Cancun

NOW Jade Riviera Cancun


Email | Share |
Unlimited-Luxury®   All Inclusive    

2018 Exceptional Values
Extra Value: Unlimited Connectivity:
Free calling to the U.S. and Canada. Apple Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory and extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Your Moments Wedding Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymoon: Receive the Do Not Disturb Honeymoon Package complimentary. This package is complimentary when booking a Preferred Club Suite Ocean View or higher for 7 nights or more (restrictions apply*).
Family: Two kids 12 and under Stay, Play, and Eat Free during select dates.

New Video!

Now Jade Riviera Cancun is an upscale Unlimited-Luxury® resort for couples, friends, and families, with 550 luxurious suites offering spectacular views and 24-hour room and concierge service. Stroll on the half-mile wide, white sand beach, bordered by the turquoise waters of the Caribbean Sea.

Experience some of the most innovative spa treatments available at the Now Spa by Pevonia. Enjoy a great culinary experience with a choice of eight restaurants including Mexican, Asian, International Gourmet, and Italian cuisine. Head for a night out at one of the six happening bars and lounges. And you can even enhance your dining experience further with the Sip, Savor, and See program to nearby Dreams and Now Resorts & Spas (restrictions apply, transportation not included).

Guests that are looking for an enhanced level of service and amenities opt for a Preferred Club Suite. Preferred Club accommodations include personalized check-in and checkout with concierge service, an outdoor Jacuzzi on the balcony, upgraded in-room amenities, access to Mercure Restaurant for ŕ la carte breakfast, access to the adults-only pool, two 32" LCD TVs, complimentary in-suite Internet access, and access to the Preferred Club Lounge serving refreshments and offering complimentary computer access.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities. Additional green initiatives include a turtle release program, waste recycling program, 100% environmentally-friendly cleaning products, biodegradable bathroom products, water-efficient bathroom systems, and motion-sensor light switches that work to conserve energy.

Find more information about Now Resorts & Spas.
Learn more about Cancun.

*Subject to availability and double occupancy only. Prices and package subject to change without notice. This package cannot be combined with the Your Moments Wedding Package to receive both packages complimentary and cannot be deducted when purchasing other packages. To receive the package complimentary it is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.
HOTEL LOCATION
Located in Puerto Morelos, just 12 miles from Cancun International Airport.
Address:
RIVIERA MAYA


MX
Local Phone: 011-52-998-872-8
Toll Free Phone: 877-577-4UNOW
Fax: 998-872-8889
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
Free-form fresh water pool with two swim-up bars. Adults only pool is for Preferred Club guests only.
Golf: NEARBY
18 holes at Grand Coral Riviera Maya
Holes: 0
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Complimentary
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Now is the time to be conscious. Of earths beauty. And nature's gifts. Step inside Now Jade Riviera Cancun, a hip destination where sophistication meets understated. A wondrous place where play and party is just steps from peace and quiet. Beach: Half a mile of white sand beach. Check-in: 3:00 pm
Check-out: 12:00 pm
Total Rooms: 550
Year Opened: 2008 Credit Cards: Visa, Master Card, American Express
ROOM TYPES
DEAL OF THE DAY NONREFUNDABLE
700 sq. ft., King or 2 doubles, Balcony or terrace with tropical views, Ceiling fan, Alarm clock, IPod dock, Coffee maker, LCD cable TV, Jacuzzi tub in bathroom, Rain shower, Hairdryer, Iron, Minibar, Safe, WiFi ($).
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
JUNIOR SUITE OCEAN FRONT
King or 2 doubles, Balcony or terrace, Ocean front view, Ceiling fan, Al arm clock, iPod dock, Coffee maker, LCD Cable TV, Jacuzzi bathtub, Rain shower, hair dryer, Iron, Mini-bar, Desk, Safe, WiFi ($), Elevators.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFERRED CLUB SUITE OCF
Preferred Club amenities included. 765 sq. ft., King or 2 doubles, Balcony with jacu zzi, Sitting area with TV, iPod dock, LCD TV in bedroom area, Rain shower, Mini-bar, WiFi ($), Secret box for room service, Hairdryer, Iron, Safe, Alarm clock.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFERRED DEALOFDAY NONREFUNDA
700 sq. ft., King or 2 doubles, Balcony or terrace with tropical views, Ceiling fan, Alarm clock, IPod dock, Coffee maker, LCD cable TV, Jacuzzi tub in bathroom, Rain shower, Hairdryer, Iron, Minibar, Safe, WiFi ($). Preferred Club.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
JUNIOR SUITE OCEAN VIEW
King or 2 doubles, Balcony or terrace, Ocean view, Ceiling fan, Alarm clock, iPod dock, Coffee maker, LCD Cable TV, Jacuzzi bathtub, Rain shower, Hair dryer, Iron, Mini-bar, Desk, Safe, WiFi ($), Elevators.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
JUNIOR SUITE TROPICAL
700 sq. ft., King or 2 doubles, Balcony or terrace with tropical views, Ceiling fan, Alarm clock, IPod dock, Coffee maker, LCD cable TV, Jacuzzi tub in bathroom, Rain shower, Hairdryer, Iron, Minibar, Safe, WiFi ($).
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
FAMILY SUITE
2 Junior Suites connected by door each 700 sq. ft., One with king & the other 2 doubles, Balcony or terrace with tropical views, IPod dock, LCD cable TV, Jacuzzi tub in bathroom, Mini-bar, WiFi ($), Iron, Coffee maker, Ceiling fan, Alarm clock.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFERRED CLUB GOVERNOR SUITE
Preferred Club amenities included. King bed, Ocean front view, Inside jacuzzi, LCD TV in bedroom area, Living area with TV, Dining room, Guest bathroom, Dressing room, Rain shower, iPod docking station, WiFi ($), 2 ceiling fans, Alarm clock, Mini-bar.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFFERED CLUB SUITE OCN VW
765 sq. ft., King or 2 doubles, Balcony with jacuzzi, Ocean-view, Small sitting area with TV, 2 ceiling fans, Alarm clock, IPod dock, Coffee maker, LCD cable TV in bedroom area, Rain shower, Hairdryer, Iron, Mini-bar, Safe, WiFi ($). Preferred Club.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite

OTHER INFO
24 Hour Room Service
DINING
NOW Jade Riviera Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 8 Restaurants at NOW Jade Riviera Cancun:
Coco Cafe - Premium coffee and deli snacks.
Carnival - Buffet-style cuisine with a variety of international specialties.
Castaways - Beach front snack bar serving lunch specialties.
Cin Cin - A la carte restaurant serving Mediterranean gourmet cusine. Open for dinner. No reservations required. This is an Adult's only restaurant.
Mercure - A la carte restaurant serving French cuiisne. Open for dinner. No reservations required.
Capers - A la carte restaurant serving fresh Italian specialties. Open for dinner. No reservations required.
Tamarindo - A la carte restaurant serving delectable Mexican cuisine. Open for dinner. No reservations required.
Spice - A la carte restaurant serving Asian cuisine with three Teppanyaki tables, Sushi Bar and Pagoda. Open for dinner. No reservations required.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Kayaks, Sport fishing, Eurobungee, Ocean Trampoline, Ocean Iceberg
Nightly Activities & Entertainment:
Nightly Movies (on beach). Live Entertainment
CHILDREN'S PROGRAMS
Explorers Club- Fully supervised children's program with different daily programs based on science, nature and exploration.
Applicable Ages: 3 to 12 years old
Program Fees: Complimentary

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
8573 Recommend
8573 past Apple Vacationers would recommend NOW Jade Riviera Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 9386reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Excellent hotel and amazing staff, but the constant upsell ruins it!
JOSHUA H.
Jan 16 2018
The hotel is beautiful, and the service staff is super friendly (Fernando the pool concierge remembers the names of every guest at that pool!); however, from the minute you set foot in the lobby they put you through what I can only describe as a shameless gauntlet of guerrilla tactics attempting to upsell you to their Vacation Club (sort of like Inspirato--prepaid vacation "discounts" that encourage you to use their resorts all over the world for the low, low price of $40k), their marked up excursions that you can "buy" back down with your hotel vouchers, and the bump up from the already upgraded ocean front room to the "governor's suite" (which just happened to be available that week for honeymooners like us). We listened to the various pitches and politely declined each one with the goal of settling in to our room with a frosty beach-themed beverage, and thought we would be left alone to our own devices once through the painful intake process. Unfortunately this was not the case either. Every morning we walked by the main reception to go enjoy breakfast and a mimosa, and every morning we were greeted by a looming zombie hoard of seemingly harmless service staff that immediately re-engaged in the Vacation Club pitch the minute the "buenos dias" pleasantries were exchanged. These are nice hotels, but I honestly don't know I'll go back. Their Vacation Club is clearly the future of their business model, but the greasy used car lot feel is a significant turn off that will absolutely make me reconsider before booking at this chain again.
Customer Rating: 

Amazing Service!
COREY J.
Dec 29 2017
I've been to multiple All Inclusive Resorts in Cancun, and this one is easily in the top 2. When we checked in, the lobby was impressive, the grounds were spotless, and the room was immaculate. But, topping all of that, the service was second to none. No matter if we were at the beach, at the pool, or at one of the amazing restaurants, the staff COULD NOT HAVE BEEN MORE ATTENTIVE (not sure why I yelled that, but it's true). From those serving you outside, to the poor room service man who lost 8 pounds bringing me club sandwiches, the staff was always available, and always smiling. The sun was warm, the drinks were cold, and I couldn't have been happier. Having said that, there were a few minor things that could see some improvement: - The main pool was ICE COLD. Why? It's Mexico! My pool was warmer in April in Kentucky! - Please elaborate on the Preferred status on your site. I may have gone for that had I known about it ahead of time. But once we arrived, it felt like an immediate upsell. - That's literally all I have to complain about. Please tell Eduardo with Room Service that I'm sorry for his 7 day marathon, and I miss him.
Customer Rating: 

Vacation
SCOTT D.
Dec 28 2017
This was our 3rd trip to Now Jade and it was wonderful. We go to get some much needed R&R and that is what we got. We love the resort, the staff and the restaurants. The beach is full of rocks if you like to swim in the gulf. The entertainment is ok at best. Over all excellent resort
Customer Rating: 

We would go again
KRISTINA S.
Dec 26 2017
We went to Now Sapphire last year and tried the Now Jade based on that experience. This is the first resort that my family all agreed we would go back to. We liked everything about it. We did upgrade to the preferred rooms based on the number of kids at the main pool and it was a great decision. The other thing that made the whole trip great is that our daughter has celiac and every single time we ate the staff asked before we were seated if there were any food allergies. EACH time there was a special effort to make sure she had everything she needed which is 180% difference from any restaurant we have experienced in the US. Our only negative was that there were many pool tiles missing and my husband cut himself pretty bad one day and we had a bad experience TWICE trying to eat at the Japanese restaurant and saw other equally frustrated on other nights.
Customer Rating: 

Beach access
BARBARA A.
Dec 17 2017
The beach was nice, however the hotel needs to clear the rocks and boulders to provide a larger swimming area. Many people had hurt themselves falling on the rocks including myself
Customer Rating: 

the jade is great
EDWARD H.
Dec 17 2017
top natch resort, only problem would be the rocky beach
Customer Rating: 

Lousy Service
CHARLES C.
Dec 13 2017
Pick up for airport did not show up
Customer Rating: 

NOW - Jade Great Getaway
FRANK D.
Dec 13 2017
Overall everything was fab ... Note to Apple Vacations please do not state flights are direct when in fact they are connecting as this is misleading. Also on the topic of a connecting flight ..do yourself a favor and skip purchasing duty free liquor as the TSA agents in Ft. Lauderdale will not let your bottles through. TSA agent opened all of my sealed plastic bags and forced me to check bottles which nearly caused me to miss my connection. Of course my checked bag arrived soaked in a $50 dollar bottle of tequila ... thanks TSA, always a pleasure getting a pat down and having your property damaged. Other than that episode which eradicated the relaxing 5 night trip all was fantastic. Now Jade staff works hard and are very friendly. One other note, be prepared to decline all of the sales pitch talk that begins the minute you get off the plane in Cancun ... they try to sell activities and massages at inflated prices... just keep saying no thanks and book your activities locally for a fraction of the price.
Customer Rating: 

Great property for the money.
JASON L.
Dec 13 2017
This was definitely a nicer place than many and very moderately priced all things considered. This was very good for an all-inclusive with good quality and variety of food, drinks, amenities and service. The staff was generally very friendly and professional. Overall it was a good experience.
Customer Rating: 

Beautiful Vacation
LAURA P.
Dec 05 2017
Now Jade was gorgeous. The layout was nice, food was excellent, and service outstanding. Highly suggest staying on the preferred side if you're not traveling with children. It is more relaxing.
Customer Rating: 

Nov 2017 stay at Now Jade - Family of 4 with 2 young kids
DOROTHEE D.
Dec 05 2017
We stayed at the Now Jade in Nov 2017 and had a great time. Everything was great, but would only comment on 2 things that would need improvement: 1- Patio guard - Each patio has a windowed guard, but there is a gap at the bottom. The gap is about as tall as a pop can. I am only commenting on this because our 20 month old layed down on the balcony at some point to look at a bug, and we then realized that he could very well push himself and slide right through that opening at the bottom. Not sure if this opening at the bottom of the balcony guard complies with the Mexico code, but it sure made us scarred of having the kids alone on the patio at any time. 2- Our 20 month old son is allergic to peanuts. The hotel has a system where they enter the info in their system so that maids and other staff know that there is a peanut allergy in room 8404. They also print out a card (spanish and english), that explains the allergy and that you give to the staff in the A la carte restaurants. We thought we had it covered, avoiding the Asian restaurant and anything sitting close to peanuts at the buffet. One night we went to the Mediterranean A la Carte restaurant (Cin Cin) and ordered the Hummus (which my kids love!). Well it was only after my son had some that I tasted it and realized that there was peanut butter in it. The Menu dud not mention anything about it for that food item, and the server did not say anything either although I showed him the card before ordering. The hotel and restaurant staff was very effective and the doctor arrived about 10 minutes after the incident and the hotel paid for the doctor's visit and services. According to the restaurant staff this has happened before, so that is why I am reporting it here. The overall service of the hotel and all the staff was great and fast, and we are very appreciative of it. But this should be corrected, especially since they have that allergy system in place.
Customer Rating: 

TripAdvisor Traveller Reviews
Great Stay
Stephanie C, Metamora, Illinois
Wed Jan 17 21:26:35 EST 2018
We stayed at Now Jade Rivieria in the preferred side in an ocean view suite. It was one of the best all inclusive resorts we have been to. Wonderful service and we loved not having to make reservations at the restaurants or having to wear the bracelets. Food was very good.

We loved it!
Libby869, Kimberley, Canada
Wed Jan 17 15:24:23 EST 2018
We had a great stay at NOW jade. The food was excellent the staff was very friendly, and we had fast service. We came around opening for dinner at all the restaurants and never had to wait to be seated. The rooms were comfortable and clean. We booked a double suite so we had 2 adjoining rooms for our large family. The had large bathrooms, with a nice jetted tub. Which was nice to relax in at the end of the day. Our maid, Sofia, was excellent at cleaning the room and doing turndown service in the evening. It was great coming into a clean and relaxing environment. The ladies at explorers club were amazing with our four kids, they were super caring, and really got to know the kids and enjoy them. Ana, Paty, and Karen we thank you so much! The kids will miss you guys! The kids went to sleep dreaming about kids club and begged to be dropped off immediately after breakfast. They easily spent some days there from 9:30-9:30. With the occasional child wanting to spend some time with us. Explorers club gives parents the option to dine alone with out worrying about there children being taken care of, it also let us have some two to one time with our kids which is hard to do ;). The ocean was nice to swim in for most our stay, and the beach was clean. There was occasionally seaweed on the beach but never garbage. We found the schedule to be confusing sometimes. Some days they’d have an activity on the schedule that wasn’t happening, or things happening that weren’t on the schedule. Overall we were very happy with the resort!

Just arrived.
katbkt, missouri
Wed Jan 17 12:46:06 EST 2018
The resort seems beautiful! I will add to this as the week continues........Check in was relatively easy, we did the preferred club, we also booked a ocean view.......very deceiving........ its really a partial view.....but of course, if we want a ocean view, we can. For more money! I don't appreciate mis advertisement!!!!!! I hope it gets better

Excellent food rooms are getting run down
theetrader, Brantford, Canada
Wed Jan 17 11:44:25 EST 2018
Stayed at the Now Jade for last three days of our vacation. Food was excellent, selection was beyond what you could ask for. Rooms where getting worn down and our tub was dirty big time, I would not wash my dog in there. Did not clean our room until after 5. Beach was nice with lots of chairs, shout out to Thomas who works his butt off to get us drinks on the beach. There is seaweed and rocks when you enter the water, never went into the ocean. Short walk to the marina. Alacartes that we went to were the Italian and French. I had a bad asthma attack at the Italian eating the beef medallion because it was covered in peppercorn, not there fault. French had a really nice steak. Overall a nice resort but I will not repeat my visit here.

Excellent Vacation
Daniel M, Kimberley
Wed Jan 17 06:17:22 EST 2018
We stayed for a week at the now jade and we’re extremely happy. The room was excellent, we had a family suite that had two adjoining rooms. Food was amazing and the staff were wonderful. Our four kids had a blast at explorers club with Ana, Paty, and Karen. They treated our kids so well! I wouldn’t hesitate to recommend this resort for any family.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
Be the first to know! Sign up for email deals. Subscribe