Cancun

Ocean Coral & Turquesa by H10


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All Inclusive    

2018 Exceptional Values
Extra Value: Free non-stop transfers, $100 Resort Credit per room for use on spa treatments, bottle of wine and upgrades (restrictions apply).
Honeymoon: Welcome gift, one romantic dinner for two with bottle of wine (reservations required), one room service continental breakfast morning after arrival (reservations required), and room upgrade (based on availability).
Family: Families of five may share the minimum room category with existing bedding (two adults and up to three kids 11 years and under).

This dazzling all-inclusive resort is located on a prime stretch of beachfront in the heart of the Mexican Caribbean, close to Cancun and neighboring Riviera Maya communities. With sweeping views of the Caribbean, a magnificent white-sand beach with crystalline waters, and surrounded with tropical foliage, Ocean Coral & Ocean Turquesa offers a wide range of activities for everyone, along with an assortment of services to ensure that you have an unforgettable Caribbean vacation.

The hotel offers top-notch accommodations to ensure that you have a truly captivating stay. Spacious rooms feature excellent locations with outstanding views of the ocean and Caribbean coastal vegetation. All rooms have full baths and include exclusive services.

Enjoy a variety of gastronomic fare, round-the-clock entertainment, children's programs, and Mexican hospitality. Whether it's a romantic getaway for two, a family vacation, or a self-indulging spa vacation, you'll find it here, in one all-inclusive package.
HOTEL LOCATION
Address: MUNICIPIO PUERTO MORELOS
PUERTO MORELOS
QR

MX
Local Phone: 998-287-2100
Fax: 52-998-287-2101
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Laundry / Dry Cleaning Service
Meeting Rooms
Parking
Physician on Call
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
4 outdoor pools and 1 children's pool
Golf: NEARBY
Holes: 0
Tennis
Number of Courts: 2
Outdoor Courts: 2
Water Sports on Site
Scuba: Additional Charge
Hobie Cats: Additional Charge
Paddle Boats: Additional Charge
Wind Surf: Additional Charge
Health Club / Spa
Jacuzzi: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Beach:
Total Rooms: 591
Year Opened: 2007 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Internet service and room safes available for fee. International wine list available for extra charge.
ROOM TYPES
PRIVILEGE JRS OCN
Junior Suite includes Privilege service. Offers one king or two double beds, private terrace with Jacuzzi and ocean views, stocked minibar, free WiFi, welcome gift, personalized guest service, 24- hour room service, and exclusive private lounge.
Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Minibar
Hair Dryer
Iron
Telephone
Television
Satellite
MASTER SUITE
This suite with a living room and separate bedroom offers Privilege service, stocked minibar, sofa bed, full bathroom and half bath, and 24-hour room service.
Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Minibar
Hair Dryer
Iron
Telephone
Television
Satellite
HONEYMOON SUITE
Spacious honeymoon suites offer ocean views from your private balcony with a Jacuzzi tub. Enjoy 24-hour room service, butler service, and privileged amenities including a bottle of champagne, honeymoon banner, and much more.
Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Jacuzzi
Minibar
Hair Dryer
Iron
Telephone
Television
Satellite
DELUXE JUNIOR SUITE OCEANVIEW
Spacious room with views of the sea. Includes one king or two double beds, a stocked minibar, bathroom with shower and a separate bathtub, and room service from 11 a.m. to 11 p.m.
Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Minibar
Hair Dryer
Iron
Telephone
Television
Satellite
DELUXE JUNIOR SUITE
Deluxe Junior Suites offers one king or two double beds, bathroom with shower and separate bathtub, and room service from 11 a.m. to 11 p.m.
Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Minibar
Hair Dryer
Iron
Telephone
Television
Satellite
PRIVILEGE JUNIOR SUITE
Junior Suite includes Privilege service. Offers one king or two double beds, private terrace with Jacuzzi and pool views, stocked minibar, bathrobe and slippers, free WiFi, 24-hour room service, welcome gift, and exclusive private lounge.
Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Minibar
Hair Dryer
Iron
Telephone
Television
Satellite
ROYAL MASTER SUITE
This suite with a living room and separate bedroom offers Privilege service, stocked minibar, sofa bed, full bathroom and half bath, and 24-hour room service.
Other Amenities -
Air Conditioning
Bathtub
Shower
Room Service
Minibar
Hair Dryer
Iron
Telephone
Television
Satellite
DINING
Ocean Coral & Turquesa by H10 features 1 meal plan options:
All Meals, Drinks & Tips
There are 9 Restaurants at Ocean Coral & Turquesa by H10:
Le Petit Creperie - A la carte bistro by the pool open from 6pm to 10pm.
Privelege Lounge - Fusion cuisine offered in a lounge style setting by the beach.
Route 66 - American cuisine offered out on the terrace beneath the lobby.
Ritratto d'Italia - A la carte Italian speciality restaurant. International wine list available at extra charge. Dinner service only 6:30pm to 10pm.
Hacienda Los Girasoles - A la carte Mexican speciality restaruant. International wine list availablefor extra charge. Dinner service only 6:30pm to 10pm.
Blue Moon - International and fusion cuisine offered out on the terrace beneath the lobby.
Villa Marina - Hot dogs, hamburgers, fruits, salad bar, 4 hot dishes and other snacks. Open from 10:30am to 6:30pm.
Casa del Mar - International cuisine offered out on the terrace beneath the lobby.
Sensai - 4 Tepanyake tables with grill, sushi bar, tatami section and a la carte tables. International wine list available for extra charge. Dinner service only from 6:30pm to 10:00pm. This restaurant is adults only.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Social activities program. Shopping Tour (once daily, reservations required & based on availability).
Nightly Activities & Entertainment:
Day and Night entertainment, night shows and exhibitions
CHILDREN'S PROGRAMS

Applicable Ages: 4-12 years old

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
3262 Recommend
3262 past Apple Vacationers would recommend Ocean Coral & Turquesa by H10 to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 12262reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
TINA W.
Apr 19 2018
We have been to Mexico several times and we stay somewhere different each time, but we always use Apple vacations. Even though the hotel is older, it is very clean and well taken care of, and the staff is friendly and accommodating. The food and desserts at specialty restaurants was better than any other place we have stayed. Roberto in the breakfast and lunch buffets was awesome! He always took great care of us and always had a smile! We would loved our vacation and definitely would go back.
Customer Rating: 

TEST
Ocean Coral
STEVAN B.
Apr 18 2018
The hotel grounds were very well kept. The food was decent. Services was very good, especially Yamima at the quiet pool. The beach had a lot of seaweed but they tried to keep up on it. Overall we had a great time at Ocean Coral and Turquesa.
Customer Rating: 

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Terrible Hotel and Beach
DAVID C.
Apr 18 2018
This Hotel should be rated 2 stars at best. I paid for privilege status and the only thing that got us was towels that said privilege. The restaurants are all booked up and you must make reservations for the whole week in order to get a decent dinner time. The beach was the worst I've ever been too. The beach was not maintained had seaweed so high and along the beach that you could not get into the water and in the water was the same thing. I've never been told no at a resort so much as this Hotel. And on the first day actually looked at leaving the Hotel forsomething else. Theentertainment was only a few signers which were locals and no real shows to speak of. I have never wanted to go home so quickly as this place made me want too. And not enough room at the pools for all guest so if you don't wake up at 4 am and place a towel where you would like to sit then dont expect to enjoy a day by the pool. Overall listen to my words....go elsewhere a motel 6 in Chicago perhaps that would be nicer.
Customer Rating: 

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Best all inclusive experience
KENNETH G.
Apr 11 2018
Beautiful, clean resort. Outstanding European cuisine buffet. Friendly staff. Amazing beach and location.
Customer Rating: 

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All About the Excursions!
SHANE S.
Apr 02 2018
I would say that our experience at Ocean Coral was "good" not "great". The staff was wonderful, the pools were great, and the hotel was clean. We went on two excursions and they absolutely were our favorite part of the trip. Checking in and out was a breeze and our Apple Representative at the Resort was very helpful in making sure our excursions were safe and fun. We were unable to use the beach at all, which was a complete bummer. The beach was covered in seaweed, which produced gnats. If you were brave enough to cross the seaweed, it was very rocky once you got into the ocean. The buffet was pretty good, but the rest of the restaurants were so-so at best. That was a little disappointing. Also, there was a period of time during the middle of the day where it was difficult to find any restaurant open to get food. The majority seemed to shut down at the same time. Again, that was a little disappointing. All in all we had a very nice vacation, but I can honestly say that I wouldn't go back to this specific resort. It was good, not great.
Customer Rating: 

TEST
Not as good second time
TRAM P.
Apr 02 2018
This is our second trip to this resort and we were disappointed in the room selection, pool facilities, and timeshare attitude. Checkin/checkout were easy, but we were hounded by the timeshare guy. He just wouldn't take no for an answer. We paid for an ocean view room, but barely got a glimpse of the water, Even though we were on the third floor. Brochure offer mini-bar in room, but we were only aloowed two beers in room per day. By 7am, all of the lounge chairs by the family and adult pools have been taken. We had to spend a day on our balcony bc we got out there too late one morning.
Customer Rating: 

TEST
Nothing like we expected.
DAVID H.
Mar 15 2018
You will be receiving a 3 page letter to explain in detail how dissatisfied we were with this booking.
Customer Rating: 

TEST
Good hotel!
CRYSTAL C.
Mar 14 2018
We just got back from this resort last week (March 8th, 2018) and I really did like this hotel. The atmosphere was great and the resort itself was gorgeous! The beach was pretty but for some reason there was a ton of seaweed. Not that that's the hotels fault, they tried to keep up with it, but there was a lot of it. More than I had ever seen on a beach. The service was great. The food was fair, we had some things that were really good and others that just weren't good at all. The people trying to sell you travel packages are pretty pressuring, and they tell you it'll take 60 minutes but takes more like 3 hours. I would return to this resort because it really was so gorgeous and our room was located close to everything!
Customer Rating: 

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Ocean coral and ocean turquesa
EILENE H.
Mar 12 2018
Amazing all inclusive hotel! Highly recommended.
Customer Rating: 

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RYAN W.
Mar 07 2018
The service at the privileged restaurant seemed very slow compared to the service from the buffet staff that took care of you.
Customer Rating: 

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Restaurants and beach
LARRY R.
Mar 05 2018
Waiter service was hit and miss. Only twice did a waiter ensure our drinks were maintained. Otherwise, you had to flag a waiter down. The beach itself was excellent but the amenities were non-existent. You had to go to a pool area to wash the sand from yourself and even then, only one of the two showers was working.
Customer Rating: 

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TripAdvisor Traveller Reviews
Very very poor
Suélen A, Santo Andre, SP
Thu Apr 19 19:08:39 EDT 2018
The food is terrible in all restaurants and you will always wait more than 50min if you want to eat at one of the a la carte restaurants which are as bad as the other, the food is beautiful but not good tasting. Never try the all inclusive beer and wine, they are no more than dirty water. There are not enough waiters on the restaurants or the pool area, they should hire more. I waited 30min to ask for some drink and another 60min to get it. The sea is not Caribbean blue, it is a common and ugly beach. The WiFi is bad as well, I was on a smaller hotel before and the internet was really good over there. They say hot jacuzzi and sauna on the website and flyer but than you get to the hotel and they tell you have to pay US$20/person/day to use those, I had never seen this before!!! The night shows are awful! Very amateur and poor. I tried the morning bikes but they didn't have enough bikes as well so I couldn't do it! Summary: I was completely disappointed. PS: the hotel is beautiful.

Visit was nice
thiborg, fargo,nd
Wed Apr 18 11:15:02 EDT 2018
I was impressed with the OCT. The people were fantastic-David in Guest Relations, Ader the bellman and servers too many to mention are on their game. The room was clean, and the food was good. Some of the specialty restaurants we really liked, as well as some of the buffet items. Hard to find good chocolate deserts! Not happy with having to wait for 3 pm checkin (hot) and the week we were there (April 7-14), they were really lacking with their social activities. Tried to do the 10 am yoga. everyday. and the people never showed up. Several of the evening shows were cancelled, and the ones that did happen last about 30 minutes and be prepared to fight for a chair. (Same with poolside) The wifi only works in your room, unless you pay for the Privilige stay, you get wifi all over. This hotel to me seemed like a destination wedding place. Think I saw at least 6 or 7 wedding parties. Large groups of people that all seemed to know each other. Beautiful place to have a wedding! As far as the beach goes, there was a ton of seaweed washed ashore daily. This is part of a natural cycle of an ocean, and although unsightly, does not hurt you to step on it. OCT did their best to contend with it

Best Service
Shirley A,
Wed Apr 18 06:42:17 EDT 2018
I have visited this resort over 10 times. We stay in the privilege area each time and enjoy the extra amenities. Gabriela Castillo was our beach waitress/server. She was friendly and quick, and we loved interacting with her. She would stop and talk and made us feel like we were more than just another person she was serving. She is great and an asset to the resort! We look forward to seeing her again on our next visit

Could be so much more...the good, bad, and ugly
James M, Columbia, Missouri
Tue Apr 17 20:44:05 EDT 2018
Tip: Don't arrive before 3 pm, you will wait sweltering in your winter clothes. Good: the room was very good, the housekeeping and food/bar service staff were friendly and helpful. A good bit of the food was excellent in both the buffet and several of the restaurants. The expresso cafe was outstanding. Some good scuba diving and dive master. Bad: very pushy about marketing extras to you, no real entertainment in the evening except a brief interlude by a violinist at dusk, Sensai restaurant would send any Japanese fleeing in horror. Ugly: worst beach I've ever seen, clean it.

Fantastic Service
Mark R,
Tue Apr 17 11:49:08 EDT 2018
On the Privilege Beach I had the pleasure of meeting Gabriela Castillo. She was the beach bar server. She was quick and polite and always smiling. I really appreciated the service she provided she was one of many that made our trip extremely enjoyable.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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