Hotel Emporio Acapulco

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2018 Exceptional Values
Honeymoon: A bottle of domestic sparkling wine, complimentary room upgrade (based on availability), one FREE night on first anniversary return trip (minimum five night stay; restrictions apply).

Spend an unforgettable vacation on beautiful Acapulco Bay and embrace the elegance and warmth of Mexico. Quality meets variety in this magnificent, tropical hotel. Emporio Acapulco is located on one side of the Square of Diana, just about 30 minutes from the airport.

Haloed in glistening sunlight, this wondrous resort is situated amidst lush gardens with three shimmering pools (two adults only). Enjoy a cocktail at the swim-up bar. Race down a free-form water slide, and marvel at the sight of golden sands and brilliant sunsets. Take part in volleyball, soccer and aerobics with family and friends, or try out windsurfing, snorkeling, fishing and more. Guests are also invited to swim with the dolphins and experience the one-in-a-lifetime spectacle of the Quebrada Cliff Divers.

Offering both EP (room only) and optional inclusive accommodations, the hotel features two restaurants, and a dazzling nightlife. Enjoy tapas and cocktails in a minimalist and sophisticated establishment at Arka Martini & Tapas Bar, or take a stroll to Sunset Lounge for gourmet specialties, Thai fusion cuisine, and authentic Mexican seasonings. The Island Bar & Grill provides a mouthwatering third option, featuring poolside snacks, and succulent meals right off the grill.
The hotel is located 30 minutes from the airport, and in front of one of the best shopping malls in Acapulco, near main attractions and night clubs.

Local Phone: 011-52-744-469-0
Toll Free Phone: 800-88 CONTI
Fax: 011-52-748-42081
Barber / Beauty Salon
Boutique Shops
Business Services
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
Three swimming pool one with water slide, adult's only and swim-up bar.
Club de Golf Acapulco - 5 minutes
Club de Golf Acapulco is a 9 hole public course located in the heart of Acapulco`s Golden Zone, just one block away from the convention center.
Holes: 9
Green Fees: Contact hotel.
Cart Fee: Contact hotel.
Club Rental Fees: CONTACT HOTEL.
Caddy: Contact hotel.
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Snorkeling: Additional Charge
Paddle Boats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
Hotel Emporio Acapulco consists of two high rise towers featuring a modern Mexican style ofarchitecture. Surrounded by lush gardens, most rooms have spectacular ocean views, while all have a private balcony or terrace. This property boasts a massive pool area (the largest in the city) that meanders through lush gardens and serene settings, featuring a free form water slide so guests can cool off in a hurry. Beach: The Continental Emporio Acapulco resides on the largest and most beautiful beach in the area, featuring golden sands and glorious sunsets. Check-in: 3:00 pm
Check-out: 1:00 pm
Total Rooms: 419
Year Opened: 1963 Credit Cards: Visa, Master Card, Diners Club, American Express
One king or two double beds. Ocean view and features a private balcony, in room safe deposit box, flat screen cable TV, bathtub, A/C, security locks.
Other Amenities -
One king or two double beds. Ocean view and features a private balcony, in room safe deposit box, flat screen cable TV, bathtub, A/C, security locks.
Other Amenities -
Other Amenities -
Located on 10th and 11th Floors. Special check in. American breakfast buffet. Wake up calls. One Palapa in Privilege Beach Club during guest's stay. Choice of pillows. Complimentary newspaper daily. Exclusive access to Privilege Club Infinity Pool.
Other Amenities -
Located on 10th and 11th Floors. Special check in. American breakfast buffet. Wake up calls. One Palapa in Privilege Beach Club during guest's stay. Choice of pillows. Complimentary newspaper daily. Exclusive access to Privilege Club Infinity Pool.
Other Amenities -
Hotel Emporio Acapulco features 2 meal plan options:
Inclusive-Optional Inclusive room category must be booked.
No Meals
There are 4 Restaurants at Hotel Emporio Acapulco:
La Margarita - International cuisine served all day long, featuring some of the area's finest cooking.
La Isla - Serves snacks and grilled favorites throughout the day.
El Varadero - Serving fresh seafood specialties.
Tony Roma`s - An Italian restaurant. Not included in the all-inclusive program.
Daily Activities & Entertainment:
Daily Activities Program, Water Sports, Fitness Center.
The hotel offers organized children`s activities.

Children's Facilities
Babysitting Fee: $10.00 per hour
Advance Notice for Babysitting: 24 hours

TripAdvisor Web Reviews
Based on 1165reviews
What to expect

Apple Vacations Traveller Reviews
Mar 01 2018
Breakfast staff was very busy and not very attentive, Lunch staff was great, very personable. I would have liked a small refrigerator in the room for water and soft drinks (that was very disappointing). Hotel bathrooms and elevator ocassionally smelled like sewer.
Customer Rating: 

TripAdvisor Traveller Reviews
Nice Hotel with Pool Amenities on Beach
JuceRock L, Atlanta, Georgia
Wed Jul 25 09:21:42 EDT 2018
The room was fabulous with a terrific view of the pool area and ocean. We loved the pools and sitting under the tented areas at the beach. Uncomfortable lobby area & restaurants without air, ugh... The front desk was a bit unfriendly about addressing the issue. All in all, if you can get a good package deal, do it!

Best view of the Acapulco Bay
RiverCoatl, Chicago, Illinois, United States
Fri Jul 20 19:00:19 EDT 2018
We stayed at the Emporio Continental on the middle of June because of a family emergency. This hotel is conveniently located in the heart of the Golden Acapulco section so you can readily access most the attractions this port has to offer. It was also easy for us to travel to my hometown nearby to visit the family. The buffet style breakfast was quite delicious and filling. We did not have to eat anything until dinner so we could avoid snacking and still feel good. The pizzas at the Condimento restaurant were tasty and it came with a free beer. We got our bottled water and beer from the Oxxo across the street so we were all set. Our room was a Estudio, so we had a fridge, microwave, kitchen sink, plates and everything else we needed during our stay. The maid noticed we were not using the comforters so she placed them on the side the following days. We were in the 8th floor so our view of the bay was fantastic. We're not beach people but we certainly enjoyed our balcony and watching the sea without having to do anything was one of favorite pastimes we enjoyed during this trip. Our beds were comfortable and the service staff very attentive and cordial. We noticed this hotel is perfect for a family vacation where kids could spend the entire vacation in the circular pool while the parents could have some Me time in the adult only pool. The only thing we noticed that could be improved would be that the room had some humidity issues but given the fact that we were in the tropic and it rained every single day during our trip we were OK with it. Overall, we certainly recommend this hotel for newcomers and experienced visitors.

Good Hotel and Location
Dave M, Adelaide, South Australia, Australia
Mon Jun 25 03:23:31 EDT 2018
First time in Acapulco and was really happy with this resort, right on the beach and in the middle of all the action. The hotel was great, a real family resort and it had everything you needed. The staff were very friendly and helpful, the pools were great and the rooms have everything you need. Would not hesitate to say here again.

Classic beach location at the heart of the resort
Mbp1957, Halifax, United Kingdom
Sat May 26 14:31:03 EDT 2018
Really great location and amenities including 2 good pools, easy access to beach and sea, great views, gym and decent breakfast offering in the restaurant. I had a great room on the 11th floor with superb views from the balcony. Room was really well equipped, clean and served with both Aircon and overhead fan to deal with the heat. Only beef was slow/poor service at check-in and for valet parking.

Nice hotel,good service
Linda L, Burnaby, Canada
Sun Apr 08 11:19:32 EDT 2018
My 81 year old father and I arrived to find the details of our reservation through RBC travel Rewards was not the same as our confirmation papers. We had paid for the "Estudio" room that was to include a fridge,sink,microwave, and two double beds. The front desk clerk said the reservation had requested a standard room with one King sized bed. I told her We needed two beds and showed her my paper work to backup what we were expecting. Eventually we were brought up to the ninth floor to a double bed standard room. We checked out the room and quickly realized that we did not have an Estudio type room. We had to go back downstairs and revisit the check in process even though we already showed our itinerary to the clerk. After the long flight with a hectic transfer in Mexico City we were too low in spirits to argue with them about why the room was not what we paid for. They changed us to another room on the first floor for the night and told us we would move to the correct room after 3 the next day. So the first floor room was a bit of a nightmare, most the light switches didn't work properly either no lights came on or couldn't turn off, a/c was not effective and more importantly the shower didn't operate normally;there was only a trickle of water in which to rinse away the days travel off. The next dayI checked the desk 3 times after 3pm before the fifth floor room 510 would be ready. I had made it clear that if this room was not in proper working order that my father was adamant we move hotels. Happily, after he and I and 2 hotel employees check it out we were satisfied that our Emporio stay would continue. So we lost one day of our Acapulco vacation to glitches that could have been detected earlier if I had the foresight to check directly with the Emporio reservation desk about the details of our reservation with theirs. So lesson learned, always check directly with the hotel because things can happen that are not anticipated and dampen your vacation if you don't book directly with the hotel. After that everything went very well at the hotel. We had drinks in the lobby bar ,where we met Fernando, a very capable English speaking worker. Fernando was very helpful in explaining their happy hour and entertainment. Also, we noticed his excellent presence as a team captain in the dining room as well. The attention he gave us was amazing and reminds me and my Dad of an old school hospitality; a general commitment to customer service that we just don't see very often any more. At the adult pool we were taken care of by Luiz who has the greatest smile and humble sense to please us. We meet Raul over in the shady spots by the family pool and snack bar another caring human being who impresses us with his charming service. Most days we found the infinity pool to be the most relaxing and quiet. Also you can see and hear the ocean while being poolside here. The Mynah birds can be entertaining to watch while they come to drink and make fun dipping in a fountain here. Now sadly, I have forgotten the name of the server who mainly works this area. He is a tall, lean young man who doesn't have great capacity to speak English but his ability works well with my poor Spanish and all is worked out without much trouble. Well except for the last day when after returning from the pool to my room there was a knock at our door, standing there was this poor server who was in distress as I had not signed my last transaction. So forgive me for not remembering your name but you went above and beyond to make our stay a pleasurable one. . We did enjoy our time here and recommend it as a good choice for its centralized location. The beds are surprisingly comfortable, both my Dad & I slept very well here. The Emporio is a clean locale with lots of good food & amenities in and around the vicinity of the hotel.

The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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