Punta Cana

Luxury Bahia Principe Esmeralda


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All Inclusive    

2018 Exceptional Value!
Honeymoon*: Bottle of wine and box of chocolates, bathrobes and slippers in room upon arrival, turndown service, 20% discount on couples spa massage, late check out upon availability, special room decoration, and surprise gift. Proof of marriage required. Must be within 6 months of original wedding date.

Please note that this hotel will become family friendly on May 1, 2017.

Secluded, charming and upscale, Luxury Bahia Principe Esmeralda, Don Pablo Collection is an oasis of tranquility in the sun. There are numerous tropical gardens that serve as a frame to small streets in which guests can take a stroll. The ocean breeze is the perfect complement to the natural surroundings.

Accommodations are all Junior Suites with a sitting area, full bathroom with Jacuzzi tub and separate shower, mini-bar stocked regularly, and flat screen plasma satellite TV, and balcony or terrace. VIP amenities and special dining privileges include unlimited ŕ la carte dinners, 24-hour room service, bathrobes, and slippers. Guests can enjoy all facilities of the Bahia Principe Bavaro Resort Complex including Bahia Principe Village. This replica of a Dominican village has a festive atmosphere of shops, a casino, restaurants, bars and a disco.

Bavaro Beach is highly regarded as one of the best beaches in the world. At Luxury Bahia Principe Esmeralda, Don Pablo Collection, guests can enjoy watersports including windsurfing, kayaking, sailing, boogie boarding, and snorkeling. Want to try scuba? All guests can try a scuba diving lesson in the pool!

Enjoy access to the facilities, restaurants, and bars at Grand Bahia Principe Punta Cana, Grand Bahia Principe Turquesa, Grand Bahia Principe Bavaro, Luxury Bahia Principe Ambar Blue Don Pablo Collection Adults only*, and Luxury Bahia Principe Ambar Green Don Pablo Collection Adults Only* (except main buffets).



Find more information about Bahia Principe Clubs and Resorts.

Learn more about Punta Cana.

*Proof of marriage required. Must be within 6 months of original wedding date.
**must be over 18 years old until hotel become family friendly on May 1, 2017.
HOTEL LOCATION
The Luxury Bahia Principe Esmeralda is located in the east coast of the Dominican Republic, 30 minutes from the Punta Cana airport.
Address:
PUNTA CANA


DR
Fax: 809-468-4327
HOTEL FACILITIES
Barber / Beauty Salon
Business Services
Car Rental
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Casino Onsite
Pools
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
1 big lake-style pool. Children's pool. Kids waterpark. One bar in pool. Outdoor Jacuzzi area.
Golf: NEARBY
Punta Blanca Golf Club Course, designed by Nick Price
Holes: 18
Tennis
Number of Courts: 1
Outdoor Courts: 1
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Wind Surf: Complimentary
Health Club / Spa
Jacuzzi: Additional Charge
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
At the Luxury Bahía Príncipe Esmeralda Don Pablo Collection you'll enjoy exquisite treatment. Located in the first row of the Gran Bahía Príncipe Bávaro Resort Complex you'll spend the best vacation of your life, in unique surroundings. This property features 3 restaurants, snack bars, 4 bars, WiFi in lobby area, full service spa ($), 24-hour WiFi, unlimited a la carte dining & exchange privileges within the Gran Bahia Complex, except Luxury Bahia Principe Fantasia, Don Pablo Collection. Beach: Check-in: 3 p.m.
Check-out: 12 p.m.
Total Rooms: 570
Year Opened: 2009 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
As of 01/01/18 arrivals, all Grand Principe Hotels & Resorts will include free use of in-room safety deposit boxes for all of their guests.
ROOM TYPES
JUNIOR SUITE DELUXE CHARTER
Adults only guestroom includes one king bed or two full beds, a fully-equipped bathroom with a hydro-massage tub and separate shower, and a private terrace. Room also feaures a minibar, 24-hour room service, Wifi, and more.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE DELUXE CHARTER
Guestroom includes one king bed or two full beds, a fully-equipped bathroom with a hydro-massage tub and separate shower, and a private terrace. Room also includes 24-hour room service, a minibar, Wifi, and more.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE DELUXE
Adults only guestroom includes one king bed or two full beds, a fully-equipped bathroom with a hydro-massage tub and separate shower, and a private terrace. Room also feaures a minibar, 24-hour room service, Wifi, and more.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE DELUXE
Guestroom includes one king bed or two full beds, a fully-equipped bathroom with a hydro-massage tub and separate shower, and a private terrace. Room also includes 24-hour room service, a minibar, Wifi, and more.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite

OTHER INFO
Complimentary Wifi internet access throughout the resort (up to two devices).
Complimentary Wifi internet access throughout the resort (up to two devices).
DINING
Luxury Bahia Principe Esmeralda features 1 meal plan options:
All Meals, Drinks & Tips
There are 5 Restaurants at Luxury Bahia Principe Esmeralda:
Arrecife - Beach buffet and bar
Takara - Restaurant where our chef prepares Japanese cuisine and fusion, combining new and traditional recipes with original seasonings.
Los Geranios - Buffet dinner serving international cuisine.
Bella Italia - Gourmet Italian a la carte restaurant. Open for dinner 6:30pm to 10:00pm. Non-smoking restaurant.
Jazmin - Buffet restaurant open for breakfast, lunch and dinner.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Diving Lessons (in pool), Football, Dance Lessons, Kayaks, Catamaran Trips, Billiard
Nightly Activities & Entertainment:
Disco, Casino
CHILDREN'S PROGRAMS
Team Parrot (ages 3-7), Team Monkey (8-10), and Team Wildfires (11+)
Applicable Ages: 3-17

Children's Facilities
Game Room
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
603 Recommend
603 past Apple Vacationers would recommend Luxury Bahia Principe Esmeralda to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 7289reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
HORRIBLE Customer Service
CANDACE B.
Nov 18 2017
We had a trip planned through apple vacations since July 2017. We arrived at Esmeralda Principale 11/10/17 we attempted to check in with the front desk and they told us that our rooms were not available. The front desk person advised us to go have dinner and once we finish with dinner our rooms would be ready, being that we had a long flight we agreed to have dinner. Once we finished with dinner we went to the front desk and they said our rooms were ready. Now we requested to have the rooms connecting but they said they were unavailable. We are taken to our rooms which were on the same floor just accross the hallway from each other. We finally get settled in and we see roaches on the wall and so we attempted to pull out the dresser and there was dead roaches in the back. I attempted to grab a soda out of the refrigerator and it was hot and next thing I know another bug came out of the refrigerator. I go to take a selfie and the mirror is dirty and then I went in the bathroom and the tub has papers inside of it. First thing we do is call the front desk and we spoke to a manager Oscar and he kept on telling us he will fix the issue. So we were under the impression that he was going to come to the room and see what we were talking about. No instead he sends the bell boy (Emmanual) to our room to help move our stuff. Emmanuel was the nicest and most generous person at this resort. We move to another room and this time the rooms connect which is what we requested from the beginning. Only this time one room has a queen sized bed and they put a pull out bed next to it. Im very upset only because thats not what I paid for. What I paid to sleep in was a full sized bed. The next day we called the front desk and told them the situation and they kept referring that we contact apple because they couldn’t accommodate with our request. They move us for the 3rd time to two rooms with full sized beds but the rooms are not connecting. They made us wait till 2:00pm. I really think its unfair that we had to move for a whole day because they couldn’t accommodate with our room request. We would like to know how will apple acclimate for our time loss? Please see the pictures below as proof that this place is not a 5 star hotel it can’t be your reviews online were false and something needs to be done to fix this. We paid too much money for this trip to go as bad as it did. We spoke to the front desk and we were told that the rooms only come with King and that double beds were a special request and we are not Guaranteed a double bed. When we booked our trip we were given the option of to double beds and we were never told that double beds were a special request. If this request was known by Apple when we book we should have been offered four separate room with king beds we are not couples we are friends they automatically thought we were together which was totally wrong you never assume you should just ask. We also lost a day and a half of our trip trying to get settled in our room. Compensation is needed for the horrible experience we had and also I will be taking this up with the better Business Bureau along with my request to Apple Vacations.
Customer Rating: 

Bahia Principe Esmerelda
MARVIN E.
Nov 02 2017
Dirty steps and floors in our building. Cracked and chipped floor tiles in the hallways and on the stairs. Moldy tile grout in the bathroom. Tub and shower surrounds need re-caulked. Saw cockroaches twice in our building and twice in the Maiko Japanese restaurant. It appears the have put all of their money into building Ambar Green and Fantasia and let the rest of the resort go.
Customer Rating: 

Uncomfortable and Food Poisoned
MATTHEW V.
Jul 08 2017
This is nowhere 5 star resort. The beds are hard as rocks, the maids try to enter your room with the do not disturb sign on the door, and my wife had food poisoning and was very sick for 3 days. Way too man kids. Over 200 kids to be exact. Entertainment is awful. Overall this place ruined our honeymoon.
Customer Rating: 

Bahia Esmerelda
RYAN G.
Jun 26 2017
Staff was great. It is a very large resort, but the Esmerelda property is closest to the beach. There is a tram that runs throughout on a regular basis if you want to go to restaurants on the other properties or to the village resort area. Only complaint is you have to get up early (630/7 am) to put towels down if you want a decent spot around the pools or beach. Not much the hotel can do about that. Overall we had a great time.
Customer Rating: 

Too much noise
DEBORAH E.
Jun 17 2017
Our room was directly behind the stage...yes, directly behind the stage. the noise was terrible. There was no rest or relaxation, in our room, during the evening hours. I cannot believe they would consider giving people this room. We asked for a change but were told there was a room way in the back...long way from beach etc. No one was at all concerned about our discomfort. The staff did not care at all. It was as though giving us this room was a big joke to the staff.
Customer Rating: 

The worst vacation that I have ever taken
JAMES T.
Jun 01 2017
When we first arrived they told us that our reservation was cancelled and they did not have our name in the system. We waited around for 3 hours in the lobby (Sweating as we had on long pants), Finally I had the ask for the manager that could barley could understand English or even speak it. One of the guest had to help me speak to them since they were fluent in Spanish and English. After fighting with them for another 45 mins we finally were able to get into a room & were told we would have to move the next day. (which I threw a huge stink over & they left us alone) "I even provided all our travel documents." The staff was not friendly what so ever & was always looking for a hand out, they would even wait by you with there hand out. The room was never restocked,(mini bar, towels, soap,ect..) drinks that we had the night before were not even thrown away. We had dirty sheets with blood stains on them one night and had to have the house keeping change them. Trying to get the house keeping to do any of that was not fun neither, they did not know any English. They even walked into our room one afternoon as we where changing getting ready for the pool after our room was already cleaned. The restaurants had you on a time limit even though it took them for ever to bring your food out (I did not finish one meal), they told us that we had to leave because the next reservation was about to arrive. I have never heard of that in my life it was horrible. The buffet would open at 12:30 and close @ 3:30 for lunch, if you arrived at 3:00 good luck getting drinks or even your plates picked up, plus the food was cold and they did not refill it. Pool bar & wait staff (No English) 2 persons the whole week. The one lady would walk around and try to refill your drink every 1.5 hours the bartender was so overwhelmed with all the orders. The beer was luke warm & hardly and ice if any in the mixed drinks, try and get a frozen drink was a joke they never had any ice. The beach was nasty with all the seaweed or what ever it was. They never handed us any information for anything going on in the resort, they had entertainment 1 night which was our last night. The Apple vacation guide was never around & when you did find him he was short with you and never really answered your questions, unless you wanted to book a trip with him ( he was way over priced & wanted cash). He even told us the wrong pick up time to catch our flight back.
Customer Rating: 

TO TO TO MANY KIDS!!!!
DEBORAH F.
May 29 2017
Loved the Bahia Principae Esmeralda BUT.....to to to Way to many kids!! They were at the swim up bar in adult quieter pool. Fantasia behind our hotel is a child friendly hotel and they took over the beach and our pools. Disappointed but still had a great time. Food excellent!!! Will not be back unfortunately 😟. Entertainment fair. Bars extremely small seating 6 at some to 12 others could not ever get a seat to sit. Boring... had to sit with the other loud tables.
Customer Rating: 

DANIEL G.
May 22 2017
Resort overall was nice. Clean and spacious room. Beach was popular but beautiful. Entertainment was fun. Only disappointment was the food. We were unable to get in to many restaurants despite trying to make reservations our first day there. 2 of the 3 buffets we are at were not too good and room service took over an hour both times. Room service food options were also limited to not many options. Overall good experience with staff but the lack of good food would prevent us from going back
Customer Rating: 

Review
CHARLES M.
May 18 2017
I am not sure I would return to this resort we traveled with 4 my husband and I were taken to our room and shown all the intricacies of the hotel room our son was left to search for his own room with no assistance he was a first time traveler. Most of the restaurant staff roamed around not quite sure of their role we often had to ask multiple times for water or coffee. The Apple rep was friendly but gave us inaccurate information he told us our excursion included a massage of 40 minutes it was 15 minutes, he told us that the Apple Welcome dinner was on the beach but failed to tell us that we needed to meet in the lobby to be shuttled to a beach destination much further from where we were staying. When we discovered this from the lobby manager this manager tried to get us a shuttle to the beach but the person driving the shuttle would not take us and there was a clear disagreement between the 2 men. My husband voiced a complaint and the lobby manager said he would provide us a complaint form no such form was ever provided. Apple booking complaint; while booking out trip the rep told us we would have to pay for our luggage and that we would not be able to take a carry on, everyone on this flight had a carry on which was upsetting because our luggage was also charged for being over 50lbs and had I been able to take a carry on like all the other passengers I would have saved the extra fees charged to me...very unhappy with Apple and the lack of pertinent information
Customer Rating: 

Best Couple Vacation Ever
ANNA S.
May 04 2017
The hotel was beautiful! The staff were super friendly and very accommodating. Would highly recommend this hotel! The food was fabulous!
Customer Rating: 

AARON K.
May 03 2017
We really enjoyed the entertainment of the pool guys Pedro and Danny boy! They made everyday by the pool and beach a lot of fun!!
Customer Rating: 

TripAdvisor Traveller Reviews
A little bit of luxury.
Orchid1971, March, United Kingdom
Thu Jan 18 07:18:54 EST 2018
Spent two weeks here with my friend. Facilities were excellent and the room was lovely and big with a pool view. Some rooms would not have had views though and this would have been disappointing. The staff were very friendly. There weren't a huge number of trips out that took our fancy but the ones we did we enjoyed. Avoid the free trip to the shops though as that is a trip to one shop where they just want to sell you stuff - we thought it was going into a local town. We liked the fact that you got some drinks in the room included and we could have stayed there and spent nothing the entire time! It was difficult to find out much about the a la carte restaurants so we mostly just ate in the buffet. It did get a little dull after two weeks of the same kind of food but it was all OK.. One tip - look out for the jelly fish - the don't do any long term damage but they do sting and they really hurt!

Bahia Esmeralda Review: January 2018
blizzard11885, Roseland, New Jersey
Tue Jan 16 10:26:25 EST 2018
Luxury Bahia Principe Esmeralda Don Pablo Collection Punta Cana 2 Star Review: Jan. 2018 553342107 First off let me say that I am very flexible and generous when I review restaurants/hotels/etc. I am not a difficult person to please at all. We traveled from NYC with a group of 3 guys. Ages 30-35. Pros: -Hotel grounds are beautiful and well kept. -Drinks are plentiful and excellent. -Pools and beach are very nice. -if you’re younger than 40 the nightlife is good. (Club/Casino) Resort run entertainment is terrible tho. Cons: Food sucks. There is no other way to put it. It’s low quality, bulk bought food throughout all 8 resorts in the complex. Only decent meal was Le Gourmet. Buffets are so bad it’s not even funny. Same garbage food every meal, every day. After 6 days we were craving a subway or McDonald’s. WiFi: plain and simple. Doesn’t work. Everyone complains about it. Service: No one speaks any English. Everywhere. If you don’t know Spanish, you’re done. Hotel Room: OK. Very dated. AC did not work great. Basically if you’re looking for a cheap getaway to the Caribbean to sit on the beach or pool and relax this is your deal. If you’re looking for high quality food, service, and entertainment steer clear. Scott

Getting ripped off on a tour is no fun
Gene P,
Tue Jan 16 04:36:09 EST 2018
DO NOT BUY ANY TOURS AT THIS BAHIA PRINCIPE, YOU WILL REGRET IT IF SOMETHING GOES WRONG. Spent $270 US on a tour of Catalina Island, charge went through at $288 Juan Chal, the salesman, omitted to write the meeting time on our ticket The day before, we attempted to call the number on the ticket, no answer. Salesmen no where to be found. We went to the meeting spot at 7:30 am just to make sure, but the called the wrong room number without bothering to ask if the guest who answered the phone was in fact me. When I finally confronted the salesman at 8:55 am, he ended up stalling and wasting my time for over an hour and a half. In the end, he wanted to hang on to the original , " so I could get back refund in Canada" Sure, like I believe that. I asked why they couldn't credit my credit card, but I got a long song and dance that made no sense. I attempted to take my complaint to Eddy at the front desk, and he was surprised Air Canada Vacations did not want to credit my account. WHEN YOU ARRIVE AT THIS HOTEL, EVERYONE IS FRIENDLY, CALLING YOU AMIGO, BROTHER, MY FRIEND, BUT WHEN SOMETHING GOES WRONG THEY ALL ABANDON YOU. BE VERY VERY CAREFUL BUYING ANYTHING AT BAHIA PRINCIPE, YOU WILL REGRET IT !!

8th time at Esmeralda
Tanya B, Montreal, Quebec, Canada
Mon Jan 15 08:55:16 EST 2018
Judging by the title of this review, I am truly attached to this place. This was my 8th time returning to Esmeralda and I don't understand how some other reviews have so many negative comments about the place. I stayed for one week in January of 2018 with a group of 9 to 13 people and we did not have any problems whatsoever. The service is impeccable as always, especially as a return customer. I felt like I was at home the entire time. The beach was always beautiful, there were a lot of people but it was not over crowded. The waiters at the restaurant near the beach made my family and I feel like royalty. Shoutout to Martire, Luis, Edwardo, Ricardo, Lucas and Hesus. I am so glad I got to see this amazing team of workers yet again. The rooms were very clean, sometimes a shortage of towels but if you call, they will make sure to bring you. A very special thank you to Meldy the butler for his amazing services yet again. The entertainment team is lacking compared to the other hotels in Bahia Principe however!! Bianca and Yoan were absolutely amazing, they always had high levels of energy and I already miss them so much. I cannot think of one bad thing to say about this hotel, I hope to be back very soon.

Nice beachfront hotel
traveltracers, Toronto, Canada
Sun Jan 14 10:24:13 EST 2018
The luxury Bahia principe is a large resort with smaller contained resorts . The Esmeralda is ideally located close to the beach, pools and restaurants. The grounds are very well maintained. The housekeeping staff kept the rooms tidy, but they could have done a better job cleaning the floors and bathrooms. The rooms were spacious and the air conditioning worked well. The food was better than average. There was a lot of variety at the buffets, and the restaurants were worth booking. Reserve the restaurants the day you arrive. Get the staff to write down the details. We found there was some confusion because of language. Overall a very nice place.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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