Cancun

IBEROSTAR Paraiso Maya


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All Inclusive    

Exceptional Values!
Honeymoon:
Bottle of champagne, fruit platter, and IBEROSTAR gift.
Family: Family: First child 12 & under Stays, Plays & Eats Free (valid 5/01-10/31/17).

IBEROSTAR's Premium Gold Collection: Located between Cancun and Playa del Carmen on an incredible beach on Riviera Maya, the 24-hour all-inclusive IBEROSTAR Paraiso Maya has everything you need - an incredible beach, amazing pool area, and the best sports, gastronomy, and entertainment. IBEROSTAR Paraso Maya is designed to fulfill your every expectation, from spacious suites to attentive concierge service, fine dining and every imaginable activity.

Traditional Mayan decor brings great beauty to this hotel that features unique and awe-inspiring Mayan art and ruins. Each piece of furniture at the IBEROSTAR Paraiso Maya hotel is a work of art made of wood, brass, bronze, and limestone. From the giant harp with seashells in its strings to the huge brass vases and a lobby bar which is a replica of the pyramid of Chichen Itza, this luxurious resort can be considered a masterpiece worthy of the best museum. In the hotel's lobby bar, guests will find authentic Mayan ruins and a massive serpent chandelier.

The imaginatively-designed pool area offers a separate child's pool and extensive sunbathing area. Plus, this incredible resort boasts a lazy river and the only wave pool in Riviera Maya. Enjoy great golf in an incredible setting at the 18-hole, par 72 IBEROSTAR Playa Paraiso Golf Course.

The IBEROSTAR Paraso Maya hotel is designed to entertain the whole family. Adults can enjoy a cocktail at one of the hotel bars and clubs, while teens have fun with nightly live entertainment. And for children, Lucy's Club is a place where the fun is guaranteed.

This 24-hour all-inclusive hotel offers exquisite delicacies in its five a la carte restaurants (dining restrictions apply), huge international buffet, grill snack bar and ice cream parlor. Lift your spirits even further in IBEROSTAR Paraso Maya's seven bars and lounges.

Find out more about IBEROSTAR Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
The complex is perfectly integrated into the tropical landscape.
Address:
PLAYA PARAISO, PLAYA DEL CARMEN
QR

MX
Local Phone: 984-877-2800
Toll Free Phone: 01-800-00-75-292
Fax: 011-52-984-87-72-849
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby
Pools
Number of Pools: 8
Outdoor Pools: 8     
Swim-up Bar
Aside from several other pools, this hotel has the only wave pool in Riviera Maya plus a lazy river.
Golf: ONSITE
For travel thru 12/23/14 - play world class golf starting at 49 per person twilight times. Prime Time play is 79 per person. Rates include shared cart, green fees, taxes and food and beverage.
PD Dye course design. Par 72.
Holes: 18
Lessons Available
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: PADI - SSI diving school (additional charge)
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Luxury all-inclusive resort designed to represent the Mayan culture. The complex has 5 speciality restaurants, a pool bar and 4 more bars. Night club, discotheque. Aside from several other pools, this hotel has the only wave pool in Riviera Maya plus a lazy river. Beach: Located on a beautiful strech of white sandy beach in Playa Paraiso, between Cancun and Playa del Carmen. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Year Opened: 2004 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. Long pants for men in ala carte restaurants. Children under 12 not allowed in Gourmet Restaurants.
ROOM TYPES
JUNIOR SUITE POOL VIEW
Located near the beach and pool, this guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with pool views. Room also features 24-hour room service, complimentary access to Spa Sensation wet areas, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR JUNIOR SUITE
Spacious junior suite includes one king bed or two double beds, a fully-equipped bathroom, a living area with a sofa bed, and a private balcony with garden views. Room also features 24-hour room service, a minibar, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE
Guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden or pool views. Room also features a minibar, 24-hour room service, complimentary access to Spa Sensation wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR JUNIOR SUITE FAMILY
Connecting rooms, one with two double beds and the other with a king. Spacious room also features a sofa bed, a private balcony with garden views, convenient location to the splash park, 24-hour room service, priority reservations for dinner, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE FAMILY
Connecting rooms, one with two double beds and one with a king size bed. Room also features a fully-equipped bathroom, a private balcony with garden views, a minibar, 24-hour room service with children's menu, family amenities, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DINING
IBEROSTAR Paraiso Maya features 1 meal plan options:
All Meals, Drinks & Tips-Restrictions on the number of a la carte restaurants.
There are 7 Restaurants at IBEROSTAR Paraiso Maya:
El Tapatio - Gourmet Mexican cuisine served a la carte. Reservations required for dinner. Casual/formal dress code. Buffet breakfast and lunch also served.
El Rancho - Steaks, chops, and superb cuts grilled to perfection and served a la carte. Open for dinner only. Reservations are required. Casual/formal dress code.
La Geisha - Japanese cuisine served a la carte at five sizzling teppanyaki grills. Open for dinner only. Reservations required. Casual/formal dress code.
Grill and Snack Bar - A casual poolside restaurant serving lunch, snacks and grilled items any time of the day.
L'Etoile y Museo - Gourmet French cuisine served a la carte. Open for dinner only. Reservations required. Formal/elegant dress code.
International Buffet - The main restaurant serves breakfast and lunch only.
La Marina - Outstanding fish and seafood served a la carte for dinner. Reservations required for dinner. Casual/formal dress code. Restaurant is also open for breakfast buffet.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Aerobics, exercises, table tennis, volleyball, water polo,catamaran-sailing, windsurfing, Spanish and dance lessons, etc.
Nightly Activities & Entertainment:
Night club, discotheque and weekley theme nights, shows, dance performances and live music.
CHILDREN'S PROGRAMS
Lucy's Kids Club ages 4 to 12 years old, activities include painting, sand castle, movies, games and more.
Applicable Ages: 4 - 12 years old

Children's Facilities
Game Room
Children's Pool
Babysitting Fee: Fee Required

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
4111 Recommend
4111 past Apple Vacationers would recommend IBEROSTAR Paraiso Maya to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5040reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Awesome week in Mexico
MICHAEL H.
Sep 25 2017
The wife and I just got back from a week in Mexico and had a fantastic time! The resort made a few changes, bottled water at most of the bars to make people feel more comfortable. We sampled our fair share of the liquors and beer at the pool/beech/lobby bars and had no issues! The food was great as always and I never once felt like I was going to be kid napped. Great time!
Customer Rating: 

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Just OK
JAMES J.
Sep 20 2017
Firstly, let me say that our resort was absolutely beautiful. The grounds were well kept. I do feel that the beach front could have been better maintained. It seemed as if the section in front of the "adults only" section of the resort was better maintained than the more "family" oriented portion. Our section was overcome with seaweed. The staff was very warm and friendly and accommodating. Where I had issues were with the food and liquor. One of the larger bars near the wave pool was very slow in service and did not get one order right. The bartenders did not acknowledge you when you approached the bar, even to say, "I'm sorry we are really busy, please give us a minute." They just seemed to ignore you and once they did acknowledge you, did not listen to you order and got it wrong. I was not impressed with the food at all at this resort; it was truly disappointing. I understand that it is an all inclusive resort and to a certain extent you expect the food to be average but I felt the food was sub-par. The only restaurant that was good was the Japanese restaurant, with the steak restaurant coming in close 2nd. We were really disappointed with the Mexican restaurant (baffled). I ended up sticking with wine because the liquor had a bad taste and everything seem watered down. I will say that the staff was so friendly and everyone says hello. Anytime we needed something or had issues with something, they did all they could to resolve the problems. The room was pretty dated and the tub pretty gross. We had security in our room 4-5 times to reset our safe because it kept breaking down. They sprayed for mosquitoes during the day but by nightfall new groups swarmed around our door and flew into our room. We spent a lot of tome killing mosquitoes. Also, we went to a show at the Lindo and in the outside auditorium where the show was help, it was sweltering. No fans, nothing to circulate the air which made it really difficult to sit out and enjoy the show. It's a really big resort and it is beautiful but it really needs to work on somethings. I don't know if I would refer this resort, it had some good qualities but that just did not surpass the bad.
Customer Rating: 

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Overall
SUZANA S.
Sep 13 2017
Place, maid (jennifer) , staff, were great! Excellent for kids, food could be better especially the buffets but it was good! Only thing i did not like was when checking out on our last day you spent that 8th day in the airport instead of the resort. But i would highly recommend!
Customer Rating: 

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Iberostar Paraiso Maya
GARY C.
Sep 05 2017
2nd time at the Maya--outstanding resort--would definitely go again. Have ben to the Lindo twice and the Grand Paraiso twice
Customer Rating: 

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Family Vacation
BRADLEY B.
Aug 24 2017
1. Hotel photographer LOST photos of my daughter with the parrots. 2. Beach was never raked. Seaweed everywhere. 3. Bar was closed because of tainted alcohol 4. Other bars did not offer top shelf. 5 Several cockroaches in room 6 Cut my inner lip on metal found in the waffle & showed staff. New waffles brought out and had small piece metal AGAIN. 6 Was offerred $150 for gift shop purchases per Maria Cruz & Laura. They never showed up to give me the compensation
Customer Rating: 

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Not The Same Iberostar We Stayed In A Few Years Ago!
WILLIAM P.
Aug 23 2017
Our Family booked at the Iberostar because we stay at this resort a few years ago and had a good experience. That said, this trip was much different! Our family was robbed at the pool twice in a 2 hour time period. Each occurrence was reported to hotel security who did nothing but apologize for our looses. Things taken included pool towels, sun tan lotions, pool toys, articles of clothing. Being an all inclusive we did not care money to the pool area so no actual money was stolen but the other items added up to about two hundred bucks in value. Moreover, some people we spoke with complained about getting blackouts and fainting after drinking mix alcoholic drinks. Additionally, the bar in which Abby Connor was served the poisonous mix drink at which led to her death was closed as part of an ongoing crime seen. But The Resort posted signs stating the bar was close for sanitary remodeling! When I asked an Iberostar staff member about the Abby Connor death, the staff member said they knew nothing about any death like I was crazy! Over All There was an Anti-American feel to our stay and I would not recommend this resort as I feel it is unsafe for American Travelers! Additionally, The State Department has just issued a Travel Warning For Mexico as that County has been deemed "Unsafe" for American Travel. Thus it may be best to choose another destination!
Customer Rating: 

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Vacation?
ADAM F.
Aug 23 2017
It felt like all we did was walk around lost getting bit up by mosquitoes.. the beach was covered in sea weed and the spots that were clean were covered in rocks ..felt like the workers haweere trying to be nice ..
Customer Rating: 

TEST
Our Iberostar Paraiso Maya vacation was great! Everyone at this resort was great! The staff was so helpful and kind! Food was delicious and plentiful! The Mojitos yummy!!
SUZANNE B.
Aug 06 2017
Our Iberostar Paraiso Maya vacation was great! Everyone at the resort was great! The staff was helpful and kind! Food was delicious and plentiful! The Mojitos were yummy!
Customer Rating: 

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Awesome!
SHAWN B.
Aug 04 2017
Loved the hotel and staff! Awesome vacation look forward to returning.
Customer Rating: 

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overall
LAWRENCE A.
Jul 01 2017
Checking in was less than comfortable. The person who check me in was let say made me feel uncomfortable. I had upgraded my reservations from 3 jr. suites to 2 jr. suites and 1 superior suite, when I checked in that was not updated and when I told him that was a mistake, he sort of hinted that I did not pay for the upgrade. I was a little put back by this and showed him my paper work that I did pay for it. Also as a family I thought that we would be together but was told that we would be in 3 building. But as a result we were put in the same building, but I think that was because I told him that I was a member under my brother's umbrella as a black member of Iberostar. We were not informed about anything that was going on in the hotel by Apple and my suggestion is that if information is to be related to guests that it should be put in the envelope that was given to me from Iberostar, this was we could have read and been at the orientation and beach get together.
Customer Rating: 

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A fun place for families
JAMES W.
Jun 22 2017
Over all this is an excellent choice for family vacations. Always something for all age groups. With fussy eaters our grandkids always found something to eat either at the buffet or the specialty restaurants.
Customer Rating: 

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TripAdvisor Traveller Reviews
Amazing Vacation
zachjacobsen, West Milford, New Jersey
Tue Oct 17 04:49:23 EDT 2017
My family and I just got back from a six day vacation here for my mother in laws birthday. I cant even begin to put in words how absolutely amazing this place and all its employees are. They make it feel like a home away from from, just alot more beautiful and fun. From the all the beautiful pools to the nicest beach and ocean waters Ive ever seen I firmly give this place a all around 5 stars.. The entertainment is also bar none, Star friends make the place a even better more fun experience. I CANT WAIT TO BE BACK!!

Another Wonderful Vacation at Paraiso Maya!
ChristineKarasek, Westchester
Sun Oct 15 14:08:40 EDT 2017
My husband and I have stayed at this hotel several times. We returned in September 2017 for another week. The rooms are spacious and comfortable. I am excited to see that they are building a new restaurant on the beach! The service at this resort really sets it apart for us and keeps us returning. The Star Friends were so friendly and made sure we always had fun! Thank you Tony, Mayren, Aaron, Charlie, and especially Gilmer - you all made our trip very special. The shows are SO much fun! I need to eat a strict gluten free diet and the team at Paraiso Maya are very accommodating! Chef Mario at Pagoda Buffet, Chef Octavio, Chef Kristobel, and Chef Giovanni went out of their way to ensure I had a wonderful gluten free dining experience at every restaurant. Chef Giovanni remembered me right away from past visits. One of them was always available to me to walk me through the buffets or make me something special like gluten free pancakes for breakfast. I appreciate you all very much! The food is delicious! Special thanks to Angel, captain at Pagoda for always checking in and making sure the allergy chefs were meeting with me. The beach is beautiful and the pools awesome. The beach and pool bartenders work so hard and are fantastic! Thank you Javier, Jonathon, Fredrico,and Joyce - your drinks were delicious and friendliness even better! We will continue to return!

Artimeo the best bartender ever
Christine C,
Sun Oct 15 06:53:34 EDT 2017
Loved our trip. 3rd Time at this resort. It is just that great. Beaches, food, accommodations are all excellent. Loved the staff, especially Artimeo (spelling). Best drinks, best care, best conversations. He is a gem. Stop by the snake bar for a visit. I know we’ll be back.

Great Experience
7dianec2017,
Sat Oct 14 18:00:10 EDT 2017
Rooms clean, staff was friendly and of great help when needed especially to navigate our way around the resort. This resort is so big. The restaurants for dinner had amazingly good food. Better than any around here. The room service was great, they turned our beds down at night and even had put rose petals on bedspread for a romantic evening.

Planning to Return
gmacpro, Trenton, Canada
Wed Oct 11 06:10:15 EDT 2017
We recently returned from another wonderful vacation at the Iberostar Paraiso Maya. We were there from 26 Sep to 3 Oct and this was our 3rd time this year but our 29th full week at the Paraiso since we started going. The staff made our vacation truly memorable. Of course, we know so many and it was extremely nice to rebuild our bonds since the last visit. A very special shout out to Montiel, the day time head waiter at the Maya / Lindo pool side. He was instrumental in delivering what the General Manager assured would occur. Thank you again Montiel – we'll remember you forever and we certainly hope you enjoyed your day off as you were there every day for us. I know the resort isn't responsible for the rain but because of the rain on Day 6 and 7, we decided to visit the Spa in the Shopping Mall for the first time. The wet areas, which include the Hot Room, Steam Room, 4 Hot tubs with different water movements, a cold tub, 3 types of cooling showers plus a large jet pumping pool with salt water, towels, locker rooms, refreshments, etc are included for Maya guests. Otherwise, the wet areas will cost $40 US per person per day. Wow was the Spa nice. Extremely clean, albeit the hot tubs are showing a little age around the edges. On our 2nd visit at the Spa wet areas, that little pain in my back was left behind in the water. We look forward to going back to the Spa, even if it's not raining. Speaking of weather, the average temperatures on the balcony (3rd floor) at 6:30 am was 27°C/80°F. The average temp of the air at the pool at 11 am was 30.5°C/87°F. The average temp of the pool water at 11 am was 30°C/86°F. Each of the reading were highest on our first day and each day dropped a bit as winter approaches. The Star Prestige (SP) program is still ongoing. The cost to enjoy the benefits is $40 US per person per day and the resort introduced a baby blue bracelet that is more visible over the previous white pin. The SP area on the beach has many more loungers now. Ordering non-included wine from the wine list is a much better experience now as each restaurant has a collection of wine that is delivered to the table much faster. A great improvement – thanks. The resort has gone "No Straws" due to the link between plastic straws and deceased wildlife. We also noticed the Maya Room Service menu is different and although we didn't order it, at first glance the list appears to have much more variety. I've posted the menu on my Google Photos so please PM (private message) if you would like the link. In the Maya lobby, the Star Cafe was opened but the Cigar Bar next to it was closed as the Cigar Bar and Star Cafe were being swapped. After the renos, the Star Cafe will be much larger. The Beach Bar was opened but it was moved over to the Spa hut on the beach. The spot where the Beach Bar was, was boarded up as a new Bar/Restaurant was being built. The bathrooms were closed so beachers needed to use the facilities at the pool or pool restaurants. We noticed a larger structure made out of concrete going up to the left of the Lindo entrance and to the right of the gym. Thinking it was a parking garage, it will be the new gym. Based on the size of the structure, it's going to be big. The old gym which is still open in the interim and will become the new Kid's Club for the 4 family resorts. While we were at the resort, the resort was around 40% of capacity (we were told) as it was low season. This time period is an excellent opportunity for the resort to catch up on areas requiring work and we seen it. Lots of maintenance was ongoing in the buildings and some rooms were being renovated. We are planning our 30th full week at the Paraiso in Jan/Feb 2018 and we look forward to seeing what improvements the management has committed to and funded.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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