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NOW Jade Riviera Cancun


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Unlimited-Luxury®   All Inclusive    

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Exceptional Values!
Free Symbolic Weddings: Receive the "Your Moments Wedding Package." Restrictions apply. Additional details may be found here.
Honeymooners: Receive the "Do Not Disturb" Honeymoon package complimentary when booking the minimum required room category for a minimum of 7 nights (restrictions apply).
Golf: One round of complimentary greens fees per person, per day at the Grand Coral Riviera Maya Golf Course. (Valid through December 31, 2015; restrictions apply. Cart is mandatory and extra; additional fees still apply.)
Family: Two kids 12 and under stay, play, and eat free during select dates.
Apple Exclusive: Free non-stop transfers.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities. Additional green initiatives include a turtle release program, waste recycling program, 100% environmentally-friendly cleaning products, biodegradable bathroom products, water-efficient bathroom systems, and motion-sensor light switches that work to conserve energy.

Now Jade Riviera Cancun is an upscale Unlimited-Luxury® resort for couples, friends, and families, with 550 luxurious suites offering spectacular views and 24-hour room and concierge service. Stroll on the half-mile wide, white sand beach, bordered by the turquoise waters of the Caribbean Sea.

Experience some of the most innovative spa treatments available at the Now Spa by Pevonia. Enjoy a great culinary experience with a choice of eight restaurants including Mexican, Asian, International Gourmet, and Italian cuisine. Head for a night out at one of the six happening bars and lounges. And you can even enhance your dining experience further with the Sip, Savor, and See program to nearby Dreams and Now Resorts & Spas (restrictions apply, transportation not included).

Guests that are looking for an enhanced level of service and amenities opt for a Preferred Club Suite. Preferred Club accommodations include personalized check-in and checkout with concierge service, an outdoor Jacuzzi on the balcony, upgraded in-room amenities, access to Mercure Restaurant for à la carte breakfast, two 32" LCD TVs, complimentary in-suite Internet access, and access to the Preferred Club Lounge serving refreshments and offering complimentary computer access.

Find more information about Now Resorts & Spas.

Learn more about Cancun.
HOTEL LOCATION
Located in Puerto Morelos, just 12 miles from Cancun International Airport.
Address:
RIVIERA MAYA


MX
Local Phone: 011-52-998-87...
Toll Free Phone: 877-577-4UNOW
Fax: 998-872-8889
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
Free-form fresh water pool with two swim-up bars
Golf: NEARBY
18 holes at Grand Coral Riviera Maya
Holes: 0
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Complimentary
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Now is the time to be conscious. Of earths beauty. And nature's gifts. Step inside Now Jade Riviera Cancun, a hip destination where sophistication meets understated. A wondrous place where play and party is just steps from peace and quiet. Beach: Half a mile of white sand beach. Check-in: 3:00 pm
Check-out: 12:00 pm
Total Rooms: 550
Year Opened: 2008 Credit Cards: Visa, Master Card, American Express
ROOM TYPES
JUNIOR SUITE OCEAN FRONT
King or 2 doubles, Balcony or terrace, Ocean front view, Ceiling fan, Al arm clock, iPod dock, Coffee maker, LCD Cable TV, Jacuzzi bathtub, Rain shower, hair dryer, Iron, Mini-bar, Desk, Safe, WiFi ($), Elevators.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFERRED CLUB SUITE OCF
Preferred Club amenities included. 765 sq. ft., King or 2 doubles, Balcony with jacu zzi, Sitting area with TV, iPod dock, LCD TV in bedroom area, Rain shower, Mini-bar, WiFi ($), Secret box for room service, Hairdryer, Iron, Safe, Alarm clock.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
JUNIOR SUITE OCEAN VIEW
King or 2 doubles, Balcony or terrace, Ocean view, Ceiling fan, Alarm clock, iPod dock, Coffee maker, LCD Cable TV, Jacuzzi bathtub, Rain shower, Hair dryer, Iron, Mini-bar, Desk, Safe, WiFi ($), Elevators.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
JUNIOR SUITE TROPICAL
700 sq. ft., King or 2 doubles, Balcony or terrace with tropical views, Ceiling fan, Alarm clock, IPod dock, Coffee maker, LCD cable TV, Jacuzzi tub in bathroom, Rain shower, Hairdryer, Iron, Minibar, Safe, WiFi ($).
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
FAMILY SUITE
2 Junior Suites connected by door each 700 sq. ft., One with king & the other 2 doubles, Balcony or terrace with tropical views, IPod dock, LCD cable TV, Jacuzzi tub in bathroom, Mini-bar, WiFi ($), Iron, Coffee maker, Ceiling fan, Alarm clock.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFERRED CLUB GOVERNOR SUITE
Preferred Club amenities included. King bed, Ocean front view, Inside jacuzzi, LCD TV in bedroom area, Living area with TV, Dining room, Guest bathroom, Dressing room, Rain shower, iPod docking station, WiFi ($), 2 ceiling fans, Alarm clock, Mini-bar.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFFERED CLUB SUITE OCN VW
765 sq. ft., King or 2 doubles, Balcony with jacuzzi, Ocean-view, Small sitting area with TV, 2 ceiling fans, Alarm clock, IPod dock, Coffee maker, LCD cable TV in bedroom area, Rain shower, Hairdryer, Iron, Mini-bar, Safe, WiFi ($). Preferred Club.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite

OTHER INFO
24 Hour Room Service
DINING
NOW Jade Riviera Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 8 Restaurants at NOW Jade Riviera Cancun:
Spice - A la carte restaurant serving Asian cuisine with three Teppanyaki tables, Sushi Bar and Pagoda. Open for dinner. No reservations required.
Coco Cafe - Premium coffee and deli snacks.
Carnival - Buffet-style cuisine with a variety of international specialties.
Castaways - Beach front snack bar serving lunch specialties.
Cin Cin - A la carte restaurant serving Mediterranean gourmet cusine. Open for dinner. No reservations required. This is an Adult's only restaurant.
Mercure - A la carte restaurant serving French cuiisne. Open for dinner. No reservations required.
Capers - A la carte restaurant serving fresh Italian specialties. Open for dinner. No reservations required.
Tamarindo - A la carte restaurant serving delectable Mexican cuisine. Open for dinner. No reservations required.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Kayaks, Sport fishing, Eurobungee, Ocean Trampoline, Ocean Iceberg
Nightly Activities & Entertainment:
Nightly Movies (on beach). Live Entertainment
CHILDREN'S PROGRAMS
Explorers Club- Fully supervised children's program with different daily programs based on science, nature and exploration.
Applicable Ages: 3 to 12 years old
Program Fees: Complimentary

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
6614 Recommend
6614 past Apple Vacationers would recommend NOW Jade Riviera Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 4951 reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
In need of upgrading, the staff is too notch
ReesaL, Kansas City, Missouri
Wed Sep 02 20:18:31 EDT 2015
We just returned from an 8 day stay at this hotel. I had really high hopes for our stay here. We were returning after 5 years of marriage to celebrate our anniversary. My previous review was of this place was amazing however after only 5 years this place is in need of some repairs. The facilities its self like pool, tile grout, chair replacement inside rooms and in general areas, bed linens, umbrellas all need some tender loving care. In short it's just not the amazing experience we had before. We arrived to a cold cloth and cold drink which was wonderful after our all day journey. Check-in was smooth and we were whisked away to our room in a golf cart. When we got to our room the door was open and it was apparent someone was in the middle of cleaning. The maid was no where in sight.The bed was not made fridge was empty and there was sand and grout all over the floor. The bellboy proceeded to over look these details and put our bags in the room, we tipped him and he left. We thought no big deal we will go down and grab a drink and come back so the maid could finish. To my disappointment when we returned it seemed all she did was make the bed. I was left wondering if we got clean sheets. The fridge was still empty and floor was a mess. Since we had been here before I was hoping we would get the door hanger with Anniversary on it since last time we got the honeymoon banner. And I really wanted it as a souvenir but it never came. On a side note our room view was incredible! Food: breakfasts-the positive is the omelettes. If you are lucky the man making them will throw on a hot pancake as a bonus. They had fruit and cereal, waffles and sausage links. The variety it great and for the most part the food is hot. Lunch- burgers, hot dogs, fries, fish, chips and guacamole and leftovers from dinner the night before. Dinner-the buffet food is usually cold. The restaurants are the better choice. The Asian is the best but go early to avoid waiting for a table. Pools:the tiles are coming lose and many loungers and umbrellas are in disrepair. The party pool was always crowded and full of kids. The service from the waiters poolside is amazing. They work really hard so please tip. Preferred pool has the same maintenance issued but is generally quieter. Both pools need to have the walls scrubbed daily but we never saw anyone doing it. There is black slime growing. They do take a long hose and try and suck stuff off the bottom. Around 5 pm a film forms on the top of the water. Service Staff: staff here is still amazing. They are very accommodating and try very hard to make things right. They all try to speak English. Entertainment staff: Sexy Sara is by far the best! Friendly,funny, accommodating and helpful. Please give this girl a promotion, she is extremely hard working. We went on the bike tour at 4 pm lead by other entertainment staff and we had an incident where a person passed out and I was disappointed by how it was handled. By far there should be some procedures in place if this were to happen again. Beach:I won't base my rating on this area since it it mostly out of the resorts control. Just know seaweed was visible daily for us. The crystal white powder sand is more rocky and mixed with seaweed. Overall, I was not blown away like I was 5 years ago. We only saw a handful of staff who were still working 5 years ago. This says a lot about a hotel in my opinion. So, we left feeling disappointed. I am giving this hotel a poor review with a heavy heart. We had so many wonderful memories here before so it was sad for us to see this property in such disarray. More>

Best birthday! I want to go back!
Wetta1, Key West, Florida
Fri Sep 04 20:18:31 EDT 2015
Most unbelievable stay at Now Jade! Boyfriend and I booked this through cheap Caribbean and was told this was "adults only" not true but that didn't matter in the end. Everyone/thing was amazing! First of all we got the deal of the day junior suite, king bed, so we expected a small non-impressive room. We got to the resort and were checked in instantly, taken to our room and were blown away. There was a "happy birthday" banner on the door, the room was beautiful, clean and cold :) and as our bellhop (didn't catch his name-sorry) said "not an ocean view, but you can see the ocean". We could and it was perfect. Bed was amazingly comfy! Also a birthday dessert was delivered, yummy. We went to the lobby bar and did shots of tequila with the coolest bartenders ever, Fernando, Herve, Oscar (hope he enjoyed his vacation) and Guillermo all made our stay amazing. Didn't get to meet the daytime bartenders though we did hear a lot about Turbo. Food was amazing too! From day one Leoncio and Jesús in carnival made us feel like rock stars at breakfast and lunch, we almost always sat in their section. Sergio was awesome the one dinner we had there. Ornette (?) the egg guy at breakfast always recognized us and on the last day made a swan out of an apple for me, how cool! Shout out to William, Jose, consuelo and Esmeralda as well, always a smile even when they were slammed. We ate at Spice, Esteban was awesome and funny, food was great. Tamarindo was great too and Baltezar was amazing despite having to deal with a very obnoxious, snooty table next to us (they were a bummer). Capers was fantastic, probably our favorite dinner, it was sooo good! We can't remember our servers name and I feel so bad, he was very concerned about my allergy to blue cheese (Antonio maybe, he was young and very good at his job) Mercure was "almost" as good Jose made it extra special by sprinkling rose petals around me :). Monse was so cool! She was our hostess at Mercure and Tamarindo she was so funny and friendly, chatting with us many times during our stay. The entertainment staff was so full of energy and, forgive me for saying, entertaining! They were full of energy and always seemed to be having more fun than should be allowed. Juan was our leader on the bike ride into town and always greeted us when he saw us around the resort, he was always in the middle of something fun. They never had to push to get people to join in the activities, they just made people WANT to join in! I really enjoyed talking with Marcos he really cares about people. Ocean was full of seaweed, duh, late summer, warm waters, we see the same here in key west, didn't bother us, it's natural. But it meant the beach was nearly all for us, perfect for laying out or getting under a hut. (As an aside, if you don't want to get in the seaweed water, the pool and showers are literally feet away to cool off) Martín at the beach was super cool bringing us drinks and even getting them made stronger, without us having to ask! Felt so bad for the guys raking the seaweed all day, hard work, they did a great job. Ivan, Jose were awesome bringing us drinks by the pool as well! Miguel and Eduardo made great drinks at the pool bar. We didn't feel like faceless tourists at all everyone seemed to go out of their way to recognize us. Esteban was working the dinner tables at the aquatica show, somehow saw us standing in the dark crowd and came over to talk to us. Amazing staff all around from the front desk to the maintenance. We did have one problem, not so much of a problem but inconvenience, all the ice machines seemed to be broken. Every time we went to get ice the machines were empty but there was always someone to bring it to us (quickly I might add) but we felt like jerks calling room service for ice. Speaking of room service, yes it took up to 45 minutes or an hour but it was hot and good, and again, presented with a smile!!! So our biggest problem is that we want to stay at an "adult only" resort next time, but we really want to see our friends at Now Jade again. Quite a dilemma. More>

Amazing holiday
alishakeeling, Stotfold, United Kingdom
Sun Sep 06 20:18:31 EDT 2015
An amazing place! Amazing service from every member of staff there. The views were beautiful. Having the opportunity to do kayaking and parasailing was amazing. I went on two trips there; to snorkel with turtles and swim in the sink holes, both were excellent. The staff are so welcoming and friendly. A once in a lifetime holiday, never a boring moment! More>

Paradise
Amber K, Edmonton, Canada
Tue Sep 08 20:18:31 EDT 2015
This trip was my first time to Mexico and I will definitely be back and would stay at this resort again. Hopefully sooner than later! The rooms at the hotel were fantastic: clean and spacious with jacuzzi tubs and private balconies. The grounds were immaculately kept and the views of the ocean were breathtaking! The service at this hotel was exemplary. All of the staff were friendly and fun, working long hours to make the stay enjoyable. In particular, Marcos Arguello of the Entertainment Team went above and beyond to ensure everyone was having the best possible vacation. His skills in making balloon animals were a hit with all age groups and he even managed to convince me to hit the dance floor, not an easy task! Thanks to the amazing staff like Marcos, I am already planning my next trip and will definitely stay at the Now Jade again. More>

The best room and bartender
Brandon S, Fayetteville, Arkansas
Thu Sep 10 20:18:31 EDT 2015
We upgraded to the governors suite, and it was the best room I have ever stayed at in any city for any occasion. We also enjoyed the adult pool bar called The Reef. What made The Reef so enjoyable was Ray Zepeda, our bartended all week. Ask for his Don Julio margaritas, and you will not be disappointed. He is also a very friendly guy with a great sense of humor. Ray is an asset to the resort. The rest of the staff was top notch as well, but we spent the most time with Ray. :0) More>



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and Apple Vacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
  APPLE RATINGS:    Exceptional Standard of Service & Quality;    Luxurious;
    Superior First Class;    First Class;    Comfortable;    Modest
    Superior to other hotels with the same rating;    Superior to other hotels with the same rating