Cancun

IBEROSTAR Tucan


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All Inclusive    

2018 Exceptional Values
Honeymoon:
Bottle of champagne, fruit platter, and Iberostar gift.
Family: First child 12 and under Stays, Plays & Eats Free (valid 5/01-10/31/18).

Iberostar's Premium Collection: Visiting Iberostar Tucán is like escaping to a different world; a world of lush vegetation, exotic animals, and the finest amenities. The resort is literally alive with colorful peacocks, chattering monkeys, fish, turtles, and happy guests. Here, you can scuba dive, explore ancient Mayan ruins, shop at the famed Fifth Avenue in Playa del Carmen, and enjoy the finest open-air dining- all in the same day! Or, just settle in along the lagoon-style pool or expansive beach and let the resorts warm, attentive service indulge your every whim. All in all, its a vacation experience thats full of life.

Enjoy four refreshing pools, non-motorized watersports, three lighted tennis courts, supervised mini club for kids, a fitness center and a PADI scuba center. The spa (fee) is an ideal spot for tranquility and indulging in a relaxing treatment or massage.

Enjoy two buffets, five la carte (dining restrictions apply), a grill/snack bar, and seven bars and lounges, including a swim-up bar. By night, there's live entertainment at the theatre, and much more.

One of the privileges of the IBEROSTAR Tucan Hotel is its proximity to the Yucatan Peninsula's wonderful fine sand beaches and crystal clear waters, particularly near spectacular Playa del Carmen. Just a few steps are all that separates you from relaxing on majestic beaches. Though you may never want to leave, the resort is within walking distance of popular Fifth Avenue in Playa del Carmen.

Find out more about Iberostar Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
The IBEROSTAR is approximately 30 miles from the Cancun Airport, just a few minutes from Playa del Carmen. The resort is situated directly on the beach, within view of the island of Cozumel.
Address: AVE XAMAN-HA LOTE HOTELERO NO 2
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-877-2
Toll Free Phone: 888-923-2722
Fax: 011-52-984-873-0424
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (0.5 miles)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
There is a lake pool, kids pool, activity pool and adult pool. The spectacular 36,000sq ft lake pool has a central island covered with palm trees complete with a jacuzzi.The adult pool is in the rocks of a cenote, with a beautiful cascading waterfall.
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary.
Raquet Rental Fees: Complimentary.
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Paddle Boats: Complimentary
Wind Surf: Complimentary
Other Sports Available
Other Sports: 1 hour on complimentary snorkleing equipment rental.
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
IBEROSTAR Tucan is a luxurious All-Inclusive beachfront resort in perfect harmony with the environment. Fully appointed rooms with balconies or terraces are housed in bungalow style 3-story units surrounded by 28 acres of lush, exuberant gardens. The resort features a jungle-style garden, a large lake pool, nightly entertainment, three lighted tennis courts, and world class diving instruction with state-of-the-art equipment. Beach: The IBEROSTAR Tucan is situated directly on a 1/8 mile stretch of white sandy beach. There is a 5- Star SCUBA Diving Center offering optional dives for certified divers and certification courses for new divers ($) Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 350
Year Opened: 1997 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Springbreakers. Dinning A La carte men are required shirts with sleeves, pants, and proper shoes.
ROOM TYPES
SUPERIOR JUNIOR STE OCEANFRONT
Spacious junior suite offers 409 square feet with a private terrace and an ocean view and direct access to the beach.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE OCEANFRONT
Spacious junior suite offer an area of 377 square feet with a convenient location close to the beach and pool, first and second floor.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD ROOM
The rroms are 377 square feet and tropical view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE
Spacious junior suite offer an area 409 square feet with a tropical or jungle view.
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD FAMILY ROOM
The rooms are 754 square feet and with 1 king bed and a guaranteed connecting room with two double beds.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR STANDARD ROOM
Superiour guestroom offers an area of 377 square feet with a priority location conveniently close to beachand pool.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
DINING
IBEROSTAR Tucan features 1 meal plan options:
All Meals, Drinks & Tips-All
There are 7 Restaurants at IBEROSTAR Tucan:
La Gondola - An a la carte Italian restaurant, reservations are required. There is an elegant dress code, gentlemen are requested to wear slacks (no jeans). Hours are 6:30 to 10:30 pm.
La Hacienda - An a la carte Mexican restaurant. Reservations required for dinner. Casual/formal dress code. Open for buffet-style lunch.
El Bonsai - Japanese cuisine served a la carte. Open for dinner only. Reservations required. Casual/formal dress code.
Tulum - The main restaurant serves delicious buffet-style meals, featuring show cooking and special theme nights. Open for breakfast, lunch, and dinner. Reservations required for dinner.
Restaurant Cozumel -
Palapa Uxmal - Located by the pool serving international dishes a la carte. Open for dinner and lunch. Reservations required for dinner. Casual/formal dress code.
La Marimba - An a la carte grill steakhouse, reservations are required. Gentlemen are requested to wear slacks or Bermuda shorts (no jeans). Hours are 6:30 to 6:30 to 10:30 pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Bike Tours, Olympic Games, Air Rifles, Archery, Volleyball, Dance Classes, Spanish Classes, Water Basketball, Waterpolo.
Nightly Activities & Entertainment:
Nightly Entertainment with Live Band (Horror Show, Mexican Show, Las Vegas Movie), and theme parties.
CHILDREN'S PROGRAMS

Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Teen Disco
Babysitting Fee: Fee Required
Advance Notice for Babysitting: 24 hrs

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
6507 Recommend
6507 past Apple Vacationers would recommend IBEROSTAR Tucan to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 7066reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
THOMAS F.
Jun 27 2018
The hotel staff are wonderful in the restaurants, bars, entertainment and maid service. The pool was exceptionally clean. You never want for a drink with the awesome wait staff. The rooms were good - not plush but clean. The beach is beautiful. The ocean has waves which was a lot of fun. My only negative with this resort is the lack of beach chairs. I was on the beach at 8:30 every morning and only one day did I get a chair at the beach. You travel all this way for the beach - not the pool!! Get many more beach chairs - policing the "reserved" chairs does not work. The rest of the resort was great, especially the staff!
Customer Rating: 

Iberostar Tucan - Even with rain for 4 days
HEIDI S.
Jun 22 2018
Took my elderly parents for a long weekend there, Great hotel, great staff, great food, Terrible Weather! Rained from the time we got there until we left, but the staff couldn't do enough for you! The disappointment from the weather you cant change, it was still a great vacation
Customer Rating: 

Great Family experience
RONALD B.
Jun 07 2018
Overall great experience for family vacation. lots to do or just sit at pool and beach and relax. food and drinks were great and tropical setting was beautiful.
Customer Rating: 

Iberostar, Tucan
JOHN O.
Apr 27 2018
Of all the hotels I've stayed on I think the Iberostars have the most talented entertainers and the most cheerful staff.
Customer Rating: 

Iberostar Tucan
BJORN H.
Apr 22 2018
This was our 5th time at the Iberostar Tucan and as always our stay met or exceeded our expectations. The property is well maintained and clean. The staff is fantastic and are doing an incredibly job making your vacation special. We love it at Tucan and will be back. Thank you!
Customer Rating: 

A great place to get away
MICHAEL W.
Jan 30 2018
We found this resort mostly excellent. The food was not up to what we had thought it would be. The service in the morning in the buffet was slow and the servers did not speak English well. The atmosphere and grounds were excellent. The beach was beautiful. We loved the animals everywhere and the path through the woods. We would recommend this resort to people wanting to get away and to families
Customer Rating: 

Terrible Food and Service
CHRISTOPHER B.
Jan 17 2018
Staff was very unfriendly and not helpful with basic requests. Beach was beautiful and a close walk to Playa del Carmen. The landscape and pool was beautiful but the lack of edible food and service ruined the experience.
Customer Rating: 

Firts Time in Mexico
AYA O.
Jan 02 2018
My family had spent seven days in Iberostar Tucan and had a wonderful time there. We were looking for a relatively small all-inclusive resort with great food and a beach that you can walk to. Excellent service. Multiple restaurants to choose from that offered great food and great service. Beautiful ocean which was warm enough to swim in and beautiful sandy beach.
Customer Rating: 

Iberostar Tucan - The Neglected Stepchild
SEAN B.
Dec 28 2017
Our visit to the Iberostar Tucan was our fourth trip to an Iberostar resort in or around Mexico. We chose the resort because we wanted to stay with a chain we enjoyed and so we could visit a new part of Mexico we had not been to yet. Overall, I would only recommend visiting Iberostar Tucan if you have young children or are on a tight budget. After checking in with the front desk, the concierge nor hotel staff offered to show us where our rooms were or give us a breakdown of hotel operations (hours of operation, towel or room service, etc). They essentially told us to kick rocks and figure it out for ourselves. When we arrived to our room we were immediately greeted by dated, and concrete, decor. Our bathroom ceiling was filled with more mold than seventy three containers of blue cheese. The bed linens were noticeably dirty...nothing screams "sleep in me" like the site of strangers hair laying gracefully across the freshly pulled back sheets. The fridge had three beers, which I chose to pour over my eyes to drown my sorrows. The design and layout of the hotel, rooms, and pool were incredible. Very unique, very beautiful, and true to the Iberostar brand. The main pool lacked a swim up bar, but not too far away is a separate "grotto" where a small pool bar is located - essentially a hanging place for the degenerates of the resort (myself included). Hotel staff, while kind and polite, were untrained or not skillful. On five separate occasions, we attempted to make dinner reservations, only to have had incorrect or inaccurate reservations made. During our four night stay, we were only able to visit a restaurant once. To hopefully rectify the situation we spoke to management who told us to pound sand (they couldn't help us get reservations). This wasn't a huge issue for myself as I decided to only consume liquid for the remained of the trip - beer. TLDR; I had an okay time at an okay resort and paid an okay amount of money. If you like beer, dirty hotel rooms and staff, I highly recommend you visiting this resort.
Customer Rating: 

JOANNE M.
Dec 14 2017
Requested a Junior suite on upper floor with ocean view but my room was on ground level looking out at a sea of bodies and chairs. Was told they had the same room one floor above and after seeing it was very satisfied. told the room was less money but am now struggling to get my refund. Although the hotel says requests are not 100% satisfied but have to wonder why for they had availability on second floor. The hotel and grounds are beautiful but the food is either average or below which was disappointing. The shows were so.......lould they gave many a headache and certainly hindered the enjoyment. Lastly, as careful as we were not to drink any tap water we are suffering on our return either from water in soups, tea coffee etc. I would think that it would be safer at such a large resort
Customer Rating: 

SCOTT B.
Dec 06 2017
This was our 5th time to the Iberostar Tucan. I think it improves each time we visit. Everything was perfect from check in to check out! I will definitely recommend this hotel to family and friends and we will be back again!
Customer Rating: 

TripAdvisor Traveller Reviews
Amazing food & staff...
Steelersmith, Sheffield
Thu Jul 12 12:37:17 EDT 2018
Just come back from an amazing week stay at the Iberostar Tucan...the hotel is absolutely massive and set it amazing grounds with an amazing jungle in the middle. There is a lovely feel as soon as you arrive at the Iberostar with it being all open air...the staff as soon as you check in couldn’t be more helpful as soon as you want anything or run out of food or drink they are there asking if you want another one. The hotel consists of 3 main bars the lobby bar, the theatre which is shared with the sister hotel and the sports bar. There is also the adult swim up bar which we spent many an afternoon in. It has one main buffet restaurant which has brilliant amount of choice you will never get bored. There are also 5 other restaurants you can book into during your stay (3 if your there for a week or 5 if your there for 2) we went to the Italian, Japanese & Mexican and fully recommend all 3 the food was Devine, the best food we had was at those restaurants that’s not to say the food in the main restaurant wasn’t great cause it was. The rooms were very traditional which wasn’t to my taste but I’m guessing it is a selling point as one of the remaining hotels in that style. It would be my only negative about the hotel, I feel the rooms need updating to more modern fittings but that’s personal opinion of cause. Another massive selling point about the hotel is the jungle you get to walk through everyday to go to the pool where there are monkeys swinging from the trees which is quite an experience. The pool itself is huge as it caters for both the Tucan and it’s sister hotel, with the pool being so busy it never seemed that busy even though all the sun beds were being used. There is also a sports pool as well. At the end of the pool the hotel goes straight onto the beach it literally is paradise. Overall a wonderful stay.

Beautiful Scenery
mugoldenwarrior, Rome, Italy
Mon Jul 09 12:42:51 EDT 2018
The best part was the walk from the lobby to the rest of the resort! It was so cool walking through the jungle pathways and seeing all the animals. It might seem confusing at first, as Tucan is connected to Iberostar Quetzal and they share the same amenities, but they're shown as different resorts. Room was always in good condition. Food options vary, but the buffets usually had similar options. Pool staff always had fun games going on.

It's all in the details
KK66, Boston
Thu Jul 05 11:56:23 EDT 2018
Just returned from ten sun filled days. Check in easy. Greeted by Bell Hop. Friendly and warm. Brought to our room via golf cart. Nice touch. Weather perfect. Seaweed off and on but staff try to keep this controlled as best they can. Beach sand is fine, white and soft. Time Share representative tried to grab us on arrival, but we were not interested in spending several hours to get the hard sell and free massage. Did not receive our discount coupons and had to ask for them a few days into our stay Booked a ground level Ocean Front Junior Suite (no elevators) which had one king and two couch/twin beds, that offered enough room for 3-4 (crowded beyond 3) Room is large, with decent bathroom, slightly too firm mattress). No dressers/drawers for clothing, but shelves contained in the closet along with hangers. There is task/reading lighting, as well as overhead lighting near hallway and near TV. They should have thought about getting rid of the standing lamp and put an overhead with fan over the couch/twin-sitting area to allow for more clothing storage. Small enclosed area outside with seating for two, a drying station for wet bathing suits (genius), with a gate that opens up into the Prestige Area ($$ cost upgrade). Towels in bathroom soft. Toiletries are very pedestrian and could use upgraded items. Rain shower and handheld shower were average. They need a rubber mat inside the shower. It is sloped and slippery. This is treacherous for any disabled or elderly customers Fridge is small but stays cold and holds soda, beer, water, a bottles of wine we ordered with room service. Large bottles of water to use for teeth brushing and coffee maker are made available. Housekeeping was great. Nice towel animals each day. A/C and overhead fan worked great. Short walks to everything. Paths in the jungle and the walkways lit with lovely lantern like lights. Animals were fun to look at. Male peacocks were on the prowl for the few females. Adorable. Pool is large, perfect temp. Towel Game is in full force. People claim chairs with coconuts, floats, flip flops. Most are taken by 8:30 or 9am. Butlers do go around and check to see if chairs are occupied, but everyone still thinks they own the real estate. Pool service is mediocre at best. Very lackluster and scarce. Had to stand in line to get drinks most of the time and the bartenders were fine. Drinks were good. No straws and served in reusable cups. Very Eco- Friendly which was appreciated. Kids Club/Star Camp staff. These employees are truly stars in their own right. Ana Luz, Vanesa, Hugo, Ana, Alan, Fernanda, Alberto, Paul, Adrian. We had our 8 year old with us and she loved every minute of Star Camp. They are available from around 10:30 am to 10:30 pm and have the children busy all of the time. They take them to lunch, snacks, dinner. Play games, have movies on the beach. They have a kids show before the main show every evening, and children partake if they want to. The warmth, love and attention they show to each child is spectacular. They give you a little update each day and really get to know each child. They deserve special recognition for the work that they do so tirelessly. I really cannot say enough wonderful things about these employees. Bravo to them!! The pool entertainment is okay, but the playlists for the songs need to be changed up. If I heard "Good Morning, Good Morning" and "Hey Baby" song one more time, I thought my head would explode. The food: This is where the resort falls short. Buffet near the pool was very pedestrian. Most food was cold and the cooks were not friendly at all. Service was spotty and inconsistent. Sometimes we were greeted, many times not. Buffets at Cozumel and Tulum better. Food still lacked inspiration and very mediocre. There was no cohesiveness to what was offered (jams and syrup near the fruit?) and random cold cuts, plates of cold fish on plates that were not kept chilled). A la carte restaurants all had the same odd theme...the starter buffet that had an weird assortment of themed cold cuts, cheeses,salads and fish. They would be better served to have a wonderful salad bar with a starter soup for the guests. Mediterranean restaurant had the nicest ambiance and food was good. Japanese one was a hellishly hot atmosphere and our chef was clearly new and out of his element. Other tables were entertained by their chef, but ours just made a mess and continued to scrape the hot grill. Italian and Mexican were not great Steak house was the best. Room service is quick but the menu is very limited and does not start until 11am We love to have this as our wake up call in the mornings on vacation and this was the first time we could not. Cigar bar was adorable the woman that works there was lovely Did not have a massage, as $168 per person for 80 minu tes is highway robbery. The coupons they give you are not very useable. We used ours for wine (you have to spend $60 to get $30 off, which was fine) The other discounts were not worth it.

Lovely week in the sun
Madhez, Sunderland, United Kingdom
Wed Jun 27 06:37:29 EDT 2018
Just returned from a week at this hotel I also upgraded my room to block 11 lovely view of the beach n sea from my room and paid for star prestige ($413 US dollars up grade for the two well worth it) From arriving at the hotel (no welcome drink offered night I arrived, noticed others been offered them while I was waiting to check out) Thoroughly recommend star prestige as upgrade being picked up by Edgar from tucan reception and took to star prestige lounge to finish upgrade lovely lounge where Laura and Danielle finished booking me in and Samuel was perfect barman Edgar dropped me off at block 11 and was lovely room with view of path leading to beach facing sandos playacar hotel Lovely time at the beach perfectly spoilt by alfonso and ana and the other girls going round taking drink orders whilst lying on by bed Big pool get there early if you want a decent bed by the pool but don't leave your towel for ages as they do leave signs on your bed and I find it's selfish not using the bed, go to the pool party if you can Food could be warmer I did find it was on the cool side don't know if that was why I had gastroenteritis or if it was off the ice cream stand (did notice it was being fixed for final 3 days I was there) so you couldn't get icecream, except if you like mr whippy which was next to burgers hotdogs etc All in all couldn't fault any of the staff everybody going Hola walking past Don't leave it too long to visit this hotel don't let it turn into a riu hotel leave the atmosphere in there

Mexico holiday
frank h, Peterborough, United Kingdom
Thu Jun 21 04:11:17 EDT 2018
Iberostar toucan Playacar Mexico is a lovely hotel to stay in,best to go all inclusive the pool is large and close to the beach,there are 7 restaurants at night 5 become themed Mexican,Italian,Mediterranean,Japanese,steak house and 2 buffets so plenty of choice the themed restaurants have to be pre booked,the buffet food is good not big buffets compared to bigger hotels but there is a good choice and it’s different every night we had no problem filling our plates and going back for more,if you choose the have house wine with your meal at the themed restaurants free but if you have specialty wine you will be charged,the grounds are lovely on the way to the pool/beach you pass through what looks like a jungle of sorts very nice,there is wildlife around and if you are lucky enough you may see the howler monkeys that live in the trees,outside the buffet restaurants there are ponds one has koi carp and the other has terrapins if you sit near the ponds the carp and terrapins with be on the look out for some bread,the hotel has shows on you can go and see,the show area is large plenty of seats,a large stage some shows are audience participation 2 shows are a group singing rock songs(good) and a magician(good) no need to go to the bar for drinks as there are waitresses to get drinks for you,in the hotel room you have a fridge which is filled with beer,soft drinks and water,use the water to make tea/coffee and when you brush your teeth,don’t use the water from the tapes,the staff are all very helpful from the cleaning staff to the senior staff,you can book trips from the hotel if you wish,probably best to take Mexican pesos to spend you can use American dollars,the sun loungers on the beach are free,there is a kids club for the little ones,near the beach there is a snack bar and a ice cream bar both have certain opening times,the weather is unpredictable sunny and hot then it can pour down with rain and mozzies beware they can bite you to bits,the hotel is a really nice place to stay our holiday there was great,we did use the spa had a massage and used the heated pool in the spa lovely,iberostar tucan Playacar Mexico a lovely hotel



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