Exceptional Values! Honeymooners: Bottle of sparkling wine, fruit basket, honeymoon dinner with a bottle of house wine, and room upgade (based on availability, min. 5 night stay). Family: Two kids ages 12 and under stay, play, and eat free.
Relax in the natural beauty of Mexico's Riviera Maya. Oasis Tulum is located on one of the most beautiful beaches in the Mexican Caribbean, only ten miles from the city of Tulum. Enjoy the scenery and soothing serenity that go along with an unforgettable, all-inclusive vacation for the entire family.
Nestled in a tropical jungle, Oasis Tulum offers adults and kids countless ways to have fun. Sunbathe on the white-sand beach or go snorkeling and scuba diving at one of the most incredible coral reefs in the world. Take a dip in a pool or head to the world-class spa to sweat it out in the Temazcal (Mayan sauna). Oasis Tulum has two tennis courts, a multi-purpose court, and a gym to keep you fit. Guests also have access to a driving range and putting green (an 18-hole golf course is located next door), fishing, and a scuba center.
Oasis Tulum has nine restaurants and nine bars. Dining options include an international buffet, along with Mexican, Italian, and Asian eateries. The indoor and outdoor bars serve refreshing drinks. At night, relax in comfortable accommodations featuring air-conditioning, cable TV, a hair dryer, and extra amenities.
This property features an excellent location in Akumal, close to Tulum and Xel-Ha. Cancun Airport is60 miles north, downtown Cancun is 75 miles away.
Disco / Nightclub
Laundry / Dry Cleaning Service
Physician on Call
Number of Pools: 3
Outdoor Pools: 3
There are three swimming pools and two beachfront jacuzzis. Poolside bar.
Puerto Aventuras Golf Club
The Puerto Aventuras Golf Club features a 3,255 yard course designed by Tomas Dehmann. Guests of the hotel receive discounted greens fees.
Green Fees: $30 (approx)
Cart Fee: $17 (approx)
Club Rental Fees: $15 (APPROX)
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 1
Court Fee: Complimentary
Raquet Rental Fees: Contact Hotel
Water Sports on Site
Fishing: Additional Charge
Snorkeling: Additional Charge
Paddle Boats: Complimentary
JetSki / Waverunner: Additional Charge
Other Sports Available
Other Sports: Beach Volleyball, Pedal Boats. New Pitch and Putt course.
Health Club / Spa
Sauna: Additional Charge
Facials: Additional Charge
Oasis Tulum is a magnificent tropical beach resort tucked away in the beautiful and secluded oceanfront community of Akumal. This resort features a Mexican-regional style of architecture and a relaxing atmosphere.
The coral reef directly in front of the hotel provides a wonderful site for snorkeling, and the hotel offers unlimited domestic drinks, nightly entertainment, four swimming pools two beachfront whirlpools and two tennis courts.
Beach: Oasis Tulum is on 700 meters of white sandy beach on Akumal Bay. This is considered one of the best beach areas of the Mexican Caribbean.
Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 356
Year Opened: 1986
Room safes have a per day fee. **No Spring breakers**.Must be at least 18 years old. A swimsuit cover up or t-shirt and proper foot wear in all restaurants. Nice casual dress required for dinner bermuda shorts are permitted.
1 King or 2 double beds, Oceanfront, balcony or terrace, Satellite TV, Safe ($), Direct dial telephone, Bathroom withshower/tub, Hairdryer
Other Amenities -
1 King or 2 double beds, garden view, balcony or terrace, Satellite TV, Safe ($), Direct dial telephone, Bathroom withshower/tub, Hairdryer
Other Amenities -
There is a per day fee for use of the room safe.
Oasis Tulum features 1 meal plan options:
All Meals, Drinks & Tips
There are 6 Restaurants at Oasis Tulum:
Asian specialties offering fresh fish and seafood, dinner (7:00-10:30).
Sarape Restaurant -
Mexican & International Specialties, ala carte. Some menu items (i.e. Lobster) require an additional charge. Open for lunch (1pm to 4:30pm) and dinner (7pm to 10pm).
Dos Lunas -
Italian a la carte with flavors of the Caribbean. Open for lunch (1pm to 4pm) and dinner (7pm to 10pm).
A casual restaurant open for buffet breakfast (7am to 10:30pm), a la carte or buffet lunch (12:30pm to 3:30pm), buffet dinner (6:30pm to 10:30pm) & snacks (11am to 10pm).
Snack La Terraza -
Snacks and sandwiches for in-between meals or light snacks. Service (12:00-10:00).
Sushi Beach Bar -
Asian flavors in a Caribbean atmosphere. Open from 12pm to 8pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Numerous activities, guests can explore fabulous Mayan ruins and take walking tours of the jungle.
Nightly Activities & Entertainment:
Live nightly entertainment
Supervised child care/activities.
Babysitting Fee: $8.00 per hr
Advance Notice for Babysitting: 24 Hours
Vacations Customer Satisfaction Score
24 past Apple Vacationers would recommend Oasis Tulum to their friends and family
The beach is beautiful. Nice and clean, as were the pools. If you like the pools more, the casa club was totally empty the whole week so you had it to yourself. The staff (waiters...
The beach is beautiful. Nice and clean, as were the pools. If you like the pools more, the casa club was totally empty the whole week so you had it to yourself. The staff (waiters, maids, cart drivers, servers, etc) are nice, and pleasant to deal with :) The Mexican and Mediterranean À la Cartes were great!!!!! Eat at them as much as you can!!!
THE BAD & THE UGLY
~ A very QUIET resort. Not at all the "party resort" we were told it would be. Their tag line is "Oasis Tulum, The Calm Resort"
~ When we booked we were told that it was a 45 minute ride from the airport. This was NOT true. As the shuttle has to drop people off at other resorts before ours, it was a 2 HOUR travel time from the airport.
~Misleading ~ pictures on line are of the GRANDE Oasis Tulum. NOT Oasis Tulum or ?Casa Club?.
*****DO NOT BOOK "SUPERIOR FUN ROOMS" or "Casa Club" rooms*****
~ A sewer smell up by the Casa Club all the time. Most rooms don't have balconies, so your swimsuits or any wet clothes won't fully dry.
~ When we checked in at the front desk we were informed that we were in a room with only a king size bed.
As two single, straight, girls the ONLY accommodation request we make when booking our vacations is that we get TWO beds. We were then informed that they would not change our room. We had booked the, ?superior fun room? being told that we could get 2 double beds. When we asked to get two double beds we were told that they would not switch us ?because this is what we paid for? and that the room we booked ONLY came with a king bed. Please note that had we been told that this room only has one bed, we would have paid for another room that had 2 beds! We were told to talk to the sunwing rep on resort Tuesday October 28th, 2014 during our welcome presentation. When we brought this up he told us to come back at 12:30 to see what we could do. We went back at 12:30 and he told us that they still would not switch our rooms but to come back at 2:30 to see (please note that the hotel was the emptiest I have ever seen a resort even for a low season). I told him that we did not want to wait until 2:30 as we have already missed our morning waiting for him. Finally the next day at about noon we got our rooms changed. (two days of our trip basically wasted on travel and waiting)
My friend had to sign a paper for the upgrade to the room, it stated the room title they had us under was a ?Jungle room? NOT a ?superior fun room?. It also said that she would not come back and sue the resort.
The second room was better as it was a big upgrade from what we had, however it STILL was NOT what the pictures on line had shown. And there was mold in the bathroom shower window, and a lip in the floor that we covered with one of the blankets from the closet so that we would not trip and break a toe on it.
There were also a lot of cockroaches. I have NEVER SEEN one in any other resort let alone have one crawl on my feet as I did at this resort! (and i am not just talking on ground level rooms!)
Rooms in the "casa club" area are also about a 5-10 minute walk from anything else. (restaurants, beach, etc) but they do have golf carts that will take you back and forth.
~ I have NEVER stayed at a resort that had a ?sister? resort on the same property or close to the property, where you could NOT ?stay at one, play at all?
With this resort we were told that if we wanted to eat at the Grande Oasis Tulum, we would have to pay extra. The food at the buffet was very repetitive, and bland. On par with what I would expect from a 3 star CUBAN resort. NOT what you should get at a Mexican resort that says it is 4 stars.
~ The only ?souvenir? shop on the resorts that was open was highly overpriced (127 pesos for a pack of smokes), and did not even sell beverages. Since the resort basically closed down at 10:00pm there should be a place that sells bottles of pop, juice, etc so that those who don?t want to go to bed early can still enjoy some non alcoholic drinks in the rooms. When we asked about the store on the Grande Oasis part (which had beverage coolers in it), we were told it was closed for the season.
~ The sunwing rep was not at all helpful and ONLY pushed activities that were excursions (which were more expensive when booking through the resort). I had wanted to go into the actual town of Tulum to do some site seeing, and because I like to leave the resorts, plus we thought we would go early to the ruins there. When I asked the rep (I Believe his name was Raphael) how long it would take to get into the town of Tulum his reply was. ?Don?t go to Tulum. There is nothing there for you. Go to the ruins in Coba?. I know that they want to promote excursions; however this is not how you handle customer service. When a client knows what they want already you should be willing to help them no matter what. Save your money and do what we did, take a taxi or the collectivo, and go do what you want yourself if you can. Most of the time you will get into the "attraction" for less money than if you book the "excursion", AND you can do it how you like. Not having to listen to a tour guide.
Oasis Tulum was not worth the almost $1200.00 per person we spent.
Sat Nov 15 22:47:04 EST 2014
Well we went with sunwing and I will NEVER fly with them again. Food was awful I sat beside puke, and this resort is not a four star yet. Was very clean and the staff definitely made the trip...
Well we went with sunwing and I will NEVER fly with them again. Food was awful I sat beside puke, and this resort is not a four star yet. Was very clean and the staff definitely made the trip amazing. Emanuel, Daniel, Pedro, were the most amazing and deserve a raise! Made our trip better than we could imagine. The food wasn't good in the restaurants everything had ham and cheese on it. Buffet was okay. Our room was very clean and big. SMALL quiet resort always had pool to ourselves. Overall had great time but will be trying a new resort next year. Thanks again staff for all the fun we had!
Kids loved it (and kids club), adults had issues...
Dave B, Surrey, Canada
Fri Nov 14 10:08:48 EST 2014
First the good:
- Elizabeth (Liz y Dulce) in the kids club was without question a highlight of our trip. Our daughter (4 yrs) couldn't stay away and always came away with wonderful crafts...
First the good:
- Elizabeth (Liz y Dulce) in the kids club was without question a highlight of our trip. Our daughter (4 yrs) couldn't stay away and always came away with wonderful crafts. Elizabeth (and the other staff in the kids club, to be fair) is very maternal and really enjoys her work. I had no faith in kids clubs, didn't think our child wouldn't feel comfortable or want to stay.....but we had quite the opposite experience which was a huge bonus.
- The food was surprisingly good, lots of variety with buffets, restaurants, sushi bar, snack bars, etc. All very tasty with very good service
- The nightly 9pm shows were very good, kids loved them, and the talent was pretty impressive.
- The beach was beautiful, water calm and unbelievably warm.
- Pools were good....they are decent size and had a few good spots for young children, older children, everyone. We used a covered bed/lounger most days which was ideal for our kids (12, 4, 1)
- The staff in general were always smiling and very friendly, very prompt service with respect to drinks and food. Noeli Gomez in the Coffee and Me always started our day of the right way - very friendly and always smiling.
- We had a stroller for our 1 and 4 year olds, which also acted as a cart for all the gear. There were two access points for strollers (ramps)...on our first full day they closed the main ramp so we had to go the long way to get to the main buffet or beach, which was frustrating. The second full day they started another construction project (new offices for the "Lifestyle" timeshare sales staff) which eliminated the only remaining access point. The rest of the week I had to carry that damn stroller (with 30+ lbs in it) up and down 8 or 9 stairs probably 5 times a day. Read that again....that gets very frustrating. If a bell boy was there we had help, but that was probably 50% of the time.
- Expect to make a request multiple times minimum if you need something done via the front desk (if you are lucky to have Caroline at the front desk, she will take care of it, but not otherwise). We moved rooms and prior to our move had to request a crib 3 times before it arrived (6 hours after our first request). After our move the crib never made it - despite 2 additional calls....we had our playpen and had bigger priorities (see next)
- After our move we had no hot water (first room plumbing was fine). We mentioned this to the front desk in person, were told maintenance would take care of it.....but no hot water by the end of the day. We called again the next day, no hot water by late afternoon. We mentioned the lack or hot water to one of the staff in the kids club, and she took care of it immediately ("my babies need hot water"). A maintenance guy showed up, and we had hot water for a day, after which it was sometimes warm, mostly cold, but never hot.
- If you turned on the cold water (after our move, no issue in first room), it did not smell or look clean. So we simply used the hot water tap, which was cold anyways.
- The Lifestyle timeshare group (different company, partnered with the hotel, apparently). There was like 100 of them combing that property in packs or 4 or 5. Almost as many of them as guests it seemed at times. They weren't too pushy, but expect to say "no" at least once a day.
- This next piece is a Sunwing issue primarily. MAKE SURE you are booked in either the Oasis Tulum, or the Grand Oasis. There is a third area (Casa Club?) that is near the highway and nowhere near as nice, but this area has 1-bedrooms (and Sunwing charges you an upgrade fee for this!). You will not be happy and will request a move (at $350/week to the hotel). So if you book a 1-bedroom this is where you will be. The hotel upgraded us to the Oasis Tulum for free, as our 1-bedroom was having some sort of maintenance issues.
Final thoughts: The biggest issue for us was the lack of consideration for families. Eliminating access points for families with strollers, without building a ramp FIRST, is inexcusable and reflects very poorly on upper management. The plumbing issues were also a big inconvenience. Thankfully the staff were very friendly, and with the exception of frequent communication issues, did their best. The food was very good/excellent, the beach beautiful, the shows were great. All in all the kids had a great time and the kids club (YEAH Elizabeth/Liz y Dulce!!) tipped the scales for us. But I'm not sure we would go back, given the various issues that seemed to be ongoing and more frequent that other resorts we have previously stayed.
Worth the trip for sure
JasmineB8606, Revelstoke, Canada
Thu Nov 13 21:14:01 EST 2014
Well we arrived late Saturday after a long trip from the airport, and we're surprised to find 2 beds in our rooms. 2 double beds pushed together. It wasn't what we expected, but nonetheless it was...
Well we arrived late Saturday after a long trip from the airport, and we're surprised to find 2 beds in our rooms. 2 double beds pushed together. It wasn't what we expected, but nonetheless it was cozy. There was an odd smell in the room, but I think it's due to the tropical nature of the area. We never noticed it the rest of the week.
Cleanliness was great, though the bathtub enamel was peeling off the bottom and sides and a bit yellow, so that put me off slightly. Our rooms were cleaned every day, and they did such a great job.
All in all, the room was comfortable, spacious, and very accommodating. We only went there to sleep, so it totally suited us. We asked about upgrading to a different room but decided we'd spend the money elsewhere. Everyone was so generous, happy and accommodating. Albino at the sushi bar was just so fantastic, happy and was always smiling. He's a drinks master. Yasmin at the buffet was an excellent host and taught me different Spanish words everyday. And the manager of the restaurants was the greatest. He wears colourful pants/shoes/shirts, which I loved. He really took care of my husband and I, and for that we're so grateful.
Even the maintenance guys were nice. 2 of them we're cutting down fresh coconuts and we were able to get a fresh one cut so we could drink the water, and then cut open to eat the meat.
We also did the romantic massage at the Spa they have on site. Along with a pedicure and manicure for myself. It's not often we spend the money on these things so we absolutely loved it. Marianna was so lovely, and booked us in when we needed, while Ana Del Carmen and Yazmin took us away for our amazing massages with champagne at the end. Ana also did my nails, and I was blown away by how much attention to detail she took and the amazing job she did on my hands and feet. My hands have truly never looked so great. I've had the shellac for over 3 weeks now, even after snorkelling and diving, and they're still perfect. Ana is such an asset and I recommend booking in to the spa if you truly want to be treated like royalty. It was fantastic.
The food was great too. So much diversity. My husband and I were sick for a day or 2 though. There was never anything we ate that maybe we shouldn't have, I was pre-warned that would happen. So take something along with you just incase. We wish we had to relieve the tummy ache/bathroom emergencies.
And if you want an adventure be sure to see the guys at Akumal Dive Shop in the resort. Joel introduced us to their adventures and gave us so much more than just an experience. Fabio took us to the cenotes and gave us the tour, along with being the best boat driver (regardless of what the du brings). Saul was our Dive Master and instructor and did such a great job at making sure we had all we needed to be successfully scuba certified. We were so grateful that he followed up with us and helped us understand what we needed to do in order to reach our goals while on holiday. We felt safe and secure when we went out with him. It was fantastic. Brahin (Suka) took us to the lagoon near Akumal and showed us it's beauty. Milliano was so welcoming and friendly, sharing who he was and a part of his life with us. We also went to Akumal where their main dive shop is, and Diago showed us the turtles in the bay. And we went diving with another guy from their shop who was just as awesome as the rest of them. All these guys truly made you feel like you were a friend to them. We felt really special. They made our whole trip 100 times better with their time, advice, knowledge and packages. We snorkeled, and got our scuba dive certificate all in 7 days. And it was usually just my husband and I with them for whatever activity. They were flexible, accommodating and genuinely amazing to be around. We feel like we left our holiday with friends and amazing experiences we never would have had without them.
Don't pre book your activities with a big your group, go with the Akumal Dive Shop. You
won't regret it. We're so glad it worked out that way for us.
Great holiday and great choice.
Overall we had an amazing holiday. I'm still blown away by how wonderful all the people were. That made the trip for me regardless of conditions of our room etc. Even not having free wifi made us more aware of everything around us. It was hard incase we needed to transfer money, contact family for safety or research places we could have gone while staying in Riviera Maya, but there's an option to pay, so you're not completely out of luck.
This resort also doesn't include gratuities in their all inclusive. So bring lots of small notes (US, Canafian, Pesos) and you'll almost always get change in Pesos if you purchase anything. We weren't entirely prepared to be tipping often, but we did when we could.
Sheila S, Vancouver, Canada
Thu Nov 13 18:23:38 EST 2014
This hotel is 40 minutes south of Playa del Carmen and 20 minutes to Tulum archaeological site.
Beautiful beach and safe swimming with tropical fish swimming around you. Free use of kayaks.
This hotel is 40 minutes south of Playa del Carmen and 20 minutes to Tulum archaeological site.
Beautiful beach and safe swimming with tropical fish swimming around you. Free use of kayaks.
Good facilities for small children. The staff are excellent. We especially recommend Angel and Emmanual in the outside patio area. Hugo our room steward was also especially helpful.
If you avoid the Casa Club area which is advertised as Superior Fun Room - you will be happier.
Food was OK for the week we were there. Alcoholic drinks were included but, apart from the beer, we found them too sweet. My friend didn't like the Argentinian wines being served but I was OK with them.
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Recommended for Family VacationsTwo kids 12 and under Stay, Play and Eat FREE with two Adults. Valid for travel 1/5/2014 - 12/23/2014.
APPLE RATINGS: Exceptional Standard of Service &
First Class; First
Class; Comfortable; Modest
Superior to other hotels with the same rating; Superior to other hotels with the same rating
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