Hotel Cozumel & Resort

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2018 Exceptional Values
Family: Two kids 11 and under Stay, Play and Eat FREE on all-inclusive plan (valid 1/3-1/31; 4/02-12/20/18).

2019 Exceptional Values
Family: Two kids 11 & under Stay, Play and Eat Free on all-inclusive plan (valid 1/3-1/31; 4/22-12/20/19).

This all-inclusive resort is a great choice for families, honeymooners, singles, and sea sports lovers. The resort is conveniently located one and a half miles (20 minutes walking distance) to Cozumel's downtown area, San Miguel. The International Airport is a convenient ten minutes away as well.

No need to worry about forgetting your wallet - everything is included. Enjoy breakfast, lunch, snacks, and dinner, all buffet style; domestic alcoholic and non-alcoholic drinks. Stay busy with the scheduled daily activities by the swimming pool with Jacuzzi, open-air gym, pool tables, bike tours, and included non-motorized water sports, and don't miss out on the nightly entertainment.

The private beach club's shore has been blessed with a beautiful natural reef formation; guests can enjoy spectacular snorkeling, kayaking, and fantastic shore diving.

The kids' club offers daily supervised activities for children between 5 to 12 years old. Enjoy Free WiFi by the pool, lobby and kids' club.
Hotel Cozumel & Resort is located within 1 1/2 miles (20 minutes walking distance) of Cozumel`s downtown area, San Miguel. The International Airport is just 10 minutes away.

Local Phone: 011-52-987-87-22
Toll Free Phone: 1-877-454-4355
Fax: 011-52-987-22154
Boutique Shops
Car Rental
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby (2 blocks.)
Number of Pools: 1
Outdoor Pools: 1     
The hotel has the largest pool on the island.
Cozumel Country Club
Holes: 18
Green Fees: Contact hotel.
Cart Fee: Contact hotel.
Club Rental Fees: CONTACT HOTEL.
Caddy: Contact hotel.
Water Sports on Site
Snorkeling: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Facials: Additional Charge
Hotel Cozumel & Resort is a charming resort with an excellent location, consisting of three Mexican style buildings surrounding a lovely pool and garden area. Each of the 180 air-conditioned rooms has a balcony or patio, two doubles or one king bed. This hotel features a spectacular pool area (one of the largest on the island), three restaurants, four bars, room service until 11:00 pm, and a private beach club with a restaurant, pier, and a fully equipped dive shop. Beach: Newly expanded beach with 1 restaurant for lunch, 2 snack-bars and solarium, easy access to the sea through ramps & ladders, diving board, awesome snorkeling and shore diving and 5-Star PADI Center. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 180
Year Opened: 1991 Credit Cards: Visa, Master Card, American Express
No Springbreakers. Must be at least 21 years old to check in.
King or 2 doubles, Balcony with pool view, Full bathroom with tub & shower, A/C, Cable TV, Safe, Hairdryer, Iron/Ironing board, WiFi (free), Cribs/rollaways on request. Connecting rooms on request. European Plan.
Other Amenities -
Air Conditioning
Balcony or Terrace
All-Inclusive Plan. King or 2 doubles, Balcony with pool view, Full bathroom with tub & shower, A/C, Cable TV, Safe, Hairdryer, Iron/Ironing board, WiFi (free), Cribs/rollaways on request, Connecting rooms on request.
Other Amenities -
Air Conditioning
Balcony or Terrace

10 Handicap Room are available-equipped with bath
Hotel Cozumel & Resort features 2 meal plan options:
Limited All-inclusive Plan
No Meals-Optional European Plan
There are 3 Restaurants at Hotel Cozumel & Resort:
Los Girasoles - An outstanding outdoor Hacienda style restaurant.
Los Pericos - A casual poolside restaurant open everyday.
Los Arcos - An indoor hacienda-style restaurant.
Daily Activities & Entertainment:
Daily activities include tennis lessons, Spanish lessons, water gym, dancing lessons, and bar tender lessons.
Nightly Activities & Entertainment:
Evening activites include Mexican night, Caribbean night and karaoke.
The Kid's Club is availalble from 10:00 am to 5:00 pm. Differnet activites such as sack racing, sand castles, painting, movies, Spanish lessons, family games, table games, etc..
Applicable Ages: 4 to 12 years old.
Program Fees: Complimentary.

Children's Facilities
Game Room
Babysitting Fee: $5/hr per child
Advance Notice for Babysitting: 24 hours

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
170 Recommend
170 past Apple Vacationers would recommend Hotel Cozumel & Resort to their friends and family

Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 2032reviews
What to expect

Apple Vacations Traveller Reviews
Updates are needed...
Sep 05 2018
Having stayed here numerous times, I think the management would be aware that the rooms need updating. Same bedding, furnishings, etc. since day 1.
Customer Rating: 

Sep 05 2018
the beds in the hotel are too hard they need new ones. the dresser drawers are all broken off their slides.
Customer Rating: 

Apples Host
Apr 11 2017
My meeting time with Ruebin was to be at 4:30pm. I showed up at 4:45pm and he was not there. I left a message on his cell phone to leave message at front desk but he did not. I ended up paying $15.00 for a return drive to airport.
Customer Rating: 

Hotel Cozumel is Great
Feb 05 2017
We love Hotel Cozumel and it's the only place we stay in Cozumel. The people are great, they remember you and bend over backwards for you.
Customer Rating: 

Never ever stay at Hotel Cozumel resort
Aug 19 2016
Never ever stay at Hotel Cozumel resort, The food was horrible, the service was terrible and after getting our money stolen out of our safe and having to spend a full day running from one police station to the next to file a report was unbelievable. Raul B The desk manager assured us the maid was fired and that the police would get the money from her because they have ways of getting the truth out of people. He acted as if he was helping us and in fact was in on it we caught him in so many lies and how he treated us was horrible . After we filed a police report and brought the police back to the hotel they did not like that and treated us terrible for the next 24 hours and tell we could pay to move to a new hotel . I was so afraid of something more happening to us .
Customer Rating: 

Jul 14 2016
I will start by saying the majority of the hotel staff were excellent, very friendly and helpful. This staff includes the restaurant,bar and cleaning. I am extremely unhappy that an Apple representative was only at the hotel 1 hour each morning when we were always diving so I had to book our excursions through the hotel and therefore was very misled and taken advantage of money wise. I was tole a price and then had to pay additional costs. When I tried calling Apple to ask questions about the excursions they couldnt answer them and said to talk to the representative at the hotel, which there wasnt anyone. Food at the hotel was just ok we ended up eating in town a few nights due to this.
Customer Rating: 

Vacation March 2016
Jul 06 2016
I booked vacation through Apple to Hotel Cozumel and Resort all inclusive. However, booked back in November and was sent itinerary in December. When we got to airport in Chicago were told we were too late and our flight time to leave had been changed to 2 hours EARLIER?! In over 30 years of flying anywhere had I NEVER once had a flight change that was earlier than scheduled. Needless to say we (myself and my 3 children) missed our departing flight to Cozumel. My original flight was also direct, the next available flight to Cozumel was the next morning and had a layover in Miami. I was NOT happy. When we left the next morning we arrived as scheduled and hotel was aware of our missed flight and 1st night. Spoke with Apple representative who was able to get an additional night at the same hotel, but I had to pay $250 extra for the extra night. American Airlines was decent enough to fly us out and back a day later at no extra cost. The kids loved the pool, the snorkeling area across the street from the hotel was not as beautiful as it appeared in photos. The sandy, 'man made beach?' was not that great either. Food was mediocre. Mexican holiday was going on as well and a lot of families were there with multiple kids, cutting in line and just all over rude. My youngest son would often get overlooked or ignored while waiting in line for a burger or something to eat. French fries were always put out in batches and disappeared within 5 minutes by vulture like families who acted like they had not eaten in a week. Room was nothing special, had to walk all the way around the hotel to get to ours all the way in the back. Had 2 double beds and had 2 pillows for 4 people. Had to ask for extra pillows and towels multiple time. The entertainment staff was great, always including the kids in activities whenever possible. Would I come back here for vacation, probably not.
Customer Rating: 

Unfortunately this hotel was the biggest dump. By far the worst hotel we've ever stayed at. The food was absolutely terrible as well. We dreaded eating every day and ended up losing weight on our trip! The overall trip was very inexpensive which was probably why it was the grossest hotel imaginable. Not only was the food terrible, they NEVER change the menu, and we found hairs almost daily. Will NEVER skimp out on another vacation after this experience nor would we ever go back or recommend this place. In addition on our last day when our luggage was supposed to be in a locked and secured area, it was not. We found out by walking past the "secure" room finding the door wide open with no one in sight! We stood their over 5 minutes and no one came. We had to go to the front desk to complain.
Mar 16 2016
It was great getting away, a much needed vacation for us, but I would not even give the facility a poor rating. Much lower. :(
Customer Rating: 

You get what you pay for
Feb 03 2016
Have stayed here three times. It is clean and fit my needs very well. Food is average. Some days better the others, but could always find something
Customer Rating: 

Hotel Cozumel
Nov 20 2015
Great people, Great food, Great service, great pool
Customer Rating: 

Food is terrible
Mar 11 2014
The beds are concrete and very uncomfortable. The food is disgusting at best. Staff was very friendly.
Customer Rating: 

TripAdvisor Traveller Reviews
16 years of happy--happy
billybbbb, florida
Sun Nov 25 10:07:29 EST 2018
have been satisfied for many years--has changed names--management a few times but we think it gets better each year---again not the Ritz but good value and keeps improving over the years--location great to town-about 20 minute walk--or $5 cab ride---divers have good access to south dive locations---good storage for dive gear and drying area in rooms---rooms are kept clean and a good basic room---good hot water and pressure for showers---ac works fine--tv ok but it lacks a lot of English channels---grounds are kept clean and have a good fresh look to them---pool great and this year even hot water in the hot tub!!!----pool staff on game bringing drinks and taking care of you----entertainment staff always have something going on---there is a snack bar by the pool area---lunch generally served beach side---with evening meals inside at main dining area---we are happy with the meals--that being said it is mostly buffet style with many choices--we skip what we don't like and enjoy what we do---a lot of fruits--Berta makes great omelets--we do the all-inclusive plan for simplicity and the cocktails!!--after 10 days it does get old so we always have some meals around the island--good shore snorkeling--small beach area--not good chairs at beach----great staff all departments---we like the bikes provided--had a little problem with bike but Anitia took care of it---all said great value--see you in Nov 2019--thanks

second visit
rick00001967, Ontario, Canada
Tue Nov 13 13:50:32 EST 2018
i wrote a previous review that is much more detailed in 2016. but we wanted to post a second review to let them know we thought they have made improvements to the food. not that it was bad last time. it was fine. but it was definitely better this time around. it was nice to see some of the same staff. the people here are terrific. we are glad we came back and will do so again in the future.

Enjoyable week at Hotel Cozumel and Resort
IndyKat15, Fortville, Indiana
Tue Nov 13 12:56:11 EST 2018
We've been on Cozumel many times. This was our first stay at Hotel Cozumel and Resort. We enjoyed our stay and found this hotel to be well run. It is clean and efficient. Public areas are tidy and the pool impressive. Food is not bad. Not a lot of variety, but well made. Suggest the beach restaurant for lunch. Nice waitstaff. The cerviche was a welcome surprise. Very spicy and fresh. Valentin provided great service at both lunch and dinner. Our room was small and overlooked the pool. Housekeeping kept the room clean and tidy. Balcony had places to hang wet items and the room had a large closet with more than enough hangers. Also appreciated the drawers to store folded items. The rooms could use freshening and updating.The lockers at the dive shop were a great plus. We would definitely consider a return visit.

Clean room, mediocre food
dramady, Houston, Texas
Mon Nov 12 13:59:57 EST 2018
The bed was comfortable, and overall, that was what mattered most. After long days of diving, I needed to be comfortable. That said, the showerhead was set at 5 feet high, which made showering difficult. There was always food, and always drinks, but whether the food was good or not was another thing. That said, the breakfast omelet bar was always a win, as was the evening pasta bar. The diet coke was almost always stale, but the poolside bar made a killer pina colada.

Nice hotel and resort
Elizabeth B,
Fri Nov 09 12:12:16 EST 2018
We just got back from spending 8 nights at Hotel Cozumel and Resort. Overall we were pleased with our experience and would consider staying there again. The Resort is a quick ride from the Airport. Check in and check out was quick and easy. The public areas are clean and well maintained. Rooms are on the small size, but there was plenty of storage in the closet and drawers. It was more than adequate for two people for 8 nights.Housekeeping kept the room tidy and clean. Food was okay. Not a lot of variety, but we didn't go hungry. We enjoyed lunch across the street at the beach restaurant. The cerviche was outstanding and one day they served battered fish which was very good. Breakfast and dinner were good too. Lots of fruit at breakfast and made-to-order eggs. The waitstaff was attentive. We enjoyed the good service (lunch and dinner) from Valentin. WiFi worked well for us - a bit slow at times but we weren't in any big hurry. I think Hotel Cozumel offers a good experience at a very reasonable price.

The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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