Cancun

Iberostar Grand Hotel Paraiso


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All Inclusive    

Crystal Award Winner: Best All-Inclusive Resort, 2015 & 2016
Crystal Award Winner: Best Destination, 2015-2016

Exceptional Values!

Golf: Guests staying 3-4 nights receive one Free round of golf per person, per stay. Guests staying 5 nights or more will receive two Free rounds of golf per person, per stay. (Cart mandatory and extra fees apply).
Honeymoon: Bottle of Champagne, Fruit platter, IBEROSTAR gift, special turndown service and room upgrade (based on availability).

IBEROSTAR's Grand Collection: Hotel of hotels, the award winning IBEROSTAR Grand Hotel Paraiso is among the most upscale resort hotels in all of Mexico and the most prestigious within the IBEROSTAR Paraiso complex with its breathtaking neo-classic design. Every room is a spacious junior suite and is equipped with a Jacuzzi for two. This adults-only luxury 24-hour all-inclusive resort in Riviera Maya is designed to fulfill your every need and exceed your every expectation. Indulge in gourmet dining and absolute comfort with unparalleled service. This resort features four a la carte restaurants, a pool restaurant, three pools, shops, a beauty salon, a world class, state-of-the-art spa, and butler and concierge in each building.

IBEROSTAR Resorts have always been recognized for their amazing cuisine, and the IBEROSTAR Grand Paraiso is no exception! Four specialty restaurants include Italian, Gourmet, Tepanyaki/Teriyaki, and Steak/Seafood dishes which will delight your palate. Feel like a romantic night in? Take advantage of 24-hour gourmet room service. All drinks are premium brands in six bars and lounges. Butler waiter service at the beach and pool means you don't even have to leave your chair!

There are many activities to keep the active traveler busy. During the day take advantage of the non-motorized watersports, aerobic classes, and tennis, all of which are included. Play great golf in an incredible setting at the 18-hole, par 72 IBEROSTAR Playa Paraiso Golf Course. Every evening, enjoy shows, live music, and the disco.

IBEROSTAR Grand Hotel Paraiso, synonymous with luxury and style, is the perfect place for unforgettable vacations, weddings, and honeymoons.

Find out more about IBEROSTAR Hotels & Resorts. Learn more about Riviera Maya.
HOTEL LOCATION
Iberostar Grand Paraiso laps the shores of Playa Paraiso and is located only 30 minutes from the Cancun International Airport.
Address: Km. 309 PLAYA PARAISO
QUINTANA ROO


MX
Local Phone: 011529848772800
Toll Free Phone: 1-888-923-2722
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Concierge
Disco / Nightclub
Pools
Number of Pools: 3
Outdoor Pools: 3     Indoor Pools: 1
Swim-up Bar
One salt water pool with swim-up bar, heated indoor/outdoor pool with a retractable roof and lake pool. Beach and pool butlers.
Golf: ONSITE
Playa Paraiso Golf Club
Designed by P.B. Dye.
Holes: 18
Club Rental Fees: $
Water Sports on Site
Scuba: Additional Charge
Snorkeling: Complimentary
Wind Surf: Complimentary
Health Club / Spa
Nautilus Equipment: Complimentary
Sauna: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
An Adults-Only Luxury All Inclusive Resort in the Mayan Riviera is designed to fulfill your every need and exceed your every expectation. Elegantly crafted all-inclusive blend of luxury, gourmet dining, and absolute comfort with unparalleled service. This property features four a la carte restaurants, pool restaurant, three pools, shops, and beauty salon. World class state-of-the-art Spa. Butler and concierge in each building. WiFi is free throughout the building. Beach:
Total Rooms: 310
Year Opened: 2006 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Adults Only.
ROOM TYPES
SUITE OCEANFRONT
Suite includes one king bed or two double beds, a fully-equipped marble bathroom with a whirlpool tub, and a private balcony with ocean views. Suite also features luxurious amenities, complimentary access to Spa Sensation wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
VILLA
Luxurious bungalow villa with 1 king bed, a large living room and a private terrace with garden view. Private swimming pool and outdoor garden area. Villa also includes luxurious amenities with pillow menu, bathrobes and slippers.
1 King Bed Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE
Suite includes one king bed or two double beds, a fully-equipped marble bathroom, and a private balcony or terrace with garden or jungle views. Suite also features a whirlpool tub, turndown service, access to Spa Sensation wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE POOL VIEW
Suite includes one king bed, a fully-equipped marble bathroom, and a private balcony or terrace with pool views. Suite also features a minibar, luxurious amenities, a whirlpool tub, access to Spa Sensations wet area, and more.
1 King Bed Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUPERIOR SUITE OCEANFRONT
Suite includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony or terrace with beautiful oceanfront views. Suite also features luxurious amenities, nightly turndown service, and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUPERIOR OCEANFRONT CORNER STE
Suite includes one king bed, a fully-equipped marble bathroom, and a private, wrap-around terrace with oceanfront views and a whirlpool. Suite also features luxurious amenities, complimentary access to Spa Sensations wet areas, and more.
1 King Bed Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUPERIOR SUITE
Spacious suite includes one king bed or two double beds, a fully-equipped marble bathroom with a whirlpool tub, and a private balcony or terrace with garden or jungle views. Room also features luxurious amenities, complimentary Wifi, and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite

OTHER INFO
Bathrobes
24 Hour Room Service
DINING
Iberostar Grand Hotel Paraiso features 1 meal plan options:
All Meals, Drinks & Tips
There are 5 Restaurants at Iberostar Grand Hotel Paraiso:
Haiku Japanese Restaurant - A la carte Japanese restaurant. Open for dinner only. Reservations required. Formal dress code.
Latelier Gourmet Restaurant - Gourmet local and international cuisine served a la carte. Open for dinner only. Formal dress code.
Venezia Italian Restaurant - Traditional Italian cuisine served a la carte. Open for dinner only. Reservation required. Formal dress code.
Belle Vista Buffet Restaurant - Full buffet-style restaurant open for breakfast, lunch, and dinner. Casual dress code.
Toni's Surf &Turf Restaurant - A la carte restaurant serving a delicious variety of meat, fish, and vegetable dishes. Open for dinner only. Reservations required. Formal dress code.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Catamaran, kayaks
Nightly Activities & Entertainment:
Shows, Live Music, Disco
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
2842 Recommend
2842 past Apple Vacationers would recommend Iberostar Grand Hotel Paraiso to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5717reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Incredible
apnj2017,
Wed May 24 19:40:51 EDT 2017
Top notch from start to finish. Grand Paraiso was excellent in every way. I would go back in a heart beat. Always something to do, food is good and service even better. Staff works hard and are eager to please and very accommodating. If you do go, change $100 in singles and tip around, staff works hard and undoubtedly paid poorly- they appreciate the tips and you will get the extra attention.

The Grand, again...
Kevin K,
Wed May 24 10:41:37 EDT 2017
The Grand… again. This will be a 5-star review. I’ll start off by saying this was our second time staying at this resort and we will without a doubt return again. Our stay was to celebrate our honeymoon from May 13th-19th. This trip we took 3 other couples with us for some ‘group honeymooning.’ When you stay here at the grand, you can expect the service to be of the highest quality. The accommodations are hands down the best you will find in Riviera Maya. As others have told us, we set the bar pretty high. Since this was our second stay, we asked to see if there was an upgrade available for the room. It turns out they had one opening for an oceanfront room (building 71). The cost to do so was worth it at the front desk, so we did. After all, we were celebrating our honeymoon! On this trip we encountered several staff that set themselves above and beyond. The main bar there’s two bartenders, Daniel and Gustavo. Daniel knows a thing or two about cocktails and horchata! He went out of his way to make my wife a horchata drink (spiked too!) on several occasions. Gustavo is just awesome. Nothing more to be said. Always our go to guy, willing to make sure you’re taken care of and happy. Our primary butler, Fernando did wonders for us. Pretty much guaranteed that everything was as it should be. Refilled our ice for champagne when it was requested (we had a lingering champagne bottle we just couldn’t get through when we got back to our room at midnight). Big shout out to Victor as well. He provided us with a romantic turn down service on one of the nights. This included rose petals on the floor to the bed, hot bubbly water, candle lit hallway, and a bottle of champagne which we both very much enjoyed! ;) On our prior trip, we encountered Octavio. This guy is awesome. My friend and I were sitting down having lunch and he asked if we wanted some sorbet. We said yes, but quickly finished and wanted to get back to the pool. Octavio, took it upon himself to hunt us down. No words to describe this. We had the opportunity to see him on this trip as well. I told him I like my food *very* spicy. He made sure that this happened. Sure enough, fresh habaneros to the rescue! Leslie was one of the activities members. She was extremely informative of what things were going on and very eager to get us involved in the action! We mostly declined because we we’re there to relax and ‘not play sports.’ Just a personal preference. So glad to know we weren’t being excluded from anything. Mid week, we played a round of golf. Well, tried to anyway. One of the nicer courses I’ve played on to be honest. We did this with another couple. I believe we bailed out on hole 7. It was pretty hot that day and we decided it was better to stay hydrated be by the pool. The drink cart could have been a little more frequented. We only saw it once during our time on the course (and had to ask). Typically, I’m used to seeing them probably once every 45 minutes or so. None of us are very good at Golf so that probably had *some* to do with our early departure. Fun nonetheless. On Thursday of our trip, we got the couples Mayan massage. Pretty close to the best massage I’ve had. My wife had Yasmin and I ended up with another therapist. I wish I could remember her name or I would mention! She did excellent work on my back and shoulders. I asked for deeper pressure which she was happy to provide. The added hot stones were a nice touch. Our last evening, we ate at the Mexican restaurant La Brisa for dinner. Felix was our primary waiter with Juan being there as well. Both of them provided exemplary service to our party. I cannot thank them enough for making our last night spectacular! We left before the rest of our party and missed the tableside mayan coffee. I was more upset about this than I should have been but oh well. I won’t forget it next time. I’ve found that personally the daily poolside grill is my favorite lunch. I have a passion for grilled food. I got a burger with garlic on it and it was excellent. I highly recommend asking for the same. Fresh guacamole on the side with pico and hot peppers. One of the days they had pork & pineapple tacos. Delicious. I asked for 1 taco and she told me I wanted 2. Yeah, Olivia was right. I ate both and had a burger after as well! Also, there’s a hidden gem off the grand property which I highly recommend you visit at least once. I know, hard to believe wanting to leave the Grand but the taco bar by the shopping center has the most authentic street tacos you’d expect in Mexico and they are delicious. The pulled pork ones ended up being my favorite and sad that I didn’t learn about this until late in our trip. The only issue(s) we can comment on is our in room phone went dead on night 5 and I had some difficulty ordering room service. Late night room service is a must and I highly recommend the club sandwich. One of the best I’ve personally ever had. I probably ordered this 3 times through the week. Fresh grilled chicken and bacon. The fries are also pretty good. We did encounter some beach squatters on our trip. My friend and I went to lay down on the beach, found some unused chairs (which didn’t have anything on them) and about an hour later, a rather rude woman comes over to disturb us and complain that she had “reserved” these chairs we were sitting in since 8AM. Bear in mind, it’s now 1130AM. We apologized but said there was no indication they were for her. It’s also Grand policy that you cannot reserve beach chairs, so my recommendation is to go early and stay late. If your butt isn’t in the chair it’s not yours to have. The wifi signal could have been better in our room. The main building we didn’t have any issue, or on the beach near La Brisa. We aren’t necessarily there to be on our phones, but its worth mentioning. Next trip, remind myself to pay more attention to the pool bar tenders! The problem here is mostly me. I’m too caught up in having a good time getting my drink on and conversing with my friends. They’re just so damn happy to make you drinks while ensuring you’re having a good time. It’s hard to stay focused with all that rum and tequila in your face!

Happy wife, happy life!
gtherm, Champaign, Illinois
Tue May 23 18:05:00 EDT 2017
As I write this, 3643 of 4456 reviews – over 80% - rated the IB Grand as “Excellent.” There’s a reason for that. You will love it here. Worried that it’s not worth the cost? Don’t be – its well worth it. This was our second trip to The Grand and we will go again. The wife is celebrating one of those milestone birthdays later this year and we splurged a little for an oceanfront room for the week. She actually said that the Iberostar wristband she wore all week was her most expensive bracelet ever but she would have rather have had it than an equivalent diamond bracelet. Happy wife, happy life. The Ritz Carlton hotels have a motto that goes “We are ladies and gentlemen serving ladies and gentlemen.” Iberostar must have translated that motto into Spanish and trained their staff accordingly. We have never been treated so well at any hotel – including Ritz-Carltons. I swear, if we had wanted roasted goat with gopher sauce, these folks would have found a way to serve it up. The service was friendly, but very professional and very high quality. You can read all about the restaurants, the facilities, and the food in other reviews. For the most part, everything was fantastic. Even beach drink service – a weakness at most resorts – was outstanding. Jonathan took care of us most days as we sat under an oversized palapa in a padded chair. I never had to get off my backside. Judging from the bathroom scales on my return to the USA, I should have gotten out of that chair more often! In addition to the service, the facilities are magnificent with astounding views, top notch pools, and upscale bars and restaurants. There’s little not to love, but there were a couple of issues that were a bit distracting. Our shower – particularly during busy times – ran very hot and then very cold within a few seconds. We were asked to consider a massage at least 5 times a day when we sat on the beach. And the vendors selling silver, sunglasses and fake Cuban cigars on the beach were as thick as flies. One vendor (not associated with the hotel, obviously) let us know he sidelined in recreational substances, but compared with Negril, Jamaica ($5 for a rolled one, mon!) this was very minor. However, we were never pestered about time shares or vacation clubs by anyone. Finally, the butlers and concierges are fantastic. Want extra Budweiser (and yes, they have all kinds of American beers including Bud Light. In cans. Yick. ) in your room fridge? Just ask. We very much appreciated Hilde and Jhonny in building 70. This was one of my favorite vacations ever. Thank you, Iberostar. Bueno trabajo.

Everything was perfect except for our room
rycornell, Atlanta, Georgia
Mon May 22 16:52:06 EDT 2017
This was our second visit to the Grand. Our first was two years ago and we have been waiting to return ever since. It is easily the best all-inclusive resort we have visited. Everything about the resort is described in my initial review and so I will only highlight the differences that stood out this trip. This time around, we noticed that check-in went a lot smoother and faster. Everyone at the front desk was helpful and clear in explaining our accommodations. At check-in, we were told that we qualified for a free room upgrade and that we would be in a pool front room on the first floor. I had to sign an agreement to accept the upgrade. (On our first visit, we were in room without a view on the second floor). After we got settled in the room, my wife mentioned that she didn't like the smell. It was a wet, mildew like smell. We asked for another room. They took us to inspect another room, which was also on the first floor, but did not have a pool view. This room also had the mildew smell, but not as strong as our original room. The offered to bring us an aromatherapy oil diffuser to help with the smell, so we just stayed in the original room to see if the oils would help. They did end up making a big difference in the smell. That was just the beginning of the the issues we had with the room. Later that day we hoped to iron our clothes for dinner only to discover that there was no iron. That night, we tried to turn down the AC because it was a little warm. After a call to housekeeping, they explained that the AC is not allowed to go below 22 Celsius (71 F) in order to save energy. However, they made an exception for our room and allowed us to set it to 18 Celsius (64 F). One day we tried to order room service but could not find the menu. After another call to housekeeping, they said that there should be a big brown book in our room that includes the room service menu and all of the details of the hotel. We did not have that book. When our aromatherapy diffuser ran out of oil on the second day, we asked for more oil. They said they would bring more oil but never did. We asked multiple people every day of our trip for more oil but it never arrived. Despite the multiple calls to housekeeping and never having the oil replenished, the staff was responsive and tried their best to appease us. One positive about this room is that it was steps away from the serenity pool and steps away from the breakfast buffet restaurant. I'd like to hope that we just had bad luck with our room this trip. This will not stop us from returning.

Serenity With A View
BrentInProsper, Prosper, Texas
Mon May 22 14:53:29 EDT 2017
No crowded beaches, no chicken fingers, no squeaky beds or bad service, sorry... However, we did have a beach front, ground floor suite with a butler on call and an amazingly quiet, peaceful week in paradise. Sound good? This hotel spoils you with amazing food, grand suites and personal service 24 hours a day. We will be going back. I had a cuban cigar, an aged scotch and a 4 or maybe 5 star dinner in one night. The only cost was the price of the cigar. The host even offered me the bottle of scotch for my room. My wife and I traveled here with two other couples and spent 5 days being spoiled and recharging. It was worth every penny. Kids are not allowed, so get mom and dad to sit with them and then run away to the beach. You will thank us when we meet you there...



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