Cancun

Isla Mujeres Palace


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All Inclusive    

Crystal Award Winner: Best Destination, 2014
Exceptional Values!
Extra Value:
Receive up to a $1500 Resort Credit (booking dates, travel dates, duration & usage restrictions may apply).
Free Symbolic Weddings: Free symbolic weddings. Restrictions apply - see applebeachbrides.com.
Honeymoon: Bottle of sparkling wine, mini-cake, honeymoon dinner at select restaurants, 2 t-shirts, breakfast in bed (on request). Minimum 3 night stay.

Escape to a luscious tropical island paradise where you're treated like royalty. At Isla Mujeres Palace, you can pamper yourself with luxurious accommodations, delicious cuisine, a diverse selection of wine and beverages, upscale amenities, and extraordinary services.

Designed for an intimate island experience, Isla Mujeres Palace is a couples-only retreat and offers 62 beautifully appointed accommodations offering island, pool, or ocean views and balconies, double Whirlpool tubs, mini-bars, 24-hour room service, WiFi, and more. Rejuvenate, revitalize, and reconnect while the friendly staff will accommodate your every need. Enjoy a late brunch or beach level spa services, catch a seaside nap in a hammock by the pool, or just stroll on the undisturbed beach.

The Azul Restaurant is a popular choice among guests. Fresh international cuisine is offered for breakfast, lunch, and dinner. Dining choices include the finest in Mexican, Italian, and Asian. Unlimited bottles of wine are included with meals, including the finest wine from all around the world. The all-inclusive section for dining includes all meals including breakfast, lunch, dinner, and snacks at any of the buffet style and a la carte restaurants. All beverages including domestic beer, select international liquor brands, and international wines are included.

Daily activities include volleyball, water aerobics, cocktail lessons, Caribbean bingo, and Spanish lessons. In the evening, the scene livens up with different activities every night of the week. Entertainment ranges from a fire show and Wii tournament to a karaoke night, casino night, and more!

Additional services and amenities are available at other Palace Resorts in Cancun, Riviera Maya, and Cozumel! Explore all that this incredible area has to offer! (Le Blanc Spa Resort is excluded and transfers are not included.)

Find more information about Palace Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Located in the charming Isla Mujeres (Island of Women) off the coast of Cancun in the Caribbean Sea,1 hour & 20 minutes from the Cancun International Airport.
Address: MZ.63,LT1 CARRETERA GARRAFON, VISTA
ISLA MUJERES, Q.ROO
QR

MX
Toll Free Phone: 1-800-635-1836
Fax: 305-375-9508
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Pools
Number of Pools: 1
Outdoor Pools: 1     
Outdoor freestyle pool with swim-up bar
Health Club / Spa
Massage: Additional Charge
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The Isla Mujeres Palace features luxurious accommodations , fine dining, snacks, top-shelf beverages, 24-hour room service, sensational entertainment and wireless internet. Beach:
Total Rooms: 62
Year Opened: 2007 Credit Cards: Visa, Master Card
ROOM TYPES
CONCIERGE LEVEL
Room includes one king bed, a double whirlpool tub, a sitting area, and a furnished balcony with ocean views. Room also features private check-in, exclusive concierge service, a special menu for 24-hour room service, two 25 minute massages, and more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR DELUXE OCEAN
Room includes one king bed, a double whirlpool tub, a sitting area, and a furnished balcony with partial ocean views. Room also features a liquor dispenser with premium brands, turndown service, 24-hour room service, CHI bath amenities, and more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR DELUXE POOLVIEW
Room includes one king bed, a double whirlpool tub, a sitting area, and a furnished balcony with pool views. Room also features 24-hour room service, turndown service, a liquor dispenser with premium brands, and more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE RESORT VIEW
Room includes one king bed or two double beds, a double whirlpool tub, a sitting area, and a furnished balcony with limited resort views. Room also features a liquor dispenser with premium brands, 24-hour room service, turndown service, and more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite

OTHER INFO
Smart TV and Apple TV is available in select rooms.
DINING
Isla Mujeres Palace features 1 meal plan options:
All Meals, Drinks & Tips
There are 3 Restaurants at Isla Mujeres Palace:
Azul - Open air restaurant. Breakfast: Continental from 6:30am to 7:00am, International a la carte 7am to 11am. Lunch: International buffet from 11am to 4pm. Dinner: A la carte mexican, Oriental and Italian cuisine from 6pm to 11pm.
Pool & Snack Bar - Snacks and beverages served from 10am to 6pm. Swim-up bar will serve alcoholic beverages upon request.
Lobby Bar - Open for continental breakfast, snacks and bar.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Beach Volleyball, Pool Volleyball, Kayaks, Paddle Boats, Waterbikes, Ping-Pong Tables, Table Games
Nightly Activities & Entertainment:
Nightly Shows
TripAdvisor Web Reviews
Based on 1148reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Amazing Holiday!
Kchak2013, Calgary, Canada
Wed Aug 16 18:58:30 EDT 2017
We have been to a couple of the large resorts over on the mainland 8 times in the past few years, and we wanted to try something a little different this time. We booked a last minute, 10 night vacation to this hotel, and it was fantastic. Very relaxing, beautiful beach and the rooms were lovely. Food was very good (MUCH better than the other resorts that I have been too) but the dinner menu did get a little old after about night 7. But still good none the less. GO ON THE WHALESHARK TOUR!! . But protip - book downtown or online, NOT through the hotel. It was 125 USD pp for us booking online, the hotel was charging 200 pp for the same thing. Here's my breakdown of different aspects of the hotel. 1. Room - 5/5 Roomy, VERY clean and extremely comfortable beds. The a/c was always working and kept everything cool even on the 40+ degree c days. Only downside was that the sinks and counters in the bathroom area were ridiculously low. My 6'3 boyfriend could not even see his face in the mirrors. But not a big concern. Mini bar was rarely re-stocked which was a bit of a pain, but we would just call the front desk to get more. Also housekeeping would knock even when the "do not disturb" sign was up which got annoying after a while. Other than those small things, the rooms were fantastic. 2. Beach 4.5/5 Small, but so beautiful. We were there at low season and the hotel was only less than half full, but there were always beach chairs so no waking up at the crack of dawn to claim some which was fantastic. There was quite a bit of seaweed, but this is fast becoming the norm in the carribean, so you really can't escape it. Drink service was fantastic and always kept us well hydrated! ;) I spent a ridiculous amount of time on the paddle boards - one of my favorite parts of the trip was just paddling around. Only downside is that you can't go past the ropes off section. I've been kayaking and paddling since I was 13, so it was frustrating not to be able to go a bit further out to get a look at the island, but I understand their reasoning. TIP - take a walk down to the end of the dock at night. The stars are absolutely wonderful. 4.5/5 because of how small the beach is, and it's a bit noisy with the two beach Clubs next to the resort. But I would still take this beach over the huge busy ones any day. 3. Service 5/5 Amazing. Staff know your name after a couple of days. Jorge from the restaurant was always great and we enjoyed chatting with him. Front desk staff was always very helpful and friendly. Louis from the ceviche bar was so fantastic - we loved coming to see him every afternoon. *Thanks Louis for making our time great!! * No complaints about this at all. 4. Food 4/5 I can't decide what I think of the food to be honest. I'll just start by saying it is leaps and bounds better than the huge chain resorts on the mainland. So if you're trying to compare to any of those, the food here wins hands down. That being said, there isn't a huge selection. But the seafood was to die for. Try the chicken fingers on the room service menu. So good. We wanted to book the chefs dinner, but waited to long to book it so it was sold out. So we booked the romatic dinner instead. We aren't the romantic type, and the giant "love" sign that they put on the beach next to your table just made us groan, but it was fun none the less. 5. Pool 3/5 The pool was clean, but dear lord it was hot. Felt like bath water. We didn't enjoy it much. 6. Resort Credit ??? I don't know what to say about this. It's great - I guess. They don't HAVE to give this out, but bare in mind that there are caveats to this credit. You can only use a portion of it at the spa - and it's based on how long you're there for. We stayed quite a long time and we only got 400 bucks towards spa services for both of us. Most services are 180-250 each, so it's hard to get anything for that 400 dollars. I think people who were there for only 7 days just got 300, so you wouldn't be able to get anything fully covered anyways. Also they say you can't use the credit for relaxation or deep tissue massages, which is basically all I like, so meh. You also have to pay 16% of the cost, so keep that in mind when booking. But hey, it's still free money so I can't complain too much. Over all, great stay at a great hotel. Would 100% recommend.

First Time In Mexico and an Incredible Stay at Isla Mujeres Palace
TRHW10,
Wed Aug 16 11:24:12 EDT 2017
Absolutely wonderful!! This was our first trip to Cancun and we are so glad we chose to stay at Isla Mujeres Palace. We enjoyed every single moment. Everyone at the Palace was friendly, helpful, professional and they truly made our stay relaxing and enjoyable. First of all, we were welcomed with a beautiful boat ride to the resort. Martha greeted us with a smile, a cocktail and a refreshing towel at the front desk to get things started. Our room was clean and wonderful! We were on the second floor facing the pool and the view was spectacular. The following staff members of the Palace truly made our stay very special. Front Desk - Martha, Rosa Pool Bar - Jimmy, Dario and Ismael (Great Cocktails! Especially the Rhumba) Lobby Bar - Alejandro Cerviche Bar (which was incredible and we highly recommend) - Chef Dario and Edwin Dining Room - Jorge, Edwin, Christian, Luis (Luis was our waiter for most of the stay and he was funny and guided us to some delicious meals and wine on the menu) Couple's Massage at the Spa - Nayeli and Natividad (Sooo Relaxing!) Booking Resort Credit - Pilar and Lourdes We also loved the entertainment offered in the evening especially the Magic Show and Alejandro (guitar) and Greg (tambourine) We also met some really nice couples and the resort was never crowded. Lounge chairs always available! We learned to paddle board for the first time! We received $1500 in resort credit. You only pay 16% tax with each option you choose and it was so worth it. We recommend the Couple's Massage and the Chef's Dinner at the Palace and if you've always wanted to swim with dolphins the Dolphin Swim at Dolphin Discovery. It is right on the island of Isla Mujeres! We decided to upgrade to the VIP level at Dolphin Discovery and we highly recommend this option. You are in a smaller group with the dolphins. You also receive more time in the water with them and you get the picture package. A great bar to visit on the island - The Joint - great mango margaritas and reggae music! All in all, a fabulous vacation!! We look forward to returning to the Palace!

Amazing resort!
Tammy B, Highlands Ranch, Colorado
Mon Aug 14 19:45:06 EDT 2017
Can't say anything except this is a first class resort. The food was excellent and the staff was very attentive, friendly, and professional. Martha, at the front desk was especially helpful. The chef''s dinner was outstanding! Can't recommend this resort enough!

"Fun in the sun"
tjhall2017, Noblesville, Indiana
Mon Aug 14 18:25:15 EDT 2017
Loved it!! The hospitality and the kindness everyone showed us. The rooms were awesome with a beautiful beach view and a balcony to just sit and enjoy. I loved the way the staff would keep your room clean and turn the bed down for night with special treats waiting on you. I was so amazed when you would say "gracious" the staff would always say "my pleasure". We enjoyed our couples massage with Jazmin and Nativida.

Great view!
Sylvie V,
Mon Aug 14 05:01:10 EDT 2017
Rooms are Nice and spacious a little ô reprise for thé statues of the room but compense by the quality of the service thank you to Alex our stay was perfect ,It il a luxury all inclusive , and we did try "Le métissage " who is supposed to be the post rafine,every dish was a deception except for the zucchini and goat cheese soup who really amazing, but i would wrote a bad review if i had to pay for that dreathful mascarade ,we find gem call "Lolo lorena " where we paid 2 third of the price and had the real deal ,and i loved the hibiscus tacos at "limon" "villa Rolandis "was very good .



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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