Cancun

Moon Palace Cancun


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All Inclusive    

2018 Exceptional Values
Extra Value:
Receive up to a $1500 in Resort Credit (booking dates, travel dates, duration and usage restrictions may apply).
Free Symbolic Weddings: Restrictions apply. See applebeachbrides.com.
Honeymoon: Honeymoon dinner and one breakfast in bed (reservations required; restrictions apply).
Family: Two kids 12 and under Stay, Play, and Eat Free (valid 6/01-12/23/18)!

Spend an unforgettable vacation enjoying the secluded, natural beauty of Mexico. The luxurious Moon Palace Cancun is located approximately five miles south of the airport on Cancun's tranquil south shore, amidst 55-acres of lush tropical foliage. The all-inclusive dining section includes all meals including breakfast, lunch, dinner, and snacks at any of the buffet style and a la carte restaurants, as well as beverages including domestic beer, select international liquor brands, and international wines.

Moon Palace is a golfer's delight! The 27-hole Jack Nicklaus Signature Golf Course boasts a dynamic layout that challenges golfers to navigate through native vegetation, numerous wetlands, and strategically placed bunkers. Each of the three 9-hole courses offers a distinctive environment that tests professionals and amateurs alike.

The all-inclusive Moon Palace Cancun offers a variety of entertainment options for family members of every age and with different interests. There are non-stop activities including bicycling, basketball, beach volleyball, tennis, a teen's lounge, a FlowRider to try your surfing skills, and mini-golf. Enjoy a refreshing swim or soak in the sun at one of the seven sparkling pools. The kids will take to the special children's areas at the pools, while adults can swim up to the bar for a refreshing frozen drink or cocktail. A supervised kids' club provides a variety of fun daily activities to keep the kids engaged.

There are two distinctive sections to Moon Palace Cancun: The expansive Sunrise section with fun activities and pools at every turn, and the recently-renovated Nizuc section with its exclusive concierge-service level. Like your own private spa, your room will entice you with a double Whirlpool tub, 24-hour room service, and luxurious décor including a marble bathroom with glass-enclosed shower.

Book a Palace Wellness Suite in the Sunrise section for a balanced vacation experience, which promotes clean eating, physical and mental well-being, and physical fitness. These suites also feature a lineup of fitness activities and CHI beauty amenities, as well as direct access to a private pool via the room's terrace.

Additional services and amenities are available at other Palace Resorts in Cancun, Riviera Maya, and Cozumel! Explore all that this incredible area has to offer! (Le Blanc Spa Resort is excluded and transfers are not included.)

Find more information about Palace Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Moon Palace is on a 55 acre plot of land only 10 minutes from Cancun International Airport and 15 minutes from Cancun Island. This secluded resort complex is on Cancun's south shore, between mangroves and a pristine beach.
Address: KM 340
CANCUN, Q Roo
QR

MX
Local Phone: 011-529988816000
Toll Free Phone: 1-800-635-1836
Fax: 011-52-998-881-6001
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (17 miles)
Pools
Number of Pools: 9
Outdoor Pools: 9     
Swim-up Bar
This hotel offers a spectacular pool area, the largest in Cancun. Features include 4 massive swim-up bars under a palapa roof, submerged lounge chairs.
Golf: ONSITE
Holes: 18
Lessons Available
Tennis
Number of Courts: 6
Outdoor Courts: 6
Lighted Courts: 6
Court Fee: Complimentary
Raquet Rental Fees: Complimentary
Water Sports on Site
Scuba: Additional Charge
Other Sports Available
Jogging Trail: Complimentary
Health Club / Spa
Aerobics: Complimentary
Massage: Additional Charge
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This magnificent beachfront property features an exclusive, secluded location among 55 acres of lushtropical foliage. Each room features a double jacuzzi and private balcony, strategically placed for spectacular views of the enchanting Caribbean. The Moon Palace features the largest swimming pool in Cancun, an amphi-theater, nightly entertainment, 13 restaurants, and 16 bars serving domestic and imported beverages. All rooms offer flat screens LCD TV's. Beach: The Moon Palace is nestled along a stretch of beach surrounded by beautiful coral. Perfect for snorkeling. New beach lounge area located in the Sunrise sections is now available to our guests. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 2314
Year Opened: 1996 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No topless bathing, no spring breakers. Restrictions apply for kids 17 and under when when using the Spa facilities & services. Please check with Spa on arrival.
ROOM TYPES
SUPERIOR DELUXE GARDEN
Other Amenities -
AMBASSADOR SUITE
Suite includes one king bed, a living room with a sofa bed, a double whirlpool tub, adining room, and a private balcony with ocean views. Upgraded amenities include premium liquor, aromatherapy menu, 24-hour room service, free Wifi, and more.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
CONCIERGE ROOM
Room includes one king bed, a full bathroom with a double whirlpool tub and a separate shower, a sitting area, and a private balcony with ocean views. Upgraded amenities such as top-shelf liquour, private check-in, two 25-minute massages, and much more.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
WELLNESS SUITE
Suite includes one king bed or two double beds, a double whirlpool tub, a sitting area, and a furnished balcony with garden and pool views. Room also features direct access to a private pool, access to aqua bikes, a wellness sports kit, and more.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR DELUXE OCEAN
Room includes one king bed or two double beds, a bathroom with a double whirlpool tub and a separate shower, a sitting area, and a private balcony with beautiful ocean views. Room also features a liquor dispenser, 24-hour room service, and more.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR DELUXE OCEAN FRONT
Spacious guestroom includes one king bed, a bathroom with a shower and separate double whirlpool tub, a sitting area, and a private balcony for with amazing oceanfront views. Room also features 24-hour room service, a liquor dispenser, and more.
Rollaways Available, Rollaway Charge:
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE RESORT VIEW
Guestroom includes one king bed or two double beds, a private bathroom with a shower, and a double whirlpool tub. Room also features a sitting area, CHI bath amenities, a liquor dispenser, 24-hour room service, and a private balcony with resort views.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
FAMILY DELUXE
2 connecting Superior Deluxe Gardenview rooms. One room with a king bed and connecting room with 2 double beds; Double whirlpool tub; Welcome amenities for families, video game console; Special room service menu for kids. Garden view.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE GOLF COURSE VIEW
Guestroom includes one king bed, a double whirlpool tub, a sitting area, and a screened, furnished terrace with golf views. Room also features a liquor dispenser, CHI bath amenities, 24-hour room service, and more.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR DELUXE GARDEN
Room includes one king bed or two double beds, a bathroom with a double whirlpool tub and a separate shower, a sitting area, and a private balcony with luscious garden views. Room also features a liquor dispenser, 24-hour room service, and more.
Rollaways Available, Rollaway Charge:On request/No Charge
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Moon Palace Cancun features 1 meal plan options:
All Meals, Drinks & Tips-FULL
There are 13 Restaurants at Moon Palace Cancun:
Los Caporales - Mexican a la carte restaurant.
Palapa Barracuda - International buffet for breakfast and lunch, dinner steakhouse a la carte.
Palapa Delfines - Lunch and dinner grill.
La Gondola - International buffet for breakfast and Italian buffet for dinner.
Arrecifes - International buffet for breakfast and lunch and Brazilian buffet for dinner.
Riviera Maya - Mexican cuisine a la carte
Caribbean - Located south of the Nizuc section, a la carte menu. International buffet breakfast 7:00 am - 11:30 am, International lunch buffet 12:30 pm - 4:00 pmDinner a la carte: 6:00 pm - 11:00 pm.
Palapa Fragata - Seafood buffet for lunch and Seafood a la carte for dinner.
La Tratto - Italian a la carte
Bugambillas - Mexican buffet for breakfast and lunch, Mexican a la carte for dinner.
El Manglar - International buffet for breakfast and lunch and Italian buffet for dinner.
Palapa Pelicanos - Grill buffet restaurant. Open for lunch and dinner.
Mo Mo No Hana - An a la carte dinner restaurant serving Oriental Cuisine.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Scheduled Tours to Mayan Ruins and Area Attractions, Beachfront Reef Snorkeling, Beach Soccer, Volleyball, Ping Pong
Nightly Activities & Entertainment:
Evening Theme Parties (Latin Show, Hollywood Show, Hollywood Show, Tropical Show, Mexican Show, Cats, Moon Vision Show, Beach Party), Noir Nightclub, The Pub
CHILDREN'S PROGRAMS
Newly enhanced supervised Kids' Club! Arcade room, movie theater with concessions, beauty salon, dollhouse, mini-catwalk for girls.
Applicable Ages: 4-12 to years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
2070 Recommend
2070 past Apple Vacationers would recommend Moon Palace Cancun to their friends and family
TripAdvisor Web Reviews
Based on 28134reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Best hotel I've ever stayed at!
Travis S,
Fri Oct 19 01:22:18 EDT 2018
Firstly thankyou to Araceli Trejo Zamudio on public relations for sorting out my Girlfriends 21st gifts, went of the way to do something extra! the staff here are brilliant and always have a smile on their faces when serving you, they pratically do everything for you, the hotel is spot less, room cleaned every day with fresh towels, I even noticed sometimes it was twice a day, the choice of food is definitely the best I've ever had at an all inclusive resort, I recommend to try momo oriental and book for the chef to go infront of you it's a good experience! Overall I can't see how anyone can complain about this hotel, its best resort I've ever stopped at

Moon Palace Nizuc Caporales
Denise Q,
Thu Oct 18 20:27:27 EDT 2018
Excellent service! Very well attended! Would love to come back!! Can’t wait to bring my whole family to enjoy this experience! We are very happy and excited to be here! All the attendants were very nice especially Angelica and Enrique who served us and made us feel very welcome.

Anniversary Tappanyaki Dinner at Momo!
vince n,
Thu Oct 18 19:35:56 EDT 2018
Arturo and Rogelio were fantastic. My wife has gluten allergy and they made sure everything she ate was gluten free. Amazing meal! Loved the French toast with Bananas and vanilla ice cream! Will be back again

Outstanding safe vacation
Dean H, Amarillo, Texas
Thu Oct 18 19:33:28 EDT 2018
The property is immaculate. The beach is maintained even with the abundance of seaweed. Nature.... embrace it !Staff is oustanding and everyone tries their best to accommodate you. Plenty to do and see. Food....hmmmm.... OMG good.. yeah there were a few items that proves God has a sence of humor and only the very few and brave should try... eat what you like..try new things... sine work...some dont...si what...its vacation.Bottom line... cant go wrong with a moon palace vacation

Moon Palace Sunrise
hartsockr, Bowling Green, Kentucky
Thu Oct 18 19:18:41 EDT 2018
Felipe Gregorio (Pancho Tequila) Dania Sergio Livier Lorenzo ¡Excelente servicio! These great people were amazing and I cannot wait to come back to this resort and to this restaurant! They are amazing at everything they do!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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