Hotel Irma

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2019 Exceptional Values
Extra Value: American breakfast daily per adult (valid 1/02-4/16; 4/21-12/19/19).

The quaint, ocean-view Hotel Irma is a boutique resort located in Zihuatanejo, Mexico, about eight miles northwest of Ixtapa-Zihuatanejo International Airport.

Perched on a cliff atop La Madera Beach overlooking a beautiful bay, this comfortable hotel provides a spa and wellness center, sunset bar, sun deck, a swim-up bar, and two swimming pools and beach club at Villa Mexicana. Take part in a variety of exciting watersports nearby including kayaking, diving, fishing, and surfing. Guests are encouraged to venture throughout the resort for a memorable ecotourism adventure. Selva de los Troncones and Playa Linda stand out among the ecological preservation areas, particularly the latter, where turtles and other reptiles nestle quietly. It is even possible to camp in some of these areas, spending the night beneath the stars as you exchange stories with friends or family around a crackling fire.

Only steps from the hotel lobby, Las Naranjas Restaurant will delight you with its delicious Mexican cuisine. Offering relaxing meals and an unforgettable experience, the chef will prepare the most original and sumptuous Mexican and international dinners that will ever touch your lips.

Enjoy a refreshing view of the town from your air-conditioned, ocean view room. Guests are provided with a dressing table and chair, private bathroom, luxurious bathroom amenities, soft towels, and exceptional room service.
This property is located in the city of Zihuatanejo, on the Pacific coast of the state of Guerrero, on La Madera Beach. It is a 20-minute drive from the hotel to the airport.

Local Phone: 011 52 55 900...
Fax: 011-52-755-43738
Boutique Shops
Laundry / Dry Cleaning Service
Physician on Call
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
There are two swimming pools, a swim up bar and a pool deck.
Marina Golf Course - Ixtapa Palma Real - Ixtapa
The Marina Ixtapa is an 18-hole, Par 72 golf course designed by Robert Von Hagge. ThePalma Real is an 18 hole, Par 72 course with 6,898 yards designed by Robert Trent Jones, Jr.
Holes: 18
Lessons Available
The Hotel Irma is perched atop a cliff overlooking La Madera Beach, within walking distance of boutiques, restaurants and bars. Featuring the most breathtaking views in town, this hotel offers a total of 74 air-conditioned ocean view rooms. Hotel features include Las Naranjas Restaurant, the Sunset Bar, room service from 7:30 am to 10:30 pm, two swimming pools, a swim-up bar, and sun deck. Check-in: 3:00 pm
Check-out: 1:00 pm
Total Rooms: 74
Year Opened: 0 Credit Cards:
No Spring Breakers
Two double beds, Cable TV, Phone, Room safe, A/C
Other Amenities -
There are 1 Restaurants at Hotel Irma:
Las Naranjas Restaurant - Overlooking Zihuatanejo Bay, and featuring an exquisite selection of seafood, local and international cuisine.
TripAdvisor Web Reviews
Based on 515reviews
What to expect

Apple Vacations Traveller Reviews
Mar 18 2018
Our favorite place to stay. Rooms are good since you're only in them for a short period of time during the day. Staff is great!! The only downside is that the hotel allows saving chairs by the pool-especially when they don't use them til afternoon. People get up extremely early in am just to save chairs. Not right. A Short
Customer Rating: 

Feb 14 2018
While we have no complaints about the staff at Hotel Irma, the management has made changes that is not good for the guests. The price of drinks are more than twice what they had been in years past, therefore we did not drink at the hotel. Each room is given ONE bottle of water per day, regardless of number of people staying in the room. Staff has been downsized, therefore they have rush to do their jobs. We will not be staying there again because of the management. The staff was excellent!!
Customer Rating: 

Irma the best
Apr 11 2017
Loved this hotel. Waiters were great and the whole staff was so friendly and made you feel like you were at home. Would be nice to have a small fridge in the room, even as an option to pay extra. Had to use the laundry service due to an "accident" and the service was quick (24hr) inexpensive and perfectly pressed. Will bring fewer clothes next time and use laundry. Hotel is like a hidden paradise.
Customer Rating: 

Great place to stay if you can walk
Feb 19 2017
We recently stayed at Hotel Irma and really enjoyed our stay. The hotel was clean and the staff were all very nice. The great part of the hotel is that it is by downtown Zihua. The bummer is all the walking (incline walking) you have to do. The food in the hotel was wonderful. Breakfast was perfect. If I could change one thing, coffee in my room. We had a beautiful view from our room and I had to truck down 5 flights of stairs to get 2 cups of coffee, then back up the steps again. Also you can only get free coffee from 7:00 to 7:30 (this was really 7:10 to 7:30). A frig in the room would also be nice. When you stay at a hotel for a week it is nice to have a place to put cold drinks. There was a cooler in the room but ours leaked. Hotel Irma is a nice place to stay. I would stay again. Just be ready to walk, a lot!!
Customer Rating: 

Zihut hotel rating...
Oct 03 2016
For starters, all of my comments are based on where we ended-up in Zihut., not where we stated at, The Irma. I really think folks need to know this really is a 2-3 star property, whaeras the Villas Mexicana is closer to a 4 star, and well worth the difference in price, and especially if traveling to the resort in OFF SEASON. The staff at Villa Mexicana was very accommodating and very happy the switch to stay there vs the Irma was available, as made all the difference in our returning back to this Mexican gem. relative to Ixtapa, my nickname for that resort is Mexico's Wailea , Maui and so very glad we did not stay on that side of the island.
Customer Rating: 

Mexican Heritage.
Mar 16 2016
The Hotel Irma still has the old Mexican feel to it. Don't expect luxurious surroundings, but for the price you just can't beat it. Make sure you ask for an "ocean view" room when you make your reservation.
Customer Rating: 

Mar 10 2016
We love staying at Hotel Irma. It's like coming home once a year to an old friend!
Customer Rating: 

No breakfast package again
Mar 05 2016
Probably won't do a breakfast package again. In the dinning room in the morning is was a train wreck. They need more 2 top tables less large tables. The food and service is great except for the one man they were training. Because guest were waiting for seating put pressure on your dinning experience. You were rushed to get off the table. Also our Plane was early no apple rep. Present, so had to pay taxi to hotel.
Customer Rating: 

Apple Rep Issues
Feb 11 2016
I've been visiting Mexico for 20 yrs and most of them have been spent at Hotel Irma. I'm comfortable and safe staying alone there. It's clean and the staff is friendly. Wonderful breakfast but the rest could use a little help. However, the Apple representative (Eder) was a problem. Upon arrival, because I was traveling alone, he made me wait 1.5 hours at the airport for a ride to my hotel. And, because they didn't know I understand Spanish, they were discussing putting me on the local combi bus...really? Finally reaching the hotel, I explained to him that I'm a returning traveler and don not need the customary meeting to try an upsell me with activities. I asked him to please leave my taxi/airport voucher with the front desk. He never left my taxi voucher and put my name on another guest's taxi voucher. He then proceeded to make the hotel staff explain to the other couple that I was traveling with them to the airport. It was a mess and so uncomfortable. Thankfully, Jaime (front desk) also has his own taxi so he offered to take
Customer Rating: 

The Irma is just what want
Feb 10 2016
We love the Irma. the staff is friendly and helpful. we are not all-inclusive people so this is great. Apple should offer more hotels like it.
Customer Rating: 

Hotel Irma - loved the ocean view room.
Feb 07 2016
When we checked in they said we had a std room, not ocean view that we booked. This has happened before and we had to get them to correct it to ocean view. The air conditioner was loud and had a smell to it. Other than that the hotel was wonderful.
Customer Rating: 

TripAdvisor Traveller Reviews
Nice, clean, inexpensive, relaxing hotel
Diane V, Sartell, Minnesota
Thu Apr 11 13:03:38 EDT 2019
We loved our vacation in Zihuatanejo! Hotel Irma was perfect for us. It was quiet and relaxing. The staff were friendly and helpful. The food and beverages at the restaurant inside the hotel were delicious. The view was breathtaking and there was easy access to both the beachfront and the city. We walked everywhere. They had really nice towels and we never worried about finding a chair by the two beautiful pools.

Wonderful Hotel
HamptonAce, Hampton, Iowa
Tue Apr 02 15:56:25 EDT 2019
Hotel Irma is a wonderful Hotel located right on the ocean. Easy to get to from airport, the staff greets you very promptly and friendly. Many know english so communication is easy. Yara the manager is so helpful, speaks with all everyday. J.P. was our breakfast waiter and was great. Hermie at the front desk knows all areas of the city and helped us know where we wanted to go. Very clean always, great pools with a beautiful view of the ocean from the infinity pool. Can't tell you how at home we felt. We will be back. Safety in the town was great, never felt worried. Our room was 203 and had a patio with awesome view. You need to visit!!!

Fantastic first time visit to Zihuatanejo!
Fri Mar 29 14:18:29 EDT 2019
Loved the Irma. The people working at the hotel were warm and friendly. We had a basic room which was cool and comfortable. The hotel was in a perfect spot to explore the town and the beaches. We enjoyed taking breaks from touring at the pool. The view of the bay was amazing. We had breakfast each day at the hotel and were very impressed with the food and the service. My only suggestion would be to improve the coffee which was sometimes cold and weak (a very minor issue from coffee snobs). We plan to return to the area next year and hope to stay at the Irma again.

Love This Hotel!
Thu Mar 28 13:06:50 EDT 2019
We spent 20 nights here recently. Can't say enough about this hotel, especially the staff. The location is great, walking distance to almost anywhere. The room is very clean, great view and the food is very good. Yara, the general manager went out of her way to assist us with any requests that we had. Her staff are the greatest group that we have ever encountered at a hotel. Special thanks to the restaurant staff, Poncho, Luis, Jean Pierre, Isaac, Pablo, Jonny and Brian. Thanks to the cleaning staff, Rosi, Rosario, Rosa, Cheli and Griselda. Omar the gardener has the property looking top notch. The front desk staff were always helpful and professional, Jaime, Jose, Isis and Gaby. I must also mention the cashiers, Manuel, Yoara and Sarei. Looking forward to seeing you all again!

Great location, nice, but needs updating
Bette R, Santa Fe, New Mexico
Mon Mar 25 10:23:03 EDT 2019
After 2 fabulous weeks in Troncones, we spent 2 nights in Zihua as first time visitors. Hotel Irma, recommended by a friend, is well located; easy pleasant walk on the malecon nearby and into town for a variety of very good restaurants. Killer views of Zihua Bay from the Hotel's restaurant and pool area. If you are a swimmer, you'll appreciate the big 2 pools. Our room was their basic least expensive room which offered no view. The shear curtains on the window did not block out the light coming from outside fixtures which were on all night. The bathroom door didn't fully open into the tiny bathroom. The room smelled stuffy. After checking in we discovered the remote controlling the air conditioner did not work. For some bizarre reason, it took hours and phone calls before they came up with one that had the needed batteries. Flimsy bedcovers, etc suggest it's time for a makeover. In spite of nice pools and decent on-site restaurant, rather than upgrade to a room with view, we would look elsewhere nearby next time.

The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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