May 2016 Anniversary Trip. The Good & the Bad...
Recently returned from a couples trip celebrating our 10 year Anniversaries. As far as I know, the hotel did nothing to acknowledge. Not a big deal, just thought I'd mention it. CHECK-IN: When we checked-in the clerk "joked" (under his breath) about us lying about our anniversaries. I have a sarcastic sense of humor but I did not find him "funny". We were super excited upon arrival (I haven't been on vaca with my hubbs in years - due to illness). I attempted to ask the clerk a question about our room assignments (as I had our agent state our preferences a week prior to arrival) and he said, "let me finish", rather curtly (ok, Kanye!!). Anyway, we heard the group next to us get offered a free upgrade -as the hotel was only at 60% capacity. We asked about an upgrade and were told there was nothing available. No Problem, whatever... OUR SUITE: So on to our room... #7247. At first glance, it was lovely with a sort of nice view of the Tranquility pool (which wasn't always quiet. Some adults just haven't learned manners apparently). However, It was HOT with a weird musty smell. I mentioned it to our Butler (our friend's room was set at the same temperature and theirs seemed fine). He said there seemed to be an issue with ours and that if we had a problem we should let them know. That first night was unbearably HOT! I called the front desk 3 times but no one answered. My husband can sleep through anything but I can not. I eventually took an extra sleeping pill (not smart on my part) because I was practically in tears. The sweat was pouring off of me (and I am someone who is usually cold. Even in the summer I carry a sweater because of air conditioning). Also, our toilet area had a strong smell of urine. Being a resourceful personal, I brought my own Lysol spray. It could not even mask the odor (blech!). As soon as we woke (I only slept about 3 hours even on 2 prescribed sleeping pills) we went directly to a Butler. Found out I should have called a Butler, not front desk, in the middle of the night (my bad). We were offered an upgrade at an additional charge of $100/night (yeah, no thanks!!). I explained that our room was unacceptable --esp because of my health issues. We were told there was only one room available (ummm... thought they were only at 60% capacity??) and it was on the first floor with a view of a little street (total down grade!). I took a look at it but It was like being put into a dark basement. I declined. Long story short: we kept our "nicer" room. Maintenance did something to make the room a little more tolerable, however, it was never as cool as our friend's room. As far as the musty smell -- that never went away. They used "aromatherapy" (candle) in room at night to help but... ew. As a matter of fact, everything we owned went right into the wash as soon as we got home. Clean or not. Everything smelled (esp things that were in the closet). Even the suitcases. On to the HOTEL ITSELF: It's looks very nice. Not overly impressed by the pool or beach area at close inspection. Paint chips, rust and tile cracks (esp my bar area). On several days, the beach area had a lot (i counted 8 one day) of cigarette butts on the ground next to our lounge chairs (from the day before). NOTE: there were some rude cigarette & cigar smokers by the pool bar & water lounge chairs. Not the hotels fault. I have smokers in my family but they they are polite and courteous of non-smokers (again, it's called "Manners", people) More about the beach: I took a walk (to the right - past the massage tents) and "Oh my".... it was filthy! Garbage every where. It really made me sad -- and grossed out. Not sure if the resort owns that area, but it is next to the golf course so I would guess they do?? Another thing I disliked about the beach were the guys walking up and down selling jewelry, sunglasses etc. It would have been ok once/twice per day (they seemed nice enough) but it seemed like all day. I was woken up more than once (& since I wasn't getting much sleep in my hot stinky room, it was rather annoying). MASSAGES: My friend had one at the Spa and loved it. I had one on the beach and it was a TERRIBLE experience!!! I received a 5 min free massage on my lounge chair -- to entice me to pay for one at the massage tent. She was GREAT and I needed one badly. But, It turned out that it was not private... There was a man right next to me. I could have reached over and held his stinky cigar hand - if I wanted. I was not thrilled, to say the least, but whatever. However... 5 minutes into my massage I hear a freight train coming towards us. It actually startled me enough to sit up slightly. I realize my neighbor is snoring louder than anyone I've ever heard in my life. I keep looking at my masseuses and they just give me the "I'm sorry" look/head tilt. Honestly, at first I thought it was kinda funny. But that quickly turned to frustration. I could not enjoy my massage because it lasted about 45 minutes!! And quite frankly, he could give zero Craps about it. He was obviously enjoying his snooze. He only stopped his buzz sawing for a few minutes because his loud wife came over and started jabbering in the middle of our "couples massage". NOTE: It's pretty rude to loudly interrupt someone elses massage. "Manners", people! We are supposed to have learned them by 3rd grade. Anyway... after he noisily left, I nicely commented to masseuses that he ruined my massage. They said "sorry". The Next day, one of them came over to my husband and I on the beach and offered us an actual couples massage at 20 percent off --due to the previous day (ummm. thanks, but no thanks). FOOD/RESTAURANTS: (NOTE: They are HOT!! I have never sweated (sorry, perspired) so much at an hotel/restaurant in my entire life. Besides looking like I needed another shower, I quite enjoyed the food. The others I was with said the food was just "EH". They enjoyed other resorts we'd been to in the past much better. The BUFFET: I am a picky eater, yet didn't have a problem finding something to eat. The desserts didn't thrill me (except the churros in the morning! oh my.... yum!). SURF & TURF Restaurant: We ate there twice. First time we loved it, but second time it was not great. Took at least an hour to get our food and it was overcooked. NOTE: there is a spinach/cheese soup/appetizer that is to die for! I'm pretty sure it was one of the best things I've ever eaten. FRENCH Restaurant: (think i kinda felt some "air conditioning"). GREAT FOOD, Snooty service (Yup, I said it). We loved the food so much that we asked the manager if we could please come back another night. He basically said that it was doubtful because they were booked for the week (there were literally only 2 other tables occupied at the time we were there) but we could look for him the next day and ask him again (ummm... nope. we'll just stick to the buffet. Au Revoir, Mr. Manager). NOTE: BOOK RESTAURANTS prior to arrival!! Even if they look empty, apparently they are "booked up". NIGHT TIME ENTERTAINMENT: They try really hard. That's all I'll say about that ;) NOTE: The opera singers were really good. Okay... so if anyone is still reading (I'm sure I lost some by now)... here's why I gave this resort 4 Stars (and not 3): Ricardo at the beach. Holy Moly, this kid is amazing! He literally RUNS around all day. Yes, runs. And What a super personality. Someone should hire this guy to do something big in customer relations! What a hard worker. I wish him all the best in his future -- I have a feeling it's bright! Uriel & Dario : Also, such great personalities!! They helped make our stay enjoyable & fun. Maya at the Pool : Very sweet and such a nice girl! Jordon (a server at the buffet). Funny & so positive! Plus, He Makes FANTASTIC fruity drinks!! YUM! Alfonzo: omelet cook at breakfast. So nice & funny!! Elizabeth (bar waitress/server): so much fun!! And finally, Gustavo. The bartender at the front bar (by check in). Makes great drinks and lots of fun interaction!! I wouldn't say this is the hotel to go to if you are looking for some roaring night life, but thankfully this bar was open because it's where we had most fun at night. NOTE: The coffee/cappuccinos were these best at this bar!!! In conclusion (finally, haha)... the thing that made our stay more enjoyable were the hard working people. Obviously, I cannot mention all by name but I wanted to list some stand outs! They are main reason I just spent two hours out of my life writing this review. I wanted to acknowledge them personally!
Grand by name,grand by nature.
My wife and myself have recently returned from a 2 week stay celebrating our 25th anniversary and my 55th at the glorious IGHP. The location was sublime, the staff competent and extremely well versed in all aspects of customer satisfaction, the golf course exquisite and top,top quality, the food exceptional. All in all very well oiled machine which is worthy of the accolades it constantly receives on Trip advisor.
Can't leave without sincerely thanking all of the team but notably Franco behind the bar at the golf club and the rest of the golf club team. 2 very special entertainment team members Fernanda and Dario - So much energy and entertaining with it. The spa team, our chambermaid, our concierge team in the ocean front suites,the dedicated gardeners and maintenance teams and not forgetting the front of house.
You have all made our visit to your resort a very memorable occasion and one which we will remember for a long time to come.
You are all a credit to your profession and I do hope the 3 members of staff who I mentioned by name are duly recognised and rewarded.
Until next time.
This place is amazing! So much to do and the staff is so personable, helpful and friendly! The yoga instructor, Oscar was so fabulous! Had salsa and merengue lessons, wine tasting, and more! The food was fabulous and such a beautiful location. Our personal butlers, Alberto and Manuel helped make our stay wonderful. We would definitely come back to the iberostar grand Parsiso!
After 5 weeks with a personal trainer back home in the UK, I joined in the 7am spinning classes for 4 days a week (just to make sure I wasn't taking a backward step) and I'm so glad I did! Several days, the class was small and the personal attention was second to none. When classes were a bit larger, the atmosphere was highly spirited and all classmates were very friendly. The instructors were great, and very encouraging - making me go faster, harder, stronger. Love these classes and wish we had such instructors back home, as well as the state of the art bikes ðŸ˜¬
As previous comments, we can't pinpoint one member of staff as being exceptional - they've ALL been exceptional. Amazingly friendly and helpful - they really can't do enough!!!
My husband and I returned to Iberostar for a third time in less than one year - we love it that much! We had a corner oceanfront room this time around, which has a hot tub on the balcony. We wound up using this a lot more than I had thought - the sea breeze and the view was fantastic from the balcony. My only complaint was that the tub was dirty (i.e. ring around the tub). Shame on me - I should have told our butler, but didn't and just opted to clean it myself. The service was, as always, fantastic and we found the food and drink to be at top caliber. I understand the parent company's desire to build up its vacation club, but we did not see a single person utilizing the beach chairs and beach bar for club members the entire time we were there. It's a shame because that beach bar would be icing on the cake if everyone had access to it - it's nice to enjoy a drink somewhere other than your pool/beach chair outside. While we didn't go to any shows this time around, we did enjoy the lobby bar each night. Gustavo is a great bartender, very professional. Another great trip at the Grand - we look forward to next time!