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Occidental Grand Xcaret


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All Inclusive    

Exceptional Values!
Honeymooners: Receive the "Devotion Package" complimentary when booking a minimum of 3 nights (restrictions apply).

Located adjacent to the spectacular eco-archaeological Xcaret Park in the heart of Riviera Maya, the all-inclusive Occidental Grand Xcaret Resort offers an exciting vacation experience for singles, couples, and families. This all-inclusive resort is perfect for adventurers, eco-tourists, or travelers in search of the tranquility of the Caribbean Sea.

Its authentic Mediterranean style and magical tropical locale make Occidental Grand Xcaret Resort much more than a perfect vacation destination. The resort's unique characteristics, such as the expansive subterranean river which forms canals throughout the pathways, allow the property to thrive in harmony within the exotic setting of Mayan ruins, tropical forests, and wildlife.

Occidental Grand Xcaret Resort features 11 specialty and buffet restaurants offering a wide variety of dining experiences for all tastes and palates, with no reservations required. The hotel also has ten bars where guests can enjoy cocktails and tropical beverages.

Occidental Grand Xcaret Resort offers an array of sports and activities, including archery, mini golf, tennis, volleyball, and more to make your stay an unforgettable experience.

Find more information about Occidental Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
This magical resort is located on the Caribbean coast of Mexico adjacent to the spectacular Xcaret Park
Address: CARRETERA FEDERAL 307
MUNICIPIO DE SOLIDARIDED
QR

MX
Local Phone: 984-871-5400
Toll Free Phone: 1-800-858-2258
Fax: 011-52-984-871-5406
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 5
Outdoor Pools: 5     
5 pools including a natural sea pool and kid's club pool. Swim-up bar (varies by pool) & whirlpools.
Golf: CLOSEBY
Golf Club Playacar-10km away.
Designed by Robert Von Hagge--par 72 course.
Holes: 18
Green Fees: $160.00 (approx.)
Club Rental Fees: $30.00 TO $40.00
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Complimentary.
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Other Sports Available
Horseback Riding: Additional Charge
Jogging Trail: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Mediterranean style and a perfect location. In addition to the unique characteristics of the resort, there are also subterranean rivers flowing through the extensive property. Beach: Private manmade beach with Bar and Beach Club Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 661
Year Opened: 2002 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No spring breakers. 2-Specialty Restaurants not included on the ALL-INCLUSIVE plan are: Mediterrano & El Cortijo.Men are required to wear collared shirts and dress slacks. Room Service is not offered unless guests are booked in the Royal Club.
ROOM TYPES
JUNIOR STE GRAND ROMANCE UXX
Grand Romance junior suite includes one king bed or two double beds, upgraded amenities, and a private balcony or terrace. Room features a living area with a sofa, continental breakfast, a couples massage and more. Unlimited Xcaret Xperience included.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE GRAND CONCIERGE UXX
Guestroom includes one king bed or two double beds, a private balcony or terrace, and upgraded amenities. Room also features concierge service, a welcome fruit basket and, and more. The Unlimited Xcaret Xperience includes additional exclusive benefits.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
ROYAL CLUB MASTER SUITE
Master suite includes a main bedroom with a king bed, large bathroom with a double shower and a whirlpool tub, and a second bedroom with two double beds and a full bathroom. Room also features a large balcony or terrace, a living room, and dining room.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
JUNIOR SUITE GRAND CONCIERGE
Spacious suite includes one king bed or two double beds, a private balcony or terrace, and upgraded amenities. Room also features a welcome fruit basket, concierge service, a bottle of wine, a minibar, and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE ROOM
Deluxe room includes one king bed or two double beds, and a private balcony or terrace. Room also features a stocked minibar, a complete bathroom with a shower, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
JUNIOR STE GRAND CONCIERGE UXX
Spacious suite includes one king bed or two double beds, a private balcony or terrace, and upgraded amenities. Room also features a welcome fruit basket, concierge service, and more. Unlimited Xcaret Xperience included.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE ROOM UXX
Deluxe room includes one king bed or two double beds, and a balcony or terrace. Room also features a private bathroom with a shower, a minibar, and more. The Unlimited Xcaret Xperience includes VIP hotel check-in and a variety of other upgraded services.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE ROYAL CLUB ROOM
Royal Club room includes one king bed or two double beds, and a private balcony with stunning garden views. Room also features personalized service and upgraded amenities, an elegant bathroom with a shower and bathtub, and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE GRAND ROMANCE
Deluxe Grand Romance guestroom includes one king bed or two double beds, upgraded amenities, and a private balcony or terrace. Room also features a bottle of sparkling wine, continental breakfast in bed, a couples massage, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
JUNIOR SUITE
Junior suite includes one king bed or two double beds, a living area with a sofa, and a balcony or terrace. Room also includes an elegant bathroom, a minibar, and many other amenities.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE GRAND ROMANCE UXX
Grand Romance Deluxe guestroom includes one king bed or two double beds, a private balcony or terrace, and upgraded amenities. Room also features a sparkling bottle of wine, breakfast in bed, and more. Unlimited Xcaret Xperience included.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
JUNIOR SUITE UXX
Junior suite includes one king bed or two double beds, a living area with a sofa, and a balcony or terrace. Room also includes an elegant bathroom and a minibar. Unlimited Xcaret Xperience includes VIP check-in, unlimited reservations, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
JUNIOR SUITE ROYAL CLUB ROOM
Luxury junior suite includes one king bed or two double beds, and a private balcony or terrace. Room also features upgraded amenities, a living area with a sofa, a minibar, and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
JUNIOR SUITE GRAND ROMANCE
Grand Romance junior suite includes one king bed or two double beds, upgraded amenities, and a private balcony or terrace. Room features a living area with a sofa, continental breakfast, a couples massage and other romantic amenities.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE GRAND CONCIERGE
Guestroom includes one king bed or two double beds, a private balcony or terrace, and upgraded amenities. Room also features concierge service, a welcome fruit basket and bottle of wine, a discount at the spa, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite

OTHER INFO
Room Service is included in the Royal Club only.
DINING
Occidental Grand Xcaret features 1 meal plan options:
All Meals, Drinks & Tips-FULL-All except Royal Club
There are 11 Restaurants at Occidental Grand Xcaret:
D'Oriental - Gourmet a la carte service open for dinner (6:00 p.m. to 10:00 p.m.). Capacity of 54. Dress code required.
La Hacienda - Mexican gourmet restaurant serving dinner from 6:00 pm to 10:00 pm (170 capacity). Salad and dessert service buffet style and main dish served a la carte. Dress code required.
La Piazza - Pizzeria- open for dinner 6:00 p.m. to 11:30 p.m. (56 capacity). Pizzas and desserts.
Sonora Grill - Serving dinner from 6:00 p.m. to 10:00 p.m. (190 capacity). Meat on the grill, buffet salad and dessert service. Dress code required.
Pacos Tacos - Basic Mexican fare open for dinner 6:00 pm to 4:00 am (48 capacity). Tacos, Mexican snacks and deserts.
Le Buffet - International buffet serving breakfast, lunch and dinner (470 capacity). Breakfast 7:00 a.m. to 11:00 a.m., lunch 12:30 p.m. to 3:00 p.m. and dinner 6:00 p.m. to 10:00 p.m. (Theme Nights).
Kids Club - Lunch: 12 p.m. - 4 p.m. (special food for the little people) (16 Capacity)
Los Olivos - Italian Restaurant open for Dinner: Antipastos and desserts at the buffet and main plate served a la carte (102 capacity). Dress code required. Open from 6:00 p.m. to 10:00 p.m.
Royal Club - Open for breakfast, lunch and dinner from 7:00 a.m. to 10:30 p.m. (34 capacity open to Royal Club guests only)
El Pesacador - Located at the beach club a la carte service specializing in fish and seafood (60 capacity) Open from 6:00 p.m. to 10:00 p.m. Dress code required.
El Lago (snack bar) - Open for lunch 11:30 a.m. to 6:00 p.m. (120 capacity).
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Solarium, Mini Golf, Archery Court, Scuba (offered at the Allegrp Playacar for a fee)
Nightly Activities & Entertainment:
Nightly entertainment consists of Banda Fun Club, mini disco, live entertainment and shows.
CHILDREN'S PROGRAMS
Childrens pool and Kids Club restaurant.

Children's Facilities
PlayGround
Teen Disco

Babysitting Fee: Hourly
Advance Notice for Babysitting: 24 hours.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
3564 Recommend
3564 past Apple Vacationers would recommend Occidental Grand Xcaret to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 9344 reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Amazing place and lovely staff
Managers_Response_FB, Dartford, United Kingdom
Thu Feb 04 14:42:26 EST 2016
Stayed here for 10 days with my partner in the Royal Club (well worth the upgrade) overlooking the sea for b/fast,lunch and dinner. The staff really look after you and make you feel special. The park next door is jam packed of things to do. It is also a few minutes away from Xplor if you have a daring side!! More>

minor niggles so not a 5
Jane G, Ryde, United Kingdom
Thu Feb 04 12:16:25 EST 2016
Last minute booking with Virgin Holidays. Beautifully well kept gardens, plenty of sunbeds and clear, if not a bit chilly pools. Super friendly staff and no pressure to tip. Excellent choice of restaurants, the Oriental and the beach, fish restaurant particularly good. Rooms are air conditioned, clean, and mine had a fantastic shower. Confortable bed with crisp white sheets. The beach is small and does get crowded and the sunbeds are close together, the sea is very safe and calm if you have children or non confidant swimmers. Branded drinks in all the bars; entertainment every night. WiFi is free for an hour per day in the lobby which can be difficult if you have a time difference at home and you are on the beach. I would recommend but will probably prefer somewhere with more beach front in the future. More>

Great staff, pretty good food and a resort wanting improvements
smartquest, Miami, Florida
Wed Feb 03 16:48:20 EST 2016
We booked in this hotel through Costco travel because it was the less expensive for this high season in the Caribbean and we just wanted to spend three night doing nothing, and we did it consciously based on the reviews we read, so we decided to give it a try as the resort may be criticized by people who are familiar with very upscale hotel in the area but if it was less expensive you cannot expect the same services as the more expensive ones. We noticed during our stay that some repairs are currently being made, so we hope that this just the start to improve this outdated resort. The management of the hotel must pay attention to details, we noticed walls in the room and bathroom with paint peeling off, stairs with some steps broken, but repair wise our focus goes to the shops and areas lineup along the Pueblo del Rio, an area build along an artificial river that runs through the front of the hotel that has many locales closed with a chain and lock outside that seem to be places where shops used to be. This Pueblo del Rio would have a lot of potential if those places are open with shops, cafés and restaurants, now the closed area and the Pueblo de Rio looks like a deserted place. Breakfast in the buffet is pretty good, we didn’t need more than that and the service was good. Dinner at the buffet is also pretty good and doesn’t deserve to be compared with upscale hotel where you pay a lot more. They have a snack place, called the El Lago or something like that, that has a limited selection of snacks but it is enough to have something light to eat while you enjoying the pool. They have excellent Mojitos across the whole hotel made from scratch and using fresh mint leaves and fresh lemon. We went to the Sonora Grill restaurant no need to wait, but the Ribeye that asked medium came out pretty bad, as it seemed like boiled in the outside, but the waitress service was excellent and they tried to please me bringing something else. The other restaurant we went was El Pescador - no wait either - and we received excellent services from our waiter Gualdemar and from the Host Diego, who came to the table to explain and apologized on why they confused the Grouper dish I asked, and brought me instead a Mahi Mahi. The food there is 8 of 10, although you can see in the plates the efforts the cooks are doing to come out with a nice presentation of the plates. Portions are small, but they say you can ask for more than one plate (all inclusive). The setting of this restaurant is excellent by the sea in a terrace, and very breezy. We requested a softer pillow and our maid Ani at building 14 brought us one. Building 14 seems older than the rest but it is very quiet with the back facing Xcaret park. The air conditioning in our room functioned perfectly and very quiet, which is a problem in other hotels which have very noisy units. The first day we started receiving calls during improper hours - two or three - leaving message with different vain excuses, but we never responded as we knew they were trying to hook us for the timeshare they sell, they never tried to call us anymore they didn't approach us personally either. The shows provided at night for entertainment are pretty good, not the big deal but you can see the effort they do to entertain guests. Because we were celebrating a special occasion, they provided a tequila and a champagne bottle for our stay at the room. Room was clean, clean linen was provided every day. The big plus in this hotel is the effort that every single member of the staff we contacted made to please us. The hotel – based on that is located by the Xcaret Park – must try to find an option for the guest to access the park for a discount, otherwise you will have to pay the same price as everyone else, which is $98 per person, which is overpriced when you compare what they have to offer with the features that Disney and other parks on Orlando, Florida provide for a similar price, and I am not a fan of Disney and others. This is not a hotel for beach-goers, if you go for that reason, this is not your choice at all, the beach is built in a small cove, and everything around is reef. A lot of wild fauna in this hotel sharing the resort with you (see pics) Thanks to all the staff for making our stay a happy and relaxing one More>

very good but mexican was a let down
Claire W,
Wed Feb 03 15:33:17 EST 2016
overall i loved this resort, staff are very accomodating and will to help anyway they can, rooms are pretty basic but clean and beds comfy, the resort is so beautiful. However be warned you have to walk alot which i didnt mind, there are shuttles to take during the day, the food was lovely but the mexican al a carte was a huge let down it was the worst mexican food i have every eaten it was bland, had no flavour and was served cold safe to say i only ate there the once our whole family was in agreement, would highly recommend this beautiful resort hope this helps More>

Timeshare owner review
Stacy O,
Wed Feb 03 14:57:55 EST 2016
To get to the resort we booked online with USA Transfers. They organized to airport pick up and return to airport. On time. Great experience. Can pay with credit card online or cash on day of arrival. We stayed at the Royal club because we are Grand level members. The rooms were beautiful. Royal has its own private pool and private restaurant. Great staff and service. We also spent time at the first club lounge. Great appetizers and drinks. Staff was helpful when we had questions. Royal club made all dinner reservations for us at specialty restaurants. Good alternatives. Buffet had special short line and private seating for all timeshare members. Easy access to Xcaret park next door. Special entrance for hotel guests. But your tickets online before you go. If you pay with Master Card you get 2 days for price of one. Great family park. Xplore park is on the other side of the resort. Great for Zip Lining, swimming through caves, rafting and muddy self drive jungle Jeep drive. More adventurous. Private timeshare members area above the beach with chairs, sun beds, hot tub and private each bar. Great Trip and great experience. More>



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and Apple Vacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
  APPLE RATINGS:    Exceptional Standard of Service & Quality;    Luxurious;
    Superior First Class;    First Class;    Comfortable;    Modest
    Superior to other hotels with the same rating;    Superior to other hotels with the same rating