Cancun

Isla Mujeres Palace


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All Inclusive    

Exceptional Values!
Extra Value:
Receive up to a $1500 Resort Credit (booking dates, travel dates, duration & usage restrictions may apply).
Free Symbolic Weddings: Free symbolic weddings. Restrictions apply - see applebeachbrides.com.
Honeymoon: Bottle of sparkling wine, mini-cake, honeymoon dinner at select restaurants, 2 t-shirts, breakfast in bed (on request). Minimum 3 night stay.

Escape to a luscious tropical island paradise where you're treated like royalty. At Isla Mujeres Palace, you can pamper yourself with luxurious accommodations, delicious cuisine, a diverse selection of wine and beverages, upscale amenities, and extraordinary services.

Designed for an intimate island experience, Isla Mujeres Palace is a couples-only retreat and offers 62 beautifully appointed accommodations offering island, pool, or ocean views and balconies, double Whirlpool tubs, mini-bars, 24-hour room service, WiFi, and more. Rejuvenate, revitalize, and reconnect while the friendly staff will accommodate your every need. Enjoy a late brunch or beach level spa services, catch a seaside nap in a hammock by the pool, or just stroll on the undisturbed beach.

The Azul Restaurant is a popular choice among guests. Fresh international cuisine is offered for breakfast, lunch, and dinner. Dining choices include the finest in Mexican, Italian, and Asian. Unlimited bottles of wine are included with meals, including the finest wine from all around the world. The all-inclusive section for dining includes all meals including breakfast, lunch, dinner, and snacks at any of the buffet style and a la carte restaurants. All beverages including domestic beer, select international liquor brands, and international wines are included.

Daily activities include volleyball, water aerobics, cocktail lessons, Caribbean bingo, and Spanish lessons. In the evening, the scene livens up with different activities every night of the week. Entertainment ranges from a fire show and Wii tournament to a karaoke night, casino night, and more!

Additional services and amenities are available at other Palace Resorts in Cancun, Riviera Maya, and Cozumel! Explore all that this incredible area has to offer! (Le Blanc Spa Resort is excluded and transfers are not included.)

Find more information about Palace Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Located in the charming Isla Mujeres (Island of Women) off the coast of Cancun in the Caribbean Sea,1 hour & 20 minutes from the Cancun International Airport.
Address: MZ.63,LT1 CARRETERA GARRAFON, VISTA
ISLA MUJERES, Q.ROO
QR

MX
Toll Free Phone: 1-800-635-1836
Fax: 305-375-9508
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Pools
Number of Pools: 1
Outdoor Pools: 1     
Outdoor freestyle pool with swim-up bar
Health Club / Spa
Massage: Additional Charge
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The Isla Mujeres Palace features luxurious accommodations , fine dining, snacks, top-shelf beverages, 24-hour room service, sensational entertainment and wireless internet. Beach:
Total Rooms: 62
Year Opened: 2007 Credit Cards: Visa, Master Card
ROOM TYPES
CONCIERGE LEVEL
Room includes one king bed, a double whirlpool tub, a sitting area, and a furnished balcony with ocean views. Room also features private check-in, exclusive concierge service, a special menu for 24-hour room service, two 25 minute massages, and more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR DELUXE OCEAN
Room includes one king bed, a double whirlpool tub, a sitting area, and a furnished balcony with partial ocean views. Room also features a liquor dispenser with premium brands, turndown service, 24-hour room service, CHI bath amenities, and more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR DELUXE POOLVIEW
Room includes one king bed, a double whirlpool tub, a sitting area, and a furnished balcony with pool views. Room also features 24-hour room service, turndown service, a liquor dispenser with premium brands, and more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE RESORT VIEW
Room includes one king bed or two double beds, a double whirlpool tub, a sitting area, and a furnished balcony with limited resort views. Room also features a liquor dispenser with premium brands, 24-hour room service, turndown service, and more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite

OTHER INFO
Smart TV and Apple TV is available in select rooms.
DINING
Isla Mujeres Palace features 1 meal plan options:
All Meals, Drinks & Tips
There are 3 Restaurants at Isla Mujeres Palace:
Pool & Snack Bar - Snacks and beverages served from 10am to 6pm. Swim-up bar will serve alcoholic beverages upon request.
Lobby Bar - Open for continental breakfast, snacks and bar.
Azul - Open air restaurant. Breakfast: Continental from 6:30am to 7:00am, International a la carte 7am to 11am. Lunch: International buffet from 11am to 4pm. Dinner: A la carte mexican, Oriental and Italian cuisine from 6pm to 11pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Beach Volleyball, Pool Volleyball, Kayaks, Paddle Boats, Waterbikes, Ping-Pong Tables, Table Games
Nightly Activities & Entertainment:
Nightly Shows
TripAdvisor Web Reviews
Based on 1187reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
More info
MICHAEL C.
May 02 2017
We did feel like the title superior ocean view was not accurate our room over looked the pool I think more info should be give about the rooms they offer and their location on the grounds we go on vacation for the beach and beach front rooms
Customer Rating: 

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Renee H.
Dec 14 2016
The resort was beautiful and the staff was amazing! Jorge, Edwin, Christian, Adrian, Evandro , Antonio and Wilma were awesome! The food was wonderfull! I'm extremely picky as far as quality and I was never disappointed. You could get simple hamburgers and fish tacos or fancy entrees that were plated beautifully. We will definitely be going back!
Customer Rating: 

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Isla Mujures Palace
JOHN K.
Oct 01 2016
Wonderful couples only all inclusive. Excellent food at the pool bar and all the workers at the resort are wonderful.
Customer Rating: 

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cozy and quiet
MARK M.
May 05 2016
The Palace on Isla Mujeres is a wonderful place to relax. It was quiet and cozy. The staff was amazing. The food was gourmet level at all meals. All aspects of our trip were beyond what we expected. We got engaged on sunday evening. The staff found out and went above and beyond to make our stay extra special. They even sang to us while having a romantic dinner on the beach. Love this place and will plan on going back!!!!
Customer Rating: 

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Isla Mujeres Palace
JOHN W.
Mar 10 2016
The hotel and location are wonderful. Regarding the food we are gluten intolerant and they were wonderful and catered to our needs with wonderful food. Do not pay for the upgrade ocean view as you will not receive it. We discussed it with the front desk for over an hour and they said that it didn't matter that we paid extra for the view as we paid it to a different company (Apple) and that they were not connected to them.
Customer Rating: 

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Stress free vacation spop
ROBERT S.
Oct 15 2013
There was nothing we were not happy with. The staff was excelant and very help full. The facility lacked nothing for our needs or expectations. You should be proud of the managment and staff.
Customer Rating: 

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Most amazing hotel i have ever been to
BRIAN T.
Jun 15 2013
The Isla Mujures palace was totally amazing. The staff there makes a beautiful location even that much better. They treated me and my girlfriend like a king and queen. The only thing that could of been a little better is the beach, it was nice and sandy but had a lot of seaweed in the water due to the position of where it was located on the island. It was stated that way In a lot of reviews so it wasn't a big deal. I really like that it was only 62 rooms and adults only, Cancun is like Vegas way to many people and to much action, we like quiet and private resorts that are more personal and Isla Mujures palace is definitely that. That is why Isla Mujures is my favorite place, already looking forward to the next time we can go. Thank you Brian Thompson
Customer Rating: 

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JASON S.
Apr 08 2012
First time on Isla first time at the palace, loved both will definately go back.
Customer Rating: 

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Palace Hotel Isle Mujeres, MExico
JANE P.
Jul 15 2011
Lovely hotel and staff amazing. BIG PROBLEM!!! two beach clubs are on each side of the hotel VERY LOUD MUSIC AND AMPLIFIED VOICES UNTIL VERY LATE EVERY NIGHT!
Customer Rating: 

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Excellent
VALERIE P.
May 26 2011
We loved the hotel and staff. We would definately go back. We were given a htoel credit that made our vacation complete. We would highly recommend this hotel to anyone and already have!! Certain members of the staff went over and above, like Franseco!
Customer Rating: 

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TripAdvisor Traveller Reviews
Great vacation
kkc9090, Cottonwood, Arizona
Mon Oct 16 18:15:54 EDT 2017
Karol made it her responsibity to see that our experience at the resort was a truly awesome, Julian, took special time to make sure we enjoyed our dining experience was amazing ,from our Mayan coffee that Gustov presented us, to the most delicious dinner done by Chef Llamas, the friendly face of Jorge always smileing,we thank the management for truly making our experience at the resort unforgettable.

Very special people
50bigigi, Cottonwood, Arizona
Mon Oct 16 14:31:02 EDT 2017
A wonderful gentleman Julilan took such good care of us . Enjoyed the special treatment given by the special People of Palace resorts. The romantic dinners are lovely and the coffee is the best, and the boat ride to the resort is wonderful .. Thank you

Family Vacation!
trishandgreg, Charlotte, North Carolina
Sun Oct 15 07:54:53 EDT 2017
WOW- talk about making a first impression. From the airport we were taken to the marina and rode a private boat to the resort and mainland. It was the perfect way to start (and end) the vacation. The captain and first mate were very professional and made us feel welcomed. The boat ride over was scenic and peaceful. It set the stage for what was to come. We booked Isla Palace for our last vacation with our adult children before our oldest got married. It was to be our last trip as just the four of us and we really wanted it to be memorable. Isla Palace impressed us the year before when my husband and I went for our 22nd anniversary. Upon arrival we were greeted by Mario, he took our bags and directed us to check-in. We received tropical drinks and a cold, lavender towel to refresh us after our travels. Anai, Louredes ad Karol got us checked in and made us feel at home. Pilar greeted us with enthusiasm and a smile. She gave us all the information regarding tours, activities and offerings for the week. Each day she helped us with questions about the island. She was amazing. We so enjoyed her enthusiasm and genuine personality. The resort is small, clean and personable. It sits on the ocean with a beautiful view of the water and passing boats. It is peaceful and quiet. The resort goes above and beyond to add special touches to your trip. Beautiful flowers are located around the resort. The décor is subtle and inviting. The staff are friendly and helpful. They make an effort to know your name from the moment you arrive. Each day we were greeted with a smile and asked if we needed anything. The resort offers a few options for food. The pool area has grilled items, sandwiches, burgers, pizza and so forth during the day for lunch. The servers will take your order and bring it to you at the beach or pool. Azul is the main restaurant serving breakfast, lunch and dinner. It offers a la carte and buffet for breakfast and lunch. Dinner is a la carte. Dinner can sometimes take longer than expected but I guess it is called Island time. For lunch the Cevicheria is also open. It offers fresh, authentic island seafood. It was a highlight for lunch, highly recommend. It is open air seating with the ocean breeze and view complimenting the amazing food. Wilma, Irving, Pedro, Julian, Ismael, Edy, Candido, Dario, Omar and Christian made our dining experiences so much fun and enjoyable. Not only did they provide us great service while we were dining but they went the extra mile and made sure we had everything we needed while at the beach or in the lounge. Patricia, the hostess, always started our dining experience on a positive note with her smile, she greeted us by name and made us feel special. The Chef's dinner is one you do not want to miss. It was filled with incredible textures, flavors and colors. It was an evening of unexpected dishes and amazing presentation. We really enjoyed the Chef's dinner and look forward to doing it again on our next visit. Chef Dario, Christina and Armondo really put on a great show and the food was fabulous. The resort offers bar service at the pool and beach during the day. There is never a problem finding something exotic and fun to drink. Edy, Alejandro and Ismael created specialty drinks daily. They kept us entertained and the service was exceptional. My husband loves to get up really early and catch the sunrise. David at the front desk was always helpful with making sure he got to his destination and experience the beauty of an Isla sunrise. We celebrated my husband's 49th birthday at Isla and the staff made it a memory of a lifetime. They know how to make you feel special. Don't be afraid to let them know if you are celebrating an event- they genuinely love to enhance your vacation experience. Isla Palace may be quiet but it offers a wide arrangement of water activities. Paddle boarding and snorkeling are among the water activities. Antonio, the lifeguard is always watchful of the water activities and keeps the guest safe. General manager, Mark Dahle was ever present. He made sure our trip was memorable. He has a vision for the resort and we are excited to see his ideas come to a realization. Isla Palace is located on Isla Mujeres, an island full of culture, fun and adventure. It offers a wide variety of restaurants, bars, and public beaches. We highly recommend renting a golf cart and exploring the island. It does not disappoint. We are looking forward to our next visit.

Honeymoon vacation!
Jasmine C,
Wed Oct 11 18:33:31 EDT 2017
My husband and I picked this location for our honeymoon and it did not disappoint! We relaxed and did massages and did the romantic dinner. Everyone was polite and courteous, but one person that stood out to us was Julian, one of the waiters. We had him a few times when we had dinner and he was very professional and made our stay enjoyable. We will most definitely come back next year!!!

Visited for lunch
Nate R,
Sat Oct 07 09:00:19 EDT 2017
We stayed at the Sun Palace in Cancun and made a day trip to Isla Mujeres. We stopped at the Palace for lunch and information and a map of the island. We talked with Pilar at the front desk and she helped us immensely by offering a map and some information about the island. We also toured the resort which looks amazing. We would absolutely think about booking a trip at this resort in the future.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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