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Occidental Grand Cozumel


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All Inclusive    

Exceptional Values!
Honeymoon: Receive the "Sweet Love Honeymoon or Anniversary package" complimentary when booking a minimum of 7 nights in any room category (restrictions apply).

The luxurious Occidental Grand Cozumel Resort is situated on the southwest end of Cozumel Island on San Francisco Beach, across the water from Playa del Carmen. This Mexican resort is surrounded by a tropical mangrove, offering a beautiful landscape and perfectly manicured gardens. For diving enthusiasts, the nearby Palancar Reef is considered one of the top five dive destinations in the world, while guests seeking rest and relaxation can bask in the sun on one of the best beaches the island has to offer.

Enjoy a variety of activities and watersports daily. Visit the three swimming pools, fitness center, and boutique with sauna. Young travelers will love the kids' pool and supervised kids' club. Try your hand at scuba diving lessons in the pool, tennis, kayaking, snorkeling, water polo, and windsurfing. The Occidental Grand Cozumel Resort offers six restaurants at which to enjoy the most varied local and international cuisine. With four bars and a disco, entertainment is plentiful day and night.

Find more information about Occidental Hotels & Resorts.

Learn more about Cozumel.
HOTEL LOCATION
Occidental Grand Cozumel is situated on the southwest part of Cozumel island in front of the mainland Playa del Carmen.
Address: CARRETERA SUR COZUMEL, EL CEDRAL
COZUMEL
QR

MX
Local Phone: 011-52-987-872-9
Toll Free Phone: 1-800-858-2258
Fax: 011-52 (987) 87-29745
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
1 pool for activities, 1 for relaxation & 1 kid's pool
Golf: NEARBY
Cozumel Country Club- 20 Km from hotel
Holes: 18
Green Fees: $
Cart Fee: $
Club Rental Fees: $
Caddy: $
Lessons Available
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Raquet Rental Fees: contact hotel
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Additional Charge
Hobie Cats: Complimentary
Wind Surf: Complimentary
Other Sports Available
Horseback Riding: Additional Charge
Other Sports: Volleyball, Waterpolo
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Complimentary
Spa: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This luxury resort is situated on the southwest end of Cozumel island on San Francisco Beach, across from Playa del Carmen on the mainland. The Occidental Grand Cozumel is especially for divers and anyone that enjoys aquatic sports. Just a 5 minute boat ride from the famous Palancar Reef. Beach: This hotel is on beautiful San Francisco Beach. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 251
Year Opened: 2002 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No pets allowed. Men are required to wear collared shirts & dress slacks, casual elegant dress code applies to women for dinner dining.
ROOM TYPES
ROYAL CLUB ROOM
Elegant and spacious room located in the lower levels of the villas with one king or two double beds, and sitting area. Balcony features a whirlpool and view of gardens. Additional services include VIP check-in, private lounge with internet and more.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
ROYAL JUNIOR SUITE
The Royal Club guests will enjoy private reception and check-in, concierge services, in-room dining, private restaurant and bar, private pool and whirlpool, and complimentary Internet services. Larger than The Royal Club Luxury.
1 King Bed Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
ROYAL PRESIDENTIAL SUITE
The Royal Club guests will enjoy private reception and check-in, concierge services, in-room dining, private restaurant and bar, private pool and whirlpool, and complimentary Internet services. This two bedroom suite with shared living room.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE ROOM
These spacious and bright rooms include the all-inclusive features of the resort, as as well as either 2 double beds or 1 king, a safety deposit box, hair dryer, TV, telephone with data port, and a mini fridge with water, beer, and soft drinks.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE CONCIERGE ROOM
This category features Deluxe room inclusions, as well as concierge service, turn turn down service, a fruit basket, and a bottle of wine. A 10% spa discount is also included, as well as superior room amenities.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE ROMANCE ROOM
This category features Deluxe room inclusions, as well as a bottle of champagne, chocolate covered strawberries, couples massage, breakfast in bed (first morning), romantic dinner, 10% spa discounts, turn down service, and a surprise gift.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Occidental Grand Cozumel features 1 meal plan options:
All Meals, Drinks & Tips
There are 7 Restaurants at Occidental Grand Cozumel:
La Hacienda - Located in the Beach Club area. A la carte restaurant serving Mexican Specialties. Reservations and dress code are required.
La Posada - International buffet restaurant serving breakfast (7:00 am to 10:30 am), lunch (12:30 pm to 2:30 pm) and dinner (6:30 pm to 9:30 pm).
Los Olivos - A la carte restaurant serving Mediterranean specialties. Reservations and dress code required.
Royal Club - A la carte restaurant only for Royal Club guests. Breakfast 7:00 am to 11:00 am, lunch 12:00 pm to 4:00 pm and dinner 6:00 pm to 9:00 pm.. Reservations at the private check-in area from the Royal Club required.
Beach Club - Snack bar open from 12:00 pm to 4:30 pm.
Pizzeria La Fontana - Pizzeria restaurant. Open from 6:30 pm to 1:30 am.
Sonora Grill - A la carte Steak House serving dinner only. Reservations and dress code required. Open from 6:00 pm to 9:00 pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
By the pool & beach Aerobics, Volleyball, Waterpolo, games, etc.
Nightly Activities & Entertainment:
Karaoke, live music, shows and disco.
CHILDREN'S PROGRAMS
Activities program for children and playground area under adult supervision from 9:00 a.m. to 5:00 p.m. Teen disco from 7:00 p.m. to 10:00 p.m.
Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Teen Disco

Babysitting Fee: Available for fee
Advance Notice for Babysitting: 24 hrs

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
184 Recommend
184 past Apple Vacationers would recommend Occidental Grand Cozumel to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 3419 reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Too many cons, not enough pros
58A71E, North Yorkshire, United Kingdom
Tue Sep 01 09:28:59 EDT 2015
Pros Stunning location, beach, sea for snorkelling/swimming Quiet pool away from main pool if required Dive shop on site Tourist shop on site Good choice of international brand drinks Cons Having to avoid pressure sales staff who wanted to provide "information" every time you passed them. All work on commission, all trying to out do each other - luckily forewarned by other reviews on tripadvisor we managed to get away with a firm "no" each time, but boy did they latch onto some poor unsuspecting people - even selling at breakfast, lunch and in the bar. Room Mattresses and pillows were truly disgusting; years of ingrained sweat. Yes sheets and pillowcases were changed but underlying odour not disguised. Broken ceiling fan, broken patio door, broken fly screen, cracked tiles in bathroom, leaking shower, mini bar restocked randomly. Noise - the rooms are in blocks, some are connecting rooms. Take ear plugs. Food - just not good enough. As said by so many others this is not 4*.So as a relief you can TRY to book the 2 restaurants instead of the buffet. Unfortunately the food is just the same if you manage to get in. Hotel maintenance - there was a lot of work ongoing when we stayed (Last week of July + first week of August). The place is tired and in need of a serious makeover. We did hear that the hotel had been sold to the Barcelo chain ?? hopefully they've got deep pockets. Place is popular with people on short breaks, 2-5 days, as so close to several southern US states. For some the aim seemed to be to take residency in the main pool and getting every $ worth out of the pool bar. The pool is filthy as a result and by late afternoon/early evening some of the behaviour was not what you want young children to see/listen to. Just not worth the price paid for a main family holiday. More>

Very good, but not great
TravelerJohnnyB, Denver, Colorado
Thu Sep 03 09:28:59 EDT 2015
Overall, this is a fine place to travel, especially with kids. Our stay was in July 2015 which is during the warmest period of the year. The beach area was fantastic with plenty of shade and lots of lounge chairs. The ocean was fantastic with a large swim area complete with some rock outcroppings that were home to several variety of reef fish. The property is keep clean and up keep is on going everyday. One of the true highlights was the alcohol selection, which at the main bar was second to none. We were able to find all the top shelf liquor we could want and the bartenders were generally a very skilled bunch. The reason I only gave it very good was the room condition which was rather run down, with plenty of bugs and a barely functioning a/c unit. On top of that the safe was nearly inoperable presenting a challenge to store goods every day. But the real disappointment was the lunch offerings, though better than average, the variety wore thin by the end of our stay. Regardless, the Mexicans were extremely nice and inviting. A true blessing considering some of the negative reviews...and don't forget to set your taxi price before driving off as the price varies wildly if you don't. More>

Good for divers only
Jeff R, Delray Beach, Florida
Sat Sep 05 09:28:59 EDT 2015
I wouldn't recommend this hotel unless you are a diver. Booked a trip with friends for the Allegro Cozumel, but once we got there we were told they were closing for maintenance so they "upgraded" us to the Grand. Seemed nice at check in and since it was a groupon we didn't argue much. Rooms are good size. The bathroom was nice and big with a separate shower and tub. Plenty of towels and everything seemed clean. The A/C kept up through a hot August weekend. Wifi is poor and spotty and not worth the cost of $26 a day per device. s. Beach & Pool were nice. Pool was clean through could use a bit of tile maintenance. The beach was nice and open with lots of chairs available. As far as entertainment, there is one club which was pretty bad. They played the same music in the same order every night and since it was an Ipod playlist they won't take requests. The room is small yet they play the music really loud. There is another bar off the lobby that was more open, however no music so was awkwardly quiet. Both bartenders come and go as they please. Since it was slow season, they were understaffed so eventually we just started pouring drinks ourselves. The food was the worst part. Nothing had any taste and even the guacamole was out of a can. Same food every day at every buffet so really never found one item we liked. I think we all lost weight on the trip. We were allowed to eat at the restaurants for two of the nights and the food was slightly better though service was slow and at times we ended up getting our own wine and water. Overall this was our first all inclusive resort and apparently this is how they are with poor food. I probably wouldn't stay at this hotel or island again as there wasn't much to do unless your a diver. As far as the staff, they really don't seem to care whether you are happy or not and won't go out of their way to help. Probably since you already paid upfront, they aren't trying to go out of their way. The bartenders seemed to be the most attentive. More>

SAVE YOURSELF!!!! Do not stay there
Bobbie C,
Mon Sep 07 09:28:59 EDT 2015
Where shall I begin?! Our toilet handle broke within the first few minutes of our arrival. I called the front desk and they said someone would be over right away. That did not happen for several days. In fact, I had to take the tank lid off to flush and every day the cleaning person would replace the tank lid and put the toilet handle back on the toilet, only to have it fall back off the moment someone touched it. By the morning of our 4th day the toilet was not flushing at all and it was QUITE UNPLEASANT. I called immediately and once again, someone was "on their way." We then went to get breakfast, giving the staff an hour to have it fixed. I checked at the front desk and someone was "on their way" again! We walked around the property, visited the store and went back to the front desk half an hour later. (1.5 hours from when we called the first time). I know he lied to me when he said they were waiting for a part. I insisted that I was not going back to my room without someone accompanying me. He then found a repair man to walk back with me and the man fixed the toilet in 10 minutes. Why had it taken 4 days and nearly an overflow and me having to stand at the front desk for this to be fixed? The food is ATROCIOUS. I am used to drinking black coffee but had to drown my coffee in cream and sugar just to get it down. Dinner was alright if you went to the restaurants. Edible at least but there was mass confusion. We were told we needed reservations and could only make them at the front desk in person. Every time we showed up, a different person would tell me that I didn't need a reservation and the buffet was closed "just show up!" So when we got to the restaurant, they asked for reservations! Complete mess. The staff are so busy and confused you get very poor service. The entire situation of trying to sell you a timeshare is a travesty. They are dishonest at best and scam artists at worst. They will lie to you to get you to show up and then tell you you will get all sorts of deals. What was supposed to be a 60 minute tour was 90 minutes. The guy told me he would give me 2 free tickets to the ruins that we planned on visiting - when I didn't qualify for the time share (Which I was happy about), I didn't receive any of the benefits he had touted. Well, we went to the ruins anyway and guess what - kids are free! He wasn't giving me 2 free tickets - he was lying about it. We had room service one night and our plates sat outside for 2.5 days before they were removed. The working staff are very nice; management is terrible and confused. The timeshare sales people are worse than used car salesmen. The guests are super sweet and fun. Beach and pools are clean and well cared for. Alcohol is WEAK. Everything is watered down. I will never go to an all inclusive again. More>

Beautiful Hotel
miapritchard, Manchester, United Kingdom
Wed Sep 09 09:28:59 EDT 2015
Beautiful, amazing hotel. I visited here with my father for a scuba diving holiday. The room was clean, the hotel was peaceful and the food was amazing. I was here during the cheerleaders and it was very fun to watch them cheerleading and doing their photo shoots. Will definitely be back again soon. Thankyou Occidental Grand Cozumel for a great stay. More>



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  APPLE RATINGS:    Exceptional Standard of Service & Quality;    Luxurious;
    Superior First Class;    First Class;    Comfortable;    Modest
    Superior to other hotels with the same rating;    Superior to other hotels with the same rating