a great vacation experience. I recommend getting the Privilege Services. It is not that expensive and it will be worth the extra amenities. The food is excellent and my favorite restaurant was the BLUE MOON..great food and unbelievable presentation and decor. La Hacienda was very good for a buffet, best buffet style I have experienced. All waiters in all restaurants were good and very prompt. The grounds are well kept and beautiful. Wifi is available everywhere on the property. Rooms are very clean and well kept. There is a 24 hour bar in the Lobby.....This is an all-inclusive property and adults only. Beach to the right is fine to take a stroll, seaweed is bad but the is the situation on most of the beaches there now. I would highly recommend this property....

Unbelievable!
Becki N, Plano, Texas
Wed Jun 20 04:24:35 EDT 2018
We are on day 3 of our stay and could not be happier. Nicest, most accommodating staff we have ever encountered. Last night we ate at the Japanese restaurant and it rivals any Benihana I’ve been to in the states. The wildlife on property is just another plus!

Great stay
Robyn F,
Tue Jun 19 10:11:42 EDT 2018
My husband and I stayed here for a quick getaway for four nights. On the first day it was raining and the second day as well. On that first day we chose to upgrade our room to ocean view so that even in the rain we could see the water. We are glad we upgraded as the view from bed was lovely in the mornings. The beach is not good. Totally covered in seaweed so that you can’t really even swim. However the beach area is sandy and nice with lots of loungers and shade or sun. Two great pools as well. The food was good. The service was great. Had a couples massage and really enjoyed it. We are not the type to go the same place twice as we like to experience new things; however, we would recommend this resort to others as we really enjoyed our stay.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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