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IBEROSTAR Paraiso Maya


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All Inclusive    

IBEROSTAR's Premium Gold Collection: Located between Cancun and Playa del Carmen on an incredible beach on Riviera Maya, the 24-hour all-inclusive IBEROSTAR Paraiso Maya has everything you need - an incredible beach, amazing pool area, and the best sports, gastronomy, and entertainment. IBEROSTAR Paraíso Maya is designed to fulfill your every expectation, from spacious suites to attentive concierge service, fine dining and every imaginable activity.

Traditional Mayan decor brings great beauty to this hotel that features unique and awe-inspiring Mayan art and ruins. Each piece of furniture at the IBEROSTAR Paraiso Maya hotel is a work of art made of wood, brass, bronze, and limestone. From the giant harp with seashells in its strings to the huge brass vases and a lobby bar which is a replica of the pyramid of Chichen Itza, this luxurious resort can be considered a masterpiece worthy of the best museum. In the hotel's lobby bar, guests will find authentic Mayan ruins and a massive serpent chandelier.

The imaginatively-designed pool area offers a separate child's pool and extensive sunbathing area. Plus, this incredible resort boasts a lazy river and the only wave pool in Riviera Maya. Enjoy great golf in an incredible setting at the 18-hole, par 72 IBEROSTAR Playa Paraiso Golf Course.

The IBEROSTAR Paraíso Maya hotel is designed to entertain the whole family. Adults can enjoy a cocktail at one of the hotel bars and clubs, while teens have fun with nightly live entertainment. And for children, Lucy's Club is a place where the fun is guaranteed.

This 24-hour all-inclusive hotel offers exquisite delicacies in its five a la carte restaurants (dining restrictions apply), huge international buffet, grill snack bar and ice cream parlor. Lift your spirits even further in IBEROSTAR Paraíso Maya's seven bars and lounges.

Exceptional Values!
Honeymooners:
Bottle of champagne, fruit basket, and IBEROSTAR gift.
Family: One child 12 and under stays, plays, and eats free (valid for travel 8/16/15 through 11/20/15, and 11/29/15 through 12/23/15).
Extra Value: Free WiFi throughout the resort. One code per person, per stay (child not included). Limited to one device only. Additional codes available at a charge.

Find out more about IBEROSTAR Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
The complex is perfectly integrated into the tropical landscape.
Address:
PLAYA PARAISO, PLAYA DEL CARMEN
QR

MX
Local Phone: 984-877-2800
Toll Free Phone: 01-800-00-75-292
Fax: 011-52-984-87-72-849
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby
Pools
Number of Pools: 8
Outdoor Pools: 8     
Swim-up Bar
Aside from several other pools, this hotel has the only wave pool in Riviera Maya plus a lazy river.
Golf: ONSITE
For travel thru 12/23/14 - play world class golf starting at 49 per person twilight times. Prime Time play is 79 per person. Rates include shared cart, green fees, taxes and food and beverage.
PD Dye course design. Par 72.
Holes: 18
Lessons Available
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Wind Surf: Complimentary
Other Sports Available
Other Sports: PADI - SSI diving school (additional charge)
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Luxury all-inclusive resort designed to represent the Mayan culture. The complex has 5 speciality restaurants, a pool bar and 4 more bars. Night club, discotheque. Aside from several other pools, this hotel has the only wave pool in Riviera Maya plus a lazy river. Beach: Located on a beautiful strech of white sandy beach in Playa Paraiso, between Cancun and Playa del Carmen. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Year Opened: 2004 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. Long pants for men in ala carte restaurants. Children under 12 not allowed in Gourmet Restaurants.
ROOM TYPES
JUNIOR SUITE POOL VIEW
Two double beds or one king. Balcony with pool view. 24-hour room service. Whirlpool tub in bathroom. Access to wet areas of spa. Free WiFi. Located near pool and beach.
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE PRIORITY LOCATION
Two double beds or one king. Balcony with garden or jungle view. 24-hour room service. Jacuzzi in bathroom. Free WiFi. Located near pool and beach.
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE
Two double beds or one king. Balcony with garden or jungle view. 24-hour room service. Access to wet area of spa. Located near the pool and beach. Free WiFi. 5 handicap rooms.
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR JUNIOR SUITE FAMILY
Connecting rooms, one with two double beds and the other with a king. Sofa bed. Balcony with garden view. 24-hour room service. Whirlpool tub in bathroom. Sofa bed. Free WiFi. Located near aquatic park. Priority reservations at restaurants. 1335 sq. ft.
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR JRS PRIORITY LOCATION
Two double beds or one king. Balcony with garden or jungle view. 24-hour room service. Whirlpool tub in bathroom. Bathrobe and slippers. Access to wet area of spa. Located near beach and pool. Free WiFi.
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE FAMILY
Connecting rooms, one with two double beds and one with a king size bed. 24-hour room service and access to spa wet area. Located near beach and pool. Whirlpool tub in bathroom. Bathrobe and slippers. Free WiFi. 1248 sq. ft.
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR JUNIOR SUITE
Two double beds or one king. Balcony with garden or jungle view. Whirlpool tub in bathroom. 24-hour room service. Located near pool and beach. Access to wet areas of spa.
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DINING
IBEROSTAR Paraiso Maya features 1 meal plan options:
All Meals, Drinks & Tips-Restrictions on the number of a la carte restaurants.
There are 7 Restaurants at IBEROSTAR Paraiso Maya:
Seafood - Reservations are required.
Mexican - Reservations are required.
Steak House - Reservations are required.
Japanese - A la carrte restaurants serving Japanese cuisine. Reservations are required.
Grill and Snack Bar - A casual poolside restaurant serving lunch, snacks and grilled items any time of the day.
Gourmet - A la carte dining, offering French specialties for dinner only. Reservations and dress code required. Adults only, must be at least 12 years of age.
International Buffet - The main restaurant serves breakfast and lunch only.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Aerobics, exercises, table tennis, volleyball, water polo,catamaran-sailing, windsurfing, Spanish and dance lessons, etc.
Nightly Activities & Entertainment:
Night club, discotheque and weekley theme nights, shows, dance performances and live music.
CHILDREN'S PROGRAMS
Lucy's Kids Club ages 4 to 12 years old, activities include painting, sand castle, movies, games and more.
Applicable Ages: 4 - 12 years old

Children's Facilities
Game Room
Children's Pool

Babysitting Fee: Fee Required

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
3779 Recommend
3779 past Apple Vacationers would recommend IBEROSTAR Paraiso Maya to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 3797 reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Surprise
Melissa M, Calgary, Canada
Sun Feb 07 09:52:11 EST 2016
We stayed here the end of January, I had read some review and was a little nervous about the resort but I was pleasantly surprised. What I learned is there are 5 hotels in one. All are different levels and the amenities get significantly better. We stayed at the Maya and if we came back we would upgrade to the Grande. Here's what we liked: private pools were great for the number of people we had, great drink service but they don't serve food until after 4 and they are cautious because of all the wildlife on the resort. Pools were extremely cold but you got used to them. There were lots of activities and you could learn to scuba for free. We were allowed to eat a la cartel every night which is good. Food was ok everywhere except the gourmet which was great. I definitely feel Royalton and Dreams resorts have better food.the Snake bar was our hang out and was a lot of fun. I prefer premium liquor and corona but the service was good. When you stay at the maya you get a concierge which was great and helpful. The rooms were good. The hotel will need to invest in some renos soon though. We stayed in 64 which is far from the beach but close to the buffet and pools. The resort is huge and you will walk a lot. We didn't gain any weight on the trip from all the walking. If you have the gold bracelet you get access to the spa pools which we used every day. Golf is great and the course is challenging. Couple of things, they don't tell you everything you get so do your research and ask. Room service is below average and very limited but the creperie and coffee bars are great. The disco is Star Wars theme and fun. They also have a taco stand and burger place at the mall so make sure you check it out its all free. The paella on the beach on Wednesday was so cool and yummy. More>

Disappointed
Ces17, Boston, Massachusetts
Sat Feb 06 07:38:11 EST 2016
Not quite on the beach. Hotel and beach separated by a stretch of mangroves with a nice smell of sewage in the morning. Limited food choices and very repetitive. Construction ongoing in the building we were staying with noise and paint smell for most of the day. Offered an alternative room even farther from the beach. Persistent "offer" to listen to a sales pitch for their club. Both my wife and I ended up also in bed with gastrointestinal problems: first time in over 20 years of trips to Mexico. Won't be back. Much better alternatives for the price. More>

great time at Paraiso Maya
Maldoroty,
Thu Feb 04 17:19:04 EST 2016
We had a great time at the Iberostar Paraiso Maya. My children loved the Kids Club- I loved how they got the kids involved in performing on several nights on stage, such as performing "CATS", and doing fashion shows on stage. The kids also got to dance in the night club for a short time after the kids show on different nights. We loved the pools, but just wished that the water had not been so cold. Food was good, both Japanese restaurants had the same menu- wished there would have been more choice between the two. The buffet room in the steakhouse for appetizers and dessert was amazing. Staff were very helpful. The sliding door lock to the balcony was broken and the repair person came right away to fix it. Housekeeping also came very quick when we needed the pull out couch to have sheets and he made the bed right away. The concierge was very nice, but pushed us to come to their meeting for the club; we first said yes, then later changed our mind and called to cancel- when we called to cancel, we had some pushback from the staff on the phone saying that we had already said yes we were coming to the meeting and people don't normally do that. However, we said we didn't want to come and they then left us alone. The beach was very clean and the weather was beautiful. I loved the barbecue lunches on the beach. We would stay again. More>

Expected more
Goattienarbo, Airdrie, Alberta
Wed Feb 03 16:28:33 EST 2016
I heard rave reviews from iberostar, but I was left a bit disappointed. I found that there was a lack of dining choices for breakfast and lunch...our choices consisted of buffet or buffet...or of course another buffet. Of these choices none of them offered anything different than the other. For dinner however there was plenty of choices and a variety of different menus from steak house to Japanese to Italian and seafood. Great for choices but horrible for convenience. All the dinner restaurants required a reservation, and since the restaurants didn't open until 630 it didn't take long for the prime dinner times to be filled up. And we were forced to eat a number of times at 830 or later or attend yet another buffet. The one time we had an early dinner at 630 the dinning room was half empty...and friends of ours were told the time slot was booked solid. I've been to a few other all inclusive a and had never seen all dinner restaurants needing reservations it is usually only the one fancy one...Italian or French. Aside from the bad dinning experience the resort was very nice...great pools, something for everyone and a great beach with plenty of seating. Great friendly staff and clean rooms. More>

Great vacation!!
Theresa L,
Wed Feb 03 10:08:06 EST 2016
Very enjoyable vacation! So beautiful and relaxing. The staff was so friendly and gracious. The pools were gorgeous and the beach was clean. Tons of activities and a lot of food options. The drinks were tasty too! The rooms were nice and comfy. Even though we didn't take our kiddos, they had a lot of activities for kids and it looked fun. I can't wait to go back! More>



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  APPLE RATINGS:    Exceptional Standard of Service & Quality;    Luxurious;
    Superior First Class;    First Class;    Comfortable;    Modest
    Superior to other hotels with the same rating;    Superior to other hotels with the same rating