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Occidental Grand Cozumel


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The luxurious Occidental Grand Cozumel is situated on the southwest end of Cozumel Island on San Francisco Beach, across the water from Playa del Carmen. This Mexican resort is surrounded by a tropical mangrove, offering a beautiful landscape and perfectly manicured gardens. For diving enthusiasts, the nearby Palancar Reef is considered one of the top five dive destinations in the world, while guests seeking rest and relaxation can bask in the sun on one of the best beaches the island has to offer.

Enjoy a variety of activities and watersports daily. Visit the four swimming pools, fitness center, and boutique with sauna. Young travelers will love the kids' pool and supervised kids' club. Try your hand at scuba diving lessons in the pool, tennis, kayaking, snorkeling, water polo, and windsurfing. The Occidental Grand Cozumel offers six restaurants at which to enjoy the most varied local and international cuisine. With four bars and a disco, entertainment is plentiful day and night.

Exceptional Values!
Honeymoon: Receive the Sweet Love Honeymoon or Anniversary Package complimentary when booking a minimum of 7 nights in any room category (restrictions apply).

Find more information about Occidental Hotels & Resorts.

Learn more about Cozumel.
HOTEL LOCATION
Occidental Grand Cozumel is situated on the southwest part of Cozumel island in front of the mainland Playa del Carmen.
Address: CARRETERA SUR COZUMEL, EL CEDRAL
COZUMEL
QR

MX
Local Phone: 011-52-987-872-9
Toll Free Phone: 1-800-858-2258
Fax: 011-52 (987) 87-29745
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 4
Outdoor Pools: 4     
A pool for activities, a pool for relaxation, a pool for kids, and a pool exclusive to Royal Club guests.
Golf: NEARBY
Cozumel Country Club- 20 Km from hotel
Holes: 18
Green Fees: $
Cart Fee: $
Club Rental Fees: $
Caddy: $
Lessons Available
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Complimentary
Wind Surf: Complimentary
Other Sports Available
Horseback Riding: Additional Charge
Other Sports: Volleyball, Waterpolo
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Complimentary
Spa: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This luxury resort is situated on the southwest end of Cozumel island on San Francisco Beach, across from Playa del Carmen on the mainland. The Occidental Grand Cozumel is especially for divers and anyone that enjoys aquatic sports. Just a 5 minute boat ride from the famous Palancar Reef. Beach: This hotel is on beautiful San Francisco Beach. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 243
Year Opened: 2002 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No pets allowed. Men are required to wear collared shirts & dress slacks, casual elegant dress code applies to women for dinner dining.
ROOM TYPES
ROYAL PRESIDENTIAL SUITE
The most elegant and spacious accommodation, features a large living and dining room, a kitchen, 2 bedrooms, living room, 2 bathrooms, shower and whirlpool tub. Plus the special Royal Club inclusions.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE ROOM
These spacious and bright rooms include the all-inclusive features of the resort, as as well as either 2 double beds or 1 king, a safety deposit box, hair dryer, TV, telephone with data port, and a mini fridge with water, beer, and soft drinks.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE CONCIERGE ROOM
This category features Deluxe room inclusions, as well as concierge service, turn turn down service, a fruit basket, and a bottle of wine in room. A 10% spa discount is also included, as well as superior room amenities.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE ROMANCE ROOM
This category features Deluxe room inclusions, as well as a bottle of champagne, chocolate covered strawberries, couples massage, breakfast in bed (first morning), romantic dinner, 10% spa discounts, turn down service, and a surprise gift.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
ROYAL CLUB ROOM
Elagantly appointed room includes one king bed or two double beds, a private balcony with garden views and a whirlpool tub, and premium bath amenities. Additional services include private lounge and restaurant access, complimentary WiFi, and much more.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
ROYAL JUNIOR SUITE
The Royal Club Junior Suite is elegant and spacious, featuring a separate living area, full bathroom, one King bed, beautiful views of the gardens, a terrace or balcony and a whirlpool tub. Plus the special Royal Club inclusions.
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Occidental Grand Cozumel features 1 meal plan options:
All Meals, Drinks & Tips
There are 6 Restaurants at Occidental Grand Cozumel:
La Carreta - A la carte restaurant for Royal Club guests. Breakfast 7:00 am to 10:30 am, lunch 12:00 pm to 5:00 pm and dinner 6:00 pm to 9:30 pm. Reservations at the private check-in area from the Royal Club required.
La Piazza - Pizzeria restaurant. Open from 9:00 pm to 1:30 am.
Sonora - A la carte Steak House serving dinner only. Reservations and dress code required. Open from 6:00 pm to 9:30 pm.
Beach Club - Serves lunch and snacks buffet style, and cocktails with ocean views. Open from 12:00pm - 4:30 pm.
La Posada - International buffet restaurant serving breakfast (6:00 am to 10:30 am), and dinner (6:00 pm to 9:30 pm).
Los Olivos - A la carte restaurant serving Mediterranean specialties. Reservations and dress code required. Open from 6:00 pm to 9:30 pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
By the pool & beach Aerobics, Volleyball, Waterpolo, games, etc.
Nightly Activities & Entertainment:
Karaoke, live music, shows and disco.
CHILDREN'S PROGRAMS
Activities program for children and playground area under adult supervision from 9:00 a.m. to 5:00 p.m.
Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround

Babysitting Fee: Available for fee
Advance Notice for Babysitting: 24 hrs

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
281 Recommend
281 past Apple Vacationers would recommend Occidental Grand Cozumel to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 3888 reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Beautiful Property
Windy C, United States
Thu Jul 14 10:27:46 EDT 2016
I chose the Occidental Grand specifically for its location. This resort is on the South side of the island, away from the town, quiet in a nature reserve protected mangrove. This resort sits on the beautiful San Francisco beach which is known for its white sand without many rocks and for the most infamous reefs to SCUBA dive right out in front of the resort. If you want to stay at a resort that is closer to town for nightlife, restaurants or shopping, this is not the resort for you, unless you rent a car. This resort is about a 20 minute taxi ride back North into town. As I said, we are SCUBA divers and one of the reasons I specifically chose this resort was for its location of the great reefs just out in front of the resort. We both have many dives logged, of which the majority are in Cozumel. Unfortunately, the dive operator at the resort, Pro Dive, requires all divers to complete an afternoon dive with them before they will allow you to do morning or night dives. Pro Dive states that their morning dives are usually deeper and they like to start with something easier on the divers first day, regardless if it is a very experienced diver or not, before they will allow you to join in on the morning or night dives. They say this is their safety protocol, which I can appreciate; however, all dive trips in the mornings are always the deepest. If you are a certified diver, have your certification card and log book then this should not be an issue. I have several deep dives logged. So, since we arrived to the resort after their afternoon dive trip had already departed the resort, we were unable to attend their “prove to me that you can dive trip” and would have missed out on the chance to dive a night dive that night and the morning dive the next morning which we were not happy about. In the past when we have stayed at Cozumel Palace or the other resorts closer to town and have always used ‘Dive with Martin’. So I contacted Dive with Martin and we were all set; they even picked us up in their boats at the Occidental resort pier so we didn’t have to get a taxi to the International Pier where their dive shop was. So Pro Dive definitely lost out on our business. The reviews regarding the pressure of the timeshare program is absolutely a true fact. I have never been suckered into one of these before; however, they got us this time. Upon checking in Giovanni assisted us. He was very friendly and asked us if we planned on doing any activities, spa, needed reservations for the al a cart restaurants, car rentals, etc (as most all-inclusive resorts do when you check in so they can schedule them for you). We said no to everything except for the car rental and reservations for the al a cart restaurants. We told Giovanni that we wanted to rent a vehicle for one day only so that we could drive around the island like we have done before and go to Mezcalitos, Coconuts, Bob Marley’s, Punta Sur, and asked if the resort could arrange one for us. He said yes and that he even had a special deal for us for $30 instead of the regular price of $85 using their $50 off coupon since we were staying at the resort. He wanted payment in cash right then so we gave him $30 in cash. He then said that he would take us over to the Royal Club to get our room key and get us finished checking in and that they would schedule our dinner reservations there. He explained to us that Barcelo had recently purchased the hotel and asked us if this was our first time to the resort and if so if we needed a tour, asked us where we usually stay when we come to Cozumel, etc. He informed us that they were in the process or renovating the resort and making several upgrades and invited us to come to a special breakfast in the morning upstairs to go over the resorts plans on the renovations in case we ever wanted to come back so we could get an idea of what improvements the resort should have by the time we came back. We said no, we were not really interested but he assured us that it was quick and all took place over breakfast. So, we said fine and he wanted to know what time we planned on coming for breakfast. We didn’t want to have a set in stone time and told him that and he said no problem, just a guesstimate time will do. We reluctantly gave him a time. The Royal Club made our dinner reservations and were told that our room should be ready in about 45 minutes. So we walked over to the lunch buffet to eat lunch while we waited. The next morning, we woke up about 45 minutes later than we had told Giovanni we would be but thought oh well, no big deal, we are on vacation and it wasn’t a set in stone time anyway. We were not going to rush to go to breakfast. Well, after we got ready for breakfast and were ready to walk to the front of the resort; we opened our door, walked down the flight of stairs and Giovanni was right there. He had been waiting for us and told us we were late! We thought it was a little odd that he had been waiting for us for over 45 minutes to an hour. I was actually looking forward to a leisurely walk from our building up to the front of the resort for breakfast, maybe take some pictures along the way of the flowers, palms, iguanas, etc but now Giovanni is with us and he won’t stop talking. I was extremely irritated. I saw a turtle on the sidewalk and wanted to stop and take a picture and he seemed like he was rushing me. Very rude. Well, this is how we got suckered into the timeshare breakfast. I can go on and provide further information if you want to private message me. We very reluctantly attended the presentation and did so only because he told us that if we did not attend that we would have to pay the additional $50 for the rental car since the $50 off coupon was only valid if we attended the presentation. At the end of the 90-minute presentation, we told them no we were not interested and we were continually hard pressed and then they were mad at us and you could tell by the way they started treating us. We got the $50 coupon but I would have rather paid full price for the rental car than waste 90-minutes of my morning sitting through that. The property is very beautiful and you feel as if you are in a rainforest. It is very tropical and extremely well maintained. The iguanas do run around freely so be careful as they DO BITE. My boyfriend was bitten. We had three iguana’s charge at us when we were walking to get our lounge chairs at the relax pool. We had a banana and a pear with us along with our drinks and towels and it was a little scary. They saw the fruit in our hands and they wanted it. Be careful if you have kids – make sure they don’t have any food in their hands. I don’t think they will bother you if you don’t have any food. They are really cool to see and we got tons of pictures. Our room was nice, housekeeping was excellent, water temperature did constantly go back and forth from hot to cold. After a couple of days what worked for us was to turn the cold (F for Frio) on all the way and then turn the hot (C for Caliente) on just a little bit. This prevented it from scalding us while we took our showers. I’d rather be cold than surprised by scalding hot water anyway. Plus, in July it was so hot the cool water actually felt good to me. The A/C worked but did not work great. It ran constantly and never kicked off. The bed was perfect and the sheets were the best I have ever had on a vacation. To me, typically the sheets I have slept on in hotels seem loud and crunchy like they have been starched which does not feel good when you have been in the sun and seem loud when you or your partner roll over, the noise from them wakes me up. These sheets were really soft and quiet, if that makes sense. The beach is stunning, white sand, no rocks, extremely clear blue water, very soft waves, if any at all. It gets deep quickly (maybe 3-feet in) so be careful if you have kids. We brought our own blow up rafts to use in the ocean and also brought a 7 foot beach umbrella that we got from Sams Club. We read reviews ahead of time that there was not any shade at all on the beach. We looked at some past pictures online that showed the beach having palapas but for some reason the resort decided to remove them and planted palm trees; however the palm trees are too small and do not provide any shade at all. It’s a shame because the pictures of the beach with the palapas looked really pretty and very Mexican style. We had several people approach us at the beach and tell us what a great idea it was to bring the beach umbrella and wished they had known that ahead of time and would have done the same for some shade. The bridge over the mangrove on the way to beach is really cool but it needs repair. Some of the boards are loose and could be an accident waiting to happen. They had just started a new section of the bridge by the relax pool but I couldn’t figure out why they were building it the way they were because it was parallel to a sidewalk by the pool. The nightly entertainment was good; even though we only stopped by for a few minutes on two evenings and didn’t stay the whole time because it was so hot and not a good breeze. The dancing and costumes were great. Behind the chairs where the nightly entertainment takes place are a couple of kiosks which sold jewelry and souvenirs. I loved a pair of earrings that they had and wanted to come back the next night to get them when we had some cash with us since he said he would give us a better deal if we paid in cash. We didn’t have enough cash on us and didn’t feel like walking all the way back to the room to get money out of the safe. The salesman trusted me enough to say just take them and pay me tomorrow. I took the earrings but went back to the room to get money just because I thought it was the right thing to do but I was amazed at his honesty. He never even asked what room number we were in or anything. Bugs. We were never bitten by any mosquitos at all or sand flies on the beach; just an iguana at the relax pool. We sat out at sunset on the beach and got sunset pictures and were not bitten at all by anything. Bring bug spray with you if you worry about that though. Food. The breakfast buffet was okay. The omelets were good and we ate those every morning along with pancakes or French toast and nutella. Make sure to tip the woman cooking up those omelets in the heat over that hot griddle. She did mix our omelets up with someone else’s on our last day but she made us new ones when we brought them back up. I suggest try to fill up at breakfast to try to hold you over to dinner. The lunch buffet was absolutely horrible. I think the resort thinks that guests like hot dogs, cheeseburgers, pizza and pasta. Americans eat that kind of food all the time at home so on vacation it would be great to try more of the local cuisine. So for lunch every day we basically ate chips, guacamole, salsa, dipped in the melted cheese. It was THAT horrible. The only good thing there was the frozen yogurt machine and ice cream cones. We have always had great luck with all of the all-inclusive hotels food, but not here. We ate at two of the a la carte restaurants Los Olivos and Sonora for dinner. The food here was better but they were both so hot inside which doesn’t make for a nice dining experience when you are uncomfortable. They need to turn the A/C down or get it fixed to work properly. The servers had sweat dripping down their faces and you could tell they were miserable because we felt miserable. I felt so sorry for them. The restaurants were short staffed which was why the they never looked very busy and always had several tables still available. They only take a few reservations since they are so short staffed so make your reservation the day you arrive and remember gentlemen must wear long pants. We purchased a folding fan from the gift shop which made the world of difference just to have a breeze from fanning ourselves. Everywhere was HOT and I know hot, I live in Houston and it’s 10-15 degrees hotter here than in Cozumel but without a breeze or A/C it is miserable. The late night pizza though was very good. The bar by the main lobby looked like a great place to hang out, cool off and have a drink before or after dinner. Nope, it was hot in there too, no A/C, it smelled like sewage backup so we just grabbed our drinks and took them outside. Drinks were great though. The only place that we could ever really cool off in was actually the gift shop and the disco. There was a gentleman in the gift shop looking for pants to buy. He said he just wanted to buy some pants so that he could eat in one of the al a cart restaurants because otherwise he was going to starve to death. Construction was going on in buildings 18 and 11 that we saw, but honestly we never heard it unless we were actually walking right by them. Two days after we returned home, I saw a video online of a crocodile walking on Palancar Beach and getting into the ocean. Palancar Beach is not far from this resort. I believe it is about 3 or 4 beaches over to the North. You can google it and see him walking right into the ocean and swimming off. Kind of cool and scary at the same time. I did like this resort for the beauty of its location, the immaculate kept grounds, beautiful beach and the way it was so spaced out. I would consider coming back here again but only in October through February when it’s not so hot. Since we won’t be using the dive shop on property we will just still do our diving with Dive with Martin and eat off property for lunch at Alberto’s which is just one beach over to the South and you can walk along the beach to get to it. More>

Good but not great
NJMaverick25, New Jersey
Tue Jul 12 15:17:33 EDT 2016
My wife and I went to the Occidental for a vacation away from the kids. The resort is locate quite far from the airport compared to many of the other major resorts on the west coast. The good: The resort grounds are very lush and well maintained. It's like a beach resort located in the rainforest with its banana trees and various palms. Iguanas run around freely which was very cool. They won't bother you. The rooms quite large as well is the bathroom. Another bonus is the separate shower and tub. The shower was very large. Every room has its own balcony. Ours had a rainforest view. The staff was very friendly. Always an ¡Hola! Or ¡Buenos dias/tardes/noches! The nightly entertainment was very good. We went every night and it was always something new and interesting. The negatives were that it takes place completely outside and there aren't a lot of seats. You can't hide from the mosquitos at these shows. The resort has its own dock so you can catch boats for snorkeling, scuba diving, or cruises without having to leave the resort. My wife an I did the snorkeling. The guide was very nice and seemed experienced and we were able to see sea turtles, barracuda, and sharks. The sharks and the barracuda didn't pay any attention to us. The not so good: The food at the buffet left a lot to be desired. The food was very Americanized and repetitive. Being in Mexico, I was hoping to have some good traditional Mexican food but this was not the case. It didn't go much further than tortilla chips with salsa and guacamole. The a la carte restaurants were much better but you are limited to how many times you can go. It depends on the length of your stay. We stayed five nights and were able to dine a la carte two times. The beach was pretty good for Cozumel as it is known for its rocky shores. There weren't any rocks but there was a very small portion of the shallow water that was clear of sea vegetation. There are two pools. One for quite and another for fun. The quiet one was true to its name aside from the traffic of people walking to the beach/fun pool. The fun pool didn't seem so fun. While you are there resort employees will try to get you to attend a presentation in which they try to get you to buy their version of a timeshare. In conclusion, if you want a terrific beach with lots of choices for food, go to Punta Cana. If you're ok with a so so beach and a smaller, more intimate resort with less going on, this may not be a bad choice. Thanks for reading! Maverick Travel Assistance More>

Awesome Get Away
JMUI26, Montreal
Tue Jul 12 10:52:24 EDT 2016
I spent a week there with my boyfriend and we LOVED it! There is a lot of wildlife at this hotel (we even saw a scorpion and a tarantula!) The beach is beautiful, the food is great and the night entertainment was good. Really had no complaints! I recommend this hotel for couples or friends. More>

Great spot for Divers - Great service
Barbara P,
Sun Jul 10 08:47:58 EDT 2016
When we arrived they had upgraded our room which was fantastic. They are doing a lot of construction but it didn't seem to be a problem with service or noise. Rooms are average but clean. Water temperature was not easy to control in the shower. If you are trying to shower with children be careful, water goes from extremely hot to cold without warning and often. The food is fair not great and eating outside at lunch can be uncomfortable but most people just stroll in from the beach or pool anyway. They have a few onsight restaurants requiring reservations and long pants for men. The food in those is better. We found the service here very good and the employees were always pleasant and helpful. The best part is the onsight dive shop (Pro Dive) and the location to great dive sights. The beach is beautiful, the pools are clean, and it's the Caribbean. This is a great spot for those who love diving and the ocean, if you don't need 5-star facilities. More>

Great place to become a club member-will be back in a few months
sahighland88,
Sat Jul 09 06:08:40 EDT 2016
This place was fabulous! The sit down restaurants were the best we have ever had in Mexico! Rooms were well kept and they were even doing some renovating when we were there to make it better. The staff was fabulous! If I could make one suggestion it would be to have the pool and pool bar open later. We enjoyed scuba and the spa too. We became club members so we can continue to enjoy this resort year after year!! More>



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