Cancun

Iberostar Grand Hotel Paraiso


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All Inclusive    

Rated "Best Staff and Service - Mexico" by Apple Vacationers in 2017.

2018 Exceptional Values
Golf: Guests staying 3-4 nights receive one Free round of golf per person. Guests staying 5 nights or more will receive two Free rounds of golf per person (Cart mandatory and extra fees apply).
Honeymoon: Bottle of champagne, fruit platter, IBEROSTAR gift and special turndown service.

IBEROSTAR's Grand Collection: Hotel of hotels, the award winning IBEROSTAR Grand Hotel Paraiso is among the most upscale resort hotels in all of Mexico and the most prestigious within the IBEROSTAR Paraiso complex with its breathtaking neo-classic design. Every room is a spacious junior suite and is equipped with a Jacuzzi for two. This adults-only luxury 24-hour all-inclusive resort in Riviera Maya is designed to fulfill your every need and exceed your every expectation. Indulge in gourmet dining and absolute comfort with unparalleled service. This resort features four a la carte restaurants, a pool restaurant, three pools, shops, a beauty salon, a world class, state-of-the-art spa, and butler and concierge in each building.

IBEROSTAR Resorts have always been recognized for their amazing cuisine, and the IBEROSTAR Grand Paraiso is no exception! Four specialty restaurants include Italian, Gourmet, Tepanyaki/Teriyaki, and Steak/Seafood dishes which will delight your palate. Feel like a romantic night in? Take advantage of 24-hour gourmet room service. All drinks are premium brands in six bars and lounges. Butler waiter service at the beach and pool means you don't even have to leave your chair!

There are many activities to keep the active traveler busy. During the day take advantage of the non-motorized watersports, aerobic classes, and tennis, all of which are included. Play great golf in an incredible setting at the 18-hole, par 72 IBEROSTAR Playa Paraiso Golf Course. Every evening, enjoy shows, live music, and the disco.

IBEROSTAR Grand Hotel Paraiso, synonymous with luxury and style, is the perfect place for unforgettable vacations, weddings, and honeymoons.

Find out more about IBEROSTAR Hotels & Resorts.
Learn more about Riviera Maya.
HOTEL LOCATION
Iberostar Grand Paraiso laps the shores of Playa Paraiso and is located only 30 minutes from the Cancun International Airp ort.
Address: Km. 309 PLAYA PARAISO
QUINTANA ROO


MX
Local Phone: 011529848772800
Toll Free Phone: 1-888-923-2722
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Concierge
Disco / Nightclub
Pools
Number of Pools: 3
Outdoor Pools: 3     Indoor Pools: 1
Swim-up Bar
One salt water pool with swim-up bar, heated indoor/outdoor pool with a retractable roof and lake pool. Beach and pool butlers.
Golf: ONSITE
Playa Paraiso Golf Club
Designed by P.B. Dye.
Holes: 18
Club Rental Fees: $
Water Sports on Site
Scuba: Additional Charge
Snorkeling: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: 1 hour snorkleing equipment rental
Health Club / Spa
Nautilus Equipment: Complimentary
Sauna: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
An Adults-Only Luxury All Inclusive Resort in the Mayan Riviera is designed to fulfill your every need and exceed your ever y expectation. Elegantly crafted all-inclusive blend of luxury, gourmet dining & absolute comfort with unparalleled service. This property features four a la carte restaurants, pool restaurant, three pools, shops, and beauty salon. World class state-of-the-art Spa. Butler and concierge in each building. WiFi is free throughout the building. Beach:
Total Rooms: 310
Year Opened: 2006 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Adults Only.
ROOM TYPES
SUITE POOL VIEW
Suite includes one king bed, a fully-equipped marble bathroom, and a private balcony or terrace with pool views. Suite also features a minibar, luxurious amenities, a whirlpool tub, access to Spa Sensations wet area, and more.
1 King Bed Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUPERIOR SUITE OCEANFRONT
Suite includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony or terrace with beautiful oceanfront views. Suite also features luxurious amenities, nightly turndown service, and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUPERIOR OCEANFRONT CORNER STE
Suite includes a fully-equipped marble bathroom and a private, oversized terrace with oceanfront views and a whirlpool. Suite also features luxurious amenities, complimentary access to Spa Sensations wet areas, and more.
1 King Bed Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUPERIOR SUITE
Spacious suite includes one king bed or two double beds, a fully-equipped marble bathroom with a whirlpool tub, and a private balcony or terrace with garden or jungle views. Room also features luxurious amenities, complimentary Wifi, and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE OCEANFRONT
Suite includes one king bed or two double beds, a fully-equipped marble bathroom with a whirlpool tub, and a private balcony with ocean views. Suite also features luxurious amenities, complimentary access to Spa Sensation wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
VILLA
Luxurious bungalow villa with 1 king bed, a large living room and a private terrace with garden view. Private swimming pool and outdoor garden area. Villa also includes luxurious amenities with pillow menu, bathrobes and slippers.
1 King Bed Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE
Suite includes one king bed or two double beds, a fully-equipped marble bathroom, and a private balcony or terrace with garden or jungle views. Suite also features a whirlpool tub, turndown service, access to Spa Sensation wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite

OTHER INFO
Bathrobes
24 Hour Room Service
DINING
Iberostar Grand Hotel Paraiso features 1 meal plan options:
All Meals, Drinks & Tips
There are 5 Restaurants at Iberostar Grand Hotel Paraiso:
Belle Vista Buffet Restaurant - Full buffet-style restaurant open for breakfast, lunch, and dinner. Casual dress code.
Toni's Surf &Turf Restaurant - A la carte restaurant serving a delicious variety of meat, fish, and vegetable dishes. Open for dinner only. Reservations required. Formal dress code.
Haiku Japanese Restaurant - A la carte Japanese restaurant. Open for dinner only. Reservations required. Formal dress code.
Latelier Gourmet Restaurant - Gourmet local and international cuisine served a la carte. Open for dinner only. Formal dress code.
Venezia Italian Restaurant - Traditional Italian cuisine served a la carte. Open for dinner only. Reservation required. Formal dress code.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Catamaran, kayaks
Nightly Activities & Entertainment:
Shows, Live Music, Disco
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
2842 Recommend
2842 past Apple Vacationers would recommend Iberostar Grand Hotel Paraiso to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6096reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
CAREN F.
Dec 05 2017
So much about this vacation was terrific, but it was marred by the never ending tipping of the staff. They looked for ways to do something for us, even if we refused, and expected a gratuity. We had to hit the ATM three times during our stay.
Customer Rating: 

WILLIAM T.
Nov 19 2017
Hotel has regressed from new to 'fixed up' since our first stay, is due for a major refresh, as are most of the hotels in the area.
Customer Rating: 

Vacation done right
JAMES S.
Oct 20 2017
Iberostar grand pariso maya no need to go anywhere else.
Customer Rating: 

Outstanding hotel. Best all inclusive adults only in Riveria. Highly recommend.
MAX W.
Oct 09 2017
Excellent hotel. Absolutely outstanding rooms, grounds, facilities, pools,, restaurants, entertainment, service, etc. Outstanding. Beach is a bit rocky so wear aquasocks if you venture out into the sea.
Customer Rating: 

LINDA R.
Sep 05 2017
HOTEL WAS KEPT VERY CLEAN AT ALL TIMES,ESPECIALLY THE BATHROOMS NEAR THE POOLS .
Customer Rating: 

THE BEST RESORT THAT WE HAVE EVER BEEN TO, even better than grand bavarro, grand paraiso has outstanding service
JOLANTA Z.
Sep 02 2017
THE BEST RESORT THAT WE HAVE EVER BEEN TO, even better than grand bavarro, grand paraiso has outstanding service
Customer Rating: 

Iberostar grand 15th visit
DAVID U.
Aug 31 2017
I always have a good time when going to this resort but on this visit my spouse got sick from the food and was brought to the hospital costing us two days of our vacation and $2000.00 in hospital costs. When we told the manager they did not seem to care. Also, our butler would insist on calling us at 7:00 in the morning waking us up and then would get mad at us because we would tell them that we were still sleeping, we live in AZ which puts us two hours. Shine, 5:00 a.m. Our time. Overall this experience was less than desirable to the point that I may never go back and that makes me sad.
Customer Rating: 

FRANCISCO D.
Aug 02 2017
Very great place for vacation
Customer Rating: 

Bittersweet Vacation
LAURIE S.
Aug 02 2017
Let me start by saying the people are wonderful! Hotel was beautiful at our first stay 5-6 years ago but is showing wear and tear now. They are updating however slowly. The food is just OK. Lots of options, but experienced lots of undercooked items, especially the chicken. Need to modernize their beach cleanup equipment. Arrived to seaweed all along the ocean front, like 2 feet high, and it was not cleaned up until the 5th day of our 7 day stay. Too much manual work when a simple beach groomer would take care of it faster and better. Also experienced a theft from my room. Was compensated for the stolen item, however found out that many people enter your room during the day aside from the maid and mini-bar person. A bit disturbing and no privacy. Upon arrival at the airport, no one could direct us to the correct bus. We were sent to 4 different areas to board the bus to the resort and ended up back at the original bus 30 minutes later. Too much confusion at the airport.
Customer Rating: 

Unforgettable experience
SHANNA S.
Jul 24 2017
Amazing food, great service, felt safe even though all the bad publicity going on during the time.
Customer Rating: 

Grand Iberostar
DENISSE W.
Jul 17 2017
We were delighted with the resort and the many offerings and would highly recommend this resort.
Customer Rating: 

TripAdvisor Traveller Reviews
Nice location
Al H,
Thu Jan 18 11:59:02 EST 2018
The common areas are magnificent. The pools and beach are awesome. Food is ok and the staff is amazing, however management is lacking. Great staff but poor direction, systems are not working. Is unacceptable not to have your rooms serviced when you are out for 8+ hours, not once but twice, Drinks delivered to the wrong room, guest checked in occupied room are just examples. Be aware of faulty showers in the rooms, water too hot or too cold, nothing in between.

Fabulous hotel! Fantastic service!
Sergio_Vinhedo, Vinhedo, SP, Brazil
Thu Jan 18 11:33:07 EST 2018
This all-inclusive resort is hard to describe. Everything from the structure, the equipment, the service and the food are amazingly good! Just perfect! The buildings, rooms, furniture and equipment are all like new. Rooms are spacious, comfortable and very well equipped, everything in perfect shape. The whole facility is huge, even easy to get lost in the first days there. Magnificent gardens and a natural reserve, like a mini forest with birds and animals. The decor is fantastic, luxury everywhere you look and everything is spotless. You feel in a palace anywhere in this resort. We had the bonus to still see the Christmas lights which were fantastic. The pool area is huge with plenty of chairs, two big jacuzzis. The main pool has salty water with a bar and typical activities but there is also a smaller one nearby with fresh water in case you just want to relax in a quiet place. There are various excellent bars as well as theme restaurants (which need reservation and have a dress code) but the buffet is also fabulous. Superb variety and quality in everything they offer. Have you ever seen six or seven differently spiced types of butter? And the bars dare to display 13 options of espresso, 7 or 8 options of Margarita, besides top shelf liquors of all kinds. Well, everything there in the food and drinks department seem to be like that, your major problem being: what to choose? In addition to the overwhelming variety, they also have all types of diet requirements you may have, such as lactose or gluten-free options, a full bar of natural juices made on order right in front of you... and I could go on and on here... The service and staff are a special chapter. Every hotel employee is so kind and ready to help you. They seem to be truly pleased to assist the guests. In summary, I wish I could spend at least one month per year there, budget permitting. PS: Believe it or not, they also have a so-called Prestige Class, with some extra services and features, but, quite frankly, who needs more?

Luxury vacation!
Cate_1976, St. Catharines, Canada
Wed Jan 17 16:27:22 EST 2018
This was our second trip to an Iberostar resort, the first was in May 2016 next door at the Iberostar Paraiso Lindo. This time around we decided on an upgrade to the Grand. What an amazing experience! Arrival - We received a very warm welcome at reception, we were given welcome drinks (which were delicious!). We arrived early, our room wasn't quite ready yet. We left our bags at the front and went on a tour with one of the 'Star Friends'. Luis showed us around the entire resort so we knew where everything was. Suite - We had an ocean front room. The upgrade to an ocean front room was worth every penny! Our balcony had a comfy couch and a swing chair, both of which were perfect for reading. There was a beautiful view of the beach and ocean. In addition to the view of the ocean, the location of the buildings with ocean front rooms was perfect. We enjoyed being located directly on the beach with the main pool being just outside our door. The other pools, spa and restaurants were a short walk away. We could also request a ride to the front lobby if we didn't feel like walking. Suites and pool view suites are located in the main building which are closer to the quiet pool, spa, restaurants and main lobby however would be slightly further from the main pool and beach area. We wouldn't consider it a big deal, however it depends what you want to be closer to. Our room was clean and well cared for, it was cleaned on a daily basis and the mini-bar and snacks were restocked daily. Our butler, Gonzalo, was amazing and very attentive to our needs, he checked in with us regularly to see if there was anything we needed. The concierge was also very helpful with any questions we had and arranged all our a la carte reservations for us. Restaurants - We enjoyed all the restaurants, including the buffets. All buffets had a wide selection of foods to choose from and there was also a menu you could order from. We went to each of the a la cartes and enjoyed each one immensely. The food at each was excellent and servers were very attentive as well. Dessert were spectacular wherever we went. The breakfast buffet had a wide selection of fresh juices. You could also have your own made if you preferred something different from what was available. Entertainment - The 'Star Friends' kept us entertained throughout the day and into the evening. You could be as involved as you wanted, if you didn't want to participate there was no pressure. Pool games were fun and happened a couple times during the day in the main pool. There was usually some form of entertainment in the main lobby in the evening. Monday and Friday at 9pm there were casino games in the theatre, these were free to play and prizes included t-shirts and hats. We had fun playing texas holdem and getting to know some new people. The shows started at 10pm in the theatre. The theatre was indoors and air conditioned. The shows were decent as far as resort shows go. We went and watch and had fun. The circus show was a favourite or ours. The Mexican Folklore was also quite good. Beach - The area was beatiful, it was cleaned daily. It was quite windy while we were there which resulted in quite a bit of seaweed coming up but they were constantly raking it up. There were some rocks at the waters edge but you could still easily get in and out of the water without stepping on them. The beach area was generally pretty quiet. Servers came around to take drink orders. Plenty of loungers were available and were quite comfortable. We're early risers so we never had a problem getting loungers. Pools - We loved all the pools and used them all at different times throughout the day. We enjoyed the main pool in the morning before it got too busy. After lunch, we typically hung out at the spa pool or quiet pool. The spa pool was generally very quiet, with only a few people there. It was covered, which was nice in the afternoon so you weren't in direct sun however it had a retractable roof so you still got a nice breeze. The pool itself was warm and featured several massaging jets and two hot jacuzzi tubs. In the restrooms, there were saunas and decongestant rooms. There was also a nicely equipped gym in the spa area although we didn't use it at all. Inside the spa area, there was a 'Health Bar' which you could have fresh juices or tea made. This was all included. The juices were amazing and quite refreshing in the afternoon. Overall, we found this to be a beautiful resort. It's a smaller resort and adults only (just over 300 rooms with a maximum capacity of 2 people per room). As a guest of the Iberostar Grand, we also had access to the four adjacent Iberostar resorts (although they did not have access to the Grand). The staff were exceptional and treated us like royalty, most knew us by name. We couldn't have asked for a better vacation. We would definitely recommend this resort to any couple looking to get away.

Grand Trifecta
j y, Toms River, New Jersey
Wed Jan 17 12:42:30 EST 2018
This was our third trip to the Grand the 1st one was Punta Cana 2nd the was Jamaica and last but not least Mexico. All three are great in their own ways. In Mexico I would urge you to get the oceanfront rooms which are very close to both the beach and the pool, it is a bit of a walk if you are not oceanfront. The beach has plenty of palapas and the sand is beautiful but parts of the beach and water are covered with coral which we did not like.The rooms are modern and well kept and there is always a butler available if you need anything. We used them mainly to get a ride to the front lobby where some restaurants and lobby are located. In the lobby they have two bars the lobby bar and Mixology which I highly recommend the latter go see our Italian friend who makes the most amazing drinks. I would reccommend making reservations to the specialty restaurants the week prior to departure they are all very good. My first knock would be the buffets, they seemed to hold back on making food even though they were were busy, had to wait for food a few times. 2nd knock would be the non heated pool it is beautiful kept and luckily we had great weather for January and it was not an issue but if if was any cooler that water would have been very cold Overall the staff was more then accommodating and they really seemed to take pride in what they were doing. The facility is well kept and you cannot go wrong when choosing the Grand.

The good, the bad, the ugly
stusmomPa_, PA.
Wed Jan 17 05:18:31 EST 2018
Let me start by saying, I have been vacationing with the Iberostar chain, for the last 20 Years, staying in Mexico, Dominican Republic, & Jamaica. We have stayed with our children, with friends & with relatives, always enjoying our stay with little to no complaints. This year, we decided to head back to our favorite, Iberostar Grand Paraiso for a romantic New Years vacation. We decided to pull out all the stops and splurge on an oceanfront-corner suite and added the Star Prestige package, for an exorbanent grand total of $7053.00 for 7 nights. This was our first mistake. We arrived very late, after numerous flight delays, and weredirected to the Star Prestige private lounge, where we were introduced to Omar, our Star Prestige representative. Don’t waste your money on this Star Prestige service. It is a sham. We got absolutely nothing for this $750. We did not get the dinner reservations we requested, we did not get the pillows we requested, nor the mini-fridge requests, nor the free round of golf, given for a 7 night stay. We only saw our butler upon checkin, but not one time after, and there were absolutely no food happenings offered. We did receive the exclusive bath & body treatments upon check-in only, but then housekeeping switched them to the standard products the very next day. As for the private lounge, with a fully stocked bar and food, we stopped in serval times to complain to anyone who would listen about our poor Star Prestige service The only thing we did take advantage of was the private beach area, where an outstanding beach attendant, Ernesto took excellent care of our drink needs Here is what is offered on the Iberostar website: Superior Services: Private Check-in & Member’s Lounge Priority Reservations for Specialty Restaurants booked through Concierge Premium wine list at specialty restaurants Exclusive bath & body products Grand Star Service available on request, packing and unpacking Private beach area with balinese day beds, butler service and food happenings. 1 Golf Round for 3 nights stay per person and 2 for a 4 night stay *If golf round not available: 1 swedish massage of 50 minutes per person for a 3 night Our room was serviced twice daily, and was satisfactory, but not dirty glassess



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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