Cancun

IBEROSTAR Paraiso Maya


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All Inclusive    

2019 Exceptional Values
Honeymoon: Bottle of sparkling wine, fruit platter, and Iberostar gift.

Unwind in the lobby bar beneath an exact replica of the famed Chichen Itza pyramid, swim in Riviera Maya's only wave pool, or splash in the water playground. If you're looking to unwind, relax under towering Mayan statues or enjoy quiet time in one of the elegantly appointed suites. It's a Caribbean resort for families and couples desiring an upscale vacation experience. With a 32,000-square foot spa, splash park, wave pool, restaurants, and authentic details in every space, this is relaxation on an impressive scale.

Each piece of furniture at the Iberostar Paraiso Maya hotel is a work of art made of wood, brass, bronze, and limestone. From the giant harp with seashells in its strings to the huge brass vases and a lobby bar which is a replica of the pyramid of Chichen Itza, this luxurious resort can be considered a masterpiece worthy of the best museum. In the hotel's lobby bar, guests will find authentic Mayan ruins and a massive serpent chandelier.

Guests can enjoy nine pools, including three lake pools, an activity pool, two private pools, a lazy river, a splash park for kids, and the only wave pool in Riviera Maya! Golf is also available at the 18-hole, par 72 Iberostar Playa Paraiso Golf Course.

The Iberostar Paraiso Maya hotel is designed to entertain the whole family. Adults can enjoy a cocktail at one of the hotel bars and clubs, while teens have fun with nightly live entertainment. And for children, Lucy's Club is a place where the fun is guaranteed.

This 24-hour all-inclusive hotel offers exquisite delicacies in its five a la carte restaurants (dining restrictions apply), two international buffets, grill/snack bar and ice cream parlor. Lift your spirits even further in Iberostar Paraiso Maya's six bars and lounges. Exchange privileges can also be enjoyed at Iberostar Paraiso Lindo and Iberostar Paraiso del Mar.

Find out more about Iberostar Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
The complex is perfectly integrated into the tropical landscape.
Address:
PLAYA PARAISO, PLAYA DEL CARMEN
QR

MX
Local Phone: 984-877-2800
Toll Free Phone: 01-800-00-75-292
Fax: 011-52-984-87-72-849
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby
Pools
Number of Pools: 8
Outdoor Pools: 8     
Swim-up Bar
Aside from several other pools, this hotel has the only wave pool in Riviera Maya plus a lazy river.
Golf: ONSITE
For travel thru 12/23/14 - play world class golf starting at 49 per person twilight times. Prime Time play is 79 per person. Rates include shared cart, green fees, taxes and food and beverage.
PD Dye course design. Par 72.
Holes: 18
Lessons Available
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: PADI - SSI diving school (additional charge)
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Luxury all-inclusive resort designed to represent the Mayan culture. The complex has 5 speciality restaurants, a pool bar and 4 more bars. Night club, discotheque. Aside from several other pools, this hotel has the only wave pool in Riviera Maya plus a lazy river. Beach: Located on a beautiful strech of white sandy beach in Playa Paraiso, between Cancun and Playa del Carmen. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Year Opened: 2004 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. Long pants for men in ala carte restaurants. Children under 12 not allowed in Gourmet Restaurants.
ROOM TYPES
JUNIOR SUITE POOL VIEW
The room offers an area of 624 square feet and a pool view with a convenient locationclose to the beach and pool.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR JUNIOR SUITE
The room offers an area of 624 square feet and a tropical or jungle view with a convenient location close to the beach and pool.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE
The room offers an area of 624 square feet with a tropical or jungle view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR JUNIOR SUITE FAMILY
The room offers 624 square feet with a convenient location close to the beach and pool and a tropical or jungle view.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE FAMILY
The room offers 1248 square feet with 1 king bed and a guaranteed connecting suite with double beds. Garden view room.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DINING
IBEROSTAR Paraiso Maya features 1 meal plan options:
All Meals, Drinks & Tips-Restrictions on the number of a la carte restaurants.
There are 7 Restaurants at IBEROSTAR Paraiso Maya:
La Marina - Outstanding fish and seafood served a la carte for dinner. Reservations required for dinner. Casual/formal dress code. Restaurant is also open for breakfast buffet.
El Tapatio - Gourmet Mexican cuisine served a la carte. Reservations required for dinner. Casual/formal dress code. Buffet breakfast and lunch also served.
El Rancho - Steaks, chops, and superb cuts grilled to perfection and served a la carte. Open for dinner only. Reservations are required. Casual/formal dress code.
La Geisha - Japanese cuisine served a la carte at five sizzling teppanyaki grills. Open for dinner only. Reservations required. Casual/formal dress code.
Grill and Snack Bar - A casual poolside restaurant serving lunch, snacks and grilled items any time of the day.
L'Etoile y Museo - Gourmet French cuisine served a la carte. Open for dinner only. Reservations required. Formal/elegant dress code.
International Buffet - The main restaurant serves breakfast and lunch only.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Aerobics, exercises, table tennis, volleyball, water polo,catamaran-sailing, windsurfing, Spanish and dance lessons, etc.
Nightly Activities & Entertainment:
Night club, discotheque and weekley theme nights, shows, dance performances and live music.
CHILDREN'S PROGRAMS
Lucy's Kids Club ages 4 to 12 years old, activities include painting, sand castle, movies, games and more.
Applicable Ages: 4 - 12 years old

Children's Facilities
Game Room
Children's Pool
Babysitting Fee: Fee Required

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
4111 Recommend
4111 past Apple Vacationers would recommend IBEROSTAR Paraiso Maya to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6008reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
too spread out
KENNETH D.
Feb 01 2019
the hotel grounds and pool were beautiful. the gym was excellent. the property was too big and spread out
Customer Rating: 

cockroaches in the room
ANNA L.
Dec 30 2018
Susan the PR poorly addressed our concern regarding safety and cockroaches. She dismissed the safety aspect as something they cannot control: someone broke into the room from the balcony of the 1st floor and crawled out because we got awaken right away. Susan transferred the room to the 3rd floor, but the room had cockroaches and she did not believe us until we brought in a concierge and showed a cockroach to him. Susan promised to pay for taxi to the ferry (to go to Cozumel), however, on the morning of the arranged trip she and her substitute PR Israel said nothing was arranged in terms of taxi, which basically means Susan lied to me just to get the complaint off her shoulders. Public relations people were very unresponsive and irresponsible, but other people at the hotel were very friendly. It is just when you have a problem, they do not want to do anything to address it.
Customer Rating: 

Would definately visit again!
SHARON W.
Nov 20 2018
We had a lovely stay at the Iberostar. Check in was a breeze. Staff were super helpful and very friendly - so eager to please. The specialty dinign choices were wonderful. Our maid Ana was terrific - she left us surprises every evening - her towel creations were so cute. The beach was beautiful and the pools were clean and we had no problems finding a quiet place to relax every day. We requested a certain building number and even had a choice of floor and my husband asked for a corner room and viola - we got it. No complaints from us! Thank you everyone - we will be back!!
Customer Rating: 

Another great week
MICHAEL N.
Nov 07 2018
This is my 6th year at his compound and my 3rd year at the Maya. Such a great resort, always have wonderful time
Customer Rating: 

They left us down town
JASON R.
Oct 29 2018
Language mainly spoken is Spanish, they left me and my family down town cause the bus was full and wouldn't get us another we would have to wait 3 hours for next bus had to get a taxi to take us back.
Customer Rating: 

DARIUSZ R.
Aug 23 2018
HOTEL IS OK
Customer Rating: 

Awsome
DAVID L.
Aug 01 2018
Was not expecting a credit for being short one person. Thank you
Customer Rating: 

review
HEATHER P.
Jun 30 2018
The outside pool bathrooms were often in need of toilet paper and had big puddles of water, making it unsafe and unsanitary.
Customer Rating: 

Great resort
MATTHEW T.
Jun 20 2018
Overall this is an excellent resort with lots to do. Entertainment was outstanding and the service was always on point
Customer Rating: 

Paradise
DONALD B.
Jun 16 2018
It was our first time in Cancun. We werent sure what to expect. It was amazing. The hotel was gorgeous and everything was perfect. We will definitely return and stay longer next tine.
Customer Rating: 

Great Stay at the Iberostar Paraiso Maya
DENISE O.
Jun 10 2018
The Iberostar Paraiso Maya was an excellent hotel. I stayed there with my family for a wedding in early June. The wedding coordinator couldn't have been more helpful and the wedding was absolutely beautiful. The chairs at the pool were plentiful. The staff did not allow people to throw a towel on a chair at 8am and keep it all day.....they stayed on top of that, so no matter what time you came down you could find a chair to use. You could find our group at the swim-up pool bar...but if you wanted a quiet place, then go to the private pool, or one of the many others. The food at the restaurants were great for an all-inclusive.....breakfast was fantastic, lunch was the normal buffet....for dinner, we ate at two specialty restaurants....the hibachi, which was very good....the chef put on a great show....and El Rancho for steaks. That was our favorite. The filets were as good as any that you would get at an expensive steakhouse anywhere. We ended up going back there again because it was so good. A hint....bring your own innertube.....buy a cheap one and leave it there when you come home if you'd like. Otherwise most people paid a minimum of $11, for a child's inner tube, or over $20 for a larger one....there were none at all in the lazy river....and everyone used them in the pool as well. I hope to go back soon.
Customer Rating: 

TripAdvisor Traveller Reviews
Iberostar App issues
TamaraW1057, New York
Sun Feb 17 10:14:53 EST 2019
All the activities and gym classes are posted on the app and in a few places sporadically around this mega resort. Our app will not work and no person at the resort knows how to fix it. We sat down with four people in 2 days trying to get some help. They also can’t figure out how to give us a printout, the old fashioned way before smartphones. It’s been frustrating experience, not what I would expect from a huge resort.

Great resort
markgacek,
Sun Feb 17 03:33:31 EST 2019
We had 8 of us travel including 4 children age 9-13 and we had a great time. We were located in building 60 which was the best location to both the beach and the main pool area. The rooms were big and clean and were perfect for our two families. We had 2 reservations for the restaurants and enjoyed both the Japanese and the steak house. The buffet was prefered by the kids as they could eat whatever they felt like. The beach was good and the kids had a great time playing in the waves. We brought 5 tubes for the lazy river but we rarely used them. The store also sold inflatables at a reasonable price so we wouldn't bring our own next time. Definately one of our favourite resorts as we have stayed in 7 resorts across Mexico and this one is our favourite so far.

5 Star Customer Service
784hollyd, Owen Sound, Canada
Sat Feb 16 15:42:20 EST 2019
Had a wonderful stay at this resort with 12 adult family members staying between the Maya and Lindo resorts. Staff: I was surprised at the incredible customer service from the staff throughout the entire resort from the cleaning staff, servers, and concierge. The staff really stand out at this resort and should be celebrated for that. We had an issue with the air conditioner (our mistake) and within 10 minutes had both concierge and a maintenance staff member at our room. Food:The food was great including lots of selection of Mexican options. I almost preferred the buffet over a la cartes as I enjoyed eating dinner Mexican dishes daily. Cleanliness: Our room was very clean from the day of arrival and kept that way throughout the stay. The pools were lovely and also kept spotless. Ocean: Only complaint, just as a matter of personal preference... as ocean lovers we like to see the ocean all day every day - morning, breakfast, lunch, dinner, etc. There are no ocean view rooms in Lindo nor Maya and all the restaurants are set far back within the property. This could be improved by increasing the dining options at the beach front cafe to be more than just burgers and fries. I think if we were to return we’d stay in the Grand just to be a little closer to the ocean. Overall thanks to the Iberostar resort management and wonderful staff for a great stay with my family!

Impressed with such a big resort
Freedom41521578747, Edmonton, Canada
Sun Feb 10 11:45:17 EST 2019
This was my first visit to Mexico and we decided to pick this Iberostar location due to good past experiences with other Iberostar hotels in other countries and recommendations from other people. I found the resort initially to be very big and it took a couple days to get the layout down. That being said, the size seems to help keep it not as congested and busy and there were always spots at the beach as well places to sit for meals. Service and cleanliness were very good as well the food selection at the buffets and restaurants. We never found ourselves to be bored as there was always something to die at night wether it be the theatre entertainment, sports lounge, casino, night club or coffe shops. It seemed to be great for kids as well. We will be bringing our kids next time fore sure. The only draw backs that I found were; some of the guests were feeding the animals which was annoying and the resort had signs to deter them but some people are just idiots I guess. Some of the main water fountains were never on out front which kind of took away the ambiance and look, Lastly just a couple spots indoors seemed to lack a bit of AC and it got a bit hot and in comfortable. Other than that, I would recommend this resort to others and especially those with kids.

Great Experience
Jenks47, Brussels, Belgium
Fri Feb 08 09:33:50 EST 2019
We just enjoyed a two week holiday in Paraiso Maya. The facilities in the hotel are superb. Fitness centre, spa, prestige beach area etc. We like playing golf, so having a beautiful golf course on site was a big advantage. The level of service in the restaurants was exemplary. All in all, a real five star experience. Last but not least, a big thanks to all in the Members lounge, especially Saray, Iliana, Cristina, Yvan and Santiago. They all made our stay unforgettable.



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