Honeymooners: Bottle of sparkling wine, fruit platter, and IBEROSTAR gift. Family: One child 12 and under stays, plays, and eats free (valid for travel from 8/16/15 to 11/20/15, and 11/29/15 to 12/23/15).
IBEROSTAR's Premium Collection: IBEROSTAR Tucan is an all-inclusive beachfront paradise set in perfect harmony with the environment. Fully appointed rooms with balconies or terraces are housed in bungalow style three-story units surrounded by 28 acres of lush, exuberant gardens. The hotel has been converted into a natural habitat for countless species including monkeys, and different types of birds, such as the royal palm turkey, plus fish and turtles. The IBEROSTAR Tucan has proudly received the Green Globe certification.
Enjoy a refreshing pool with swim-up bar, plus an immense three-section pool in an oasis on the edge of the jungle. More great places to play include three lighted tennis courts, supervised mini club for kids, a fitness center, a PADI scuba center, and golf with packages available at the adjacent 18-hole course. The hotel's spa (fee) is the ideal spot for tranquility and indulging in a relaxing treatment or massage.
Enjoy five restaurants (buffet and a la carte -dining restrictions apply) plus a grill/snack bar, and seven bars and lounges. By night, there's live entertainment at the theatre, a disco and much more.
One of the privileges of the IBEROSTAR Tucan Hotel is its proximity to the Yucatan Peninsula's wonderful fine sand beaches and crystal clear waters, particularly near spectacular Playa del Carmen. Just a few steps are all that separates you from relaxing on majestic beaches. Though you may never want to leave, the resort is within walking distance of popular Fifth Avenue in Playa del Carmen.
The IBEROSTAR is approximately 30 miles from the Cancun Airport, just a few minutes from Playa del Carmen, and right next to an 18-hole golf course. The resort is situated directly on the beach, within view of the island of Cozumel.
AVE XAMAN-HA LOTE HOTELERO NO 2
PLAYA DEL CARMEN
Toll Free Phone:
Barber / Beauty Salon
Disco / Nightclub
Laundry / Dry Cleaning Service
Physician on Call
Shopping Mall Nearby
Number of Pools: 4
Outdoor Pools: 4
There is a lake pool, kids pool, activity pool and adult pool. The spectacular 36,000sq ft lake pool has a central island covered with palm trees complete with a jacuzzi.The adult pool is in the rocks of a cenote, with a beautiful cascading waterfall.
Iberostar Playa Paraiso Golf Course Located within the Iberostar Playa Paraiso complex. First tee time available is 6:30 am
PD Dye course design. Par 72.
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary.
Raquet Rental Fees: Complimentary.
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Paddle Boats: Complimentary
Wind Surf: Complimentary
IBEROSTAR Tucan is a luxurious All-Inclusive beachfront resort in perfect harmony with the environment. Fully appointed rooms with balconies or terraces are housed in bungalow style 3-story units surrounded by 28 acres of lush, exuberant gardens.
The resort features a jungle-style garden, a large lake pool, nightly entertainment, a disco, three lighted tennis courts, and world class diving instruction with state-of-the-art equipment.
Beach: The IBEROSTAR Tucan is situated directly on a 1/8 mile stretch of white sandy beach. There is a 5- Star SCUBA Diving Center offering optional dives for certified divers and certification courses for new divers (there's an extra charge for these services)
Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 350
Year Opened: 1997
No Springbreakers. Dinning A La carte men are required shirts with sleeves, pants, and proper shoes.
STANDARD PRIORITY LOCATION
Two double beds. Garden or jungle view from balcony. Located near the pool and beach. Room service from 11 a.m. - 11 p.m. Complimentary access to wet areas at Spa Sensations.
Other Amenities -
SUPERIOR JUNIOR STE OCEANFRONT
Two double beds or one king. Beach view from balcony. Unlimited a la carte dining. Located on first floor near pool. Daily turndown service. Complimentary access to wet areas at Spa Sensations.
Other Amenities -
Balcony or Terrace
JUNIOR SUITE OCEANFRONT
Spacious rooms with two double beds or one king bed, plus a day bed. Oceanfront view from balcony. Large sitting space. Located near pool. Daily turndown service. Complimentary access to wet areas at Spa Sensations.
Other Amenities -
Balcony or Terrace
Two double beds or one king. Room service from 11 a.m. - 11 p.m. 2 handicap rooms available.
Other Amenities -
Balcony or Terrace
Spacious rooms with two double beds or one king. Balcony with garden or jungle view. Room service from 11 a.m. - 11 p.m. Complimentary access to wet areas at Spa Sensations.
Other Amenities -
Balcony or Terrace
STANDARD FAMILY ROOM
Connecting rooms, one with two double beds and one with a king bed. Garden view from balcony. Room service with baby food from 11 a.m. - 11 p.m. Priority a la carte dinner reservations. Family amenities. Free access to wet areas at Spa Sensations.
Other Amenities -
Balcony or Terrace
IBEROSTAR Tucan features 1 meal plan options:
All Meals, Drinks & Tips-All
There are 7 Restaurants at IBEROSTAR Tucan:
Palapa Uxmal -
A beach/pool snack bar serving a continental breakfast from 10:00 am to 12:00 noon, a buffet lunch from 12:00 noon to 4:00 pm, coffee and cakes from 4:00 to 5:00 pm, and snacks until 6:00 pm.
La Marimba -
An a la carte grill steakhouse, reservations are required. Gentlemen are requested to wear slacks or Bermuda shorts (no jeans). Hours are 6:30 to 6:30 to 10:30 pm.
La Gondola -
An a la carte Italian restaurant, reservations are required. There is an elegant dress code, gentlemen are requested to wear slacks (no jeans). Hours are 6:30 to 10:30 pm.
La Hacienda -
An a la carte Mexican restaurant, reservations are required. There is an elegant dress code, gentlemen are requested to wear slacks (no jeans). Hours are 6:30 to 10:30 pm.
Japanese Restaurant -
A la carte restaurant serving Japanese cuisine.
The main restaurant serves delicious buffet style meals, featuring show cooking and special theme nights. Breakfast is served from 7:00 to 10:00 am, dinner is served from 6:30 to 9:30 pm. No shorts or sleeveless t-shirtsare allowed during dinner.
Restaurant Cozumel -
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Bike Tours, Olympic Games, Air Rifles, Archery, Volleyball, Dance Classes, Spanish Classes, Water Basketball, Waterpolo.
Nightly Activities & Entertainment:
Nightly Entertainment with Live Band (Horror Show, Mexican Show, Las Vegas Movie), Theme Parties, Mascara Disco from 11 p.m. onward.
Applicable Ages: 4 to 12 years old
Program Fees: Complimentary
Babysitting Fee: Fee Required
Advance Notice for Babysitting: 24 hrs
Vacations Customer Satisfaction Score
5415 past Apple Vacationers would recommend IBEROSTAR Tucan to their friends and family
We stayed at the Iberostar Tucan from 11th to 22nd February and was very impressed with the layout of the hotel, the friendly staff and the food could not fault it and of course the amazing wildlife...
We stayed at the Iberostar Tucan from 11th to 22nd February and was very impressed with the layout of the hotel, the friendly staff and the food could not fault it and of course the amazing wildlife. The gardens are immaculate just stunning, everyone seems to work so hard and are proud of what they do.
The first morning we were woken by the Monkeys roaring, at first it sounded like King Kong, then when you did see the Monkeys you wondered how such a big noise could come from them as they are not so big at all. Fascinating to watch them.
We ate at all of the restaurants with the exception of the Mexican (ran out of time) and the food was good and cooked to perfection, buffet was good how anyhow could complain about not finding something thay like to us is unbelievable. Whats upsets us most about buffet restaurants is not the food but people who pile there plates full then get up and leave it hardly touched, so very wasteful lets hope these sort of people never have to go hungry like so many people in the world why can't they take a small amount and then go back for more if they want to. I just find food waste unacceptable.
The beach is beautiful and hotel is in our opinion set in a good position with being at the far end with only one hotel next door, therefore not so many people and a lovely walk along the beach. We did walk the other way to Puerto Del Carmen which took about 40minutes but we did not hurry and someone younger could maybe do it in half an hour but a nice walk.
Cannot comment on the daily activities as we did not participate, but looked as those that did were having fun.
We got what we went for warm sunshine, relaxation and no hassel and decent food and a lovely hotel.
Thank you Tucan
Amazing Iberostar Tucan
nicinicky96, Harrow, United Kingdom
Thu Feb 26 04:16:17 EST 2015
We decided to come back to Iberostar Tucan after 11 years and it was lovely to see nothing had changed. The grounds were immaculate and it was lovely to see how many more animals were roaming...
We decided to come back to Iberostar Tucan after 11 years and it was lovely to see nothing had changed. The grounds were immaculate and it was lovely to see how many more animals were roaming around.
I have to mention that all the staff are incredibly friendly and helpful, our maid Martha (1527) was wonderful and left various towel art everyday. I also have to mention the guys in the lobby bar, Santos, Williams etc who always looked after us and a special mention to Carlos at the Tucan beach restaurant who always kept the vino tinto flowing.
We certainly wont be waiting another 11 years to return.
Forever our favorite
Wed Feb 25 16:58:38 EST 2015
I'm writing this review with mixed feelings. Selfishly, I don't want to advertise this place too much, so, next time we are here it's not very crowded. On the other hand it's not fair to not give...
I'm writing this review with mixed feelings. Selfishly, I don't want to advertise this place too much, so, next time we are here it's not very crowded. On the other hand it's not fair to not give any praise to our favorite resort at our forth time visit and I hope not last one. I would not repeat any descriptions of this property because it's pretty accurate as you can read from previous reviews. What is important - this place will meet all of your expectations if you seek good interactive entertainment, great beech, friendly, attentative but not overwhelming service, clean rooms and facilities, wide variety of food and as much activities or relaxation as you feel like. On our forth visit we can tell that this resort had been listening for the patrons' suggestions and it became better every year. We noticed the main Quetzal buffet added many Mexican dishes for lunch. Nopales (cactus) is a must to try! Dafny from kitchen mentioned it's their new trend to introduce more Mexican food. It's always exciting to try something exotic. Beach bar started to serve top shelf liquor ( you just have to ask). Italian restaurant is serving the best steaks we ever had ( and we have been dining in some of the best steak houses in USA. ) We would like to mention our special thanks to Carlos and Mauricio from entertainment team, Jesus and Rafael from Tucan/ Quetzal main buffets, and Roman from Tucan beach buffet (champaign and pineapple for breakfast - something to remember 'till our next visit... As much as 5 o'clock perfect esspresso and capuccino). We still have a few days before we'll have to say Good Bye to this wonderful place, but our next visit is on our mind already.
Great week - can't wait to go back!
kweiderman, Boston, Massachusetts
Tue Feb 24 17:42:28 EST 2015
We are a family of four (two adults and two children, ages nine and eleven) and visited the Iberostar Tucan with a family friend during the week of February 13th - 20th. We chose the Tucan because 1...
We are a family of four (two adults and two children, ages nine and eleven) and visited the Iberostar Tucan with a family friend during the week of February 13th - 20th. We chose the Tucan because 1) it was relatively affordable, 2) it appeared to have a fantastic beach (we're beach people, spending much of every summer at the coast), 3) we were intrigued by the freely roaming wild life, and 4) we heard such wonderful things about the Star Friends. We were not disappointed.
When planning a vacation, I'm a big time researcher, so I'll try to keep this organized. First, the short version...
Pros: amazing, swimmable beach; plenty of sun beds by the pool and on the beach; free-roaming wildlife; the Star Friends; availability and variety of activities offered; location; friendliness of the staff; a la carte restaurants consistently good; lobby bar/theater
Cons: buffets weren't necessarily bad, but the food quality was inconsistent; cigarette butts on the beach (not the resort's fault - there were many, many butt buckets that guests apparently chose not to use); resort in general appears "tired" and in need of updating
Bottom Line - It's a great little resort for the budget conscious traveler who wants "natural" over chrome and concrete. The people who work there are great, as are the guests it seems to attract. The food is good enough, and the pros more than make up for any of the cons. Have realistic expectations (it's not a five star resort, but it's not advertised as one, either) and you won't be disappointed. This suits us just fine, as we are easygoing, comfortable types. We can't wait to go back!
Now for the long version...First the pros :)
The Beach - In short, the beach was absolutely beautiful. It was nice and wide with soft, white sand. There is a bit of a drop-off when first getting in the water, but then you can walk out quite a ways without it getting too deep. For the majority of the time we were there, the waves were just right - big enough to keep us all entertained, but not so big as to be intimidating. We did have one day where the surf was somewhat rough. The waves were coming one right after another and did knock both girls (9 and 11) down as they rushed to get out of the water. But, because there was no real undertow, they were safe and able to get themselves up. The water was warm and clear - very little seaweed.
Sun Beds - I'm an early riser by nature, so I was out every morning by 7am to have coffee and enjoy the quiet before the day really began. There would be some chairs taken by then with towels and personal belongings, but it wasn't nearly as bad as I have seen at other resorts where if you don't have a chair by 8am, you're out of luck. At two different resorts in the Dominican Republic, I was in a chair by 6am and would go back to sleep it was that bad. Here, there were still plenty of chairs as the morning went on. We never had a problem getting five chairs together in a spot we wanted (and no, I'm not one to reserve and run). There was also plenty of shade by the pool. Shade was a bit more scarce on the beach, but the towel hut did have umbrellas for people to use.
Free-Roaming Wildlife - We considered this a huge pro and is one of the reasons we booked the Tucan in the first place. I loved sitting in the middle of the jungle first thing in the morning and listening to the howler monkeys all around. The girls loved all the agouti (they apparently were all named Farlo) and the peacocks. Yes, they left behind messes on the pathways, but the only time we really saw this was first thing in the morning. Everything was cleaned up by the time we went to breakfast around 8am. Overall, it really was a unique experience and didn't get old at all.
The Star Friends - The entertainment staff was phenomenal. I'm not sure I've ever seen a harder working group of individuals. And they truly seem like they love what they do. I think the thing that I appreciated the most was that they were respectful. I've been to other resorts where the entertainment staff is literally pulling guests off the chairs to participate in activities when it's clear that all the guests want to do is relax. Here, they make sure that the guests know what is available without being pushy. And, they make it clear that everyone is welcome to participate, something that my somewhat introverted children appreciated.
Activities - We loved the availability and variety of the activities offered. It is almost like camp for the whole family. If you wanted to, you could go from activity to activity all day long. The only activity that we were disappointed in was the bike tour. The bikes are outdated and limited if you have a child who is on the smaller side. My 9 year old (very tall for her age) would have loved to go on the bike tour, but could not find a bike that suited her well. I'm a short adult and had a hard time finding a suitable bike. But, we enjoyed tennis, soccer, scuba in the pool, archery, air rifle shooting, darts, sailing, water aerobics, pool games, Olympics, and so on. The activities aren't just advertised - they do actually happen.
Location - We loved the location in Playacar. It's near the end of the line of resorts, so we could walk down a little bit and be on pristine beach. We could walk a bit the other way (about 25 minutes) and be in Playa del Carmen. I went running one day through Playacar and there was plenty of room on the sidewalks, and I felt totally safe. It's about 40 minutes from the airport using a private transfer.
Staff - Everyone was so friendly. I had read that the front desk staff isn't the friendliest, but I didn't find that to be true. We asked to change rooms (our first location kind of stunk), and they were so pleasant and accommodating. The bartenders were great and the waitstaff was not only hard-working but lots of fun! A smile and any attempt to speak Spanish (we were, after all, in a Spanish speaking country) went a long way towards having some fun interactions. Housekeeping kept our room spotless and our fridge full. On the first day, I requested extra water for medical reasons, and they brought close to a full case. At one point, we requested an ironing board (there wasn't one in the closet), and it was delivered within the hour. Another day, our safe wasn't working. Someone was there within five minutes (no lie - it was almost creepy), the problem was quickly identified, and it was fixed immediately.
A La Carte Restaurants - We had reservations at the Japanese hibachi, the Italian, and the steakhouse - all were good. Four out of five of us don't eat sushi (or seafood), but we all still enjoyed the Japanese restaurant. Our girls learned to eat with chopsticks, and they both tried new things because the presentation made it fun to do so. The banana tempura was delicious! We all enjoyed ourselves and left full. The Italian was our favorite. We liked that the appetizers were served buffet style so that the girls weren't sitting there hungry. My younger daughter had one of the best cooked steaks I think we've ever had in a restaurant. The house red was a decent cab sav, which I appreciated. Desserts were also served buffet style, and the adults enjoyed cappuccino and sambuca. The steakhouse was our least favorite out of the three, but it was still good enough.
Lobby Bar/Theater - One of the things we appreciated most about the resort was the fact that there was a central meeting area for evenings. We've been to other resorts where there isn't a central bar or theater area, which left us sitting by ourselves on our patio. It was nice to have a place to go at night to have a drink and meet some new people. The lobby bar does get crowded, but the crowds seem to wax and wane according to dinner reservation times. But crowded also means meeting new people, which was fun for us. The service was good, the drink quality varied a little less than it did at the beach/pool bars, and it was nice to drink out of an actual glass instead of plastic.
Now for the cons...
Buffets - The food wasn't bad, but it was inconsistent. We found breakfast at the buffet to be universally good. Regardless of which one you went to there was an omelette station for made-to-order omelettes, fresh fruit, yogurt, and pastries. There is more of a selection at the main buffet for breakfast than there is at the beach front buffet, but we enjoyed the ambiance down by the beach. We had a pretty bad experience at the lunch buffet by the pool - we only went there once for that reason, and it probably tainted our opinion of the steakhouse since it's the same actual restaurant. Lunch at the main buffet wasn't bad. Dinner was inconsistent. We had one night where everything was good and another night where we had to keep going up to find something that was palatable. Overall, this wasn't a big deal for us. The food was not poorly cooked, nor was it sitting and festering as some reviews would have you think. We used the hand sanitizer available at the entrance to each and no one in our party got sick.
Ciggy Butts on the Beach - I felt like we were at Old Orchard Beach. Anyone who has been there will know what I mean. And this isn't the resort's fault. There were receptacles everywhere, but that's not much help if guests choose not to use them. There were folks out raking the beach every morning, but this only helped to a certain extent. I wish people would take care of their trash, and yes, cigarette butts = trash. This was a turn-off, but certainly not a deal breaker.
General Appearance - The resort appears "tired," if that makes sense. The rooms are a bit dinged up and the building exteriors could use some freshening, though it appeared towards the end of our stay that perhaps this is in process. But with that said, we were far from disappointed. It's still a beautiful and clean resort, but it is not a five star facility.
Caveat emptor...buyer beware!
thomasMarBiol, crescent beach, british columbia
Tue Feb 24 13:56:47 EST 2015
My wife and me have stayed at all-inclusive resorts in the Playa area about half a dozen times and are well familiar with most parts of Mexico through another 20 or more trips. We have experienced...
My wife and me have stayed at all-inclusive resorts in the Playa area about half a dozen times and are well familiar with most parts of Mexico through another 20 or more trips. We have experienced everything, including being robbed in Vera Cruz, gas-tank empty in Baja, stranded in the desert in Bahia de los angeles facing an 11km hike with no water, and numerous cases of "Montezuma's Revenge", but were not expecting what we got at the Iberostar Tucan last week. First off, the resort is lovely, sited on a beach that is so perfect that it defies description, with a great lay-out...huge pool, water activities, clean thick-walled (and ceilinged) rooms, and a modest-sized but interesting natural area in the central area stocked with numerous indigenous animals like agouti, coati, and a few howler monkeys. The "sister" hotel next door (Quetzel) is even more visually dramatic, being constructed over giant coral-crust infallings with waterfalls and pools, and services seemed to be more-or-less interchangeable between the two hotels. Sounds like paradise, no? NO, not at all, for of 8 in our party, 7 became sick to varying degrees 2-3 days after arriving. Some had digestive discomfort, others flu-like symptoms, and some both. Right now I am nursing a serious flu/cold, whose course appears to have several more days to run. Now, if this were just my wife and me, well, we might just think it bad luck. But, our group came on two different weeks, from 3 separate areas of British Columbia, and represent 4 distinct genetic lines (i.e., families). There is contamination and disease in this hotel. As an example, I witnessed the pasta person moving pasta around with bare hands to be re-heated in boiling water for about 15 seconds, then served. This is not enough to sterilise...20min boiling is standard for potentially polluted water. If this is what goes on out front where we can see it, what can we believe might be happening in the back where we can't. The hotel appears to know what is going on, but is dis-interested. On our last day we saw some fuss being made over a hand-"washing" station being set up in the main dining room. A managerial "suit" was present with two other staff, chatting but blocking access to the unit. One customer on leaving remarked to them that "there's not much use having it there if you hide it!". On leaving, I commented to the senior person that he "may be interested in knowing that 7 of 8 of our group or 90% had become ill during our stay". He wasn't, and just gave me a patented "thousand-yard" stare. Such stations are cosmetic at best. Almost all tourists are cleaner and more hygienic than the washrooms they enter or, in the case of this hotel, than the restaurants they dine at. I also thought it kind of ironic that the hand-washing station was sited, not at the entrance side of the dining-room doors, but at its exit!
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Recommended for Family VacationsOne child 12 and under stays, plays, and eats free (valid 8/16-11/20/15 and 11/29-12/23/15).
APPLE RATINGS: Exceptional Standard of Service &
First Class; First
Class; Comfortable; Modest
Superior to other hotels with the same rating; Superior to other hotels with the same rating
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