Cozumel

Melia Cozumel Golf-All Inclusive


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All Inclusive    

The Melia Cozumel Golf-All Inclusive offers a casual, comfortable, and inviting vacation experience certain to satisfy one-and-all. This beautiful beachfront resort is directly across the street from the island's premier golf course, which was imagined by the Nicklaus Design Group. San Miguel, Cozumel's main shopping area, is just three miles away.

Featuring an array of amenities, facilities, and unlimited amounts of fun, the Melia Cozumel Golf-All Inclusive is the perfect place to enjoy the crystal-clear Caribbean Sea and the white-sand beaches for which the resort is well known.

The whole family will enjoy the fun-packed Flintstones Land theme area. The Flintstones have found the perfect place for their vacation! Look for them at the Yabba-Dabba-Doo Bazaar and the Bamm Bamm kids club.

Daytime entertainment includes aquaerobics, beach volleyball, cooking, spanish and bartending classes, and Latin dance lessons. Watersports include windsurfing, kayaking, and some of the best snorkeling in the world. To wind down, be sure to check out the spa with its array of body treatments. Therapeutic massages, facials, manicures, and pedicures will really help you relax.

Find more information about Melia Hotels & Resorts.

Learn more about Cozumel.
HOTEL LOCATION
The property is 3 miles from the town of San Miguel, on the northwest coast of the island, on one of the largest extensions of natural beach in Cozumel. The property is 10 minutes away from the Cozumel airport.
Address: Carretera Costera Norte Km 5.8 Zona
COZUMEL
QR

MX
Local Phone: +52-987-87-29870
Toll Free Phone: 1-888-956-3542
Fax: 011-52-987-87-20995
HOTEL FACILITIES
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
There are two outdoor swimming pools offering a range of pool activities, including inflatable games and scuba instruction.
Golf: ON-SITE
Mini golf on property.
Holes: 18
Green Fees: Fee
Tennis
Number of Courts: 1
Outdoor Courts: 1
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Paddle Boats: Complimentary
JetSki / Waverunner: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Horseback Riding: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Massage: Additional Charge
Nautilus Equipment: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The Melia is a deluxe All-Inclusive beachfront resort featuring a distinct Mayan inspiration. Each of the 143 air-condi tioned rooms features a private balcony or patio, with a choice between Garden View Rooms and Oceanfront suites. Property features nightly entertainment, unlimited national and international brand drinks, and a variety of sports and activities. The only all-inclusive resort offering unlimited golf packages! Enjoy access to the second largest coral reef in the world. Beach: The Melia Cozumel Golf-All Inclusive is situated on a long extension of beautiful sandy beach with palm trees and hammocks. Watersports and beach activities such as volleyball are available. Check-in: 3:00pm
Check-out: 12:00pm
Total Rooms: 143
Year Opened: 1976 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No handicap accessible rooms. Maximum of two children aged 2-12 years sharing a room with one or two paying adults. No pets allowed. Room service is not included in the All-Inclusive Plan.
ROOM TYPES
PREMIUM OCEANFRONT
Ocean view room with one king or two double beds. Includes VIP status, strategic location and panoramic views, rain shower, deluxe bath amenities, bathrobes and slippers, coffee maker and complimentary coffee set the day of arrival.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
MELIA GARDEN VIEW FAMILY
Deluxe Garden view with 2 double beds or 1 king, private balcony or terrace. Room will allow 2 adults and 3 children 12 and under only.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
MELIA GARDEN VIEW WITH GOLF
Deluxe Gardenview room with 2 double beds or 1 king, balcony or terrace. Unlimited Golf (all).
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
ROYAL SUITE
Junior Suite with ocean view, 2 double beds or king bed, and a balcony or terrace.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
MELIA OCEAN VIEW ROOM
Deluxe ocean-view with 2 double beds or 1 king bed, balcony or terrace.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
MELIA GARDEN VIEW ROOM
Deluxe Garden view with 2 double beds or 1 king, balcony or terrace.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite

OTHER INFO
Wifi and Room service ($)
Rollaway and crib subject to availability.
DINING
Melia Cozumel Golf-All Inclusive features 1 meal plan options:
All Meals, Drinks & Tips
There are 4 Restaurants at Melia Cozumel Golf-All Inclusive:
Café Paraiso - A la carte dinner with international cuisine and a wine list in an elegant atmosphere. Resort-formal dress code applies. Reservations required.
Restaurante La Iguana - Outdoor snack bar with traditional snacks and regional cuisine during the daytime by the pool or at the beach.
La Isla - International buffet open for breakfast, lunch, and dinner service in a tropical Caribbean atmosphere next to the beach.
La Iguana Grill - A la carte dinner with international grilled dishes served in an outdoor restaurant looking out over the ocean. Resort-casual dress code. Reservations required. Open seasonally.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Snorkeling, Kayaking, Windsurfing, Dance Lessons, Beach Volleyball, Dive Store, Tennis and Soccer courts, Batting cage, Archery, Game Room, and Mini Golf.
Nightly Activities & Entertainment:
Nightly shows, Live Music, Fire Show, Mariachi Band, Mexican Party, Disco
CHILDREN'S PROGRAMS
Flintstones-land, Yabba Dabba Doo Bazaar, and Bamm Bamm Club. Videozone, Pirate themed park, "Kids Car Ed" mini highway with electric cars.
Applicable Ages: 4 to 12 years old

Children's Facilities
PlayGround
Game Room
Teen Disco
Babysitting Fee: Hourly
Advance Notice for Babysitting: 24 hours

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
335 Recommend
335 past Apple Vacationers would recommend Melia Cozumel Golf-All Inclusive to their friends and family
TripAdvisor Web Reviews
Based on 3506reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
WORST ALL-INCLUSIVE FAMILY VACATION EVER!!!
braismum, Atlanta, Georgia
Thu Oct 11 07:14:56 EDT 2018
We are seasoned all-inclusive travelers & I've never written a bad review so this is new to me. I seriously don't know where to begin. * We had booked a premium oceanfront room with 2 double beds, we have 2 kids 11 & 13 with us and were liking that there was a sofa and 2 double beds, plus happy to have the extra perks that came with premium level. * When we arrived we were directed to the premium check-in area. When we got there a room was not ready so Hassel showed us 2 rooms that we could have for an upgraded charge of $80/night additional. He showed us the rooms and they were exactly what we had booked and I mentioned that, he fumbled around saying no, so we went back down to check-in to discuss. He said to have lunch while he figured things out. When we returned after having lunch, he said it would be an upgrade and argued that the room we booked was different eventhough the paperwork I gave him described the room he showed perfectly. I asked to speak to his manager whom I really wish I could remember his name. He pretty much called me a liar and Hassel couldn't find the paperwork I gave him (confirmation from our travel agency). The manager said he'd do us a favor and upgrade us for free...to the room we already booked. He made me write it down on a form and sign it. At this point I was already ready to leave, but we had already paid, so I filled out the form. *Finally our room was ready, it was fine and the fridge was stocked with beer, pop and water. Our problem was that there wasn't much bottled water for a family of 4. We called to ask if we could have more sent the to room but they said no, not today...tomorrow you can get more. Seriously??? We tried to track down anyone to get water but for a $5 tip to a maid she gave us 1 bottle. *We went to dinner that night, dinner was fine...nothing special and went back to the room as the shows were not very engaging. In the middle of the night my husband was thirsty and we had no water so he drank tap water (a reason that made him believe it was filtered was the lack of response to receive more water and the taps didn't have warnings next to them like they have at past resorts. * Long story short, the next night my husband got sick...diarrhea,vomiting, fever. He hoped it would pass and ended up calling the EMT on staff who then called a doctor...he was prescribed meds and said it was from the water as it's unsafe to drink. When mentioning to the waiters, workers that my husband wasn't with us for dinner that he was sick and drank the water they all said "no, you can't drink it!" Yes, he should have known but they didn't provide alternatives or advertise so it is what it is. He is still sick today and this happened Sept. 23. He's been to numerous doctors, the ER and had tons of tests run, been on 6 different meds. He's starting to come around and they have all said it's a virus from the water, so PLEASE DON'T DRINK THE WATER! * Along with that my son and myself had a bit of an upset stomach, nothing like that but thinking that the vegetables may be washed in bad water or the food sat out in the heat too long! * A few more complaints and then I'm done: I know they can't do anything about it but the water in front of the resort is disgusting, we walked next door for pretty Cozumel water...the worker at the dive shop said it's like that more than nice, the food wasn't great at all and we aren't picky but we didn't eat much there, the workers all in all seem very lazy, standing around a lot and not doing their jobs, waiters, bartenders, towel/entertainment staff, maids. Last complaint is that the pools are extremely dated and dirty...there is green all around the outside of both pools. ***WHAT AN AWFUL EXPERIENCE THIS TRIP WAS, WE WILL NEVER, EVER RETURN TO MELIA COZUMEL AND SUGGEST YOU DON'T EITHER---I HAVE AND WILL CONTINUE TO SPREAD THE WORD THAT THIS PLACE IS A DISASTER

Nice for the Price
jillandbilly, Oklahoma City, Oklahoma
Wed Oct 10 07:36:35 EDT 2018
This was our second stay at the Melia Cozumel Golf-All Inclusive. We stayed in the tower on the 10th floor, room was big, clean, well stocked and comfortable. Balcony was perfect to watch the sunsets. We were there over the Independence Day Celebration weekend at which time the resort was very busy, food was plentiful and good. After the busy weekend there were fewer choices but the food was still good. The electric company shut down the power and when they turned it back on there was no air conditioning in the tower. They moved us to a room on the other side of the resort and all was well. Fantastic service, great people, pool was nice and clean. The cleaned the seaweed from the beach every morning, but the water was churned up and not the best for swimming. 100 feet down the beach is a perfect clear place to swim on the other side of the pier. Overall we enjoyed our stay at the Melia.

Second Trip Since June!
kahoru w, Sarasota, Florida
Tue Oct 09 15:53:35 EDT 2018
We had such a nice trip the last time, we came back in September for another 9 days. We stayed in the Garden room, but on the 4th floor, it offers oceans and resort views. The A/C's work great and the rooms fridge is refilled every day. Its not crowded, but the resort fun crew of Linda, Carlos, Mary and the rest keep it lively for those who want to participate. The restaurant crew is great and the food varied, the chefs do a good job of keeping the variety fresh even after 9 days. I love the daily grill. Liquor is top shelf if you ask... (within reason) there is a nice game room for the kids and there are plenty of chairs both poolside and beachside, especially low season...which is not always the case. The adult pool is quiet... The work out room is superior and the tennis courts are well kept and seldom used. The kids club was very active regardless of the number of participants. As for the 2 frequently asked questions this time of year, mosquitos and Seaweed. In mid September over 9 days, it was virtually non existent on the beach, unlike in June... Mosquitos, are unstoppable, but only at night, particularly at the outdoor Mexican restaurant...Its a bummer because the food was great...(Molcajetes). Near the lobby, the Mosquitos are not as much an issue when there is a breeze, but when there is none, then repellant seems to be sufficient...(At the Mexican restaurant, nothing works, they will bite you through your clothes! The Argentine restaurant is very good and reasonably easy to get into. This is a no-brainer from a cost-value perspective... Yes there are more luxurious resorts, (and you pay the price) but as an entry to mid level resort, and given the excellent service and staff, I give this 5 stars.

Great Resort... except for Suzy in the Kid's Club (3.5 instead of 4.5/5)
Peter77Z, Silver Spring, Maryland
Tue Oct 02 05:59:42 EDT 2018
I like thorough reviews that really give details (1) You know that they are real, and 2) They actual provide useful information. So here goes: Overall: Although most of this review is positive, our disappointment with the kids club (towards the end of the review… I started with the positive) overwhelms most positive aspects, and we may not return as a result. My wife and I were really hoping to get some relaxation time and the Manager for the kids program (Suzy) made that very difficult with how she set things up. Reservation: I was a bit disappointed with the flexibility and set up of the customer care division at the Melia. I made the reservation on their website, and there were 2 different rates (non-refundable and refundable). The difference is price was minimal (10%), and I was willing to go with that option in case I had to change things for whatever reason. Unfortunately, when I pulled up both rates at the same time, the window for the refundable automatically refreshed to the non-refundable rate to match the other window. I did not realize this, and booked the non-refundable. I contacted them immediately, and the customer care over the phone told me that I needed to write corporate. I emailed corporate, and got no answer. I emailed again 5 days later, and they started looking into the issue. They responded fairly quickly and told me that nothing could be done. I was intending on actually going there, but the lack of accommodation was not a great sign of customer service. On the rate side, I find that the price I got offered great value for the money, and I expect that it would be difficult to find such an offer on a third party website. Arrival: Airport is nice and functional. Customs lines are a bit long, but go fairly fast. We walked a few minutes out of the airport and grabbed a cab. It is half the price (Around 100 pesos instead of 200, which I guess is 5$ instead of 10). Cab ride is about 10 minutes, no more. Check-in: Fairly quick. Luggage carrier was prompt, efficient and friendly. Front desk staff was personable, and the room was ready and clean. A/C worked well. The one negative thing I would state here is the hotel (I do not think this is any individual’s fault, but more something management should put in place) really does not do a good job of explaining the amenities of the hotel. They give you the towel cards and the layout on a map, but I still do not really know what beach amenities they offer (Kayak, etc…). Many guests were not aware of the specialty restaurants, and we had to ask to get this information during check-in. We did not get any explanation on the kids club, spa, shows, activities until we asked as well. The hotel does hand out documentation, but I think they could do a better job of being clear about the services they offer. Resort: The resort is fairly small, and rarely felt crowded. This was a very nice feature. Because it is small, it is easy to walk everywhere within minutes. We have been to the Iberostar a few years back which had lush grounds, flamingos, and more of a jungle feel. The Melia grounds are very well maintained, but the resort is too small to compete with them on the natural landscape. Because you have to walk a lot more at the Iberostar though, this comes at a cost. My wife right now has a sprained knee, and limited walking was quite welcome. It is also nice to have everything close. You can quickly go back to the room, get a drink, go to a restaurant. The resort is also a short 10 minute cab ride to San Miguel. Most guests were Mexican which was fine with us. Apparently, the crowd is more American/ European during the winter months. Rooms: We had to take on a one day room at the beginning of the stay and had an ocean view for that one night. They upgraded that one night to the newer building that is right next to the lobby. The view is very nice, but we were very happy with the room that had the garden view for the following 10 days. The difference in price was not worth the extra money for us. Small differences (other than the view) include a shower head that also includes a slightly smaller room, a chair and footrest instead of a small loveseat, no additional detachable nozzle in the shower, AC is a bit less quiet, no slippers included. Beds were the same and quite comfortable. Television is modern and has a decent selection of English and Spanish channels, including some movie channels. We ended up on the first floor for the 10 day stay. They added a dehumidifier to the room which kept the moisture levels low. The stopper must have had an issue because it overflowed a bit the first time. This was not a big deal. We just emptied it twice a day, and the air stayed nice and cool and crisp. Rooms must have been well insulated because we did not hear any noise from the neighbors. Some previous reviews commented on the lack of space to put clothes. There is a fair amount of hanging space, and a couple very large cubbies behind a wooden sliding door. It was not an excessive amount and we could have used more, but for a family of 4 (wife, myself, a 6 year old girl and 9 year old boy), it was ok. For 2 people, I would think it would be amply sufficient. We did not get wifi since our carrier in the US comes with Mexico included, and the connection was 4G. Housekeeping: Rooms are kept clean. I did not see any bugs. Cleaning staff is friendly and work hard. They refill the rooms with bottled water every day. The mini bar has complementary coca cola (regular, zero), sprite, beer. Beach area: We did not spend a lot of time at the beach (built some sandcastles one day). The set-up is nice (chairs, showers near the steps going up) , the beach is very pretty and has a fairly wide stretch of sand. Water was always calm. The negative is that for many days, the water was brownish because of the mangrove nearby. There were some days that it was better, but in general, the water was not as clear as previous beaches we have been to in the Caribbean. This was not a big deal though. As some have said, there is a small jetty about a 2 minute walk. After that, the hotel is the Cozumeleno. Beaches are public in Mexico (nobody can tell you to leave). The beach in front of the Cozumeleno has much less beach (not protected as much), but the water is crystal clear. We snorkeled a few times there, and saw many fish. They are very close to the shore (maybe they are used to people feeding them?) and you can have entire schools swimming around you. We went out a little further and saw a ray and a Barracuda. Very nice. The bottom line is that the brownish water was really not a big deal for us, because it is right next door. Pool Areas: There is an adult pool, and a kids only pool. I did not see any kids around the adult pool at any time. The Bar at adult pool is very nice. In general, I do not find the pool sizes to be very big compared to other resorts where I have been. That said, the resort is small, so the pools never felt crowded which was fine. The kids pool has some inflatable toys (large U shaped raft and small house) that the kids played with. Occasionally, lounge chairs fill up at the pools, especially the adult pools. The hotel could put out a few more in my view as well as more umbrellas. Water at the kids pool was quite warm (like bath water). At the adult pool, it was also warm, but a bit more refreshing. The kids pool had music on (different styles every day), but it was not too loud like I have heard in other resorts. One of the biggest negative for the pools was that it was difficult to get towels at the adult pool. I think that in principle there is a place, but in practice, you need to go to the kids pool to get towels. It is not very far, but not convenient. Sports: I played ping pong a few times with my son, tennis once (too hot though), and mini golf. There are iguanas and an endangered dwarf species of raccoon running around. The kids really were amused by these. Activities: There are activities for adults that are placed on a board next to the kids pool. Some are quite fun (large jenga, bingo, volleyball, etc..). We did not do too many of these, and as I mentioned previously, it would have been useful to have a schedule ahead of time (know more of the activities). Gym: I did not go, but my wife used it for her knee exercises. She said it was basic, but clean. It was usually quite empty. Spa: My wife used the spa towards the end of the trip. They offer 2 -1 one spa massages (50 minutes full body). We did this twice. The massages were good. I think they also have the option of doing the massage next to the beach area, but we did not explore that possibility. Restaurants: In general, the staff in the restaurants was outstanding (Lupe, Eduardo) to name a few. The Manager for this section also works hard, and is on the floor instead of his office. For breakfast, there is a buffet. For lunch, the buffet or casual sit down option with a few more snack like options. Then for dinner, there is a choice between the buffet and 3 restaurants. These need to be booked ahead. There is no limitation on the number of times that you can book the restaurants like in some resorts. In general, I found the food to be very good. I noticed some bad reviews on trip advisor, and quite frankly, I do not understand where they come from. Not everything will be perfect, and there was the occasional thing that I did not like; however, there is plenty of choice. You can move on to the next thing, and many of the items offered are quite tasty in my opinion. • The breakfast buffet has a good variety. After 10 days, it ends a little repetitive, but not too much. Highlights include omelet station, sausages, smoked salmon, fresh juices (very good passion juice, but not every day), mimosas. They are very good at making lattes or cappuccinos, and it did not seem like many people asked for them or were aware of that fact. • For lunch we did mostly the buffet, but the snack bar was also quite good (small menu but good). The burgers were very good. Tacos with chips as well. For the buffet, I liked the grilled fish (Tuna or white fish). Both were very fresh. • For dinner, we mostly did the restaurants. The buffet was very good with themes every night. The menus for the restaurants were quite limited, but the food was excellent. The restaurants are 1) Italian, 2) International, and 3) Mexican. We only did the Italian once. They have a selection of pizza and pasta and do a good job, but we eat enough Italian back home that we wanted something different. In the restaurants, the atmosphere is quite enjoyable. The Mexican is outside where grill / snack bar is during the day. I think that the highlights were the skirt steak (great job. My son liked the ribs as well), and the Molcajete, which a seafood mixture including octopus and scallops. In general, the area where they fall short is the dessert section. They got a bit better towards the end of the stay, but in general, this is an area that needed some improvement. Kids program: Now, we come to the part of the resort that my wife and I had many issues with. My understanding of a Kids Club is that it is a place where you can drop your kids off, and that allows parents to get a bit of R&R and also have a bit of a vacation. We both love our kids and spend a lot of time with them, but having some alone or couple time was also a priority for us this vacation. The front desk person was not able to give us any specifics on the program during check-in. It was explained to us the first day by the kids program manager (Suzy) that the kids program was not a daycare, and that mostly outdoor activities (we had the schedule) were programmed every hour. These activities were sometimes more for girls, sometimes more for boys. For many of the activities, Suzy expected the parents to stay there to help to children. Also if the activity was over (the one ended after 20 minutes), she would send the kids off to find their parents. I have to tell you that this setup was not clear in the resort literature, in the reviews that I had read on any website nor during check-in. Needless to say, we were a bit disappointed. Meanwhile, there was a beautiful kids club large room, with functional AC, 2 nice TVs (for video games and movies), a nice movie selection, plenty of games and arts and crafts activities that was almost always closed. The entertainment staff was in general excellent. The decision to close the kids club room was solely due to Suzy’s decision to do so. We were told that Mexicans preferred to have their kids with them, and that the kids club was mostly empty if they staffed it. This was not true because towards the end of our stay, the club was mostly open, and kids started coming to it even though it was not really advertised. On the second day, my son was driving the little cars and was having trouble getting into the one because he was too big. When I say big, I mean long because his legs would not fit. Suzy said that he was a little fat (un poco gordito). I am thankful that my son’s Spanish is not very good, but in any case, it is not acceptable to say such things about a hotel guest. There were some arts and crafts activities where Suzy was telling off parents for not doing it correctly. My wife and a few others looked at each other thinking: “what is her problem?” Finally, I went to get a piñata and candy downtown for my daughter’s birthday, and my wife requested little plastic bags, so that the smaller kids could also have a chance to pick up some candy. We were told no (they told us it was not done in Mexico which is not true according to locals that we talked to), and at that point, my wife just lost it with them, and started yelling at the front desk. They arrived with the bags after all the candy was gone. The piñata was fun, but we did not like the attitude. Following this, we had a discussion with the general manager, who was very polite and reasonable. He was unaware that the kids club was not open. In fact, he agreed that it was supposed to be run the way that we articulated. The list few days, it was open. Our kids were getting tired of the heat and the pool, and they really enjoyed playing in there. That said, it seems that Suzy was being passive aggressive because, on a number of occasions, she would only open the door after we went to ask for it. Also she cancelled an activity arbitrarily (iguana key chains) that my daughter had really enjoyed the previous week. I am not sure what her issues were, but I would recommend that if you have kids, you check with the hotel whether the kids Club will be open. When it was open, it was quite good, and the two other women that are part of the entertainment staff were very nice and pleasant. Shows: We enjoyed the shows very much (acrobatics, fire show, Mayan show, Michael Jackson, etc...). Drinks / Alcohol: We did not order wine with the meals, so I will pass reviewing that section. We had many cocktails, and of the resorts that I have been to, these have been the best by far (compared to Fiesta Americana, Iberostar, Bahia Principe). As others have said, the resort does not use generic brand liquor. This is very much appreciated. Also, the 3 bars are conveniently located (bar grill, adult pool and buffet area) so that you can always access them easily from anywhere including for meals (where they tend to bring you a cocktail of the day anyway). The bartenders are very good and clearly have experience. Tipping: I usually tipped $1 for the room per day / For the restaurant staff, we did not have a given waiter for the entire stay, but we tipped here and there over the course of the trip. For the drinks, I tipped $1 if I had it on me (difficult sometimes from the pool) for my wife and me. I noticed most do not. We tipped the entertainment staff (except Suzy) at the end of the trip. I also tipped a couple dollars for the luggage. For the spa, we gave between $5 and $10. It is hard to know what is customary. Golf Course: We did not use it. Personally, I would not really want to golfing in the heavy heat and humidity. Checkout: It went well. No issues. I had prepaid, but paid for the spa massages and returned the towel cards. I hope this is a useful review. Cheers.

A Contrasting Vacation
Coleer, Antioch, California
Fri Sep 28 12:37:18 EDT 2018
This is the 4th Melia property my wife and I have vacationed. We stayed from Sept 15th-22nd. When we arrived we upgraded to a Jacuzzi suite and my mother in-law and her husband ariived later in the day and also upgraded. We were on the 12th floor. We had the perfect vacation for the first 3 days. The staff put in a request for a cake for my mother in-laws birthday and it turned out wonderful. We ate dinner at Café Pariso and they even sang Happy Birthday. On the night of Sept 17th at around 8PM a note was slipped into the crack of our door informing us that the government would be shutting off the power the next day at 10AM. No water, electricity or running elevators until 3PM. I understand this is not the resorts fault, but giving us a note at 8PM the night before seemed like a bad idea. If we had not seen the note and decided to sleep in late, we would have to take the stairs down 12 flights. Luckily, we had plans the next day to take a tour of the island at 1PM so we would not endure the full power outage. It was very hot and humid so anytime without air conditioning was uncomfortable. We spent the rest of the day out on the island in the heat and humidity and finished with an amazing time watching the Turtle release. When we arrived back at the hotel at around 6PM the power was back. We went to our room and discovered it was hot and humid inside. We thought that this may be normal and it may cool down after a few hours. I waited 2 hours with no relief. I then went down stairs and complained to the front desk. They told me of an issue with the pressure and it should be fixed in 15 minutes. I waited another hour with no change and the temperature actually went up on the thermostat. I went down and complained. They sent someone up to our room and confirmed that “yeah it was hot in there”. They had someone check a room on the 7th floor and confirmed it was cooler. They offered to move us for the night. We moved to the room for the night and waited an hour. The temperature did not go down and actually went up again. I went down stairs and complained again. While I was at the front desk another guest came by complaining of the air conditioning. They sent someone to our room on the 7th floor and they fiddled with the thermostat. We waited another ½ hour and nothing changed. I finally went down again and they offered to move us to another room near the Kids pool. It was around midnight and we were so hot and exhausted we agreed. The room had 2 double beds but it was only for 1 night and we just wanted to sleep. The guy that escorted us had to use his key because the key we were given didn’t work. We were never given any replacements. We were woken early the next day by someone coming into the room without knocking. Im not sure they marked the room as being in use. The wifi was out the whole day as well but this was minor compared to the air condition issue. The next day we went back to a hot and humid room. We spent that day at the pool and beach so it didn’t bother us until we went to bed. I called down to complain again and was told that it is being worked on. We spent a sweaty night in our room. We spent Thursday in Tulum and returned to another hot room. Sweat was literally dripping off our faces when we spent any time in the room I finally had enough and started to get angry. They acknowledged that there was a greater issue and offered to move us to what was called the Penthouse suite. It was 2 doors down on the 12th floor. The room was finally cooler and we could enjoy the last 1 ½ days of our vacation. This was a nice gesture but my wife but my wife I were extremely unhappy by then. My Mother in-laws room was right next door and they never had an issue after the 1st night power outage. We were told later that there was a possible issue with rooms ending in 4 and 6 because they were sharing some piping. We were in room 1206 and my mother in-law was in 1207. I have stayed with Melia in Punta Cana, Puerta Vallerta and Playa Del Carmen but will never go back here. I may never go to a Melia again. I don’t go on an all inclusive vacation to spend my nights tossing and turning in a sweaty bed. I don’t think they were prepared for the power outage.



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