Cancun

IBEROSTAR Paraiso Maya


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All Inclusive    

Crystal Award Winner: Best Destination, 2015 & 2016

Exceptional Values!
Honeymoon:
Bottle of champagne, fruit platter, and IBEROSTAR gift.
Family: Family: First child 12 & under Stays, Plays & Eats Free (valid 5/01-10/31/17).

IBEROSTAR's Premium Gold Collection: Located between Cancun and Playa del Carmen on an incredible beach on Riviera Maya, the 24-hour all-inclusive IBEROSTAR Paraiso Maya has everything you need - an incredible beach, amazing pool area, and the best sports, gastronomy, and entertainment. IBEROSTAR Paraíso Maya is designed to fulfill your every expectation, from spacious suites to attentive concierge service, fine dining and every imaginable activity.

Traditional Mayan decor brings great beauty to this hotel that features unique and awe-inspiring Mayan art and ruins. Each piece of furniture at the IBEROSTAR Paraiso Maya hotel is a work of art made of wood, brass, bronze, and limestone. From the giant harp with seashells in its strings to the huge brass vases and a lobby bar which is a replica of the pyramid of Chichen Itza, this luxurious resort can be considered a masterpiece worthy of the best museum. In the hotel's lobby bar, guests will find authentic Mayan ruins and a massive serpent chandelier.

The imaginatively-designed pool area offers a separate child's pool and extensive sunbathing area. Plus, this incredible resort boasts a lazy river and the only wave pool in Riviera Maya. Enjoy great golf in an incredible setting at the 18-hole, par 72 IBEROSTAR Playa Paraiso Golf Course.

The IBEROSTAR Paraíso Maya hotel is designed to entertain the whole family. Adults can enjoy a cocktail at one of the hotel bars and clubs, while teens have fun with nightly live entertainment. And for children, Lucy's Club is a place where the fun is guaranteed.

This 24-hour all-inclusive hotel offers exquisite delicacies in its five a la carte restaurants (dining restrictions apply), huge international buffet, grill snack bar and ice cream parlor. Lift your spirits even further in IBEROSTAR Paraíso Maya's seven bars and lounges.

Find out more about IBEROSTAR Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
The complex is perfectly integrated into the tropical landscape.
Address:
PLAYA PARAISO, PLAYA DEL CARMEN
QR

MX
Local Phone: 984-877-2800
Toll Free Phone: 01-800-00-75-292
Fax: 011-52-984-87-72-849
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby
Pools
Number of Pools: 8
Outdoor Pools: 8     
Swim-up Bar
Aside from several other pools, this hotel has the only wave pool in Riviera Maya plus a lazy river.
Golf: ONSITE
For travel thru 12/23/14 - play world class golf starting at 49 per person twilight times. Prime Time play is 79 per person. Rates include shared cart, green fees, taxes and food and beverage.
PD Dye course design. Par 72.
Holes: 18
Lessons Available
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Wind Surf: Complimentary
Other Sports Available
Other Sports: PADI - SSI diving school (additional charge)
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Luxury all-inclusive resort designed to represent the Mayan culture. The complex has 5 speciality restaurants, a pool bar and 4 more bars. Night club, discotheque. Aside from several other pools, this hotel has the only wave pool in Riviera Maya plus a lazy river. Beach: Located on a beautiful strech of white sandy beach in Playa Paraiso, between Cancun and Playa del Carmen. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Year Opened: 2004 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. Long pants for men in ala carte restaurants. Children under 12 not allowed in Gourmet Restaurants.
ROOM TYPES
JUNIOR SUITE
Guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden or pool views. Room also features a minibar, 24-hour room service, complimentary access to Spa Sensation wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR JUNIOR SUITE FAMILY
Connecting rooms, one with two double beds and the other with a king. Spacious room also features a sofa bed, a private balcony with garden views, convenient location to the splash park, 24-hour room service, priority reservations for dinner, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE FAMILY
Connecting rooms, one with two double beds and one with a king size bed. Room also features a fully-equipped bathroom, a private balcony with garden views, a minibar, 24-hour room service with children's menu, family amenities, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PRESIDENTIAL SUITE AI
Other Amenities -
JUNIOR SUITE POOL VIEW
Located near the beach and pool, this guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with pool views. Room also features 24-hour room service, complimentary access to Spa Sensation wet areas, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PRESIDENTIAL SUITE AI
Other Amenities -
SUPERIOR JUNIOR SUITE
Spacious junior suite includes one king bed or two double beds, a fully-equipped bathroom, a living area with a sofa bed, and a private balcony with garden views. Room also features 24-hour room service, a minibar, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DINING
IBEROSTAR Paraiso Maya features 1 meal plan options:
All Meals, Drinks & Tips-Restrictions on the number of a la carte restaurants.
There are 7 Restaurants at IBEROSTAR Paraiso Maya:
El Rancho - Steaks, chops, and superb cuts grilled to perfection and served a la carte. Open for dinner only. Reservations are required. Casual/formal dress code.
La Geisha - Japanese cuisine served a la carte at five sizzling teppanyaki grills. Open for dinner only. Reservations required. Casual/formal dress code.
Grill and Snack Bar - A casual poolside restaurant serving lunch, snacks and grilled items any time of the day.
L'Etoile y Museo - Gourmet French cuisine served a la carte. Open for dinner only. Reservations required. Formal/elegant dress code.
International Buffet - The main restaurant serves breakfast and lunch only.
La Marina - Outstanding fish and seafood served a la carte for dinner. Reservations required for dinner. Casual/formal dress code. Restaurant is also open for breakfast buffet.
El Tapatio - Gourmet Mexican cuisine served a la carte. Reservations required for dinner. Casual/formal dress code. Buffet breakfast and lunch also served.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Aerobics, exercises, table tennis, volleyball, water polo,catamaran-sailing, windsurfing, Spanish and dance lessons, etc.
Nightly Activities & Entertainment:
Night club, discotheque and weekley theme nights, shows, dance performances and live music.
CHILDREN'S PROGRAMS
Lucy's Kids Club ages 4 to 12 years old, activities include painting, sand castle, movies, games and more.
Applicable Ages: 4 - 12 years old

Children's Facilities
Game Room
Children's Pool
Babysitting Fee: Fee Required

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
4111 Recommend
4111 past Apple Vacationers would recommend IBEROSTAR Paraiso Maya to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 4866reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Parasio maya
mackemerson,
Thu Jun 22 08:14:30 EDT 2017
This destination is high quality and all inclusive. It offers many options for excursions as well activities at the resort. You receive excellent service and all employees are polite and receptive. I would highly recommend this resort.

6/13-6/18/2017 Summer Visit
Dezel23,
Wed Jun 21 17:17:56 EDT 2017
We stayed at the Maya during this visit and we were quite pleased. Prior to arriving I was following the reviews and was a little concerned, my focus was on the room and the food. My concerns were for nothing. Most of the negative reviews on here were people unprepared for the trip and those with unreasonable expectations. As a person that travels often and has eaten at some pretty decent restaurants in my day I had reasonable expectations and Iberostar Maya did not disappoint. If you are travelling with a family, be responsible and plan.. set up your dinner reservations for the whole stay on day one (with your designated building concierge). Dinner only disappointed when I went to the Lindo Restaurant (Jimbalaya). All other Maya restaurants were good to go, dont be bashful and try a couple of things. Just because you paid for an all inclusive don't be cheap (especially Americans) $1 is like 18 pesos(which is worth a lot to a waiter making like 3-4 american dollars a day). Without the tip their service was great, but recognizing their effort says a lot. Breakfast was good, drinks were readily available service was great. Dont show up at noon to a beach or pool expecting seats at a resort... just foolish.. plan accordingly. Beach Paella(made fresh) look it up, and daily BBQ style lunch (burgers,hotdogs and wings) were very good and tasty. I will be going back.

Great for families
LE B,
Wed Jun 21 05:44:25 EDT 2017
I've been here three times. Twice with a child and once with a friend. I found the resort to be fun, family friendly, yet the large size offers the ability to feel like you could get away from noise, etc. the food was what you expect from an AI. The drinks were strong (not a bad thing!). The service was very good, only having to ask for what you need, and they really tried to deliver. If I was going with a friend again, or a child, I would not hesitate to come here again. My husband and I are staying at the Iberostar Grand in September, for a more romantic and adult get away. Looking forward to seeing how that one is :)

Best All Inclusive Service in Cancun!
Miles T, Johnstown, Colorado
Tue Jun 20 15:29:24 EDT 2017
My family had a wonderful time at the Iberostar Paraiso Maya in Cancun! AAA+ Service and the FOOD was incredible! Notable serivce people wer Gabriella and Elizabeth in Housekeeping, Jasmine the Chef, and Mario the Server! The pool and Beach are incredible, great for kids as well!! Lots of activites or none at all, you choose! Great time, great service!

2nd visit
regmck, Kittery, Maine
Tue Jun 20 04:35:33 EDT 2017
This was our 2nd visit to this hotel. We were here 2 years ago and at that time were not impressed and recommended the Lindo over the Maya.. We flew on May 5th with JetBlue out of Boston arrived at Cancun airport around 10:30 am. We’ve been to Mexico 20 times and I’ve never seen the airport that empty. We cleared customs/immigration and luggage in less than 20 minutes. Unbelievable. We opted to go with USA transfers (private) instead of taking a chance on the tour company transfer as you don’t know if you’re going to get a van or a bus, how long you have to wait for the others riding the same vehicle, etc. and how many stops you’ll make on the way to your hotel. We were at the hotel by 11:20 (and we talked the driver into stopping at the local 7/11 to pick up cervesa for the ride) and were promptly checked in. I had sent an email to the hotel prior to travel requesting a room on an upper floor and if they had a superior suite available as returning guests we would really appreciate it.as we had one on our last stay. That was pretty much a wasted email, I had to explain to the check in desk that we had stayed at the Beach, Lindo and Maya previously and that I would like a room on an upper floor and if they had a Superior suite I would really appreciate it. The check in clerk had to go ask a supervisor and then came back to tell me that they would upgrade us to a superior room but next time we come, we will have to pay for the upgrade. I thanked them and told them the next time I come, I don’t need to stay at their hotel, I can stay at a hundred other hotels that treat returning guests a little better. (Like Dreams) We were in 6363 close to everything, nice room, not much of a view from the balcony. Our day maid Dayana and our night maid Abigail were excellent. The concierge on the 1st floor were always happy to see you and asking if they could do anything for you. The bars have top shelf liquors but you have to ask for them. Roberto, day shift and Johnny, nights who were in the lobby bar last time we were there, have been moved. I asked and was told they have a new bar manager who likes to move the workers around. Not sure if that’s good or bad but we got to meet new bartenders and make friends with Javier, Artemio and Jorge. We did meet up with Roberto and Johnny and had a very nice time with them. These guys are all great and very friendly. The main pool was nice but the pool bar was way too noisy for me. Between the speaker overhead and the waterfall, you had to shout to be heard. The lazy river was nice and a good way to get away from the noise. Most people enjoyed the ice cream bar (located above the pool bar) but the selection was limited to 5 or 6 flavors and they are open from 11-6pm. For Breakfast we went to the Maya one day and the Lindo the next. The buffet at the Maya is small but very good. The Lindo is larger with a better selection. For dinner we usually ate at the Lindo Buffet. We tried the Steak house at Maya (very good) and The Gourmet at the Lindo (good). The beach is nice, but a bit of a walk from the hotel rooms. Looking out to sea, if you walk left you pass by the other Iberostar resorts (Lindo, Beach and Del Mar and there is a boardwalk if you don’t wish to walk in the sand) if you walk right it’s the Grand hotel with nothing much pass that hotel. If you go here and just relax you will probably enjoy your trip. We enjoyed our trip but I still believe that for the Money, the Lindo is a better deal.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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