Cancun

IBEROSTAR Paraiso Maya


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All Inclusive    

2018 Exceptional Values
Honeymoon:
Bottle of champagne, fruit platter, and Iberostar gift.
Family: First child 12 and under Stays, Plays & Eats Free (valid 5/01-10/31/18). architecture with equally spectacular amenities. Unwind in the lobby bar beneath an exact replica of the famed Chichen Itza pyramid, swim in Riviera Maya's only wave pool, or splash in the water playground. If you're looking to unwind, relax under towering Mayan statues or enjoy quiet time in one of the elegantly appointed suites. It's a Caribbean resort for families and couples desiring an upscale vacation experience. With a 32,000-square foot spa, splash park, wave pool, restaurants, and authentic details in every space, this is relaxation on an impressive scale.

Each piece of furniture at the Iberostar Paraiso Maya hotel is a work of art made of wood, brass, bronze, and limestone. From the giant harp with seashells in its strings to the huge brass vases and a lobby bar which is a replica of the pyramid of Chichen Itza, this luxurious resort can be considered a masterpiece worthy of the best museum. In the hotel's lobby bar, guests will find authentic Mayan ruins and a massive serpent chandelier.

Guests can enjoy nine pools, including three lake pools, an activity pool, two private pools, a lazy river, a splash park for kids, and the only wave pool in Riviera Maya! Golf is also available at the 18-hole, par 72 Iberostar Playa Paraiso Golf Course.

The Iberostar Paraiso Maya hotel is designed to entertain the whole family. Adults can enjoy a cocktail at one of the hotel bars and clubs, while teens have fun with nightly live entertainment. And for children, Lucy's Club is a place where the fun is guaranteed.

This 24-hour all-inclusive hotel offers exquisite delicacies in its five a la carte restaurants (dining restrictions apply), two international buffets, grill/snack bar and ice cream parlor. Lift your spirits even further in Iberostar Paraiso Maya's six bars and lounges. Exchange privileges can also be enjoyed at Iberostar Paraiso Lindo and Iberostar Paraiso del Mar.

Find out more about Iberostar Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
The complex is perfectly integrated into the tropical landscape.
Address:
PLAYA PARAISO, PLAYA DEL CARMEN
QR

MX
Local Phone: 984-877-2800
Toll Free Phone: 01-800-00-75-292
Fax: 011-52-984-87-72-849
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby
Pools
Number of Pools: 8
Outdoor Pools: 8     
Swim-up Bar
Aside from several other pools, this hotel has the only wave pool in Riviera Maya plus a lazy river.
Golf: ONSITE
For travel thru 12/23/14 - play world class golf starting at 49 per person twilight times. Prime Time play is 79 per person. Rates include shared cart, green fees, taxes and food and beverage.
PD Dye course design. Par 72.
Holes: 18
Lessons Available
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: PADI - SSI diving school (additional charge)
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Luxury all-inclusive resort designed to represent the Mayan culture. The complex has 5 speciality restaurants, a pool bar and 4 more bars. Night club, discotheque. Aside from several other pools, this hotel has the only wave pool in Riviera Maya plus a lazy river. Beach: Located on a beautiful strech of white sandy beach in Playa Paraiso, between Cancun and Playa del Carmen. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Year Opened: 2004 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. Long pants for men in ala carte restaurants. Children under 12 not allowed in Gourmet Restaurants.
ROOM TYPES
JUNIOR SUITE POOL VIEW
The room offers an area of 624 square feet and a pool view with a convenient locationclose to the beach and pool.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR JUNIOR SUITE
The room offers an area of 624 square feet and a tropical or jungle view with a convenient location close to the beach and pool.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE
The room offers an area of 624 square feet with a tropical or jungle view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR JUNIOR SUITE FAMILY
The room offers 624 square feet with a convenient location close to the beach and pool and a tropical or jungle view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE FAMILY
The room offers 1248 square feet with 1 king bed and a guaranteed connecting suite with double beds. Garden view room.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DINING
IBEROSTAR Paraiso Maya features 1 meal plan options:
All Meals, Drinks & Tips-Restrictions on the number of a la carte restaurants.
There are 7 Restaurants at IBEROSTAR Paraiso Maya:
La Marina - Outstanding fish and seafood served a la carte for dinner. Reservations required for dinner. Casual/formal dress code. Restaurant is also open for breakfast buffet.
El Tapatio - Gourmet Mexican cuisine served a la carte. Reservations required for dinner. Casual/formal dress code. Buffet breakfast and lunch also served.
El Rancho - Steaks, chops, and superb cuts grilled to perfection and served a la carte. Open for dinner only. Reservations are required. Casual/formal dress code.
La Geisha - Japanese cuisine served a la carte at five sizzling teppanyaki grills. Open for dinner only. Reservations required. Casual/formal dress code.
Grill and Snack Bar - A casual poolside restaurant serving lunch, snacks and grilled items any time of the day.
L'Etoile y Museo - Gourmet French cuisine served a la carte. Open for dinner only. Reservations required. Formal/elegant dress code.
International Buffet - The main restaurant serves breakfast and lunch only.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Aerobics, exercises, table tennis, volleyball, water polo,catamaran-sailing, windsurfing, Spanish and dance lessons, etc.
Nightly Activities & Entertainment:
Night club, discotheque and weekley theme nights, shows, dance performances and live music.
CHILDREN'S PROGRAMS
Lucy's Kids Club ages 4 to 12 years old, activities include painting, sand castle, movies, games and more.
Applicable Ages: 4 - 12 years old

Children's Facilities
Game Room
Children's Pool
Babysitting Fee: Fee Required

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
4111 Recommend
4111 past Apple Vacationers would recommend IBEROSTAR Paraiso Maya to their friends and family
TripAdvisor Web Reviews
Based on 5700reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Great experience
caligirl-neri, Los Angeles, California
Tue Oct 09 07:39:34 EDT 2018
Stayed the first week of October. It was a great experience for my family. The resort itself is kept very clean. The rooms are very spacious with a separate living area. They were kept clean everyday, everything worked perfectly. The turndown service is amazing, my daughter was exciting coming back every night looking for her chocolate and finding a new towel decoration. Great activities for kids 4+ and good nightly entertainment as well for adults. Lots of places to eat, good variety and the food and service was great, I would of loved to see a place to eat with authentic local food/snacks though. Loved the cafe! The beach was not the best I've seen in the carribbean but it was clean and the sand was white and powdery. Waves a little on the rough side but you are able to go in and enjoy the beach. My 4 year old had no problem playing on the shore and going further in with an adult. Drinks are best the at the lobby bar!

Wonderful resort with everything you could wish for to keep you entertained and relaxed.
Snowman878,
Mon Oct 08 21:50:28 EDT 2018
This is an absolutely beautiful resort that exceeded our expectations in almost every way. One of the most important features to me is room cleanliness. I am happy to report that this resort keeps the rooms super, super clean. Our room was cleaned multiple times per day and everything was restocked. The staff is attentive, polite and very friendly. It is a sprawling resort, but there are shuttles waiting in the lobby to take you wherever you want to go. The food is amazing. We tried 5 different on-site restaurants and each was fabulous. My personal favorite was the La Geisha. The evening programs were for the most part well executed, fun and entertaining. You can tell the staff takes a lot of pride in making vacationers happy. Beach was well kept. There are plenty of activities to participate in and keep you entertained. The only issue we had is detailed below, so I think it deserves going into some detail since it is the only issue we had during our stay. When we were checking in, we were told that if we participated in a sales demonstration we would get free 50 minute massages and a breakfast at the Grand Paraiso. They said it would last no more than 90 minutes including breakfast. This sounded like a good deal so we agreed. On the day of the demonstration we were told that the Grand Paraiso restaurant was fully booked so we had to eat at our resort. This was a minor disappointment, but a disappointment nonetheless. A few days later we were having an unrelated meal at the same eatery and we saw the same salesperson seated a few tables down obviously giving a sales pitch, so I am left wondering if there was ever any intention of providing breakfast at the Grand Paraiso. In any case, you may want to request a reservation from whomever you are speaking to so they can’t pull out the day of the sales demonstration. The sales pitch lasted well over 90 minutes while we were brought to various locations for the salesperson to showcase what they had to offer, so be prepared to allocate at least 2 hours (ours was over 2.5 hours) to this venture in case you have other things planned or feel it’s not worth your valuable vacationing time. This didn’t bother me too much as the salesperson was professional and interesting. The problem came at the very end when we went back to the sales office and he got the “sales manager” involved. This man was rude and unprofessional. It was just like a used car sales environment which thankfully I have experience in handling, but it could prove more aggravating to those less experienced in high pressure sales tactics. Once he gave up on trying to get us to sign up he said to me "...I only have one last question for you, are you going to get a vacation for your wife next year?" It said in a rude, underhanded and unprofessional manor with with the sole purpose to try and embarrass me in front of my wife. I said no since I already stated beforehand we had other plans and financial commitments. He then replied to my wife “I am very sorry” (again to try and embarrass me further), and he immediately walked off. This type of rude behavior is expected on the used car lot, not at a resort of this stature. We shrugged it off and got our massages without further issue. I am just making you aware of what you might have to deal with so you can better judge if it is worth the free massages if the sales pitch is longer than 90 minutes, not having breakfast at the Grand Paraiso and dealing with a rude sale manager.

Business trip extrodinare! Will lead to more personal visits
Cy W, Cancun, Mexico
Mon Oct 08 15:38:32 EDT 2018
I recently visited this resort on a business trip. I was excited to go, and sad to leave. First off, when searching for ANYTHING, Polly, in building 63, directed me to awesome,and interesting amenities at the resort. Part of her direction was steering me to Jose, at the Star Cafe. He treated me like a rock star. The chilaquiles and omelet options were amazing. Finally, who could forget the amazing Tatiana from the club in lobby. She was extremely knowledgeable about the history, culture, and vibe of the region. She steered me in great directions for sites and sounds IN and around the area, as my meetings ended quite early (don't tell my boss, LOL). ALL in all, what a great trip. I plan on pushing my boss to send us down more often to the very amazing Iberostar Pariaso Maya will be the resort I'd pick again. Even for personal visits I plan on making a personal return visit real soon.

Great trip to Iberostar once again!!
LLMex, Chicago
Mon Oct 08 11:17:35 EDT 2018
This was our second stay at Iberostar Paraiso Maya and our fifth stay at the Iberostar complex overall. Let me get this out of the way first - I’m sorry to say that the coati population is totally out of control. It wasn’t unusual to see one or two or even forty cross your path while you were walking between buildings. They came around the pool, walking under the chairs. It’s a good idea to ALWAYS check your surroundings before you swing your legs over the side of a lounger. No matter what floor you are on, it’s a good idea to ALWAYS check your patio or balcony before opening the slider. There were picnic tables on the beach near the Coco Buffet and the coatis would jump right up onto the table whether it was occupied or not. Creepy, just plain creepy. I don’t think the resort will be doing anything any time soon to “control” the population, since stuffed coatis are now being sold in the gift shops. I just hope little kids staying at the resort don’t try to hug the “wrong” coati. One of the best features of the resort is the enormous pool. The sheer size of it means that you could choose a spot near all the activity or a quiet spot on the other side of the bridge. There were always loungers available in the sun or in the shade – really, anywhere you wanted them and at any time. We never felt guilty about leaving our belongings on the loungers while we swam or went to lunch because there were always many more available loungers around us. The small private pool near our building was the best kept secret at the resort! It was clean and quiet and had waitress service. One night we had reservations at L’Etoile and the meal was superb. On another night, we were able to get a table at El Museo without a reservation (thanks to Oscar!). That meal was equally as superb. Zaramone the chef even came around to our table to see if everything was to our satisfaction. Nice touch! We also enjoyed eating at the buffet restaurants – so much to pick from and everything was beautifully presented and all was delicious. I seriously cannot understand anyone who complains about the food here. There’s a new place on the beach – Coco’s Buffet – which had premade burgers and hot dogs and packaged salads and wonderful fries. The snake bar is a great place to grab a drink. I think the reason I like it so much is because there was no music at the times we visited. You could actually have a conversation. Our room was in building 60, and was kept in great shape by Yesenia and Maria. The bed was FANTASTIC, as well as the pillows. There was plenty of storage – more than we needed - and even a light in the safe. We never heard noises from the hallway or from the room next to us or from the room above us. There was a plate of delicious rum fudge balls waiting when we arrived, but we ate them before I could take a proper photo. The restaurants and lobby are quite a distance from the beach and most of the buildings, but it was always a pleasant walk. The walkways are covered and take you through impeccably landscaped courtyards. Landscapers are constantly putting new plants all over the place. Many of the buildings have been painted recently – there is one building on the Lindo side that is the exact shade of blue as the sky on a perfect day. It looks like La Marina was recently painted and has beautiful new turquoise drapes. The public restroom outside of La Marina is the prettiest public restroom I have ever seen. One day we walked over to the Beach/Del Mar side and saw that half the pool was drained for repairs. What a HUGE undertaking!! I had never ever seen anything like that in 40+ times to Mexico. The entire complex is constantly being improved. Each and every employee was friendly and personable. They made eye contact. They took great pride in their work no matter what kind of work they did. Our stay at Iberostar Paraiso Maya was delightful. We would return in a heartbeat.

Location is Paradise but the PEOPLE make it truly AMAZING!
JonahLisaD,
Mon Oct 08 08:51:16 EDT 2018
It's all about the STAFF here! These people work hard and it shows. The place is spotless and everything is taken care of for you. Amazingly kind and helpful people in every department from our concierge Mabel & Arturo, to the La Marina hostess Ami, amazing restaurant, housekeeping & grounds staff. Every single person has a smile and kind word. We loved our stay. The Spa is huge and fantastic. The gym is top-notch. The beds are so comfy! Dressel Divers Paraiso went above & beyond, as well. They were great with my kids. Ute, Eva, Rob, Bobby, Gene & Berenice (and all the boat crews!) were absolutely wonderful.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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