Cancun

IBEROSTAR Tucan


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All Inclusive    

Crystal Award Winner: Best Destination, 2015 & 2016

Exceptional Values!
Honeymoon:
Bottle of champagne, fruit basket, and IBEROSTAR gift.
Family: Family: First child 12 & under Stays, Plays & Eats Free (valid 5/01-10/31/17).

IBEROSTAR's Premium Collection: IBEROSTAR Tucan is an all-inclusive beachfront paradise set in perfect harmony with the environment. Fully appointed rooms with balconies or terraces are housed in bungalow style three-story units surrounded by 28 acres of lush, exuberant gardens. The hotel has been converted into a natural habitat for countless species including monkeys, and different types of birds, such as the royal palm turkey, plus fish and turtles. The IBEROSTAR Tucan has proudly received the Green Globe certification.

Enjoy a refreshing pool with swim-up bar, plus an immense three-section pool in an oasis on the edge of the jungle. More great places to play include three lighted tennis courts, supervised mini club for kids, a fitness center and a PADI scuba center. The hotel's spa (fee) is the ideal spot for tranquility and indulging in a relaxing treatment or massage.

Enjoy five restaurants (buffet and a la carte -dining restrictions apply) plus a grill/snack bar, and seven bars and lounges. By night, there's live entertainment at the theatre, and much more.

One of the privileges of the IBEROSTAR Tucan Hotel is its proximity to the Yucatan Peninsula's wonderful fine sand beaches and crystal clear waters, particularly near spectacular Playa del Carmen. Just a few steps are all that separates you from relaxing on majestic beaches. Though you may never want to leave, the resort is within walking distance of popular Fifth Avenue in Playa del Carmen.

Find out more about IBEROSTAR Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
The IBEROSTAR is approximately 30 miles from the Cancun Airport, just a few minutes from Playa del Carmen. The resort is situated directly on the beach, within view of the island of Cozumel.
Address: AVE XAMAN-HA LOTE HOTELERO NO 2
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-877-2
Toll Free Phone: 888-923-2722
Fax: 011-52-984-873-0424
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (0.5 miles)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
There is a lake pool, kids pool, activity pool and adult pool. The spectacular 36,000sq ft lake pool has a central island covered with palm trees complete with a jacuzzi.The adult pool is in the rocks of a cenote, with a beautiful cascading waterfall.
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary.
Raquet Rental Fees: Complimentary.
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Paddle Boats: Complimentary
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
IBEROSTAR Tucan is a luxurious All-Inclusive beachfront resort in perfect harmony with the environment. Fully appointed rooms with balconies or terraces are housed in bungalow style 3-story units surrounded by 28 acres of lush, exuberant gardens. The resort features a jungle-style garden, a large lake pool, nightly entertainment, three lighted tennis courts, and world class diving instruction with state-of-the-art equipment. Beach: The IBEROSTAR Tucan is situated directly on a 1/8 mile stretch of white sandy beach. There is a 5- Star SCUBA Diving Center offering optional dives for certified divers and certification courses for new divers (there's an extra charge for these services) Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 350
Year Opened: 1997 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Springbreakers. Dinning A La carte men are required shirts with sleeves, pants, and proper shoes.
ROOM TYPES
JUNIOR SUITE
Spacious junior suite includes one king bed , a private balcony with garden or jungle views, a mini bar, complimentary access to Hydrotherapy Pool at Spa Sensations, and more.
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD FAMILY ROOM
Room with 1 king bed and a guaranteed connecting room with double beds; each includes a private balcony with garden or jungle view and a bathroom with vanity sink and shower. Minibar stocked daily with beer, soft drinks and bottled water.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR STANDARD ROOM
Superiour guestroom includes one king bed or two double beds, a fully-equipped bathroom, a private balcony, and upgraded amenities.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR JUNIOR STE OCEANFRONT
Spacious junior suite includes one king bed and two double beds, oceanfront views, and direct access to the beach. Room also features room service, a minibar, unlimited reservations at specialty restaurants, and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE OCEANFRONT
Spacious junior suite includes one king bed or two double beds, a private balcony with beautiful oceanfront views, and convenient location to the pool. Room also featuresdaily turndown service, complimentary access to the Hydrotherapy pool, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD ROOM
Guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden or jungle views. Room also includes a minibar, a ceiling fan, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
DINING
IBEROSTAR Tucan features 1 meal plan options:
All Meals, Drinks & Tips-All
There are 7 Restaurants at IBEROSTAR Tucan:
Restaurant Cozumel -
Palapa Uxmal - Located by the pool serving international dishes a la carte. Open for dinner and lunch. Reservations required for dinner. Casual/formal dress code.
La Marimba - An a la carte grill steakhouse, reservations are required. Gentlemen are requested to wear slacks or Bermuda shorts (no jeans). Hours are 6:30 to 6:30 to 10:30 pm.
La Gondola - An a la carte Italian restaurant, reservations are required. There is an elegant dress code, gentlemen are requested to wear slacks (no jeans). Hours are 6:30 to 10:30 pm.
La Hacienda - An a la carte Mexican restaurant. Reservations required for dinner. Casual/formal dress code. Open for buffet-style lunch.
El Bonsai - Japanese cuisine served a la carte. Open for dinner only. Reservations required. Casual/formal dress code.
Tulum - The main restaurant serves delicious buffet-style meals, featuring show cooking and special theme nights. Open for breakfast, lunch, and dinner. Reservations required for dinner.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Bike Tours, Olympic Games, Air Rifles, Archery, Volleyball, Dance Classes, Spanish Classes, Water Basketball, Waterpolo.
Nightly Activities & Entertainment:
Nightly Entertainment with Live Band (Horror Show, Mexican Show, Las Vegas Movie), and theme parties.
CHILDREN'S PROGRAMS

Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Teen Disco
Babysitting Fee: Fee Required
Advance Notice for Babysitting: 24 hrs

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
6507 Recommend
6507 past Apple Vacationers would recommend IBEROSTAR Tucan to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6386reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Third visit but not the last
EP-Burton-on-Trent, Burton on Trent
Mon May 22 11:07:55 EDT 2017
Our 3rd stay at the Tucan and not disappointed. Staff were great as usual - a bit sad not see our old friend Santos behind the bar in the evenings but Humberto was first class. Weather was glorious and the only down side was the seaweed. It's appearance is unavoidable but the way of dealing with it by manually digging huge holes didn't seem as efficient or as effective as neighbouring hotels using tractors. The new extension to the gym for the Fit and Fun was a huge plus for us as we like to train regularly while away. The TRX and Circuit classes run by Louis were superb. This feature alone would be a factor in deciding to return to the hotel. Only negatives: - Breakfast meals/components (cooked breakfast/oats etc) were often cold. Lunch seemed to lack the variety of previous years but could still find something. Evening superb though in buffet or speciality restaurants. - towel saving on the beds under umbrellas. Last year any towels left and found unattended around 8 in the morning were removed and beds were then easily available up to 10:30. We were told by other guests that in the days leading up to our arrival cards were being left and after 1.5 hours if still there with no sign of people their things were removed. However this didn't happen once in our 2 weeks so if you didn't get down before 7:30 none were left (and earlier for decently located beds). Quite often people would not arrive at some of these beds till lunch time which is very unfair to other guests. In the hot temperatures more shade is needed. In our first year extra parasols were available that could be pushed in to the sand and that worked well. This seems like a long rant on the negatives but isn't anything that would ever prevent us going back and I wish we were still there now. The hotel just feels so relaxing with the jungle area to walk through and all the wildlife. Be prepared to be woken early by the peacocks/monkeys though :-)

Iberostar Tuscan high end all inclusive
keithwimbledon, London, United Kingdom
Mon May 22 06:27:06 EDT 2017
I am not a fan of all inclusive resorts, I fell that there is little choice of food and some watering down of drinks - not with the iberostar Tuscan however. The hotel is situated some 3 km from Play Del Carmen with all its restaurants and 5th avenue - a shoppers paradise. The hotel is very very clean and welcoming, The property is in a U shape with the two long arms containing all the accommodation arranged in 3 story blocks, the bottom of the U contains reception, some shops, theatre and some of the many restaraunts on site. In the middle of the U is a jungle walk which you can use to access the vast swimming pool and beachside restaurants, there are a few animal species here, nothing dangerous! and all very friendly, indeed on evening I was joined by a peacock family chicks included in the bar, they were after the popcorn. The rooms are large very well appointed, free Wi-Fi, that's quite fast, well equipped mini bar and good bathroom amenities. All the restaraunts, including the speciality ones offered very good fresh food, wih a menus in the main restaraunts changing daily. The staff are all excellent very hard working and a,ways a smile and greeting. I had a small issue with my room on arrival, but this was handled immediately by guest relations to great satisfaction. It's not always possible to get everything right, but what makes a hotel great is the way they deal with issues, Iberiostar has got it right. The beach is just marvellous, clean white sand, plenty of sun loungers and shade if needed, sea is an amazing blue, sandy bottom and very clear and quite warm! Beach service is provided and there is a lunch buffet right on the beach. Would I recommend this hotel ? You bet I would, it was a great place to stay, and well worth every penny. If you want a great all inclusive with immaculate clean areas and non watered down drinks, then stay here.

Great location USP is the pathway through jungle to pool/beach area
michael e, Newcastle upon Tyne, United Kingdom
Thu May 18 10:16:27 EDT 2017
Ground floor room near reception is ideal Restaurants within walking distance and a great choice of menus Plenty sun loungers but arrive early to secure your favourite spot Staff readily available to serve you drinks All in all a very good place to visit BUT be warned accommodation is in need of modernisation despite recent redecoration Entertainment ranged from excellent to abysmal take your chance and be selective Despite my comments re accommodation I would certainly visit again the good out ways the not so good

Great hotel.
mirky1, Birmingham, United Kingdom
Wed May 17 08:36:35 EDT 2017
We had a great holdays here. The staff were all fantastic, the food was sometimes a little cooler than we would like, however always top quality and presented well. Plenty of room in the restaurants, and the chefs were out talking to guests, making sure everything was ok. Great beach, fantastic pool. We struggled with our safe at first, and maintenance came to help immediately. We loved the wildlife and jungle areas. Close to a small shopping area, and within a short taxi or 40 minute walk of Playa del Carmen. Excellent value for money, and we felt very safe.

NOT GREAT SO FAR
Ducksrus, Whitby, North Yorkshire
Wed May 17 06:22:10 EDT 2017
Last year we went to the Bahia Principe in Mexico which was very good but as we like the Iberostar chain and have used them on numerous occasions,we decided to try the Iberostar Tucan. I emailed in advance requesting a quiet room overlooking the jungle or pool preferably blocks 12 to 14 on the third floor. We got Block 15 the noisiest one near the entertainment, facing the fence to another hotel on floor 2. They said could try and change us in a couple of days but it spoils the holiday having to pack up again. It was quiet in the bar last night and the buffet was quiet this morning - funny they have no rooms!! The TV in our room did not work although they fixed it very quickly, it was not working again this morning. Because the flight was long we went to bed early and had to listen to the thud of music from our hotel and next door until midnight. Finally, we were on the beach early and after 30 mins went for breakfast. Came back and there was a note saying we could not save chairs and our towels would be taken away. As I sit here most of the chairs have towels but no people and no notes. Sorry for the long winded complaint but I shall do a review at the end of the holiday, hopefully which is much improved, otherwise no more Iberostar.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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