Hotel Irma

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2018 Exceptional Values
Extra Value: American breakfast daily, per adult (valid January 2-March 23, 2018; April 1-December 14, 2018).

The quaint, ocean-view Hotel Irma is a boutique resort located in Zihuatanejo, Mexico, about eight miles northwest of Ixtapa-Zihuatanejo International Airport.

Perched on a cliff atop La Madera Beach overlooking a beautiful bay, this comfortable hotel provides a spa and wellness center, sunset bar, sun deck, a swim-up bar, and two swimming pools and beach club at Villa Mexicana. Take part in a variety of exciting watersports nearby including kayaking, diving, fishing, and surfing. Guests are encouraged to venture throughout the resort for a memorable ecotourism adventure. Selva de los Troncones and Playa Linda stand out among the ecological preservation areas, particularly the latter, where turtles and other reptiles nestle quietly. It is even possible to camp in some of these areas, spending the night beneath the stars as you exchange stories with friends or family around a crackling fire.

Only steps from the hotel lobby, Las Naranjas Restaurant will delight you with its delicious Mexican cuisine. Offering relaxing meals and an unforgettable experience, the chef will prepare the most original and sumptuous Mexican and international dinners that will ever touch your lips.

Enjoy a refreshing view of the town from your air-conditioned, ocean view room. Guests are provided with a dressing table and chair, private bathroom, luxurious bathroom amenities, soft towels, and exceptional room service.
This property is located in the city of Zihuatanejo, on the Pacific coast of the state of Guerrero, on La Madera Beach. It is a 20-minute drive from the hotel to the airport.

Local Phone: 011 52 55 900...
Fax: 011-52-755-43738
Boutique Shops
Laundry / Dry Cleaning Service
Physician on Call
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
There are two swimming pools, a swim up bar and a pool deck.
Marina Golf Course - Ixtapa Palma Real - Ixtapa
The Marina Ixtapa is an 18-hole, Par 72 golf course designed by Robert Von Hagge. ThePalma Real is an 18 hole, Par 72 course with 6,898 yards designed by Robert Trent Jones, Jr.
Holes: 18
Lessons Available
The Hotel Irma is perched atop a cliff overlooking La Madera Beach, within walking distance of boutiques, restaurants and bars. Featuring the most breathtaking views in town, this hotel offers a total of 74 air-conditioned ocean view rooms. Hotel features include Las Naranjas Restaurant, the Sunset Bar, room service from 7:30 am to 10:30 pm, two swimming pools, a swim-up bar, and sun deck. Check-in: 3:00 pm
Check-out: 1:00 pm
Total Rooms: 74
Year Opened: 0 Credit Cards:
No Spring Breakers
Two double beds, Cable TV, Phone, Room safe, A/C
Other Amenities -
There are 1 Restaurants at Hotel Irma:
Las Naranjas Restaurant - Overlooking Zihuatanejo Bay, and featuring an exquisite selection of seafood, local and international cuisine.
TripAdvisor Web Reviews
Based on 468reviews
What to expect

Apple Vacations Traveller Reviews
Feb 14 2018
While we have no complaints about the staff at Hotel Irma, the management has made changes that is not good for the guests. The price of drinks are more than twice what they had been in years past, therefore we did not drink at the hotel. Each room is given ONE bottle of water per day, regardless of number of people staying in the room. Staff has been downsized, therefore they have rush to do their jobs. We will not be staying there again because of the management. The staff was excellent!!
Customer Rating: 

Irma the best
Apr 11 2017
Loved this hotel. Waiters were great and the whole staff was so friendly and made you feel like you were at home. Would be nice to have a small fridge in the room, even as an option to pay extra. Had to use the laundry service due to an "accident" and the service was quick (24hr) inexpensive and perfectly pressed. Will bring fewer clothes next time and use laundry. Hotel is like a hidden paradise.
Customer Rating: 

Great place to stay if you can walk
Feb 19 2017
We recently stayed at Hotel Irma and really enjoyed our stay. The hotel was clean and the staff were all very nice. The great part of the hotel is that it is by downtown Zihua. The bummer is all the walking (incline walking) you have to do. The food in the hotel was wonderful. Breakfast was perfect. If I could change one thing, coffee in my room. We had a beautiful view from our room and I had to truck down 5 flights of stairs to get 2 cups of coffee, then back up the steps again. Also you can only get free coffee from 7:00 to 7:30 (this was really 7:10 to 7:30). A frig in the room would also be nice. When you stay at a hotel for a week it is nice to have a place to put cold drinks. There was a cooler in the room but ours leaked. Hotel Irma is a nice place to stay. I would stay again. Just be ready to walk, a lot!!
Customer Rating: 

Zihut hotel rating...
Oct 03 2016
For starters, all of my comments are based on where we ended-up in Zihut., not where we stated at, The Irma. I really think folks need to know this really is a 2-3 star property, whaeras the Villas Mexicana is closer to a 4 star, and well worth the difference in price, and especially if traveling to the resort in OFF SEASON. The staff at Villa Mexicana was very accommodating and very happy the switch to stay there vs the Irma was available, as made all the difference in our returning back to this Mexican gem. relative to Ixtapa, my nickname for that resort is Mexico's Wailea , Maui and so very glad we did not stay on that side of the island.
Customer Rating: 

Mexican Heritage.
Mar 16 2016
The Hotel Irma still has the old Mexican feel to it. Don't expect luxurious surroundings, but for the price you just can't beat it. Make sure you ask for an "ocean view" room when you make your reservation.
Customer Rating: 

Mar 10 2016
We love staying at Hotel Irma. It's like coming home once a year to an old friend!
Customer Rating: 

No breakfast package again
Mar 05 2016
Probably won't do a breakfast package again. In the dinning room in the morning is was a train wreck. They need more 2 top tables less large tables. The food and service is great except for the one man they were training. Because guest were waiting for seating put pressure on your dinning experience. You were rushed to get off the table. Also our Plane was early no apple rep. Present, so had to pay taxi to hotel.
Customer Rating: 

Apple Rep Issues
Feb 11 2016
I've been visiting Mexico for 20 yrs and most of them have been spent at Hotel Irma. I'm comfortable and safe staying alone there. It's clean and the staff is friendly. Wonderful breakfast but the rest could use a little help. However, the Apple representative (Eder) was a problem. Upon arrival, because I was traveling alone, he made me wait 1.5 hours at the airport for a ride to my hotel. And, because they didn't know I understand Spanish, they were discussing putting me on the local combi bus...really? Finally reaching the hotel, I explained to him that I'm a returning traveler and don not need the customary meeting to try an upsell me with activities. I asked him to please leave my taxi/airport voucher with the front desk. He never left my taxi voucher and put my name on another guest's taxi voucher. He then proceeded to make the hotel staff explain to the other couple that I was traveling with them to the airport. It was a mess and so uncomfortable. Thankfully, Jaime (front desk) also has his own taxi so he offered to take
Customer Rating: 

The Irma is just what want
Feb 10 2016
We love the Irma. the staff is friendly and helpful. we are not all-inclusive people so this is great. Apple should offer more hotels like it.
Customer Rating: 

Hotel Irma - loved the ocean view room.
Feb 07 2016
When we checked in they said we had a std room, not ocean view that we booked. This has happened before and we had to get them to correct it to ocean view. The air conditioner was loud and had a smell to it. Other than that the hotel was wonderful.
Customer Rating: 

Hotel Irma Ixtapa Vacation
Feb 03 2016
Very nice hotel with a great view of the ocean. Very nice Pools cleaned daily. Restaurant had good breakfast but rest of menu was sketchy. Hamburger was raw and tasted like dog meat. Front desk could have been friendlier. front desk did help book excursion on sunset cruise which was awesome. Maids were very friendly and provided great service. Beds were very hard--had backache entire week. Had to run air at night because no breeze in the top floor room although breeze at pool levels. Ceiling fans in rooms would save a lot of money. Also should mention climate as we have been to many places in Mexico this time of year Jan/Feb and none as humid and hot. Beaches in area are awesome--clean and beautiful. Great rest/bars that would provide beach chairs all day for free as long as drinking something. Would recommend Valerie 1 and ????. One rather irritating thing was with Apple we were supposed to get free breakfast but hotel staff did NOT give us coupons until 4th day. Location, location--Irma is perfect. Beautiful little village town with nice restaurants and shops, and also not crowded. Zihua is beautiful and can not understand why anyone would stay at IXTAPA. Great vacation overall.
Customer Rating: 

TripAdvisor Traveller Reviews
Mexico at it's BEST
Cruising-Ron, Surrey, Canada
Thu Mar 15 15:19:45 EDT 2018
Cannot say enough positives about this REAL Mexican Hotel - Excellent people from Reception to Waite staff to great food to cleanliness, just a happy bunch of workers doing a GREAT job for their customers. Pools and Restaurant have magnificent elevated view of Playa Madeira. Location is awesome as could easily get anywhere in Zihua (Beaches, Restaurants, Shops, etc.)...by foot. Will definitely be back, as Zihua is now my favorite Mexican city, as lots of character and always felt safe even at night. What a friendly town. Sorry Ixtapa, but you don't have the character of Zihua. One small note, the rooms are only about 3 star, but ALWAYS very clean. All else is so great that I now consider this part of the character. Loved this place.

Decent, but bad internet service and a few other areas of improvement
Henry S, Alameda
Wed Mar 14 13:00:38 EDT 2018
Currently staying here in room number three. Staying for eight nights Pros: • nice infinity pool with view • friendly staff • clean rooms • good quality breakfast with plenty of variety (cost of breakfast included with the room rate) Cons: • Poor Internet service. Sometimes it works for short bursts, but most of the time it does not. • Antiquated system for keeping track of breakfasts (must wear a colored wristband, although this was not strictly enforced). Upon checking in the man at the front desk told us that we should wear it during our whole trip including when taking a shower. This is ridiculous and I don’t feel compelled to let the whole town know that I’m staying at a hotel Irma. Let us gringos blend in to the best of our abilities and not make us wear ridiculous bright yellow wristbands. • Credit card information is hand written down for incidentals (This is a significant security risk in this day and age). I did not see any shredder or anything that gave me a sense of security in terms of my sensitive financial data. • Prices for food and drinks are rather high. Example is that a cup of coffee is 30 pesos. Down the hill you can get a larger cup of coffee for only 18 pesos. • They seem to have a towel shortage. If the staff are able to resolve any of the aforementioned issues I will edit this review accordingly to reflect this. I am staying 4 more nights.

First time in Zihuatanejo
mello1441, Minneapolis, Minnesota
Sat Mar 10 04:24:47 EST 2018
We stayed at Hotel Irma for a week from 3/1 to 3/8. From the people we met there, that was a short stay. A lot were staying 2 weeks plus. We requested a room with a king and ocean front. We got the ocean front, but ended up with two double beds. We managed. Once we had our luggage to the 6th floor, we didn’t want to lug it around anymore. There are no mini-fridges or coffee makers in the room. The room was very basic. One bottle of water a day for two people. No dresser, no closet doors. The shower didn’t have a door or curtain which left water all over the floor. The safety latch was missing from the door. The safe was a key instead of a code. That meant we had to carry the key around with us. I would give the hotel a higher rating had they had these items. The view is what this hotel has going for them. To those that are early birds like us, Zihuatanejo is not an early rising town. You couldn’t get coffee in the hotel until 7:30am. Most restaurants didn’t open for breakfast until 8:00am or later. We did find one by the pier that opened at 7:00am. For those with walking problems, this hotel is all stairs. There are no elevators on the property. In addition to all stairs, Irma is located on a steep hill. It wasn’t a problem for us. We are in decent shape. There are taxis just out the front if you need to get somewhere. If they weren’t out front, the reception desk could call you one and they’d be there in a minute. The crowd at this hotel is much older. I would say the average age is 55+. That was fine for us as we aren't looking for a party. We are on vacation to relax. There was construction at the hotel directly next door. Our room was right near this. It was very loud. It was also annoying when you were trying to relax at the pool. On the weekend we thought the noise would stop. It didn't, they worked the weekends. We quickly found our way to the beach. There was the random couple with the kids. We knew this wasn't an adults only hotel. Once the kids arrived we went elsewhere. Though it was nice that this hotel doesn't cater to kids. If you had kids I would think they would be pretty bored here if there wasn't a pool. There certainly aren't toys or a play areas. The restaurant at Irma had surprisingly good food. The pablano stuffed chicken was very good. Once we ventured out to Playa Madera or Playa la Ropa we didn’t hang around the hotel much after that. We found good food and drinks out and about. The service staff was friendly. Typically slow around the pool. Or sometimes not at. This is Mexico. On cue they seem to disappear when happy hour arrives or when you need a drink. The front desk staff is typical of Mexico as well, I’m not sure they knew what they were doing. My husband speaks Spanish very well and would catch them staying things under their breath. They would mumble something and he would ask them to say it again and of course they wouldn’t. There seemed to be a lot of open space on the deck when we looked below. Like they could use more loungers and tables. It just seemed like a lot wasted open space. Paseo del Pescador (Fisherman's Walk) runs in front of the hotel. The gate from the hotel is open from 7:00am to 5:00pm. We walked this a lot and even felt safe at night. If you are concerned about safety because of the travel warnings don’t. We felt totally safe in Zihuatanejo. We walked around at night with no problems. We also stayed where the tourists were and didn’t look for trouble. This was our first time staying in actual Zihuatanejo. We have stayed in Ixtapa in the past. The resort area of Ixtapa is completely different than Zihuatanejo. Any other beach vacation verses Mexico. We forgot how hot it was there. We followed the shade around the umbrella at the pool. If you’re on the beach you run for the ocean or the shade. Would we go back? Doubtful just as a couple. Maybe with a group of friends. We forgot how dirty Zihuatanejo was. There was lots of garbage everywhere. I don’t remember that much in PDC. Plus I prefer the turquoise waters of the Caribbean over dark waters of the Pacific. And there are more conveniences in PDC like markets and shops. That doesn’t make the trip bad, just personal preference. We had a nice vacation as a couple. The hotel didn’t make or break our trip.

like going home again!
john_shurla, Greendale, Wisconsin
Tue Mar 06 12:45:45 EST 2018
We stayed at Irma last year and were so pleased we had to go back this year. It really is like home. Staff so friendly, great breakfasts, beautiful location, clean and comfortable rooms. While we did not get a massage, several other guests raved about the massage lady's ability. However, be prepared for a lot of stair climbing, especially if your are unlucky enough to get one of the rooms on the 4-6 floors!

Loved staying at Imra and in Zihua so much last March we are going again this year!
jimonthemississippi, on the river
Sun Mar 04 02:58:15 EST 2018
Stayed at Hotel Irma last March for our 15th anniversary and going to do it again this March. This will be our 6th trip to the area over the last 29 years, the first 4 being in Ixtapa but no more . We would much rather stay in Zihua and at Imra. This is the Mexico we enjoy. Love the location, the hotel workers, the food & drinks. Can't wait to get back and so glade to see that Volaris Airlines in flying non-stop from Chicago on Sundays year round.

The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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