Hotel Emporio Acapulco

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2018 Exceptional Values
Honeymoon: A bottle of domestic sparkling wine, complimentary room upgrade (based on availability), one FREE night on first anniversary return trip (minimum five night stay; restrictions apply).

Spend an unforgettable vacation on beautiful Acapulco Bay and embrace the elegance and warmth of Mexico. Quality meets variety in this magnificent, tropical hotel. Emporio Acapulco is located on one side of the Square of Diana, just about 30 minutes from the airport.

Haloed in glistening sunlight, this wondrous resort is situated amidst lush gardens with three shimmering pools (two adults only). Enjoy a cocktail at the swim-up bar. Race down a free-form water slide, and marvel at the sight of golden sands and brilliant sunsets. Take part in volleyball, soccer and aerobics with family and friends, or try out windsurfing, snorkeling, fishing and more. Guests are also invited to swim with the dolphins and experience the one-in-a-lifetime spectacle of the Quebrada Cliff Divers.

Offering both EP (room only) and optional inclusive accommodations, the hotel features two restaurants, and a dazzling nightlife. Enjoy tapas and cocktails in a minimalist and sophisticated establishment at Arka Martini & Tapas Bar, or take a stroll to Sunset Lounge for gourmet specialties, Thai fusion cuisine, and authentic Mexican seasonings. The Island Bar & Grill provides a mouthwatering third option, featuring poolside snacks, and succulent meals right off the grill.
The hotel is located 30 minutes from the airport, and in front of one of the best shopping malls in Acapulco, near main attractions and night clubs.

Local Phone: 011-52-744-469-0
Toll Free Phone: 800-88 CONTI
Fax: 011-52-748-42081
Barber / Beauty Salon
Boutique Shops
Business Services
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
Three swimming pool one with water slide, adult's only and swim-up bar.
Club de Golf Acapulco - 5 minutes
Club de Golf Acapulco is a 9 hole public course located in the heart of Acapulco`s Golden Zone, just one block away from the convention center.
Holes: 9
Green Fees: Contact hotel.
Cart Fee: Contact hotel.
Club Rental Fees: CONTACT HOTEL.
Caddy: Contact hotel.
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Snorkeling: Additional Charge
Paddle Boats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
Hotel Emporio Acapulco consists of two high rise towers featuring a modern Mexican style ofarchitecture. Surrounded by lush gardens, most rooms have spectacular ocean views, while all have a private balcony or terrace. This property boasts a massive pool area (the largest in the city) that meanders through lush gardens and serene settings, featuring a free form water slide so guests can cool off in a hurry. Beach: The Continental Emporio Acapulco resides on the largest and most beautiful beach in the area, featuring golden sands and glorious sunsets. Check-in: 3:00 pm
Check-out: 1:00 pm
Total Rooms: 419
Year Opened: 1963 Credit Cards: Visa, Master Card, Diners Club, American Express
Located on 10th and 11th Floors. Special check in. American breakfast buffet. Wake up calls. One Palapa in Privilege Beach Club during guest's stay. Choice of pillows. Complimentary newspaper daily. Exclusive access to Privilege Club Infinity Pool.
Other Amenities -
Located on 10th and 11th Floors. Special check in. American breakfast buffet. Wake up calls. One Palapa in Privilege Beach Club during guest's stay. Choice of pillows. Complimentary newspaper daily. Exclusive access to Privilege Club Infinity Pool.
Other Amenities -
One king or two double beds. Ocean view and features a private balcony, in room safe deposit box, flat screen cable TV, bathtub, A/C, security locks.
Other Amenities -
One king or two double beds. Ocean view and features a private balcony, in room safe deposit box, flat screen cable TV, bathtub, A/C, security locks.
Other Amenities -
Other Amenities -
Hotel Emporio Acapulco features 2 meal plan options:
No Meals
Inclusive-Optional Inclusive room category must be booked.
There are 4 Restaurants at Hotel Emporio Acapulco:
Tony Roma`s - An Italian restaurant. Not included in the all-inclusive program.
La Margarita - International cuisine served all day long, featuring some of the area's finest cooking.
La Isla - Serves snacks and grilled favorites throughout the day.
El Varadero - Serving fresh seafood specialties.
Daily Activities & Entertainment:
Daily Activities Program, Water Sports, Fitness Center.
The hotel offers organized children`s activities.

Children's Facilities
Babysitting Fee: $10.00 per hour
Advance Notice for Babysitting: 24 hours

TripAdvisor Web Reviews
Based on 1123reviews
What to expect

Apple Vacations Traveller Reviews
Mar 01 2018
Breakfast staff was very busy and not very attentive, Lunch staff was great, very personable. I would have liked a small refrigerator in the room for water and soft drinks (that was very disappointing). Hotel bathrooms and elevator ocassionally smelled like sewer.
Customer Rating: 

TripAdvisor Traveller Reviews
Emporio Again
Thu Mar 15 09:11:52 EDT 2018
Choosing the Emporio Acapulco has become an annual tradition for myself and my family and we have just returned from another two spectacular weeks at Emporio. Recent renovations to the lobby and dining areas have certainly enhanced the aesthetics adding a touch of elegance to the property. While the rooms are dated and the amenities somewhat antiquated the beds are very comfortable and the views are absolutely spectacular. The pools are unequalled by any other property on the Costera and the grounds are meticulously maintained. There is a clear vigilance with respect to the cleanliness of the hotel and the details are attended to. The food is always fresh and carefully prepared with nice presentation. However what really allows the Emporio to tower above the other properties on the Costera is the staff. The human infrastructure and resources at the Emporio are what truly sets it apart. I cannot begin to describe the service that is delivered. The front desk, the bellhops, housekeepers, security and waiters are all to be complimented for their kindness and their diligence. A special recognition to Alex at the poolside bar for his efforts. He continually went out of his way to attend to my family and his ability to speak English was an absolute asset against our very limited Spanish. Gracias Alex and thank you once again to everyone at the Emporio Acapulco! See you next year. Melanie, Richard Ciara and Jalen

Great family vacation, beautiful hotel, amazing service, highly recommended!!!
lillyfe, Toronto, Canada
Thu Feb 22 09:01:38 EST 2018
The rooms are very nice, renovated (bathtub could use update), AMAZING view, a little noisy (traffic noise very noticeable), great location in the middle of the costera strip, will be my future destination from now on.

The little ones had the time of their lives
Moisés M, Pachuca, Mexico
Tue Feb 06 16:55:48 EST 2018
Just after New Year’s Day, our son, his wife and their two little daughters(1 year & almost 4 years old), my wife and I drove from the cold Pachuca towards warmer Acapulco. We had booked a couple of Suites Club Privilege with Ocean views. We arrived on January the 2nd and literally HAD to leave on the 5th because the little ones were eager to be on time for their Three Wise Men presents. The Emporio was our Home for three nights and from the moment we gave the keys to our SUV, We NEVER had to use it again because to begin with, the girls enjoyed the Family pool and the beach SO MUCH, that we didn’t want to do much else. Then the absolutely prime location of this beautiful hotel, situated right in the middle of everything ind Acapulco let us take nice walks to everything, Markets, Stores, Restaurants, Museums, everything. Our lodgings included a free continental breakfast, BUT, we always took the Hotel’s Restaurant breakfast buffet which is a really good and delicious experience!!!😋 The accommodations were excellent, the service was great, everything and everyone went out of their way to make our stay in Acapulco a real highlight of our Winter Vacation. Thanks a lot to The Staff and Management of the Emporio!!!

Big and beachfront
Stewie00, Melbourne, Australia
Wed Jan 10 17:52:29 EST 2018
After three weeks in the freezing conditions of the USA north east WE WANTED SOMEWHERE TO CHILL OUT, WARM UP, RELAX by the pool, walk the beac, read books and eat seafood in a hassle free place.... this was perfect. Central to shops, beach front, rooms with balcony and views and very safe

Lot of improvement opportunities, service is bad due to Groups and Events beyond Hotels ability
Juan M R, Mexico City, Mexico
Fri Oct 20 10:33:21 EDT 2017
(ENGLISH VERSION BELOW) Me hospedé en este hotel para asistir a una boda aquí y aprovechar el viernes y el domingo también. El hotel Emporio Acapulco se ve que es un hotel tipo Gran Turismo en una zona céntrica de Acapulco, sobre la Costera o avenida principal. Instalaciones Las instalaciones ya tienen su tiempo pero han sido relativamente renovadas para ofrecer una mejor experiencia, sin embargo hay partes que siguen necesitando trabajo o están en proceso y dan mala impresión; por ejemplo el barco para niños en la alberca que parece más una escena de crimen, o los elevadores que tenían un goteo permanente y un olor a drenaje constante. En las habitaciones aparentemente todo estaba bien, pero se ve que han sido diseñadas para otra época ya que únicamente disponía de 1 contacto libre en el escritorio de la habitación y 2 en el baño, claramente no están preparados para cargar dispositivos móviles, e incluso en la clavija de la lámpara, había unos cables conectados directamente al despertador, suponiendo también cierto riesgo. Fuera de estos detalles, las instalaciones se pueden considerar casi promedio. Servicio Recepción, terrible experiencia de registro; al momento de nuestra llegada, también llegaron 2 autobuses repletos de gente para otros eventos. Aunque hubo un mostrador exclusivo para esos grupos, el otro mostrador no tenía personal suficiente y el proceso era muy lento, acompañado de poca ventilación y mucho calor, esto hizo una experiencia decepcionante. Internet En mi caso nunca detectó el portal para registrarse al servicio, pero un acompañante no tuvo problemas. Se podría considerar que no ofrece un servicio constante. Valet parking para estacionamiento Mal organizados entre ellos, mala experiencia por el tráfico que se hacia con los grupos que llegaban, uno indicaba algo, luego otro indicaba algo diferente, en este proceso también perdimos mucho tiempo hasta que finalmente llegó alguien a dar mejores indicaciones y controlar la situación general. Restaurante El buffete de desayuno estaba bastante variado y sabroso. El menú a la carta para la comida estaba normal pero el sabor dejaba mucho que desear. Un punto muy negativo es que no aceptan cargar la propina a la habitación, incluso con voucher abierto. El objetivo es no cargar dinero ni valores, pero forzan a uno a cargar efectivo constantemente. Muy mal este punto Salón de Belleza En mi visita, atendí un a ceremonia en el hotel, donde se habían coordinado citas para atender a las invitadas a la ceremonia, el horario lo cambiaron bastante, aceptaban gente que no estaba planeada y al final no dieron ni explicaciones ni disculpas. El hotel se justificaba diciendo que era un servicio ajeno. pero lo ofrecen como complemento. También muy mal aquí. Ubicación La ubicación fue céntrica y acceso a algunos bares, restaurantes y centros comerciales en la zona clásica de Acapulco. Creo que esto fue de lo mejor. En general. Asistí a un evento aquí, y no planeo regresar, a menos que tenga otro evento. En general el servicio ha venido a menos y no pueden manejar grupos eventos y huéspedes manteniendo una experiencia agradable. I stayed at this Hotel while attending a wedding event here and also trying to enjoy Friday and Sunday as well. Emporio Acapulco Hotel is a kind of Grand Tourism hotel in centric neighborhood in Acapulco, on the main avenue. Facilities Facilities are from an older time with relatively some renewals to provide a better experience, however, there are parts that still need some work or are in renewal process and causing a bad image; for example, the boat for kids in the pool which looks more like a crime scene, or the elevators which had a permanent leak and a drain-like smell. The rooms seemed average, but were designed for older times since only one power outlet was available in the room and 2 more in the bathroom, clearly did not allow easy mobile device charging, even in the outlet for the bed lamp, there were cables directly wired to the alarm clock without a proper outlet and plug meaning certain risk level. Besides these details, I could consider almost average facilities. Service Font desk, terrible check-in experience; when we arrived, another 2 buses full of people from other groups arrived. Besides having a dedicated front desk for these groups, the regular front desk didn’t have enough staff and the process was very slow, adding the fact of a very inefficient ventilation and high temperatures inside, it was a very disappointing experience. Internet In mi case I was never able to login the portal for service registration, but one of my family didn’t have any problem, may be the service is not regular. Valet Parking Poorly organized, bad experience due to the traffic caused by the groups arriving in the buses, one of the staff said something, then another came and said something different and we spent too much time in this until some other came with better instructions and took control over the situation. Restaurant For breakfast buffet, it was very good with a lot of options. Menu for lunch was average but slow and taste was less than expected. A very uncomfortable situation is that even with an open voucher it is not possible to put the tips to the room account; this situation force us to always carry money and makes te overall stay less comfortable. Beauty Saloon During my stay, I attended a wedding at the hotel. The female guests to the ceremony already had appointments, but were not respected and they also accepted walk-ins who were not planned for the ceremony. At the end there were no explanation or apologies. The hotel just justified that it was an external provider, but its offered as part of the overall Hotel Offer. This was a very annoying situation. Location Location is centric, with access to bars, restaurants and some shopping centers in a classic Acapulco neighborhood. This was one of the best parts of the hotel. In general I came here to attend an event and I’m not planning to come back unless is for another event. It seems the services was degraded because their inability to handle groups, events and guests simultaneously and keeping a good experience for all.

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