Cancun

IBEROSTAR Paraiso Maya


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All Inclusive    

Crystal Award Winner: Best Destination, 2015 & 2016

Exceptional Values!
Honeymoon:
Bottle of champagne, fruit platter, and IBEROSTAR gift.
Family: Family: First child 12 & under Stays, Plays & Eats Free (valid 5/01-10/31/17).

IBEROSTAR's Premium Gold Collection: Located between Cancun and Playa del Carmen on an incredible beach on Riviera Maya, the 24-hour all-inclusive IBEROSTAR Paraiso Maya has everything you need - an incredible beach, amazing pool area, and the best sports, gastronomy, and entertainment. IBEROSTAR Paraso Maya is designed to fulfill your every expectation, from spacious suites to attentive concierge service, fine dining and every imaginable activity.

Traditional Mayan decor brings great beauty to this hotel that features unique and awe-inspiring Mayan art and ruins. Each piece of furniture at the IBEROSTAR Paraiso Maya hotel is a work of art made of wood, brass, bronze, and limestone. From the giant harp with seashells in its strings to the huge brass vases and a lobby bar which is a replica of the pyramid of Chichen Itza, this luxurious resort can be considered a masterpiece worthy of the best museum. In the hotel's lobby bar, guests will find authentic Mayan ruins and a massive serpent chandelier.

The imaginatively-designed pool area offers a separate child's pool and extensive sunbathing area. Plus, this incredible resort boasts a lazy river and the only wave pool in Riviera Maya. Enjoy great golf in an incredible setting at the 18-hole, par 72 IBEROSTAR Playa Paraiso Golf Course.

The IBEROSTAR Paraso Maya hotel is designed to entertain the whole family. Adults can enjoy a cocktail at one of the hotel bars and clubs, while teens have fun with nightly live entertainment. And for children, Lucy's Club is a place where the fun is guaranteed.

This 24-hour all-inclusive hotel offers exquisite delicacies in its five a la carte restaurants (dining restrictions apply), huge international buffet, grill snack bar and ice cream parlor. Lift your spirits even further in IBEROSTAR Paraso Maya's seven bars and lounges.

Find out more about IBEROSTAR Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
The complex is perfectly integrated into the tropical landscape.
Address:
PLAYA PARAISO, PLAYA DEL CARMEN
QR

MX
Local Phone: 984-877-2800
Toll Free Phone: 01-800-00-75-292
Fax: 011-52-984-87-72-849
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby
Pools
Number of Pools: 8
Outdoor Pools: 8     
Swim-up Bar
Aside from several other pools, this hotel has the only wave pool in Riviera Maya plus a lazy river.
Golf: ONSITE
For travel thru 12/23/14 - play world class golf starting at 49 per person twilight times. Prime Time play is 79 per person. Rates include shared cart, green fees, taxes and food and beverage.
PD Dye course design. Par 72.
Holes: 18
Lessons Available
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: PADI - SSI diving school (additional charge)
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Luxury all-inclusive resort designed to represent the Mayan culture. The complex has 5 speciality restaurants, a pool bar and 4 more bars. Night club, discotheque. Aside from several other pools, this hotel has the only wave pool in Riviera Maya plus a lazy river. Beach: Located on a beautiful strech of white sandy beach in Playa Paraiso, between Cancun and Playa del Carmen. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Year Opened: 2004 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. Long pants for men in ala carte restaurants. Children under 12 not allowed in Gourmet Restaurants.
ROOM TYPES
JUNIOR SUITE POOL VIEW
Located near the beach and pool, this guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with pool views. Room also features 24-hour room service, complimentary access to Spa Sensation wet areas, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PRESIDENTIAL SUITE AI
Other Amenities -
SUPERIOR JUNIOR SUITE
Spacious junior suite includes one king bed or two double beds, a fully-equipped bathroom, a living area with a sofa bed, and a private balcony with garden views. Room also features 24-hour room service, a minibar, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE
Guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden or pool views. Room also features a minibar, 24-hour room service, complimentary access to Spa Sensation wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR JUNIOR SUITE FAMILY
Connecting rooms, one with two double beds and the other with a king. Spacious room also features a sofa bed, a private balcony with garden views, convenient location to the splash park, 24-hour room service, priority reservations for dinner, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE FAMILY
Connecting rooms, one with two double beds and one with a king size bed. Room also features a fully-equipped bathroom, a private balcony with garden views, a minibar, 24-hour room service with children's menu, family amenities, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PRESIDENTIAL SUITE AI
Other Amenities -
DINING
IBEROSTAR Paraiso Maya features 1 meal plan options:
All Meals, Drinks & Tips-Restrictions on the number of a la carte restaurants.
There are 7 Restaurants at IBEROSTAR Paraiso Maya:
La Marina - Outstanding fish and seafood served a la carte for dinner. Reservations required for dinner. Casual/formal dress code. Restaurant is also open for breakfast buffet.
El Tapatio - Gourmet Mexican cuisine served a la carte. Reservations required for dinner. Casual/formal dress code. Buffet breakfast and lunch also served.
El Rancho - Steaks, chops, and superb cuts grilled to perfection and served a la carte. Open for dinner only. Reservations are required. Casual/formal dress code.
La Geisha - Japanese cuisine served a la carte at five sizzling teppanyaki grills. Open for dinner only. Reservations required. Casual/formal dress code.
Grill and Snack Bar - A casual poolside restaurant serving lunch, snacks and grilled items any time of the day.
L'Etoile y Museo - Gourmet French cuisine served a la carte. Open for dinner only. Reservations required. Formal/elegant dress code.
International Buffet - The main restaurant serves breakfast and lunch only.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Aerobics, exercises, table tennis, volleyball, water polo,catamaran-sailing, windsurfing, Spanish and dance lessons, etc.
Nightly Activities & Entertainment:
Night club, discotheque and weekley theme nights, shows, dance performances and live music.
CHILDREN'S PROGRAMS
Lucy's Kids Club ages 4 to 12 years old, activities include painting, sand castle, movies, games and more.
Applicable Ages: 4 - 12 years old

Children's Facilities
Game Room
Children's Pool
Babysitting Fee: Fee Required

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
4111 Recommend
4111 past Apple Vacationers would recommend IBEROSTAR Paraiso Maya to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 4975reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Wow, not so much...
SSG2011, Dallas, Texas
Thu Aug 17 12:51:52 EDT 2017
Normally, I don't post many reviews unless something was really good or bad. The Iberostar Paraiso Maya is both. First, the really good: Most of the staff are very friendly and hard working. Lovely people to deal with. Now, the bad (remember, they consider themselves a five star resort and other sites give them 4-4.5 stars: -Who designed these rooms?! I don't know about the other categories, but the junior suites are very poorly designed. It is spacious and has a hammock chair on the balcony. Even with a room by the pool, it is fairly quiet. However, you can't sit out there, because there are so many mosquitoes (hundreds, not exaggerating)! The room is laid out with the entrance, then bathroom, living room, and the balcony. The problem is that there is a small window in the shower that lets in natural light. If it was only into the bathroom, no problem. But, the wall that separates the bathroom from the sleeping area has a huge frosted window. So, if the bathroom light is on, it floods the sleeping area with light. Even just the small window will brighten the room. - The grounds have several water features (ponds, fountains, etc.) that are stagnant and attract more mosquitoes. -You can tell the property is old and not very well maintained. The first night in our room, the ceiling above the minibar area started leaking (not dripping) a stream of water. Turns out it had to do something with the a/c. -They want you to book the sit down dinner reservations on the first night and make it seem like the restaurants are booked for most times. Each time we went for dinner, the restaurants were more than half empty. - The "shopping center" for the five resorts is laughable, at best. More filthy water features and a handful of overpriced souvenir stores. -Food is just OK. This was our first all inclusive in many years, so I don't know if that's the norm. -The beach and ocean is covered in seaweed. Even with heavy haulers removing the seaweed, it was still everywhere. That's probably why the beach area is not very busy. This sucks since we wanted a beach vacation and ended up spending most of the time by the pool. -The kid's club is filthy. We're still here, so I may have more to update when we leave.

Left thinking of when I could go back!
_angela5345, Philadelphia, Pennsylvania
Thu Aug 17 07:43:17 EDT 2017
Stayed there a couple of years ago. Love the place! Stayed in the Mayan part. Beautiful grounds. All the amentities you could ask for. You don't have to leave the resort it's all there. Shopping, Entertainment, Golf, Water Sports all you could want. The staff couldn't be more accommodating. The entertainment staff during the day were great! Not pushy but lots of personality. In reference to the latest incident at the Iberostar, I was disappointed that they would allow that to happen. The Iberostar resorts are luxurious. Why they would be purchasing cheap liquor is hard to understand. There is no excuse for risking ones safety for their bottom line. I hope that the Iberostar chooses providing quality instead of less than Iberostar star rating.

Good Experience
Sadielove75, Tinton Falls, New Jersey
Wed Aug 16 12:28:40 EDT 2017
I did very much like this hotel although I would suggest that you make sure you upgrade if you come in at the lowest package so you have access to all restaurants , coffee shop area, taco place and free wifi. I had no issues with the food except I wouldn't bother with the japenses restaurant which I did not like at all! There are two buffets which had a ton of options. I also enjoyed the outdoor mall they had on the grounds. I know recently they have had some issues in the news regarding alcohol as well as other realrts however I did not experience anything but great drinks with top shelve liquor (which I requested when ordering my drinks). And I am a drink snob.

All inclusive paradise!
DocSenang, Oldenzaal, The Netherlands
Wed Aug 16 11:29:54 EDT 2017
We booked 2 x junior suites with family. Although the suites were bit outdated (shower not working well, leakage shower tubes) housekeeping kept the rooms tidy and clean, and repaired any problems in the room as quickly as possible. The housekeepers were very creative in making up the bed. We got our room upgraded after 5 nights caz initially our room was located just across the concierge desk which was quite noisy ! So we got two new rooms at a more quite location. Perfect deal ! Thanks to concierge Claudia. The all inclusive package was more than complete. Great breakfast with nice and friendly personnel in the restaurants. Always food and snacks and drinks in any bar/ restaurant throughout the whole complex, and also at the beachfront. Dinner restaurants plenty of choice, high classed, not only buffet restaurants but also the specialty restaurants. Our favourite was Geisha restaurant and show cooker Eduardo ! We booked two tours, Xichen Itza and Xcaret with Iberostar tour agent. Our favourite tour guide was Irio, a very passionate tour guide! The animation team Star Friends was outstanding, everyone doing the best to entertain the guests even at the pools. Our favourite Star Friends were Gilmer, Aaron, Ricardo, Moses, Jesus, Diana, Gaby, Christina and more of which I have forgotten the names. Thank you for giving us such great shows and entertainment programs! As a token of our appreciation of this hotel we finally became Golden Members of the Iberostar club ! So we will definitely be coming back to this hotel or one of the other spendid Iberostar hotels in the world !

Great resort, but maybe not for families with small children
aperio, Pleasanton, CA
Tue Aug 15 11:10:52 EDT 2017
We spent a week at Iberostar Paraiso Maya in June. There were four adults in our group and we had one double room in building 61. Originally we had wanted a building closer to the beach but actually liked this location better, we were about half-way between the main lobby and the beach. We found the beds to be a bit small for four adults, so we asked for a rollaway bed which turned out to be a great idea. It took a day or so to get oriented to the layout of the resort. Given the torrential rains, it’s good advice to learn how to walk from your room, to the main lobby while under cover the whole time. The room was clean and everything worked ok. There was a safe in the room and a coffee maker. One thing we noticed what that there were only a small number of accessible power outlets in the room – which was a problem with the number of phones we had. We ended up asking the concierge for a power strip which they were able to provide, it really saved the day. All of the guest buildings have concierges located in the building, this was a huge time saver and they were really helpful (they will help with restaurant reservations, power strip requests, room issues and more…). We did have a few problems with the room. The first was that when the air conditioning was running we would hear a noise which is best described as like a door being slammed shut, this happened for two nights before we mentioned it to the concierge and it was fixed that day – we should have told them sooner. We also heard a lot of noise from the room next to us, and from the hallways, as people would come back at late hours. Our maid was great, please do remember to leave a tip if you are pleased with their service. We did notice that the chairs around the pool did fill up by about 11am, so one of our group would go out to the pool deck before breakfast and place our towels, and other stuff, on some chairs. If you go get to the pool late, note that chairs near the wave pool were always the last to be taken, so look there if you can’t find any other chairs. The resort gives you a towel card for each person in your group, you exchange the card for a towel at the pool and when you return the towel you get the card back for the next day, this system worked well. When on the pool deck keep food out of your bags, we twice saw animals dig into bags to find and eat sealed boxes of cereal. One thing I wish we had known day one is that there is an ice cream bar above the pool bar, it had good ice cream. We have heard recently about possible issues with the alcohol used at the resorts bars. We never had any ill affects after having a drink at the resort, but I did watch the bottles used and wondered where the non-name brand alcohol came from. You can always ask for a specific brand of alcohol and we started doing this at all the bars, it did make a difference in the taste of the drinks. We typically would trip the bartenders for our drinks, at least a dollar or two. Things did get a bit rowdy in the main pool towards the afternoon and the pool bar was sometimes overcrowded around the same time. If I had small children I would think twice about this resort, with the amount of alcohol flowing I’m not sure if families (with smaller children) would enjoy the party atmosphere. The beach was great, the best lunch was the burger bar at the beach, we ate there every day for lunch – cheeseburgers, fries and chicken wings, this place was great. We never had a problem getting a chair at the beach. The buffets were good. We could always find something we liked and learned what food to avoid. We tried most of the themed dinners, the only one we didn’t like was the Japanese restaurant, we found the portions to be extremely small (2 small bites of lobster and 6 small bites of steak was the portion for one person). Everyone at our table went to the buffet straight from the Japanese restaurant. We went to a number of the night time entertainment events at the theater, some were better than other but we enjoyed them all. One night the resort had a number of local vendors displaying their goods near the theater, while they had some interesting items the costs were sometimes sky high, one guy wanted $25USD for a fidget spinner that sold for $3USD in California. We were surprised that many vendors wouldn’t negotiate. We took Lomas transport to/from the airport and opted for the private luxury car ($110USD roundtrip for up to 7 people). Well worth the cost, direct transport to/from hotel and no multiple stops like the “shuttle” type companies often do. We looked into Scuba diving but found the on-site service was too expensive. We had wanted a simple two-tank dive (we were all certified divers) at a cenote, but by the time the on-site Scuba center tacked on all their extra “checkout” ocean dives the cost was into the many of hundreds of dollars per diver, way too much what we had originally wanted. We went to the shopping center that in on the resort property, mostly souvenir shops and food places. We also went to the on-site medical center when my wife fell while on an excursion, the on-site medical seems to provide some basic medical services but will send you to a medical center in Cancun if needed. They offered an ambulance or a cab to take us to the medical center. We opted for the cab since the driver stays with you the entire time, it cost about $130USD (fixed cost) to have the cab stay with us the entire time – well worth it. We did enjoy the Iberostar, the resort was clean, well run and managed. All the staff was attentive and very helpful. Check-in and check-out were fast and efficient.



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