Cancun

IBEROSTAR Paraiso Maya


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All Inclusive    

2018 Exceptional Values
Honeymoon:
Bottle of champagne, fruit platter, and Iberostar gift.
Family: First child 12 and under Stays, Plays & Eats Free (valid 5/01-10/31/18). architecture with equally spectacular amenities. Unwind in the lobby bar beneath an exact replica of the famed Chichen Itza pyramid, swim in Riviera Maya's only wave pool, or splash in the water playground. If you're looking to unwind, relax under towering Mayan statues or enjoy quiet time in one of the elegantly appointed suites. It's a Caribbean resort for families and couples desiring an upscale vacation experience. With a 32,000-square foot spa, splash park, wave pool, restaurants, and authentic details in every space, this is relaxation on an impressive scale.

Each piece of furniture at the Iberostar Paraiso Maya hotel is a work of art made of wood, brass, bronze, and limestone. From the giant harp with seashells in its strings to the huge brass vases and a lobby bar which is a replica of the pyramid of Chichen Itza, this luxurious resort can be considered a masterpiece worthy of the best museum. In the hotel's lobby bar, guests will find authentic Mayan ruins and a massive serpent chandelier.

Guests can enjoy nine pools, including three lake pools, an activity pool, two private pools, a lazy river, a splash park for kids, and the only wave pool in Riviera Maya! Golf is also available at the 18-hole, par 72 Iberostar Playa Paraiso Golf Course.

The Iberostar Paraiso Maya hotel is designed to entertain the whole family. Adults can enjoy a cocktail at one of the hotel bars and clubs, while teens have fun with nightly live entertainment. And for children, Lucy's Club is a place where the fun is guaranteed.

This 24-hour all-inclusive hotel offers exquisite delicacies in its five a la carte restaurants (dining restrictions apply), two international buffets, grill/snack bar and ice cream parlor. Lift your spirits even further in Iberostar Paraiso Maya's six bars and lounges. Exchange privileges can also be enjoyed at Iberostar Paraiso Lindo and Iberostar Paraiso del Mar.

Find out more about Iberostar Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
The complex is perfectly integrated into the tropical landscape.
Address:
PLAYA PARAISO, PLAYA DEL CARMEN
QR

MX
Local Phone: 984-877-2800
Toll Free Phone: 01-800-00-75-292
Fax: 011-52-984-87-72-849
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby
Pools
Number of Pools: 8
Outdoor Pools: 8     
Swim-up Bar
Aside from several other pools, this hotel has the only wave pool in Riviera Maya plus a lazy river.
Golf: ONSITE
For travel thru 12/23/14 - play world class golf starting at 49 per person twilight times. Prime Time play is 79 per person. Rates include shared cart, green fees, taxes and food and beverage.
PD Dye course design. Par 72.
Holes: 18
Lessons Available
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: PADI - SSI diving school (additional charge)
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Luxury all-inclusive resort designed to represent the Mayan culture. The complex has 5 speciality restaurants, a pool bar and 4 more bars. Night club, discotheque. Aside from several other pools, this hotel has the only wave pool in Riviera Maya plus a lazy river. Beach: Located on a beautiful strech of white sandy beach in Playa Paraiso, between Cancun and Playa del Carmen. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Year Opened: 2004 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. Long pants for men in ala carte restaurants. Children under 12 not allowed in Gourmet Restaurants.
ROOM TYPES
JUNIOR SUITE POOL VIEW
The room offers an area of 624 square feet and a pool view with a convenient locationclose to the beach and pool.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR JUNIOR SUITE
The room offers an area of 624 square feet and a tropical or jungle view with a convenient location close to the beach and pool.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE
The room offers an area of 624 square feet with a tropical or jungle view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR JUNIOR SUITE FAMILY
The room offers 624 square feet with a convenient location close to the beach and pool and a tropical or jungle view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE FAMILY
The room offers 1248 square feet with 1 king bed and a guaranteed connecting suite with double beds. Garden view room.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DINING
IBEROSTAR Paraiso Maya features 1 meal plan options:
All Meals, Drinks & Tips-Restrictions on the number of a la carte restaurants.
There are 7 Restaurants at IBEROSTAR Paraiso Maya:
La Marina - Outstanding fish and seafood served a la carte for dinner. Reservations required for dinner. Casual/formal dress code. Restaurant is also open for breakfast buffet.
El Tapatio - Gourmet Mexican cuisine served a la carte. Reservations required for dinner. Casual/formal dress code. Buffet breakfast and lunch also served.
El Rancho - Steaks, chops, and superb cuts grilled to perfection and served a la carte. Open for dinner only. Reservations are required. Casual/formal dress code.
La Geisha - Japanese cuisine served a la carte at five sizzling teppanyaki grills. Open for dinner only. Reservations required. Casual/formal dress code.
Grill and Snack Bar - A casual poolside restaurant serving lunch, snacks and grilled items any time of the day.
L'Etoile y Museo - Gourmet French cuisine served a la carte. Open for dinner only. Reservations required. Formal/elegant dress code.
International Buffet - The main restaurant serves breakfast and lunch only.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Aerobics, exercises, table tennis, volleyball, water polo,catamaran-sailing, windsurfing, Spanish and dance lessons, etc.
Nightly Activities & Entertainment:
Night club, discotheque and weekley theme nights, shows, dance performances and live music.
CHILDREN'S PROGRAMS
Lucy's Kids Club ages 4 to 12 years old, activities include painting, sand castle, movies, games and more.
Applicable Ages: 4 - 12 years old

Children's Facilities
Game Room
Children's Pool
Babysitting Fee: Fee Required

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
4111 Recommend
4111 past Apple Vacationers would recommend IBEROSTAR Paraiso Maya to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5569reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Awsome
DAVID L.
Aug 01 2018
Was not expecting a credit for being short one person. Thank you
Customer Rating: 

review
HEATHER P.
Jun 30 2018
The outside pool bathrooms were often in need of toilet paper and had big puddles of water, making it unsafe and unsanitary.
Customer Rating: 

Great resort
MATTHEW T.
Jun 20 2018
Overall this is an excellent resort with lots to do. Entertainment was outstanding and the service was always on point
Customer Rating: 

Paradise
DONALD B.
Jun 16 2018
It was our first time in Cancun. We weren’t sure what to expect. It was amazing. The hotel was gorgeous and everything was perfect. We will definitely return and stay longer next tine.
Customer Rating: 

Great Stay at the Iberostar Paraiso Maya
DENISE O.
Jun 10 2018
The Iberostar Paraiso Maya was an excellent hotel. I stayed there with my family for a wedding in early June. The wedding coordinator couldn't have been more helpful and the wedding was absolutely beautiful. The chairs at the pool were plentiful. The staff did not allow people to throw a towel on a chair at 8am and keep it all day.....they stayed on top of that, so no matter what time you came down you could find a chair to use. You could find our group at the swim-up pool bar...but if you wanted a quiet place, then go to the private pool, or one of the many others. The food at the restaurants were great for an all-inclusive.....breakfast was fantastic, lunch was the normal buffet....for dinner, we ate at two specialty restaurants....the hibachi, which was very good....the chef put on a great show....and El Rancho for steaks. That was our favorite. The filets were as good as any that you would get at an expensive steakhouse anywhere. We ended up going back there again because it was so good. A hint....bring your own innertube.....buy a cheap one and leave it there when you come home if you'd like. Otherwise most people paid a minimum of $11, for a child's inner tube, or over $20 for a larger one....there were none at all in the lazy river....and everyone used them in the pool as well. I hope to go back soon.
Customer Rating: 

Another great vacation
LEON L.
Apr 24 2018
We have used Apple for every trip we've taken to Mexico and they have always been great.
Customer Rating: 

RYAN O.
Apr 23 2018
Other than food, everything else was great
Customer Rating: 

THOMAS K.
Apr 02 2018
The common areas and grounds are beautiful, very clean and well maintained. Our room was very dark and had a very strong musty odor. Thankfully we did not spend much time in the room.
Customer Rating: 

Expectations not met
JAN K.
Mar 07 2018
We should have received a honeymoon package as it was stated on our reservation. We never did. We kept asking about it each day, and a day before we left hotel staff deliver a bottle of wine. We have stayed for 10 days. And a honeymoon package should be a bit better than a bottle of cheap wine. Hotel did not clean the beach at all. Beach was full of sea grass, it was covered in sea grass, and smelled very bad.
Customer Rating: 

Our Stay
BRANDY H.
Feb 27 2018
Everyone was very nice and helpful. There were a few problems. The room was not ready until 3:00pm, which is probably standard, but I wish I would have prepared a little better for that. The temperature in the room was hard to control and there were no additional blankets. The maid service during the day was very good, however we wouldn't receive turn down service every evening. Besides those couple of things, we had a really great time! The food and pool were very nice. Thanks so much!
Customer Rating: 

Big, Clean and Happy
FRANK K.
Jan 25 2018
Staff was very attentive. Hotel was very clean and grounds well groomed. 6 out of 7 dinners were great especially the french restaurant. No breakfast items available thru room service, No food at pool side but plenty of drinks. Food and drinks were at beach, Honore bar well stock and change to my taste. Bombay Safire gin available on request. Apple staff was terrible in time management and respect for my time. Estimate were never close and when we try to clarify for the next days tour they did not care!
Customer Rating: 

TripAdvisor Traveller Reviews
Great resort
britneywlsn, Providence, Rhode Island
Tue Aug 14 18:37:27 EDT 2018
We had an amazing time at the resort. Bell man Fransico was super helpful and made our stay stress free and comfortable, very helpful. The atmosphere was fun and friendly, I will definitely be back to this resort.

Iberostar Paraiso Maya
Emily C,
Tue Aug 14 08:51:56 EDT 2018
The entertainment is very good at this Iberostar!! There were so many fun activities throughout the day that Star Friends planned. Thank you Star Friends!! The staff is all very friendly and helpful!!

Loads to do for families
kim123754, Bedfordshire, United Kingdom
Mon Aug 13 23:30:45 EDT 2018
We stayed here at the end of July and it was our 3rd visit to this hotel. The reason we keep returning is mainly due to the great range of facilities and eating options, as well as the standard of service and aesthetically pleasing nature of its communal areas. The property is huge and incorporates 5 hotels. As a guest at the Maya you can use all of the facilities except those at the Grand, which gives you lots of restaurants to choose from. We stayed in a superior room in block 60 which is nearest to the beach but furthest from everything else! As you can't actually see the sea or beach from the rooms, you may prefer a more central block e.g 62 or 63. The rooms are very spacious and you can request a king size bed or 2 doubles. Each room has a separate seating area, although this is where the sofa bed is if you have a child in your room but the suite is still a good size.Each room has a balcony with table and chairs and a small hammock swing which is a nice touch. Bathroom was a also a good size with 2 sinks, separate bath and shower cubicle. Rooms are cleaned daily to a high standard and mini bar drinks all regularly restocked. There are several options for breakfast all largely with the same things on offer but the best range of food was to be found at La Marina which was worth the 7 minute walk to the lobby area! The only criticism of breakfast was the coffee. On previous visits it has been delicious but this time it was mostly undrinkable. The pool areas are huge and we were always able to find sun loungers. The area of the pool near the Club House was extremely loud, busy and noisy but there are plenty of other pool areas to choose from including a couple of 'private' pools which are much less 'touristy'. Our young son really enjoyed the wave pool. The waves are turned on most hours on the hour between 10am and 5pm for 20 minutes at a time and no inflatables are allowed during the waves. The sports pool is also quite near the wave pool with plenty of shady beds. The lazy rive starts near here and is great fun and very relaxing. At busy times you may have to wait for a ring but people had also left behind their own inflatables for others to use. The kids water park is great for little ones but is a short walk away from the main pools so you have to de-camp if your child wants to play there. Ice cream parlour is near the busy pool so quite a walk if you are near the wave pool but well worth it! The beach is a short walk across a wooden walkway. The beach is nice although there was a lot of seaweed when we visited. They have updated the beach cafe since last year and it is quite impressive for beach food. Now you can pick up a pre-packaged fresh salad, wrapped burger/hot dog/fish or chicken burger and a fruit pot and take them back to your sun bed or the eating area. The local coatis will eat anything left on tables etc so I recommend you dispose of any rubbish. Toilets on the beach and in pool areas are all clean and well kept. Other lunch options are available at various buffet restaurants with the best selection at La Gondola which is near the theatre at the Lindo. A new gym has been built since our last trip and it is very large and impressive with a good range of cardio and weight machines as well as free weights and several studios providing classes such as Zumba, pilates, boot camp etc. It is a good 10 minute walk from the Maya though. The shopping centre is also a short walk away and has a great creperie/ice cream parlour as well as several other eateries and retail outlets. A new addition since last year is a little sweetie stall which is great and of course all sweets are part of the all inclusive! The nightclub, casino and spa are also all in this shopping complex. The a la carte restaurants are excellent and staying at the Maya you can also use the ones at Paraiso Beach and Del Mar. The Rodizio, Cajun, Mediterranean and steak house were all fabulous and we always got great service. The lobby area is beautiful and has a large bar, shop and Star Cafe serving a range of coffee, pastries, cakes and wraps etc. Service all over the resort is fantastic and the staff are all very friendly and helpful and always say 'Hola!' The grounds are impeccably kept. This resort is very big but only seemed busy around the main pool area and beach. There are golf carts available to take you to the different locations around the property but otherwise the walking is good exercise! We will definitely return to this hotel as there is so much to do and so much to eat and drink to keep all members of the family happy.

Best vacation ever
timurt421, New York City, New York
Mon Aug 13 12:35:02 EDT 2018
The Iberostar Paraiso Maya is an incredible family resort. The territory is massive and has so many things to do. The staff all work very hard to make your stay as nice as possible and the entertainment team always make sure that you are having fun. Some of my favorite entertainers included Inna, Angela, Antonio, Nina. They made sure that we were having fun everyday.

Great vacation spot!
Jeannie C,
Mon Aug 13 11:57:09 EDT 2018
Overall great resort. Beautiful pools, great bars, wonderful entertainment. Awesome entertainment staff, especially Daniel, hosting daily games and acitivies by the pools and around the resort. Maya lobby “snake bar” was the best and has the most entertaining and best bartenders, Artemio and Rudolfo.



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