Cancun

Iberostar Grand Hotel Paraiso


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All Inclusive    

Rated "Best Staff and Service - Mexico" by Apple Vacationers in 2017.

2018 Exceptional Values
Golf: Guests staying 3-4 nights receive one Free round of golf per person. Guests staying 5 nights or more will receive two Free rounds of golf per person (Cart mandatory and extra fees apply).
Honeymoon: Bottle of champagne, fruit platter, Iberostar gift and special turndown service.

Iberostar's Grand Collection:Standing majestically on the shores of Riviera Maya, no expense was spared in creating this all-inclusive playground reserved exclusively for adults. Experience the ultimate in luxury at the Conde Nast award-winning Iberostar Grand Hotel Paraíso. Here, personalized butler service fulfills every whim. Dining is unforgettable. A world-class spa melts the world away. Each suite is, in a word, spectacular. Stunning architecture, endless spoils, worlds of flavors, and international delicacies await those fortunate enough to find themselves here.

Iberostar Resorts have always been recognized for their amazing cuisine, and the Iberostar Grand Paraiso is no exception! Six specialty restaurants include Italian, Gourmet, Tepanyaki/Teriyaki, and Steak/Seafood dishes which will delight your palate. Feel like a romantic night in? Take advantage of 24-hour gourmet room service. All drinks are premium brands in six bars and lounges. Butler waiter service at the beach and pool means you don't even have to leave your chair!

There are many activities to keep the active traveler busy. During the day take advantage of the non-motorized watersports, aerobic classes, and tennis, all of which are included. Play great golf in an incredible setting at the 18-hole, par 72 Iberostar Playa Paraiso Golf Course. Every evening, enjoy shows in the theater, live music, a disco, and a casino. And of course, if you feel like experiencing the amenities at other Iberostar properties, you can enjoy exchange privileges with Iberostar Paraiso Maya, Iberostar Paraiso Lindo, and Iberostar Paraiso Del Mar.

Iberostar Grand Hotel Paraiso, synonymous with luxury and style, is the perfect place for unforgettable vacations, weddings, and honeymoons.

Find out more about Iberostar Hotels & Resorts.
Learn more about Riviera Maya.
HOTEL LOCATION
Iberostar Grand Paraiso laps the shores of Playa Paraiso and is located only 30 minutes from the Cancun International Airp ort.
Address: Km. 309 PLAYA PARAISO
QUINTANA ROO


MX
Local Phone: 011529848772800
Toll Free Phone: 1-888-923-2722
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Concierge
Disco / Nightclub
Pools
Number of Pools: 3
Outdoor Pools: 3     Indoor Pools: 1
Swim-up Bar
One salt water pool with swim-up bar, heated indoor/outdoor pool with a retractable roof and lake pool. Beach and pool butlers.
Golf: ONSITE
Playa Paraiso Golf Club
Designed by P.B. Dye.
Holes: 18
Club Rental Fees: $
Water Sports on Site
Scuba: Additional Charge
Snorkeling: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: 1 hour snorkleing equipment rental
Health Club / Spa
Nautilus Equipment: Complimentary
Sauna: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
An Adults-Only Luxury All Inclusive Resort in the Mayan Riviera is designed to fulfill your every need and exceed your ever y expectation. Elegantly crafted all-inclusive blend of luxury, gourmet dining & absolute comfort with unparalleled service. This property features four a la carte restaurants, pool restaurant, three pools, shops, and beauty salon. World class state-of-the-art Spa. Butler and concierge in each building. WiFi is free throughout the building. Beach:
Total Rooms: 310
Year Opened: 2006 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Adults Only.
ROOM TYPES
SUPERIOR SUITE
Spacious suite includes one king bed or two double beds, a fully-equipped marble bathroom with a whirlpool tub, and a private balcony or terrace with garden or jungle views. Room also features luxurious amenities, complimentary Wifi, and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE OCEANFRONT
Suite includes one king bed or two double beds, a fully-equipped marble bathroom with a whirlpool tub, and a private balcony with ocean views. Suite also features luxurious amenities, complimentary access to Spa Sensation wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
VILLA
Luxurious bungalow villa with 1 king bed, a large living room and a private terrace with garden view. Private swimming pool and outdoor garden area. Villa also includes luxurious amenities with pillow menu, bathrobes and slippers.
1 King Bed Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE
Suite includes one king bed or two double beds, a fully-equipped marble bathroom, and a private balcony or terrace with garden or jungle views. Suite also features a whirlpool tub, turndown service, access to Spa Sensation wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE POOL VIEW
Suite includes one king bed, a fully-equipped marble bathroom, and a private balcony or terrace with pool views. Suite also features a minibar, luxurious amenities, a whirlpool tub, access to Spa Sensations wet area, and more.
1 King Bed Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUPERIOR SUITE OCEANFRONT
Suite includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony or terrace with beautiful oceanfront views. Suite also features luxurious amenities, nightly turndown service, and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUPERIOR OCEANFRONT CORNER STE
Suite includes a fully-equipped marble bathroom and a private, oversized terrace with oceanfront views and a whirlpool. Suite also features luxurious amenities, complimentary access to Spa Sensations wet areas, and more.
1 King Bed Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite

OTHER INFO
Bathrobes
24 Hour Room Service
DINING
Iberostar Grand Hotel Paraiso features 1 meal plan options:
All Meals, Drinks & Tips
There are 5 Restaurants at Iberostar Grand Hotel Paraiso:
Haiku Japanese Restaurant - A la carte Japanese restaurant. Open for dinner only. Reservations required. Formal dress code.
Latelier Gourmet Restaurant - Gourmet local and international cuisine served a la carte. Open for dinner only. Formal dress code.
Venezia Italian Restaurant - Traditional Italian cuisine served a la carte. Open for dinner only. Reservation required. Formal dress code.
Belle Vista Buffet Restaurant - Full buffet-style restaurant open for breakfast, lunch, and dinner. Casual dress code.
Toni's Surf &Turf Restaurant - A la carte restaurant serving a delicious variety of meat, fish, and vegetable dishes. Open for dinner only. Reservations required. Formal dress code.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Catamaran, kayaks
Nightly Activities & Entertainment:
Shows, Live Music, Disco
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
2842 Recommend
2842 past Apple Vacationers would recommend Iberostar Grand Hotel Paraiso to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6244reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Many issues this trip
JASON J.
Mar 13 2018
Too many issues with airport transfer and instead of a van like we always get for non stop we were placed on bus and sat and waited 70 min at airport before leaving. Hotel was such low occupancy during a busy time is was eery. Only 2 out of 5 restaurants were open each night, reservations couldn't be changed/made for our last night, although open restaurants were dead. Will not be going back here and likely will not use Apple after the airport debacle and the attitude of Apple staff at the Cancun airport.
Customer Rating: 

TEST
Outstanding Hotel!
CHAD O.
Feb 07 2018
From the airport check in process, hotel, meals, bars, pools, butlers, maids, ets... our expectations were exceeded by far. The staff knew our names, knew our likes and tastes and were extremely pleasant at all times. Would recommend The Grand to anyone and I can't wait to go back. Best trip ever..
Customer Rating: 

TEST
ROBERT K.
Jan 22 2018
Needs more bars, entertainment started to late. Excellent that they took reservations for dinner.
Customer Rating: 

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CAREN F.
Dec 05 2017
So much about this vacation was terrific, but it was marred by the never ending tipping of the staff. They looked for ways to do something for us, even if we refused, and expected a gratuity. We had to hit the ATM three times during our stay.
Customer Rating: 

TEST
WILLIAM T.
Nov 19 2017
Hotel has regressed from new to 'fixed up' since our first stay, is due for a major refresh, as are most of the hotels in the area.
Customer Rating: 

TEST
Vacation done right
JAMES S.
Oct 20 2017
Iberostar grand pariso maya no need to go anywhere else.
Customer Rating: 

TEST
Outstanding hotel. Best all inclusive adults only in Riveria. Highly recommend.
MAX W.
Oct 09 2017
Excellent hotel. Absolutely outstanding rooms, grounds, facilities, pools,, restaurants, entertainment, service, etc. Outstanding. Beach is a bit rocky so wear aquasocks if you venture out into the sea.
Customer Rating: 

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LINDA R.
Sep 05 2017
HOTEL WAS KEPT VERY CLEAN AT ALL TIMES,ESPECIALLY THE BATHROOMS NEAR THE POOLS .
Customer Rating: 

TEST
THE BEST RESORT THAT WE HAVE EVER BEEN TO, even better than grand bavarro, grand paraiso has outstanding service
JOLANTA Z.
Sep 02 2017
THE BEST RESORT THAT WE HAVE EVER BEEN TO, even better than grand bavarro, grand paraiso has outstanding service
Customer Rating: 

TEST
Iberostar grand 15th visit
DAVID U.
Aug 31 2017
I always have a good time when going to this resort but on this visit my spouse got sick from the food and was brought to the hospital costing us two days of our vacation and $2000.00 in hospital costs. When we told the manager they did not seem to care. Also, our butler would insist on calling us at 7:00 in the morning waking us up and then would get mad at us because we would tell them that we were still sleeping, we live in AZ which puts us two hours. Shine, 5:00 a.m. Our time. Overall this experience was less than desirable to the point that I may never go back and that makes me sad.
Customer Rating: 

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FRANCISCO D.
Aug 02 2017
Very great place for vacation
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Iberostar Grand Hotel Paraiso Ocean Front Experience
i4nine, Fort Lauderdale, Florida
Thu Apr 19 13:55:01 EDT 2018
I had the pleasure of staying at the Iberostar GHP from April 8-15 for a ladies getaway. We received an upgrade to the ocean view suites as a courtesy from the resort, and between the view and service, I was not disappointed. The reception and attention was outstanding, especially from our butler, Bruno. He was very professional and friendly.Thank you for a job well done. The resort is amazingly beautiful and well maintained. The rooms are very clean and comfortable, and the food and drinks were outstanding, from the buffets, specialty restaurants and room service, I didn't want to leave. This was my second visit to GHP (5 Grand visits total). All staff members were very friendly, always speaking and willing to assist. I will definitely request the ocean front suites, for that repeat view and excellent service that was provided on my next trip. Thank you Iberostar for an amazing vacation.

Iberostar Grand Hotel Paraiso Excellent Experience
Ronda S,
Tue Apr 17 08:56:59 EDT 2018
My husband and I had the best Honeymoon! The service was top notch, the food incredible and the entire Hotel was extremely comfortable. The entertainment staff, (Ivan, Selina, and Oscar, to name a couple!) kept us having fun all week with games in the pool and dance lessons. The housekeeping staff, (Magda) made our room feel like a home away from home, Alberto BBQ'd the best Tuna lunch poolside and Alejandro in the lounge kept our drinks full with the most amazing cocktails! We also received excellent service from Catherine, our favorite Hostess in the restaurants and Inga, our Concierge in the Lobby. The only complaints would be our room was hot at night regardless of how we set the A/C and the presentation to become a member of Iberostar is misleading and too long.(It sucked nearly half a day from us.) Other than those two concerns we had a fantastic stay.

Friendly Staff and Beautiful Property
jolenep615, Los Angeles, California
Sun Apr 15 10:32:50 EDT 2018
This place is gorgeous and I really loved my stay. There were a few things that could use improvement, but overall amazing. Here is how I would break this down: Pros: Fantastic location, gorgeous beach, amazing pools and pretty good food (though I would say the Surf and Turf restaurant could use a bit of improvement, the rest of the specialty restaurants were pretty great), Also, the staff were fantastic. Particularly: Mauro, Zaira, Victor, Elizabeth (Eli) and a few others whose names are escaping me - on the Butler / Concierge Team, also at the restaurants Alfredo was a waiter I saw in several different places and Diego too, they were so friendly and attentive, there were a few others at the restaurants that were also great, but I can't remember all of the names. The Bars were also exceptional - fantastic margaritas of all kinds at the lobby bar (my personal favorite was a Banana margarita), the pool bar was also very good and all of the drinks at the restaurants and the house wines were really good too. The bed was comfortable, the view from my Ocean Front Room was perfect with the beach literally right outside my balcony. Cons: The hot water in the shower took forever to work and it didn't work at all in my tub (which I was disappointed about since it was a jet Tub and looked really promising). My safe wasn't working, they fixed it twice and then replaced it two different times and finally worked on the last one. The other con, and I know this is not just Iberostar, but several other resort chains, was the "free breakfast meeting to get the pitch to join the club" - I was at the Grand, so the breakfast was free anyway, the biggest bummer for me was feeling a little awkward about the hard sell pitch... Luis was very nice as were the others, but in all honesty, it was the one thing I could have done without on this vacation. I signed up for the club, but once I got home, I did the math and realized this just wouldn't work for me...

Excellent, Perfect, Amazing, Over the top!
Ray2k, Magnolia, Texas
Thu Apr 12 10:58:44 EDT 2018
Not being one to be too complementary, I can't say enough good things about this property> The Staff- Fabulous with lovely attitudes The Food- Better than any cruise or all inclusive that I've ever been. Quality is over the top The Room- Beautiful and well maintained. Lovely ocean view The Drinks- All top shelf liquor, beer and wine The pools- Beautiful The Golf Course- One of the best maintained golf courses I've ever seen. Perfect condition

Perfection
322josh, Hammond, Louisiana
Thu Apr 12 10:14:08 EDT 2018
If your not satisfied with your stay here you can’t be made happy. The staff go out of there way to insure every aspect of your stay is the best it can be. Daniel at the lobby bar is a true professional at his trade. Staying at the grand if possible is the way to go!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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