Cancun

NOW Sapphire Riviera Cancun


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Unlimited-Luxury®   All Inclusive    

Crystal Award Winner: Best Destination, 2015-2016
Golden Apple Award Winner: 2013

Exceptional Values!
Extra Value: Unlimited Connectivity:
Free calling to the U.S. and Canada. Apple Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Your Moments Wedding Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymoon: Receive the Do Not Disturb Honeymoon Package complimentary. This package is complimentary when booking a Preferred Club Suite Ocean View or higher for 7 nights or more (restrictions apply*)
Family: Two kids 12 & under Stay, Play, and Eat Free during select dates.

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Welcome to Now Sapphire Riviera Cancun, a sumptuous Unlimited Luxury® resort of Mayan-inspired architecture. Where oversized suites, gourmet restaurants, and one heavenly spa are yours.
Relax in one of 496 cozy Junior or Preferred Club Suites, handsomely appointed with all the special touches and dream views that make Now Sapphire so enchanting. Upgrade to a Preferred Club suite and enjoy enhanced amenities and services including ocean views, personalized check-in and check-out, an adults-only Preferred Club pool, pool concierge and bar service, and access to the Preferred Club lounge offering refreshments and complimentary computer access, and more!
Take the kids to Now and let 'em loose in the Explorer's Club for kids, ages 3 to 12 years old. Fully staffed and supervised, you'll find everything covered. Starting at 9 a.m. daily and going to 10 p.m., the Explorer's Club is ideal for stimulating young minds and hearts.
The Core Zone Teen's Club allows teenagers 13 through 17 to cut loose and have the time of their lives. Located next to the Explorer's Club, the Core Zone features nightly entertainment, daily activities and a vast array of sports and games. Activities are held for teens to make new friends, connect with those they are with and have an unforgettable time.
Now Sapphire Riviera Cancun has what your discerning palate craves. There are six reservation-free restaurants and five bars and lounges - as always, laid-back attire is the recommendation. Feel like a night out? Enjoy drinks, dinner and live entertainment at select neighboring resorts with Sip, Savor, and See, available from 6 p.m. to 1 a.m. (transportation not included).
Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities. Additional green initiatives include a turtle release program, waste recycling program, 100% environmentally-friendly cleaning products, biodegradable bathroom products, water-efficient bathroom systems, and motion-sensor light switches that work to conserve energy.
Find more information about Now Resorts & Spas.

*Subject to availability and double occupancy only. Prices and package subject to change without notice. This package cannot be combined with the Your Moments Wedding Package to receive both packages complimentary and cannot be deducted when purchasing other packages. To receive the package complimentary it is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.
HOTEL LOCATION
Located near the quaint fishing town of Puerto Morelos, Mexico, a short 15 minute ride from the Cancun International Airport.
Address: LOTE 10, MAZANA 9
RIVIERA MAYA
QR

MX
Local Phone: 011-52-998-872-8
Fax: 52-998-872-8384
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Shopping Mall Nearby (Hotel Zone-15 miles)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
Golf: NEARBY
18 holes at Grand Coral Riviera Maya
Holes: 0
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Complimentary
Wind Surf: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This oceanfront setting, alongside a collection of pools featuring luxurious Bali beds and ocean front palapas, treats guests to the ultimate in waterfront relaxation, elegance, and tranquility. Beach:
Total Rooms: 496
Year Opened: 2010 Credit Cards: Visa, Master Card
ROOM TYPES
PREF GOV SUITE OCEAN FRONT
990 sq. ft., King bed, Terrace with lanai & ocean front view, Separate living room & dining area, Luxury amenities, Internet access ($), MP3 docking station, 32" Cable TV, Bathroom with tub & shower, Preferred Club amenities included.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREF JRS OCEAN FRONT
520 sq. ft., King or 2 doubles, Terrace or balcony w/ ocean front view, Sitting area higher floor, w/sofa, Luxury amenities, Jac on balcony, Internet access ($), Bath w/ tub & shower, MP3 docking station, 32" Cable TV, Preferred Club amenities included.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DEAL OF THE DAY NON REFUNDABLE
Other Amenities -
Kitchen
PREF DEALOFTHEDAY NONREFUNDABL
520 square feet, terrace or balcony with gardenview, Preferred Club amenities included.
1 King Bed or 2 Double Beds Other Amenities -
PREF CLUB JRS TROPICAL
520 square feet, terrace or balcony with gardenview, sitting area with sofa, luxury amenities, internet access ($), bathroom with tub & shower, MP3 docking station, 32" cable TV, Preferred Club amenities included.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE TROPICAL
520 sq. ft., King or 2 doubles, Terrace or balcony with garden-view, Sitting area with sofa, 32" Cable TV, Mini-bar, Coffee maker, Safe, Ceiling fan, Iron, Hairdryer, Internet access ($), Alarm clock, MP3 docking station, Bathroom with tub & shower.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREF JRS BEACH FRONT
520 sq. ft., King or 2 doubles, Terrace or balcony w/ beach front view, Sitting area ground floor, w/sofa, Luxury amenities, Jac on balcony, Internet access ($), Bath w/tub & shower, MP3 dock station, 32" Cable TV, Preferred Club amenities included.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe

OTHER INFO
Room Service
DINING
NOW Sapphire Riviera Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 6 Restaurants at NOW Sapphire Riviera Cancun:
Fresco - Mexican journey to delectable delights. Open for dinner from 6:00pm to 11:00pm Dress Code: Casual elegance
Cibu - Explore the rich flavors of the Mediterranean. Open for dinner. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance
Bluewater Grill - Offers some of the very best fine cuts, seafood and fish specialties. Open for lunch and dinner. Dress Code: Casual elegance.
Lemongrass - Taste the best in Asian cuisine that included Teppanyaki tables ansd Sushi Bar. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance.
Paramour - An elegant, romantic atmosphere offering French cuisine. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance. This is an Adults only restaurant.
Market Cafe - Specializing in International cuisine, our buffet restaurant has an exciting decor and offers an international menu in a casual atmosphere. Dining area with ocean- view available. Open for breakfast, lunch & dinner. Dress Code: Casual
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Kayaks, Sailing, Water Aerobics, Water Polo, Beach Volleyball, Beach Soccer, Ping-pong, Board Games, Scuba Dive Shop, Yoga, Bars: Splash (pool bar), The Reef (Preferred Club pool bar), The Sandbar (Preferred Club beach bar).
Nightly Activities & Entertainment:
Movies (on the beach), Bars: Moments (lobby bar), Eclipse Night Club, Theater
CHILDREN'S PROGRAMS
The Explorer's Club for kids offers fully-supervised children's program with arts & crafts, games, weekly camp out adventure, big screen & movies on the beach, Daily activities open from 9:00am to 10:00pm. Teens Club-Video games, X-Box, Pool table, etc.
Applicable Ages: 3 to 12 years old
Program Fees: Complimentary

Babysitting has an hourly fee plus an additional charge for taxicab if the babysitter needs to come to the hotel or stay after 8:00 p.m.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
6590 Recommend
6590 past Apple Vacationers would recommend NOW Sapphire Riviera Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6326reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Vacation with friends!
zelnio, Bloomington, Illinois
Wed Feb 22 17:40:57 EST 2017
We had a wonderful time at Now Sapphire. The staff was very helpful and friendly. The rooms were beautiful, clean and well furnished. We enjoyed the use of the pool as well as the clean beach. Would definitely come here again!

honeymoon
loopylou70,
Wed Feb 22 15:26:02 EST 2017
wow,wow,wow,what a truly amazing hotel,service wonderful.,although i dont like to call it service ,rather assistance from friends.lucero(lucy),pool and coco bar,miguel,pedro in paramour excellent ,so was the food on same level as dorchester ,claridges or any top london restaurant or hotel.kids club(explorers)lovely staff,worked so hard,like sending your child to school ,but more fun,kids loved it.Rolando our rep informative and super efficient ,a credit to virgin.The wildlife unbelievable,coatis ,beautiful birds,and lizards.Thankyou Now sapphire for a truly amazing honeymoon ,we miss you already!love and wishes from mr and mrs lines and family.

6th Stay!!
sunhar2017, Medicine Hat, Canada
Wed Feb 22 13:00:42 EST 2017
Next week, I will be arriving for my 6th stay at the Now Sapphire. I return because it has all the key aspects of a fantastic resort: an extremely friendly & hard-working staff, a long stretch of clean beach with lots of palapas, & small buildings set amongst lush, beautiful grounds. I love that the resort runs parallel to the ocean, allowing for near continuous views. I am truly surprised and honoured when some of the staff remember me.

A week stay with friends.
Mercator2153, Oxford, United Kingdom
Wed Feb 22 08:06:44 EST 2017
I hesitate to give EXCELLENT on a few grounds. When we arrived we were given top priority as "preferred guests", this was not the case when leaving. It felt like they just wanted to get rid of us and we were in the way. It was unfortunate because we were flying Virgin Atlantic at 20:35 that evening and had to vacate the room at 13:00. We were told that we could reserve a room for a shower at 4 pm, this was lie, one of many. There is a room for men and room women. Small, hot and steamy and first come first served. It was a shambles, no towels and a queue. Another lie at front desk... was that there was no secure room for large hand baggage (computers), there is, next to the shower rooms. The restaurants cannot be booked, so we were told, this was the first of the lies. However, we were told at the Paramour restaurant that we could book if we joined a "wine club". That is buy an expensive bottle off the wine list, prices start at $37 rising to $2000, yes that is correct! We knew nothing of this "wine club" until we turned up for the first night meal at the Paramour. We were told that there were no tables, second lie, we could see four empty at least, what about the one outside? You cannot have that because it is booked, eh? I thought you said we could not book? You can if you buy a bottle of wine, get the picture? When the restaurants are "full" inverted commas, they are not, you are told there will be a wait and it is always nearly 40 minutes. Another thing is that WEDDING parties seem to take priority, are allowed to BOOK and take over the restaurant, service is not so good if you are not in the wedding party that night! The lobby lounge, does not have enough seating, two guests often occupy the space for eight. This is always the case before dinner and also afterwards if there is a live band. The rooms are fantastic, a good comment, however, even in "preferred" you could easily find yourself next to a loud child shouting mummy or worse at 6 am. Unfortunately king bed rooms have two queen beds in adjacent rooms, so this is more likely to have children. The adult only pool had teenagers under 18, no enforcement of rules, this happened every day we were there. Sun loungers by the pools are "reserved" from 7 am in the morning, the persons often not turning up until 12 noon. Having said all this, there are some very good points and even excellent, particularly the staff. You could not find better, they are friendly, helpful, have a great sense of humour and nothing is too much trouble, absolutely brilliant. Particularly all the staff at the Cibu restaurant for breakfast; Fernanda on front desk and the staff, José, Cesar, Carlos, Alberto, Natavidad?, Robin, Juan in the Grill, Lemuel on the lobby bar, Cesar and Alberto, pool bar and others. Not forgetting Armando, the manager, who was utterly charming, a real gentleman and after the first night "incident" looked after us well. I hope my comments are constructive, we had a wonderful time. It would have been PERFECT but for the niggles listed above, address these and we shall certainly return.

Excellent stay!
CJP7810, New Hampshire
Tue Feb 21 16:53:57 EST 2017
Stayed here in January 2017 with three other couples. The resort is beautifully maintained, the staff is super friendly and helpful and the food was great. We stayed in a beautiful oceanfront room in the Preferred Club level. Magdalena did an excellent job cleaning and stocking our room. Cesar at the Reef pool bar was a phenomenal bartender - quick with a smile, joke, drink and delicious shots! Alberto and Sergio at the Reef pool also made our stay very enjoyable. The beach is beautiful and there was never a problem finding chairs. We had a fantastic time and would absolutely come back again!



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