Cancun

NOW Sapphire Riviera Cancun


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Unlimited-Luxury®   All Inclusive    

Exceptional Values!
Extra Value: Unlimited Connectivity:
Free calling to the U.S. and Canada. Apple Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory and extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Your Moments Wedding Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymoon: Receive the Do Not Disturb Honeymoon Package complimentary. This package is complimentary when booking a Preferred Club Suite Ocean View or higher for 7 nights or more (restrictions apply*)
Family: Two kids 12 and under Stay, Play, and Eat Free during select dates.

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Welcome to Now Sapphire Riviera Cancun, a sumptuous Unlimited Luxury® resort of Mayan-inspired architecture. Where oversized suites, gourmet restaurants, and one heavenly spa are yours.
Relax in one of 496 cozy Junior or Preferred Club Suites, handsomely appointed with all the special touches and dream views that make Now Sapphire so enchanting. Upgrade to a Preferred Club suite and enjoy enhanced amenities and services including ocean views, personalized check-in and check-out, an adults-only Preferred Club pool, pool concierge and bar service, and access to the Preferred Club lounge offering refreshments and complimentary computer access, and more!
Take the kids to Now and let 'em loose in the Explorer's Club for kids, ages 3 to 12 years old. Fully staffed and supervised, you'll find everything covered. Starting at 9 a.m. daily and going to 10 p.m., the Explorer's Club is ideal for stimulating young minds and hearts.
The Core Zone Teen's Club allows teenagers 13 through 17 to cut loose and have the time of their lives. Located next to the Explorer's Club, the Core Zone features nightly entertainment, daily activities and a vast array of sports and games. Activities are held for teens to make new friends, connect with those they are with and have an unforgettable time.
Now Sapphire Riviera Cancun has what your discerning palate craves. There are six reservation-free restaurants and five bars and lounges - as always, laid-back attire is the recommendation. Feel like a night out? Enjoy drinks, dinner and live entertainment at select neighboring resorts with Sip, Savor, and See, available from 6 p.m. to 1 a.m. (transportation not included).
Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities. Additional green initiatives include a turtle release program, waste recycling program, 100% environmentally-friendly cleaning products, biodegradable bathroom products, water-efficient bathroom systems, and motion-sensor light switches that work to conserve energy.
Find more information about Now Resorts & Spas.

*Subject to availability and double occupancy only. Prices and package subject to change without notice. This package cannot be combined with the Your Moments Wedding Package to receive both packages complimentary and cannot be deducted when purchasing other packages. To receive the package complimentary it is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.
HOTEL LOCATION
Located near the quaint fishing town of Puerto Morelos, Mexico, a short 15 minute ride from the Cancun International Airport.
Address: LOTE 10, MAZANA 9
RIVIERA MAYA
QR

MX
Local Phone: 011-52-998-872-8
Fax: 52-998-872-8384
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Shopping Mall Nearby (Hotel Zone-15 miles)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
Golf: NEARBY
18 holes at Grand Coral Riviera Maya
Holes: 0
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Complimentary
Wind Surf: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This oceanfront setting, alongside a collection of pools featuring luxurious Bali beds and ocean front palapas, treats guests to the ultimate in waterfront relaxation, elegance, and tranquility. Beach:
Total Rooms: 496
Year Opened: 2010 Credit Cards: Visa, Master Card
ROOM TYPES
PREF JRS OCEAN FRONT
520 sq. ft., King or 2 doubles, Terrace or balcony w/ ocean front view, Sitting area higher floor, w/sofa, Luxury amenities, Jac on balcony, Internet access ($), Bath w/ tub & shower, MP3 docking station, 32" Cable TV, Preferred Club amenities included.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DEAL OF THE DAY NON REFUNDABLE
Other Amenities -
Kitchen
PREF DEALOFTHEDAY NONREFUNDABL
520 square feet, terrace or balcony with gardenview, Preferred Club amenities included.
1 King Bed or 2 Double Beds Other Amenities -
PREF CLUB JRS TROPICAL
520 square feet, terrace or balcony with gardenview, sitting area with sofa, luxury amenities, internet access ($), bathroom with tub & shower, MP3 docking station, 32" cable TV, Preferred Club amenities included.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE TROPICAL
520 sq. ft., King or 2 doubles, Terrace or balcony with garden-view, Sitting area with sofa, 32" Cable TV, Mini-bar, Coffee maker, Safe, Ceiling fan, Iron, Hairdryer, Internet access ($), Alarm clock, MP3 docking station, Bathroom with tub & shower.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREF JRS BEACH FRONT
520 sq. ft., King or 2 doubles, Terrace or balcony w/ beach front view, Sitting area ground floor, w/sofa, Luxury amenities, Jac on balcony, Internet access ($), Bath w/tub & shower, MP3 dock station, 32" Cable TV, Preferred Club amenities included.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREF GOV SUITE OCEAN FRONT
990 sq. ft., King bed, Terrace with lanai & ocean front view, Separate living room & dining area, Luxury amenities, Internet access ($), MP3 docking station, 32" Cable TV, Bathroom with tub & shower, Preferred Club amenities included.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe

OTHER INFO
Room Service
DINING
NOW Sapphire Riviera Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 6 Restaurants at NOW Sapphire Riviera Cancun:
Fresco - Mexican journey to delectable delights. Open for dinner from 6:00pm to 11:00pm Dress Code: Casual elegance
Cibu - Explore the rich flavors of the Mediterranean. Open for dinner. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance
Bluewater Grill - Offers some of the very best fine cuts, seafood and fish specialties. Open for lunch and dinner. Dress Code: Casual elegance.
Lemongrass - Taste the best in Asian cuisine that included Teppanyaki tables ansd Sushi Bar. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance.
Paramour - An elegant, romantic atmosphere offering French cuisine. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance. This is an Adults only restaurant.
Market Cafe - Specializing in International cuisine, our buffet restaurant has an exciting decor and offers an international menu in a casual atmosphere. Dining area with ocean- view available. Open for breakfast, lunch & dinner. Dress Code: Casual
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Kayaks, Sailing, Water Aerobics, Water Polo, Beach Volleyball, Beach Soccer, Ping-pong, Board Games, Scuba Dive Shop, Yoga, Bars: Splash (pool bar), The Reef (Preferred Club pool bar), The Sandbar (Preferred Club beach bar).
Nightly Activities & Entertainment:
Movies (on the beach), Bars: Moments (lobby bar), Eclipse Night Club, Theater
CHILDREN'S PROGRAMS
The Explorer's Club for kids offers fully-supervised children's program with arts & crafts, games, weekly camp out adventure, big screen & movies on the beach, Daily activities open from 9:00am to 10:00pm. Teens Club-Video games, X-Box, Pool table, etc.
Applicable Ages: 3 to 12 years old
Program Fees: Complimentary

Babysitting has an hourly fee plus an additional charge for taxicab if the babysitter needs to come to the hotel or stay after 8:00 p.m.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
7050 Recommend
7050 past Apple Vacationers would recommend NOW Sapphire Riviera Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 7486reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Not as advertised
JASON S.
Nov 11 2017
The hotel room air conditioning system was very loud. The pictures of the ocean showed beautiful water, not the seaweed that was actually there.
Customer Rating: 

TEST
Truly Home Away From Home
GARY G.
Oct 29 2017
This was our 5th visit to Now Sapphire and 6th to a Now resort. We love how we always feel like VIP Guests, even if we haven't upgraded to Preferred. We have been to Mexico 13 times and all have been booked with Apple. We have never been disappointed. We have our 14th trip (to Punta Cana this time) and another Now resort. Thank you Apple and thank you Now for being our home away from home!
Customer Rating: 

TEST
Outstanding
DAVID W.
Oct 25 2017
My wife and I were impressed with the Now Sapphire. We have stayed at several other chains in other locations, this is by far our favorite. All staff seemed happy to be at work, even when it was hot. The hotel was clean, food selection was good, and bar service was great. Concierge was happy to tune the t.v. in the Eclipse Nightclub to the Cubs game several nights during our stay. They even found the game in English for us. The entertainment staff did an excellent job of getting people involved but they were not pushy when you politely declined. The only issue was the lack of clarity in the water, which is not the resorts fault. Other than that, we will be back!
Customer Rating: 

TEST
MARK M.
Oct 18 2017
We loved our stay at the resort and we plan to come back with our daughter next time since it was very kid friendly. However, I didn't like the pressure that was put on us to attend the vacation seminar breakfast's. I felt harassed by some of the staff to the point my husband and I didn't even want to walk through the lobby area when we needed to. I think this is something the resort needs to look into and consider changing.
Customer Rating: 

TEST
Excellent hotel
PRAVIN B.
Sep 19 2017
Very nice hotel. Christian at check in is very helpful. Sandy in entertainment team was very friendly.
Customer Rating: 

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Adult Preferred Club
DAVID S.
Sep 04 2017
Adult Preferred Club section was worth the extra money
Customer Rating: 

TEST
Now Sapphire experience
ANTHONY D.
Aug 26 2017
The hotel was good but not excellent. The highlight was the sandbar, the bartenders where excellent there. I think if we had to book again, we would have stayed at the Royal Sands in Cancun. Some of the staff went out of there way to make our trip wonderful and others seemed indifferent to our requests. Overall we had a good time and enjoyed our time there. The one downside was the check in process, our flight can in at 10 and they would not let us check in until 3pm. We had to pay $420.00 upgrade charge to be able to check in at 1 pm and also get a preferred room.
Customer Rating: 

TEST
Now Sapphire - Riviera Maya
TARA K.
Aug 18 2017
I recommend this hotel if you are looking for better than average, but not five star. The hotel was very clean, staff was friendly, and the only real draw back was needing to wake up early to secure pool lounge chairs. Dress codes for dinner are not enforced other than one restaurant.
Customer Rating: 

TEST
Fun Group Vacation
JENNIFER B.
Aug 17 2017
I would highly recommend this resort to family and friends. We were a group of 16 (4 families total). Highlights of this hotel for our group were that each family booked two (2) rooms to accommodate pre-teen children and the rooms were connecting. Plenty of room for everyone to have an enjoyable vacation. The food in the restaurants was much better than some other resorts we have stayed at - especially Cibu. The service and food was excellent. The entertainment staff worked very hard from sun up to sun down to ensure guests were having a great time. "Chicken Legs" (Luigi), Stephanie, CC and Sandra were full of energy. Even tropical storm Franklin couldn't put a damper on the fun. We spent an enjoyable day at the spa and service was very good. My only criticisms would be the service in the Blue Water Grill some days was slower than others.
Customer Rating: 

TEST
Pool chairs
JACOB R.
Aug 14 2017
If I go to the pool to save some chairs .I expect to be able to keep those chairs for the day.Not have some one take my towels and personal items if I go swimming or eat breakfast or lunch.You should add more chairs and umbrellas because you don't have enough.For a 6 golden Apple hotel you are disappointing in this area.
Customer Rating: 

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First time at NOW
JENNIFER H.
Aug 14 2017
It was our first trip to a NOW property and we were pleasantly surprised by the level of service and the quality overall.
Customer Rating: 

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TripAdvisor Traveller Reviews
Wow Sapphire
GlosOsprey, Gloucester, United Kingdom
Sun Nov 12 13:12:33 EST 2017
Utterly wonderful resort right on the sea front. Staff are exceptional, food is good and plentiful, rooms are spacious, clean and well appointed. There are no negatives I can find for it. Things to know. The main pool can become a little rowdy from the entertainment but that leaves the white sand beach completely peaceful. The Caribbean can be a little choppy and there is no chance of any snorkelling for about 60m due to the amount of sand that is turned up. There are several tour operators running from both within the resort and out on the beach that will take you out to the reef (about 500m) for the equivalent of about £25. There is a 24 hour coffee shop on site that also serves snacks. US dollars seem to be the preferred currency in the resort and tipping, although not compulsory, is usually a dollar or a 20 peso note. There is an exchange bureau at the main desk and the rates are very competitive. Highly recommend.

First impressions mean a lot
addictedt0sun, Herts
Sun Nov 12 12:15:22 EST 2017
So 24 hours into our stay and so far we’re far from impressed. After arriving at the hotel and being taken to the preferred lounge we were rushed though a check in, offered no information, no drinks, and literally dumped outside the doors to the lounge to find our room in the pitch black. After wandering around we found someone to take us to our room at the opposite end of the resort, to find we had be given a twin room with a half sea view after paying specifically for a kingsize ocean front. So back to the lounge to be fobbed off that you can’t book kingsize rooms. My paperwork clearly states differently. After waiting half an hour to speak to a manager they’ve managed to now find us a kingsize room a day later still with the same view unfortunately but we’ve lost a day as we couldn’t unpack, settle etc. We’ve now got a smaller room, 1 plug socket for the whole room and no bath only a walk in shower. The resort is extremely tired and everything needs work doing to it. The weather isn’t great so that’s not helping but not the hotels fault. The umbrella round the pool blew out of the ground and landed on me luckily I wasn’t hurt but still a bit of a shock. We’ve only managed to eat in the buffet restaurant so far as everywhere is always full up. It’s ok but very small and you can just about cobble some food together. Considering this holiday cost us a lot of money and all the other reviews rave constantly I’m highly disappointed. I’m really hoping things pick up.

Beautiful hotel, staff were 1st class, so helpful and kind, great variety of restaurants and food in a quiet area hotel
JENNALITTLE, Enniskillen, Northern Ireland, United Kingdom
Sun Nov 12 08:42:16 EST 2017
Our weather was terrible thou we got 3 good days out of 8, which was really disappointing as it was our mini moon, cudnt fault the hotel everything was amazing from start to finish, shops etc are a bit of distance away cancun 20mins - 30mins in a taxi

That was Great!
michaelsZ4419JX, Houston, Texas
Fri Nov 10 20:11:40 EST 2017
That was the best short vacation I had so far. The staff were so kind and courteous. The room service was on time and awesome The staff at the buffet are great and very respectful. I will continue to recommend Now Sapphire to everyone that I know and coming toward that side. We got more than are money's worth. I will be back in March 2018 with friends to celebrate my birthday.

Anniversary trip
DRV2314, Bethlehem, Pennsylvania
Fri Nov 10 13:33:03 EST 2017
We travel every year to an island, this year our friends were celebrating their 20th anniversary. We had stayed here 3 years ago loved the ocean front rooms with hot tubs on the balconies. We decided to come here and booked the vacation in the beginning of March for the week of October 22nd. I sent an email several months later to verify everything. Since it was noted on the reservation when booked that I was celebrating a birthday and they were celebrating their anniversary I also mentioned this again. The return email said they were going to prepare something special for them. When we arrived wewere told they were overbooked and we were put in a tropical view room for two days and would be moved to the rooms we paid for in two days. To compensate for this they gave us a few choices. We ended up taking4 lobster dinners which didn't even cover the difference of the price of the rooms let alone the inconvenience. We put towels and some personal items on the chairs on the beach and went to speak with the preferred guest rep, while there it started raining and the hotel employees picked up our belongings and a pair of expensive name brand flip flops disappeared . My friends received nothing special for their anniversary , it wasn't even mentioned. We had problems at the airport concerning cigarettes but that was not anything to do with the hotel., the hotel and beach was nice. Entertainment was not good. Because of what happened with are rooms alone after booking so far ahead I would not return or recommend this place plus several other things.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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