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IBEROSTAR Paraiso Maya


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All Inclusive    

IBEROSTAR's Premium Gold Collection: Located between Cancun and Playa del Carmen on an incredible beach on Riviera Maya, the 24-hour all-inclusive IBEROSTAR Paraiso Maya has everything you need - an incredible beach, amazing pool area, and the best sports, gastronomy, and entertainment. IBEROSTAR Paraíso Maya is designed to fulfill your every expectation, from spacious suites to attentive concierge service, fine dining and every imaginable activity.

Traditional Mayan decor brings great beauty to this hotel that features unique and awe-inspiring Mayan art and ruins. Each piece of furniture at the IBEROSTAR Paraiso Maya hotel is a work of art made of wood, brass, bronze, and limestone. From the giant harp with seashells in its strings to the huge brass vases and a lobby bar which is a replica of the pyramid of Chichen Itza, this luxurious resort can be considered a masterpiece worthy of the best museum. In the hotel's lobby bar, guests will find authentic Mayan ruins and a massive serpent chandelier.

The imaginatively-designed pool area offers a separate child's pool and extensive sunbathing area. Plus, this incredible resort boasts a lazy river and the only wave pool in Riviera Maya. Enjoy great golf in an incredible setting at the 18-hole, par 72 IBEROSTAR Playa Paraiso Golf Course.

The IBEROSTAR Paraíso Maya hotel is designed to entertain the whole family. Adults can enjoy a cocktail at one of the hotel bars and clubs, while teens have fun with nightly live entertainment. And for children, Lucy's Club is a place where the fun is guaranteed.

This 24-hour all-inclusive hotel offers exquisite delicacies in its five a la carte restaurants (dining restrictions apply), huge international buffet, grill snack bar and ice cream parlor. Lift your spirits even further in IBEROSTAR Paraíso Maya's seven bars and lounges.

Exceptional Values!
Honeymooners:
Bottle of champagne, fruit platter, and IBEROSTAR gift.
Family: First child 12 & under Stays, Plays & Eats Free (valid 5/01-10/31/16).
Extra Value: Free WiFi throughout the resort. One code per person, per stay (child not included). Limited to one device only. Additional codes available at a charge.

Find out more about IBEROSTAR Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
The complex is perfectly integrated into the tropical landscape.
Address:
PLAYA PARAISO, PLAYA DEL CARMEN
QR

MX
Local Phone: 984-877-2800
Toll Free Phone: 01-800-00-75-292
Fax: 011-52-984-87-72-849
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby
Pools
Number of Pools: 8
Outdoor Pools: 8     
Swim-up Bar
Aside from several other pools, this hotel has the only wave pool in Riviera Maya plus a lazy river.
Golf: ONSITE
For travel thru 12/23/14 - play world class golf starting at 49 per person twilight times. Prime Time play is 79 per person. Rates include shared cart, green fees, taxes and food and beverage.
PD Dye course design. Par 72.
Holes: 18
Lessons Available
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Wind Surf: Complimentary
Other Sports Available
Other Sports: PADI - SSI diving school (additional charge)
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Luxury all-inclusive resort designed to represent the Mayan culture. The complex has 5 speciality restaurants, a pool bar and 4 more bars. Night club, discotheque. Aside from several other pools, this hotel has the only wave pool in Riviera Maya plus a lazy river. Beach: Located on a beautiful strech of white sandy beach in Playa Paraiso, between Cancun and Playa del Carmen. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Year Opened: 2004 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. Long pants for men in ala carte restaurants. Children under 12 not allowed in Gourmet Restaurants.
ROOM TYPES
SUPERIOR JUNIOR SUITE
Spacious junior suite includes one king bed or two double beds, a fully-equipped bathroom, a living area with a sofa bed, and a private balcony with garden views. Room also features 24-hour room service, a minibar, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE
Guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden or pool views. Room also features a minibar, 24-hour room service, complimentary access to Spa Sensation wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR JUNIOR SUITE FAMILY
Connecting rooms, one with two double beds and the other with a king. Spacious room also features a sofa bed, a private balcony with garden views, convenient location to the splash park, 24-hour room service, priority reservations for dinner, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE FAMILY
Connecting rooms, one with two double beds and one with a king size bed. Room also features a fully-equipped bathroom, a private balcony with garden views, a minibar, 24-hour room service with children's menu, family amenities, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE POOL VIEW
Located near the beach and pool, this guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with pool views. Room also features 24-hour room service, complimentary access to Spa Sensation wet areas, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DINING
IBEROSTAR Paraiso Maya features 1 meal plan options:
All Meals, Drinks & Tips-Restrictions on the number of a la carte restaurants.
There are 7 Restaurants at IBEROSTAR Paraiso Maya:
El Tapatio - Gourmet Mexican cuisine served a la carte. Reservations required for dinner. Casual/formal dress code. Buffet breakfast and lunch also served.
El Rancho - Steaks, chops, and superb cuts grilled to perfection and served a la carte. Open for dinner only. Reservations are required. Casual/formal dress code.
La Geisha - Japanese cuisine served a la carte at five sizzling teppanyaki grills. Open for dinner only. Reservations required. Casual/formal dress code.
Grill and Snack Bar - A casual poolside restaurant serving lunch, snacks and grilled items any time of the day.
L'Etoile y Museo - Gourmet French cuisine served a la carte. Open for dinner only. Reservations required. Formal/elegant dress code.
International Buffet - The main restaurant serves breakfast and lunch only.
La Marina - Outstanding fish and seafood served a la carte for dinner. Reservations required for dinner. Casual/formal dress code. Restaurant is also open for breakfast buffet.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Aerobics, exercises, table tennis, volleyball, water polo,catamaran-sailing, windsurfing, Spanish and dance lessons, etc.
Nightly Activities & Entertainment:
Night club, discotheque and weekley theme nights, shows, dance performances and live music.
CHILDREN'S PROGRAMS
Lucy's Kids Club ages 4 to 12 years old, activities include painting, sand castle, movies, games and more.
Applicable Ages: 4 - 12 years old

Children's Facilities
Game Room
Children's Pool

Babysitting Fee: Fee Required

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
3779 Recommend
3779 past Apple Vacationers would recommend IBEROSTAR Paraiso Maya to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 4028 reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Absolute Paradise
Julesss3636,
Wed May 18 19:14:57 EDT 2016
My family and I stayed at the Maya resort the week of May 9th after doing extensive research on resorts located in the Riviera Maya. We have traveled to many islands in the Caribbean and this was our first trip to Mexico. Prior to our vacation we arranged a private shuttle transfer round trip from the airport to the resort with USA Transfers for $80 USD total. They were absolutely fantastic and easy to find right outside the doors of the airport. The trip to the resort from the airport was 24mins exactly (might differ with traffic). The Maya is located in the same section as the other 4 Iberostar resorts. The Grand is the top one (adults only) then the Maya, Lindo, Del Mar, and Beach. Due to the price we choose the Maya and we were glad that we did. Guests at the Maya may use all the other resorts underneath it, meaning all except the Grand. The Maya and Lindo are right next to each other and we used the Lindo resort only for nightlife/excursion pickups. When we arrived we were checked in very quickly. We requested building 60 because it is closest to the beach/pool/buffets. Luckily we got the building that we wanted and Oscar was kind enough to upgrade one of our rooms for free so that we could be right next to each other. After grabbing towel cards, bracelets, and room keys we took a golf cart ride over to the rooms. We never walked from the lobby to building 60 it was too far however it is no problem, golf carts come by every minute to give you a ride! Building 60 has its own "private pool" right in front of it. It is an amazing view and perfect to be away from all the people at the beach/larger pool. It was never crowded at the smaller pool or even the larger one. We had the smaller pool to ourselves almost every morning. I read on Trip Advisor that people played the "towel game" here but we NEVER had a problem with this... Always had 3 chairs where ever we wanted to be. Our rooms were a little humid but we got used to it they are very clean and spacious never any problems. Do bring bug spray at night to put on before leaving your room. We did this and never got bit at the resort. Each building has its own concierge where we were able to book all restaurants for dinner. The beach was usually more packed with people than the pool so we spent more time there. The first three days red flags were up and the waves were too large to swim in. The last two days there were almost no waves and we swam out pretty far. The water was crystal clear and warm. You may rent jetskis, kayaks, or sail boats right on the beach. Weather was perfect all week long! For breakfast and lunch you may eat at any of the buffets which do not require reservations. Building 60 is next to two buffets which were perfect to have so close to our room, pool, and beach. The buffets all seem to have the same foods and they are not the best options. At night we tried Japanese first which we ended up leaving after watching the cook touch raw chicken with his spatula and then the raw seafood. This was very unsanitary to us however no one else at our table seemed to mind. We left and ate at the buffet. The Italian restaurant was better and the steakhouse is the best, definitely reserve a head of time since it is closed some nights. I would give the resort a better rating if the food was better unfortunately it needs improvement. And we are not picky eaters! For nightlife the resort next door, the Lindo has an amazing outdoor/indoor theatre which has shows every night around 9:30. The lobby is absolutely gorgeous at the Lindo and it was a nightly routine to grab drinks and watch the show after dinner. Most shows were just okay but the movie show was really great. Extremely talented dancers I just wish they brought more of the Mexican culture into the shows not US culture (rock/pop music). The galaxy nightclub opens for adults at 11pm in the shopping center you can walk from the Lindo lobby. We tried to go once and it was completely dead. If they would play better music maybe it would attract more people... Never left the resort at night but I am sure playa del carmen would have nightlife. We did not feel safe enough to leave. Drinks at the bars are great Pina coladas, daiquiris, mojitos, and more. Nightlife needs to be improved for the adults! We took two days trips off the resort. We arranged a shopping trip to 5th ave playa del carmen. The Lindo has a shuttle there and back $5 USD per person. There are times for pick up/drop off. It is not the safest place ever however it was worth the trip to experience the culture, food, and 100 million souvenir shops. We took a day trip to Xcaret Park which we booked at the Maya lobby for $159 USD per person. This package included admission, lunch, and transportation. Again worth the trip! Its a long day trip from 7:30am-4:30pm and its a large park with snorkeling, animals, and many other activities. For extra fees you can swim with dolphins, scuba dive, or swim with sharks. The park was beautiful with jungle, underground rivers, parrots and monkeys. So much to see here but bring bug spray! We had some on and still got bit by big misquotes. Overall, amazing all inclusive resort. We tipped $1 bills very often because every single person we encountered in Mexico was so helpful, polite, and understanding. We tried hard to learn Spanish and its amazing to be around a different culture. All the Iberostar workers were fantastic great customer service 100% of the time. I would return to Mexico, I would return to an Iberostar resort. My only suggestions would be to improve the food/nightlife. Every other aspect of the vacation was wonderful. Beautiful resort I would rate 9/10 ONLY because of the food... Ignore any negative comments about this resort it is worth the trip and Mexico is paradise!! More>

Mom, Dad, 2 sons (22&19)
Diane B,
Wed May 18 12:25:05 EDT 2016
Great blend of activities for all. FANTASTIC food for hungry boys and drinks/bars galore. Staff excellent- all faces warm and cordial. Book your restaurants for the week early, but the buffet for breakfast and lunch equally nice. More>

Best Resort Ever!!!!
Vacationlady2020, NYC
Wed May 18 11:04:36 EDT 2016
My family and I have been to this resort 6 times!! My husband and I have one young adult 18yrs old and every time we go he always finds other young adults to hang out with . He has a ball! We only see him at dinner time.Every time that I change resorts it a bad idea! Nothing I mean nothing matches us to this resort! Its beautiful, its fun and you can always find something you like to eat! The entertainment is wonderful! Room service and the people who care for your rooms are wonderful and friendly! Don't make my mistake and make a reservation at another resort! You won't be disappointed! More>

Great stay
emm511, New York
Wed May 18 04:45:51 EDT 2016
Overall we had a great vacation. we are a family of 4- w/ a 3.5yo and 9mo, we also traveled with grandparents. When we checked in we asked to be moved to building 61 based on reviews- not only was the request accommodated, but we also got an upgrade to an adjoining room which was perfect for our family. The grounds are beautiful and the customer service is so welcoming and accommodating. This resort is very family friendly, my 3.5yo had an amazing time. always something to do. The food was good, I always found something to enjoy, but i have had better options in another AI (which I will add is at a higher price point). My only recommendation for the resort is to have lunch and dinner start early at the buffets. With young kids its hard to have them wait until 12:30-1pm for lunch when we have been playing in the sun since early in the morning or wait for dinner at 6:30pm. Maybe a small buffet that is open all day? I did like that there was food served at the beach so we didnt always have to walk back to the main resort. And i wish i knew the plaza had a taco bar and burger place, they both seemed great. we did take advantage of the coffee shop and ice cream parlor for nightly treats, while riding the carousel and then going to the club during kid night-hours. We never had trouble with beach or pool chairs for our group, we just had to scout around, to be expected. Our favorite restaurants were the steakhouse (at Maya) and Jambalaya (at Lindo). We would definitely come back and very much recommend. More>

Amazing Resort
88jen828, Easton, Pennsylvania
Tue May 17 15:54:40 EDT 2016
This was our first trip to an Iberostar resort and it won't be our last. We are a family of 5 so all inclusives work for us. Upon entering the resort we were greeted at the front desk by Oscar. He made check in a breeze and provided a place for us to change into swimsuits since we arrived before check in time. He also gave us the locations to eat and grab a drink. The rooms were very nice, clean and super welcoming. Armida was our housekeeper and everyday our room had special personal touches that we really appreciated! On the housekeeping note every single place in the resort was spotless including all restrooms by the pool and the beach. Kudos to housekeeping for keeping it all so clean. The entertainment team, Star Friends, was awesome!!! Alejandro, Israel, Tarzan, Moses, Daniella, Ros and Aaron made our vacation fun! They remembered our names and interacted with us. The kids played games with them, we attended pool parties and beach parties. We even had lunch with some of them which we really enjoyed. Alejandro is so entertaining that watching him and hearing him made us want to be a part of what he was doing. Aaron, at the towel hut, was also really enjoyable. Javier, the bartender at the main pool, made the best drinks! At our building we had amazing concierges, Jorge and Marie. They helped us book everything we needed. I really can't say enough nice things about Jorge. He really went the extra step for us. The downside was booking dinner reservations. We had to have dinner at 6:30 every night because we were told everything was booked. when we arrived every restaurant was not very busy or full. When we finished dinner each restaurant was not full. We were informed during our stay that we should have booked the restaurants before our arrival. I never heard of doing that but if you read this maybe you should book early. Jambalaya was our favorite tied with the Mexican restaurant. El Rancho was also really good and our waiter Jonathon had perfect recommendations for us. The pools and the beach were fun. Take advantage of the wave pool! Float in the lazy river! Take a kayak or catamaran out. Thank you everyone at Iberostar Paraiso Maya for a wonderful vacation! More>



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