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IBEROSTAR Tucan


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All Inclusive    

IBEROSTAR's Premium Collection: IBEROSTAR Tucan is an all-inclusive beachfront paradise set in perfect harmony with the environment. Fully appointed rooms with balconies or terraces are housed in bungalow style three-story units surrounded by 28 acres of lush, exuberant gardens. The hotel has been converted into a natural habitat for countless species including monkeys, and different types of birds, such as the royal palm turkey, plus fish and turtles. The IBEROSTAR Tucan has proudly received the Green Globe certification.

Enjoy a refreshing pool with swim-up bar, plus an immense three-section pool in an oasis on the edge of the jungle. More great places to play include three lighted tennis courts, supervised mini club for kids, a fitness center, a PADI scuba center, and golf with packages available at the adjacent 18-hole course. The hotel's spa (fee) is the ideal spot for tranquility and indulging in a relaxing treatment or massage.

Enjoy five restaurants (buffet and a la carte -dining restrictions apply) plus a grill/snack bar, and seven bars and lounges. By night, there's live entertainment at the theatre, and much more.

One of the privileges of the IBEROSTAR Tucan Hotel is its proximity to the Yucatan Peninsula's wonderful fine sand beaches and crystal clear waters, particularly near spectacular Playa del Carmen. Just a few steps are all that separates you from relaxing on majestic beaches. Though you may never want to leave, the resort is within walking distance of popular Fifth Avenue in Playa del Carmen.

Exceptional Values!
Honeymooners:
Bottle of sparkling wine, fruit platter, and IBEROSTAR gift.
Family: One child 12 and under stays, plays, and eats free (valid for travel from 8/16/15 to 11/20/15, and 11/29/15 to 12/23/15).

Find out more about IBEROSTAR Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
The IBEROSTAR is approximately 30 miles from the Cancun Airport, just a few minutes from Playa del Carmen, and right next to an 18-hole golf course. The resort is situated directly on the beach, within view of the island of Cozumel.
Address: AVE XAMAN-HA LOTE HOTELERO NO 2
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-877-2
Toll Free Phone: 888-923-2722
Fax: 011-52-984-873-0424
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (0.5 miles)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
There is a lake pool, kids pool, activity pool and adult pool. The spectacular 36,000sq ft lake pool has a central island covered with palm trees complete with a jacuzzi.The adult pool is in the rocks of a cenote, with a beautiful cascading waterfall.
Golf: ONSITE
Iberostar Playa Paraiso Golf Course Located within the Iberostar Playa Paraiso complex. First tee time available is 6:30 am
PD Dye course design. Par 72.
Holes: 18
Lessons Available
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary.
Raquet Rental Fees: Complimentary.
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Paddle Boats: Complimentary
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
IBEROSTAR Tucan is a luxurious All-Inclusive beachfront resort in perfect harmony with the environment. Fully appointed rooms with balconies or terraces are housed in bungalow style 3-story units surrounded by 28 acres of lush, exuberant gardens. The resort features a jungle-style garden, a large lake pool, nightly entertainment, three lighted tennis courts, and world class diving instruction with state-of-the-art equipment. Beach: The IBEROSTAR Tucan is situated directly on a 1/8 mile stretch of white sandy beach. There is a 5- Star SCUBA Diving Center offering optional dives for certified divers and certification courses for new divers (there's an extra charge for these services) Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 350
Year Opened: 1997 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Springbreakers. Dinning A La carte men are required shirts with sleeves, pants, and proper shoes.
ROOM TYPES
JUNIOR SUITE
Spacious room with one king bed and two sofa beds. Balcony with garden or jungle views. Room service from 11 a.m. - 11 p.m. Complimentary access to wet areas at Spa Sensations.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD FAMILY ROOM
Connecting rooms, one with two double beds and one with a king bed. Garden view from balcony. Room service with baby food from 11 a.m. - 11 p.m. Priority a la carte dinner reservations. Family amenities. Free access to wet areas at Spa Sensations.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD PRIORITY LOCATION
Two double beds. Garden or jungle view from balcony. Located near the pool and beach. Room service from 11 a.m. - 11 p.m. Complimentary access to wet areas at Spa Sensations.
Other Amenities -
Air Conditioning
Shower
Room Service
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR JUNIOR STE OCEANFRONT
Two double beds or one king. Beach view from balcony. Unlimited a la carte dining. Located on first floor near pool. Daily turndown service. Complimentary access to wet areas at Spa Sensations.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE OCEANFRONT
Spacious rooms with two double beds or one king bed, plus a day bed. Oceanfront view from balcony. Large sitting space. Located near pool. Daily turndown service. Complimentary access to wet areas at Spa Sensations.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD ROOM
Two double beds or one king. Room service from 11 a.m. - 11 p.m. 2 handicap rooms available.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
DINING
IBEROSTAR Tucan features 1 meal plan options:
All Meals, Drinks & Tips-All
There are 7 Restaurants at IBEROSTAR Tucan:
Japanese Restaurant - A la carte restaurant serving Japanese cuisine.
Tulum - The main restaurant serves delicious buffet style meals, featuring show cooking and special theme nights. Breakfast is served from 7:00 to 10:00 am, dinner is served from 6:30 to 9:30 pm. No shorts or sleeveless t-shirtsare allowed during dinner.
Restaurant Cozumel -
Palapa Uxmal - A beach/pool snack bar serving a continental breakfast from 10:00 am to 12:00 noon, a buffet lunch from 12:00 noon to 4:00 pm, coffee and cakes from 4:00 to 5:00 pm, and snacks until 6:00 pm.
La Marimba - An a la carte grill steakhouse, reservations are required. Gentlemen are requested to wear slacks or Bermuda shorts (no jeans). Hours are 6:30 to 6:30 to 10:30 pm.
La Gondola - An a la carte Italian restaurant, reservations are required. There is an elegant dress code, gentlemen are requested to wear slacks (no jeans). Hours are 6:30 to 10:30 pm.
La Hacienda - An a la carte Mexican restaurant, reservations are required. There is an elegant dress code, gentlemen are requested to wear slacks (no jeans). Hours are 6:30 to 10:30 pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Bike Tours, Olympic Games, Air Rifles, Archery, Volleyball, Dance Classes, Spanish Classes, Water Basketball, Waterpolo.
Nightly Activities & Entertainment:
Nightly Entertainment with Live Band (Horror Show, Mexican Show, Las Vegas Movie), and theme parties.
CHILDREN'S PROGRAMS

Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Teen Disco

Babysitting Fee: Fee Required
Advance Notice for Babysitting: 24 hrs

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
6181 Recommend
6181 past Apple Vacationers would recommend IBEROSTAR Tucan to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5317 reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Totally amazing
putt101, Ottawa, Canada
Thu Feb 11 04:25:36 EST 2016
What a wonderful place to stay, cannot say enough good things, the rooms are what you would expect, our maid veronica was terrific, the bartenders were very quick on service, check in and check out was smooth, food was a variety, evening entertainment was enjoyable, beach was amazing, close to Playa Del Carmen, close to little local shops if you want to walk and stay near resort, very safe. The variety of animals you come across are excellent. The entertainment team are wonderful to watch around the pool. Great steak and Japanesse ala carte's. This is one of the only hotels I would think I would return to which is saying a lot as I have travelled to Mexico a few times and stayed at different chains and different Iberostars. Great place for just a holiday away from home. More>

Annual Vacation-Great Resort!
Becky V, Westtown, New York
Wed Feb 10 13:24:29 EST 2016
We have stayed at several different Iberostar properties, this was the first time at Ibersostar Tucan. This is a great property. It had the beach & a jungle, with howler monkeys & various birds. We never saw a monkey but we heard them howl. The resort is small about a 10 minute walk from beach to the front lobby. The beach & water were beautiful! There were plenty of chairs at the beach & pool areas. The pool areas were very nice too. There was a large lake-like pool, aqua pool bar, pool for sports & a kiddie pool. The property was very clean & the staff friendly. The food was good. The steakhouse & Japanese restaurants were the best, you just need to make a reservation. The night time shows were very good. I recommend this resort & we would stay here again. The only complaint I have,has nothing to do with the resort itself, but many people feed the seagulls on the beach & they flock & go crazy. It is annoying when you are trying to relax. More>

Not a 5 star resort
historian2016, Chicago, Illinois
Tue Feb 09 04:01:36 EST 2016
My husband and I stayed at the Iberostar Tucan for our honeymoon for a week. Although our room was beach accessible, that is about the only thing that was great about it. The wildlife that is throughout the resort was exciting to see. The food left much to be desired which is important when you're staying somewhere for an entire week. The highlight of our trip were the different excursions to the Mayan Ruins, but the resort itself was not that great. Coupled with the invite to sit in on a "program presentation that is not a timeshare" which turned out to be a timeshare was very annoying! Had the hostess been truthful and told us that it was indeed a timeshare, even if a modified timeshare program, we would've declined to attend. It took 2.5 hours of our time that was only supposed to be 1.5 hours. I would also expect a 5 star resort to have more activities for quest. All in all, chances are we will not stay at another Iberostar. More>

Wonder, as always can't go wrong with iberostar
TravJacait, York, Pennsylvania
Mon Feb 08 16:52:34 EST 2016
Currently still on vacation at this beautiful resort. I will add onto my review after my return home. We are so impressed with the lush gardens beautiful wildlife and as always the iberostar staff can not be outdone. Check in was great we were greeted by Vanessa who took us on a tour and booked our restaurant reservations. Our room in building 11 is very clean and comfortable (we're a family of 4 - 2 adults 2 kids) and the perfect place for proximity to pool/beach. The room did smell "musty" but cleared out once the air conditioning came on and haven't noticed it since. Plentiful pool beach loungers. Buffet is clean with a great selection servers are friendly. Italian restaurant was excellent the anti pasta bar was simply amazing. Have future reservation at steak house and will update review at end of our stay. Only reason they didn't get 5 stars was the sales person & I believe he was not an iberostar employee for some carved stone figures located near the theater on carts - this was first night I've seen these carts out selling things. He attempted to tell me 2 small and I mean small 2 inches figures where $600 pesos which I didn't have pesos was $120 USD a quick check of a currency calculator shows it actually $32 USD. Total scam artist- so beware he actually attempted to backpedal and give me a break at $60 then $40. No thanks. Someone else actually came back after realizing the got over charged and returned items for their money back apparently this 'gentleman' does this to the unsuspecting tourists. And again please be aware of this- download a free app for conversions. Also I just want to emphasize I don't believe he was an iberostar employee. More>

All great in the beach, pool, jungle vacation spot
Matt H, Boston, Massachusetts
Mon Feb 08 12:27:45 EST 2016
Stayed a week on the Tucan side in room 1952. Very quiet room and perfect for traveling with a 15 month old child who takes two naps a day and goes to bed early. the room was right by the lobby yet just a 5 minute walk to get to the beach. Dined mostly in the buffets and found the food to be hot, fresh, and delicious. We had a great selection of everything you would expect. Anyone who says otherwise is not being truthful. We dined in three different restaurants for dinner. The Mediterranean, the Japanese, and the Italian. I found the Mediterranean to be the best. The knife and dinner service show at the Japanese restaurant was pretty cool. Saw some really impressive animals on the grounds and in the jungle. Had a few monkey sightings. They stay mostly up top in the trees. You have to really look for them. Had the privilege of seeing a peacock strut his stuff in from of the ladies. Really awesome. I thought the nightly shows were outstanding. Every night from 9:30-10:30ish. Great performances like magic shows, "On Broadway," and circus performances. My favorite was the rock show. They performed some awesome rock music. I never thought I would heard a pretty damn good "Enter Sandman" performed in Mexico. I'm telling you, they had a guy who could PLAY GUITAR. And another guy who could sing it! Impressive. Lastly, I can't say enough about every single staff member my family came in contact with. Super (genuine) nice with friendly smiles and good morning and hello wishes in both languages. I highly recommend this resort and you can email me with any questions or clarifications on anything I wrote here. More>



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  APPLE RATINGS:    Exceptional Standard of Service & Quality;    Luxurious;
    Superior First Class;    First Class;    Comfortable;    Modest
    Superior to other hotels with the same rating;    Superior to other hotels with the same rating