Cancun

NOW Jade Riviera Cancun


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Unlimited-Luxury®   All Inclusive    

2018 Exceptional Values
Extra Value: Unlimited Connectivity:
Free calling to the U.S. and Canada. Apple Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory and extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Your Moments Wedding Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymoon: Receive the Do Not Disturb Honeymoon Package complimentary. This package is complimentary when booking a Preferred Club Suite Ocean View or higher for 7 nights or more (restrictions apply*).
Family: Two kids 12 and under Stay, Play, and Eat Free during select dates.

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Now Jade Riviera Cancun is an upscale Unlimited-Luxury resort for couples, friends, and families, with 550 luxurious suites offering spectacular views and 24-hour room and concierge service. Stroll on the half-mile wide, white sand beach, bordered by the turquoise waters of the Caribbean Sea.

Experience some of the most innovative spa treatments available at the Now Spa by Pevonia. Enjoy a great culinary experience with a choice of eight restaurants including Mexican, Asian, International Gourmet, and Italian cuisine. Head for a night out at one of the six happening bars and lounges. And you can even enhance your dining experience further with the Sip, Savor, and See program to nearby Dreams and Now Resorts & Spas (restrictions apply, transportation not included).

Guests that are looking for an enhanced level of service and amenities opt for a Preferred Club Suite. Preferred Club accommodations include personalized check-in and checkout with concierge service, an outdoor Jacuzzi on the balcony, upgraded in-room amenities, access to Mercure Restaurant for la carte breakfast, access to the adults-only pool, two 32" LCD TVs, complimentary in-suite Internet access, and access to the Preferred Club Lounge serving refreshments and offering complimentary computer access.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities. Additional green initiatives include a turtle release program, waste recycling program, 100% environmentally-friendly cleaning products, biodegradable bathroom products, water-efficient bathroom systems, and motion-sensor light switches that work to conserve energy.

Find more information about Now Resorts & Spas.
Learn more about Cancun.

*Subject to availability and double occupancy only. Prices and package subject to change without notice. This package cannot be combined with the Your Moments Wedding Package to receive both packages complimentary and cannot be deducted when purchasing other packages. To receive the package complimentary it is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.
HOTEL LOCATION
Located in Puerto Morelos, just 12 miles from Cancun International Airport.
Address:
RIVIERA MAYA


MX
Local Phone: 011-52-998-872-8
Toll Free Phone: 877-577-4UNOW
Fax: 998-872-8889
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
Free-form fresh water pool with two swim-up bars. Adults only pool is for Preferred Club guests only.
Golf: NEARBY
18 holes at Grand Coral Riviera Maya
Holes: 0
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Complimentary
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Now is the time to be conscious. Of earths beauty. And nature's gifts. Step inside Now Jade Riviera Cancun, a hip destination where sophistication meets understated. A wondrous place where play and party is just steps from peace and quiet. Beach: Half a mile of white sand beach. Check-in: 3:00 pm
Check-out: 12:00 pm
Total Rooms: 550
Year Opened: 2008 Credit Cards: Visa, Master Card, American Express
ROOM TYPES
DEAL OF THE DAY NONREFUNDABLE
700 sq. ft., King or 2 doubles, Balcony or terrace with tropical views, Ceiling fan, Alarm clock, IPod dock, Coffee maker, LCD cable TV, Jacuzzi tub in bathroom, Rain shower, Hairdryer, Iron, Minibar, Safe, WiFi ($).
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
JUNIOR SUITE OCEAN FRONT
King or 2 doubles, Balcony or terrace, Ocean front view, Ceiling fan, Al arm clock, iPod dock, Coffee maker, LCD Cable TV, Jacuzzi bathtub, Rain shower, hair dryer, Iron, Mini-bar, Desk, Safe, WiFi ($), Elevators.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFERRED CLUB SUITE OCF
Preferred Club amenities included. 765 sq. ft., King or 2 doubles, Balcony with jacu zzi, Sitting area with TV, iPod dock, LCD TV in bedroom area, Rain shower, Mini-bar, WiFi ($), Secret box for room service, Hairdryer, Iron, Safe, Alarm clock.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFERRED DEALOFDAY NONREFUNDA
700 sq. ft., King or 2 doubles, Balcony or terrace with tropical views, Ceiling fan, Alarm clock, IPod dock, Coffee maker, LCD cable TV, Jacuzzi tub in bathroom, Rain shower, Hairdryer, Iron, Minibar, Safe, WiFi ($). Preferred Club.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
JUNIOR SUITE OCEAN VIEW
King or 2 doubles, Balcony or terrace, Ocean view, Ceiling fan, Alarm clock, iPod dock, Coffee maker, LCD Cable TV, Jacuzzi bathtub, Rain shower, Hair dryer, Iron, Mini-bar, Desk, Safe, WiFi ($), Elevators.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
JUNIOR SUITE TROPICAL
700 sq. ft., King or 2 doubles, Balcony or terrace with tropical views, Ceiling fan, Alarm clock, IPod dock, Coffee maker, LCD cable TV, Jacuzzi tub in bathroom, Rain shower, Hairdryer, Iron, Minibar, Safe, WiFi ($).
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
FAMILY SUITE
2 Junior Suites connected by door each 700 sq. ft., One with king & the other 2 doubles, Balcony or terrace with tropical views, IPod dock, LCD cable TV, Jacuzzi tub in bathroom, Mini-bar, WiFi ($), Iron, Coffee maker, Ceiling fan, Alarm clock.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFERRED CLUB GOVERNOR SUITE
Preferred Club amenities included. King bed, Ocean front view, Inside jacuzzi, LCD TV in bedroom area, Living area with TV, Dining room, Guest bathroom, Dressing room, Rain shower, iPod docking station, WiFi ($), 2 ceiling fans, Alarm clock, Mini-bar.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFFERED CLUB SUITE OCN VW
765 sq. ft., King or 2 doubles, Balcony with jacuzzi, Ocean-view, Small sitting area with TV, 2 ceiling fans, Alarm clock, IPod dock, Coffee maker, LCD cable TV in bedroom area, Rain shower, Hairdryer, Iron, Mini-bar, Safe, WiFi ($). Preferred Club.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite

OTHER INFO
24 Hour Room Service
DINING
NOW Jade Riviera Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 8 Restaurants at NOW Jade Riviera Cancun:
Spice - A la carte restaurant serving Asian cuisine with three Teppanyaki tables, Sushi Bar and Pagoda. Open for dinner. No reservations required.
Coco Cafe - Premium coffee and deli snacks.
Carnival - Buffet-style cuisine with a variety of international specialties.
Castaways - Beach front snack bar serving lunch specialties.
Cin Cin - A la carte restaurant serving Mediterranean gourmet cusine. Open for dinner. No reservations required. This is an Adult's only restaurant.
Mercure - A la carte restaurant serving French cuiisne. Open for dinner. No reservations required.
Capers - A la carte restaurant serving fresh Italian specialties. Open for dinner. No reservations required.
Tamarindo - A la carte restaurant serving delectable Mexican cuisine. Open for dinner. No reservations required.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Kayaks, Sport fishing, Eurobungee, Ocean Trampoline, Ocean Iceberg
Nightly Activities & Entertainment:
Nightly Movies (on beach). Live Entertainment
CHILDREN'S PROGRAMS
Explorers Club- Fully supervised children's program with different daily programs based on science, nature and exploration.
Applicable Ages: 3 to 12 years old
Program Fees: Complimentary

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
8573 Recommend
8573 past Apple Vacationers would recommend NOW Jade Riviera Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 9755reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Fantastic Vacation
DEBRA H.
Apr 18 2018
I had an awesome trip to the NOW Jade Riviera!
Customer Rating: 

TEST
Very disappointed
ANTHONY C.
Apr 11 2018
At check in we were told the did not have a room for us. This trip was booked a couple months in advance. We were sent to another resort for 2 days, then back for the remaining 2 days. For our SHORT 4 day vacation, we spent approximately 6-7 at the front desk dealing with this issue. We will never come back to a NOW property(this was our third one). I will never recommend to others and I will be contacting Apple Vacations directly as well. You certainly disappointed and pretty much stressed us out on what was supposed to be a relaxing vacation.
Customer Rating: 

TEST
Hotel overbooked
STEVEN J.
Apr 11 2018
My clients are very unhappy with their trip. The Now Jade was overbooked and they were sent to the Breathless. The Now Jade check in desk and hotel manager treated them very poorly. They are extremely unhappy with their trip. A more formal complaint will be sent to Apple Vacations. Lisa, Huntley Travel
Customer Rating: 

TEST
Loved the hotel
ANDREW P.
Apr 09 2018
we loved the hotel and service, only 2 complaints are that there were never any beach towels available, at the end of our second day, we still didn't have any beach towels. second complaint is the fact that they were trying to sell you time share right away as you were trying to check in. We were on vacation and had absolutely no interest in spending our vacation time on that stuff. Would like to see that part removed from the check in.
Customer Rating: 

TEST
RACHEL G.
Apr 07 2018
The only real issue we had with our stay is that we requested a crib for our 1.5 year old and were told when we arrived that there was not a crib available even though we have called to confirm our request multiple times. Its hard to vacation with a very young child without a crib and had we been given any indication that one would not be available we would have brought along our portable crib.
Customer Rating: 

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Now Jade Review
WILLIAM G.
Mar 31 2018
Overall it is a very nice facility. We prefer an adults only resort, but this was nice, a lot of children. Also they allowed spring breakers to come in, which totally ruined the mood.
Customer Rating: 

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Now Jade
GARY W.
Mar 29 2018
We found the staff and services at the resort to be spot on. Everything that was prepared by our agent worked out well.
Customer Rating: 

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TO FAMILY FRIENDLY
WAYNE B.
Mar 28 2018
Adults without children need a larger area and another adults only restaurant. The rule regarding saving lounge chairs is ignored and not enforced. 3pm check-in is a problem when your airline arrives at 9:30am. The rooms are probably ready but will not be assigned nor released until exactly 3pm. The travel club tried to sell me a 30 year package. I am almost 70 years old. Lots of sales pressure. All 3 sales people spoke very good English but had a hard time with "no". The beach team did a great job of trying to get ahead of the seaweed problem but there is no fighting mother nature.
Customer Rating: 

TEST
NICHOLAS B.
Mar 27 2018
The hotel was excellent like always. But like everyone said in the reviews you have to get up at 6 AM to 'claim' your chair for the day. The first 2 days we were there we didn't have anywhere to put our clothing and to sit. So we ended up using the preferred club upgrade so we were on the adults only side and there was a place to sit. The food was very average compared to other resorts we've stayed at. Out of the 5 dinners we has only 1 was excellent. The sushi was for the lack of better words is avoidable. The views and weather were wonderful during our time. One benefit was when we did an excursion through Apple Vacations we were the last ones to be picked up and the first group dropped off at the resort. Overall it was a decent vacation. But will likely not be returning to the Now Jade resort.
Customer Rating: 

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comments
MICHAEL B.
Mar 26 2018
The sales approach by the Hotel was a bit much and I didn't appreciate the push especially when on a vacation with family. Only so many days and they want to take up part of it, which is unfortunate.
Customer Rating: 

TEST
Lovely and laid back
LINDA C.
Mar 12 2018
Great that we had no wristbands or need to make reservations at specialty restaurants, coffee shop needs more comfortable seating, staff friendly, nice, everything close and easy to get to, clean, spacious room & bathroom, beach smaller and rocky but lovely - lots of seaweed this year but hotle staff showed heroic efforts to get it cleaned away every day - disappointed though that Oceanview was only from balcony or shower - should be listed as PARTIAL oceanview
Customer Rating: 

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TripAdvisor Traveller Reviews
Terrible
Eric B,
Thu Apr 19 18:18:30 EDT 2018
I wouldn't recommend this resort if your looking for a nice quite vacation. It doesn't matter where on the resort you go it's loud. The food is very good but there was a group of 10 of us that went and all of us were sick for multiple days. My wife and I book a one king bed ocean view room we ended up with a 2 double bed "ocean view" thats we look at a side of a building and a tree but you can see the ocean if you sit just right on the balcony. Our request for the beds to be pushed together was iqnroed two times. Over all I would not recommend this resort to anyone it's loud, smells, and they are definitely not accommodating.

Highly Recommend!
dllipps, Cincinnati, Ohio
Thu Apr 19 04:27:36 EDT 2018
The accommodations were perfect. The restaurants were good with great choices. Large swimming area that had sun all day. Our pool attendant, Alvaro, was excellent. Very friendly and attentive. We had breakfast in the buffet every day and were spoiled by Lourdes, Sergio and Damian. The only thing that was a disappointment was they did not have any American beers like Bud Light, Miller Lite or Coors Lite which is the only thing my husband likes.

Amazing!
Mewmew70, Oxford, United Kingdom
Thu Apr 19 03:55:35 EDT 2018
This is an excellent hotel for the money, lovely resort, quiet location close to a pretty fishing village. Food is wonderful for an all inclusive and good choice. Kids club is amazing, Paty and Ana were so kind and good with our 5 year old boy. Special thanks to them both. Special thanks to Lourdes in the restaurant who works so hard! All the staff were so friendly and attentive - highly recommend.

Perfect for vacation
Robert L,
Wed Apr 18 12:13:36 EDT 2018
The weather was perfect. Mid 80's everyday. Not a drop of rain. The resort was beautiful. The food is amazing. The beds were comfy. The pool was great. and the water was warm . To windy for the beach. Night time shows were fun.

First time in Mexico
Justin M, Ware, United Kingdom
Wed Apr 18 00:03:06 EDT 2018
Our first family trip to Mexico myself wife and 3 boys 14-12&5 not the best start due to a bit of a delay taking off and then a pit stop in Bermuda to drop off a drunk which added another 3 hours to our already long journey. On arrival at the hotel we had a warm welcome offering a towel to refresh ourselves with and buzz fizz or water. We had to have two rooms because there was 5 of us and only 4 to a room. They didn’t have any joining rooms which didn’t matter to us. The rooms were nice with big bathrooms I’d advise you to take some coat hangers as the one thing the rooms don’t have is much space for clothes. The air conditioning is very good there’s a small fridge with a few beers and soft drinks. Refilled every day. The pools wear great not to deep for the kids down side same old thing when you go away you need to get towels out by 7ish to get lay beds. Clean towels are put out at 7am. The beach was nice they were constantly trying to keep on top of the sea weed. The 3 restaurants that we tired were good (Italian was our favourite)the buffet was ok ! breakfast was good in the buffet. I’d say that the staff at this hotel was fantastic everyone was very polite and friendly. Here’s the downside if you have to buy anything while you’re there you pay big time even the cash machine there has a heavy charge. Out of 6 family’s we spoke to at least 2 in every family had had an upset stomach including ours so take something with you for that. I think if we’d stayed for just 7 days I’d probably go back but we did 11 nights and that means I wouldn’t return. 3.5 our of 5 for me.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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