Cancun

IBEROSTAR Paraiso Maya


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All Inclusive    

2018 Exceptional Values
Honeymoon:
Bottle of champagne, fruit platter, and Iberostar gift.
Family: First child 12 and under Stays, Plays & Eats Free (valid 5/01-10/31/18).

2019 Exceptional Values
Honeymoon: Bottle of sparkling wine, fruit platter, and Iberostar gift.

Unwind in the lobby bar beneath an exact replica of the famed Chichen Itza pyramid, swim in Riviera Maya's only wave pool, or splash in the water playground. If you're looking to unwind, relax under towering Mayan statues or enjoy quiet time in one of the elegantly appointed suites. It's a Caribbean resort for families and couples desiring an upscale vacation experience. With a 32,000-square foot spa, splash park, wave pool, restaurants, and authentic details in every space, this is relaxation on an impressive scale.

Each piece of furniture at the Iberostar Paraiso Maya hotel is a work of art made of wood, brass, bronze, and limestone. From the giant harp with seashells in its strings to the huge brass vases and a lobby bar which is a replica of the pyramid of Chichen Itza, this luxurious resort can be considered a masterpiece worthy of the best museum. In the hotel's lobby bar, guests will find authentic Mayan ruins and a massive serpent chandelier.

Guests can enjoy nine pools, including three lake pools, an activity pool, two private pools, a lazy river, a splash park for kids, and the only wave pool in Riviera Maya! Golf is also available at the 18-hole, par 72 Iberostar Playa Paraiso Golf Course.

The Iberostar Paraiso Maya hotel is designed to entertain the whole family. Adults can enjoy a cocktail at one of the hotel bars and clubs, while teens have fun with nightly live entertainment. And for children, Lucy's Club is a place where the fun is guaranteed.

This 24-hour all-inclusive hotel offers exquisite delicacies in its five a la carte restaurants (dining restrictions apply), two international buffets, grill/snack bar and ice cream parlor. Lift your spirits even further in Iberostar Paraiso Maya's six bars and lounges. Exchange privileges can also be enjoyed at Iberostar Paraiso Lindo and Iberostar Paraiso del Mar.

Find out more about Iberostar Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
The complex is perfectly integrated into the tropical landscape.
Address:
PLAYA PARAISO, PLAYA DEL CARMEN
QR

MX
Local Phone: 984-877-2800
Toll Free Phone: 01-800-00-75-292
Fax: 011-52-984-87-72-849
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby
Pools
Number of Pools: 8
Outdoor Pools: 8     
Swim-up Bar
Aside from several other pools, this hotel has the only wave pool in Riviera Maya plus a lazy river.
Golf: ONSITE
For travel thru 12/23/14 - play world class golf starting at 49 per person twilight times. Prime Time play is 79 per person. Rates include shared cart, green fees, taxes and food and beverage.
PD Dye course design. Par 72.
Holes: 18
Lessons Available
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: PADI - SSI diving school (additional charge)
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Luxury all-inclusive resort designed to represent the Mayan culture. The complex has 5 speciality restaurants, a pool bar and 4 more bars. Night club, discotheque. Aside from several other pools, this hotel has the only wave pool in Riviera Maya plus a lazy river. Beach: Located on a beautiful strech of white sandy beach in Playa Paraiso, between Cancun and Playa del Carmen. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Year Opened: 2004 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. Long pants for men in ala carte restaurants. Children under 12 not allowed in Gourmet Restaurants.
ROOM TYPES
SUPERIOR JUNIOR SUITE
The room offers an area of 624 square feet and a tropical or jungle view with a convenient location close to the beach and pool.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE
The room offers an area of 624 square feet with a tropical or jungle view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR JUNIOR SUITE FAMILY
The room offers 624 square feet with a convenient location close to the beach and pool and a tropical or jungle view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE FAMILY
The room offers 1248 square feet with 1 king bed and a guaranteed connecting suite with double beds. Garden view room.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE POOL VIEW
The room offers an area of 624 square feet and a pool view with a convenient locationclose to the beach and pool.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DINING
IBEROSTAR Paraiso Maya features 1 meal plan options:
All Meals, Drinks & Tips-Restrictions on the number of a la carte restaurants.
There are 7 Restaurants at IBEROSTAR Paraiso Maya:
El Rancho - Steaks, chops, and superb cuts grilled to perfection and served a la carte. Open for dinner only. Reservations are required. Casual/formal dress code.
La Geisha - Japanese cuisine served a la carte at five sizzling teppanyaki grills. Open for dinner only. Reservations required. Casual/formal dress code.
Grill and Snack Bar - A casual poolside restaurant serving lunch, snacks and grilled items any time of the day.
L'Etoile y Museo - Gourmet French cuisine served a la carte. Open for dinner only. Reservations required. Formal/elegant dress code.
International Buffet - The main restaurant serves breakfast and lunch only.
La Marina - Outstanding fish and seafood served a la carte for dinner. Reservations required for dinner. Casual/formal dress code. Restaurant is also open for breakfast buffet.
El Tapatio - Gourmet Mexican cuisine served a la carte. Reservations required for dinner. Casual/formal dress code. Buffet breakfast and lunch also served.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Aerobics, exercises, table tennis, volleyball, water polo,catamaran-sailing, windsurfing, Spanish and dance lessons, etc.
Nightly Activities & Entertainment:
Night club, discotheque and weekley theme nights, shows, dance performances and live music.
CHILDREN'S PROGRAMS
Lucy's Kids Club ages 4 to 12 years old, activities include painting, sand castle, movies, games and more.
Applicable Ages: 4 - 12 years old

Children's Facilities
Game Room
Children's Pool
Babysitting Fee: Fee Required

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
4111 Recommend
4111 past Apple Vacationers would recommend IBEROSTAR Paraiso Maya to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5846reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Would definately visit again!
SHARON W.
Nov 20 2018
We had a lovely stay at the Iberostar. Check in was a breeze. Staff were super helpful and very friendly - so eager to please. The specialty dinign choices were wonderful. Our maid Ana was terrific - she left us surprises every evening - her towel creations were so cute. The beach was beautiful and the pools were clean and we had no problems finding a quiet place to relax every day. We requested a certain building number and even had a choice of floor and my husband asked for a corner room and viola - we got it. No complaints from us! Thank you everyone - we will be back!!
Customer Rating: 

TEST
Another great week
MICHAEL N.
Nov 07 2018
This is my 6th year at his compound and my 3rd year at the Maya. Such a great resort, always have wonderful time
Customer Rating: 

TEST
They left us down town
JASON R.
Oct 29 2018
Language mainly spoken is Spanish, they left me and my family down town cause the bus was full and wouldn't get us another we would have to wait 3 hours for next bus had to get a taxi to take us back.
Customer Rating: 

TEST
DARIUSZ R.
Aug 23 2018
HOTEL IS OK
Customer Rating: 

TEST
Awsome
DAVID L.
Aug 01 2018
Was not expecting a credit for being short one person. Thank you
Customer Rating: 

TEST
review
HEATHER P.
Jun 30 2018
The outside pool bathrooms were often in need of toilet paper and had big puddles of water, making it unsafe and unsanitary.
Customer Rating: 

TEST
Great resort
MATTHEW T.
Jun 20 2018
Overall this is an excellent resort with lots to do. Entertainment was outstanding and the service was always on point
Customer Rating: 

TEST
Paradise
DONALD B.
Jun 16 2018
It was our first time in Cancun. We weren’t sure what to expect. It was amazing. The hotel was gorgeous and everything was perfect. We will definitely return and stay longer next tine.
Customer Rating: 

TEST
Great Stay at the Iberostar Paraiso Maya
DENISE O.
Jun 10 2018
The Iberostar Paraiso Maya was an excellent hotel. I stayed there with my family for a wedding in early June. The wedding coordinator couldn't have been more helpful and the wedding was absolutely beautiful. The chairs at the pool were plentiful. The staff did not allow people to throw a towel on a chair at 8am and keep it all day.....they stayed on top of that, so no matter what time you came down you could find a chair to use. You could find our group at the swim-up pool bar...but if you wanted a quiet place, then go to the private pool, or one of the many others. The food at the restaurants were great for an all-inclusive.....breakfast was fantastic, lunch was the normal buffet....for dinner, we ate at two specialty restaurants....the hibachi, which was very good....the chef put on a great show....and El Rancho for steaks. That was our favorite. The filets were as good as any that you would get at an expensive steakhouse anywhere. We ended up going back there again because it was so good. A hint....bring your own innertube.....buy a cheap one and leave it there when you come home if you'd like. Otherwise most people paid a minimum of $11, for a child's inner tube, or over $20 for a larger one....there were none at all in the lazy river....and everyone used them in the pool as well. I hope to go back soon.
Customer Rating: 

TEST
Another great vacation
LEON L.
Apr 24 2018
We have used Apple for every trip we've taken to Mexico and they have always been great.
Customer Rating: 

TEST
RYAN O.
Apr 23 2018
Other than food, everything else was great
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Relax
Nic A, Port d'Alcudia, Spain
Wed Dec 12 23:31:01 EST 2018
Just came home from an fantastic holiday in Mexico. This hotel complex is amazing. Second time we are there. The area is huge. It’s never crowded. They even give you a ride in a golf cart if you want to go somewhere within the complex. The Lindo reception area is for me the coolest reception area I have ever seen. The Star Cafe is fantastic. Like a Starbucks, but part of the all inclusive. There is one in Maya and one in Lindo (a bit bigger). Again... never crowded. So relaxing to sit there. Free tennis lessons every morning. We traveled without our child, but she would have had a blast in the Star Camp. For dinner you can choose to book a theme restaurant or the buffe. The gourmet and the Japanese show cooking (teppanyaki) was my favorites. But all of them are great. The stage is BIG. Nice sound and lights. Talented musicians. Good singers. The entertainers put on some fun events. Running event for charity, and a foam party on the beach. Really fun.

Winter vacation
OwenB001,
Wed Dec 12 09:24:12 EST 2018
My fiancé and I wanted to have a tropical vacation to get way from the harsh winters of Chicago. We had never done an all inclusive before so we found a deal and we booked it. All the staff were extremely friendly and courteous, even the housekeeping would say hello and ask you how your day was whenever you’d cross paths. Even just laying out by the pool the event staff had plenty of games and activities to keep everyone entertained. The event staff also had daily evening events at the amphitheater such as a magic show and a rock concert. Overall we had an extremely nice time and I would recommend it to anyone if the price is right for them.

Wonderful Staff
Linda L, Toronto, Canada
Wed Dec 12 08:58:10 EST 2018
We were here the first week in December and the resort was getting ready for the Christmas crowds so access to restaurants, chairs, etc, etc was very good. The room was large and clean and the maids were very, very good. The food was very good and there were many options. The Snake Bar was fantastic. I think that the most outstanding thing about this resort is the staff - they were all, without exception, very pleasant and very helpful. Great, great staff!!!

Horrible customer service
Galya A,
Tue Dec 11 16:25:05 EST 2018
We went to a family vacation to iberostar Paradiso Maya. The service at the Jambalaya restaurant was horrible. They lost our reservation and made us wait for over 30 minutes. When they finally let us in, the restaurant was empty, the food was disgusting, and the service was awful. I don't know how many stars this place is, but according to my family, they don't deserve anything higher than one

Good trip
Trip37162281056, Dillsburg, Pennsylvania
Tue Dec 11 09:43:43 EST 2018
Good trip with family good not as good as last 2 times i was there help is fantastic snake bar bartenders are very nice people as are all the maids Christmas decorations are beautiful lot of hard work



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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