Cancun

Isla Mujeres Palace


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All Inclusive    

2019 Exceptional Values
Extra Value:
Receive up to a $1500 Resort Credit (booking dates, travel dates, duration & usage restrictions may apply).
Free Symbolic Weddings: Restrictions apply-see applebeachbrides.com.
Honeymoon: Bottle of sparkling wine, mini-cake, honeymoon dinner at select restaurants, two t-shirts, breakfast in bed (restrictions apply; minimum 3 night stay).

Escape to a luscious tropical island paradise where you're treated like royalty. At Isla Mujeres Palace, you can pamper yourself with luxurious accommodations, delicious cuisine, a diverse selection of wine and beverages, upscale amenities, and extraordinary services.

Designed for an intimate island experience, Isla Mujeres Palace is a couples-only retreat and offers 62 beautifully appointed accommodations offering island, pool, or ocean views and balconies, double Whirlpool tubs, mini-bars, 24-hour room service, WiFi, and more. Rejuvenate, revitalize, and reconnect while the friendly staff will accommodate your every need. Enjoy a late brunch or beach level spa services, catch a seaside nap in a hammock by the pool, or just stroll on the undisturbed beach.

The Azul Restaurant is a popular choice among guests. Fresh international cuisine is offered for breakfast, lunch, and dinner. Dining choices include the finest in Mexican, Italian, and Asian. Unlimited bottles of wine are included with meals, including the finest wine from all around the world. The all-inclusive section for dining includes all meals including breakfast, lunch, dinner, and snacks at any of the buffet style and a la carte restaurants. All beverages including domestic beer, select international liquor brands, and international wines are included.

Daily activities include volleyball, water aerobics, cocktail lessons, Caribbean bingo, and Spanish lessons. In the evening, the scene livens up with different activities every night of the week. Entertainment ranges from a fire show and Wii tournament to a karaoke night, casino night, and more!

Additional services and amenities are available at other Palace Resorts in Cancun, Riviera Maya, and Cozumel! Explore all that this incredible area has to offer! (Le Blanc Spa Resort is excluded and transfers are not included.)

Find more information about Palace Resorts.

Learn more about Cancun.
HOTEL LOCATION
Located in the charming Isla Mujeres (Island of Women) off the coast of Cancun in the Caribbean Sea,1 hour & 20 minutes from the Cancun International Airport.
Address: MZ.63,LT1 CARRETERA GARRAFON, VISTA
ISLA MUJERES, Q.ROO
QR

MX
Toll Free Phone: 1-800-635-1836
Fax: 305-375-9508
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Pools
Number of Pools: 1
Outdoor Pools: 1     
Outdoor freestyle pool with swim-up bar
Health Club / Spa
Massage: Additional Charge
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The Isla Mujeres Palace features luxurious accommodations , fine dining, snacks, top-shelf beverages, 24-hour room service, sensational entertainment and wireless internet. Beach:
Total Rooms: 62
Year Opened: 2007 Credit Cards: Visa, Master Card
ROOM TYPES
SUPERIOR DELUXE POOLVIEW
Room includes one king bed, a double whirlpool tub, a sitting area, and a furnished balcony with pool views. Room also features 24-hour room service, turndown service, a liquor dispenser with premium brands, and more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE RESORT VIEW
Room includes one king bed or two double beds, a double whirlpool tub, a sitting area, and a furnished balcony with limited resort views. Room also features a liquor dispenser with premium brands, 24-hour room service, turndown service, and more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
CONCIERGE LEVEL
Room includes one king bed, a double whirlpool tub, a sitting area, and a furnished balcony with ocean views. Room also features private check-in, exclusive concierge service, a special menu for 24-hour room service, two 25 minute massages, and more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR DELUXE OCEAN
Room includes one king bed, a double whirlpool tub, a sitting area, and a furnished balcony with partial ocean views. Room also features a liquor dispenser with premium brands, turndown service, 24-hour room service, CHI bath amenities, and more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite

OTHER INFO
Smart TV and Apple TV is available in select rooms.
DINING
Isla Mujeres Palace features 1 meal plan options:
All Meals, Drinks & Tips
There are 3 Restaurants at Isla Mujeres Palace:
Pool & Snack Bar - Snacks and beverages served from 10am to 6pm. Swim-up bar will serve alcoholic beverages upon request.
Lobby Bar - Open for continental breakfast, snacks and bar.
Azul - Open air restaurant. Breakfast: Continental from 6:30am to 7:00am, International a la carte 7am to 11am. Lunch: International buffet from 11am to 4pm. Dinner: A la carte mexican, Oriental and Italian cuisine from 6pm to 11pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Beach Volleyball, Pool Volleyball, Kayaks, Paddle Boats, Waterbikes, Ping-Pong Tables, Table Games
Nightly Activities & Entertainment:
Nightly Shows
TripAdvisor Web Reviews
Based on 1519reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Pure Relaxation
STEPHANIE S.
Feb 05 2018
This all inclusive is a small slice of heaven. The pool was pretty chilly but that was simply because it was not hot out. As the staff told us "it's natural heat". The only negative I would caution other guests about is being pressured into attending a "membership presentation". It is just like a time share presentation and the pressure to purchase is horrific. Other than the presentation, moving from the island to the mainland the night before are departure did relieve any anxiety about transportation and getting to the airport on time.
Customer Rating: 

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More info
MICHAEL C.
May 02 2017
We did feel like the title superior ocean view was not accurate our room over looked the pool I think more info should be give about the rooms they offer and their location on the grounds we go on vacation for the beach and beach front rooms
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Renee H.
Dec 14 2016
The resort was beautiful and the staff was amazing! Jorge, Edwin, Christian, Adrian, Evandro , Antonio and Wilma were awesome! The food was wonderfull! I'm extremely picky as far as quality and I was never disappointed. You could get simple hamburgers and fish tacos or fancy entrees that were plated beautifully. We will definitely be going back!
Customer Rating: 

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Isla Mujures Palace
JOHN K.
Oct 01 2016
Wonderful couples only all inclusive. Excellent food at the pool bar and all the workers at the resort are wonderful.
Customer Rating: 

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cozy and quiet
MARK M.
May 05 2016
The Palace on Isla Mujeres is a wonderful place to relax. It was quiet and cozy. The staff was amazing. The food was gourmet level at all meals. All aspects of our trip were beyond what we expected. We got engaged on sunday evening. The staff found out and went above and beyond to make our stay extra special. They even sang to us while having a romantic dinner on the beach. Love this place and will plan on going back!!!!
Customer Rating: 

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Isla Mujeres Palace
JOHN W.
Mar 10 2016
The hotel and location are wonderful. Regarding the food we are gluten intolerant and they were wonderful and catered to our needs with wonderful food. Do not pay for the upgrade ocean view as you will not receive it. We discussed it with the front desk for over an hour and they said that it didn't matter that we paid extra for the view as we paid it to a different company (Apple) and that they were not connected to them.
Customer Rating: 

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Stress free vacation spop
ROBERT S.
Oct 15 2013
There was nothing we were not happy with. The staff was excelant and very help full. The facility lacked nothing for our needs or expectations. You should be proud of the managment and staff.
Customer Rating: 

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Most amazing hotel i have ever been to
BRIAN T.
Jun 15 2013
The Isla Mujures palace was totally amazing. The staff there makes a beautiful location even that much better. They treated me and my girlfriend like a king and queen. The only thing that could of been a little better is the beach, it was nice and sandy but had a lot of seaweed in the water due to the position of where it was located on the island. It was stated that way In a lot of reviews so it wasn't a big deal. I really like that it was only 62 rooms and adults only, Cancun is like Vegas way to many people and to much action, we like quiet and private resorts that are more personal and Isla Mujures palace is definitely that. That is why Isla Mujures is my favorite place, already looking forward to the next time we can go. Thank you Brian Thompson
Customer Rating: 

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JASON S.
Apr 08 2012
First time on Isla first time at the palace, loved both will definately go back.
Customer Rating: 

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Palace Hotel Isle Mujeres, MExico
JANE P.
Jul 15 2011
Lovely hotel and staff amazing. BIG PROBLEM!!! two beach clubs are on each side of the hotel VERY LOUD MUSIC AND AMPLIFIED VOICES UNTIL VERY LATE EVERY NIGHT!
Customer Rating: 

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Excellent
VALERIE P.
May 26 2011
We loved the hotel and staff. We would definately go back. We were given a htoel credit that made our vacation complete. We would highly recommend this hotel to anyone and already have!! Certain members of the staff went over and above, like Franseco!
Customer Rating: 

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TripAdvisor Traveller Reviews
Is membership worth it?
scottaZ8604OW, Sturgeon Lake, Minnesota
Tue Jan 15 09:49:33 EST 2019
We have been a member of Palace Resorts for 1 year now. We joined, excited to be members, receiving the discounts and privileges of membership. We have found that going through Costco, including airfare, is at the same price as being members (cash card back). We also receive a better room through Costco. When in Isla, we found that being a "low" level member didn't get us anything but a free 25 minute massage and a mani/pedi. We had to use public transportation to get to the Island and to the hotel, we had a poor experience with rusty water in our room, and were not prioritized over people who were non-members at anytime. The worst part was when we took a daytrip over to The Grand at Moon Palace. We had every intention of upgrading our membership to have more flexibility, since we currently have to purchase a week at a time. We ended up spending 2 hours with the sales staff, who did not listen to what we wanted (kept stressing access to family suites and we don't have children or family that we vacation with) We finally just had to say forget it, but had to sit another hour playing the pressure to purchase game... We would no longer recommend anyone joining Palace Resorts, even though we still plan on going to the resorts, just not as a member....

Peace in Mexico
lisaspoodles, Denver, Colorado
Sun Jan 13 08:41:36 EST 2019
My husband and I are just back from our first visit to Isla Mujeres Palace. Our stay was wonderful, with wonderful food and service; the staff went above and beyond to ensure that we had a perfect vacation. Our transportation over from Cancun was seamless. We were greeted at the dock by Fermin, and the resort’s General Manager Silvia. Fermin took care of all our needs and was able to answer all our questions. The food was amazing. I am gluten free, and Rocio had my gluten free pancakes ready to go every morning. My husband and I eat pretty healthily, and it is easy to do here, or, go crazy! We enjoyed all the covered outdoor space there is here to relax, so even if there is rain you can still enjoy being outside. There is only one main restaurant, however every night has an additional themed menu. I liked not having to think about which restaurant to eat at every night. There is also a beach restaurant for ceviche, and a pool restaurant with a pizza and lunch menu. We walked down to the south end of the island and felt completely safe, for those concerned with safety. Golf carts are popular, and can be rented by the day and parked at the resort. The spa is small but the staff is fantastic. We had daily massages. We will definitely be back, and will stay for 10 days. This Palace resort is perfect for total peace. Many, many thanks to Silvia and Fermin; Lourdes, Luis and Rosa at the front desk. Restaurant hostesses Rocio and Mitzi, who did so much more than just seat us, making sure every meal was perfect. Our waiters Macedonio, Mateo and Paolo, as well as Alejandro at the bar. Overseeing our happiness was Alejandra, Alvaro, Silvia, and most especially Fermin. To all of you and everyone else who comes together to make this such a wonderful experience, our thanks. We can’t wait to return! Bryan and Lisa Lancelot

Fantastic stay at Isla Mujeres
Vacationer636157,
Thu Jan 10 05:00:19 EST 2019
From the initial private ferry ride to the island the stay could not have been more enjoyable. The staff were all very attentive and always available to answer any questions. Very limited beach area but ocean swimming was great. With only about 66 rooms the spa area was limited. Lots to do on island.

Great Relaxing vacation
Sanjay S,
Wed Jan 09 13:30:55 EST 2019
We wanted a relaxing vacation and booked after reading good reviews. We had rough start with getting email night before about cancellation of our transportation to Resort but they did make alternate arrangements so we did not have issue. We are vegetarian and were very impressed and happy that Resort made arrangements for us. We got great room and service was excellent. Alberto who handles entertainment even arranged to take us on bike trip around. Overall we would highly recommend

NYE 2019
mojo28629,
Wed Jan 09 09:41:20 EST 2019
This place was really great. The service was amazing from beginning to end. The food had hits and misses. It was nice to be able to order off a menu vs buffet. It's worth it to splurge to the concierge level. It's a smaller resort so there are plenty of chairs at the pool & beach. We never had a problem finding a spot. We went from December 29-January 5, 2019. They had a great NYE celebration on the beach. Unfortunately the only thing was the public beach next to the resort (custom to watch the sunrise on New Years Day). There was loud booming music until 7AM. It happened about every other night, not until 7AM but it was quite loud. Rent a golf cart and tour the island. We traveled off the resort and ate at some local spots and it was well worth it! Mango Cafe, Tacos Rigos (no English or very little), there is a rotisserie chicken place on Hidalgo St that was really good as well. Thank you to Macedonio, Molses, Paolo, Rocio, Edy and all of the wonderful staff that took excellent care of us while we were there!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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