Cancun

NOW Sapphire Riviera Cancun


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Unlimited-Luxury®   All Inclusive    

Welcome to Now Sapphire Riviera Cancun, a sumptuous Unlimited Luxury® resort of Mayan-inspired architecture. Where oversized suites, gourmet restaurants, and one heavenly spa are yours.

Relax in one of 496 cozy Junior or Preferred Club Suites, handsomely appointed with all the special touches and dream views that make Now Sapphire so enchanting. Upgrade to a Preferred Club suite and enjoy enhanced amenities and services including ocean views, personalized check-in and check-out, an adults-only Preferred Club pool, pool concierge and bar service, and access to the Preferred Club lounge offering refreshments and complimentary computer access, and more!

Take the kids to Now and let 'em loose in the Explorer's Club for kids, ages 3 to 12 years old. Fully staffed and supervised, you'll find everything covered. Starting at 9 a.m. daily and going to 10 p.m., the Explorer's Club is ideal for stimulating young minds and hearts.

The Core Zone Teen's Club allows teenagers 13 through 17 to cut loose and have the time of their lives. Located next to the Explorer's Club, the Core Zone features nightly entertainment, daily activities and a vast array of sports and games. Activities are held for teens to make new friends, connect with those they are with and have an unforgettable time.

Now Sapphire Riviera Cancun has what your discerning palate craves. There are six reservation-free restaurants and five bars and lounges - as always, laid-back attire is the recommendation. Feel like a night out? Enjoy drinks, dinner and live entertainment at select neighboring resorts with Sip, Savor, and See, available from 6 p.m. to 1 a.m. (transportation not included).

New Video!


Crystal Award Winner: Best Destination, 2013
Golden Apple Award Winner, 2013

Exceptional Values!
Free Symbolic Weddings: Receive the "Your Moments Wedding Package." Restrictions apply. Additional details may be found here.
Honeymooners: Receive the "Do Not Disturb" Honeymoon package complimentary when booking the minimum required room category for a minimum of 7 nights (restrictions apply).
Golf: Complimentary greens fees (cart mandatory and extra charge; restrictions apply).
Family: Two kids 12 & under Stay, Play, and Eat Free during select dates.
Apple Exclusive: Unlimited Connectivity: Free calling to the U.S. and Canada, Free WiFi throughout the resort, and more. Apple Exclusive: Free non-stop transfers.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities. Additional green initiatives include a turtle release program, waste recycling program, 100% environmentally-friendly cleaning products, biodegradable bathroom products, water-efficient bathroom systems, and motion-sensor light switches that work to conserve energy.

Find more information about Now Resorts & Spas.

Learn more about Cancun.
HOTEL LOCATION
Located near the quaint fishing town of Puerto Morelos, Mexico, a short 15 minute ride from the Cancun International Airport.
Address: LOTE 10, MAZANA 9
RIVIERA MAYA
QR

MX
Local Phone: 011-52-998-872-8
Fax: 52-998-872-8384
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Shopping Mall Nearby (Hotel Zone-15 miles)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
Golf: NEARBY
18 holes at Grand Coral Riviera Maya
Holes: 0
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Complimentary
Wind Surf: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This oceanfront setting, alongside a collection of pools featuring luxurious Bali beds and ocean front palapas, treats guests to the ultimate in waterfront relaxation, elegance, and tranquility. Beach:
Total Rooms: 496
Year Opened: 2010 Credit Cards: Visa, Master Card
ROOM TYPES
PREF GOV SUITE OCEAN FRONT
990 sq. ft., King bed, Terrace with lanai & ocean front view, Separate living room & dining area, Luxury amenities, Internet access ($), MP3 docking station, 32" Cable TV, Bathroom with tub & shower, Preferred Club amenities included.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREF JRS OCEAN FRONT
520 sq. ft., King or 2 doubles, Terrace or balcony w/ ocean front view, Sitting area higher floor, w/sofa, Luxury amenities, Jac on balcony, Internet access ($), Bath w/ tub & shower, MP3 docking station, 32" Cable TV, Preferred Club amenities included.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DEAL OF THE DAY NON REFUNDABLE
Other Amenities -
Kitchen
PREF DEALOFTHEDAY NONREFUNDABL
520 square feet, terrace or balcony with gardenview, Preferred Club amenities included.
1 King Bed or 2 Double Beds Other Amenities -
PREF CLUB JRS TROPICAL
520 square feet, terrace or balcony with gardenview, sitting area with sofa, luxury amenities, internet access ($), bathroom with tub & shower, MP3 docking station, 32" cable TV, Preferred Club amenities included.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE TROPICAL
520 sq. ft., King or 2 doubles, Terrace or balcony with garden-view, Sitting area with sofa, 32" Cable TV, Mini-bar, Coffee maker, Safe, Ceiling fan, Iron, Hairdryer, Internet access ($), Alarm clock, MP3 docking station, Bathroom with tub & shower.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREF JRS BEACH FRONT
520 sq. ft., King or 2 doubles, Terrace or balcony w/ beach front view, Sitting area ground floor, w/sofa, Luxury amenities, Jac on balcony, Internet access ($), Bath w/tub & shower, MP3 dock station, 32" Cable TV, Preferred Club amenities included.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe

OTHER INFO
Room Service
DINING
NOW Sapphire Riviera Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 6 Restaurants at NOW Sapphire Riviera Cancun:
Fresco - Mexican journey to delectable delights. Open for dinner from 6:00pm to 11:00pm Dress Code: Casual elegance
Cibu - Explore the rich flavors of the Mediterranean. Open for dinner. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance
Bluewater Grill - Offers some of the very best fine cuts, seafood and fish specialties. Open for lunch and dinner. Dress Code: Casual elegance.
Lemongrass - Taste the best in Asian cuisine that included Teppanyaki tables ansd Sushi Bar. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance.
Paramour - An elegant, romantic atmosphere offering French cuisine. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance. This is an Adults only restaurant.
Market Cafe - Specializing in International cuisine, our buffet restaurant has an exciting decor and offers an international menu in a casual atmosphere. Dining area with ocean- view available. Open for breakfast, lunch & dinner. Dress Code: Casual
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Kayaks, Sailing, Water Aerobics, Water Polo, Beach Volleyball, Beach Soccer, Ping-pong, Board Games, Scuba Dive Shop, Yoga, Bars: Splash (pool bar), The Reef (Preferred Club pool bar), The Sandbar (Preferred Club beach bar).
Nightly Activities & Entertainment:
Movies (on the beach), Bars: Moments (lobby bar), Eclipse Night Club, Theater
CHILDREN'S PROGRAMS
The Explorer's Club for kids offers fully-supervised children's program with arts & crafts, games, weekly camp out adventure, big screen & movies on the beach, Daily activities open from 9:00am to 10:00pm. Teens Club-Video games, X-Box, Pool table, etc.
Applicable Ages: 3 to 12 years old
Program Fees: Complimentary

Babysitting has an hourly fee plus an additional charge for taxicab if the babysitter needs to come to the hotel or stay after 8:00 p.m.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
6590 Recommend
6590 past Apple Vacationers would recommend NOW Sapphire Riviera Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6162reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
I would go back!
Lynn_StGermain, Ottawa, Canada
Thu Jan 19 09:07:18 EST 2017
Really enjoyed this resort. Great quality food and service. The staff is amazing. The only complain I have as will all these types of resort is the debacle about lounge chairs which people go out early to take them and stick a towel on them for hours on end. Which ends up that there is never enough chairs for everyone. There should be chairs with numbers and you are assigned specific chairs during your stay. That is the only thing i have to complain about but that is a recurring issue in all these types of resorts.

New Year's at Now Sapphire
Sarah G, Seaside Park, New Jersey
Thu Jan 19 08:32:32 EST 2017
I have to give Now Sapphire a five star review primarily based on the service of the staff. The hotel has great amenities, is very clean and I can offer very little to complain about. Bed was super comfortable and rooms had plenty of space. All of the food was very good, but not surprisingly the Mexican restaurant was the best! I realize that of the AM Resorts, Now Sapphire is not in the top tier, but it was absolutely a five star experience for its category and I would certainly visit again. The staff spends a lot of timing removing seaweed from the beaches and making sure that the property is spotless. My only complaint would be that the beach got full pretty quickly on really nice days, but our preference was to be by the pool bar where we made friends with other travelers. For New Year's we enjoyed all the activities and the regular schedule of events. There was a huge foam, pool party on New Year's Day and we simply had a blast. There is always something to do whether you like to relax or be active. I also visited the spa and had a great massage! I have to give my biggest shout outs to a few of the staff who really went above and beyond. These guys work so hard and you really should show them appreciation ($$$) regardless of the fact that this is an all inclusive. Adolpho, Pedro, and Francisco (I think Francisco moved to the lobby bar) from the pool bar are incredibly friendly, attentive, hard workers who made our experience a memorable one. I consistently had two drinks in my hand, even when I didn't make a request because they are that on top of it. We are vacation club members and we did not even use the preferred pool because these guys were too good to leave! I hope you have the pleasure of meeting them--and tell them I said hello! Additionally, Jorge was our waiter for the New Year's Eve event and two additional nights at the Mexican restaurant. Jorge is an incredibly sweet, personable, and humble guy who made sure that all of our needs were met. A very hard worker! You should most certainly try the best cuisine at the resort and request the best waiter on the property! You will not be disappointed. Great experience overall and highly recommend.

Second time here and it was fabulous!
Nada B, Minooka, Illinois
Thu Jan 19 07:53:04 EST 2017
This was our second visit here and it was great! Last year we stayed in the preferred section and it was so much closer to everything! I would recommend upgrading for sure. I love the beach here, the workers work all day clearing the seaweed and it looks amazing. We've been to a few resorts in the area and this by far is our favorite beach. The rooms here are in need of updating but you will not be dissappointed because the beauty of everything else makes up for it. If you go look for Aurora, poolside waitress, she's so friendly and quick! And at the Market Cafe ask to be in Alberto aka " Happy Feet" section! The workers here go above and beyond to make you feel at home!! Reviewed this resort last year and I have the same opinion, WONDERFUL FAMILY VACATION!!!

Now Amber is Better
Tracy R,
Wed Jan 18 17:13:36 EST 2017
We have been to the Now Amber twice and that is a newer, nicer resort with better service and no waits for the a la carte restaurants. If you go to the Sapphire in high season, do not expect to get a seat by the pool unless you reserve one at 7am (no, they do not remove your stuff after 30 minutes) and do not expect to get into an a la carte after 6pm (yes, that is when they open). We have 2 kids, 9 and 12, who refused to go in the pool because it was too cold. I did not believe them so jumped in myself. It literally took my breath away, it was so cold. Beautiful to look at but definitely NOT heated. That was a major downer for us. The beach is beautiful but if you go in January, it is very windy and all the seaweed washes ashore. The ocean is significantly warmer than the pool. Upgrading to preferred is a must here. The ocean view room has a spectacular view, as long as you are not on the ground floor in building 6, which looks right at the gym. The gym is not great here either. We spent lots of time in our room and outdoor jacuzzi on account of the unpredictable weather. The bathrooms in the room and throughout the resort could use an update. Food and drinks, as always at the Now, were great. Wouldn't expect anything less.

January vacation
Roger H,
Wed Jan 18 14:32:41 EST 2017
Nice resort .Excellent and very friendly staff . Very accommodating . Food very good . Restaurants first class . Buffet very good as well . Drinks top shelf . Rooms very typical , maid service excellent . Beaches clean and constantly maintained. Guests made to feel at home . Highly recommend resort . Great kids pool and activities.



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