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NOW Sapphire Riviera Cancun


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Unlimited-Luxury®   All Inclusive    

Welcome to Now Sapphire Riviera Cancun, a sumptuous Unlimited Luxury® resort of Mayan-inspired architecture. Where oversized suites, gourmet restaurants, and one heavenly spa are yours.

Relax in one of 496 cozy Junior or Preferred Club Suites, handsomely appointed with all the special touches and dream views that make Now Sapphire so enchanting. Upgrade to a Preferred Club suite and enjoy enhanced amenities and services including ocean views, personalized check-in and check-out, an adults-only Preferred Club pool, pool concierge and bar service, and access to the Preferred Club lounge offering refreshments and complimentary computer access, and more!

Take the kids to Now and let 'em loose in the Explorer's Club for kids, ages 3 to 12 years old. Fully staffed and supervised, you'll find everything covered. Starting at 9 a.m. daily and going to 10 p.m., the Explorer's Club is ideal for stimulating young minds and hearts.

The Core Zone Teen's Club allows teenagers 13 through 17 to cut loose and have the time of their lives. Located next to the Explorer's Club, the Core Zone features nightly entertainment, daily activities and a vast array of sports and games. Activities are held for teens to make new friends, connect with those they are with and have an unforgettable time.

Now Sapphire Riviera Cancun has what your discerning palate craves. There are six reservation-free restaurants and five bars and lounges - as always, laid-back attire is the recommendation. Feel like a night out? Enjoy drinks, dinner and live entertainment at select neighboring resorts with Sip, Savor, and See, available from 6 p.m. to 1 a.m. (transportation not included).

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Crystal Award Winner: Best Destination, 2013
Golden Apple Award Winner, 2013

Exceptional Values!
Free Symbolic Weddings: Receive the "Your Moments Wedding Package." Restrictions apply. Additional details may be found here.
Honeymooners: Receive the "Do Not Disturb" Honeymoon package complimentary when booking the minimum required room category for a minimum of 7 nights (restrictions apply).
Golf: Complimentary greens fees (cart mandatory and extra charge; restrictions apply).
Family: Two kids 12 & under Stay, Play, and Eat Free during select dates.
Apple Exclusive: Unlimited Connectivity: Free calling to the U.S. and Canada, Free WiFi throughout the resort, and more. Apple Exclusive: Free non-stop transfers.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities. Additional green initiatives include a turtle release program, waste recycling program, 100% environmentally-friendly cleaning products, biodegradable bathroom products, water-efficient bathroom systems, and motion-sensor light switches that work to conserve energy.

Find more information about Now Resorts & Spas.

Learn more about Cancun.
HOTEL LOCATION
Located near the quaint fishing town of Puerto Morelos, Mexico, a short 15 minute ride from the Cancun International Airport.
Address: LOTE 10, MAZANA 9
RIVIERA MAYA
QR

MX
Local Phone: 011-52-998-87...
Fax: 52-998-872-8384
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Shopping Mall Nearby (Hotel Zone-15 miles)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
Golf: NEARBY
18 holes at Grand Coral Riviera Maya
Holes: 0
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Complimentary
Wind Surf: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This oceanfront setting, alongside a collection of pools featuring luxurious Bali beds and ocean front palapas, treats guests to the ultimate in waterfront relaxation, elegance, and tranquility. Beach:
Total Rooms: 496
Year Opened: 2010 Credit Cards: Visa, Master Card
ROOM TYPES
PREF CLUB JRS TROPICAL
520 sq. ft., King or 2 doubles, Terrace or balcony with garden-view, Sitting area with sofa, Luxury amenities, Internet access ($), Bathroom with tub & shower, MP3 docking station, 32" Cable TV, Preferred Club amenities included.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE TROPICAL
520 sq. ft., King or 2 doubles, Terrace or balcony with garden-view, Sitting area with sofa, 32" Cable TV, Mini-bar, Coffee maker, Safe, Ceiling fan, Iron, Hairdryer, Internet access ($), Alarm clock, MP3 docking station, Bathroom with tub & shower.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREF JRS BEACH FRONT
520 sq. ft., King or 2 doubles, Terrace or balcony w/ beach front view, Sitting area ground floor, w/sofa, Luxury amenities, Jac on balcony, Internet access ($), Bath w/tub & shower, MP3 dock station, 32" Cable TV, Preferred Club amenities included.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREF GOV SUITE OCEAN FRONT
990 sq. ft., King bed, Terrace with lanai & ocean front view, Separate living room & dining area, Luxury amenities, Internet access ($), MP3 docking station, 32" Cable TV, Bathroom with tub & shower, Preferred Club amenities included.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREF JRS OCEAN FRONT
520 sq. ft., King or 2 doubles, Terrace or balcony w/ ocean front view, Sitting area higher floor, w/sofa, Luxury amenities, Jac on balcony, Internet access ($), Bath w/ tub & shower, MP3 docking station, 32" Cable TV, Preferred Club amenities included.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE OCEAN FRONT
520 sq. ft., King or 2 doubles, Terrace or balcony , Ocean front, Sitting area with sofa, 32" Cable TV, Mini-bar, Coffee maker, Safe, Ceiling fan, Iron, Hairdryer, Internet access ($), Alarm clock, MP3 docking station, Jacuzzi
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe

OTHER INFO
Room Service
DINING
NOW Sapphire Riviera Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 6 Restaurants at NOW Sapphire Riviera Cancun:
Bluewater Grill - Offers some of the very best fine cuts, seafood and fish specialties. Open for lunch and dinner. Dress Code: Casual elegance.
Lemongrass - Taste the best in Asian cuisine that included Teppanyaki tables ansd Sushi Bar. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance.
Paramour - An elegant, romantic atmosphere offering French cuisine. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance. This is an Adults only restaurant.
Market Cafe - Specializing in International cuisine, our buffet restaurant has an exciting decor and offers an international menu in a casual atmosphere. Dining area with ocean- view available. Open for breakfast, lunch & dinner. Dress Code: Casual
Fresco - Mexican journey to delectable delights. Open for dinner from 6:00pm to 11:00pm Dress Code: Casual elegance
Cibu - Explore the rich flavors of the Mediterranean. Open for dinner. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Kayaks, Sailing, Water Aerobics, Water Polo, Beach Volleyball, Beach Soccer, Ping-pong, Board Games, Scuba Dive Shop, Yoga, Bars: Splash (pool bar), The Reef (Preferred Club pool bar), The Sandbar (Preferred Club beach bar).
Nightly Activities & Entertainment:
Movies (on the beach), Bars: Moments (lobby bar), Eclipse Night Club, Theater
CHILDREN'S PROGRAMS
The Explorer's Club for kids offers fully-supervised children's program with arts & crafts, games, weekly camp out adventure, big screen & movies on the beach, Daily activities open from 9:00am to 10:00pm. Teens Club-Video games, X-Box, Pool table, etc.
Applicable Ages: 3 to 12 years old
Program Fees: Complimentary

Babysitting has an hourly fee plus an additional charge for taxicab if the babysitter needs to come to the hotel or stay after 8:00 p.m.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
6590 Recommend
6590 past Apple Vacationers would recommend NOW Sapphire Riviera Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 4903 reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Good hotel, great food, great service from the hotel, AAA, Pleasant holidays and DBTravel
Dmitry K,
Sun May 01 16:19:03 EDT 2016
My wife, my baby boy and me were on vacations in March 2016 at Now Sapphire Riviera Cancun. It was great experience: rooms were good and spacious, but slightly old, and food was great. We really liked grill restaurant and buffet. The most important for us was service and help from hotel and our tour agencies since we were with 4 month old baby. We had some challenging situation with car seat, but BDTravel (partner of AAA and Pleasant Holidays) helped us: they went an extra mile to make our trip comfortable and solve our problem. More>

xbeachx, Birmingham, United Kingdom
Sun May 01 07:28:21 EDT 2016
We have just returned from a fantastic 2 weeks holiday from here, well what can I say from start to finish the service was excellent, the staff and waiters are so friendly and helpful and cannot do enough for you to make sure everything is perfect. The rooms are spacious and clean and the maid service was exceptional. The restaurants cater for everybody's tastes and the food was gorgeous we didn't have one bad meal. We went on the dolphin experience and the speed boat and snorkel trip all booked through the hotel. Both were amazing and well worth doing. The beach was lovely and clean and there were plenty of sun beds on the beach and around the pools for everyone and always clean towels to use. I would go back tomorrow if I could. There was entertainment night and day. A place definitely to go! Fantastic! More>

Fun, Fun & More Fun
tinamarie2468, York, Pennsylvania
Fri Apr 29 05:34:44 EDT 2016
Our 1st time at this resort (3rd time to Cancun) from April 19-25 2016 to celebrate my Brother & Sister-In-Law's 10 yr anniversary. I DO NOT recommend upgrading ($600 for 6 days) to the preferred club. (Way too much for what you get). First of all, the room is the same size as the standard room. The only difference was a tub on the balcony & an oceanfront room. The rooms aren't fancy but you don't spend a lot of time in them anyway. The other reason I don't recommend the upgrade is due to the fact the private adult pool is boring and quiet with no swim up bar. ALL of the action is in the main pool with the very attentive bartenders, waiters and entertainment staff. They are the reason we had as much fun as we did. Cesar ( pool bartender) is a must meet with his charm and awesome tropical drinks. Try the paralyzer... they are awesome! Jose, Hugo, Pepe & (Bob) Dylan made our week exciting, amusing & oh so enjoyable. We did not dine at most of the restaurants because the buffet was outstanding with fresh fish, scallops, shrimp & mussels offered at every lunch & dinner!! To die for. I can't say enough about the buffet. It was exceptional each & every time! I would definitely recommend this resort. More>

Amazing Experience
Linnaea_2016, Calgary, Canada
Thu Apr 28 21:24:07 EDT 2016
We were a group of 90 people who stayed at Now Sapphire for my sister's wedding. I will let her review the wedding staff and day in detail but in short, the day was amazing. Most of our group stayed 7 days, we stayed 12. The Kids Club - 5 Stars! The absolute best part was the kids club. Our 4 &1/2 year old loved it. Ivette, Lotte and Cynthia were unbelievable. They need a raise. A big one. They are open from 10am - 9 or 10 pm. They allowed us to have a perfect mix of family vacation and couple time. Playing with our son all day followed by an adults only dinner? Awesome. Our son spent some time there probably 9 days of the 12. My husband and I could book spa appointments, spend an afternoon at the adults only pool and actually eat a meal together. We also had an in room babysitter for the night of the wedding, Lina, our maid for the week stayed with our son until after midnight. - All the ladies from the kids club were in room babysitting for other children in our large group. They all had rave reviews. The Food - 4.5 Stars! The no reservation policy is the only way we will resort vacation. The freedom to eat al la carte at any time is a big big plus. I hate trying to decide where I am going to want to eat and when for the entire trip on the first day. The restaurants were all very good, with the ironic exception of the Mexican place; it was substandard in both service and food. The tepanyaki tables in the Japanese place, Lemongrass were great. Erik was the best chef, we had him twice. He deserves a raise.The service at the bar, beach and pool was all better than any resort we have been to ( and we've been to quite a few). The Blue Water Grill was our second favourite The Pool - 5 Stars! The pool area great- large pool but not so spread out that you couldn't meet. The pool with basketball nets at the core zone also offered an alternative to the rowdier crowd. The service was really amazing. I saw managers, life guards and entertainment staff all clearing empty cups away when the servers were really busy. Because everyone pitched in, the service was quick and the deck was sparkling. I also LOVED that the staff actually enforced the 'no reserving pool chairs' rule. Every resort has this policy and yet all the chairs are reserved by some group member running down at 5 am to place towels on all the good locations. At NOW, they would actually remove towels if a person didn't arrive in 30 minutes. The Entertainment & Lobby Bar- 5 Stars All the singers the resort had were very good. Each day there would be a singer, guitar player or DJ playing for the pool during the day. This really kept the vibe up. In the evening the lobby had a great atmosphere. The entertainment was just as good and the bat space is big enough to be a proper meeting place. The night club was a proper night club, but we were a group of 60 young people so we probably made it that way. The night of the wedding, we ended up at the club along with another wedding so it was very very busy. There was only one bartender working. I went to the lobby and asked for them to send the poor man some help. Of course, I got the standard, "Oh yes I'll see what we can do" but I really didn't expect anything. I should have given them more credit, two staff members came to help. The Preferred Club - 5 stars. The extra was worth it. The preferred lounge was a wonderful place for my grandparents to play cards, the fully stocked, top shelf bar was great and the little snacks all day made it easy to get our little one something to eat without the whole fuss of the buffet. Jesus was super helpful. The Beach- 5 stars. There was a little bit of seaweed but they really do a great job of raking it up. Advice? Rent the private beach cabana. Best money we spent. It was a perfect way to spend a beach day. Now, the negatives: At this resort you pretty much have to book an oceanview. The tropical views are of pathways, other peoples balconies or hidden behind a tree. Our patio was claustrophobic. The WIFI is terrible. Not string enough for any kind of streaming. The front desk was generally difficult to deal with. For this, I was glad of the preferred club. They were much more helpful. Bottom line: would I stay there again? Yes, and I plan to. More>

Now Sapphire Wedding
Tnagassar,
Thu Apr 28 20:41:45 EDT 2016
I have been waiting 11 years to have the wedding of my dreams and Wow did Now Sapphire deliver!!! COORDINATOR To start the process, I was assigned Juan Carlos Castillo as my wedding coordinator and he was amazing. I had early contact and usually had return emails to my questions with in a day. He made me feel at ease and was able to offer cost savings solutions after our guest list ballooned to 92 people. ( I guess everyone else was waiting 11 years too) PLACE We choose to have a sunset ceremony which I recommend as it can get very hot in April. Our reception was on the beach terrace which gave the perfect beach feel without the sand. DJ We used DJ Mannia as our DJ's and they were soo professional. I am soo happy that we choose them as they did such a good job setting the feel for the night. FOOD Whatever you choose you will not be disappointed. Everything was soo good. We went with the basic package wedding cake as we felt the dessert that came with the package was enough and it was . We actually down graded our food to the lower package to save money, this didn't seem to be a difference in quality and saved us around $500. FLOWERS We choose to only get what was part of the Divine Pacakge and source out the other flowers though Riviera Flowers. Riviera Flowes were very easy to deal with and will deliver to the resort. I did not get charged an additional vendor fee for this. The resort flowers included my bouquet and 1 centerpiece which was amazing. It was suppose to included 3 boutonnière and 2 corsages which were not supplied. I choose not to bring this up to the wedding staff afterwards as the night went so well. Why sweat the small stuff.. Right. However, if I would of noticed earlier in my trip I would of maybe requested a free beach hut in Lou of the oversight. ( they are awesome) SPA The Spa was okay. I found the services to be very over priced however you could neigotiate with them. For my wedding hair I had a very simple style and the hair dresser did a good job. Some of my other bridesmaids felt their hair was a little dated. The free hydro therapy that the resort offers of preferred club members is differently worth it and my husband was in it everyday. The people running the resort as soo nice and just put you in a great mood. I had a massage from Iran and it was one of the best. BEACH/POOL The beach and pool at the resort are some of the best have ever been too. Yes there is some seed weed.. But that is expected and they do a pretty good job keeping it under control. It's natural... Stay at the pool of the seed weed bugs you. Speaking of pool. WOW, WOW. From the pool staff to the life guards even the security gaurds they go out of their way to make you experience prefect. You really get a sense that they care about your well being. Eduardo the pool concierge is so friendly, he was able to get all the pool huts we required and went out of his way to look for us and make sure we were taken care of. KIDS CLUB We had 20 kids at our wedding and they all loved the kids club. Lotti (I think that is the correct spelling) Is very attentive, as all the other staff. The kids club is out in the open and not in some scary corner of the resort. ROOMS The rooms were okay, a little dated but the cleaning staff did a great job . Yes there is a slight musty smell... But with the humidity you can't really get away from that. HEAD DESK This was the only time I heard some one complain. I had a guest tell Me that they even answered NO before she was finished asking her question. I also felt a little bit of push back on simple requests. Once I found Jesus at the VIP lounge he was able to focus on solutions instead of problems and helped me with my requests . From the pool staff to the cleaning staff you will not be disappointed with this resort. I even have guests already asking for a 1 year anniversary party next year . Simply amazing More>



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