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NOW Sapphire Riviera Cancun


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Unlimited-Luxury®   All Inclusive    

Welcome to Now Sapphire Riviera Cancun, a sumptuous Unlimited Luxury® resort of Mayan-inspired architecture. Where oversized suites, gourmet restaurants, and one heavenly spa are yours.

Relax in one of 496 cozy Junior or Preferred Club Suites, handsomely appointed with all the special touches and dream views that make Now Sapphire so enchanting. Upgrade to a Preferred Club suite and enjoy enhanced amenities and services including ocean views, personalized check-in and check-out, an adults-only Preferred Club pool, pool concierge and bar service, and access to the Preferred Club lounge offering refreshments and complimentary computer access, and more!

Take the kids to Now and let 'em loose in the Explorer's Club for kids, ages 3 to 12 years old. Fully staffed and supervised, you'll find everything covered. Starting at 9 a.m. daily and going to 10 p.m., the Explorer's Club is ideal for stimulating young minds and hearts.

The Core Zone Teen's Club allows teenagers 13 through 17 to cut loose and have the time of their lives. Located next to the Explorer's Club, the Core Zone features nightly entertainment, daily activities and a vast array of sports and games. Activities are held for teens to make new friends, connect with those they are with and have an unforgettable time.

Now Sapphire Riviera Cancun has what your discerning palate craves. There are six reservation-free restaurants and five bars and lounges - as always, laid-back attire is the recommendation. Feel like a night out? Enjoy drinks, dinner and live entertainment at select neighboring resorts with Sip, Savor, and See, available from 6 p.m. to 1 a.m. (transportation not included).

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Crystal Award Winner: Best Destination, 2013
Golden Apple Award Winner, 2013

Exceptional Values!
Free Symbolic Weddings: Receive the "Your Moments Wedding Package." Restrictions apply. Additional details may be found here.
Honeymooners: Receive the "Do Not Disturb" Honeymoon package complimentary when booking the minimum required room category for a minimum of 7 nights (restrictions apply).
Golf: Complimentary greens fees (cart mandatory and extra charge; restrictions apply).
Family: Two kids 12 & under Stay, Play, and Eat Free during select dates.
Apple Exclusive: Unlimited Connectivity: Free calling to the U.S. and Canada, Free WiFi throughout the resort, and more. Apple Exclusive: Free non-stop transfers.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities. Additional green initiatives include a turtle release program, waste recycling program, 100% environmentally-friendly cleaning products, biodegradable bathroom products, water-efficient bathroom systems, and motion-sensor light switches that work to conserve energy.

Find more information about Now Resorts & Spas.

Learn more about Cancun.
HOTEL LOCATION
Located near the quaint fishing town of Puerto Morelos, Mexico, a short 15 minute ride from the Cancun International Airport.
Address: LOTE 10, MAZANA 9
RIVIERA MAYA
QR

MX
Local Phone: 011-52-998-87...
Fax: 52-998-872-8384
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Shopping Mall Nearby (Hotel Zone-15 miles)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
Golf: NEARBY
18 holes at Grand Coral Riviera Maya
Holes: 0
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Complimentary
Wind Surf: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This oceanfront setting, alongside a collection of pools featuring luxurious Bali beds and ocean front palapas, treats guests to the ultimate in waterfront relaxation, elegance, and tranquility. Beach:
Total Rooms: 496
Year Opened: 2010 Credit Cards: Visa, Master Card
ROOM TYPES
PREF JRS OCEAN FRONT
520 sq. ft., King or 2 doubles, Terrace or balcony w/ ocean front view, Sitting area higher floor, w/sofa, Luxury amenities, Jac on balcony, Internet access ($), Bath w/ tub & shower, MP3 docking station, 32" Cable TV, Preferred Club amenities included.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE OCEAN FRONT
520 sq. ft., King or 2 doubles, Terrace or balcony , Ocean front, Sitting area with sofa, 32" Cable TV, Mini-bar, Coffee maker, Safe, Ceiling fan, Iron, Hairdryer, Internet access ($), Alarm clock, MP3 docking station, Jacuzzi
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREF CLUB JRS TROPICAL
520 sq. ft., King or 2 doubles, Terrace or balcony with garden-view, Sitting area with sofa, Luxury amenities, Internet access ($), Bathroom with tub & shower, MP3 docking station, 32" Cable TV, Preferred Club amenities included.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE TROPICAL
520 sq. ft., King or 2 doubles, Terrace or balcony with garden-view, Sitting area with sofa, 32" Cable TV, Mini-bar, Coffee maker, Safe, Ceiling fan, Iron, Hairdryer, Internet access ($), Alarm clock, MP3 docking station, Bathroom with tub & shower.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREF JRS BEACH FRONT
520 sq. ft., King or 2 doubles, Terrace or balcony w/ beach front view, Sitting area ground floor, w/sofa, Luxury amenities, Jac on balcony, Internet access ($), Bath w/tub & shower, MP3 dock station, 32" Cable TV, Preferred Club amenities included.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREF GOV SUITE OCEAN FRONT
990 sq. ft., King bed, Terrace with lanai & ocean front view, Separate living room & dining area, Luxury amenities, Internet access ($), MP3 docking station, 32" Cable TV, Bathroom with tub & shower, Preferred Club amenities included.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe

OTHER INFO
Room Service
DINING
NOW Sapphire Riviera Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 6 Restaurants at NOW Sapphire Riviera Cancun:
Cibu - Explore the rich flavors of the Mediterranean. Open for dinner. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance
Bluewater Grill - Offers some of the very best fine cuts, seafood and fish specialties. Open for lunch and dinner. Dress Code: Casual elegance.
Lemongrass - Taste the best in Asian cuisine that included Teppanyaki tables ansd Sushi Bar. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance.
Paramour - An elegant, romantic atmosphere offering French cuisine. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance. This is an Adults only restaurant.
Market Cafe - Specializing in International cuisine, our buffet restaurant has an exciting decor and offers an international menu in a casual atmosphere. Dining area with ocean- view available. Open for breakfast, lunch & dinner. Dress Code: Casual
Fresco - Mexican journey to delectable delights. Open for dinner from 6:00pm to 11:00pm Dress Code: Casual elegance
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Kayaks, Sailing, Water Aerobics, Water Polo, Beach Volleyball, Beach Soccer, Ping-pong, Board Games, Scuba Dive Shop, Yoga, Bars: Splash (pool bar), The Reef (Preferred Club pool bar), The Sandbar (Preferred Club beach bar).
Nightly Activities & Entertainment:
Movies (on the beach), Bars: Moments (lobby bar), Eclipse Night Club, Theater
CHILDREN'S PROGRAMS
The Explorer's Club for kids offers fully-supervised children's program with arts & crafts, games, weekly camp out adventure, big screen & movies on the beach, Daily activities open from 9:00am to 10:00pm. Teens Club-Video games, X-Box, Pool table, etc.
Applicable Ages: 3 to 12 years old
Program Fees: Complimentary

Babysitting has an hourly fee plus an additional charge for taxicab if the babysitter needs to come to the hotel or stay after 8:00 p.m.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
6590 Recommend
6590 past Apple Vacationers would recommend NOW Sapphire Riviera Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5592 reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Wonderful place
mollycb6, Saint Louis, Missouri
Thu Sep 22 05:32:20 EDT 2016
I want to start my review by addressing the people that complain about the seaweed. You do realize that seaweed is a naturally occurring thing and there is NOTHING the resort can do to about it, right? Not to mention there were staff out there all day, everyday cleaning it up. I never once thought it was an issue. If that the only thing you have to complain about, consider yourself lucky! Moving on... We booked a Preferred Club Oceanfront Suite and it was amazing. In my opinion, Preferred club is worth every penny. You get priority seating in some of the restaurants and the Bali beds at the adults only pool are wonderful. The only thing I don't recommend is the Preferred Club breakfast at Lemongrass. We only did that one morning and weren't that impressed. I also loved the jacuzzi on the balcony. So relaxing! Our favorite place to hang out was the beach bar with Cesar. What a guy! He remembered us every day and made sure we always had a cold drink. It was also nice to have drinks in the lobby bar. All the restaurants were wonderful as well. I can't think of a single thing I ate that I didn't enjoy. The pretzels at the Coco coffee bar are wonderful! Also, you have to get the mushroom soup at Cibu. It was, by far, the best thing I had. We did do the breakfast where they try to sign you up for the vacation club. We didn't sign up for the club, but we did get a $300 credit to the spa, which came in handy. If you are willing to give up 90-120 minutes one morning, it is worth it. All of the staff, food, and amenities were amazing. We will definitely be back! More>

Very good service
Rafael V, Mexico City, Mexico
Wed Sep 21 19:05:53 EDT 2016
Overall a very nice place for the family with good amenities; the service was very good with very professional people. Staff was always with a big smile making my family and myself feel so comfortable. Food and beverage quality was very good. More>

This property is prestine
JM1517, Austin, Texas
Wed Sep 21 08:30:12 EDT 2016
We have been going back to this resort for 5 years. The people are amazing! They go out of their way to make your stay incredible. We have never been disappointed. Jose at the front desk stepped up to the plate when we had a very small issue and exceeded our expectations. If you eat in the Market, ask for Alberto as your server. Hands down best waiter we have ever had. More>

Excellent
amyem27,
Wed Sep 21 08:08:56 EDT 2016
There were lots of fantastic things about this place and only a few very small improvements to be made. The staff are fantastic, some of the best staff I've come across in my life. A couple of staff were average, 98% of them were exemplary. The food was fantastic. If someone told me the best steak they ever ate was at an all inclusive hotel near Cancun I would've thought they weren't used to fine dining...but Paramour the french restaurant provided me with just that. The food was out of this world. The chefs are so talented. Me and my partner could not believe we were really eating such exquisite french food in a Mexican Hotel. We ate three courses every time we went and it was exquisite. The staff were brilliant and it was our absolute pleasure to be cooked for by such world class chefs, and waited on by world class servers. The other places were also brilliant...Cibu, and the steak house. Breakfast at Lemongrass was fantastic. You got pastries, toast, jam etc on a stand laid out like afternoon tea, then you ordered something off the menu. The staff would top up your coffee, juice without you asking. The barefoot grill I thought it would be a rubbish greasy burger type place but it was actually brilliant. The salad items were super fresh, kept on crushed ice and always being replenished. The buffet was very good. The food was fresh and the staff were brilliant. The 24 hour coffee place was great and we went several times a day. As a barista myself i was very impressed. The best drinks were served at the swim up bar. The lobby bar was also excellent. Oddly, the poorest drinks were at the preferred pool bar and beach bar were the drinks were so watered down. Even the juice, mixers were so watered down there was just no point even drinking them. I don't think this is hotel practice I think a couple of staff might be trying it on to get tips off the preferred club members. Whatever reason it was really annoying and actually a shame for the rest of the hotel, and the other staff, who I tipped considerably more because of it. In the UK we tip for good service not in order to receive good service. We did the preferred club upgrade and got to use the hydrotherapy circuit in the spa once a day. The spa was beautiful. There was complimentary tea coffee and fruit at the entrance and in the spa circuit. It was a great touch. The staff were brilliant. Even the toilets were beautifully appointed. A 2 hour hydrotherapy circuit of this standard is about £45 GBP per person in the UK. We went about 4 times. It was a real highlight. The room was very good. We had a preferred tropical view room. The mini bar was replenished daily with Fanta, Coke, Corona, juices and water. The toiletries were very good quality and the sort of thing I'd expect in a 4 or 5 star spa in the UK. We had two double beds pushed together which made our bed enormous. It was too hot for cuddles so it was great having the space. The air con in the room was great. The shower would be difficult to get into for someone less agile without assistance. The beach was great. The sands were sugar white. All the reviews on about seaweed are exaggerating, it was fine! There are always fresh towels by the beach and pools so you don't need to bring any. Note to any British girls...topless sunbathing is not a thing in Mexican culture. Most of the guests were American and it is not their culture either. A waiter discreetly came to tell us topless was not allowed. That's just a culture difference and I was happy to respect that. It was a surprise to see how shocked they were though one guy on the beach was laughing his head off but it was pretty funny i guess. There's hardly any British or Europeans there though so they must not see it often. I was under the impression from reviews that it was accepted but it is definitely not allowed. That's not up to the hotel though, just giving a heads up. I would definitely revisit this hotel and we've looked up some of the sister brands for future reference. It was excellent value for money. Service and food were incredible. The only thing really was the drinks at the preferred bars. The maids were good but not quite excellent if I'm honest. Overall it was fantastic and I would definitely recommend it. More>

Aniversary
Teresa Esther R,
Wed Sep 21 07:47:46 EDT 2016
It was an unforgetable experience! We did enjoy everything un particular Paramour restaurant that was excelent. We stayed 4 nigths ando enjoyed every moment, personal is amazing and they do everything un their hands ti make you feel good More>



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and Apple Vacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.