Cancun

IBEROSTAR Tucan


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All Inclusive    

2019 Exceptional Values
Honeymoon: Bottle of sparkling wine, fruit platter, and Iberostar gift.

Iberostar's Premium Collection: Visiting Iberostar Tucan is like escaping to a different world; a world of lush vegetation, exotic animals, and the finest amenities. The resort is literally alive with colorful peacocks, chattering monkeys, fish, turtles, and happy guests. Here, you can scuba dive, explore ancient Mayan ruins, shop at the famed Fifth Avenue in Playa del Carmen, and enjoy the finest open-air dining- all in the same day! Or, just settle in along the lagoon-style pool or expansive beach and let the resort's warm, attentive service indulge your every whim. All in all, it's a vacation experience that's full of life.

Enjoy four refreshing pools, non-motorized watersports, three lighted tennis courts, supervised mini-club for kids, a fitness center and a PADI scuba center. The spa (fee) is an ideal spot for tranquility and indulging in a relaxing treatment or massage.

Enjoy two buffets, five a la carte (dining restrictions apply), a grill/snack bar, and seven bars and lounges, including a swim-up bar. By night, there's live entertainment at the theatre, and much more.

One of the privileges of the Iberostar Tucan is its proximity to the Yucatan Peninsula's wonderful fine sand beaches and crystal clear waters, particularly near spectacular Playa del Carmen. Just a few steps are all that separates you from relaxing on majestic beaches. Though you may never want to leave, the resort is within walking distance of popular Fifth Avenue in Playa del Carmen.

Find out more about Iberostar Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
The IBEROSTAR is approximately 30 miles from the Cancun Airport, just a few minutes from Playa del Carmen. The resort is situated directly on the beach, within view of the island of Cozumel.
Address: AVE XAMAN-HA LOTE HOTELERO NO 2
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-877-2
Toll Free Phone: 888-923-2722
Fax: 011-52-984-873-0424
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (0.5 miles)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
There is a lake pool, kids pool, activity pool and adult pool. The spectacular 36,000sq ft lake pool has a central island covered with palm trees complete with a jacuzzi.The adult pool is in the rocks of a cenote, with a beautiful cascading waterfall.
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary.
Raquet Rental Fees: Complimentary.
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Paddle Boats: Complimentary
Wind Surf: Complimentary
Other Sports Available
Other Sports: 1 hour on complimentary snorkleing equipment rental.
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
IBEROSTAR Tucan is a luxurious All-Inclusive beachfront resort in perfect harmony with the environment. Fully appointed rooms with balconies or terraces are housed in bungalow style 3-story units surrounded by 28 acres of lush, exuberant gardens. The resort features a jungle-style garden, a large lake pool, nightly entertainment, three lighted tennis courts, and world class diving instruction with state-of-the-art equipment. Beach: The IBEROSTAR Tucan is situated directly on a 1/8 mile stretch of white sandy beach. There is a 5- Star SCUBA Diving Center offering optional dives for certified divers and certification courses for new divers ($) Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 350
Year Opened: 1997 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Springbreakers. Dinning A La carte men are required shirts with sleeves, pants, and proper shoes.
ROOM TYPES
SUPERIOR JUNIOR STE OCEANFRONT
Spacious junior suite offers 409 square feet with a private terrace and an ocean view and direct access to the beach.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE OCEANFRONT
Spacious junior suite offer an area of 377 square feet with a convenient location close to the beach and pool, first and second floor.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD ROOM
The rroms are 377 square feet and tropical view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE
Spacious junior suite offer an area 409 square feet with a tropical or jungle view.
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD FAMILY ROOM
The rooms are 754 square feet and with 1 king bed and a guaranteed connecting room with two double beds.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR STANDARD ROOM
Superiour guestroom offers an area of 377 square feet with a priority location conveniently close to beachand pool.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
DINING
IBEROSTAR Tucan features 1 meal plan options:
All Meals, Drinks & Tips-All
There are 7 Restaurants at IBEROSTAR Tucan:
La Gondola - An a la carte Italian restaurant, reservations are required. There is an elegant dress code, gentlemen are requested to wear slacks (no jeans). Hours are 6:30 to 10:30 pm.
La Hacienda - An a la carte Mexican restaurant. Reservations required for dinner. Casual/formal dress code. Open for buffet-style lunch.
El Bonsai - Japanese cuisine served a la carte. Open for dinner only. Reservations required. Casual/formal dress code.
Tulum - The main restaurant serves delicious buffet-style meals, featuring show cooking and special theme nights. Open for breakfast, lunch, and dinner. Reservations required for dinner.
Restaurant Cozumel -
Palapa Uxmal - Located by the pool serving international dishes a la carte. Open for dinner and lunch. Reservations required for dinner. Casual/formal dress code.
La Marimba - An a la carte grill steakhouse, reservations are required. Gentlemen are requested to wear slacks or Bermuda shorts (no jeans). Hours are 6:30 to 6:30 to 10:30 pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Bike Tours, Olympic Games, Air Rifles, Archery, Volleyball, Dance Classes, Spanish Classes, Water Basketball, Waterpolo.
Nightly Activities & Entertainment:
Nightly Entertainment with Live Band (Horror Show, Mexican Show, Las Vegas Movie), and theme parties.
CHILDREN'S PROGRAMS

Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Teen Disco
Babysitting Fee: Fee Required
Advance Notice for Babysitting: 24 hrs

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
6507 Recommend
6507 past Apple Vacationers would recommend IBEROSTAR Tucan to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 7555reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Beach access
DEETTE V.
Mar 19 2019
This was my third visit to Iberostar Tucan. I've always returned because of the amazing interaction available with the monkeys!!! The only negative this year was that you could only be away from your seat on the beach for 90 minutes. After that your towel and belongings were taken from your spot and you would have to pay for a new towel. This makes going to the pool, out the sea for an extended period of time or even up to the main dining area a challenge. There were also less covered spots on the beach.
Customer Rating: 

The Privileged Club
JOSEPH G.
Mar 18 2019
to much time was taken up attempting to convince to join the club. and to much beach space was taken up by the same.
Customer Rating: 

Enjoyable stay
JERRY D.
Mar 09 2019
We enjoyed our stay very much. We especially liked the paths through the "jungle" where we saw the wildlife (peacocks,turtles, monkeys, iguanas and more). The food prepared on the beach was very good and we found ourselves drawn there for lunch. Marcos, our waiter in the main buffet, was extremely helpful and kind to us. Our room was cleaned each day and the housekeeping folks left us a beautiful new towel sculpture every day! We enjoyed our stay and would recommend the hotel.
Customer Rating: 

Buffets lacking
DENNIS D.
Mar 09 2019
The place is beautiful and well maintained. Despite having a nice beach it was covered with seaweed which I understand is out of their control however some of the other resorts had tractors racking their beach while the tucan had a few men with rakes who were unable to keep up. The food at the buffet was very limited unlike other all inclusives I've been to including this one six years ago. The Tucan buffet was actually closed for lunch and dinner all week and the quetzal was the only dinner option besides the a la cartes. We had three a la cartes and the asian and steak house were great but the Italian left a lot to be desired.
Customer Rating: 

Recent stay
GREGORY L.
Mar 05 2019
Very disappointed with the concierge. One person in our party slipped and fell. Needed stitches but when we went to find out where the med office was, he just pointed and said around the corner. Seriously? It was in the sister resort. No offer to take our friend over by golf cart. We asked for another pillow, never delivered. We asked about someone coming to look at our shower because we had cold water. No one showed up. This by far is not even in the Red Apple range. No desire to stay there ever again. The only thing I could say was we had good service in the buffets. Domianco was excellent. Wendy, at concierge was good as well when she was on duty. The gentleman were worthless.
Customer Rating: 

Iberostar Tucan Review
MICHAEL H.
Mar 04 2019
We had a great time with family. The beach was red flag the entire time, but the grandkids still had fun. Staff worked hard every morning cleaning up the seaweed. The food was better than average around the pool and beach area. The Bonsai restaurant was incredible. La Gondola was also great food. La Hacienda had good food as well. Didn't care for the steaks at Uxmal Steakhouse, but nobody makes steaks like the Kansas City area! Pool was great, service around the pool bar and food areas was excellent. Grandkids had fun getting virgin drinks and snacks. We took 3 excursions and all were very good. Thanks, Sherri!
Customer Rating: 

Rest, Relaxation, Fun!!!
GARY B.
Feb 04 2019
Third time that we have vacationed here. Perfect as always. Can't wait till next year.
Customer Rating: 

awesome !!!
SLAWOMIR L.
Jan 14 2019
it was our 2nd time at iberostar tucan, we love this place, food was great, service excellent, great resort, beautiful beach and landscaping, wonderful people !
Customer Rating: 

Fun in the Jungle
SAMANTHA W.
Dec 10 2018
The Ibirostar Tucan was a wonderful place to beat the cold winter in a Mayan paradise complete with every comfort. The resort is gorgeous with beautiful stones, Mayan art and a wonderful jungle to venture through while navigating the resort. While altogether excellent, it is not quite a perfect experience. The beautiful stonework in the rooms does allow sound to reverberate so you hear the opening and closing (slamming) of neighbors. This isn't much of an issue but worth mentioning. Also if the sun is hiding the pools will feel quite cold as they aren't heated. The food is pretty good although if you are late to the buffet they can be a bit stale - the restaurants are delicious. We were unable to visit the Italian one during our stay but it is undoubtedly delicious. The Mole at the Tex Mex and Bonsai Japanese restaurants where some of our favorites. The Apple Vacations concierge was a huge help for all the excursions we wanted to do, and there were plenty, and we were able to do everything we wanted and more. It really captured the luxury beach getaway we were hoping it would be. I would absolutely return to this resort, although I would avoid flying using Frontier if possible. Overall this was a 5 star vacation that was very personal at every level.
Customer Rating: 

Third visit here
PETER W.
Dec 10 2018
This was the third time we've been to the Tucan and we would definitely return. We love the friendly atmosphere with the staff and Star Friends. They make you feel like you are part of the family. This year some friends of ours came and they said they would definitely return. Buffets were good and plenty to choose from and the specialty restaurants were very good.
Customer Rating: 

We got ecoli from the food
PATRICIA P.
Nov 21 2018
Ground were beautiful. We enjoyed the animals. The pool was beautiful. We got very ill from the food. We suspect it was from the burger bar. Required medical treatment and antibiotics. Lasted 6 days. Bars near the beach were horrible. I don’t mind cheap Alcohol but they couldn’t even mix drinks. Bars in lobbies were great. Spa was nice. Workout room nice.
Customer Rating: 

TripAdvisor Traveller Reviews
Awesome Vacation
Taylor A,
Thu Mar 21 13:35:49 EDT 2019
Just got back from a week long stay at this beautiful resort. Rooms are good size and ac worked well. Food and drinks were great. Entertainment was fun and the entertainment staff was a blast. Special shoutout to Carlos. Went above and beyond to remember our names and greet us daily. Also very easy to talk to for local tips and advice and what to do with out short stay. Would recommend this resort for your next stay Taylor

Absolutely amazing stay!!
KYLIE J,
Thu Mar 21 08:34:30 EDT 2019
Absolutely loved this resort! The rooms were a great size and lovely. Had a great view of the ocean. The staff working at the resort were all amazing and extremely friendly. There was also a ton of delicious food there for you to choose from! Would highly recommend this resort to anyone staying in the area. The entertainment team was also great! High energy and great personalities. Made an effort to learn our names after only meeting us once, continued to greet us by name! Alejandro (entertainment team) was also amazing and had great moves! If you are looking for a place to stay during your next vacation, I would definitely check out this resort!!

SURVIVAL GUIDE for heartless hotel
John_S49022, Charlotte, North Carolina
Wed Mar 20 23:08:24 EDT 2019
I had some difficulties making a reservation with Iberostar. I wondered if I should consider that to be a red flag that further problems would arise with a stay there. The answer is “Yes!” The buildings, grounds, pools, artwork are nice. That’s about where the positives end. Information is not readily available as to where to eat which meals. Ask for a printout of their page of written information. Secondly, they gave me a small map which showed where restaurants were, but not which restaurant was which. After other guests told me that there was a larger map available, I asked for that. My first hassles arose with trying to follow my doctor’s and many other health professionals’ advice to avoid Moctezuma’s revenge. Their credo was “better safe than sorry” and included avoiding any water that was not bottled, anything made with or washed with water that was not bottled. At my first dinner I discovered that the restaurants (all of them, it turned out) refuse to serve bottled water. The backup advice is to order canned or bottled soft drinks, which again, they refuse to serve. (They use fountain drinks.) The hotel seems to have some “machine” which they think produces water which is entirely safe to drink, but I never saw any documentation to that effect. And I would repeat that, when it comes to being on vacation and avoiding Moctezuma’s revenge, it’s better to be safe than sorry. It turns out that you can get bottled water from housekeeping in your room; even they don’t want you to use the tap water to drink, make coffee, or brush your teeth. You can also get canned soft drinks from housekeeping in your room. It took an argument, but it is also possible to get bottled juices from housekeeping. At first, they told me I would have to belong to some club to do that, but I responded by saying that I needed juice which would not make me sick. Then, if you want to enjoy any of these with your meal, you have to haul them up to the restaurant, assuming you’re coming from that direction. I talked to people from other hotels on my tours, and they told me they had no problem if they ordered bottled/canned liquids. They said their hotels practically threw bottled water at them. This hotel and its adjacent sister hotel are on enormous grounds. I paid a lot extra for a room on the ocean, which also put me near the pool and beach. But it put me a good distance from most of the restaurants and the front lobby. If I had to go from one hotel to the other, the distances became even longer. I am an older person with lived-in legs. I was used to a moderate amount of daily exercise, but not this much. It is a quarter of a mile from my room to the main buffet restaurant; half a mile round trip. It was 0.4 of a mile to the Tucan lobby; 0.8 tenths of a mile round trip. You can pretty much count on walking 2 or 3 miles every day just getting around the hotel grounds, before you begin to explore Mayan ruins. They can have the bellboys give you a ride on their golf carts for some trips but doing that did not seem to be welcome. I did the best I could hoofing it on my own. I have heard that the hotel used to rent bicycles to the guests, but no longer do that. It would have helped. Next, I quickly discovered that the coffee served in all the restaurants and all the rooms is a strong, bitter dark roast – an extreme choice which I found to be about the worst coffee in the world. When I was out, I stopped by a Starbucks and bought some ground coffee. I figured the hotel would have filters for their own coffeemakers in the rooms. Well, housekeeping did not. Then I explored the hotel, hoping to find some larger coffee filters which I could cut to size, but found that none of their large coffee makers use filters at all. At the end of two days of fruitlessly searching, I took a taxi to a grocery store and bought some filters. The Melita ones are perfect. The size 4 is too large, but you can cut the tops off them. I brought a vacuum coffee cup from home and could use that to take coffee on tours or to the restaurants. And oh did that coffee taste good! After I had done that, housekeeping finally came up with a reusable filter for the coffee makers in the rooms. That brings me to my first day trip out. I was gone about 8 hours, and there was nothing but bottled water and one small mini-muffin to eat. I was hot, tired, and hungry. Many hotels will pack breakfasts or lunches for their guests who take tours, but this one – “we don’t do that.” It was apparently up to me to come up with something to take on my next tour. I had already walked more than 5 miles that day, and my legs would not take another half mile to the restaurant and back. I endeavored to find a few bananas and some breakfast/snack bars that could be sent to my room. First I called room service, who told me that was not on their menu and they don’t bring anything that is not on their menu (which is very limited). They suggested I try guest services. When I called them, they told me “the only special food we will send guests is, if you are sick, we will send chicken rice soup. Are you sick? Would you like us to send you chicken soup?” I’m sure I had asked for 2 bananas and a couple of snack bars. I never did find any snack bars, so that left me with bananas. Eventually, after I had repeatedly been told they would not send me any bananas, a man did show up at my door without explanation with 2 bananas. By that time, I was in tears, because I just could not continue to go through these problems. That got me a phone call from, I believe it was Robert, from Public Relations. When I explained to him that I had walked far more than I was used to that day and was in a lot of pain, he told me I needed to be in a wheel chair and that the hotel could not be running me around in the golf carts. I said, “who knew this hotel would be so spread out?” He said he could not talk to me and hung up on me. These hotel employees are mean spirited and completely devoid of any human compassion! I had, by that time, figured out how to get some of my needs met on my own (I certainly was not going to get any help from the hotel). I made a point of taking bananas from meals so that I would not have to go back to the restaurant, although there were several times that the restaurant did not have any bananas (which had become my main staple for tours). I called for a golf cart when I was going all the way to the lobby but did my best to hoof it to the restaurants. That worked well most of the time although there was once I stood out there waiting for a golf cart to the lobby for an hour, making three calls. I really don’t know what else to recommend, other than bringing more supplies from home and enduring the pain. BTW, Voltaren, both in regular and extra strength, is available OTC from Mexican pharmacies. There was also a problem with getting reservations for the a la carte restaurants. I easily made my first three reservations. I went to the buffet for a few days. Their food is nothing to write home about. The Italian and Japanese restaurants are good. When I was already in the lobby for something ese around 2:00, I thought I’d make reservations while I was there. I found that, after you had made three reservations, any further ones had to be made after 4:00. After a discussion with their staff, one young man broke their rules and made one additional reservation. When he tried to make the second, the computer had frozen my account. Of course it did! I made that reservation a few days later. I think I made it through the rest of my stay, to some extent, without having to interact with the staff until the day before I left. I had gone to the front lobby. I asked for a few envelopes to use for leaving tips and some change in pesos. I was told that they “didn’t have envelopes” and that the only change they could come up with was a wad of 20 peso bills, roughly equivalent to a wad of $1s in USD. I just is not possible for a large hotel to conduct business without any envelopes, and that change was not appropriate, so thus began a 90-minute argument. I have had no difficulty getting envelopes from other hotels. Some even leave pre-printed ones expressly designed for tips in your room. After working my way up to someone from the Public Relations office, they did succeed in finding some envelopes, and finally had the idea that they could ask their next-door sister hotel for change. And BTW, I was surprised to find that there was some kind of a $20 dollar a night governmental tax which I had never been told about. They seem to feel that because they were not asking for money for the hotel, they didn’t need to tell me about it. I had planned to do something else during that time, but by then it was too late, and I was worn out. I was soooooooooooo glad to go home the next day! I had wanted to leave on the third day. All in all, this was the most unpleasant hotel to deal with I have ever encountered. Dealing with all that unpleasantness and stress greatly diminished my enjoyment of my vacation. I would not recommend staying there. I will never again stay at this or any other Iberostar

Fun in the Sun
Marcia S, Bellevue
Wed Mar 20 13:20:15 EDT 2019
The resort is about an hour from Cancun. We had a transfer to and from provided by Am Star. When we arrived at the airport we had about an hour wait before our van left. The resort was very nice. We had monkeys and a lemur on our balcony each day. The entertainment was good on the three nights we attended. Bogie Woogie, Beatles and Circus night. We really enjoyed the food at breakfast and the buffets at night. The pool was awesome! The problem was the lack of chairs around the pool. On two days someone took our spot and towels. Lunch was so-so withe the exception of the soft serve ice cream which was fabulous! The spa was amazing!! We loved the hydro therapy and massages we had.

Spring Break
bethany p, Decatur, Illinois
Wed Mar 20 12:00:56 EDT 2019
WE would like thank the staff at Tucan for an amazing trip. Everyone went above and beyond to make this a great Spring Break. Our room was located on the top corner of the 3rd floor in building 12. I think its the best location. We were in between the resort and the beach. Balcony view overlooked the pool but yet had enough coverage for privacy. The monkeys each morning would be on our balcony so be sure not to leave any food or drinks outside. And always keep your sliders shut to ensure no monkeys jumping on your bed.. They are very friendly and would just play around us. Alejandro kept us all entertained, Jose and Antonio at the cigar bar kept the drinks flowing. The food in the Mediterranean restaurant by far was my favorite, followed by the Japanese and then steak house. Be sure to make your reservations upon arrival. The wildlife walking around the property and through the jungle paths was amazing. Perfect for kids. Peacocks were all over and we also very friendly. Nightly entertainment was good and if thats not your thing then the cigar bar generally had something going on a lil less showy. I too agree with a couple of the reviews in regards to the chairs around the pool and on the beach. Get there early!! Im talking no later than 7am. A taxi ride in town will cost $7. We made several trips there to eat and shop. I guess my one complaint would be no variety in the breakfast and lunch buffets. Exact same food every day. Other than that we had a amazing time and will go back again!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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