Cozumel

IBEROSTAR Cozumel


Email | Share |
All Inclusive    

Exceptional Value!
Honeymoon:
Bottle of sparkling wine, fruit platter, and IBEROSTAR gift.
Family: Two kids 12 & under Stay, Play & Eat Free (valid 5/01-10/31/17).

IBEROSTAR's Premium Collection: The 24-hour all-inclusive IBEROSTAR Cozumel Hotel is nestled in a privileged enclave of natural beauty along the Mexican Riviera. Sitting beachfront, the hotel features 288 bungalow-style rooms, including four oceanfront junior suites, two Presidential suites, and three handicapped accessible rooms. Rooms include hammocks and small private patios that incorporate the local flora and fauna. The IBEROSTAR Cozumel Hotel is also a proud holder of Green Globe Ecologic Hotel Certification.

The resort boasts an ideal location near the famous Palancar Reef, and is set amidst warm tropical gardens along a lovely stretch of white sandy beach, in perfect harmony with the existing ecology. The region's crystal clear waters create unforgettable snorkeling and scuba diving experiences.

Savor quiet moments alongside the enormous lake pool, where you can either enjoy the rays of a warm Mexican sun or relax beneath the shade of a tropical palm or palapa. The all-inclusive program includes non-motorized watersports, as well as all meals, drinks, and a wide variety of activities and entertainment. Kids can be entertained at the mini-club while parents enjoy some alone-time.

Dine on tempting selections at the international buffet, Steakhouse, Mexican, or American-style specialty restaurant, and enjoy national and international drinks at five bars, including a swim-up bar. At the theatre, enjoy a wide array of entertaining live shows and performances every night.

To take full advantage of the fascinating natural beauty and rich Mayan history throughout the region, guests of the IBEROSTAR Cozumel have the opportunity to take a full-day excursion to another premium category IBEROSTAR hotel along Riviera Maya (transportation not included).

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property was the first hotel in Cozumel to earn Green Globe Certification for sustainable management and operations. The hotel has also fulfilled 78% of Green Globe criteria, establishing environmental benchmarks for energy, water, and waste in Cozumel.

Find out more about IBEROSTAR Hotels & Resorts.

Learn more about Cozumel.
HOTEL LOCATION
The IBEROSTAR is situated on the southwestern coast of the island near Cozumel's most famous attraction, the Palancar Reef. Only 20 minutes away from the airport, the resort maintains a perfect harmony with the existing ecology.
Address: Carretera Costa Sur KM 1, El Cedral
COZUMEL
QR

MX
Local Phone: 52-987-9900
Toll Free Phone: 888-923-2722
Fax: 011-52-987-29907
HOTEL FACILITIES
Boutique Shops
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
The spectacular pool area consists of an enormous fresh water lake pool surrounded by palm trees and palapas with a separate kiddies pool. Complimentary scuba lessons are offered in the hotel pool as part of the All-Inclusive Plan.
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: No charge
Raquet Rental Fees: No charge
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Additional Charge
Hobie Cats: Complimentary
Other Sports Available
Other Sports: Kayaks, Catamarans, 1 hour snorkleing equipment rental
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The IBEROSTAR Cozumel is an All-Inclusive beachfront resort surrounded by lush and exuberant tropical gardens. Elegant ly appointed rooms are housed in bungalow-style two-story buildings, each featuring a terrace or balcony with a hammock. This luxurious beachfront resort is in perfect harmony with the existing ecology. The All-Inclusive program includes non-motorized watersports, all meals and snacks, national and international drinks from 10:00 a.m. until 2:00 a.m. Beach: The property is situated on over 170 meters of white sandy beach, perfect for lounging beneath the warm Caribbean sunshine or enjoying an array of complimentary watersports. The coral reef near the beach is considered a divers' paradise. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 288
Year Opened: 1999 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Pets are not allowed. No springbreakers allowed. Men are required to wear shirts with sleeves and bermudas for dinner dining and long pants at the Mexican and all a la carte restaurants.
ROOM TYPES
SUITE
One king bed. Garden view from balcony. Separate living room with desk and double sofa bed. Reservations at specialty restaurants.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE OCEAN FRONT
Suite with one king bed and private balcony with oceanfront view. Includes an Espresso machine, beach towels in room, and reservations at specialty restaurants.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD OCEAN FRONT
Two double beds or one king. Oceanfront view from balcony.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD FAMILY ROOM
Connecting rooms, one with two double beds and one with one king bed. Balcony with garden view. Family amenities. Priority reservations at specialty restaurants.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD OCEAN VIEW
Two double beds or one king. Ocean view from balcony. Max. occupancy: 2 adults + 1 child, or 3 adults
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD ROOM
Two double beds or one king. Balcony with garden view. 3 handicap rooms available.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
OCEAN VIEW SUITE
Suite includes one king bed, a separate living area with a desk and a double sofa bed, and a private balcony with ocean views. This room also includes reservations at the specialty restaurants.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR STANDARD ROOM
One king bed or two double beds, and superior amenities.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
DINING
There are 5 Restaurants at IBEROSTAR Cozumel:
Palapa Grill and Snack Bar - Serving snacks and grilled items during the day.
El Cedral Steakhouse - An a la carte steakhouse and grill , the dress code is formal and reservations are required.
El Sarape - An a la carte Mexican specialty restaurant with a formal dress code, reservations are required. Men must wear long pants.
International Buffet - The main restaurant, featuring a display kitchen and a buffet with show cooking - surprising, delicious and exquisite. Dress is casual and Bermuda shorts are permitted.
Star Rock Cafe - An a la carte American style specialty restaurant with formal dress code. Reservations are required.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Spanish Lessons, Dance Lessons, Water Polo, Beach Volleyball, Water Volleyball, Basketball, Archery, Air Rifles, Billiar ds.
Nightly Activities & Entertainment:
Nightly entertainment program featuring live music, weekly theme nights, shows and orchestral dances.
CHILDREN'S PROGRAMS
Lucy's Kid's Club is available from 10:00 a.m. to 5:00 p.m., and features a playground, Mini-Club, supervised games and competitions organized by the hotel's entertainment team, with a "kiddies disco" at night.
Applicable Ages: 4 to 12 years old

Children's Facilities
PlayGround
Teen Disco
Babysitting Fee: Hourly
Advance Notice for Babysitting: 24 hours

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
2033 Recommend
2033 past Apple Vacationers would recommend IBEROSTAR Cozumel to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5036reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Dressler Dive Shop
VONDA D.
Nov 13 2017
Iberostar uses Dressler for all onsite diving. The staff at the front desk is extremely rude. We will never dive with them for this reason alone. They also load their dive boats to full capacity, go to the same few sites, and the trips are only 40 minutes. Could work around everything but the rudeness
Customer Rating: 

TEST
Relaxing Vacation
KRISTIN B.
Nov 13 2017
Resort was awesome ... love the bungalows, the path through the mini forest, the pool temperatures, the white sandy beach, the incredible service by all the staff, the care for the resort animals, the great cocktails, the relaxing atmosphere, the entire experience. The only negative I would say is you cannot walk into the water at the beach due to all the rocks. I would definitely return to this resort. Oh, and my Apple Representatives were also great...very helpful and super friendly.
Customer Rating: 

TEST
Mosquitoes
CALLIE P.
Sep 12 2017
Mosquitoes are terrible and if you don't bring your own bug spray you have to buy it in the shop and it is very expensive! I believe if you have a mosquito problem like they do there every room should have mosquito spray free!
Customer Rating: 

TEST
Beautfiul resort
JACQUELINE S.
Sep 05 2017
My mom and I spent 6 days/5 nights at the Iberostar in Cozumel, and we both wished our trip had been longer. The staff went above and beyond, the beach bungalows were so fun and the resort was clean and very easy to navigate. Cozumel is a beautiful island, and the downtown area is definitely worth exploring and only a $20 cab ride from the resort. Apple made our trip very easy and the deal we got was amazing. I would recommend this resort to anyone, especially if you're looking for somewhere to rest and relax.
Customer Rating: 

TEST
Divers and Nature Lovers Delight
ALLISON K.
Aug 22 2017
Great rustic natural setting with great diving and snorkeling right off the dock. Food was great and the cottage style rooms made you feel at home in the jungle.
Customer Rating: 

TEST
Not so great
JIMMY H.
Aug 20 2017
Very nice facility. Over ran with mosquitos. $14 a can for OFF in their store. Food was at best OK. Many things were overcooked. Great resort for families with children. Overall not worth the trip. I expected far more from the Iberostar Brand. Disappointed.
Customer Rating: 

TEST
Clean & Friendly Staff
KATHLEEN F.
Aug 07 2017
I visited with my 16 year old daughter. The staff was very helpful and friendly. The hotel was clean and very well kept.
Customer Rating: 

TEST
Great Stay at Iberostar Cozumel
WALTER C.
Aug 01 2017
Family enjoyed our week stay and would recommend to anyone looking for a nice resort in Cozume
Customer Rating: 

TEST
ANGELIQUE S.
Jul 26 2017
Very nice clean resort. Staff was very friendly and entertaining! You really could not go into the water at The beach front because it was so much rock and seaweed. You could get in the water off of the pier but it was further out in the ocean. Overall was a great place!
Customer Rating: 

TEST
Not what we anticipated
MICHAEL L.
Jul 25 2017
Expected more. Pictures on web did not reflect actual accommodations. Food was under cooked under temp. Limited selection of actual hot dishes. Did not like limit on number of reservations for the specialty restaurants
Customer Rating: 

TEST
Low budget all inclusive hotel
ALAN P.
Jul 25 2017
The hotel was ok overall. Our toilet wouldn't flush and, our safe wouldn't work, and we didn't have an iron in the room, however after a few initial phone calls, they resolved those problems quickly. All of the staff there was great, and they were all very friendly. The food was sub-par, and the main reason for the low ratings. The oriental resturaunt was the best of them all by far, and the steak resturaunt was behind that. However, the tex-mex resturaunt was not good at all for food as the food was served cold (twice), and there was not much flavor. The lunch and breakfast buffets were not very good as most of the food was cold and seemed to be sitting out a while. The best food for lunch was the little pool grill place was the best option, but there was little variety in food. The pools were great, and the swim up bar was great with strong drinks and fun bar-tenders. We utilized the options to rent our own jeep, and we purchased a snorkeling tour, which were both awesome. However, with purchase of snorkeling tour, we were supposed to get kayaks free, but when we went up there twice, they were closed for lunch, and they would not let us take kayaks out.
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Probably shouldn’t have stayed here
kr1stans, San Antonio, Texas
Mon Nov 20 14:22:47 EST 2017
If you love cigarette and cigar smoke and bad food...you will love this resort. Don’t get me wrong, there are good things...the beach and pool are nice, bar is good, great service too. Don’t get fooled by the “welcome packet of coupons! There are reasons things such as archery and riflery are not found on the website in pictures. There is nothing to do between 5 and 9:30 when the “shows” start. My older teens are very bored. We are divers thank goodness or we’d be in the same boat. The grounds are pretty with lots of wildlife. We won’t come back but do appreciate the hospitality.

Second time around.
trvlsmart,
Sun Nov 19 18:33:13 EST 2017
Arrived mid-week to enjoy our second time to stay. The staff was very friendly and ensured our room location was assigned as we requested. The hotel has been renovated and the rooms had new amenities but still remain just 4 to a building with thatched roofs which gives it a great authentic atmosphere. Not a large hotel makes it easy to navigate. This is a hotel for divers and although we do not dive we still enjoyed the small private beach and were able to snorkel right off the pier. The food was fresh and if you like seafood... you will enjoy all the restaurants. The bar could make any drink 🍹 requests and were premium quality. All the staff were attentive and friendly. Even when a very rude couple ( not from USA) spoke to them for service in a hateful manner. Another man came into the lobby yelling and angry at the concierge because he needed a bandaid for his wife that scratched her knee. Through it all the staff did all possible to make these guests happy. We stayed just two nights as the tour concierge offered to send us over to the mainland at the iberostar Tucan in Playacar. We accepted since our flight was out of Cancun and iberostar paid for taxis the ferry and we enjoyed our last few days at the iberostar tucan.

Amazing trip for 12 days before Thanksgiving
michiganbrit, Northville
Sun Nov 19 08:23:45 EST 2017
Had a wonderful trip here in November. The staff are all amazing, especially Alicia the Beach lady and all the Entertainment crew (David was also great at Stretch classes). Elizabeth and Alejandra on the Public Relations side also really looked after us. Johnny also looked after us well in the restaurant. We dived 6 times with Dressel divers which was superb (despite a really strong current one of the dives!!!)

A Truly Great Experience Once again !
Bill F, The Villages, Florida
Sat Nov 18 08:31:01 EST 2017
Once again for the third time in the past 4 years my wife & I have had the very pleasurable experience of staying at this marvelous resort and partaking in most of the offered amenities that we enjoy. This resort seems to get better each time we visit. The joy of being greeted upon our arrival as if we were family members make one feel as if we were at our "home away from home". Sinfully abundant foods for the taste of any palate, gracious hugs & welcoming smiles make this resort a truly remarkable experience. Once again our Sincerest Thanks are extended to Erica of the Guest Services staff, and Erica of Star Friends, & Cindy of the Wait staff, it was great seeing you again. Thanks also to Larysha of Guest Services staff, as well as Christopher, Alex & David of Star Friends Thank You all for once again helping to make our stay at Iberostar Cozumel one which we shall long remember. Here's hoping we see you all again next year. Thanks Again for everything !

Appearance and Attitude is Everything
Michael A, Kannapolis, North Carolina
Fri Nov 17 17:17:41 EST 2017
I had been to Iberostar numerous times and I'm glad to say that they have not stopped improving The Establishment with upgrades and maintenance. And new dining choices. But to comment on attitude, it is really nice to go to a place where you and your family just want to relax and unwind and be cheerful. But sometimes the environment has a role to play in that. When you are their the staff always has a smile on their face and I truly believe are extremely happy to be there and to be part of your experience. And more than willing to help you in any and every need. And nice to know that you're able to talk to upper management and staff including the chef on a one-on-one basis just like you're talking to your neighbor. If for nothing else to just talk about the day. The staff and the management has always made them self available. And always makes you feel like one of the family.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
Be the first to know! Sign up for email deals. Subscribe