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NOW Jade Riviera Cancun


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Unlimited-Luxury®   All Inclusive    

Now Jade Riviera Cancun is an upscale Unlimited-Luxury® resort for couples, friends, and families, with 550 luxurious suites offering spectacular views and 24-hour room and concierge service. Stroll on the half-mile wide, white sand beach, bordered by the turquoise waters of the Caribbean Sea.

Experience some of the most innovative spa treatments available at the Now Spa by Pevonia. Enjoy a great culinary experience with a choice of eight restaurants including Mexican, Asian, International Gourmet, and Italian cuisine. Head for a night out at one of the six happening bars and lounges. And you can even enhance your dining experience further with the Sip, Savor, and See program to nearby Dreams and Now Resorts & Spas (restrictions apply, transportation not included).

Guests that are looking for an enhanced level of service and amenities opt for a Preferred Club Suite. Preferred Club accommodations include personalized check-in and checkout with concierge service, an outdoor Jacuzzi on the balcony, upgraded in-room amenities, access to Mercure Restaurant for ŕ la carte breakfast, two 32" LCD TVs, complimentary in-suite Internet access, and access to the Preferred Club Lounge serving refreshments and offering complimentary computer access.

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Exceptional Values!
Free Symbolic Weddings: Receive the "Your Moments Wedding Package." Restrictions apply. Additional details may be found here.
Honeymooners: Receive the "Do Not Disturb" Honeymoon package complimentary when booking the minimum required room category for a minimum of 7 nights (restrictions apply).
Golf: One round of complimentary greens fees per person, per day at the Grand Coral Riviera Maya Golf Course. (Valid through December 31, 2015; restrictions apply. Cart is mandatory and extra; additional fees still apply.)
Family: Two kids 12 and under stay, play, and eat free during select dates.
Apple Exclusive: Free non-stop transfers.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities. Additional green initiatives include a turtle release program, waste recycling program, 100% environmentally-friendly cleaning products, biodegradable bathroom products, water-efficient bathroom systems, and motion-sensor light switches that work to conserve energy.

Find more information about Now Resorts & Spas.

Learn more about Cancun.
HOTEL LOCATION
Located in Puerto Morelos, just 12 miles from Cancun International Airport.
Address:
RIVIERA MAYA


MX
Local Phone: 011-52-998-87...
Toll Free Phone: 877-577-4UNOW
Fax: 998-872-8889
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
Free-form fresh water pool with two swim-up bars
Golf: NEARBY
18 holes at Grand Coral Riviera Maya
Holes: 0
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Complimentary
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Now is the time to be conscious. Of earths beauty. And nature's gifts. Step inside Now Jade Riviera Cancun, a hip destination where sophistication meets understated. A wondrous place where play and party is just steps from peace and quiet. Beach: Half a mile of white sand beach. Check-in: 3:00 pm
Check-out: 12:00 pm
Total Rooms: 550
Year Opened: 2008 Credit Cards: Visa, Master Card, American Express
ROOM TYPES
PREFFERED CLUB SUITE OCN VW
765 sq. ft., King or 2 doubles, Balcony with jacuzzi, Ocean-view, Small sitting area with TV, 2 ceiling fans, Alarm clock, IPod dock, Coffee maker, LCD cable TV in bedroom area, Rain shower, Hairdryer, Iron, Mini-bar, Safe, WiFi ($). Preferred Club.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
JUNIOR SUITE OCEAN FRONT
King or 2 doubles, Balcony or terrace, Ocean front view, Ceiling fan, Al arm clock, iPod dock, Coffee maker, LCD Cable TV, Jacuzzi bathtub, Rain shower, hair dryer, Iron, Mini-bar, Desk, Safe, WiFi ($), Elevators.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFERRED CLUB SUITE OCF
Preferred Club amenities included. 765 sq. ft., King or 2 doubles, Balcony with jacu zzi, Sitting area with TV, iPod dock, LCD TV in bedroom area, Rain shower, Mini-bar, WiFi ($), Secret box for room service, Hairdryer, Iron, Safe, Alarm clock.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
JUNIOR SUITE OCEAN VIEW
King or 2 doubles, Balcony or terrace, Ocean view, Ceiling fan, Alarm clock, iPod dock, Coffee maker, LCD Cable TV, Jacuzzi bathtub, Rain shower, Hair dryer, Iron, Mini-bar, Desk, Safe, WiFi ($), Elevators.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
JUNIOR SUITE TROPICAL
700 sq. ft., King or 2 doubles, Balcony or terrace with tropical views, Ceiling fan, Alarm clock, IPod dock, Coffee maker, LCD cable TV, Jacuzzi tub in bathroom, Rain shower, Hairdryer, Iron, Minibar, Safe, WiFi ($).
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
FAMILY SUITE
2 Junior Suites connected by door each 700 sq. ft., One with king & the other 2 doubles, Balcony or terrace with tropical views, IPod dock, LCD cable TV, Jacuzzi tub in bathroom, Mini-bar, WiFi ($), Iron, Coffee maker, Ceiling fan, Alarm clock.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFERRED CLUB GOVERNOR SUITE
Preferred Club amenities included. King bed, Ocean front view, Inside jacuzzi, LCD TV in bedroom area, Living area with TV, Dining room, Guest bathroom, Dressing room, Rain shower, iPod docking station, WiFi ($), 2 ceiling fans, Alarm clock, Mini-bar.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite

OTHER INFO
24 Hour Room Service
DINING
NOW Jade Riviera Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 8 Restaurants at NOW Jade Riviera Cancun:
Capers - A la carte restaurant serving fresh Italian specialties. Open for dinner. No reservations required.
Tamarindo - A la carte restaurant serving delectable Mexican cuisine. Open for dinner. No reservations required.
Spice - A la carte restaurant serving Asian cuisine with three Teppanyaki tables, Sushi Bar and Pagoda. Open for dinner. No reservations required.
Coco Cafe - Premium coffee and deli snacks.
Carnival - Buffet-style cuisine with a variety of international specialties.
Castaways - Beach front snack bar serving lunch specialties.
Cin Cin - A la carte restaurant serving Mediterranean gourmet cusine. Open for dinner. No reservations required. This is an Adult's only restaurant.
Mercure - A la carte restaurant serving French cuiisne. Open for dinner. No reservations required.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Kayaks, Sport fishing, Eurobungee, Ocean Trampoline, Ocean Iceberg
Nightly Activities & Entertainment:
Nightly Movies (on beach). Live Entertainment
CHILDREN'S PROGRAMS
Explorers Club- Fully supervised children's program with different daily programs based on science, nature and exploration.
Applicable Ages: 3 to 12 years old
Program Fees: Complimentary

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
7848 Recommend
7848 past Apple Vacationers would recommend NOW Jade Riviera Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5719 reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Disappointed not!!
Jeff L,
Thu Feb 04 13:20:30 EST 2016
The water is too wet, the ice is too cold and the worst is that Antonio and Calixtos drinks are too good!! If you come here and can't have a great time it's your own fault! The bad reviews on this place are totally ridiculous!!! It's almost like heaven!! I will say that tips go a long way, but the wages that they earn here and the hard work that they do is deserving of extra $$$ We all are very blessed to be able to come to a place like this and to be able to bless someone else along the way feels pretty good!! More>

fun trip with good food
hcopinga, Salt Lake City
Wed Feb 03 19:01:18 EST 2016
Everyone was very helpful and kind. Very service oriented. I liked that there were a variety of places to eat with all kinds of cuisine. We had children with us and they were treated well by the staff. The yoga class was well taught and enjoyable. More>

Super-D-Duper!!!
ronburgundy1232015, Niagara Falls, Canada
Wed Feb 03 09:01:22 EST 2016
Went to Now Jade with 5 other couples. Nothing but good to say. Food was outstanding, the buffet would more than suffice but Cin Cin and Spice were incredible. Spice is Japanese grill and the mountains of fish, chicken, filet, and strip were delicious. Service everywhere was incredible. The staff were so happy and couldn't do enough for us. I can't name them all but I'll start... Luis and his crew around the pool always had some activity going (I'm afraid we took over the cocktail-making contest!!) The pool servers including Enrique were busy keeping us 'hydrated'. The poolside grill served fresh quack, salsa, and yummy fries. Rafael in the preferred lounge sent us to room 7309 in building 7...arguably the most beautiful room we have ever had! Leoncio and the servers at the buffet were so happy and accommodating. Within a day they knew our preferences and we didn't even have to ask. Other reviewers have criticized the beach. Not sure where they were looking. There is the ever present sea grass which is cleaned up immediately.Beautiful soft sand to walk in both directions. A short walk to a marina where people were swimming with dolphins. Took a short trip into Playa del Carmen and experienced the Coco Bongo. Insanely fun!!! One negative, the gym is small with little equipment but lots of tread mills. This place is an example of the Goldilocks Principle...not too big, not too small, not too quiet, not too crazy. Just right. More>

Woulda' been 5 stars. Front desk attitude and "Ultimate Vacation" scams ruined a near perfect score
KennyWiz, SE Michigan
Wed Feb 03 07:06:15 EST 2016
My wife and I stayed at many AMResort properties and Now Jade had some of the best service we've experienced. Except for the Front Desk and the way they pushed us into the "Unlimited Vacations" Time Share scam (I’ll elaborate below).We used to only stay with the "adult only" offerings, but now have a son and get to experience their family resorts. Service standouts: Carlos - By the pools - He was just fantastic! We never had to search for him, he always found us. When we did order he got back in less than 5 minutes usually or just gave a nod and he brought back whatever we were drinking that day. He was outstanding! Marco, Jose, & Guadalupe - Castaway Cafe - These gentlemen offered great service and had the kitchen put some requested foods together for our son. Top rate! Emiliano - Buffet – Every morning, Emiliano saw us come in and had the hostess seat us in his sections. He was prompt with refills and whatever we needed. As well, cared for the messes our son made. The entire buffet team was great to us and especially our son. Francisco - The Mix – He ran the afternoon/evening shift and The Mix bar that overlooked the beach. He was very personable and commented several times how much he enjoys working for this resort and how well he is treated. We couldn’t be happier with his level of service and drink suggestions. Marcela – Lobby/outside Lobby Bars – She was a pleasure to speak with and provided superb service. She too commented about how much she liked working for this resort. Arrival: Hotel was at high capacity, but it took little time for us to check in and get our room. However, the front desk told us to follow someone who would "show us around". Turns out, that person was with the Unlimited Vacations time share scam. When we figured out what was going on, we politely declined to which he served up many, many more questions. We just got off a plane and transfer with a toddler. Ain't nobody got time for that! ;) After many, “no thank yous” I assertively said we were done! He then took us to a porter that brought us and our luggage to the room. I can appreciate how the Unlimited Vacation Club may work for some, I really can. We explored it a couple times and in reality it just doesn’t work for us. We have a local Apple Vacations rep and she puts together exceptionally value packed vacations for us. We can’t see handing over a multi-year vacation budget up front as it would not benefit us greatly. More so, if it is SUCH A GREAT DEAL; why are they “conning” guests into hearing about and being rather belligerent when told we didn’t want to hear about or have already heard. This deceptive practice by the UVC reps and collusion by the front desk staff MUST CEASE! Room: The porter showed us to the room and gave us instruction on wall outlet and light switch placement. His instruction was thorough and well received as several switches may function one light/fan. Another staff member quickly delivered a Pack N Play for our son to sleep in. It was in good shape and they fashioned a pad out of a blanket and sheet. It was quite plush and we placed it in the ample shower at night. The kid slept marvelously! The rooms are well appointed and show a small bit of aging, but absolutely nothing to make note of. The bath was very spacious and provided exceptional counter space. We were on the 2nd floor and the balcony view was lush and tropical. We were not on the mangroves side but could smell some funk at certain points in the hallways. Everything functioned as it should except for the AC which ran NON STOP. The room regularly was 63 degrees Fahrenheit. The temperature was much too cold for us let alone our toddler. I tried to resolve the issue at the thermostat but could not as no matter what temp or mode I entered, it ran. I began complaining to the front desk toward the end of day 2 of our 7 day stay. Multiple times on days 3&4. Each time we were told maintenance came out and resolved the issue. On the morning of day 5 we had enough and I insisted I speak to the manager. This is where we met Jamin who claimed to be the front desk manager even though I requested to speak to the Operations Manager that was pictured behind the front desk; she refused and said she would handle it immediately. We went to the beach and returned to the room when it was time for our son’s nap. The issue again was not resolved. I returned to the front desk, requested Jamin, and noted there was STILL the same issue. She then began to tell me how maintenance couldn’t find an issue and they would move us. I noted we would rather not as there were only 2 days left in our stay and packing everything up only to unpack into a new room; then to pack for our departure was a huge inconvenience for us. Especially all the toddler’s gear. I added if they would have suggested that on day 2 or 3 we would have been happy to do so. She then raised her voice and asked loudly what do we expect them to do? I retorted with the exact same intensity to fix it! We went back and forth for around 5 minutes, I, repeatedly requesting the manager. She FINALLY radioed him and he arrived. I explained the issues, we met with maintenance and he assured me it would be resolved in an hour. We returned to the room and hour later to find them working in the ceiling and he still there monitoring the repairs. He apologized emphatically for not completing in time and asked if we’d give him another 30 minutes. We were happy to. Once completed, the temp stayed at 68ish for the remainder or out stay. Beach: I read a good number of reviews that noted a seaweed issue. We never experienced that. There were crews out daily clearing/grooming the beach. We never had an issue finding chairs even with the hotel near capacity. Service was good as well. We didn’t have any issues with beach vendors. Nothing else to report, it was good! J Pools: Water was very cold. Most of the Entertainment Team regularly noted this as well when they had to enter for activities. The resort can do itself and guests a favor and research a reasonable method for warming the pools a bit. We were always able to find spots and the pool equipment was in good condition. I see where others noted about many pool tiles missing. Yes, we saw this, but it didn’t interfere with our use. I’m certain management has a plan for this, when they can drain the pools. There were also “Pool Concierges” walking around, asking if anything was needed. They would grab extra towels for you or setup your chairs if your hands were full. This is the first time we’ve experienced this service. Food: This is always subjective but we had amazing meals EVERY NIGHT! I cannot say ANYTHING bad about the meals or service. Every restaurant had great service and terrific food. As well, they always accommodated for the kid. Drinks: Typical with top shelf liquor and good service. I never felt they were “watered down” and they have a pretty diverse menu and liquor selection. Entertainment: Good shows almost every night. Nothing spectacular, but we were entertained at the shows we visited. The Entertainment staff was available with activities all day and extremely friendly! They work hard and are there from sun up to way past sun down. A great team! Spa: My wife likes to get a couples massage, but with the kid, it was tough. Plus, I always despise paying $250 for something I can get for half in the states at a nice spa. I do understand that gives you access to the hydrotherapy and such, but… Meh. The spa staff was out daily offering complementary 5 minute rubs and was very friendly. A spa manager and my wife discussed the need for a short term daycare for kids under 3 while their parents visited the spa. He was very open to the suggestion and said he would look into offering something in the future. Would we stay again? Even with the AC and Time Share issues? ABSOLUTELY! As noted from the very beginning, we received some of the best service of any of the other AMR properties we’ve stayed with. A great compliment goes out to the managers and team leads that set the bar high and examples for their staff. It is very evident they provide good direction and a good work environment. If it was so good; why only 3 stars? I weighed the issues with the front desk and maintenance, as well the Time Share heavily. These items interrupted what would have been a near perfect experience. Management needs to investigate these issues and find ways for staff to “take ownership” of issues and not mislead their guests upon arrival. More>

Wonderful time with friends.
Kelly P, Ottawa, Illinois
Tue Feb 02 16:05:24 EST 2016
Just returned from staying at the NOW Jade for 5 nights with 5 other couples. We had a great time. Great food, drinks and laughs. The treatment we received was top notch. The food was amazing, rooms were big and spacious. Word to the wise....walk VERY slowly because we witnessed numerous people slip and fall around the pool area. It's very slippery when wet. The staff was nothing but spectacular. The shows were great. Try SPICE when you are looking for somewhere to go to eat. Food was spectacular. But, don't buy a bag of Cheetos if you have the munchies.....they cost me $12. GULP. I would highly recommend NOW Jade. The facility needs a little updating but our overall experience was a great experience. More>



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  APPLE RATINGS:    Exceptional Standard of Service & Quality;    Luxurious;
    Superior First Class;    First Class;    Comfortable;    Modest
    Superior to other hotels with the same rating;    Superior to other hotels with the same rating