Hotel Irma

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2018 Exceptional Values
Extra Value: American breakfast daily, per adult (valid January 2-March 23, 2018; April 1-December 14, 2018).

The quaint, ocean-view Hotel Irma is a boutique resort located in Zihuatanejo, Mexico, about eight miles northwest of Ixtapa-Zihuatanejo International Airport.

Perched on a cliff atop La Madera Beach overlooking a beautiful bay, this comfortable hotel provides a spa and wellness center, sunset bar, sun deck, a swim-up bar, and two swimming pools and beach club at Villa Mexicana. Take part in a variety of exciting watersports nearby including kayaking, diving, fishing, and surfing. Guests are encouraged to venture throughout the resort for a memorable ecotourism adventure. Selva de los Troncones and Playa Linda stand out among the ecological preservation areas, particularly the latter, where turtles and other reptiles nestle quietly. It is even possible to camp in some of these areas, spending the night beneath the stars as you exchange stories with friends or family around a crackling fire.

Only steps from the hotel lobby, Las Naranjas Restaurant will delight you with its delicious Mexican cuisine. Offering relaxing meals and an unforgettable experience, the chef will prepare the most original and sumptuous Mexican and international dinners that will ever touch your lips.

Enjoy a refreshing view of the town from your air-conditioned, ocean view room. Guests are provided with a dressing table and chair, private bathroom, luxurious bathroom amenities, soft towels, and exceptional room service.
This property is located in the city of Zihuatanejo, on the Pacific coast of the state of Guerrero, on La Madera Beach. It is a 20-minute drive from the hotel to the airport.

Local Phone: 011 52 55 900...
Fax: 011-52-755-43738
Boutique Shops
Laundry / Dry Cleaning Service
Physician on Call
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
There are two swimming pools, a swim up bar and a pool deck.
Marina Golf Course - Ixtapa Palma Real - Ixtapa
The Marina Ixtapa is an 18-hole, Par 72 golf course designed by Robert Von Hagge. ThePalma Real is an 18 hole, Par 72 course with 6,898 yards designed by Robert Trent Jones, Jr.
Holes: 18
Lessons Available
The Hotel Irma is perched atop a cliff overlooking La Madera Beach, within walking distance of boutiques, restaurants and bars. Featuring the most breathtaking views in town, this hotel offers a total of 74 air-conditioned ocean view rooms. Hotel features include Las Naranjas Restaurant, the Sunset Bar, room service from 7:30 am to 10:30 pm, two swimming pools, a swim-up bar, and sun deck. Check-in: 3:00 pm
Check-out: 1:00 pm
Total Rooms: 74
Year Opened: 0 Credit Cards:
No Spring Breakers
Two double beds, Cable TV, Phone, Room safe, A/C
Other Amenities -
There are 1 Restaurants at Hotel Irma:
Las Naranjas Restaurant - Overlooking Zihuatanejo Bay, and featuring an exquisite selection of seafood, local and international cuisine.
TripAdvisor Web Reviews
Based on 476reviews
What to expect

Apple Vacations Traveller Reviews
Mar 18 2018
Our favorite place to stay. Rooms are good since you're only in them for a short period of time during the day. Staff is great!! The only downside is that the hotel allows saving chairs by the pool-especially when they don't use them til afternoon. People get up extremely early in am just to save chairs. Not right. A Short
Customer Rating: 

Feb 14 2018
While we have no complaints about the staff at Hotel Irma, the management has made changes that is not good for the guests. The price of drinks are more than twice what they had been in years past, therefore we did not drink at the hotel. Each room is given ONE bottle of water per day, regardless of number of people staying in the room. Staff has been downsized, therefore they have rush to do their jobs. We will not be staying there again because of the management. The staff was excellent!!
Customer Rating: 

Irma the best
Apr 11 2017
Loved this hotel. Waiters were great and the whole staff was so friendly and made you feel like you were at home. Would be nice to have a small fridge in the room, even as an option to pay extra. Had to use the laundry service due to an "accident" and the service was quick (24hr) inexpensive and perfectly pressed. Will bring fewer clothes next time and use laundry. Hotel is like a hidden paradise.
Customer Rating: 

Great place to stay if you can walk
Feb 19 2017
We recently stayed at Hotel Irma and really enjoyed our stay. The hotel was clean and the staff were all very nice. The great part of the hotel is that it is by downtown Zihua. The bummer is all the walking (incline walking) you have to do. The food in the hotel was wonderful. Breakfast was perfect. If I could change one thing, coffee in my room. We had a beautiful view from our room and I had to truck down 5 flights of stairs to get 2 cups of coffee, then back up the steps again. Also you can only get free coffee from 7:00 to 7:30 (this was really 7:10 to 7:30). A frig in the room would also be nice. When you stay at a hotel for a week it is nice to have a place to put cold drinks. There was a cooler in the room but ours leaked. Hotel Irma is a nice place to stay. I would stay again. Just be ready to walk, a lot!!
Customer Rating: 

Zihut hotel rating...
Oct 03 2016
For starters, all of my comments are based on where we ended-up in Zihut., not where we stated at, The Irma. I really think folks need to know this really is a 2-3 star property, whaeras the Villas Mexicana is closer to a 4 star, and well worth the difference in price, and especially if traveling to the resort in OFF SEASON. The staff at Villa Mexicana was very accommodating and very happy the switch to stay there vs the Irma was available, as made all the difference in our returning back to this Mexican gem. relative to Ixtapa, my nickname for that resort is Mexico's Wailea , Maui and so very glad we did not stay on that side of the island.
Customer Rating: 

Mexican Heritage.
Mar 16 2016
The Hotel Irma still has the old Mexican feel to it. Don't expect luxurious surroundings, but for the price you just can't beat it. Make sure you ask for an "ocean view" room when you make your reservation.
Customer Rating: 

Mar 10 2016
We love staying at Hotel Irma. It's like coming home once a year to an old friend!
Customer Rating: 

No breakfast package again
Mar 05 2016
Probably won't do a breakfast package again. In the dinning room in the morning is was a train wreck. They need more 2 top tables less large tables. The food and service is great except for the one man they were training. Because guest were waiting for seating put pressure on your dinning experience. You were rushed to get off the table. Also our Plane was early no apple rep. Present, so had to pay taxi to hotel.
Customer Rating: 

Apple Rep Issues
Feb 11 2016
I've been visiting Mexico for 20 yrs and most of them have been spent at Hotel Irma. I'm comfortable and safe staying alone there. It's clean and the staff is friendly. Wonderful breakfast but the rest could use a little help. However, the Apple representative (Eder) was a problem. Upon arrival, because I was traveling alone, he made me wait 1.5 hours at the airport for a ride to my hotel. And, because they didn't know I understand Spanish, they were discussing putting me on the local combi bus...really? Finally reaching the hotel, I explained to him that I'm a returning traveler and don not need the customary meeting to try an upsell me with activities. I asked him to please leave my taxi/airport voucher with the front desk. He never left my taxi voucher and put my name on another guest's taxi voucher. He then proceeded to make the hotel staff explain to the other couple that I was traveling with them to the airport. It was a mess and so uncomfortable. Thankfully, Jaime (front desk) also has his own taxi so he offered to take
Customer Rating: 

The Irma is just what want
Feb 10 2016
We love the Irma. the staff is friendly and helpful. we are not all-inclusive people so this is great. Apple should offer more hotels like it.
Customer Rating: 

Hotel Irma - loved the ocean view room.
Feb 07 2016
When we checked in they said we had a std room, not ocean view that we booked. This has happened before and we had to get them to correct it to ocean view. The air conditioner was loud and had a smell to it. Other than that the hotel was wonderful.
Customer Rating: 

TripAdvisor Traveller Reviews
Some rooms ok, beautiful view if you can get it!
lem_on416, Toronto, Canada
Sun Jun 24 06:53:43 EDT 2018
When we arrived at Irma, we were told that the room category we had reserved was not available. Cool, we booked 8 months in advance, but ok. They put us in a room with no privacy, no view and no balcony. The bathroom may as well have been on the beds, as you could hear every little thing going on in there (and I mean everything!) I'm not really an air conditioning person when i could instead be breathing in a nice sea breeze, but we couldn't open our door because anyone really could have walked in off the communal patio area. The next day, we were thrilled to find out that a room with ocean view (which we had paid for) had come available, so we moved. This was MUCH better. Beautiful view, great little balcony (we were about 3 storeys above the pool) and nice spacious sleeping area. This time, the bathroom was more separated from the rest of the room, so there was no added ick factor during our stay! The property is nice, as long as you aren't too fussed about beach access, but as pretty much every other review has stated - there are A LOT of stairs. As long as you are expecting this, you will be fine. We only had breakfast at the restaurant, but it was quite good. Kind of weird that they don't serve coffee before 8am though. (We are early risers!) My only real complaint was that some of the other guests are a little cliquey. Cool, you've been going to the same hotel for several years - that doesn't give you the right to have the railside table every friggin day, even when someone else beats you to it. I'll never understand that logic. Anyway, Irma is great for people who want to stay close to town and want to escape the resorts in Ixtapa! I'm not sure I would stay here again, but I would definitely recommend it to any non-beach-loving friends!

nice but not great.
Kattop, Calgary, Canada
Mon May 21 09:21:53 EDT 2018
We loved the staff and the hotel.!! We would of liked having a fridge for water etc. no beer included in happy hours. drinks and food expensive. They charged for ice and the small bottle of water was not much for 2 people. So taxis 2 to 3 times a day..kind of felt trapped. we cant walk so much on hills and stairs...since most of ziha is like that I think this is our last trip to this area. but for those of you who get around it is a great place.

Is the price I was quoted for real?
GallopingGertie, Tacoma, Washington
Sat May 12 07:26:07 EDT 2018
We loved this hotel and I tried to book for first week of February and was quoted $114 per night calling the hotel directly. Is this an extreme increase in rates or an error, certainly was nice but not that nice. We last stayed here 1.5 yrs ago.

A gem!
nedgulden, Vancouver, Canada
Fri Apr 13 14:07:31 EDT 2018
We booked this as a last minute and are so glad we chose to stay at Hotel Irma. Beautiful location, great pool, wonderful warm staff, great room! The views are amazing but the staff are the real winners; exceptional in every way. This one is a winner. !Gracias a todos!

Another great vacation!
Sandy S, Wisconsin Rapids, Wisconsin
Sat Mar 31 14:45:42 EDT 2018
Hotel Irma is a wonderful authentic Mexican hotel. The views are spectacular from the infinity pool and from the ocean view rooms. The staff is amazing and very polite. This was our second stay and can't wait to go back again next year. We always felt safe and never experienced any problems while out and about. Everyone was always pleasant and helpful.

The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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