Cancun

Occidental at Xcaret Destination


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All Inclusive    

Located adjacent to the spectacular eco-archaeological Xcaret Park in the heart of Riviera Maya, the all-inclusive Occidental Grand Xcaret Resort offers an exciting vacation experience for singles, couples, and families. This all-inclusive resort is perfect for adventurers, eco-tourists, or travelers in search of the tranquility of the Caribbean Sea.

Its authentic Mediterranean style and magical tropical locale make Occidental Grand Xcaret Resort much more than a perfect vacation destination. The resort's unique characteristics, such as the expansive subterranean river which forms canals throughout the pathways, allow the property to thrive in harmony within the exotic setting of Mayan ruins, tropical forests, and wildlife.

Occidental Grand Xcaret Resort features 11 specialty and buffet restaurants offering a wide variety of dining experiences for all tastes and palates, with no reservations required. The hotel also has ten bars where guests can enjoy cocktails and tropical beverages.

Occidental Grand Xcaret Resort offers an array of sports and activities, including archery, mini golf, tennis, volleyball, and more to make your stay an unforgettable experience.

Exceptional Values!
Honeymooners: Receive the Sweet Love Honeymoon or Anniversary Package complimentary when booking a minimum of 7 nights (restrictions apply).

Find more information about Occidental Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
This magical resort is located on the Caribbean coast of Mexico adjacent to the spectacular Xcaret Park
Address: CARRETERA FEDERAL 307
MUNICIPIO DE SOLIDARIDED
QR

MX
Local Phone: 984-871-5400
Toll Free Phone: 1-800-858-2258
Fax: 011-52-984-871-5406
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 5
Outdoor Pools: 5     
5 pools including a natural sea pool and kid's club pool. Swim-up bar (varies by pool) & whirlpools.
Golf: CLOSEBY
Golf Club Playacar-10km away.
Designed by Robert Von Hagge--par 72 course.
Holes: 18
Green Fees: $160.00 (approx.)
Club Rental Fees: $30.00 TO $40.00
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Complimentary.
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Other Sports Available
Horseback Riding: Additional Charge
Jogging Trail: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Mediterranean style and a perfect location. In addition to the unique characteristics of the resort, there are also subterranean rivers flowing through the extensive property. Beach: Private manmade beach with Bar and Beach Club Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 661
Year Opened: 2002 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No spring breakers. 2-Specialty Restaurants not included on the ALL-INCLUSIVE plan are: Mediterrano & El Cortijo.Men are required to wear collared shirts and dress slacks. Room Service is not offered unless guests are booked in the Royal Club.
ROOM TYPES
JUNIOR STE GRAND CONCIERGE UXX
Spacious suite includes one king bed or two double beds, a private balcony or terrace, and upgraded amenities. Room also features a welcome fruit basket, concierge service, and more. Unlimited Xcaret Xperience included.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE ROOM UXX
Deluxe room includes one king bed or two double beds, and a balcony or terrace. Room also features a private bathroom with a shower, a minibar, and more. The Unlimited Xcaret Xperience includes VIP hotel check-in and a variety of other upgraded services.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
ROYAL LEVEL LUXURY
Royal Club room includes one king bed or two double beds, and a private balcony with stunning garden views. Room also features personalized service and upgraded amenities, an elegant bathroom with a shower and bathtub, and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE ROMANCE
Deluxe Romance guestroom includes one king bed or two double beds, upgraded amenities, and a private balcony or terrace. Room also features a bottle of sparkling wine, continental breakfast in bed, a couples massage, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
JUNIOR SUITE
Junior suite includes one king bed or two double beds, a living area with a sofa, and a balcony or terrace. Room also includes an elegant bathroom, a minibar, and many other amenities.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE GRAND ROMANCE UXX
Romance Deluxe guestroom includes one king bed or two double beds, a private balcony or terrace, and upgraded amenities. Room also features a sparkling bottle of wine, breakfast in bed, and more. Unlimited Xcaret Xperience included.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
JUNIOR SUITE UXX
Junior suite includes one king bed or two double beds, a living area with a sofa, and a balcony or terrace. Room also includes an elegant bathroom and a minibar. Unlimited Xcaret Xperience includes VIP check-in, unlimited reservations, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
ROYAL LEVEL JUNIOR SUITE
Luxury junior suite includes one king bed or two double beds, and a private balcony or terrace. Room also features upgraded amenities, a living area with a sofa, a minibar, and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
JUNIOR SUITE ROMANCE
Romance junior suite includes one king bed or two double beds, upgraded amenities, and a private balcony or terrace. Room features a living area with a sofa, continental breakfast, a couples massage and other romantic amenities.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE CONCIERGE
Guestroom includes one king bed or two double beds, a private balcony or terrace, and upgraded amenities. Room also features concierge service, a welcome fruit basket and bottle of wine, a discount at the spa, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
JUNIOR STE GRAND ROMANCE UXX
Romance junior suite includes one king bed or two double beds, upgraded amenities, a nd a private balcony or terrace. Room features a living area with a sofa, continental breakfast, a couples massage and more. Unlimited Xcaret Xperience included.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE GRAND CONCIERGE UXX
Guestroom includes one king bed or two double beds, a private balcony or terrace, and upgraded amenities. Room also features concierge service, a welcome fruit basket and, and more. The Unlimited Xcaret Xperience includes additional exclusive benefits.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
ROYAL LEVEL SUITE
Other Amenities -
ROYAL CLUB MASTER SUITE
Master suite includes a main bedroom with a king bed, large bathroom with a double shower and a whirlpool tub, and a second bedroom with two double beds and a full bathroom. Room also features a large balcony or terrace, a living room, and dining room.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
JUNIOR SUITE CONCIERGE
Spacious suite includes one king bed or two double beds, a private balcony or terrace, and upgraded amenities. Room also features a welcome fruit basket, concierge service, a bottle of wine, a minibar, and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE ROOM
Deluxe room includes one king bed or two double beds, and a private balcony or terrace. Room also features a stocked minibar, a complete bathroom with a shower, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite

OTHER INFO
Room Service is included in the Royal Club only.
DINING
Occidental at Xcaret Destination features 1 meal plan options:
All Meals, Drinks & Tips-FULL-All except Royal Club
There are 11 Restaurants at Occidental at Xcaret Destination:
El Lago (snack bar) - Open for lunch 11:30 a.m. to 6:00 p.m. (120 capacity).
D'Oriental - Gourmet a la carte service open for dinner (6:00 p.m. to 10:00 p.m.). Capacity of 54. Dress code required.
La Hacienda - Mexican gourmet restaurant serving dinner from 6:00 pm to 10:00 pm (170 capacity). Salad and dessert service buffet style and main dish served a la carte. Dress code required.
La Piazza - Pizzeria- open for dinner 6:00 p.m. to 11:30 p.m. (56 capacity). Pizzas and desserts.
Sonora Grill - Serving dinner from 6:00 p.m. to 10:00 p.m. (190 capacity). Meat on the grill, buffet salad and dessert service. Dress code required.
Pacos Tacos - Basic Mexican fare open for dinner 6:00 pm to 4:00 am (48 capacity). Tacos, Mexican snacks and deserts.
Kids Club - Lunch: 12 p.m. - 4 p.m. (special food for the little people) (16 Capacity)
Le Buffet - International buffet serving breakfast, lunch and dinner (470 capacity). Breakfast 7:00 a.m. to 11:00 a.m., lunch 12:30 p.m. to 3:00 p.m. and dinner 6:00 p.m. to 10:00 p.m. (Theme Nights).
Los Olivos - Italian Restaurant open for Dinner: Antipastos and desserts at the buffet and main plate served a la carte (102 capacity). Dress code required. Open from 6:00 p.m. to 10:00 p.m.
Royal Club - Open for breakfast, lunch and dinner from 7:00 a.m. to 10:30 p.m. (34 capacity open to Royal Club guests only)
El Pesacador - Located at the beach club a la carte service specializing in fish and seafood (60 capacity) Open from 6:00 p.m. to 10:00 p.m. Dress code required.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Solarium, Mini Golf, Archery Court, Scuba (offered at the Allegrp Playacar for a fee)
Nightly Activities & Entertainment:
Nightly entertainment consists of Banda Fun Club, mini disco, live entertainment and shows.
CHILDREN'S PROGRAMS
Childrens pool and Kids Club restaurant.

Children's Facilities
PlayGround
Teen Disco
Babysitting Fee: Hourly
Advance Notice for Babysitting: 24 hours.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
3564 Recommend
3564 past Apple Vacationers would recommend Occidental at Xcaret Destination to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 11017reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Xcaret Park makes this a must-stay
redChev76, Lake Orion, Michigan
Wed Jan 11 10:20:22 EST 2017
We were here in April of last year(2016). Besides the obligatory sales pitch for the 'resort club', this is probably the best vacation I've ever had. The food was pretty good most of the time. I'm never a big fan of buffet food. The best restaurant by far is their Mexican style. The biggest seller for us on this hotel was the direct access to Xcaret park itself. We spent two of our days there. While the park is a bit lack luster for the adventurous types, it had some amazing things to do. This is more or less a zoo with a few extra things to do like under ground swimming and boat float. We're planning a vacation again soon and Occidental Grand Xcaret is high on our list - and we usually don't re-visit.

Would stay here again
Randy O, Edmonton, Canada
Tue Jan 10 17:44:59 EST 2017
Twelve days of awesome. Checked in and got a king bed upgrade then hit the buffet which was very large and fresh. Fish, bread, fruits and veggies, plus hot food cooked to order at various stations pasta, Chinese and of course Mexican. There are 2 pools and a beach area which is secluded from the sea so the water is always calm with a nice sandy beach. One pool is larger but divided up between a kids area, swim up bar and restaurant and a regular pool area. The other pool is large with a bar and is more quiet than the larger pool. The staff was great with golf carts giving rides to all areas of the resort which is walk-able but in the heat a ride was nice. There were daily activities to do and nightly entertainment in there large outdoor theater. Another option i highly recommend is the Xcaret experience which is the large park attached to this resort. You get admission to the park for the length of your stay and if you have kids you can come and go without rushing to try and get it done in a day...........................................We got told this resort was great and it is so as my title says...............We will stay here again.

Resort could have done better
Guillermo S, Bear, Delaware
Tue Jan 10 15:38:36 EST 2017
This was our first time at this resort, first let me start by saying it was very big and exhausting walking to all the different places in the resort. The beach was very crowded and small, we were practically all laying under each others umbrella. The water was cold because it was fed by an underground spring not your typical 75-80 degrees water temperature. As a royal club member the services were mediocre at best, the staff at the royal club and vacation club were not very helpful at all. The best part of the resort was the Excaret Park which was not included. The service by the staff at the restaurants was very good but the meals were the same every day not many choices. I was disappointed with the overall resort.

Amazing Family Vacation
Oiselle2014, Ottawa, Canada
Tue Jan 10 13:30:17 EST 2017
We travelled with Transat to this resort from December 15 to 22 2016. We were a family of 2 adults and 1 teenager! The check-in was smooth and efficient! Front desk did a wonderful job at explaining the resort, how to get our "unlimited bracelet" for Xcaret Park and how to go around the hotel! Then a concierge took us to our room on the second floor in bldg 18! Be careful with those timeshare agent all over the resort! The room was nice and very clean! We don't really care about the deco of the room since we will not be there other than to sleep! The restaurant was good! We went to the grill twice!! It was our favorite one for sure! Can't go wrong! We also loved the Pizzaria upstair with Romann our server!! Fantastico!! We also enjoyed the Italian resto The best thing about this resort is you don't reserve a la carte! You just show up when ever you want to eat Because we travel alot and I have seen so many hotels, my only deception was lunch! It was really good with the pizza, nacho, guatemole.. but I wish there would have been more choice of healthy stuff... i know your in vacation but after a few days... We went to H10 Ocean Coral last year and the food was out of this world, for the same price! The best thhing about this hotel is the green!! It's so lush, eco-path everywhere!! Amazing monkeys eating bananas on your deck! Two days before we left, we had stuff stolen from our room'!!! We did report it.. but... Oh well, for the last two days, we've put the sign "don't disturb"!! No more cleaning lady's in our room!! Be carefull, the only reason we noticed was because I had brought 4 bikinis... and left them in my luggage until II used it! One morning I've changed and left this one in my suitcase for the following morning... it was gone!! Don't let something like this destroy your vacations... but be sure to check your stuff twice! Bikini village swimsuit are not cheap!! Oh well... Merry Christmas! The Xcaret park beside the hotel is a must see!!! Would we go back? Yes

Active All-Inclusive resort- lots of walking
OGGlobalG, California
Tue Jan 10 09:28:58 EST 2017
If you are looking for a relaxing tropical resort and access to many activities, look no further. Adjacent to Xcaret, this all-inclusive resort has amazing pools, private cove with beach, and easy access to Xcaret eco park. Clubs and a wide variety of shopping (tourist and high end) are just a short taxi ride to 5th Street in Playa Del Carmen. I found the best food choices to meet most palettes were found at the buffets. The one located beachside offered an open air experience with beautiful views of their private cove and the ocean. If you need a break from the humidity, the buffet near the main building and lobby is a good choice. The taco/pizza outdoor restaurant lacked prompt service and was really only good for soft tacos and drinks. La Hacienda was beautiful and air conditioned but lacked in quality of food. Attempt was made to match the decor with oddly plated entrees. Regarding comments I read about being pressured into "timeshare" opportunities, its best to avoid the "concierge" located at a desk at the entrance of your building. You'll be greeted and given an overview of the property and then given a "gift". Mine was a ceramic Mayan calendar which is a cheap knick knack. If you aren't interested in this, be nice, smile and continue on your way. I would recommend getting the unlimited Xcaret pass. You'll need several visits to see it all! And you MUST see the grand espacular show! Important: expect to walk a lot. Disabled travelers will find this a difficult place to experience. I love to walk, so it was great. The grounds are beautiful. Pools amazing. Happy travels!



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