Honeymooners: Bottle of sparkling wine, fruit platter, and IBEROSTAR gift. Family: One child 12 and under stays, plays, and eats free (valid for travel from 8/16/15 to 11/20/15, and 11/29/15 to 12/23/15).
IBEROSTAR's Premium Collection: IBEROSTAR Tucan is an all-inclusive beachfront paradise set in perfect harmony with the environment. Fully appointed rooms with balconies or terraces are housed in bungalow style three-story units surrounded by 28 acres of lush, exuberant gardens. The hotel has been converted into a natural habitat for countless species including monkeys, and different types of birds, such as the royal palm turkey, plus fish and turtles. The IBEROSTAR Tucan has proudly received the Green Globe certification.
Enjoy a refreshing pool with swim-up bar, plus an immense three-section pool in an oasis on the edge of the jungle. More great places to play include three lighted tennis courts, supervised mini club for kids, a fitness center, a PADI scuba center, and golf with packages available at the adjacent 18-hole course. The hotel's spa (fee) is the ideal spot for tranquility and indulging in a relaxing treatment or massage.
Enjoy five restaurants (buffet and a la carte -dining restrictions apply) plus a grill/snack bar, and seven bars and lounges. By night, there's live entertainment at the theatre, and much more.
One of the privileges of the IBEROSTAR Tucan Hotel is its proximity to the Yucatan Peninsula's wonderful fine sand beaches and crystal clear waters, particularly near spectacular Playa del Carmen. Just a few steps are all that separates you from relaxing on majestic beaches. Though you may never want to leave, the resort is within walking distance of popular Fifth Avenue in Playa del Carmen.
The IBEROSTAR is approximately 30 miles from the Cancun Airport, just a few minutes from Playa del Carmen, and right next to an 18-hole golf course. The resort is situated directly on the beach, within view of the island of Cozumel.
AVE XAMAN-HA LOTE HOTELERO NO 2
PLAYA DEL CARMEN
Toll Free Phone:
Barber / Beauty Salon
Laundry / Dry Cleaning Service
Physician on Call
Shopping Mall Nearby
Number of Pools: 4
Outdoor Pools: 4
There is a lake pool, kids pool, activity pool and adult pool. The spectacular 36,000sq ft lake pool has a central island covered with palm trees complete with a jacuzzi.The adult pool is in the rocks of a cenote, with a beautiful cascading waterfall.
Iberostar Playa Paraiso Golf Course Located within the Iberostar Playa Paraiso complex. First tee time available is 6:30 am
PD Dye course design. Par 72.
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary.
Raquet Rental Fees: Complimentary.
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Paddle Boats: Complimentary
Wind Surf: Complimentary
IBEROSTAR Tucan is a luxurious All-Inclusive beachfront resort in perfect harmony with the environment. Fully appointed rooms with balconies or terraces are housed in bungalow style 3-story units surrounded by 28 acres of lush, exuberant gardens.
The resort features a jungle-style garden, a large lake pool, nightly entertainment, three lighted tennis courts, and world class diving instruction with state-of-the-art equipment.
Beach: The IBEROSTAR Tucan is situated directly on a 1/8 mile stretch of white sandy beach. There is a 5- Star SCUBA Diving Center offering optional dives for certified divers and certification courses for new divers (there's an extra charge for these services)
Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 350
Year Opened: 1997
No Springbreakers. Dinning A La carte men are required shirts with sleeves, pants, and proper shoes.
Two double beds or one king. Room service from 11 a.m. - 11 p.m. 2 handicap rooms available.
Other Amenities -
Balcony or Terrace
Spacious room with one king bed and two sofa beds. Balcony with garden or jungle views. Room service from 11 a.m. - 11 p.m. Complimentary access to wet areas at Spa Sensations.
Other Amenities -
Balcony or Terrace
STANDARD FAMILY ROOM
Connecting rooms, one with two double beds and one with a king bed. Garden view from balcony. Room service with baby food from 11 a.m. - 11 p.m. Priority a la carte dinner reservations. Family amenities. Free access to wet areas at Spa Sensations.
Other Amenities -
Balcony or Terrace
STANDARD PRIORITY LOCATION
Two double beds. Garden or jungle view from balcony. Located near the pool and beach. Room service from 11 a.m. - 11 p.m. Complimentary access to wet areas at Spa Sensations.
Other Amenities -
SUPERIOR JUNIOR STE OCEANFRONT
Two double beds or one king. Beach view from balcony. Unlimited a la carte dining. Located on first floor near pool. Daily turndown service. Complimentary access to wet areas at Spa Sensations.
Other Amenities -
Balcony or Terrace
JUNIOR SUITE OCEANFRONT
Spacious rooms with two double beds or one king bed, plus a day bed. Oceanfront view from balcony. Large sitting space. Located near pool. Daily turndown service. Complimentary access to wet areas at Spa Sensations.
Other Amenities -
Balcony or Terrace
IBEROSTAR Tucan features 1 meal plan options:
All Meals, Drinks & Tips-All
There are 7 Restaurants at IBEROSTAR Tucan:
La Hacienda -
An a la carte Mexican restaurant, reservations are required. There is an elegant dress code, gentlemen are requested to wear slacks (no jeans). Hours are 6:30 to 10:30 pm.
Japanese Restaurant -
A la carte restaurant serving Japanese cuisine.
The main restaurant serves delicious buffet style meals, featuring show cooking and special theme nights. Breakfast is served from 7:00 to 10:00 am, dinner is served from 6:30 to 9:30 pm. No shorts or sleeveless t-shirtsare allowed during dinner.
Restaurant Cozumel -
Palapa Uxmal -
A beach/pool snack bar serving a continental breakfast from 10:00 am to 12:00 noon, a buffet lunch from 12:00 noon to 4:00 pm, coffee and cakes from 4:00 to 5:00 pm, and snacks until 6:00 pm.
La Marimba -
An a la carte grill steakhouse, reservations are required. Gentlemen are requested to wear slacks or Bermuda shorts (no jeans). Hours are 6:30 to 6:30 to 10:30 pm.
La Gondola -
An a la carte Italian restaurant, reservations are required. There is an elegant dress code, gentlemen are requested to wear slacks (no jeans). Hours are 6:30 to 10:30 pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Bike Tours, Olympic Games, Air Rifles, Archery, Volleyball, Dance Classes, Spanish Classes, Water Basketball, Waterpolo.
Nightly Activities & Entertainment:
Nightly Entertainment with Live Band (Horror Show, Mexican Show, Las Vegas Movie), and theme parties.
Applicable Ages: 4 to 12 years old
Program Fees: Complimentary
Babysitting Fee: Fee Required
Advance Notice for Babysitting: 24 hrs
Vacations Customer Satisfaction Score
5415 past Apple Vacationers would recommend IBEROSTAR Tucan to their friends and family
This review is a bit late, we were at the hotel in June and it was our 13th time there. We always stay on the Tucan side, but this time we got a nice junior suite overlooking the Flamingo pool. We...
This review is a bit late, we were at the hotel in June and it was our 13th time there. We always stay on the Tucan side, but this time we got a nice junior suite overlooking the Flamingo pool. We even had a huge bird knocking on our door for 4 days. At night he lined up with the flamingos to be fed. We still love this resort and will go back in December again. We even got married there in May 2013 (thanks Andrea for the great planning). The last three times we have combined out visits with a 7 day stay at the Iberostar Grand Paraiso, which is for adults only. Will be doing the same thing in December. The staff at the Tucan is great, but the people at the reception could try to be more friendly. Food is good, we like the Italian the best. One of the things we like most about the Tucan is the fact that there are so many papala's at the beach and if you like to sit away from other people you can take out the parasols. We did not like to much how they changed the buffet restaurant on the Quetzal side, it gives a very 'closed in" feeling. Well, overall it was a great vacation and that is why we will go back again for the 14th time.
What do u expect
laurelspringer, New Jersey
Wed Aug 19 11:45:17 EDT 2015
Our vacation started out with Lomas Travel picking us us on private transfer at airport in Mexico. We have been to Tucan years ago so we knew we would be getting what we paid for as a cheaper priced...
Our vacation started out with Lomas Travel picking us us on private transfer at airport in Mexico. We have been to Tucan years ago so we knew we would be getting what we paid for as a cheaper priced vacation. The food buffets are the same everyday. A lot of food not good for the stomachs! We booked the Italian, steak and Japanese restaurants. The Italian and the Japanese is the best. At the Italian I ordered the ravioli, but I also wanted salmon and ordered that also without spices on the salmon. Excellent! The Japanese was surprising great also. I am not a fan of crazy Chinese, Japanese food, but this was good. No crazy spices at all. The show the chef gave was different than any that we have seen before. The Steak restaurant was so so. DONT ORDER THE RIB EYE. More than one person ordered it and it was tough. The sirloin seemed to be the best. Now for the ocean. Bring a cheap raft that you can give away at the end of your stay or throw away. The water is fine after you get trough the seaweed. Don't let it bother you, it isn't gooey and when you get past it, it is nice and refreshing. One day the water was totally clear so you never know what to expect. The pools for kids are pretty deep. One pool is just for toddlers with a small playground next to it. There is an adult only pool with a swim up bar, but the younger adults seem to get wasted in it. Be careful going down the steps, very slippery, we saw a woman fall from the first step all the wat down! There is a short show at 8 for the smaller children ages around 3-11. Then an adult show follows. (Not very good). It all boils down to you get out of the vacation what you make of it. We didn't see any monkeys at all, but heard them hollering. Bring bug spray. At night at the food places that were not air conditioned , which are most of them, we got bit. Bring enough sun tan lotion as the lotion is $20 a bottle there. Bring a lot of one dollar bills to tip at meals and when you r waited on while at the beach. There were tiny black bugs in the room, so when we get home, the suitcases will stay outside as I take loads of wash in then vacuum the suitcases so we don't bring any critters in!
Still love this resort!
TravelLoverWithKids, New York
Tue Aug 18 11:36:48 EDT 2015
We visited from July 31 to August 14 - my husband, daughter (11) and myself. This was our 4th visit to Tucan/Quetzal complex since 2012. We come there every year and cannot get enough of this resort...
We visited from July 31 to August 14 - my husband, daughter (11) and myself. This was our 4th visit to Tucan/Quetzal complex since 2012. We come there every year and cannot get enough of this resort. We love it.
I will try to get you general ideas of the my impressions from this year's visit.
Everyone currently is worried about the seaweed conditions. I myself is total sea lover. I can live in the sea and rarely use pool. Before we came I was reading Tripadvisor seaweed reviews every day and prepared myself for the worst. But I was pleasantly surprised. Maybe we were lucky, but we were able to swim in the sea every day of our stay. Yes, there are seaweed on the beach. sometimes it's better, sometimes it's worse, sometime there is none. The condition varies not only every day, but every hour. But there was absolutely no smell. 6 guys tirelessly raked and buried seaweed in the sand all day long. And when you step over seaweed line (5-10 steps, 20 max) you are in the cleanest, transparent, turquoise water we all love so much. Out of 14 days we had absolutely clear sea on 3-4 days and 3-4 days were the worst. I posted pictures on Tripadvisor. They show the worst days. Try to follow these links:
Now about the food. This year the food improved a lot. It was the best food from 2012. They had seafood every day - for breakfast, lunch and diner. Shrimps, clams, mussels, octopus, calamari, crab claws. My husband is a huge fun of seafood and by the end of our stay he finally had enough of it. On the last day he even said that he didn't want shrimps anymore. :)
Service was great as usually, no changes in this area.
The greatest changes - not the best ones - are in entertainment area. This year that have totally new Star Friends team (except for 2 members from the previous years). The team is new and I seems they have not connected with each other yet. There is no chemistry between Star Friends and the guests as we - repeated guests - had last years. It's hard to pinpoint, but there is just no chemistry. Maybe it's because the team is new? They made the following changes in daily entertainment which in my opinion should be reverted back to old ways:
1. Music by the pool is not good. You cannot feel Caribbean vibe as it was before. Previous years the soundtrack was so good, the people were looking and asking for it on Tripadvisor and Youtube. This year there were no memorable songs, no energy the music should give you. You don't want to jump and dance when you hear it. Please CHANGE the music!
2. Again about the music. Turn on the sound! We are in the Caribbean resort, not nursing facility. We usually reserved out palapa close to pool entrance area, where the music is the loudest and most of the time could barely hear it. Not what we expect. Half of the day there was no music at all. We asked about it one star friend and he said that someone on Tripadvisor complained that the music was too loud. Guys, there is the reason why Iberostar Tucan/Quetzal has so many returning guests! That means that you had perfect (well, nothing is ever totally perfect) entertainment structure before. Why would you drastically change it?
3. Another drastic change we didn't like was daily rotation of star friends around activities. Before each star friend was responsible for his/her own activity. Each was assigned to lead activity he/she new and could do the best. Now they can assign the guy to lead Aqua Gym when the best he can do is to supervise kids club. Aqua Gym didn't even look like one anymore. It reminded me morning exercise in nursery school.
No energy, no good music, no proper movements. Of my 4 visits the ideal Aqua Gym was led by Ricardo in 2012 (you can find it on Youtube or Twitter). That was like this activity should look like. When Ricardo left Mauricio (not longer Star Friend) and Karlos (still there) became the best Aqua Gym and Zoomba instructors. Please use the best suitable people for each activity! It's very important in the resort.
4. And the last, the schedule of the activities should be adjusted. Sometime they have 2-3 activity at the same time. If you like them all you still can choose only one to participate. And there are hours without any scheduled activity at all. Why? Last years there was different activity every half and hour, all day long. My daughter, who loves to participate in everything, was upset, that sometime she could not participate in some activity because of overlapped schedule. It should be changed, don't you think?
Well, my review are getting too long. In conclusion I have to say, that we talked to Star Friends about the changes and they listened. We were not the only ones who voiced our complaints. Other returned guests did the same. By the end of our second week some improvements were made. For example, the music improved some. Karlos, the best Zoomba and Aqua Gym instructor, was finally assigned to these activities (what a difference!). But sadly it was a time to leave. We still had great vacation, we still love this resort. I know that everything will be back on track soon, because the management in this resort actually listens to guest's opinions.
We will be back.
Very nice vacation for 25 family members....
BPInto24, Hammonton NJ
Mon Aug 17 21:26:44 EDT 2015
If you are looking for an economical vacation I would say that the Tucan will meet your needs. 5 nights at about $1200 with air from Philly, transfers included. We were 6 families from kids ages...
If you are looking for an economical vacation I would say that the Tucan will meet your needs. 5 nights at about $1200 with air from Philly, transfers included. We were 6 families from kids ages 1year to 21 and adults 40-70...so quite diverse.
For as long as you are in the room it was adequate, weird no drawers for clothes. Our air kept the room cool, but others were not so lucky. Went thru 3 hairdryers...not sure why they would just stop working. We were in building 13 great location.
Just ok....omelets for breakfast everyday....lunch at the pool buffet was mostly hamburgers. Paella was very good according to the group. Most of the restaurants were open air and it really is not a good thing for August in Mexico...all dressed and totally drenched for every meal. We had our best meal at the steakhouse...I had the beef ribs and would highly recommend them.
Some days had seaweed and other days clean and beautiful...either way not an issue. We did get chairs in the am at about 630...headed out at 900 and still had chairs around us for the rest of the family. Little huts are great if you don't want a lot if sun...2 bottles of suntan lotion for 40 bucks...in case you want to pay for checked bags instead.
The pool is big but not refreshing at about 90 degrees. Plenty of swimming room because almost the entire pool is 5 feet deep. Area in the walk up part that is not deep...Only cool pool was the adult swim up bar.
One type of beer and so so drinks....there was no nightclub so our children aged 18-21 were a bit bored. We did find an air conditioned sports bar at the Quetzal side which served top shelf drinks....
Overall I had no complaints for the price...if you are not taking kids I would spend a couple hundred dollars more and go to Excellence in Cancun...much nicer but adults only.
Very good, clean, lots of entertainment
natalya504, Playa Del Carmen
Mon Aug 17 12:50:53 EDT 2015
No bellboy service was available. We had to take our luggage and find for our rooms. No shower curtains. Only a few restaurants with air conditioning that can be used for dinner only with...
No bellboy service was available. We had to take our luggage and find for our rooms. No shower curtains. Only a few restaurants with air conditioning that can be used for dinner only with reservation. Everything open area, no walls, very hot.
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Recommended for Family VacationsOne child 12 and under stays, plays, and eats free (valid 8/16-11/20/15 and 11/29-12/23/15).
APPLE RATINGS: Exceptional Standard of Service &
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