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IBEROSTAR Tucan


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All Inclusive    

IBEROSTAR's Premium Collection: IBEROSTAR Tucan is an all-inclusive beachfront paradise set in perfect harmony with the environment. Fully appointed rooms with balconies or terraces are housed in bungalow style three-story units surrounded by 28 acres of lush, exuberant gardens. The hotel has been converted into a natural habitat for countless species including monkeys, and different types of birds, such as the royal palm turkey, plus fish and turtles. The IBEROSTAR Tucan has proudly received the Green Globe certification.

Enjoy a refreshing pool with swim-up bar, plus an immense three-section pool in an oasis on the edge of the jungle. More great places to play include three lighted tennis courts, supervised mini club for kids, a fitness center, a PADI scuba center, and golf with packages available at the adjacent 18-hole course. The hotel's spa (fee) is the ideal spot for tranquility and indulging in a relaxing treatment or massage.

Enjoy five restaurants (buffet and a la carte -dining restrictions apply) plus a grill/snack bar, and seven bars and lounges. By night, there's live entertainment at the theatre, and much more.

One of the privileges of the IBEROSTAR Tucan Hotel is its proximity to the Yucatan Peninsula's wonderful fine sand beaches and crystal clear waters, particularly near spectacular Playa del Carmen. Just a few steps are all that separates you from relaxing on majestic beaches. Though you may never want to leave, the resort is within walking distance of popular Fifth Avenue in Playa del Carmen.

Exceptional Values!
Honeymooners:
Bottle of champagne, fruit platter, and IBEROSTAR gift.
Family: First child 12 & under Stays, Plays & Eats Free (valid 5/01-10/31/16).

Find out more about IBEROSTAR Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
The IBEROSTAR is approximately 30 miles from the Cancun Airport, just a few minutes from Playa del Carmen, and right next to an 18-hole golf course. The resort is situated directly on the beach, within view of the island of Cozumel.
Address: AVE XAMAN-HA LOTE HOTELERO NO 2
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-877-2
Toll Free Phone: 888-923-2722
Fax: 011-52-984-873-0424
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (0.5 miles)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
There is a lake pool, kids pool, activity pool and adult pool. The spectacular 36,000sq ft lake pool has a central island covered with palm trees complete with a jacuzzi.The adult pool is in the rocks of a cenote, with a beautiful cascading waterfall.
Golf: ONSITE
Iberostar Playa Paraiso Golf Course Located within the Iberostar Playa Paraiso complex. First tee time available is 6:30 am
PD Dye course design. Par 72.
Holes: 18
Lessons Available
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary.
Raquet Rental Fees: Complimentary.
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Paddle Boats: Complimentary
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
IBEROSTAR Tucan is a luxurious All-Inclusive beachfront resort in perfect harmony with the environment. Fully appointed rooms with balconies or terraces are housed in bungalow style 3-story units surrounded by 28 acres of lush, exuberant gardens. The resort features a jungle-style garden, a large lake pool, nightly entertainment, three lighted tennis courts, and world class diving instruction with state-of-the-art equipment. Beach: The IBEROSTAR Tucan is situated directly on a 1/8 mile stretch of white sandy beach. There is a 5- Star SCUBA Diving Center offering optional dives for certified divers and certification courses for new divers (there's an extra charge for these services) Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 350
Year Opened: 1997 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Springbreakers. Dinning A La carte men are required shirts with sleeves, pants, and proper shoes.
ROOM TYPES
JUNIOR SUITE
Spacious junior suite includes one king bed or two double beds, a private balcony with garden or jungle views, a mini bar, complimentary access to Hydrotherapy Pool at Spa Sensations, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR STANDARD ROOM
Superiour guestroom includes one king bed or two double beds, a fully-equipped bathroom, a private balcony, and upgraded amenities.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR JUNIOR STE OCEANFRONT
Spacious junior suite includes one king bed or two double beds, oceanfront views, and direct access to the beach. Room also features room service, a minibar, unlimited reservations at specialty restaurants, and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE OCEANFRONT
Spacious junior suite includes one king bed or two double beds, a private balcony with beautiful oceanfront views, and convenient location to the pool. Room also features daily turndown service, complimentary access to the Hydrotherapy pool, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD ROOM
Guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden or jungle views. Room also includes a minibar, a ceiling fan, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
DINING
IBEROSTAR Tucan features 1 meal plan options:
All Meals, Drinks & Tips-All
There are 7 Restaurants at IBEROSTAR Tucan:
El Bonsai - Japanese cuisine served a la carte. Open for dinner only. Reservations required. Casual/formal dress code.
Tulum - The main restaurant serves delicious buffet-style meals, featuring show cooking and special theme nights. Open for breakfast, lunch, and dinner. Reservations required for dinner.
Restaurant Cozumel -
Palapa Uxmal - Located by the pool serving international dishes a la carte. Open for dinner and lunch. Reservations required for dinner. Casual/formal dress code.
La Marimba - An a la carte grill steakhouse, reservations are required. Gentlemen are requested to wear slacks or Bermuda shorts (no jeans). Hours are 6:30 to 6:30 to 10:30 pm.
La Gondola - An a la carte Italian restaurant, reservations are required. There is an elegant dress code, gentlemen are requested to wear slacks (no jeans). Hours are 6:30 to 10:30 pm.
La Hacienda - An a la carte Mexican restaurant. Reservations required for dinner. Casual/formal dress code. Open for buffet-style lunch.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Bike Tours, Olympic Games, Air Rifles, Archery, Volleyball, Dance Classes, Spanish Classes, Water Basketball, Waterpolo.
Nightly Activities & Entertainment:
Nightly Entertainment with Live Band (Horror Show, Mexican Show, Las Vegas Movie), and theme parties.
CHILDREN'S PROGRAMS

Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Teen Disco

Babysitting Fee: Fee Required
Advance Notice for Babysitting: 24 hrs

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
6181 Recommend
6181 past Apple Vacationers would recommend IBEROSTAR Tucan to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5501 reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Heaven on Earth
nachochip8181, Philadelphia, Pennsylvania, USA
Wed Apr 27 04:54:04 EDT 2016
We just returned on 4/26/16. We stayed in an oceanfront junior suite - definitely worth the extra money. The grounds are amazing. Several trails thru the property with many different animals - monkeys, peacocks, tucans and turtles just to name a few. Most are free-roaming. They have done a truly amazing job of maintaining the natural beauty of the jungle. This property is very quaint and smaller in comparison to most other resorts where we've stayed. Restaurants, pool & beach are just a short walk - no tram cars needed. The employees are very friendly and helpful. we can't wait to return! More>

Amazing Place
poo3sue, Howden, United Kingdom
Tue Apr 26 10:27:16 EDT 2016
Went as two couples and stayed 2 weeks in this lovely resort. The Hotel is built into the jungle and comes complete with a whole range of creatures, monkeys, agoute, iguana. lemurs, peacocks and others. The pathways in the jungle are lit at night to give a magical walk from place to place. There is so much to see. The food in the buffet is excellent with a vast ever changing choice along with various A La Carte restaurants. The Japanese is superb. We tried the Mexican ( average) The Steakhouse ( very good) We did not try the Italian but were told it was excellent. The sister hotel the Quetzel is a mirror image within the same grounds so you can visit their bar if you fancy different faces. We stayed in block 16 on the middle floor of three. We originally were placed on the top floor but found the room too dark due to the overhanging thatched roof. Changing rooms was not a problem and the reception sorted it out with a smiling efficiency. This brings me nicely onto the staff. In all the hotels I have stayed in in different parts of the world I have never experienced such pleasant, polite and helpful staff as you will find at this hotel. ( Special mention to Mery and Karolina on reception and Mery in the bar ) Everyone greeted you and said Hola right down to the hardworking gardeners and maintenance guys. Whoever interviews and trains the staff have it spot on. The rooms were well serviced and spotless as was the rest of the hotel and grounds including the immaculate beach. One gripe with the beach is that if you want a sun lounger under cover then you had best be an early riser. They are all towelled up by 6.30 a.m.! If you want a hotel based holiday with excellent entertainment from the very hardworking showgirls and boys and with plenty to see then this is the place. If you want to leave the grounds for a walk then it is perfectly safe to walk along the road to Playa Del Carmen ( about 30 minutes ) or stroll along the beach. We had never been to Mexico before and I am not sure what we were expecting but we will certainly be returning. Even the airport was impressive. We checked in and went through to duty free in about 15 minutes ! My tips ? Take effective mossie repellent, expect to be woken early by the peacocks and treat the staff with the respect they deserve and you will in turn receive wonderful care More>

Good but not great
Jeff Y, Grayslake, Illinois
Mon Apr 25 14:18:09 EDT 2016
This was our 8th time to the Riviera Maya area and as with all of the all inclusive's we have been to there are pros and cons to each resort. As many others have mentioned the Iberostar Tucan is a beautiful and well maintained property. I will try not to rehash what everyone else has said but I will provide an objective view of the pros and cons of the Tucan/Quetzal resort. Pros > Best beach in Riviera Maya we have been to. Nice wide beach with no rocks/corral when entering the water. Gradual drop off where you are only chest deep a hundred yards out into the water. Water was crystal clear and I could see my toes when standing chest deep. > Jungle area - Lots of wildlife with monkeys, coutis, peacocks and much more. > Rooms are plenty large enough and were kept clean and in good working order. AC was cool enough. Rooms are getting dated and could use some refreshing. > Food - Typical all inclusive buffets, you will find something to eat, but nothing to write home about. Breakfast buffet was good, however it was getting repetitive after a week. Enjoyed the beach grill which offered hamburgers and hot dogs beach side daily. > Ala carte - only offer 3 Ala carte's for a week. Japanese - marginal, Steakhouse - very good, Mexican - good > Pools - Clean and well maintained > Service throughout the resort - very good, everyone is smiling and very friendly >Free Wi-fi throughout the resort - connection was very spotty beachside Cons > Towel game - In order to get a palapa you had to get down to the beach by 6:30. This is the earliest I had ever had to play this game at any of the resorts we have been to > Pool - Water depth is 1.6 meters which is about 5' 3". I am average height of 5' 8" and I had to be on my tippy toes to walk the pool. This could be a problem for someone who is height challenged. > Bars - Service at the beach bar was typically 5 to 10 deep to get a drink. After a couple of days we did figure out we could go the the restaurant bar and avoid the lines. They really could use another bar near the beach / pool area. > Bars II - Top shelf liqueur was only available in the lobby bars, it was not available at any of the beach/pool bars or restaurants we visited To surmise the Iberostar Tucan is a well kept nice resort with a fantastic beach. There are pros and cons with whatever resort you decide on, just go with the flow and enjoy yourself More>

just returned april 23 2016
heavyt, ontario
Mon Apr 25 10:29:26 EDT 2016
we stayed in build 1300, twenty feet from the pool on the third floor, ask for 2nd floor in any building the stairs start to get to you after a few days. Faced in between another resort, a sandals i think. great entertainment could hear it no problem from our balcony. This place is about an hour from the airport once you get into a van/taxi/transport. The room we stayed in was large, lots of space to flopped our stuff everywhere. This is a very family friendly resort, i couldn't believe the kids there in April? If you're allergic to small children head to the beach, don't hang out around the pool especially on the east end, of course where all the adult pool games are. a word of caution getting a chair with an hut or cover is not going to be easy. The hotel does not have a policy. My spouse went out at 6:30 and at 5:30am. The game goes on before that, maybe the night before? we never found out. as i pay close attention people would plant towels on chairs in premium location around the pool, they would stay empty until approx 3:30pm when they would return from the beach from no doubt premium stops there. it's a shame there are people out there like that. This was the worst i have ever seen at any hotel in my 20 years of travelling to the carribean. sinful in my mind. Children being allowed to roam around more or less on their own through the buffet touching anything and everything, hey parents are on vacation too, they are the only ones there. aren't they? No not a hotel issue, just saying. Food is good, not great or fantastic, just good. pretty easy going about ala-carts (spelling?) everything about the hotel was good, at times a language barrier but i can only speak english in a different country, my problem, they tried very hard to understand me. The hotel complex as a whole was very very nice. We even managed to find the sports bar by the end of the week, clearly pointed out on the map! just not on the buidling itself we walked pasted it a few times lol sober!! great fun in the swim up bar no kids yay! smoking okay there and around the pool itself as well as specific tables in the lobby bar (no smoking in the sports bar) lots of large sand ashtrays everywhere so it eliminated the need to butt out on the ground (yes i'm a smoker) Massage prices are out of this world, no idea what they are thinking about, get one before you go lol. activities are going on almost all day other than break mid day for siesta up until 5pm or so, at the beach and the pool. The entertainment crew are excellent. All the servers are very good with a few that were over the top (sorry I'm terrible with names) I found a number of operations having their staff introduce themselves by name, maybe that would help. We booked a sunwing backed adventure to the Mayan ruins close, 40 mins away (one of the reasons we picked this iberostar) it took 1.5 hours to get there we past our own hotel twice, the drivers did not seem to have a plan on who to pick up first and who to pick up last, very unorganized two different buses took us back, took 40 minutes. They fixed the problem. Very attentive operation. You can't really go wrong but you really really need to like kids with very liberal parents not the way i was brought up (to be seen and not heard) Anyway i knew this going in i was just hoping for minimum results. another little piece of info. A couple we met at TO airport went to the same resort they did a full day excursion horse back riding snorking in cave four wheel ATV riding and wave runners/PwV they said they had a blast, I would guess they were in there late 40's early 50's. I would have loved to do that 15 years ago. They said they left at 8am and returned around 5pm so that must have been one busy day. so long till next year More>

Choose alternative
andre123_s, Nottingham, United Kingdom
Mon Apr 25 07:30:20 EDT 2016
Defiantly NOT 5* more like a 3 does not compare to other 5* resorts in the location. Rooms very very tired. Food is good but all inclusive drinks are poor. If you would like a sun lounger be up before 6 as its race the Americans first day we went down at 8.15 and no beds left but hardly any one sitting on them ( beach and pool) Not worth the money far better hotels if you like quality. More>



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