Cancun

Moon Palace Cancun


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All Inclusive    

2018 Exceptional Values
Extra Value:
Receive up to a $1500 in Resort Credit (booking dates, travel dates, duration and usage restrictions may apply).
Free Symbolic Weddings: Restrictions apply. See applebeachbrides.com.
Honeymoon: Honeymoon dinner and one breakfast in bed (reservations required; restrictions apply).
Family: Two kids 12 and under Stay, Play, and Eat Free (valid 6/01-12/23/18)!

Spend an unforgettable vacation enjoying the secluded, natural beauty of Mexico. The luxurious Moon Palace Cancun is located approximately five miles south of the airport on Cancun's tranquil south shore, amidst 55-acres of lush tropical foliage. The all-inclusive dining section includes all meals including breakfast, lunch, dinner, and snacks at any of the buffet style and a la carte restaurants, as well as beverages including domestic beer, select international liquor brands, and international wines.

Moon Palace is a golfer's delight! The 27-hole Jack Nicklaus Signature Golf Course boasts a dynamic layout that challenges golfers to navigate through native vegetation, numerous wetlands, and strategically placed bunkers. Each of the three 9-hole courses offers a distinctive environment that tests professionals and amateurs alike.

The all-inclusive Moon Palace Cancun offers a variety of entertainment options for family members of every age and with different interests. There are non-stop activities including bicycling, basketball, beach volleyball, tennis, a teen's lounge, a FlowRider to try your surfing skills, and mini-golf. Enjoy a refreshing swim or soak in the sun at one of the seven sparkling pools. The kids will take to the special children's areas at the pools, while adults can swim up to the bar for a refreshing frozen drink or cocktail. A supervised kids' club provides a variety of fun daily activities to keep the kids engaged.

There are two distinctive sections to Moon Palace Cancun: The expansive Sunrise section with fun activities and pools at every turn, and the recently-renovated Nizuc section with its exclusive concierge-service level. Like your own private spa, your room will entice you with a double Whirlpool tub, 24-hour room service, and luxurious décor including a marble bathroom with glass-enclosed shower.

Book a Palace Wellness Suite in the Sunrise section for a balanced vacation experience, which promotes clean eating, physical and mental well-being, and physical fitness. These suites also feature a lineup of fitness activities and CHI beauty amenities, as well as direct access to a private pool via the room's terrace.

Additional services and amenities are available at other Palace Resorts in Cancun, Riviera Maya, and Cozumel! Explore all that this incredible area has to offer! (Le Blanc Spa Resort is excluded and transfers are not included.)

Find more information about Palace Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Moon Palace is on a 55 acre plot of land only 10 minutes from Cancun International Airport and 15 minutes from Cancun Island. This secluded resort complex is on Cancun's south shore, between mangroves and a pristine beach.
Address: KM 340
CANCUN, Q Roo
QR

MX
Local Phone: 011-529988816000
Toll Free Phone: 1-800-635-1836
Fax: 011-52-998-881-6001
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (17 miles)
Pools
Number of Pools: 9
Outdoor Pools: 9     
Swim-up Bar
This hotel offers a spectacular pool area, the largest in Cancun. Features include 4 massive swim-up bars under a palapa roof, submerged lounge chairs.
Golf: ONSITE
Holes: 18
Lessons Available
Tennis
Number of Courts: 6
Outdoor Courts: 6
Lighted Courts: 6
Court Fee: Complimentary
Raquet Rental Fees: Complimentary
Water Sports on Site
Scuba: Additional Charge
Other Sports Available
Jogging Trail: Complimentary
Health Club / Spa
Aerobics: Complimentary
Massage: Additional Charge
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This magnificent beachfront property features an exclusive, secluded location among 55 acres of lushtropical foliage. Each room features a double jacuzzi and private balcony, strategically placed for spectacular views of the enchanting Caribbean. The Moon Palace features the largest swimming pool in Cancun, an amphi-theater, nightly entertainment, 13 restaurants, and 16 bars serving domestic and imported beverages. All rooms offer flat screens LCD TV's. Beach: The Moon Palace is nestled along a stretch of beach surrounded by beautiful coral. Perfect for snorkeling. New beach lounge area located in the Sunrise sections is now available to our guests. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 2314
Year Opened: 1996 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No topless bathing, no spring breakers. Restrictions apply for kids 17 and under when when using the Spa facilities & services. Please check with Spa on arrival.
ROOM TYPES
JUNIOR SUITE GOLF COURSE VIEW
Guestroom includes one king bed, a double whirlpool tub, a sitting area, and a screened, furnished terrace with golf views. Room also features a liquor dispenser, CHI bath amenities, 24-hour room service, and more.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR DELUXE GARDEN
Room includes one king bed or two double beds, a bathroom with a double whirlpool tub and a separate shower, a sitting area, and a private balcony with luscious garden views. Room also features a liquor dispenser, 24-hour room service, and more.
Rollaways Available, Rollaway Charge:On request/No Charge
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR DELUXE GARDEN
Other Amenities -
AMBASSADOR SUITE
Suite includes one king bed, a living room with a sofa bed, a double whirlpool tub, adining room, and a private balcony with ocean views. Upgraded amenities include premium liquor, aromatherapy menu, 24-hour room service, free Wifi, and more.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
CONCIERGE ROOM
Room includes one king bed, a full bathroom with a double whirlpool tub and a separate shower, a sitting area, and a private balcony with ocean views. Upgraded amenities such as top-shelf liquour, private check-in, two 25-minute massages, and much more.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
WELLNESS SUITE
Suite includes one king bed or two double beds, a double whirlpool tub, a sitting area, and a furnished balcony with garden and pool views. Room also features direct access to a private pool, access to aqua bikes, a wellness sports kit, and more.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR DELUXE OCEAN
Room includes one king bed or two double beds, a bathroom with a double whirlpool tub and a separate shower, a sitting area, and a private balcony with beautiful ocean views. Room also features a liquor dispenser, 24-hour room service, and more.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR DELUXE OCEAN FRONT
Spacious guestroom includes one king bed, a bathroom with a shower and separate double whirlpool tub, a sitting area, and a private balcony for with amazing oceanfront views. Room also features 24-hour room service, a liquor dispenser, and more.
Rollaways Available, Rollaway Charge:
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE RESORT VIEW
Guestroom includes one king bed or two double beds, a private bathroom with a shower, and a double whirlpool tub. Room also features a sitting area, CHI bath amenities, a liquor dispenser, 24-hour room service, and a private balcony with resort views.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
FAMILY DELUXE
2 connecting Superior Deluxe Gardenview rooms. One room with a king bed and connecting room with 2 double beds; Double whirlpool tub; Welcome amenities for families, video game console; Special room service menu for kids. Garden view.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Moon Palace Cancun features 1 meal plan options:
All Meals, Drinks & Tips-FULL
There are 13 Restaurants at Moon Palace Cancun:
Palapa Pelicanos - Grill buffet restaurant. Open for lunch and dinner.
Mo Mo No Hana - An a la carte dinner restaurant serving Oriental Cuisine.
Los Caporales - Mexican a la carte restaurant.
Palapa Barracuda - International buffet for breakfast and lunch, dinner steakhouse a la carte.
Palapa Delfines - Lunch and dinner grill.
La Gondola - International buffet for breakfast and Italian buffet for dinner.
Arrecifes - International buffet for breakfast and lunch and Brazilian buffet for dinner.
Riviera Maya - Mexican cuisine a la carte
Caribbean - Located south of the Nizuc section, a la carte menu. International buffet breakfast 7:00 am - 11:30 am, International lunch buffet 12:30 pm - 4:00 pmDinner a la carte: 6:00 pm - 11:00 pm.
Palapa Fragata - Seafood buffet for lunch and Seafood a la carte for dinner.
La Tratto - Italian a la carte
Bugambillas - Mexican buffet for breakfast and lunch, Mexican a la carte for dinner.
El Manglar - International buffet for breakfast and lunch and Italian buffet for dinner.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Scheduled Tours to Mayan Ruins and Area Attractions, Beachfront Reef Snorkeling, Beach Soccer, Volleyball, Ping Pong
Nightly Activities & Entertainment:
Evening Theme Parties (Latin Show, Hollywood Show, Hollywood Show, Tropical Show, Mexican Show, Cats, Moon Vision Show, Beach Party), Noir Nightclub, The Pub
CHILDREN'S PROGRAMS
Newly enhanced supervised Kids' Club! Arcade room, movie theater with concessions, beauty salon, dollhouse, mini-catwalk for girls.
Applicable Ages: 4-12 to years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
2070 Recommend
2070 past Apple Vacationers would recommend Moon Palace Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 23475reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Moon Palace Riviera Cancun
JOSEPH Z.
Jul 04 2017
Overall this is a great hotel for the value. Clean, well maintained, friendly staff, food was great. The only negative I would say was the service. I'd give it a 6 out of 10. The sense of urgency at the pool was almost non existent. We'd order a drink and for the time it took for the server to bring it, we had already gone to the swim up bar 4 times. No joke. Room service took 2 hours and didn't even bring what we had ordered. Service in the restaurants was much better than the pool but went with empty water glasses most of the time. I know at an all inclusive tips are normally included in the fee but we ALWAYS tip extra. Even with extra tipping, the service was still subpar at the pool. It was almost like we were bothering them when we asked for drink or food. Maybe most people don't tip and the servers know they are going to get paid anyway? I don't know but this was the first time in Mexico that we had experienced a lake of customer service. I would however go back though know what to expect. The property is very nice and the Nizuc section I would highly recommend.
Customer Rating: 

Terrible beaches, loud AC BUT terrific staff and amazing spa
TABITHA R.
Jun 07 2017
The beaches at our resort were absolutely disgusting, quite a disappointment, luckily the pools at Moon Palace were nice. Also, the AC in our room was so loud. I enjoyed the staff, they were all very nice and helpful. The spa a the Grand (Moon Palace) was top notch.
Customer Rating: 

Moon Palace Bailey Wedding
JONATHAN S.
Apr 06 2017
Somehow I was booked to the wrong hotel
Customer Rating: 

JOSEPH D.
Feb 23 2017
The beach was extremely disappointing and would not select this resort for that reason
Customer Rating: 

GREAT POOL ACTIVITIES
KATHERINE B.
Feb 11 2017
WE ENJOYED OUR STAY . POOL STAFF WAS AMAZING!FRANCESICO (PANCHO),PATTY,MIRIAM,MONSERRAT,VICTORIA,ALDO,NICO,ALFREDO,MAGNO,AND OCTAVIO!! Great job..deserves a raise.
Customer Rating: 

Amazing!
JORDAN M.
Feb 04 2017
This was a honeymoon trip for me and my husband and we had an amazing time! The staff was great and the rooms were very clean. They had entertainment every night. We will definitely visit this place again!
Customer Rating: 

Great but the amenities are a joke!
GREGORY H.
Sep 13 2016
The hotel and staff was wonderful but do not be fooled or suckered into the amenities/"cash credit" at the resort. It basically adds up to the amount/total you would pay for any amenities that you might receive anywhere in the states. They raise the price to make it look like a deal but it is not! DO NOT BE A SUCKER!
Customer Rating: 

What was expected!
JEREMY B.
Aug 15 2016
Our experience pretty well matched our expectations. We were taking our 9 and 11 year olds so trying to decide between a large resort or smaller. We went large for more options for them. While this was probably a good choice when it came to that, it was so big that getting around it was time consuming and we ended up just saying forget going to some of the activities. The evening shows we went to were entertaining and enjoyable. We played mini golf daily and they loved the Flowrider. The food was just mediocre but that was again, what we expected for all the resorts. The two fine dining restaurants were booked the whole time we were there. The beach at Moon Palace was not nice, but since you can go to the other Palace resorts, Beach Palace was beautiful. A A few consistent problems were that the bars were way understaffed for the amount of people at the resorts. This was the case at Moon & Beach Palace. It was difficult to get service. Service at the restaurants was great! Another was that it was difficult to get our fridge restocked in our room with drinks as well. Also, while 24 hour room service is included, often times it was 2 hours plus wait time to get your order and besides the restaurants & buffets there were no quick service stations to grab something that wasn't sweet. If you are taking kids, stay at the Sunrise building. Overall though, we and our children had a good experience and enjoyed our vacation!
Customer Rating: 

Golf cart- the way to go!
MATTHEW W.
Aug 02 2016
We stayed in the golf course villas and really enjoyed our stay. We didn't have an ocean view, but having our own golf cart opened so many opportunities for us that it was worth the trade off. Because we had our own transportation, we ate at many different restaurants with ease and went to a number of different pool areas on our trip. We are not golfers, but loved the golf course setting.
Customer Rating: 

ecpected more
MICHAEL B.
Apr 28 2016
drinks were watered down. had to bring my own spirits. Jacuzzi was broke in room. No wash clothes the last 3 days. They ran out. Was refused towels for an excursion that they sponsored and it required towels. Could not eat at the restaurants that we wanted as they were booked by members. Asked to be placed in sunrise but they put us in Nizuc. Had to go out to the pool at 7 AM to get a spot near the pool. Beach was full of seaweed. The membership sales pitch was rediculous. 5 Sales people. they told us about 90 minutes. We were there 3 hours and 20 minutes. I felt like I was held hostage. Dont do it unless you want to buy into there membership which is not worth it in my opinion.
Customer Rating: 

Moon palace Nizuc
MICHAEL B.
Apr 01 2016
This place was recommended by friends. We were disappointed upon arrival. We specifically booked for the sunrise section of the resort only to be put in the Nizuc section. Next the sales presentation that we were promised gifts that were changed. They told us 90 minutes but the actual sales pitch was 3 hours 20 minutes and 5 different sales people. Messed up our day and stressed us out. The pool was so crowded we had to go out at 7 am to reserve a chair. It was difficult to get towels. We didn't have wash clothes for the last 3 days. Complaining at the front desk did not resolve the problem. The drinks from the were watered down. I went to the bar and asked for an additional shot in a small glass. It was nearly all water. We had to bring our own alcohol for the drinks. And we are not big drinkers. Also talked to other guests with the same issue. The room was in need of repairs as the in room jacuzzi was broke. Having said all by that, we did enjoy our stay but we felt we overpaid for that level of services and accommodations that we received.
Customer Rating: 

TripAdvisor Traveller Reviews
Mr Sudhir Tanna
Sudhir T, London, United Kingdom
Tue Jan 16 23:27:26 EST 2018
the best all inclusive hotel in the world in my view the staff are extremely friendly and restaurants are of very high standards the new spa in the Grand is amazing and the adults swimming pools are great would recommend anybody to visit

Great Christmas Vacation at the Grand at Moon Palace
CanadaT-Bar,
Tue Jan 16 16:22:57 EST 2018
Our family (me, wife and 2 daughters, ages 15 and 17) visited The Grand at Moon Palace from Dec 24th through Jan 2nd and we had a fantastic time. The facility is clean, modern, very well equipped and top notch in all regards. Food was excellent with lots of choice for all types of eaters, from vegetarians to meat and seafood lovers. Overall an amazing resort. A few points of interest below: 1 - The property is MASSIVE. When combined with the Nizuc and Sunrise properties this is by far the largest property we've ever stayed at. When we first got there we thought it might be too big but the number of busses (from the front lobby to the front lobby) and the constant stream of golf carts made getting around very easy. Lots of walking still but overall not an issue at all. Don't be overwhelmed when you get there. 2. The Grand is a luxurious high end resort that was much more quiet than Sunrise and more quiet than Nizuc. Over the holidays, the party hotel was the Sunrise, Nizuc a decent balance and Grand much more relaxing and peaceful - we were very happy with our choice. Take your pick and you can't go wrong. Didn't see any rooms at Nizuc or Sunrise but overall those properties are more dated than the very new Grand. 3. The water park at The Grand isn't open yet. This was a BIG disappointment as this wasn't advertised anywhere on their website or in our reservation. The Grand needs to be more transparent when taking reservations about the status of the water park. We were told not to expect it to open until March 2018 at the earliest. Construction is done and looks ready to go but supposedly they are dealing with some technical issues. 4. The Spa at The Grand IS AMAZING! I didn't go to an appointment by my wife is a regular spa "go'er" and she absolutely loved it. Will make sure that I make an appointment when we visit again in the future. 5. Food was VERY good for an all inclusive resort. JC Steakhouse, Tavola, Jade and Habibi were among our favourites. The first come first serve model at all restaurants adds stress to dining choices when travelling with picky eaters. Everyone I talked to while staying at the resort thinks that you should be able to make reservations to make dining easier. Also getting into MoMo (in Sunrise) is virtually impossible and wastes an entire afternoon waiting in line at 3pm - ridiculous. Great New Years eve party completed the stay! Overall AMAZING Family Vacation! Great job Moon Palace!!

Fantastic pianist Bela Duka!
Viaggiare16, Haddonfield, New Jersey
Tue Jan 16 15:26:59 EST 2018
During our stay at Moon Palace we were treated to the talented piano performance of Bela Duka. His skillful playing and varied repertoire enhanced our dinner experience and was thoroughly enjoyable . We were able to hear his talent in both sunrise and nizuc. Fabulous!

Relaxation without worries
tarazm2017, Moorestown, New Jersey
Tue Jan 16 11:48:36 EST 2018
Wonderful place to stay with family. Lots of activities for the whole family. Several pools a few heated. Water slides, game rooms, golf, bowling lanes, beach, etc. several great restaurants with good selections. I highly recommend staying at this resort if you want total relaxation.

Good but beware of the resort credit scam
209sydney, Canada
Tue Jan 16 11:46:23 EST 2018
The good: Beautiful landscaping and pool areas. Very friendly and helpful staff in the restaurants and bars. Our room was also cleaned well and we were sure to leave housekeeping a tip everyday. Particularly great service and food at the Brazilian steakhouse at Nizuc, where we ate twice and at the Italian restaurant at Sunrise. The meal at Momo (teppanyaki) was just ok. The chef was not too engaging with the group. Nice selection of snacks throughout both Nizuc and Sunrise. The bad: If you are looking for a nice beach, in which to snorkel or swim in, this is not it. It’s okay to wade in but is murky and has a lot of floating seaweed. Not as smelly or horrible as some have reviewed, but this conditions limit the activities you can do during the day. There was very little to do at the Sunrise pool, with limited pool activities. The pool is MUCH smaller at Nizec but there is 1 waterskide and no toddler section to speak of. For younger children,the toddler area is far better at Sunrise. The resort credit situation is basically a scam. Because we did not want to sit through a timeshare presentation “that wasn’t really a timeshare” we were unable to spend our resort credits on anything. We talked to 3 different “Vacation Planners” who were very aggressive and downright rude (particularly Alejandra at Sunrise) who tried to talk us into using $600 in resort credits to swim with the dolphins at a park called Garaffon (not a part of the resort credit program) which would be an additional $400 USD for our family and then an extra $29 each to swim with dolphins. All told $600 resort credit + we pay 16% to use resort credit $96 USD + 400 USD + $129 USD = $1200 USD for a day? No thanks. As Alejandra said repeatedly, “Nothing’s for free.” No kidding. In the end, the only thing we were able to use our RC on without strings attached was 3 small bottles of overpriced tequila in the gift shop (the only thing you can use your RC on there) of which we paid $24 or 16% tax on. Unfortunately, the RC scam and pushiness of the Vacation Planners has turned us off from this resort. We will not be returning. All in all an ok Vacation if you don’t want to spend time at the beach, pretend the Resort Credits don’t exist and don’t get talked into going to a time share presentation. We spoke to other families who were unhappy with the Resort Credit situation as well. Buyer beware.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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