Cancun

Iberostar Grand Hotel Paraiso


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All Inclusive    

Crystal Award Winner: Best All-Inclusive Resort, 2015 & 2016
Crystal Award Winner: Best Destination, 2015-2016

Exceptional Values!

Golf: Guests staying 3-4 nights receive one Free round of golf per person, per stay. Guests staying 5 nights or more will receive two Free rounds of golf per person, per stay. (Cart mandatory and extra fees apply).
Honeymoon: Bottle of Champagne, Fruit platter, IBEROSTAR gift, special turndown service and room upgrade (based on availability).

IBEROSTAR's Grand Collection: Hotel of hotels, the award winning IBEROSTAR Grand Hotel Paraiso is among the most upscale resort hotels in all of Mexico and the most prestigious within the IBEROSTAR Paraiso complex with its breathtaking neo-classic design. Every room is a spacious junior suite and is equipped with a Jacuzzi for two. This adults-only luxury 24-hour all-inclusive resort in Riviera Maya is designed to fulfill your every need and exceed your every expectation. Indulge in gourmet dining and absolute comfort with unparalleled service. This resort features four a la carte restaurants, a pool restaurant, three pools, shops, a beauty salon, a world class, state-of-the-art spa, and butler and concierge in each building.

IBEROSTAR Resorts have always been recognized for their amazing cuisine, and the IBEROSTAR Grand Paraiso is no exception! Four specialty restaurants include Italian, Gourmet, Tepanyaki/Teriyaki, and Steak/Seafood dishes which will delight your palate. Feel like a romantic night in? Take advantage of 24-hour gourmet room service. All drinks are premium brands in six bars and lounges. Butler waiter service at the beach and pool means you don't even have to leave your chair!

There are many activities to keep the active traveler busy. During the day take advantage of the non-motorized watersports, aerobic classes, and tennis, all of which are included. Play great golf in an incredible setting at the 18-hole, par 72 IBEROSTAR Playa Paraiso Golf Course. Every evening, enjoy shows, live music, and the disco.

IBEROSTAR Grand Hotel Paraiso, synonymous with luxury and style, is the perfect place for unforgettable vacations, weddings, and honeymoons.

Find out more about IBEROSTAR Hotels & Resorts. Learn more about Riviera Maya.
HOTEL LOCATION
Iberostar Grand Paraiso laps the shores of Playa Paraiso and is located only 30 minutes from the Cancun International Airport.
Address: Km. 309 PLAYA PARAISO
QUINTANA ROO


MX
Local Phone: 011529848772800
Toll Free Phone: 1-888-923-2722
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Concierge
Disco / Nightclub
Pools
Number of Pools: 3
Outdoor Pools: 3     Indoor Pools: 1
Swim-up Bar
One salt water pool with swim-up bar, heated indoor/outdoor pool with a retractable roof and lake pool. Beach and pool butlers.
Golf: ONSITE
Playa Paraiso Golf Club
Designed by P.B. Dye.
Holes: 18
Club Rental Fees: $
Water Sports on Site
Scuba: Additional Charge
Snorkeling: Complimentary
Wind Surf: Complimentary
Health Club / Spa
Nautilus Equipment: Complimentary
Sauna: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
An Adults-Only Luxury All Inclusive Resort in the Mayan Riviera is designed to fulfill your every need and exceed your every expectation. Elegantly crafted all-inclusive blend of luxury, gourmet dining, and absolute comfort with unparalleled service. This property features four a la carte restaurants, pool restaurant, three pools, shops, and beauty salon. World class state-of-the-art Spa. Butler and concierge in each building. WiFi is free throughout the building. Beach:
Total Rooms: 310
Year Opened: 2006 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Adults Only.
ROOM TYPES
SUITE OCEANFRONT
Suite includes one king bed or two double beds, a fully-equipped marble bathroom with a whirlpool tub, and a private balcony with ocean views. Suite also features luxurious amenities, complimentary access to Spa Sensation wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
VILLA
Luxurious bungalow villa with 1 king bed, a large living room and a private terrace with garden view. Private swimming pool and outdoor garden area. Villa also includes luxurious amenities with pillow menu, bathrobes and slippers.
1 King Bed Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE
Suite includes one king bed or two double beds, a fully-equipped marble bathroom, and a private balcony or terrace with garden or jungle views. Suite also features a whirlpool tub, turndown service, access to Spa Sensation wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE POOL VIEW
Suite includes one king bed, a fully-equipped marble bathroom, and a private balcony or terrace with pool views. Suite also features a minibar, luxurious amenities, a whirlpool tub, access to Spa Sensations wet area, and more.
1 King Bed Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUPERIOR SUITE OCEANFRONT
Suite includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony or terrace with beautiful oceanfront views. Suite also features luxurious amenities, nightly turndown service, and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUPERIOR OCEANFRONT CORNER STE
Suite includes one king bed, a fully-equipped marble bathroom, and a private, wrap-around terrace with oceanfront views and a whirlpool. Suite also features luxurious amenities, complimentary access to Spa Sensations wet areas, and more.
1 King Bed Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUPERIOR SUITE
Spacious suite includes one king bed or two double beds, a fully-equipped marble bathroom with a whirlpool tub, and a private balcony or terrace with garden or jungle views. Room also features luxurious amenities, complimentary Wifi, and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite

OTHER INFO
Bathrobes
24 Hour Room Service
DINING
Iberostar Grand Hotel Paraiso features 1 meal plan options:
All Meals, Drinks & Tips
There are 5 Restaurants at Iberostar Grand Hotel Paraiso:
Haiku Japanese Restaurant - A la carte Japanese restaurant. Open for dinner only. Reservations required. Formal dress code.
Latelier Gourmet Restaurant - Gourmet local and international cuisine served a la carte. Open for dinner only. Formal dress code.
Venezia Italian Restaurant - Traditional Italian cuisine served a la carte. Open for dinner only. Reservation required. Formal dress code.
Belle Vista Buffet Restaurant - Full buffet-style restaurant open for breakfast, lunch, and dinner. Casual dress code.
Toni's Surf &Turf Restaurant - A la carte restaurant serving a delicious variety of meat, fish, and vegetable dishes. Open for dinner only. Reservations required. Formal dress code.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Catamaran, kayaks
Nightly Activities & Entertainment:
Shows, Live Music, Disco
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
2842 Recommend
2842 past Apple Vacationers would recommend Iberostar Grand Hotel Paraiso to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5578reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Fabulous 20 year anniversary!
OriginalJMan,
Mon Mar 27 15:37:57 EDT 2017
We loved every moment of this trip. The Grand was quiet and clean, just like we wanted. We were celebrating 20 years and wanted a place we could relax on our own time. The front lobby staff was outstanding especially Lliuva. She was extremely accommodating and welcomed us to celebrate our time. We stayed in the oceanfront 70 building and I would recommend this for anyone staying. The butler service and views are outstanding. There is enough privacy on your balconies to enjoy the scenery and still have time together. The poolside bar is outstanding and Humberto will make your stay even better with his perfect Don Julio blanco margarita. I read reviews how the bar did not serve good drinks, and I must disagree. Humberto and the team were outstanding. The overall pool atmosphere was exactly what we were looking for, not too rowdy and not too quiet. They were great. I encourage you to take advantage of the free rounds of golf. We played a wonderful round on a challenging, yet fast course. Layout was perfect. Go on a full stomach or bring a snack, as the clubhouse is not at the turn. Very nice resort course. Food was great. Breakfast outside every morning at the buffet was great. Plenty to choose from and everyone ready to get you anything you desire. Get your reservations before you arrive via email for dinner. They will allow one reservation per restaurant to be booked on line. Take a walk to the other parts of the resort to enjoy some different scenery, but nice to always go back to the Grand area for relaxation. People have commented on the rocks on the beach. This is over exaggerated! Nothing like the rocks on the Mediterranean. These are areas where there are some large boulders on the beach that one can easily navigate around. The beach is 90% white sand that you can walk around barefoot. We will return. They did an outstanding job and we have no regrets at all.

Third time.... a Grand Charm
paulsurf, Atlanta
Mon Mar 27 12:56:04 EDT 2017
This was our third visit to the GP and we have as well stayed 3 times at the Grand Rose Hall Jamaica and once at the Grand Barvaro in Punta Cana ( heading there in May for visit # 2). Needless to say we are fans of Iberostar Grand properties. We just got back ( March) from the Grand Paraiso and it was indeed a third time charm. Booked for the 3rd time Ocean Front Building 70 and were on the second floor. Would highly recommend paying the addition for one of the two Ocean Front buildings...the view is killer ! Made our first 4 nights dining prior to arriving and Haui Arriaga was most kind in getting us our times . Booked the remaining evenings with the concierge . We prefer the ala carts and alternated multiple evenings at the Steak, Italian, French and Mexican....All were as in the past surburb from the service, ambiance, presentation and culinary experience. We did the beach la Vista lunch each day after a wonderful time at the pool. As in the past the drink service was excellent and the guys at the pool bar were quick to please and friendly. Plenty of Don Julio Reposato ...as always call your finest brand as they have it. We tipped all the staff from bars , dining, butler , room service and house keeping. Bring plenty of singles and reward the staff as they all derseve it! A thanks to Pricllla who prior to our arrival helped with my room request and made the check in automatic. Hats off to our butler Joannna for making sure our requests for the mini bar were always replenished and being so cheerful and caring to make sure everything was right. The property is still extremely well kept and there is more shining marbel here than the Taj Mahal. We are very well traveled and have high standards ...I can confidently tell you the Grand Paraiso will not disappoint !! We shall return.

When there is a problem - their solution is to charge more!
joditalking2u, Union, New Jersey
Sun Mar 26 16:50:45 EDT 2017
Food was alright. But, there was a booking problem and the only solution was for me to pay an extra $480 to get the room I wanted. This was my third trip to an Iberostar property in the last year so you would think they would have accommodated me. No, they made me pay. Well, this is the last time I am going to one of their properties!

Winner! Winner! Winner! All around!!
Karl P, Washington DC, District of Columbia
Sun Mar 26 06:54:52 EDT 2017
Just got back from a wonderful week at the Iberostar Grand Paraiso. Once again, the hotel exceeded all expectations. Plenty of repeat guests. All dinner reservations requests were met. The entire staff was more than accommodating and helpful at all times. Service at all restaurants was always over the top. Premium alcohol served and all food cooked and presented to perfection. Special thanks to Concierge Jared, Butler Vincent, Kitchen staff Olivia and Alberto. Also thanks to Israel and Angel from the restaurants (Supervisor, a true professional). The staff at this hotel really care about making your vacation the most memorable and comfortable vacation ever. I would highly recommend an Oceanfront room. It was nice meeting guests from other parts of the USA and the world. Nice meeting Beverly and Bob from Pinehurst, NC. Wonderful couple! We booked this trip through Beach Bum vacations. I had never heard of them until I read some comments from other people. I sent a message, got a prompt response and booked the trip all through email and phone conversations. Their prices were lower than my normal agent. Steve Curnow was always accessible and informative in every aspect, even while at the resort. I can't give enough praise to him and his company. All around, I I would highly recommend this resort to anyone and recommend Beach Bum Vacations ( no advertisement :) ). I've been to all of the hotels in the Grand Collection and this one was awesome!!! I will definitely be back.....as usual. Thanks for everything!!!!!!

WOW, WOW AGAIN, BUT THEN!!!!
julie f, Leeds, United Kingdom
Sat Mar 25 19:15:02 EDT 2017
Stayed as a couple for fourteen nights in March. Unfortunately, I was ill for first five days, nothing to do with Hotel, and doctor in hotel complex was excellent. During illness used room service which was first class, food superb and delivered quickly. Recovered enough to enjoy rest of holiday. We have stayed in numerous five star hotels all over the world but have to say that this was la creme de la creme! Absolutely superb for food, beverages, service etc. Somebody else stated that if you have anything to moan at then there is no hope for you, and you should remain at home, and I have got to 100% agree. We stayed in an ocean front room, and it as worth every extra penny(or should I say pounds, pounds, pounds!!!!!!) it does require a refurb but would still book again in present condition. I won't get to the "but then"points yet because I do not want to deter any one from going to this hotel because all in all it is absolutely fabulous and we would certainly return. However, we did have a few issues, which in all fairness were addressed but only on the penultimate day of our stay. I won't go into all the boring details but but to briefly summarise, on at least five occasions, we could not gain access to our room via our key card and had to go back to the concierge desk for them to let us into our room, we NEVER saw or heard from a butler for the entire duration of our stay, other than when we checked in, and one day our room had not been cleaned and having complained we let the cleaner in when we went out for dinner at 7.45pm, when we came back at approx midnight, our door was open and ajar!!!!!!! Fortunately, whilst passports, money etc was locked in the safe, we did have iPads, kindles, phones, expensive clothes, shoes, handbags etc on display, but fortunately, nothing was missing. Needless to say, we did report the incident but the the staff did not seem as concerned as us with the incident. I can honestly say that in any hotel we have ever stayed in, albeit five stars or less, never have we come back to an open door!!! We did eventually speak to the assistant general manager, who was as shocked as we were, and apologised profusely and she accepted that this was not a normal occurrence of a hotel of this standard. I really wish that I could stop there with the negatives, but unfortunately as I have returned home and unpacked, I have now found that I am missing two items. A Chistian Loboutin perfume, which being a bit of a perfumeholic, I KNOW I packed, and also a bikini which again, I am 100% sure I packed. we did leave our suitcases packed and open whilst we went to the beach for a few hours on the day of departure. We also checked every drawer, etc when we left. If I am mistaken on these two points and the items have been inadvertently left behind, then I am pretty sure that the hotel management will contact me to return them, and if so, then I will certainly update this review. To finish this rather drawn out review!! Despite the the negative points, please do not be put off from booking this hotel, it really is the absolute best,and I just think we were a little unlucky, but again despite this, I would still rebook the room we had, Ocean Front 7122, as it was in a great position with the most wonderful view. The only reason I have given four stars is the unfortunate circumstances of our stay, but I am sure that this is not a normal occurrence, and as said before, we would still return to this hotel, and would have no hesitation in recommending it to others. Definitely one of the best five star hotels on the planet!!!!!!! Thank



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