Cancun

IBEROSTAR Tucan


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All Inclusive    

Crystal Award Winner: Best Destination, 2015 & 2016

Exceptional Values!
Honeymoon:
Bottle of champagne, fruit basket, and IBEROSTAR gift.
Family: Family: First child 12 & under Stays, Plays & Eats Free (valid 5/01-10/31/17).

IBEROSTAR's Premium Collection: IBEROSTAR Tucan is an all-inclusive beachfront paradise set in perfect harmony with the environment. Fully appointed rooms with balconies or terraces are housed in bungalow style three-story units surrounded by 28 acres of lush, exuberant gardens. The hotel has been converted into a natural habitat for countless species including monkeys, and different types of birds, such as the royal palm turkey, plus fish and turtles. The IBEROSTAR Tucan has proudly received the Green Globe certification.

Enjoy a refreshing pool with swim-up bar, plus an immense three-section pool in an oasis on the edge of the jungle. More great places to play include three lighted tennis courts, supervised mini club for kids, a fitness center and a PADI scuba center. The hotel's spa (fee) is the ideal spot for tranquility and indulging in a relaxing treatment or massage.

Enjoy five restaurants (buffet and a la carte -dining restrictions apply) plus a grill/snack bar, and seven bars and lounges. By night, there's live entertainment at the theatre, and much more.

One of the privileges of the IBEROSTAR Tucan Hotel is its proximity to the Yucatan Peninsula's wonderful fine sand beaches and crystal clear waters, particularly near spectacular Playa del Carmen. Just a few steps are all that separates you from relaxing on majestic beaches. Though you may never want to leave, the resort is within walking distance of popular Fifth Avenue in Playa del Carmen.

Find out more about IBEROSTAR Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
The IBEROSTAR is approximately 30 miles from the Cancun Airport, just a few minutes from Playa del Carmen. The resort is situated directly on the beach, within view of the island of Cozumel.
Address: AVE XAMAN-HA LOTE HOTELERO NO 2
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-877-2
Toll Free Phone: 888-923-2722
Fax: 011-52-984-873-0424
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (0.5 miles)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
There is a lake pool, kids pool, activity pool and adult pool. The spectacular 36,000sq ft lake pool has a central island covered with palm trees complete with a jacuzzi.The adult pool is in the rocks of a cenote, with a beautiful cascading waterfall.
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary.
Raquet Rental Fees: Complimentary.
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Paddle Boats: Complimentary
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
IBEROSTAR Tucan is a luxurious All-Inclusive beachfront resort in perfect harmony with the environment. Fully appointed rooms with balconies or terraces are housed in bungalow style 3-story units surrounded by 28 acres of lush, exuberant gardens. The resort features a jungle-style garden, a large lake pool, nightly entertainment, three lighted tennis courts, and world class diving instruction with state-of-the-art equipment. Beach: The IBEROSTAR Tucan is situated directly on a 1/8 mile stretch of white sandy beach. There is a 5- Star SCUBA Diving Center offering optional dives for certified divers and certification courses for new divers (there's an extra charge for these services) Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 350
Year Opened: 1997 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Springbreakers. Dinning A La carte men are required shirts with sleeves, pants, and proper shoes.
ROOM TYPES
SUPERIOR JUNIOR STE OCEANFRONT
Spacious junior suite includes one king bed and two double beds, oceanfront views, and direct access to the beach. Room also features room service, a minibar, unlimited reservations at specialty restaurants, and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE OCEANFRONT
Spacious junior suite includes one king bed or two double beds, a private balcony with beautiful oceanfront views, and convenient location to the pool. Room also featuresdaily turndown service, complimentary access to the Hydrotherapy pool, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD ROOM
Guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden or jungle views. Room also includes a minibar, a ceiling fan, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE
Spacious junior suite includes one king bed , a private balcony with garden or jungle views, a mini bar, complimentary access to Hydrotherapy Pool at Spa Sensations, and more.
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD FAMILY ROOM
Room with 1 king bed and a guaranteed connecting room with double beds; each includes a private balcony with garden or jungle view and a bathroom with vanity sink and shower. Minibar stocked daily with beer, soft drinks and bottled water.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR STANDARD ROOM
Superiour guestroom includes one king bed or two double beds, a fully-equipped bathroom, a private balcony, and upgraded amenities.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
DINING
IBEROSTAR Tucan features 1 meal plan options:
All Meals, Drinks & Tips-All
There are 7 Restaurants at IBEROSTAR Tucan:
La Marimba - An a la carte grill steakhouse, reservations are required. Gentlemen are requested to wear slacks or Bermuda shorts (no jeans). Hours are 6:30 to 6:30 to 10:30 pm.
La Gondola - An a la carte Italian restaurant, reservations are required. There is an elegant dress code, gentlemen are requested to wear slacks (no jeans). Hours are 6:30 to 10:30 pm.
La Hacienda - An a la carte Mexican restaurant. Reservations required for dinner. Casual/formal dress code. Open for buffet-style lunch.
El Bonsai - Japanese cuisine served a la carte. Open for dinner only. Reservations required. Casual/formal dress code.
Tulum - The main restaurant serves delicious buffet-style meals, featuring show cooking and special theme nights. Open for breakfast, lunch, and dinner. Reservations required for dinner.
Restaurant Cozumel -
Palapa Uxmal - Located by the pool serving international dishes a la carte. Open for dinner and lunch. Reservations required for dinner. Casual/formal dress code.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Bike Tours, Olympic Games, Air Rifles, Archery, Volleyball, Dance Classes, Spanish Classes, Water Basketball, Waterpolo.
Nightly Activities & Entertainment:
Nightly Entertainment with Live Band (Horror Show, Mexican Show, Las Vegas Movie), and theme parties.
CHILDREN'S PROGRAMS

Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Teen Disco
Babysitting Fee: Fee Required
Advance Notice for Babysitting: 24 hrs

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
6507 Recommend
6507 past Apple Vacationers would recommend IBEROSTAR Tucan to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6262reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Very nice Mexico resort - YES , I would return!
Tennjed420, Saint Louis, Missouri
Fri Mar 17 18:02:43 EDT 2017
What can I say ......... another great stay at a Mexican resort !!! Great weather - 80-85 F everyday . So, I am not much a writer so I like to just use bullet points in my reviews. But , I will start by saying that we do not go to these Mexican all-inclusive resorts for great food . We know that they "oversell" the food . The "fancy" restaurants( that all of these resorts speak of ) are NEVER on par to what we expect in the States. So , to me - the food here was quite adequate . We had decent meals at the sit down places , and could always find something we liked at the buffets . - The resort was beautiful , the "nature" area in the middle of the resort was beautiful and a pleasure to walk through each day . I just love these resorts that have this type of area - its just so appealing . I wish that i had pictures to load to this review , because I just don't think that the Iberostar website does a good job of showing you how beautiful that area is . - The staff was wonderful . Polite and kind - The beach was superb !!! NO ROCKS , pretty sand , nice blue water , nice size waves - just everything that you want in a beach . ( And speaking of the staff - every single day there were staff on the beach cleaning up the seaweed that had washed up !! ) And they had many , many lounge chairs out on the beach , which is VERY important !!!! And many of the big , natural looking beach umbrellas , which again is very important . - had 2 beach volleyball courts - had all the other normal beach activities available - They had MANY daily activities for teenagers , enough to keep the busy and occupied . And because of the layout of the resort - we felt safe letting them run around on their own a bit . - the pool was wonderful - perfect depth and perfect temp ( now that depth issue is important - because we have stayed at resorts before where the pool was over 5 feet deep everywhere , which just doesn't make much sense to me ) - the shape of the pool made for very much of that pool perimeter sitting area, which once again had plenty of lounge chairs and umbrellas. - plenty of places around the pool to get drinks and eats ALL DAY long - fresh , real ice cream served out on pool / beach area every day - mattresses and pillows were fine - bathrooms in the rooms were very nice and adequate - The evening entertainment shows were actually very nice every night ! I was very impressed with that - and we went every single night and the kids envoyed them as well . - a very nice and cool touch was the 2 open air pool tables in the main stage performance area !!! For some reason our kids 13-15 years old LOVED playing pool at those - drinks were very normal for the Mexican all-inclusives . some nice name brand liqueurs and the tap beer was Dos Eguis light and reg . Actually , pretty darn nice on the drink side of things So, with all reviews , the very most important thing that most people leave out is the answer to one simple question : Would I return ?? And to that I say a resounding YES - I would return to this resort if the chance arose again -

Annual Vacation
Megaslim99, Center Point, Iowa
Fri Mar 17 12:43:54 EDT 2017
I was travelling with a party of eight. They managed to get us all on the same floor, of the same unit. That made it easier to coordinate plans. Beautiful resort. Peacocks roam freely. This resort has a "mirror image" resort, on the other side of the pool (I don't remember the name). Plenty of places to eat. The buffet, and specialty restaurants, were very nice. The food was excellent. The beach is very large, but could use more palapas. In the ocean, the sand goes out quite far. Take the time to wade out. It will be worth it! The main pool is large. Plenty of room for all of our floaties. The staff was very nice, throughout the resort. The maid service was excellent (leave them a big tip at the end of your trip). A few downsides... The drinks were not great (at least I did not think so). Despite signs saying that you cannot reserve chairs with towels, everyone does it. We did find out that, if someone complains, they will take your stuff to the Towel Hut and let someone else in your spot (someone did it to us). The Entertainment, while very good, was way too loud. The stage is in an "open air" building. They started about 8 PM, and went to Midnight. If you stay in building 15, you might as well plan on staying up until Midnight, every night. Overall, I recommend this resort.

Love the beach and howler monkeys!!
squidand79, Michigan
Thu Mar 16 15:44:57 EDT 2017
I've stayed at the Tucan countless times, and I can tell you have never been disappointed! My husband dives and has dozens of dives under his belt from the area, and has seen a big variety from bull sharks to barracudas! I myself love the beach and jungle ! The howler monkeys are favorite!

Mediocre food
fsquaash, north carolina
Thu Mar 16 08:19:32 EDT 2017
We stayed at the Iberostar Tucan for 3 nights. The room was nice, the staff were helpful, and the resort was well maintained. The pool tended to be crowded but had a lot of chairs in and out of the sun. The beach and ocean were beautiful! Our main complaint was the food. The buffet-style restaurants had only a few choices we considered to be "delicious." The rest of it was lukewarm (literally) and did not have much flavor. The theme restaurants for dinner require a reservation and we only were allowed to make one reservation (for the Japanese restaurant) the whole time were were there. The Japanese was Hibachi style and very bland and had very few choices. They had a limited amount of sushi and it was not near restaurant quality. We wanted to try the other restaurants but the Italian, Mediterranean, and Steakhouse places said they were "full" whenever we asked. This was particularly frustrating when we could see at least 5-10 tables free and set for dinner every time we tried eat at these restaurants. The Mexican restaurant was the only place where the host tried to fit us in and the food and wine were pretty good. The house wines served in other restaurants we visited was very poor quality. We enjoyed our vacation, but will choose a place with better dining options next time.

Iberostar Tucan with kids
ksu-ny, new york
Wed Mar 15 13:09:36 EDT 2017
This is our 4th visit to the resort, and 6th to Iberostar properties. We love it! And there are many reasons why we keep coming back first with babies, then with toddlers and now with school aged kids. First, I want to note that Iberostar Tucan and Quetzal is in fact the same resort, sharing the facilities. The difference is only which side of the jungle the buildings are located. Due to terrain, Tucan is flatter, while Quetzal has steps here and there. Yet, Quetzal jungle part may be more picturesque due to waterfalls. The resort is small and manageable on foot, and with stroller or wheelchair. The greatest asset of the resort is its beach - wide, huge, with flat profile, not too many waves, and thin white sand with no stones and barely any shells. The pools are plenty too - huge central pool with whirlpool, a sports pool for water polo, swim-up bar, cozy surrounded by greenery and kids pool with water slides next to a playground and kids club. Property itself is well designed. There is a jungle where they keep many animals - monkeys, coatis, agoutis, turtles, as well as birds: peacocks, tucans, flock of flamingoes, etc. The kids are delighted in daily animal discoveries, the jungle has welcome shade. Make sure to visit both sides of the resort, as different animals and birds live in different areas. The rooms are nice. The mattresses became softer, compared to prior years, appliances and electronics recently upgraded. Lower floors may get wildlife visitors - we had a peacock living on our balcony. Food is great! This year we did not go to any restaurants, as we already know the buffet offers enough variety. Each night is a new theme: Mexican, Tropical, Italian, Oriental, etc. Kids Club is a huge hit! This is the first year the kids fully utilized it, and they refused to leave! The kids are separated by age into groups, and have more age appropriate variant of the activities offered: mini Olympics, Stella's Birthday, Pirate day, etc. Some activities extend to the night - fashion show, shadow theater. Kids Club is open till 4, and at 8 o'clock they have mini disco - games, mini show and dance party - for the kids. The best part of the day kids wait for! Some of the nightly shows are also children geared: circus, magic show, but even dance and music shows my kids loved! Overall, I highly recommend the resort to families with kids! The StarFriends quickly become your kids' and your friends: always cheerful, efficient and helpful. Additional benefits are these. The resort is staffed with a doctor who is on call 24 hours a day, and a hospital is 5 minutes away, in case of emergency. A shopping plaza is 10 mins away by foot, which is very convenient. Xcaret, very kids' friendly park, is 15 minutes away by car.



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