Cancun

Ocean Maya Royale


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All Inclusive    

Exceptional Values!
Extra Value: Free non-stop transfers, Welcome amenity in room, Upgraded in room amenities, Free access to the Jacuzzi and Sauna area in Despacio Spa; reservations required, $100 resort credit per room, per stay for use on spa treatments, bottle of wine, and upgrades (restrictions apply).
Honeymoon: Welcome gift, one romantic dinner for two with bottle of wine (reservations required), one room service continental breakfast morning after arrival (reservations required), and room upgrade (based on availability).

This adults-only (18+) paradise is a favorite of Apple Vacationers! Located on the beachfront in Riviera Maya, this beautiful resort has recently undergone an extensive renovation. Surrounded by a vast panorama of enchanting tropical landscape, you'll find it difficult to remain unmoved by its stunning natural beauty.

Only 10 minutes away from Playa Del Carmen, this all-inclusive resort is the embodiment of exotic serenity. Large, comfortable rooms housed within two-story villas peer across the gardens or sea, and the soft white sands of a sheltered beachfront provide the ideal backdrop for lazy days of peaceful respite. Explore the crystal blue waters through the glare of a snorkeler's mask, or sharpen your skills on one of two tennis courts.

The Ocean Maya Royale resort offers a wide range of facilities and services for a fun-filled stay! Enjoy playing in the beautiful Caribbean on a kayak or play an invigorating game of beach volleyball. The friendly entertainment staff will ensure that you enjoy each of the facilities to the maximum. You are invited to participate actively in the day and night entertainment programs. If you enjoy Scuba diving, the world-class diving center on-site offers diving lessons and different diving and snorkeling excursions, for an additional charge.

Apple Vacations guests are pampered with the following exclusive amenities: welcome amenity in room, upgraded in-room amenities including soaps and lotions, Free access to the Jacuzzi and Sauna area in Despacio Spa (reservations required), Free non-stop transfers, and more!
HOTEL LOCATION
Ocean Maya Royale is situated beachfront in the Mayan Riviera, a perfect playground from which to explore the many local attractions or simply lie back and enjoy our all-inclusive hospitality.
Address: KM. 299 CARR. FED. CHETUMAL-
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-87-34
Fax: 011-52-984-87-34701
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(complimentary)
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
There is a large outdoor free form swimming pool with a separate jacuzzi.
Golf: NEARBY
Playacar Golf Club
This championship-level golf course was carved right out of the jungle by the Robert Von Hagge Associates. This 7,202 yard course is rated 73.1 and has plenty of tee boxes for every level of play. It is situated next to Playa del Carmen.
Holes: 18
Green Fees: $
Cart Fee: $
Club Rental Fees: $
Caddy: Mandatory
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: free
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Other Sports: Archery, Beach Volleyball, Dive Shop with PADI-certified instruction.
Health Club / Spa
Jacuzzi: Complimentary
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Ocean Maya Royale is an All-Inclusive beachfront resort surrounded by extensive tropical landscaping of hibiscus and bougainvillea. Each of the 320 air-conditioned rooms is housed within a two-story bungalow unit, with eight rooms per bungalow. Guests will find themselves captivated by the dazzling landscape of the surrounding garden areas, while the wide selection of land and water sports is sure to please. Other features include nightly entertainment, domestic brand drinks. Beach: The property is situated on a long stretch of sheltered white sand. Check-in: 3:00 pm
Check-out: 12 noon
Total Rooms: 320
Year Opened: 1998 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. Imported drinks are not included with the All-Inclusive Plan. Men are required to wear pants for dinner dining at the main buffet and all A La carte restaurants.
ROOM TYPES
PRIVILEGE JUNIOR SUTE
Private terrace, free wifi in room, welcome gift & bottle of wine per room. Special bedding, VIP Privilege amenities, mini-bar stocked daily with water, soft drinks, beer. Premium drinks available. Access to privilege concierge, lounge & private beach.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE HONEYMOON
King bed, Furnished balcony, Double jacuzzi, Garden view, Flat screen, Iron/ironing board, Mini-bar, Sitting area, Vanity mirror, Amenity kit, Welcome gift, Pillow menu, Bathrobe/slippers, Ipod docking station, No rollaways available.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
HONEYMOON JUNIOR SUITE
Exclusive and modern junior suite designed for honeymooning couples. King bed and terrace with Jacuzzi for two. Room service. Bathrobe and slippers. VIP bath amenities.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE ROOM
King or 2 queen beds, balcony or terrace, garden or sea view. Modern and elegant decoration with all of the comforts. Sofa-bed (single or double). Mini-bar restocked daily with water, soft drinks and beer. No rollaways available.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE OCEAN VIEW ROOM
Ocean view rooms with modern and elegant facilities. One king or two queen beds. Sofabed in rooms with king bed. Balcony or terrace. Free safe.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
ROMANCE SUITE
Spacious room with living room overlooking the garden. King bed and sofa bed. Balcony. Bathrobe and slippers. Jacuzzi for two in bathroom. VIP bath amenities.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Ocean Maya Royale features 1 meal plan options:
All Meals, Drinks & Tips-All, Domestic Drinks only
There are 5 Restaurants at Ocean Maya Royale:
La Dolce Vita - Italian restaurant. Open for dinner from 6 p.m. to 10 p.m.
Blue Moon - International cuisine served for dinner from 6 p.m. to 10 p.m.
La Hacienda - The main buffet restaurant. Breakfast: 7 a.m. to 11 a.m. Lunch: 12:30 p.m. to 3 p.m. Dinner 6:30 p.m. to 10 p.m.
El Charro - Snack area from 11 a.m. to 5:30 p.m. and a Mexican a la carte restaurant from 6:30 p.m. to 10:00 p.m.
Yookoso - Japanese specialties open only for dinner from 6 p.m. to 10 p.m.
ACTIVITIES & ENTERTAINMENT
Nightly Activities & Entertainment:
Nightly Entertainment, Professional Shows in the indoor theater.
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
1348 Recommend
1348 past Apple Vacationers would recommend Ocean Maya Royale to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6709reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Checking In
TERRY W.
Oct 05 2017
I know it states that the room would be ready at 3 pm but it would be so nice to get in before 3. You are up early to catch your flight and then you get to the hotel early. You are hot and tired and then can't get in the room until 3pm. Makes a really long and tiring day.
Customer Rating: 

TEST
We will go back to Ocean Maya Royale!
JUDITH D.
Sep 16 2017
Excellent customer service, nightly live entertainment of professional singers or musicians from 7pm to midnight, delicious food, fine restaurants and buffet, nice pools at this resort! Well maintained tropical grounds. We've vacationed in Mexico more than 13 times and this is our top choice! Loved it. Beach was damaged in storms and management is working hard to restore the ocean access area. We highly recommend this adults-only resort! Can't wait to go back!
Customer Rating: 

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People go on vacation to eat and drink.
NATHANIEL B.
Aug 27 2017
At two places the food was delicious but I felt like the food selections were awful especially for the romantic dinner. We didn't even have ours because the food was nothing we were willing to eat. Breakfast wasn't that good either and room service food was fair. We did enjoy habachi and the Italian restaraunt but that was it.
Customer Rating: 

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Engaged in Riveria Maya!
DUSTIN R.
Aug 15 2017
Everything was above average. Our stay was nice overall.
Customer Rating: 

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Ocean Maya Royale
PAMELA T.
Aug 01 2017
This was our first apple vacation and I must admit I was very pleased with everything. This specific resort is excellent in all aspects from service to food to staff to activities. I will definitely use Apple again.
Customer Rating: 

TEST
Basic at Best!
MITZI F.
Jul 25 2017
Reflecting on my vacation stay and accurate travel accommodations back to the airport from the resort. The travel agent at the resort was very unprofessional and upsetting to deal with and left a very bad impression on the whole experience at the end of the vacation. Because of this I will not use or recommend this travel source in the future.
Customer Rating: 

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Great Trip
JOSEPH G.
Jul 25 2017
The only bad thing I could say is they don't really tell you anything about the services you have available to you. You have to ask how to use them and sometimes they aren't even available even though they said they would be. So I think it is a huge lack of communication with a language barrier and over promising.
Customer Rating: 

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We walked into a foam party!
LINDSEY S.
Jul 12 2017
We arrived Saturday, July 1st around 10am, our room was ready at 3pm. We were taken to our room which had a beautiful ocean view and we were a quick walk to the pool and pool bar area! My boyfriend and I stayed at Ocean Maya Royale for 7 nights. We had an excellent time together and went on a catamaran booze cruise/snorkeling tour which was very easy to book via apple. Breakfast and lunch food was good, but I preferred the dinner food much more. We went to the dinner Italian restaurant 3 times while we were there, it had the best view of the ocean and we really enjoyed the food! Drinks were very good & strong. The resort does offer a "Privilege" service for an additional cost, but we did not think it was worth the price. Unless you are an alcohol snob, I wouldn't upgrade! We did bring cash to tip the hotel staff, we even got surprise chocolate covered strawberries, champagne and tequila from our room service waiter! My only complaint is that there were a TON of mosquitoes in our room and on the property. We noticed that the housekeepers do not close the door when they are cleaning which attributed to the bugs in the room. I also noticed that when we were watching the shows in the outdoor area, I would get more & more bites. My tip... bring a HUGE bottle of bug spray... I came home with about 30 bug bite souvenirs (even with using a whole bottle of bug spray). Overall, we were very happy with our stay and the cost of our trip! We would recommend it!
Customer Rating: 

TEST
Nice Hotel, Horrible Beach
FATIMA K.
Jul 05 2017
Hotel is very nice and clean, room service was great. We had clean towels and clean room when we returned to our room. Service at the bars was terrible, I would have to wait until bartenders stopped flirting with the young girls. On the beach and poolside service was terrible also. I ordered a drink few times not once and waiters forgot to deliver or never showed up. Beach, what can I say if you are a beach person like me don't go to Ocean Maya Royale. Pick another hotel with better beach reviews.
Customer Rating: 

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Can't wait to go back
BRENDA B.
Jul 01 2017
This place was so beautiful, staff very friendly food was amazing and the service was great. I will be back for sure!
Customer Rating: 

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LUCAS K.
Jun 29 2017
The beach was small, nicely maintained and obviously not the fault of staff but VERY weedy at the time we vacationed. Lots of large sand bagging happening in order to reduce erosion which we fully understand is needed but however can be in-slightly. Otherwise great resort.
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Gets better every year
gatliz,
Thu Oct 19 07:57:15 EDT 2017
Picked up from the airport by the amazing staff at Traffic Tours, prompt and professional. Arrived for our 6th visit to the Ocean Maya, Privilege check in as always quick with amazing guest relations. The wonderful Miguel very kindly told us we would be in the honeymoon suite which was the most amazing room near the sea with jacuzzi terrace, we loved it. Met up with our friends who we met on holiday at Ocean Maya two years ago, we had a wonderful time with them. As always the food and standard of service was outstanding, at breakfast, Victor, Manny and Alex, they really look after you and always remember our Mimosas, congrats to Manny who was promoted while we were there. The Blue Moon as always was excellent a beautiful setting with amazing food, wish that people would observe the dress code and not wear shorts and baseball caps, wonderful to see Carolina and Oscar again, particularly when you are greeted by name with a big hug 🤗. We love Dolce Vita, right on the sea, as always the food was outstanding, our friends Jorge, Alberto and Miguel gave us the warmest of welcomes. Always sad to say goodbye. There are so many people to thank. All the staff are amazing and not forgetting Carlos on the beach who kept the mudslides flowing, the Privilege team Azusena and Daphne. An amazing experience from start to finish, we cannot wait to return next year and see everyone once more 😍😘😘 oh and please appreciate the hard work the lads do daily maintaining the beach. Don't complain about the sea weed, it helps rebuild the beach and helps the wild life thrive.

Non-stop blast! Just what we were looking for.
Jimmy K, Arlington, Texas
Thu Oct 19 07:28:15 EDT 2017
The Service, the People, the cleanliness of the rooms and the entire grounds, the food, the bars and bartenders, the pool and the beach = all A+. We went with 14 people for a 30th birthday, and we did everything from partying hard to totally chilling by the pool and the beach. The beach was perfect, not too busy and the views were great. You don't have a huge beach front, but honestly that didn't bother us a bit. Miguel the bartender is nicest guy you'll ever meet, and Francisco who ran drinks by the pool is my new best friend! Margarita is the funnest little lady running around selling some amazing packages that are all worth looking into (we did the snorkel) and the sweetest lady you'll ever meet. Hugo, Alexis and Pamela were hilarious and some great entertainment by the pool (and never over the top like some places). All of the front desk people were helpful and great customer service. Especially Ramon who helped us with the upgrade to Privilege. A few of us got sick during the last night, but we all still left with excellent impressions of this resort and all it had to offer.

Ocean Maya Royale
RaymondHernz, Cancun, Mexico
Wed Oct 18 20:07:16 EDT 2017
Ocean Maya Royale by H10 is an only-adults all-inclusive resort 45 minutes from Cancun international airport. We enjoyed a 5-night, 6-day stay there and treated ourselves to a deliciously varied cuisine, remarkably persistent hospitality and gracefully mixed weather. It was nice to break away from our busy city schedules and delve into the Mayan Riviera’s majestic greenery under the glorious Caribbean blue skies. If the experience at OMR in the whole was what was expected of a 5-star property, the well-tended landscape of its gardens and elegant but unpretentious architecture of its premises both deserve special mention as they add to the peaceful pace in which time seems to flow within the resort, creating an irresistibly inviting atmosphere. Even though we got word that the hotel was almost at full capacity, no spot or area within the resort ever felt overcrowded. This, along with the charming presence of the regional fauna (deer, racoons, and the lovely coatí, to name just the main characters of the unexpected parade of wildlife creatures which are allowed to roam free most anywhere in the facilities), took our holiday experience to a higher level. People like Damaris, Dailyn and Daniela took great care of us at the “El Charro” and “La Hacienda” restaurants, while high-class circus entertainment made our sunday night a memory to hold for long. We are truly thankful for our now memorable vacations. Hey guys! Keep up the great work and never stop enjoying your jobs, simply because it shows.

Great Couples Getaway
VGPaolina, Louisville, Kentucky
Tue Oct 17 07:52:00 EDT 2017
We have recently spent a week at the resort and had an amazing time! This was a celebration of our 10 yr anniversary. We arrived before check in, however were greeted with some cold welcoming drinks and great hospitality. We were warned about people being aggressive with time shares, however we never once felt that pressure at all. We had a brief introduction to the hotel and ammenitites and then were off to explore on our own, but first we needed lunch! Food: The food was amazing. So many choices to choose from at the buffet, they have an amazing omelet station that you have to try during breakfast. We had breakfast every morning, and they had the usual items, with some extras that changed daily. Lunch was usually at the same buffet for us, they do turn the Mexican restaurant into lunch as well, however when it rains bad, as it did a few days we were there, it tends to flood which unfortunately limits them with opening up. They have 4 specialty restaurants to choose from and each are worth going to. We did the Hibachi the first night. The show was amazing, however, food wise we were glad we did this first, as each night got better. Next night we did the Romantic Dinner, and the food was amazing. Beautiful presentation and plenty to choose. 3rd night we went to Italian. This restaurant was a close tie for my favorite. Food was amazing, and the scenery at night on the beach was pretty. We lucked out and had a full moon during our stay, and had some clear nights to see the light on the ocean. We ate here twice. Finally we went to the mexican, and this gave the Italian a run for its money. The food was authentic mexican and amazing. So much Food! I wanted to order everything on the menu and almost did. It was so good, we had planned on going back however thanks to Hurricane Nate rolling in, they took some precautions and it was closed our final night. Mother Nature worked against us there. Room: Rooms are plenty big, no issues at all, especially since we did not really spend much time in there. Always clean when we returned at night. Bars: There are several bars to get a quick drink, the Lobby bar is open 24 hrs a day. and people make sure they take advantage of that. There is a bar located off the Mexican restaurant by the Hangover Pool (more to come on that) and then there are 2 bars at the Party Pool, a swim up bar and a bar around the top part. We became regulars at this bar real quick. If you head over to the swim up bar, make sure to say hi to Absalon, he is a great bartender, very friendly and always quick with a joke. You can tell all the bartenders got a long as they helped and joked with each other. We connected with Ignacio the most. He was by far the best drink maker. My wife would only get drinks from him as they were the best . Super nice guy, always willing to help or recommend different drinks, even when he would be walking around the pool he would stop and say hi just to chat. We made it a point to talk with him everyday. Pools: So there are 2 pools, the Hangover pool and the Party pool. Not sure how the hangover pool got its name. It could be because there is no swim up bar and most the activities take place in the Party pool, or that fact if you were late to getting there in the morning, you could not always find a seat at the Party Pool. so your hangover slowed you down. The Party Pool is fun, active and an all around good time. The Activities crew was fantastic. Big shout out to all them, Hugo, Alexis (12 Pack, you will see why), the ladies man - Cesar, Funny man Rodrigo and of course cant leave off Aranza! All of them made it a point to get to know you and they remember you and its the little things that count. We had some highly intense Volleyball Games, Ping Pong matches and water polo games. Aranza did some crafts with us, that we brought home and our kids absolutely loved. Make sure you are there for the Coco Bongo Foam Party, its a must, and Alexis will make sure you have a great time if you chose to go there so book thru him. The shows at night are your normal fun hotel entertainment, nice little way to end the night. Beach: We spent very little time in the beach area. Many people say how bad it was, but the area is not that bad at all. Its not huge ocean front, but you can go in and have a blast with no problem. They have an very large area to lay out on the beach, however the area to access the water is smaller. Not a bad thing, as most just like the sounds of the waves and feel of the sand. Overall, our stay was perfect, there were no issues with anything on site or anyone. You can surely find things to complain about, however what we were going there to do, eat, drink, lay out - we were able to do with no issues. Sure it rained a few days on and off, but that's not there fault, that's what you get booking during hurricane season. This was our 4th trip to an all-inclusive in Mexico, and first here or to a adults only. It will def be one that we would return to in the future. Thanks again for a great week!

A M A Z I N G! Not one bad thing to say.
nikcentralny, Sharon Springs, NY
Mon Oct 16 13:16:35 EDT 2017
First - this is NOT the resort where you can't flush TP - so I assume all those people posted their comments under the wrong hotel and I also assume any negative reviews about this resort are under the wrong hotel!!! From the moment we got there till the moment we left the ENTIRE staff couldn't do enough for you. I hate listing anyone's name because it would make it seem like everyone didn't go over the top to make you happy. The preferred service upgrade was definitely worth the $35 p/p a day. Access to the preferred lounge alone would be worth it but you also get in room mini bar, 23 hours room service, and the preferred concierges to take care of everything you need. These concierges are wonderful, sweet, and always check on you to make sure you don't need anything and everything has been taken care of properly. Rooms are spotless and spacious. For those complaining about a lack of hot water - turn the faucet so the red dot faces up (it's counter-intuitive - you turn away from the direction of the water you want and then let it run a bit). The trick to the espresso machine in the room is you press 1 button to heat the water then once its heated press the button to brew the coffee (another couple on the beach figured this out for me :-) ). We didn't have a pillow problem - there were 6 perfect pillows on our bed, We were never approached by time share people so I have no commentary to that. The gym is adequate - if you search images it is the gym with the black flooring - 2 ellipticals, 2 bikes, 2 treadmills, free weights, some cable machines (but as is the case with most hotels they are a bit of a rough pull and don't adjust to smaller people). All the food was wonderful! There was always plenty of authentic Mexican dishes on the buffet. They have a full infused oil and vinegar bar, every type of steak sauce, all sorts of seasonings, pico de gallos and fresh Mexican hot sauces/vegetables to top your dishes, anything you can think of they had. There was always a full bread bar (to answer the stale comments - if you find stale bread it is because it has been sitting out sliced for a while - just slice a new loaf!). Ice cream bar with all the toppings and to go cups if you wanted to take some with you. full salad bars, cold cut bars (which included fish carpaccio and lox). Plenty of veggie dishes for vegetarians, fish usually 7 to 12 ways for pescatarians. Something for everyone and it was DELICIOUS! At Blue Moon get the coffee flambé - the show is great and the coffee AMAZING! We didn't have one bad thing at any of the a la carte restaurants. At privilege lounge you can order off their dinner menu or the Italian menu (La Dolce Vita) so you can dine in AC. The Japanese place serves you what they serve you - some sushi and a hibachi dinner - but very tasty. We had incredible massages (book with the spa concierge on the beach - they'll give you a great deal!) 80 min hot stone and aromatherapy - amazing! Make sure you get there early - the relaxation room is EXACTLY that - its so wild - there is this amazing breeze in the room and the loungers so comfy! My spouse fell asleep within 5 minutes of sitting in the lounge chair. The foam party was cool and funny! I didn't do a whole lot of the organized activities but everyone who did was having fun. Word to the wise - be careful of the "poppers" - its a tequila shot - stick to one or two - all the people that were in the pool the day of our arrival were doing them and almost no one made it to dinner that night (regardless of age or size)! The prices for souvenirs in the gift shop/pool area were actually pretty good - remember almost all of it is hand made and they had some pretty pieces. If you aren't going to go into town to do shopping do NOT wait till the airport - prices are double and the selection is non-existent - much better off with the hotel. They also have vendors who come in once a week and set up around the fountain. Can't comment on late night stuff as we are early birds - bed by 9:30 up to the gym each morning but the couples we met raved about the shows. The live music before the shows and the sax player at breakfast are amazing! Animals are everywhere and the grounds are meticulous. You can walk quite a ways on the beach and the lagoon a 10 minute walk is beautiful and worth a dip.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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