Cozumel

Hotel Cozumel & Resort


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2019 Exceptional Values
Family: Two kids 11 & under Stay, Play and Eat Free on all-inclusive plan (valid 1/3-1/31; 4/22-12/20/19).

This all-inclusive resort is a great choice for families, honeymooners, singles, and sea sports lovers. The resort is conveniently located one and a half miles (20 minutes walking distance) to Cozumel's downtown area, San Miguel. The International Airport is a convenient ten minutes away as well.

No need to worry about forgetting your wallet - everything is included. Enjoy breakfast, lunch, snacks, and dinner, all buffet style; domestic alcoholic and non-alcoholic drinks. Stay busy with the scheduled daily activities by the swimming pool with Jacuzzi, open-air gym, pool tables, bike tours, and included non-motorized water sports, and don't miss out on the nightly entertainment.

The private beach club's shore has been blessed with a beautiful natural reef formation; guests can enjoy spectacular snorkeling, kayaking, and fantastic shore diving.

The kids' club offers daily supervised activities for children between 5 to 12 years old. Enjoy Free WiFi by the pool, lobby and kids' club.
HOTEL LOCATION
Hotel Cozumel & Resort is located within 1 1/2 miles (20 minutes walking distance) of Cozumel`s downtown area, San Miguel. The International Airport is just 10 minutes away.
Address: CARRETERA COSTERA SUR K.M. 1.7
COZUMEL
QR

MX
Local Phone: 011-52-987-87-22
Toll Free Phone: 1-877-454-4355
Fax: 011-52-987-22154
HOTEL FACILITIES
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary.)
Physician on Call
Shopping Mall Nearby (2 blocks.)
Pools
Number of Pools: 1
Outdoor Pools: 1     
The hotel has the largest pool on the island.
Golf: NEARBY
Cozumel Country Club
Holes: 18
Green Fees: Contact hotel.
Cart Fee: Contact hotel.
Club Rental Fees: CONTACT HOTEL.
Caddy: Contact hotel.
Water Sports on Site
Snorkeling: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Facials: Additional Charge
HOTEL DETAILS
Hotel Cozumel & Resort is a charming resort with an excellent location, consisting of three Mexican style buildings surrounding a lovely pool and garden area. Each of the 180 air-conditioned rooms has a balcony or patio, two doubles or one king bed. This hotel features a spectacular pool area (one of the largest on the island), three restaurants, four bars, room service until 11:00 pm, and a private beach club with a restaurant, pier, and a fully equipped dive shop. Beach: Newly expanded beach with 1 restaurant for lunch, 2 snack-bars and solarium, easy access to the sea through ramps & ladders, diving board, awesome snorkeling and shore diving and 5-Star PADI Center. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 180
Year Opened: 1991 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Springbreakers. Must be at least 21 years old to check in.
ROOM TYPES
STANDARD ROOM
King or 2 doubles, Balcony with pool view, Full bathroom with tub & shower, A/C, Cable TV, Safe, Hairdryer, Iron/Ironing board, WiFi (free), Cribs/rollaways on request. Connecting rooms on request. European Plan.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Telephone
Television
STANDARD ROOM
All-Inclusive Plan. King or 2 doubles, Balcony with pool view, Full bathroom with tub & shower, A/C, Cable TV, Safe, Hairdryer, Iron/Ironing board, WiFi (free), Cribs/rollaways on request, Connecting rooms on request.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Telephone
Television

OTHER INFO
10 Handicap Room are available-equipped with bath
DINING
Hotel Cozumel & Resort features 2 meal plan options:
Limited All-inclusive Plan
No Meals-Optional European Plan
There are 3 Restaurants at Hotel Cozumel & Resort:
Los Girasoles - An outstanding outdoor Hacienda style restaurant.
Los Pericos - A casual poolside restaurant open everyday.
Los Arcos - An indoor hacienda-style restaurant.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daily activities include tennis lessons, Spanish lessons, water gym, dancing lessons, and bar tender lessons.
Nightly Activities & Entertainment:
Evening activites include Mexican night, Caribbean night and karaoke.
CHILDREN'S PROGRAMS
The Kid's Club is availalble from 10:00 am to 5:00 pm. Differnet activites such as sack racing, sand castles, painting, movies, Spanish lessons, family games, table games, etc..
Applicable Ages: 4 to 12 years old.
Program Fees: Complimentary.

Children's Facilities
PlayGround
Game Room
Babysitting Fee: $5/hr per child
Advance Notice for Babysitting: 24 hours

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
170 Recommend
170 past Apple Vacationers would recommend Hotel Cozumel & Resort to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 2145reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
ELAINE G.
Mar 12 2019
Great maid service, friendly, helpful staff, room and grounds were great
Customer Rating: 

JEFFREY H.
Jan 09 2019
The food was terrible
Customer Rating: 

Hotel Cozumel
WILLIAM S.
Jan 02 2019
Hotel is great for Scuba Divers as they have lockers for the dive gear and Dive Paradise is on site, my wife is not a diver and had issues with the WIFI not working most of the time and the food not being up to the level of other all-inclusive hotels we have stayed at on Cozumel. The hotel is close to town which was nice as we walked there nightly.
Customer Rating: 

Updates are needed...
SUSAN M.
Sep 05 2018
Having stayed here numerous times, I think the management would be aware that the rooms need updating. Same bedding, furnishings, etc. since day 1.
Customer Rating: 

STUART G.
Sep 05 2018
the beds in the hotel are too hard they need new ones. the dresser drawers are all broken off their slides.
Customer Rating: 

Apples Host
RICKEY S.
Apr 11 2017
My meeting time with Ruebin was to be at 4:30pm. I showed up at 4:45pm and he was not there. I left a message on his cell phone to leave message at front desk but he did not. I ended up paying $15.00 for a return drive to airport.
Customer Rating: 

Hotel Cozumel is Great
LORI S.
Feb 05 2017
We love Hotel Cozumel and it's the only place we stay in Cozumel. The people are great, they remember you and bend over backwards for you.
Customer Rating: 

Never ever stay at Hotel Cozumel resort
JULIE S.
Aug 19 2016
Never ever stay at Hotel Cozumel resort, The food was horrible, the service was terrible and after getting our money stolen out of our safe and having to spend a full day running from one police station to the next to file a report was unbelievable. Raul B The desk manager assured us the maid was fired and that the police would get the money from her because they have ways of getting the truth out of people. He acted as if he was helping us and in fact was in on it we caught him in so many lies and how he treated us was horrible . After we filed a police report and brought the police back to the hotel they did not like that and treated us terrible for the next 24 hours and tell we could pay to move to a new hotel . I was so afraid of something more happening to us .
Customer Rating: 

Average
MARIA H.
Jul 14 2016
I will start by saying the majority of the hotel staff were excellent, very friendly and helpful. This staff includes the restaurant,bar and cleaning. I am extremely unhappy that an Apple representative was only at the hotel 1 hour each morning when we were always diving so I had to book our excursions through the hotel and therefore was very misled and taken advantage of money wise. I was tole a price and then had to pay additional costs. When I tried calling Apple to ask questions about the excursions they couldnt answer them and said to talk to the representative at the hotel, which there wasnt anyone. Food at the hotel was just ok we ended up eating in town a few nights due to this.
Customer Rating: 

Vacation March 2016
ANGELA M.
Jul 06 2016
I booked vacation through Apple to Hotel Cozumel and Resort all inclusive. However, booked back in November and was sent itinerary in December. When we got to airport in Chicago were told we were too late and our flight time to leave had been changed to 2 hours EARLIER?! In over 30 years of flying anywhere had I NEVER once had a flight change that was earlier than scheduled. Needless to say we (myself and my 3 children) missed our departing flight to Cozumel. My original flight was also direct, the next available flight to Cozumel was the next morning and had a layover in Miami. I was NOT happy. When we left the next morning we arrived as scheduled and hotel was aware of our missed flight and 1st night. Spoke with Apple representative who was able to get an additional night at the same hotel, but I had to pay $250 extra for the extra night. American Airlines was decent enough to fly us out and back a day later at no extra cost. The kids loved the pool, the snorkeling area across the street from the hotel was not as beautiful as it appeared in photos. The sandy, 'man made beach?' was not that great either. Food was mediocre. Mexican holiday was going on as well and a lot of families were there with multiple kids, cutting in line and just all over rude. My youngest son would often get overlooked or ignored while waiting in line for a burger or something to eat. French fries were always put out in batches and disappeared within 5 minutes by vulture like families who acted like they had not eaten in a week. Room was nothing special, had to walk all the way around the hotel to get to ours all the way in the back. Had 2 double beds and had 2 pillows for 4 people. Had to ask for extra pillows and towels multiple time. The entertainment staff was great, always including the kids in activities whenever possible. Would I come back here for vacation, probably not.
Customer Rating: 

Unfortunately this hotel was the biggest dump. By far the worst hotel we've ever stayed at. The food was absolutely terrible as well. We dreaded eating every day and ended up losing weight on our trip! The overall trip was very inexpensive which was probably why it was the grossest hotel imaginable. Not only was the food terrible, they NEVER change the menu, and we found hairs almost daily. Will NEVER skimp out on another vacation after this experience nor would we ever go back or recommend this place. In addition on our last day when our luggage was supposed to be in a locked and secured area, it was not. We found out by walking past the "secure" room finding the door wide open with no one in sight! We stood their over 5 minutes and no one came. We had to go to the front desk to complain.
NAREE B.
Mar 16 2016
It was great getting away, a much needed vacation for us, but I would not even give the facility a poor rating. Much lower. :(
Customer Rating: 

TripAdvisor Traveller Reviews
Winter Get Away
Paradise07306269240, Burnsville, Minnesota
Thu Apr 11 18:13:58 EDT 2019
The hotel was very well kept up. The swimming pool is huge compared to other hotels. The pool was cleaned and maintained very well. It was nice they had a dive shop with boats right there. The beach had entry points to snorkel and scuba dive. The beach area was nice and had plenty of room for everyone. The staff was very friendly and excellent service! For the price it's defiantly worth it.

Great Dive Destination!
Venture28512028859, Auburn, Alabama
Thu Apr 11 08:51:15 EDT 2019
Hotel was clean and staff friendly and helpful! Very great setup to be able to walk across the street, grab your dive gear from your locker and jump on the boat every morning for amazing drift diving!

First stay at this resort, great time
arrhythmia12, Seymour, Indiana
Wed Apr 10 07:25:18 EDT 2019
Traveling with 2 friends and loved the place. Have stayed in Cozumel many times and experienced several resorts. This resort is a little smaller and pretty laid back. Food is good and drinks are awesome. Close walk into town. Staff is so great. Entertainment crew, Cynthia, Joshue, Victor always made sure we were having fun and are sweet and helpful. Bar staff, just to name a couple, Mario and Thomas really are friendly and we never had to wait for a great drink. Waiters are wonderful too. Cleaning crew working very hard and everything was always clean and fresh. Easy check in and out and room was ready for us when we arrived. Sad to leave. Thanks for a fantastic vacation and all the laughs!

Perfect winter getaway
Passport16543030054, Buffalo, New York
Tue Apr 09 14:24:41 EDT 2019
My girlfriend said she would never go back to Cozumel after a previous vacation, but after this trip with four friends she was glad she did. Good location within walking distance to town, great views from the dining area and really nice staff made this a go-to vacation. The price was right too.

Compare it to a motel 6
VINDICATOR9999, Joplin, Missouri
Sun Apr 07 04:50:05 EDT 2019
Believe in the reviews, basic hotel with below average food. The breakfast is decent and the lunch had a few grill items but mostly the same food everyday. The dinner is terrible so we walked to town every night for something decent to eat. The WiFi is usable in the lobby but non existent everywhere else. While we were there for two days the hotel let local school children come and use the pool and beach areas so for two days we had to go somewhere else because there were soo many kids running around. For the price there are much better places to stay



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