Hotel Irma

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2018 Exceptional Values
Extra Value: American breakfast daily, per adult (valid January 2-March 23, 2018; April 1-December 14, 2018).

The quaint, ocean-view Hotel Irma is a boutique resort located in Zihuatanejo, Mexico, about eight miles northwest of Ixtapa-Zihuatanejo International Airport.

Perched on a cliff atop La Madera Beach overlooking a beautiful bay, this comfortable hotel provides a spa and wellness center, sunset bar, sun deck, a swim-up bar, and two swimming pools and beach club at Villa Mexicana. Take part in a variety of exciting watersports nearby including kayaking, diving, fishing, and surfing. Guests are encouraged to venture throughout the resort for a memorable ecotourism adventure. Selva de los Troncones and Playa Linda stand out among the ecological preservation areas, particularly the latter, where turtles and other reptiles nestle quietly. It is even possible to camp in some of these areas, spending the night beneath the stars as you exchange stories with friends or family around a crackling fire.

Only steps from the hotel lobby, Las Naranjas Restaurant will delight you with its delicious Mexican cuisine. Offering relaxing meals and an unforgettable experience, the chef will prepare the most original and sumptuous Mexican and international dinners that will ever touch your lips.

Enjoy a refreshing view of the town from your air-conditioned, ocean view room. Guests are provided with a dressing table and chair, private bathroom, luxurious bathroom amenities, soft towels, and exceptional room service.
This property is located in the city of Zihuatanejo, on the Pacific coast of the state of Guerrero, on La Madera Beach. It is a 20-minute drive from the hotel to the airport.

Local Phone: 011 52 55 900...
Fax: 011-52-755-43738
Boutique Shops
Laundry / Dry Cleaning Service
Physician on Call
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
There are two swimming pools, a swim up bar and a pool deck.
Marina Golf Course - Ixtapa Palma Real - Ixtapa
The Marina Ixtapa is an 18-hole, Par 72 golf course designed by Robert Von Hagge. ThePalma Real is an 18 hole, Par 72 course with 6,898 yards designed by Robert Trent Jones, Jr.
Holes: 18
Lessons Available
The Hotel Irma is perched atop a cliff overlooking La Madera Beach, within walking distance of boutiques, restaurants and bars. Featuring the most breathtaking views in town, this hotel offers a total of 74 air-conditioned ocean view rooms. Hotel features include Las Naranjas Restaurant, the Sunset Bar, room service from 7:30 am to 10:30 pm, two swimming pools, a swim-up bar, and sun deck. Check-in: 3:00 pm
Check-out: 1:00 pm
Total Rooms: 74
Year Opened: 0 Credit Cards:
No Spring Breakers
Two double beds, Cable TV, Phone, Room safe, A/C
Other Amenities -
There are 1 Restaurants at Hotel Irma:
Las Naranjas Restaurant - Overlooking Zihuatanejo Bay, and featuring an exquisite selection of seafood, local and international cuisine.
TripAdvisor Web Reviews
Based on 475reviews
What to expect

Apple Vacations Traveller Reviews
Mar 18 2018
Our favorite place to stay. Rooms are good since you're only in them for a short period of time during the day. Staff is great!! The only downside is that the hotel allows saving chairs by the pool-especially when they don't use them til afternoon. People get up extremely early in am just to save chairs. Not right. A Short
Customer Rating: 

Feb 14 2018
While we have no complaints about the staff at Hotel Irma, the management has made changes that is not good for the guests. The price of drinks are more than twice what they had been in years past, therefore we did not drink at the hotel. Each room is given ONE bottle of water per day, regardless of number of people staying in the room. Staff has been downsized, therefore they have rush to do their jobs. We will not be staying there again because of the management. The staff was excellent!!
Customer Rating: 

Irma the best
Apr 11 2017
Loved this hotel. Waiters were great and the whole staff was so friendly and made you feel like you were at home. Would be nice to have a small fridge in the room, even as an option to pay extra. Had to use the laundry service due to an "accident" and the service was quick (24hr) inexpensive and perfectly pressed. Will bring fewer clothes next time and use laundry. Hotel is like a hidden paradise.
Customer Rating: 

Great place to stay if you can walk
Feb 19 2017
We recently stayed at Hotel Irma and really enjoyed our stay. The hotel was clean and the staff were all very nice. The great part of the hotel is that it is by downtown Zihua. The bummer is all the walking (incline walking) you have to do. The food in the hotel was wonderful. Breakfast was perfect. If I could change one thing, coffee in my room. We had a beautiful view from our room and I had to truck down 5 flights of stairs to get 2 cups of coffee, then back up the steps again. Also you can only get free coffee from 7:00 to 7:30 (this was really 7:10 to 7:30). A frig in the room would also be nice. When you stay at a hotel for a week it is nice to have a place to put cold drinks. There was a cooler in the room but ours leaked. Hotel Irma is a nice place to stay. I would stay again. Just be ready to walk, a lot!!
Customer Rating: 

Zihut hotel rating...
Oct 03 2016
For starters, all of my comments are based on where we ended-up in Zihut., not where we stated at, The Irma. I really think folks need to know this really is a 2-3 star property, whaeras the Villas Mexicana is closer to a 4 star, and well worth the difference in price, and especially if traveling to the resort in OFF SEASON. The staff at Villa Mexicana was very accommodating and very happy the switch to stay there vs the Irma was available, as made all the difference in our returning back to this Mexican gem. relative to Ixtapa, my nickname for that resort is Mexico's Wailea , Maui and so very glad we did not stay on that side of the island.
Customer Rating: 

Mexican Heritage.
Mar 16 2016
The Hotel Irma still has the old Mexican feel to it. Don't expect luxurious surroundings, but for the price you just can't beat it. Make sure you ask for an "ocean view" room when you make your reservation.
Customer Rating: 

Mar 10 2016
We love staying at Hotel Irma. It's like coming home once a year to an old friend!
Customer Rating: 

No breakfast package again
Mar 05 2016
Probably won't do a breakfast package again. In the dinning room in the morning is was a train wreck. They need more 2 top tables less large tables. The food and service is great except for the one man they were training. Because guest were waiting for seating put pressure on your dinning experience. You were rushed to get off the table. Also our Plane was early no apple rep. Present, so had to pay taxi to hotel.
Customer Rating: 

Apple Rep Issues
Feb 11 2016
I've been visiting Mexico for 20 yrs and most of them have been spent at Hotel Irma. I'm comfortable and safe staying alone there. It's clean and the staff is friendly. Wonderful breakfast but the rest could use a little help. However, the Apple representative (Eder) was a problem. Upon arrival, because I was traveling alone, he made me wait 1.5 hours at the airport for a ride to my hotel. And, because they didn't know I understand Spanish, they were discussing putting me on the local combi bus...really? Finally reaching the hotel, I explained to him that I'm a returning traveler and don not need the customary meeting to try an upsell me with activities. I asked him to please leave my taxi/airport voucher with the front desk. He never left my taxi voucher and put my name on another guest's taxi voucher. He then proceeded to make the hotel staff explain to the other couple that I was traveling with them to the airport. It was a mess and so uncomfortable. Thankfully, Jaime (front desk) also has his own taxi so he offered to take
Customer Rating: 

The Irma is just what want
Feb 10 2016
We love the Irma. the staff is friendly and helpful. we are not all-inclusive people so this is great. Apple should offer more hotels like it.
Customer Rating: 

Hotel Irma - loved the ocean view room.
Feb 07 2016
When we checked in they said we had a std room, not ocean view that we booked. This has happened before and we had to get them to correct it to ocean view. The air conditioner was loud and had a smell to it. Other than that the hotel was wonderful.
Customer Rating: 

TripAdvisor Traveller Reviews
nice but not great.
Kattop, Calgary, Canada
Mon May 21 09:21:53 EDT 2018
We loved the staff and the hotel.!! We would of liked having a fridge for water etc. no beer included in happy hours. drinks and food expensive. They charged for ice and the small bottle of water was not much for 2 people. So taxis 2 to 3 times a day..kind of felt trapped. we cant walk so much on hills and stairs...since most of ziha is like that I think this is our last trip to this area. but for those of you who get around it is a great place.

Is the price I was quoted for real?
GallopingGertie, Tacoma, Washington
Sat May 12 07:26:07 EDT 2018
We loved this hotel and I tried to book for first week of February and was quoted $114 per night calling the hotel directly. Is this an extreme increase in rates or an error, certainly was nice but not that nice. We last stayed here 1.5 yrs ago.

A gem!
nedgulden, Vancouver, Canada
Fri Apr 13 14:07:31 EDT 2018
We booked this as a last minute and are so glad we chose to stay at Hotel Irma. Beautiful location, great pool, wonderful warm staff, great room! The views are amazing but the staff are the real winners; exceptional in every way. This one is a winner. !Gracias a todos!

Another great vacation!
Sandy S, Wisconsin Rapids, Wisconsin
Sat Mar 31 14:45:42 EDT 2018
Hotel Irma is a wonderful authentic Mexican hotel. The views are spectacular from the infinity pool and from the ocean view rooms. The staff is amazing and very polite. This was our second stay and can't wait to go back again next year. We always felt safe and never experienced any problems while out and about. Everyone was always pleasant and helpful.

Lots of Mexican charm
Mark C, Osseo, Wisconsin
Wed Mar 28 08:20:32 EDT 2018
I'd much rather stay at a true Mexican hotel than a huge resort, even though "Mexican charm" cuts both ways. Irma is in a great location, quiet and safe yet with easy walking access to the main part of Zihua, and while you do have to climb quite a few stairs to get back to the hotel from the beach, it's nice to have beach access right there. The hotel is attractive, clean and well kept, and the staff friendly and helpful. They have a decent hospitality room for early arrivals and late departures, The pools are very nice and the view from the infinity pool overlooking the bay is great. There was a hot tun on the upper deck but it was dirty and looked to be out of service, otherwise that may have been a nice spot especially in the evening. We booked an ocean view room with a patio, the view from the room was great and it was nice to be able to sit on the patio for an afternoon siesta or evening drinks, although it would have been nice to have two loungers rather than the one lounger, one chair, and one small table that each room had. The room was tiny but adequate. My wife really didn't like that there was a step up between the beds and the sink/bathroom area, she struggled with that during the night, a small night light would have been helpful. The air conditioning struggled during the heat of the afternoon and it was often warmer than we'd like it when turning in for the night. I'd have appreciated a small refrigerator in the room to keep a few bottles of water and some drinks in, and I was surprised that the hotel included only one small bottle of water per day with the room, not nearly enough for two people. Previous guests had left a foam cooler from Oxxo on the patio, so we moved it into the room and made a few treks to Oxxo for ice and water, as they were much less expensive than from the hotel. Our housekeeping service was excellent, except for one day when we were shorted towels and did not get a water, but I mentioned that to the front desk and it was quickly corrected. My two biggest complaints would be that the wireless internet did not work in the room, and hot water was not consistently available. I spoke to the front desk about it and they sent a maintenance guy who thought he needed to open a valve for us. He went and did so and that improved things, but at times we just didn't get any hot water. Considering the climate in Zihua that's not a real big deal, but I do prefer to shave after a hot shower so it was a bit of an irritant. Many guests complained about the wireless and nothing ever seemed to change, so we would all go hang out in the lobby to check email and messages from home a few times per day. The hotel made us sign an agreement at check in, one item of which was that we couldn't bring our own beverages to "public areas", with some pretty strong charges for violating that policy. The policy was vague as to if water was a beverage, and it didn't really matter much so I didn't bother to clarify that, but no one ever bothered us about having our water in the lobby while using the wifi. i considered our patio to not be a public area and so we saved some money by buying drinks at Oxxo and ModelORama for our evening relaxation. The restaurant/bar at the hotel were good but much more expensive than eating and drinking in town. In the end, I would certainly stay at Irma again, with all its Mexican charm.

The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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