Cancun

Hotel Marina El Cid Riviera Maya


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2019 Exceptional Values
Extra Value: $600 Resort Credit per room (minimum 5 night stay; usage and duration restrictions apply).

Retreat to a paradise of turquoise Caribbean waters, soothing breezes, Mayan cultural sites, and beautiful, aromatic flora and fauna. Hotel Marina El Cid Spa & Beach Resort Riviera Maya invites you to experience the best of Riviera Maya. This luxurious all-inclusive resort is situated near the charming fishing village of Puerto Morelos.

For sports enthusiasts, a variety of non-motorized watersports are offered, including windsurfing, kayaking, Hobie cats, paddleboats, and boogie boards; or dive the reefs of Puerto Morelos National Reef Park, the second largest reef in the world. Relax in the magnificent 22,000-square-foot pool, dotted with waterfalls, children's slides, and a swim-up bar. Be pampered at El Cocay Spa. This beachfront spa preserves the ancient traditions of Mayan healers - rejuvenating guests through a harmony of mind, body, and spirit. Hotel Marina El Cid Spa & Beach Resort Rivera Maya also has a private, full-service marina featuring 120 slips, dive shop, mini-supermarket, and sport fishing fleet.

For the enjoyment of younger guests, El Cid Kids Club offers a full day of fun, featuring snorkeling lessons, Spanish and Mexican cooking classes, kayaking, water polo, and Mexican games. Each day offers something new!

Hotel Marina El Cid Spa & Beach Resort Riviera Maya prouly boasts a tantalizing array of Riviera Maya restaurants showcasing casual Caribbean elegance and world-class cuisine. Savor fusion Asian-Mediterranean fare and a diverse wine list at El Alcazar, a chic restaurant ideal for romantic dinners and celebrations. Alhambra features sumptuous buffets and intriguing themed specials. Poolside Hacienda Arrecife serves up gourmet Mexican favorites accompanied by more than 100 tequilas.

Find more information about El Cid Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Located in Puerto Morelos
Address: BOULEVARD EL CID UNIDAD 15 SM03
PUERTO MORELOS, QUINTANA ROO
QR

MX
Local Phone: 011-52-998-871-0
Toll Free Phone: 1-866-306-6113
Fax: 011-52-998-8728999
HOTEL FACILITIES
Barber / Beauty Salon
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Parking(Complimentary.)
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
Two free-form swimming pools featuring cascading waterfalls, caves, water slides, swim-up bar, and vegetation. Adults only Jacuzzi® bar. Moon and Beach lounge, hammock or plus mattresses beneath cabanas, enjoy drinks and reggae music.
Golf: NEARBY
Holes: 18
Tennis
Number of Courts: 2
Outdoor Courts: 2
Court Fee: Complimentary.
Raquet Rental Fees: Complimentary.
Water Sports on Site
Fishing: Additional Charge
Snorkeling: Additional Charge
Hobie Cats: Complimentary
Paddle Boats: Complimentary
Wind Surf: Complimentary
Other Sports Available
Raquetball: Additional Charge
Health Club / Spa
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Hotel features 350 suites built in a mix of colonial and modern style architecture. 9 low rise buildings- 4 or 5 stories each overlooking the ocean and pools. There are elevators in each building. New heated infinity pool overlooks the ocean and has a sun deck and VIP Platinum Club Area. Beach: Check-in: 3:00pm
Check-out: 12:00pm
Total Rooms: 500
Year Opened: 2006 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Minimum 5 night stay is required for dinner at the La Marina Restaurant. No springbreakers. Must be at least 25 years old to check in. Fee required for internet.
ROOM TYPES
3BEDROOM SUITE
First two bedrooms with King bed, the third w/ two dbls, Oceanview balcony with Jacuzzi® Living/dining area with half bath, kitchenette w/large stocked refrigerator, Satellite TV in each bedroom, hairdryer, coffee maker, safe, iron & iron board,
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
1BEDROOM SUITE
King and queen murphy bed in living room, Two balconies, Two bathrooms, Kitchenette, Living area, Turn down service, 24-hour room service, Room safe, Two satllite TVs, Hairdryer, Ceiling fan, Iron/ironing board.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
2BEDROOM SUITE PLATINUM
Two balconies. Boasts an independent living/dining area with a kitchenette. Offers two and a half bathrooms. Platinum Club Level included. Bedding: 1 king bed and 2 double beds.
Other Amenities -
Kitchen
FAMILY ROOM
2 doubles ans queen murphy, Balcony, Ocean, pool or garden views, Bathro om (above industry standard), Room safe, Satellite TV, Ceiling fan, Coffe maker, Hairdryer, Mini-bar, 24-hour room service, Pillow menu, Iron, Surprise gift for children.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE PLATINUM CLUB
King and queen murphy bed. Balcony, Ocean or oceanfront , Bathroom (above industry standard), Room safe, Satellite TV, Ceiling fan, Coffe maker, Hairdryer, Mini-bar, Room aromatherapy menu, Cribs and rollaways based on availability.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
2BEDROOM SUITE
First bedroom with King bed, the other with two dbls,Oceanview balcony with Jacuzzi, Living/dining area with half bath, kitchenette and large stocked refrigerator,plasma tv & Satellite TV in each bedroom,Hair dryer,Iron & ironing board,Coffee maker,safe.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUXURY ROOM
Other Amenities -
Kitchen
JUNIOR SUITE PLATINUM CLUB
Other Amenities -
Kitchen
JUNIOR SUITE
King and queen murphy bed, Balcony, Ocean, pool or garden views, Bathrm (above industry level), Satellite TV, Ceiling fan, Room safe, Coffee maker, Turn do wn service, Pillow menu, Iron, Hairdryer, Cribs & rollaways based on availability.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE WITH JACUZZI
One king bed, one queen murphy bed, and a balcony. In-room Jacuzzi. Max. occupancy: 4 guests
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
3BEDROOM SUITE PLATINUM
Indulge in the pleasures of the spacious, elegant 3 Bedroom Suite. Eat in the dining area or simply relax in the living area. The suite is air conditioned and offers satellite televisions in each bedroom and a plasma television in the living room.
Other Amenities -
Kitchen
LUXURY ROOM
King or 2 doubles, Balcony with varied views, bathroom (above industry level), Satellite TV, Room safe, Phone, Coffee maker, Hairdryer, Mini-bar, 24-hour room service, Pillow menu, Irin/Ironing board, Cribs & rollaways based on availability.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite

OTHER INFO
Pillow Menu
DINING
Hotel Marina El Cid Riviera Maya features 1 meal plan options:
All Meals, Drinks & Tips-Minimum 5 night stay is required for dinner at the La Marina Restaurant.
There are 5 Restaurants at Hotel Marina El Cid Riviera Maya:
El Alcazar - A la carte Mediterranean cuisine. Open for dinner only. Reservation required. Children 0-6 only allowed in the first three seatings at 6:00pm, 6:30pm, and 7:30pm; as of 7, only children 7 years and older are permitted.
La Alhambra - International buffet restaurant. Menus changed daily. Open for breakfast, lunch, and dinner. No reservation required.
La Marina - A la carte seafood restaurant. Open for dinner only. Reservation required. Note: Guests may dine here as many times as they wish
Arrecife - Mexican buffet specialties. Open for breakfast and lunch. No reservation needed. A la carte dinner - reservation required.
D'Gulio - Breakfast buffet (no reservations required). Becomes an Italian Trattoria for a la carte dinner. Reservations required. Children 6-12 only allowed in first two seatings at 6 and 6:30pm. As of 7:00pm, guests must be 12 and older. No guests under 6.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Windsurf, kayaks, hobbie cats, paddle boats, boogie boards. Entertainment and activities all day.
Nightly Activities & Entertainment:
Nightly Shows
CHILDREN'S PROGRAMS
Cid's Kid Club provides a full day of fun activities for children led by trained staff, kids engage in games, painting, drawing, puzzles, kite-making, shell jewelry, volleyball, sand castle contests and more.
Applicable Ages: 4-11 years old

Children's Facilities
PlayGround
Game Room
Babysitting Fee: $15 per hour
Minimum age to check in without an adult is 25 years old. Valid passport required.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
228 Recommend
228 past Apple Vacationers would recommend Hotel Marina El Cid Riviera Maya to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 7918reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
MARK W.
Jan 29 2019
beautiful hotel, shame apple booking agent did not listen to our request
Customer Rating: 

AMY U.
Jan 25 2019
Our room was very clean. The two double beds were extremely comfortable. The Murphy bed was very hard without a mattress pad or cushion but housekeeping did bring one and put it on the bed when requested. The restaurants were good. The Mediterranean was average and our server was less than attentive. However, the remainder of the restaurants in the resort were excellent! Beach had many weeds and algae but the beach staff was working very hard to clean it up.
Customer Rating: 

Hotel Marina El Cid Resort
TIMOTHY R.
Nov 30 2018
I have already written to Apple concerning the inaccurate description of "upgrade." I don't expect much will be done, as I never hear about questions related to MANY past stays booked through Apple. Now for El Cid...our family is not fond of the "cafeteria" style food option @ the Marketplace. Guests must eat there if specialty restaurant reservations aren't available, and they're booked many, many nights. We arrived on a Thursday and couldn't get a reservation for anything after 9:00 until Sunday. We had children in our group that needed to eat earlier. And we had adults that needed the same thing. It got dark quite early and the pools were cold, so that would have been much too late. The beach is okay. Most areas are reserved for folks who upgrade to Platinum. It's difficult to find a spot for 5 or more people. As far as the rating...it's off the mark we feel! And we have stayed at MANY resorts in that area! The food options, the beach seating methods and the push for Platinum made it lower on the Apple scale.
Customer Rating: 

Nice hotel, but....
ANDREA M.
Jul 12 2018
We stayed here two years ago and loved it which is why we went back with additional family members. Since then, they built El CID Ventus next door. That side has a beautiful large pool that no one uses because of no entertainment and no pool bar. Everyone from this hotel uses Marinas pool. Its packed. It cant handle the amount of people. You must be at the pool BEFORE 730 to even attempt to get a pool chair. Again, on the Ventus side, they put a buffet with different stations and a French restaurant. Thats it. So again, everyone uses Marinas restaurants. We checked in on a Saturday and went to make reservations at the restaurants and we could not get dinner in the 6-630 hour. So we either had to have dinner by 530 and get off the beach early or dinner at 8 and miss the shows. There is not enough seats for everyone at the shows. In the conference center show, people were packed in, lined on the walls and sitting on the aisles. Outside, people had to stand and drag pool chairs to sit. This is a beautiful property and we loved it before Ventus. We will not return until they fix these problems. This seemed to be the feeling amongst other guests we talked to. A couple employees mentioned they were going to build a stage 3 also. I also want to mention that the Mexican restaurant at Marina was open last time was closed for dinner now. Hope Marina El CID makes some changes soon!
Customer Rating: 

An awesome vacation
JEFFREY Z.
Jun 20 2018
Wasn't sure what to expect but it was amazing and are hoping to go back there next year. It was clean and had friendly staff. Our butler Kevin was great. We loved it and our boys had a great time too. Can't wait to go back.
Customer Rating: 

Hotel Marina El Cid
RONALD J.
Mar 06 2018
If very good was a category in the rating system, a couple of the excellent ratings would has been given very good. Regarding the beach rating, there was an unbelievable amount of seaweed washing up all day every day. This is nature and should not reflect on the hotel. However, the water at the beach is loaded with rocks. This makes it very difficult to experience the water.
Customer Rating: 

CHECK IN DESK STAFF
DAVID M.
Feb 22 2018
After a long day of travel (due to weather) we were happy to finally arrive at the Resort. We are a married couple and clearly had booked an upgrade to a Junior Suite with a king size bed through our travel agent and Apple Vacations (we had proof of same on our itinerary). Upon check-in, we were advised by the desk staff that there were no Junior Suites with king size beds available as the hotel was full and that for the evening we would be in a room with two double beds and perhaps be moved the next day. After much back and forth and an argument we were provided with a Junior Suite with king size bed which mystically appeared in their computer system!
Customer Rating: 

Not satisfied with apple service
RICHARD P.
Jun 20 2017
We have been using apple for almost 20 years & this is the first time ever that the service was horrible. They couldn't find our reservation at the airport. 30 mins later they finally did. Oscar at the hotel was the worst!!!! He was never there to help us. Also there was no apple party at the hotel. We look forward to that on every vacation & it's always been fantastic. Very very disappointed that there was nothing! Even though we have never had a problem with apple before after this trip we will be looking for another company & no longer recommending this company to our friends & family
Customer Rating: 

Pool and beach
KEITH C.
May 01 2017
The beach walking into the ocean was full of rocks that part was very disappointing and go in the water at all. Someone had a bow movement in the pool and the staff did nothing about it
Customer Rating: 

Very Nice!
BRIAN W.
Apr 07 2017
A great hotel, good food, pools and staff. Only complaint is the reserve too many chairs for the "Platinum Members" that they are not even using. Beach is great but ocean is rocky.
Customer Rating: 

Five star resort
KATHI O.
Dec 02 2016
Gorgeous resort! Staff were very friendly and accommodating. The food was excellent, with many choices for both kids and adults. The only drawback is the ocean in front of this property is extremely rocky with lots of seaweed.
Customer Rating: 

TripAdvisor Traveller Reviews
El Cid and Ventus at Marina El Cid Vacation
Dora N, Burr Ridge, Illinois
Sat Feb 16 18:44:09 EST 2019
We had one room at El Cid and two at the Ventus for a family of 6. We all enjoyed our stay here as the food and service was Excellent!! The pools were fantastic, especially the infinity pool. The only problem was the seaweed and rocks that would not allow you to enjoy the actual Ocean. The employees, though, worked diligently trying to remove as much of it as possible so guests could at least walk by the edge of the ocean.

Fantastic Family Resort
Camper47504611524,
Thu Feb 14 19:53:20 EST 2019
This was our second trip and we are already thinking about number three. Great resort layout and friendly staff. Nightly activities and great restaurants have something for everyone. We had three generations at the resort and everyone had a blast.

BIRTHDAY bash
Voyager24057390243, Houston, Texas
Thu Feb 14 19:15:49 EST 2019
My friends and I had a blast. Everyone was very nice from the hotel to the guest to the employees. Will most definitely be back! Great place to party and relax. Our room was right off the beach and the pool. We could see everything, the sun setting and rising!!!!!

Location is ok.... staff unhelpful & not knowledgeable about the facility
Pegasusrunner, California
Wed Feb 13 15:31:01 EST 2019
I stayed here recently with my family. Don’t rely on the staff to be of any help. They’re very meticulous with the timeshare presentation and sales, but when it comes to getting around the facility, you won’t be as directed. I was asking about the self service laundry facility on my 2nd day here. For three 3 days I was getting different information. Such as, it was open til 10pm, you can get tokens there. Finally, the night before I had to fly out, I found out that the place where I buy tokens and detergent closed at 5pm. This was after the front desk had given me change for the laundry and walking a load of dirty clothes down to the peer. I was upset b/c there was nothing in the information packets regarding this information. There was nothing written in the laundry facility. I also asked 3 different staff members on 3 different days how the self service laundry worked. The customer service staff of the hotel did offer to do my laundry for a service fee. But I’d have to itemize it and gamble on getting it back before my morning flight. I was really disappointed in how all this had turned out. It felt as if you only got information if staff was available, if you were upset, or you showed interest in buying a timeshare. That is not how any facility should be managed.

Perfection!!
GrammyOntario, Ontario
Wed Feb 13 14:57:46 EST 2019
El Cid offers a fabulous vacation resort. The accommodation is great with various room options. the food choices are plentiful and all offer excellent cuisine. The Market is great with many food choices. The new Ventus is beautiful; you have the luxury of using both Ventus and Marina restaurants, pools, etc. The staff do above and beyond keeping the property clean and safe...hand cleaning elevator floor grates!! Wow!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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