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IBEROSTAR Tucan


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All Inclusive    

IBEROSTAR's Premium Collection: IBEROSTAR Tucan is an all-inclusive beachfront paradise set in perfect harmony with the environment. Fully appointed rooms with balconies or terraces are housed in bungalow style three-story units surrounded by 28 acres of lush, exuberant gardens. The hotel has been converted into a natural habitat for countless species including monkeys, and different types of birds, such as the royal palm turkey, plus fish and turtles. The IBEROSTAR Tucan has proudly received the Green Globe certification.

Enjoy a refreshing pool with swim-up bar, plus an immense three-section pool in an oasis on the edge of the jungle. More great places to play include three lighted tennis courts, supervised mini club for kids, a fitness center, a PADI scuba center, and golf with packages available at the adjacent 18-hole course. The hotel's spa (fee) is the ideal spot for tranquility and indulging in a relaxing treatment or massage.

Enjoy five restaurants (buffet and a la carte -dining restrictions apply) plus a grill/snack bar, and seven bars and lounges. By night, there's live entertainment at the theatre, and much more.

One of the privileges of the IBEROSTAR Tucan Hotel is its proximity to the Yucatan Peninsula's wonderful fine sand beaches and crystal clear waters, particularly near spectacular Playa del Carmen. Just a few steps are all that separates you from relaxing on majestic beaches. Though you may never want to leave, the resort is within walking distance of popular Fifth Avenue in Playa del Carmen.

Exceptional Values!
Honeymooners:
Bottle of champagne, fruit platter, and IBEROSTAR gift.
Family: First child 12 & under Stays, Plays & Eats Free (valid 5/01-10/31/16).

Find out more about IBEROSTAR Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
The IBEROSTAR is approximately 30 miles from the Cancun Airport, just a few minutes from Playa del Carmen, and right next to an 18-hole golf course. The resort is situated directly on the beach, within view of the island of Cozumel.
Address: AVE XAMAN-HA LOTE HOTELERO NO 2
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-877-2
Toll Free Phone: 888-923-2722
Fax: 011-52-984-873-0424
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (0.5 miles)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
There is a lake pool, kids pool, activity pool and adult pool. The spectacular 36,000sq ft lake pool has a central island covered with palm trees complete with a jacuzzi.The adult pool is in the rocks of a cenote, with a beautiful cascading waterfall.
Golf: ONSITE
Iberostar Playa Paraiso Golf Course Located within the Iberostar Playa Paraiso complex. First tee time available is 6:30 am
PD Dye course design. Par 72.
Holes: 18
Lessons Available
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary.
Raquet Rental Fees: Complimentary.
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Paddle Boats: Complimentary
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
IBEROSTAR Tucan is a luxurious All-Inclusive beachfront resort in perfect harmony with the environment. Fully appointed rooms with balconies or terraces are housed in bungalow style 3-story units surrounded by 28 acres of lush, exuberant gardens. The resort features a jungle-style garden, a large lake pool, nightly entertainment, three lighted tennis courts, and world class diving instruction with state-of-the-art equipment. Beach: The IBEROSTAR Tucan is situated directly on a 1/8 mile stretch of white sandy beach. There is a 5- Star SCUBA Diving Center offering optional dives for certified divers and certification courses for new divers (there's an extra charge for these services) Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 350
Year Opened: 1997 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Springbreakers. Dinning A La carte men are required shirts with sleeves, pants, and proper shoes.
ROOM TYPES
JUNIOR SUITE
Spacious junior suite includes one king bed or two double beds, a private balcony with garden or jungle views, a mini bar, complimentary access to Hydrotherapy Pool at Spa Sensations, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR STANDARD ROOM
Superiour guestroom includes one king bed or two double beds, a fully-equipped bathroom, a private balcony, and upgraded amenities.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR JUNIOR STE OCEANFRONT
Spacious junior suite includes one king bed or two double beds, oceanfront views, and direct access to the beach. Room also features room service, a minibar, unlimited reservations at specialty restaurants, and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE OCEANFRONT
Spacious junior suite includes one king bed or two double beds, a private balcony with beautiful oceanfront views, and convenient location to the pool. Room also features daily turndown service, complimentary access to the Hydrotherapy pool, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD ROOM
Guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden or jungle views. Room also includes a minibar, a ceiling fan, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
DINING
IBEROSTAR Tucan features 1 meal plan options:
All Meals, Drinks & Tips-All
There are 7 Restaurants at IBEROSTAR Tucan:
Tulum - The main restaurant serves delicious buffet-style meals, featuring show cooking and special theme nights. Open for breakfast, lunch, and dinner. Reservations required for dinner.
Restaurant Cozumel -
Palapa Uxmal - Located by the pool serving international dishes a la carte. Open for dinner and lunch. Reservations required for dinner. Casual/formal dress code.
La Marimba - An a la carte grill steakhouse, reservations are required. Gentlemen are requested to wear slacks or Bermuda shorts (no jeans). Hours are 6:30 to 6:30 to 10:30 pm.
La Gondola - An a la carte Italian restaurant, reservations are required. There is an elegant dress code, gentlemen are requested to wear slacks (no jeans). Hours are 6:30 to 10:30 pm.
La Hacienda - An a la carte Mexican restaurant. Reservations required for dinner. Casual/formal dress code. Open for buffet-style lunch.
El Bonsai - Japanese cuisine served a la carte. Open for dinner only. Reservations required. Casual/formal dress code.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Bike Tours, Olympic Games, Air Rifles, Archery, Volleyball, Dance Classes, Spanish Classes, Water Basketball, Waterpolo.
Nightly Activities & Entertainment:
Nightly Entertainment with Live Band (Horror Show, Mexican Show, Las Vegas Movie), and theme parties.
CHILDREN'S PROGRAMS

Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Teen Disco

Babysitting Fee: Fee Required
Advance Notice for Babysitting: 24 hrs

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
6181 Recommend
6181 past Apple Vacationers would recommend IBEROSTAR Tucan to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5564 reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
DISSAPOINTED
Maggdale, Hartland, Wisconsin
Thu May 19 10:14:56 EDT 2016
After being sick for many months my husband and I decided a week in the sun and ocean would be the best thing for us. We purchased a Junior ocean view suite(2nd flooor) with a king bed. We arrived after a long day of travel at 11am and filled out paperwork we were told to come back in a couple of hours we did room not ready still. Told to come back in an hour we did room not ready when my husband asked what was up the gal pointed to the sign on the desk that said check in at three. We sat there and watched as party after party was checked in finally around 3:00 or 4 we were so tried at 60 plus and 70 we didn't care. Only to find out that we were given a ground floor with two what I called single beds not queen in my book. After seeing everyone one else under the sun get their room and to be told this was an upgrade where 1. all the people walk past your ground floor room. 2. Could not open the patio door at night to listen and smell the ocean 3. Could not sleep together to reconnect. 4. There was "the club" furniture with cloth coverd trellis and benches and tents that there was not really an ocean view. DISSAPOINTED barely begins to say how we felt. NOT an I'm sorry let us give you a message, a bottle of wine, 1/2 off a tour if you care NOTHING! Then the hairdryers kept blowing and we really only needed them Tuesday night for a Lovely dinner at Oh Lala in Playa and so I went wet headed. Go to this place excellent Grilled Octo for me yum. did it again when we had dinner on property at Bonsi. Well let me tell you about Bonsi we had 8:30 dinner reservations. We were seated with one other couple and a famliy of 16 with 3 whinny plate hitting kids. The table behind us had four empty seats with all adults and they came in same time had wine and the food started, there we were empty handed. The other couple asked for wine after ordering along with us and nothing after 1/2 hour they brought the guy his and left. SO did we -----and went to the general buffet area ONLY to look up and see the dad and the plate smashing kid now in the general area to cause more ruckus my goodness is not one place enough for your child to act up. I know Europe eats later and their kids are there I have traveled alot. BUT they also need to consider their other travelers needs and not bring sun tired crabby kids to a late diiner maybe for that day they could eat earlier. And when my husband said something they could have moved us to the other table their response was nothing. The next night was The Med resturant. Excellent great service and they made room for us for the next night. We were sitting at the lobby bar late one day and a trip bus returned and there was a woman in a wheelchair with a boot on her foot ohoh trip gone bad, My husband was in line behind them at the service desk he thought they may be of the Nortic way and they brought out a pair of crutches for her and sat there and watched as she hobbled in her swimsuit across the lobby and off to her room from what was seen and heard no cart was offered to take her back to her room. ANYway I guess you can guess what I thought of my trip More>

Great holiday
Paula A, Stansted Mountfitchet, United Kingdom
Thu May 19 02:07:21 EDT 2016
My self and my husband visited here on 3rd may for 2 weeks , did book tucan but was put in the quetzal side which wasn't a problem , rooms could do with updating although they were nice enough , we asked to move rooms after the second day as we were overlooking the flamingos but the mosquitos were a nightmare on the balcony , Bernardo in reception was brilliant , everyone was so nice and polite . The shops are very expensive , so are the trips so book online before you go. The food was nice although the breakfast was the same and usually cold which was a shame . The Japanese restaurant was awful , dunno if our chef but he wasn't very happy and all the food was smothered in soy sauce which was so salty it was awful. The Mexican was fantastic as was the Mediterranean , Italian and steakhouse . The pool is massive and lovely and warm and the beach is amazing. All in all it was a lovely holiday , not much going on outside hotel unless you get a cab to 5 th avenue where you are hounded to buy things !! Overall it was lovely holiday and as this was our first trip to Mexico it was a great experience . More>

Third visit still as good
PAPPION, Newcastle upon Tyne, United Kingdom
Thu May 19 02:00:44 EDT 2016
This was are third visit we were not dissapointed every thing was as good as our first visit.The hotel is immaculate the wild life is amazing ,the food is good and i am a very fussy eater ,our favourite restaurant was the Bonsai.The beach is immaculate every morning they clean it .Plenty sun beds even at the pool we prefer the beach so we never stayed round the pool.Lunch time food at the beach and at the main restaurant was good it is manly the same each day with slight differences but very good.Our room was a little bit tired but not a worry for us as we did not spend much time in the room,plenty of space to hang your clothing no draws but plenty of shelving to put things on,the shower room was good and the iron and iron board in room is good,tea and coffee machine and the mini fridge filled regulaly .Drinks at the bar were realy good as were all the bar staff .Booking restaurants was easy and all the staff were realy good.My husband has diffuculties walking and they said when he had problems just to contact them and they would send a club car they were amazing collecting him from the beach and taking him to the restaurants as our room was right beside reception to far for him to walk to the beach.They could not do enough for him.Wonderfull Hotel amazing staff and fantastic beach,wildlife and realy good food ,don't hestitate just go no matter what age you will not be dissapointed . More>

Dream Vacation
Mark N, Middlesbrough
Wed May 18 08:30:33 EDT 2016
This was my first visit to Mexico and it was an expensive holiday compared to my normal holidays, it was money well spent. We visited this Hotel on a friends recommendation and were not disappointed. On arrival our bags were removed by the bell boy, check in was seamless, we were then taken by golf buggy to our room by the bell boy. That essentially is how the service continued throughout the fortnight - nothing was too much trouble. The hotel itself is absolutely immaculate with a variety of wildlife roaming around the complex, the whole hotel seems to have been built with wildlife in mind with a jungle in the middle, viewing area to see the flamingo's - the list literally goes on and on. The food is absolutely superb both in the buffet and the a la carte restaurants which we tried most of them. We didn't try room service because we were out and about all the time but it is optional, a mini bar is also present in the room which is included in the price. The night time entertainment was very good and had a wide variation of shows to suit every taste as were daytime entertainment - you name it, they did it - those guys are crazy and always have a smile on their face as did all the staff who were friendly and efficient - even the maid showed us how to make fancy animals with towels ! The only downside was that there is no nightclub on site which was originally advertised - nearest nightclub would be in Playa Del Carmen which is a 120 Peso cab ride - we went to the town a few times to continue the night - instead, there is a sports bar which is open until the early hours and shows any and all sports, UK and US - and the barman is a very nice guy and happy to have a good chat. Playacar and Playa Del Carmen is extremely safe there are security checkpoints to get into Playacar, then more security to get into the hotel - it felt very safe - even walking around Playa Del Carmen at 3am felt very safe with Army and Police keeping a close eye on things. I absolutely 100% would recommend this hotel to anyone going to Mexico - I will try to visit again next year. More>

Stunning!
Samantha S, Minnesota
Wed May 18 06:06:47 EDT 2016
Absolutely beautiful place! My favorite part was walking through the jungle and watching all the animals walk the grounds. The carribean beach was second to none and the multiple pools were totally amazing! Did I mention the food and how first rate it was! The staff were so courteous and went out of their way to make your stay pleasurable. I am definitely going back! More>



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