Puerto Rico

InterContinental San Juan


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Please note, this hotel is not accepting new reservations through December 31, 2017.

2018 Exceptional Value
Honeymoon: Room upgrade (based on availability) and bottle of champagne (restrictions apply).

Take a trip to InterContinental San Juan Resort, where the island of enchantment is right at your fingertips. Experience the gorgeous beachfront resort and soothing ocean views, and the individual cabanas dotting the remodeled pool and decadent lounge area. Indulge in the spa and sauna, spoil yourself with the rich restaurant choices and find entertainment for every interest in the myriad of activities hosted by InterContinental San Juan Resort, a premier luxury resort of choice in Isla Verde and beyond.

Indulge yourself with the rejuvenating spa and beauty facial treatments at Akua Spa. Among the most popular treatments are the Caribbean wrap: an intensive body care wrap that uses minerals and vitamins to improve skin condition, and the After Sun Pampering Massage: a relaxing, pampering massage that harmoniously blends different products to help improve the elasticity of connective tissue and smooth the skin.

Feast on traditional, fresh sushi at Momoyama, or opt for Mediterranean fare at the casual, ocean-view cafe Ciao. Poolside you will find the Splash Pool bar, serving up light snacks and sandwiches. For a fancier dinner, there's Ruth's Chris Steakhouse, which has been voted the best upscale steakhouse in San Juan.

Retire to the hotel's extended outside balcony where you can take in the cool Caribbean breeze from the nearby ocean and enjoy the lush landscaped grounds surrounding the sparkling pool.

InterContinental San Juan's location also offers many exciting off-site activities. Take a Spanish Colonial Times night tour and discover the legends and love stories of historic Puerto Rico. Or learn about art and history on a gallery and museum tour of Old San Juan. For nature lovers, explore tropical rainforests with a licensed guide to learn about the local flora and fauna while taking in incredible views of the local wildlife in El Yunque Rainforest..

Learn more about Puerto Rico.
HOTEL LOCATION
This property is only 10 minutes from the San Juan International Airport and the Financial District. It is located in the Isla Verde tourist sector, on the most beautiful two-mile stretch of white sandy beach in San Juan.
Address: 5961 ISLA VERDE AVE
CAROLINA


PR
Local Phone: 787-791-6100
Toll Free Phone: 800-443-2009
Fax: 787-791-7540
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking($)
Physician on Call
Shopping Mall Nearby (15 minutes)
Pools
Number of Pools: 1
Outdoor Pools: 1     
Swim-up Bar
The hotel has the only free form pool in Puerto Rico with its own waterfall.
Golf: NEARBY
Bahia Beach
Cart rental is included in the greens fees, and this is the only 18 hole course in the San Juan metro area with 75 acres of freshwater lakes and dramatic views of the neighboring rainforest.
Holes: 18
Green Fees: $
Club Rental Fees: $
Lessons Available
Tennis
Number of Courts: 2
Outdoor Courts: 2
Court Fee: $
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Additional Charge
Paddle Boats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Additional Charge
Health Club / Spa
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This 4-star luxury resort offers the latest conveniences for today's business and leisure travelers,with a relaxed and elegant environment tailored for truly discerning guests. Each room has two doubles or one king bed, a private balcony or terrace. The InterContinental San Juan features a 4,000-sq ft fitness center, a large free form swimming pool,five restaurants, a disco, and day/night tennis. Beach: There is a beautiful 2-mile stretch of beach located on property. Check-in: 4:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 374
Year Opened: 1998 Credit Cards: Visa, Master Card, Diners Club, Discover, American Express
ROOM TYPES
CLUB ROOM
Garden and pool views with distinguished service. 24-hour room service and WiFi.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE POOL/GARDEN
Overlooking gardens and the lagoon-style pool. 24-hour room service and WiFi.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
OCEAN VIEW
Rooms overlook the turquoise ocean. 24-hour room service and WiFi.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
LAGUNA
Views of the mountains beyond a laguna. 24-hour room service and WiFi.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
There are 3 Restaurants at InterContinental San Juan:
Momoyama Japanese Restaurant - Serving exquisite sushi and Japanese specialties with teppanyaki tables anda traditional ambiance. Open daily from 12:00 pm to 3:00 pm, and again from5:00 to 10:30 pm.
Ciao Mediterranean Café - A casual restaurant situated on a boardwalk by the beach, serving authenticMediterranean cuisine. Open daily from 11:30 am to 10:30 pm.
Ruth's Chris Steakhouse - Home of the serious steak, this was voted best upscale steakhouse in San Juan. Open daily from 6:00 pm to 10:30 pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Poolside activities, bingo, etc.
CHILDREN'S PROGRAMS

Babysitting Fee: Hourly
Advance Notice for Babysitting: yes

TripAdvisor Web Reviews
Based on 2855reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
The travel agent was awesome The hotel ok
ALISSA T.
Aug 03 2017
Lenore and her assistant did a awesome job with booking the trip and helped with some issues that came up.
Customer Rating: 

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Birthday Vacation
ELAINE R.
Feb 27 2017
I surprised my husband with a 4 night stay in Puerto Rico. The staff was excellent. Especially William the doorman. He was so kind & hospitable. Absolutely no complaints with the staff. The room was clean, comfy bed, fresh linen, etc. The only complaint I have about the room is the bathroom. It was to small. The pool was great. Never overcrowded so there were pool chairs always available. My only complaint about the pool area is the jacuzzi. There are signs posted that state no children allowed, adults only. It seems no one read the signs because the kids were in the jacuzzi more than the adults. My husband & I didn't actually use the jacuzzi until our last night & even then there were a gang of kids. Overall, we were satisfied with the hotel & we plan to stay there again & recommend to family &I friends.
Customer Rating: 

TEST
Our hotel was perfect.
TAFT F.
May 30 2016
The staff was more than willing to help pick up the slack Apple left is with.
Customer Rating: 

TEST
Intercontinental
KARL B.
Nov 19 2015
A very nice hotel, lovely pool and beach. We did not like that there was no refrigerator in the room for us to use, only the "minibar" which was all on a sensor so if you moved something, you would be charged for it. In such a hot place, it would be nice to be able to keep some waters and not be charged a ridiculous minibar price.
Customer Rating: 

TEST
beautiful place
EVELYN M.
Nov 01 2015
wonderful hotel, beautiful well-kept grounds, wonderfull Jacuzzi hot tub, beach is good and our ocean view room had the most comfortable beds ever. would definitely return
Customer Rating: 

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Elevator repairs
AMY R.
Jun 30 2014
Only 2 of the 3 elevators were functioning which made the waiting time almost unbearable. Hopefully that is repaired soon.
Customer Rating: 

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Birthday Weekend
KIMBERLY B.
May 24 2013
Damien at the Front Desk really helped us out at check-in after we had a slight problem.
Customer Rating: 

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NIJOLE P.
Dec 14 2012
Water in the pool was cold, would be nice if they heat the pool. Food and drinks overpriced. Bars and restaurants almost empty because guests go for drinks or meal somewhere else. Facilities very nice and clean, beautiful beach. Our daughter's inflatable pool toys got stolen
Customer Rating: 

TEST
Do not stay here if you want anything stolen by the maid service
SHAUN S.
Oct 17 2012
Within 2 days of the 7 day trip the maid service took a hat from the room. The security officer filled out a form but never got back to me. The security officer also did not seem to care that something had been taken from the room.
Customer Rating: 

TEST
Honeymoon at the Intercontinental
EDWIN N.
Aug 04 2012
Overall all was fair. I expected allot more but settle with what I got. I was really dissappointed with the paying for parking situation I encountered at this hotel. Although the hotel staff were friendly, they were cold. I felt like I was forcing them to do something they really didn't want to do even if they were getting paid as employees to do it "Their Jobs". I will most probably never reserve at this hotel again.
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Wonderful family Sunday
BonucosTrips, Orlando, Florida
Thu Apr 19 12:32:37 EDT 2018
Only a father knows what it is to find a good place to spend quality time and tranquility with his children, and I could enjoy that a wonderful Sunday in this place, really that all the staff of the pool area made me feel in my home. I am grateful to Julian, Daliana, Jose, Gabriel, Angel, Omar, Juan, Pedro, Mara, Angelica, Joel,Jader,Juan carlitos and others who made a typical Sunday, a wonderful one with my children.

Great Time and Great People
tkquar, New York City, New York
Wed Apr 18 09:50:26 EDT 2018
We recently went on a short family vacation here and absolutely loved it. Our kids are 11 and 15. We had one of the best vacations we've ever had - and it was largely due to the wonderful people of Puerto Rico and the fantastic staff at The Intercontinental San Juan. From the moment we got off of the plane we felt welcomed…and it was just a precursor to the rest of our time in PR. Isla Verde is up and running and is as beautiful and ever. Old San Juan is amazing… Although there is still a lot of work to be done to restore the rest PR to it’s previous glory (and after today’s blackout - I hope they get the support they NEED and DESERVE ASAP), Puerto Rico’s tourism industry is open and ready for business - and it is worth every penny. The Intercontinental is the pace to stay! The pool deck is so relaxing, very clean, well run, and fun. The beach is one of the best. Just grab a lounge chair and umbrella (provided by the hotel free of charge – but don’t forget to tip!) and enjoy. The water and sunshine alone was worth the trip…but the both the beach and pool side bars and restaurants were a perfect for snacks, lunch, and those all-important Pina Coladas! The proximity to Old San Juan, shopping, restaurants and all the other attractions can’t be beat. The amenities were perfect for our needs – however it should be noted; a vacation here is not about the rooms... it’s about the pool, the beach, the bars, and the people! The highlight of our stay was our interactions with the staff. Much like our interactions with almost all of the locals we met during our stay…the staff at The Intercontinental made us feel not only welcome, but part of the family. This review would not be complete without mentioning the outstanding advice and hospitality given by the concierge staff - led by Lead Concierge, Mr. Nestor Colon. To be sure, Nestor himself went above and beyond to make sure we had the best time while we were there. I noticed that he knew almost every guest he addressed by name, and was going out of his way to make everyone feel welcome at The Intercontinental. He definitely deserves a special mention… As a total surprise to us, the kick off to Puerto Rico’s Food and Wine Festival, the “Bubbles and Bites” event was held on the pool deck during our stay. As guests of the hotel, we were invited to join this private event at a deeply discounted rate. Some of PR’s best restaurants and bars were represented. The food, wine, rums (and all other drinks) were amazing!! The music and dancing set the scene, and the people who came to party – came to party! Everyone was dressed to the nines and having a great time. I understand that they will most probably be coming back to do it again at the Intercontinental next April. Be on the lookout for this one of a kind event. The kids had a blast at this event too! We cannot wait to go back!!!!

Unexpected but Much Appreciated Service
onxy, Jacksonville, Illinois
Mon Apr 16 16:19:00 EDT 2018
In PR to assist with federal disaster recovery efforts, I found myself forced from a room in a hotel nearby due to overbooking. Recognizing the uncompromising service that one expects from the Intercontinental, I stopped there to seek accommodation for two nights. While Eime at the front desk and Josh Ramirez, one of the porters, were unable to provide a room, they both recognized my plight and suggested that I inquire at a small boutique hotel nearby. Their compassion and offer to serve this traveler after a long work day was sincerely appreciated, and their efforts merit this public acknowledgement in hopes that their supervisors will share with them this small token of appreciation.

End of cruise vacation stay
SandyraeM,
Sun Apr 15 09:28:19 EDT 2018
Perfect place to spend last vacation day/night. All personnel are very polite kind and expeditious. A special commendation to Nestor Colon - he anticipates your every need, he offers great advice and local recommendations. He assists and makes you feel very special. We strongly urge you to make the Intercontinental your first choice when visiting Puerto Rico for any reason. The rooms are spacious clean and comfortable. The amenities are unparalleled. Indoor and outdoor dining and bar areas. Pool and jacuzzi choices. Areas for the younger children. Beachfront !!!! YAY. Great options for dining on site. Business areas that supply all requirements. Last but not least we must mention the exceptional service of Nestor Colon.

Spa treatment
Suzann K,
Thu Apr 12 05:52:46 EDT 2018
Had a special treatment with a body glow, mango wrap and facial. It was wonderful. My spa attendant Gloria did a fantastic job. It was so relaxing and peaceful. I recommend this spa to anyone looking for some pampering.



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