Cancun

NOW Jade Riviera Cancun


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Unlimited-Luxury®   All Inclusive    

2018 Exceptional Values
Extra Value: Unlimited Connectivity:
Free calling to the U.S. and Canada. Apple Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory and extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Your Moments Wedding Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymoon: Receive the Do Not Disturb Honeymoon Package complimentary. This package is complimentary when booking a Preferred Club Suite Ocean View or higher for 7 nights or more (restrictions apply*).
Family: Two kids 12 and under Stay, Play, and Eat Free during select dates.

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Now Jade Riviera Cancun is an upscale Unlimited-Luxury resort for couples, friends, and families, with 550 luxurious suites offering spectacular views and 24-hour room and concierge service. Stroll on the half-mile wide, white sand beach, bordered by the turquoise waters of the Caribbean Sea.

Experience some of the most innovative spa treatments available at the Now Spa by Pevonia. Enjoy a great culinary experience with a choice of eight restaurants including Mexican, Asian, International Gourmet, and Italian cuisine. Head for a night out at one of the six happening bars and lounges. And you can even enhance your dining experience further with the Sip, Savor, and See program to nearby Dreams and Now Resorts & Spas (restrictions apply, transportation not included).

Guests that are looking for an enhanced level of service and amenities opt for a Preferred Club Suite. Preferred Club accommodations include personalized check-in and checkout with concierge service, an outdoor Jacuzzi on the balcony, upgraded in-room amenities, access to Mercure Restaurant for la carte breakfast, access to the adults-only pool, two 32" LCD TVs, complimentary in-suite Internet access, and access to the Preferred Club Lounge serving refreshments and offering complimentary computer access.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities. Additional green initiatives include a turtle release program, waste recycling program, 100% environmentally-friendly cleaning products, biodegradable bathroom products, water-efficient bathroom systems, and motion-sensor light switches that work to conserve energy.

Find more information about Now Resorts & Spas.
Learn more about Cancun.

*Subject to availability and double occupancy only. Prices and package subject to change without notice. This package cannot be combined with the Your Moments Wedding Package to receive both packages complimentary and cannot be deducted when purchasing other packages. To receive the package complimentary it is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.
HOTEL LOCATION
Located in Puerto Morelos, just 12 miles from Cancun International Airport.
Address:
RIVIERA MAYA


MX
Local Phone: 011-52-998-87...
Toll Free Phone: 877-577-4UNOW
Fax: 998-872-8889
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
Free-form fresh water pool with two swim-up bars. Adults only pool is for Preferred Club guests only.
Golf: NEARBY
18 holes at Grand Coral Riviera Maya
Holes: 0
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Complimentary
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Now is the time to be conscious. Of earths beauty. And nature's gifts. Step inside Now Jade Riviera Cancun, a hip destination where sophistication meets understated. A wondrous place where play and party is just steps from peace and quiet. Beach: Half a mile of white sand beach. Check-in: 3:00 pm
Check-out: 12:00 pm
Total Rooms: 550
Year Opened: 2008 Credit Cards: Visa, Master Card, American Express
ROOM TYPES
DEAL OF THE DAY NONREFUNDABLE
King or 2 doubles, Balcony or terrace with tropical views, Ceiling fan, Alarm clock, IPod dock, Coffee maker, LCD cable TV, Jacuzzi tub in bathroom, Rain shower, Hairdryer, Iron, Minibar, Safe, WiFi ($).
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
JUNIOR SUITE OCEAN FRONT
King or 2 doubles, Balcony or terrace, Ocean front view, Ceiling fan, Al arm clock, iPod dock, Coffee maker, LCD Cable TV, Jacuzzi bathtub, Rain shower, hair dryer, Iron, Mini-bar, Desk, Safe, WiFi ($), Elevators.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFERRED CLUB SUITE OCF
Preferred Club amenities included. 765 sq. ft., King or 2 doubles, Balcony with jacu zzi, Sitting area with TV, iPod dock, LCD TV in bedroom area, Rain shower, Mini-bar, WiFi ($), Secret box for room service, Hairdryer, Iron, Safe, Alarm clock.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFERRED DEALOFDAY NONREFUNDA
King or 2 doubles, Balcony or terrace with tropical views, Ceiling fan, Alarm clock, IPod dock, Coffee maker, LCD cable TV, Jacuzzi tub in bathroom, Rain shower, Hairdryer, Iron, Minibar, Safe, WiFi ($). Preferred Club.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
JUNIOR SUITE OCEAN VIEW
King or 2 doubles, Balcony or terrace, Ocean view, Ceiling fan, Alarm clock, iPod dock, Coffee maker, LCD Cable TV, Jacuzzi bathtub, Rain shower, Hair dryer, Iron, Mini-bar, Desk, Safe, WiFi ($), Elevators.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
JUNIOR SUITE TROPICAL
700 sq. ft., King or 2 doubles, Balcony or terrace with tropical views, Ceiling fan, Alarm clock, IPod dock, Coffee maker, LCD cable TV, Jacuzzi tub in bathroom, Rain shower, Hairdryer, Iron, Minibar, Safe, WiFi ($).
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
FAMILY SUITE
2 Junior Suites connected by door each 700 sq. ft., One with king & the other 2 doubles, Balcony or terrace with tropical views, IPod dock, LCD cable TV, Jacuzzi tub in bathroom, Mini-bar, WiFi ($), Iron, Coffee maker, Ceiling fan, Alarm clock.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFERRED CLUB GOVERNOR SUITE
Preferred Club amenities included. King bed, Ocean front view, Inside jacuzzi, LCD TV in bedroom area, Living area with TV, Dining room, Guest bathroom, Dressing room, Rain shower, iPod docking station, WiFi ($), 2 ceiling fans, Alarm clock, Mini-bar.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFFERED CLUB SUITE OCN VW
765 sq. ft., King or 2 doubles, Balcony with jacuzzi, Ocean-view, Small sitting area with TV, 2 ceiling fans, Alarm clock, IPod dock, Coffee maker, LCD cable TV in bedroom area, Rain shower, Hairdryer, Iron, Mini-bar, Safe, WiFi ($). Preferred Club.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite

OTHER INFO
24 Hour Room Service
DINING
NOW Jade Riviera Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 8 Restaurants at NOW Jade Riviera Cancun:
Tamarindo - A la carte restaurant serving delectable Mexican cuisine. Open for dinner. No reservations required.
Spice - A la carte restaurant serving Asian cuisine with three Teppanyaki tables, Sushi Bar and Pagoda. Open for dinner. No reservations required.
Coco Cafe - Premium coffee and deli snacks.
Carnival - Buffet-style cuisine with a variety of international specialties.
Castaways - Beach front snack bar serving lunch specialties.
Cin Cin - A la carte restaurant serving Mediterranean gourmet cusine. Open for dinner. No reservations required. This is an Adult's only restaurant.
Mercure - A la carte restaurant serving French cuiisne. Open for dinner. No reservations required.
Capers - A la carte restaurant serving fresh Italian specialties. Open for dinner. No reservations required.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Kayaks, Sport fishing, Eurobungee, Ocean Trampoline, Ocean Iceberg
Nightly Activities & Entertainment:
Nightly Movies (on beach). Live Entertainment
CHILDREN'S PROGRAMS
Explorers Club- Fully supervised children's program with different daily programs based on science, nature and exploration.
Applicable Ages: 3 to 12 years old
Program Fees: Complimentary

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
8573 Recommend
8573 past Apple Vacationers would recommend NOW Jade Riviera Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 10017reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
DERRICK M.
Jun 21 2018
I believe we arrived around 2 to 2:30 pm. We were told our room was not ready. i realize the hotel check in is not until 3, but i believe the room was ready but the "sales" people want to get to you first to tell you what they can offer you, if you listen to their hour and half presentation etc. etc. So while we were going through what he was trying to offer us for going through the presentation i looked up and a fellow guest and he said "Run". I should of listened. We were extremely tired from travel (plane was delayed initially so we missed our connecting flight) the flight was longer than expected. We really just wanted to see our room!!!! after pressing the issue of just letting us see our room and we'll get back to you...he just kept on with it saying he really needed an answer if we would do the presentation. i wasn't on board what so ever but my husband thinking you can actually get something in this world for free was on board. So we said Wednesday just to tell him something to leave us alone, and after that was over our room was magically ready and we got to go to it. After unpacking we realized our room was staying muggy and was not getting colder. We let front desk know and we changed rooms. The new room was colder, but smelled like mold or something. i decided to just deal with it. im tired, its our honeymoon, and i am ready to just unpack and enjoy!! I think we probably would of stayed all 6 days if the weather was better, but after a day and a half of being there it was rain and storms from then on out. Obviously we know the hotel cannot control the weather and they definitely had entertainment set up everynight, but since it was raining we frequented the lobby area...which was a mistake!! Every time you would go to the lobby or by the lobby one of the sales people would come up to you EVERY. SINGLE. TIME. We told them no and started walking away, but they would walk with you. After a couple of days this is highly frustrating!!!!!!!! Maybe it was the rain, the room, but you just can't help but feel bombarded. It's like you had to stear clear of the lobby. Over all the resort ittself is not bad. It was definitely decent food for all inclusive, and the bed was really comfortable. The issue i had was with the sales people constantly in your face. It's my honeymoon i just want to be left alone and relax. We did end up leaving two days early and i wouldn't go back to the Now Jade resort.
Customer Rating: 

TEST
I would have given it 5 stars, but I gave it 3.
CATHEDRA F.
Jun 20 2018
Decided to go on a last minute trip for my husbands birthday. Had a few days off work, so we arrived Monday, the 12th and left early morning Thursday, the 14th. Shortly after check in, they came wanting us to participate in a seminar/ sales pitch. I politely rejected, explaining it was a short trip and didn't want to waste our limited time doing that. They insisted for over 15 minutes that we should participate and I had to continue to say no. Day 2, I went down to ask about transportation to Cancun. They wasted another 10 minutes of my time trying to insist on us participating in this seminar, explaining it would take "only" 45 minutes of my time. I, again, explain it was a short trip and was not worth it. I did start to get a little irritated and expressed that I didn't want to be asked again. After that, they gave me the information I asked for with little hesitation. On day 3, they asked us about participating in these seminars AGAIN. I want to make it clear that the grounds were stunning, the food was delicious, and the room was unbelievable. We were in the preffered club ocean view room. Absolutely beautiful resort. I would probably recommend this resort to friends and family, but expressing to them the strong insisting of the staff to participate in these seminars.
Customer Rating: 

TEST
Beach Beware
ROGER M.
Jun 13 2018
We visited Now Jade and as the hotel was clean and nice, the staff was somewhat friendly. The beach was horrifying and we were told that the Seaweed was out of their control, and I agree. What was in the Resorts control was the cleanup and removal, and the did a terrible job. The surrounding hotels did a fantastic job and I would have gladly moved to any of them. Staying In the preferred club area was on the end of the stinky seaweed piles, not a preferred beach location. Excuses are not acceptable when everyone around you takes care of their property and you do little. My last trip with Now Jade and they represent AMResorts poorly. Shame on the management!
Customer Rating: 

TEST
Now Jade-Cancun
TODD R.
Jun 07 2018
Now Jade-Cancun is awesome! Our family, two adults and four children (21,19,16 & 13) loved it! The staff was excellent! From the entertainment to the food staff...everyone was great! Our rooms were nice. Our sons room had a smelly stink to it but we believe it came from the air. The seaweed was terrible on the beach and it stunk. While we would have loved to enjoy the beach, the seaweed was to gross to get around. But the pools were awesome! The infinity pool made up for the gross seaweed. The had Zumba, water aerobics, and games for the kids each day. We would recommend it to any family that wanted a great getaway in Mexico!
Customer Rating: 

TEST
The best service I've ever had
DAVID P.
May 26 2018
The staff was very attentive and beyond friendly! I've never been treated so well. The resort was amazing and the food/drinks were top notch. They do have a seaweed issue which has to do with the current in that area which does limit the beach part a little bit but who needs the beach when the resort offers everything you can think of!? They worked all day everyday to keep the seaweed down. This would not make me go somewhere else, though. I look forward to my next trip to the now Jade!
Customer Rating: 

TEST
DAVID H.
May 25 2018
Not a lot of entertainment provided by the hotel. Typical Zumba, Volleyball - but thing that got peoples attention to participate. Rooms were never cold with the AC. Went with a large group and each person has individual issues such as being locked out of their room or locked in the bathroom. Our toilet ran consistently. Pool bartenders seem to be in a mood on certain days, then your best friend others. Didnt take time to get to know us or where we were from, only expected tips.
Customer Rating: 

TEST
Destination Wedding
KEVIN P.
May 24 2018
I recently stayed at Now Jade for a destination wedding. The food was impressive at the restaurants as well as the buffet. Activities were lack luster but it was a good effort by their entertainment team. The sports club was underwhelming and other late night actiivities were lackluster.
Customer Rating: 

TEST
5-Star Quality
LINDA S.
May 22 2018
Now Jade Riviera Cancun is the best resort we have ever been to in Mexico. Rooms are beautifully appointed and the food is all 5-star quality.
Customer Rating: 

TEST
Two minor drawbacks...otherwise perfect!
ROBERT P.
May 17 2018
We enjoyed our stay but had two small disappointments which may be nothing for someone else. First - the pool and the pool bar are 7am to 7pm. My past experiences at other resorts have the pool hours open much later as well as the pool bar. Second - the beach is nice but the water is dangerous. The first ten feet out is incredibly sharp coral/rocks. I was not the only guest to get a cut on my foot swimming out. Also which the beach was pretty clean most of the week it became a complete mess after one small storm. Seaweed lined the beach for a day and a half and that was with a full crew trying to clean it up. Even with these two drawbacks, we honestly didn't mind it. There was plenty to do at and off the resort that our personal rating of the vacation was a 4.5 / 5.0. I would recommend Now Jade.
Customer Rating: 

TEST
Awesome Sauce!
TODD J.
May 16 2018
Heberts and Eduardo are the kind of employees that make a resort a great place to stay!
Customer Rating: 

TEST
Best Service I have had in a long time, but not very relaxing.
KIMBERLY S.
May 13 2018
My mother, my husband, and my three year old stayed at the Now Jade for 7 days. We have used Apple for many years, and enjoy the convenience. AM Resorts are the best. We had some mixed reviews at this resort. For the most part, this is a 4.2 resort. The food was a 4.6 for resort food. Great restaurants, we did not wait, and the servers bend over backwards. The service and the attitude of staff was a 5. Every last empolyee smiled and said hola! The best team moral that j have seen in a long time. The problem was that when we arrived, they only had room in the preferred section for us to stay. They said we could stay for 2 days then we would have to move. On day two, they said we needed to stay one more day. So, for three days we could not unpack. They gave us preffered for the rest of the trip, but all you get for that is a little, but cute cafe, french breakfast in the morning, and access to an adult only pool,. but that would not work for us with a 3 year old. The beach was so small, and had a ton of seaweed. They humped to clear it, but we only had a clear beach for two days. My husband and I like to run in the morning on the beach, but we could only run a quarter mile and have to turn back, or you were waaaay off property, and it's not smart to do that now. The highlite, was Ana.! She was great! We onluly placed our daughter in daycare for three days, about an hour or an hour and a half, each time. She was so engaging with my daughter, and I appreciate that. I am surprised that I did not gain any weight, as we ate the entire time...drinks too. The resort is very spread out, and we had to walk alot. PS. Could not enjoy the entertainment on the lawn due to the mosquitos.i would still recommend all of the wonderful staff.
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Great for the price!
lanan136, Ballard, United States
Thu Jun 21 07:21:20 EDT 2018
The food was excellent! We took turns ordering different things and sharing. Nice pools and lots of activities to keep you busy. The beach is not really for swimming, there are a lot of rocks. However on the far end of the property there is a small strip of beach that allows you to swim. We will be returning. You are about 5 miles from town, so bike or taxi if you want to go into the town of Puerto Morales.

Excellent!!
Connor H,
Thu Jun 21 06:01:38 EDT 2018
At first was skeptical of the place , as it was much smaller of a resort than I was used to. I previously stayed at iberostar parisio maya. But it’s size is also a benefit. Because it’s small, the customer service is more personalized. It’s something I’ve never experienced before. Francisco, in the lobby bar made me feel especially welcome. I highly recommend you pay him a visit if you choose this resort for your vacation. He’s extremely knowledgeable and friendly to all. I will consider coming back just because of the unbeatable service I received here.

nice vacation
836sidneyt, Hinckley
Wed Jun 20 13:32:12 EDT 2018
the property was very nice, food was good and the people there were great and helpful There was an issue with the seaweed but that was something which all the locations are having a problem with and are trying to maintain.

Great food and service
,
Wed Jun 20 02:59:36 EDT 2018
The food was delicious with many varieties. The hotel staff was friendly and polite. You can get anything you need in a timely fashion. It rained 90% of the time we were there...they had indoor activities and the nightly music or shows were very entertaining with many talented performers.

An Excellent Vacation Property
BAH-travels, Maryville, Illinois
Tue Jun 19 17:22:25 EDT 2018
The property was very nice. Our whole family commented on the high quality of the meals. The facility is not overly large, which is nice since it doesn't require lengthy walks to get to anything. Entertainment was very good! Particularly if you like live music, which they had every day, frequently more that once. We did use the water therapy and get massages at the spa, and the the spa services and staff were great. The pool was nice, and easily accommodated the number of guest there. To be fair there were some flaws. 1) As others have mentioned, the pressure to join their membership club is annoying if you do the "breakfast presentation", but say "no" to the breakfast and that should end it 2) Pool was fine, but did show some signs of wear, with missing tiles 3) Seaweed was bad on the beach. While that was due to strong waves coming in prior to and at the beginning of our stay, and they were actively working to remove it, it kept us away from the beach for over half our stay.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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