Awesome trip for a group of friends.
Great time. Friendly staff. Great food. Went as a group of 8, check in was easy, stayed for 7 days and had a blast! Great service at all bars and restaurants. Highly recommend you check this place out. Massive pool with a lazy river you can just slowly float down and enjoy your drinks :)
Wow, i just returned from a 6 day trip with my wife and I have to say the choice to do the adults only Grand hotel versus the other family oriented hotels was well worth it.
First, the resort itself is part of the 4 unit Iberostar Paraiso, except this one is barely 10 years old so completely modern and beauitfully furnished. Oh, and it has AIR CONDITIONING everywhere you go inside. Not the cheap "we turn it on it must not be working right" version you get at some places in 90 degree weather, legit AC. Considering most meals are buffet style, which i will get to shortly, the dining in AC part is well well worth it.
The rooms are well appointed, jacuzzi tub, king sized bed, private balcony with a fun swinging bed thing and duel sink bathroom.
The Grand has lots and lots to do, more than you have time for really. Kareoke room, cigar room, lobby bar, pool bar, and absolutely amaing pool spa with different jets, two buffets, 4-5 a-la carte restaurants, all of which are good, with some being great. there is one issue with getting reservations at the a-la cartes, you have to book early or go on a waiting list, but actually after our first night at the buffet we canceled a couple a-la cartes to go back as it was fantastic. full drink service everywhere you go, including a well stocked mini bar.
at the Grand, all drinks are premium. grey goose, jamison etc. We heard the hotel was 60% at acapacity, so in reality it could have been more packed just to liven it up a bit, but we had an amazing time making friends at the pool, seeing their nightly shows, and having fun times with the Star Friends. These guys will get you into the pool games, beach volleyball, archery, shooting... genuinely a fun time to be had by all. my wife was better than me at archery which was kind of upsetting.
the Grand includes free golf on their course which was great. a challenging one with rentals available, callaway XRs, which was sweet.
overall, I would 100% go back and hopefully will get to do so next year.
cute raccoonlike animals roam the property as well as lots of iguanas, dont be shocked. the beach was clean white sand in turqoise water, no seaweed for us in late June.
-food is really on point, above and beyond not only what you expect at an all inclusive but on vacation in general
-beautiful modern and clean facilities
-daily and nightly entertainment, no need to leave the resort
-premium drinks wherever and whenever you want
-great staff eager to please, not bothered by requests nor looking for tips
-WIFI worked everywhere, room, pool, spa, lobby, everywhere with little interuption
-readily available water bottles anywhere you go
-a-la carte restaurant reservation process stinks
iberostar playa paraiso, im coming back baby!
We stayed here July 2-6 for the 12th time. Honestly we never thought it could get any better but it did. Over the top on every level.
We joined The Club a year ago and it has paid off. Private SUV waiting for us at the airport, quick and easy check-in and every single detail handled for us. We never heard the word NO. We made dinner reservations prior to arrival. Every evening we had a hot bath waiting for us, cold beer iced down, snacks and roses or towel display on the bed.
We stayed at the main pool or beach most days but did take advantage of The Club area at the beach on the 4th and were treated like royalty.
We absolutely love the staff here! After 9 years, most of the same faces are still there which speaks highly of management and how well they care for employees. These people made our week and are responsible for why we return again & again.
Alfredo at The Club- He took excellent care of us the entire week. The Butlers- Annuar, Victor and Henry- always available and willing to do whatever you need.
Olivia the chef- always smiling and asking what you like.
Israel and David, dining room Captains. So nice and friendly.
The bartenders at the pool: Umberto, Roberto, Alberto- these guys work their butts off and you never see them take a break or complain. The servers by the pool: Olivia and Latecia! Always beautiful, smiling and helpful!
HUGE THANKS TO RICARDO -the pool concierge. Wow. This guy loves his life and his job and it shows. He goes non stop all day long into the night. He will be the GM one day.
The bellhops/golf cart drivers that take you to the room, transfer luggage, provide transportation --Oscar & Ricardo.
The Star Friends: Eder and his staff go all day and night. Thank you.
Amazing honeymoon despite an early hiccup...Five stars nevertheless. Comparison to Excellence Playa Mujeres.
I apologize in advance for the length but if you want details, I have them!
My husband and I had a two week Mexican honeymoon in June of 2014 (yes this is a much delayed review :) We arrived from our private airport transfer (which was supposed to be a luxury vehicle with champagne and was instead our own minivan sans beverages, but I don't believe that one is on Iberostar at all), and were greeted with lovely drinks at check in and with a nice cold towel. In the main lobby there is a beautiful seating area which features wonderful music at night, as well as a small cafe area where you can fill up on finger sandwiches and pastries. All were yummy. There was a cookie in particular my husband and I fought over. We arrived before standard check-in time to get our trip started early and were asked if we wanted some lunch while we waited for our oceanfront corner Jacuzzi room. We went to the buffet and marveled at the gorgeous and expansive grounds along the way...it felt like we were in Europe. It was gorgeous. The buffet was simple but ample. Lobster was a daily treat made fresh from the grill, as were any meat of your choosing. The guacamole was life-changing, and I kid you not. Not all guacamole's- even if Mexican made- are equal. We went to Excellence Playa Mujeres the following week and their guacamole was not on par by any means.
After lunch, we walked back to the front desk and were told our room was ready. We were driven there by golf cart along with our luggage. The resort is large enough where the concierge (which is included with every room) will order you a gold cart for transport to the main lobby where the restaurants are also located, if you don't feel like a walk. This would apply to beachfront rooms near the main pool. It's still a perfectly lovely walk without the golf cart, but a wonderful convenience. The resort is set up in almost a long line: lobby with restaurants connected to standard rooms with pool or garden view, the quiet chlorine pool which is also large is on the right of these rooms, and then there is the huge main saltwater pool where we spent most of our time, and then the beachfront rooms to the right with the buffet to the left. The left beachfront area was also where the private villas were located although they had no view of the beach. On the beach, four other resorts were located to the left...at the Grand, you have privileges to all the other resorts (some of which had a better beach as this beach is slightly rocky) but they cannot use the Grand facilities or visit the Grand. We did not partake and found the Grand as ample.
In fact, when you drive into the resort you drive into an enormous compound and drive past all the other Iberostar resorts. There is also a large convention center and outdoor mall on site which featured gift shops, other interesting shopping (i.e., jewelry, boots, and leather goods). The mall also featured a spa, ice cream shop, AMAZING taco shop, and space-themed nightclub which we never got around to visiting. There was a long connected golf-cart shuttle which would transport guests to and from the resort to the shopping plaza. Seriously, try the tacos. We went there several times for lunch as they were that good. Beer is also available. The spa is for all guests at any of the Iberostar resorts and the Grand also has a separate spa on site which is undoubtedly has the most beautiful and expansive hydrotherapy pool I have ever encountered. It was amazing and free for all without reservation (unlike at Excellence). The services at the Grand Spa were more "exotic" and way more expensive than the general spa but the atmosphere distracted me from the cost.
When I say I had an early "hiccup" I mean that I had an awful slip and fall on my first day. Needless to say the right side of the right foot and left side of my left foot were already numb from the heels at the weeding (they were numb the whole week actually)...around 6:00 p.m., we went into the pool as it was our first chance to get in a swim. We were not aware the pool closed and were not told we could not go in. In retrospect, closing a pool at 6:00 p.m. is an inconvenience especially on excursion days, but as we did not know, we went in. The swim was wonderful and the pool looks right onto the adjacent beach. Gorgeous! There is wood decking around the pool. As I exited, I did not see a small sign rather far away that said something about either not coming in or wet floor. I still don't know what it said. Apparently, they had just stained the wood floors and I slipped on the deck and fell badly. I think I broke my pinky toe walking was so painful all week. What upset me was a large group of maintenance workers were off to the side laughing at me. No one offered to help. By the time I got up and showed up to my concierge desk (which was very close), a manager was curiously there (coincidence? IDK!)...they got me a towel and soap as I was literally brown. They offered to dry clean my bathing suit at no cost. I explained the workers watching, laughing, and doing nothing. I was in pain. This was not a great start to a honeymoon. The manager ultimately gave us $300.00 spa credit and 2 1/2 hour massages (a couples massage). This did not make me very happy but it was a nice gesture. Concierge treated us well throughout our stay and helped us book the appointments and restaurants etc...their treatment, service, and the overall service of the staff and manager made us feel great and helped ease the pain and embarrassment and anger caused by this incident.
Now, for the really specific and important stuff...
The room: We had the corner Jacuzzi oceanfront suite on the ground floor. You walk into an area with a table and a chair where information and honeymoon tee shirts were left for us. It was great that room service could walk in without being "in" so we could be dressed for their arrival. Then, the doors open to a long hallway with a beautiful spacious bathroom on the right, followed by the bedroom area with the most comfortable mattress in the world, sitting area which was one step down, and then huge truly ocean front balcony (not all ocean front rooms are equal). The room was furnished exquisitely and gorgeous. The bathroom had two vanities, one on each end, a jetted tub, and a small shower. Toilet behind a glass door and there were shuttered doors to the bathroom overall. They constantly decorated the room and bathroom and drew us baths! It was amazing. I will post the photos soon, it was spectacular! The balcony was huge and gorgeous! The jetted tub had some issues working and at times I did not feel it was the cleanest but we did enjoy it a few times and maintenance did come when asked. Bar was fully stocked with alcohol and non-alcoholic beverages and snacks...chips and things. They left us champagne and sweet treats in the room regularly and it was an wonderful surprise each time. We felt truly special. And to reiterate...the bed is amazing!!!! (Excellence was hard as a rock in comparison).
Food: wonderful. Small portions and European style, but you can order whatever you want if you want more. It's vacation! French and steakhouse were the best. As usual, hibachi was the worst (too salty). Buffet was delicious. Taco's at the shop in the plaza were amazing! Room service was limited in options (As is typical) but delicious! The food was much better than Excellence, although the breakfast was a bit more Americanized there which I did not mind. The Grand had the best fresh made fruit smoothies at the buffet! And even at night for dinner, the buffet appeared elegant and had quality food.
Grounds: Spectacular. Main pool was awesome and not too loud or partyish, although there were fun activities and games there. The interior of the resort was regal, that's the best way to describe it.
Overall, we would absolutely come back. We came here then Excellence, and I think that doing it as we did...we were not able to appreciate Excellence as much as we were so stuck on the Grand and compared everything to the Grand. The Grand was true luxury. Five stars. Great resort! Great spa and spa pool! I miss it so much! The best part...it really was all inclusive. No offers to pay extra for "club" service or concierge...it was already included. I did not feel as though I had to spend more to get the best experience. All guests were basically equal and even the basic accommodations were top notch and luxurious.
We had a great time at this resort. The salt water pool was amazing. I tried the free scuba diving lessons at the pool which was great. The entertainment was nice and the rooms were excellent. The food was good. The staff needs to be more informative to new guest who visit for the first time as we had to ask and walk around to find certain areas the first two nights. Overall this is a really nice hotel and we would visit again.