Punta Cana

Melia Caribe Tropical Resort


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All Inclusive    

Step into paradise, where the palm-lined shores of Bavaro Beach lead to the Caribbean Sea. Melia Caribe Tropical Resort is magnificent, with white marble flooring in the lobby, Edwardian furnishings of rich wood, tapestry carpets, and pillars with hanging vines.

Suites are beautifully decorated and provide all of the luxuries guests would expect while on an elegant, all-inclusive vacation. For those who want to upgrade their stay, The Level at Melia Caribe Tropical Resort offers special amenities, including a private check-in lounge, access to the VIP Lounge, a private beach, exclusive access to the GABI Club, room service from 7:00 a.m.-11:00 p.m., and turndown service. The adults-only section within The Level offers additional benefits such as Energy For Life activities and access to The Quatre, an exclusive restaurant and lounge.

Enjoy a large selection of culinary delights. French, Mexican, Dominican, Italian, American, Thai, and Japanese (fee) cuisine tempt the taste buds. Sit down at a beachside grill and indulge while the tide rolls in. Every taste will be satisfied with this amazing collection of dining options.

Melia Caribe Tropical defines the family friendly vacation! Kids have their own pool for activities, and there is a Kids' Club for guests ages 5-13. There are plenty of adventures, including the bazaar, sports activities (zip wire, climbing wall, and super jumper (extra fee) and arts-and-crafts workshops. Parents can relax by the pool with their minds at ease; all activities are professionally monitored.

Learn more about Punta Cana.
HOTEL LOCATION
Melia Caribe Tropical Resort is located 15 miles (20 minutes) from PUJ International Airport, 40 km from Higuey, 90 km from La Romana and 195 km from Santo Domingo. Enjoy direct access to the Palma Royal Shopping Village.
Address:



DR
Local Phone: 809-221-1290
Toll Free Phone: 800-33 MELIA
Fax: 809-221-0809
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Casino Onsite (Paradisus)
Pools
Number of Pools: 10
Outdoor Pools: 10     
The lake-style swimming pools are fashioned after tropical lagoons. One of the pools is among the largest in Punta Cana, another is especially set aside for special events and water sports, and there is a smaller mini-pool for kids.
Golf: ON-SITE
Cocotal Golf and Country Club
27 hole par 36/72 world-class championship golf course designed by Jose "Pepe" Gancedo.
Holes: 18
Cart Fee: 65
Club Rental Fees: $
Lessons Available
Tennis
Number of Courts: 7
Outdoor Courts: 7
Lighted Courts: 7
Court Fee: $
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Complimentary
Paddle Boats: Complimentary
Motorboats: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Melia Caribe Tropical is built over 75,000 sq meters with rooms distributed throughout two-story bungalows. It is in complete harmony with its surroundings, with an eco-zone & tropical mangrove separating hotel facilities from a stunning beach area. 24-hour all-inclusive. Property features include 13 restaurants, 14 bars, nightly entertainment, a casino, five pools (including one of the largest in Punta Cana), eight lit tennis courts, Roka Adventure Park, and two Spa with full array of treatments. Beach: The Melia Caribe borders 40 km of wonderful white sand beach bordered by the spectacularly clear waters of the turquoise Caribbean. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 1138
Year Opened: 1998 Credit Cards: Visa, Master Card, Discover, American Express
HOTEL RESTRICTIONS
Men are required to wear long pants for dinner, and reservations are required for all of the a la carte restaurants. NO Spring breakers.
ROOM TYPES
FAMILY JUNIOR SUITE
Family room includes one king bed or two double beds, a sitting area with a sofa bed, a pull-out bed or bunk bed, and a private balcony with pool or garden views. Room also features children themed bedding, a separation curtain, and special kid amenities.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE JUNIOR SUITE
Junior Suite includes one king bed or two double beds, and a private balcony or terrace with views of the resort's gardens. Room also features a ceiling fan, a mini-cooler, and more.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite

OTHER INFO
Video game console upon request ($); child themed amenities
DINING
Melia Caribe Tropical Resort features 1 meal plan options:
All Meals, Drinks & Tips-FULL-All Restaurants
There are 14 Restaurants at Melia Caribe Tropical Resort:
Ma Maison - Air conditioned a la carte restaurant offering French style cuisine and service. Dress code and reservations required. Capacity for 92 people. Minimum age requirement: 18 years old.
Le Gourmet - Air conditioned a la carte restaurant offering modern international cuisine. Dress code and reservations required. Capacity for 92 people.
La Gondola - Air conditioned a la carte restaurant offering Italian cuisine with an antipasto corner. Dress code and reservations required. Capacity for 90 people.
Agora Grill - Enjoy a sumptuous beach side International buffet for breakfast, lunch and afternoon snacks/sweets. Capacity for 400 people.
Cuatro - The Level Adults Only exclusive restaurant. Enjoy a sumptuous beach side international buffet for breakfast, lunch, and dinner. Also a la carte meals are available. Capacity for 468 people.
Turkey Grill - Enjoy a sumptuous beach side International buffet for breakfast, lunch and afternoon snacks/sweets. Capacity for 468 people.
The Gabi Club - Air conditioned a la carte restaurant offering contemporary cuisine. Dress code and reservations required. Capcity for 160 people. There is an additional charge for this restaurant (does not include The Level Adults
Market Place Buffet - Features six different live cooking buffets. Air conditioned restaurant. Open for breakfast. lunch and dinner. Capacity of 390 people.
La Hacienda - Air conditioned a la carte restaurant offerinf premium traditional Mexican cuisine. Dress code and reservations required. Capacity for 108 people.
El Guarapo - Air conditioned a la carte restaurant serving traditional colonial Dominican cuisine. Dress code and reservations required. Capcity for 148 people.
The American Grill - Air conditioned a la carte restaurant offering American cuisine. Dress code and reservations required. Capacity for 155 people.
Capri - Fish and seafood from the Caribbean Sea. Minimum age requirement: 18 years old. Capacity for 92 people.
La Pagoda - Air conditioned a la carte restaurant serving Thai fusion cuisine. Dress code and reservations required. Capcity for 90 people.
Hokkaido - Air conditioned a la carte restaurant offering Japanese specialties with Teppanyaki show tables. Dress code and reservations required. Capacity for 36 people. There is a $39 per person surcharge for this restaurant.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Shuffle Board, Beach Volleyball, Soccer, Water Polo, Yoga, Dance Class, Spanish Lessons, Ping Pong, and Board Games. Two YHI Wellness Centers. Non-motorized watersports included.
Nightly Activities & Entertainment:
Theme Parties, Live Music, Casino, and a variety of international musical shows are available.
CHILDREN'S PROGRAMS
Baby Club: from 4 months to 4 years. Kids' Club: from 5 to 8 years old. Roka Flash: from 9-13 years old
Applicable Ages: 0-13 years old.

Children's Facilities
PlayGround
Game Room
Teen Disco
Children's Pool
Babysitting Fee: $
Advance Notice for Babysitting: 24 hours
Arcade for teenagers with Play Station, Nintendo & other electronic games.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
3042 Recommend
3042 past Apple Vacationers would recommend Melia Caribe Tropical Resort to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 18116reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Warning - renovations not complete
DAVID K.
Jan 09 2019
Despite confirming with Apple the day before travel, the renovations at Melia Punta Cana was not complete (when booking it was due to be completed by 12/15). This was my 6th stay at a Melia and by far the worst. All the things my kids looked forward to were not complete or not open - including the water park, zip line, climbing wall, and Japanese restaurant. The family suites are not available so my kids were not in promised bunk beds but in a pull out couch and a rollaway. In fact, only 3 restaurants were available to families and were so packed that service was horrible. My friends dinner was dropped on the ground by our waiter and nobody cleaned it up or brought her a new one. We had to go to bars outside for drinks including waters because the waitstaff was overwhelmed. We were unable to bring 9 year olds to Kids Club as there was nothing for them to do. The staff were all very kind and trying to be helpful but it was a disaster all around.
Customer Rating: 

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GEORGE T.
Nov 07 2018
We were very disappointed with our visit and this was our 3rd time vacationing at the Melia.Based on the information you provided that everything was restored after the fire,in terms of restaurants ,transportation and the major Renovations taking place,We decided to visit again.To our dismay, restaurants were very limited ,quality and selection of food was very poor (same menu everyday)transportation was limited and generally the resort was not up to par and understaffed.If we had been told there was construction being performed & the closure of so many restaurants and the Limited transportation And the uncleanliness of the beach which was not groomed well As the adjacent resorts were. We would never have gone to the Melia. In addition very aggressive and pushing the timeshares on their new resorts they are building.
Customer Rating: 

TEST
Not Recommended.
CONNIE S.
May 11 2018
The rooms are very outdated. The resort is too spread out. You have to walk a good distance to get anywhere or wait for a train. Pool area is excellent. Food was better then any all inclusive resort we have previously visited. We had no hot water for hours one day. The next day we had no water at all for a few hours.
Customer Rating: 

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MICHAEL K.
Feb 16 2018
Food was NEVER hot via buffet at best warm. It would be illegal to serve that way in the US. Hotel check in was a mess people cutting line, under staffed at front desk, took forever to find my reservation. Check out was the same and they charged us 1.00 each hotel exit fee, which I found out no on else from our group got charge. I blame on the hotel management for under staffing at key times, no proper training on customer care and how to meet or exceed expectations. Employees seemed to want to help but just could not execute. Others in my group experianced worse with wrong rooms from what they booked to when they walked in room. Just a hot mess.
Customer Rating: 

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Not impressed
REBECCA M.
Dec 29 2017
Not impressed, The I enjoyed the pool more than the beach. The food was god awful and our floor in the hotel was disgusting. It was filthy and sandy. They never swept, only mopped the sand around with cleanser and water. Our toilet didnt work. Our patio door was broken. We only got wash cloths one day out of the entire stay. And the pillows on the beds were awful. I slept on my airplane neck pillow instead. The only good thing about this place was the pool, the scenery, the staff was friendly and of course, the free drinks.
Customer Rating: 

TEST
relaxing week
KAREN D.
Aug 14 2017
the hotel and staff were great. No issues getting to and from by walking or Train. Beach had no issues getting a chair, but the loose seaweed was everywhere. Pool was large and clean, but too deep in most places 4.75 feet average. could not get from swim up bar with drink. Was looking forward to the teen club, but it was closed. No Arcade. grounds were beautifully maintained. Food was good at all restaurants and buffet.
Customer Rating: 

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June 2017 Visit - Please read before you book
JAMES G.
Jun 13 2017
This hotel was a complete let down from the ratings. you can't get anywhere without a golf cart ride or on the train that goes by. Nothing is easily accessible. The Apple Representative at the Hotel - Alex was the rudest person i ever dealt with. It is a shame that he even wears a badge representating a company like Apple. His customer service skills definitely need to be refined. Very difficult to get the room consistently cleaned with towels daily. I was very disappointed in the hotel. The pool and the beach along with the weather were absolutely the best. I would not go back to this resort, you can't get anywhere without usinga golf cart that they drive around.
Customer Rating: 

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Vacation
FERNANDO G.
May 08 2017
Melia Caribe Tropical is an excellent resort hotel. From the beginning to the end of my vacation I received nothing but excellent service!
Customer Rating: 

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Memorable Stay
TINA S.
Apr 17 2017
Everything was so nice, Staff so friendly and nice. Would absolutely recommend this place. I just had two things I wasn't happy with. Could not get washcloths and no one came to clean our room the last day. We had no clean towels. We spoke with other families when leaving,and those were the only complaints they had also. Loved the trip.
Customer Rating: 

TEST
Very Nice Grounds but food/service lacking
JEFFREY R.
Apr 13 2017
Grounds were very nice and well keep. Unfortunately the food quality was subpar and lack of service at pools and beach was frustrating and allowed the plastic cups to become garbage. After complaining the service and pool/beach was much better but the food quality was still only average. Spend the extra for the Level or better yet go the Hard Rock (which is more) where the food and service will exceed expectations
Customer Rating: 

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ROBERT T.
Apr 08 2017
Took to long to check in
Customer Rating: 

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TripAdvisor Traveller Reviews
Don’t waste your money
ashleyesp, Herndon, Virginia
Wed Jan 16 05:19:47 EST 2019
I hate to say this but this was hands down the worst vacation I’ve ever been on. I literally feel like I survived the 4 days I was there. Went on a girls trip and have never had a worse experience at a resort/hotel in my entire life. So much so that I actually created an account to write this review in hopes that I can save someone else from the horrible experiences we had here. First, the place is beautiful in pictures, and the lobby area is definitely spa-like and serene. However, when you look up at the resort walls, they’re all lined with barbed wire. Nothing like a sense of fear to welcome you to your resort. Everything in the resort is absolutely filthy. I don’t think a mop had ever seen the floor of our hotel room. When we arrived in our room, I took off my sneakers and walked around in socks for about an hour before I removed them to switch to sandals - the socks were so filthy and covered in grime and dust that I had to throw them out bc I couldn’t bear to put them in my suitcase next to anything else. Needless to say walking barefoot on the floor of the room was about equal to walking barefoot outside. The surface of the bathtub was no different - everything was absolutely covered in a thick film of dirt and grime. Try enjoying yourself for 4 days in a hotel room that you’re too repulsed to even touch anything in. There was a decaying lizard carcass by our dining room table in our suite. It had clearly been there for a very long time. I’m gagging even thinking about it as I’m typing this review. Hair that was dropped on the floor from a hairbrush remained there the entirety of our trip. As did the dead lizard who had clearly been there for a few weeks. We were too grossed out to even sit down on the toilet seat, and we wore flip flops in the shower. The AC could not be controlled in our room - it was constantly blowing and freezing no matter what we tried. The ac vent above the bathroom sinks dripped on us constantly as we tried to get ready in the mirror - repulsive and awful to deal with. There were no wash cloths available anywhere, only hand and bath size towels. Our toilet just straight up broke at one point, and the guy who came to fix it AN HOUR LATER spoke literally not a word of English. Which brings me to my next point. Good luck communicating with the staff. The only people who speak English well are the guys hired to hype the nighttime dance parties. The people you actually need to speak English are impossible to communicate with: the maintenance people if something breaks, the maids who clean your room, anyone who answers the phone if you call the front desk/concierge (after 3000 rings), the servers at the restaurants, security. Good luck trying to find out anything at all in any kind of detail because nobody has any idea what you’re saying. NOT 5-star service by ANY means. Which brings me to my next point. The food situation here is terrifying. If you enjoy eating even a little bit, DO NOT COME HERE. The food is some of the most disgusting I’ve ever had in my life. What I could bring myself to eat was bland, over cooked, and tasteless. There are multiple buffets which are disgusting - the food isn’t labeled beyond a generic category “fish, beef, rice, sandwich, salad” and the people who work there don’t speak English well, so good luck guessing what you’re eating. Anyone with any kind of dietary restrictions should avoid at all costs because your needs will absolutely not be met or understood. If you’re brave enough to eat it, I can see why some people on here are saying they got sick - food items every day looked like they’d been sitting out for hours. Charcuterie type meats like salami, and the cheeses that were presented with them were covered in condensation, not cold at all, and looked limp and soggy. Every bread product I tried was dry and disgusting. There are a few restaurants that are a la carte, all themed by region “Italian, French, American, etc”. Well I don’t know who categorized these restaurants bc none of the food in them was even remotely authentic. We went to the Italian restaurant one night - the food was barely Italian. I ordered a caprese salad - I got tomatoes with dressing and some kind of firm yellow cheese that they called “mozzarella” - it was most certainly NOT mozzarella and it tasted disgusting. Also got the lamb ossobuco there and it tasted fishy. I’m gagging writing this. Went to the “French” restaurant another night, ordered a shrimp dish that was literally like eating Chinese food - shrimp with orange sweet chili sauce. Not French at all, way too sweet, and was served with mashed potatoes that tasted repulsive. I literally came home from the trip 5lbs lighter because I couldn’t bare to eat hardly anything. Lack of food is hard enough to deal with for 4 days. Now add in extreme dehydration. The drink situation here is even worse than the food situation. First of all, everyone knows in the Caribbean you can’t drink the tap water. I’ve been to many places in the Caribbean and have always found it very easy to get bottles of water. Well not here. The only bottled water available was two tiny bottles a day in the room delivered by the maids. After you finish those, good luck. All the restaurants and bars served questionable water from either a pitcher or an already opened clearly refilled glass bottle, that tasted noticeably different and dirtier than the bottle water. Whenever we asked for a sealed bottle of water instead we were straight up told “no”. So any hopes of having a good time and drinking alcohol on this trip we’re completely shattered for me on day 2 when I was trying to rehydrate myself from the night before and found that no safe unquestionable water would be made available to me. Which lead to an incredibly miserable day of being horribly thirsty and dehydrated, and then meant I barely could drink any alcohol the rest of the trip for fear of not being able to feed or water myself back to health the next day. By day 4 my friends and I were all noticeably puffy and in literal pain from extreme dehydration. The only option besides sugary soda, which none of us drink, was club soda, which none of us particularly enjoy but were forced to drink anyway for lack of another safe option to hydrate ourselves. There is NO top shelf liquor available at this resort. It is all low quality random brand liquor that tastes as such. There are no craft cocktails or specialty island type drinks available. Just rail liquor and whatever juice/soda you pair with it. There are no drink menus. The wine is simply “red” or “white”. No varietals. The milk when you get coffee is “milk”. No cream or half and half or soy or almond milk. NOTHING about this place is the “5 stars” they claim they are. Everything also closes early. Restaurants close at 10. Most of the restaurants aren’t open for breakfast - only buffets and the food selection is so disgusting for breakfast. The beach and pool have drink-only waiters, no food service. You have to go into the disgusting buffet with the sweaty warm cheese and meats to get your own food and Carry it yourself back to your beach chair. They don’t set up the beach chairs for you. You have to go get your own towels and then search around to try to find open chairs and drag them around yourselves into a group across the sand and set everything up yourselves - NOT 5 stars. Waiters on the beach/pool deck are very scarce and don’t check on you regularly. No sunscreen provided by the resort - NOT 5 stars. The pool bar closes early at 6. No night swimming. Hecklers on the beach will constantly harass you and interrupt your conversations with your friends to try to get you to buy their crap (creepy massages, hair braids, crappy beach bags) and the resort does nothing to keep them off the property and give you peace and quiet. “All-inclusive” does not include room service. There’s a charge for it. So the front desk suggested we stop by the buffet near our room to get some drinks and bread rolls and cookies to have in the room while we got ready. We went to the buffet and were told no we couldn’t have anything unless we ate it there in the buffet restaurant. There’s no consistency or communication amongst the staff within the resort. On our last day we wanted to get some dry cereal for breakfast (only thing that was safe) before we left for our flight. We got on one of the golf carts that drive around the resort and asked to be brought to a breakfast restaurant - where he took us was closed. We hopped on another golf cart and asked for the same thing - he took us back to the lobby where there is no breakfast restaurant. We asked another person where was open for breakfast, he didn’t know. This place is an absolute JOKE. It is 2 stars at best. I would literally never come back here even if you paid me to do so. Please do yourself a favor and stay far away. There are so many other beautiful places in the Caribbean to visit - don’t ruin your trip and waste your money going here. Also, melia tropical all inclusive, melia Punta Cana beach, the level melia..... these are all the same property. It’s just different hotel rooms within the property, but the grounds, beach, pool, restaurants, service, etc are all the exact same resort. STAY AWAY.

Huge resort
Karen F, Vancouver, Canada
Wed Jan 16 02:46:48 EST 2019
So much space so much to do. As far as all inclusive goes best ever food. The only downfall is needing transportation to get to all the places. You can always find a pool deck chair or one at the beach. Overall its been the best.

Horrible
ccampoverde, New Jersey
Tue Jan 15 10:51:42 EST 2019
Stayed in room 2831 close to the "Kids Pool" -Could not even get some sleep because they worked all night. -Pools were dirty, staff was not nice on the adults side. -Room service is an extra charge -The main lobby smelled like paint, my son was very sick from the smell. -If you don't tip you will get bad service JFYI DEFINITELY NOT COMING BACK HERE EVER AGAIN!!!!

Good !
Tobel s,
Mon Jan 14 17:20:22 EST 2019
Good room service, I loved the show at the pool, the restaurants have a good variety of food. When I arrived there were a lot of people but the receptionist that I had was very fast and kind. Thank you.

Great people
Collin S,
Mon Jan 14 15:00:38 EST 2019
Amazing place with amazing people. Everyone there was extremely nice and friendly especially Alfredo Francisco our gex host who made sure we were having an amazing time, helping us book reservations to excursion and restaurants. Alfredo made our time here more enjoyable for sure. Also our waiter Andres at the riviera was the nicest waiter I have ever had the pleasure of meeting.



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