Cozumel

IBEROSTAR Cozumel


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All Inclusive    

2018 Exceptional Values
Honeymoon:
Bottle of sparkling wine, fruit platter, and Iberostar gift.
Family: Two kids 12 and under Stay, Play and Eat Free (valid 5/01-12/23/18).

Iberostar's Premium Collection: Dazzling sandy beaches along with the Palancar and Santa Rosa Wall reefs beckoning offshore make Cozumel a divers and nature lovers retreat. Relaxed and rejuvenating, Iberostar Cozumel embraces the areas lush tropical vegetation in a secluded village of quaint bungalows and open-air dining. Pathways and gardens connect guests to the many pleasures of this all-inclusive enclave, while gentle breezes and shaded garden patios welcome you back after a day of exploring the areas famed reefs.

Savor quiet moments alongside the enormous lake pool, where you can either enjoy the rays of a warm Mexican sun or relax beneath the shade of a tropical palm or palapa. The all-inclusive program includes non-motorized watersports, as well as all meals, drinks, and a wide variety of activities and entertainment. Children can be entertained at the Kids Club while parents enjoy some alone-time.

Dine on tempting selections at three specialty restaurants, an international buffet, and a poolside snack bar/grill. National and international drinks are available at five bars, including a swim-up bar. At the theatre, enjoy a wide array of entertaining live shows and performances every night.

To take full advantage of the fascinating natural beauty and rich Mayan history throughout the region, guests of the Iberostar Cozumel have the opportunity to take a full-day excursion to another premium category Iberostar hotel along Riviera Maya (transportation not included).

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property was the first hotel in Cozumel to earn Green Globe Certification for sustainable management and operations. The hotel has also fulfilled 78% of Green Globe criteria, establishing environmental benchmarks for energy, water, and waste in Cozumel.

Find out more about Iberostar Hotels & Resorts.

Learn more about Cozumel.
HOTEL LOCATION
The IBEROSTAR is situated on the southwestern coast of the island near Cozumel's most famous attraction, the Palancar Reef. Only 20 minutes away from the airport, the resort maintains a perfect harmony with the existing ecology.
Address: Carretera Costa Sur KM 1, El Cedral
COZUMEL
QR

MX
Local Phone: 52-987-9900
Toll Free Phone: 888-923-2722
Fax: 011-52-987-29907
HOTEL FACILITIES
Boutique Shops
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
The spectacular pool area consists of an enormous fresh water lake pool surrounded by palm trees and palapas with a separate kiddies pool. Complimentary scuba lessons are offered in the hotel pool as part of the All-Inclusive Plan.
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: No charge
Raquet Rental Fees: No charge
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Additional Charge
Hobie Cats: Complimentary
Other Sports Available
Other Sports: Kayaks, Catamarans, 1 hour snorkleing equipment rental
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The IBEROSTAR Cozumel is an All-Inclusive beachfront resort surrounded by lush and exuberant tropical gardens. Elegant ly appointed rooms are housed in bungalow-style two-story buildings, each featuring a terrace or balcony with a hammock. This luxurious beachfront resort is in perfect harmony with the existing ecology. The All-Inclusive program includes non-motorized watersports, all meals and snacks, national and international drinks from 10:00am until 2:00am. Beach: The property is situated on over 170 meters of white sandy beach, perfect for lounging beneath the warm Caribbean sunshine or enjoying an array of complimentary watersports. The coral reef near the beach is considered a divers' paradise. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 288
Year Opened: 1999 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Pets are not allowed. No springbreakers allowed. Men are required to wear shirts with sleeves and bermudas for dinner dining and long pants at the Mexican and all a la carte restaurants.
ROOM TYPES
STANDARD POOLVIEW ROOM
272 square feet room with private balcony with pool view.
Other Amenities -
STANDARD OCEAN VIEW
272 square feet room with private balcony with hammock and ocean view.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD ROOM
272 square feet room with private balcony with hammock and tropical or jungle view.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STAR PRESTIGE ROOM
272 square feet room with private balcony with hammock and garden or jungle view. Room offers ameneties Bath and body products, Smart TV entertainment center, Premium red & white wine (750 ml), 2 bottles, Superior snack package with assorted cookies, etc.
Other Amenities -
OCEAN VIEW SUITE
544 square feet and Private balcony with ocean view and hammock with Location on first floor close to the beach and pool.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR STANDARD ROOM
272 square feet room with Tropical or jungle view and Private balcony with hammock, Priority location conveniently close to beach and pool.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
SUITE
544 square feet room and Private balcony with tropical or jungle view.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE OCEAN FRONT
Suite with one king bed and private balcony with oceanfront view. Includes an Espresso machine, beach towels in room, and reservations at specialty restaurants.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD OCEAN FRONT
272 square feet room with private balcony with hammock and ocean view ocean. Ocean front location on ground floor.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD FAMILY ROOM
The room offers 544 square feet area with 1 king bed and a guaranteed connecting roomwith double beds and Private balcony with tropical or jungle view.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
DINING
There are 5 Restaurants at IBEROSTAR Cozumel:
El Sarape - An a la carte Mexican specialty restaurant with a formal dress code, reservations are required. Men must wear long pants.
International Buffet - The main restaurant, featuring a display kitchen and a buffet with show cooking - surprising, delicious and exquisite. Dress is casual and Bermuda shorts are permitted.
Star Rock Cafe - An a la carte American style specialty restaurant with formal dress code. Reservations are required.
Palapa Grill and Snack Bar - Serving snacks and grilled items during the day.
El Cedral Steakhouse - An a la carte steakhouse and grill , the dress code is formal and reservations are required.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Spanish Lessons, Dance Lessons, Water Polo, Beach Volleyball, Water Volleyball, Basketball, Archery, Air Rifles, Billiar ds.
Nightly Activities & Entertainment:
Nightly entertainment program featuring live music, weekly theme nights, shows and orchestral dances.
CHILDREN'S PROGRAMS
Lucy's Kid's Club is available from 10:00 a.m. to 5:00 p.m., and features a playground, Mini-Club, supervised games and competitions organized by the hotel's entertainment team, with a "kiddies disco" at night.
Applicable Ages: 4 to 12 years old

Children's Facilities
PlayGround
Teen Disco
Babysitting Fee: Hourly
Advance Notice for Babysitting: 24 hours

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
2033 Recommend
2033 past Apple Vacationers would recommend IBEROSTAR Cozumel to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5345reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Good facility, poor food quality.
DAVID P.
Jul 02 2018
We stayed at Iberostar in late June and really enjoyed the area. The facility is well maintained and staff was friendly. We had two massages, Carmen and Rafelia were amazing!! Our maid, Gaby, was also wonderful and very pleasant. Breakfast and lunch were ok as far as offerings go but dinner, other than the Steakhouse, were very disappointing. Bring your own bug spray as the tropical environment has a high amount of mosquitos. We would recommend renting a scooter or Jeep and drive around the island. We had a great time touring the island and downtown area, found a couple of great restaurants that made up for the hotel food. Really enjoyed being able to walk off the pier and snorkel or swim. Overall, the stay was good and we enjoyed ourselves, probably should have brought more snacks.
Customer Rating: 

Michele Steigleder MacBeth
MICHELE M.
Jun 24 2018
This is my 5th time staying at the Iberostar in Cozumel. Brought my 2 nieces with me this time. They loved Iberostar-Cozumel as I hoped they would. It is quite a compliment since it rained 3 out of the 4 days we had. Between the spa day and the energetic and engaging staff, our vacation was great--sun or no sun.
Customer Rating: 

Iberostar
JON E.
Jun 12 2018
We loved it and will be back, the place was beyond what we expected.
Customer Rating: 

Run down Iberostar. Very disappointed in this hotel
PATRICIA D.
Jun 12 2018
Cozumel Iberostar should be rated 2 star. The pool, lobby and rooms are in great need of repair and update.
Customer Rating: 

False promises
YURY I.
Jun 09 2018
Transportation from the airport to the hotel – Amstar did a good job meeting us at the Cozumel airport and transporting us to the hotel. Arranging a trip from the hotel to the airport was very complicated – they suggested to our daughter very early inconvenient time for her transfer from the hotel. Only after very hot ‘discussion’ they were able to move it closer to her flight departure. Food in hotel – definitely does not ‘all inclusive’. Some expected for a 5-star resort things like smoked salmon or goat cheese were not available. Selection of food in a buffer was not extensive. Good quality drinks in a bar were for extra payment. In the restaurant for dinner they did not have a selection of wines – even a good choice was listed in the menu. It took me a half-hour arguing with the staff to get red wine which was on the menu list. Overall, food does not qualify for a 5-star all inclusive resort.
Customer Rating: 

Our stay in Cozumel
LONNY L.
May 14 2018
The resort was very nice, the service was excellent! The food was typical buffet , not bad but not great. The water around the dock was awesome for snorkeling, there is not a beach, it is mostly rock and coral but it was still great, a lot of sea life! There is a dive shop at the resort and they seem to be great! I highly recommend it!
Customer Rating: 

Enrique & Nancy
ENRIQUE L.
May 14 2018
We have stayed at different all-inclusive hotels in Mexico through the past 10 years but this was by far the best. It was clean, the staff was great and the entertainment was by the the best I have seen. They have a night where they have a live Fire show on the beach. It was like nothing we have seen live before. It is an excellent hotel.
Customer Rating: 

Iberostar Cozumel
KAREN D.
Apr 26 2018
The overall resort was pretty good. We thought the food was mediocre, at best. Most desserts had no flavor, very bland. At check in, we were asked if we would mind a room with 2 queen beds? We said we didn't. When we got to the room, it was 2 double beds. This made it very uncomfortable and not restful at all considering we have a king bed at home. We didn't ask to change rooms because we liked the location of the room. After a couple nights though, we regretied that decision. Most of the staff was friendly but some didn't greet guests or even smile as you passed them. They looked like they didn't want to be there. The only reason we would go back is because of the convenience of the dive shop and that would be the only reason we would recommend this resort to anyone.
Customer Rating: 

Love Iberostar
SCOTT B.
Apr 13 2018
This was the second time we have stayed at Iberostar Cozumel. We will definitely be back for a third! The staff is great and very friendly. We love the jungle feel of the resort and it never seems over crowded. The food is outstanding for an all inclusive. I would absolutely recommend this resort to anyone.
Customer Rating: 

Great deal, great vacation!
GEORGE E.
Apr 05 2018
We had a wonderful experience at Iberostar. The staff was friendly, the beach was beautiful, and the food was awesome. This is the best buffet we have experienced at an all-inclusive. The rooms are small and simple, but completely met our needs. After all, who goes on a beach vacation to sit in the room? This was an excellent vacation for a great value. We have never repeated a visit to any place we have been, but we have already talked about returning here!
Customer Rating: 

Highly Recommend!
TRACEY R.
Apr 03 2018
We had an excellent time. From start to finish our trip was amazing. When we got to the Hotel in Cozumel we were greeted by friendly staff who took us back to the resort. There the greeted us at the door and again at the font desk with refreshments. They took our luggage to our room. All of the staff were amazing, always smiling, always courteous, fun, interactive. The star friends were awesome and interacted with guests throughout our stay. A special shout out to two of our bartenders Roger and Ivan. There was also a young lady who made special trips for us! Our friends love Roger, and he has become their extended family while on vacation. The snorkeling excursion was amazing, and the jeep tour was very fun and informative. I dont think there was anything that we had to complain about. We will definately vacation here again and we will highly recommend this resort to friends and family.
Customer Rating: 

TripAdvisor Traveller Reviews
Another great stay at Iberostar Cozumel
Alexander R,
Thu Jul 19 15:52:00 EDT 2018
This is my third stay at this hotel. All the staff at the hotel, I mean all off of them are extremely friendly and hard working. The buffet for breakfast, lunch and dinner offered delicious food. And has gotten even better over the years. The variety was great and delicious. The deserts were fantastic too. And there is plenty to choose from. One night they had one of the best smoked salmons I had in a long time. There are like a dozen different juices to choose from for breakfast. The grounds are well maintained. The room was clean, well kept and the maids did a great job every day. The fridge in the room always well stocked. I have no complaints about the drinks. I read comments about cheap brands, but every time I ordered a rum drink, they used Bacardi. People, don't seem to noticed that bars in the US frequently poor generic brands. There hotel is quiet at night due to the fact that the hard core wild party crowd stays in Playa del Carmen or Cancun. I used the dive shop at the hotel (not part of Iberostar). Even though the boat crew and dive guides are awesome, the dive shop packs the boats to capacity with divers and there were mostly 10 people in our group and frequently totaling more then 20 divers. Makes picture taking hard when 20 people converge on a seahorse to take pictures. But, the hotel made more then up for that setback. The hotel seems to attract a very nice pleasant mix of international guests.

Great break, lovely location.
Raymond_2222222, County Dublin, Ireland
Tue Jul 17 06:49:56 EDT 2018
Very enjoyable diving holiday with family. All Staff especially Benjamin & Alexandra at front desk very pleasant and helpful. Plenty of variety regards food . Book your restaurant as advised. Alcohol would be the cheap brands White wine was warm red wine was cold? Beautiful location, mosquito spray essential, you are in the jungle. No buses available only taxis $20 in to town. Scooters are great fun to rent, and to see the island. Underwater is just fantastic we did some super dives with onsite Dressel Divers who are very helpful and safe. Wildlife can be a bit noisy early in the morning so ear plugs would be useful. Swimming pool can be busy and loud music at times during the day this may not suit some folks. Beach and pier / boardwalk very picturesque. Chalet type accommodation not really sound proof can hear folks upstairs when walking around room. Rooms are reasonably size compact and clean, shower and bathroom very good, AC and fan are in room. Recommend sea-view room. Would definitely return to this hotel.

Loved Iberostar Cozumel!
gosuzcole, Boerne, Texas
Fri Jul 13 13:26:07 EDT 2018
Our family of 8 spent 6 days at Iberostar Cozumel. It was our first trip to Cozumel which didn't include getting off a cruise ship for a day so we got to spend time touring the island and meeting lots of new friends. All of the staff at Iberostar went out of their way to make us feel welcome and made sure our stay was the best it could be. From the lobby, to the dining room, to the rooms, pool and beach area, everything was perfect! We found lots of "Texas" friends, many who had stayed at this resort previously and returned because they loved it so much and we found out why. We will definitely return. The food and drinks were amazing as well! Muchas Gracias Iberostar Cozumel - Te veremos pronto!

Not Quite As Good As Previous Visits
Dianne R, Austin, Texas
Thu Jul 12 09:45:34 EDT 2018
This was my 4th or 5th time to stay at Iberostar. I can't say enough good things about the staff there -- everyone was so friendly and helpful, and they work so hard. The staff couldn't have been nicer! Housekeeping was great and so was the wait staff. The rooms had been re-painted since I'd been there, so that was nice. And the shower head was fabulous! Both a rain shower head and hand-held. The food this time was not as good as in the past, which was disappointing. And even though we were wearing their Iberostar "gold" wristbands (instead of the blue), we still were served the cheap alcohol, even when we asked for brand names. You could watch the bartender making your drink, and even though you'd say please use, for instance, Smirnoff vodka, they'd give you some cheap brand instead. Same for Kahlua; they'd give you a cheap brand. And we tipped generously at the bars, have great manners, and still received the "cheap". Really Iberostar? I was sooo disappointed as this time I had brought my sisters. So next time I come to Cozumel, it's certainly made me want to check out other hotels on the island. All-in-all though, it was a great trip!

Iberostar Cozumel Wedding
Slf86, Milwaukee, Wisconsin
Tue Jul 10 17:37:54 EDT 2018
We have stayed at the Iberostar Cozumel eight times. It’s always a good value for the price. During this trip, we got married and it was a great experience. Our Wedding Coordinator, Alejandra was very easy to work with. We did a private romantic dinner that was fantastic! I had my hair and makeup for the wedding done by Sandra in the Spa and she did a wonderful job. Felipe our photographer was also easy to work with. We were very pleased with our experience.



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