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Occidental Grand Xcaret


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All Inclusive    

Located adjacent to the spectacular eco-archaeological Xcaret Park in the heart of Riviera Maya, the all-inclusive Occidental Grand Xcaret Resort offers an exciting vacation experience for singles, couples, and families. This all-inclusive resort is perfect for adventurers, eco-tourists, or travelers in search of the tranquility of the Caribbean Sea.

Its authentic Mediterranean style and magical tropical locale make Occidental Grand Xcaret Resort much more than a perfect vacation destination. The resort's unique characteristics, such as the expansive subterranean river which forms canals throughout the pathways, allow the property to thrive in harmony within the exotic setting of Mayan ruins, tropical forests, and wildlife.

Occidental Grand Xcaret Resort features 11 specialty and buffet restaurants offering a wide variety of dining experiences for all tastes and palates, with no reservations required. The hotel also has ten bars where guests can enjoy cocktails and tropical beverages.

Occidental Grand Xcaret Resort offers an array of sports and activities, including archery, mini golf, tennis, volleyball, and more to make your stay an unforgettable experience.

Exceptional Values!
Honeymooners: Receive the Sweet Love Honeymoon or Anniversary Package complimentary when booking a minimum of 7 nights (restrictions apply).

Find more information about Occidental Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
This magical resort is located on the Caribbean coast of Mexico adjacent to the spectacular Xcaret Park
Address: CARRETERA FEDERAL 307
MUNICIPIO DE SOLIDARIDED
QR

MX
Local Phone: 984-871-5400
Toll Free Phone: 1-800-858-2258
Fax: 011-52-984-871-5406
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 5
Outdoor Pools: 5     
5 pools including a natural sea pool and kid's club pool. Swim-up bar (varies by pool) & whirlpools.
Golf: CLOSEBY
Golf Club Playacar-10km away.
Designed by Robert Von Hagge--par 72 course.
Holes: 18
Green Fees: $160.00 (approx.)
Club Rental Fees: $30.00 TO $40.00
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Complimentary.
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Other Sports Available
Horseback Riding: Additional Charge
Jogging Trail: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Mediterranean style and a perfect location. In addition to the unique characteristics of the resort, there are also subterranean rivers flowing through the extensive property. Beach: Private manmade beach with Bar and Beach Club Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 661
Year Opened: 2002 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No spring breakers. 2-Specialty Restaurants not included on the ALL-INCLUSIVE plan are: Mediterrano & El Cortijo.Men are required to wear collared shirts and dress slacks. Room Service is not offered unless guests are booked in the Royal Club.
ROOM TYPES
DELUXE GRAND CONCIERGE UXX
Guestroom includes one king bed or two double beds, a private balcony or terrace, and upgraded amenities. Room also features concierge service, a welcome fruit basket and, and more. The Unlimited Xcaret Xperience includes additional exclusive benefits.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
ROYAL CLUB MASTER SUITE
Master suite includes a main bedroom with a king bed, large bathroom with a double shower and a whirlpool tub, and a second bedroom with two double beds and a full bathroom. Room also features a large balcony or terrace, a living room, and dining room.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
JUNIOR SUITE GRAND CONCIERGE
Spacious suite includes one king bed or two double beds, a private balcony or terrace, and upgraded amenities. Room also features a welcome fruit basket, concierge service, a bottle of wine, a minibar, and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE ROOM
Deluxe room includes one king bed or two double beds, and a private balcony or terrace. Room also features a stocked minibar, a complete bathroom with a shower, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
JUNIOR STE GRAND CONCIERGE UXX
Spacious suite includes one king bed or two double beds, a private balcony or terrace, and upgraded amenities. Room also features a welcome fruit basket, concierge service, and more. Unlimited Xcaret Xperience included.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE ROOM UXX
Deluxe room includes one king bed or two double beds, and a balcony or terrace. Room also features a private bathroom with a shower, a minibar, and more. The Unlimited Xcaret Xperience includes VIP hotel check-in and a variety of other upgraded services.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE ROYAL CLUB ROOM
Royal Club room includes one king bed or two double beds, and a private balcony with stunning garden views. Room also features personalized service and upgraded amenities, an elegant bathroom with a shower and bathtub, and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE GRAND ROMANCE
Deluxe Grand Romance guestroom includes one king bed or two double beds, upgraded amenities, and a private balcony or terrace. Room also features a bottle of sparkling wine, continental breakfast in bed, a couples massage, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
JUNIOR SUITE
Junior suite includes one king bed or two double beds, a living area with a sofa, and a balcony or terrace. Room also includes an elegant bathroom, a minibar, and many other amenities.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE GRAND ROMANCE UXX
Grand Romance Deluxe guestroom includes one king bed or two double beds, a private balcony or terrace, and upgraded amenities. Room also features a sparkling bottle of wine, breakfast in bed, and more. Unlimited Xcaret Xperience included.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
JUNIOR SUITE UXX
Junior suite includes one king bed or two double beds, a living area with a sofa, and a balcony or terrace. Room also includes an elegant bathroom and a minibar. Unlimited Xcaret Xperience includes VIP check-in, unlimited reservations, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
JUNIOR SUITE ROYAL CLUB ROOM
Luxury junior suite includes one king bed or two double beds, and a private balcony or terrace. Room also features upgraded amenities, a living area with a sofa, a minibar, and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
JUNIOR SUITE GRAND ROMANCE
Grand Romance junior suite includes one king bed or two double beds, upgraded amenities, and a private balcony or terrace. Room features a living area with a sofa, continental breakfast, a couples massage and other romantic amenities.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE GRAND CONCIERGE
Guestroom includes one king bed or two double beds, a private balcony or terrace, and upgraded amenities. Room also features concierge service, a welcome fruit basket and bottle of wine, a discount at the spa, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
JUNIOR STE GRAND ROMANCE UXX
Grand Romance junior suite includes one king bed or two double beds, upgraded amenities, and a private balcony or terrace. Room features a living area with a sofa, continental breakfast, a couples massage and more. Unlimited Xcaret Xperience included.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite

OTHER INFO
Room Service is included in the Royal Club only.
DINING
Occidental Grand Xcaret features 1 meal plan options:
All Meals, Drinks & Tips-FULL-All except Royal Club
There are 11 Restaurants at Occidental Grand Xcaret:
La Piazza - Pizzeria- open for dinner 6:00 p.m. to 11:30 p.m. (56 capacity). Pizzas and desserts.
Sonora Grill - Serving dinner from 6:00 p.m. to 10:00 p.m. (190 capacity). Meat on the grill, buffet salad and dessert service. Dress code required.
Pacos Tacos - Basic Mexican fare open for dinner 6:00 pm to 4:00 am (48 capacity). Tacos, Mexican snacks and deserts.
Le Buffet - International buffet serving breakfast, lunch and dinner (470 capacity). Breakfast 7:00 a.m. to 11:00 a.m., lunch 12:30 p.m. to 3:00 p.m. and dinner 6:00 p.m. to 10:00 p.m. (Theme Nights).
Kids Club - Lunch: 12 p.m. - 4 p.m. (special food for the little people) (16 Capacity)
Los Olivos - Italian Restaurant open for Dinner: Antipastos and desserts at the buffet and main plate served a la carte (102 capacity). Dress code required. Open from 6:00 p.m. to 10:00 p.m.
Royal Club - Open for breakfast, lunch and dinner from 7:00 a.m. to 10:30 p.m. (34 capacity open to Royal Club guests only)
El Pesacador - Located at the beach club a la carte service specializing in fish and seafood (60 capacity) Open from 6:00 p.m. to 10:00 p.m. Dress code required.
El Lago (snack bar) - Open for lunch 11:30 a.m. to 6:00 p.m. (120 capacity).
D'Oriental - Gourmet a la carte service open for dinner (6:00 p.m. to 10:00 p.m.). Capacity of 54. Dress code required.
La Hacienda - Mexican gourmet restaurant serving dinner from 6:00 pm to 10:00 pm (170 capacity). Salad and dessert service buffet style and main dish served a la carte. Dress code required.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Solarium, Mini Golf, Archery Court, Scuba (offered at the Allegrp Playacar for a fee)
Nightly Activities & Entertainment:
Nightly entertainment consists of Banda Fun Club, mini disco, live entertainment and shows.
CHILDREN'S PROGRAMS
Childrens pool and Kids Club restaurant.

Children's Facilities
PlayGround
Teen Disco

Babysitting Fee: Hourly
Advance Notice for Babysitting: 24 hours.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
3564 Recommend
3564 past Apple Vacationers would recommend Occidental Grand Xcaret to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 10193 reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Great Place with easy access to Xcaret
32332Michelle, Heber, California
Thu Jul 14 15:09:23 EDT 2016
Stayed for a week with family. Food at the buffet was ok and the drinks are pretty good (Ojo Rojo) was my favorite. The rooms in building 19 were newly renovated but they are average size, nothing fancy. Most of the staff was helpful. The concierge was very helpful. The exclusive entrances to Xcaret are great! There is a lot of walking even though they have golf cart shuttles. The beach is amazing, small but nice calm waters with lots of fish. The pools are average but the good part is you get a lot of shade because of the vegetation surrounding. The location is good for all other parks. The a la carte restaurants were good except for the Italian, it was awful. I would recommend staying here if the price is right. More>

Holiday with friends
bnc250,
Thu Jul 14 05:33:24 EDT 2016
Great location with friendly helpful staff and their own beach right next to one of the many restaurants. Monkeys and other animals there and with the park next door what a place to visit. Definitely recommend having a holiday there. Pools where cleaned regularly and food was good More>

Save your money unless you want to buy a time share
Christopher A, London, England, United Kingdom
Thu Jul 14 04:55:59 EDT 2016
Booked a family holiday on the 12th May for 2 weeks to Grand Xcarat Cancun Spent 1st 4 days hobbling around after a heath & safety issue in the shower no guest directory or phone numbers on phone The rep useless phoned me at 7.am in the morning complaining I had not booked any excursions with him, Hotel were only interested if you paid for the upgrade VIP otherwise you were treated as second class not even basic tumbler for your toothbrush this would have been provided if you would have paid for an upgrade also 1 sachet of coffee for 2 people to last at least 24hrs till room cleaned the following day All staff were interested in was to sell you a timeshare Advertised as 5 star all inclusive if you wanted coffee they had a franchise n site that you had to pay extra for according to Holidayplace this is normal in all inclusive deals well in the 15 or so I have experienced over the apst years this is the 1st one I have come across . When I complained to the Rep he told me everybody complains but it does no good as the holiday place advertises it at 5 star and in truth at the best it was 3 star. More>

Great Vacation
Isolde86, Belton, Texas
Thu Jul 14 02:16:46 EDT 2016
We just spent 7 days at the Xcaret. It was wonderful. The rooms were very clean, the cleaning staff was friendly and always helpful. The food was very good, and with the huge variety it was easy to always find something we liked. (I don't eat seafood). The resort is beautiful and very well kept. All staff has always been friendly and eager to help any way they possibly could. We will go back next year. More>

Beautiful hotel grounds and great service!
Eliren2014, San Antonio, Texas
Wed Jul 13 19:22:54 EDT 2016
Before my arrival to Occidental Grand Xcaret in the third week of June I called the hotel several times and each time they answered all my questions and took notes of my requests. We were concern about the renovations done to the hotel and how it would affect our stayed. We requested that our rooms were away from the renovations and close walking distance to the shuttles stop for my elderly Dad. We were very happy with our room’s location. Our rooms were in building 12 which are located close walking distance to the lobby, spa, shuttle station and restaurants. The hotel grounds are beautiful and worth exploring. You will find iguanas, deer, and monkeys. I especially enjoyed the walk to the archeological ruins trail that takes you to the shore and you can get a glimpse at Cozumel. This is a great spot to take pictures. I spent most of time at the beach which is perfect for snorkeling, relaxing and drinking your favorite drink. I was able to get beach chairs with no problem. At the beach bar, it only serves drinks when we got hungry for a mid-day snack we took a short shuttle ride to the main pool. There you can go in with your swim cover-ups. There is a strict dress code for men at the formal restaurants. Men are not allowed to enter the restaurant wearing shorts. At El Lago Snack and Le buffet is a bit more relax dress code. My family and I had dinner at La Hacienda, Los Olivos, and El Pescador. Be prepare to wait as service is not as fast paced as American restaurants and at peak time there was up to a 30 minute wait to get a table. One of my favorite restaurant was Los Olivos Italian restaurant. Our server was Jose Antonio at Los Olivos. He was fast paced, attentive and refilled our drinks and our food arrived in a timely manner. For a special occasion dinner I recommend El Pescador the seafood restaurant by the beach. We had my parent’s 45th wedding anniversary dinner there due to the beautiful location close to the ocean and food. We didn’t make any previous arrangements since the restaurants do not take reservations but my husband was blessed to meet Chef Cordova at the Le Buffet earlier in the week during breakfast. Chef Cordova offer to make a special dinner and dessert for my parents. Chef Cordova prepared the best seafood dishes a la carte and desserts just for us. My parents loved the 3 course dinner that Chef Cordova prepared which included shrimp with lime juice and garlic served with guacamole, main course salmon and fish filet in a wine butter sauce and the chocolate mousse cake. Just writing about it and thinking back makes my mouth water. It was a very special evening thanks to Chef Cordova, Executive chef, the waiter Ramon who went above and beyond. We encounter so many great people that works there that willing to our stay extra special. Thank you to Miguel Zurita also at the Pescador. Juan Esteban Chi for making the tartar sauce for my calamari at El Lago Snack bar, the manager Juan Manuel from Spain and Ramon at the lobby for accommodating our family needs. Also Jessica the photographer from Ocean Photo for the beautiful photos. The only recommendation that I would make to the hotel is to post a list of the weeks activities and show times for guest to see around hotel grounds. Post it somewhere visible for guest to see. The two times I went to the front desk to request a copy of the list of activities and show times were not available. The hotel is about a 45 minute drive from the airport. The hotel location is perfect for those that want to stay in the resort. There is plenty to do and the evening shows are wonderful. The nightclub was also fun. But if you want to wonder out the resort we rented a car for two days at the hotel from Fiesta Car rental which we drove to Cancun hotel zone and to the Tulum ruins. Make sure to make your car reservations 48 hours before the day you need it and to check car availability. It was a better choice for us (five adults and child) to rent a car and cheaper than buying tour packages.We stayed a total of six days at the Occidental Grand Xcaret overall it was a great stay. It was a perfect place to relax, disconnect from all electronic devices and to celebrate a special occasion. I would definitely stay again and recommend this hotel. More>



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