Puerto Rico

InterContinental San Juan


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Please note, this hotel is not accepting new reservations through December 31, 2017.

2018 Exceptional Value
Honeymoon: Room upgrade (based on availability) and bottle of champagne (restrictions apply).

Take a trip to InterContinental San Juan Resort, where the island of enchantment is right at your fingertips. Experience the gorgeous beachfront resort and soothing ocean views, and the individual cabanas dotting the remodeled pool and decadent lounge area. Indulge in the spa and sauna, spoil yourself with the rich restaurant choices and find entertainment for every interest in the myriad of activities hosted by InterContinental San Juan Resort, a premier luxury resort of choice in Isla Verde and beyond.

Indulge yourself with the rejuvenating spa and beauty facial treatments at Akua Spa. Among the most popular treatments are the Caribbean wrap: an intensive body care wrap that uses minerals and vitamins to improve skin condition, and the After Sun Pampering Massage: a relaxing, pampering massage that harmoniously blends different products to help improve the elasticity of connective tissue and smooth the skin.

Feast on traditional, fresh sushi at Momoyama, or opt for Mediterranean fare at the casual, ocean-view cafe Ciao. Poolside you will find the Splash Pool bar, serving up light snacks and sandwiches. For a fancier dinner, there's Ruth's Chris Steakhouse, which has been voted the best upscale steakhouse in San Juan.

Retire to the hotel's extended outside balcony where you can take in the cool Caribbean breeze from the nearby ocean and enjoy the lush landscaped grounds surrounding the sparkling pool.

InterContinental San Juan's location also offers many exciting off-site activities. Take a Spanish Colonial Times night tour and discover the legends and love stories of historic Puerto Rico. Or learn about art and history on a gallery and museum tour of Old San Juan. For nature lovers, explore tropical rainforests with a licensed guide to learn about the local flora and fauna while taking in incredible views of the local wildlife in El Yunque Rainforest..

Learn more about Puerto Rico.
HOTEL LOCATION
This property is only 10 minutes from the San Juan International Airport and the Financial District. It is located in the Isla Verde tourist sector, on the most beautiful two-mile stretch of white sandy beach in San Juan.
Address: 5961 ISLA VERDE AVE
CAROLINA


PR
Local Phone: 787-791-6100
Toll Free Phone: 800-443-2009
Fax: 787-791-7540
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking($)
Physician on Call
Shopping Mall Nearby (15 minutes)
Pools
Number of Pools: 1
Outdoor Pools: 1     
Swim-up Bar
The hotel has the only free form pool in Puerto Rico with its own waterfall.
Golf: NEARBY
Bahia Beach
Cart rental is included in the greens fees, and this is the only 18 hole course in the San Juan metro area with 75 acres of freshwater lakes and dramatic views of the neighboring rainforest.
Holes: 18
Green Fees: $
Club Rental Fees: $
Lessons Available
Tennis
Number of Courts: 2
Outdoor Courts: 2
Court Fee: $
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Additional Charge
Paddle Boats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Additional Charge
Health Club / Spa
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This 4-star luxury resort offers the latest conveniences for today's business and leisure travelers,with a relaxed and elegant environment tailored for truly discerning guests. Each room has two doubles or one king bed, a private balcony or terrace. The InterContinental San Juan features a 4,000-sq ft fitness center, a large free form swimming pool,five restaurants, a disco, and day/night tennis. Beach: There is a beautiful 2-mile stretch of beach located on property. Check-in: 4:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 374
Year Opened: 1998 Credit Cards: Visa, Master Card, Diners Club, Discover, American Express
ROOM TYPES
CLUB ROOM
Garden and pool views with distinguished service. 24-hour room service and WiFi.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE POOL/GARDEN
Overlooking gardens and the lagoon-style pool. 24-hour room service and WiFi.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
OCEAN VIEW
Rooms overlook the turquoise ocean. 24-hour room service and WiFi.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
LAGUNA
Views of the mountains beyond a laguna. 24-hour room service and WiFi.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
There are 3 Restaurants at InterContinental San Juan:
Momoyama Japanese Restaurant - Serving exquisite sushi and Japanese specialties with teppanyaki tables anda traditional ambiance. Open daily from 12:00 pm to 3:00 pm, and again from5:00 to 10:30 pm.
Ciao Mediterranean Café - A casual restaurant situated on a boardwalk by the beach, serving authenticMediterranean cuisine. Open daily from 11:30 am to 10:30 pm.
Ruth's Chris Steakhouse - Home of the serious steak, this was voted best upscale steakhouse in San Juan. Open daily from 6:00 pm to 10:30 pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Poolside activities, bingo, etc.
CHILDREN'S PROGRAMS

Babysitting Fee: Hourly
Advance Notice for Babysitting: yes

TripAdvisor Web Reviews
Based on 2763reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
The travel agent was awesome The hotel ok
ALISSA T.
Aug 03 2017
Lenore and her assistant did a awesome job with booking the trip and helped with some issues that came up.
Customer Rating: 

Birthday Vacation
ELAINE R.
Feb 27 2017
I surprised my husband with a 4 night stay in Puerto Rico. The staff was excellent. Especially William the doorman. He was so kind & hospitable. Absolutely no complaints with the staff. The room was clean, comfy bed, fresh linen, etc. The only complaint I have about the room is the bathroom. It was to small. The pool was great. Never overcrowded so there were pool chairs always available. My only complaint about the pool area is the jacuzzi. There are signs posted that state no children allowed, adults only. It seems no one read the signs because the kids were in the jacuzzi more than the adults. My husband & I didn't actually use the jacuzzi until our last night & even then there were a gang of kids. Overall, we were satisfied with the hotel & we plan to stay there again & recommend to family &I friends.
Customer Rating: 

Our hotel was perfect.
TAFT F.
May 30 2016
The staff was more than willing to help pick up the slack Apple left is with.
Customer Rating: 

Intercontinental
KARL B.
Nov 19 2015
A very nice hotel, lovely pool and beach. We did not like that there was no refrigerator in the room for us to use, only the "minibar" which was all on a sensor so if you moved something, you would be charged for it. In such a hot place, it would be nice to be able to keep some waters and not be charged a ridiculous minibar price.
Customer Rating: 

beautiful place
EVELYN M.
Nov 01 2015
wonderful hotel, beautiful well-kept grounds, wonderfull Jacuzzi hot tub, beach is good and our ocean view room had the most comfortable beds ever. would definitely return
Customer Rating: 

Elevator repairs
AMY R.
Jun 30 2014
Only 2 of the 3 elevators were functioning which made the waiting time almost unbearable. Hopefully that is repaired soon.
Customer Rating: 

Birthday Weekend
KIMBERLY B.
May 24 2013
Damien at the Front Desk really helped us out at check-in after we had a slight problem.
Customer Rating: 

NIJOLE P.
Dec 14 2012
Water in the pool was cold, would be nice if they heat the pool. Food and drinks overpriced. Bars and restaurants almost empty because guests go for drinks or meal somewhere else. Facilities very nice and clean, beautiful beach. Our daughter's inflatable pool toys got stolen
Customer Rating: 

Do not stay here if you want anything stolen by the maid service
SHAUN S.
Oct 17 2012
Within 2 days of the 7 day trip the maid service took a hat from the room. The security officer filled out a form but never got back to me. The security officer also did not seem to care that something had been taken from the room.
Customer Rating: 

Honeymoon at the Intercontinental
EDWIN N.
Aug 04 2012
Overall all was fair. I expected allot more but settle with what I got. I was really dissappointed with the paying for parking situation I encountered at this hotel. Although the hotel staff were friendly, they were cold. I felt like I was forcing them to do something they really didn't want to do even if they were getting paid as employees to do it "Their Jobs". I will most probably never reserve at this hotel again.
Customer Rating: 

TripAdvisor Traveller Reviews
Great Hotel
Sandeep R, New Jersey
Thu Jan 18 08:29:17 EST 2018
We stayed 4 nights for MLK weekend in this hotel and our experience was great. Staff were great and were very service oriented. Our check-in process took a little longer than usual as they had a trainee getting trained on the day i checked-in. The pool is exceptional and the gym was pretty good. As they are located on the beach you can ask the beach staff to put beach chairs and umbrellas for you on the beach. There are several restaurants within walking distance. I did not dine in the restaurants onsite so I cannot comment on the food. The bars onsite were good and like all hotels had inflated prices. The reason I gave 4 rating is because: 1) House keeping staff missed servicing my room on two occasions. I had to call them to come and service it. 2) The balconies are a joke. I expected chairs in the balcony for paying a premium price. 3) The fridge in the room is useless as they are pre stacked with drinks and juices by the hotel without any place for your drinks.

Stayed here working after Hurricane Maria
Matthew M,
Thu Jan 18 04:24:27 EST 2018
This is a class operation. Nestor the concierge is very helpful. Georgina kept my room spotless. The spa includes a steam room and a sauna, locker room, and masseuses on staff. I would recommend any one stay here that wants a worry free experience.

Don't Waste your time
kmschneider73, San Juan, Puerto Rico
Wed Jan 17 15:32:29 EST 2018
I travel all over the country with work and spend more nights in hotels than I do my own bed. This is the worst service I have had in years. There are nicer places in San Juan for much less. Don't waste your time...

They knew what i wanted before I say it!
Ettennae V, carolina, pr
Wed Jan 17 12:35:04 EST 2018
I visited the hotel with my 17 year old and my 2 year old. First thing we did Pool of course. They had amazing music, it was super clean and they have a playground. I was greeted by staff member Carlos Vargas who told me they had drink special. Yes! The bartender came by minutes later. I'm sure Mr. Vargas said something. Finished my drink and they came with another one. How do they knew?!?!? Drinks and appetizers where great. I also met Mr. Carlos Garcia who manages the hotel. Very nice gentelmen. I can tell he really enjoys his job because he was all smiles, energetic and waving everybody, even the staff. I have to say the hotel is in perfect conditions. A category 5 hurricane hit the island and this hotel looks like nothing happened. Over all I really recommend visiting Intercontinental Hotel.

Nice hotel with excellent service
Leif K,
Sun Jan 14 07:39:02 EST 2018
We stayed here six nights last week. It is a beautiful hotel with excellent service. Our kid lost his flip flops at the pool area and the nice pool servant (Daliana) and security man (Alex) did their best and found them. Many thanks!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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