Cancun

NOW Jade Riviera Cancun


Email | Share |
Unlimited-Luxury®   All Inclusive    

2018 Exceptional Values
Extra Value: Unlimited Connectivity:
Free calling to the U.S. and Canada. Apple Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory and extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Your Moments Wedding Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymoon: Receive the Do Not Disturb Honeymoon Package complimentary. This package is complimentary when booking a Preferred Club Suite Ocean View or higher for 7 nights or more (restrictions apply*).
Family: Two kids 12 and under Stay, Play, and Eat Free during select dates.

2019 Exceptional Values
Extra Value: Unlimited Connectivity:
Free calling to U.S. and Canada, Free WiFi throughout the resort and more. Apple Leisure Group Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Your Moments Wedding Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymoon: Receive the Do Not Disturb Honeymoon Package complimentary. This package is complimentary when booking a Preferred Club Suite Ocean View or higher for 7 nights or more (restrictions apply*).
Family: Two kids 12 & under Stay, Play & Eat Free during select dates.

New Video!

Now Jade Riviera Cancun is an upscale Unlimited-Luxury® resort for couples, friends, and families, with 550 luxurious suites offering spectacular views and 24-hour room and concierge service. Stroll on the half-mile wide, white sand beach, bordered by the turquoise waters of the Caribbean Sea.

Experience some of the most innovative spa treatments available at the Now Spa by Pevonia. Enjoy a great culinary experience with a choice of eight restaurants. Head for a night out at one of the six happening bars and lounges. And you can even enhance your dining experience further with the Sip, Savor, and See program to nearby Dreams and Now Resorts & Spas (restrictions apply, transportation not included).

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, sells locally made products in stores, and donates goods to local charities.

Find more information about Now Resorts & Spas.
Learn more about Riviera Maya.

*Subject to availability and double occupancy only. Prices and package subject to change without notice. This package cannot be combined with the Your Moments Wedding Package to receive both packages complimentary and cannot be deducted when purchasing other packages. To receive the package complimentary it is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.
HOTEL LOCATION
Located in Puerto Morelos, just 12 miles from Cancun International Airport.
Address:
RIVIERA MAYA


MX
Local Phone: 011-52-998-872-8
Toll Free Phone: 877-577-4UNOW
Fax: 998-872-8889
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
Free-form fresh water pool with two swim-up bars. Adults only pool is for Preferred Club guests only.
Golf: NEARBY
18 holes at Grand Coral Riviera Maya
Holes: 0
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Complimentary
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Now is the time to be conscious. Of earths beauty. And nature's gifts. Step inside Now Jade Riviera Cancun, a hip destination where sophistication meets understated. A wondrous place where play and party is just steps from peace and quiet. AMResorts® will now be welcoming small dogs (22lbs./10 kg or less) at all Zoetry® Wellness & Spa Resorts, Secrets®, Breathless®, Dreams® and Now® Resorts & Spas. Guests no longer need to leave their beloved dogs behind when traveling. Beach: Half a mile of white sand beach. Check-in: 3:00pm
Check-out: 12:00pm
Total Rooms: 550
Year Opened: 2008 Credit Cards: Visa, Master Card, American Express
ROOM TYPES
JUNIOR SUITE OCEAN VIEW
King or 2 doubles, Balcony or terrace, Ocean view, Ceiling fan, Alarm clock, iPod dock, Coffee maker, LCD Cable TV, Jacuzzi bathtub, Rain shower, Hair dryer, Iron, Mini-bar, Desk, Safe, WiFi ($), Elevators.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
JUNIOR SUITE TROPICAL
700 sq. ft., King or 2 doubles, Balcony or terrace with tropical views, Ceiling fan, Alarm clock, IPod dock, Coffee maker, LCD cable TV, Jacuzzi tub in bathroom, Rain shower, Hairdryer, Iron, Minibar, Safe, WiFi ($).
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
FAMILY SUITE
2 Junior Suites connected by door each 700 sq. ft., One with king & the other 2 doubles, Balcony or terrace with tropical views, IPod dock, LCD cable TV, Jacuzzi tub in bathroom, Mini-bar, WiFi ($), Iron, Coffee maker, Ceiling fan, Alarm clock.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFERRED CLUB GOVERNOR SUITE
Preferred Club amenities included. King bed, Ocean front view, Inside jacuzzi, LCD TV in bedroom area, Living area with TV, Dining room, Guest bathroom, Dressing room, Rain shower, iPod docking station, WiFi ($), 2 ceiling fans, Alarm clock, Mini-bar.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFFERED CLUB SUITE OCN VW
765 sq. ft., King or 2 doubles, Balcony with jacuzzi, Ocean-view, Small sitting area with TV, 2 ceiling fans, Alarm clock, IPod dock, Coffee maker, LCD cable TV in bedroom area, Rain shower, Hairdryer, Iron, Mini-bar, Safe, WiFi ($). Preferred Club.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFFERED CLUB SUITE OCN VW
Other Amenities -
Kitchen
DEAL OF THE DAY NONREFUNDABLE
King or 2 doubles, Balcony or terrace with tropical views, Ceiling fan, Alarm clock, IPod dock, Coffee maker, LCD cable TV, Jacuzzi tub in bathroom, Rain shower, Hairdryer, Iron, Minibar, Safe, WiFi ($).
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
JUNIOR SUITE OCEAN FRONT
King or 2 doubles, Balcony or terrace, Ocean front view, Ceiling fan, Al arm clock, iPod dock, Coffee maker, LCD Cable TV, Jacuzzi bathtub, Rain shower, hair dryer, Iron, Mini-bar, Desk, Safe, WiFi ($), Elevators.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFERRED CLUB SUITE OCF
Preferred Club amenities included. 765 sq. ft., King or 2 doubles, Balcony with jacu zzi, Sitting area with TV, iPod dock, LCD TV in bedroom area, Rain shower, Mini-bar, WiFi ($), Secret box for room service, Hairdryer, Iron, Safe, Alarm clock.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFFERED CLUB SUITE OCN VW
Other Amenities -
Kitchen
PREFERRED DEALOFDAY NONREFUNDA
King or 2 doubles, Balcony or terrace with tropical views, Ceiling fan, Alarm clock, IPod dock, Coffee maker, LCD cable TV, Jacuzzi tub in bathroom, Rain shower, Hairdryer, Iron, Minibar, Safe, WiFi ($). Preferred Club.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite

OTHER INFO
24 Hour Room Service
DINING
NOW Jade Riviera Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 8 Restaurants at NOW Jade Riviera Cancun:
Cin Cin - A la carte restaurant serving Mediterranean gourmet cusine. Open for dinner. No reservations required. This is an Adult's only restaurant.
Mercure - A la carte restaurant serving French cuiisne. Open for dinner. No reservations required.
Capers - A la carte restaurant serving fresh Italian specialties. Open for dinner. No reservations required.
Tamarindo - A la carte restaurant serving delectable Mexican cuisine. Open for dinner. No reservations required.
Spice - A la carte restaurant serving Asian cuisine with three Teppanyaki tables, Sushi Bar and Pagoda. Open for dinner. No reservations required.
Coco Cafe - Premium coffee and deli snacks.
Carnival - Buffet-style cuisine with a variety of international specialties.
Castaways - Beach front snack bar serving lunch specialties.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Kayaks, Sport fishing, Eurobungee, Ocean Trampoline, Ocean Iceberg
Nightly Activities & Entertainment:
Nightly Movies (on beach). Live Entertainment
CHILDREN'S PROGRAMS
Explorers Club- Fully supervised children's program with different daily programs based on science, nature and exploration.
Applicable Ages: 3-12 years old
Program Fees: Complimentary

The Core Zone area will be open from 9:00am-10:00pm every day where teenagers between 13-17 years old will have their own dedicated place with a large array of options of entertainment.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
8573 Recommend
8573 past Apple Vacationers would recommend NOW Jade Riviera Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 10619reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
MARK B.
Dec 08 2018
only a couple of people were unfriendly. One was a tourist, one was a employee of one of the shops, but I think it was mostly a language barrier. Two of the staff were excellent employees. One in the buffet (Lourdes), and one in the entertainment crew (Amana). They were wonderful. All in all were very pleased with the whole trip. Great value, great time for us. We also went to Tulum, and our guide was very friendly and knowledgeable.
Customer Rating: 

TEST
Chairs and timeshare hassle
JONATHAN H.
Dec 04 2018
There were not enough chairs at the pool and too many people reserving chairs with towels and not using the. We are we not happy abou5 being hassled by apple staff for the time share at the airporg and again at the hotel. We had missed a connection due to weather and had an extra long day of flying. We were hungry and tired upon arrival to our hotel but kept getting pushed from one representative to another trying to pressure us to sign up for the time share presentation. Also, because we arrived late we missed our apple rep to confirm return pick up. They called our room at 730 in the morning the next day. Luckily I had taken the phone off the hook. We are on vacation not necessary to call that early in the morning. Overall the food, restaurants, staff pool, bars were excellent. Will go back
Customer Rating: 

TEST
JOSEPH B.
Nov 23 2018
only thing I would mention is that of the 6 of us in the group we traveled with - 2 developed GI problems/diarrhea by end of trip - that has not happened before at Now Jade and may be incidental but did put a damper on our trip.
Customer Rating: 

TEST
SUSAN D.
Nov 07 2018
Hotel was wonderful. Didn’t care for how the check in went. 1 person did the signing in then passed you off to another person that was to “go over the lay out of the resort” but really was how the resort tried to talk you it sitting in on a 2 hour session about a time share.
Customer Rating: 

TEST
Too quiet
MARY S.
Nov 03 2018
Too quiet. Very little music especially around the pool. Very little to do in the evening. Only club wasnt very inviting. Bored. Other than pool, little to do on premise. Entertainment staff had little to work with. Would not go back or recommend. Drinks were great.
Customer Rating: 

TEST
Needs updates
HEAVIN H.
Oct 30 2018
The hotel was beautiful but you can tell the rooms and and buildings are older. In our room above the balcony door there was evident water damage. We also paid for an ocean view room but to see the ocean you had to look extreme right. This was a room we booked for our honeymoon so we were a bit disappointed. Our room was also directly above the restaurants so we woke each morning at roughly 4am when they started preparing breakfast. The staff were amazing and it was very clean. The pools were also great but finding a towel and lounger was a challenge.
Customer Rating: 

TEST
Very nice resort
CRISTIAN P.
Sep 03 2018
Very nice hotel with excellent staff and excellent food ! For the rooms I would not give 5 stars because our room had a bad smell in the bathroom from the shower! We called and they came to clean it right away but still smelled(it was a sewer problem)! I didn’t like the fact that our room was cleaned almost every day at 4-5 pm and sometimes after they cleaned I still found hair on the ground! The portable crib looked dirty and outdated
Customer Rating: 

TEST
Gorgeous Resort
DAVID C.
Aug 28 2018
Now Jade is a beautifully maintained, effectively run resort with customer service off the charts. Special mention for Benjamin, the pool concierge, and Julio, Elias, and Jenner in the various restaurants. All of these men helped make our vacation experience even better.
Customer Rating: 

TEST
Hurry up and wait
DAVID F.
Aug 25 2018
This was the absolute best vacation I have ever been on! I almost booked it again a week later! Anything I could ask for, the staff helped. Great food, friendly all around, and activities I would definitely try to see again. I just want to leave tonight
Customer Rating: 

TEST
Bed bugs, many less than courteous employees, no hot water for most of our stay....
DEBRA B.
Aug 18 2018
Email sent to apple customer care
Customer Rating: 

TEST
August family vacation
DEREK D.
Aug 15 2018
Our room was fantastic for our family of four. Food was better than expected and on par with other higher end all inclusives. Staff were top notch all around. Pool was fine but needed a little maintenance. The beach was the only downside. Beautiful sand but in the water was very rocky. It was tough for the kids to play in. Kids club was awesome. Entertainment was fun and the kids liked it. You have to approach the entertainment with the right perspective but it was fun. Facilities were really clean and nice. Overall we had a fantastic vacation.
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Loved It!
Amanda B, Cold Lake, Alberta, Canada
Wed Dec 12 08:53:15 EST 2018
We stayed for a week and loved every second of it. The staff was friendly and accommodating. The food was delicious. We loved the variety of restaurants and the cafe. The pools were beautiful, although a bit deep for little ones. We loved the toddler pool for our 10 month old but wish there was an area with a medium depth pool for 4-8 year range that isn’t almost over their head everywhere. The rooms are roomy and beds were comfortable. Some wear and tear but over all very nice. We would definitely recommend for a family and will be looking into the other Now resorts for our next vacation.

Now Amber is much better
Omar M,
Wed Dec 12 08:32:53 EST 2018
We always go to Puerto Vallarta and we stay at the Now Amber. So this year we decided to go to Cancun. Well we had high expectations since we always have a great time in Vallarta. Now Jade is nice dont get me wrong but the beach is not the best and the garden view is not great at all. The food is ok and the service is ok. Now keep in mind I am comparing it to Now Amber in Vallarta. I just wish we could have gone to Now Amber instead of Now Jade. If you have never been to Vallarta you need to go. And stay at the Now Amber and you will see what I mean.

Mrs
Heather C,
Wed Dec 12 04:55:03 EST 2018
It was a wonderful holiday! The service was fantastic! Clean and friendly staff! Thank you to the following people Felix, Manuel, Roque and Geyler for the fantastic service with all the meals we had. For the special last night supper you had set up for us! For the Entertainment crew Amara, Leo, Christian, Cheno thanks for all the fun activities you had when we stayed! Your friendly smiles and cheer personality! We enjoyed this resort and would highly recommend it to all of our friends and family!

Mid size resort with full size service
CAROL S, Barrie, Canada
Tue Dec 11 14:46:11 EST 2018
This is a mid size resort with full size exceptional staff and service. There are multiple restaurants to choose and no reservations which worked great. We never had to wait more than 5-10 minutes. The food was very well presented with wonderful flavours and you could order as much or as little as you wanted. The staff were so cheerful and accommodating that they made you feel like you were eating with family. The beach is so close, no long meandering paths to get there. The pool was heated. Everything from lounge chairs to the grounds were well maintained. Great holiday, I will be back.

Great place but don't use the ATM
GVinMexico,
Tue Dec 11 12:32:28 EST 2018
Nice hotel and deal of day room was pretty nice, restaurants and buffet were very good and the service was great everywhere except front desk was lacking. Pool and beach were nice but there is a reef and lots of seaweed at times so you need to go out deep to get in a good swim. 450 meters south was a nice sand bar between reefs to body surf. You can walk for hour south to the point or north to Puerto Morales 3.5k away. Negatives... the Age of Rock show which is the Broadway production was over $100us The night we went it was less than half full. Just hope they were not lip syncing? The room bars were disappointing, no liquor (tequila) just beer? There is premium liquor at all the bars but for some reason the Don Julio seemed to run out at times? The timeshare hits if you are in lobby got a little out of hand and they also had too many throughout the property trying to get you to go to the SPA. The WiFi was spotty but included. ATM.... Bring enough cash or go to Puerto Moreles or another hotel....We needed peso quick to get into Cancun but they only had a US dollar ATM and then you could go to front desk and exchange for peso's. It was the biggest rip off we have encountered in Mexico $12us transaction fee and $6.95us service fee for $120us in cash??? Horrible! Never encountered fees like that from ATM in Mexico? Went to front desk to complain and the only other negative was how the front desk blaming the ATM company when everyone knows it was the NOW that agreed to the ATM terms? No manager ever got back to us. Lastly and very funny until you open your room door and step on one.... One night late we thought some drunk kids were coming home from bar and ate what was remaining on our plate? Next day the plates were completely cleaned but all over hallway. The next night at around 7pm we heard the same noise and when we opened the door there was a herd of Raccoons cleaning our neighbours plates. They were harmless until you maybe one night you open your door and step on one?



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
Be the first to know! Sign up for email deals. Subscribe