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IBEROSTAR Tucan


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All Inclusive    

IBEROSTAR's Premium Collection: IBEROSTAR Tucan is an all-inclusive beachfront paradise set in perfect harmony with the environment. Fully appointed rooms with balconies or terraces are housed in bungalow style three-story units surrounded by 28 acres of lush, exuberant gardens. The hotel has been converted into a natural habitat for countless species including monkeys, and different types of birds, such as the royal palm turkey, plus fish and turtles. The IBEROSTAR Tucan has proudly received the Green Globe certification.

Enjoy a refreshing pool with swim-up bar, plus an immense three-section pool in an oasis on the edge of the jungle. More great places to play include three lighted tennis courts, supervised mini club for kids, a fitness center, a PADI scuba center, and golf with packages available at the adjacent 18-hole course. The hotel's spa (fee) is the ideal spot for tranquility and indulging in a relaxing treatment or massage.

Enjoy five restaurants (buffet and a la carte -dining restrictions apply) plus a grill/snack bar, and seven bars and lounges. By night, there's live entertainment at the theatre, and much more.

One of the privileges of the IBEROSTAR Tucan Hotel is its proximity to the Yucatan Peninsula's wonderful fine sand beaches and crystal clear waters, particularly near spectacular Playa del Carmen. Just a few steps are all that separates you from relaxing on majestic beaches. Though you may never want to leave, the resort is within walking distance of popular Fifth Avenue in Playa del Carmen.

Exceptional Values!
Honeymooners:
Bottle of champagne, fruit platter, and IBEROSTAR gift.
Family: First child 12 & under Stays, Plays & Eats Free (valid 5/01-10/31/16).

Find out more about IBEROSTAR Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
The IBEROSTAR is approximately 30 miles from the Cancun Airport, just a few minutes from Playa del Carmen, and right next to an 18-hole golf course. The resort is situated directly on the beach, within view of the island of Cozumel.
Address: AVE XAMAN-HA LOTE HOTELERO NO 2
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-877-2
Toll Free Phone: 888-923-2722
Fax: 011-52-984-873-0424
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (0.5 miles)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
There is a lake pool, kids pool, activity pool and adult pool. The spectacular 36,000sq ft lake pool has a central island covered with palm trees complete with a jacuzzi.The adult pool is in the rocks of a cenote, with a beautiful cascading waterfall.
Golf: ONSITE
Iberostar Playa Paraiso Golf Course Located within the Iberostar Playa Paraiso complex. First tee time available is 6:30 am
PD Dye course design. Par 72.
Holes: 18
Lessons Available
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary.
Raquet Rental Fees: Complimentary.
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Paddle Boats: Complimentary
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
IBEROSTAR Tucan is a luxurious All-Inclusive beachfront resort in perfect harmony with the environment. Fully appointed rooms with balconies or terraces are housed in bungalow style 3-story units surrounded by 28 acres of lush, exuberant gardens. The resort features a jungle-style garden, a large lake pool, nightly entertainment, three lighted tennis courts, and world class diving instruction with state-of-the-art equipment. Beach: The IBEROSTAR Tucan is situated directly on a 1/8 mile stretch of white sandy beach. There is a 5- Star SCUBA Diving Center offering optional dives for certified divers and certification courses for new divers (there's an extra charge for these services) Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 350
Year Opened: 1997 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Springbreakers. Dinning A La carte men are required shirts with sleeves, pants, and proper shoes.
ROOM TYPES
SUPERIOR STANDARD ROOM
Superiour guestroom includes one king bed or two double beds, a fully-equipped bathroom, a private balcony, and upgraded amenities.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR JUNIOR STE OCEANFRONT
Spacious junior suite includes one king bed or two double beds, oceanfront views, and direct access to the beach. Room also features room service, a minibar, unlimited reservations at specialty restaurants, and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE OCEANFRONT
Spacious junior suite includes one king bed or two double beds, a private balcony with beautiful oceanfront views, and convenient location to the pool. Room also features daily turndown service, complimentary access to the Hydrotherapy pool, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD ROOM
Guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden or jungle views. Room also includes a minibar, a ceiling fan, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE
Spacious junior suite includes one king bed or two double beds, a private balcony with garden or jungle views, a mini bar, complimentary access to Hydrotherapy Pool at Spa Sensations, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
DINING
IBEROSTAR Tucan features 1 meal plan options:
All Meals, Drinks & Tips-All
There are 7 Restaurants at IBEROSTAR Tucan:
La Marimba - An a la carte grill steakhouse, reservations are required. Gentlemen are requested to wear slacks or Bermuda shorts (no jeans). Hours are 6:30 to 6:30 to 10:30 pm.
La Gondola - An a la carte Italian restaurant, reservations are required. There is an elegant dress code, gentlemen are requested to wear slacks (no jeans). Hours are 6:30 to 10:30 pm.
La Hacienda - An a la carte Mexican restaurant. Reservations required for dinner. Casual/formal dress code. Open for buffet-style lunch.
El Bonsai - Japanese cuisine served a la carte. Open for dinner only. Reservations required. Casual/formal dress code.
Tulum - The main restaurant serves delicious buffet-style meals, featuring show cooking and special theme nights. Open for breakfast, lunch, and dinner. Reservations required for dinner.
Restaurant Cozumel -
Palapa Uxmal - Located by the pool serving international dishes a la carte. Open for dinner and lunch. Reservations required for dinner. Casual/formal dress code.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Bike Tours, Olympic Games, Air Rifles, Archery, Volleyball, Dance Classes, Spanish Classes, Water Basketball, Waterpolo.
Nightly Activities & Entertainment:
Nightly Entertainment with Live Band (Horror Show, Mexican Show, Las Vegas Movie), and theme parties.
CHILDREN'S PROGRAMS

Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Teen Disco

Babysitting Fee: Fee Required
Advance Notice for Babysitting: 24 hrs

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
6181 Recommend
6181 past Apple Vacationers would recommend IBEROSTAR Tucan to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5663 reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Zoo..
Rozi W,
Thu Jun 30 01:59:19 EDT 2016
My first impresion - zoo.. My room was close to lobby bar, but so far to beach. If you wanna go on shoping , there is 10 min walking distance small shopping center , as well you can take a taxi to Playa Del Carmen (7$). Jananesse restorant is the best, you have to visit it. One more which is more important - AQUA BAR - separates only for adults. Negative- not enough parasols (if you want parasol on the beach you have to get up 6:00 am; you dont know when the maids decide clean your room, will be better we know , because 3,4 times we went to the room about 4 pm , started took a shower and then maid come in to clean. Its very disturbing us. Nobody clean our terasse for 2 weeks we were there. Minibar was always full. Animation was bored. All tables which are out of restorant on the beach always are full (only 6-7 ) . A summary - NOT enough space for every guests!! As compared- better go to Iberostar Dominikana in Dominican Rep (hotels looks the same) weather is warmer, more space for turists, better animation and holiday is CHEEPER. More>

Great Place, Lots of Fun
Stevejen80, Arlington, Texas
Wed Jun 29 16:09:02 EDT 2016
Great spot with lots to do. Very fun for kids, teen, and adults alike. We had a couple of each and everyone had such a great time. We can't wait to go back. The price was great and the location was peaceful and very clean. Staff members are all very helpful and friendly. More>

So good I never wanted to leave!
LMF94, Swindon, United Kingdom
Tue Jun 28 09:58:59 EDT 2016
Just returned after two weeks in Iberostar Tucan & Quetzel, booked through First Choice. Firstly if your rep is Maria, she is fantastic and will do everything she can to help! Now, its hard to pick a place to begin when everything was just incredible about the hotel! The grounds and hotel rooms give you a real Mexican feel, staff are so friendly you don't need to look elsewhere, food is of pretty high standard even for the Buffett restaurants. They do try to keep things changing so it's not all the same however, the A La Carte's are also amazing especially the Japanese. If you get chef Alex you're in for a great time as he shows off his skills and cooks a great meal in front of you. The grounds feel completely safe for anyone who has been told 'Mexico isn't safe' like us, to answer this it's incredibly safe! Playa Del Carmen is beautiful both night and day, would recommend going in at least once to experience it! The shows put on day and night through the Star Friends and the dancers are brilliant, yes some are a tad cringey but it's hardly the West End! Look out for the Magic, Circus and Movie shows! The theatre bar at the back is open till 12pm and has a really chilled atmosphere, look for Pascual a lovely barman who will serve you up some incredible shots off the books (Watch out for their love for tequila!). The swimming pool is beautiful and the swim up bar was never over crowded as I did read some reviews saying it does but we never found it to be..., for anyone looking to book trips from the Water Sports guys on the beach they are great guys and won't rip you off but they do negotiate pricing hint hint... The only downfall for me in the hotel is the nightlife dies at 11pm/12am when the theatre area shutdowns, the sports bar is nice but not exactly a place to go with you wanna have a dance and a few shots! I think the hotel need to put on later entertainment or a disco to early hours for me personally but if you're an early bird then it's a perfect hotel! Overall I can't speak highly enough of the resort, the star friends, staff, the cleaners (Mary was brilliant!), the security team and even as a Britain out in Mexico, it's a great resort to get friendly with other tourists. If you're debating this hotel, don't think, book!! We will be back Iberostar Tucan & Quetzel, Chow Chow Mickey Mouse! More>

Fantastic Family Vacation...
storm0078, New Jersey
Mon Jun 27 18:21:09 EDT 2016
I don't understand some of the reviews on here about the Tucan. They are way too critical and false in my opinion. If you're looking for a real Mexican/Caribbean vacation this IS the place. The grounds are absolutely beautiful. The center of the resort is a jungle where many non dangerous animals roam. My three kids loved it (9,11 &12 years old). We stayed at building 14 on the 3rd floor and were greeted by monkeys most everyday. The third floor is at top of the trees in the jungle. The rooms were a bit outdated, but how much time do spend in a room at a resort? The beach is magnificent and large. The water is clear with some wave action. The food is generally good with the Japanese restaurant being superb. The buffet has very large selection which I was pleasantly surprised at. We stayed for 9 nights and booked the restaurants while at home a week before we left, via email. This is key as some guests had issues making reservations when they arrived. The staff at the Tucan was hands down the hardest working group of people I have ever met. The grounds were kept meticulous at all times. Star friends (the staff who get the guests up and going while at the pool or beach) busted their butts. These individuals are always smiling and making sure you're their top priority. We walked the beach and saw many resorts that were considered more upscale. The layout of the Tucan blew them away. Take advantage of the kayaking and Catamarans that are included in the resort package. I never used a catamaran before and did it with my son and am now hooked! A truly fantastic vacation. More>

Paradise
Deano01, Lochgelly, United Kingdom
Mon Jun 27 11:40:31 EDT 2016
This was our third trip to Mexico. For the grounds and beach, the Tucan is by far the best resort we have visited. Not to say the other resorts were not good as they were. Unfortunately we only had four days in the Tucan before we were evacuated due to a fire. More on the fire later. Check In: Even though we were the only couple from our flight to stay in the Tucan they did not have a reservation for us. Even though I had a copy of the booking and all paperwork to back up our booking, the hotel wanted our credit card to secure a room. With no credit card this prolonged the check in process. Over all it took over two and a half hours for the staff to allocate us a room. The Room: We were booked into room 1907 which is the block nearest to the reception area. We found the room to be comfortable and the location suited us. The Grounds: Fantastic. There is a path you can take from all of the accommodation buildings which run along the edge of the complex this is the quickest route to the beach or take the jungle route to see a variety of wildlife.(Howler monkeys, Coaties, Peackocks, We didn’t find the complex to be too big as some have reported. Depending on which route you take you can walk from one end to the other in less than five minutes. The Beach: Excellent. Nice to walk along. Plenty of sun loungers for all (no need to reserve.) The sea was like a bath and there were no rocks or stones. The staff worked hard to keep the sand free of seaweed daily. (We didn’t find the seaweed to be an issue.) Food: Outstanding. The main buffet restaurant was immaculate. Food was hot with a great selection to choose from. Most of The staff in the restaurant were always busy. Some guests complained they had to wait for drinks etc. to be brought to them. Yes it is all inclusive but that doesn’t excuse guests treating staff as their personal butler. You could always help yourself. Anyway the staff were very polite and courteous. One of the chefs came around and met the guests. She was always looking for feedback about the quality and service. (Good or Bad). Location: We loved the location. The hotel is located in a residential area but on the sea front in between two other hotels. Just a short walk away there are shops and stalls which are nice to stroll around. The town of Playa Del Carmen was about a 30 minute leisurely walk for us through the residential area. Unfortunately on our fourth day there was a fire in and around the reception area. Which started around midday. At the time we were on the beach. We have seen management replies to guest’s reviews saying how quickly and safely the situation was handled by staff. That may have been the case at the reception area where the fire was discovered but certainly was not the case further into the complex and beach area. Maybe due to different culture and health and safety regulations,the evacuation process at the pool / beach was chaotic. Staff congregated in huddles on the beach and seemed as bewildered as the guests were. Some guests left the safety of the beach area to return to their accommodation block to retrieve belongings, without knowing the full extent of the danger. This led to further problems and time delay as guests were carrying / pulling suitcases along the sand to get to the safe route to buses which would take us to another hotel. It took over three hours from the start of the fire to getting on a bus. I am confident the evacuation could have been more structured and organised. I am sure staff done their best under the circumstances. We left the hotel in just our swim wear which we wore on the beach. Thankfully there were no serious injuries reported damage was limited to certain areas. I believe if the fire had started at night time the outcome may have been different. Block 19 was certainly damaged there was no roof left and the room was under about an inch of water all of our belongings were smoke damaged but they are obviously secondary compared with people’s lives and livelihood. We are about to book our holiday for this year and spend our 25th wedding anniversary at the Toucan. More>



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