Cancun

IBEROSTAR Paraiso Maya


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All Inclusive    

IBEROSTAR's Premium Gold Collection: Located between Cancun and Playa del Carmen on an incredible beach on Riviera Maya, the 24-hour all-inclusive IBEROSTAR Paraiso Maya has everything you need - an incredible beach, amazing pool area, and the best sports, gastronomy, and entertainment. IBEROSTAR Paraíso Maya is designed to fulfill your every expectation, from spacious suites to attentive concierge service, fine dining and every imaginable activity.

Traditional Mayan decor brings great beauty to this hotel that features unique and awe-inspiring Mayan art and ruins. Each piece of furniture at the IBEROSTAR Paraiso Maya hotel is a work of art made of wood, brass, bronze, and limestone. From the giant harp with seashells in its strings to the huge brass vases and a lobby bar which is a replica of the pyramid of Chichen Itza, this luxurious resort can be considered a masterpiece worthy of the best museum. In the hotel's lobby bar, guests will find authentic Mayan ruins and a massive serpent chandelier.

The imaginatively-designed pool area offers a separate child's pool and extensive sunbathing area. Plus, this incredible resort boasts a lazy river and the only wave pool in Riviera Maya. Enjoy great golf in an incredible setting at the 18-hole, par 72 IBEROSTAR Playa Paraiso Golf Course.

The IBEROSTAR Paraíso Maya hotel is designed to entertain the whole family. Adults can enjoy a cocktail at one of the hotel bars and clubs, while teens have fun with nightly live entertainment. And for children, Lucy's Club is a place where the fun is guaranteed.

This 24-hour all-inclusive hotel offers exquisite delicacies in its five a la carte restaurants (dining restrictions apply), huge international buffet, grill snack bar and ice cream parlor. Lift your spirits even further in IBEROSTAR Paraíso Maya's seven bars and lounges.

Exceptional Values!
Honeymooners:
Bottle of champagne, fruit platter, and IBEROSTAR gift.
Family: First child 12 & under Stays, Plays & Eats Free (valid 5/01-10/31/16).
Extra Value: Free WiFi throughout the resort. One code per person, per stay (child not included). Limited to one device only. Additional codes available at a charge.

Find out more about IBEROSTAR Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
The complex is perfectly integrated into the tropical landscape.
Address:
PLAYA PARAISO, PLAYA DEL CARMEN
QR

MX
Local Phone: 984-877-2800
Toll Free Phone: 01-800-00-75-292
Fax: 011-52-984-87-72-849
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby
Pools
Number of Pools: 8
Outdoor Pools: 8     
Swim-up Bar
Aside from several other pools, this hotel has the only wave pool in Riviera Maya plus a lazy river.
Golf: ONSITE
For travel thru 12/23/14 - play world class golf starting at 49 per person twilight times. Prime Time play is 79 per person. Rates include shared cart, green fees, taxes and food and beverage.
PD Dye course design. Par 72.
Holes: 18
Lessons Available
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Wind Surf: Complimentary
Other Sports Available
Other Sports: PADI - SSI diving school (additional charge)
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Luxury all-inclusive resort designed to represent the Mayan culture. The complex has 5 speciality restaurants, a pool bar and 4 more bars. Night club, discotheque. Aside from several other pools, this hotel has the only wave pool in Riviera Maya plus a lazy river. Beach: Located on a beautiful strech of white sandy beach in Playa Paraiso, between Cancun and Playa del Carmen. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Year Opened: 2004 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. Long pants for men in ala carte restaurants. Children under 12 not allowed in Gourmet Restaurants.
ROOM TYPES
JUNIOR SUITE POOL VIEW
Located near the beach and pool, this guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with pool views. Room also features 24-hour room service, complimentary access to Spa Sensation wet areas, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR JUNIOR SUITE
Spacious junior suite includes one king bed or two double beds, a fully-equipped bathroom, a living area with a sofa bed, and a private balcony with garden views. Room also features 24-hour room service, a minibar, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE
Guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden or pool views. Room also features a minibar, 24-hour room service, complimentary access to Spa Sensation wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR JUNIOR SUITE FAMILY
Connecting rooms, one with two double beds and the other with a king. Spacious room also features a sofa bed, a private balcony with garden views, convenient location to the splash park, 24-hour room service, priority reservations for dinner, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE FAMILY
Connecting rooms, one with two double beds and one with a king size bed. Room also features a fully-equipped bathroom, a private balcony with garden views, a minibar, 24-hour room service with children's menu, family amenities, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DINING
IBEROSTAR Paraiso Maya features 1 meal plan options:
All Meals, Drinks & Tips-Restrictions on the number of a la carte restaurants.
There are 7 Restaurants at IBEROSTAR Paraiso Maya:
International Buffet - The main restaurant serves breakfast and lunch only.
La Marina - Outstanding fish and seafood served a la carte for dinner. Reservations required for dinner. Casual/formal dress code. Restaurant is also open for breakfast buffet.
El Tapatio - Gourmet Mexican cuisine served a la carte. Reservations required for dinner. Casual/formal dress code. Buffet breakfast and lunch also served.
El Rancho - Steaks, chops, and superb cuts grilled to perfection and served a la carte. Open for dinner only. Reservations are required. Casual/formal dress code.
La Geisha - Japanese cuisine served a la carte at five sizzling teppanyaki grills. Open for dinner only. Reservations required. Casual/formal dress code.
Grill and Snack Bar - A casual poolside restaurant serving lunch, snacks and grilled items any time of the day.
L'Etoile y Museo - Gourmet French cuisine served a la carte. Open for dinner only. Reservations required. Formal/elegant dress code.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Aerobics, exercises, table tennis, volleyball, water polo,catamaran-sailing, windsurfing, Spanish and dance lessons, etc.
Nightly Activities & Entertainment:
Night club, discotheque and weekley theme nights, shows, dance performances and live music.
CHILDREN'S PROGRAMS
Lucy's Kids Club ages 4 to 12 years old, activities include painting, sand castle, movies, games and more.
Applicable Ages: 4 - 12 years old

Children's Facilities
Game Room
Children's Pool
Babysitting Fee: Fee Required

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
3779 Recommend
3779 past Apple Vacationers would recommend IBEROSTAR Paraiso Maya to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 4462reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Beautiful Facilities, Rough Beach, Poor Food
Teresa G,
Thu Dec 01 10:34:10 EST 2016
Our family stayed here Thanksgiving week. Beautiful rooms, pools and public areas! The wave pool, lazy river, lobbies and restaurants were all very nicely done. Service was very great. Housekeeping & concierge were especially good. The beach was the wonderful white sand you would expect, but it was steep, rocky and very rough. Recommended for confident swimmers only. This made the "included snorkeling, kayaking and windsurfing pretty worthless. With the exception of the grilled fish, the food was pretty average to poor. It was often cold, overcooked and of poor to average quality. There wasn't much variety. No matter where you ate, it was pretty much the same. If you are going for more than a few days, plan to go into Playa del Carmen for a bit of variety. Unless you get a really good price, I think you can find a better place to stay.

Best vacation!
Elena R, Paramus, New Jersey
Wed Nov 30 11:28:13 EST 2016
I can't say enough great things about this hotel. The staff was great! They even upgraded our room because it was my husband's birthday, which was great because we were conveniently located closer to the pool. There are 3 swim up bars. Which is awesome! We stayed at Iberostar Paraiso. We did go daily to the sister resort, Del Mar, to eat and drink and met great people there. The wild life was great except for the coatis which were ALL over. Just ignore them & don't feed them. The taco restaurant in the shopping center is fantastic! We ate there daily. There is also a coffee shop, crepe & ice cream place & burger spot (which is great after late night drinking), plus there is shopping for anything you may have forgotten back at home. The golf carts were always riding by and there was a few times we even called from our room and had the gold cart pick us up. Room service was a great benefit! It was a great surprise on my husband's birthday the hotel had left a bottle of champagne in our room. Our mini bar was stocked daily by room service. We LOVED everything about Paraiso & are planning to return summer 2017!!

perfect vacation where everything is taken care of!
Dl0vestotravel, Fremont, California
Wed Nov 30 10:37:40 EST 2016
Loved this resort, fantastic facilities, amazing service and perfect location. Went in a big group of 20 people with kids et al. Everyone had a great time with the beach, pool, lobby bar, buffets for breakfast and lunch, restaurant dinners, dancing at the club, watching the stars by the night along the beach, icecream breaks, drinks by the wet bar, the list is endless. The staff was very attentive and met every need. Facilities were well thought out with plenty of towels and beach chairs, comfortable and clean and spacious rooms that were cleaned twice a day, informative concierge in every building, lunch served at the beach, full service restaurants for dinner. Best part was we could also visit restaurants in other resorts on the same property, adding to our selection. Only 2 drawbacks - the resort is spread out and you could be in a building close to pool and have to walk to the lobby or vice versa. They had no internet in the lobby for us to checkin for our flights and print the boarding passes.

2nd trip here, not as smooth November 18th through the 25th
Andrew G,
Tue Nov 29 15:31:30 EST 2016
We visited Iberostar Paraiso Maya The first time in November 2015, just me, my wife, and our three kids. The grounds, the whole atmosphere was incredible. We loved it so much that we decided to come back again in 2016 for Thanksgiving week. Our immediate family consisting of my parents, my brother and his wife, my other sister-in-law and five nieces and nephews joined us for this trip since it was a long time since we have been able to have a family vacation with all of us. This trip did not go as smooth as our first time there. There were so many little hiccups along the way on this trip that just did not deserve a five star review. First- we had explained to the main lobby what we wanted as per our rooms and we also had sent an email requesting a certain building, who needed a particular bed or beds in the room and who needed connecting rooms since we had some younger children. They did not do a very good job of this, so we had to rearrange the rooms ourselves and it still wasn't what we had requested but decided not to make a big deal of it since we wouldn't be in the rooms very often anyway and to have a great vacation. Second- the bathroom ceiling in parents rooms had a major leak that was noticed the day after we arrived. We informed the concierge about and went about our day on the beach and hanging by the awesome pool. When we came back around 6:30 from the pool, we realized that no one had even taken a look at it and the ceiling was collapsing. We went immediately back to concierge and informed them we were not happy that nothing was done the whole day. We asked for a different room close by for my parents and we were told they only had a room a building away. Our only decision was to take it. Third- dinner reservations- about a week before we left I called and spoke to the main lobby concierge about making reservations for our group of 15 and was told to email them with our requests. I received confirmation via email of two nights worth of reservations, but we had to speak to concierge when we got there to confirm. When we got there on Friday afternoon, we finalized it but without looking at the receipt they reversed the night, which wasn't an incredibly big deal but wasn't what we had planned. We wanted to plan the rest of our nights right there on the spot but were informed that we should wait until Sunday to set up the rest of our reservations. Well, we waited till Sunday and when we went to concierge they told us all they had available for our group was late evening dinners around 8:30 PM – 9 PM and not where we wanted to eat. We should've just set it up that day and not listen to them. If we were all adults it wouldn't be a big deal but we had some younger children with us. Concierge was not very accommodating regarding dinner reservations at all. They really need to revamp their whole reservation system. Also, door keys repeatedly stopped working and concierge seemed to be annoyed with us that was happening. Air conditioning in our room didn't worked at 100%. Catamaran and snorkeling trip- when we went over to the Dressel diving booth we had inquired about a day trip. They pushed us towards a private trip for the 15 of us which was not a big deal since that sounded great to us. Then they stepped it up to a bigger boat with a closed cabin and kept the price around the same which worked for us also. No one gave us any information as to what it would be like when we got to the marina. The dock workers immediately checked over our reservations and brought us over to a boat and we realize that is not the boat we reserved. It was a smaller boat with an open deck. It wouldn't be that big of a deal except for they charged us extra for the bigger boat plus there were only 15 of us and we had to pay for an extra person because the bigger boat required a minimum of 16 people. Again, we decided to just enjoy the day on the boat while contacting the dive center 2 to 3 times to inform them that we were not happy with the bait and switch tactics. Even with The issues, the daytrip was an incredible experience and the guys working the boat were amazing. Boat name - Albatros Don Manuel 2- if you get a chance go to this trip on this boat- it's so worth it. I will also bring up that it rained one day and the tiles on the ramps by the rooms were extremely slippery. They do not have any grip to them at all. I fell down one and cut my arm. I went to concierge just to let them know to put up a wet floor sign and showed her my arm. About five minutes later there was a knock on my door from A gentleman with a medical bag, this gentleman did not speak a word of English so I called over to concierge who then came over. I just wanted to clean the cut out so I took some of his antiseptic. They did not put the wet floor sign near that ramp for the entire day. They have the wrong type of tiles on all these ramps since when they get wet they get extremely slippery like ice. The most positive thing about this trip was the incredible STAR FRIENDS- these guys and girls work very long days and they truly seem to love what they do and they are true entertainers and friends. We will definitely keep in touch with many of them, especially Charlie. They made our trip so memorable that none of us wanted to leave. Most of our fondest memories besides being with our family, will be of them. Please take what you want from this review, I am not trying to badmouth the whole place because we really did have an excellent time but that is because we made it an excellent time not because of anything else.

Loved the Maya
Jeff C, Boston, Massachusetts
Tue Nov 29 11:14:37 EST 2016
Just returned from a week over Thanksgiving. According to the check in desk they were 90% full but it was never a problem finding a spot on the beach. We are a family of four, with two teenagers. We stayed in building 61 with a pool view. Nice and close to the beach and one of the Maya restaurants. We ate at all four of the Maya specialty restaurants. They were all good but we liked the French the best followed by the Japanese. We had breakfast at the place by the pool as well as the dining room off the lobby, which was better in my opinion. As most have said the place is big and you do a lot of walking around but we knew that going in. We stayed at the Lindo 3 years ago. The upgrade to the Maya is worth it, bigger room, better dining options and access to the Spa. We did go over to the spa a couple of times. The pool in there is being serviced and we were told it’s shut down for a month. The sauna and hots tubs are nice and the place is worth the walk over. They also have the taco and crepe place over there which are good. My kids were on the beach for most of the trip, playing volleyball and in the ocean. The star friends do a great job. In particular Rico, we meet and had lunch with him, he was awesome. Always saying hello to us and the kids every time he saw us. He got the kids involved in the games as well. The beach had more rocks than I remember from our first visit. We took advantage of the free catamaran and sea kayaks, those were fun. Finally the only thing we did outside the resort was a trip to see the cirque de sola show Joba. It was a terrific show that we all thoroughly enjoyed.



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