Cancun

Krystal Grand Punta Cancun


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All Inclusive    

This beautiful hotel is located in the prime area of Punta Cancun, the heart of activities and entertainment, within walking distance to an endless variety of restaurants, and non-stop entertainment!

Dining options are plentiful! A la carte restaurants include Italian, Asian, and Mexican specialties. The Beach Bar & Grill serves casual fare during the day. Restaurant O offers an International breakfast buffet and a themed buffet in the evenings.

Rooms and suites are comfortable and provide all you need to rest after a fun-filled day. For a more exclusive experience, upgrade to the Altitude Level and receive a higher level of service and attention. Exclusive amenities include an infinity pool, concierge and butler service, Balinese beds at the beach, a pool concierge, and Junior Suites with amazing ocean views. Go ahead and upgrade...you deserve it!

HOTEL LOCATION
Distance from hotel to Cancun International Airport (CUN), 11 kms (7 miles). Distance from hotel to downtown Cancun, 9 kms (6 miles).
Address: Paseo Kukulcan km 9, lotes 9 y 9A
Cancun
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MX
HOTEL FACILITIES
Barber / Beauty Salon
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking($ for valet)
Physician on Call
Pools
Number of Pools: 3

2 swimming pools and 1 infinity pool
Golf: CLOSEBY
Holes: 0
Health Club / Spa
Nautilus Equipment: Complimentary
Sauna: Additional Charge
HOTEL DETAILS
This hotel caters to the following markets: All Inclusive, Beach, Business, Corporate , Family Friendly, Golf, Groups, Honeymoon, Learning & Development, Romance, Senior, Beach: Check-in: 3:00pm
Check-out: 12:00pm
Total Rooms: 295
Year Opened: 0 Credit Cards: Visa, Master Card, American Express
ROOM TYPES
DELUXE OCEANVIEW ROOM
Located on floors 1 to 10, Oceanview, full bathroom with shower or tub, private balcony, in room safety deposit box
1 King Bed or 2 Double Beds Rollaways Available, Rollaway Charge:
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DELUXE ROOM
Located on floors 1 to 10, Boulelvard view, full bathroom with shower or tub, private balcony, in room safety deposit box
1 King Bed or 2 Double Beds Rollaways Available, Rollaway Charge:
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
ALTITUDETOWER ALTITUDE OCEANVW
are precisely distinguished for being designed thinking of the most demanding guests.Therefore, they all offer our exclusive service of Lounge Altitude with luxury attentions.
1 King Bed or 2 Double Beds Rollaways Available, Rollaway Charge:
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
ALTITUDE TOWER ALTITUDE ROOM
are precisely distinguished for being designed thinking of the most demanding guests.Therefore, they all offer our exclusive service of Lounge Altitude with luxury attentions.
1 King Bed or 2 Double Beds Rollaways Available, Rollaway Charge:
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
ALTITUDETOWER RELEVE ROOM
are precisely distinguished for being designed thinking of the most demanding guests.Therefore, they all offer our exclusive service of Lounge Altitude with luxury attentions.
1 King Bed or 2 Double Beds Rollaways Available, Rollaway Charge:
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DELUXE OCEANVIEW ROOM
Located on floors 1 to 10, Oceanview, full bathroom with shower or tub, private balcony, in room safety deposit box
1 King Bed or 2 Double Beds Rollaways Available, Rollaway Charge:
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
SUITE GRAND ALTITUDETOWER
Are similar in service to the Altitude Level rooms, but more extensive: its bedroom, closet, living room with sofa bed, dining room and a complete bathroom with every detail of luxury and exclusive amenity.
1 King Bed or 2 Double Beds Rollaways Available, Rollaway Charge:
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DELUXE ROOM
Located on floors 1 to 10, Boulelvard view, full bathroom with shower or tub, private balcony, in room safety deposit box
1 King Bed or 2 Double Beds Rollaways Available, Rollaway Charge:
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DINING
There are 9 Restaurants at Krystal Grand Punta Cancun:
The Lounge & Terrace - Tapas and snacks. Open from 10:00am to 12:00 midnight.
Ayami - Asian fusion cuisine, Teppanyaki tables and exotic Asian inspired dishes with the richest flavors and aromas with Oriental accents, open daily for dinner. Dress code: elegant casual.
Pool Bar -
Risotto - An elegant but casual ambience, traditional dishes inspired by old fashioned Italian recipes, wine menu and Sommelier, open for dinner only.
Lobby Bar - Premium brands
The Grill - Artisan cuisine and the Chef's specialties, open for lunch & a la carte dinners, delicious prime cuts.
The Beach Bar - Casual and exclusive tasty snacks, flavorful Mexican dishes, artisan burgers
Restaurant "O" - The perfect balance of nutrition freshness and the richest flavors, International breakfast buffet and a la carte services, themed buffet nights. Open for breakfast and dinner
Deli - Coffees, teas, salads, bagels, desserts ($ All inclusive included)
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Children's ativities; Children's Club; Children's playground; Exercise classes; Children's pool
CHILDREN'S PROGRAMS
Kamp Krystal Kid's Club

Children's Facilities
PlayGround
Babysitting Fee: $, 24 hours notice

TripAdvisor Web Reviews
Based on 3813reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
4 days of wonderful!
Normag33, Stanstead, Canada
Tue Apr 24 16:34:49 EDT 2018
What a great vacation. Stayed here for 4 days. We had wonderful service, check in with Lydia was great very pleasant. Room was very clean and cleaning was always very good. Loved the location. The Grill was the best. Loved our waiters Edwin and Mario. Always smile and super service. Food was awesome! Yolanda at the bar gave us very good service! A big Thank you to the concierge Alejandro Vanegas! Our flight was delayed and he kept helping call our flight supervisor so I could get information. Thank you and hope to visit again.

Much better than expected
Anton S,
Sun Apr 22 13:17:10 EDT 2018
We stayed at the Altitude tower in April of 2018. Based on the reviews we read ahead of the trip, our expectation was that we'd have a good room with a great room, but we expected so-so service and food. Well, the room certainly didn't disappoint, it was basically brand new, clean and spacious, and the view was to die for. Our housekeeper Ines was great and kept the room spotless throughout our stay. The rest of the service personnel was awesome as well, I'd particularly point out Hervick in the pool and beach area as being very friendly and tried very hard to make sure we weren't lacking for anything. Waiters in the beach area (we mostly had Mario) stopped by every 5 minutes or so to make sure we had everything we needed. Food was great almost everywhere. The Hacienda restaurant was the only let down as both service and food were very blah. Otherwise, the Italian and the Japanese restaurants on site were good, but the best food and service was at the grill, where Jose and Ivette made our stay truly memorable exceptionally attentive and personalized service. I am honestly surprised at how many complaints there are about service at this hotel in other reviews, my suspicion is that some people are not used to tipping, which is a good way to make sure that waiters and staff go above and beyond to service you. Lifeguards on the beach deserve a special mention (Francisco and another one whose name escapes me). I am a wheelchair user and they hauled me up and down the stairs to the beach multiple times per day, as well as carried me to the water and even spent time swimming with me and showing some good snorkeling spots at the hotel beach. Overall this was an exceptional experience and I would go back to this hotel in a heartbeat.

Pretty but bad service
436stacyd, Bloomsburg, Pennsylvania
Fri Apr 20 06:35:59 EDT 2018
We upgraded to the altitude tower which was very pretty. Drinks weren't bad. Corona on tap. Use of the infinity pool, which was beautiful and they made sure other members did not use it. The breakfast buffet was good and lasts till 1pm. You have to sign for everything have to wait awhile for water and coffee. The grill had great food but be prepared to wait a LONG time. I waited 47 mins to get a drink of water. Order quesadillas which took an hour and 15 mins but never got the tortilla shells. Food still good. The specialty restaurants had good service and good food. Italian place had small plates but very tasty. Ate at Japanese place twice and service was great there. They had bbq to days in a row so we didn't have to wait forever for food. Beach bar service was spotty. We tried to order food from 11 to 1. When we finally got a waiter because you aren't allowed to order it yourself said it would be an hour. So went to pool bar for nacho. Only waited 15 mins. Infinity pool made our experience great. JOEL, the waiiter at the infinity pool made it fabulous. Brought drinks at a quick pace and with a smile. He did everything to make our stay there great. Short walk to town to the left and also to bus stop. Jungle tour which can be booked at towel desk was wonderful wish we visited it earlier. Lounge bar at the tower was very quick. Can only get wine at the grill by the glass and the tower. The views and the room were great. The workers were always cleaning and made sure everything was in its place. Very clean. I loved the waterfall shower too, big roomy.

My first trip to Cancun
JJerin2010, San Jose, California
Thu Apr 19 15:49:29 EDT 2018
My husband booked our trip to Cancun on Orbitz and got a discounted air/hotel package. Word of caution...if you are booking a discounted price, it will not include the "all inclusive" package, which for us was fine because we would rather venture out and choose where we eat. We stayed in Room 615 at the Krystal Grand and the room was in poor shape! The balcony view was amazing, but the balcony only had one broken chair. The phone in the room did not work, although we did get a call quite early from Housekeeping. Too bad we couldn't answer it! The hotel is about 30 years old and while the maintenance team tries their best to maintain things, the room shows the age of the hotel. There was a plumbing leak in the room above ours. It sounded like it was raining in our bathroom. Thankfully it wasn't actively leaking in our room. On our last night, they must have had a crew working on this leak all night long. I am not kidding. All. Night. Long. We heard banging and drilling and little screws dropping onto the tile floor. We did not sleep at all. I was not happy about that! We told the front desk about it at check out and we were told, "Oh, I am so sorry to hear that. Our apologies." Grrrrr....... Let me get to the good parts about our stay. Our waiter, Edwin, at The Grill was AMAZING! So friendly! The guacamole was amazing! I had the fish and chips and my husband had tacos. Delicious! Edwin told us about other places off property where we could eat since we didn't have the all inclusive package. We really appreciated his advice. One more thing, Edwin told us to come to The Grill for the buffet breakfast because it doesn't get crowded like the main restaurant does. I definitely recommend doing that! Ricardo at the Bell Desk outside was great. We experienced a pretty bad storm and wanted to take a taxi to get into town. He took care of it right away and communicated with our driver so we wouldn't be over charged and knew where to take us. He, too, had great suggestions about places to eat and visit. The hotel was great about bringing out games and organizing activities to keep people entertained during the storm. They have an activities director who organizes soccer and volleyball and yoga. He hosted a game of Bingo on the day of the storm. I read all the reviews about the property before we stayed at the Krystal Grand and I have to say that the reviews are pretty accurate. Many people recommend upgrading to the Altitude Tower and I have to say, you REALLY should! It will make the difference between having an okay experience versus a great experience. Just out of curiosity, we went over to the Altitude and the front desk person wasn't busy, so he took us up to one of the rooms. My goodness! The room as BEAUTIFUL!!! He explained that the Altitude was just 6 months old. I SO wish we would have taken a room upgrade, but we wouldn't have had a ocean view. It would have been worth giving up the ocean view. For one thing, the room where we stayed Krystal Grand only had small double beds. My husband and I ended up sleeping in separate beds just to be comfortable! The Altitude room we saw had a king size bed. All in all, I would say we would stay here again, but ONLY if our room was in the Altitude.

One night stay
boilerjeff21, Valparaiso, Indiana
Thu Apr 19 06:14:12 EDT 2018
Came into Cancun one day early for a conference to be held in Riviera Maya. Stayed in Cancun proper at Krystal for one night. We book the Releve room in the altitude tower. We were greeted by a bellman who took our bags and escorted us to private altitude check in. They brought us a delicious tropical drink while we checked in. The room was stunning, truly. I neglected to take pics before we messed it up, but it was almost all windows with an amazing view of the ocean. Wonderful balcony, HUGE marble shower. Honestly, it was amazing. Complimentary cocktails from 5-7, beautiful beach and pools. Really nice people. I was very very happy with this property and would recommend it.



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