Cancun

IBEROSTAR Paraiso Maya


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All Inclusive    

Crystal Award Winner: Best Destination, 2015 & 2016

Exceptional Values!
Honeymoon:
Bottle of champagne, fruit platter, and IBEROSTAR gift.
Family: Family: First child 12 & under Stays, Plays & Eats Free (valid 5/01-10/31/17).

IBEROSTAR's Premium Gold Collection: Located between Cancun and Playa del Carmen on an incredible beach on Riviera Maya, the 24-hour all-inclusive IBEROSTAR Paraiso Maya has everything you need - an incredible beach, amazing pool area, and the best sports, gastronomy, and entertainment. IBEROSTAR Paraíso Maya is designed to fulfill your every expectation, from spacious suites to attentive concierge service, fine dining and every imaginable activity.

Traditional Mayan decor brings great beauty to this hotel that features unique and awe-inspiring Mayan art and ruins. Each piece of furniture at the IBEROSTAR Paraiso Maya hotel is a work of art made of wood, brass, bronze, and limestone. From the giant harp with seashells in its strings to the huge brass vases and a lobby bar which is a replica of the pyramid of Chichen Itza, this luxurious resort can be considered a masterpiece worthy of the best museum. In the hotel's lobby bar, guests will find authentic Mayan ruins and a massive serpent chandelier.

The imaginatively-designed pool area offers a separate child's pool and extensive sunbathing area. Plus, this incredible resort boasts a lazy river and the only wave pool in Riviera Maya. Enjoy great golf in an incredible setting at the 18-hole, par 72 IBEROSTAR Playa Paraiso Golf Course.

The IBEROSTAR Paraíso Maya hotel is designed to entertain the whole family. Adults can enjoy a cocktail at one of the hotel bars and clubs, while teens have fun with nightly live entertainment. And for children, Lucy's Club is a place where the fun is guaranteed.

This 24-hour all-inclusive hotel offers exquisite delicacies in its five a la carte restaurants (dining restrictions apply), huge international buffet, grill snack bar and ice cream parlor. Lift your spirits even further in IBEROSTAR Paraíso Maya's seven bars and lounges.

Find out more about IBEROSTAR Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
The complex is perfectly integrated into the tropical landscape.
Address:
PLAYA PARAISO, PLAYA DEL CARMEN
QR

MX
Local Phone: 984-877-2800
Toll Free Phone: 01-800-00-75-292
Fax: 011-52-984-87-72-849
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby
Pools
Number of Pools: 8
Outdoor Pools: 8     
Swim-up Bar
Aside from several other pools, this hotel has the only wave pool in Riviera Maya plus a lazy river.
Golf: ONSITE
For travel thru 12/23/14 - play world class golf starting at 49 per person twilight times. Prime Time play is 79 per person. Rates include shared cart, green fees, taxes and food and beverage.
PD Dye course design. Par 72.
Holes: 18
Lessons Available
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Wind Surf: Complimentary
Other Sports Available
Other Sports: PADI - SSI diving school (additional charge)
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Luxury all-inclusive resort designed to represent the Mayan culture. The complex has 5 speciality restaurants, a pool bar and 4 more bars. Night club, discotheque. Aside from several other pools, this hotel has the only wave pool in Riviera Maya plus a lazy river. Beach: Located on a beautiful strech of white sandy beach in Playa Paraiso, between Cancun and Playa del Carmen. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Year Opened: 2004 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. Long pants for men in ala carte restaurants. Children under 12 not allowed in Gourmet Restaurants.
ROOM TYPES
JUNIOR SUITE POOL VIEW
Located near the beach and pool, this guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with pool views. Room also features 24-hour room service, complimentary access to Spa Sensation wet areas, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR JUNIOR SUITE
Spacious junior suite includes one king bed or two double beds, a fully-equipped bathroom, a living area with a sofa bed, and a private balcony with garden views. Room also features 24-hour room service, a minibar, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE
Guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden or pool views. Room also features a minibar, 24-hour room service, complimentary access to Spa Sensation wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR JUNIOR SUITE FAMILY
Connecting rooms, one with two double beds and the other with a king. Spacious room also features a sofa bed, a private balcony with garden views, convenient location to the splash park, 24-hour room service, priority reservations for dinner, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE FAMILY
Connecting rooms, one with two double beds and one with a king size bed. Room also features a fully-equipped bathroom, a private balcony with garden views, a minibar, 24-hour room service with children's menu, family amenities, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DINING
IBEROSTAR Paraiso Maya features 1 meal plan options:
All Meals, Drinks & Tips-Restrictions on the number of a la carte restaurants.
There are 7 Restaurants at IBEROSTAR Paraiso Maya:
L'Etoile y Museo - Gourmet French cuisine served a la carte. Open for dinner only. Reservations required. Formal/elegant dress code.
International Buffet - The main restaurant serves breakfast and lunch only.
La Marina - Outstanding fish and seafood served a la carte for dinner. Reservations required for dinner. Casual/formal dress code. Restaurant is also open for breakfast buffet.
El Tapatio - Gourmet Mexican cuisine served a la carte. Reservations required for dinner. Casual/formal dress code. Buffet breakfast and lunch also served.
El Rancho - Steaks, chops, and superb cuts grilled to perfection and served a la carte. Open for dinner only. Reservations are required. Casual/formal dress code.
La Geisha - Japanese cuisine served a la carte at five sizzling teppanyaki grills. Open for dinner only. Reservations required. Casual/formal dress code.
Grill and Snack Bar - A casual poolside restaurant serving lunch, snacks and grilled items any time of the day.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Aerobics, exercises, table tennis, volleyball, water polo,catamaran-sailing, windsurfing, Spanish and dance lessons, etc.
Nightly Activities & Entertainment:
Night club, discotheque and weekley theme nights, shows, dance performances and live music.
CHILDREN'S PROGRAMS
Lucy's Kids Club ages 4 to 12 years old, activities include painting, sand castle, movies, games and more.
Applicable Ages: 4 - 12 years old

Children's Facilities
Game Room
Children's Pool
Babysitting Fee: Fee Required

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
4111 Recommend
4111 past Apple Vacationers would recommend IBEROSTAR Paraiso Maya to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 4784reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
7 years and getting better everytime
Michael B,
Thu May 18 06:48:31 EDT 2017
My family (wife and daughter)and I have been coming here for 7 years. Every vacation here seems to be better then the last. The people here at the resort treat you with respect and acknowledge you with every passing. I want to call out one waiter who works at the Maya in the Mexican restaurant for breakfast and lunch. His name is Armando. He has to be the hardest kindest worker I have seen here. my family is always welcomed as his own. He is always happy and makes sure you are attended to. The resort is spotless clean. The rooms are spotless clean. The lazy river amazing. The shows could use some improvement but are entertaining . Drinks what more can I say. The food has improved over the many years we have been coming here. This time has been the best ever. The chocolate I cream is to die for! At the pools you are attended to by the waitresses that keep circulating to make sure your drink never runs dry Keep it up Iberostar and we will keep vacationing at your resort It the most relaxing place were the staff makes you feel like you are welcomed as part of there family.

Keeps Getting Better
jheinrichs13, Baltimore, Maryland
Wed May 17 17:39:27 EDT 2017
We stayed in the Paraiso Maya at the end of April, and it was amazing. This was the third time we've been there (my girlfriend and I), and we had a fantastic time. The food was delicious, and the facilities are beautiful. We especially like the improvements to the gym where they have a bunch of new workout classes. We took a spinning class (don't remember who taught it) and an interval training class with Luis, and they were perfect. The bartenders are also fantastic, especially the bartender working the Maya bar named Johnny. Finally, the entertainment staff always does a great job. We spent a good amount of time with Charlie, who was nice enough to give my girlfriend a medal on her birthday. And I almost forgot, Our housekeepers Dora and Minerva are experts with the towel animals.

GREAT family vacation!!
TIKKImom, Salt Lake City, Utah
Wed May 17 15:13:21 EDT 2017
We had originally booked our stay at the Lindo, but the staff wanted to do something nice for my sister and her husband on their honeymoon and they upgraded our entire party to the Maya for FREE, which we felt was VERY generous and so cool. Our rooms were so beautiful. Very spacious, clean and comfortable. I was part of a larger party, but in my room, it was me, my husband and our two daughters (ages 3 and 1). All of the rooms had a balcony with hammock swings. We were in building 66 and our balconies overlooked one of the children's pools. The food at the resort was very good. We ate at both of the main buffets and also made reservations and ate at the steakhouse, italian, japanese and gourmet french restaurants. The buffets had a great variety, especially breakfast and everyone found something that they liked. Beverages were easy to find anywhere in the resort, whether alcohol or not. Our favorite restaurant was the Japanese one. It is tempanyaki style and the chef cooks right in front of everyone. Food was delicious. We stopped by the theater shows a few nights over at the Lindo and they were very good and entertaining. Our girls loved it, It seemed that the kids club was a great activity and option for parents, but since it was for ages 4-12 years, we were unable to take advantage of it this time. The beach was beautiful and even though there were LOTS of cabanas and loungers, we were unable to find any empty ones when we went to the beach around lunch time. So if you want a spot, you will likely need to get there earlier in the day. One thing that I really liked about the resort, and I'm sure it's a necessity due to its sheer size, is that each building of rooms had their own concierge stationed there at the entrance. This just made it a lot easier to access them instead of heading to the main lobby every time you needed to speak with one. Room service was available 24x7 and the menu options weren't too bad, but I wish there would have been more of a selection for breakfast foods to order. We couldn't get anything like yogurt or cereal (a must for the little ones) delivered to our room and that would have been nice. Do yourself a favor and MAKE SURE you visit the shopping center/mall that is on the property. There is a small taco shop there and they make the YUMMIEST tacos and margaritas. Also, there is an ice cream and crepe shop, playground for the kids and a carousel. CONS: My ONLY real gripe about this resort is the lack of access to food/snacks out by the pool.....other than an ice cream bar by the pool bar, there is NOTHING available to just grab and eat by the pool areas. So picture this: You get everyone in their suits, get all sunscreened up, grab all the towels, floaties, hats, cover ups, stroller, etc and head to the pool. You scope out a good spot with some nice loungers in the shade and dive into the amazing pool. You and the kids are having a great time, but after a while you start to get hungry. You don't really want to be done swimming and you just want to grab a snack and eat, but nothing is available. So you have to get everyone out of the pool, dry off (cause you can't go into the restaurants wet), put shirts and cover ups on, deflate all of the floaties, change baby out of swim diaper, return your wet towels to the towel shack so you aren't carrying soaking wet towels into the restaurants, abandon your sweet shady spot and loungers and head off to a buffet restaurant to grab lunch. The kids are hungry, but they also want to swim, so the last thing they want is to pack it up and go have to sit down in a restaurant. Not to mention, by the time this was all said and done, there was no time to head back to the pool, we needed to head back to the rooms for naps and showers. We really could have saved A LOT of time and had more pool time if there would have been more food options like a snack bar or a bbq station where you could grab a hot dog or a burger. This was available at the beach, but not the pools. Overall this was a VERY nice resort and I think we would definitely consider returning in the future.

5th Season
jmba_md, Oklahoma City, Oklahoma
Wed May 17 12:16:08 EDT 2017
I had been coming to this resort for the last five seasons, twice to the Rivera Maya, this complex had several qualities resort, The Maya is the top one before the Grande (adult only). This place is FANTASTIC, wide long beaches white powder sand, crystal water, multiple high end restaurants, multiple bars , the largest pool in the Rivera maya, Room is clean good AC mini bar, comfortable beds, good size bathroom. Is especially Great with families with kids all eyes. Buffet is open always, and super friendly Mexican service. This place is safe, has his own mini mall nightclubs just name it, they have it. Is one of those few Sure Thing, that you can find this days.

Great stay
Just4nancyJ, Minneapolis, Minnesota
Tue May 16 21:56:59 EDT 2017
First time at this hotel. Rooms were always cleaned early in the day. AC was great and able to keep up with the heat outside. Very well kept grounds. Wide variety of food at the buffet. Plenty of palapas at the beach. Did have someone steal our towel clips off of our chairs. Mary at the pool shop was very helpful in selecting pool toys. Loved the guys at the Lomas desk for setting up side adventures! Great trip!!



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