Cancun

NOW Sapphire Riviera Cancun


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Unlimited-Luxury®   All Inclusive    

2019 Exceptional Values
Extra Value: Unlimited Connectivity:
Free calling to U.S. and Canada, Free WiFi throughout the resort and more. Apple Leisure Group Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Your Moments Wedding Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymoon: Receive the Do Not Disturb Honeymoon Package complimentary. This package is complimentary when booking a Preferred Club Junior Suite Ocean-Front View or higher for 7 nights or more (restrictions apply*).
Family: Two kids 12 & under Stay, Play, & Eat Free during select dates.

New Video!

Welcome to Now Sapphire Riviera Cancun, a sumptuous Unlimited Luxury resort of Mayan-inspired architecture.

Take the kids to Now and let 'em loose in the Explorer's Club for kids, ages 3 to 12 years old. Fully staffed and supervised, you'll find everything covered.

The Core Zone Teen's Club allows teenagers 13 through 17 to cut loose and have the time of their lives. Located next to the Explorer's Club, the Core Zone features nightly entertainment, daily activities and a vast array of sports and games.

Now Sapphire Riviera Cancun has what your discerning palate craves. There are six reservation-free restaurants and five bars and lounges. Enjoy drinks, dinner and live entertainment at select neighboring resorts with Sip, Savor, and See, available from 6 p.m. to 1 a.m. (transportation not included).

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities.

Find more information about Now Resorts & Spas.

*Subject to availability and double occupancy only. Prices and package subject to change without notice. This package cannot be combined with the Your Moments Wedding Package to receive both packages complimentary and cannot be deducted when purchasing other packages. To receive the package complimentary it is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.
HOTEL LOCATION
Located near the quaint fishing town of Puerto Morelos, Mexico, a short 15 minute ride from the Cancun International Airport.
Address: LOTE 10, MAZANA 9
RIVIERA MAYA
QR

MX
Local Phone: 011-52-998-872-8
Fax: 52-998-872-8384
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Shopping Mall Nearby (Hotel Zone-15 miles)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
Golf: NEARBY
18 holes at Grand Coral Riviera Maya
Holes: 0
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Complimentary
Wind Surf: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This oceanfront setting, alongside a collection of pools featuring luxurious Bali beds and ocean front palapas, treats guests to the ultimate in waterfront relaxation, elegance and tranquility. AMResorts will now be welcoming small dogs (22lbs./10 kg or less) at all Zoetry Wellness & Spa Resorts, Secrets, Breathle ss, Dreams and Now Resorts & Spas. Guests no longer need to leave their beloved dogs behind when traveling. Beach:
Total Rooms: 496
Year Opened: 2010 Credit Cards: Visa, Master Card
ROOM TYPES
PREF JRS BEACH FRONT
520 sq. ft., King or 2 doubles, Terrace or balcony w/ beach front view, Sitting area ground floor, w/sofa, Luxury amenities, Jac on balcony, Internet access ($), Bath w/tub & shower, MP3 dock station, 32" Cable TV, Preferred Club amenities included.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREF GOV SUITE OCEAN FRONT
990 sq. ft., King bed, Terrace with lanai & ocean front view, Separate living room & dining area, Luxury amenities, Internet access ($), MP3 docking station, 32" Cable TV, Bathroom with tub & shower, Preferred Club amenities included.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREF JRS OCEAN FRONT
520 sq. ft., King or 2 doubles, Terrace or balcony w/ ocean front view, Sitting area higher floor, w/sofa, Luxury amenities, Jac on balcony, Internet access ($), Bath w/ tub & shower, MP3 docking station, 32" Cable TV, Preferred Club amenities included.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DEAL OF THE DAY NON REFUNDABLE
Other Amenities -
Kitchen
PREF DEALOFTHEDAY NONREFUNDABL
520 square feet, terrace or balcony with gardenview, Preferred Club amenities included.
1 King Bed or 2 Double Beds Other Amenities -
PREF CLUB JRS TROPICAL
520 square feet, terrace or balcony with gardenview, sitting area with sofa, luxury amenities, internet access ($), bathroom with tub & shower, MP3 docking station, 32" cable TV, Preferred Club amenities included.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE TROPICAL
520 sq. ft., King or 2 doubles, Terrace or balcony with garden-view, Sitting area with sofa, 32" Cable TV, Mini-bar, Coffee maker, Safe, Ceiling fan, Iron, Hairdryer, Internet access ($), Alarm clock, MP3 docking station, Bathroom with tub & shower.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe

OTHER INFO
Room Service
DINING
NOW Sapphire Riviera Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 6 Restaurants at NOW Sapphire Riviera Cancun:
Lemongrass - Taste the best in Asian cuisine that included Teppanyaki tables ansd Sushi Bar. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance.
Paramour - An elegant, romantic atmosphere offering French cuisine. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance. This is an Adults only restaurant.
Market Cafe - Specializing in International cuisine, our buffet restaurant has an exciting decor and offers an international menu in a casual atmosphere. Dining area with ocean- view available. Open for breakfast, lunch & dinner. Dress Code: Casual
Fresco - Mexican journey to delectable delights. Open for dinner from 6:00pm to 11:00pm Dress Code: Casual elegance
Cibu - Explore the rich flavors of the Mediterranean. Open for dinner. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance
Bluewater Grill - Offers some of the very best fine cuts, seafood and fish specialties. Open for lunch and dinner. Dress Code: Casual elegance.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Kayaks, Sailing, Water Aerobics, Water Polo, Beach Volleyball, Beach Soccer, Ping-pong, Board Games, Scuba Dive Shop, Yoga, Bars: Splash (pool bar), The Reef (Preferred Club pool bar), The Sandbar (Preferred Club beach bar).
Nightly Activities & Entertainment:
Movies (on the beach), Bars: Moments (lobby bar), Eclipse Night Club, Theater
CHILDREN'S PROGRAMS
The Explorer's Club for kids offers fully-supervised children's program with arts & crafts, games, weekly camp out adventure, big screen & movies on the beach, Daily activities open from 9:00am-10:00pm. Teens Club-Video games, X-Box, Pool table, etc.
Applicable Ages: 3-12 years old
Program Fees: Complimentary

Babysitting has an hourly fee plus an additional charge for taxicab if the babysitter needs to come to the hotel or stay after 8:00pm.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
7050 Recommend
7050 past Apple Vacationers would recommend NOW Sapphire Riviera Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 9347reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Nice resort
CANDACE F.
Mar 15 2019
The resort was nice. The beach was covered in seaweed. The pool was cold. There was ants on the bathroom counter.
Customer Rating: 

Time share sales
KEITH A.
Mar 13 2019
the Hotel was fine However, my husband and I were not happy we had to sit for 4 hours thru a vacation time share pitch.. after repeatedly telling them no, we could not afford, they would not let us leave...
Customer Rating: 

One of the Best
LEONARD B.
Mar 13 2019
Weve been to at least five different all inclusive resorts in Riviera Maya and Now Sapphire is, overall, the best. Staff, facilities, food, beach, comfort and relaxation level are all superior. Preferred level is a definite advantage and worth the extra cost. Close to the airport, well maintained and the above plusses all add up to a great resort.
Customer Rating: 

ROZALIA S.
Mar 11 2019
This was my first trip after breast cancer treatment. I was given a room on on the 3rd floor to climb. In order to get a room on the first floor they made me pay $360 . I would like to get my money back. It was the cheapest trick I have ever seen, but I had no choice.
Customer Rating: 

Maintenance
JACQUELINE H.
Mar 04 2019
We loved the hotel but had issues that went on the whole week after calling maintenance and the front desk. Our ceiling fan never worked and the tv only worked the first day. Our biggest issue was water coming out of the light fixtures in the bathroom. We came in from lunch on day 2 and noticed water everywhere on the sink and our toiletries. We called the front desk to report and moved our stuff. The next day I went to the room and found water coming down again in the bathroom. I called the front desk and moved our toiletries again. The 3rd day we came in water was gushing out of the lighting, the soap was floating in the dish... I moved our toiletries and went to the front desk. They said they would send the head of maintenance. We came back to the room at 5 and the sink was now covered in towels and still leaking. We checked out the next morning and I tried to tell the front desk it wasnt fixed but they told me to fill out a survey. We would go back to this hotel but they should have taken care of the issues!
Customer Rating: 

Excellent facilities, disappointing food.
DANIEL B.
Mar 03 2019
Overall our vacation was excellent. However, we were very disappointed in the food. There restaurant service was extremely slow causing our wait to be over 2 hours, even when we would put our name in 30 minutes before opening. The buffet had the same foods every day and very little that interested us. Breakfast was the best meal of the day. Overall disappointed in food options.
Customer Rating: 

Fantastic Vacation!
ROBERT G.
Feb 28 2019
Nice rooms, great staff, excellent food! This was our third visit and it didn't disappoint!
Customer Rating: 

Now Sapphire Riviera Maya
WILLIAM K.
Feb 28 2019
Resorts rooms were very nice and clean. Resort staff was excellent. Food was very average.
Customer Rating: 

Nice hotel and great family vacation
KAROLINA R.
Feb 27 2019
We stayed at the NOW Sapphire for 6 days and had a group of 20 people. The resort is clean, I loved that they recycle and dont use disposable plastic cups for drinks. It was nice to see some animals in the resort as well. The food was decent-something for everyone but because I mainly eat a low sodium and leaner diet I found some of the food to be heavy and greasy. But again there are healthier options as well. The standard drinks were just okloaded with sugar if thats your type of thing you will like it. My only complaint about the resort is the large pool and the sharp tiles. 2 of my nieces and my son got cuts on their feet from jumping in the pool due to loose/broken tiles. This should be fixed to minimize any danger to the vacationers especially kids. They do have a lifeguard who comes and disinfects the wound and applies a bandage. The music at the pool should be Mexican/Latin instead of old American classics. When in Mexico I want to hear some reggeton and not sweet Caroline !! Overall great accommodations, pleasant staff and great time. Would recommend as a vacation spot for sure!
Customer Rating: 

Now Sapphire
STEPHEN R.
Feb 27 2019
The hotel and staff were all very professional and accommodating. The only downside was the seaweed which was not the fault of the hotel. They had many workers doing their best to clean the seaweed off the beach. I would highly recommend this hotel
Customer Rating: 

outstanding resort Now Sapphire
DUANE C.
Feb 21 2019
Cant' say enough about this resort top notch from all the employees smiling and willing to help with any need. Oscar at the blue water grill was outstanding remembering our drinks and food, Mariana at the moments bar was a charm, Juan the pool waiter was great , never waited for a drink, Luigi Ivan and Katherine and the other entertainment staff were outstanding,Luis and Mardo at breakfast were always there for any need, and Alberto with the cabanas made our anniversary special thanks to everyone, no one has a one job they all help each other out great team work. I highly recommend this resort as a top 10 and say Hi to our friends we listed , this was our 3 year there I won't keep going back if it wasn't great. perfect place for a winter getaway
Customer Rating: 

TripAdvisor Traveller Reviews
Great vacation
ellensouf,
Thu Mar 21 10:52:25 EDT 2019
My husband and I stayed at Now Sapphire Riviera for 4 nights and really enjoyed it. We have stayed at Now Jade Riviera and the Sapphire is very similar but feels larger. The staff at this resort are amazing! They bent over backwards to make sure that we were happy and had everything we needed. The entertainment staff also had activities throughout the day such as beach volleyball which kept my husband entertained. The lobby area is spacious and lots of people gather there to have drinks and listen to live music at night. The beach bar was also great for drinks during the day. We thought the food was good, especially at the French restaurant Paramour. We had to wait a couple of times for dinner at peak times(7-8 pm) but it didn’t bother us because we could get drinks and peanuts at the lobby bar to hold us over. As other people mentioned, there is seaweed on the beach but the resort crew sweeps it away throughout the day so it was not problematic for us. Minor cons: The pool was great, however it was difficult to get chairs around the pool because people save them with towels early in the morning. To get decent chairs with shade, we had to wake up around 7:30-8 am to save chairs for ourselves. There is supposedly a rule that chairs cannot be left unattended for over 30 minutes, but it was not enforced. When we would come out to save our chairs in the morning, we would see one family member saving over 10 chairs for their other family members. It seems like this would be less of a problem if they limited how many towels you could get at one time? Also we were there over spring break, and there were large groups of high school seniors there with their parents. At times it got pretty noisy by the main pool, but we were able to escape the noise when we wanted to by going to the beach. Overall it was a great trip and we would definitely recommend it!

Good All Inclusive
stefang99, Stockholm, Sweden
Wed Mar 20 11:28:18 EDT 2019
Now Sapphire Rivera Cancun All Inclusive Me and my girlfriend stayed at Now Sapphire Rivera Cancun (all inclusive) in Puerto Morelos, Cancún, for 1 night on March/2019. The hotel is generally very good and has great facilities with many restaurants and nice pools. The pool area is wonderful and the atmosphere felt very relaxing and fun. But they overbook the place and don't provide enough pool-beds; we were there at 8:00am and all the beds were taken or saved already. The people working in the hotel gives you a great service, except of the beach bar and waiters in the pool area; they take 1 hour to deliver your drink, and if you go to order directly in the beach-bar they get angry and tell you that you should wait for your waiter instead 🤷🏼‍♀ One thing that the hotel is missing is a jacuzzi with hot water which would improve my impression of the hotel. The beach area is average and nothing special. If you really like white sand beaches and transparent water you should choose another option in Zona Hotelera instead. One nice detail we loved was the chess table under shade, which we enjoyed a lot. Very good idea to have chess table in an all inclusive. My girlfriend had to wait for 30 minutes standing in a line in order to book the Japanese tepanyaki restaurant, which pissed her off a lot. She was almost exploding with anger when she returned without an appointment after all the waiting. That experience didn’t feel like a 4 star all inclusive hotel. Here you really need to step up your game and increase the service level. One thing we liked was the Elvis Presley show in the night. It was fantastic!!! Generally a good all inclusive but you cannot campare it to Secrets The Vine or other more luxurious alternatives.

Welcome Home
poutineandpinotnoir, Saskatoon, Canada
Wed Mar 20 11:03:22 EDT 2019
As soon as you arrive, your bags are taken by the bellboys and you are offered a nice, cool, facecloth to wipe your face. You are then directed to the front desk where you check in and are given a blue-coloured (sapphire) drink and they tell you, "Welcome Home." At this point you will be taken to your room, but if you've arrive early in the morning, you room will not likely be ready quite yet (as was in my case this time - we arrived to the resort at 9am) so if you like you can use one of their hospitality rooms to change clothing and then proceed about your day. Our room was ready by noon, even though check-in is not until 3pm. The rooms themselves are lovely. I find the beds and the pillows comfortable. There is a little sitting area with a couch and coffee table, and all rooms as far as I know have some sort of balcony. If you get a tropical view, you will most likely be looking into some palm trees, or if you get an ocean-view, of course you will be looking at the ocean. Air conditioning works well. At first when I got there this time I was thinking the rooms were a little humid, but it wasn't until I checked the thermostat a little closer and found it wasn't actually set on air-con, just the fan. Rooms are very clean. You get housekeeping in the morning/early afternoon and a turndown service sometime after 5pm. We get an oceanview room and one of my favourite parts is the jetted tub. I fill it with bubble bath and sip on some champagne or a coronita before I get ready for dinner. The beaches are clean and well-kept. The sand is lovely - smooth and white. The water is that Carribbean blue/turquoise. The only issue that seems to pop up is there seems to be a large buildup of seaweed every time we are there. Resort staff work tirelessly to scoop it up into wheelbarrows and haul it somewhere to the edge of the resort. This particular visit, though, there was a lot on our first day or two, but by the end of the 10 day trip it was much contained. Could have something with the barriers it looks like they have put in place since the last time I was there. I am assuming they were just put in recently as they did bring more of the tubing out and were working on it one day while we were there. The ocean is still swimmable and people still do spend lots of time out there as it is lovely and you can be served drinks by staff until 5pm. I prefer to spend my days at the pool. Here, the entertainment staff keeps you busy with options to participate in Zumba, water aerobics, volleyball or basketball in the pool, or water polo. Don't forget the crazy game every day at 3pm where the team gathers folks to compete in games such as relays, musical chairs, name that tune, pushup competition, throw the frisbee through the target, etc. If you are lounging by the pool you are served drinks as you sit, my favourite servers at the pool this year were Jose and Allan. They introduced themselves to us and had smiles all day long and they were quick to bring us what we asked for. I spent a lot of time at the splash bar with Francisco, Pedro, Wilberth, Jesus, and Refugio. Oh, the fun we had! We had them making us all kinds of good shots and drinks (my go-to drink became the blackberry daiquiri). Sometimes I would turn around and my almost empty drink was replaced with a new one without me asking. They are very efficient, super entertaining and very friendly. I really think they made my vacation this year. After the crazy game my travel partner and I would usually leave the pool area and head down to the Sand Bar at the beach where we would be served by bartenders Antonio and Cesar. It is lovely to sit on the swings and feel the breeze off the ocean on your hot skin, while sipping on a well-made cocktail of your choice. This is also where we would have our daily shot of tequila (vitamin T, as I like to call it). After that, we return to the room to shower for dinner. Now Sapphire has 5 places you can choose to eat for dinner. I love it because you do not have to make reservations for anything (except if you wish to do the hibachi, then you need to have reservations), unlike other resorts where you have to get up early and wait in line and try to pick 3 places and nights where you want to eat there. Here, you can do what you want, when you want (you may have to wait a little while, but they give you a buzzer which you can take with you to the lobby bar so you can visit and have cocktails or watch the show as you wait). The food is wonderful. I love sushi from the Lemongrass, lobster bisque from Paramour, mushroom soup from Cibu, and the chowder from Bluewater grill. The rest of the food is great, too. Normally I'm not a soup person, but for some reason I always choose their soup as part of my meal at this resort. The buffet has different themes each night too. One night will be Italian, Asian, or Mexican, etc. They also have a small kids selection with things that kids like to eat like grilled cheese, chicken fingers, or pasta. Lots to choose from. You won't go hungry. Another thing I enjoyed is that when you walk up to request a table and often again when you place your order, they ask you if you have any food allergies. After dinner you are free to enjoy the show. They have a different one every night in the theatre. They also have live music before and after in the lobby most nights. I like the way this is done as everything is centred around the open-air (covered) lobby. It's a central hub where you can easily find and meet people and nothing is too far away. I usually perch myself at the end of the bar and watch Carlos, Maurice, and Roberto mix drinks with effortless efficiency. After all is said and done, I usually see Carmen in the Coco Cafe for something sweet or a late night snack. Oh goodness she is a darling. I always look forward to seeing her when I come back. Things to improve upon. This list is quite petty and short: 1. I really missed having smoked salmon at the breakfast buffet. I looked forward to having it for a month prior to visiting as we don't get good smoked salmon where I live. I went to the buffet multiple times and was disappointed it was unavailable. However, I still found plenty of good things to eat so I did not go without. 2. That is all. I really enjoy this place. It's not too big, not too small. It's just right. Everyone is well trained and they really do try to provide you with the best experience. I spoke to multiple people this year who have visited before, and they feel the same that I do. If you have that many people returning, you have to be doing something right. Thank you to everyone at the Resort for making this yet another unforgettable experience!!! For more photos and videos, questions/comments/concerns, please find me: Facebook @poutineandpinotnoir Instagram @poutineandpinotnoir Twitter: @Poutine_PN

This Sapphire sparkles brilliantly
Gourmand2, Toronto, Canada
Wed Mar 20 08:45:08 EDT 2019
This is a well run, efficient resort, that has an energetic and attentive staff. Food is good quality and tasty. It is also fun and relaxed and the entertainment constant. Suggestions: if you can afford it, get the preferred package overlooking the beach. At breakfast at ‘Market’ ask for the MARDO & LUIS section and this dynamic duo will begin your day with energetic, fun attentiveness. Forget mosquito spray as I never saw any. Walk about at night; this is an very safe environment. TIPS ARE NOT NEEDED! But, if you can afford it, and anyone going here can, tip generously as the unfailingly friendly, hard working staff of locals from Cancun will appreciate it. (the wages in Quintana Roo are atrocious) Learn but a few, very basic words and numbers in Spanish; it’s easy and fun & both you and they get a kick out of your efforts. There are always picayune points to vent but few here. Your money and time are well spent here.

Annual Winter Getaway
Gary W, Carmichaels, Pennsylvania
Wed Mar 20 05:29:31 EDT 2019
Been to 6 different All inclusive in Mexico,all were great;buildings and grounds,activities,shows ,food,drinks,beach,pool staff,cleanliness,convenience,safety,etc.Loved them all,but Now Sapphire was my favorite.Staff is amazing,beach and pool service is best I’ve seen,Especially Lemmy,price is right.One last thing,if you can afford a winter vacation to the Caribbean,tip these people,ALL of them



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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