Cancun

IBEROSTAR Tucan


Email | Share |
All Inclusive    

Exceptional Values!
Honeymoon:
Bottle of champagne, fruit basket, and IBEROSTAR gift.
Family: Family: First child 12 & under Stays, Plays & Eats Free (valid 5/01-10/31/17).

IBEROSTAR's Premium Collection: IBEROSTAR Tucan is an all-inclusive beachfront paradise set in perfect harmony with the environment. Fully appointed rooms with balconies or terraces are housed in bungalow style three-story units surrounded by 28 acres of lush, exuberant gardens. The hotel has been converted into a natural habitat for countless species including monkeys, and different types of birds, such as the royal palm turkey, plus fish and turtles. The IBEROSTAR Tucan has proudly received the Green Globe certification.

Enjoy a refreshing pool with swim-up bar, plus an immense three-section pool in an oasis on the edge of the jungle. More great places to play include three lighted tennis courts, supervised mini club for kids, a fitness center and a PADI scuba center. The hotel's spa (fee) is the ideal spot for tranquility and indulging in a relaxing treatment or massage.

Enjoy five restaurants (buffet and a la carte -dining restrictions apply) plus a grill/snack bar, and seven bars and lounges. By night, there's live entertainment at the theatre, and much more.

One of the privileges of the IBEROSTAR Tucan Hotel is its proximity to the Yucatan Peninsula's wonderful fine sand beaches and crystal clear waters, particularly near spectacular Playa del Carmen. Just a few steps are all that separates you from relaxing on majestic beaches. Though you may never want to leave, the resort is within walking distance of popular Fifth Avenue in Playa del Carmen.

Find out more about IBEROSTAR Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
The IBEROSTAR is approximately 30 miles from the Cancun Airport, just a few minutes from Playa del Carmen, and right next to an 18-hole golf course. The resort is situated directly on the beach, within view of the island of Cozumel.
Address: AVE XAMAN-HA LOTE HOTELERO NO 2
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-877-2
Toll Free Phone: 888-923-2722
Fax: 011-52-984-873-0424
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (0.5 miles)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
There is a lake pool, kids pool, activity pool and adult pool. The spectacular 36,000sq ft lake pool has a central island covered with palm trees complete with a jacuzzi.The adult pool is in the rocks of a cenote, with a beautiful cascading waterfall.
Golf: ONSITE
Iberostar Playa Paraiso Golf Course Located within the Iberostar Playa Paraiso complex. First tee time available is 6:30 am
PD Dye course design. Par 72.
Holes: 18
Lessons Available
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary.
Raquet Rental Fees: Complimentary.
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Paddle Boats: Complimentary
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
IBEROSTAR Tucan is a luxurious All-Inclusive beachfront resort in perfect harmony with the environment. Fully appointed rooms with balconies or terraces are housed in bungalow style 3-story units surrounded by 28 acres of lush, exuberant gardens. The resort features a jungle-style garden, a large lake pool, nightly entertainment, three lighted tennis courts, and world class diving instruction with state-of-the-art equipment. Beach: The IBEROSTAR Tucan is situated directly on a 1/8 mile stretch of white sandy beach. There is a 5- Star SCUBA Diving Center offering optional dives for certified divers and certification courses for new divers (there's an extra charge for these services) Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 350
Year Opened: 1997 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Springbreakers. Dinning A La carte men are required shirts with sleeves, pants, and proper shoes.
ROOM TYPES
SUPERIOR JUNIOR STE OCEANFRONT
Spacious junior suite includes one king bed and two double beds, oceanfront views, and direct access to the beach. Room also features room service, a minibar, unlimited reservations at specialty restaurants, and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE OCEANFRONT
Spacious junior suite includes one king bed or two double beds, a private balcony with beautiful oceanfront views, and convenient location to the pool. Room also featuresdaily turndown service, complimentary access to the Hydrotherapy pool, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD ROOM
Guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden or jungle views. Room also includes a minibar, a ceiling fan, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE
Spacious junior suite includes one king bed , a private balcony with garden or jungle views, a mini bar, complimentary access to Hydrotherapy Pool at Spa Sensations, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD FAMILY ROOM
Room with 1 king bed and a guaranteed connecting room with double beds; each includes a private balcony with garden or jungle view and a bathroom with vanity sink and shower. Minibar stocked daily with beer, soft drinks and bottled water.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR STANDARD ROOM
Superiour guestroom includes one king bed or two double beds, a fully-equipped bathroom, a private balcony, and upgraded amenities.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
DINING
IBEROSTAR Tucan features 1 meal plan options:
All Meals, Drinks & Tips-All
There are 7 Restaurants at IBEROSTAR Tucan:
La Marimba - An a la carte grill steakhouse, reservations are required. Gentlemen are requested to wear slacks or Bermuda shorts (no jeans). Hours are 6:30 to 6:30 to 10:30 pm.
La Gondola - An a la carte Italian restaurant, reservations are required. There is an elegant dress code, gentlemen are requested to wear slacks (no jeans). Hours are 6:30 to 10:30 pm.
La Hacienda - An a la carte Mexican restaurant. Reservations required for dinner. Casual/formal dress code. Open for buffet-style lunch.
El Bonsai - Japanese cuisine served a la carte. Open for dinner only. Reservations required. Casual/formal dress code.
Tulum - The main restaurant serves delicious buffet-style meals, featuring show cooking and special theme nights. Open for breakfast, lunch, and dinner. Reservations required for dinner.
Restaurant Cozumel -
Palapa Uxmal - Located by the pool serving international dishes a la carte. Open for dinner and lunch. Reservations required for dinner. Casual/formal dress code.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Bike Tours, Olympic Games, Air Rifles, Archery, Volleyball, Dance Classes, Spanish Classes, Water Basketball, Waterpolo.
Nightly Activities & Entertainment:
Nightly Entertainment with Live Band (Horror Show, Mexican Show, Las Vegas Movie), and theme parties.
CHILDREN'S PROGRAMS

Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Teen Disco
Babysitting Fee: Fee Required
Advance Notice for Babysitting: 24 hrs

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
6181 Recommend
6181 past Apple Vacationers would recommend IBEROSTAR Tucan to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6123reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Nice discovery
Boutch2017, Laval, Canada
Mon Jan 23 17:49:26 EST 2017
Read nice reviews but had never been there before. What a nice site!!! We loved the resort setup and size. Good pool, beautiful beach and loved the food too. The shows were ok and, in general, no complaints on drinks. Nice room with very comfortable bed (above average).

Wonderful vacation spot
T2294EYdan, Woodbury, Minnesota
Sun Jan 22 10:43:39 EST 2017
Pros: Great white sand beach with miles to walk and nice aqua colored water to swim in; Wonderful friendly staff, especially Lester and Alejandro who worked with my son on his homework; good nightly entertainment, pretty good food, palapas cover all the pool chairs for those who want shade, large pool and plenty of orchestrated activities, Howler monkeys and all the other wildlife in the jungle were fun to watch; beautiful grounds. Cons: nice shower but no tub if that's important to you; food was overall very good but the mash potatoes were reconstituted dehydrated and the guacamole was not as good as the guac at the Iberostar in Cozumel.

Great Facility and Location; Cheap Alcohol and Food; Indifferent Service
TJ_Shaker, Shaker Heights, Ohio, United States
Sun Jan 22 04:54:09 EST 2017
We just completed a one week stay at the Iberostar Quetzal/ Tucan (Jan 14-21, 2017) with several friends. We booked a beachfront room. During previous visits to the Cancun area, we have stayed in non-beachfront rooms at two other Riviera Maya all-inclusive resorts, both closer to Puerto Morelos—Excellence Riviera Cancun (in March 2012) and Valentin Imperial Maya (in November 2014). By comparison, Iberostar Quetzal/Tuscan (IQT) was much less expensive than Excellence and was comparably priced with Valentin. As in all things, you get that for which you pay. Here are my observations. The Quetzal and Tucan resorts are, for all intents and purposes, the same resort. We booked rooms at Quetzal but upon arrival we were assigned rooms on the Tucan “side” of the resort. The two lobbies are mirror images with slightly different shopping options (for example, the cigar bar and wedding planner are in the Quetzal lobby and the jewelry and sunglass shops are in the Tucan lobby). There is no direct path between the lobbies. However, guests at either resort share all the same amenities (same pools, same beach, same restaurants, and same show theater). IQT is co-located with several Riu/Wyndham resorts and a few residential homes and small shopping areas within a gated secured community called “Playacar” south of Playa del Carmen. If you want to venture off the property a short distance either to get a few items of food or alcohol not found on the property (more on that later) or for modest shopping, these stores can be found in a short walk within the gated community. Many more shopping options can be found in downtown Playa del Carmen which is a much longer walk or short cab ride away. I don’t think we can say enough positives regarding the quality of the overall facilities. The beach is wide, well maintained, with plentiful seating both under shade and in the sun. Of the resorts we have visited, this beach had by far the greatest activity (perfect for people watching as well as lounging). Thus, if you are looking for a quieter, more secluded beach, this may not be the property for you. Similarly, the pool has ample seating, mostly with available shade. In fact, at times, we had difficulty locating seating in the sun around the pool. This is very different from the other resorts we have visited (where seating with available shade was always at a premium). The swim up bar is in a small, somewhat-secluded pool separate from the main pool. There is ample seating, but during our stay, the bar was staffed by only a single bartender. This generally meant that you had to wait for your drinks. Between the pools and the theater/lobby/main restaurant area there is a small wooded “natural” area with various walking paths and a variety of wildlife. Peacocks are present throughout the property. Chimps are also present, though they move around quite a bit. We found the walks through this wooded area oddly enjoyable each day as we moved back and forth between our rooms and the lobbies/restaurants. Because IQT was so much less expensive than the other resorts where we have stayed, we elected to upgrade to a beachfront room. We were very pleased with this decision all week. There are several advantages to the beachfront rooms. The obvious advantages are the ability to enjoy the beach view and ocean sounds/breeze later into the evening and in the early morning from the comfort of your room. The not so obvious advantages are that you are assured to be staying well away from the theater which is loud well into the evening and very close to the pool and beach such that you are a short walk from each to your room should you want to visit your room during the day. Some of the rooms are a significant distance from the beach—something that is true with most resorts though wasn’t with Excellence’s lay-out. The room was much smaller than the rooms in the other resorts in which we have stayed. But, it was plenty large for our needs and the amount of time we stayed in the room—which wasn’t much. On the negative side, the food and alcohol choices did not compare well with our other experiences. We put this under the heading of you get what you pay for. On the alcohol front--top shelf rum and tequila options were limited and whiskey options were non-existent unless you purchased a cigar. The best scotch option is Johnny Walker Red and could only be found at two bars—the lobby bar on the Tucan side and in the “Sports” bar. Ballantine’s (8 yr) and Passport Scotch are the options at most of the other bars. Similarly, Jim Beam is the only practical Kentucky whiskey choice. Some bars had no scotch options or reduced their choices during our stay. For example, Ballantine's was initially available at the swim up bar but was not available there later in the week. Wine choices were extremely limited and never very good. Beer choices were also limited—you can have Dos Equis Lager or Amber. Even soda choices were limited—we could not get Diet Coke (Coke Light) stocked in our room refrigerator. The only diet soda available to be stocked in rooms is Coke Zero. These choices were—by a great distance—the most limited and low quality of the resorts we have been at. Had I known about the alcohol and soda situation, I would have purchased a bottle of a good scotch and several bottles of Coke Light before arriving at the resort. I could have done so by walking a short distance from the resort after arrival and probably should have done so (upon reflection). One other observation, asking for top shelf liquor did not result in always getting it. On several occasions, I asked for Bacardi Rum (either Light and Anejo) in drinks (mostly with Diet Coke) from servers (both on the pool deck/beach and at the lobby bars) only to get something very different. This was very frustrating and could not be due to a lack of tipping (we were one of the very few patrons who were consistent tippers throughout our stay—a little more on that latter). On the food front—high quality dining is wholly missing. We enjoyed “good” meals in a couple of the restaurants. But, no meal was better than average and several meals were well below average. The buffets are plentiful but very unremarkable. Little things are missing. The best example of the economy in delivery of food service is the very low quality margarine passed off as butter at the buffets. Actual butter is only served in the single service cups which are not made available at all times in all of the buffets. That said, the resort has a burger/hot dog/fry bar open right off the beach during the day and offers both solid and soft ice cream right off the beach also during the day. Additionally, a limited breakfast buffet and later a lunch taco bar are available right off the pool decks in addition to the more complete breakfast and lunch buffets nearer to the lobbies. So, the limited quality of the food is somewhat offset by convenience in delivery near to the pools and beach. One additional food service observation…many Riviera Maya resorts—IQT among them—are imposing limits on the number of dinner reservations for guests based upon lengths of stays. We booked and paid for our reservations before these limitations were announced. Nonetheless, the limitations were imposed upon us during the stay. I think I would have cared more had the food in the buffet not been generally better than that we experienced in the specialty restaurants. I believe that this cost savings move is wrong headed and hope that the resorts that continue this practice suffer a loss in attendance as a result. When I travel to an all-inclusive, I expect to tip freely for service. I typically bring about $200 in singles for the purpose. In the past, I believe I have been rewarded in this effort by better service (either shorter waits for service and/or drinks made with better liquors without explicit request). At IQT I saw almost no tipping or very little tipping. Servers clearly did not expect to get tips and often left their drinks without waiting for a tip. My observation is that I did not discern any perceptible improvement in quality of service even with tipping (other than in connection with maid service for the room). Thus, were I to visit this property again, I would take the $200 in tip money I had set aside and apply it instead to buying food and beverages in the shops in Playacar or in town. In conclusion, while we enjoyed our stay, I think it is unlikely that we will return to this property.

a good resort 4* out of 5* for me
thephoenixrisesagain, Toronto, Canada
Sun Jan 22 00:13:04 EST 2017
The resort is very nice, good beach, nice pool, entertainment in evenings. staff very attentive to grounds and your room. The breakfast, lunch, dinner buffet food was well presented, nice decoration, good variety, many cold meats, cheeses, condiments, pastas, desserts, at each meal etc. Breakfast offered many choices, bacon, eggs, sausage, cereal, French toast, Mexican dishes, a toaster for your bread, lots of juices, My one complaint is, that hot food such as scrambled eggs, bacon, sausage, home fries were not hot due to outdated server equipment, They need steam tables NOT the hot plates they are using for 20+ years, they don't keep food hot. Breakfast/Lunch was available in the main dining rooms or at the pool palapa Several speciality restaurants are available, book them right away on your arrival, as reservations fill up fast. You are entitled to 3 specialty restaurant dinners all inclusive. Italian, International, Japanese, Mexican, steak house. I recommend the Italian and steak house I visited. The Tucan side is for families and the Quetzal side adults only so you know when booking. It is an hour drive from Cancun airport, and like all resorts, has a great deal of security to get into resort driveway, front lobby and beach. There are activities daily. I will give it 4 out of 5 stars.

Great resort fabulous beach
JimDebH, Oakbank, Manitoba Canada
Sat Jan 21 04:03:28 EST 2017
Check in at the hotel was quick and the staff very friendly and helpful. We later wanted to pay for an upgrade in our room and this also was done very quickly as soon as a room was available. I would recommend getting a room closer to the beach if possible, although some people may like the jungle rooms better. The resort is not that large and is paired with the Iberostar Quetzal, which is basically the same. You can also use the Iberostar facilities on Cozumel and the Iberostar Parasio. Nice options if you want to make a day trip. The hotel was very clean, rooms, lobbies, grounds were great. For me, the beach was the best, great sand, water was nice, lots of palaces, activities, beach restaurant and bar service. There is a portion of the grounds that has paths that wind thru a jungle area, you can see various animals, birds and howler monkeys in this area. The pools are nice, although we didn't use them much, we prefer the beach. The buffets were very good, could always find something that we liked. Tried four of the five a la carte and they all were very nice. We really liked that we were able to get great coffee at any restaurant or bar. Bar service was great, not extreme waits at any time. The nightly entertainment was he usual, we checked out several of them. Overall for the money I would say this is a good resort to go to, I would return anytime.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.