Cancun

NOW Sapphire Riviera Cancun


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Unlimited-Luxury®   All Inclusive    

2018 Exceptional Values
Extra Value: Unlimited Connectivity:
Free calling to the U.S. and Canada. Apple Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory and extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Your Moments Wedding Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymoon: Receive the Do Not Disturb Honeymoon Package complimentary. This package is complimentary when booking a Preferred Club Junior Suite Ocean-Front View or higher for 7 nights or more (restrictions apply*).
Family: Two kids 12 and under Stay, Play, and Eat Free during select dates.

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Welcome to Now Sapphire Riviera Cancun, a sumptuous Unlimited Luxury® resort of Mayan-inspired architecture. Where oversized suites, gourmet restaurants, and one heavenly spa are yours.

Relax in one of 496 cozy Junior or Preferred Club Suites, handsomely appointed with all the special touches and dream views that make Now Sapphire so enchanting. Upgrade to a Preferred Club suite and enjoy enhanced amenities and services including ocean views, personalized check-in and check-out, an adults-only Preferred Club pool, pool concierge and bar service, and access to the Preferred Club lounge offering refreshments and complimentary computer access, and more!

Take the kids to Now and let 'em loose in the Explorer's Club for kids, ages 3 to 12 years old. Fully staffed and supervised, you'll find everything covered. Starting at 9 a.m. daily and going to 10 p.m., the Explorer's Club is ideal for stimulating young minds and hearts.

The Core Zone Teen's Club allows teenagers 13 through 17 to cut loose and have the time of their lives. Located next to the Explorer's Club, the Core Zone features nightly entertainment, daily activities and a vast array of sports and games. Activities are held for teens to make new friends, connect with those they are with and have an unforgettable time.

Now Sapphire Riviera Cancun has what your discerning palate craves. There are six reservation-free restaurants and five bars and lounges - as always, laid-back attire is the recommendation. Feel like a night out? Enjoy drinks, dinner and live entertainment at select neighboring resorts with Sip, Savor, and See, available from 6 p.m. to 1 a.m. (transportation not included).

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities. Additional green initiatives include a turtle release program, waste recycling program, 100% environmentally-friendly cleaning products, biodegradable bathroom products, water-efficient bathroom systems, and motion-sensor light switches that work to conserve energy.

Find more information about Now Resorts & Spas.

*Subject to availability and double occupancy only. Prices and package subject to change without notice. This package cannot be combined with the Your Moments Wedding Package to receive both packages complimentary and cannot be deducted when purchasing other packages. To receive the package complimentary it is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.
HOTEL LOCATION
Located near the quaint fishing town of Puerto Morelos, Mexico, a short 15 minute ride from the Cancun International Airport.
Address: LOTE 10, MAZANA 9
RIVIERA MAYA
QR

MX
Local Phone: 011-52-998-872-8
Fax: 52-998-872-8384
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Shopping Mall Nearby (Hotel Zone-15 miles)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
Golf: NEARBY
18 holes at Grand Coral Riviera Maya
Holes: 0
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Complimentary
Wind Surf: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This oceanfront setting, alongside a collection of pools featuring luxurious Bali beds and ocean front palapas, treats guests to the ultimate in waterfront relaxation, elegance, and tranquility. Beach:
Total Rooms: 496
Year Opened: 2010 Credit Cards: Visa, Master Card
ROOM TYPES
PREF JRS OCEAN FRONT
520 sq. ft., King or 2 doubles, Terrace or balcony w/ ocean front view, Sitting area higher floor, w/sofa, Luxury amenities, Jac on balcony, Internet access ($), Bath w/ tub & shower, MP3 docking station, 32" Cable TV, Preferred Club amenities included.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DEAL OF THE DAY NON REFUNDABLE
Other Amenities -
Kitchen
PREF DEALOFTHEDAY NONREFUNDABL
520 square feet, terrace or balcony with gardenview, Preferred Club amenities included.
1 King Bed or 2 Double Beds Other Amenities -
PREF CLUB JRS TROPICAL
520 square feet, terrace or balcony with gardenview, sitting area with sofa, luxury amenities, internet access ($), bathroom with tub & shower, MP3 docking station, 32" cable TV, Preferred Club amenities included.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE TROPICAL
520 sq. ft., King or 2 doubles, Terrace or balcony with garden-view, Sitting area with sofa, 32" Cable TV, Mini-bar, Coffee maker, Safe, Ceiling fan, Iron, Hairdryer, Internet access ($), Alarm clock, MP3 docking station, Bathroom with tub & shower.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREF JRS BEACH FRONT
520 sq. ft., King or 2 doubles, Terrace or balcony w/ beach front view, Sitting area ground floor, w/sofa, Luxury amenities, Jac on balcony, Internet access ($), Bath w/tub & shower, MP3 dock station, 32" Cable TV, Preferred Club amenities included.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREF GOV SUITE OCEAN FRONT
990 sq. ft., King bed, Terrace with lanai & ocean front view, Separate living room & dining area, Luxury amenities, Internet access ($), MP3 docking station, 32" Cable TV, Bathroom with tub & shower, Preferred Club amenities included.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe

OTHER INFO
Room Service
DINING
NOW Sapphire Riviera Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 6 Restaurants at NOW Sapphire Riviera Cancun:
Cibu - Explore the rich flavors of the Mediterranean. Open for dinner. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance
Bluewater Grill - Offers some of the very best fine cuts, seafood and fish specialties. Open for lunch and dinner. Dress Code: Casual elegance.
Lemongrass - Taste the best in Asian cuisine that included Teppanyaki tables ansd Sushi Bar. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance.
Paramour - An elegant, romantic atmosphere offering French cuisine. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance. This is an Adults only restaurant.
Market Cafe - Specializing in International cuisine, our buffet restaurant has an exciting decor and offers an international menu in a casual atmosphere. Dining area with ocean- view available. Open for breakfast, lunch & dinner. Dress Code: Casual
Fresco - Mexican journey to delectable delights. Open for dinner from 6:00pm to 11:00pm Dress Code: Casual elegance
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Kayaks, Sailing, Water Aerobics, Water Polo, Beach Volleyball, Beach Soccer, Ping-pong, Board Games, Scuba Dive Shop, Yoga, Bars: Splash (pool bar), The Reef (Preferred Club pool bar), The Sandbar (Preferred Club beach bar).
Nightly Activities & Entertainment:
Movies (on the beach), Bars: Moments (lobby bar), Eclipse Night Club, Theater
CHILDREN'S PROGRAMS
The Explorer's Club for kids offers fully-supervised children's program with arts & crafts, games, weekly camp out adventure, big screen & movies on the beach, Daily activities open from 9:00am to 10:00pm. Teens Club-Video games, X-Box, Pool table, etc.
Applicable Ages: 3 to 12 years old
Program Fees: Complimentary

Babysitting has an hourly fee plus an additional charge for taxicab if the babysitter needs to come to the hotel or stay after 8:00 p.m.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
7050 Recommend
7050 past Apple Vacationers would recommend NOW Sapphire Riviera Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 7719reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
What an awesome experience!
WILLIAM K.
Jan 19 2018
I would recommend this hotel to anyone that is looking to go to Cancun. Location: Right on the beach and only 20 minutes from the airport. All rooms are no more than a 3-4 minute walk to the beach or pool Food: Awesome selection of foods including the full spread buffet and room service food for late night munchies Alcohol: a good selection of alcohols including some top shelf liquors to choose from and friendly bartenders that are always happy to make up a shot for you (our favorite was "sh*t in the grass")
Customer Rating: 

Nice stay
JULITA K.
Jan 18 2018
Overall it was all good besides the fact that there were not enough chairs on the beach.
Customer Rating: 

Now Sapphire WoW
JACOB G.
Dec 12 2017
This was are nine time to Mexico and all of them but 1 with Apple vacation and I would have to say this was on of the best trips we have been on . From the time we arrive to the time we left the stuff was on top of everything. The room and the beach where amazing and the food was outstanding! We are already planning on going back next year as this will be the 10th time to Mexico for us and there is no doubt that we will leave it in the hands of Apple to take care of that for us. The Garcia Family 2017!
Customer Rating: 

Better than we could have imagined!
BRANDON S.
Dec 11 2017
The moment we stepped off the van we were greeted with such kindness and hospitality. We felt so welcomed. It took a while to get our room but they kept us entertained and did eventually switch our rooms so we didnt have to wait any longer. The food was phenomenal! So much better than we expected. The swim up bar, swing bar on the beach and bars in the resort were all wonderful. We were hoping for a bit of a better beach but that was out of their control and they compensated for it very well. The rooms and ground were very well kept and inviting. Overall it was an incredible experience. We will most definitely be back!
Customer Rating: 

MARCIE P.
Nov 16 2017
The thing that bothered me the most....the lady who booked it had been there! I specifically asked about blue water..."oh yes, it's beautiful" NO> it looked like Myrtle Beach. I asked the locals they said that particular resort NEVER had blue water....that's what I go for....I'm never in my room so my room is important but not as important as beach...AND I ASKED THAT SPECIFICALLY...was the resort nice..yes...but will I go back...NO.
Customer Rating: 

Not as advertised
JASON S.
Nov 11 2017
The hotel room air conditioning system was very loud. The pictures of the ocean showed beautiful water, not the seaweed that was actually there.
Customer Rating: 

Truly Home Away From Home
GARY G.
Oct 29 2017
This was our 5th visit to Now Sapphire and 6th to a Now resort. We love how we always feel like VIP Guests, even if we haven't upgraded to Preferred. We have been to Mexico 13 times and all have been booked with Apple. We have never been disappointed. We have our 14th trip (to Punta Cana this time) and another Now resort. Thank you Apple and thank you Now for being our home away from home!
Customer Rating: 

Outstanding
DAVID W.
Oct 25 2017
My wife and I were impressed with the Now Sapphire. We have stayed at several other chains in other locations, this is by far our favorite. All staff seemed happy to be at work, even when it was hot. The hotel was clean, food selection was good, and bar service was great. Concierge was happy to tune the t.v. in the Eclipse Nightclub to the Cubs game several nights during our stay. They even found the game in English for us. The entertainment staff did an excellent job of getting people involved but they were not pushy when you politely declined. The only issue was the lack of clarity in the water, which is not the resorts fault. Other than that, we will be back!
Customer Rating: 

MARK M.
Oct 18 2017
We loved our stay at the resort and we plan to come back with our daughter next time since it was very kid friendly. However, I didn't like the pressure that was put on us to attend the vacation seminar breakfast's. I felt harassed by some of the staff to the point my husband and I didn't even want to walk through the lobby area when we needed to. I think this is something the resort needs to look into and consider changing.
Customer Rating: 

Excellent hotel
PRAVIN B.
Sep 19 2017
Very nice hotel. Christian at check in is very helpful. Sandy in entertainment team was very friendly.
Customer Rating: 

Adult Preferred Club
DAVID S.
Sep 04 2017
Adult Preferred Club section was worth the extra money
Customer Rating: 

TripAdvisor Traveller Reviews
Great experience for our destination wedding!
Kayla E, Kansas City, Kansas
Thu Jan 18 08:31:17 EST 2018
Our overall experience at Now Sapphire was very good. We had our destination wedding there and our guests could not have been happier. Definitely a beautiful place and the staff was great. Everything was clean and well taken care of at the resort. Juan the wedding coordinator was great to work with. Him and his team definitely have everything down to a science. I was so stress free the day of my wedding which was amazing. One thing that was really disappointing was that while checking-in, we were not given the room we had paid for with the upgrade for the amount of rooms in our party. Instead, as the bride and groom, we were stuck with having to sleep in separate double beds vs. the king bed we should have had. Other big thing that was very unfortunate was the salon double booking people getting their hair done the day of the wedding. Even though I confirmed three times with the salon all the appointments scheduled and even doing that in person once I arrived, they still didn't have it right. The mother of the bride got in to get her hair done an hour later than she was scheduled which had her missing a bunch of stuff leading up to the ceremony time. That was very upsetting. I would just recommend anyone using the salon for their group to get hair done for weddings should make sure that everything is on track as you go. Other than those things, I would highly recommend for a destination wedding. I can't wait to go back to the resort.

Amazing property,
dimband, Dallas, TX
Wed Jan 17 19:54:09 EST 2018
We just came back from the absolutely unforgettable vacation! This hotel is a gem! Fantastic amenities, beautiful rooms (we stayed at the Preferred section- 100% worth it), very good food and drinks. The Spa is wonderful! Have I mentioned the entertainment? The main asset of this hotel is the people who work there! Service was exceptional! We go to Mexico and the Caribbean at least twice a year and often go to different properties because we like to see new places; however, we will definitely come back to the beautiful “Now Sapphire”. Thank you for creating our lifetime memories!

Top Notch All-Inclusive
ediebSyracuse, Syracuse, New York
Wed Jan 17 06:23:43 EST 2018
Our family of three traveled here for the Christmas Holiday. Everything was taken care of from the minute we arrived at the resort. We chose the Preferred program, which was nice as we had a separate area to have a small bite to eat and drinks before our room was ready. Check in was a breeze and we were taken by golf cart to our room with our luggage. Always addressed by name with nothing but great manners from everyone there. Our room was spacious and clean. We had a light out, I called to get it fixed and when we returned to our room, it was already repaired. Preferred pool is nice without the kids, but can be very hot. Never used the room service so cannot speak for that. Spent most of our time at the beach at the far end of the resort away from the crowds, much quieter. I think the reservations for the Bali Beds at the pool are a joke. I tried one morning and was the first on the waiting list. They told me to come back the next morning, they gave the one bed that someone didn't show up to someone else. Never tried again. Preferred guests get to eat breakfast at Cibu in the morning. I would not even bother. Nothing special. My husband and I ordered from the menu and both of our meals were stone cold. The buffet for breakfast and lunch were wonderful. Great food, lots to choose from and great service from everyone in there. A big shout out to Natividad, we tried to sit in his area when he was on, great waiter. Cibu for dinner was wonderful, Marco was our waiter. Not fond of the Mexican restaurant, Bluewater Grill was great for lunch and dinner, again our favorite waiter was Jorge, he always had a smile on his face and loved to joke with the patrons. Our favorite restaurant, of course, was Paramour, we ate there twice and had Miguel as our waiter both times. He was excellent, knew all about every dish, had a vast knowledge of the wines available and just wanted all patrons to have a fabulous dinner. We ate at the Hibachi restaurant, it was good, but nothing out of the ordinary that we couldn't get at home. My daughter and I went to the spa for facials and massages. Top notch, not to be missed. Beware of Vacation Club sales people. They snagged us the day we arrived for what they described as a short 1 hr 45 min. presentation the next day in exchange for money to spend at resort or excursions. Lasted at least 3 hours with the hardest sale we have ever experienced. This was not our first. We do highly recommend the resort if you are looking for 4-5 star service and would travel there again in the future.

Fantastic Service!
Becky B,
Tue Jan 16 09:36:22 EST 2018
We loved our stay at the Now Sapphire. The rooms were very spacious... we travelled as two couples and there was lots of room for us all to visit in one room before splitting up for the night. Very clean rooms, restaurants, and grounds. We spent most of our time by the main pool, which had lots of seating closer or farther away from the "action". The service staff was probably the best I have experienced in any all-inclusive I've stayed at. Look forward to returning!

My son and daughter-in law 's wedding: On the beach, gorgeous venue, beautiful bride everything we could ask for !
bettyboopNS, Fort McMurray, Canada
Tue Jan 16 08:41:37 EST 2018
main floor bldg #1, with tub on terrace, facing the beach.Best room I have ever stayed in. Large well appointed and clean with a view of the ocean which was a daily delight to wake up to. close to all activities! Preferred club worth the upgrade, which is not always the case . No bracelets needed every guest treated well ! All the staff were happy, not a surly face to be found. They DO weddings, and make you feel like "your" wedding is the most important. Safety, security, and environmentally friendly definatly a place you want to explore and return to again! Oh, and the weather and beach were perfect .



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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