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IBEROSTAR Paraiso Maya


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All Inclusive    

Exceptional Values!
Honeymooners:
Bottle of champagne, fruit basket, and IBEROSTAR gift.
Family: One child 12 and under stays, plays, and eats free (valid for travel 8/16/15 through 11/20/15, and 11/29/15 through 12/23/15).
Extra Value: Free WiFi throughout the resort. One code per person, per stay (child not included). Limited to one device only. Additional codes available at a charge.

IBEROSTAR's Premium Gold Collection: Located between Cancun and Playa del Carmen on an incredible beach on Riviera Maya, the 24-hour all-inclusive IBEROSTAR Paraiso Maya has everything you need - an incredible beach, amazing pool area, and the best sports, gastronomy, and entertainment. IBEROSTAR Paraso Maya is designed to fulfill your every expectation, from spacious suites to attentive concierge service, fine dining and every imaginable activity.

Traditional Mayan decor brings great beauty to this hotel that features unique and awe-inspiring Mayan art and ruins. Each piece of furniture at the IBEROSTAR Paraiso Maya hotel is a work of art made of wood, brass, bronze, and limestone. From the giant harp with seashells in its strings to the huge brass vases and a lobby bar which is a replica of the pyramid of Chichen Itza, this luxurious resort can be considered a masterpiece worthy of the best museum. In the hotel's lobby bar, guests will find authentic Mayan ruins and a massive serpent chandelier.

The imaginatively-designed pool area offers a separate child's pool and extensive sunbathing area. Plus, this incredible resort boasts a lazy river and the only wave pool in Riviera Maya. Enjoy great golf in an incredible setting at the 18-hole, par 72 IBEROSTAR Playa Paraiso Golf Course.

The IBEROSTAR Paraso Maya hotel is designed to entertain the whole family. Adults can enjoy a cocktail at one of the hotel bars and clubs, while teens have fun with nightly live entertainment. And for children, Lucy's Club is a place where the fun is guaranteed.

This 24-hour all-inclusive hotel offers exquisite delicacies in its five a la carte restaurants (dining restrictions apply), huge international buffet, grill snack bar and ice cream parlor. Lift your spirits even further in IBEROSTAR Paraso Maya's seven bars and lounges.

Find out more about IBEROSTAR Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
The complex is perfectly integrated into the tropical landscape.
Address:
PLAYA PARAISO, PLAYA DEL CARMEN
QR

MX
Local Phone: 984-877-2800
Toll Free Phone: 01-800-00-75-292
Fax: 011-52-984-87-72-849
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby
Pools
Number of Pools: 8
Outdoor Pools: 8     
Swim-up Bar
Aside from several other pools, this hotel has the only wave pool in Riviera Maya plus a lazy river.
Golf: ONSITE
For travel thru 12/23/14 - play world class golf starting at 49 per person twilight times. Prime Time play is 79 per person. Rates include shared cart, green fees, taxes and food and beverage.
PD Dye course design. Par 72.
Holes: 18
Lessons Available
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Wind Surf: Complimentary
Other Sports Available
Other Sports: PADI - SSI diving school (additional charge)
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Luxury all-inclusive resort designed to represent the Mayan culture. The complex has 5 speciality restaurants, a pool bar and 4 more bars. Night club, discotheque. Aside from several other pools, this hotel has the only wave pool in Riviera Maya plus a lazy river. Beach: Located on a beautiful strech of white sandy beach in Playa Paraiso, between Cancun and Playa del Carmen. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Year Opened: 2004 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. Long pants for men in ala carte restaurants. Children under 12 not allowed in Gourmet Restaurants.
ROOM TYPES
JUNIOR SUITE
Two double beds or one king. Balcony with garden or jungle view. 24-hour room service. Access to wet area of spa. Located near the pool and beach. Free WiFi. 5 handicap rooms.
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR JUNIOR SUITE FAMILY
Connecting rooms, one with two double beds and the other with a king. Sofa bed. Balcony with garden view. 24-hour room service. Whirlpool tub in bathroom. Sofa bed. Free WiFi. Located near aquatic park. Priority reservations at restaurants. 1335 sq. ft.
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR JRS PRIORITY LOCATION
Two double beds or one king. Balcony with garden or jungle view. 24-hour room service. Whirlpool tub in bathroom. Bathrobe and slippers. Access to wet area of spa. Located near beach and pool. Free WiFi.
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE FAMILY
Connecting rooms, one with two double beds and one with a king size bed. 24-hour room service and access to spa wet area. Located near beach and pool. Whirlpool tub in bathroom. Bathrobe and slippers. Free WiFi. 1248 sq. ft.
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR JUNIOR SUITE
Two double beds or one king. Balcony with garden or jungle view. Whirlpool tub in bathroom. 24-hour room service. Located near pool and beach. Access to wet areas of spa.
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE POOL VIEW
Two double beds or one king. Balcony with pool view. 24-hour room service. Whirlpool tub in bathroom. Access to wet areas of spa. Free WiFi. Located near pool and beach.
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE PRIORITY LOCATION
Two double beds or one king. Balcony with garden or jungle view. 24-hour room service. Jacuzzi in bathroom. Free WiFi. Located near pool and beach.
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DINING
IBEROSTAR Paraiso Maya features 1 meal plan options:
All Meals, Drinks & Tips-Restrictions on the number of a la carte restaurants.
There are 7 Restaurants at IBEROSTAR Paraiso Maya:
Japanese - A la carrte restaurants serving Japanese cuisine. Reservations are required.
Grill and Snack Bar - A casual poolside restaurant serving lunch, snacks and grilled items any time of the day.
Gourmet - A la carte dining, offering French specialties for dinner only. Reservations and dress code required. Adults only, must be at least 12 years of age.
International Buffet - The main restaurant serves breakfast and lunch only.
Seafood - Reservations are required.
Mexican - Reservations are required.
Steak House - Reservations are required.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Aerobics, exercises, table tennis, volleyball, water polo,catamaran-sailing, windsurfing, Spanish and dance lessons, etc.
Nightly Activities & Entertainment:
Night club, discotheque and weekley theme nights, shows, dance performances and live music.
CHILDREN'S PROGRAMS
Lucy's Kids Club ages 4 to 12 years old, activities include painting, sand castle, movies, games and more.
Applicable Ages: 4 - 12 years old

Children's Facilities
Game Room
Children's Pool

Babysitting Fee: Fee Required

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
3139 Recommend
3139 past Apple Vacationers would recommend IBEROSTAR Paraiso Maya to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 3450 reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Honest Review - The Great, the good and the average... (Nothing bad)
niksmom, new jersey
Tue Sep 01 14:34:13 EDT 2015
We stayed for 6 days, 924-9/30 in the family superior suite. Our Olympus transfer from Cancun airport went smoothly and we were pleasantly surprised upon arrival. While our room wasn't ready, we waited only a short time until it was, enjoying lunch. As others have stated, there are 5 Iberostar hotels in this resort, making for quite a bit of walking. Here are the great things about this resort: - It is immaculate. Really. No matter where we went, we were guaranteed to see someone sweeping, wiping or clipping something. Not only the grounds, but all common areas of the hotel are well maintained. Our rooms were cleaned twice a day as well, with no complaints at all. - The staff are extremely friendly and service oriented. No matter the request, it was met with a smile and a reassurance that it would be handled quickly and efficiently. Everyone smiles, says hello. Our boys locked themselves out of their room with the chain on (long story but not as impossible as you might think). The maintenance workers arrived within a few minutes, removed the door frame, replaced it and cleaned up with a polite smile. No questions asked. - The concierge for our building were very friendly, managed to get us dinner reservations for times we wanted without advanced notice and were always quick to respond. If they didn't know the answer, one quick call was all it took. - The golf carts were just a phone call away to take you wherever you wished, within the grounds. I booked a spa appointment with the concierge, and after confirming my appointment, she said "come back here 5 min early and I'll have a cart waiting to take you". I hadn't even asked - and it was there when I arrived back! The Good: - The pools are quite clean - and mildly salty, not chlorinated. There are 2 adorable kiddie pools with tiny water slides and fountains that were well maintained. The little ones looked to be having a great time there. - They close the pools a bit too early for my liking, though. They would begin cleaning the area around 6 and they were completely closed before 8. You cannot have an early dinner and then enjoy an evening swim. Same for the water sports on the beach. They close at 5. We returned from an excursion at 4:45 and our boys wanted to rent the wave runners, but no chance- even though it was light out until after 7. - There is always something to do if you choose to participate. Entertainment during the day at the activity pool seemed fun for the kids. There were lots of balloons, water noodles and the like. Volleyball, water polo and aerobics seemed well organized as well. I would have liked to see a little more geared toward teens, since our boys got a bit bored in the evening. - Drinks were very good. We actually enjoyed drinks at the pool and the bartenders work hard keeping drinks flowing. There was actually a substantial amount of liquor, which surprised us as other all inclusives we've been too were quite stingy with the pour. - Our room, the family superior suite- was a misnomer. There are no suites at this hotel. What you get is 2 connecting rooms. While they are large and immaculate, this is no suite, by anyone's imagination. I was disappointed at first, but once I saw the size of the rooms and how they were maintained, I realized it would be fine - and it was. But if you are looking for a traditional suite or you have little ones, this set up may not work. I wouldn't leave toddler's in a separate room with only a door between rooms. You simply cannot see them - especially if the connecting door gets locked. The Average: - Food was plentiful and average at best -nothing was really great. We didn't have high expectations since this is an all inclusive after all, so no real complaints. We went to the steak house, Japanese and Spanish restaurants. While it's not fair to hold them up against normal restaurant standards, I really wasn't a fan of anything I ate all week. Didn't hate anything, just didn't LOVE anything either. The rib eye steak was extremely thin, cooked a little too much (due to its thinness, I imagine) and it had quite a bit of fat for such a thin piece of meat. My husband liked his tho. No one liked the Spanish restaurant- which I found surprising since we were in Mexico. Appetizers were serve yourself from the buffet, entre was ala carte. A little weird, but not bad. The buffet guacamole was bland, with us adding salt and lime to try and kick it up and the empanada's were so overcooked that they were difficult to eat. Taco's were small and soft, with very little filling. We all left them. As other reviewers have stated, the Lindo buffet is much better than the Maya- save yourself the trouble and stick with Lindo. - The resort is huge! Really huge! And good luck trying to find your way upon arrival because there are very few signs and they were confusing. They could use a lot more signage as we saw so many people walking who would just literally turn around in mid step and head in the other direction because they realized they were going wrong. Everyone was asking each other how to get to the pool. Even the beach was hard to find! You can't see it from the rooms or the pools, so if you didn't know where it was, it was very difficult to get to! All in all, I highly recommend Iberostar Resprts and we actually purchased the club membership. However, I don't believe I will head back to the Maya, if only for it's size. The Grand, located next door, is spectacular, but adult only. I'm hoping to stay there once our kids are of age. Our next Mexico trip will likely be to Iberostar Cancun or Cozumel. More>

Amazing week in paradise!
Aimee V, Georgetown, Canada
Thu Sep 03 14:34:13 EDT 2015
Travelled as a family 8/22 - 8/29 with hubby and daughters 3 & 5. Of note 3 has a severe allergy to peanuts. Can't express how happy we were with our decision to stay at this property. We read extensive reviews and comments on forums and have previously travelled to AI in Cuba, Dominican Republic and Costa Rica and therefore new how to set our expectations appropriately. The property is beautiful - lush vegetation, building structures are amazing and loved all the themed court yards in each building. Kids really enjoyed seeing the Coatis, Peacocks, Cats and Iguanas roaming the resort. It is a large resort and yes as the reviews state there is a lot of walking. That being said for a young healthy family it was nothing we could not handle – although we had a stroller, it was usually full of “stuff” and therefore 3 ended up walking along side us. The property was also exceptionally clean – was very impressed with the public bathrooms pool side (which have been nightmares at previous AI). We spent most of time on the Maya side and the main section of Lindo. Also spent time at the “shopping mall”. Rooms were nice, very large in size which was good for the kids, we never felt cramped. They do show their age and I would have liked it if housekeeping spent a little more time cleaning rather than making towel art (although the kids liked it!). Constantly felt like there was sand on my feet and had to put towels down to wipe feet before getting into bed. Also, had a hard time explaining to 3 why there was a phone in the bathroom – every time she used the facilities she would ask – LOL! Also, no complaints about AC – we were perfectly comfortable. We did find one rather large cockroach in the bathroom – hubby manned up and took care of the situation, no further sightings. Being in a foreign country that type of thing doesn’t bother us and therefore had no effect on the enjoyment of our vacation. We spent equal time moving between the main pool, wave pool, lazy river, pirate ship and the beach. Kids loved it all! Believe it or not there was seaweed in the ocean, oh my! The kids had never seen the ocean so we didn’t make a big deal of it and they didn’t know any better. Once you wade out a couple meters it would clear up and it was by no means gross and smelly the way some people describe it. It also cleared up after a couple of days and the ocean was then crystal clear. As mentioned above 3 has a severe peanut allergy – this was of great anxiety to me to travel for the first time, however we need to learn to live our lives. We emailed the resort before arriving to make reservations and also mentioned the allergy in our email. They instructed us to go straight to our concierge upon check in to receive a letter to present at each seating. For each meal they were willing to have the chef freshly prepare any item in order to ensure it did not come in to contact with peanuts. We did pick some items of the buffet and strictly avoided all baked goods and desserts. They do have open bowls of peanuts at lunch. Of special note they make fresh donuts on site. Adrian in “La Marina” went out of his way to work with the chef to prepare some donuts just for our family – thank you Adrian! We were always able to find something suitable for everyone at the buffets and also enjoyed the la carts and taco stand at the shopping plaza. Had no trouble getting reservations as we booked 2 in advance and the remaining 5 upon arrival – they accommodated a 6:30 seating every night. Enjoyed Japanese and Steak house the best. Gave everyone probiotics about 3 weeks prior to departure and during the trip; also religiously used hand sanitizer. Mom was the only one with an upset tummy – hit me in the afternoon on our last full day at the resort and lasted about 24 hours – not sure if it was the food, over indulging (food and booze) or the kids splashing pool water in my drinks. For evening entertainment we attended 3 shows – Magician, Movie night and Pirate night. Magician and Movie night were fantastic! Kids were completely engaged and mom and dad were entertained as well. Pirate night was fun with some good laughs but little ones didn’t make it through the show. Kids also loved seeing dad get his volleyball award! Thanks star friends! Couple nights we went to the shopping plaza and rode the carousal, got ice cream and hit up the mini disco. Other nights relaxed in the snake bar with a quite game. Can’t wait till next year when 3 will be old enough to watch movies in the snake bar kids club! WIFI – we go on vacation to unwind – used it once to email our airport transfer to confirm pickup. Two things stood out as disappointing during our stay 1) other tourists – come on people; the towel game has got to stop! Very annoyed to spend 2 hours in the main pool and see 75% of the chairs unused as they were “reserved”. We would usually be there from 9 – 11 and there would be no sign of the “occupiers” presumably as they were napping after getting up so early to reserve a chair. Also saw a fight over alleged reserved chairs – great example to set at resort full of kids 2) Iberostar’s prices at the resort - $75 US for a 3 year old to get 10 braids in her hair (work that was quoted to take 20 minutes) is absurd. Also saw someone trying to buy batteries in the lobby shops - $18 US for 4 AA’s; be sure to take all the essentials from home. All in all one of our best trips yet; if you can’t find happiness here AI’s are not for you. One final shout out to the employees who made our stay extra special – Elizabeth and Adrian working the breakfast and lunch buffet at “La Marina” always greeted us with a warm smile and chatted amicably with the children. Gilmer on the entertainment team always recognized us and went out of his way to say hello. More>

Amazing 2nd honeymoon
lilfocx78, newark
Sat Sep 05 14:34:13 EDT 2015
My husband and I just got back from staying at Iberostar Paraiso Maya (aug25-30). We went alone to celebrate our 15th wedding anniversary. After arriving and being upgraded to the Maya, originally was Paraiso Lindo, we were treated like stars. On the 26 the day of our anniversary after arriving from being at the pool and beach all day, we came to a room full of red petals, chocolates and chocolate covered strawberries. The facilities are always super clean. The beach was amazing, not too much seaweed which was my worry. The restaurants were awesome. We did the steakhouse, seafood and Japanese... All worth it. The ice cream shop above the pool was my weakness. Solo good. The star cafe was another favorite . I will definitely come back to this resort, with my entire family. It was my first time staying at Iberostar. From now on booking another vacation will def look at Iberostar first. Iberostar thanks again for making my stay that much more memorable. More>

Highly recommended
djpetedagreek, Brooklyn, New York
Mon Sep 07 14:34:13 EDT 2015
in the 60 building room 6011. just a view of the jungle not very appealing but did not expect much or need a view, i only slept and changed in the room. mosquitos more an issue especially at night because of the close proximity to the jungle and the fact that housekeeping services your room with the door open. other than that facilities and grounds immaculate. staff polite, friendly, helpful and loads of fun. the entertainment staff was great. the kids and i loved their enthusiasm, activities and the shows!!!! hello Kanela, Jose, Antonio, i wish i remembered all of them, archery, riflery, merengue, salsa the list goes on and one. i would return for sure More>

Great stay at a Super resort
Orrin2015, Pittsburgh, Pennsylvania
Wed Sep 09 14:34:13 EDT 2015
First off very clean property. Staff seems to be working 24/7 and everyone is very friendly and helpful. Our family which included two teenage daughters spent 6 days enjoying the amenties of this resort. There were many venues to choose from to eat on a daily basis and most were very good. Pros: *Super upkeep of the property * Rooms large with a nice sitting area and balcony * Large modern bathroom * Large pools and good service Cons: * Must get up early 6 to 6:30am to reserve a lounge chair at the pools. If not you may not get one for the day. * Beach all along the coast had a seaweed problem where you were not able to enjoy the beach or really go into the water. (the management stated this not normal). We stayed at the Paraiso Maya which was one of three Iberostar's combined on this property. Staying at the Maya we were able to eat at all the restaurants in the resort. If you stay at the others you had some restrictions. Very nice gym, golf course and nightly shows. Highly Recommend! More>



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  APPLE RATINGS:    Exceptional Standard of Service & Quality;    Luxurious;
    Superior First Class;    First Class;    Comfortable;    Modest
    Superior to other hotels with the same rating;    Superior to other hotels with the same rating