Cancun

Iberostar Grand Hotel Paraiso


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All Inclusive    

Rated “Best Staff and Service - Mexico” by Apple Vacationers in 2017.

Golf: Guests staying 3-4 nights receive one Free round of golf per person, per stay. Guests staying 5 nights or more will receive two Free rounds of golf per person, per stay. (Cart mandatory and extra fees apply).
Honeymoon: Bottle of Champagne, Fruit platter, IBEROSTAR gift, special turndown service and room upgrade (based on availability).

IBEROSTAR's Grand Collection: Hotel of hotels, the award winning IBEROSTAR Grand Hotel Paraiso is among the most upscale resort hotels in all of Mexico and the most prestigious within the IBEROSTAR Paraiso complex with its breathtaking neo-classic design. Every room is a spacious junior suite and is equipped with a Jacuzzi for two. This adults-only luxury 24-hour all-inclusive resort in Riviera Maya is designed to fulfill your every need and exceed your every expectation. Indulge in gourmet dining and absolute comfort with unparalleled service. This resort features four a la carte restaurants, a pool restaurant, three pools, shops, a beauty salon, a world class, state-of-the-art spa, and butler and concierge in each building.

IBEROSTAR Resorts have always been recognized for their amazing cuisine, and the IBEROSTAR Grand Paraiso is no exception! Four specialty restaurants include Italian, Gourmet, Tepanyaki/Teriyaki, and Steak/Seafood dishes which will delight your palate. Feel like a romantic night in? Take advantage of 24-hour gourmet room service. All drinks are premium brands in six bars and lounges. Butler waiter service at the beach and pool means you don't even have to leave your chair!

There are many activities to keep the active traveler busy. During the day take advantage of the non-motorized watersports, aerobic classes, and tennis, all of which are included. Play great golf in an incredible setting at the 18-hole, par 72 IBEROSTAR Playa Paraiso Golf Course. Every evening, enjoy shows, live music, and the disco.

IBEROSTAR Grand Hotel Paraiso, synonymous with luxury and style, is the perfect place for unforgettable vacations, weddings, and honeymoons.

Find out more about IBEROSTAR Hotels & Resorts. Learn more about Riviera Maya.
HOTEL LOCATION
Iberostar Grand Paraiso laps the shores of Playa Paraiso and is located only 30 minutes from the Cancun International Airp ort.
Address: Km. 309 PLAYA PARAISO
QUINTANA ROO


MX
Local Phone: 011529848772800
Toll Free Phone: 1-888-923-2722
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Concierge
Disco / Nightclub
Pools
Number of Pools: 3
Outdoor Pools: 3     Indoor Pools: 1
Swim-up Bar
One salt water pool with swim-up bar, heated indoor/outdoor pool with a retractable roof and lake pool. Beach and pool butlers.
Golf: ONSITE
Playa Paraiso Golf Club
Designed by P.B. Dye.
Holes: 18
Club Rental Fees: $
Water Sports on Site
Scuba: Additional Charge
Snorkeling: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: 1 hour snorkleing equipment rental
Health Club / Spa
Nautilus Equipment: Complimentary
Sauna: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
An Adults-Only Luxury All Inclusive Resort in the Mayan Riviera is designed to fulfill your every need and exceed your ever y expectation. Elegantly crafted all-inclusive blend of luxury, gourmet dining & absolute comfort with unparalleled service. This property features four a la carte restaurants, pool restaurant, three pools, shops, and beauty salon. World class state-of-the-art Spa. Butler and concierge in each building. WiFi is free throughout the building. Beach:
Total Rooms: 310
Year Opened: 2006 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Adults Only.
ROOM TYPES
SUPERIOR SUITE
Spacious suite includes one king bed or two double beds, a fully-equipped marble bathroom with a whirlpool tub, and a private balcony or terrace with garden or jungle views. Room also features luxurious amenities, complimentary Wifi, and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE OCEANFRONT
Suite includes one king bed or two double beds, a fully-equipped marble bathroom with a whirlpool tub, and a private balcony with ocean views. Suite also features luxurious amenities, complimentary access to Spa Sensation wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
VILLA
Luxurious bungalow villa with 1 king bed, a large living room and a private terrace with garden view. Private swimming pool and outdoor garden area. Villa also includes luxurious amenities with pillow menu, bathrobes and slippers.
1 King Bed Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE
Suite includes one king bed or two double beds, a fully-equipped marble bathroom, and a private balcony or terrace with garden or jungle views. Suite also features a whirlpool tub, turndown service, access to Spa Sensation wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE POOL VIEW
Suite includes one king bed, a fully-equipped marble bathroom, and a private balcony or terrace with pool views. Suite also features a minibar, luxurious amenities, a whirlpool tub, access to Spa Sensations wet area, and more.
1 King Bed Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUPERIOR SUITE OCEANFRONT
Suite includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony or terrace with beautiful oceanfront views. Suite also features luxurious amenities, nightly turndown service, and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUPERIOR OCEANFRONT CORNER STE
Suite includes a fully-equipped marble bathroom and a private, oversized terrace with oceanfront views and a whirlpool. Suite also features luxurious amenities, complimentary access to Spa Sensations wet areas, and more.
1 King Bed Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite

OTHER INFO
Bathrobes
24 Hour Room Service
DINING
Iberostar Grand Hotel Paraiso features 1 meal plan options:
All Meals, Drinks & Tips
There are 5 Restaurants at Iberostar Grand Hotel Paraiso:
Toni's Surf &Turf Restaurant - A la carte restaurant serving a delicious variety of meat, fish, and vegetable dishes. Open for dinner only. Reservations required. Formal dress code.
Haiku Japanese Restaurant - A la carte Japanese restaurant. Open for dinner only. Reservations required. Formal dress code.
Latelier Gourmet Restaurant - Gourmet local and international cuisine served a la carte. Open for dinner only. Formal dress code.
Venezia Italian Restaurant - Traditional Italian cuisine served a la carte. Open for dinner only. Reservation required. Formal dress code.
Belle Vista Buffet Restaurant - Full buffet-style restaurant open for breakfast, lunch, and dinner. Casual dress code.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Catamaran, kayaks
Nightly Activities & Entertainment:
Shows, Live Music, Disco
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
2842 Recommend
2842 past Apple Vacationers would recommend Iberostar Grand Hotel Paraiso to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5978reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Vacation done right
JAMES S.
Oct 20 2017
Iberostar grand pariso maya no need to go anywhere else.
Customer Rating: 

TEST
Outstanding hotel. Best all inclusive adults only in Riveria. Highly recommend.
MAX W.
Oct 09 2017
Excellent hotel. Absolutely outstanding rooms, grounds, facilities, pools,, restaurants, entertainment, service, etc. Outstanding. Beach is a bit rocky so wear aquasocks if you venture out into the sea.
Customer Rating: 

TEST
LINDA R.
Sep 05 2017
HOTEL WAS KEPT VERY CLEAN AT ALL TIMES,ESPECIALLY THE BATHROOMS NEAR THE POOLS .
Customer Rating: 

TEST
THE BEST RESORT THAT WE HAVE EVER BEEN TO, even better than grand bavarro, grand paraiso has outstanding service
JOLANTA Z.
Sep 02 2017
THE BEST RESORT THAT WE HAVE EVER BEEN TO, even better than grand bavarro, grand paraiso has outstanding service
Customer Rating: 

TEST
Iberostar grand 15th visit
DAVID U.
Aug 31 2017
I always have a good time when going to this resort but on this visit my spouse got sick from the food and was brought to the hospital costing us two days of our vacation and $2000.00 in hospital costs. When we told the manager they did not seem to care. Also, our butler would insist on calling us at 7:00 in the morning waking us up and then would get mad at us because we would tell them that we were still sleeping, we live in AZ which puts us two hours. Shine, 5:00 a.m. Our time. Overall this experience was less than desirable to the point that I may never go back and that makes me sad.
Customer Rating: 

TEST
FRANCISCO D.
Aug 02 2017
Very great place for vacation
Customer Rating: 

TEST
Bittersweet Vacation
LAURIE S.
Aug 02 2017
Let me start by saying the people are wonderful! Hotel was beautiful at our first stay 5-6 years ago but is showing wear and tear now. They are updating however slowly. The food is just OK. Lots of options, but experienced lots of undercooked items, especially the chicken. Need to modernize their beach cleanup equipment. Arrived to seaweed all along the ocean front, like 2 feet high, and it was not cleaned up until the 5th day of our 7 day stay. Too much manual work when a simple beach groomer would take care of it faster and better. Also experienced a theft from my room. Was compensated for the stolen item, however found out that many people enter your room during the day aside from the maid and mini-bar person. A bit disturbing and no privacy. Upon arrival at the airport, no one could direct us to the correct bus. We were sent to 4 different areas to board the bus to the resort and ended up back at the original bus 30 minutes later. Too much confusion at the airport.
Customer Rating: 

TEST
Unforgettable experience
SHANNA S.
Jul 24 2017
Amazing food, great service, felt safe even though all the bad publicity going on during the time.
Customer Rating: 

TEST
Grand Iberostar
DENISSE W.
Jul 17 2017
We were delighted with the resort and the many offerings and would highly recommend this resort.
Customer Rating: 

TEST
Excellent hotel with some limitations
WILLIAM D.
Jun 12 2017
The Grand Paraiso was beautiful, and the ocean view room was excellent. However, the Hotel fell short of full marks on a couple of areas. Dining: While the food was very good (especially for an all-inclusive), the advertised 5 restaurants were annoyingly difficult to get into. In early June, the resort appeared to be at barely 50% capacity, yet we struggled to get reservations for dinner even when trying to book a day or two ahead. Activities: There was a lack of apparent things to do at the resort. There was a nightly show, and usually some gimmick at the pool during the day, but it there did not seem to be many options. Especially for an adults-only resort, it seems there could have been more options. Even the pool closed early. 7pm for adults seems way too early! I think the staff tried their best, and everyone was friendly. However, I think some more thought needs to be put into how to keep people engaged when not baking in the sun or getting drunk.
Customer Rating: 

TEST
Paradise at the Grand in Mexico
ROBERT R.
May 26 2017
My wife and I decided in 2016 to try some vacations out of the US. We went to Jamaica last year and we opted for a high end resort, it was terrible, the facilities were dirty and run down and we have had more space in a room at a Holiday Express! The Apple group was great from the start, great at booking, great at what to expect when we arrived in Mexico at the airport. When we arrived at the resort we knew this would be a much better experience than Jamaica. We were greeted at the door, they explained to us that the room may not be ready but have a seat in the lounge and have something to eat and drink. THe lounge was beautiful, full premium alcohol and a great selection of beer. Staff was excellent! You also had a choice of sandwiches and desserts. OUr room would not be ready for a couple of hours (no worries), they gave us our arm bands and directed us to lunch. Lunch they say; lunch was an experience in it self, the choices were so many you would take longer to walk around to see what they had than to sample it all! I could go on but to make it simple my wife and I will be going back to the same resort (I am hoping for next year). I want to mention ALL/EVERYONE of the staff were excellent. My wife and I had the opportunity to interact with a few more often. Fernando and Victor our butlers. You could not ask for better service by anyone. Once they knew what my wife and I liked to drink they had it in the room every day and they had ice in the room for drinks twice a day and champagne on ice twice a day as well. Joseph the concierge was great in helping setting up and canceling reservations and very helpful with anything we needed. Joseph was always willing to take the time for us. Gabriel the waiter on the beach always had a smile on his face and was always there to take our order and pick up the empties. Leslie she could dance and she was very friendly, what a smile. As I stated above ALL were excellent!
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Top notch!!
theflave,
Sun Nov 12 10:14:30 EST 2017
It’s deftl Grand! So if you ask my travel agent I’m probably the toughest client she has to put into a all inclusive resort. With having been to many, was only ever happy with one resort until now. The iberostar grand has now surpassed what I expected and wanted. When traveling I always want 1-great food,2-wifi,3-comfortable accommodations and last a good Gym. Well found it all here! Top notch So I’m not going to describe resort as all reviewers have in past along with pics. I don’t want to single out staff as All staff again top notch and perfect service. Food outstanding, service perfect, pools and Gym excellent. If you want to try a new resort that will make you want to return ASAP this is it. I myself can’t see me going anywhere else In the future. I thank all at the iberostar grand for making this all inclusive, now the best I’ve had. This is 5***** plus!!!

Fabulous
Kristin P, Calgary, Canada
Sat Nov 11 13:43:38 EST 2017
I'm here right now! Anniversary trip. Awesome room, pools, beach, food, drinks, staff. Butler service to room will do anything for you. Extra hangers, a whole bottle of your favorite rum... Clean. Good water pressure. Excellent bed and bedding. It's been rainy and windy, yet with the indoor spa pool we are quite content. Totally wonderful place.

Beautiful and relaxing vacation!
Karen B, Merrillville, Indiana
Fri Nov 10 11:47:03 EST 2017
My husband and I stayed here and loved it! The hotel is beautiful and smells amazing! I requested the oil burner in our room and every night when we returned, we could smell that amazing scent before we entered the room. Our nightly turn down service was excellent. We were celebrating our anniversary and 2 or 3 times during our stay, we had rose petals and bubble baths waiting on us! Along with towel art, chocolates, special notes from the staff, bottles of champagne and fruit - something different each night. It made us feel so special. The staff was amazing! They always greeted us going and coming. Any requests we made, they went above and beyond to accommodate! We had an ocean front room and it was so worth the price, BEAUTIFUL!! The resort is huge but just ask for a ride on the golf cart and the concierge will definitely oblige. We took the cart over to the Center to get ice cream and tacos. I also got a spa treatment over there. It's ok but to me the vibe was totally different. Not as friendly as the staff at the Grand. We had no problems getting reservations at the restaurants. My favorite was the Surf and Turf. We ate there two times. The Italian was very good. Didn't try the French one. The food on the buffet was decent. Its a buffet so the food is mass produced. We stayed at the Iberostar in Jamaica and their food was much better in taste and variety! We took a cab from the resort to Playa del Carmen. Our cab driver charged us a flat rate and he came back to pick us up and took us to a couple of other stops. He was wonderful! I was not crazy about the beach here. The water was blue and warm but had lots of rocks and seaweed. Very choppy and the waves were extremely high, I'm sure the hurricanes didn't help. Their beach in Jamaica wins hands down. I was bummed out on with the pina coladas here. Some kind of pre-mixed concoction either blended or poured over ice, depending on which bartender made it. The power went out two nights and stayed out for about 30 mins. Hubbie had a flashlight which helped, it was really dark. Anywho, these few minor negatives didn't stop us from enjoying our vacation! I definitely recommend this resort!!🌴🌴

Perfecto again !
kimkimkol, Channahon, Illinois
Fri Nov 10 09:36:09 EST 2017
This is our 6th time here as we sit and watch it rain on our last day I️ find it a the perfect time to write this. We have had an amazing 10days 9nights. The service is amazing , shout out to Emilio and Victor for our breakfast, Alberto and Eusebio for lunch , and chef Octavio for our meals. Just ask they will get it for you. The girls around the pool so awesome Leticia is always with a smile. And the bartenders Daniel and Gustavo always joking and making it feel like “Cheers” our home away from home ! And the entertainment staff is always right on! EDER you mean the world to us so wonderful always xoxo “Mr Fred loves you too “ and teddy , Andy, Teddy , Alex our pool guy and all the girls and guys ,you all make our stay amazing and can’t wait to book it again for next year ❤️🌴😎

Great value and hotel
Jim M, Dallas, Texas
Thu Nov 09 11:43:27 EST 2017
We stayed here a while back and thought the hotel was great and very much worth the money. The service and high end food and alcohol was spectacular and highly recommended. We also enjoyed the location and being able to go to the other Iberostar hotels.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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