Cozumel

IBEROSTAR Cozumel


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All Inclusive    

2019 Exceptional Values
Honeymoon:
Bottle of sparkling wine, fruit platter, and Iberostar gift.

Iberostar's Premium Collection: Dazzling sandy beaches along with the Palancar and Santa Rosa Wall reefs beckoning offshore make Cozumel a diver's and nature lover's retreat. Relaxed and rejuvenating, Iberostar Cozumel embraces the area's lush tropical vegetation in a secluded village of quaint bungalows and open-air dining. Pathways and gardens connect guests to the many pleasures of this all-inclusive enclave, while gentle breezes and shaded garden patios welcome you back after a day of exploring the areas famed reefs.

Savor quiet moments alongside the enormous lake pool, where you can either enjoy the rays of a warm Mexican sun or relax beneath the shade of a tropical palm or palapa. The all-inclusive program includes non-motorized watersports, as well as all meals, drinks, and a wide variety of activities and entertainment. Children can be entertained at the Kids Club while parents enjoy some alone-time.

Dine on tempting selections at three specialty restaurants, an international buffet, and a poolside snack bar/grill. National and international drinks are available at five bars, including a swim-up bar. At the theatre, enjoy a wide array of entertaining live shows and performances every night.

To take full advantage of the fascinating natural beauty and rich Mayan history throughout the region, guests of the Iberostar Cozumel have the opportunity to take a full-day excursion to another premium category Iberostar hotel along Riviera Maya (transportation not included).

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property was the first hotel in Cozumel to earn Green Globe Certification for sustainable management and operations. The hotel has also fulfilled 78% of Green Globe criteria, establishing environmental benchmarks for energy, water, and waste in Cozumel.

Find out more about Iberostar Hotels & Resorts.

Learn more about Cozumel.
HOTEL LOCATION
The IBEROSTAR is situated on the southwestern coast of the island near Cozumel's most famous attraction, the Palancar Reef. Only 20 minutes away from the airport, the resort maintains a perfect harmony with the existing ecology.
Address: Carretera Costa Sur KM 1, El Cedral
COZUMEL
QR

MX
Local Phone: 52-987-9900
Toll Free Phone: 888-923-2722
Fax: 011-52-987-29907
HOTEL FACILITIES
Boutique Shops
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
The spectacular pool area consists of an enormous fresh water lake pool surrounded by palm trees and palapas with a separate kiddies pool. Complimentary scuba lessons are offered in the hotel pool as part of the All-Inclusive Plan.
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: No charge
Raquet Rental Fees: No charge
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Additional Charge
Hobie Cats: Complimentary
Other Sports Available
Other Sports: Kayaks, Catamarans, 1 hour snorkleing equipment rental
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The IBEROSTAR Cozumel is an All-Inclusive beachfront resort surrounded by lush and exuberant tropical gardens. Elegant ly appointed rooms are housed in bungalow-style two-story buildings, each featuring a terrace or balcony with a hammock. This luxurious beachfront resort is in perfect harmony with the existing ecology. The All-Inclusive program includes non-motorized watersports, all meals and snacks, national and international drinks from 10:00am until 2:00am. Beach: The property is situated on over 170 meters of white sandy beach, perfect for lounging beneath the warm Caribbean sunshine or enjoying an array of complimentary watersports. The coral reef near the beach is considered a divers' paradise. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 288
Year Opened: 1999 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Pets are not allowed. No springbreakers allowed. Men are required to wear shirts with sleeves and bermudas for dinner dining and long pants at the Mexican and all a la carte restaurants.
ROOM TYPES
STANDARD OCEAN FRONT
272 square feet room with private balcony with hammock and ocean view ocean. Ocean front location on ground floor.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD FAMILY ROOM
The room offers 544 square feet area with 1 king bed and a guaranteed connecting roomwith double beds and Private balcony with tropical or jungle view.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD POOLVIEW ROOM
272 square feet room with private balcony with pool view.
Other Amenities -
STANDARD OCEAN VIEW
272 square feet room with private balcony with hammock and ocean view.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD ROOM
272 square feet room with private balcony with hammock and tropical or jungle view.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STAR PRESTIGE ROOM
272 square feet room with private balcony with hammock and garden or jungle view. Room offers ameneties Bath and body products, Smart TV entertainment center, Premium red & white wine (750 ml), 2 bottles, Superior snack package with assorted cookies, etc.
Other Amenities -
OCEAN VIEW SUITE
544 square feet and Private balcony with ocean view and hammock with Location on first floor close to the beach and pool.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR STANDARD ROOM
272 square feet room with Tropical or jungle view and Private balcony with hammock, Priority location conveniently close to beach and pool.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
SUITE
544 square feet room and Private balcony with tropical or jungle view.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE OCEAN FRONT
Suite with one king bed and private balcony with oceanfront view. Includes an Espresso machine, beach towels in room, and reservations at specialty restaurants.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
DINING
There are 5 Restaurants at IBEROSTAR Cozumel:
El Cedral Steakhouse - An a la carte steakhouse and grill , the dress code is formal and reservations are required.
El Sarape - An a la carte Mexican specialty restaurant with a formal dress code, reservations are required. Men must wear long pants.
International Buffet - The main restaurant, featuring a display kitchen and a buffet with show cooking - surprising, delicious and exquisite. Dress is casual and Bermuda shorts are permitted.
Star Rock Cafe - An a la carte American style specialty restaurant with formal dress code. Reservations are required.
Palapa Grill and Snack Bar - Serving snacks and grilled items during the day.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Spanish Lessons, Dance Lessons, Water Polo, Beach Volleyball, Water Volleyball, Basketball, Archery, Air Rifles, Billiar ds.
Nightly Activities & Entertainment:
Nightly entertainment program featuring live music, weekly theme nights, shows and orchestral dances.
CHILDREN'S PROGRAMS
Lucy's Kid's Club is available from 10:00 a.m. to 5:00 p.m., and features a playground, Mini-Club, supervised games and competitions organized by the hotel's entertainment team, with a "kiddies disco" at night.
Applicable Ages: 4 to 12 years old

Children's Facilities
PlayGround
Teen Disco
Babysitting Fee: Hourly
Advance Notice for Babysitting: 24 hours

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
2033 Recommend
2033 past Apple Vacationers would recommend IBEROSTAR Cozumel to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5632reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Iberostar Cozemel
JAMES R.
Dec 26 2018
My wife enjoyed the resort smaller than past resorts so easier to get around. Staff was excellent and cleanliness or resort was excellent! Plan on returning to resort and bringing more friends! The 2 other couples we traveled with also expressed desire to return. They were happy with stay and enjoyed the resort.
Customer Rating: 

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Top Notch Vacation
NOLAN M.
Dec 11 2018
Excellent vacation, food, service, room and the Apple Vacation staff were the best. Highly recommend Iberostar, Cozumel!!
Customer Rating: 

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LOVED IT!!
NATALIE H.
Dec 10 2018
I most definitely would come back to this resort. The entertainment was amazing (& included). I will say that the wifi was slow, and a lot of the same meals were served along with the lastest the bars are open was 1am, but I had so much fun.
Customer Rating: 

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Wonderful all-inclusive in Cozumel, Mexico
DORIS W.
Dec 06 2018
We love this resort! We have stayed here many times and are never disappointed. We come here because of the scuba diving, the beautiful grounds, lovely rooms (not a high rise), and the great food! We also always enjoy the nightly entertainers. This year we were treated to a Fire Dance on the beach. It was very well done. Too bad the wind had to blow so much for them. We also enjoy the daytime activities of air rifle shooting, archery, pool games, etc. The food in the buffet is very good with lots of choices and special nights of ethnic variety - like Italian, Asian, Mexican, Seafood, etc. This is a great place for us, since the diving is nearby. On this trip, I had a medical issue and the staff was extremely helpful and accommodating, even following up before we left the resort. The only criticism we would have would be with Dressel Divers. We did not feel that they had the divers best interests in mind when planning dives. For example, the first day we were there we did our shallow dive first, followed by a deeper dive. Granted, we didn't go deeper that 50 ' on the second dive, but this should not have happened. We will come back and stay here again!
Customer Rating: 

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Great family vacation!!
GUY B.
Nov 29 2018
We stayed at the Iberostar in Cozumel last year and loved it so much that we returned this year. The entire staff at this hotel is phenomenal. We were always greeted with a smile and excellent service everywhere we went. The food was good at the buffet and the steakhouse was excellent. The rooms are always clean and the AC worked great! My husband and daughter dive and it very convenient to have Dressel Diver dive shop right on the hotel property. Our whole family is able to go out on the same boat to snorkel/dive at Palancar Reef and Palancar Gardens. One of the most beautiful reefs in the world! Iberostar is family friendly and they have an amazing team of energetic young people who play games all day with the kids then put on an entertaining show at night. The fire show on the beach was our favorite! They had a movie night on the beach and brought us popcorn and drinks. We met with Vicente with Apple Vacations again this year to book all of our tours. We set up a jeep tour again this year, a zip line tour, and a catamaran tour. Every excursion was excellent! He even made sure our taxi was included in the tours if we needed to leave the hotel so we did not even have to worry about that. Vicente booked everything and we just showed up at the scheduled time. I highly recommend Iberostar and using the great Apple Vacation reps at the hotel. They will take good care of you. Last year we went on the Pirate ship dinner cruise and interacted with the dolphins and manatees at the Dolphin Discovery. Definitely book those tours! Even though this is our second vacation at Iberostar we will return again in the future. Such a great experience and phenomenal staff who will ensure a great time!
Customer Rating: 

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Wedding
DAVID R.
Nov 17 2018
We were at this place for a wedding (my niece). We were pleasantly surprised on 5e number of families vacationing there - not just young folks there to drink The service for the wedding was outstanding and food was very good.
Customer Rating: 

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Great Resort, Great People, best pool and beach service we have gotten in a while!
CHRISTOPHER H.
Aug 22 2018
Everyone one was great! The pool and beach service was top notch, the animation staff were very friendly and made our day! Highly recommended!
Customer Rating: 

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Iberostar Cozumel
DOUGLAS A.
Aug 19 2018
The setting of the hotel is beautiful. There is lots of wildlife that can be seen on the grounds (flamingos, lizards, peacocks, turtles, etc.). The rooms are somewhat dated. We went in August and it was VERY hot and humid. That left the rooms (and all your clothes) smelling very musty. The beach is not a swimming beach. Very rocky. Water shoes are a good idea. The food was OK. There are 3 additional restaurants in addition to the buffet restaurants (tex-mex, steakhouse, oriental). We went to the Tex-Mex and Steakhouse. They were good. The pool was very nice although the swim-up bar needs some repair (lots of tiles missing; very dated and not maintained). The staff is all very friendly. On meeting with the concierge, he tried to get us to attend a meeting for a Iberostar timeshare. Despite all his cajoling and offers of "freebies", we declined. There was nothing in the rooms to tell you hours of restaurants/buffets, spa, pool, etc. Menus for the restaurants would have been nice as well. Also no directions on how to use the safe in the room. Overall it was a fair experience. We have been to all-inclusive resorts that were better.
Customer Rating: 

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Had a great time
REBECCA C.
Aug 13 2018
Would love to hear a variety of music (including Mexican) at the pool. Really enjoyed the staff especially Alicia, Wilbur and Teresa
Customer Rating: 

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Perfect for Scuba Diving
MARK C.
Aug 01 2018
I don't know how the set up could be more diver friendly. The dive shop was 30 meters from my room, while the boat dock was only another 30 meters from the dive shop. Dive sites where between a 5 and 15 minutes boat ride. Dive staff where all super hard working and excellent!
Customer Rating: 

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Ocean Front Junior Suite
DEANNA S.
Jul 23 2018
Beautiful view. Enjoyed the family room. Will not book this room ever again as the air conditioning's lowest temperature reached was 28 degrees Celsius. That is 82 degrees Fahrenheit. We called maintenance to look at it and they explained the further the room was from the lobby the less their cooling system worked. My husband spoke to general manager and nothing changed. I was often overheated and nauseated due to the fact that I was never able to cool down. The temperature outside at night was cooler than my room. From now on I will stay at lowest price rooms which are located closest to the lobby where air conditioner works best.
Customer Rating: 

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TripAdvisor Traveller Reviews
Great resort
Lorna K,
Tue Jan 15 13:28:00 EST 2019
Smaller, but quaint and very tropical with flamingos, parrots, all sorts of wildlife on the resort. Great sunsets on the beach. 3 alacarte restaurants and the regular buffet. Staff are friendly and willing to help. No issues. Like it better than the huge resorts.

Fabulous service and staff
daydayday0, Ontario Canada
Mon Jan 14 01:01:26 EST 2019
Family of 4 two 50ish people and kids 22 and 17. The staff and management at this resort are wonderful. Check in quick and a breeze. Had emailed the resort prior to coming with questions - reponse right away from Erika who was fabulous and gave me great advice! We arrived really early and one room was ready. Didn't expect that. We upgraded to ocean front standard rooms and well we were so lucky to get the rooms right on the beach side by side. There was a lot of traffic near our rooms with divers leaving for the pier and the beach traffic but I wouldn't had changed it for the world. Loved watching the boats and all the activity. Never used a public washroom as our room was closer. Saying that everything was close. Well laid out. At night little white lights are all along the property making it so pretty.I loved the charming bungalow buildings with hammocks. There is a little pebble path that I came upon and on it is a sign explaining that if the cats on the property had a small notch out of the left ear they were fixed and treated. Also a spot there that you could bring food to the cats so you don't feed them in the restaurants. Well done both Human Society and Hotel. The resort is a relaxed comfortable spot. With gorgeous vegetation and wildlife. First time I have seen a great spot for wheelchairs on the beach. Also saw someone using Dresels that was in a wheelchair so wonderful that both resort and Dressels have access. My daughter did two dives (she was already certified) Enjoyed both but especially loved her night dive were she saw turtles sleeping on the ocean floor. We took a taxis into town once $10 to get into town - told to use pesos so we did. Easy to get a taxis at the resort and in town. Rent a jeep and visit many places along the beach ending at the National Park and Light House. Loved location of the resort. We stayed for a week over New Years and the celebration was fun. Including a white chocolate Eiffel Tower at the Gala dinner. Fun dance and music to ring in the New Year. On New Years Day a local band came in and well BIG shout out to them. What a great concert they put on right next to the beach. Apparently they play at the resort every two weeks. They should be playing weekly they were so great. Fire Show on the beach neat. Didn't go to many shows as we just enjoyed hanging in the lobby at night. Did some of the activities with the Star Friends volleyball, archery, water aerobics....fun! Had no issues with the food and we ate at every sit down and buffet. My husband -the picky one -loved the food at this resort. Bars (swim up/beach and lobby) were fast and served delicious drinks. "Red Lips" being a new favorite for me. There was beach service on the beach as well.The beach I had read you need water shoes (yes if you are walking into the water from the beach) however we just went off the pier everyday. Had the wrong winds to snorkel from the beach - that is just weather - but I could see fishes by the dock every morning. We walked the beach in both directions and couldn't reach the end. You just keep walking. To the left two beautiful homes. We also went to the left to a point to watch the sunset and take pictures. To watch sunrise I sat on the pier with my coffee every morning. My daughter and I walked about an 1 to 2 hours everyday on the beach. Fitness room small but clean and many people used it. Equipment well looked after. My kids have been going on trips since they were little and I always do a different hotel but they told me that they would like to come back to this hotel! First time they have ever asked to come back. We met a lot of repeat quests who come every year at the same time. That says a lot about the hotel and the staff! One Tip - remember at the airport that your travel rep is outside the people inside trying to say Air Canada come here......Time share people - just keep walking!!!! Was offered to listen to Time Share at the hotel once declined there was no pressure put on me to go. Anyone can say No! Great family resort. Best staff and service! Go and enjoy!!!!

Great family vacation
travelbug2408, Southern California
Sat Jan 12 15:23:51 EST 2019
Our family of 8 spent New Year's week at the hotel. Our granddaughters loved the Kids'Club. Thank you, Erika, Elisa, and Ismael, for great entertainment and fabulous face-painting! The girls loved spotting iguanas, coatis, flamingos, turtles and more. The rooms are located in small houses throughout the beautifully landscaped, lush tropical gardens. Rooms are comfortable and spotlessly clean. Food-wise, the International Buffet was delicious. We particularly appreciated the New Year's Eve offerings and gorgeous displays (white chocolate Eiffel Tower, wow!), and the Mexican night. Everything is fresh, the desserts are beautifully presented. Congrats to the pastry chefs. We loved the Oriental restaurant and the Grill for special dinners. The Tex-Mex restaurant was a disappointment. While everything was beautifully plated, the dishes were not very tasty. The Mexican buffet was much better. The beach was as clean as possible considering the algae bloom along the coast. After a few days of wind and waves, the water cleared up again so we could see many fish from the pier. If one likes swimming in the warm ocean, use the steps from the pier or bring water shoes, the entrance from the beach is rocky. Staff was very friendly and most helpful. Check-in could be faster, it's very slow. We recommend the massages, the masseuses are very good and left us VERY relaxed. The hotel is distributed in such a way that it never felt crowded though it was full. The chairs on the beach are comfortably away from the pool where the speakers were sometimes blaring. Quieter after New Year.

Great resort!
Anita B,
Fri Jan 11 15:41:55 EST 2019
Family of 6 currently staying at iberostar in Cozumel. Great food great service! Parrots, flamingos, tortoises , iguanas and peacocks roam freely around the resort. Snorkelling off the shoreline ok - hang around and under the dock to see lots of fish. Really enjoyed this trip! Highly recommend for family fun!

Iberostat Has the Best Staff
Dan S,
Fri Jan 11 11:43:57 EST 2019
I took my girlfriend, and two adult kids, ages 22 and 20 over New Years and we had a great time. We got engaged New Years Eve and the staff made it very special for us. Special notes about this property. The staff is incredibly friendly from the ground keeping crew to the bartenders. I've been to Cancun twice, Playa Del Carman twice and now Cozumel and the people in Cozumel are by far the friendliest in the area. Our concierge - Marcelino Diaz was so helpful, he became a friend to us. I had some stomach problems and he worked with our taxi driver to get me to the right place for some medicine. Very helpful, thank you Marcelino!! Our maid service was fantastic, the food was great and our dinner server Victor made our stay extra nice. The property was very well maintained, clean and just beautiful. I'm normally not one for staying at the same place twice, but we will go back to the Iberostar, Cozumel. Thank you so much for such a memorable trip. One last comment - Arturo and Vincente our Fun Jet guys also took good care of us and helped book us a day trip. Our guide for the day was Eli and he was fantastic. Again, very very nice people. Thanks again.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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