Cancun

Iberostar Grand Paraiso


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All Inclusive    

Rated "Best Staff and Service - Mexico" by Apple Vacationers in 2017.

2018 Exceptional Values
Golf: Guests staying 3-4 nights receive one Free round of golf per person. Guests staying 5 nights or more will receive two Free rounds of golf per person (Cart mandatory and extra fees apply).
Honeymoon: Bottle of champagne, fruit platter, Iberostar gift and special turndown service.

Iberostar's Grand Collection:Standing majestically on the shores of Riviera Maya, no expense was spared in creating this all-inclusive playground reserved exclusively for adults. Experience the ultimate in luxury at the Conde Nast award-winning Iberostar Grand Hotel Paraíso. Here, personalized butler service fulfills every whim. Dining is unforgettable. A world-class spa melts the world away. Each suite is, in a word, spectacular. Stunning architecture, endless spoils, worlds of flavors, and international delicacies await those fortunate enough to find themselves here.

Iberostar Resorts have always been recognized for their amazing cuisine, and the Iberostar Grand Paraiso is no exception! Six specialty restaurants include Italian, Gourmet, Tepanyaki/Teriyaki, and Steak/Seafood dishes which will delight your palate. Feel like a romantic night in? Take advantage of 24-hour gourmet room service. All drinks are premium brands in six bars and lounges. Butler waiter service at the beach and pool means you don't even have to leave your chair!

There are many activities to keep the active traveler busy. During the day take advantage of the non-motorized watersports, aerobic classes, and tennis, all of which are included. Play great golf in an incredible setting at the 18-hole, par 72 Iberostar Playa Paraiso Golf Course. Every evening, enjoy shows in the theater, live music, a disco, and a casino. And of course, if you feel like experiencing the amenities at other Iberostar properties, you can enjoy exchange privileges with Iberostar Paraiso Maya, Iberostar Paraiso Lindo, and Iberostar Paraiso Del Mar.

Iberostar Grand Hotel Paraiso, synonymous with luxury and style, is the perfect place for unforgettable vacations, weddings, and honeymoons.

Find out more about Iberostar Hotels & Resorts.
Learn more about Riviera Maya.
HOTEL LOCATION
Iberostar Grand Paraiso laps the shores of Playa Paraiso and is located only 30 minutes from the Cancun International Airp ort.
Address: Km. 309 PLAYA PARAISO
QUINTANA ROO


MX
Local Phone: 011529848772800
Toll Free Phone: 1-888-923-2722
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Concierge
Disco / Nightclub
Pools
Number of Pools: 3
Outdoor Pools: 3     Indoor Pools: 1
Swim-up Bar
One salt water pool with swim-up bar, heated indoor/outdoor pool with a retractable roof and lake pool. Beach and pool butlers.
Golf: ONSITE
Playa Paraiso Golf Club
Designed by P.B. Dye.
Holes: 18
Club Rental Fees: $
Water Sports on Site
Scuba: Additional Charge
Snorkeling: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: 1 hour snorkleing equipment rental
Health Club / Spa
Nautilus Equipment: Complimentary
Sauna: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
An Adults-Only Luxury All Inclusive Resort in the Mayan Riviera is designed to fulfill your every need and exceed your ever y expectation. Elegantly crafted all-inclusive blend of luxury, gourmet dining & absolute comfort with unparalleled service. This property features four a la carte restaurants, pool restaurant, three pools, shops, and beauty salon. World class state-of-the-art Spa. Butler and concierge in each building. WiFi is free throughout the building. Beach:
Total Rooms: 310
Year Opened: 2006 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Adults Only.
ROOM TYPES
SUPERIOR SUITE
Spacious suite includes one king bed or two double beds, a fully-equipped marble bathroom with a whirlpool tub, and a private balcony or terrace with garden or jungle views. Room also features luxurious amenities, complimentary Wifi, and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE OCEANFRONT
Suite includes one king bed or two double beds, a fully-equipped marble bathroom with a whirlpool tub, and a private balcony with ocean views. Suite also features luxurious amenities, complimentary access to Spa Sensation wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
VILLA
Luxurious bungalow villa with 1 king bed, a large living room and a private terrace with garden view. Private swimming pool and outdoor garden area. Villa also includes luxurious amenities with pillow menu, bathrobes and slippers.
1 King Bed Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE
Suite includes one king bed or two double beds, a fully-equipped marble bathroom, and a private balcony or terrace with garden or jungle views. Suite also features a whirlpool tub, turndown service, access to Spa Sensation wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE POOL VIEW
Suite includes one king bed, a fully-equipped marble bathroom, and a private balcony or terrace with pool views. Suite also features a minibar, luxurious amenities, a whirlpool tub, access to Spa Sensations wet area, and more.
1 King Bed Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUPERIOR SUITE OCEANFRONT
Suite includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony or terrace with beautiful oceanfront views. Suite also features luxurious amenities, nightly turndown service, and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUPERIOR OCEANFRONT CORNER STE
Suite includes a fully-equipped marble bathroom and a private, oversized terrace with oceanfront views and a whirlpool. Suite also features luxurious amenities, complimentary access to Spa Sensations wet areas, and more.
1 King Bed Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite

OTHER INFO
Bathrobes
24 Hour Room Service
DINING
Iberostar Grand Paraiso features 1 meal plan options:
All Meals, Drinks & Tips
There are 5 Restaurants at Iberostar Grand Paraiso:
Toni's Surf &Turf Restaurant - A la carte restaurant serving a delicious variety of meat, fish, and vegetable dishes. Open for dinner only. Reservations required. Formal dress code.
Haiku Japanese Restaurant - A la carte Japanese restaurant. Open for dinner only. Reservations required. Formal dress code.
Latelier Gourmet Restaurant - Gourmet local and international cuisine served a la carte. Open for dinner only. Formal dress code.
Venezia Italian Restaurant - Traditional Italian cuisine served a la carte. Open for dinner only. Reservation required. Formal dress code.
Belle Vista Buffet Restaurant - Full buffet-style restaurant open for breakfast, lunch, and dinner. Casual dress code.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Catamaran, kayaks
Nightly Activities & Entertainment:
Shows, Live Music, Disco
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
2842 Recommend
2842 past Apple Vacationers would recommend Iberostar Grand Paraiso to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6284reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Iberostar Grand Pariaso is indeed Grand!
ROBERT L.
May 06 2018
This resort is beautiful! The food is incredible! Every staff member we meet was very friendly and accommodating. Our only negative is the sales pitch we agreed to sit through in order to get a free massage... we won't do that again.
Customer Rating: 

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Repeat customer
GEOFFREY M.
May 06 2018
Our travel agent who sells Apple Vacations, excellent! Beautiful property, starting to show some wear. Apple representative at our hotel was poor. Had an attitude: He needs to change jobs. Excellent food, excellent service. Will return and use Karen to book!
Customer Rating: 

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Very happy honeymooners!
CRISTEN L.
Apr 25 2018
We were very impressed with how friendly all the staff was and how clean everything was. We felt very well taken care of and spoiled
Customer Rating: 

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Many issues this trip
JASON J.
Mar 13 2018
Too many issues with airport transfer and instead of a van like we always get for non stop we were placed on bus and sat and waited 70 min at airport before leaving. Hotel was such low occupancy during a busy time is was eery. Only 2 out of 5 restaurants were open each night, reservations couldn't be changed/made for our last night, although open restaurants were dead. Will not be going back here and likely will not use Apple after the airport debacle and the attitude of Apple staff at the Cancun airport.
Customer Rating: 

TEST
Outstanding Hotel!
CHAD O.
Feb 07 2018
From the airport check in process, hotel, meals, bars, pools, butlers, maids, ets... our expectations were exceeded by far. The staff knew our names, knew our likes and tastes and were extremely pleasant at all times. Would recommend The Grand to anyone and I can't wait to go back. Best trip ever..
Customer Rating: 

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ROBERT K.
Jan 22 2018
Needs more bars, entertainment started to late. Excellent that they took reservations for dinner.
Customer Rating: 

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CAREN F.
Dec 05 2017
So much about this vacation was terrific, but it was marred by the never ending tipping of the staff. They looked for ways to do something for us, even if we refused, and expected a gratuity. We had to hit the ATM three times during our stay.
Customer Rating: 

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WILLIAM T.
Nov 19 2017
Hotel has regressed from new to 'fixed up' since our first stay, is due for a major refresh, as are most of the hotels in the area.
Customer Rating: 

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Vacation done right
JAMES S.
Oct 20 2017
Iberostar grand pariso maya no need to go anywhere else.
Customer Rating: 

TEST
Outstanding hotel. Best all inclusive adults only in Riveria. Highly recommend.
MAX W.
Oct 09 2017
Excellent hotel. Absolutely outstanding rooms, grounds, facilities, pools,, restaurants, entertainment, service, etc. Outstanding. Beach is a bit rocky so wear aquasocks if you venture out into the sea.
Customer Rating: 

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LINDA R.
Sep 05 2017
HOTEL WAS KEPT VERY CLEAN AT ALL TIMES,ESPECIALLY THE BATHROOMS NEAR THE POOLS .
Customer Rating: 

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TripAdvisor Traveller Reviews
Amazing
rnatola, North Olmsted, Ohio
Tue May 08 09:01:25 EDT 2018
The Iberostar Grand Hotel Paraiso far exceeded our every expectations. We decide to stay at this resort to celebrate our 40th wedding anniversary. The food was absolutely amazing. From the breakfast, lunch and dinner buffets to the 5 star restaurants on site. The service was impeccable and the variety of food options was impressive. A shout out to the hospitality/ recreation staff of Sailin, Karen & Ivan who made our vacation extraordinary. Each took time to talk with us and made us feel like family. The room service was top notch meeting our every comfort needs and requests. The night shows were very entertaining and most enjoyable. Would we travel back again ? Well in the words of our server

10 days of luxury
maurice g, Brixworth, United Kingdom
Tue May 08 04:51:40 EDT 2018
This is an exceptional hotel , in which it is difficult to find even minor problems. The standard of room cleanliness is second to none and the bed was fabulous. The sitting area and balcony is not really suitable for dining in with room service, but that is a minor point. We had no problems arranging our dining options and the food was outstanding. Similarly the sunbeds were always available in every area. I believe all rooms are very similar. We chose a sea front suite which cost us £800 extra for the 10 days of our stay. If we were to return I would definitely save on the room as I do not think the difference in location warrants the price. However, it was a fabulous holiday and I have no hesitation in giving it a recommendationj.

Advice for those with Food Allergies
968junieh,
Mon May 07 13:13:24 EDT 2018
I've waited over a week for Iberostar to respond to my complaint about how they mishandled my food allergy during our stay there in April. Since they have not responded I am writing a review. If you have a food allergy go immediately to Front Desk upon arrival and ask for a meeting with Chef Olivia. We emailed them about my food allergy a week before our arrival and they assured us that there would be food for me to eat. Didn't happen. No one told the chefs. Lots of miscommunication. I was asked to tell our building Concierge every morning about which restaurant we were going to. She only communicated with one restaurant during our stay. Nothing to eat at the buffets for me even though I handed a card with my allergy on it to waiter. No one explained anything to me or to chefs. I finally complained to management and got a meeting with Chef Olivia on our last day there. That was the only day I got decent food. Thank you to Chef Olivia! She was wonderful that last day. Otherwise, beware of water issues in building 71. Our shower went scalding hot/freezing cold during showers. No consistent water temperature. We complained 6 times before they switched us to building 70. We heard others from building 71 complain about same problem. Unfortunately the room they moved us to had just been painted and smelled strongly of paint. We got headaches. This time they brought an air filter quickly after we complained and that helped. The rooms are large and lovely but could use some updating. Great views from buildings 70 and 71. The whole resort is actually 5 different resorts and we found it way too big and busy. We did not go to any restaurants other than at the Grand and really liked Haiku. The buffets were not very good. All staff members are very friendly and always smiling, always say "hola". But there is a lot of high pressure sales to buy into their timeshare and high pressure from staff to join volleyball/have a massage or go to spa/go scuba diving. We just wanted to relax on beach but were constantly interrupted by staff. And by local people selling cigars/jewelry/etc. Security did not chase them away from loungers. We were on our honeymoon and had told them about it, but no one made much of a deal the way they do at other resorts. Got some rose petals on first day but that was it. A basket of tired, old fruit in room (everyone got that). Seaweed is a huge problem on beach and our first day there no one was cleaning it up. We asked front desk why they weren't cleaning it and the next day there was an attempt. The workers tried hard to clean it up but didn't have the right equipment. Interesting comment by a front desk person to us: She said that the president of Iberostar had been at the resort the week before so they had all worked extra hard to clean up and be on their toes, but since he left they could relax. We were puzzled by this. Did it mean they didn't work hard or care about being 'on their toes' for the regular clientele? Towel game very much in evidence especially at both pools (we could never get a lounger at tranquil pool). Beach loungers easier to come by if you went early. Won't go back. Mostly because of the way I was treated about my food allergy.

A Grand time at the Grand
dford2011, boston, Massachusetts, USA
Sun May 06 15:37:40 EDT 2018
Me and my girlfriend just returned from the Grand. What an amazing experience! We splurged for an oceanfront corner suite with a jacuzzi on the balcony and it was worth every penny! We were there for five days and we were treated like royalty from check in to check out. Service was impeccable, the food was magnificent..a special shout out to GREGORIO at the Caribbean restaurant and NORBERTO our faithful poolside bartender. We will definitely return to the Grand in Paraiso!

Lots of changes
DennyHabbibulin, Feasterville, Pennsylvania
Sat May 05 02:03:14 EDT 2018
Visited Grand from 4/22 to 4/29/18. Much better this time than in November 2016. Service was excellent, place extremely clean and well maintained. Stuff was helpful, smiley and happy to see us. Room little tired but spotless clean. We download Iberostar app and use it a lot. Any demands done in matter of minutes. Very impressive. Food this time was EXELLENT. Thanx God Grand change chef and this time restaurants and buffets works like a clock. Another thing was guests, but you have to deal with this. Lots of rude, noisy and trashy people. No aniejo tequila this stay. Sad. Overall stay was very good. Thank you, Grand and see you in November.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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