Honeymooners: Bottle of sparkling wine, fruit platter, and IBEROSTAR gift. Family: One child 12 and under stays, plays, and eats free (valid for travel from 8/16/15 to 11/20/15, and 11/29/15 to 12/23/15).
IBEROSTAR's Premium Collection: IBEROSTAR Tucan is an all-inclusive beachfront paradise set in perfect harmony with the environment. Fully appointed rooms with balconies or terraces are housed in bungalow style three-story units surrounded by 28 acres of lush, exuberant gardens. The hotel has been converted into a natural habitat for countless species including monkeys, and different types of birds, such as the royal palm turkey, plus fish and turtles. The IBEROSTAR Tucan has proudly received the Green Globe certification.
Enjoy a refreshing pool with swim-up bar, plus an immense three-section pool in an oasis on the edge of the jungle. More great places to play include three lighted tennis courts, supervised mini club for kids, a fitness center, a PADI scuba center, and golf with packages available at the adjacent 18-hole course. The hotel's spa (fee) is the ideal spot for tranquility and indulging in a relaxing treatment or massage.
Enjoy five restaurants (buffet and a la carte -dining restrictions apply) plus a grill/snack bar, and seven bars and lounges. By night, there's live entertainment at the theatre, and much more.
One of the privileges of the IBEROSTAR Tucan Hotel is its proximity to the Yucatan Peninsula's wonderful fine sand beaches and crystal clear waters, particularly near spectacular Playa del Carmen. Just a few steps are all that separates you from relaxing on majestic beaches. Though you may never want to leave, the resort is within walking distance of popular Fifth Avenue in Playa del Carmen.
The IBEROSTAR is approximately 30 miles from the Cancun Airport, just a few minutes from Playa del Carmen, and right next to an 18-hole golf course. The resort is situated directly on the beach, within view of the island of Cozumel.
AVE XAMAN-HA LOTE HOTELERO NO 2
PLAYA DEL CARMEN
Toll Free Phone:
Barber / Beauty Salon
Laundry / Dry Cleaning Service
Physician on Call
Shopping Mall Nearby
Number of Pools: 4
Outdoor Pools: 4
There is a lake pool, kids pool, activity pool and adult pool. The spectacular 36,000sq ft lake pool has a central island covered with palm trees complete with a jacuzzi.The adult pool is in the rocks of a cenote, with a beautiful cascading waterfall.
Iberostar Playa Paraiso Golf Course Located within the Iberostar Playa Paraiso complex. First tee time available is 6:30 am
PD Dye course design. Par 72.
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary.
Raquet Rental Fees: Complimentary.
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Paddle Boats: Complimentary
Wind Surf: Complimentary
IBEROSTAR Tucan is a luxurious All-Inclusive beachfront resort in perfect harmony with the environment. Fully appointed rooms with balconies or terraces are housed in bungalow style 3-story units surrounded by 28 acres of lush, exuberant gardens.
The resort features a jungle-style garden, a large lake pool, nightly entertainment, three lighted tennis courts, and world class diving instruction with state-of-the-art equipment.
Beach: The IBEROSTAR Tucan is situated directly on a 1/8 mile stretch of white sandy beach. There is a 5- Star SCUBA Diving Center offering optional dives for certified divers and certification courses for new divers (there's an extra charge for these services)
Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 350
Year Opened: 1997
No Springbreakers. Dinning A La carte men are required shirts with sleeves, pants, and proper shoes.
STANDARD PRIORITY LOCATION
Two double beds. Garden or jungle view from balcony. Located near the pool and beach. Room service from 11 a.m. - 11 p.m. Complimentary access to wet areas at Spa Sensations.
Other Amenities -
SUPERIOR JUNIOR STE OCEANFRONT
Two double beds or one king. Beach view from balcony. Unlimited a la carte dining. Located on first floor near pool. Daily turndown service. Complimentary access to wet areas at Spa Sensations.
Other Amenities -
Balcony or Terrace
JUNIOR SUITE OCEANFRONT
Spacious rooms with two double beds or one king bed, plus a day bed. Oceanfront view from balcony. Large sitting space. Located near pool. Daily turndown service. Complimentary access to wet areas at Spa Sensations.
Other Amenities -
Balcony or Terrace
Two double beds or one king. Room service from 11 a.m. - 11 p.m. 2 handicap rooms available.
Other Amenities -
Balcony or Terrace
Spacious rooms with two double beds or one king. Balcony with garden or jungle view. Room service from 11 a.m. - 11 p.m. Complimentary access to wet areas at Spa Sensations.
Other Amenities -
Balcony or Terrace
STANDARD FAMILY ROOM
Other Amenities -
STANDARD FAMILY ROOM
Connecting rooms, one with two double beds and one with a king bed. Garden view from balcony. Room service with baby food from 11 a.m. - 11 p.m. Priority a la carte dinner reservations. Family amenities. Free access to wet areas at Spa Sensations.
Other Amenities -
Balcony or Terrace
IBEROSTAR Tucan features 1 meal plan options:
All Meals, Drinks & Tips-All
There are 7 Restaurants at IBEROSTAR Tucan:
La Hacienda -
An a la carte Mexican restaurant, reservations are required. There is an elegant dress code, gentlemen are requested to wear slacks (no jeans). Hours are 6:30 to 10:30 pm.
Japanese Restaurant -
A la carte restaurant serving Japanese cuisine.
The main restaurant serves delicious buffet style meals, featuring show cooking and special theme nights. Breakfast is served from 7:00 to 10:00 am, dinner is served from 6:30 to 9:30 pm. No shorts or sleeveless t-shirtsare allowed during dinner.
Restaurant Cozumel -
Palapa Uxmal -
A beach/pool snack bar serving a continental breakfast from 10:00 am to 12:00 noon, a buffet lunch from 12:00 noon to 4:00 pm, coffee and cakes from 4:00 to 5:00 pm, and snacks until 6:00 pm.
La Marimba -
An a la carte grill steakhouse, reservations are required. Gentlemen are requested to wear slacks or Bermuda shorts (no jeans). Hours are 6:30 to 6:30 to 10:30 pm.
La Gondola -
An a la carte Italian restaurant, reservations are required. There is an elegant dress code, gentlemen are requested to wear slacks (no jeans). Hours are 6:30 to 10:30 pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Bike Tours, Olympic Games, Air Rifles, Archery, Volleyball, Dance Classes, Spanish Classes, Water Basketball, Waterpolo.
Nightly Activities & Entertainment:
Nightly Entertainment with Live Band (Horror Show, Mexican Show, Las Vegas Movie), and theme parties.
Applicable Ages: 4 to 12 years old
Program Fees: Complimentary
Babysitting Fee: Fee Required
Advance Notice for Babysitting: 24 hrs
Vacations Customer Satisfaction Score
5415 past Apple Vacationers would recommend IBEROSTAR Tucan to their friends and family
This review is rather late as we visited this hotel for the second time in April. We flew with Thomson on the Dreamliner but were not impressed. As we had been to Mexico before and had experienced...
This review is rather late as we visited this hotel for the second time in April. We flew with Thomson on the Dreamliner but were not impressed. As we had been to Mexico before and had experienced Cancun airport and coach transfers we decided to book a taxi service through holiday extras, this was a god send . If you have walking problems as my husband has I would suggest that you add assistance to your booking as there is a lot of waiting and queing to go through passport control and immigration.With assistance they take you through in a wheelchair and it will take you half the time .Our taxi was outside waiting for us and we arrived at the hotel in 45 mins . We had emailed the hotel and asked if we could be near the lobby and sure enough we were block 18 right near main buffet and lobby where there is a hotel shop (expensive) a jewellery shop and a photo shop. We were given a lovely cool drink on arrival and given our room number , the bell boys there took our cases to the room straight away and were there waiting for us when we had finished at reception.
Yes as stated in other reviews the rooms need an update and there are no drawers in the room but we organised ourselves around that and used the shelves in wardrobe as the drawers =problem solved.As we had been here before we had made many friends and had arranged this holiday to meet up with our very special friends from America Larry and Linda Williams,so off we went to explore and meet up, we also met up with friends we met 2 years ago Michelle,Dan and their boys Cameron and Drew who introduced us to the FRAPPACHINO WITH BAILEYS , lovely .
Buffet food is good and even if you are a picky person you would be able to find something to eat . Breakfast for me was the best ,eggs cooked to order ,crispy bacon , lovely spiced bake beans all very yummy .We ate mostly at the pool side buffet where you could also use the bbq for burgers and hot dogs , love the hotdog sausages not English but very tasty indeed . you can also get icecream from the beach too. Evening buffet always had a cooking station serving pork ,beef, turkey, salmon and many more meats .
The pool is lovely and is like a lagoon , there is apart of the lagoon pool near the shore where they do games and can get a bit crowded and noisy at times ,also this is where you can actually sit with your little ones in very shallow water lovely for the toddlers. There is another part of the lagoon pool where like me you can stand up in the water ,me being a mere 5ft this is just out side the poolside buffet, then just further on past the paint your own crockery the rest of pool is abt 5ft 5 this is where we sat round on the sunbeds that were always available but of course I had to use a swimming aid which can be bought from the poolside shop. We were lucky enough to be able to book the Italian restaurant , food and staff were very good same for the Steakhouse. Our friends from America suggested we try the Mexican as their friend Solomon worked in there . This restaurant was my favourite ,the food was excellent and the service from both Solomon and Angel was impeccable. Well done to you both . Well done to Rubiesil our waiter in the buffet at breakfast time orange and coffee on the table before we sat down ,hope he is still there when we visit again and Sury the young lady on the entrance to the main buffet who meets and greets you such a lovely young lady.Praise also goes to Erika who served drinks round the pool , one lot of drinks ordered and she remembers what you have from there on through out your holiday. Please tip these wonderful people who ever your waiter or waitress you may have they deserve every tip they get . We always tip as without these people you would be running all over the place for drinks food etc
The shore at the moment is having a problem with seaweed as is all the other resorts but this is of no fault of the hotel, they have staff trying to get rid of it , what has happened this year I don't know as in2013 there was no seaweed about anywhere .
We did have a problem with our air conditioning in our room which leaked water all over the floor 2 days running but a quick call to reception their maitenence staff resolved the matter and then compensated myself and my friend Linda with a free pass for the rest of the holiday to the Spa where we met another lovely lady who worked at the Spa who looked after us every day with cold water camomile tea and towels what a very caring young lady she was , her name was Gloria ,. We found out that on the day of our departure she was also leaving and was really upset ,so we all huddled together and cried with her . Iberostar please give this young lady another season at the Tucan she is an ambassador for Iberostar name .
Star friends are brilliant so many names to name , try the afternoon bingo such a giggle and prizes to be won . we went to a few shows The Magician from Argentina was exceptional , caberet show they were all very good.
The hotel is in its own little bit of jungle so you will see many animals amongst the grounds, monkeys , flamingos, turtles, agoutis, racoons and of course the male peacocks strutting around with their tail feathers in the air . We will be coming back to this hotel again maybe not next year but certainly in 2017.We would recommend this hotel to everyone and it deserves my 5 star rating.
Thank you IBEROSTAR TUCAN FOR A BRILLIANT HOLIDAY ONCE AGAIN CAN'T WAIT TO RETURN ***************************************
Very good but there is room for improvement
Mike1500, Philadelphia, Pennsylvania
Sun Jun 28 00:28:05 EDT 2015
The property location is amazing. The property is amazing as well. Room was always clean. Stuff is very helpful. Food was not spectacular but was very good. Anyway, we did not go there for food, we...
The property location is amazing. The property is amazing as well. Room was always clean. Stuff is very helpful. Food was not spectacular but was very good. Anyway, we did not go there for food, we went for the beech and the beech was wonderful.
Location of the hotel is very good too-10 min taxi ride from Playa Del Carmen.
One things need immediate attention - the hotel of this rating and pricing MUST have free WIFI or at least reliable WIFI. There is wifi there for about $3 for one hour for one session for one device. Sold at front desk only. To get it you have to walk all the way to the front desk. Once your session is started it will be on for one hour even if you need it just for few minutes to check emails. Next you want to check emails - walk to front desk and do it all over again. Come on, guys, don't be so cheap. Starbucks nearby has free wifi-you can afford it too.
But everything else was just perfect.
If you want clear Caribbean water do not come here.
Sat Jun 27 16:45:46 EDT 2015
The food is good at the buffet. The room oceanfront is good but small. The staff is friendly. But if you want clear water on the beach or to be able to see fish or your own feet or your own hands or...
The food is good at the buffet. The room oceanfront is good but small. The staff is friendly. But if you want clear water on the beach or to be able to see fish or your own feet or your own hands or anything underwater this is not the place for you. The seaweed problem is enormous. There is no clear water in the Caribbean Sea here. I have been to many places in the Caribbean. I understand seaweed and don't mind it. But this is the worst I've ever seen. The beach here is warm and the chairs are plentiful. And the pool is great. But I came here for the beach. In photographs, the beach looks lovely. It is not. I read many reviews that talked about seaweed but none that warned me of the amazing amount of it or the inability to have a nice swim in the sea with my kids. I want readers to know that if the beach is important, and the water quality is important to you, do no come here. Also, if you do get in the water, past the seaweed, the only smell is that of jet ski fumes. Awful beach experience. But the resort is cool.
The Best Vacation Ever!
jcteut, New York
Sat Jun 27 14:38:18 EDT 2015
My husband, young adult daughter and I stayed at the Iberostar Tucan in Playa del Carmen recently. It was our first time at an all-inclusive hotel and we weren't disappointed. The rooms were...
My husband, young adult daughter and I stayed at the Iberostar Tucan in Playa del Carmen recently. It was our first time at an all-inclusive hotel and we weren't disappointed. The rooms were spacious, safe and minibar in the room. The pool is large with a lot of lounge chairs and shade, although you have to get there early to reserve your pool chairs. Non-motorized water sports are included (kayaks, small catamarans) and many activities (archery, air rifle shooting, water aerobics, zumba, pool games, etc.). The buffet food was surprisingly good and there was a lot of it whenever you wanted something - even room service is included which my daughter used when she was ill one day. Unlimtied drinks are also included, even premium spirits. There are five specialty restaurants that you can make reservations to dine in depending on how many nights you are there (we got two reservations in the restaurants for our 6-night stay). The service was wonderful - everyone was super helpful and pleasant - always greeting the guests whenever we crossed paths. The jungle that you walk through to get from the lobby to the beach and pool area was a great surprise - howler monkeys, iguanas, peacocks - all wandering around free in the jungle. The adjoining sister hotel, Iberostar Quetzal, had flamingos, ducks, swans, egrets, etc. I would definitely recommend this hotel for families, groups and adults. It is not a wild "party hotel", however the bar pool could get a little rowdy at times. The entertainment staff was amazingly energetic day and night, despite the considerable heat and humidity. The nightly shows were sometimes good, sometimes a little silly - but fun. One complaint was that we had to pay for wi-fi, but with so much to do it wasn't hard to ignore the internet and our smartphones.
Karianne P, Byron, Illinois
Sat Jun 27 09:41:05 EDT 2015
Loved this resort! It was very clean and the employees were exceptionally nice!!! Every one was very accommodating. They had several activities to do throughout the day, WiFi should be free for as...
Loved this resort! It was very clean and the employees were exceptionally nice!!! Every one was very accommodating. They had several activities to do throughout the day, WiFi should be free for as much as the trip costs.
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Recommended for Family VacationsOne child 12 and under stays, plays, and eats free (valid 8/16-11/20/15 and 11/29-12/23/15).
APPLE RATINGS: Exceptional Standard of Service &
First Class; First
Class; Comfortable; Modest
Superior to other hotels with the same rating; Superior to other hotels with the same rating
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