Cancun

NOW Jade Riviera Cancun


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Unlimited-Luxury®   All Inclusive    

2019 Exceptional Values
Extra Value: Unlimited Connectivity:
Free calling to U.S. and Canada, Free WiFi throughout the resort and more. Apple Leisure Group Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Your Moments Wedding Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymoon: Receive the Do Not Disturb Honeymoon Package complimentary. This package is complimentary when booking a Preferred Club Suite Ocean View or higher for 7 nights or more (restrictions apply*).
Family: Two kids 12 & under Stay, Play & Eat Free during select dates.

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Now Jade Riviera Cancun is an upscale Unlimited-Luxury® resort for couples, friends, and families, with 550 luxurious suites offering spectacular views and 24-hour room and concierge service. Stroll on the half-mile wide, white sand beach, bordered by the turquoise waters of the Caribbean Sea.

Experience some of the most innovative spa treatments available at the Now Spa by Pevonia. Enjoy a great culinary experience with a choice of eight restaurants. Head for a night out at one of the six happening bars and lounges. And you can even enhance your dining experience further with the Sip, Savor, and See program to nearby Dreams and Now Resorts & Spas (restrictions apply, transportation not included).

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities.

Find more information about Now Resorts & Spas.
Learn more about Riviera Maya.

*Subject to availability and double occupancy only. Prices and package subject to change without notice. This package cannot be combined with the Your Moments Wedding Package to receive both packages complimentary and cannot be deducted when purchasing other packages. To receive the package complimentary it is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.
HOTEL LOCATION
Located in Puerto Morelos, just 12 miles from Cancun International Airport.
Address:
RIVIERA MAYA


MX
Local Phone: 011-52-998-87...
Toll Free Phone: 877-577-4UNOW
Fax: 998-872-8889
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
Free-form fresh water pool with two swim-up bars. Adults only pool is for Preferred Club guests only.
Golf: NEARBY
18 holes at Grand Coral Riviera Maya
Holes: 0
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Complimentary
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Now is the time to be conscious. Of earths beauty. And nature's gifts. Step inside Now Jade Riviera Cancun, a hip destination where sophistication meets understated. A wondrous place where play and party is just steps from peace and quiet. AMResorts® will now be welcoming small dogs (22lbs./10 kg or less) at all Zoetry® Wellness & Spa Resorts, Secrets®, Breathless®, Dreams® and Now® Resorts & Spas. Guests no longer need to leave their beloved dogs behind when traveling. Beach: Half a mile of white sand beach. Check-in: 3:00pm
Check-out: 12:00pm
Total Rooms: 550
Year Opened: 2008 Credit Cards: Visa, Master Card, American Express
ROOM TYPES
PREFFERED CLUB SUITE OCN VW
Other Amenities -
Kitchen
DEAL OF THE DAY NONREFUNDABLE
King or 2 doubles, Balcony or terrace with tropical views, Ceiling fan, Alarm clock, IPod dock, Coffee maker, LCD cable TV, Jacuzzi tub in bathroom, Rain shower, Hairdryer, Iron, Minibar, Safe, WiFi.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
JUNIOR SUITE OCEAN FRONT
King or 2 doubles, Balcony or terrace, Ocean front view, Ceiling fan, Al arm clock, iPod dock, Coffee maker, LCD Cable TV, Jacuzzi bathtub, Rain shower, hair dryer, Iron, Mini-bar, Desk, Safe, WiFi, Elevators.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFERRED CLUB SUITE OCF
Preferred Club amenities included. 765 sq. ft., King or 2 doubles, Balcony with jacu zzi, Sitting area with TV, iPod dock, LCD TV in bedroom area, Rain shower, Mini-bar, WiFi, Secret box for room service, Hairdryer, Iron, Safe, Alarm clock.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFFERED CLUB SUITE OCN VW
Other Amenities -
Kitchen
PREFERRED DEALOFDAY NONREFUNDA
King or 2 doubles, Balcony or terrace with tropical views, Ceiling fan, Alarm clock, IPod dock, Coffee maker, LCD cable TV, Jacuzzi tub in bathroom, Rain shower, Hairdryer, Iron, Minibar, Safe, WiFi. Preferred Club.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
JUNIOR SUITE OCEAN VIEW
King or 2 doubles, Balcony or terrace, Ocean view, Ceiling fan, Alarm clock, iPod dock, Coffee maker, LCD Cable TV, Jacuzzi bathtub, Rain shower, Hair dryer, Iron, Mini-bar, Desk, Safe, WiFi, Elevators.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
JUNIOR SUITE TROPICAL
700 sq. ft., King or 2 doubles, Balcony or terrace with tropical views, Ceiling fan, Alarm clock, IPod dock, Coffee maker, LCD cable TV, Jacuzzi tub in bathroom, Rain shower, Hairdryer, Iron, Minibar, Safe, WiFi.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
FAMILY SUITE
2 Junior Suites connected by door each 700 sq. ft., One with king & the other 2 doubles, Balcony or terrace with tropical views, IPod dock, LCD cable TV, Jacuzzi tub in bathroom, Mini-bar, WiFi, Iron, Coffee maker, Ceiling fan, Alarm clock.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFERRED CLUB GOVERNOR SUITE
Preferred Club amenities included. King bed, Ocean front view, Inside jacuzzi, LCD TV in bedroom area, Living area with TV, Dining room, Guest bathroom, Dressing room, Rain shower, iPod docking station, WiFi, 2 ceiling fans, Alarm clock, Mini-bar.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFFERED CLUB SUITE OCN VW
765 sq. ft., King or 2 doubles, Balcony with jacuzzi, Ocean-view, Small sitting area with TV, 2 ceiling fans, Alarm clock, IPod dock, Coffee maker, LCD cable TV in bedroom area, Rain shower, Hairdryer, Iron, Mini-bar, Safe, WiFi. Preferred Club.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite

OTHER INFO
24 Hour Room Service
DINING
NOW Jade Riviera Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 8 Restaurants at NOW Jade Riviera Cancun:
Coco Cafe - Premium coffee and deli snacks.
Carnival - Buffet-style cuisine with a variety of international specialties.
Castaways - Beach front snack bar serving lunch specialties.
Cin Cin - A la carte restaurant serving Mediterranean gourmet cusine. Open for dinner. No reservations required. This is an Adult's only restaurant.
Mercure - A la carte restaurant serving French cuiisne. Open for dinner. No reservations required.
Capers - A la carte restaurant serving fresh Italian specialties. Open for dinner. No reservations required.
Tamarindo - A la carte restaurant serving delectable Mexican cuisine. Open for dinner. No reservations required.
Spice - A la carte restaurant serving Asian cuisine with three Teppanyaki tables, Sushi Bar and Pagoda. Open for dinner. No reservations required.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Kayaks, Sport fishing, Eurobungee, Ocean Trampoline, Ocean Iceberg
Nightly Activities & Entertainment:
Nightly Movies (on beach). Live Entertainment
CHILDREN'S PROGRAMS
Explorers Club- Fully supervised children's program with different daily programs based on science, nature and exploration.
Applicable Ages: 3-12 years old
Program Fees: Complimentary

The Core Zone area will be open from 9:00am-10:00pm every day where teenagers between 13-17 years old will have their own dedicated place with a large array of options of entertainment.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
8573 Recommend
8573 past Apple Vacationers would recommend NOW Jade Riviera Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 11034reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Horrible!!!
VIRGINIA S.
Mar 23 2019
Housekeeping services poor and sporadic. Some days AM service came after 3 with evening turn down services at 5:30PM. Some days there was no housekeeping sevices at all. Had to call for washclothes to be replaced since none were provided in previous days service. Bow that was to hold shower cap was empty on arrival and never replaced. Food variety was mediocre at best. Best restaurant was Spice. Carnival served the same food daily. Entertainment was poor. Rock of Ages show was loud and audio was so bad you couldn't understand the performers. Night shows lacked interest. Beach/pool areas crowded. If you were unable to "claim" a beach chair by 9AM you were out of luck!!! The worst part of the trip ws the 90 minute promised talk on your Unlimited Vacation time share - it turned out to be 3 long hrs.with 5 different men trying to convince us 70 yr old plus people that we needed to take this fantastic deal for 20 yrs!!! Will never return or recommend to friends
Customer Rating: 

Maybe not their fault
PAMELA O.
Mar 22 2019
Had jewelry stolen from my luggage. Either airport or hotel.
Customer Rating: 

Not using Apple any longer
ERIC B.
Mar 20 2019
Hotel and staff were great. Before we left the states I had wished to upgrade my seats on the flight, after 1 1/2 hours on hold with Allegiant we found out that they(Allegiant) had NO access to the flight itself such as, seating, names, and upgrade options because Apple chartered the flight. We then were on hold with Apple for another 1 1/2 hours to find out that our travel agent had to upgrade seats for us. So, 3 hours into this thing we were no where and had to contact our travel agent who then had to sit on hold while trying to call for us only to find out it was too late to upgrade... After that, we find out that Apple is charging us another $100 for our luggage. This money is ridiculous as we are 3 grand into this vacation and Apple owns(chartered) this flight. So the luggage money goes to Apple. When we arrive at the resort they tried to put my wife and I and 2 other couples we were traveling with in rooms with 2 double beds; we did not and would not book double beds so that is just one more thing to deal with on this trip. We have used Apple Vacations for 5 trips to various destinations to avoid the hassles associated with travel. This trip was a hassle from the beginning and we will be trying a different travel company due to this.
Customer Rating: 

Best all inclusive is Jade Now in Mexico!
MERLYN B.
Mar 14 2019
Jade Now has the friendliest staff and best food. Armando served us a mimosa and smile every morning. We recommend this relaxing hotel!
Customer Rating: 

nice hotel, needs some updates
ELAINE B.
Mar 12 2019
Hotel staff were great. The resort is a bit dated and not as meticulously clean as some others that we've been to. Food was great, drinks were great. Having to get up at the crack of dawn to get a chair at the pool is not ideal.
Customer Rating: 

Food, pool, and beach lacking
JULIE W.
Mar 06 2019
One of worst buffets I have seen, food cold, selection and variation boring. Ala-carte restaurants were better. Pool area small and crowded, beach small, not enough lounges. Time share people annoying. Everywhere they were trying to sell add ons
Customer Rating: 

Vacation Club
JONATHAN S.
Mar 01 2019
Upon arriving we we're pressured to hear a presentation of the Unlimited Vacation Club. After going through four interviewers they finally accepted our decline of joining
Customer Rating: 

vacation club staff
DANIEL R.
Feb 27 2019
the vacation club staff was too pushy, we felt uncomfortable walking into the lobby for fear of being solicited
Customer Rating: 

Family friendly
COLIN M.
Feb 27 2019
Family suite was perfect for our family of 4. Beds were very comfortable and the room was quite. Kids liked the food and the pool.
Customer Rating: 

hotel
ELWYN S.
Feb 25 2019
beautiful hotel, excellent staff
Customer Rating: 

3rd visit from a happy customer
ERIC H.
Feb 22 2019
My wife and I went to the NOW jade riveria 3 years in a row. We love the staff, the atmosphere and the Spice restaurant. We ate at Soice every night for the seafood, sushi, atmosphere, and awesome service! The hotel staff is first rate. We had one day of solid rain and I was very impressed at the entertainment team and all the activity offerings. There were many outdoor activities as there is a large central covered area. We will likely be back for a 4th visit!
Customer Rating: 

TripAdvisor Traveller Reviews
It's still the best
wmpayne, Pickering, Canada
Thu Apr 11 16:37:00 EDT 2019
Returned last Wednesday from a return visit to Now Jade. This is our fourth visit to a Now Resort having also stayed at the Now Larimar in Punta Cana and the Now Jade and Now Sapphire in Riviera Cancun - Puerto Morelos. Ideally located close to Cancun Airport, our stay again was thoroughly enjoyed from all standpoints. I generally do not single out individuals as I believe that is is the overall level of teamwork that makes for a successful vacation, but there again were staff that went that extra mile and I name them with their function. Sara Zavala, Club Preferred Manager who was able to offer us excellent accommodation close to all the resort's activities. Abel, the lobby bar tender; Dora our room maid - so often you hear of people being dissatisfied with maintaining of order of their room; Edgar in the buffet who puts a smile on your face with his attention and sets the tone for the day along with Jesus and Ismael with his jovial mannerism; Griselda - I hope that I spelt her name correct - who makes an excellent omelette; Mirna, at lunch time making the ever tasty Quesadillas. The staff and food at the French and Italian restaurants were outstanding while the Japanese and Mediterranean were also enjoyed. After a previous visit I wrote on Trip Advisor a report under the heading "it's the best". It's still the best we have ever enjoyed in over twenty years of vacationing in Mexico, Cuba, Costa Rica, Jamaica and the Dominican Republic. We have stayed many times at Riu resorts in many locations, but thanks to our travel agent we are "Now" converts. One point that I hope the resort will consider since there were many people of our age staying, kindly look at hand rails on the stairways to the rooms and also a handrail in the shower area. Again a fantastic vacation and we would not hesitate to return again to revisit our friendships.

Wonderful Family Vacation
Tranvel,
Thu Apr 11 15:56:36 EDT 2019
We arrived early and our room wasn’t yet available. The hotel held our bags and allowed us to explore the resort. Made our way around and went to have lunch at Carnival. We were Greeted with the group of staff (Miguel, Jesus, Gonzalo, and Felix) that remained in our hearts the rest of the trip. From that day on they remember our family as we entered the dining area and greeted us even when we don’t seat in thier section. Not to mention remember our drink orders. Miguel does not cease to put a smile on our little one faces. In the evening also at the Carnival we also got the same treatment from the night staff (Israel, Ricardo, and El Pidio Nauss-Head Manager). This group was Fantastic. Israel put in the additional effort and made a ballon animal to cebrate a Birthday for a special someone in our family. This group goes above and beyond to make the experience memorable. A little about the hotel. The hotel is clean and pool and beach is great. First couple of days there were quite a bit of seaweeds along the beach. However the staff worked tirelessly to clear them and we were able to enjoy the beach. Would recommend this hotel to other families.

Beautiful property and excellent food
jimhS2744GC,
Thu Apr 11 11:54:19 EDT 2019
My wife and I took a trip with my parents to celebrate their anniversary. The purpose of the trip was to relax and spend time together. If you don't want all the details, suffice to say we had a delightful trip and wholeheartedly recommend this resort. If you want more details on that, please read on. We elected to spend our time sleeping in our rooms, walking the beach, relaxing by the pool, eating meals, and gathering in the Preferred Lounge. These are the elements this review will cover, followed by some general comments. There is much more at the resort, but we did not engage in the other activities to adequately comment on them. We like our trips to have some luxury rolled in, so we always stay in preferred club rooms. They tend to be nicer, and that gives us access to the preferred club, preferred pool and preferred restaurants. The rooms. We reserved Preferred Club Ocean view rooms. My parents got upgraded to an Ocean Front room. Both rooms were similar in design. Each room had a sitting area that connected by sliding doors to a spacious balcony with a hot tub. A different set of sliding pocket doors allowed the sleeping area, shower and dressing room to be closed off from the sitting room. The rooms were quite large and comfortable, with a couch, chairs, tables and such. The beds were comfortable and the bathing facilities effective. The Ocean Front room was truly ocean front with an impressive view of the ocean. A couple odd points about both rooms. First, the sliding door to the balcony did not have a handle on the outside. Once shut, you had to press sideways on the glass to get the doors open. Second, the sliding doors between the seating and sleeping areas, did not completely close, leaving a 1-2 inch gap between the doors when drawn. The beach. During our stay, strong winds continuously pushed seaweed onto the beaches. Staff labored to remove it daily, but they did not seem to have the advanced equipment that some nearby resorts used, so it took them longer to remove it. Due to the winds and seaweed, the beach was not heavily used during our time there. We enjoyed walking the beach. To the south, we quickly reached vacant land, which meant the seaweed was truly impressive in its accumulation. To the north is a dolphin experience business and a marina, both interesting to observe; continuing north is another stretch of maintained beach. We found ourselves choosing to go north for our morning walks once we realized there was beach after the marina. The pool. We spent most of our time by the pool. We chose to use the preferred pool because it was quieter and very close to our rooms. There are a large number of loungers and cabanas by the pool. We are early risers, so never had difficulty staking out loungers by the pool, but by 11 all of the chairs seemed to be taken. Staff were courteous and provided excellent service. The pool bar was well stocked with liquor and beer; the snack bar served a variety of food from chips and pico to burgers and quesadillas. As the day wore on, there were some people who decided that they wanted to play their personal music for all of us, which the staff seemed to tolerate. It never got obnoxious enough for me to bother complaining. The food. We found the food to be very good. The breakfast at the main buffet, Carnival, offered a large variety of food. The food was fresh and tasty. We found the indoor seating to be too loud due to the hard surfaces and echos, so asked to be seated outside with a wonderful view of the ocean and much better acoustics. We tried the preferred breakfast once and found it pleasant with attentive staff and good food, but reverted to Carnival after that. We found lunches at Castaways multiple times and were very happy with the setting, service and food. We tried all of the restaurants for dinner, except Cin Cin. We found Tamarindo, the Mexican restaurant, to be disappointing. All of the other restaurants were very good. We elected to repeat at Capers, the Italian restaurant, and were delighted again. My father has food allergies, and the staff were always respectful of his needs and attentive to keep him healthy. We were impressed! I felt the food at this particular resort was the best of any of the Secrets and Dreams resorts I have visited. The Preferred Lounge. The lounge was a convenient gathering spot for a drink before dinner. Multiple tables, couches and such made it very comfortable. A quirk of the lounge is that the liquor is all set out on a counter in the back of the restaurant, giving the impression that guests are to make their own drinks, but that's not the case. Wendy, our server in the lounge, was a delightful presence. She quickly learned our preferences and had a beer in my father's hand before we could be fully settled. General comments. The staff were universally friendly and interested in helping out. My father took advantage of the driving range on the roof, which he quite enjoyed. We found the resort wifi to be nearly useless for us.

Capers Italiano Restaurant
Airbornetw,
Thu Apr 11 08:24:54 EDT 2019
Chef Gabriel’s Osso Bucca was phenomenal! Wonderful ambiance and really great food. Nice touch when the chef came around to each table to get feedback. We weren’t staying at this resort but our experience at Capers might help us choose it in the future.

Best Part
BLG1992, Buckhannon, West Virginia
Tue Apr 09 17:42:24 EDT 2019
Best meals that we had all week were at the Carnival. Israel was the best waiter EVER! Elpidio was the Manager and Ivan was also our waiter. They made our trip. They were fun, polite and treated us so good. Disappointed in the other restaurants. The rooms were great and we loved the preferred pool.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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