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Iberostar Grand Hotel Paraiso


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IBEROSTAR's Grand Collection: Hotel of hotels, the award winning IBEROSTAR Grand Hotel Paraiso is among the most upscale resort hotels in all of Mexico and the most prestigious within the IBEROSTAR Paraiso complex with its breathtaking neo-classic design. Every room is a spacious junior suite and is equipped with a Jacuzzi for two. This adults-only luxury 24-hour all-inclusive resort in Riviera Maya is designed to fulfill your every need and exceed your every expectation. Indulge in gourmet dining and absolute comfort with unparalleled service. This resort features four a la carte restaurants, a pool restaurant, three pools, shops, a beauty salon, a world class, state-of-the-art spa, and butler and concierge in each building.

IBEROSTAR Resorts have always been recognized for their amazing cuisine, and the IBEROSTAR Grand Paraiso is no exception! Four specialty restaurants include Italian, Gourmet, Tepanyaki/Teriyaki, and Steak/Seafood dishes which will delight your palate. Feel like a romantic night in? Take advantage of 24-hour gourmet room service. All drinks are premium brands in six bars and lounges. Butler waiter service at the beach and pool means you don't even have to leave your chair!

There are many activities to keep the active traveler busy. During the day take advantage of the non-motorized watersports, aerobic classes, and tennis, all of which are included. Play great golf in an incredible setting at the 18-hole, par 72 IBEROSTAR Playa Paraiso Golf Course. Every evening, enjoy shows, live music, and the disco.

IBEROSTAR Grand Hotel Paraiso, synonymous with luxury and style, is the perfect place for unforgettable vacations, weddings, and honeymoons.

Exceptional Values!
Golf:
Guests staying 3-4 nights receive one free round of golf per person, per stay. Guests staying 5 nights or more will receive two free rounds of golf per person, per stay. (Cart mandatory and extra fees apply).
Honeymooners: Bottle of Champagne, fruit basket, IBEROSTAR gift, and room upgrade (based on availability).
Extra Value: Complimentary WiFi throughout the resort, including Paraiso Complex Shopping Center.

Find out more about IBEROSTAR Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Iberostar Grand Paraiso laps the shores of Playa Paraiso and is located only 30 minutes from the Cancun International Airport.
Address: Km. 309 PLAYA PARAISO
QUINTANA ROO


MX
Local Phone: 011529848772800
Toll Free Phone: 1-888-923-2722
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Concierge
Disco / Nightclub
Pools
Number of Pools: 3
Outdoor Pools: 3     Indoor Pools: 1
Swim-up Bar
One salt water pool with swim-up bar, heated indoor/outdoor pool with a retractable roof and lake pool. Beach and pool butlers.
Golf: ONSITE
Playa Paraiso Golf Club
Designed by P.B. Dye.
Holes: 18
Club Rental Fees: $
Water Sports on Site
Scuba: Additional Charge
Snorkeling: Complimentary
Wind Surf: Complimentary
Health Club / Spa
Nautilus Equipment: Complimentary
Sauna: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
An Adults-Only Luxury All Inclusive Resort in the Mayan Riviera is designed to fulfill your every need and exceed your every expectation. Elegantly crafted all-inclusive blend of luxury, gourmet dining, and absolute comfort with unparalleled service. This property features four a la carte restaurants, pool restaurant, three pools, shops, and beauty salon. World class state-of-the-art Spa. Butler and concierge in each building. WiFi is free throughout the building. Beach:
Total Rooms: 310
Year Opened: 2006 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Adults Only.
ROOM TYPES
HONEYMOON VILLA
Other Amenities -
Kitchen
SUITE OCEANVIEW
One king or two double beds. Located near the beach with sea view from balcony. Minibar stocked daily. Gourmet 24-hour room service. Concierge and butler service. Free WiFi. Unlimited a la carte dinners. Access to spa wet areas. Whirlpool tub.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE PRIORITY LOCATION
Two double beds or one king. Balcony with garden or jungle view. 24-hour room service. Concierge and butler service. Free WiFi. Daily turndown service and access to spa wet area. Located near beach and pool. Whirlpool tub.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE OCEANFRONT
Two double beds and one king. Sea view from balcony. Premium liquors in minibar. 24-hour gourmet room service. Unlimited a la carte dinners. Concierge and butler service. Free WiFi. Pillow menu. Complimentary WiFi. Whirlpool tub. Access to spa wet area.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE
One king or two double beds. Balcony with garden or jungle view. Located near beach and pool. Exclusive concierge and butler service available. Free WiFi. Pillow menu and aromatherapy. Turndown service. Access to Spa wet area. Whirlpool tub.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
HONEYMOON VILLA
Wide bungalow houses with view of tropical gardens. King size bed, garden, private swimming pool, and living room area. 24-hour gourmet room service. Concierge and butler service. Access to Spa wet area. Max. occupancy: 2 adults
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE POOL VIEW
Room features one king bed. Balcony with view of pool. Minibar with premium liquors. Concierge and butler service. Free WiFi. Daily turndown service. Access to wet areas in spa. Located in main building near the quiet pool. Whirlpool tub.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
STE OCEANFRNT PRIORITYLOCATION
2 double beds or one king. Balcony with sea view. 24-hour gourmet room service. Jacuzzi in bathroom. Concierge and butler service. Free WiFi. Access to the Wet Zone in the spa. Unlimited a la carte dinners. Whirlpool tub.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE OCEANFRONT W/JACUZZI
Oceanfront suite with two double beds or one king. Private balcony with an ocean view. Beachfront location on ground floor. Concierge and butler service. Free access to Spa Sensations wet area. Complimentary WiFi. Whirlpool tub.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite

OTHER INFO
Bathrobes
24 Hour Room Service
DINING
Iberostar Grand Hotel Paraiso features 1 meal plan options:
All Meals, Drinks & Tips
There are 5 Restaurants at Iberostar Grand Hotel Paraiso:
Steak/Seafood -
Tepanyaki/Teriyaki - Ocean View
Gourmet -
Italian Restuarant -
Main Buffet Restaurant - Air-Conditioned International Buffet Restaurant,
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Catamaran, kayaks
Nightly Activities & Entertainment:
Shows, Live Music, Disco
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
2703 Recommend
2703 past Apple Vacationers would recommend Iberostar Grand Hotel Paraiso to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 4593 reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
In Iberostar Paradise--The Management Makes the Difference
larry m, Burlington, Canada
Sun Feb 07 07:55:08 EST 2016
My wife Eleanor and I returned to the Iberostar Grand Paraiso this year for our 7th visit. It seems that each time we return it just gets better. Of course we were greeted and orientated by Ricardo-- the Bell Captain -- like a long lost brother, who wanted us to feel welcome and accommodated. At that point we were surprised to meet the new Executive Assistant Manager-- Adriane Romero. She was very pleasant,articulate in English, warm and intelligent and suggested that she would help if we incurred any problems. I mentioned to her that on past visits I liked to practice golf at their course, but disliked the course attendant insisting that I use older, mismatched clubs. She said she would call them and have top level clubs for me--- and she did immediately!!! --Wow--problem solved. Later we asked if she could assist us with an extension of three days-7-10--voila -with her help-- problem solved-- immediately--Wow. Several times she met us on the property and asked how things were going-- we had no more problems for her to solve so we just talked pleasantly with her.She did mention there was a new food and beverage manager Rodrigo Bonilla. Later we met with Rodrigo--a real gentleman-- and as our usual Chardenay was not available he assured us that he would he would find us excellent white wines for our lunches --- and he did--Wow!!(He even had us try some new red wines) Rodrigo worked in conjunction with Isreal, Noa, David and especially Hugo Sanchez our long time friend of over ten years to assure us that every dinner and lunch had an excellent wine pairings. Hugo was really special as always. Every day were fully entertained by Enzo and his talented, fun Star Friends. We always love the food and thank the many chefs - Olivia-Anna- and especially-Joel- the chef in the buffet who cooked steaks so perfectly As always there was a huge number of staff ie.; Waiters, Housekeepers,Concierges, and pool support staff who gave us their full attention and warmth while taking care of the little things,but on this trip my greatest respect is for--- the Management Team--- that kept the Iberostar Grand Paraiso running so smoothly. More>

Plain janes
tbutler18, Dennison, Ohio
Sun Feb 07 04:52:18 EST 2016
We had an amazing time, and would recommend to anyone!! The service was incredible and we can't thank Marco and Gonzalo enough for treating us like royalty!! Wonderful vacation! Would love to do it again!! They absolutely cater to your every need, and always very helpful.. We love the all inclusive factor!! Never have to leave the resort if you don't want to! Amazing views and incredible people!! More>

Downgraded if not a club member....!? (Currently there)
Michelleb7, kent UK
Sun Feb 07 03:19:39 EST 2016
So I'm writing this after a week, with another week to go. This is our 8th visit to this resort(2nd to grand) and our fear of things changing for the worst appear to be coming true with the introduction of the club....! There is a constant flow of sales people showing guests from the other hotels around the grand. There are guests upgraded from the other hotels for free too entice them too join.... The upgraded amenities for club members is a result of down graded amenities for non members epically in the room. Such as this year we have worn and rough towels and dressing gowns and an old coffee maker last year this wasn't the case.... The butlers on non existence no run bath no champagne in room nothing to make you feel special... asked for some beer in room 3 days ago still waiting...... The place is looking tired epically pool and pool bar area... Dress code not always followed a lot of baseball caps and shorts and t-shirts at night and also some very loud groups of people.... Ok positive food and drinks still good and the service is excellent... We are still on holiday and enjoying it... But it's changing and we won't be racing back....! More>

"The value of all service lies in the spirit in which you serve and not in the importance or magnitude of the service...
Renee B, Saskatoon, Canada
Sat Feb 06 12:31:32 EST 2016
Even the lowliest task or deed is made holy, joyous, and prosperous when it is filled with love." This is a quick note of thanks and profound appreciation to all the wonderful staff at The Grand Paraiso as we leave our "home away from home". Although each and every encounter with staff is always positive and pleasing, we feel we must mention just a few who made our stay extra bright and beautiful... Carlos who served us so warmly and competently on our first evening at l'Atelier. We asked him to choose our wine for our meal. We made a good decision and so did he. Way to go, Carlos! Alberto at Bella vista. We were lucky enough to be seated at one of his tables a few times. He aims to please with his every move. Thank you for the Cappucino, Alberto! Cecilia our gracious hostess at lunch and a few times before our a la carte meals in the evenings, is an absolute delight. She remembered us and we will remember her and her smile! Alfredo, graciously gave us way too much of his precious time while we enjoyed the cocktail mixing lessons at the relaxing, Prestige lounge. He showed us how he loves and respects his work, the people he works with and those he serves each and every day, and above all, his love for his wife and children. Blessings to you, Alfredo! Gustavo, mixologist extraordinaire!! Shaking things up whether it be a drink or the people who gather around him is FUN FUN FUN! Hugo, is very serious and attentive about his work. He so graciously came to help pair our wine for our Italian dinner. Our wonderful meal came together certainly because of the great wine, but mostly because of Hugo's caring! We called on him again the following evening in the Surf and Turf. Again, fantastic! Berta who prepared our room everyday, even with her shyness in English, she more than fulfilled our every need. Next time we come we promise to have learnt some Spanish Daniel at the lobby bar...what a joyful spirit he has. It took us till our fourth return to be brave enough to sit at the bar. How fun it was. All these times, we were missing out on getting to know him better. Thank you for the "Belini-tini"! Raoul, our fantastic server at the Italian restaurant . He had such good humour and offered us a lovely opportunity to enjoy more fully the taste of Italy. Lizandro, who brought us our" quatro Modelo special" each and every time we were seated in his area at La Brisa. Lunch was always a delight! What a great spirit he has! Ana is just one of the many sou-chefs. She is so sweet and lovely and knew exactly how to prepare ceviché for our individual tastes and never forgot what we liked. She is so adorable and attentive. It was good to get to know her just a little better. Olivia has been a constant delight and friend throughout our 4 stays at the Grand. Watching her work is something of a marvel. She is indeed our friend for whom we care deeply. Last but by no means least, our dear Mirna. There are no words to express our complete joy upon seeing her with every return to the Grand. She is among the greatest reasons for our desire to keep coming back. She is both gentle and sweet and works so diligently to provide for our every comfort and answer all of our ridiculous questions that often interrupt her work. And, she makes the best mojitos for our taste. Blessings to you and all those you love, Mirna! Once again, these are just a few of the amazing staff who care for us and respond to our every whim at the Grand. Thank you, thank you, thank you! Till we meet again. R & R D & J More>

Excellent
magra1, kent
Sat Feb 06 08:07:22 EST 2016
My husband and myself had an amazing 2 weeks at the Iberostar Grand. We had a few teething problems, but was very quickly resolved, no problem. The Management and staff genuinely want you to enjoy your holiday, and go above and beyond to achieve that. The food was amazing, well we have never eaten steak as tender and mouth watering as this, The buffet is very good, always catered for everyone's taste. The rooms are very clean, and towel changed twice daily. The staff were very friendly, thanks to Yuri The Pool Consiarge, she was amazing, and Daniel the bartender, and The Star friends, Infact all the staff where great. The staff don't expect you to tip, but are grateful when you do. We wanted to compare this hotel with the Iberostar Grand in Jamaica, and Mexico Iberostar won hands down. Thank you Iberostar Paraiso For an enjoyable time. Margaret & Graham More>



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  APPLE RATINGS:    Exceptional Standard of Service & Quality;    Luxurious;
    Superior First Class;    First Class;    Comfortable;    Modest
    Superior to other hotels with the same rating;    Superior to other hotels with the same rating