Puerto Rico

InterContinental San Juan


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Please note, this hotel is not accepting new reservations through December 31, 2017.

2018 Exceptional Value
Honeymoon: Room upgrade (based on availability) and bottle of champagne (restrictions apply).

Take a trip to InterContinental San Juan Resort, where the island of enchantment is right at your fingertips. Experience the gorgeous beachfront resort and soothing ocean views, and the individual cabanas dotting the remodeled pool and decadent lounge area. Indulge in the spa and sauna, spoil yourself with the rich restaurant choices and find entertainment for every interest in the myriad of activities hosted by InterContinental San Juan Resort, a premier luxury resort of choice in Isla Verde and beyond.

Indulge yourself with the rejuvenating spa and beauty facial treatments at Akua Spa. Among the most popular treatments are the Caribbean wrap: an intensive body care wrap that uses minerals and vitamins to improve skin condition, and the After Sun Pampering Massage: a relaxing, pampering massage that harmoniously blends different products to help improve the elasticity of connective tissue and smooth the skin.

Feast on traditional, fresh sushi at Momoyama, or opt for Mediterranean fare at the casual, ocean-view cafe Ciao. Poolside you will find the Splash Pool bar, serving up light snacks and sandwiches. For a fancier dinner, there's Ruth's Chris Steakhouse, which has been voted the best upscale steakhouse in San Juan.

Retire to the hotel's extended outside balcony where you can take in the cool Caribbean breeze from the nearby ocean and enjoy the lush landscaped grounds surrounding the sparkling pool.

InterContinental San Juan's location also offers many exciting off-site activities. Take a Spanish Colonial Times night tour and discover the legends and love stories of historic Puerto Rico. Or learn about art and history on a gallery and museum tour of Old San Juan. For nature lovers, explore tropical rainforests with a licensed guide to learn about the local flora and fauna while taking in incredible views of the local wildlife in El Yunque Rainforest..

Learn more about Puerto Rico.
HOTEL LOCATION
This property is only 10 minutes from the San Juan International Airport and the Financial District. It is located in the Isla Verde tourist sector, on the most beautiful two-mile stretch of white sandy beach in San Juan.
Address: 5961 ISLA VERDE AVE
CAROLINA


PR
Local Phone: 787-791-6100
Toll Free Phone: 800-443-2009
Fax: 787-791-7540
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking($)
Physician on Call
Shopping Mall Nearby (15 minutes)
Pools
Number of Pools: 1
Outdoor Pools: 1     
Swim-up Bar
The hotel has the only free form pool in Puerto Rico with its own waterfall.
Golf: NEARBY
Bahia Beach
Cart rental is included in the greens fees, and this is the only 18 hole course in the San Juan metro area with 75 acres of freshwater lakes and dramatic views of the neighboring rainforest.
Holes: 18
Green Fees: $
Club Rental Fees: $
Lessons Available
Tennis
Number of Courts: 2
Outdoor Courts: 2
Court Fee: $
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Additional Charge
Paddle Boats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Additional Charge
Health Club / Spa
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This 4-star luxury resort offers the latest conveniences for today's business and leisure travelers,with a relaxed and elegant environment tailored for truly discerning guests. Each room has two doubles or one king bed, a private balcony or terrace. The InterContinental San Juan features a 4,000-sq ft fitness center, a large free form swimming pool,five restaurants, a disco, and day/night tennis. Beach: There is a beautiful 2-mile stretch of beach located on property. Check-in: 4:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 374
Year Opened: 1998 Credit Cards: Visa, Master Card, Diners Club, Discover, American Express
ROOM TYPES
OCEAN VIEW
Rooms overlook the turquoise ocean. 24-hour room service and WiFi.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
LAGUNA
Views of the mountains beyond a laguna. 24-hour room service and WiFi.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
CLUB ROOM
Garden and pool views with distinguished service. 24-hour room service and WiFi.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE POOL/GARDEN
Overlooking gardens and the lagoon-style pool. 24-hour room service and WiFi.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
There are 3 Restaurants at InterContinental San Juan:
Ruth's Chris Steakhouse - Home of the serious steak, this was voted best upscale steakhouse in San Juan. Open daily from 6:00 pm to 10:30 pm.
Momoyama Japanese Restaurant - Serving exquisite sushi and Japanese specialties with teppanyaki tables anda traditional ambiance. Open daily from 12:00 pm to 3:00 pm, and again from5:00 to 10:30 pm.
Ciao Mediterranean Café - A casual restaurant situated on a boardwalk by the beach, serving authenticMediterranean cuisine. Open daily from 11:30 am to 10:30 pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Poolside activities, bingo, etc.
CHILDREN'S PROGRAMS

Babysitting Fee: Hourly
Advance Notice for Babysitting: yes

TripAdvisor Web Reviews
Based on 2938reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
The travel agent was awesome The hotel ok
ALISSA T.
Aug 03 2017
Lenore and her assistant did a awesome job with booking the trip and helped with some issues that came up.
Customer Rating: 

Birthday Vacation
ELAINE R.
Feb 27 2017
I surprised my husband with a 4 night stay in Puerto Rico. The staff was excellent. Especially William the doorman. He was so kind & hospitable. Absolutely no complaints with the staff. The room was clean, comfy bed, fresh linen, etc. The only complaint I have about the room is the bathroom. It was to small. The pool was great. Never overcrowded so there were pool chairs always available. My only complaint about the pool area is the jacuzzi. There are signs posted that state no children allowed, adults only. It seems no one read the signs because the kids were in the jacuzzi more than the adults. My husband & I didn't actually use the jacuzzi until our last night & even then there were a gang of kids. Overall, we were satisfied with the hotel & we plan to stay there again & recommend to family &I friends.
Customer Rating: 

Our hotel was perfect.
TAFT F.
May 30 2016
The staff was more than willing to help pick up the slack Apple left is with.
Customer Rating: 

Intercontinental
KARL B.
Nov 19 2015
A very nice hotel, lovely pool and beach. We did not like that there was no refrigerator in the room for us to use, only the "minibar" which was all on a sensor so if you moved something, you would be charged for it. In such a hot place, it would be nice to be able to keep some waters and not be charged a ridiculous minibar price.
Customer Rating: 

beautiful place
EVELYN M.
Nov 01 2015
wonderful hotel, beautiful well-kept grounds, wonderfull Jacuzzi hot tub, beach is good and our ocean view room had the most comfortable beds ever. would definitely return
Customer Rating: 

Elevator repairs
AMY R.
Jun 30 2014
Only 2 of the 3 elevators were functioning which made the waiting time almost unbearable. Hopefully that is repaired soon.
Customer Rating: 

Birthday Weekend
KIMBERLY B.
May 24 2013
Damien at the Front Desk really helped us out at check-in after we had a slight problem.
Customer Rating: 

NIJOLE P.
Dec 14 2012
Water in the pool was cold, would be nice if they heat the pool. Food and drinks overpriced. Bars and restaurants almost empty because guests go for drinks or meal somewhere else. Facilities very nice and clean, beautiful beach. Our daughter's inflatable pool toys got stolen
Customer Rating: 

Do not stay here if you want anything stolen by the maid service
SHAUN S.
Oct 17 2012
Within 2 days of the 7 day trip the maid service took a hat from the room. The security officer filled out a form but never got back to me. The security officer also did not seem to care that something had been taken from the room.
Customer Rating: 

Honeymoon at the Intercontinental
EDWIN N.
Aug 04 2012
Overall all was fair. I expected allot more but settle with what I got. I was really dissappointed with the paying for parking situation I encountered at this hotel. Although the hotel staff were friendly, they were cold. I felt like I was forcing them to do something they really didn't want to do even if they were getting paid as employees to do it "Their Jobs". I will most probably never reserve at this hotel again.
Customer Rating: 

TripAdvisor Traveller Reviews
Unexpected ending to our cruise vacation
Leanne K,
Wed Jul 18 12:32:06 EDT 2018
Never expected to stay at such a beautiful resort. I went on a friend’s recommendation and never looked at the hotel. Wow just wow. Every person we encountered provided fantastic customer service. Amanda got us checked in at 8am. She was so kind and helpful! We never expected that and were so grateful as we had just got off a cruise ship. William, the bellman, made us feel like we were a part of his family and coming to visit him in his own home. His smile is absolutely infectious. He has a very kind and warm personality like meeting an old friend. Jennifer Williams exceeded our expectations and delighted us with an unexpected upgrade. The resort itself is gorgeous. The resort has something for everyone. Thank you for helping us end our fabulous trip on such a very high note!

Great weekend
alevivi93, Aguadilla, Puerto Rico
Tue Jul 17 12:26:29 EDT 2018
My husband and I went to spend the weekend on our anniversary. Staff was great. We went to Akua spa and the staff, including a young trainee, were very friendly and customer oriented. They learned it was our anniversary and called the lobby. Later that day we received complementary snacks and wine in our room.Services at the SPA were excellent. The breakfast was very good. The music at the pool was great and made the environment very festive. Service to our room by Hilton was excellent as well. We had a great time viewing the World Cup game there and there was even a raffle for the customers.

Great day at the beach!
RyanIsTall,
Mon Jul 16 05:55:22 EDT 2018
I enjoyed my time at this hotel. Probably one of my best beach days at any hotel in my life. The water was very nice not very wavy. My wife and I took the jet skis out for a spin. We did not want to leave but we had to go back home unfortunately. We caught a quick cab to OLD San Juan and hung out there. We would love to return to the area and would recommend the hotel.

Great pool/beach area
DrLUNIGA, Guaynabo, Puerto Rico
Sun Jul 15 13:53:22 EDT 2018
If you want a place with renovated pool, beach area with great facilities and good staff, this is the place. Rooms are a little updated. Food is fairly good. Lobby area beautiful. There is a Ruth’s Chris steakhouse restaurant near the lobby.

Pedro - Akua Bar
Michelle O,
Sat Jul 14 20:15:59 EDT 2018
My husband, daughter, and I had a great time at the Akua Bar by the pool at the InterContinental hotel in San Juan. The bartender, Pedro, was very personable, attentive, and helpful. He made awesome drinks! If you like sweets, the Coco-Loco was like a ice cream dessert. He even went the extra mile by taking the time to write down a list of places we should visit while on our trip. Along with many tourist attractions, we did visit 8 or so bars in the area during our stay, but no other batretenders matched Pedro's service. We stopped by the Akua bar three times during our stay, and he always greeted us with a great big smile. If you are looking for a place with great drinks and even better service, I would recommend you go to the Akua bar and ask for Pedro.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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