Home > Mexico > Cozumel > Occidental Grand Cozumel
Cozumel

Occidental Grand Cozumel


Email | Share |
All Inclusive    

The luxurious Occidental Grand Cozumel is situated on the southwest end of Cozumel Island on San Francisco Beach, across the water from Playa del Carmen. This Mexican resort is surrounded by a tropical mangrove, offering a beautiful landscape and perfectly manicured gardens. For diving enthusiasts, the nearby Palancar Reef is considered one of the top five dive destinations in the world, while guests seeking rest and relaxation can bask in the sun on one of the best beaches the island has to offer.

Enjoy a variety of activities and watersports daily. Visit the four swimming pools, fitness center, and boutique with sauna. Young travelers will love the kids' pool and supervised kids' club. Try your hand at scuba diving lessons in the pool, tennis, kayaking, snorkeling, water polo, and windsurfing. The Occidental Grand Cozumel offers six restaurants at which to enjoy the most varied local and international cuisine. With four bars and a disco, entertainment is plentiful day and night.

Exceptional Values!
Honeymoon: Receive the Sweet Love Honeymoon or Anniversary Package complimentary when booking a minimum of 7 nights in any room category (restrictions apply).

Find more information about Occidental Hotels & Resorts.

Learn more about Cozumel.
HOTEL LOCATION
Occidental Grand Cozumel is situated on the southwest part of Cozumel island in front of the mainland Playa del Carmen.
Address: CARRETERA SUR COZUMEL, EL CEDRAL
COZUMEL
QR

MX
Local Phone: 011-52-987-872-9
Toll Free Phone: 1-800-858-2258
Fax: 011-52 (987) 87-29745
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 4
Outdoor Pools: 4     
A pool for activities, a pool for relaxation, a pool for kids, and a pool exclusive to Royal Club guests.
Golf: NEARBY
Cozumel Country Club- 20 Km from hotel
Holes: 18
Green Fees: $
Cart Fee: $
Club Rental Fees: $
Caddy: $
Lessons Available
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Complimentary
Wind Surf: Complimentary
Other Sports Available
Horseback Riding: Additional Charge
Other Sports: Volleyball, Waterpolo
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Complimentary
Spa: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This luxury resort is situated on the southwest end of Cozumel island on San Francisco Beach, across from Playa del Carmen on the mainland. The Occidental Grand Cozumel is especially for divers and anyone that enjoys aquatic sports. Just a 5 minute boat ride from the famous Palancar Reef. Beach: This hotel is on beautiful San Francisco Beach. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 243
Year Opened: 2002 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No pets allowed. Men are required to wear collared shirts & dress slacks, casual elegant dress code applies to women for dinner dining.
ROOM TYPES
ROYAL PRESIDENTIAL SUITE
The most elegant and spacious accommodation, features a large living and dining room, a kitchen, 2 bedrooms, living room, 2 bathrooms, shower and whirlpool tub. Plus the special Royal Club inclusions.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE ROOM
These spacious and bright rooms include the all-inclusive features of the resort, as as well as either 2 double beds or 1 king, a safety deposit box, hair dryer, TV, telephone with data port, and a mini fridge with water, beer, and soft drinks.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE CONCIERGE ROOM
This category features Deluxe room inclusions, as well as concierge service, turn turn down service, a fruit basket, and a bottle of wine in room. A 10% spa discount is also included, as well as superior room amenities.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE ROMANCE ROOM
This category features Deluxe room inclusions, as well as a bottle of champagne, chocolate covered strawberries, couples massage, breakfast in bed (first morning), romantic dinner, 10% spa discounts, turn down service, and a surprise gift.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
ROYAL CLUB ROOM
Elagantly appointed room includes one king bed or two double beds, a private balcony with garden views and a whirlpool tub, and premium bath amenities. Additional services include private lounge and restaurant access, complimentary WiFi, and much more.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
ROYAL JUNIOR SUITE
The Royal Club Junior Suite is elegant and spacious, featuring a separate living area, full bathroom, one King bed, beautiful views of the gardens, a terrace or balcony and a whirlpool tub. Plus the special Royal Club inclusions.
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Occidental Grand Cozumel features 1 meal plan options:
All Meals, Drinks & Tips
There are 6 Restaurants at Occidental Grand Cozumel:
Los Olivos - A la carte restaurant serving Mediterranean specialties. Reservations and dress code required. Open from 6:00 pm to 9:30 pm.
La Carreta - A la carte restaurant for Royal Club guests. Breakfast 7:00 am to 10:30 am, lunch 12:00 pm to 5:00 pm and dinner 6:00 pm to 9:30 pm. Reservations at the private check-in area from the Royal Club required.
La Piazza - Pizzeria restaurant. Open from 9:00 pm to 1:30 am.
Sonora - A la carte Steak House serving dinner only. Reservations and dress code required. Open from 6:00 pm to 9:30 pm.
Beach Club - Serves lunch and snacks buffet style, and cocktails with ocean views. Open from 12:00pm - 4:30 pm.
La Posada - International buffet restaurant serving breakfast (6:00 am to 10:30 am), and dinner (6:00 pm to 9:30 pm).
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
By the pool & beach Aerobics, Volleyball, Waterpolo, games, etc.
Nightly Activities & Entertainment:
Karaoke, live music, shows and disco.
CHILDREN'S PROGRAMS
Activities program for children and playground area under adult supervision from 9:00 a.m. to 5:00 p.m.
Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround

Babysitting Fee: Available for fee
Advance Notice for Babysitting: 24 hrs

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
281 Recommend
281 past Apple Vacationers would recommend Occidental Grand Cozumel to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 3927 reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Worst resort in Cozumel-maybe a 1.5 star
Rob S, Azle, Texas
Tue Aug 23 04:15:06 EDT 2016
After 15 or so trips to Cozumel I have found the worst place to stay. The rooms were dirty and moldy (yes we had more than one room), the management lied to us multiple times, hot water here one minute, gone the next, then water didn't work at all. A/C went out. Some kind of contaminate in A/C system as everyone in our group had breathing problems, then gone a couple days after we left. The food at buffet was fair at best. The 2 reservation restaurants were pretty good. No umbrellas at beach. No service at beach or pools. Workers early in morning to late in the evening. The one highlight was the deserts were very good. This is not even close to a 3 star let alone the 4.5 that was advertised. More>

Beautiful resort and amazing wedding
CGAmos, Calhoun, Louisiana
Thu Aug 18 21:30:11 EDT 2016
I stayed here July 2015 for my wedding. We had about 25 people. The wedding planner and staff were amazing. They went above and beyond to make our day perfect. I would highly recommend them if you are considering a destination wedding. They were very good at accommodating our large party. I can honestly say that I have NO regrets having my destination wedding here. Francisco and his staff made our wedding amazing, and it was truly better than I could have even imagined! It was definitely the beautiful, stress free beach wedding I had hoped for. Francisco and his staff handle everything! I picked out the colors and food for the reception and they did everything else! It was amazing! I would highly recommend them if you are considering a destination wedding. The ONLY complaint I have about this resort is the food. The food was not very good, especially at the buffet. The sit down places require reservations in advance, but the food was much better. The food we had at the wedding was good. A few of the rooms didn't have very good air, just make sure if you like your room to be cold you ask for a room with a good air conditioner. Note- I actually stayed July 2015, but I just got a Trip Advisor account. I recently stayed at Sandals Emerald Bay and had a HORRIBLE experience and wanted to leave a good review for this place. Other than the food, this place far surpassed Sandals! Everyone at the Occidental Grand was super friendly and went out of their way to make our wedding/honeymoon/family trip an amazing experience! Thanks again to everyone, I can't wait to come back! More>

Yet another great time at the Occidental
jssmith6, Garland, Texas
Wed Aug 17 19:46:57 EDT 2016
The first week of August'16 was our third stay at the Occidental Grand, and it was yet another great time. Again, the grounds were emaculate, the staff was great, and the amineties were commensurate with what we've come to expect at a good Mexican all inclusive. Our previous stays were in 2007 and 2008, and the resort has changed in a few significant ways. 2008 was only a few years after Hurricane Wilma, which stripped the resort of most of its vegetation. It has now grown back such that walking down the center side walk you cannot even see the buildings. It has a more lush, tropical feel than back then. The resort has removed the palapas from the beach and planted palm trees. As of Aug'16 the trees are not large enough to provide very good shade; so if you like reading in the shade on the beach, Occidental is probably not for you. In Nov'15 Occidental was bought by Barcelo. As other reviewers have noted, getting service in the buffets is a challenge. Also, there are never more than four tables at a time in either of the specialty restaurants. Presumably due to the reduced staff that Barcelo seems to have implemented. Service in the buffets and restaurants ... well, Occidental is but a shadow of its former self. I don't know what all additional things that Barcelo charges you for now that the previous ownership didn't; but getting a lesson on a catamaran was included in the cost in 2008; now it will set you back $40. During our stay there was considerable construction going on. Two of the buildings were closed as they were being renovated; and more importantly, the bridge over the mangrove was being rebuilt and so was closed, requiring guests to take a service sidewalk on the south side of the resort to get to the beach. Though inconvenient, it added maybe three minutes to the commute to the beach. By the progress they were making, I'd judge that the mangrove bridge will be complete by the end of October. We saw many construction workers and materials and could hear the sounds of construction while walking up and down the walk in the center of the resort, but to us it was not even a small issue. I am assuming that Barcelo is renovating all buildings in the resort. That could take a year? Under NO circumstances exchange dollars for pesos at the front desk. The exchange rate on the day I exchanged a $100 bill for pesos was 1:18.9; but they gave me a rate of 1:12. That's in excess of a 35% charge to exchange money!!! I should have gotten back 1885 pesos, but got back only 1140!!! The best way is to exchange is, exchange the amount you need for the first day at the airport in the US. Put the rest of the money that you'll exchange into your US bank account that's attached to an ATM card. Stop at an ATM machine in town and withdraw cash (in pesos) from your stateside account. I withdrew 4000 pesos at a time for which my account was deducted $223 plus an $8 charge. That's less than a 2% charge for exchanging money. FAR better than the 35% charged by Occidental. I've used this method in Mexico, Spain, Italy, France and Germany. If you want a snorkle boat tour, the most expensive way is to reserve it through the time share sales office (adjacent to the buffet); $60 per person. It is $57 per person to reserve it through the on property dive shop. I HIGHLY recommend using Alberto's glass bottom boat. You can watch through the glass bottom on your way out and back in. Plus they provide snacks, drinks and beer during the tour. It is $50 per person if you reserve it through the concierge in the lobby (like we did). Alberto's is located a scant 200 yards south of the Occidental. I wish we'd walked down there and made the reservation straight from Alberto's. I'm certain it would have cost less; probably $40 like they advertise on the internet. The Occidental is a great resort, and you'll have a great time if you don't "sweat the small stuff". Because it is 9 miles from town, we'll not likely stay here again. If you plan to either stay on the resort for your entire stay, or leave only once; then Occidental is a great place. More>

Love this resort
Lauralalali,
Mon Aug 15 15:22:31 EDT 2016
My family and I love this resort! They have the all inclusive option which is great, the pools and property are so beautiful! Love it all, the staff is great, it's paradise, food is great, the rooms are huge, clean, and very updated. It's a great place! More>

Beautiful Surroundings
Heloguy77, Montreal, Canada
Mon Aug 15 10:29:36 EDT 2016
Spent a week at the Grand Cozumel in May in the Royal Club. Everything was absolutely fabulous, especially the food. The Royal Club restaurant is extremely nice and was not busy so we had great attention from the staff. Pool was a bit busy but we spent most of the time on the beach. The lunch restaurant on the beach is very, very god especially on "seafood" day. Only drawback is that there are no palapas on the beach and the palm trees are not big enough yet. More>



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and Apple Vacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.