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Occidental Grand Cozumel


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The luxurious Occidental Grand Cozumel is situated on the southwest end of Cozumel Island on San Francisco Beach, across the water from Playa del Carmen. This Mexican resort is surrounded by a tropical mangrove, offering a beautiful landscape and perfectly manicured gardens. For diving enthusiasts, the nearby Palancar Reef is considered one of the top five dive destinations in the world, while guests seeking rest and relaxation can bask in the sun on one of the best beaches the island has to offer.

Enjoy a variety of activities and watersports daily. Visit the four swimming pools, fitness center, and boutique with sauna. Young travelers will love the kids' pool and supervised kids' club. Try your hand at scuba diving lessons in the pool, tennis, kayaking, snorkeling, water polo, and windsurfing. The Occidental Grand Cozumel offers six restaurants at which to enjoy the most varied local and international cuisine. With four bars and a disco, entertainment is plentiful day and night.

Exceptional Values!
Honeymoon: Receive the Sweet Love Honeymoon or Anniversary Package complimentary when booking a minimum of 7 nights in any room category (restrictions apply).

Find more information about Occidental Hotels & Resorts.

Learn more about Cozumel.
HOTEL LOCATION
Occidental Grand Cozumel is situated on the southwest part of Cozumel island in front of the mainland Playa del Carmen.
Address: CARRETERA SUR COZUMEL, EL CEDRAL
COZUMEL
QR

MX
Local Phone: 011-52-987-872-9
Toll Free Phone: 1-800-858-2258
Fax: 011-52 (987) 87-29745
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 4
Outdoor Pools: 4     
A pool for activities, a pool for relaxation, a pool for kids, and a pool exclusive to Royal Club guests.
Golf: NEARBY
Cozumel Country Club- 20 Km from hotel
Holes: 18
Green Fees: $
Cart Fee: $
Club Rental Fees: $
Caddy: $
Lessons Available
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Complimentary
Wind Surf: Complimentary
Other Sports Available
Horseback Riding: Additional Charge
Other Sports: Volleyball, Waterpolo
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Complimentary
Spa: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This luxury resort is situated on the southwest end of Cozumel island on San Francisco Beach, across from Playa del Carmen on the mainland. The Occidental Grand Cozumel is especially for divers and anyone that enjoys aquatic sports. Just a 5 minute boat ride from the famous Palancar Reef. Beach: This hotel is on beautiful San Francisco Beach. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 243
Year Opened: 2002 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No pets allowed. Men are required to wear collared shirts & dress slacks, casual elegant dress code applies to women for dinner dining.
ROOM TYPES
ROYAL CLUB ROOM
Elagantly appointed room includes one king bed or two double beds, a private balcony with garden views and a whirlpool tub, and premium bath amenities. Additional services include private lounge and restaurant access, complimentary WiFi, and much more.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
ROYAL JUNIOR SUITE
The Royal Club Junior Suite is elegant and spacious, featuring a separate living area, full bathroom, one King bed, beautiful views of the gardens, a terrace or balcony and a whirlpool tub. Plus the special Royal Club inclusions.
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
ROYAL PRESIDENTIAL SUITE
The most elegant and spacious accommodation, features a large living and dining room, a kitchen, 2 bedrooms, living room, 2 bathrooms, shower and whirlpool tub. Plus the special Royal Club inclusions.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE ROOM
These spacious and bright rooms include the all-inclusive features of the resort, as as well as either 2 double beds or 1 king, a safety deposit box, hair dryer, TV, telephone with data port, and a mini fridge with water, beer, and soft drinks.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE CONCIERGE ROOM
This category features Deluxe room inclusions, as well as concierge service, turn turn down service, a fruit basket, and a bottle of wine in room. A 10% spa discount is also included, as well as superior room amenities.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE ROMANCE ROOM
This category features Deluxe room inclusions, as well as a bottle of champagne, chocolate covered strawberries, couples massage, breakfast in bed (first morning), romantic dinner, 10% spa discounts, turn down service, and a surprise gift.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Occidental Grand Cozumel features 1 meal plan options:
All Meals, Drinks & Tips
There are 6 Restaurants at Occidental Grand Cozumel:
La Posada - International buffet restaurant serving breakfast (6:00 am to 10:30 am), and dinner (6:00 pm to 9:30 pm).
Los Olivos - A la carte restaurant serving Mediterranean specialties. Reservations and dress code required. Open from 6:00 pm to 9:30 pm.
La Carreta - A la carte restaurant for Royal Club guests. Breakfast 7:00 am to 10:30 am, lunch 12:00 pm to 5:00 pm and dinner 6:00 pm to 9:30 pm. Reservations at the private check-in area from the Royal Club required.
La Piazza - Pizzeria restaurant. Open from 9:00 pm to 1:30 am.
Sonora - A la carte Steak House serving dinner only. Reservations and dress code required. Open from 6:00 pm to 9:30 pm.
Beach Club - Serves lunch and snacks buffet style, and cocktails with ocean views. Open from 12:00pm - 4:30 pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
By the pool & beach Aerobics, Volleyball, Waterpolo, games, etc.
Nightly Activities & Entertainment:
Karaoke, live music, shows and disco.
CHILDREN'S PROGRAMS
Activities program for children and playground area under adult supervision from 9:00 a.m. to 5:00 p.m.
Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround

Babysitting Fee: Available for fee
Advance Notice for Babysitting: 24 hrs

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
281 Recommend
281 past Apple Vacationers would recommend Occidental Grand Cozumel to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 3870 reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Needs improvement
Rama M,
Thu Jun 23 11:20:28 EDT 2016
I am royal club member , the rooms(royal club standard room) and food in all the restaurants are good. buffet was ok not great. The swimming pools are major disappointment . They are not cleaned regularly it is very bad ( insects ....) . More>

In the jungle.
Joylou2, Choctaw, Oklahoma
Wed Jun 22 19:02:29 EDT 2016
We decided to try a new place to stay in Cozumel. We looked at several places and decided to stay at the Occidentail Grand. Overall the accomadations were ok, not the worst and not the best we have stayed in while in Cozumel. The speciality restaurants are where you need to eat dinner. The dinner buffet was ok, not great. The lunch buffet was good. Our room was acceptable. There were some issues, but nothing major. We are not ones to complain so we just rolled with the flow. There is no free internet or wifi in this hotel. Additionally, there is no business center. If you need to stay connected, I wouldn't recommend you stay here. You will have to pay more than what I pay a month for wifi here in the states, for 5 days there. I will warn you if you have allergies, you don't want to stay in the jungle. While it is somewhat private and the flowers are pretty, I came home with a sinus infection, but that's not their fault. More>

Needs revamping!
TomKatz, Vancouver, Canada
Wed Jun 22 16:10:53 EDT 2016
We are First Club members of Occidental. And I must say, our experience from our vacation was just ok. We noticed there were less staff around, most of them are friendly but noticed some of them are burnt out from working so hard. My husband tried to exchanged $ to peso only to be given the exchange rate of 15peso= $1, when we know the rate was @17 as we had already bought pesos that day with a different person. He also wondered why his passport wasn't asked the second time around when it is the Mexican law. He mentioned that we already bought pesos in the am so why is the rate not the same? the guy eventually gave the rate we were given in the morning. The other reviews I've read for this resort in regards to food is so spot on. Food was not at par with the other resorts we've been. Not so much varieties. You would think that they have such a small resort that they could cater better food, but no. Every night, only 1 restaurant is open. Either Los Olivos or the one beside it (forgot the name}. On our last night, we ate at one of the a la carte restaurants and they ran out of food and had to serve the only ones they have left in the kitchen. I say since we were members, the only advantage we had was great service in the breakfast area in the First Club patio and room service plus wifi. We were also told that they are in transition due to Barcelo taking over and that they would rather stay open with less staff that close down totally. This is no excuse for mediocre service and mediocre food that are being given to visitors that are paying the same amount or probably more in comparison to a different resort whom could give much much more. We are already members and we have complaints, I can't imagine the ones that aren't. Also, rooms are dated and could do some renos. The resort itself I should say is beautiful. And the beach I think is the only thing that made our vacation worthwhile, it is gorgeous. More>

Loved the winding path that led to the pool and beach
carribeantravelcielo, New Orleans, Louisiana
Tue Jun 21 11:51:04 EDT 2016
We were staying in Cozumel and decided to visit Occidental to check out the location, food, etc. if we came back and would like to stay here overnight. I was able to purchase a day pass for us which gave us a great opportunity to see the resort up close for a review. When we arrived, we were provided bands and we made our way to the bar area to grab a few drinks before heading out to the pool and beach area. There is a great path that winds through thick vegetation - we saw iguanas sunning themselves along the way. The pool area was good - larger pool and then there's one that is very shallow leading to the deeper pool. There was a bar area to get drinks and also another covered area that served food. The beach had several chairs and umbrellas already setup, so it wasn't hard for us to find a location to sit. The winds were a bit rough, so husband wasn't able to dive this day, but there is a pier there where boats would pick up and drop off those that did dive. For lunch, we all headed back to the buffet style lunch at La Posada. There were several buffet style tables setup with a variety of yucatanian food, desserts, etc. There was something for all of us at the buffet. The villas along the pathway seemed very nice - everything was neat and clean - based upon our experience with the staff being very nice and the surroundings, we would revisit this location. More>

Not so great...
Nacole M, Granbury, Texas
Mon Jun 20 19:43:18 EDT 2016
My wife and I recently stayed at the Occidental Grand resort in Cozumel for a weekend getaway. We got a great deal online and the reviews of this hotel seemed great for what we were looking for. While the room itself was clean and the property was beautiful, we would not stay at this resort again. Upon arrival (in the evening), we were quickly checked in and given our room number and a map. No one showed us which direction our room was or offered any assistance in getting to our room. The only people who were willing to offer help or suggestions were those who were trying to sell timeshares. We were asked numerous times about going to a timeshare meeting to get discounted excursion prices. Then there was the food. In a nutshell, the food was terrible. Almost everything my wife and I got from the buffets was lukewarm or cold, with the exception of the omelet bar for breakfast. Half of the speciality restaurants advertised on their website were not open. We had no hot water in our room except on the last morning we were there. The wifi was not only NOT complimentary, but cost $26 per DAY. The quiet pool was open, but there was very loud construction going on all day making it the loudest place in the resort. In addition, the jacuzzi was not working. Upon leaving there was no bellman to call us a taxi and we waited about 20 minutes more than was needed. While the resort boasts beautiful greenery and flowers, I would not spend my money on this resort only to be hounded to purchase a timeshare and eat food that was lukewarm/cold. You're better off staying elsewhere in Cozumel. More>



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