Jamaica

Moon Palace Jamaica


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All Inclusive    

2018 Exceptional Values!
Extra Value:
Receive up to a $1500 resort credit (booking dates, travel dates, duration, and usage restrictions may apply).
Weddings: Free Symbolic Weddings: Restrictions apply-see applebeachbrides.com.
Honeymoon: Bottle of sparkling wine, mini-cake, breakfast in bed (on request), late check-out (based on availability), two t-shirts, guaranteed turndown service, and one honeymoon dinner at select restaurants (minimum 3 night stay).

Located five minutes away from Downtown Ocho Rios, Moon Palace Jamaica sits on the beautiful beaches of Jamaica, offering sweeping views of the sparkling waters of the Caribbean. Experience impeccable service and fabulous amenities at this gorgeous, as well as a variety of entertainment all day and all night.

Luxurious suites offer spectacular views, liquor dispensers, WiFi, and turndown service. While you relax by one of five pools and the pristine beach, the staff will make sure your suite is kept to your satisfaction, restocking bath amenities and your minibar. Guests enjoy 24-hour room service while relaxing in the comfort of their suites.

Choose from one of five fabulous restaurants for a variety of gourmet cuisines. Enjoy the finest cuts of meat at the steakhouse, the fresh catch at the seafood restaurant, or try Italian, Asian fusion, or international cuisines. Sip on craft cocktails throughout the day and night at six different bars.

Activities are in full supply throughout the day and night. Try a game of beach volleyball, unwind at the Awe Spa, enjoy a cocktail at the swim-up bar, or challenge your friends and family to a ride on the Flow Rider. Dance the night away at Noir, a trendy and exclusive bar with cutting edge music and lighting equipment. With daily activities at the kids club, the whole family will find something to enjoy at Moon Palace Jamaica!

Learn more about Palace Resorts.

Find more information about Jamaica.
HOTEL LOCATION
1 hour and 30 minutes from Sangster International Airport. 15 minutes away from Dunn's River Falls.
Address:



JM
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(free)
Physician on Call
Pools
Number of Pools: 4

1 kids pool.
Water Sports on Site
Snorkeling: Additional Charge
Paddle Boats: Complimentary
Health Club / Spa
Aerobics: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Luxurious accomodations, fine dinig, delicious snacks, top-shelf drinks, 24-hour room service, wireless internet throught the property and complimentary internet service when using the resort's computers. Beach: Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 730
Year Opened: 0 Credit Cards:
ROOM TYPES
SUPERIOR DELUXE OCEAN VW W/BAL
BathAmenities. Slippers. Hair Straightener. IPOD Dock. Views are limited and may bepartially obstructed.
1 King Bed or 2 Double Beds Rollaways Available, Rollaway Charge:
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Telephone
Television
Room Safe
CONCIERGE LEVEL
Lavazza Blue machine. Bath Amenities. Slippers. Hair Straightener. IPOD Dock. PrivateBeach Lounge Chair Area w/Waiter Service, Exclusive BeachBag (one per room/per stay). Aromatherapy menu. Two 25 Minute Massages. Pillow Menu. Ocean View.
1 King Bed Rollaways Available, Rollaway Charge:
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Telephone
Television
Room Safe
DELUXE RESORT VIEW
Features 1 King or 2 double beds, Shower, French Style Balcony, Welcome bottle of wine. Nestle into your ocean-facing world of bliss as you wrap yourself in the home-from-home comforts only the palace life can bring you.
1 King Bed or 2 Double Beds Rollaways Available, Rollaway Charge:
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Telephone
Television
Room Safe
DELUXE OCEAN VIEW
Bath Amenities. Slippers. HairStraightener. IPODDock.
1 King Bed or 2 Double Beds Rollaways Available, Rollaway Charge:
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Telephone
Television
Room Safe
FAMILY DELUXE
2 connecting rooms. 1 room w/a king bed & 1 room w/2 double beds. Bath Amenities. Slippers. Hair Straightener. IPOD Dock. Welcome amenities for families. Xbox 360 inroomXbox Games upon request. Fun in the Sun Bucket Kit. Mini-bar in the kids' room.
2 Double Beds Rollaways Available, Rollaway Charge:
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Telephone
Television
Room Safe
OCEAN VIEW W/BALCONY
Room includes one king bed or two double beds, a sitting area and balcony. Room also features a daily refreshed mini-bar, A/C, 24-hour room service, turndown service, a liquor dispenser with premium brands, wireless internet access and more.
1 King Bed Rollaways Available, Rollaway Charge:
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Telephone
Television
Room Safe

OTHER INFO
Smart TV or Apple TV is available in select rooms.
Welcome bottle of wine. Seating area. Liquor dispenser.
DINING
Moon Palace Jamaica features 1 meal plan options:
All Meals, Drinks & Tips
There are 5 Restaurants at Moon Palace Jamaica:
International Restaurant - Open for breakfast, lunch and dinner.
Italian Restaurant - Open for dinner only.
Seafood Restaurant - Open for breakfast, lunch and dinner.
Steakhouse Restaurant - Open for dinner only. No reservations required except for the hibachi tables.
Asian Restaurant - Open for dinner with teppan hibachi tables.
ACTIVITIES & ENTERTAINMENT
Nightly Activities & Entertainment:
Nightly entertainment.
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
31 Recommend
31 past Apple Vacationers would recommend Moon Palace Jamaica to their friends and family
TripAdvisor Web Reviews
Based on 2242reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Jamaica Moon Palace (Five Stars) Vacation
arizonacom,
Mon Sep 24 10:54:57 EDT 2018
If you haven't been to Jamaica or thinking about going, Jamaica Grand Moon Palace is the BEST! It is wonderful for the whole family and all inclusive. Just wonderful, beautiful, fun and romanic! You won't want to leave so if you're thinking about and planning on a couple or family vacation. Go with Jamaica Grand Moon Palace. The best restaurants food and drinks on the resort with world class service from every member...breathtaking experience!

WORST RESORT IN THE NETWORK
Marshal G,
Mon Sep 24 07:48:27 EDT 2018
The service... although VERY NICE people, had fallen WAYYYYYYYYYYYYY short of what I paid for. I’ve traveled THOUSANDS of miles and paid THOUSANDS of dollars to get to this resort. We are here for 9 days. I’ve been locked out of my room 2-3x a day for the ENTIRE time I’ve been here and I’ve been here for 4 days. I still have 5 days left of this and I want nothing more than to leave this resort. I would HIGHLY HIGHLY recommend NEVER staying here. I’m a speaker and I travel all over the world to places like this, speaking at events... This is the most DISAPPOINTING “resort” I’ve ever been. It has been HIGH STRESS BECAUSE OF THEIR TERRIBLE SYSTEMS AND PROCESSES. The only saving grace is the gorgeous location and the AMAZING group I traveled here with. And although I’ll be at the other Moon Palace resorts in the network... I’ll never come to this one again. I’ll be standing on stages and in resorts all across the world from here on out, making sure I ALWAYS tell everyone how terrible this expeirnce has been so far, and to make sure no one ever spends the amount of time, money, and energy to be here... Only to be left frustrated and not serviced. I’m so absolutely appalled that I can’t even think of staying here the next 5 days. And on top of that, no one seems to care that as the consumer I paid for a product/service and I’m NOT receiving that. I’m not one to EVER do something like leave a review like this. So I’ll end by saying this... If you’re the type of business owner who believes when you exchange money for an agreed upon service, that you should get the service you paid for OR be compensated for the services NOT rendered... Then I’d recommend not staying here because this is not the type of business who believe the same principles that you do. Here’s to 5 more days of wondering how Moon Palace Jamaica’s service will continue to let me down as the EXCITED consumer who waited all summer to be here.

A hotel that doubles up on customer service and excellence.
cloverbarnett, Kingston, Jamaica
Mon Sep 24 07:26:19 EDT 2018
My 5 nights stay in this hotel was amazing, the food was good on every occasion and the customer service, friendliness and courtesy of the staff was beyond expectations. My family has decided to make this an annual vacation spot. Truly a home away from home experience that will keep us going back.

Great Stress Free Vacation Spot
Jwalters1998, Toronto, Canada
Thu Sep 20 07:32:47 EDT 2018
I have regularly stayed at Jamaica Grand when in Ocho Rios over the years and was delighted to hear that it has been significantly updated to Moon Palace. The experience is totally uplifting. The beach view from our room was both serene and spectacular. There is local cuisine available at all times which was both fresh and varied. Some of the waiters/waitresses provided exceptional service: Pier 8 staff were experienced and helpful. Shoutout to Kevin, Najir and Annika. The rooms were quite and cleaned well; the cleaning staff was courteous. Not much to do on the entertainment front. Also, avoid any restaurants that are entertaining wedding parties; there did not appear to be private dining rooms so it gets a bit rowdy. Notwithstanding, I would stay there again and encourage anyone to consider Moon Palace if you want a stress free vacation with good food and service.

Five Stars for Moon Palace Jamaica!
TinaBobinKC, Kansas City, Missouri
Wed Sep 19 17:47:52 EDT 2018
This is our second year in a row staying at Moon Palace and it continues to exceed our expectation! The resort is well kept and the room was fantastic looking out at the ocean. The gazebo is a really nice feature that was used for a wedding on our first night there. The food at each venue was fabulous. We really enjoyed the Jamaican food & fresh fruit in the Buccaneer restaurant. We ate breakfast and lunch there every day. Our waiter, Odaine, was the best and provided exceptional service and great banter about the food and drinks in Jamaica. The Momo Japanese Steakhouse provided both a delicious meal and a show thanks to the chef! Pier 8 had a great menu of both seafood and steak and a nice open atmosphere near the beach. The jerk chicken cooked right on the beach and served while sitting on the beach is an anticipated event each day! The water sport activities at the resort were easy to do with paddle-boarding and kayaking being available as well as a four person catamaran sailboat to take you out near the reef. Shout out to Dwight & Tremaine for piloting the sailboat every day for us! The pools are fantastic and the wait staff were very attentive and made sure we were properly hydrated. Odean and Daimien were awesome in the service they provided! Although we were able to set up excursions off-resort through the Vacation Planners team, we also took advantage of the resort's excursions such as the Snorkel Adventure and the Sunset Catamaran Cruise. the staff on these two activities were fun and hilarious. There's also a Dolphin Cove "swim with the dolphins" program right off of the resort. Although the Noir disco needed help with the music selection, after-hour dancing could be found at the Loud Bar and the Piano Bar. As for entertainment in the early evening, the shows at the main stage were great. Quality performers in traditional Jamaican dance, drumming and the performance of the Silver Bird Steel Drum band were all top notch! One of the highlights was the romantic Dinner on the Beach. The table, candlelight and music were perfect. The service & food was impeccable. The chef's menue and presentation was 5 Star and the maitre d and service staff made it simply one of the best dates in our 35 years of marriage! This was a great way to cap-off our week in Jamaica! Everyone at the resort is really friendly and made our stay very enjoyable...which brings us to the Entertainment team! They are always out and about throughout the day talking with the guests. They have various activities throughout the day such as games, dance lessons, etc. that we participated in. It's not just for the kids! A shout out to Simone, Yashawn, Romaine, Rahime and Johnoy! Thanks for the laughs & the FUN! We're already planning for next year..!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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