Cancun

Moon Palace Cancun


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All Inclusive    

2019 Exceptional Values
Extra Value:
Receive up to a $1500 Resort Credit (booking dates, travel dates, duration, and usage restrictions may apply).
Free Symbolic Weddings: Restrictions apply. See applebeachbrides.com.
Honeymoon: Bottle of sparkling wine, mini-cake, honeymoon dinner at select restaurants, two T-shirts, and breakfast in bed (reservations required; minimum 3 night stay).
Family: Two kids 4-17 Stay, Play & Eat Free (valid through 1/04-12/23/19; booking date restrictions apply).

Spend an unforgettable vacation enjoying the secluded, natural beauty of Mexico. The luxurious Moon Palace Cancun is located approximately five miles south of the airport on Cancun's tranquil south shore, amidst 55-acres of lush tropical foliage. The all-inclusive dining section includes all meals including breakfast, lunch, dinner, and snacks at any of the buffet style and a la carte restaurants, as well as beverages including domestic beer, select international liquor brands, and international wines.

Moon Palace is a golfer's delight! The 27-hole Jack Nicklaus Signature Golf Course boasts a dynamic layout that challenges golfers to navigate through native vegetation, numerous wetlands, and strategically placed bunkers. Each of the three 9-hole courses offers a distinctive environment that tests professionals and amateurs alike.

The all-inclusive Moon Palace Cancun offers a variety of entertainment options for family members of every age and with different interests. There are non-stop activities including bicycling, basketball, beach volleyball, tennis, a teen's lounge, a FlowRider to try your surfing skills, and mini-golf. Enjoy a refreshing swim or soak in the sun at one of the seven sparkling pools. The kids will take to the special children's areas at the pools, while adults can swim up to the bar for a refreshing frozen drink or cocktail. A supervised kids' club provides a variety of fun daily activities to keep the kids engaged.

There are two distinctive sections to Moon Palace Cancun: The expansive Sunrise section with fun activities and pools at every turn, and the recently-renovated Nizuc section with its exclusive concierge-service level. Like your own private spa, your room will entice you with a double Whirlpool tub, 24-hour room service, and luxurious décor including a marble bathroom with glass-enclosed shower.

Book a Palace Wellness Suite in the Sunrise section for a balanced vacation experience, which promotes clean eating, physical and mental well-being, and physical fitness. These suites also feature a lineup of fitness activities and CHI beauty amenities, as well as direct access to a private pool via the room's terrace.

Additional services and amenities are available at other Palace Resorts in Cancun, Riviera Maya, and Cozumel! Explore all that this incredible area has to offer! (Le Blanc Spa Resort is excluded and transfers are not included.)

Find more information about Palace Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Moon Palace is on a 55 acre plot of land only 10 minutes from Cancun International Airport and 15 minutes from Cancun Island. This secluded resort complex is on Cancun's south shore, between mangroves and a pristine beach.
Address: KM 340
CANCUN, Q Roo
QR

MX
Local Phone: 011-529988816000
Toll Free Phone: 1-800-635-1836
Fax: 011-52-998-881-6001
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (17 miles)
Pools
Number of Pools: 9
Outdoor Pools: 9     
Swim-up Bar
This hotel offers a spectacular pool area, the largest in Cancun. Features include 4 massive swim-up bars under a palapa roof, submerged lounge chairs.
Golf: ONSITE
Holes: 18
Lessons Available
Tennis
Number of Courts: 6
Outdoor Courts: 6
Lighted Courts: 6
Court Fee: Complimentary
Raquet Rental Fees: Complimentary
Water Sports on Site
Scuba: Additional Charge
Other Sports Available
Jogging Trail: Complimentary
Health Club / Spa
Aerobics: Complimentary
Massage: Additional Charge
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This magnificent beachfront property features an exclusive, secluded location among 55 acres of lushtropical foliage. Each room features a double jacuzzi and private balcony, strategically placed for spectacular views of the enchanting Caribbean. The Moon Palace features the largest swimming pool in Cancun, an amphi-theater, nightly entertainment, 13 restaurants, and 16 bars serving domestic and imported beverages. All rooms offer flat screens LCD TV's. Beach: The Moon Palace is nestled along a stretch of beach surrounded by beautiful coral. Perfect for snorkeling. New beach lounge area located in the Sunrise sections is now available to our guests. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 2314
Year Opened: 1996 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No topless bathing, no spring breakers. Restrictions apply for kids 17 and under when when using the Spa facilities & services. Please check with Spa on arrival.
ROOM TYPES
JUNIOR SUITE GOLF COURSE VIEW
Guestroom includes one king bed, a double whirlpool tub, a sitting area, and a screened, furnished terrace with golf views. Room also features a liquor dispenser, CHI bath amenities, 24-hour room service, and more.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR DELUXE GARDEN
Room includes one king bed or two double beds, a bathroom with a double whirlpool tub and a separate shower, a sitting area, and a private balcony with luscious garden views. Room also features a liquor dispenser, 24-hour room service, and more.
Rollaways Available, Rollaway Charge:On request/No Charge
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR DELUXE GARDEN
Other Amenities -
AMBASSADOR SUITE
Suite includes one king bed, a living room with a sofa bed, a double whirlpool tub, adining room, and a private balcony with ocean views. Upgraded amenities include premium liquor, aromatherapy menu, 24-hour room service, free Wifi, and more.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
CONCIERGE ROOM
Room includes one king bed, a full bathroom with a double whirlpool tub and a separate shower, a sitting area, and a private balcony with ocean views. Upgraded amenities such as top-shelf liquour, private check-in, two 25-minute massages, and much more.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
WELLNESS SUITE
Suite includes one king bed or two double beds, a double whirlpool tub, a sitting area, and a furnished balcony with garden and pool views. Room also features direct access to a private pool, access to aqua bikes, a wellness sports kit, and more.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR DELUXE OCEAN
Room includes one king bed or two double beds, a bathroom with a double whirlpool tub and a separate shower, a sitting area, and a private balcony with beautiful ocean views. Room also features a liquor dispenser, 24-hour room service, and more.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR DELUXE OCEAN FRONT
Spacious guestroom includes one king bed, a bathroom with a shower and separate double whirlpool tub, a sitting area, and a private balcony for with amazing oceanfront views. Room also features 24-hour room service, a liquor dispenser, and more.
Rollaways Available, Rollaway Charge:
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE RESORT VIEW
Guestroom includes one king bed or two double beds, a private bathroom with a shower, and a double whirlpool tub. Room also features a sitting area, CHI bath amenities, a liquor dispenser, 24-hour room service, and a private balcony with resort views.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
FAMILY DELUXE
2 connecting Superior Deluxe Gardenview rooms. One room with a king bed and connecting room with 2 double beds; Double whirlpool tub; Welcome amenities for families, video game console; Special room service menu for kids. Garden view.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Moon Palace Cancun features 1 meal plan options:
All Meals, Drinks & Tips-FULL
There are 13 Restaurants at Moon Palace Cancun:
Riviera Maya - Mexican cuisine a la carte
Caribbean - Located south of the Nizuc section, a la carte menu. International buffet breakfast 7:00 am - 11:30 am, International lunch buffet 12:30 pm - 4:00 pmDinner a la carte: 6:00 pm - 11:00 pm.
Palapa Fragata - Seafood buffet for lunch and Seafood a la carte for dinner.
La Tratto - Italian a la carte
Bugambillas - Mexican buffet for breakfast and lunch, Mexican a la carte for dinner.
El Manglar - International buffet for breakfast and lunch and Italian buffet for dinner.
Palapa Pelicanos - Grill buffet restaurant. Open for lunch and dinner.
Mo Mo No Hana - An a la carte dinner restaurant serving Oriental Cuisine.
Los Caporales - Mexican a la carte restaurant.
Palapa Barracuda - International buffet for breakfast and lunch, dinner steakhouse a la carte.
Palapa Delfines - Lunch and dinner grill.
La Gondola - International buffet for breakfast and Italian buffet for dinner.
Arrecifes - International buffet for breakfast and lunch and Brazilian buffet for dinner.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Scheduled Tours to Mayan Ruins and Area Attractions, Beachfront Reef Snorkeling, Beach Soccer, Volleyball, Ping Pong
Nightly Activities & Entertainment:
Evening Theme Parties (Latin Show, Hollywood Show, Hollywood Show, Tropical Show, Mexican Show, Cats, Moon Vision Show, Beach Party), Noir Nightclub, The Pub
CHILDREN'S PROGRAMS
Newly enhanced supervised Kids' Club! Arcade room, movie theater with concessions, beauty salon, dollhouse, mini-catwalk for girls.
Applicable Ages: 4-12 to years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
2070 Recommend
2070 past Apple Vacationers would recommend Moon Palace Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 30292reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Stanky
CHRISTOPHER K.
Aug 10 2018
Tons and tons of seaweed on tbe beach. It rotted and putrafied in the sun and the entire resort smelled like the worst egg fart you ever smelled combined with burning rubber. Food, room and sevice was excellent but the pool was dirty and WAY too many kids.
Customer Rating: 

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Tisone Review
ROBERT T.
Jun 05 2018
I've been to Moon Palace many times and it never disappoints. Due to a storm the few days prior to our trip, the beach was in terrible condition. No fault of the hotel's, and they did their best to clean up
Customer Rating: 

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Lots to do and tons of fun for the family but a few things could be better.
DEBORAH M.
Apr 12 2018
We had a great time at the resort with our family of 4. The rooms are nice, the staff was great and the resort was clean and had lots of activities to do. The fire juggling and glow in the dark face painting evening shows were amazing. We danced and partied with our kids a lot and had an amazing time. A few things could have been better. 1. It was spring break time and the resort was at capacity with families, they needed more staff. Bar service was a little slow and wait times for some restaurants were over an hour. 2. Because of the crowd I had to get up at 5am to put shirts on pool chairs to reserve them, one time the shirts were taken and not recovered. 3. In our reservation we asked for 2 beds in the room. We arrived and got a room with 1 king. I love my kids but don't want to sleep with them. We asked the front desk for a room with 2 beds and they said it wasn't possible until 4 days later so we asked for 2 roll away beds. They said they could give us 1. We got to the room and got 1 extra bed. I then took it upon myself to track down a second rollaway bed. After a tip and a phone call to the manager we got a 2nd rollaway which in the end worked out great for our family. We got a king and the kids got separate beds and still had plenty of space in the room but it was a headache to get it accomplished. 4. I expect a little price hike at the resort store but they wanted $19 for a water ball for the kids to throw in the pool. $5 on amazon. I would be happy to pay $10-12 but almost $20 for a ball is overboard. 5. The FlowRider, the machine is amazing but the line is long and can take 45 min to get a turn. It opens at 9am. We talked to guest services and arranged to have a "personal lesson" on the FlowRider at 8am the next day so we could get an hour with our family. We were happy to pay for it also. We were told someone would be there at 8. We got there and no one showed up and my kids were crushed. We were then told it was not possible. The following day we got there early to be first in line and were surprised to see another family actually getting a "personal lesson". I asked about it with the manager and got the run around. They need to make a consistent policy and stick to it including a way for families to reserve/rent the machine for 30/60 min at a time before or after normal hours. Other than the few headaches above we had a wonderful time and are planning to return in 2019 with other families and friends!
Customer Rating: 

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Moon Palace
JASON K.
Apr 03 2018
The Italian restaurant service was not good....the waiter was unprofessional and actually got into a staring contest with one our friends. The food was brought out in shifts, with about 15 minutes between people and on top of that, they forgot one of the orders. We ended up leaving with out one of the kids eating. The swimming pool was very cold....with the attention to detail that this resort had, surprised they skimped on heating the pool? The beach was a disappointment....the first 10 feet of water looked like the Mississippi.
Customer Rating: 

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Moon Palace - Nizuc
JERALD B.
Feb 28 2018
Check in was very smooth we were provided with drinks and snacks as well.. we upgraded to Ocean View... worth every penny with breakfast in bed and the sunrise and the sound of the ocean... Beach was lacking as they have a lot of seaweed... Pool was excellent and Joel made volleyball and water polo even more FUN... Food was good we enjoyed the Brazilian rest. and the Momo at Sunrise was very good.. overall very good experience.
Customer Rating: 

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Moon Palace Riviera Cancun
JOSEPH Z.
Jul 04 2017
Overall this is a great hotel for the value. Clean, well maintained, friendly staff, food was great. The only negative I would say was the service. I'd give it a 6 out of 10. The sense of urgency at the pool was almost non existent. We'd order a drink and for the time it took for the server to bring it, we had already gone to the swim up bar 4 times. No joke. Room service took 2 hours and didn't even bring what we had ordered. Service in the restaurants was much better than the pool but went with empty water glasses most of the time. I know at an all inclusive tips are normally included in the fee but we ALWAYS tip extra. Even with extra tipping, the service was still subpar at the pool. It was almost like we were bothering them when we asked for drink or food. Maybe most people don't tip and the servers know they are going to get paid anyway? I don't know but this was the first time in Mexico that we had experienced a lake of customer service. I would however go back though know what to expect. The property is very nice and the Nizuc section I would highly recommend.
Customer Rating: 

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Terrible beaches, loud AC BUT terrific staff and amazing spa
TABITHA R.
Jun 07 2017
The beaches at our resort were absolutely disgusting, quite a disappointment, luckily the pools at Moon Palace were nice. Also, the AC in our room was so loud. I enjoyed the staff, they were all very nice and helpful. The spa a the Grand (Moon Palace) was top notch.
Customer Rating: 

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Moon Palace Bailey Wedding
JONATHAN S.
Apr 06 2017
Somehow I was booked to the wrong hotel
Customer Rating: 

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JOSEPH D.
Feb 23 2017
The beach was extremely disappointing and would not select this resort for that reason
Customer Rating: 

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GREAT POOL ACTIVITIES
KATHERINE B.
Feb 11 2017
WE ENJOYED OUR STAY . POOL STAFF WAS AMAZING!FRANCESICO (PANCHO),PATTY,MIRIAM,MONSERRAT,VICTORIA,ALDO,NICO,ALFREDO,MAGNO,AND OCTAVIO!! Great job..deserves a raise.
Customer Rating: 

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Amazing!
JORDAN M.
Feb 04 2017
This was a honeymoon trip for me and my husband and we had an amazing time! The staff was great and the rooms were very clean. They had entertainment every night. We will definitely visit this place again!
Customer Rating: 

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TripAdvisor Traveller Reviews
Awesome 5 day stay
Mikeles914, Hasbrouck Heights, New Jersey
Wed Jan 16 04:40:15 EST 2019
We just stayed at the Moon Palace Sunrise from January 10th to 14th. We traveled with another couple - altogether 4 adults, a 19-year old and two 13 year olds. This resort is awesome for every age group. The food at restaurants were excellent, as was the breakfast buffet each morning at La Gondola Restaurant. We spent most of our time during the day at the Activities pool, which has games and events every hour, including pool volleyball, music trivia, aqua aerobics, water polo, etc. The Entertainment staff at the Activities Pool was awesome - Mikio, Alex, David and Alfredo really keep everyone going!! Best part of the activities pool is you do a lot or do nothing! Swim up bar and food amenities around the pool were great. And of course my son LOVED the Flow Rider. Overall this is an excellent, safe and reasonable place to stay. Only caution is if you are a big OCEAN person, the beach is beautiful but the water is a natural reef so lots of rocks and seaweed. Not really a big deal because the pools are so clean and pretty. Staff overall is also excellent and resort is super-clean. Overall this is an excellent resort, only 15 minutes from Cancun Airport, and terrific for families of all ages!

standards have dropped
david g,
Wed Jan 16 01:34:37 EST 2019
i recently stayed at ,nisuk for my 5 visit, i cant believe the change from last year, obvious cuts in staff ,shortage in products ,bar in lobby constantly running out of products,served drinks in plastic pool cups in whats supposed to be a 5 star lobby bar,tonic in drinks was like water ( no gas ) constant cues in main buffet restaurant ,the second time i visited they had no red wine so i left . The staff are fantastic at there job but there overworked & not given enough back up to do the job,drinks around pool ( when we got them ) wer often served in dirty or worn out plastic glasses that should have been disposed of a long time ago. the pool bar constantly running out of , orange juice ,pineapple juice & straws , the excuse we were given is that it was for the environment however the sunrise had plenty ,the beech palace had plenty & just before we left the nisuk had plenty of straws , how contradictory is that ? i have been for the last 4 years & totally loved the place & the staff , i recommended the palace to numerous friends & family who have all visited on my recommendation , thre were a total of 15 of us there on this my 5 visit & im sad to say this was my last visit as im so disappointed in the changes that are so noticeable to to regular guests , had there not been so many of us i would have happily came home after 3 days. on top of all that for 4 days my self & other members of our party ,suffered from intestinal cramps & all that goes with it & after talking with other guests we come to the conclusion that its an ongoing problem . this revue is from myself there was a revue listed in tripadvisor when i returned from mexico that i had not done , there is someone obviously hacking accounts & putting false revues .

Wired lounge disaster!
320rubyg,
Tue Jan 15 18:53:29 EST 2019
We were a family of 14 that were visiting the wired lounge in the sunrise building on January 15th at approximately 23:00. Two of our guests had brought in an alcohol beverage not knowing that alcohol beverages are prohibited in this lounge. These two people were stopped at the door of the lounge and asked to leave and finish their beverages at the door- both of them did. Then we noticed a group of 4 men who were drinking alcohol (cesaras to be exact) and were playing at the ping pong game and were not being asked to leave. We kindly reported this to Romain (an employee at the wired lounge) who stated he would take care of it. We waited 10 minutes, during which time one of the 4 men spilt their drinks on the floor by accident. We went back to Romain and asked again "these men have their alcohol drinks in the lounge...so are we allowed to bring our alcohol in here as well"- Romain stated no and went to speak to the men. The men in return laughed and one of them placed his drinks on the employee's desk. We asked Romain again if he would be okay with us placing our alcohol beverages on his desk, to which he replied "no drinks are allowed in here." We then explained how one of those men had placed their drinks on his desk and are laughing and continuing to play their game with no worries. We asked for Roman's manager's name to which Roman replied "his name is Alfredo but he's not here now...you can go complain at the customer relations desk." A few of us left to go file a complaint at the front desk while a few of us remained in the wired lounge. Those who remained at the wired lounge saw Roman accept a monetary tip from the group of men who had their alcohol beverages inside of the facility. We have filed our complaint at the desk but this is so unfair. There is no equality at this facility unless there is a money value attached to it. We have 7 rooms booked here at this time and unless this issue is dealt with in a convenient manner, we will not be returning. Complete bs!

Horrible
luisrJ1664HE, Cuauhtemoc Municipality, Mexico
Tue Jan 15 18:41:05 EST 2019
900 rooms! Worst mini bar (only soda) and terrible room service (fish and chips are actually small fish fingers wtf?!?) One if not the worst hotel I’ve been to... everything feels cheap and low quality

Wine tasting at Nizuc moon palace resort
Odonah, Elk Grove, California
Tue Jan 15 17:45:40 EST 2019
Eduardo at The Pub Moon Palace Resort Nizuc presented an informative wine tasting presentation. Complete with wine paired with food. His knowledge of wines is extensive. I highly recommend attending! !



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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