Cancun

Ocean Coral & Turquesa by H10


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All Inclusive    

Exceptional Values!
Extra Value: Apple Exclusive: Free non-stop transfers, $100 resort credit per room, per stay for use on spa treatments, bottle of wine, and upgrades (restrictions apply).
Honeymoon: Welcome gift, one romantic dinner for two with bottle of wine (reservations required), one room service continental breakfast morning after arrival (reservations required), and room upgrade (based on availability).
Family: Families of five may share the minimum room category with existing bedding (two adults and up to three kids 11 years and under).

This dazzling all-inclusive resort is located on a prime stretch of beachfront in the heart of the Mexican Caribbean, close to Cancun and neighboring Riviera Maya communities. With sweeping views of the Caribbean, a magnificent white-sand beach with crystalline waters, and surrounded with tropical foliage, Ocean Coral & Ocean Turquesa offers a wide range of activities for everyone, along with an assortment of services to ensure that you have an unforgettable Caribbean vacation.

The hotel offers top-notch accommodations to ensure that you have a truly captivating stay. Spacious rooms feature excellent locations with outstanding views of the ocean and Caribbean coastal vegetation. All rooms have full baths and include exclusive services.

Enjoy a variety of gastronomic fare, round-the-clock entertainment, children's programs, and Mexican hospitality. Whether it's a romantic getaway for two, a family vacation, or a self-indulging spa vacation, you'll find it here, in one all-inclusive package.

PLEASE NOTE: Currently the elevators are not working at the hotel. They are being replaced and the project is will be ongoing until 02/28/2017.
HOTEL LOCATION
Address: MUNICIPIO PUERTO MORELOS
PUERTO MORELOS
QR

MX
Local Phone: 998-287-2100
Fax: 52-998-287-2101
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Laundry / Dry Cleaning Service
Meeting Rooms
Parking
Physician on Call
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
4 outdoor pools and 1 children's pool
Golf: NEARBY
Holes: 0
Tennis
Number of Courts: 2
Outdoor Courts: 2
Water Sports on Site
Scuba: Additional Charge
Hobie Cats: Additional Charge
Paddle Boats: Additional Charge
Wind Surf: Additional Charge
Health Club / Spa
Jacuzzi: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Beach:
Total Rooms: 591
Year Opened: 2007 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Internet service and room safes available for fee. International wine list available for extra charge.
ROOM TYPES
DELUXE JUNIOR SUITE
Deluxe Junior Suites offers one king or two double beds, bathroom with shower and separate bathtub, and room service from 11 a.m. to 11 p.m.
Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Minibar
Hair Dryer
Iron
Telephone
Television
Satellite
PRIVILEGE JUNIOR SUITE
Junior Suite includes Privilege service. Offers one king or two double beds, private terrace with Jacuzzi and pool views, stocked minibar, bathrobe and slippers, free WiFi, 24-hour room service, welcome gift, and exclusive private lounge.
Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Minibar
Hair Dryer
Iron
Telephone
Television
Satellite
ROYAL MASTER SUITE
This suite with a living room and separate bedroom offers Privilege service, stocked minibar, sofa bed, full bathroom and half bath, and 24-hour room service.
Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Minibar
Hair Dryer
Iron
Telephone
Television
Satellite
PRIVILEGE JRS OCN
Junior Suite includes Privilege service. Offers one king or two double beds, private terrace with Jacuzzi and ocean views, stocked minibar, free WiFi, welcome gift, personalized guest service, 24- hour room service, and exclusive private lounge.
Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Minibar
Hair Dryer
Iron
Telephone
Television
Satellite
MASTER SUITE
This suite with a living room and separate bedroom offers Privilege service, stocked minibar, sofa bed, full bathroom and half bath, and 24-hour room service.
Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Minibar
Hair Dryer
Iron
Telephone
Television
Satellite
HONEYMOON SUITE
Spacious honeymoon suites offer ocean views from your private balcony with a Jacuzzi tub. Enjoy 24-hour room service, butler service, and privileged amenities including a bottle of champagne, honeymoon banner, and much more.
Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Jacuzzi
Minibar
Hair Dryer
Iron
Telephone
Television
Satellite
DELUXE JUNIOR SUITE OCEANVIEW
Spacious room with views of the sea. Includes one king or two double beds, a stocked minibar, bathroom with shower and a separate bathtub, and room service from 11 a.m. to 11 p.m.
Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Minibar
Hair Dryer
Iron
Telephone
Television
Satellite
DINING
Ocean Coral & Turquesa by H10 features 1 meal plan options:
All Meals, Drinks & Tips
There are 9 Restaurants at Ocean Coral & Turquesa by H10:
Blue Moon - International and fusion cuisine offered out on the terrace beneath the lobby.
Villa Marina - Hot dogs, hamburgers, fruits, salad bar, 4 hot dishes and other snacks. Open from 10:30am to 6:30pm.
Casa del Mar - International cuisine offered out on the terrace beneath the lobby.
Sensai - 4 Tepanyake tables with grill, sushi bar, tatami section and a la carte tables. International wine list available for extra charge. Dinner service only from 6:30pm to 10:00pm. This restaurant is adults only.
Le Petit Creperie - A la carte bistro by the pool open from 6pm to 10pm.
Privelege Lounge - Fusion cuisine offered in a lounge style setting by the beach.
Route 66 - American cuisine offered out on the terrace beneath the lobby.
Ritratto d'Italia - A la carte Italian speciality restaurant. International wine list available at extra charge. Dinner service only 6:30pm to 10pm.
Hacienda Los Girasoles - A la carte Mexican speciality restaruant. International wine list availablefor extra charge. Dinner service only 6:30pm to 10pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Social activities program. Shopping Tour (once daily, reservations required & based on availability).
Nightly Activities & Entertainment:
Day and Night entertainment, night shows and exhibitions
CHILDREN'S PROGRAMS

Applicable Ages: 4-12 years old

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
3262 Recommend
3262 past Apple Vacationers would recommend Ocean Coral & Turquesa by H10 to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 11633reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Exceeded our expectations
SHERI C.
Oct 17 2017
The stay was awesome, the pools and facility is clean, well maintained. The food is delicious. We will definitely go back to this resort. Our only complaint would be that the mattresses were horrible. The staff couldnt have been more accommodating.
Customer Rating: 

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THOMAS H.
Oct 13 2017
The overall hotel was wonderful but for the food was not very good at all. Some places it was under cook or just not good at all.
Customer Rating: 

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Great!
DANIEL C.
Oct 10 2017
Wonderful time. Great service.
Customer Rating: 

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nO hot wATER WE WERE TOLD EVERYDAY THAT THIS WOULD BE REPAIRED
RICHARD L.
Oct 09 2017
the waiters were very nice; of course that's because we tipped them
Customer Rating: 

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JOSE C.
Oct 09 2017
I like how Apple puts these all inclusive packages together. What I don't like is how we are pushed to listen to a 2 or 3 hour sales pitch and when you do not buy, they become rude. Our saleslady walked away from our table and left us there. Rude, rude, rude.
Customer Rating: 

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Worst vacation ever
KEVIN M.
Oct 01 2017
I have always booked through Apple vacation and this time around was overall the worst vacation expiereance ever!! We were very disappointed in everything the food.....the service...the hotel rooms....the beach just everything was horrible!! They had no night life the screwed up a lot of different things...I would never recommend this hotel to anyone!!!
Customer Rating: 

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Second H10 Hotel visit
JASON E.
Sep 23 2017
Our stay at H10's Ocean Coral and Turquesa in Riviera Maya was outback second stay with this chain. Our other was the Ocean Blue in Dominican Republic, so that's is where my comparison comes from, Coral and Turquesa lack some of the service that the Dominican resort had, all the staff were equally friendly, and all very helpful. Our room/ maid service was sub par, we had upgraded to the "privilege" status and that includes daily turndown and minibar restock, neither of which happened daily, and the one day happened at nearly 8pm. The food was exceptional, better than Dominican, unfortunately we were in the off season so not all the restaurants were open every day, not a big deal just slightly annoying. The poolside and organized entertainment was pretty terrible, it was done by amature performers, which was still pretty good for what it was, just not great. The beaches aren't cleaned very well at all really, organized seaweed is probably the best description I can think of. The pools were excellent at every point, butlers at the Privilege pool were amazing, Ricardo was the absolute best, that man worked like crazy to make sure our group of 10+ people were well supplied with great drinks. Pamela and Luis the Privilege concierge were excellent.
Customer Rating: 

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Not an ideal honeymoon
ADAM H.
Sep 06 2017
I would like to just start off by saying I really think this resort has great potential, and that during peak season, is probably a great time. Now that being said, it seemed like my wife and I picked an non-ideal time to visit this resort for our honeymoon. To elaborate on some of the issues we experienced: -Main walkways were closed --Our room was on the far west side of the resort, and the entire walkway from lobby and westward was blocked for roof repairs -Main restaurants closed for renovations --The restaurant by the bar pool halfway through our stay closed and immediately began demolition for renovations -Entertainment very lacking --This one disappointed us the most; it seemed like most scheduled events were skipped or cancelled. Entertainment staff did a subpar job of getting people together and engaged, and even sometimes, there were no entertainment staff around. --Furthermore entertainment staff that would focus more energy on selling external products like Coco Bongo (there outfits had the ads on them too!) -Beaches that were heavily littered with seaweed, and were unable to be maintained --I get that this isn't something you can control, but beaches are a huge selling point of any resort, and it's not fair for paying customers to book this resort without knowing the beach condtion -Birds --The birds that infested the resort were not enjoyable, and were just simply pests. They were very loud and would mooch for food A few other inconveniences that we had were a sink malfunction where the sink stopped working, then spewed black liquid; failed 'privilege' member features such as missing slippers/toothbrush and dirty robes (all of which I mentioned to staff but none were resolved); and extremely long waits at the route 66 restaurant. Now please understand that I'm not writing this to disrespect the resort or write about how 'bad' it is, because I really DID enjoy the resort and have a good time. However, this was my wife and I's honeymoon, and wouldn't you want your experience to be perfect? I totally understand that nothing is perfect, but for the price we paid, and the experience we got, we aren't satisfied. I did a lot of research and spent a lot of time picking where to spend our honeymoon, and Ocean Coral y Turquesa had everything we wanted. That is why I am disappointed it wasn't as perfect as I know it could have been. I understand every resort will have an off-week, but I don't believe it's fair for customers to pay for those weeks.
Customer Rating: 

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Great place to relax
BRIAN H.
Aug 31 2017
Loved the week here!! The food is great and the Italian restaurant is a must!! The fake sugar soda stinks but there is worse.
Customer Rating: 

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Thank you Ocean Turquesa
MICHAEL P.
Aug 29 2017
Food was good very little wait (sensai was a disaster) , the bare staff (Irving, Angel and Mario) were phenomenal and really made the trip special. They asked every night how we were, how our day was and knew our names and were very personable. The Room we had, was up to date, and the Ocean View was AWESOME, we looked out about 200 feet to the ocean. The treks were awesome and we booked through Apple Vacations. They made it so easy to get to the hotel, get back to the airport, and answered all the questions we had. Sensai: Oh man what a train wreck. Let me say this the food was AWESOME but it was such a headache to get into. Reading the reviews it says to be there around 1030 to make a reservation at 6,7:30, or 9. Newsflash, if you don't have premier then you wont eat at 7:30 and you most likely wont eat at 6, and some nights they are completely full. Well the first day, they were closed and then the next day they told us the reservation system was at 12, because we had some jerk European show up at 5 of and say he was the front of the line, needless to say things almost escalated quickly. So now you have to wait at guest services to make the reservation at 4 pm for the next night. Shout out to the front desk though that got us in, I tried for three days and they hooked it up. As for the food, It is a fixed menu, Benny Hanna style, so if you have picky eating kids, or are a picky eater please don't waste a seat for the rest of us. Literally had 4 children refuse to eat because they did not want sushi or soup and they all left to go get hot dogs and burgers. They really should make this an adult only or over 12 at least restaurant and further add a dress code and you will eliminate a lot of people. Finally it was HOT in there, pump the AC guys you have 6 open flames going. Also, I don't know how they figure out the reservations but we had an entire seating area empty and one only half full. They may have been short a chef, but its a really bad look telling people you are full when your table up front has 8 open seats. They really have to work something out because I was beyond upset until they got us in on the last night. Also you have to be there at 9, but you wont sit til almost 930 so go check in and grab a drink.
Customer Rating: 

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Check in/Cleanliness
FREDERICK P.
Aug 18 2017
Rooms not ready on time check in time was 3:00 pm. Sheets were dirty on the first night. Had to ask for hand towels and washcloths, not in room two out three days.
Customer Rating: 

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TripAdvisor Traveller Reviews
Tlo
Tracey L,
Thu Oct 19 11:44:23 EDT 2017
Returned home yesterday,our hols to Tenerife were cancelled due to monarch..got this last minute..it was our first time to mexico and it was fab..we were in the privilege room and it was fantastic..the staff are brilliant,can not do enough for you..plenty going on for entertainment..the resteraunts are great especially the Japanese.. fantastic..shout out to staff members Jessica,Cannu.and Brenda..the best..would deffo recommend this hotel..the only downside is the rude,loud,drunk Americans..and everyone thinks the brits are bad..

Travel agent returns
svampiress50, Shelby Township, Michigan
Thu Oct 19 08:30:08 EDT 2017
I'm a bit behind on writing this. I stayed here in July with my 15 yr old daughter. ( 6th time at the OC&T) We love this all inclusive resort. Family friendly, budget friendly and great service. Plenty of fun activities to keep persons of all ages entertained. Pool foam parties, sushi making lessons, Salsa dancing lessons, etc. Wonderful nightly shows and entertainment. Joaquin in Guest Services Concierge is the absolute BEST. Always hard working and making sure all guests are well cared for.The Management (Kenya) is awesome too. She has really made some great changes to this resort. I will be back, and as a Travel Professional I do recommend this resort and recommend staying in the Privilege Room Category.

Best service ever.
296kerris, Cochrane
Thu Oct 19 06:52:30 EDT 2017
I have stayed at this resort several times, a few times with couple friends a getaway for my husband and I as well as taken my 4 children. Never disappointed. The beach is nice , yes there is weed that comes up to shoreline but resort staff work all day to remove and maintain it. The hotel itself is a little dated and can use some upgrades but last visit we were told this is being started soon. The best part of this hotel is the staff. They have been there for years and they are happy to help make your trip memorable. My favorite is Angel in the prestige club, whether she is doing the extras for a birthday or just a nice dinner for 2 he pulls through every time. Carlos is awesome too! Can't wait to go back .

Had the best time!
Laura B,
Wed Oct 18 14:51:30 EDT 2017
Thank you Ocean Coral for our all inclusive holiday - awesome pools, amazing range of restaurants and a cafe (enjoyed the Japanese, Mexican, American foods!), staff all very friendly, the room was comfortable and clean and had stunning views of the resort and the sea. Location was spot on! Loved the fact could order food to room as well when kids were too tired one night. Can't think of anything negative to say about your hotel - its our 2nd H10 hotel with the kids and definitely have been fully satisfied this time too! Apart from the fact that it was too hot and humid outside and had to cool down every time coming back to the room and then get another heat shock when leaving the room.. Not hotels fault though, your air con and dehumidifier worked well and helped us stay comfortable! Another few things that put slightly negative mood on the stay, again probably not hotels fault - I had developed diarrhea the last two days and my kids got a cold from the temp changes.. So I drank the electrolytes drink from the shop which was rather expensive but did help me feel more hydrated. It was recommended to me by the great staff Lupita at the Daisy Club, where my 4 year old son went on his last day. He didn't want to go the first few days I think because he is quite young but when he did go, he had really awesome time and regret didn't talk him into going earlier! They played in the pool, made cookies (which was right up his street as he got to eat the sprinkles!), went for lunch and watched movies inside when the sun was hottest! The girls are great, friendly and made my son very welcome with him being the youngest that day at least. Thank you again for a great time for my son and chance for me to rest a bit when I wasn't feeling great! Pity though you haven't got a creche for the little ones. Just a suggestion ;)

Ignore the usual moaners
1helen64, Derby, United Kingdom
Wed Oct 18 14:16:02 EDT 2017
Booked through TUI, decide to upgrade to Privilege Master Suite Ocean Front Room for very little extra money, Boy are we glad we did, fabulous suite, with all the extras you would expect, view to die for (Room 17210) Privilege Lounge, very good for breakfast, menus change every 3 days, Tapas for lunch and evening meals were of a good standard here. We did try Mexican Restaurant, However it wasn't to our taste, maybe we were tired after the long flight, Sensai Tepenyaki was ok, although a little salty for my liking! Mikes Coffee shop is great, all sorts of coffees, teas and snacks throughout the day. Buffet in my opinion was of good quality, plenty of choice, although a little too hot as no air con. Route 66 was good, Cannot comment on Italian, Blue Moon or Pancake house as never went there. Grounds are stunning and well kept. Privelidge beach area was super, Gabriella is a wonderful waitress who will keep you topped up with whatever you require drinks wise, every 15 minute or so, Staff are very friendly, ok you might get the odd one that maybe requires a little customer service re training, but hey they work their butt off for very little pay, a dollar or two goes a long way. Reception staff wonderful. Pools looked good, but not my thing, i prefer the beach. Weather was absolutely perfect. travelled 10.10.17 until 17.10.17 All in all a fab holiday, would i return, yes in a heartbeat. Thanks you Ocean Coral Turquesa for a memorable holiday Helen



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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