Cancun

IBEROSTAR Paraiso Maya


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All Inclusive    

2018 Exceptional Values
Honeymoon:
Bottle of champagne, fruit platter, and Iberostar gift.
Family: First child 12 and under Stays, Plays & Eats Free (valid 5/01-10/31/18). architecture with equally spectacular amenities. Unwind in the lobby bar beneath an exact replica of the famed Chichen Itza pyramid, swim in Riviera Mayas only wave pool, or splash in the water playground. If you're looking to unwind, relax under towering Mayan statues or enjoy quiet time in one of the elegantly appointed suites. Its a Caribbean resort for families and couples desiring an upscale vacation experience. With a 32,000-square foot spa, splash park, wave pool, restaurants, and authentic details in every space, this is relaxation on an impressive scale.

Each piece of furniture at the Iberostar Paraiso Maya hotel is a work of art made of wood, brass, bronze, and limestone. From the giant harp with seashells in its strings to the huge brass vases and a lobby bar which is a replica of the pyramid of Chichen Itza, this luxurious resort can be considered a masterpiece worthy of the best museum. In the hotel's lobby bar, guests will find authentic Mayan ruins and a massive serpent chandelier.

Guests can enjoy nine pools, including three lake pools, an activity pool, two private pools, a lazy river, a splash park for kids, and the only wave pool in Riviera Maya! Golf is also available at the 18-hole, par 72 Iberostar Playa Paraiso Golf Course.

The Iberostar Paraiso Maya hotel is designed to entertain the whole family. Adults can enjoy a cocktail at one of the hotel bars and clubs, while teens have fun with nightly live entertainment. And for children, Lucy's Club is a place where the fun is guaranteed.

This 24-hour all-inclusive hotel offers exquisite delicacies in its five a la carte restaurants (dining restrictions apply), two international buffets, grill/snack bar and ice cream parlor. Lift your spirits even further in Iberostar Paraiso Maya's six bars and lounges. Exchange privileges can also be enjoyed at Iberostar Paraiso Lindo and Iberostar Paraiso del Mar.

Find out more about Iberostar Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
The complex is perfectly integrated into the tropical landscape.
Address:
PLAYA PARAISO, PLAYA DEL CARMEN
QR

MX
Local Phone: 984-877-2800
Toll Free Phone: 01-800-00-75-292
Fax: 011-52-984-87-72-849
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby
Pools
Number of Pools: 8
Outdoor Pools: 8     
Swim-up Bar
Aside from several other pools, this hotel has the only wave pool in Riviera Maya plus a lazy river.
Golf: ONSITE
For travel thru 12/23/14 - play world class golf starting at 49 per person twilight times. Prime Time play is 79 per person. Rates include shared cart, green fees, taxes and food and beverage.
PD Dye course design. Par 72.
Holes: 18
Lessons Available
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: PADI - SSI diving school (additional charge)
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Luxury all-inclusive resort designed to represent the Mayan culture. The complex has 5 speciality restaurants, a pool bar and 4 more bars. Night club, discotheque. Aside from several other pools, this hotel has the only wave pool in Riviera Maya plus a lazy river. Beach: Located on a beautiful strech of white sandy beach in Playa Paraiso, between Cancun and Playa del Carmen. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Year Opened: 2004 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. Long pants for men in ala carte restaurants. Children under 12 not allowed in Gourmet Restaurants.
ROOM TYPES
JUNIOR SUITE
Guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden or pool views. Room also features a minibar, 24-hour room service, complimentary access to Spa Sensation wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR JUNIOR SUITE FAMILY
Connecting rooms, one with two double beds and the other with a king. Spacious room also features a sofa bed, a private balcony with garden views, convenient location to the splash park, 24-hour room service, priority reservations for dinner, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE FAMILY
Connecting rooms, one with two double beds and one with a king size bed. Room also features a fully-equipped bathroom, a private balcony with garden views, a minibar, 24-hour room service with children's menu, family amenities, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE POOL VIEW
Located near the beach and pool, this guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with pool views. Room also features 24-hour room service, complimentary access to Spa Sensation wet areas, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR JUNIOR SUITE
Spacious junior suite includes one king bed or two double beds, a fully-equipped bathroom, a living area with a sofa bed, and a private balcony with garden views. Room also features 24-hour room service, a minibar, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DINING
IBEROSTAR Paraiso Maya features 1 meal plan options:
All Meals, Drinks & Tips-Restrictions on the number of a la carte restaurants.
There are 7 Restaurants at IBEROSTAR Paraiso Maya:
El Rancho - Steaks, chops, and superb cuts grilled to perfection and served a la carte. Open for dinner only. Reservations are required. Casual/formal dress code.
La Geisha - Japanese cuisine served a la carte at five sizzling teppanyaki grills. Open for dinner only. Reservations required. Casual/formal dress code.
Grill and Snack Bar - A casual poolside restaurant serving lunch, snacks and grilled items any time of the day.
L'Etoile y Museo - Gourmet French cuisine served a la carte. Open for dinner only. Reservations required. Formal/elegant dress code.
International Buffet - The main restaurant serves breakfast and lunch only.
La Marina - Outstanding fish and seafood served a la carte for dinner. Reservations required for dinner. Casual/formal dress code. Restaurant is also open for breakfast buffet.
El Tapatio - Gourmet Mexican cuisine served a la carte. Reservations required for dinner. Casual/formal dress code. Buffet breakfast and lunch also served.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Aerobics, exercises, table tennis, volleyball, water polo,catamaran-sailing, windsurfing, Spanish and dance lessons, etc.
Nightly Activities & Entertainment:
Night club, discotheque and weekley theme nights, shows, dance performances and live music.
CHILDREN'S PROGRAMS
Lucy's Kids Club ages 4 to 12 years old, activities include painting, sand castle, movies, games and more.
Applicable Ages: 4 - 12 years old

Children's Facilities
Game Room
Children's Pool
Babysitting Fee: Fee Required

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
4111 Recommend
4111 past Apple Vacationers would recommend IBEROSTAR Paraiso Maya to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5363reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Great resort
MATTHEW T.
Jun 20 2018
Overall this is an excellent resort with lots to do. Entertainment was outstanding and the service was always on point
Customer Rating: 

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Paradise
DONALD B.
Jun 16 2018
It was our first time in Cancun. We weren’t sure what to expect. It was amazing. The hotel was gorgeous and everything was perfect. We will definitely return and stay longer next tine.
Customer Rating: 

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Great Stay at the Iberostar Paraiso Maya
DENISE O.
Jun 10 2018
The Iberostar Paraiso Maya was an excellent hotel. I stayed there with my family for a wedding in early June. The wedding coordinator couldn't have been more helpful and the wedding was absolutely beautiful. The chairs at the pool were plentiful. The staff did not allow people to throw a towel on a chair at 8am and keep it all day.....they stayed on top of that, so no matter what time you came down you could find a chair to use. You could find our group at the swim-up pool bar...but if you wanted a quiet place, then go to the private pool, or one of the many others. The food at the restaurants were great for an all-inclusive.....breakfast was fantastic, lunch was the normal buffet....for dinner, we ate at two specialty restaurants....the hibachi, which was very good....the chef put on a great show....and El Rancho for steaks. That was our favorite. The filets were as good as any that you would get at an expensive steakhouse anywhere. We ended up going back there again because it was so good. A hint....bring your own innertube.....buy a cheap one and leave it there when you come home if you'd like. Otherwise most people paid a minimum of $11, for a child's inner tube, or over $20 for a larger one....there were none at all in the lazy river....and everyone used them in the pool as well. I hope to go back soon.
Customer Rating: 

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Another great vacation
LEON L.
Apr 24 2018
We have used Apple for every trip we've taken to Mexico and they have always been great.
Customer Rating: 

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RYAN O.
Apr 23 2018
Other than food, everything else was great
Customer Rating: 

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THOMAS K.
Apr 02 2018
The common areas and grounds are beautiful, very clean and well maintained. Our room was very dark and had a very strong musty odor. Thankfully we did not spend much time in the room.
Customer Rating: 

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Expectations not met
JAN K.
Mar 07 2018
We should have received a honeymoon package as it was stated on our reservation. We never did. We kept asking about it each day, and a day before we left hotel staff deliver a bottle of wine. We have stayed for 10 days. And a honeymoon package should be a bit better than a bottle of cheap wine. Hotel did not clean the beach at all. Beach was full of sea grass, it was covered in sea grass, and smelled very bad.
Customer Rating: 

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Our Stay
BRANDY H.
Feb 27 2018
Everyone was very nice and helpful. There were a few problems. The room was not ready until 3:00pm, which is probably standard, but I wish I would have prepared a little better for that. The temperature in the room was hard to control and there were no additional blankets. The maid service during the day was very good, however we wouldn't receive turn down service every evening. Besides those couple of things, we had a really great time! The food and pool were very nice. Thanks so much!
Customer Rating: 

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Big, Clean and Happy
FRANK K.
Jan 25 2018
Staff was very attentive. Hotel was very clean and grounds well groomed. 6 out of 7 dinners were great especially the french restaurant. No breakfast items available thru room service, No food at pool side but plenty of drinks. Food and drinks were at beach, Honore bar well stock and change to my taste. Bombay Safire gin available on request. Apple staff was terrible in time management and respect for my time. Estimate were never close and when we try to clarify for the next days tour they did not care!
Customer Rating: 

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A WONDERFUL experience
SPENCER G.
Dec 27 2017
This was a late honeymoon for us and we absolutely loved our experience. Upon arriving the lobby is air conditioned and a cup of lemonade is offered to all guests. We were taken to our rooms, which are in great condition. we had a room that was really close to the El Tapitio restaurant, the pools, and the beach. We thought that the Maya buffet was better than the Lindo buffet, and we also appreciated the menu options. I ordered off the lunch menu there once and was very pleased with the food, and the buffet was always delicious. We visited the Japanese restaurant, the steakhouse, the mediterranean restaurant, and the gourmet restaurant. All of these restaurants offered great service and the food was also delicious. Our favorites were the gourmet restaurant and the Japanese restaurants. We would recommend always going to a la carte restaurants for dinner, as we preferred them to the buffet for dinner. We also enjoyed the plaza area, we got crepes and ice cream one night and tacos when the main dining was closed and we were hungry. The StarFriends activities are also great if you are looking for some exercise and are more of the active type of vacationer. We enjoyed the beach volley ball and soccer, and also did the pool aerobics one day. The StarFriends are so freiendly and good at encouraging people to join in and make the activities fun. Lastly, all of the other staff here are GREAT as well! We were always greeted with smiles and greetings whether it be the cleaning staff, or bar tenders, or servers. We loved our Concierge Elisabeth as well, she was always so excited to see us and greet us. She made us feel right at home, and was helpful with anything we need. The only negative thing I could say was that there were a lot of people on the beaches and pools, and it was difficult to find beach chairs during prime hours. That said, we usually could find something, and if there was nothing at the beach, we would go to the pool where we could always find a seat, it may not be your first choice of seats. While these areas are busy however, if you want a nice quiet area with some privacy, there are a lot of other nice places to relax together, and we didn't find this too much of a frustration. Overall we were very pleased with our trip and would definitely consider coming back in the future. The staff here were one of the biggest things we could not stop talking about during our whole trip. We fully recommend the Maya!
Customer Rating: 

TEST
Awesome week in Mexico
MICHAEL H.
Sep 25 2017
The wife and I just got back from a week in Mexico and had a fantastic time! The resort made a few changes, bottled water at most of the bars to make people feel more comfortable. We sampled our fair share of the liquors and beer at the pool/beech/lobby bars and had no issues! The food was great as always and I never once felt like I was going to be kid napped. Great time!
Customer Rating: 

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TripAdvisor Traveller Reviews
iberostar paraiso maya
Martha E,
Wed Jun 20 13:16:01 EDT 2018
Please don’t spend your money in this place. Even though The Riviera Maya is beautiful and with the kindest people ever look for a newer hotel. The rooms at this place are very old and humid. The smell is so so strong. The furniture is from eighties. The fans are full if dust and they sound all night.

Nice family hotel
beachlivin2, Evans, Georgia
Tue Jun 19 13:04:12 EDT 2018
This was our 2nd visit to this complex, our first was many years ago to the Beach section. This trip was my hubby, myself and our 2 kids (21 year old and 12 year old). Check in went fine and we were off to our room. We were told we would have a fresh fruit basket and small tequila bottle for a welcome back gift, but we never got them. ROOM We were in building 62 which we came to learn over our 10 day stay rarely had a concierge in the building, more on that later. The room was a Superior Jr Suite. There was a small hallway with 2 closets and the mini bar area when you first walk in the room. The bathroom is behind a door in this hallway and then the bedroom is at the end of the hallway with a door to close to the hallway. The bedroom has the bed(s), a large armoire with tv and a bench for your suitcase. One step down leads to the living area with a sofa, 2 chairs, coffee table and desk with chair. The balcony has 2 chairs, a small table, hammock and drying rack. They told us at check in they would put the 2 double beds together and bring in 2 roll away beds for the kids. We also asked that the A/C be turned down and they told us that would be taken care of as well. So, while we waited for them, we unpacked. We were completely unpacked and still nobody was there. We were hungry, so we went to grab a bite to eat at El Tapatio. This is a very small buffet on the Maya side that does offer a menu to order from as well. It was ok, nothing special, but gave us something to eat. We went back to our room, but nothing had been done yet. Since there was no concierge in our building, we walked to the front desk. They assured us it would be taken care of shortly. By now, we wanted to wander around and check out the beach and the resort. After walking around for just over an hour, we returned and the beds had been put together and the 2 roll away beds were in the room, however the A\C was still not turned down. We decided to put in a request on the Iberostar app and see if that helped. Long story short, we still had to ask the front desk 1 more time, asked the building concierge one of the rare times she was actually there and tried 2 more times on the app. The A/C never was lowered. At least there are ceiling fans above the beds and in the living room section, but this shouldn't have been that difficult of a request. That is not a huge issue and didn't ruin our vacation, it was just annoying when so many have said it is easy to get it lowered. FOOD---specialty restaurants We only ate at 4 specialty restaurants. Our first night was the Tepanyaki table at La Geisha. The food was ok, nothing special and the show was kind of lacking. The cook's big "joke" was "more tequila" every time he put oil on the grill. It was cute the first couple of times, but got old after several times. We've seen much better show cooking. We also ate at El Rancho the steakhouse in the Maya which we all highly recommend. We all had fabulous service and very good steaks. La Marina for the sit down dinner was ok, we actually felt service and food was better at the buffet there and that became our nightly go to rather than the other buffets or specialty restaurants. Lastly, we ate a Jambalaya in the Lindo lobby area. The service was pretty good here and we liked that you had the appetizer and dessert buffet to choose from so you could try several things. The main entrees were all good with some better than others. FOOD---buffets As mentioned above, we did eat at El Tapatio for lunch buffet twice including ordering off the menu once and tried it for breakfast once. It is a small buffet and every time we were in there for lunch or breakfast, there were trays of empty items. One time, our son nicely asked for a flank steak and the cook was rude to him and then gave him a mostly raw flank steak. We ate lunch most days at the lunch buffet on the Lindo pool side. It is a larger buffet and was always stocked with many options. Service was mostly good there as well. The buffet options seemed to change somewhat for lunch, so that was nice too. The beach bar has a grab and go type set up with burgers, chicken and fish sandwiches, fries, fruit and salads. They had a chip and nacho section too but the couple of times we looked it was empty. The burgers and chicken sandwiches were both good. The fries are very good and the fresh fruit was nice on hot days. La Marina became our go to breakfast and dinner buffet. They have a huge buffet with anything you could possibly want. I even saw a nice gluten free section if that is your thing. There is a cook to order omelet section and another cook to order section with waffles, french toast, pancakes at breakfast. At dinner, there was always a different meat in the carving station, a cook to order section with chicken, fish, flank steaks, etc. There was a cold seafood section, huge dessert section, bread section and so many sections I can't even remember. The food overall was very good here and we liked that they switched up the items every night. The kids loved getting crepes and ice cream at the shopping center. We wanted to try the tacos, but were always too full by the time we got over there to try them. They looked amazing though. The bar there makes a good drink as well. This is all included in your stay. BEACH The beach is a nice deep sandy beach. There are many chairs and palapas for shade. Every day of our 10 days, there were piles of sargassum. It was coming in heavy on the windy, rough sea days and we always felt bad for the 4 or 5 workers with rakes trying to clean it up. It is a huge problem all along the coast of Mexico and has been for several months now. The Iberostar does have 1 large scoop tractor that sometimes would be carrying away scoops of sargassum, but it is not constant and truly an endless job. Even on the days it was rolling in in think blankets on the waves, people were still in the water though. Not my thing, but can't blame the resort for nature. POOLS We spent time in the main pool, wave pool and lazy river. Yes, the river moves slowly, because it is a lazy river. Our son enjoyed the wave pool and we all enjoyed the main pool. We were able to find chairs with shade around the pool even as late as 1pm, however you just may not be near the swim up bar section, but there are 2 other bars on the pool deck to enjoy. The resort is beautiful. There was one morning that it stormed and poured buckets for a few hours. We took the golf cart around and explored the other resort lobbies during that time. Our 12 year old did the rifle shooting one day which was kind of a disappointment. After walking all the way over there, he got to shoot 5 times. That was it. 5 shots. It wasn't what we thought it would be. We did have an issue one morning at breakfast at La Marina. It was the day it was storming and it was packed with people doing the "Club" talks. We were sat at a table with large chunks of the previous diners' food trash on the floor. Our waiter seemed annoyed we were at his table and more annoyed when I asked for the lobster omelet. I had heard so many rave reviews of this omelet, I had to try it. After a long time, it finally arrived. It was cold, the "melted" cheese on top was a solid chunk and when I cut it open, some of the lobster chunks were burnt. I tried one of the non burnt chunks and it was fishy. Not good at all. Luckily, I had the entire breakfast buffet to get something good from after that. Our empty dishes sat piled up, our coffee was not filled and when we asked for milk, the waiter tossed some little creamer cups on the table. The whole experience was awful and we chalked it up for the extreme amount of people in there for the club talk for the poor experience. All of our other experiences in there were good to great. STAR PRESTIGE The experience above was found out by management and we were given a free upgrade to the Star Prestige for the last 2 days. We were not expecting anything and the poor experience in La Marina that one morning was nothing like the rest of experiences there. It certainly didn't ruin our vacation at all, so we were shocked when we had a note in our room saying to stop at our concierge desk. Of course, since she was rarely there, it took a day or so to see her and she made us an appointment with the "top concierge" but we did not know why. We arrived at the lobby concierge at our appointment time and the concierge told us there was no "top concierge" at the hotel. We told him we had an appointment and he insisted there was nobody to meet with and to check with our building concierge in the morning. We explained that she was almost never there to which he responded that they do have a problem getting a concierge for that building. At this time, Arturo heard what was going on and started asking us questions. He took it upon himself to figure out what was going on. He then told us to go eat and he'd have an answer for us when we got back. He was simply amazing! He took it upon himself to find a solution to the issue! What an awesome employee!! Anyway, he found us in La Marina buffet and introduced us to the "top concierge". After our meal, we met him in the lobby and he asked us about our poor experience and wanted to make it up to us by giving us the upgrade to Star Prestige for our last 2 days. We can honestly say if we had paid for this upgrade we would have been very disappointed. The area on the beach is nice, but many of the beds the curtains were missing so closing them for shade as the sun moved across the sky couldn't happen. There are always shady spots in this area with an area of lounge chairs under umbrellas or another area closer to the water with palapas. We were told that you can not reserve your chairs/bed in this area unless you are just going to get something to eat. However, we saw this was not true. There was also a time when we saw a couple come up from the water, put there blue towels (not the Star Prestige aqua towels) down on 2 chairs and relax. The waitress in the SP area even took their drink order and brought them a drink. They were there almost an hour before being kicked out. Also, we saw the entire front row of chairs reserved with the blue towels for almost 3 hours one morning before anyone showed up to claim them. The bar was out of 3 different beer brands, Bacardi rum and another liquor for at least 2 hours. They kept saying 5 minutes they would have them, but it was at least 2 hours, we left the area since the "upgraded bar" was not stocked. We did get the upgraded toiletries in our room which was nice. The guy in the SP section made a big deal out of the "surprise" we'd have in our room for our anniversary. It was a bottle of the house wine you can get at any of the areas in the Maya or Lindo, 1 wine glass and 4 tiny pieces of chocolate. We laughed that it was our anniversary "surprise" but there was only 1 glass and one of us would have to drink from the bottle. We didn't even open the wine as the house wine is not that good. The bartender in the SP VIP lounge the 1 night was the best one we had the whole stay. Our son also enjoyed the sandwiches in the lounge as well. Overall, had we spent the $40 per person per day for this section, we would not have felt we got our money worth. PHOTOS We did a family beach photo session and it was ok. We bought the smallest package and had trouble finding 20 photos we liked. It was not the quality of the photos, just the photographer was not very good at getting nice relaxed smiles from the kids and our son's eyes were squinty in so many because of the sun glaring in his face. Had we known the sun would be an issue at 5pm, we would have made a later appointment. We have had photos taken the last stay at Iberostar and also at a different resort and always had so many photos that turned out great because the photographer had fabulous people skills, not so this time. We are glad we have the memories, just wish he was on the level of the other times. Overall, we had a fabulous time! Sure, we had some bumps in the road, but no place is perfect and this is a really great family resort as long as you have your expectations set correctly. We would absolutely recommend this resort to families and already have to a few. This was our last trip with both kids, so next time we return, we'll just leave our son at home and hubby and I will stay at the Grand. If you are traveling with kids, this is a great resort.

Beautiful facility and wonderful staff
Wendy_from_Lakewood, Lakewood,CO
Tue Jun 19 05:21:19 EDT 2018
We stayed for 6 nights in mid May. The food buffets were just okay but the Japanese restaurant was really good. I don't normally go to an all inclusive for the health club, but this one was excellent. The facility was really nice and all the instructors and classes were top notch. They were great at teaching both in English and Spanish. The rooms were nice and the cleaning staff was excellent. I liked having a concierge in each area and they seemed to be there all hours of the day. The variety of drinks and liquor was pretty good for a an all inclusive, and we especially liked the bartenders at the Maya lobby bar. There seemed to be lots of options for children. I do agree with others that the saving of beach chairs is not policed even there are signs everywhere. (And this wasn't even high season.) I was only able to get a beach chair one day and it was only because I got there early in the morning and missed breakfast. They shouldn't have a rule if they aren't willing to enforce it. The pools were nice and the grounds staff were constantly cleaning. It would be a good place to have a multi family vacation. If you stay at the Maya you can use the facilities at every place except the Grand. As others have mentioned, there is a lot of walking involved, which I enjoyed, but might be a consideration for others. They did seem to have lots of golf carts to transport those that wanted it. I liked that it was spread out and not a high rise.

Amazing Family vacation
Yelena L, New York City, New York
Mon Jun 18 11:22:50 EDT 2018
Very great feeling about stay in this hotel. Everything was just amazing, place, Sea, Spa, food. Really great place! Traveling with son family. Perfect condition of ground, clean. Very nice a new gym, people always try to help with our needs. Great place for everyone.

May Trip
Tytusmk, Calgary, Canada
Mon Jun 18 08:32:59 EDT 2018
We were there at the end of May. We flew in right after hurricane Alberto left the region and left behind 4 days of rain (make sure you're aware of the rainy season). No issues. The hotel was great! We had access to everything but the Grand. Only improvements I would suggest is asking for a top floor room (we had people coming in at 2 am and having a bath right above us. Additionally, our room was basically on a walking path between to apartment blocks so we had a bit of foot traffic. Thankfully we had a little foyer and double doors to keep that noise out. Recommending the Mexican, Japanese and steakhouse restaurants!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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