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IBEROSTAR Paraiso Maya


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All Inclusive    

IBEROSTAR's Premium Gold Collection: Located between Cancun and Playa del Carmen on an incredible beach on Riviera Maya, the 24-hour all-inclusive IBEROSTAR Paraiso Maya has everything you need - an incredible beach, amazing pool area, and the best sports, gastronomy, and entertainment. IBEROSTAR Paraíso Maya is designed to fulfill your every expectation, from spacious suites to attentive concierge service, fine dining and every imaginable activity.

Traditional Mayan decor brings great beauty to this hotel that features unique and awe-inspiring Mayan art and ruins. Each piece of furniture at the IBEROSTAR Paraiso Maya hotel is a work of art made of wood, brass, bronze, and limestone. From the giant harp with seashells in its strings to the huge brass vases and a lobby bar which is a replica of the pyramid of Chichen Itza, this luxurious resort can be considered a masterpiece worthy of the best museum. In the hotel's lobby bar, guests will find authentic Mayan ruins and a massive serpent chandelier.

The imaginatively-designed pool area offers a separate child's pool and extensive sunbathing area. Plus, this incredible resort boasts a lazy river and the only wave pool in Riviera Maya. Enjoy great golf in an incredible setting at the 18-hole, par 72 IBEROSTAR Playa Paraiso Golf Course.

The IBEROSTAR Paraíso Maya hotel is designed to entertain the whole family. Adults can enjoy a cocktail at one of the hotel bars and clubs, while teens have fun with nightly live entertainment. And for children, Lucy's Club is a place where the fun is guaranteed.

This 24-hour all-inclusive hotel offers exquisite delicacies in its five a la carte restaurants (dining restrictions apply), huge international buffet, grill snack bar and ice cream parlor. Lift your spirits even further in IBEROSTAR Paraíso Maya's seven bars and lounges.

Exceptional Values!
Honeymooners:
Bottle of champagne, fruit platter, and IBEROSTAR gift.
Family: First child 12 & under Stays, Plays & Eats Free (valid 5/01-10/31/16).
Extra Value: Free WiFi throughout the resort. One code per person, per stay (child not included). Limited to one device only. Additional codes available at a charge.

Find out more about IBEROSTAR Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
The complex is perfectly integrated into the tropical landscape.
Address:
PLAYA PARAISO, PLAYA DEL CARMEN
QR

MX
Local Phone: 984-877-2800
Toll Free Phone: 01-800-00-75-292
Fax: 011-52-984-87-72-849
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby
Pools
Number of Pools: 8
Outdoor Pools: 8     
Swim-up Bar
Aside from several other pools, this hotel has the only wave pool in Riviera Maya plus a lazy river.
Golf: ONSITE
For travel thru 12/23/14 - play world class golf starting at 49 per person twilight times. Prime Time play is 79 per person. Rates include shared cart, green fees, taxes and food and beverage.
PD Dye course design. Par 72.
Holes: 18
Lessons Available
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Wind Surf: Complimentary
Other Sports Available
Other Sports: PADI - SSI diving school (additional charge)
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Luxury all-inclusive resort designed to represent the Mayan culture. The complex has 5 speciality restaurants, a pool bar and 4 more bars. Night club, discotheque. Aside from several other pools, this hotel has the only wave pool in Riviera Maya plus a lazy river. Beach: Located on a beautiful strech of white sandy beach in Playa Paraiso, between Cancun and Playa del Carmen. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Year Opened: 2004 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. Long pants for men in ala carte restaurants. Children under 12 not allowed in Gourmet Restaurants.
ROOM TYPES
JUNIOR SUITE
Guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden or pool views. Room also features a minibar, 24-hour room service, complimentary access to Spa Sensation wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR JUNIOR SUITE FAMILY
Connecting rooms, one with two double beds and the other with a king. Spacious room also features a sofa bed, a private balcony with garden views, convenient location to the splash park, 24-hour room service, priority reservations for dinner, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE FAMILY
Connecting rooms, one with two double beds and one with a king size bed. Room also features a fully-equipped bathroom, a private balcony with garden views, a minibar, 24-hour room service with children's menu, family amenities, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE POOL VIEW
Located near the beach and pool, this guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with pool views. Room also features 24-hour room service, complimentary access to Spa Sensation wet areas, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR JUNIOR SUITE
Spacious junior suite includes one king bed or two double beds, a fully-equipped bathroom, a living area with a sofa bed, and a private balcony with garden views. Room also features 24-hour room service, a minibar, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DINING
IBEROSTAR Paraiso Maya features 1 meal plan options:
All Meals, Drinks & Tips-Restrictions on the number of a la carte restaurants.
There are 7 Restaurants at IBEROSTAR Paraiso Maya:
El Rancho - Steaks, chops, and superb cuts grilled to perfection and served a la carte. Open for dinner only. Reservations are required. Casual/formal dress code.
La Geisha - Japanese cuisine served a la carte at five sizzling teppanyaki grills. Open for dinner only. Reservations required. Casual/formal dress code.
Grill and Snack Bar - A casual poolside restaurant serving lunch, snacks and grilled items any time of the day.
L'Etoile y Museo - Gourmet French cuisine served a la carte. Open for dinner only. Reservations required. Formal/elegant dress code.
International Buffet - The main restaurant serves breakfast and lunch only.
La Marina - Outstanding fish and seafood served a la carte for dinner. Reservations required for dinner. Casual/formal dress code. Restaurant is also open for breakfast buffet.
El Tapatio - Gourmet Mexican cuisine served a la carte. Reservations required for dinner. Casual/formal dress code. Buffet breakfast and lunch also served.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Aerobics, exercises, table tennis, volleyball, water polo,catamaran-sailing, windsurfing, Spanish and dance lessons, etc.
Nightly Activities & Entertainment:
Night club, discotheque and weekley theme nights, shows, dance performances and live music.
CHILDREN'S PROGRAMS
Lucy's Kids Club ages 4 to 12 years old, activities include painting, sand castle, movies, games and more.
Applicable Ages: 4 - 12 years old

Children's Facilities
Game Room
Children's Pool

Babysitting Fee: Fee Required

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
3779 Recommend
3779 past Apple Vacationers would recommend IBEROSTAR Paraiso Maya to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 4333 reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Awesome vacation
Angelica P,
Thu Sep 22 14:59:05 EDT 2016
We had an amazing time with family. The staff is absolutely amazing! The best I have ever seen in any of our other vacations. We appreciate everything the staff did to make our stay extraordinarily. The food was amazing. Beautiful pools!Bars!Restaurants!& rooms! Thank you Francisco from the Marinara restaurant and his morning staff who makes awesome omelettes!! Thank you guys for making us feel special and welcomed! We will definitely go back with more family!! More>

Really enjoyed our stay! Good for families, couples, older or disabled people.
julestravels2, Rockford, Illinois
Sun Sep 18 14:51:03 EDT 2016
We really loved it. We chose the Maya over the Lindo for the suites (vs. rooms) and the larger selection of restaurants. The suites were worth the upgrade-spacious with room to stretch out and unpack, including plenty of room in the bathrooms. While the rooms themselves were a little dark, the bathroom was well lit for putting on makeup, etc.. My husband used the jacuzzi tub several times and said it was very nice. There were several restaurants for Maya guests to choose from, since we had our own, Lindo's, and the others as well. We tried Cajun, Japanese, seafood, steakhouse, and the French gourmet restaurants and all were good. Our favorite were the Japanese and French gourmet restaurants. At the others, you chose your appetizer and dessert from the buffet and just ordered entrees from the menu. The pool was big and while we were there there were plenty of chairs with both sun and shade to choose from. There is a shop right at the pool to get sunscreen and pool toys/floaties. If your area of the pool is too loud or busy, there's plenty of room to go to another area. The pool waiters, esp. Alecia, were friendly and attentive. The activities team were a lot of fun and engaged the people around the pool with all their sports, crazy games, and lazy games. The beach is completely separate from the pool area. I would have loved to see the ocean from the pool, but there is a jungle area in between. The beach area is worth the walk, as it is like a completely different resort. It was like a private beach club with clear water and soft sand, and again plenty of loungers to choose from. There are food and drinks available at the beach so you don't need to pack up and get dressed to go get food in the buffets. I wish the pool had the same. This is the most disabled-accessible resort I've seen in the area. While it's not perfect (no access to the whirlpool area in the center of the pool, but no big deal to me), it's a step up from many others.The Maya has elevators in every building. There are no stairs going from place to place or into the restaurants like there are at some resorts. There are ramps into the pools for people who can't do ladders or stairs. There is a boardwalk going to the beach (not the ocean but well into the beach area). We saw lots of people with wheelchairs, strollers, and crutches, who had no problems with accessibility. There are shuttles from the suites to the lobby if you need them, and we took advantage of them often. You just need to ask your concierge to call you a cart, and someone will pick you up within a few minutes. Much better than walking in the heat when you are all dressed up for dinner. The shuttles will also take you to the shopping and convention areas, or the other hotels on the campus, so don't be intimidated by the size. Having seen all the resorts, the Lindo was definitely my favorite. It had bright,vibrant decor and a more outdoor, tropical vibe, where the Maya was more subdued and formal. We liked having breakfast at the Lindo Lobby buffet because it was so bright and sunny and the people were so friendly. I'd still choose the Maya for my next stay because of the bigger rooms and more options, but I'll spend most of my time at the Lindo. The only complaint was that the Maya side seemed very slow at night, after the pools shut down. We aren't late night people but it would be nice to have an outdoor courtyard to meet people and have a drink before or after dinner. The snake bar and the aquarium bar were nice, but they were inside, and there was never anyone at the snake bar. I realize it's the slow season, but even during the busy time when there are more people, I would like to be able to enjoy being outside in paradise. One night we went in search of the sports bar, but that turned out to be a 50's/60's theme restaurant with music that happened to have 2 TVs showing soccer games, not a great place to watch sports. Maybe they could open an outside bar, or have some kind of social activity near the theater before the show. More>

Great resort!
Stephanie S,
Sun Sep 18 06:09:51 EDT 2016
We went on a trip with another family, so we had 5 kids (2,3,6,6,10) and 5 adults including a grandparent. We were there for 9 days, and never a dull moment. Weather was beautiful except for one day. The pool was great, loved the zero depth for the Little's. Wave pool was exciting if u didn't feel like swimming in the ocean. We did the lazy river once just to try it. We always split up the day with beach and pool. Beach is nice and clean just enough for kids to play. Service was great at beach and pool for drinks. Food was pretty good I've had better at other resorts. We had a hard time getting dinner reservations saying they were "booked" but no one was there when we were there. We are the buffet most nights. Which was better than the restaurants. The entertainment team was fantastic and always getting us movin and groovin. The games they had at pool and beach were always fun. The night entertainment was different every night and held the kids attention so we could enjoy ourselves. They had a fashion show for kids one night and the kids had a blast. It was my birthday while we were there and they called me on stage and we celebrated it was nice touch. Ricardo was our fave team member he always said hi to my daughter and gave her hi fives and was always very hospitable. The rooms were nice and clean and spacious for a week stay with kids.(junior suite) The night maids always left a sweet note with a towel creature, kids loved that. Beds were comfortable. The golf cart service was great to get here and there with kids and a grandparent. All in all a great stay. Would come back. More>

This is the most amazing place!
gshattog, Auburn, CA
Thu Sep 15 12:54:40 EDT 2016
This is an awesome resort! Yes, it's big and sprawling, but there are so many things to do and places to eat and drink, that you can make whatever you want out of your vacation. The variety of restaurants was great, and we found the food to be very good, and always presented well. There was volleyball on the beach, and a pretty, albeit tough, golf course on the property. Overall, this is one of the best values we've had in our travels. The rooms were very nice and always cleaned and tidied up whenever we came back to the room. More>

Excellent hotel. A real paradise
AnaReviews, Houston, Texas
Wed Sep 14 07:17:43 EDT 2016
Beautiful property, excellent costumer service, specially the concierge service at every building, Plenty of fine and informal dinning choices. Gorgeous grounds, multiple pools and activities, perfect maintained beach with enough chairs and best at all, drinks and snacks delivered to you. Night time entertainment is well done and appropriate for a family oriented vacation. Iberostar Maya is a more expensive option that its twin wing Paraiso Lindo but it will give you many more options for dinning, private pools and other services. Overall, we found this an ideal resort for a memorable vacation. More>



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