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IBEROSTAR Paraiso Maya


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All Inclusive    

IBEROSTAR's Premium Gold Collection: Located between Cancun and Playa del Carmen on an incredible beach on Riviera Maya, the 24-hour all-inclusive IBEROSTAR Paraiso Maya has everything you need - an incredible beach, amazing pool area, and the best sports, gastronomy, and entertainment. IBEROSTAR Paraíso Maya is designed to fulfill your every expectation, from spacious suites to attentive concierge service, fine dining and every imaginable activity.

Traditional Mayan decor brings great beauty to this hotel that features unique and awe-inspiring Mayan art and ruins. Each piece of furniture at the IBEROSTAR Paraiso Maya hotel is a work of art made of wood, brass, bronze, and limestone. From the giant harp with seashells in its strings to the huge brass vases and a lobby bar which is a replica of the pyramid of Chichen Itza, this luxurious resort can be considered a masterpiece worthy of the best museum. In the hotel's lobby bar, guests will find authentic Mayan ruins and a massive serpent chandelier.

The imaginatively-designed pool area offers a separate child's pool and extensive sunbathing area. Plus, this incredible resort boasts a lazy river and the only wave pool in Riviera Maya. Enjoy great golf in an incredible setting at the 18-hole, par 72 IBEROSTAR Playa Paraiso Golf Course.

The IBEROSTAR Paraíso Maya hotel is designed to entertain the whole family. Adults can enjoy a cocktail at one of the hotel bars and clubs, while teens have fun with nightly live entertainment. And for children, Lucy's Club is a place where the fun is guaranteed.

This 24-hour all-inclusive hotel offers exquisite delicacies in its five a la carte restaurants (dining restrictions apply), huge international buffet, grill snack bar and ice cream parlor. Lift your spirits even further in IBEROSTAR Paraíso Maya's seven bars and lounges.

Exceptional Values!
Honeymooners:
Bottle of champagne, fruit platter, and IBEROSTAR gift.
Family: First child 12 & under Stays, Plays & Eats Free (valid 5/01-10/31/16).
Extra Value: Free WiFi throughout the resort. One code per person, per stay (child not included). Limited to one device only. Additional codes available at a charge.

Find out more about IBEROSTAR Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
The complex is perfectly integrated into the tropical landscape.
Address:
PLAYA PARAISO, PLAYA DEL CARMEN
QR

MX
Local Phone: 984-877-2800
Toll Free Phone: 01-800-00-75-292
Fax: 011-52-984-87-72-849
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby
Pools
Number of Pools: 8
Outdoor Pools: 8     
Swim-up Bar
Aside from several other pools, this hotel has the only wave pool in Riviera Maya plus a lazy river.
Golf: ONSITE
For travel thru 12/23/14 - play world class golf starting at 49 per person twilight times. Prime Time play is 79 per person. Rates include shared cart, green fees, taxes and food and beverage.
PD Dye course design. Par 72.
Holes: 18
Lessons Available
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Wind Surf: Complimentary
Other Sports Available
Other Sports: PADI - SSI diving school (additional charge)
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Luxury all-inclusive resort designed to represent the Mayan culture. The complex has 5 speciality restaurants, a pool bar and 4 more bars. Night club, discotheque. Aside from several other pools, this hotel has the only wave pool in Riviera Maya plus a lazy river. Beach: Located on a beautiful strech of white sandy beach in Playa Paraiso, between Cancun and Playa del Carmen. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Year Opened: 2004 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. Long pants for men in ala carte restaurants. Children under 12 not allowed in Gourmet Restaurants.
ROOM TYPES
SUPERIOR JUNIOR SUITE
Spacious junior suite includes one king bed or two double beds, a fully-equipped bathroom, a living area with a sofa bed, and a private balcony with garden views. Room also features 24-hour room service, a minibar, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE
Guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden or pool views. Room also features a minibar, 24-hour room service, complimentary access to Spa Sensation wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR JUNIOR SUITE FAMILY
Connecting rooms, one with two double beds and the other with a king. Spacious room also features a sofa bed, a private balcony with garden views, convenient location to the splash park, 24-hour room service, priority reservations for dinner, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE FAMILY
Connecting rooms, one with two double beds and one with a king size bed. Room also features a fully-equipped bathroom, a private balcony with garden views, a minibar, 24-hour room service with children's menu, family amenities, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE POOL VIEW
Located near the beach and pool, this guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with pool views. Room also features 24-hour room service, complimentary access to Spa Sensation wet areas, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DINING
IBEROSTAR Paraiso Maya features 1 meal plan options:
All Meals, Drinks & Tips-Restrictions on the number of a la carte restaurants.
There are 7 Restaurants at IBEROSTAR Paraiso Maya:
El Rancho - Steaks, chops, and superb cuts grilled to perfection and served a la carte. Open for dinner only. Reservations are required. Casual/formal dress code.
La Geisha - Japanese cuisine served a la carte at five sizzling teppanyaki grills. Open for dinner only. Reservations required. Casual/formal dress code.
Grill and Snack Bar - A casual poolside restaurant serving lunch, snacks and grilled items any time of the day.
L'Etoile y Museo - Gourmet French cuisine served a la carte. Open for dinner only. Reservations required. Formal/elegant dress code.
International Buffet - The main restaurant serves breakfast and lunch only.
La Marina - Outstanding fish and seafood served a la carte for dinner. Reservations required for dinner. Casual/formal dress code. Restaurant is also open for breakfast buffet.
El Tapatio - Gourmet Mexican cuisine served a la carte. Reservations required for dinner. Casual/formal dress code. Buffet breakfast and lunch also served.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Aerobics, exercises, table tennis, volleyball, water polo,catamaran-sailing, windsurfing, Spanish and dance lessons, etc.
Nightly Activities & Entertainment:
Night club, discotheque and weekley theme nights, shows, dance performances and live music.
CHILDREN'S PROGRAMS
Lucy's Kids Club ages 4 to 12 years old, activities include painting, sand castle, movies, games and more.
Applicable Ages: 4 - 12 years old

Children's Facilities
Game Room
Children's Pool

Babysitting Fee: Fee Required

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
3779 Recommend
3779 past Apple Vacationers would recommend IBEROSTAR Paraiso Maya to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 3965 reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Excellent for families
Gemmy5, New York
Thu Apr 21 14:01:51 EDT 2016
I chose this resort after much research and was hoping to please two parents and two teens. They did deliver. We stayed in a Family Suite (two full connecting rooms). These rooms were huge, comfortable and very clean. Our maid service was outstanding. My only gripe would be with the bathroom lighting being too dark. We had a jungle view on the second floor and a super view of the traveling wildlife. Speaking of the wildlife, I did not witness any aggression by these animals and we saw them everywhere. I suppose if you feed them, they may react. Common sense. I would say they were a highlight for me. The resort is huge and is difficult to navigate even after 4 days. We were in Bldg 61 which was close to the pool, beach and buffet. It was a longer walk to the restaurants and other activities. Beach was gorgeous, pools were huge and beautiful. The whole resort is so pretty and clean. We like to stay active and this place did not disappoint. We went on the bike tour expecting a nice bike ride around the resorts. It turned out to be more of an intro to each hotel with more stopping than biking. There were pool activities that my kids loved especially pool volleyball. Expect some friendly competition, some guests take these games very seriously. They had a mechanical bull on the beach, again my kids loved it. The nightly shows were similar to cruise shows but I loved the Rock Show. The Star Friends are very talented and do an amazing job. I reserved two restaurants ahead of arriving and made two more when I arrived. I made all 6:30pm reservations. I would re-think that next time and go more with 7:30pm. Our favorite was the French Restaurant and I have two teens (the only two kids in the restaurant that day). We also did the Japanese (fun) and Steakhouse (very good). We missed our Seafood restaurant but was able to sample some of the choices from the shared buffet with the Steakhouse. All of our restaurant meals were quite good. The Buffet was hit or miss. The exotic fruit was fantastic and the watermelon was so fresh. You should be able to find something you like and no it is not 5 star, it's a Buffet. Be aware they do serve liquor to 18 yrs olds, The drinks were ok but they did struggle to get my husband's drinks correct. I was fine with the mojitos. We enjoyed the Shopping/Dining area with tacos and ice cream. Very good. Beach food was convenient especially nachos, self-serve drinks and ice cream. We unfortunately had to play the chair game. 7 am landed us back row seats at the beach with shade. Our 7 am pool chairs were usually good. Hubby golfed and enjoyed the course and he is picky about his golf. We did one excursion to XPlor and used the resort shuttle to Playa Del Carmen. That was convenient and fun. Drivers were very entertaining and found us a good cab. Just remember where they drop you off. It can be confusing. We took advantage of visiting the Iberostar Quetzal in Playa since you can use all Iberostar facilities. They were very accommodating and enjoyed our tour. We were hoping to stay for dinner but no food was being served between 5:30 and 6 which is when our pass expired. They offered to let us stay past 6pm but we headed back to our resort. I will say it was a whole different vibe there. Location there is more convenient to other activities but we prefer the Paraiso Maya and beach better. The monkeys were awesome and oh so loud. Glad we visited. Quick final comments, no one approached us about a timeshare or called our room, check-in was quick and easy. Aside from one staggering guest we did not witness any crazy drunks. It is a very family oriented resort with lots of kids. Please, please tip the staff, they work so hard and long hours. I disliked seeing so many guests not tipping. I would easily return with my kids for all they offer families. Four days was just right for me. We also did 2 days in Cancun and 2 days in Miami. Perfect vacation. I highly recommend USA Transfers as well. Have fun. More>

Top notch property, food needs work
Kevin H,
Thu Apr 21 06:14:35 EDT 2016
Beautiful property, great staff. Some nice amenities like in room fridge that they replenish with beer and soda. Compared to other properties we've stayed at, the food was perhaps a B minus or C plus. Nothing bad, just limited variety at the buffets, and very similar food at the different locations. Food aside, the property is one of the nicest I've stayed at. More>

Very nice
Adelita1528, Chicago, Illinois
Wed Apr 20 19:24:53 EDT 2016
Just came back family of 5... Loved everything about the place - check in was very easy . Had connecting rooms with my kids( just email before ) . Food is great . Something to choose from for everyone . Place is big but with the amount of food and drink we consumed we were fine walking .. More>

Adult vacation
jenaf1018, Providence, Rhode Island
Wed Apr 20 12:58:44 EDT 2016
The grounds were beautifully kept, the room was great, and the staff was excellent. The food was questionable.... I am a picky eater so I expected to find fault in it. My husband eats anything and neither of us got up for seconds ever. The weather was perfect everyday!!! More>

Great hotel?????
BLM1216, Forked River, New Jersey
Wed Apr 20 12:01:21 EDT 2016
We stayed at this hotel for a second time. Our last visit was three years prior. It was outstanding! However this year we were disappointed. The food was not as good as the three years prior. Quality was akin to a mediocre restaurant. One restaurant the food came out cold. When I told the staff they did not care. Also, if your waiter is serving a large table you will not get great device. Another disappointing factor this time was that by 600 am all the lounge chairs by the pool were taken. That was not so three years ago. Also, they did not cut off drunk individuals and during one particular night they interrupted the magic show for the children. Another issue was the wild life. Unlike three years ago, the coatis are now more aggressive as the patrons are feeding the animals. I was also disappointed with the hotel staff selling coupons for various services. Our room was called three times. The concierge then contacted us and stated they had a gift for our return back to the hotel. To our dismay there was no gift but a high sales pitch for becoming a part of their frequent guest stay. When I stated I was not interested, it felt as if I was in a car dealership. Bad form for a quality hotel. We decided to not book our next family vacation with Iberostar but with another hotel. I would not recommend spending the money on this hotel. You do not receive what you pay for. It is not a vacation to have cold food, no lounge chair by the pool and a high sales pitch. We will be looking into other large hotels such as the Riu. More>



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