La Romana

Luxury Bahia Principe Bouganville

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Luxury Bahia Principe Bouganville, Don Pablo Collection is an adults-only resort located right on Santana Beach. Guests will receive exquisite service from staff that has been trained to meet guests' highest demands. The spa, pools, and fine restaurants promise guests the perfect opportunity for relaxation and luxury.

Feel the fine white sand between your toes along the 1,100 meters of beautiful beach. Enjoy the waves of Santana Beach by snorkeling, windsurfing, or kayaking, and then make sure to get a drink to cool off in the beach bay. To really relax, visit the spa for a massage facing the sea, a repairing facial after a day in the sun, or enjoy the hydrotherapy and relaxation zone.

Satisfy your appetite with unlimited dining at any of the fine restaurants. The Jazmin Restaurant offers breakfast, lunch, and dinner at an international buffet, featuring different dishes from around the world. Le Gourmet Restaurant features delicacies of avant-garde cuisine. Seafood lovers will enjoy El Pescador, while Il Capriccio offers all the Italian favorites.

The fun doesn't stop when the sun goes down. There's always something to do at night, with karaoke, live music and shows, and salsa dancing. For the liveliest guests, the night doesn't have to end there. The party continues in the Bachata discotheque until the early hours of the morning.

Enjoy access to the facilities, restaurants, and bars at Grand Bahia Principe La Romana (except main buffet).

Exceptional Value!
Extra Value: Apple Vacationers receive private check-in, VIP amenities, exclusive concierge service, and more.
Honeymoon: Bottle of rum or domestic sparkling wine, fruit basket, and room upgrade (based on availability).

Find more information about Bahia Principe Clubs and Resorts.

Learn more about La Romana.
On a dreamy bay, with the exclusive services of the Luxury Bahia Principe brand - prestigious Grupo Pińeros top range- this hotel emerges as a bright star in one of the most iconic destinations of the world. Enjoy unlimited a la carte dining!

Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Casino Nearby (Onsite in Pueblo Principe)
Number of Pools: 1
Outdoor Pools: 1     
Enjoy the large lake-style pool; surrounded by gardens and boasting three Jacuzzis.
Number of Courts: 2
Outdoor Courts: 2
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Additional Charge
Paddle Boats: Additional Charge
Motorboats: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Squash: Additional Charge
Other Sports: Guests may also enjoy soccer, stretching, basketball, volleyball and badminton.
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
Enjoy unlimited a la carte dining and free, 24-hour Wifi throughout the resort (up to 2 devices). Beach: Check-in: 3 p.m.
Check-out: 12 p.m.
Total Rooms: 244
Year Opened: 2013 Credit Cards: Visa, Master Card, Diners Club, Discover, American Express
This hotel is an Adults Only property.
Fabulous views and exquisite services, including 24-hour room service. 2 full size beds or one king. Don Pablo Collection bathroom amenities.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Non-Smoking Available
Balcony or Terrace
Coffee Maker
Hair Dryer
Radio Alarm Clock
Room Safe
Spectacular views of the Caribbean Sea. 24-hour room service and reception with butler service. Don Pablo Collection bathroom amenities. Pillow menu.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Non-Smoking Available
Balcony or Terrace
Coffee Maker
Hair Dryer
Radio Alarm Clock
Room Safe

Butler service, access to a private lounge with premium beverages, VIP amenities, a full bathroom with hydromassage tub and more!
Complimentary Wifi internet access throughout the resorts (24-hours, up to two devices).
Luxury Bahia Principe Bouganville features 1 meal plan options:
All Meals, Drinks & Tips
There are 9 Restaurants at Luxury Bahia Principe Bouganville:
Jazmin - Buffet restaurant. Open for breakfast, lunch, and dinner.
Le Gourmet - An a la carte restaurant where guests may sample avant-garde cuisine with modernist design. Please note, there is a dress code for dinner.
Burger Principe - Open 11 p.m. to 7 a.m.
Orquídea - Open for breakfast, lunch and dinner buffet-style.
Los Corales - Beach restaurant garden grill. Smoking area.
Las Olas - Buffet and a la carte beach restaurant.
El Pescador - Take advantage of quality seafood and fish, with a traditional twist in this a la carte restaurant. Please note, there is a dress code for dinner.
Takara - Asian a la carte restaurant. Open for dinner.
Il Capriccio - Ŕ la carte restaurant offering exquisite Italian cuisine, pasta and pizza. Please note, there is a dress code for dinner.
Daily Activities & Entertainment:
Throughout the day the resort offers many activities, sports and facilities. Relax in the Spa, enjoy an incredible beach, have fun in the pool or get out and about - enjoying the local area.
Nightly Activities & Entertainment:
By night take-in a show, and if you feel like dancing, Salsa, Merengue or Bachata under the stars. For the lively, the night doesn't end when the show is over. The party continues at Bachata Discotheque until 2:00 a.m.
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
50 Recommend
50 past Apple Vacationers would recommend Luxury Bahia Principe Bouganville to their friends and family

Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 1994reviews
What to expect

TripAdvisor Traveller Reviews
Very nice resort
Sun Oct 23 15:53:47 EDT 2016
I would not say it is a 5 star resort, but for the money it is a very nice place. Staff was wonderful. Food was great. Pool was clean. Reason for not giving it a higher rating: 1) thin walls in the room. Could hear the neighbors talking at 3:30 am, 2) bad house wine. No other way to put it. Optional purchase of bottles at ala carte restaurants, but would prefer anything better than the glass wine offered, 3) fitness center is small and minimal, 4) common open air areas were HOT. Fans too high up to be effective and no air circulation. Would we go back, yes.

Lovely holiday
Barbara R, Ellistown Leicestershire
Sat Oct 22 01:39:06 EDT 2016
Just arrived back from here had great time food was plentiful & tasty with a good variety grounds are immaculate, rooms comfy & spacious staff friendly & helpful pool great, beach clean shame about the sea but can't be helped overall lovely hotel

People here were amazing
Sam S,
Thu Oct 20 16:47:54 EDT 2016
My husband and I visited the resort for our honeymoon. Not sure why others had a bad experience with the staff here, there was quite a few people who spoke great English. The best part of the trip was definitely the people - those who worked there and those who we met. A big thank you to the animation team - Manuel and Alexander (ANIMO!!!!!!!) you guys where amazing!! So funny and entertaining, never a dull moment when they are around ;) Mac (aka Super Mac!), our butler was so sweet...he genuinely cared about our wellbeing and if we were having a good time. One night, I was all dressed up heading to a nice dinner, and it started to rain. Mac saw and called over a little buggy to drive us to the restaurant even though it was a little walk away <3 if I could take them to Canada with me I would!!! Shout out to the entire bartending team by the luxury side of the pool..they always remembered your drink - Joel even went out to get a bottle of cranberry juice for my drink when he saw me coming :) Thank you all for your hospitality and kindness - you all made us feel like we have known you guys for years. We both hope to see you guys again one day <3

Second visit
daniel b, Saint-Colomban, Canada
Wed Oct 19 07:13:04 EDT 2016
Second time in 8 months. Still a good place to go. Entertainment still good , buffet is ok. Restaurant a la carte brazilian ,gourmet(french) still good. But the il pescado(fish) no good for 7 of us realy dont like.and the service was poor. Italian poor services.pool bar waiter's looking like they not enjoy serving. I know they change de manager(manuela) for patricio ( i have an issue with my room and i feel he dont want to help us , he ask me to pay $1200 to change room. Besides that ok i dont think i go for a3rd times

Customer service and food let this hotel down
patsyc216, london, uk
Tue Oct 18 05:46:52 EDT 2016
I don’t usually write reviews for bad hotel/restaurant experiences. I try to do my research beforehand to avoid such establishments. However, we were very much disappointed with this hotel and rank it as one of the two worst holidays we have ever been on. The other occasion was a trip to Egypt a few years ago during a rare thunderstorm that flooded the whole area and even our room on the 2nd floor was flooded due to poor drainage. There was a power outage for 2 days, the hotel stank of sewage and all excursions were cancelled. So that was understandably a bad experience, but totally out of the hotel’s control. At the Bouganville it is much worse because the problems are well within their control. 1. Not Don Pablo We are no strangers to Bahia Principe and have stayed at 3 other hotels within this chain before, 2 of them (Ambar at Punta Cana and Sian Ka’an at Akumal) being part of the Don Pablo Collection. Don Pablo is a collection of Bahia Principe hotels classed as their luxury top tier hotels. The Bouganville is not up to that standard. Two areas where they clearly fall short on are customer service and food. 2. Unhappy Staff/ check in Everywhere you look, you see miserable faces on staff. As soon as you arrive you are greeted by unfriendly check in staff. Another couple arrived at the hotel at the same time as us and they were given cold towels and a colourful cocktail each. We received only cold towels. We were almost done with check in before they realised we were without a welcome drink and 2 small glasses of lemonade appeared before us. The next encounter we had with reception staff was the first of many occasions when the wifi was down. We asked if there was a problem with wifi and the answer we received was a very matter of fact “yeah, wifi is broken”. No explanation and no reassurance it was being fixed. Third and final time we had contact with reception was on the day of check out. We called reception for a porter for a specific time. 5 minutes after the requested time there was still no sign of the porters. We could not risk missing our transfer and started making our own way to reception. It was a daunting task as were on the top floor and there are no elevators. Luckily a housekeeping staff offered to help. Unfortunately we didn’t make a note of his name, but this young man didn’t have to help, it wasn’t part of his job description. With such a good attitude, I hope he will do well in his career. We were practically at reception before we bumped into the porter. TIP: Request a porter for a time at least 10 minutes earlier than required. 3. Food/ restaurants/ poor customer service Food at the 2 Don Pablo hotels we stayed at previously was exceptional, the best in any all inclusive we stayed at. The buffets at those 2 hotels had amazing variety and were feasts even for your eyes. And the a la cartes were truly dining experiences with high quality food rather than just somewhere to go to get away from the buffets. Here, it is a totally different story. The buffets offer very little variety. The same dishes repeated only after a couple of days. The a la cartes, apart from the gourmet, were only buffets for starter and dessert with a la carte main dish. At the other Don Pablo hotels they also had buffets in some of the a la cartes, but those were supplements on top of the a la carte 3 courses. And those supplement buffets were elaborately presented and of much higher quality than at the standard buffets. Here, they are exactly the same things you find in the standard buffets. The inconsistency in customer service is probably the most obvious at the restaurants. The waiters will seat you at unset tables with crumpled tablecloths. They will run out of menus at the a la cartes even though there are only 10 other people in the restaurant. Once they retrieve the menus from other guests, they will give you menus in the wrong language. They will offer some tables bread, while others go without. On the rare occasion when the waiters were smiling, they were either joking with eachother, or they were with a few guests they treat as friends. I suspect those guests are good tippers. At all other times they revert back to being miserable. The only exceptions were the buffet greeters: Jazmin, Annette and Beatriz who always greeted guests with smiles at the door and also a general trainee called Darling who was lovely and cheerful. TIP: Download the Bahia Principe app to make your a la carte bookings, but only the gourmet is really worth the trouble. 4. Privilege Club The sales push here is very aggressive to the point of being offensive. One guy named Hector was the worst. He was rude and persistent and repeating “no, thank you” will not work with him. He will harass you until you tell him to back off. This is not the type of person you want to meet on holiday. Having to deal with such a person within the safety of your hotel makes it so much worse. 5. Language barrier The general level of English is very low among the staff. We are in the Dominican Republic, so I can’t expect the staff to be completely fluent in languages other than Spanish. But even the reception staff wasn't particularly proficient in English. We were last in DR 8 years ago, but we never felt this problem during our last visit. 6. Building work We were aware there would be building work during our stay. For the first few days the noise level was minimal as the work was either outside or in the next building. At that point building 55 was still separate from building 53 where we were staying. The last 2 days of our stay they started knocking through the walls to connect buildings 53 and 55, it was constant drilling all day long just 4 doors down along our corridor. The only thing separating us from the building work was a flimsy net so thin we could see the workers waving at us on the other side. I wasn’t feeling well during one of these days, but I still opted not to rest in our room, as I knew the noise would be unbearable. They did put up a plasterboard after 2 days (probably due to complaints) to separate us from the noise and dust, but I think they should not have housed guests in building 53 during this time. The hotel does have some good points: 1. Appearance – The grounds are well designed. Both the exterior and interior of buildings are beautiful and tastefully decorated. 2. Maintenance - The gardens are immaculate and the maintenance staff work very hard. One evening we saw a guy wading in the pool scrubbing the sides of the pool with a cloth. 3. Location - The beach/bay is breathtaking. The water may not be clear or have the colour expected, but the actual beach with all the palm trees is very picturesque. As the bay faces west, you can see the most wonderful sunsets from the beach. 4. Beach Club - Guests are not made aware, but to the left along the beach is a beach club belonging to the hotel where guests can visit. It is a very nice area and Rafael Nadal (the tennis player) is reported to have a house just across the road from here. You can use their facilities and some drinks are included. Will we come back to the Bouganville? Definitely not. If you have been to another Don Pablo, then avoid this because this hotel does not compare to others within the collection. Will we come back to the Dominican Republic? Very unlikely. There is very little to do outside of your hotel and having visited Santo Domingo this time there is very little reason to come back. Thomson holiday/ fight- On a side note, we flew with Thomson. 4 days before departure we tried to check in online, but it was already closed even though it is supposed to stay open until a few hours before departure. We weren’t sat together, but that’s not a big deal. I was sat in an aisle seat and had drinks poured on me twice by the air stewards on the way to DR. There was no apology. On the way home I had drinks, food and even coins poured on me. Again no apology and the air hostess was so busy picking up the coins she rummaged around my body to get to the coins around/under me on the seat, I felt quite violated. Transfer Once we arrived at Punta Cana airport we were held up as our luggage came out with the last batch. We rushed to the coach and told the driver which hotel we were going to. We boarded and sat down near the front of the coach. A few passengers boarded after us. We noticed they were given welcome packs so my husband asked the rep by the name of Dergies if we could have a welcome pack. He told us he did ask everyone if they had received them. So basically it was our fault even though we just got on the coach. A little while later, another rep boarded and told everyone we were waiting for one more family. Within a minute the coach departed from the airport. We were thinking that poor family has been left behind. About 30 minutes into our 1.5 hour journey, Dergies approached us and asked who we were. At that moment, it dawned on us that we were the people they didn’t wait for at the airport! They didn’t check if we were onboard before leaving or go back to the terminal to see if we were there. Dergies was very quick to pass any blame and responsibility again. Told us we had to check if our luggage was on the coach once we get to the first hotel, it was our responsibility to do so. I think as soon as he said this he wiped his hands of the situation. We got off at the first hotel to check, but couldn’t see if our luggage was onboard because the compartment holding our luggage was closed. He never checked to see if we managed to find our luggage or offer any help. Our luggage did arrive with us at the correct hotel, but Dergies had completely forgotten about the earlier incident by the time we got to the hotel. The lack of training is shocking with Thomson and their lack of care for their customers is disgusting. We will not be travelling again with Thomson any time soon.

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