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IBEROSTAR Paraiso Maya


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All Inclusive    

IBEROSTAR's Premium Gold Collection: Located between Cancun and Playa del Carmen on an incredible beach on Riviera Maya, the 24-hour all-inclusive IBEROSTAR Paraiso Maya has everything you need - an incredible beach, amazing pool area, and the best sports, gastronomy, and entertainment. IBEROSTAR Paraso Maya is designed to fulfill your every expectation, from spacious suites to attentive concierge service, fine dining and every imaginable activity.

Traditional Mayan decor brings great beauty to this hotel that features unique and awe-inspiring Mayan art and ruins. Each piece of furniture at the IBEROSTAR Paraiso Maya hotel is a work of art made of wood, brass, bronze, and limestone. From the giant harp with seashells in its strings to the huge brass vases and a lobby bar which is a replica of the pyramid of Chichen Itza, this luxurious resort can be considered a masterpiece worthy of the best museum. In the hotel's lobby bar, guests will find authentic Mayan ruins and a massive serpent chandelier.

The imaginatively-designed pool area offers a separate child's pool and extensive sunbathing area. Plus, this incredible resort boasts a lazy river and the only wave pool in Riviera Maya. Enjoy great golf in an incredible setting at the 18-hole, par 72 IBEROSTAR Playa Paraiso Golf Course.

The IBEROSTAR Paraso Maya hotel is designed to entertain the whole family. Adults can enjoy a cocktail at one of the hotel bars and clubs, while teens have fun with nightly live entertainment. And for children, Lucy's Club is a place where the fun is guaranteed.

This 24-hour all-inclusive hotel offers exquisite delicacies in its five a la carte restaurants (dining restrictions apply), huge international buffet, grill snack bar and ice cream parlor. Lift your spirits even further in IBEROSTAR Paraso Maya's seven bars and lounges.

Exceptional Values!
Honeymooners:
Bottle of champagne, fruit platter, and IBEROSTAR gift.
Family: First child 12 & under Stays, Plays & Eats Free (valid 5/01-10/31/16).
Extra Value: Free WiFi throughout the resort. One code per person, per stay (child not included). Limited to one device only. Additional codes available at a charge.

Find out more about IBEROSTAR Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
The complex is perfectly integrated into the tropical landscape.
Address:
PLAYA PARAISO, PLAYA DEL CARMEN
QR

MX
Local Phone: 984-877-2800
Toll Free Phone: 01-800-00-75-292
Fax: 011-52-984-87-72-849
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby
Pools
Number of Pools: 8
Outdoor Pools: 8     
Swim-up Bar
Aside from several other pools, this hotel has the only wave pool in Riviera Maya plus a lazy river.
Golf: ONSITE
For travel thru 12/23/14 - play world class golf starting at 49 per person twilight times. Prime Time play is 79 per person. Rates include shared cart, green fees, taxes and food and beverage.
PD Dye course design. Par 72.
Holes: 18
Lessons Available
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Wind Surf: Complimentary
Other Sports Available
Other Sports: PADI - SSI diving school (additional charge)
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Luxury all-inclusive resort designed to represent the Mayan culture. The complex has 5 speciality restaurants, a pool bar and 4 more bars. Night club, discotheque. Aside from several other pools, this hotel has the only wave pool in Riviera Maya plus a lazy river. Beach: Located on a beautiful strech of white sandy beach in Playa Paraiso, between Cancun and Playa del Carmen. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Year Opened: 2004 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. Long pants for men in ala carte restaurants. Children under 12 not allowed in Gourmet Restaurants.
ROOM TYPES
JUNIOR SUITE FAMILY
Connecting rooms, one with two double beds and one with a king size bed. Room also features a fully-equipped bathroom, a private balcony with garden views, a minibar, 24-hour room service with children's menu, family amenities, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE POOL VIEW
Located near the beach and pool, this guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with pool views. Room also features 24-hour room service, complimentary access to Spa Sensation wet areas, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR JUNIOR SUITE
Spacious junior suite includes one king bed or two double beds, a fully-equipped bathroom, a living area with a sofa bed, and a private balcony with garden views. Room also features 24-hour room service, a minibar, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE
Guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden or pool views. Room also features a minibar, 24-hour room service, complimentary access to Spa Sensation wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR JUNIOR SUITE FAMILY
Connecting rooms, one with two double beds and the other with a king. Spacious room also features a sofa bed, a private balcony with garden views, convenient location to the splash park, 24-hour room service, priority reservations for dinner, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DINING
IBEROSTAR Paraiso Maya features 1 meal plan options:
All Meals, Drinks & Tips-Restrictions on the number of a la carte restaurants.
There are 7 Restaurants at IBEROSTAR Paraiso Maya:
Grill and Snack Bar - A casual poolside restaurant serving lunch, snacks and grilled items any time of the day.
L'Etoile y Museo - Gourmet French cuisine served a la carte. Open for dinner only. Reservations required. Formal/elegant dress code.
International Buffet - The main restaurant serves breakfast and lunch only.
La Marina - Outstanding fish and seafood served a la carte for dinner. Reservations required for dinner. Casual/formal dress code. Restaurant is also open for breakfast buffet.
El Tapatio - Gourmet Mexican cuisine served a la carte. Reservations required for dinner. Casual/formal dress code. Buffet breakfast and lunch also served.
El Rancho - Steaks, chops, and superb cuts grilled to perfection and served a la carte. Open for dinner only. Reservations are required. Casual/formal dress code.
La Geisha - Japanese cuisine served a la carte at five sizzling teppanyaki grills. Open for dinner only. Reservations required. Casual/formal dress code.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Aerobics, exercises, table tennis, volleyball, water polo,catamaran-sailing, windsurfing, Spanish and dance lessons, etc.
Nightly Activities & Entertainment:
Night club, discotheque and weekley theme nights, shows, dance performances and live music.
CHILDREN'S PROGRAMS
Lucy's Kids Club ages 4 to 12 years old, activities include painting, sand castle, movies, games and more.
Applicable Ages: 4 - 12 years old

Children's Facilities
Game Room
Children's Pool

Babysitting Fee: Fee Required

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
3779 Recommend
3779 past Apple Vacationers would recommend IBEROSTAR Paraiso Maya to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 4163 reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
IBEROSTAR Paraíso Maya - July 2016
Funtime24, Washington DC, District of Columbia
Wed Jul 13 19:18:44 EDT 2016
4 days into a 7 day stay and things are going well. The first part of my review will only mean something to Handicap (HC) people. When I booked my reservations I told them I need a HC room/bathroom because my wife has to have it. Guess what, No HC available, this is not an OPTION IBEROSTAR, this is a necessity! So we now have to struggle through the week during shower time. Also to HC people, I rented her a Scooter for her so she can get around this HUGE property. So Worth it!! Now the real review- The Rooms – they are Large and Nice. There are about 3-5 TV channels in English but I guess who really cares since we are not in the room except for bed. Bed is good and it's cleaned everyday. Pools – Are Huge and plenty of them! No chairs unless you get up at 7am on your vacation and reserve them. Beach – the water is not what we thought. Meaning the clear blue water… this beach has 2-6 waves that come in pairs, seaweed everywhere and plenty of sand colored rocks so you can’t see them but you feel them when you slam your toes into them. This is not the Hotels fault I am just telling you what the water is like. As for the hotel owned part – again, no chairs unless you are up at 7 am and try and reserve them even though there are signs telling you this is not allowed. If you can find a chair it’s very nice!!! Food and drinks very close. Beach Food – Same thing every day- hamburgers, hot dogs, chicken nuggets and fry’s. Hotel Food – this is up for opinion but the 5 of us have not found it very good. I know there are a lot of people to feed but I am sorry to say we just don’t think it’s that good. It is not awful just would of like better quality. With that said we had Japanese last night and it was good but we can get that at home too. Overall the hotel is beautiful and the staff is super friendly!! You get what you pay for and I am glad we came here. Full disclosure, we were at Beaches in Turk’s last year. We paid 3 times more but it was worth it. :-) You get what you pay for and IBEROSTAR is a very nice place to vacation. More>

Mixed experience but enjoyed overall
Heather D, Centennial, Colorado
Wed Jul 13 17:43:28 EDT 2016
First off I know this is my first review on trip advisor, I feel that I owe other people a review as I stalked everyone else's on here for the 6 months leading up to my trip. The resort is very beautiful overall, the staff works really hard and I found them to be very friendly. I personally enjoyed the food, the foodies and picky eaters in my group of 11 did not however. I also didn't like that food couldn't leave the restaurants, we had a couple of people stuck in the room for a few days (jellyfish sting and one with anxiety) and the room service menu is VERY limited. So they were suck with the same stuff daily or sometimes we snuck food out the backdoor. We had ala carte reservations for 10/11 days there. The ala cartes were pretty good, but limited menu again. I loved the buffet build your own pasta bars!!The drinks were good. I do recommend a big thermos to save trips to the bar. I loved the different pool areas, as we had two 3 year olds it was nice to be connected to the big pool, but away from the music. They loved the ledge that was in 6" of water as one didn't want to swim in the pool, but the other one did, so this was the perfect compromise!! Also the wave pool and prirate ship were huge hits! Bring your own floats they are super pricey here. We did reserve chairs around 8am, with personal items as they remove the towels. I only did this due to the size of the group, and that we never see eachother since we come from different states. Only once did someone remove my magazines and take our chairs, not bad out of 11 days. The pool doesn't have food around it, so be prepared to dry off and go to a buffet. The beach was beautiful! It was crowded, the waves were rough and jellyfish. But hey you can't have everything right? They did have bars and food out on the beach, this was perfect! They also have paint your own pottery, henna tattoos and hair braiding for extra cost. We had rooms in building 62, 61, and 60. I feel 61 had the best deal. Close to everything but still quite. We saw a lot of coati. But no problem except for the one that tried to meet my mom on her patio, lol. They also have peacocks and cats. There was one cat that loved my daughter and it made her days as she was missing our pets. The cons.... The resort overall needs updating. They try hard to clean it, but it needs more remodeling then repairs. The jets in our tub were green. And the pool grout was dirty. We also had one rainstorm and that night my moms room on the first floor was invaded with bugs and spiders! They came and sprayed the room and switched the mattress for her. She had a another bad night of bugs and then they stopped. Also the mostiqios are bad! We all got bit! Take as much bug spray as you do sunscreen. They also have limited English TV channels and the few we had got smaller when they didn't pay their dish network bill! The rooms do have DVD players, we had to call to get the remote, but well worth it! Also bring your own DVD's mine played well in it! We also got to visit the spa, simply...it was wonderful! Go to it!! Overall we loved our vacation, but I think we'll try a different resort next time. More>

Fantastic
Todd L,
Tue Jul 12 20:53:37 EDT 2016
Great time, the food was good. The drinks were great. The staff was outstanding. The pools are very clean. The entertainment staff were exceptional. We did not use the kid's club, but it looks like they had a great time. Once again the bar staff were great. More>

FABULOUS RESORT
kmac918, Dallas, Texas
Tue Jul 12 15:15:52 EDT 2016
our family of 5 went the week of July 4th. Boys ages 19,15,11. We all had a great time with lots to do on the resort. Bonus for mom was a great big fitness center while the boys enjoyed golfing, which was a fantastic course per them :) All Staff i.e. Bar, hotel, concierge were all so nice and helpful and knew the English language. Food was beyond our expectations...all restaurants were delicious! More>

This is heaven on earth! Family of four visiting for the 3rd time.
ZFamilyOnTravel, Greater Cincinnati
Tue Jul 12 08:56:06 EDT 2016
We have stayed at Iberostar Paraiso Maya 3 times – first two were with a family of 3 and the last one (April of 2016) with a family of 4 (kids are 9 and 2). What can I say – it seems that property gets better and better each time we go there. Because of the kids, we were not dining at restaurants and solely used buffets (so no comment on restaurant dining) – everything food-wise at Maya was great! Food was great and satisfied all of our needs, but I have to send a special thank you and a BIG kudos to the Chef Octavio! We have a child with severe tree nuts allergies and Octavio took the time to meet us every lunch and dinner to hand-make deserts for one of our kids – what a great service from Octavio. Octavio, thank you so much and please know that our kids are still talking about you! Overall, personnel is very friendly, rooms are clean, property grounds are immaculate, and bartenders are cheerful and fun. The guys (I am sorry, his name escapes me at the moment) who served us drinks at the beach is just amazing (and like I told him – Real Madrid won the Champions League, he was rooting for Germany). Gym has been remodeled and is top notch, comparable to high end gyms in the US. This is our little paradise at Maya and we absolutely would recommend it for families with kids or couples. Everyone will find something to do – from kids club to nightly entertainment, to relaxing at the pool or heavenly Caribbean beach. Why else would we go there 3 times? Yes, it is that great. The only negative we have to say is that Iberostar had no idea that we’ve stayed with them before. The staff at the lobby was not able to validate out previous stays. Not even sure that it would’ve mattered, but you know… a little recognition to loyal guests would have been nice. We literally had to find old pictures to show to them that we have stayed there before, which was kind of silly. The staff said they will prepare something special for us (after finally finding our previous stays), but nothing was done and yet we were still charged for a late check out. Come on, Iberostar, late check out charges for repeat guests? In any case, that didn’t disappoint us and guess what? We are coming back at the end of August! This time, it will be 5 of us with a relative going with us. Our 4th time! We are all very excited and really looking forward to it. Will report more after our stay. More>



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