Cancun

IBEROSTAR Tucan


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All Inclusive    

2018 Exceptional Values
Honeymoon:
Bottle of champagne, fruit platter, and Iberostar gift.
Family: First child 12 and under Stays, Plays & Eats Free (valid 5/01-10/31/18).

2019 Exceptional Values
Honeymoon: Bottle of sparkling wine, fruit platter, and Iberostar gift.

Iberostar's Premium Collection: Visiting Iberostar Tucan is like escaping to a different world; a world of lush vegetation, exotic animals, and the finest amenities. The resort is literally alive with colorful peacocks, chattering monkeys, fish, turtles, and happy guests. Here, you can scuba dive, explore ancient Mayan ruins, shop at the famed Fifth Avenue in Playa del Carmen, and enjoy the finest open-air dining- all in the same day! Or, just settle in along the lagoon-style pool or expansive beach and let the resort's warm, attentive service indulge your every whim. All in all, it's a vacation experience that's full of life.

Enjoy four refreshing pools, non-motorized watersports, three lighted tennis courts, supervised mini-club for kids, a fitness center and a PADI scuba center. The spa (fee) is an ideal spot for tranquility and indulging in a relaxing treatment or massage.

Enjoy two buffets, five a la carte (dining restrictions apply), a grill/snack bar, and seven bars and lounges, including a swim-up bar. By night, there's live entertainment at the theatre, and much more.

One of the privileges of the Iberostar Tucan is its proximity to the Yucatan Peninsula's wonderful fine sand beaches and crystal clear waters, particularly near spectacular Playa del Carmen. Just a few steps are all that separates you from relaxing on majestic beaches. Though you may never want to leave, the resort is within walking distance of popular Fifth Avenue in Playa del Carmen.

Find out more about Iberostar Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
The IBEROSTAR is approximately 30 miles from the Cancun Airport, just a few minutes from Playa del Carmen. The resort is situated directly on the beach, within view of the island of Cozumel.
Address: AVE XAMAN-HA LOTE HOTELERO NO 2
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-877-2
Toll Free Phone: 888-923-2722
Fax: 011-52-984-873-0424
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (0.5 miles)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
There is a lake pool, kids pool, activity pool and adult pool. The spectacular 36,000sq ft lake pool has a central island covered with palm trees complete with a jacuzzi.The adult pool is in the rocks of a cenote, with a beautiful cascading waterfall.
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary.
Raquet Rental Fees: Complimentary.
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Paddle Boats: Complimentary
Wind Surf: Complimentary
Other Sports Available
Other Sports: 1 hour on complimentary snorkleing equipment rental.
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
IBEROSTAR Tucan is a luxurious All-Inclusive beachfront resort in perfect harmony with the environment. Fully appointed rooms with balconies or terraces are housed in bungalow style 3-story units surrounded by 28 acres of lush, exuberant gardens. The resort features a jungle-style garden, a large lake pool, nightly entertainment, three lighted tennis courts, and world class diving instruction with state-of-the-art equipment. Beach: The IBEROSTAR Tucan is situated directly on a 1/8 mile stretch of white sandy beach. There is a 5- Star SCUBA Diving Center offering optional dives for certified divers and certification courses for new divers ($) Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 350
Year Opened: 1997 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Springbreakers. Dinning A La carte men are required shirts with sleeves, pants, and proper shoes.
ROOM TYPES
STANDARD FAMILY ROOM
The rooms are 754 square feet and with 1 king bed and a guaranteed connecting room with two double beds.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR STANDARD ROOM
Superiour guestroom offers an area of 377 square feet with a priority location conveniently close to beachand pool.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR JUNIOR STE OCEANFRONT
Spacious junior suite offers 409 square feet with a private terrace and an ocean view and direct access to the beach.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE OCEANFRONT
Spacious junior suite offer an area of 377 square feet with a convenient location close to the beach and pool, first and second floor.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD ROOM
The rroms are 377 square feet and tropical view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE
Spacious junior suite offer an area 409 square feet with a tropical or jungle view.
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
DINING
IBEROSTAR Tucan features 1 meal plan options:
All Meals, Drinks & Tips-All
There are 7 Restaurants at IBEROSTAR Tucan:
Palapa Uxmal - Located by the pool serving international dishes a la carte. Open for dinner and lunch. Reservations required for dinner. Casual/formal dress code.
La Marimba - An a la carte grill steakhouse, reservations are required. Gentlemen are requested to wear slacks or Bermuda shorts (no jeans). Hours are 6:30 to 6:30 to 10:30 pm.
La Gondola - An a la carte Italian restaurant, reservations are required. There is an elegant dress code, gentlemen are requested to wear slacks (no jeans). Hours are 6:30 to 10:30 pm.
La Hacienda - An a la carte Mexican restaurant. Reservations required for dinner. Casual/formal dress code. Open for buffet-style lunch.
El Bonsai - Japanese cuisine served a la carte. Open for dinner only. Reservations required. Casual/formal dress code.
Tulum - The main restaurant serves delicious buffet-style meals, featuring show cooking and special theme nights. Open for breakfast, lunch, and dinner. Reservations required for dinner.
Restaurant Cozumel -
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Bike Tours, Olympic Games, Air Rifles, Archery, Volleyball, Dance Classes, Spanish Classes, Water Basketball, Waterpolo.
Nightly Activities & Entertainment:
Nightly Entertainment with Live Band (Horror Show, Mexican Show, Las Vegas Movie), and theme parties.
CHILDREN'S PROGRAMS

Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Teen Disco
Babysitting Fee: Fee Required
Advance Notice for Babysitting: 24 hrs

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
6507 Recommend
6507 past Apple Vacationers would recommend IBEROSTAR Tucan to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 7298reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Amazing vacation- one of the best I have ever taken. Hotel beautiful, staff wonderful, clean and lot of animals.
LORI B.
Sep 05 2018
the situation with the beach was out of the hotels control, it was the seaweed. it had a bad smell. but the hotel the staff, pool was amazing. rooms were clean, kids had an amazing time with all the animals.
Customer Rating: 

TEST
Worst Family Trip Ever!
KATHERINE P.
Aug 26 2018
We did not have a good experience. We were sick the whole time from the food. We thought the food/drinks on the resort should be safe to eat, but instead ended up with stomach cramps and going to the bathroom all day and night. The main pool was so warm, you couldn't even get into it to cool off and that is where my kids like to spend their time. Also, they were upset it closed at 8 p.m. There were a lot of things floating in it too. The beach/water was full of seaweed preventing our family from enjoying the water, let alone the smell of it. Frontier Airlines were terrible. Flight on the way there was delayed 2 hours, flight attendant was very rude, flight on the way back, it took over an hour to get our bags. I couldn't wait to get home from this trip! The one good comment I would say is the staff at Iberstar were very friendly and polite.
Customer Rating: 

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Disappointments
SHARYN J.
Aug 12 2018
upon arrival it took three tries to make the roomkeys work #4 success ...then a horrible beeping noise upon entering to find that the safe didn't work...hours later we got maintenance to fix the safe in the interim we were offered another room....were given the key to go check it out only to WALK IN ON A GUEST JUST GETTING OUT OF THE SHOWER STARK NAKED ... SHE SCREAMED I SCREAMED AND I COULD HAVE BEEN SUED/KILLED/CURSED ETC THIS IS INEXCUSABLE AND I EXPECT COMPENSATION TO BOTH GUESTS THE NAKED LADY AND ME END OF STORY
Customer Rating: 

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Iberostar Tucan.
KATHRYN G.
Jul 29 2018
I have very few complaints. The pool was too warm. And there was a considerable amount of seaweed on the beach. Overall, it was a fabulous stay. We had (4) generations aging from 3 to 84. All had an excellent time. This is my 2nd time at that resort. I would come again.
Customer Rating: 

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THOMAS F.
Jun 27 2018
The hotel staff are wonderful in the restaurants, bars, entertainment and maid service. The pool was exceptionally clean. You never want for a drink with the awesome wait staff. The rooms were good - not plush but clean. The beach is beautiful. The ocean has waves which was a lot of fun. My only negative with this resort is the lack of beach chairs. I was on the beach at 8:30 every morning and only one day did I get a chair at the beach. You travel all this way for the beach - not the pool!! Get many more beach chairs - policing the "reserved" chairs does not work. The rest of the resort was great, especially the staff!
Customer Rating: 

TEST
Iberostar Tucan - Even with rain for 4 days
HEIDI S.
Jun 22 2018
Took my elderly parents for a long weekend there, Great hotel, great staff, great food, Terrible Weather! Rained from the time we got there until we left, but the staff couldn't do enough for you! The disappointment from the weather you cant change, it was still a great vacation
Customer Rating: 

TEST
Great Family experience
RONALD B.
Jun 07 2018
Overall great experience for family vacation. lots to do or just sit at pool and beach and relax. food and drinks were great and tropical setting was beautiful.
Customer Rating: 

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Iberostar, Tucan
JOHN O.
Apr 27 2018
Of all the hotels I've stayed on I think the Iberostars have the most talented entertainers and the most cheerful staff.
Customer Rating: 

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Iberostar Tucan
BJORN H.
Apr 22 2018
This was our 5th time at the Iberostar Tucan and as always our stay met or exceeded our expectations. The property is well maintained and clean. The staff is fantastic and are doing an incredibly job making your vacation special. We love it at Tucan and will be back. Thank you!
Customer Rating: 

TEST
A great place to get away
MICHAEL W.
Jan 30 2018
We found this resort mostly excellent. The food was not up to what we had thought it would be. The service in the morning in the buffet was slow and the servers did not speak English well. The atmosphere and grounds were excellent. The beach was beautiful. We loved the animals everywhere and the path through the woods. We would recommend this resort to people wanting to get away and to families
Customer Rating: 

TEST
Terrible Food and Service
CHRISTOPHER B.
Jan 17 2018
Staff was very unfriendly and not helpful with basic requests. Beach was beautiful and a close walk to Playa del Carmen. The landscape and pool was beautiful but the lack of edible food and service ruined the experience.
Customer Rating: 

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TripAdvisor Traveller Reviews
Gracias Paola Borjas at iberostar tucan!
Betsy L, Indianapolis
Thu Nov 08 15:24:29 EST 2018
Paola Borjas was very kind to explain all of the special offers of the resort to us. She was very professional and friendly. Gracias! We were unsure about how the coupons worked & she took extra time to get us sorted out.

Iberostar tucan
GloriaM1023,
Thu Nov 08 10:22:03 EST 2018
What a beautiful resort! loved everything about it! Monkeys and turtle and sunshine on my!! Diana at the pool is THE best waitress ❤️ So much fun, happy all the time,instantly became part of the group we had. What a great time. Definitely will go back. Thanks Diana and Iberostar for a great time . Also Arturo the entertainment director was fantastic made us laugh 😂 so hard. Remembered names was great

Amazing
Megan B,
Tue Nov 06 10:29:04 EST 2018
This was the best hotel for us! It was just two of us and it was all inclusive and it had the best atmosphere and the food and drinks were lovely! The private adults only section was a treat too however the water was cold but in general this was one of the best holidays we have been on.

Fantastic Resort
Jean L, Montreal, Canada
Sat Nov 03 10:57:11 EDT 2018
Immensely enjoyed my first experience at an Iberostar resort. The Tucan is listed as a 3.5 star property, however service, food, and rooms is 4 star resort at 3.5 star prices! Rooms were large, beds comfortable, service fantastic, grounds wonderful. No issues with seaweed; beach was stunning. I will be returning to this property next time I am in Riviera Maya/ Playa Del Carmen. We enjoyed excellent service from the following employees, Mr.Luigi Garcia, Malissa Zwanikken, and Orfelia Alvaro. Lynn Lafond

Fantastic Hotel!!
Explore10858757788,
Thu Nov 01 20:36:17 EDT 2018
Wow!! I was so impressed with this hotel. It is beautiful, and spotless. Every staff member we encountered was so kind. I'd like to mention some of the people that were extra special, Star Friend Otoniel, joined us at breakfast, and it was fun to chat with him, he would check in with us specifically when we would see him at shows and around the hotel. I don't know where he get's all that energy! I have been in the food service industry for over 30 years, as a server and as a banquet facilitator. I was astounded at the superb level of service from every person we encountered. It didn't matter if we were in the ala carte restaurants or the buffets, we received high level table service. I suspect they rotate between the restaurants and I'm certain they are very highly trained. It's hard to name just a few, because we were treated perfect by all: Ruben, Abelardo, Jose, Miguel, Juan, Francisco, Benito, and Jorge. A special shout out to Yurelli, who was clearing and cleaning, very high caliber. A very special mention to a wonderful gentleman, Martin in the Tucan buffet on Monday, 10/29. He was so elegant, with his fine dining towel on his arm, and smooth, friendly, unobtrusive service. I had some of the delicious crab that evening, and I was beyond shocked when he brought me a finger bowl......a real finger bowl...at a buffet restaurant??!! What a classy man. You are seriously blessed with some very fine staff, and should be proud of all of them.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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