Cancun

NOW Sapphire Riviera Cancun


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Unlimited-Luxury®   All Inclusive    

2019 Exceptional Values
Extra Value: Unlimited Connectivity:
Free calling to U.S. and Canada, Free WiFi throughout the resort and more. Apple Leisure Group Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Your Moments Wedding Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymoon: Receive the Do Not Disturb Honeymoon Package complimentary. This package is complimentary when booking a Preferred Club Junior Suite Ocean-Front View or higher for 7 nights or more (restrictions apply*).
Family: Two kids 12 & under Stay, Play, & Eat Free during select dates.

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Welcome to Now Sapphire Riviera Cancun, a sumptuous Unlimited Luxury® resort of Mayan-inspired architecture.

Take the kids to Now and let 'em loose in the Explorer's Club for kids, ages 3 to 12 years old. Fully staffed and supervised, you'll find everything covered.

The Core Zone Teen's Club allows teenagers 13 through 17 to cut loose and have the time of their lives. Located next to the Explorer's Club, the Core Zone features nightly entertainment, daily activities and a vast array of sports and games.

Now Sapphire Riviera Cancun has what your discerning palate craves. There are six reservation-free restaurants and five bars and lounges. Enjoy drinks, dinner and live entertainment at select neighboring resorts with Sip, Savor, and See, available from 6 p.m. to 1 a.m. (transportation not included).

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities.

Find more information about Now Resorts & Spas.

*Subject to availability and double occupancy only. Prices and package subject to change without notice. This package cannot be combined with the Your Moments Wedding Package to receive both packages complimentary and cannot be deducted when purchasing other packages. To receive the package complimentary it is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.
HOTEL LOCATION
Located near the quaint fishing town of Puerto Morelos, Mexico, a short 15 minute ride from the Cancun International Airport.
Address: LOTE 10, MAZANA 9
RIVIERA MAYA
QR

MX
Local Phone: 011-52-998-872-8
Fax: 52-998-872-8384
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Shopping Mall Nearby (Hotel Zone-15 miles)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
Golf: NEARBY
18 holes at Grand Coral Riviera Maya
Holes: 0
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Complimentary
Wind Surf: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This oceanfront setting, alongside a collection of pools featuring luxurious Bali beds and ocean front palapas, treats guests to the ultimate in waterfront relaxation, elegance and tranquility. AMResorts® will now be welcoming small dogs (22lbs./10 kg or less) at all Zoetry® Wellness & Spa Resorts, Secrets®, Breathle ss®, Dreams® and Now® Resorts & Spas. Guests no longer need to leave their beloved dogs behind when traveling. Beach:
Total Rooms: 496
Year Opened: 2010 Credit Cards: Visa, Master Card
ROOM TYPES
PREF JRS OCEAN FRONT
520 sq. ft., King or 2 doubles, Terrace or balcony w/ ocean front view, Sitting area higher floor, w/sofa, Luxury amenities, Jac on balcony, Internet access ($), Bath w/ tub & shower, MP3 docking station, 32" Cable TV, Preferred Club amenities included.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DEAL OF THE DAY NON REFUNDABLE
Other Amenities -
Kitchen
PREF DEALOFTHEDAY NONREFUNDABL
520 square feet, terrace or balcony with gardenview, Preferred Club amenities included.
1 King Bed or 2 Double Beds Other Amenities -
PREF CLUB JRS TROPICAL
520 square feet, terrace or balcony with gardenview, sitting area with sofa, luxury amenities, internet access ($), bathroom with tub & shower, MP3 docking station, 32" cable TV, Preferred Club amenities included.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE TROPICAL
520 sq. ft., King or 2 doubles, Terrace or balcony with garden-view, Sitting area with sofa, 32" Cable TV, Mini-bar, Coffee maker, Safe, Ceiling fan, Iron, Hairdryer, Internet access ($), Alarm clock, MP3 docking station, Bathroom with tub & shower.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREF JRS BEACH FRONT
520 sq. ft., King or 2 doubles, Terrace or balcony w/ beach front view, Sitting area ground floor, w/sofa, Luxury amenities, Jac on balcony, Internet access ($), Bath w/tub & shower, MP3 dock station, 32" Cable TV, Preferred Club amenities included.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREF GOV SUITE OCEAN FRONT
990 sq. ft., King bed, Terrace with lanai & ocean front view, Separate living room & dining area, Luxury amenities, Internet access ($), MP3 docking station, 32" Cable TV, Bathroom with tub & shower, Preferred Club amenities included.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe

OTHER INFO
Room Service
DINING
NOW Sapphire Riviera Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 6 Restaurants at NOW Sapphire Riviera Cancun:
Fresco - Mexican journey to delectable delights. Open for dinner from 6:00pm to 11:00pm Dress Code: Casual elegance
Cibu - Explore the rich flavors of the Mediterranean. Open for dinner. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance
Bluewater Grill - Offers some of the very best fine cuts, seafood and fish specialties. Open for lunch and dinner. Dress Code: Casual elegance.
Lemongrass - Taste the best in Asian cuisine that included Teppanyaki tables ansd Sushi Bar. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance.
Paramour - An elegant, romantic atmosphere offering French cuisine. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance. This is an Adults only restaurant.
Market Cafe - Specializing in International cuisine, our buffet restaurant has an exciting decor and offers an international menu in a casual atmosphere. Dining area with ocean- view available. Open for breakfast, lunch & dinner. Dress Code: Casual
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Kayaks, Sailing, Water Aerobics, Water Polo, Beach Volleyball, Beach Soccer, Ping-pong, Board Games, Scuba Dive Shop, Yoga, Bars: Splash (pool bar), The Reef (Preferred Club pool bar), The Sandbar (Preferred Club beach bar).
Nightly Activities & Entertainment:
Movies (on the beach), Bars: Moments (lobby bar), Eclipse Night Club, Theater
CHILDREN'S PROGRAMS
The Explorer's Club for kids offers fully-supervised children's program with arts & crafts, games, weekly camp out adventure, big screen & movies on the beach, Daily activities open from 9:00am-10:00pm. Teens Club-Video games, X-Box, Pool table, etc.
Applicable Ages: 3-12 years old
Program Fees: Complimentary

Babysitting has an hourly fee plus an additional charge for taxicab if the babysitter needs to come to the hotel or stay after 8:00pm.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
7050 Recommend
7050 past Apple Vacationers would recommend NOW Sapphire Riviera Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 9121reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Really Good Experience
NKOZI K.
Jan 14 2019
We really enjoyed our stay at Sapphire Now. The choices regarding food options was by far the best selling point. The only downside was the beach due to the algae which has been a recent issue due to global warming.
Customer Rating: 

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Dana Johnson
DANA J.
Jan 07 2019
Amazing hotel great service. Only downfall was they want you to attend a breakfast trying to sell you VIP membership. When you don’t go they call your room at 8am waking me and my kids up. I’m on vacation, I don’t want to be woken by the phone
Customer Rating: 

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Vacation 2018
RAFAEL C.
Jan 03 2019
This resort was definitely not what was advertised online! We were expecting the best of the best for the price we paid and it ended up being the worst resort yet. Our oceanfront rooms were ok but we were expecting amazing. The pool bars closed at 5 every night. The staff were awesome! There was nothing that set preferred from not preferred and for the money we spent we were expecting more.
Customer Rating: 

TEST
Great Vacation Reort
RICHARD N.
Dec 12 2018
We have been to the resort 5 times. The entire staff is friendly and goes out of their way to make our stay enjoable and fun. The first time we went to Now Sapphire was in 2012 and we just returned less than a week ago. Many of the staff of we encountered in 2012 are still there. Over the last 2 years we've been 4 times and have gotten to know many of them. Some even remember our names. The customer service is excellent! We go with another couple and we participate in activities and go sailing and kayaking off the Hotel beach. We will probably go back next year. We have also recommended this resort to family and friends.
Customer Rating: 

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4th time here, not happy.
MELVIN A.
Dec 11 2018
The resort booked a huge music venue for the week following our reservation. The week of our vacation, the resort was setting up for the music venue, constructing a huge stage on our beach and around our pool. Most of the scheduled resort activities that we enjoy and were supposed to receive were cancelled. We spent the last 3 days of our vacation dodging forklifts and tractors. We also had to avoid numerous people from the music venue openly smoking Pot in front of the children. This was supposed to be a FAMILY resort.
Customer Rating: 

TEST
Decent
MARCUS C.
Dec 11 2018
You get what you pay for. The staff was nothing short of amazing but our room was the reason our stay was not perfect. We couldn’t get the temperature to work correctly. But the main issues was there was a HUGE space between the floor and the door so we did encounter centipedes, geckos, and a really big cockroach all in our room during our 3 night stay. Unfortunately that put a huge dent in our experience. There was some algae washed up on the beach but the workers out there were very efficient and hard working and did an amazing job at keeping it clean.
Customer Rating: 

TEST
Awesome!
KATHY H.
Dec 05 2018
Our second visit in two years did not disappoint. Service, surroundings, food and drinks are beyond compare. Hope to return again next year!
Customer Rating: 

TEST
Room was not ready
JOSEPH S.
Nov 26 2018
My wife and I arrived at 3:30 and were told that our room was not ready. They told us to return in an hour. We returned in a hour and our room still wasn’t ready, this time they said come back at 7:30, 4 hours after we arrived. When we finally got our room, it clearly wasn’t ready. It smelled like they just finished painting it, there were no towels, no blow dryer, no iron or ironing board. Mini fridge was empty, and turned off. My wife had to plug it in and it wasn’t stocked till the next day. Not a very good way to start our weekend. The beach was nice if you don’t mind looking at a back hoe picking up seaweed. This was the entire weekend, it just went back and fourth. Food was good, pool was nice.
Customer Rating: 

TEST
Hotel room issues.
LORETTA S.
Nov 18 2018
We had many issues with a room that we were told we were lucky to get because it has just been remodeled. 1. The phone was full of static. 2. The ceiling fan didn't work. 3. There were 3 of us in this room...never left enough towels. 4.one night cable was out. 5. The absolute worst...the mirror above the sink was falling of the wall. One if could have been seriously hurt. Took 2 days to replace.
Customer Rating: 

TEST
Great Vacation
TRACIE N.
Oct 27 2018
The only reason I rated the beach as fair was because at the time we were at resort they having extreme problems with sea weed. This was the same all along the beaches of the Riviera Maya region.
Customer Rating: 

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JOHNATHAN R.
Sep 04 2018
The beach had a lot of algae and cloudy water. That’s the only let down of the trip
Customer Rating: 

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TripAdvisor Traveller Reviews
2nd visit with 6 adults and 6 children
jim j, Canton, Michigan
Wed Jan 16 05:21:36 EST 2019
This was the 2nd year we visited the Now Sapphire with 6 adults and 6 children. Everyone had a great time. The kids loved the pool and beach being so close. All the restaurants were great and the service is over the top.

Amazing Hotel
tiamaria19, Horsham, United Kingdom
Wed Jan 16 03:41:50 EST 2019
We had an amazing 9 nights holiday here. Food is amazing, the adults only pool was lovely and the staff serving there were excellent. All the staff throughout the resort were friendly and helpful. The whole resort is beautiful and well kept. The spa treatments were incredibly relaxing and well priced. Loved the restaurant overlooking the sea for lunch. The Japanese in the evening was lovely. The whole holiday was just bliss. Would definitely reccommend.

My second time and everything was again great!
MTolik, Toronto, Canada
Tue Jan 15 16:42:19 EST 2019
I am more than happy that my family decided to spend our vacation in this resort again. It’s true that we had for several days some showers, but it didn’t last for more than an hour and couldn’t ruin our vacations. The food was excellent with great choice of fish, seafood, meat and lots of veggies and fruits. Well trained personnel, friendly and polite. Interesting entertainment and many activities in hotel including: snooker, ping pong, archery etc. Thanks to vicinity to main parks including Explorer we could enjoy this lovely place as well, it’s worth to go there for the whole day. I might consider to return this hotel again and it’s evident that one week there is not enough at all. Amazing place as for family style or just those looking for party and good time spending. Keep going well guys!

The people working here have a passion to please.
SchumacherJack, Timmins, Canada
Tue Jan 15 11:01:29 EST 2019
My wife and I just returned from an 8 day stay at this relatively small, absolutely wonderful resort. There are so many things that we enjoyed on this, our third visit to this little piece of paradise. Let me start with our check-in. We opted for the Preferred Club option so our Concierge was Jaimie. He was so thorough in his introduction and I have to say that his ability to speak English was terrific. Jaimie was also very helpful in assisting us with a later check out on our last day. He definitely went the extra mile to assist us. Now that is not to say that we had any language issues because every single employee we encountered was able to understand us and give assistance as required. We stayed in Bldg. # 4 and our rooms were clean upon arrival and thoroughly cleaned, early, every day by our Housekeeper Lydia. She was just great. I won't go into a lot of detail as there will be other reviews about the various restaurants and bars, however 2 Ladies stand out as being, in my mind, outstanding servers and better yet, ambassadors for the Now Sapphire. If you go to the Moments Lobby Bar, chances are you may be served by either Carmen, a long time employee of the resort, or Mariana Cortez, a relatively new addition to the staff. Both of these ladies are caring, professional, attentive and just all round great people. They exemplify what professional wait staff should be. Thank you Ladies. Another staffer, Victor Mendez of BDTravel, was most helpful when a minor problem arose (post excursion) during our stay. He came to our assistance and was not satisfied until this minor situation had been resolved. His patience and assistance was far beyond the normal and I thank him also. If I have one gripe, it has to do with the Gentlmen and Ladies trying to sell Time Shares, for lack of a better term. The man who latched himself onto us was going to give us "The Sun and The Moon" until I told him directly, maybe somewhat forcefully, that we were absolutely not interested in any of his spiel or pitch. When he continued I somewhat rudely told him it was time for us and him to leave. He left in a huff, rather rudely and that was that. However I heard from many other guests about the high pressure tactics being used and I would ask, on most everybody's behalf, leave us alone when we say NO. Enough said. Will we go back for a 4th visit? Absolutely and without question.

Amazing Family Holiday
sam_washy, Liverpool, United Kingdom
Tue Jan 15 08:58:42 EST 2019
We stayed in September for 2 weeks and it was everything we could have hoped for. We stayed in the ocean front club privilege room. Every day the room was spotless and cleaned twice a day. The pool staff were amazing. Ivan looked after us by the pool until he moved into moments bar at night and always made sure are glasses were full. Luigi and the entertainment staff were always lively and polite. Martin arranged for us to have a cabana bed by the main pool every morning. The kids club was fantastic our little girl enjoyed her time there an joined in with the 3pm dancing. We would 100% recommend this hotel xx



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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