Cancun

IBEROSTAR Tucan


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All Inclusive    

Crystal Award Winner: Best Destination, 2015 & 2016

Exceptional Values!
Honeymoon:
Bottle of champagne, fruit basket, and IBEROSTAR gift.
Family: Family: First child 12 & under Stays, Plays & Eats Free (valid 5/01-10/31/17).

IBEROSTAR's Premium Collection: IBEROSTAR Tucan is an all-inclusive beachfront paradise set in perfect harmony with the environment. Fully appointed rooms with balconies or terraces are housed in bungalow style three-story units surrounded by 28 acres of lush, exuberant gardens. The hotel has been converted into a natural habitat for countless species including monkeys, and different types of birds, such as the royal palm turkey, plus fish and turtles. The IBEROSTAR Tucan has proudly received the Green Globe certification.

Enjoy a refreshing pool with swim-up bar, plus an immense three-section pool in an oasis on the edge of the jungle. More great places to play include three lighted tennis courts, supervised mini club for kids, a fitness center and a PADI scuba center. The hotel's spa (fee) is the ideal spot for tranquility and indulging in a relaxing treatment or massage.

Enjoy five restaurants (buffet and a la carte -dining restrictions apply) plus a grill/snack bar, and seven bars and lounges. By night, there's live entertainment at the theatre, and much more.

One of the privileges of the IBEROSTAR Tucan Hotel is its proximity to the Yucatan Peninsula's wonderful fine sand beaches and crystal clear waters, particularly near spectacular Playa del Carmen. Just a few steps are all that separates you from relaxing on majestic beaches. Though you may never want to leave, the resort is within walking distance of popular Fifth Avenue in Playa del Carmen.

Find out more about IBEROSTAR Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
The IBEROSTAR is approximately 30 miles from the Cancun Airport, just a few minutes from Playa del Carmen. The resort is situated directly on the beach, within view of the island of Cozumel.
Address: AVE XAMAN-HA LOTE HOTELERO NO 2
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-877-2
Toll Free Phone: 888-923-2722
Fax: 011-52-984-873-0424
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (0.5 miles)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
There is a lake pool, kids pool, activity pool and adult pool. The spectacular 36,000sq ft lake pool has a central island covered with palm trees complete with a jacuzzi.The adult pool is in the rocks of a cenote, with a beautiful cascading waterfall.
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary.
Raquet Rental Fees: Complimentary.
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Paddle Boats: Complimentary
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
IBEROSTAR Tucan is a luxurious All-Inclusive beachfront resort in perfect harmony with the environment. Fully appointed rooms with balconies or terraces are housed in bungalow style 3-story units surrounded by 28 acres of lush, exuberant gardens. The resort features a jungle-style garden, a large lake pool, nightly entertainment, three lighted tennis courts, and world class diving instruction with state-of-the-art equipment. Beach: The IBEROSTAR Tucan is situated directly on a 1/8 mile stretch of white sandy beach. There is a 5- Star SCUBA Diving Center offering optional dives for certified divers and certification courses for new divers (there's an extra charge for these services) Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 350
Year Opened: 1997 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Springbreakers. Dinning A La carte men are required shirts with sleeves, pants, and proper shoes.
ROOM TYPES
SUPERIOR STANDARD ROOM
Superiour guestroom includes one king bed or two double beds, a fully-equipped bathroom, a private balcony, and upgraded amenities.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR JUNIOR STE OCEANFRONT
Spacious junior suite includes one king bed and two double beds, oceanfront views, and direct access to the beach. Room also features room service, a minibar, unlimited reservations at specialty restaurants, and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE OCEANFRONT
Spacious junior suite includes one king bed or two double beds, a private balcony with beautiful oceanfront views, and convenient location to the pool. Room also featuresdaily turndown service, complimentary access to the Hydrotherapy pool, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD ROOM
Guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden or jungle views. Room also includes a minibar, a ceiling fan, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE
Spacious junior suite includes one king bed , a private balcony with garden or jungle views, a mini bar, complimentary access to Hydrotherapy Pool at Spa Sensations, and more.
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD FAMILY ROOM
Room with 1 king bed and a guaranteed connecting room with double beds; each includes a private balcony with garden or jungle view and a bathroom with vanity sink and shower. Minibar stocked daily with beer, soft drinks and bottled water.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
DINING
IBEROSTAR Tucan features 1 meal plan options:
All Meals, Drinks & Tips-All
There are 7 Restaurants at IBEROSTAR Tucan:
Palapa Uxmal - Located by the pool serving international dishes a la carte. Open for dinner and lunch. Reservations required for dinner. Casual/formal dress code.
La Marimba - An a la carte grill steakhouse, reservations are required. Gentlemen are requested to wear slacks or Bermuda shorts (no jeans). Hours are 6:30 to 6:30 to 10:30 pm.
La Gondola - An a la carte Italian restaurant, reservations are required. There is an elegant dress code, gentlemen are requested to wear slacks (no jeans). Hours are 6:30 to 10:30 pm.
La Hacienda - An a la carte Mexican restaurant. Reservations required for dinner. Casual/formal dress code. Open for buffet-style lunch.
El Bonsai - Japanese cuisine served a la carte. Open for dinner only. Reservations required. Casual/formal dress code.
Tulum - The main restaurant serves delicious buffet-style meals, featuring show cooking and special theme nights. Open for breakfast, lunch, and dinner. Reservations required for dinner.
Restaurant Cozumel -
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Bike Tours, Olympic Games, Air Rifles, Archery, Volleyball, Dance Classes, Spanish Classes, Water Basketball, Waterpolo.
Nightly Activities & Entertainment:
Nightly Entertainment with Live Band (Horror Show, Mexican Show, Las Vegas Movie), and theme parties.
CHILDREN'S PROGRAMS

Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Teen Disco
Babysitting Fee: Fee Required
Advance Notice for Babysitting: 24 hrs

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
6507 Recommend
6507 past Apple Vacationers would recommend IBEROSTAR Tucan to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6322reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Great hotel but poor children's entertainment
JGtravels11, Newcastle, United Kingdom
Sat Apr 22 17:53:54 EDT 2017
The hotel and staff are very good. As a parent with two young children the grounds are fabulous with all the wildlife however we are very disappointed with the children's entertainment on an evening. Its advertised as a mini disco but 'mini' is an understatement it tends to comprise of a party game or some rehearsed show only including those in the kids club finished by one song so actually not really a disco at all. Having said that otherwise a great hotel.

Iberostar Tucan - Decent Value at a Reasonable Price
Andrew V, Toronto, Canada
Thu Apr 20 12:21:24 EDT 2017
Spent a week there in April 2017 with my family of 5. Booked a family suite which is essentially 2 existing rooms with connecting door. Met the needs but $500 upcharge to have connecting rooms compared to 2 separate rooms seems a bit much but paid it to have everyone together. Restaurants - Japanese quite good (say 8 out of 10), Italian (7/10) and Steak House was mediocre (6/10). Buffet was a bit of a disappointment with breakfast in particular below my expectations. It just was not fresh enough with luck-warm or cold pancakes, waffles and French toast everyday. After a week it got a bit tired and I found myself looking for some variety at both breakfast and dinner. Beach burgers and fries were great but again lacked variety. Drinks - some variety on the draft beer would have been nice but always cold and available. Mixed drinks were great with a small tip resulting in a longer pour. Don't bother asking the servers who circled the pool for a drink because my experience was it will never arrive but line-up at the beach bar were always quite short. Pool - I will never understand why people would wake up at the crack of dawn on vacation to reserve a prime beach chair but it seems that is simply the way things are at every resort so if you want a spot in shade you'll need to have your spot reserved by 8. Seems crazy to me but consider yourself warned. The real plus was lots to do for my 3 teenagers. Never once were they bored and many other kids of similar age so they were able to entertain themselves. Grounds were nice, the forest was a nice touch. I have seen other reviews that said 20 minutes to walk to the pool which seems hard to fathom, I could get from one end of the resort to the other in 5 minutes but I did find the pathways to be quite slippery when wet. The folks at the Dressel dive shop were great. We went on the Mayan snorkel tour and the family enjoyed that. Make sure you get pricing before you go (I emailed the website and someone in their Spain head office gave me all the pricing and 20% early booking discount). Johnny selling the 3pm tour at the resort was asking for $95 when I got quoted $49 so do your research before you go. In summary - a decent family resort at a reasonable price. You get what you pay for and this is not 5 star. Good for families on a budget but would not consider this a good option for couples.

Don't expect too much
Nanamary, Davenport, Iowa
Tue Apr 18 05:28:52 EDT 2017
We travel to Mexico almost every year, but first time at Iberostar Tucan. The resort itself is beautiful with a jungle inhabited by exotic animals. The beaches and pools are pristine as well. But getting to the beach or the restaurants can be quite a journey. There are no elevators so, along with the long hikes to get anywhere, the place is not handicapped friendly or even elderly friendly. The food was recycled many times over, never above a two star rating. Our New Year's was spoiled because they wouldn't let us in to the restaurant because son-in-law didn't get the message about long pants. They allowed many people in with dirty and torn blue jeans and tee-shirts, but not someone in dressy shorts and collared shirt. My husband (who was footing the bill for all) fell ill the day we were to start our vacation and didn't get to go at all. . The Apple insurance we purchased that was touted as covering everything paid less than hall of his cost of the vacation, and none of the cost of two days I missed by staying with him in the hospital. I blame the hotel because they claimed the room we reserved was used by two family members so we didn't get reimbursed for his all-inclusive cost or the two days I missed. We paid for each individual, not charged separately for the room. Anyway, not a happy time, Apple Insurance is almost useless, and the hotel was not customer friendly. We will not buy travel insurance again and we will not return to this hotel.

I canNOT recommend Iberostar Tucan!
CarolinaBands, Raleigh, North Carolina
Mon Apr 17 19:56:20 EDT 2017
Last September 2016, our extended family made reservations for 5 Jr Suite rooms at Iberostar Tucan. We arrive at Tucan only to be told that they had overbooked and were moving us to Iberostar Cozumel. Family members were arriving at different times from the US so we had to wait in the lobby for everyone to arrive... we lost our dinner reservations for that night and all activities planned for that week at Tucan. Iberostar paid for us to travel to their Cozumel resort, but upon arrival we learned that the Cozumel resort also didn't have 5 Jr Suites available... only two! We were not put in a room until almost midnight! We essentially lost all of Monday due to Iberostar's reservation issues. Three family members moved on Tuesday to Jr Suites and we were all located near each other... I wish Iberostar would have let us stay there for our entire vacation, but we had to move back to Tucan on Thursday. That's when we realized that there were about 30 additional people in the same situation as us. So... is it Iberostar's business model to oversell at one resort and move people to a smaller, older sister resort?? Upon our arrival back at Tucan, we learn that they still do not have 5 Jr Suites for us... the Jr Suites that we prepaid for back in September 2016! We are put in double rooms that are nice, but not what we paid for! We have not been offered a refund for the difference in the cost of the rooms nor have we been offered any additional compensation for losing so much of our vacation since we had to move on 3 days of our 5 day vacation! With that being said, the Italian restaurant at Tucan was very good. The food at the buffets was only average. The entertainment at Tucan was fine, but we greatly preferred the entertainment at Cozumel. At Tucan, it is a short walk to some shops and a $6 taxi ride to downtown Playa del Carmen. At Cozume, it is a 25 minute taxi ride from the resort into town! The animals roaming the grounds are very neat and we loved seeing them, but their poop was not always cleaned in a timely manner (still there on the sidewalk after 24 hours in some instances). I cannot recommend Iberostar Tucan. I do believe they intentionally oversold at one resort planning to move guests to another resort. They did not seem to care about the extreme disruption to our vacation.

No loyalty.... no help for repeat customers!
chucksue13, Lodi, Wisconsin
Sat Apr 15 12:22:14 EDT 2017
My wife and I have been to this particular resort 4 times (sometimes even dragging our friends along) and to Iberostar Resorts 6-7 times in Cancun/Cozumel area. always via Apple Vacations. So this time I decide to bring all 3 families down for 5 days, booking 3 rooms early in January again via Apple Vacations. Asking only one thing ....that we have rooms that face the jungle area (center section) not the next door resort. And, if possible, all in the same building. OK..so as a followup to my request........I call the resort 24hr ahead of the check in date...and Ms Fernanada discusses my request and tells me that I have 3 rooms, in Bld 15 all facing the center "Jungle" area. Yippee! My first ever request in all the times I have visited this place is being taken care of! THEN we arrive on site to check-in ..and guess what...... we have 3 rooms all facing the next door resort, and it turns out to be the music/noise area at night. So each nite till 11:00 pm we can't consider sleep due to the music. Also during the checking-in meeting, the Apple Representative just happens to be there .......... so I brought her into the conversation asking for her to help get this resolved. She tells us that she can't help. And, I remind her we have used her company for the last 15 years to book vacations (which adds up $$$), but sorry no help there either. So while the rest of the business world is trying to build customer loyalty and helping repeat customers, Iberostar is in another century..they can not even tell from the system they use if we'd ever been a customer...and Apple Vacations doesn't care, unless you are booking an excursion where the agent gets the commission. Couple other notes when thinking about TUCAN ...they seem to be cheapening their buffet offerings, not as much of a variety as they did from last November when we were there. Lots of pre-cooked , cold food in the trays. They have a day where every staff member goes out of their way to be nice and attentive..guess what....... it is their "Customer Satisfaction" survey day... Other than the management/reservations people problems...the THE STAFF HAS ALWAYS BEEN FANATASTIC. So, I do not plan to book an Iberostar Resort ever again. PS: So now we are on our way home and 2 of the 7 members of our group have severe diarrhea which we got at the resort, since we never left during our stay.



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