Puerto Vallarta/Riviera Nayarit

Reflect Krystal Grand Nuevo Vallarta


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All Inclusive    

Reflect Krystal Grand Nuevo Vallarta offers an all-inclusive VIP experience for singles, couples, and families traveling to beautiful Nuevo Vallarta! Located on a long stretch of golden beach, the resort features perks like free WiFi, 24-hour room service ($), and a variety of activities for adults and children.

Take a dip in one of three pools, unwind with a relaxing treatment at the spa, or work out at the gym. With an exciting activities program, and a club for kids, everyone is sure to be well entertained throughout the day.

There's nothing like a delicious meal while you're on vacation, and Reflect Krystal Grand Nuevo Vallarta surely doesn't disappoint. Choose from five restaurants offering Italian, Asian, International, Mexican and grilled cuisine, visit the deli ($), or grab something quick at the snack bar. If you're in the mood for a drink, there are three bars that will whip up a refreshing cocktail for you.

Those looking for an elevated experience can upgrade to the Altitude Club Lounge, which includes exclusive check-in and check-out, concierge service, deluxe in-room amenities, access to the Altitude Club Lounge with daily continental breakfast, coffee and pastries during the day, hors d'oeuvres in the evening, and more!
HOTEL LOCATION
Just 20 minutes from Licenciado Gustavo Diaz Ordaz International Airport and 30 minutes from the historic colonial town of Puerto Vallarta, guests are treated to an Unlimited-Luxury getaway where everything is included.
Address: Blvd Costero 800 SurFracc Flamingos
Nuevo Vallarta
NAY

MX
Local Phone: +52(322)226-1050
HOTEL FACILITIES
Barber / Beauty Salon
Business Services
Concierge
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
Golf: NEARBY
Holes: 0
Green Fees: $
Water Sports on Site
Motorboats: Additional Charge
Other Sports Available
Jogging Trail: Complimentary
Bicycles: Additional Charge
Health Club / Spa
Aerobics: Additional Charge
Jacuzzi: Additional Charge
Massage: Additional Charge
Sauna: Additional Charge
Spa: Additional Charge
HOTEL DETAILS
Luxury getaway includes reservation-free dining at 5 dining options, top-shelf spirits poured without limited at 5 bars & lounges including Sky Lounge with stunning views on Banderas Bay & Sierra Madre Mountains to watch sun set while a delicious cocktail This stunning beach front property offers 410 stunning rooms & suites that offer resort, tropical, pool, or ocean views offering the perfect spot to watch pastel palette of the Pacific sunset each evening. Kids can enjoy their own time at Explorer's club. Beach: Check-in: 3:00 pm
Check-out: 12:00 pm
Total Rooms: 410
Year Opened: 2017 Credit Cards: Visa, Master Card, American Express
ROOM TYPES
DELUXE OCEAN VIEW
A spacious ocean view room that offers a warm and comfortable stay featuring one king or two double beds, balcony, bathroom with a shower, safety deposit box, hairdryer, cable TV, iron/ironing board, and mini-bar with an ocean view.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Kitchen
Coffee Maker
Hair Dryer
Iron
Telephone
Television
DELUXE TROPICAL VIEW
Diverse space that creates a warm and comfortable stay with ample room featuring one king or two double bed, balcony, bathroom with a shower, closet, safety deposit box, hairdryer, cable TV, mini-bar, complete with a tropical view.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Kitchen
Coffee Maker
Hair Dryer
Iron
Telephone
Television
ALTITUDE CLUB JRS OCEAN FRONT
Tasteful design and an exclusive section are combined with unique service and premium amenities in the Altitude Suite. This suite features two double beds, air conditioning, balcony, laptop-size safety deposit box, smoke detector, mini-bar restocked daily
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Kitchen
Coffee Maker
Hair Dryer
Iron
Telephone
Television
DELUXE GARDEN
1 king bed or 2 double beds, full bathroom with shower, private balcony.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE OCEAN FRONT
Excellent space for guests looking for an oceanfront suite with plenty of space that features a bedroom beside the living room and includes one king or two double beds. Each guestroom includes personal climate control, bath amenities, coffee maker.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Kitchen
Coffee Maker
Hair Dryer
Iron
Telephone
Television
JUNIOR SUITE POOL VIEW
Luxurious and sophisticated, the Junior Suites are the perfect choice for guests that want an extra spacious suite. Featuring one king-size bed or two double beds, and balcony with pool views. Each suite includes iron/ironing board, and work desk.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
DELUXE RESORT VIEW
Comfortable rooms featuring one queen-size bed, bathroom with a shower, closet, safety deposit box, hairdryer, cable TV, and mini-bar.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Kitchen
Coffee Maker
Hair Dryer
Iron
Telephone
Television
JUNIOR SUITE OCEAN VIEW
The Junior Suite Ocean View is the perfect choice for guests who want extra comfort iin a spacious setting. Featuring one king or two double beds, balcony, personal climate control, bath amenities, coffee maker, direct-dial phone, flat screen TV.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Kitchen
Coffee Maker
Hair Dryer
Iron
Telephone
Television
DELUXE OCEAN
1 king bed or 2 double beds, full bathroom with shower, private balcony.
1 King Bed or 1 Queen Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
ALTITUDE OCEAN VIEW ROOM
2 double beds, full bathroom with shower, private balcony and pillow menu. Guests also receive exclusive Altitude Club inclusions.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE
ocean view, 2 double beds, full bathroom with shower, private balcony & pillow menu.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
DINING
Reflect Krystal Grand Nuevo Vallarta features 1 meal plan options:
All Meals, Drinks & Tips
There are 5 Restaurants at Reflect Krystal Grand Nuevo Vallarta:
The Grill - a la carte Lunch from 1:00pm - 5:00pm & a la carte dinner from 6:00pm - 10:30pm, with dress code - casual elegance; International menu.
Ayami - a la carte dinner, Asian cuisine & Teppanyaki, opens 6:00pm - 10:30pm, dress code - casual elegance.
Risotto - a la carte dinner, Italian cuisine, opens 6:00pm - 10:30pm, dress code - casual elegance.
O Restaurant - Buffet Breakfast 07:00am - 12:00pm / Lunch 1:00pm - 5:00pm / Dinner 6:00pm - 10:30pm, dress code - casual
El Mortero - a la carte dinner, Mexican cuisine, opens 6:00pm - 10:30pm, dress code - casual elegance.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Aqua Aerobics, Beach Volleyball, Billiards, Exercise Classes.
CHILDREN'S PROGRAMS
Kids can enjoy their own time at the Explorer's Club with a wading pool and a slide just for them and teen get their own space at the Core Zone Teen's Club with activities catered to their interest.
Applicable Ages: 12 years and under

Children's Facilities
PlayGround
Children's Pool
Babysitting Fee: $

TripAdvisor Web Reviews
Based on 2380reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Don’t recommend
efren m, Bloomington
Sun Jul 01 21:55:40 EDT 2018
The hotel is nice, we stayed for 3 nights and had a good rest. The pools were a good size with lots of room, the staff by the pool was short but if you called them over they would take your food and drink orders. The rooms were nice and spacious ours had the view to the pool. What makes me give this hotel two stars is the food and the room service. First the buffet is just plain and with no great selection of food or taste. The food was ok enough to grab a bite and go somewhere outside the hotel to eat. The two restaurants that were included were decent but the best one was the Mexican grill. When it comes to room service we needed extra towels, a crib and the sofa bed done which they never went up to the room after 3 calls in 4 hours. We had to walk to the front desk and actually tell them to send someone up to our room which took them 40 minutes to get there with the stuff. Over all I wouldn’t stay here again unless they switch some things around, the best you’ll get out of this hotel is the snack bar.

Great vacation, great location, and great food
nurtumanoglu, Washington DC, District of Columbia
Fri Jun 22 16:06:00 EDT 2018
Although the rooms (out-dated rooms, mini fridge made too much noice) needed to be cleaned better and the front desk service needed some attention, the service at all the restaurants and pool side were phenomenal. We'd like to extend an extra thank you to Miguel, Elias, Rigo, Carlos, Simon, Jorge, Alex, Ramon, and Adrian for making our stay very memorable by providing great service that made us forget about the issues with our room. Thank you so much, Nur and Ufuk Tumanoglu

If you want quiet relaxation this isn’t the place for you
Jennifer S,
Tue Jun 19 12:36:09 EDT 2018
I will start off by saying the staff was EXTREMELY friendly - Alfredo, Alex, pretty much all our bartenders was wonderful people and very helpful when we had questions about the surrounding area, taxis and pretty much anything else. On the backside, the buffet wasn’t the best and if you take day trip excursions like we did you’ll miss the time to sign up for dinner reservations, we ended up eating out more than we did eating at the resort. The WORST part of this vacation was the amount of children! Don’t get us wrong we have no problems with kids on vacation but there were literal BUS LOADS of kids getting in each day for soccer tournaments that ran up and down the hallways at night ringing doorbells for fun and running away. They would push all the elevator buttons and ride up and down all day visiting friends. We were on the 8th floor and voluntarily walked up and Down to avoid waiting for an open elevator. For one whole team there seemed to be only a few coaches so the kids ran wild throughout the entire resort- zero adult supervision. In the pool bar where adults would set down their drinks the kids would swim over grab the drinks and finish them! We found human feces in the ‘adult’ pool and when we notified them they came over scooped it out and continued their day... no removing everyone to shock it and properly sanitize. Once again the staff was extemtely courteous and genuine - I can’t rave enough about them. I’d come back to have a few drinks with them but not to the property itself.

Still a very long way to go
Yolanda C, Guadalajara, Mexico
Fri Jun 15 15:04:03 EDT 2018
Spaces and pool close to the lobby, as well as the rooms are quite nice, actually. But some areas like the infinity pool and the bar over there lack lots of maintenance Service at the lobby, general manager (a guy named Lennon) of the reception, bell boys are awfully terrible. I got there with an all inclusive plan that said room service was included, but at arrival they said that although the food is free, the service has a cost (5 US dlls per event)!! completely ilogic, so you say a service is included but you have to pay for the service. They say the pool is open until 10 p.m., but if you want to return your wet towels, you won't find a person to do so after 7 p.m. If you want to swim early morning, sorry, they are cleaning it at 8 a.m. If you are planning to use the gym, bring your own towels, because there aren't any there Fortunately food is mostly good and most of the waiters are quite kind and nice persons, like Juanito (a the buffet), Mr. Carlos, Gemma and Miguel Angel (from Ayami or Rissotto) do a pretty good job at making you feel what a good service is. They deserve best than being at this awful resort. By the way, if you are expecting to have 4 restaurants per night to have dinner, it is another dissapointment, they just have 2 every night, and you must go to the lobby to make reservations, and you better do it early cause they run out of spaces. If you ask, I would'nt come back, and I wouldn't recommend the place. It doesn't worth the price, and sadly my first impression was that we were not welcome, reception people is awful, we arrived in our car, and nobody approached to received us or ask us our business there, our luggage was misplaced, and during registration they throw at us many threats about loosing the towel cards (25 US dlls), about your room access cards (100 US dlls) and your wrist bands (which are very, very unconfortable, 100 US dlls too)

SHAME ON KRYSTAL GRAND - UNETHICAL BUSINESS PRACTICES
shootschuder, Berkeley, California
Mon May 28 13:25:20 EDT 2018
I stayed at Krystal Grand for 4 nights. I knew that if my wristband (non-inclusive) was lost or damaged I would have to pay 100 USD. The morning we left, we cut off our bands and threw them away. Another part of our party departed that morning still wearing hers. When I checked out they said we needed to return our wristbands otherwise the EMPLOYEE who was checking us out with would have to pay 100 USD out of her own pocket! Yes, thats right. The employee would have to pay (possibly days of her salary) because we didn't return our stupid wristbands. They didn't tell us that we would be required to return our wristbands upon checkout so we didn't think to keep them on since we were leaving. The women checking us out did not check us in. She was checking us randomly. WHY WOULD THE HOTEL POLICY REQUIRE HER TO PAY FOR THIS? Completely unethical. After fishing through the trash (causing us to nearly miss our flights) we returned 2 of the 3 wristbands and her manager said that she would give her a pass this time. I will NEVER stay here until they change their unfair and unethical practices. SHAME ON KRYSTAL GRAND.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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