Cancun

IBEROSTAR Tucan


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All Inclusive    

2018 Exceptional Values
Honeymoon:
Bottle of champagne, fruit platter, and Iberostar gift.
Family: First child 12 and under Stays, Plays & Eats Free (valid 5/01-10/31/18).

Iberostar's Premium Collection: Visiting Iberostar Tucán is like escaping to a different world; a world of lush vegetation, exotic animals, and the finest amenities. The resort is literally alive with colorful peacocks, chattering monkeys, fish, turtles, and happy guests. Here, you can scuba dive, explore ancient Mayan ruins, shop at the famed Fifth Avenue in Playa del Carmen, and enjoy the finest open-air dining- all in the same day! Or, just settle in along the lagoon-style pool or expansive beach and let the resorts warm, attentive service indulge your every whim. All in all, its a vacation experience thats full of life.

Enjoy four refreshing pools, non-motorized watersports, three lighted tennis courts, supervised mini club for kids, a fitness center and a PADI scuba center. The spa (fee) is an ideal spot for tranquility and indulging in a relaxing treatment or massage.

Enjoy two buffets, five la carte (dining restrictions apply), a grill/snack bar, and seven bars and lounges, including a swim-up bar. By night, there's live entertainment at the theatre, and much more.

One of the privileges of the IBEROSTAR Tucan Hotel is its proximity to the Yucatan Peninsula's wonderful fine sand beaches and crystal clear waters, particularly near spectacular Playa del Carmen. Just a few steps are all that separates you from relaxing on majestic beaches. Though you may never want to leave, the resort is within walking distance of popular Fifth Avenue in Playa del Carmen.

Find out more about Iberostar Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
The IBEROSTAR is approximately 30 miles from the Cancun Airport, just a few minutes from Playa del Carmen. The resort is situated directly on the beach, within view of the island of Cozumel.
Address: AVE XAMAN-HA LOTE HOTELERO NO 2
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-87...
Toll Free Phone: 888-923-2722
Fax: 011-52-984-873-0424
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (0.5 miles)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
There is a lake pool, kids pool, activity pool and adult pool. The spectacular 36,000sq ft lake pool has a central island covered with palm trees complete with a jacuzzi.The adult pool is in the rocks of a cenote, with a beautiful cascading waterfall.
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary.
Raquet Rental Fees: Complimentary.
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Paddle Boats: Complimentary
Wind Surf: Complimentary
Other Sports Available
Other Sports: 1 hour on complimentary snorkleing equipment rental.
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
IBEROSTAR Tucan is a luxurious All-Inclusive beachfront resort in perfect harmony with the environment. Fully appointed rooms with balconies or terraces are housed in bungalow style 3-story units surrounded by 28 acres of lush, exuberant gardens. The resort features a jungle-style garden, a large lake pool, nightly entertainment, three lighted tennis courts, and world class diving instruction with state-of-the-art equipment. Beach: The IBEROSTAR Tucan is situated directly on a 1/8 mile stretch of white sandy beach. There is a 5- Star SCUBA Diving Center offering optional dives for certified divers and certification courses for new divers ($) Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 350
Year Opened: 1997 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Springbreakers. Dinning A La carte men are required shirts with sleeves, pants, and proper shoes.
ROOM TYPES
SUPERIOR STANDARD ROOM
Superiour guestroom includes one king bed or two double beds, a fully-equipped bathroom, a private balcony, and upgraded amenities.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR JUNIOR STE OCEANFRONT
Spacious junior suite includes one king bed or two double beds, oceanfront views, and direct access to the beach. Room also features room service, a minibar, unlimited reservations at specialty restaurants and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE OCEANFRONT
Spacious junior suite includes one king bed or two double beds, a private balcony with beautiful oceanfront views, and convenient location to the pool. Room also featuresdaily turndown service, complimentary access to the Hydrotherapy pool, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD ROOM
Guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden or jungle views. Room also includes a minibar, a ceiling fan, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE
Spacious junior suite includes one king bed , a private balcony with garden or jungle views, a mini bar, complimentary access to Hydrotherapy Pool at Spa Sensations, and more.
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD FAMILY ROOM
Room with 1 king bed and a guaranteed connecting room with double beds; each includes a private balcony with garden or jungle view and a bathroom with vanity sink and shower. Minibar stocked daily with beer, soft drinks and bottled water.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
DINING
IBEROSTAR Tucan features 1 meal plan options:
All Meals, Drinks & Tips-All
There are 7 Restaurants at IBEROSTAR Tucan:
Palapa Uxmal - Located by the pool serving international dishes a la carte. Open for dinner and lunch. Reservations required for dinner. Casual/formal dress code.
La Marimba - An a la carte grill steakhouse, reservations are required. Gentlemen are requested to wear slacks or Bermuda shorts (no jeans). Hours are 6:30 to 6:30 to 10:30 pm.
La Gondola - An a la carte Italian restaurant, reservations are required. There is an elegant dress code, gentlemen are requested to wear slacks (no jeans). Hours are 6:30 to 10:30 pm.
La Hacienda - An a la carte Mexican restaurant. Reservations required for dinner. Casual/formal dress code. Open for buffet-style lunch.
El Bonsai - Japanese cuisine served a la carte. Open for dinner only. Reservations required. Casual/formal dress code.
Tulum - The main restaurant serves delicious buffet-style meals, featuring show cooking and special theme nights. Open for breakfast, lunch, and dinner. Reservations required for dinner.
Restaurant Cozumel -
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Bike Tours, Olympic Games, Air Rifles, Archery, Volleyball, Dance Classes, Spanish Classes, Water Basketball, Waterpolo.
Nightly Activities & Entertainment:
Nightly Entertainment with Live Band (Horror Show, Mexican Show, Las Vegas Movie), and theme parties.
CHILDREN'S PROGRAMS

Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Teen Disco
Babysitting Fee: Fee Required
Advance Notice for Babysitting: 24 hrs

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
6507 Recommend
6507 past Apple Vacationers would recommend IBEROSTAR Tucan to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6954reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
A great place to get away
MICHAEL W.
Jan 30 2018
We found this resort mostly excellent. The food was not up to what we had thought it would be. The service in the morning in the buffet was slow and the servers did not speak English well. The atmosphere and grounds were excellent. The beach was beautiful. We loved the animals everywhere and the path through the woods. We would recommend this resort to people wanting to get away and to families
Customer Rating: 

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Terrible Food and Service
CHRISTOPHER B.
Jan 17 2018
Staff was very unfriendly and not helpful with basic requests. Beach was beautiful and a close walk to Playa del Carmen. The landscape and pool was beautiful but the lack of edible food and service ruined the experience.
Customer Rating: 

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Firts Time in Mexico
AYA O.
Jan 02 2018
My family had spent seven days in Iberostar Tucan and had a wonderful time there. We were looking for a relatively small all-inclusive resort with great food and a beach that you can walk to. Excellent service. Multiple restaurants to choose from that offered great food and great service. Beautiful ocean which was warm enough to swim in and beautiful sandy beach.
Customer Rating: 

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Iberostar Tucan - The Neglected Stepchild
SEAN B.
Dec 28 2017
Our visit to the Iberostar Tucan was our fourth trip to an Iberostar resort in or around Mexico. We chose the resort because we wanted to stay with a chain we enjoyed and so we could visit a new part of Mexico we had not been to yet. Overall, I would only recommend visiting Iberostar Tucan if you have young children or are on a tight budget. After checking in with the front desk, the concierge nor hotel staff offered to show us where our rooms were or give us a breakdown of hotel operations (hours of operation, towel or room service, etc). They essentially told us to kick rocks and figure it out for ourselves. When we arrived to our room we were immediately greeted by dated, and concrete, decor. Our bathroom ceiling was filled with more mold than seventy three containers of blue cheese. The bed linens were noticeably dirty...nothing screams "sleep in me" like the site of strangers hair laying gracefully across the freshly pulled back sheets. The fridge had three beers, which I chose to pour over my eyes to drown my sorrows. The design and layout of the hotel, rooms, and pool were incredible. Very unique, very beautiful, and true to the Iberostar brand. The main pool lacked a swim up bar, but not too far away is a separate "grotto" where a small pool bar is located - essentially a hanging place for the degenerates of the resort (myself included). Hotel staff, while kind and polite, were untrained or not skillful. On five separate occasions, we attempted to make dinner reservations, only to have had incorrect or inaccurate reservations made. During our four night stay, we were only able to visit a restaurant once. To hopefully rectify the situation we spoke to management who told us to pound sand (they couldn't help us get reservations). This wasn't a huge issue for myself as I decided to only consume liquid for the remained of the trip - beer. TLDR; I had an okay time at an okay resort and paid an okay amount of money. If you like beer, dirty hotel rooms and staff, I highly recommend you visiting this resort.
Customer Rating: 

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JOANNE M.
Dec 14 2017
Requested a Junior suite on upper floor with ocean view but my room was on ground level looking out at a sea of bodies and chairs. Was told they had the same room one floor above and after seeing it was very satisfied. told the room was less money but am now struggling to get my refund. Although the hotel says requests are not 100% satisfied but have to wonder why for they had availability on second floor. The hotel and grounds are beautiful but the food is either average or below which was disappointing. The shows were so.......lould they gave many a headache and certainly hindered the enjoyment. Lastly, as careful as we were not to drink any tap water we are suffering on our return either from water in soups, tea coffee etc. I would think that it would be safer at such a large resort
Customer Rating: 

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SCOTT B.
Dec 06 2017
This was our 5th time to the Iberostar Tucan. I think it improves each time we visit. Everything was perfect from check in to check out! I will definitely recommend this hotel to family and friends and we will be back again!
Customer Rating: 

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Iberostar Tucan
DANIEL H.
Nov 24 2017
This is a very nice all-inclusive resort. This was our 7th stay and we'll be back again next year. My only complaint is the quality of the buffet food. Breakfast was always cold, eggs runny, and bacon not crisp. Not enough choices any time. The alacarte restaurants are all excellent depending on your likes and dislikes. We have complained to management many times over the years. The beach is very nice as are the pools. We enjoyed the adult pool much more before they made it shallow. Also if you go, the area theme parks are terrific as are the ruins.
Customer Rating: 

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Beautiful hotel, mediocre food
JOHN L.
Nov 14 2017
Hotel was absolutely gorgeous, the staff were wonderful. The food was mediocre at best, often cold in the buffet, and the speciality restaurants were not much better. Difficult to get reservations if you don’t realize you have 3 days you can book in advance. Best to do that as soon as you get there.
Customer Rating: 

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HARRY H.
Nov 08 2017
The safe in the room kept mile functioning. I had to spend 6 hours or more in the room while they fixed it.They had to send 3 different maintenance men each time,
Customer Rating: 

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LORALEE G.
Oct 31 2017
Great hotel. Extremely clean Everything was excellemt!!!
Customer Rating: 

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ANGELA D.
Oct 24 2017
In my opinion the hotel is not quite as accommodating to tour operator guests. None of the requests that we made were honored and it seemed like the hotel didn't care that this was our 4th visit. It almost seemed like there was a battle between the hotel and the tour operators since this hotel started doing their own time share thing.
Customer Rating: 

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TripAdvisor Traveller Reviews
I'd be back in a heartbeat
beckybo0, Birmingham, United Kingdom
Tue Apr 17 11:39:23 EDT 2018
This trip was our 4th to Mexico over the last 10 years. Our very first time was to this resort in 2008, the following two were to the Iberostar Paraiso Maya. I always wanted to return to this resort due to it being smaller and more charming than its sister hotel which is on a much grander scale. I knew i should trust my instincts and return to the Tucan/Quetzal and i am so glad i did as i had what may probably be classed as one of the best holidays i have ever had. Check in was so quick and easy upon arrival. Within 15/20 minutes of arriving we were sat in our room ready and raring to go. The lobby is beautiful and the staff are so friendly. We had a top floor room in block 16 facing inwards towards the hotel. You could see the buffet restuarant through the trees. A lot of people worry about having a room located here as it is so close to the theatre where the evening shows take place & some people believe it will be really noisey. I can honestly say that the first 2 nights we did not attend the shows due to jetlag and the close proximity to the evening shows hard no impact at all upon our sleep. The food was plentiful and although i was class myself as being a "fussy eater" i always found something to eat. The pool is huge and there is always room to swim. People do reserve seats pretty early, but security go around removing towels if people are not on them by 9am- 10am freeing up the beds. The beach is one of the most beautiful i have seen with plenty of beds and spots for shade. Again, people reserve the beds early but security remove towels the same as at the pool. yes, there was seaweed a few days, but that is nature, it cant be controlled and the staff work hard to clean it up. One of the huge positive factors about this hotel is the jungle inbetween the Tucan and Quetzal as it is home to howler monkeys. I became obsessed with watching them as they are mesmorising and right now there are also some baby monkeys which are adorable. The staff at this hotel really are amazing. Everyone greets you with a smile and goes out of their way to help. I think it should be mentioned how hard the girls on the beach work bringing drinks to people all day in the blazing heat. I cant quite remember her name, but it began with L, something like Lucinda or Lucenita, but she is such a lovely lady, works hard and deserves a shout out. A special section of this review needs to go to the entertainment team, the Star Friends. These guys are so much fun & i advise people of all ages to join in with all their games throughout the day! From beach volleyball, to horse shoes, to zumba, to crazy pool games, they really do do it all.. And regardless of working long hours they always have a smile on their face. All of the Star Friends are "excellente", as too are the Star Dancers and Star Band who put on top class evening shows, but there are a few individuals i just want to highlight really quickly. Chocolate & Jefte will always make you laugh. i 100% recommend doing any activities they are involved in as they are so much fun. I also love how they will always make the effort to come over and say hi and to see how your day is going. Also, a huge mention needs to go to Itzel. She is such a lovely girl who is always dancing and has an infectious personality. She really is so much fun and a credit to her team & the hotel. Whilst english isnt the easiest for her, she always made the effort to communicate in english with myself and my family (We are English) which meant a lot. Especially when my own spanish is rusty and limited. By the end of the holiday it felt like we were old friends. Again i recommend introducing yourself to her & joining in with the activities she is involved with. I hope the hotel see how amazing their Star Friend team are and give them recognition they deserve for it as they really did make the holiday one of the best. Overall i have to say i love everything about this hotel, and i hope to return once again in September. oh and if anyone was wondering, you can actually walk into Playa Del Carmen along the beach or via Playacar in like 30 mins from the hotel, or it is a 5-10 min taxi ride for 90 pesos.

Excellent resort and perfect service!
lewis297, London, United Kingdom
Fri Apr 13 12:53:58 EDT 2018
Service: I would rate this Hotel 5 stars on service, any minor complaint we had was dealt with promptly and was followed by sincerest apologies. The minor complaints were the AC not working in one room, and the safe not working in the other. Both were fixed right away. Also had an issue with not finding 3, let alone 5 sunbeds around the beach or pool one morning due to idiots reserving them from 6am. The morning after, the staff made a huge clampdown and it was much better for the rest of the holiday. Food: Food in the main buffet was good, not an amazing amount of options but still managed to find something to eat every night. Ranging from fresh pasta to huge joints of meat carved in front of you with vegetables and potatoes. They also had things like pizza, burgers and hot dogs. Grounds: Similarly, I would rate this hotel 5 star based on grounds. Everything was constantly being tidied; at one point they were even cleaning the walls. It is a short walk through the jungle to the pools and beach, you can see monkeys, peacocks and loads of other animals. Rooms: The rooms are a little outdated and something the hotel should look into reinvesting in. Saying this, there isn't anything wrong with them, they are clean, provide an iron, ironing board and safe. Even a splash of paint and more modern colours could do the trick. Also add a few more drawers, as drawers are non-existent. Gloria our maid was excellent, extremely clean rooms and towel art every day which was a nice touch. Staff: Honestly, the amount of staff that helped were endless. From the entertainment team, Itzel and Chocolate were excellent. So energetic, friendly, welcoming and you could have a right laugh with them. Carlos and Paola were so helpful and sorted everything we asked of them, situated on guest services in the hotel lobby, they really did provide a 5-star service. Gloria, our maid, as I mentioned before, was fantastic. Also, Mikaela the waitress in the lobby bar was consistent and friendly! The staff are a real asset to the hotel and definitely make the service 5 stars. Location: The hotel is situated in Playacar, a gated area of Playa del Carmen. It is on a lovely strip of beach, although seaweed was a real problem. The hotel did make an effort to clear it with 5 guys on the beach every morning working all day. It is a 5/10 minute cab ride which costs around 70 pesos into 5th avenue where an array of shops, bars and, restaurants all around that area. Overall, this was an excellent hotel which made you feel relaxed as soon as you arrived. Location, service and, grounds are amongst the highlights and we would definitely come back to stay at this resort or any other Iberostar resort again.

The club
SLBruce, Cancun, Mexico
Wed Apr 11 10:44:59 EDT 2018
We are staying at the Iberostar Quetzal Hotel in Playacar,Mexico. This is the fourth time we have stayed here and the second as members of Iberostar The Club. Each time we come here it is like coming home. Everyone is so friendly and the service is excellent. Nothing is too much bother and we are welcomed as part of the Iberostar The Club family. Les and Sally Bruce

Highly recommend
,
Mon Apr 09 06:49:28 EDT 2018
I would highly recommend this place. We become Prestige Club silver members in Iberostar Resorts 3 years ago and we stay here 3-4 times per year. Everything here including staff, service level, cleanliness exceeds my expectations. The resort is family friendly and there are a lot activities for the little ones as well as adults. The resort is located in Playa Del Carmen with close access to the downtown area for shopping and restaurants, but while at the hotel, the beach and the resort carries a great sense of privacy. My absolutely favorite place for Mexican vacation!

Amazing Resort
debos60643, Chicago, Illinois
Sun Apr 08 17:41:40 EDT 2018
We stayed at the Iberostar Tucan from March 31-April 7 2018. The resort is one of the most beautiful and well kept resorts we have ever stayed at. Our entire family felt so relaxed the entire week. The large pool and vast beach were so beautiful. The food at the buffet and the specialty restaurants were super good. There was such a chill vibe at the resort. You could sleep under a palapa or could partake in one of the many events they had going on around the pool or on the beach. The nightly shows were much better than expected. The employees of the resort always had a smile on their faces and were always willing to go the extra mile to make sure you were happy. We had trouble leaving our oceanfront suite on the last day. You could sit and watch the waves all day long. We will definitely be back.



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