Cancun

Ocean Coral & Turquesa by H10


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All Inclusive    

2018 Exceptional Values
Extra Value: Free non-stop transfers, $100 Resort Credit per room for use on spa treatments, bottle of wine and upgrades (restrictions apply).
Honeymoon: Welcome gift, one romantic dinner for two with bottle of wine (reservations required), one room service continental breakfast morning after arrival (reservations required), and room upgrade (based on availability).
Family: Families of five may share the minimum room category with existing bedding (two adults and up to three kids 11 years and under).

This dazzling all-inclusive resort is located on a prime stretch of beachfront in the heart of the Mexican Caribbean, close to Cancun and neighboring Riviera Maya communities. With sweeping views of the Caribbean, a magnificent white-sand beach with crystalline waters, and surrounded with tropical foliage, Ocean Coral & Ocean Turquesa offers a wide range of activities for everyone, along with an assortment of services to ensure that you have an unforgettable Caribbean vacation.

The hotel offers top-notch accommodations to ensure that you have a truly captivating stay. Spacious rooms feature excellent locations with outstanding views of the ocean and Caribbean coastal vegetation. All rooms have full baths and include exclusive services.

Enjoy a variety of gastronomic fare, round-the-clock entertainment, children's programs, and Mexican hospitality. Whether it's a romantic getaway for two, a family vacation, or a self-indulging spa vacation, you'll find it here, in one all-inclusive package.
HOTEL LOCATION
Address: MUNICIPIO PUERTO MORELOS
PUERTO MORELOS
QR

MX
Local Phone: 998-287-2100
Fax: 52-998-287-2101
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Laundry / Dry Cleaning Service
Meeting Rooms
Parking
Physician on Call
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
4 outdoor pools and 1 children's pool
Golf: NEARBY
Holes: 0
Tennis
Number of Courts: 2
Outdoor Courts: 2
Water Sports on Site
Scuba: Additional Charge
Hobie Cats: Additional Charge
Paddle Boats: Additional Charge
Wind Surf: Additional Charge
Health Club / Spa
Jacuzzi: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Beach:
Total Rooms: 591
Year Opened: 2007 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Internet service and room safes available for fee. International wine list available for extra charge.
ROOM TYPES
PRIVILEGE JUNIOR SUITE
Junior Suite includes Privilege service. Offers one king or two double beds, private terrace with Jacuzzi and pool views, stocked minibar, bathrobe and slippers, free WiFi, 24-hour room service, welcome gift, and exclusive private lounge.
Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Minibar
Hair Dryer
Iron
Telephone
Television
Satellite
ROYAL MASTER SUITE
This suite with a living room and separate bedroom offers Privilege service, stocked minibar, sofa bed, full bathroom and half bath, and 24-hour room service.
Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Minibar
Hair Dryer
Iron
Telephone
Television
Satellite
PRIVILEGE JRS OCN
Junior Suite includes Privilege service. Offers one king or two double beds, private terrace with Jacuzzi and ocean views, stocked minibar, free WiFi, welcome gift, personalized guest service, 24- hour room service, and exclusive private lounge.
Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Minibar
Hair Dryer
Iron
Telephone
Television
Satellite
MASTER SUITE
This suite with a living room and separate bedroom offers Privilege service, stocked minibar, sofa bed, full bathroom and half bath, and 24-hour room service.
Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Minibar
Hair Dryer
Iron
Telephone
Television
Satellite
HONEYMOON SUITE
Spacious honeymoon suites offer ocean views from your private balcony with a Jacuzzi tub. Enjoy 24-hour room service, butler service, and privileged amenities including a bottle of champagne, honeymoon banner, and much more.
Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Jacuzzi
Minibar
Hair Dryer
Iron
Telephone
Television
Satellite
DELUXE JUNIOR SUITE OCEANVIEW
Spacious room with views of the sea. Includes one king or two double beds, a stocked minibar, bathroom with shower and a separate bathtub, and room service from 11 a.m. to 11 p.m.
Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Minibar
Hair Dryer
Iron
Telephone
Television
Satellite
DELUXE JUNIOR SUITE
Deluxe Junior Suites offers one king or two double beds, bathroom with shower and separate bathtub, and room service from 11 a.m. to 11 p.m.
Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Minibar
Hair Dryer
Iron
Telephone
Television
Satellite
DINING
Ocean Coral & Turquesa by H10 features 1 meal plan options:
All Meals, Drinks & Tips
There are 9 Restaurants at Ocean Coral & Turquesa by H10:
Villa Marina - Hot dogs, hamburgers, fruits, salad bar, 4 hot dishes and other snacks. Open from 10:30am to 6:30pm.
Casa del Mar - International cuisine offered out on the terrace beneath the lobby.
Sensai - 4 Tepanyake tables with grill, sushi bar, tatami section and a la carte tables. International wine list available for extra charge. Dinner service only from 6:30pm to 10:00pm. This restaurant is adults only.
Le Petit Creperie - A la carte bistro by the pool open from 6pm to 10pm.
Privelege Lounge - Fusion cuisine offered in a lounge style setting by the beach.
Route 66 - American cuisine offered out on the terrace beneath the lobby.
Ritratto d'Italia - A la carte Italian speciality restaurant. International wine list available at extra charge. Dinner service only 6:30pm to 10pm.
Hacienda Los Girasoles - A la carte Mexican speciality restaruant. International wine list availablefor extra charge. Dinner service only 6:30pm to 10pm.
Blue Moon - International and fusion cuisine offered out on the terrace beneath the lobby.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Social activities program. Shopping Tour (once daily, reservations required & based on availability).
Nightly Activities & Entertainment:
Day and Night entertainment, night shows and exhibitions
CHILDREN'S PROGRAMS

Applicable Ages: 4-12 years old

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
3262 Recommend
3262 past Apple Vacationers would recommend Ocean Coral & Turquesa by H10 to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 12416reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Great vacation venue.
KAREN H.
May 16 2018
This property is really beautiful and the staff are amazing - courteous and always willing to assist. There was an overabundance of seaweed on the beach (no fault of anyone but Mother Nature!), the first I've ever experienced in my 35 years of vacationing in Cancun. That was disappointing for friends travelling with us who really wanted to see that turquoise water. But the cleanliness of the property and courteous hotel staff made the trip enjoyable. The pool areas were clean and refreshing, which is where we spent the majority of every day. Can't wait to return :)
Customer Rating: 

TEST
Great place to stay
PAUL F.
May 01 2018
We went here on our honeymoon. The only issue we had was the beach by the water was covered in sea weeds, they tried to clean it up but it was too much. I heard this was probably from the bad storms that went through a few months ago so it should be better soon. This was the only negative we had the staff was alway great to deal with. Even on the beach a server would come by fairly regularly to ask if we needed a drink. The main dining area was very nice and they changed up the type of food daily, also very good breakfast choices as well. The best place for the quick bite for lunch was over at the snack shack which was away from the swim up bar so much quieter. We didnt go on any excursions just stayed at the resort and layed in the shade on the beach then by the pool till dinner.
Customer Rating: 

TEST
Loved the hotel
PETER L.
Apr 21 2018
Hotel was beautiful, service was amazing, food was great!All the staff were kind & helpful!! The drinks were not good , terrible margaritas (the mixers weren’t good) and the don’t offer Coronas
Customer Rating: 

TEST
TINA W.
Apr 19 2018
We have been to Mexico several times and we stay somewhere different each time, but we always use Apple vacations. Even though the hotel is older, it is very clean and well taken care of, and the staff is friendly and accommodating. The food and desserts at specialty restaurants was better than any other place we have stayed. Roberto in the breakfast and lunch buffets was awesome! He always took great care of us and always had a smile! We would loved our vacation and definitely would go back.
Customer Rating: 

TEST
Ocean Coral
STEVAN B.
Apr 18 2018
The hotel grounds were very well kept. The food was decent. Services was very good, especially Yamima at the quiet pool. The beach had a lot of seaweed but they tried to keep up on it. Overall we had a great time at Ocean Coral and Turquesa.
Customer Rating: 

TEST
Terrible Hotel and Beach
DAVID C.
Apr 18 2018
This Hotel should be rated 2 stars at best. I paid for privilege status and the only thing that got us was towels that said privilege. The restaurants are all booked up and you must make reservations for the whole week in order to get a decent dinner time. The beach was the worst I've ever been too. The beach was not maintained had seaweed so high and along the beach that you could not get into the water and in the water was the same thing. I've never been told no at a resort so much as this Hotel. And on the first day actually looked at leaving the Hotel forsomething else. Theentertainment was only a few signers which were locals and no real shows to speak of. I have never wanted to go home so quickly as this place made me want too. And not enough room at the pools for all guest so if you don't wake up at 4 am and place a towel where you would like to sit then dont expect to enjoy a day by the pool. Overall listen to my words....go elsewhere a motel 6 in Chicago perhaps that would be nicer.
Customer Rating: 

TEST
Best all inclusive experience
KENNETH G.
Apr 11 2018
Beautiful, clean resort. Outstanding European cuisine buffet. Friendly staff. Amazing beach and location.
Customer Rating: 

TEST
All About the Excursions!
SHANE S.
Apr 02 2018
I would say that our experience at Ocean Coral was "good" not "great". The staff was wonderful, the pools were great, and the hotel was clean. We went on two excursions and they absolutely were our favorite part of the trip. Checking in and out was a breeze and our Apple Representative at the Resort was very helpful in making sure our excursions were safe and fun. We were unable to use the beach at all, which was a complete bummer. The beach was covered in seaweed, which produced gnats. If you were brave enough to cross the seaweed, it was very rocky once you got into the ocean. The buffet was pretty good, but the rest of the restaurants were so-so at best. That was a little disappointing. Also, there was a period of time during the middle of the day where it was difficult to find any restaurant open to get food. The majority seemed to shut down at the same time. Again, that was a little disappointing. All in all we had a very nice vacation, but I can honestly say that I wouldn't go back to this specific resort. It was good, not great.
Customer Rating: 

TEST
Not as good second time
TRAM P.
Apr 02 2018
This is our second trip to this resort and we were disappointed in the room selection, pool facilities, and timeshare attitude. Checkin/checkout were easy, but we were hounded by the timeshare guy. He just wouldn't take no for an answer. We paid for an ocean view room, but barely got a glimpse of the water, Even though we were on the third floor. Brochure offer mini-bar in room, but we were only aloowed two beers in room per day. By 7am, all of the lounge chairs by the family and adult pools have been taken. We had to spend a day on our balcony bc we got out there too late one morning.
Customer Rating: 

TEST
Nothing like we expected.
DAVID H.
Mar 15 2018
You will be receiving a 3 page letter to explain in detail how dissatisfied we were with this booking.
Customer Rating: 

TEST
Good hotel!
CRYSTAL C.
Mar 14 2018
We just got back from this resort last week (March 8th, 2018) and I really did like this hotel. The atmosphere was great and the resort itself was gorgeous! The beach was pretty but for some reason there was a ton of seaweed. Not that that's the hotels fault, they tried to keep up with it, but there was a lot of it. More than I had ever seen on a beach. The service was great. The food was fair, we had some things that were really good and others that just weren't good at all. The people trying to sell you travel packages are pretty pressuring, and they tell you it'll take 60 minutes but takes more like 3 hours. I would return to this resort because it really was so gorgeous and our room was located close to everything!
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Room service is non-existent
Elizabeth G,
Thu May 24 14:19:14 EDT 2018
First the good, the pools and the bartenders are great. Now the bad, we ordered room service, which is supposed to be included, waited an hour, called back and was told "it's on the way" 10 minutes later the phone rings and room service says no one answered the door, then when I stated no one knocked I was told the do not disturb sign was on the door, it was not. We were left sad and hungry, because we were told we would have to wait a further 35 minutes for it to be fixed. No real solution was offered. We won't recommend this resort to those we like.

Very Nice Hotel with a couple of shortfalls.
ifrit1984, Cochrane, Canada
Wed May 23 14:26:23 EDT 2018
Overall, A very nice hotel with lots of positives but a few important negatives you need to be aware of! See below: Positives: - Most staff very friendly and helpful. - Very clean and well taken care of. - Best wifi coverage ever experienced at a resort. Free/Fast & great coverage. - Great food in buffet and restaurants. - Very nice room. - Large clean beach except the sea weed, but that's nature! - Hotel offers a bike ride everyday in the morning. Great fun and recommend it. - Great tennis courts and sports field with football/basketball. Beach volleyball. - Good entertainment in the evenings and fun activities. - Nice location. Hour walk south to Puerta Moretas. Negatives: - If you want quiet, DO NOT get a room facing the party pool! We were upgraded to a privilege room when we arrived which was overlooking the party pool. The room was awesome except for the constant loud music and even louder bass speakers facing our unit. It was impossible to nap at all and as I later found out the music goes till about 1 am! If you want any sleep, DO NOT get a room in this area. We ended up requesting a move to a quieter area the first day and luckily they had one available. Not as nice of a room, but at least peaceful! - Watersports staff member who run the kayaks and sail boat was the most unfriendly I've encountered at the resort. Extremely unfriendly and not helpful. Tried to get out of letting us use the sail boat saying it might rain so come back later. It really seemed liked he just did not want to do any work. That's enough of that. - Alex the greeter. When we arrived at 7 am in the morning, we were greeted by a man called Alex who seemed really lovely at first but then pressured us into signing up for a welcome breakfast the next day. He said it was not a timeshare type selling event but after checking online reviews, I learned that in fact they do try to sell you stuff. He was offering free excursions as well and as I well know, you don't get nothing for free! My main issue with him was the fact that we were due to meet our Westjet rep the same time the next day to sort out our transportation and other stuff. Alex told us not to bother going as he would take care of our transport. That created a big red flag for me. We ended up cancelling that evening but in the morning, he kept phoning my room to ask where we were. It ended up with me being very stern that we were not interested and not going, Leave us alone! It should also be noted that he try's to get your credit card number. Do not give it! Overall, we had a great time. I drop one star from the rating for Ocean Coral due to the above negative points.

Wedding trip
Anthonyn P, Calgary, Canada
Wed May 23 13:02:55 EDT 2018
So Dear travel friends: this being my first destination wedding 👰🎩. However it’s always a roll of the dice & no high expectations . As far as that goes , I must say it was very nice . But by no means a 4 1/2 star ⭐️ . Service was only good in the À la cart restaurants and was nonexistent in both buffet area . Pool service was at best nonexistent and they were extremely understaffed vast majority of the staff struggled with basic English . But thank god I speck good Spanish and was able to help out most of the people that were in our group . The rooms were adequate little to no storage for unpacking a couple would be hard pressed to find room for all their personal belongings etc. .. lots of room if you only have a speedo or bikini .. lol lol 😂.. House keeping was good , stocking of the fridge and bathroom amenities bottled water they were extremely competent . It’s a wedding resort by all means . I do however stress that you take the privilege package when booking as it gives you a little more amenities such as private lounge and dining room private beach area and butler service on the beach not to mention you have first choice of reservations for à la cart dining. The resort is large but easy to navigate after a couple of days spa gym awesome the pools are kept very clean and pristine however the party pool by mid afternoon becomes quite questionable .🤭🤭🤭🤭🤭🤔🤔🤔🤔 So if planning a wedding trip , I’d say yes .. but to just book it as a vacation holiday...... only if your traveling with your family.... 💫💫💫💫⛱⛱⛱⛱⛱⛱🥂🥂🥂🥂🥂 Save travels my friends.... ❤️❤️❤️❤️❤️❤️

Good food, drinks and party, staff could be more friendly
Moi R,
Tue May 22 14:54:13 EDT 2018
Had a great vacations, with very good restaurants and drinks, also party at night is good; snack restaurant could be much better and staff could be more friendly; we had premium, it is supossed that tips were included, but some of the staff and bar tenders had a poker face most of the time so we preffer to give tips; pone night my brother reserved for Sushi bar, and when he get there, it was closed and could not have dinner that night. was good but has many more opportunity areas. I might choose Ocean MAya Royal next time (very good).

If you don't want to be the victim of a Bait and Switch don't stay here!
Shagemaulana,
Mon May 21 19:08:04 EDT 2018
My fiance and I went here last month for a wedding. We booked the hotel room in February to ensure we would have no issues. We get our confirmation email and notice we have been booked for 2 separate rooms. I cancel one of the rooms but CONFIRM that WE have secured a room for two adult people because I know that matters at an all inclusive resort. The day comes and we arrive at the desk to check in and we are told there is have no record of our reservation (mind you several handlers from the airport to the hotel have confirmed). We show them our reservation and they tell us they have never heard of this company and ask me to pull it up on my phone. I send an email to the company and we collectively call. Bear in mind that I am there for a wedding and more than a dozen people used this site to book their room at the counsel of the couple/ Now a manager comes and he thankfully/ miraculously has heard of the company and they do honor their reservations but tells me that the price the company quoted me will not be honored because the reservation only has 1 adult. I explain the issue with the two rooms, the cancellation of the second and show them the subsequent emails. I can understand and anticipate the need to adjust the price if another adult is accompanying me but Not only will it not be honored but they wanted to charge us nearly four times the price! They wanted us to pay over $1100 plus dollars for a reservation that cam out to less than $300 because there were two of us. Obviously we bulk at this because it was exorbitant and it smacked of price gouging. This miraculous manager then starts to try negotiate with us and bring the price down to $800, I go to the site to show them that I could literally book the room right now and would not come out to what they were quoting me to which they replied then we'd have to charge you for not canceling the room. We continue to call the company to no avail and the booking department of a hotel that is hosting two weddings in one weekend is not open at all and there is no one they can reach. This uncomfortable and humiliating haggling continues for more than an hour and a half at this point we're nervous because we're stuck in a damned if you do damned if you don't without really knowing what our options are and we have to be here for the wedding otherwise they will still stick us with a fee to be on property for the ceremony and reception. Two hours later they tell us they will simply hold double the cost of on of us and then when they can confirm from the 3rd party and their department they will make all the necessary changes. We wait a total of 3 and a half hours for our room because supposedly despite their accounting of me only making a reservation for one I requested a double bed? Anyway they give us the necessary bracelets to go and eat until our room was ready and we immediately regretted not trying our luck at another hotel. The food was bland and generally unappealing. The overall room was lovely but the service was shotty, room service (we were there 2 nights our room was tidied once despite asking for it to be tidied. The last morning we wake up to all of our toiletries covered in ants. I mean covered!!! After the clean up (us cleaning not the staff) we had to carry our luggage from our building on the property to the main desk ourselves otherwise we would have missed our shuttle back to the airport while waiting in room for them to be picked up. Needless to say we never heard from them again and disputed the charge and they had the audacity to say that it was a courtesy they extended to us. We travel extensively and we had never had such a disgusting experience at a hotel nor have we ever been embarrassed like that. It turns out we were not the only people who attended the wedding to have that trick played on them. Several couples complained of being overcharged at the desk because of a supposedly erroneous booking that will result in an up charge. One couple paid close to double what we paid and while I guess that means we were lucky, I still feel like that an awful way for a business to treat customers who are there for a wedding no less and I wouldn't wish that kind of experience on anyone.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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