Cancun

IBEROSTAR Tucan


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All Inclusive    

2018 Exceptional Values
Honeymoon:
Bottle of champagne, fruit platter, and Iberostar gift.
Family: First child 12 and under Stays, Plays & Eats Free (valid 5/01-10/31/18).

Iberostar's Premium Collection: Visiting Iberostar Tucn is like escaping to a different world; a world of lush vegetation, exotic animals, and the finest amenities. The resort is literally alive with colorful peacocks, chattering monkeys, fish, turtles, and happy guests. Here, you can scuba dive, explore ancient Mayan ruins, shop at the famed Fifth Avenue in Playa del Carmen, and enjoy the finest open-air dining- all in the same day! Or, just settle in along the lagoon-style pool or expansive beach and let the resort's warm, attentive service indulge your every whim. All in all, it's a vacation experience that's full of life.

Enjoy four refreshing pools, non-motorized watersports, three lighted tennis courts, supervised mini-club for kids, a fitness center and a PADI scuba center. The spa (fee) is an ideal spot for tranquility and indulging in a relaxing treatment or massage.

Enjoy two buffets, five a la carte (dining restrictions apply), a grill/snack bar, and seven bars and lounges, including a swim-up bar. By night, there's live entertainment at the theatre, and much more.

One of the privileges of the IBEROSTAR Tucan Hotel is its proximity to the Yucatan Peninsula's wonderful fine sand beaches and crystal clear waters, particularly near spectacular Playa del Carmen. Just a few steps are all that separates you from relaxing on majestic beaches. Though you may never want to leave, the resort is within walking distance of popular Fifth Avenue in Playa del Carmen.

Find out more about Iberostar Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
The IBEROSTAR is approximately 30 miles from the Cancun Airport, just a few minutes from Playa del Carmen. The resort is situated directly on the beach, within view of the island of Cozumel.
Address: AVE XAMAN-HA LOTE HOTELERO NO 2
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-877-2
Toll Free Phone: 888-923-2722
Fax: 011-52-984-873-0424
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (0.5 miles)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
There is a lake pool, kids pool, activity pool and adult pool. The spectacular 36,000sq ft lake pool has a central island covered with palm trees complete with a jacuzzi.The adult pool is in the rocks of a cenote, with a beautiful cascading waterfall.
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary.
Raquet Rental Fees: Complimentary.
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Paddle Boats: Complimentary
Wind Surf: Complimentary
Other Sports Available
Other Sports: 1 hour on complimentary snorkleing equipment rental.
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
IBEROSTAR Tucan is a luxurious All-Inclusive beachfront resort in perfect harmony with the environment. Fully appointed rooms with balconies or terraces are housed in bungalow style 3-story units surrounded by 28 acres of lush, exuberant gardens. The resort features a jungle-style garden, a large lake pool, nightly entertainment, three lighted tennis courts, and world class diving instruction with state-of-the-art equipment. Beach: The IBEROSTAR Tucan is situated directly on a 1/8 mile stretch of white sandy beach. There is a 5- Star SCUBA Diving Center offering optional dives for certified divers and certification courses for new divers ($) Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 350
Year Opened: 1997 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Springbreakers. Dinning A La carte men are required shirts with sleeves, pants, and proper shoes.
ROOM TYPES
SUPERIOR JUNIOR STE OCEANFRONT
Spacious junior suite offers 409 square feet with a private terrace and an ocean view and direct access to the beach.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE OCEANFRONT
Spacious junior suite offer an area of 377 square feet with a convenient location close to the beach and pool, first and second floor.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD ROOM
The rroms are 377 square feet and tropical view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE
Spacious junior suite offer an area 409 square feet with a tropical or jungle view.
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD FAMILY ROOM
The rooms are 754 square feet and with 1 king bed and a guaranteed connecting room with two double beds.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR STANDARD ROOM
Superiour guestroom offers an area of 377 square feet with a priority location conveniently close to beachand pool.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
DINING
IBEROSTAR Tucan features 1 meal plan options:
All Meals, Drinks & Tips-All
There are 7 Restaurants at IBEROSTAR Tucan:
La Gondola - An a la carte Italian restaurant, reservations are required. There is an elegant dress code, gentlemen are requested to wear slacks (no jeans). Hours are 6:30 to 10:30 pm.
La Hacienda - An a la carte Mexican restaurant. Reservations required for dinner. Casual/formal dress code. Open for buffet-style lunch.
El Bonsai - Japanese cuisine served a la carte. Open for dinner only. Reservations required. Casual/formal dress code.
Tulum - The main restaurant serves delicious buffet-style meals, featuring show cooking and special theme nights. Open for breakfast, lunch, and dinner. Reservations required for dinner.
Restaurant Cozumel -
Palapa Uxmal - Located by the pool serving international dishes a la carte. Open for dinner and lunch. Reservations required for dinner. Casual/formal dress code.
La Marimba - An a la carte grill steakhouse, reservations are required. Gentlemen are requested to wear slacks or Bermuda shorts (no jeans). Hours are 6:30 to 6:30 to 10:30 pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Bike Tours, Olympic Games, Air Rifles, Archery, Volleyball, Dance Classes, Spanish Classes, Water Basketball, Waterpolo.
Nightly Activities & Entertainment:
Nightly Entertainment with Live Band (Horror Show, Mexican Show, Las Vegas Movie), and theme parties.
CHILDREN'S PROGRAMS

Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Teen Disco
Babysitting Fee: Fee Required
Advance Notice for Babysitting: 24 hrs

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
6507 Recommend
6507 past Apple Vacationers would recommend IBEROSTAR Tucan to their friends and family
TripAdvisor Web Reviews
Based on 7197reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Great place
Sue E,
Fri Sep 21 03:30:21 EDT 2018
We have been to this hotel both sides 4 time and this Sunday sept 2018 coming back for 5th time with our grandson and daughter and her partner as we want them to experience the fantastic holiday we have previously from pulling up at security gates the staff are fantastic friendly happy cheerful and go beyond their duty to make your stay a happy one the girls who do the rooms daily are excellent and your room is immaculate all restraint staff are polite friendly and food great the surrounding areas are great lots of animals that freely roam around and visit you on ballcony if your lucky beach is child friendly the sea is great make sure you take some goggles take some bread or crisps in the sea and hand feed the fish I’m looking forward to seeing some friendly happy people soon xxx

Muy Excellente!
TERRESA P, DUBLIN, CA
Thu Sep 20 15:35:26 EDT 2018
Awesome property! The pool, beach and jungle are SO worth the travel to get here! When we first arrived we were skeptical as the girl at the front desk seemed confused. In the end we upgraded to ocean front that we had previously arranged after her calling manager, It was 847.00 per week, was well worth it! Bottom floor..you can walk off porch and be on beach! Be aware that for a 7 day stay, you can only book 3 a la carte restaurants, after that it is buffet or you can call in morning to try to get same night reservations. The app that they recommend at the front desk will not work for reservations for dinner! Food is really good and plentiful. Do not miss the Italian restaurant, so yummy! The Jaoanese..be forewarned that it will take about an hour to get dinner as there is a show. The Steakhouse was also good! Rooms in oceanfront were awesome! Housekeeping and mini bar service top notch, daily! Please do tip them; they work hard! There are a few cabana beds around the pool, you must get up super early to get one and then stay there as they don’t allow saving the beds which is good. There are Bali beds on the beach but this requires an upgrade to prestige club at 80.00 a day per couple. Awesome resort! Do GO! Was disabled due to Knee replacement, the carts are quick to come and transport you where you need to go! The only downfall is no bottled water around pool, pool waiter is slow, no food delivered around pool, no top shelf liquor unless you ask for it, then again it’s a hassle. Smoking allowed at pools and beach as on balconies. Would return! I’m sold on Iberostar! First stay. Lol

European feel in the Caribbean. Top notch all inclusive. Foodies para
patrycja73, higland village, tx
Wed Sep 19 19:11:48 EDT 2018
This is the second time my family has traveled to this resort. First time was in 2011 when my kids were 4 and 6. We have gone back four other times to Mexico and stayed in all inclusives and seems like we always compared it to Iberostar Tucan. This time we took my parents as a celebration after completing chemo. We were hoping that we have a great experience as the first time. Usually, going back to the same place it’s a disappointment, but this trip was even better than I could ever imagine! The check-in was perfect. Unfortunately our tour operator did not report .our upgraded room. The hotel took care of us right away and worked with the tour operator to fix the problem. They even sent us gifts for the little hiccup....which was not their fault. The hotel is magical. The lobby has a Indonesian feel, parrots greeted us in the lobby. Right away your stress disappeares as you enter. The jungle is once in a lifetime experience. The animals, waterfalls, bridges, sculptures are just beautiful. Everything is kept clean and perfect. It’s like Disney, not one thing out of place. We decided to upgrade to the suite with ocean view. If you have it in your budget I HIGHLY recommend. Being able to hear the ocean waves and just a few steps from the beach and restaurants is a huge plus! Especially since my mom is a little weak. The rooms were updated. Fully stocked with beverages and snacks. The Aircondition worked perfect and the robes, slippers and toiletries were a huge plus. Food. First of all, I need to say I am a foodie. My family travels 6-8 weeks a years and love food. This is a Spanish company and we just loved the Europen accents. Breakfast: Juice bar had fresh squeezed juices, omlet stations, fruit, cereals, pastries, eggs, bacon, waffles, pancakes, Mexican breakfast, English and European. The cofee was delicious in the resort. I can’t think of anything that could be added. Lunch: We ate at the beach. The buffet had chicken, fish, salads, really good pizzas, hamburgers, palella, hot dogs... too much to mention. Usually the food at the the resorts is bland. This food had flavor it was delish Outside by the beach they also had ice cream station, flavored water and juice station, grill station, tortilla wrap station, I know I am missing something. But it was on point! Dinner: Buffet was again wonderful. Sushi, rolls, seafood, carpaccio, pasta station, red meat station, cheese station, again too long to list. Every day it was something new and some stuff the same. You could never get bored. Specialty restaurants: Habachi was fun and tasty. Mediterranean lots of fish, pastas, wonderful appetizers. Italian was very similar to Mediterranean. Service was top notch in all of the restaurants. Beach: The beach was very specious with white sand. Water aqua blue (we were lucky as the seaweed went away after the first day). The waitstaff was on top of the drink orders and service. Wine and alcohol was wonderful. The wines were Spanish and Italian, great sparkling wine, absolute vodka, beefeater gin,. As I said my mom was a little weak. The restaurants and the lobby are a good 10-minute walk through the jungle. When my mom was not up to walking we just dialed zero and a golf cart would pick us up within 5 minutes. The entertainment was nonstop. Foam party was a blast for everyone. The staff looks like they are really enjoying themselves. It’s infectious. One staff member went beyond her duty. This is TMI - but has to be shared. I needed something from the pharmacy. They did have my product at the resort, but that gift shop was wayyyy overpriced. A customer relations employee, Stephanie, went out of her way and bought me the product outside the resort and was delivered to my room. Thank you Stephanie! I never had a chance to meet you. Hopefully you received my envelope with the money. I have so much more to say, but I think I said enough. Thank you Iberostar for making my family’s stay first class. As I said before. We are travlers and foodies and this place did not disappoint.

Excellent Resort & minimum service by Sunwing flight
Ajit B, Longueuil, Canada
Wed Sep 19 07:07:37 EDT 2018
Review of Iberostar Tucan, Playa del Carmen,Mexico Our vacation (Sunwing) was booked by Voyage Bergeron which is a reliable travel agent. Our air carrier was Sunwing. This is a carrier with trimmed service, compacted space & crwded toilets. A long line for using toilet facility was an usual scene through-out our flight.Also,the atmosphere was very noisy due to noises created by children. On arriving at Cancun, we were guided towards a bus. Sunwing representative was very friendly while explaining about the resort & its services. On arrival at the resort we were told to leave our luggages with the porters & hurry for lunch because the buffet restaurant would be close at about 3 p.m. After our meal,we were given a taxi service to our rooms which were very near to the swimming pool & sea beach (block 12). Room & bathroom were very clean & services were excellent. Buffet & Italian à la carte restaurants are all 5 stars. Lobby bar was excellent.Poolside buffet & bar services were very good. Beech atmosphere, scenery and facilities are also 5 stars. It was very easy to reserve spot for enjoying whole day at the beech & near swimming pool. People at the reception were the best smiling receptionists. They were the best friendly& helpful. Entertainment at the resort was excellent.However,chairs were not very comfortable. Activities for children near swimming pool was well organised. A forest like atmosphere with peacocks,other birds & animals is very beautiful and relaxing.This resort is a nature lover’s heaven. —————————-

Vacation Getaway
marisasteph, Montreal, Canada
Tue Sep 18 06:35:25 EDT 2018
Just came back from staying at the Iberostar Tucan Hotel. Overall, nice hotel; we arrived early in the day (before 3:00 pm) and they managed to get our room ready within the hour. the only thing was there was only 1 person at the desk; so other people that needed something had to wait; We had our room Beachfront which was great; we went diving with the dive center (they were all great!!) so when we went to have breakfeast at the snack bar on the beach; (we were there just as they opened) the service was nothing; and the food was already warm; not hot; the toast machine often was not even opened yet. at lunch was usually the same; but at least we had a large variety of food to choose from. the Service was so,so; depending who served you. went to the japanese restaurant; service was too slow; and I did not get everything that I had ordered. the Chef was amazing. in the main buffet; lots of choice; but again not all the food was super hot. Was a little disappointed in this as far as the hotel. I loved it that they got rid the straws; and the plastic glasses. The service on the beach was great! also if you wanted to Ice; the Ice machines did not work! People who want to try diving; try it there on site with Dressel divers; they are amazing!!



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