Cancun

IBEROSTAR Paraiso Maya


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All Inclusive    

2018 Exceptional Values
Honeymoon:
Bottle of champagne, fruit platter, and IBEROSTAR gift.
Family: First child 12 and under Stays, Plays & Eats Free (valid 5/01-10/31/18).

IBEROSTAR's Premium Gold Collection: Located between Cancun and Playa del Carmen on an incredible beach on Riviera Maya, the 24-hour all-inclusive IBEROSTAR Paraiso Maya has everything you need - an incredible beach, amazing pool area, and the best sports, gastronomy, and entertainment. IBEROSTAR Paraso Maya is designed to fulfill your every expectation, from spacious suites to attentive concierge service, fine dining and every imaginable activity.

Traditional Mayan decor brings great beauty to this hotel that features unique and awe-inspiring Mayan art and ruins. Each piece of furniture at the IBEROSTAR Paraiso Maya hotel is a work of art made of wood, brass, bronze, and limestone. From the giant harp with seashells in its strings to the huge brass vases and a lobby bar which is a replica of the pyramid of Chichen Itza, this luxurious resort can be considered a masterpiece worthy of the best museum. In the hotel's lobby bar, guests will find authentic Mayan ruins and a massive serpent chandelier.

The imaginatively-designed pool area offers a separate child's pool and extensive sunbathing area. Plus, this incredible resort boasts a lazy river and the only wave pool in Riviera Maya. Enjoy great golf in an incredible setting at the 18-hole, par 72 IBEROSTAR Playa Paraiso Golf Course.

The IBEROSTAR Paraso Maya hotel is designed to entertain the whole family. Adults can enjoy a cocktail at one of the hotel bars and clubs, while teens have fun with nightly live entertainment. And for children, Lucy's Club is a place where the fun is guaranteed.

This 24-hour all-inclusive hotel offers exquisite delicacies in its five a la carte restaurants (dining restrictions apply), huge international buffet, grill snack bar and ice cream parlor. Lift your spirits even further in IBEROSTAR Paraso Maya's seven bars and lounges.

Find out more about IBEROSTAR Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
The complex is perfectly integrated into the tropical landscape.
Address:
PLAYA PARAISO, PLAYA DEL CARMEN
QR

MX
Local Phone: 984-877-2800
Toll Free Phone: 01-800-00-75-292
Fax: 011-52-984-87-72-849
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby
Pools
Number of Pools: 8
Outdoor Pools: 8     
Swim-up Bar
Aside from several other pools, this hotel has the only wave pool in Riviera Maya plus a lazy river.
Golf: ONSITE
For travel thru 12/23/14 - play world class golf starting at 49 per person twilight times. Prime Time play is 79 per person. Rates include shared cart, green fees, taxes and food and beverage.
PD Dye course design. Par 72.
Holes: 18
Lessons Available
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: PADI - SSI diving school (additional charge)
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Luxury all-inclusive resort designed to represent the Mayan culture. The complex has 5 speciality restaurants, a pool bar and 4 more bars. Night club, discotheque. Aside from several other pools, this hotel has the only wave pool in Riviera Maya plus a lazy river. Beach: Located on a beautiful strech of white sandy beach in Playa Paraiso, between Cancun and Playa del Carmen. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Year Opened: 2004 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. Long pants for men in ala carte restaurants. Children under 12 not allowed in Gourmet Restaurants.
ROOM TYPES
SUPERIOR JUNIOR SUITE
Spacious junior suite includes one king bed or two double beds, a fully-equipped bathroom, a living area with a sofa bed, and a private balcony with garden views. Room also features 24-hour room service, a minibar, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE
Guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden or pool views. Room also features a minibar, 24-hour room service, complimentary access to Spa Sensation wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR JUNIOR SUITE FAMILY
Connecting rooms, one with two double beds and the other with a king. Spacious room also features a sofa bed, a private balcony with garden views, convenient location to the splash park, 24-hour room service, priority reservations for dinner, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE FAMILY
Connecting rooms, one with two double beds and one with a king size bed. Room also features a fully-equipped bathroom, a private balcony with garden views, a minibar, 24-hour room service with children's menu, family amenities, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE POOL VIEW
Located near the beach and pool, this guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with pool views. Room also features 24-hour room service, complimentary access to Spa Sensation wet areas, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DINING
IBEROSTAR Paraiso Maya features 1 meal plan options:
All Meals, Drinks & Tips-Restrictions on the number of a la carte restaurants.
There are 7 Restaurants at IBEROSTAR Paraiso Maya:
El Tapatio - Gourmet Mexican cuisine served a la carte. Reservations required for dinner. Casual/formal dress code. Buffet breakfast and lunch also served.
El Rancho - Steaks, chops, and superb cuts grilled to perfection and served a la carte. Open for dinner only. Reservations are required. Casual/formal dress code.
La Geisha - Japanese cuisine served a la carte at five sizzling teppanyaki grills. Open for dinner only. Reservations required. Casual/formal dress code.
Grill and Snack Bar - A casual poolside restaurant serving lunch, snacks and grilled items any time of the day.
L'Etoile y Museo - Gourmet French cuisine served a la carte. Open for dinner only. Reservations required. Formal/elegant dress code.
International Buffet - The main restaurant serves breakfast and lunch only.
La Marina - Outstanding fish and seafood served a la carte for dinner. Reservations required for dinner. Casual/formal dress code. Restaurant is also open for breakfast buffet.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Aerobics, exercises, table tennis, volleyball, water polo,catamaran-sailing, windsurfing, Spanish and dance lessons, etc.
Nightly Activities & Entertainment:
Night club, discotheque and weekley theme nights, shows, dance performances and live music.
CHILDREN'S PROGRAMS
Lucy's Kids Club ages 4 to 12 years old, activities include painting, sand castle, movies, games and more.
Applicable Ages: 4 - 12 years old

Children's Facilities
Game Room
Children's Pool
Babysitting Fee: Fee Required

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
4111 Recommend
4111 past Apple Vacationers would recommend IBEROSTAR Paraiso Maya to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5099reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Awesome week in Mexico
MICHAEL H.
Sep 25 2017
The wife and I just got back from a week in Mexico and had a fantastic time! The resort made a few changes, bottled water at most of the bars to make people feel more comfortable. We sampled our fair share of the liquors and beer at the pool/beech/lobby bars and had no issues! The food was great as always and I never once felt like I was going to be kid napped. Great time!
Customer Rating: 

Just OK
JAMES J.
Sep 20 2017
Firstly, let me say that our resort was absolutely beautiful. The grounds were well kept. I do feel that the beach front could have been better maintained. It seemed as if the section in front of the "adults only" section of the resort was better maintained than the more "family" oriented portion. Our section was overcome with seaweed. The staff was very warm and friendly and accommodating. Where I had issues were with the food and liquor. One of the larger bars near the wave pool was very slow in service and did not get one order right. The bartenders did not acknowledge you when you approached the bar, even to say, "I'm sorry we are really busy, please give us a minute." They just seemed to ignore you and once they did acknowledge you, did not listen to you order and got it wrong. I was not impressed with the food at all at this resort; it was truly disappointing. I understand that it is an all inclusive resort and to a certain extent you expect the food to be average but I felt the food was sub-par. The only restaurant that was good was the Japanese restaurant, with the steak restaurant coming in close 2nd. We were really disappointed with the Mexican restaurant (baffled). I ended up sticking with wine because the liquor had a bad taste and everything seem watered down. I will say that the staff was so friendly and everyone says hello. Anytime we needed something or had issues with something, they did all they could to resolve the problems. The room was pretty dated and the tub pretty gross. We had security in our room 4-5 times to reset our safe because it kept breaking down. They sprayed for mosquitoes during the day but by nightfall new groups swarmed around our door and flew into our room. We spent a lot of tome killing mosquitoes. Also, we went to a show at the Lindo and in the outside auditorium where the show was help, it was sweltering. No fans, nothing to circulate the air which made it really difficult to sit out and enjoy the show. It's a really big resort and it is beautiful but it really needs to work on somethings. I don't know if I would refer this resort, it had some good qualities but that just did not surpass the bad.
Customer Rating: 

Overall
SUZANA S.
Sep 13 2017
Place, maid (jennifer) , staff, were great! Excellent for kids, food could be better especially the buffets but it was good! Only thing i did not like was when checking out on our last day you spent that 8th day in the airport instead of the resort. But i would highly recommend!
Customer Rating: 

Iberostar Paraiso Maya
GARY C.
Sep 05 2017
2nd time at the Maya--outstanding resort--would definitely go again. Have ben to the Lindo twice and the Grand Paraiso twice
Customer Rating: 

Family Vacation
BRADLEY B.
Aug 24 2017
1. Hotel photographer LOST photos of my daughter with the parrots. 2. Beach was never raked. Seaweed everywhere. 3. Bar was closed because of tainted alcohol 4. Other bars did not offer top shelf. 5 Several cockroaches in room 6 Cut my inner lip on metal found in the waffle & showed staff. New waffles brought out and had small piece metal AGAIN. 6 Was offerred $150 for gift shop purchases per Maria Cruz & Laura. They never showed up to give me the compensation
Customer Rating: 

Not The Same Iberostar We Stayed In A Few Years Ago!
WILLIAM P.
Aug 23 2017
Our Family booked at the Iberostar because we stay at this resort a few years ago and had a good experience. That said, this trip was much different! Our family was robbed at the pool twice in a 2 hour time period. Each occurrence was reported to hotel security who did nothing but apologize for our looses. Things taken included pool towels, sun tan lotions, pool toys, articles of clothing. Being an all inclusive we did not care money to the pool area so no actual money was stolen but the other items added up to about two hundred bucks in value. Moreover, some people we spoke with complained about getting blackouts and fainting after drinking mix alcoholic drinks. Additionally, the bar in which Abby Connor was served the poisonous mix drink at which led to her death was closed as part of an ongoing crime seen. But The Resort posted signs stating the bar was close for sanitary remodeling! When I asked an Iberostar staff member about the Abby Connor death, the staff member said they knew nothing about any death like I was crazy! Over All There was an Anti-American feel to our stay and I would not recommend this resort as I feel it is unsafe for American Travelers! Additionally, The State Department has just issued a Travel Warning For Mexico as that County has been deemed "Unsafe" for American Travel. Thus it may be best to choose another destination!
Customer Rating: 

Vacation?
ADAM F.
Aug 23 2017
It felt like all we did was walk around lost getting bit up by mosquitoes.. the beach was covered in sea weed and the spots that were clean were covered in rocks ..felt like the workers haweere trying to be nice ..
Customer Rating: 

Our Iberostar Paraiso Maya vacation was great! Everyone at this resort was great! The staff was so helpful and kind! Food was delicious and plentiful! The Mojitos yummy!!
SUZANNE B.
Aug 06 2017
Our Iberostar Paraiso Maya vacation was great! Everyone at the resort was great! The staff was helpful and kind! Food was delicious and plentiful! The Mojitos were yummy!
Customer Rating: 

Awesome!
SHAWN B.
Aug 04 2017
Loved the hotel and staff! Awesome vacation look forward to returning.
Customer Rating: 

overall
LAWRENCE A.
Jul 01 2017
Checking in was less than comfortable. The person who check me in was let say made me feel uncomfortable. I had upgraded my reservations from 3 jr. suites to 2 jr. suites and 1 superior suite, when I checked in that was not updated and when I told him that was a mistake, he sort of hinted that I did not pay for the upgrade. I was a little put back by this and showed him my paper work that I did pay for it. Also as a family I thought that we would be together but was told that we would be in 3 building. But as a result we were put in the same building, but I think that was because I told him that I was a member under my brother's umbrella as a black member of Iberostar. We were not informed about anything that was going on in the hotel by Apple and my suggestion is that if information is to be related to guests that it should be put in the envelope that was given to me from Iberostar, this was we could have read and been at the orientation and beach get together.
Customer Rating: 

A fun place for families
JAMES W.
Jun 22 2017
Over all this is an excellent choice for family vacations. Always something for all age groups. With fussy eaters our grandkids always found something to eat either at the buffet or the specialty restaurants.
Customer Rating: 

TripAdvisor Traveller Reviews
Best experience and value in Cancun Mexico area.
soshea2017, Chicago, Illinois
Sun Dec 10 17:49:51 EST 2017
We are just finishing our visit here tomorrow on 12/11/17 and my wife and I give the staff, facility, and food our highest rating for any 4 Star all inclusive. Particular appreciation to our concierge, Frank (who takes great care of all guests in the 6100 suites) for his genuine concern that everything was perfect for my wife and me as we celebrated our 35th Anniversary.

Great All Inclusive for Adults and Kids
TravellerDDK,
Sat Dec 09 13:46:49 EST 2017
The kids camp was amazing. Awesome staff with fantastic activities. Our two boys loved it! They also have lots of kids parks and evening activities. Huge big pools with easy access. Awesome beach with tons of chairs and everything. This place isn't brand new but it is very well kept. The food is great with tons of options. Really don't have anything bad to stay. We were there for 6 nights and didn't get tired of it. It is a huge compound so no need to leave.

Great and not
DIZZY82, Calgary, Canada
Thu Dec 07 10:35:48 EST 2017
First I’ll start with the positive.we arrived at maya on nov14 for 7 days. The first thing we noticed about this resort is the really impressive Mayan art that is throughout the lobby area,it is super cool and one could easily spend some time looking closer and appreciating the Mayan style. Great backdrop for your family photos! We traveled with my 15 yr old son and 3 yr old as well. Check in was a bit slower than we’ve been used to at iberostar in the past but was made better by the front concierge who gave us all a cold drink while we waited. He also made some reservations for us at the various restaurants around the resort,which was really convenient. We stayed in BUILDING 62 which was very well placed between the lobby and beach! Highly recommend this building if you have small kids as this resort is quite big and you will do a ton of walking if your building is up front or next to the beach. I don’t believe there are any buildings with a beach view,but I could be mistaken. If you have a small child like we do and are wondering about bringing your stroller,don’t wonder,just bring it! Little legs will tire quickly if they have to walk this resort. The pools and beach are both very nice here,however,if you want a spot on the beach,you need to get there by 7am to put your towels on your chairs or you are just likely to not find a spot at all. It sucks that people have to do this,but others do,so you have to as well. The pool area closest to the beach is quite quiet and a nice place to play with your kids if they’re just learning to swim,or you just don’t want to hear the drunks and the language coming from the pool bar area. The water park for the smaller kids was great and located close to the kids club area.when we were there it was not usually very busy,so that was a bonus. The wave pool and lazy river were also very nice and worth checking out for sure. The food. Well the food is ok at maya. Nothing to really rave about,but typically it was pretty fresh and had a variety of vegetarian selections to go with the usual fish,beef and chicken. Breakfast at the buffets was very acceptable with lots of fruit,eggs bacon and the like. The coffee bar located across from the lobby bar was fantastic! Go there if you like coffee! Just stop there every morning as far as I’m concerned and your day will be great! Our room was nice. It wasn’t spectacular,but was clean. The bathroom needs help,with some mold around tiles and cracked,poorly repaired shower tiles etc. but it was ok. The room staff at this resort work super hard and seriously deserve a hug or something. Now I have to mention the one thing that will probably make me think twice before ever going to another iberostar resort. For some time now it seems Iberostar has been pitching their “club” basically some sort of timeshare_like scheme,where u pay iberostar to be in their “club” so u can get supposedly an upgraded experience at their hotels. In any case the concierge staff harassed the hell out of us to spend a measly 3 or so hours of our worthless time to listen to their pitch. It fully got on my last nerve! It was offensive to have the concierge in our building straight up insist that 3 hours of my time with my family isn’t worth more than padding his pocket. Yeah, like it’s easy to come up with 6 grand and 9 days off work! Anyway, if you go to paraiso maya and a concierge starts with this BS, my advice is tell them to go pound sand. Then continue on with your holiday. They’ll tell you you can get 150 bucks Iberostar credits for listening to the pitch, so if you don’t care about your time that much,go ahead and use the 150 towards a tour or something. Anyway, I think Iberostar has gone way down hill. They’re nothing close to the experience they used to be. STOP BUGGING YOUR GUESTS IBEROSTAR! People already paid thousands of dollars to go to your resort,show them some damn respect.

Iberostar Paraiso Maya, absolutly not a 5 stars
patriciagraindlair, Montreal, Canada
Thu Dec 07 06:34:53 EST 2017
The entertainment team are not motivated as well they are supposed to be.Only two stand out, Moises and Rodrigo. they do a great job. They talk to everyone, always smile and seem to really have fun. Activities are not advertised enought by the starfriends. The food is ok, nothing more. The buffet is repetitive, always the same dishes. The Cajun and Italian restaurants are bad. Not enought choices, the food is bland and tasteless. The steak house, the seafood and the french are good. No dress code for dinner, some guess some are dressed in shorts, swimwear, and slippers. rooms are damaged and poorly maintained. the toilets are working badly and the soap dispensers in the shower are broken. The beach is beautiful but there are big rocks in the water, you have to be careful. Take note that the resort has taken a green turn. They no longer offer straws. These are not available on request as specified at the reception. Not very convenient when it comes time to drink a frosted drink or a mojito. fifteenth say at this resort and the last one. Not a five star anymore. Too expensive for what it is.

A+
monika l, Chicago, Illinois
Wed Dec 06 13:24:08 EST 2017
This is a great resort! Very very clean, all staff members are so friendly (all day Hola and are willing to help in a heartbeat). I emailed them before our stay for a specific building and they accommodated us! This is the first time a resort in Mexico replied to us via email and actually helped! They also made us 2 reservations for the restaurants we wanted before we arrived on the days/times. Great! I felt completely safe. So many amentities for small children which they loved especially the carousel and free cotton candy/crepes across the resort. They are really on top of it with customer service. The weather was a little chilly at night so I would recommend bringing one sweater. Wish the pool water was warmer, it wasn't freezing so my kids chose to stay on the beach mainly. The beach water is warm and beautiful! Barely any rocks so leave swim shoes at home! Also, bring snorkel gear bc the fish are in shallow water and there is a small reef also. Floaties are great to have because waves are very mellow and it was nice to just float!!!! One major negative is I wish they had more sunbathers on the beach or monitoring so you are actually using sunbathers, not just saving for hours. It was extremely hard to get sunbathers at all times. I believe people are either leaving their towels overnight or going 5 in the morning to save. Also did not like concierge tried to sell us a club meeting. He said we can get credits bc we have stayed with Iberostar before but he was actually trying to sell us that. It was deceptive. Food was pretty good, wish they would give different foods by beach not just hot dogs and burgers. Over all I love Iberostar!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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