Cancun

Ocean Coral & Turquesa by H10


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All Inclusive    

2018 Exceptional Values
Extra Value: Free non-stop transfers, $100 Resort Credit per room for use on spa treatments, bottle of wine and upgrades (restrictions apply).
Honeymoon: Welcome gift, one romantic dinner for two with bottle of wine (reservations required), one room service continental breakfast morning after arrival (reservations required), and room upgrade (based on availability).
Family: Families of five may share the minimum room category with existing bedding (two adults and up to three kids 11 years and under).

2019 Exceptional Values
Honeymoon: Welcome gift, one romantic dinner for two with bottle of wine (reservations required), one room service continental breakfast morning after arrival (reservations required), and room upgrade (based on availability).
Family: Families of five may share the minimum room category with existing bedding (two adults and up to three kids 11 & under).

This dazzling all-inclusive resort is located on a prime stretch of beachfront in the heart of the Mexican Caribbean, close to Cancun and neighboring Riviera Maya communities. With sweeping views of the Caribbean, a magnificent white-sand beach with crystalline waters, and surrounded with tropical foliage, Ocean Coral & Ocean Turquesa offers a wide range of activities for everyone, along with an assortment of services to ensure that you have an unforgettable Caribbean vacation.

The hotel offers top-notch accommodations to ensure that you have a truly captivating stay. Spacious rooms feature excellent locations with outstanding views of the ocean and Caribbean coastal vegetation. All rooms have full baths and include exclusive services.

Enjoy a variety of gastronomic fare, round-the-clock entertainment, children's programs, and Mexican hospitality. Whether it's a romantic getaway for two, a family vacation, or a self-indulging spa vacation, you'll find it here, in one all-inclusive package.
HOTEL LOCATION
Address: MUNICIPIO PUERTO MORELOS
PUERTO MORELOS
QR

MX
Local Phone: 998-287-2100
Fax: 52-998-287-2101
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Laundry / Dry Cleaning Service
Meeting Rooms
Parking
Physician on Call
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
4 outdoor pools and 1 children's pool
Golf: NEARBY
Holes: 0
Tennis
Number of Courts: 2
Outdoor Courts: 2
Water Sports on Site
Scuba: Additional Charge
Hobie Cats: Additional Charge
Paddle Boats: Additional Charge
Wind Surf: Additional Charge
Health Club / Spa
Jacuzzi: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Beach:
Total Rooms: 591
Year Opened: 2007 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Internet service and room safes available for fee. International wine list available for extra charge.
ROOM TYPES
ROYAL MASTER SUITE
This suite with a living room and separate bedroom offers Privilege service, stocked minibar, sofa bed, full bathroom and half bath, and 24-hour room service.
Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Minibar
Hair Dryer
Iron
Telephone
Television
Satellite
PRIVILEGE JRS OCN
Junior Suite includes Privilege service. Offers one king or two double beds, private terrace with Jacuzzi and ocean views, stocked minibar, free WiFi, welcome gift, personalized guest service, 24- hour room service, and exclusive private lounge.
Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Minibar
Hair Dryer
Iron
Telephone
Television
Satellite
MASTER SUITE
This suite with a living room and separate bedroom offers Privilege service, stocked minibar, sofa bed, full bathroom and half bath, and 24-hour room service.
Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Minibar
Hair Dryer
Iron
Telephone
Television
Satellite
HONEYMOON SUITE
Spacious honeymoon suites offer ocean views from your private balcony with a Jacuzzi tub. Enjoy 24-hour room service, butler service, and privileged amenities including a bottle of champagne, honeymoon banner, and much more.
Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Jacuzzi
Minibar
Hair Dryer
Iron
Telephone
Television
Satellite
DELUXE JUNIOR SUITE OCEANVIEW
Spacious room with views of the sea. Includes one king or two double beds, a stocked minibar, bathroom with shower and a separate bathtub, and room service from 11 a.m. to 11 p.m.
Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Minibar
Hair Dryer
Iron
Telephone
Television
Satellite
DELUXE JUNIOR SUITE
Deluxe Junior Suites offers one king or two double beds, bathroom with shower and separate bathtub, and room service from 11 a.m. to 11 p.m.
Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Minibar
Hair Dryer
Iron
Telephone
Television
Satellite
PRIVILEGE JUNIOR SUITE
Junior Suite includes Privilege service. Offers one king or two double beds, private terrace with Jacuzzi and pool views, stocked minibar, bathrobe and slippers, free WiFi, 24-hour room service, welcome gift, and exclusive private lounge.
Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Minibar
Hair Dryer
Iron
Telephone
Television
Satellite
DINING
Ocean Coral & Turquesa by H10 features 1 meal plan options:
All Meals, Drinks & Tips
There are 9 Restaurants at Ocean Coral & Turquesa by H10:
Sensai - 4 Tepanyake tables with grill, sushi bar, tatami section and a la carte tables. International wine list available for extra charge. Dinner service only from 6:30pm to 10:00pm. This restaurant is adults only.
Le Petit Creperie - A la carte bistro by the pool open from 6pm to 10pm.
Privelege Lounge - Fusion cuisine offered in a lounge style setting by the beach.
Route 66 - American cuisine offered out on the terrace beneath the lobby.
Ritratto d'Italia - A la carte Italian speciality restaurant. International wine list available at extra charge. Dinner service only 6:30pm to 10pm.
Hacienda Los Girasoles - A la carte Mexican speciality restaruant. International wine list availablefor extra charge. Dinner service only 6:30pm to 10pm.
Blue Moon - International and fusion cuisine offered out on the terrace beneath the lobby.
Villa Marina - Hot dogs, hamburgers, fruits, salad bar, 4 hot dishes and other snacks. Open from 10:30am to 6:30pm.
Casa del Mar - International cuisine offered out on the terrace beneath the lobby.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Social activities program. Shopping Tour (once daily, reservations required & based on availability).
Nightly Activities & Entertainment:
Day and Night entertainment, night shows and exhibitions
CHILDREN'S PROGRAMS

Applicable Ages: 4-12 years old

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
3262 Recommend
3262 past Apple Vacationers would recommend Ocean Coral & Turquesa by H10 to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 12970reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Good resort
KRISTA W.
Nov 08 2018
This resort is small and everything is close together which is nice. Great swimming pools and pool activities are good if you participate. Food was good and several restaurants to choose from. The beach is very good and swim able with lots of chairs. The seaweed is still a problem but they have a tractor that clears the seaweed a couple of times a day. Are sure you take plenty of small bills because they won’t break a $20. So the employees didn’t get the tips they deserved. Also it costs $40 for a taxi to Playa for shopping by taxi. Let the bellman show you to your room so you don’t get hounded by the timeshare employees who are on you the minute you check in.
Customer Rating: 

TEST
Great Value!
GARY C.
Nov 04 2018
This is our 2nd time to this hotel. Great food and cleanliness of hotel and property.
Customer Rating: 

TEST
Be on the look out for time wasting "offers"
JUAN S.
Sep 07 2018
This was a good hotel, but as ALWAYS now adays in these Riviera Maya all-inclusive resort, you are almost forced to meet with a 'concierge' to be advised of the hotel services. No matter how you slice it, this is nothing but a high pressure sales opportunity for the hotel to rope you into some VIP future service. Very annoying and transparent. Not only are their tactics right out of Death Of A Salesman's 1980's theme, but are really worthless. Say NO and move on. Believe me, you will find your room, the pools and the restaurants without any of their "help".
Customer Rating: 

TEST
Apple vacations are relaxing and stress free.
SCOTT P.
Sep 02 2018
Our experience with Apple Vacations was awesome. All Apple representatives were attentive and very helpful, from the representative that booked our vacation to the representative at the airport. The all inclusive resort was spectacular. Met and exceeded all our expectations. Thank you for a wonderful vacation.
Customer Rating: 

TEST
Turquesa water missing
JOSEPHINE S.
Aug 27 2018
Beautiful hotel in all aspects. Unfortunately, turqoise waters were mucky and full of slimy seaweed.
Customer Rating: 

TEST
Ocean Coral and Turquesa was fantastic. Friendly staff and clean resort.
RYAN G.
Aug 22 2018
Had a sea grass issue but it affected the entire region not just this resort. Resort staff did their best to combat the sea grass and clean the beach.
Customer Rating: 

TEST
Staying at Ocean Coral & Turquesa by H10
WILLIAM R.
Aug 19 2018
Hotel is overrated. Not the best service (slow) or food (not of high quality). Activities were poor and very limited for family enjoyment. The beach was not usable due to the overwhelming amount of seaweed.
Customer Rating: 

TEST
Declined
ALAN R.
Aug 08 2018
Service and overall experience of the resort has deteriorated from our last stay 4 years ago.
Customer Rating: 

TEST
Bad experince
PRARTHANA P.
Jul 25 2018
This was a complete disappointment with Beaches not being used with dirty stuff. You need to refund and compensate for all the problems and beaches not being available. However, Some of the people working there were great!
Customer Rating: 

TEST
JIMMY R.
Jul 08 2018
Awesome Vacation very satisfied
Customer Rating: 

TEST
TONYA B.
Jul 03 2018
The beach was poor because of the seaweed. There was mounds of it and it smelled.
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Amazing Time
momma99, Hamilton, Canada
Thu Nov 08 14:27:07 EST 2018
This was our 5th visit to the Ocean Coral and it was certainly our best! The weather was perfect and the staff were once again amazing. The resort is beautiful and the al a cartes are better than ever. The buffet is amazing and the entertainment is so professional. Gustav and Jemima in the lobby bar were wonderful and always smiling, thebartenders at the pool bar always make the perfect drink and are always smiling Antonio and Marcelo in the buffet were thes best at breakfast! The Villa Marina has the best steak and staff! Louisa is a marvellous hostess, the chefs Candy and Edith were always smiling, ant Arturo Marcos and Andres made sure we had everything we needed! The animation staff are terrific and work so very hard to ensure we have fun. Behind the scenes are the sound guys who make sure everything is working great. Such hard workers to ensure my time in the sun is the best! Our room was amazing and always cleaned to perfection. The rooms are very quiet and you cannot hear any noise from surrounding rooms. Just an amazing week and we send our thanks to everyone!

Blue Moon
Sightsee19863556636,
Thu Nov 08 07:46:53 EST 2018
Loved the food at this restaurant. Zurial was our waiter and he was outstanding. We asked for a drink that they didn't have, so Zurial came out with a whole cart of bottles and made us a special, delicious drink. The table was beautifully decorated for us when we arrived at the restaurant. Alfrado greeted us at the door and was extremely nice and attentive. All in all, the food was amazing and the service was outstanding! I can't wait to go back.

Rocky start but ended well.
Krista W, Missouri
Wed Nov 07 11:18:31 EST 2018
Check in at the hotel was not good. It took 2 employees to try and figure out how to check us in and when they did our room wasn't ready. Must of been new because they couldn't even work the copy machine. Then after going through that frustration you turn around and get hounded from the time share people wanting to show you around and book a time to sit down and meet with them. After I flat out told them NO and we wasn't doing it the luggage guy took us to our room and the resort is small enough you can figure out where everything is. The restaurants are all together and the food is great. The lunch buffet is the same everyday out by the beach so be sure you go to the other restaurant for lunch when your tired of that one. They need to open the Route 66 restaurant for lunches. The pools are fabulous. The pool activities are fun if you get up and participate and the employees that do these activities are very fun and polite. Sometimes hard to understand. The beach was great with lots of places to sit in the shade or not but the seaweed is still bad but they have a tractor that rakes it up 2 or 3 times a day. Thats just mother nature. For the $$ we paid for this resort I rated it very good. Too bad have to get so firm with the NO to get them to leave you alone so you can enjoy your vacation. Mikes Coffee shop is a must. Make sure you bring small bills. They Do Not exchange your American Dollars for American Dollars. And only once would they exchange American Dollars for Peso's. That's too bad for their employees because you can't tip them if you don't have the small bills to do so...

Good service, layout and food
Traveler596458,
Wed Nov 07 08:09:06 EST 2018
The service was very good, well kept up, rooms were fine. Loved the lay out. Food was very good. we ate at the outdoor Italian, Blue Moon, Japanese, and Route 66. Drinks were just ok (they use the sweet syrup stuff- not real OJ or cranberry juice except for breakfast). They did have some above average choices of liquor though. The seaweed wasn’t too much of an issue, but the water was brown. People have said that it has been that way for a few years - no more of the pretty blue ocean we were used to. I have trouble remembering names, but I do remember Steven Segal and Antonio. We had other very good servers too Went to the Croco Cun Zoo – we really enjoyed it. It was a little expensive, but since it was rescued animals, and guided tour that was very informative and hands on, it was worth it. Taxi ride there (its at the end of the driveway) was very expensive.

Excellent outstanding services
Inspire09519641434,
Tue Nov 06 16:13:15 EST 2018
I went to the blue moon restaurant for an outstanding dinner inside the Ocean coral and turquesa. My waiter was Zuriel and he was fantastic very timely service, friendly and helpful. Could not recommend him enough.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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