Cozumel

Iberostar Cozumel


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All Inclusive    

2019 Exceptional Values
Honeymoon:
Bottle of sparkling wine, fruit platter, and Iberostar gift.

Iberostar's Premium Collection: Dazzling sandy beaches along with the Palancar and Santa Rosa Wall reefs beckoning offshore make Cozumel a diver's and nature lover's retreat. Relaxed and rejuvenating, Iberostar Cozumel embraces the area's lush tropical vegetation in a secluded village of quaint bungalows and open-air dining. Pathways and gardens connect guests to the many pleasures of this all-inclusive enclave, while gentle breezes and shaded garden patios welcome you back after a day of exploring the areas famed reefs.

Savor quiet moments alongside the enormous lake pool, where you can either enjoy the rays of a warm Mexican sun or relax beneath the shade of a tropical palm or palapa. The all-inclusive program includes non-motorized watersports, as well as all meals, drinks, and a wide variety of activities and entertainment. Children can be entertained at the Kids Club while parents enjoy some alone-time.

Dine on tempting selections at three specialty restaurants, an international buffet, and a poolside snack bar/grill. National and international drinks are available at five bars, including a swim-up bar. At the theatre, enjoy a wide array of entertaining live shows and performances every night.

To take full advantage of the fascinating natural beauty and rich Mayan history throughout the region, guests of the Iberostar Cozumel have the opportunity to take a full-day excursion to another premium category Iberostar hotel along Riviera Maya (transportation not included).

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property was the first hotel in Cozumel to earn Green Globe Certification for sustainable management and operations. The hotel has also fulfilled 78% of Green Globe criteria, establishing environmental benchmarks for energy, water, and waste in Cozumel.

Find out more about Iberostar Hotels & Resorts.

Learn more about Cozumel.
HOTEL LOCATION
The Iberostar is situated on the southwestern coast of the island near Cozumel's most famous attraction, the Palancar Reef. Only 20 minutes away from the airport, the resort maintains a perfect harmony with the existing ecology.
Address: Carretera Costa Sur KM 1, El Cedral
COZUMEL
QR

MX
Local Phone: 52-987-9900
Toll Free Phone: +52 987 872 9900
Fax: 011-52-987-29907
HOTEL FACILITIES
Boutique Shops
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
The spectacular pool area consists of an enormous fresh water lake pool surrounded by palm trees and palapas with a separate kiddies pool. Complimentary scuba lessons are offered in the hotel pool as part of the All-Inclusive Plan.
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: No charge
Raquet Rental Fees: No charge
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Additional Charge
Hobie Cats: Complimentary
Other Sports Available
Other Sports: Kayaks, Catamarans, 1 hour snorkleing equipment rental
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The Iberostar Cozumel is an All-Inclusive beachfront resort surrounded by lush and exuberant tropical gardens. Elegant ly appointed rooms are housed in bungalow-style two-story buildings, each featuring a terrace or balcony with a hammock. This luxurious beachfront resort is in perfect harmony with the existing ecology. The All-Inclusive program includes non-motorized watersports, all meals and snacks, national and international drinks from 10:00am until 2:00am. Beach: The property is situated on over 170 meters of white sandy beach, perfect for lounging beneath the warm Caribbean sunshine or enjoying an array of complimentary watersports. The coral reef near the beach is considered a divers' paradise. Check-in: 3:00pm
Check-out: 12:0pm
Total Rooms: 293
Year Opened: 1999 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Pets are not allowed. No springbreakers allowed. Men are required to wear shirts with sleeves and bermudas for dinner dining and long pants at the Mexican and all a la carte restaurants. Hotels willcollect 25.34 Mexican pesos per room per night.
ROOM TYPES
STANDARD OCEAN FRONT
Other Amenities -
Kitchen
OCEAN VIEW SUITE
544 square feet and Private balcony with ocean view and hammock with Location on first floor close to the beach and pool.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
SUITE
544 square feet room and Private balcony with tropical or jungle view.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD OCEAN FRONT
272 square feet room with private balcony with hammock and ocean view ocean. Ocean front location on ground floor.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD POOLVIEW ROOM
272 square feet room with private balcony with pool view.
Other Amenities -
PRESIDENTIAL SUITE
This is the hotel's biggest and most elegant room, with 1239 square feet split between a large bedroom with a king-size bed and a spacious living room with separate dining room and kitchen.
1 King Bed Other Amenities -
Air Conditioning
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Room Safe
STANDARD OCEAN FRONT
Other Amenities -
Kitchen
OCEAN VIEW-AI
Other Amenities -
Kitchen
OCEAN VIEW SUITE
Other Amenities -
Kitchen
JUNIOR SUITE OCEAN FRONT
Other Amenities -
Kitchen
SUPERIOR STANDARD ROOM
Other Amenities -
Kitchen
SUPERIOR STANDARD ROOM
272 square feet room with Tropical or jungle view and Private balcony with hammock, Priority location conveniently close to beach and pool.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE OCEAN FRONT
Suite with one king bed and private balcony with oceanfront view. Includes an Espresso machine, beach towels in room, and reservations at specialty restaurants.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD OCEAN VIEW
Other Amenities -
Kitchen
STANDARD FAMILY ROOM
The room offers 544 square feet area with 1 king bed and a guaranteed connecting roomwith double beds and Private balcony with tropical or jungle view.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD OCEAN VIEW
272 square feet room with private balcony with hammock and ocean view.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD ROOM
272 square feet room with private balcony with hammock and tropical or jungle view.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STAR PRESTIGE ROOM
272 square feet room with private balcony with hammock and garden or jungle view. Room offers ameneties Bath and body products, Smart TV entertainment center, Premium red & white wine (750 ml), 2 bottles, Superior snack package with assorted cookies, etc.
Other Amenities -
DINING
There are 5 Restaurants at Iberostar Cozumel:
Star Rock Cafe - An a la carte American style specialty restaurant with formal dress code. Reservations are required.
Palapa Grill and Snack Bar - Serving snacks and grilled items during the day.
El Cedral Steakhouse - The finest cuts of meat are barbecued or grilled to perfection in this classic steakhouse.
El Sarape - An a la carte Mexican specialty restaurant with a formal dress code, reservations are required. Men must wear long pants.
International Buffet - A variety of cuisines are featured on different nights, from Mexican and Italian to Caribbean, International and others.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Spanish Lessons, Dance Lessons, Water Polo, Beach Volleyball, Water Volleyball, Basketball, Archery, Air Rifles, Billiar ds.
Nightly Activities & Entertainment:
Nightly entertainment program featuring live music, weekly theme nights, shows and orchestral dances.
CHILDREN'S PROGRAMS
Star camp is available from 10:00am to 5:00pm, and features a playground, Mini-club, supervised games and competitions organized by the hotel's entertainment team, with a "kiddies disco" at night.
Applicable Ages: 4 to 12 years old

Children's Facilities
PlayGround
Teen Disco
Babysitting Fee: Hourly
Advance Notice for Babysitting: 24 hours

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
2033 Recommend
2033 past Apple Vacationers would recommend Iberostar Cozumel to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5805reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Iberostar Resort
DEBRA M.
Apr 23 2019
The hospitality at Iberostar Cosumel was topnotch!! The food was very good!! One of our two rooms had a water leak during a rain storm; the resort quickly gave us a new room. The rooms were nice and clean but need some updating, our mattress was old and hard!!! Iberostar could invest in some new bath towels!!!!
Customer Rating: 

When Can I Go Back??
MATTHEW T.
Apr 05 2019
If you've not ever been to this property, please put it on your list...or not, so it's easier for me to get back! Excellent service all week long at all bars and restaurants we used. I tried talking Isidore to come back to MN to make his excellent bloody Maria's and Dirty Monkeys. This was a very relaxing resort and just what I needed. Can't wait to go back!
Customer Rating: 

Wonderful Vacation
TAMARA C.
Apr 02 2019
Four mom's with their senior daughters vacationed at Iberostar Cozumel for spring break. The staff was amazing!! The resort was small, which was nice as we were able to meet many guests throughout the week. The food was good, but not excellent. There was a fantastic beach bar and rest. walking distance along the beach from the resort. We had dinner there one night and had a lot of fun there. The beach area was beautiful, but bring water shoes if you want to swim. Very little sand as you walk into the water from shore as it is a coral reef. Our group did two excursions through Apple and they were both great. One was parasailing and the other was renting jeeps and participating in many activities throughout the Cozumel for six hours. Drinks were o.k., but I have yet to find drinks I really like at an all-inclusive as I usually don't drink beer and the mixers are always different tasting than what is available in the U.S. Bartenders were always willing to mix something up for me. The Star Entertainers were amazing. So friendly and fun, great shows at night and worked hard during the day to provide fun entertainment for all ages in the pool area, beach or other parts of the resort. I was disappointed that there wasn't a nightclub, as I thought our Apple representative told us there was when we booked. It wasn't the end of the world, but with older teenagers it would've been nice. It was a great resort for families with younger children. Also fun seeing all of the divers and snorkelers dock at the dock daily. If you like those activities, it's definitely a great resort for that. Overall, we had a great time, nice facilities and excellent staff.
Customer Rating: 

JAY H.
Mar 29 2019
Outstanding, excellent service, well-kept grounds, great entertainment
Customer Rating: 

Highly recommend!
KATHERINE K.
Mar 29 2019
This was my first time at Iberostar Cozumel and we’re definitely returning! Food was very good, staff throughout resort was excellent. Lots of scuba and snorkel trips kept beach goers to a minimum, so there was always space available. Used catamarans daily and fairly good snorkeling off pier. Very peaceful trip.
Customer Rating: 

Excellent Vacation!
LAUREL D.
Mar 27 2019
All I can say is I can't wait to go back to Iberostar Cozumel.
Customer Rating: 

Our stay at Iberostar Cozumel
LYNN W.
Mar 08 2019
Our week at Iberostar was absolutely great! The staff are friendly and super helpful.... they really work hard to make your stay exceptional! The food and service in each restaurant was always to our liking and a wide variety was always available. The hotel rooms were fun in that they are separate "bungalows" with a balcony and hammock. The beds were a little dated but all the other aspects of our vacation made this very unimportant to us. The beach was great and the pools are so relaxing and never too busy. We definitely want to return again. We cannot wait to come back!
Customer Rating: 

Expensive trip full of headaches.
CRAIG O.
Mar 04 2019
I would possibly rate higher if the air conditioning was working and there was running water.
Customer Rating: 

Iberostar Feb 2019
KYLE K.
Mar 04 2019
Honestly, we don’t even want to waste our time rewriting our complaints. We have given a complaint to our travel agent, the onstaff Apple vacations rep at the resort and our complaints have been submitted to Apple. Worst travel/trip experience we’ve had in our 6 years to the playa Del Carmen/Cozumel/Riveria Maya area! Did not get the trip we paid for, not even close. So much lost time complaining with no results. We feel that our group of 8 were treated asjust a number and do not plan to return to an iberostar.
Customer Rating: 

The good, bad and ugly
KOREY K.
Feb 27 2019
This is a little difficult to judge because we actually ended up at two different resorts. I will say this, Iberostar Cozumel was not too bad for the price we paid. Staff was friendly. HOWEVER! Midway through our vacation the water and AC went out at the hotel. We were asked to move to Iberostar Maya which we accepted. They paid for our transportation. When we arrived at Iberostar Maya the run around began. We were told we were being moved to Iberostar Del Mar but that we would have access to the rest of the resort and we would have dinner reservations every night. (we were Star Prestige at the original resort) This was a lie!!! FLAT OUT LIE. We received no supper reservations at all. NOT ONE! We tried but were always told they were booked. So now were are stuck at the furthest building away from everything and stuck eating buffet type food every night. NOT WHAT WE EXPECTED AT ALL, NOT WHAT WE WERE TOLD WHEN WE AGREED TO MOVBE AND NOT WHAT WE WERE TOLD WHEN WE ARRIVED AT IBEROSTAR MAYA. We go somewhere every year. Last year we used Delta Vacations. In the past we have used Apple and I believe once we used FunJet. This whole experience left me doubting if we will ever return to an Iberostar and left me questioning if we would use Apple Vacations again. We will see what the report we filed with our travel agent does. We wasted a day of our vacation being moved from one resort to another (which we agreed to) only to have a the main part of the day wasted with the messy check in and chasing around with the concierge trying to get the reservations we were promised. Normally we are very easy going people that do not complain about much but that whole day was wasted and the rest of the stay was less than enjoyable. Hope fully someone can do something to change the way this mess is handled in the future and give me answers to why we never recieved what was promised. Extremely disappointed group of 8 travelers.
Customer Rating: 

Dive Trip to Cozumel
JEFFREY M.
Feb 27 2019
Excellent choice for an all inclusive dive trip to Cozumel. Full dive shop services dock and boats located at hotel. So nice to get up and walk to dock from your room and hop on the boat! Great staff. Good for large dive groups.
Customer Rating: 

TripAdvisor Traveller Reviews
A Dream Come True!
JessicaH0723,
Thu Apr 25 08:33:23 EDT 2019
It was my first time travelling anywhere, and it was a dream come true. We went in February 2019. The staff were so friendly our entire stay, and ensured that we had everything we needed. We were so lucky to have Marciellano (sorry, I'm unsure how to spell his name) willing to help us whenever we needed it. Our room was amazing, and it felt like we were waking up in the jungle every morning. Hearing the birds every morning, and walking on the paths to see kittens, peacocks, flamingos, iguanas and many more animals was everything I could have ever hoped for. We are currently looking at booking again, and can't wait to recommend to all our friends and family. Also, the sunsets are to die for!!!!

Awesome Gateaway
Arvj7, Houston, Texas
Wed Apr 24 15:26:34 EDT 2019
I stayed at Iberostar two weeks ago and it was wonderful. You cannot get bored. Room was nice, big pool and great beach. Waiters at the restaurants were so attentive and the entertainment staff was amazing. Will come back!

Amazing entertaining team!!!
fxmarin, New Providence, New Jersey
Wed Apr 24 11:04:03 EDT 2019
Beautiful Hotel!!!!! Really clean, quiet and the entertaining team amazing with activities the whole day for you. starting with Yoga at the beach, volleyball, swimming pool games and evening shows ( the Michael jackson show amazing ). Jessica, Cesar ,Margarita and Eric amazing and friendly people. It was our first time at Cozumel and definitely we will be back. Thanks Iberostar Cozumel !!!!

Amazing Vacation!!
181bburns,
Wed Apr 24 08:46:51 EDT 2019
This resort was beautiful and had such a welcoming atmosphere. The grounds were well looked after and never failed to amaze me with all the exotic animals around the resort and by the lobby! The rooms were cute and well kept and always returned to find a cute new towel animal on my bed. The food at the resort was amazing, the buffet had a theme every night and never failed me! The Mexican and steakhouse restaurants were absolutely amazing and the staff was super friendly in both! The views were amazing whether you were looking at the palm trees and plants surrounding the resort or heading out to the beach and walking down the pier to the ocean. he only thing was you had a rocky entrance to the beach from the sand but heading down the pier and using the stairs was not a problem and the fish in the ocean made it worth it! The bartenders were amazing and kept the drinks coming and were super friendly and nice to chat with. The performances at night were all amazing especially the movie night with Michael Jackson! The star friends kept the days entertaining with all the activities they would be playing whether it was volleyball, aqua gym, bingo or other pool games! they were all super fun to play! The star boys were amazing and kept us entertained all day! Super friendly and made the trip 10x more enjoyable. We did the three reef snorkelling which was super fun and gave you the chance to explore the beautiful reefs surrounding the island. The parasailing was super relaxing and fun to do you got to see the island and gave you amazing views of other resorts and the ocean. Id go back to Iberostar Cozumel in a heartbeat and would recommend this resort to anyone!

Would go back in a heart beat!
Teener29,
Tue Apr 23 16:14:27 EDT 2019
Beautiful resort! The Iberostar team were so friendly and always smiling. Food was delicious. Shout out to all the Star Friends who make your stay fun and entertaining from day time activities to night time weekly shows. All around amazing time. Thanks again to the Iberostar team from Ontario Canada !!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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