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Occidental Grand Xcaret


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All Inclusive    

Located adjacent to the spectacular eco-archaeological Xcaret Park in the heart of Riviera Maya, the all-inclusive Occidental Grand Xcaret Resort offers an exciting vacation experience for singles, couples, and families. This all-inclusive resort is perfect for adventurers, eco-tourists, or travelers in search of the tranquility of the Caribbean Sea.

Its authentic Mediterranean style and magical tropical locale make Occidental Grand Xcaret Resort much more than a perfect vacation destination. The resort's unique characteristics, such as the expansive subterranean river which forms canals throughout the pathways, allow the property to thrive in harmony within the exotic setting of Mayan ruins, tropical forests, and wildlife.

Occidental Grand Xcaret Resort features 11 specialty and buffet restaurants offering a wide variety of dining experiences for all tastes and palates, with no reservations required. The hotel also has ten bars where guests can enjoy cocktails and tropical beverages.

Occidental Grand Xcaret Resort offers an array of sports and activities, including archery, mini golf, tennis, volleyball, and more to make your stay an unforgettable experience.

Exceptional Values!
Honeymooners: Receive the Sweet Love Honeymoon or Anniversary Package complimentary when booking a minimum of 7 nights (restrictions apply).

Find more information about Occidental Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
This magical resort is located on the Caribbean coast of Mexico adjacent to the spectacular Xcaret Park
Address: CARRETERA FEDERAL 307
MUNICIPIO DE SOLIDARIDED
QR

MX
Local Phone: 984-871-5400
Toll Free Phone: 1-800-858-2258
Fax: 011-52-984-871-5406
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 5
Outdoor Pools: 5     
5 pools including a natural sea pool and kid's club pool. Swim-up bar (varies by pool) & whirlpools.
Golf: CLOSEBY
Golf Club Playacar-10km away.
Designed by Robert Von Hagge--par 72 course.
Holes: 18
Green Fees: $160.00 (approx.)
Club Rental Fees: $30.00 TO $40.00
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Complimentary.
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Other Sports Available
Horseback Riding: Additional Charge
Jogging Trail: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Mediterranean style and a perfect location. In addition to the unique characteristics of the resort, there are also subterranean rivers flowing through the extensive property. Beach: Private manmade beach with Bar and Beach Club Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 661
Year Opened: 2002 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No spring breakers. 2-Specialty Restaurants not included on the ALL-INCLUSIVE plan are: Mediterrano & El Cortijo.Men are required to wear collared shirts and dress slacks. Room Service is not offered unless guests are booked in the Royal Club.
ROOM TYPES
JUNIOR STE GRAND CONCIERGE UXX
Spacious suite includes one king bed or two double beds, a private balcony or terrace, and upgraded amenities. Room also features a welcome fruit basket, concierge service, and more. Unlimited Xcaret Xperience included.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE ROOM UXX
Deluxe room includes one king bed or two double beds, and a balcony or terrace. Room also features a private bathroom with a shower, a minibar, and more. The Unlimited Xcaret Xperience includes VIP hotel check-in and a variety of other upgraded services.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE ROYAL CLUB ROOM
Royal Club room includes one king bed or two double beds, and a private balcony with stunning garden views. Room also features personalized service and upgraded amenities, an elegant bathroom with a shower and bathtub, and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE GRAND ROMANCE
Deluxe Grand Romance guestroom includes one king bed or two double beds, upgraded amenities, and a private balcony or terrace. Room also features a bottle of sparkling wine, continental breakfast in bed, a couples massage, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
JUNIOR SUITE
Junior suite includes one king bed or two double beds, a living area with a sofa, and a balcony or terrace. Room also includes an elegant bathroom, a minibar, and many other amenities.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE GRAND ROMANCE UXX
Grand Romance Deluxe guestroom includes one king bed or two double beds, a private balcony or terrace, and upgraded amenities. Room also features a sparkling bottle of wine, breakfast in bed, and more. Unlimited Xcaret Xperience included.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
JUNIOR SUITE UXX
Junior suite includes one king bed or two double beds, a living area with a sofa, and a balcony or terrace. Room also includes an elegant bathroom and a minibar. Unlimited Xcaret Xperience includes VIP check-in, unlimited reservations, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
JUNIOR SUITE ROYAL CLUB ROOM
Luxury junior suite includes one king bed or two double beds, and a private balcony or terrace. Room also features upgraded amenities, a living area with a sofa, a minibar, and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
JUNIOR SUITE GRAND ROMANCE
Grand Romance junior suite includes one king bed or two double beds, upgraded amenities, and a private balcony or terrace. Room features a living area with a sofa, continental breakfast, a couples massage and other romantic amenities.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE GRAND CONCIERGE
Guestroom includes one king bed or two double beds, a private balcony or terrace, and upgraded amenities. Room also features concierge service, a welcome fruit basket and bottle of wine, a discount at the spa, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
JUNIOR STE GRAND ROMANCE UXX
Grand Romance junior suite includes one king bed or two double beds, upgraded amenities, and a private balcony or terrace. Room features a living area with a sofa, continental breakfast, a couples massage and more. Unlimited Xcaret Xperience included.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE GRAND CONCIERGE UXX
Guestroom includes one king bed or two double beds, a private balcony or terrace, and upgraded amenities. Room also features concierge service, a welcome fruit basket and, and more. The Unlimited Xcaret Xperience includes additional exclusive benefits.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
ROYAL CLUB MASTER SUITE
Master suite includes a main bedroom with a king bed, large bathroom with a double shower and a whirlpool tub, and a second bedroom with two double beds and a full bathroom. Room also features a large balcony or terrace, a living room, and dining room.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
JUNIOR SUITE GRAND CONCIERGE
Spacious suite includes one king bed or two double beds, a private balcony or terrace, and upgraded amenities. Room also features a welcome fruit basket, concierge service, a bottle of wine, a minibar, and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE ROOM
Deluxe room includes one king bed or two double beds, and a private balcony or terrace. Room also features a stocked minibar, a complete bathroom with a shower, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite

OTHER INFO
Room Service is included in the Royal Club only.
DINING
Occidental Grand Xcaret features 1 meal plan options:
All Meals, Drinks & Tips-FULL-All except Royal Club
There are 11 Restaurants at Occidental Grand Xcaret:
Royal Club - Open for breakfast, lunch and dinner from 7:00 a.m. to 10:30 p.m. (34 capacity open to Royal Club guests only)
El Pesacador - Located at the beach club a la carte service specializing in fish and seafood (60 capacity) Open from 6:00 p.m. to 10:00 p.m. Dress code required.
El Lago (snack bar) - Open for lunch 11:30 a.m. to 6:00 p.m. (120 capacity).
D'Oriental - Gourmet a la carte service open for dinner (6:00 p.m. to 10:00 p.m.). Capacity of 54. Dress code required.
La Hacienda - Mexican gourmet restaurant serving dinner from 6:00 pm to 10:00 pm (170 capacity). Salad and dessert service buffet style and main dish served a la carte. Dress code required.
La Piazza - Pizzeria- open for dinner 6:00 p.m. to 11:30 p.m. (56 capacity). Pizzas and desserts.
Sonora Grill - Serving dinner from 6:00 p.m. to 10:00 p.m. (190 capacity). Meat on the grill, buffet salad and dessert service. Dress code required.
Pacos Tacos - Basic Mexican fare open for dinner 6:00 pm to 4:00 am (48 capacity). Tacos, Mexican snacks and deserts.
Le Buffet - International buffet serving breakfast, lunch and dinner (470 capacity). Breakfast 7:00 a.m. to 11:00 a.m., lunch 12:30 p.m. to 3:00 p.m. and dinner 6:00 p.m. to 10:00 p.m. (Theme Nights).
Kids Club - Lunch: 12 p.m. - 4 p.m. (special food for the little people) (16 Capacity)
Los Olivos - Italian Restaurant open for Dinner: Antipastos and desserts at the buffet and main plate served a la carte (102 capacity). Dress code required. Open from 6:00 p.m. to 10:00 p.m.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Solarium, Mini Golf, Archery Court, Scuba (offered at the Allegrp Playacar for a fee)
Nightly Activities & Entertainment:
Nightly entertainment consists of Banda Fun Club, mini disco, live entertainment and shows.
CHILDREN'S PROGRAMS
Childrens pool and Kids Club restaurant.

Children's Facilities
PlayGround
Teen Disco

Babysitting Fee: Hourly
Advance Notice for Babysitting: 24 hours.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
3564 Recommend
3564 past Apple Vacationers would recommend Occidental Grand Xcaret to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 10471 reviews
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TripAdvisor Traveller Reviews
a great trip
Heeln, London, United Kingdom
Thu Aug 25 08:05:29 EDT 2016
a great family location with lots to do. Food was excellent and staff were amazing especially Diana from the spa who was wonderful to talk to everyday, so professional and friendly and Alma Sinclair who was always there when we needed her and so friendly and helpful too! Some of the rooms were a bit tired but i noticed they are all being refurbished as we left. Edgar our cleaner did a fantastic job daily on our room. thank you for a fantastic trip and to all the staff who made us feel welcome. More>

To much pressure selling and the dolphin excursion is a scam!!!
Lou F, Ronkonkoma, New York
Thu Aug 25 07:55:39 EDT 2016
11 of us stayed at the Occidental Grand Xcaret in Mexico. The food was ok, nothing great. The rooms were also just ok. A lot of signs of wear. The grounds are beautiful. The biggest problem is that everyone there is always trying to sell you something. Whether its a timeshare or an excursion or an upgrade. It never stopped even up until our check out. We all felt it was a tremendous intrusion on our vacation. We also booked a swim with the dolphins tour with them for the adjoining Xcaret park for $120 a person. Thats $1,320 for a 11 people. When we booked it we were told that there would be no problem taking pictures and videoing while we were in the water. When we got there we were told that we could not go in the water with our cameras. I asked to speak to the supervisor, who was Viviana Mendez. She told me no way could we photograph anything. I told her that it was sold to us with the understanding that we could but she refused to let us do it. I asked for our money back and she refused and was rude. Of course when we finished our rushed dolphin encounter there were pictures that they took and the packages started at $380 and up. When I told her that I was very unhappy about how we were treated and scammed and that I was going to post a review on tripadvisor she said, it did not bother her. She never was apologetic nor did she attempt in any way to satisfy us. Very very poor customer satisfaction. Do not go on the dolphin excursion in Xcaret. I found out later that there are better places near by and less expensive that also let you take your own pictures. The Xcaret park is very beautiful and worth a visit but just don't do the dolphin excursion or stay in the connecting resort There are much nicer hotels in the area then this one. After staying here for 5 days we moved to The Iberostar Paraiso Lindo which was 10 times nicer in every way and never once was there any pushy selling. More>

Fun and relaxing!
Michelle P,
Wed Aug 24 19:31:23 EDT 2016
This trip was probably the best trip we've had from the years before. We were a group of 5 (2 adults & 3 children) and everyone was amazed by the resort. We are part of the royal club so we had many benefits. We had two-connected rooms which was really convenient. Everything was clean and a thank you to our house keeper, Jorje, for changing the bed sheets just because my mother didn't like the color white. The food at the restaurants were amazing! Shoutout to Chef Jose Enrique Martinez for taking the time to personally cook us custom dishes, the taquitos were delicious! He really wanted us to make sure we were attended and that we've tasted all the great food. All the other restaurants were great and their waiters were very friendly. The food in the buffet was pretty good, no complaints. As for the beach, it was good as well. What i really liked about the beach was that it was safe, the waves wasn't too harsh and it wasn't that deep as it got farther. The beach is small but their pools are amazing,they have one huge pool and one decent pool. Also, you guys should check out the Xcaret park. They have so many animals and its so beautiful. That was my best day ever, the river was an breath taking adventure and the show took my breath away. Mexico is a beautiful country with so much rich culture. Leaving that show made me felt proud and inspired me to plan more trips in different places in Mexico. Honestly, throughout my whole trip, have no complaints at all. I'll most likely go again in a few years but this time I'll bring more of my family members. ADVICE: If you are looking for cheap souvenirs, go to Chichen Itza! There you will learn about the Mayan ruin and experience how they lived. On the side they have souvenirs that are as low as $1, just make sure to negotiate for a great deal. More>

A fun trip
papp19, Wilmington, Delaware
Wed Aug 24 19:14:29 EDT 2016
This was our second trip to this resort. We found it as enjoyable as it was the first time. We had a room right by one of the pool, the tram which ran every 15 minutes to take you to the beach. There is a eco friendly park next to the resort which we went to . We found it very expensive and very crowded in the park and at the beaches inside the park. The restaurants, which they had were very good. The resort was clean and you feel very safe. We enjoyed this trip More>

Miss
julie a, London, United Kingdom
Wed Aug 24 14:13:01 EDT 2016
Excellent holiday for everyone. I went with my 5yr old granddaughter who absolutely loved it and the feeling of being in the jungle with monkey's in the trees around the hotel amongst other animals. The staff were all very friendly. But you have to watch out for the time share people they do pester you constantly. We travelled with Virgin so stayed in one of their blocks which was ideal as it was right near the queit pool and kid's club and just a stroll to the dining area's. The rooms were very spacious with everything we needed and the fridge was topped up every day with beer,water and cold drinks. I took advantage of the great kid's club which my granddaughter loved. We had the unlimited excuret pass which suited us as we could come and go as we pleased, absolutely beautiful place a must for everyone to see. Overall a fantastic family holiday. 😀😀 More>



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