Cancun

NOW Jade Riviera Cancun


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Unlimited-Luxury®   All Inclusive    

Extra Value: Unlimited Connectivity: Free calling to the U.S. and Canada. Apple Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory and extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Your Moments Wedding Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymoon: Receive the Do Not Disturb Honeymoon Package complimentary. This package is complimentary when booking a Preferred Club Suite Ocean View or higher for 7 nights or more (restrictions apply*).
Family: Two kids 12 & under Stay, Play, and Eat Free during select dates.

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Now Jade Riviera Cancun is an upscale Unlimited-Luxury® resort for couples, friends, and families, with 550 luxurious suites offering spectacular views and 24-hour room and concierge service. Stroll on the half-mile wide, white sand beach, bordered by the turquoise waters of the Caribbean Sea.

Experience some of the most innovative spa treatments available at the Now Spa by Pevonia. Enjoy a great culinary experience with a choice of eight restaurants including Mexican, Asian, International Gourmet, and Italian cuisine. Head for a night out at one of the six happening bars and lounges. And you can even enhance your dining experience further with the Sip, Savor, and See program to nearby Dreams and Now Resorts & Spas (restrictions apply, transportation not included).

Guests that are looking for an enhanced level of service and amenities opt for a Preferred Club Suite. Preferred Club accommodations include personalized check-in and checkout with concierge service, an outdoor Jacuzzi on the balcony, upgraded in-room amenities, access to Mercure Restaurant for ŕ la carte breakfast, access to the adults-only pool, two 32" LCD TVs, complimentary in-suite Internet access, and access to the Preferred Club Lounge serving refreshments and offering complimentary computer access.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities. Additional green initiatives include a turtle release program, waste recycling program, 100% environmentally-friendly cleaning products, biodegradable bathroom products, water-efficient bathroom systems, and motion-sensor light switches that work to conserve energy.

Find more information about Now Resorts & Spas. Learn more about Cancun.

*Subject to availability and double occupancy only. Prices and package subject to change without notice. This package cannot be combined with the Your Moments Wedding Package to receive both packages complimentary and cannot be deducted when purchasing other packages. To receive the package complimentary it is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.
HOTEL LOCATION
Located in Puerto Morelos, just 12 miles from Cancun International Airport.
Address:
RIVIERA MAYA


MX
Local Phone: 011-52-998-872-8
Toll Free Phone: 877-577-4UNOW
Fax: 998-872-8889
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
Free-form fresh water pool with two swim-up bars. Adults only pool is for Preferred Club guests only.
Golf: NEARBY
18 holes at Grand Coral Riviera Maya
Holes: 0
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Complimentary
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Now is the time to be conscious. Of earths beauty. And nature's gifts. Step inside Now Jade Riviera Cancun, a hip destination where sophistication meets understated. A wondrous place where play and party is just steps from peace and quiet. Beach: Half a mile of white sand beach. Check-in: 3:00 pm
Check-out: 12:00 pm
Total Rooms: 550
Year Opened: 2008 Credit Cards: Visa, Master Card, American Express
ROOM TYPES
DEAL OF THE DAY NONREFUNDABLE
700 sq. ft., King or 2 doubles, Balcony or terrace with tropical views, Ceiling fan, Alarm clock, IPod dock, Coffee maker, LCD cable TV, Jacuzzi tub in bathroom, Rain shower, Hairdryer, Iron, Minibar, Safe, WiFi ($).
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
JUNIOR SUITE OCEAN FRONT
King or 2 doubles, Balcony or terrace, Ocean front view, Ceiling fan, Al arm clock, iPod dock, Coffee maker, LCD Cable TV, Jacuzzi bathtub, Rain shower, hair dryer, Iron, Mini-bar, Desk, Safe, WiFi ($), Elevators.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFERRED CLUB SUITE OCF
Preferred Club amenities included. 765 sq. ft., King or 2 doubles, Balcony with jacu zzi, Sitting area with TV, iPod dock, LCD TV in bedroom area, Rain shower, Mini-bar, WiFi ($), Secret box for room service, Hairdryer, Iron, Safe, Alarm clock.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFERRED DEALOFDAY NONREFUNDA
700 sq. ft., King or 2 doubles, Balcony or terrace with tropical views, Ceiling fan, Alarm clock, IPod dock, Coffee maker, LCD cable TV, Jacuzzi tub in bathroom, Rain shower, Hairdryer, Iron, Minibar, Safe, WiFi ($). Preferred Club.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
JUNIOR SUITE OCEAN VIEW
King or 2 doubles, Balcony or terrace, Ocean view, Ceiling fan, Alarm clock, iPod dock, Coffee maker, LCD Cable TV, Jacuzzi bathtub, Rain shower, Hair dryer, Iron, Mini-bar, Desk, Safe, WiFi ($), Elevators.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
JUNIOR SUITE TROPICAL
700 sq. ft., King or 2 doubles, Balcony or terrace with tropical views, Ceiling fan, Alarm clock, IPod dock, Coffee maker, LCD cable TV, Jacuzzi tub in bathroom, Rain shower, Hairdryer, Iron, Minibar, Safe, WiFi ($).
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
FAMILY SUITE
2 Junior Suites connected by door each 700 sq. ft., One with king & the other 2 doubles, Balcony or terrace with tropical views, IPod dock, LCD cable TV, Jacuzzi tub in bathroom, Mini-bar, WiFi ($), Iron, Coffee maker, Ceiling fan, Alarm clock.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFERRED CLUB GOVERNOR SUITE
Preferred Club amenities included. King bed, Ocean front view, Inside jacuzzi, LCD TV in bedroom area, Living area with TV, Dining room, Guest bathroom, Dressing room, Rain shower, iPod docking station, WiFi ($), 2 ceiling fans, Alarm clock, Mini-bar.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFFERED CLUB SUITE OCN VW
765 sq. ft., King or 2 doubles, Balcony with jacuzzi, Ocean-view, Small sitting area with TV, 2 ceiling fans, Alarm clock, IPod dock, Coffee maker, LCD cable TV in bedroom area, Rain shower, Hairdryer, Iron, Mini-bar, Safe, WiFi ($). Preferred Club.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite

OTHER INFO
24 Hour Room Service
DINING
NOW Jade Riviera Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 8 Restaurants at NOW Jade Riviera Cancun:
Tamarindo - A la carte restaurant serving delectable Mexican cuisine. Open for dinner. No reservations required.
Spice - A la carte restaurant serving Asian cuisine with three Teppanyaki tables, Sushi Bar and Pagoda. Open for dinner. No reservations required.
Coco Cafe - Premium coffee and deli snacks.
Carnival - Buffet-style cuisine with a variety of international specialties.
Castaways - Beach front snack bar serving lunch specialties.
Cin Cin - A la carte restaurant serving Mediterranean gourmet cusine. Open for dinner. No reservations required. This is an Adult's only restaurant.
Mercure - A la carte restaurant serving French cuiisne. Open for dinner. No reservations required.
Capers - A la carte restaurant serving fresh Italian specialties. Open for dinner. No reservations required.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Kayaks, Sport fishing, Eurobungee, Ocean Trampoline, Ocean Iceberg
Nightly Activities & Entertainment:
Nightly Movies (on beach). Live Entertainment
CHILDREN'S PROGRAMS
Explorers Club- Fully supervised children's program with different daily programs based on science, nature and exploration.
Applicable Ages: 3 to 12 years old
Program Fees: Complimentary

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
8573 Recommend
8573 past Apple Vacationers would recommend NOW Jade Riviera Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 9138reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
A nice place - not 6 gold apples!
TUAN L.
Nov 12 2017
This is a nice resort with nice pools, but the rooms are getting old. It should not what I expect for a 6 golden apples resort.
Customer Rating: 

TEST
Great family resort not so much if looking for a nightlife
JUSTIN N.
Nov 09 2017
The resort was fantastic and service was amazing we only wish there was more to do at night everything started shutting down semi early throughout and only one bar stays open past midnight... anything you wanted to do after that was at the “dance” club that not many people knew about. Would go back once I have a family because those activities seemed like fun for kids
Customer Rating: 

TEST
Now Jade Cancun
GAIL T.
Nov 02 2017
Unlimited luxury is indeed a great way to describe the experience!
Customer Rating: 

TEST
Now Jade - Preferred Status
DONALD E.
Nov 01 2017
As two adults traveling without children, I would highly recommend upgrading to the Preferred status. The location of the rooms, access to the adults only pool and the extra personal service provided is well worth the extra charge. The beach is beautiful but there are some rocky areas so I would recommend wearing swim shoes when swimming at the beach. We did so we had no problems with the occasional rocky area. The adults only pool was wonderful. There were some tiles missing, but the staff was trying to make repairs without disrupting guests ability to use the pool. We had to wait past the 3pm check in time to settle in our room, but the wait was worth it. The room was fantastic, directly facing the ocean so I could sit and take in the rolling waves any time of the day. Overall, it was a great vacation. I am looking forward to scheduling my next one.
Customer Rating: 

TEST
SHAWN M.
Nov 01 2017
The hotel was very nice. The one reason we picked that resort was for the water sports that were offered for free. I asked were to get snorkeling, kayak and boogie boards and was told they were by the pool. We went every day and no one was ever at the water sports booth. We were told they were not a part of the resort, so they could not do anything for us.
Customer Rating: 

TEST
Now Jade
GWEN P.
Oct 30 2017
Loved the hotel and the sit down restaurants. Entertainment was really good.
Customer Rating: 

TEST
Sept 21-26, 2017
NICHOLAS M.
Sep 29 2017
With the exception of two issues, my stay at this hotel were flawless. The first issue is the bathroom floor is very slippery when wet, be careful when getting out of the tub or the shower. The second issue was the constantly being approached to purchase a vacation club. Every time we stepped foot near the lobby, we were bounded by salespeople trying to sell the time share, it was extremely annoying. With that being said, the waiters, bar staff, and entertainment team went above and beyond to make our stay enjoyable. David Orozco from the entertainment team rocks, seek him out.
Customer Rating: 

TEST
Couple vacation
DANIEL T.
Sep 26 2017
I went on this vacation with my girlfriend. The hotel was clean and the food was excellent. The pool was a little old and in need of repairs. The beach was nice, but in the ocean there were a lot of rocks. I liked the spa and also enjoyed the fancy dinner on the beach.
Customer Rating: 

TEST
A lot to love (if you can get past the up-selling)
CORRY W.
Sep 26 2017
There's a lot to love about Now Jade - the food, drinks, pool, beach, and rooms are all excellent. However, from the moment that we walked up to the check-in counter, we were immediately being up-sold to more expensive accommodations or services, and it lasted the entire trip. The lady at the front desk told us that we were not currently "Preferred" guests, but that we could upgrade to the Preferred Club for $68/night. It's a terrible first experience at a resort to be told that you are not preferred. We declined and were told that our room wouldn't be ready until 3:00 (2.5 hours later), but that the preferred room was ready now. Whether or not this was true, it made us feel like it was just another technique to try to get us to upgrade. Aside from the room, the staff was also constantly trying to up-sell us on excursions, spa treatments, bottles of wine, etc. We even decided to get a massage and found ourselves being up-sold right before the massage on an extra candle that could be lit for $20 more! Talk about ruining the relaxation. Other than being up-sold constantly, and the poor first experience with the lady at the front desk, we really enjoyed our time at Now Jade. The rooms were really beautiful with incredible bathrooms and great views. The food at some restaurants was better than others, as was the service. Our first night, we ate at the Asian restaurant and our server, Alejandro, was fantastic. Really made for a special first night. Overall, we would recommend to others, but would just give a heads-up about what to expect!
Customer Rating: 

TEST
Check-in
EDWARD J.
Sep 26 2017
Overall the stay at Now Jade was a great experience. The biggest issue we had was, we reserved a ocean front King bed through the apple site. When we arrived, we were told we had 2 double beds in some room facing the opposite direction. We said no, we had a king bed facing the ocean. After several minutes poking around on the computer, they said they had a room for us. but it was not ready yet. This was after check-in time. We waited another hour and a half for the room. When we did get the room, we had a ocean front with a king bed and a 4' concrete wall around the deck. So sitting on the deck you could not see the ocean. Again not what we signed up for when we were on the Apple site. We then went back to the front desk, with an Apple representative and tried to get the correct room. They were not very friendly at this point. Keep in mind, not our fault, we want what we paid for. They found us a room that would not be ready for 2 days, so we waited. We then checked out of our room, ready to move to the new room at noon. Our new room was not ready until like 4:30 - 5:00 o'clock. This is well after check-in. I am not sure why it would take 5 hours to prepare a room. The front desk person said we did not sign up for a Ocean Front King Bed. Through the Apple site we had signed up for this room. On our last night at the resort, we went to Capers for dinner. We met Alonzo, one of the servers. He asked if we were celebrating anything. We mentioned we were celebrating our 30th anniversary. After dinner he brought us a dessert with Happy 30th anniversary spelled out on the plate with chocolate. It was very nice. Thanks a ton to Alonzo in Capers for surprise. It was very nice of him.
Customer Rating: 

TEST
ANTHONY P.
Sep 05 2017
Service was excellent at hotel. Food was very good. The hotel itself was a bit worn. Many missing tiles at pool. Maid service was spectacular. Beach was terrible. Not the beautiful Caribbean beaches I have come to enjoy. Much seaweed, floating garbage.
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Anniversary trip
Sarah C, Cincinnati, Ohio
Sun Nov 12 09:56:53 EST 2017
We went to Now Jade for our anniversary. We were looking for a low-key, quiet resort to relax and enjoy each other's company. We found Now Jade to be perfect for this type of a trip - and such a great value! The grounds and views are beautiful! We had not booked a preferred room but were given a room on the preferred side upon check in. We were told that we would not be able to use the preferred pool (which was the one closer to our room) unless we paid to upgrade to preferred. We upgraded but found that no one checked to see if you were a preferred guest at the pool. The benefit to upgrading to preferred was being able to eat at the French restaurant for breakfast and dinner and the use of the preferred lounge. I think you would enjoy your time here whether you decide to book as a preferred guest or a regular guest. We found there were not as many activities happening (or not well advertised)at the resort as some other places we have stayed, but again, we were looking for a relaxing trip. The food was very good quality for an all inclusive. We were pleasantly surprised! Right next door to the hotel is a marina where you can swim with dolphins for a charge. The hotel doesn't advertise this, but it was nice to walk next door and see the dolphins swimming and playing. THE NEGATIVE: As soon as we checked in, we were introduced to a hotel representative who was to give us a tour of the grounds. Instead of a tour, we were given a hard sell to attend a vacation club meeting. We were not interested and really just wanted to start enjoying our vacation. Left a bit of a bad taste in our mouths. They even called our room at 8AM the next day to try to nail us down to a time to attend the meeting. Not a great way to start our trip.

Nicely Laidout
Busymama123,
Sat Nov 11 10:31:03 EST 2017
Check in was a smooth process, we were greeted with a cocktail and warm cloth. We found the whole resort to be situated very well and everything easy to access. Rooms: we had a junior suite, nice size and clean, great amenities. Daily cleaning was hit or miss as was restocking the mini fridge. Food; Quality was fantastic, as were the staff. We loved CoCos cafe. Buffet had plenty of great choices. We loved not having to make reservations. Beach; there are rocky areas in the water however it is beautiful, no seaweed Pool area: almost impossible to get a spot, people must go down at 6am and set towels down. This part was frustrating Entertainment; great options for everyone

Best vacation ever
David C,
Sat Nov 11 06:38:55 EST 2017
Great service and really nice management. The staff goes the extra mile to make every guest feel at home and relaxed. I definitely recommend this resort for a family/ couples getaway. Also, stop by Tamarindo for authentic Mexican food. Their manager Carlos Cerda is the greatest manager you'll meet. Martin is a server we recommend you to ask for, he really does his best to make your vacation one to never forget.

Great Hotel
Sub75lol, Calgary, Canada
Fri Nov 10 07:38:03 EST 2017
Great place with great staff, great food and a nice beach. We really enjoyed it and the kids loved it too! The free water sports are not really free, they ask for a "donation" not sure what that is all about but we all have to make a living. The kids club ladies (Karen, Ana and Paty) were awesome. Their so kind and so happy all the time, those ladies made us feel good to leave our kids there. A suggestion would be to have other programs for older kids (7-12). They have a really hard job to keep those kids all entertained and busy all day long. The bad thing (which has nothing to do with the ladies) about the kids club is that they give you a pager if they need to get ahold of you BUT these pagers don't work. We unfortunately experienced (more then once) it and had a very very upset child. They need to find a better pager that goes farther, it didn't make us feel comfortable after that experience. Our room was nice not a great view but you shouldn't be in your room when your on vacation! The house keeping was okay not great I would have expected it to cleaner and it wasn't right from the moment we walked in. The food and food services were awesome and fresh. Everyone is always so friendly and happy to serve you. The one thing is that when our kids went up to the pool bar they were ignored and took a long time to get a drink unless a parent showed up, that was terrible for them but one day that all changed thanks to "Jorge"!!! He always serviced our kids and called them by there names and made then feel special. Thanks Jorge it was so nice of you!!

Amazing and friendly hotel
Adam B,
Fri Nov 10 06:20:38 EST 2017
We can not fault this place. We stayed for 10nights from 28th October. We were greeted by very friendly staff. Check in was easy and simple. We upgraded to preferred before arriving to the hotel, and it was the best thing we did! The preferred lounge staff made our stay even more enjoyable, Luis, Gabriella and Marcella especially. Marcella is an amazing woman and my wife took great fond of her. We looked forward to the evenings where we would end up in the preferred lounge and had the privilege of being welcomed by Marcella. She remembered my wife’s drink (Kir Royale) every night. The rooms were clean. We only slept in our rooms, so simplicity is all that is required. The WiFi didn’t work all the time, but again this wasn’t an issue. The holiday was to escape so phones were not used much. The food in the restaurants was amazing!! We have stayed in a few high standard hotels in Mexico from the Excellence to Dreams chains, and the food comes in the top 2 favourites. I recommend the Steak or the Grouper in any restaurant. We loved the Spice restaurant, Alberto was an amazing host, entertaining us as we ate and recommending his favourite dishes. The pool bar and grill staff in the preferred pool were very welcoming and friendly. The volume of guests seemed a bit testing at times, but this didn’t seem to faze them. The cevichè at the grill was perfection, highly recommended and changes from day to day. The beach was nice, and location was perfect. It takes 30mins walk to Puerto Morelos by road, or 10mins by taxi. Costs 120pesos each way (£5). If you go on Saturday evenings there is a market. They sell everything you ever wanted and cheaper than the market held at the hotel. Another thing we found surprising is Delphinus is 5min walking distance, here you can visit the dolphins and stop for photo opportunities for free. And if you wanted to go for a swim with them it’s as easy as paying and booking a slot. Overall, we really enjoyed our stay and would stay return in a heart beat. Also, there are bird and lizards everywhere. They are hidden most of the day. For people who haven’t been to Mexico, this is how they help with mosquito control without the use of chemical sprays. Most people moaned about this, it’s México. Deal with it. Mr and Mrs Brown Room 8314.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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