Huatulco - Hotel Castillo Huatulco

This is an authentic Mexican hotel. We were the only Americans there but were received well. No frills here. Sometimes the language barrier got int the way. Bloody Mary made with pineapple juice and vodka, but you just had to laugh. The room was nice, we even had wifi in the room. Good aircond .. More>

This is an authentic Mexican hotel. We were the only Americans there but were received well. No frills here. Sometimes the language barrier got int the way. Bloody Mary made with pineapple juice and vodka, but you just had to laugh. The room was nice, we even had wifi in the room. Good airconditioning. Food was just OK- breakfast buffet food was not warm. We chose the breakfast only option and found out that did not mean we could have the buffet. Only eggs and coffee were offered. 60 pesos extra to have the buffet buffet option which was the only way to get fruit. No coffee makers in the room. We know the area so we ate out for most meals. Beach club is lovely and the food off the menu there is good. Would stay there again. Good value for the price.

I have to say that I had initially done plenty of investigation on this Hotel\Resort and so upon arrival I felt cheated... ( Please Keep reading as you can see I have given it very good as an... More>

I have to say that I had initially done plenty of investigation on this Hotel\Resort and so upon arrival I felt cheated... ( Please Keep reading as you can see I have given it very good as an overall rating). It was a long Flight and Sun-wing is not really the first class airline; this seemed to make it longer. We arrived in the early evening just as the sun was dawning and were escorted to our room. Service here is Superb!. upon entering the room I was very disappointed, we were on a retreat from kids and I was about to sleep in a separate bed from wife as there were double beds rather than the King I had requested. This was resolved first thing the next morning. as was my initial displeasure of my expectations from everyone reviews. So above all else, keep this in mind, You are not going to dreams or secrets... If you go there expecting minimal of your room you will find that the hospitality, professionalism, courtesy, and cleanliness of this spot make up for the lack of slate floor and Marble counter tops. The beach club was where we spent most of our hours, the shuttle ride there leaves every 30 mins and the ride there(only 10 minutes) allows you to see a bit of the area. *The Beach* Ahhhh what a perfect spot, and the staff new your preference and consumption rate within a few short hours when I was greeted by Humberto with "How are you today my Friend" I truly felt like I was being greeted by an old friend. "The Location" Castillo is located within walking distance ( Yes if you take your time and doddle its may even be an entire snail pace 10 minutes to Santa Cruz bay and the Marina, )( we spent our days at the Private beach club... so what ev) Staying at this hotel allows you the freedom to explore the Market place or even venture to the Down town area of Huatulco (this is an accurate 10 -15 min walk from the hotel) I spoke with patron of the higher end resorts more displaced from the actual village and they were envious of the freedom we had with our itinerary... (Our Itinerary!!) there were no distances too far to walk!! Cabs do not run on fairs they have reasonable set rates usually posted in the lobby of the spot you are staying. I guess to sum this area up. My Fiance has never traveled to Mexico this was my third time, she was very uneasy with all the bad publicity that circulates with mainstream media. However after a few days and experiencing a street Party in the town square where we were coaxed into dancing, she was at ease and planning our next trip.... At which point we will likely stay here again... Because we felt at ease here! If you want a fancy room why go to Mexico? Are you really going to stay in your room all day the Beds Suck they are uncomfortable at 99% of all resorts and are like sleeping on Plywood. Hope this helps but not too much... As much as I want to encourage you to stay... I am quite happy to keep it a secret for myself :)

Not a bad hotel all around. The staff is very friendly and helpful. The pool, lobby, and restaurant areas are very pleasant. The room was very clean, but could have used some maintenance. The lights... More>

Not a bad hotel all around. The staff is very friendly and helpful. The pool, lobby, and restaurant areas are very pleasant. The room was very clean, but could have used some maintenance. The lights in the room were all very harsh florescent lights, but was otherwise a simple acceptable room. The air conditioner was very loud and sounded like a washing machine during its spin cycle, and made a clanking noise that made it difficult to sleep. I was constantly getting up during the night to switch off the air conditioner until it got too hot again. They were also doing construction while I was there, seemingly directly over my room, that ran throughout the day. I can't really hold this against them, because it's one of the hazards of traveling in the off-season, and maintenance has to be done some time. I only wish they had placed me in a room further away from the commotion, and didn't opt to run such long days well into the evening. Noise during the day isn't a big deal if you are out doing things, but isn't great when you come back and just want to relax. This room was heavily discounted on hotels.com in part because of the construction, but I wish they disclosed this when you book. The food there was pretty good. The morning buffet has a great selection and is a good choice if you want to do something quick and get on with your day. The evening menu is a bit selective, but the food is decent. In the end, I paid $35/night so I really have no grounds to complain about minor inconveniences, and it served my needs of a bed to sleep in. If you are an out-and-about person, then I would seriously consider staying here, but might look elsewhere if you are a resort lounger.

We stayed a week in the Hotel Castillo. The staff were all superb, friendly and efficient. The food in the restaurant and at the beach club was tasty and so well presented. I would highly... More>

We stayed a week in the Hotel Castillo. The staff were all superb, friendly and efficient. The food in the restaurant and at the beach club was tasty and so well presented. I would highly recommend staying there. The only downside was wifi that was inconsistent in the room but it worked well in the dining room and at the beach club so was easy to catch up in those locations. Very clean and comfortable and the staff were excellent.

We visited the Castillo last Dec and couldn't wait to return. We had a great time and met some wonderful people. There were just a couple of differences. At the start of the week, the hotel was very... More>

We visited the Castillo last Dec and couldn't wait to return. We had a great time and met some wonderful people. There were just a couple of differences. At the start of the week, the hotel was very quiet. There were only four Canadian couples staying there. The buffet was not open, as there were not enough guests to use it. The lunches from the menu were very Mexican and delicious but the dinners left a bit to be desired, so it was good to eat out. It did get busier on the weekend with Mexican families but not as crazy as in the winter. We had the pool almost to ourselves in the morning and before dinner. Lovely. Once again, the staff make this hotel very special and we can't say enough good things about them. They love it when you practice your Spanish, even if you mangle it. Ricardo is the best! There was construction going on across the street but it wasn't a problem. The service from Sunwing was terrific. Coming home, we left a bit early and arrived in TO early as well. I'm looking forward to returning next winter.

We returned to Huatulco second time, first time was 2012 xmas stayed at the Barcelo but we decided to give this hotel a try as it was closer to the town of La Crucecita and a little busier which we... More>

We returned to Huatulco second time, first time was 2012 xmas stayed at the Barcelo but we decided to give this hotel a try as it was closer to the town of La Crucecita and a little busier which we enjoyed. The hotel itself is well run, clean and efficient. Food as others mentioned could have some improvements. Breakfast was good, lots of fresh fruit, coffee if you like it stronger you lucked out. One complaint or mention is that the short order cook for eggs was always late to start but only the management can be blamed for that, organization was lacking. Otherwise the food in general was good maybe a little too Mexican for some North American palates. Service at the Hotel Bar was well maintained, no complaints there, the bartenders were friendly and were not pushy for tips, when given they accepted it and were gracious about it. The Beach Club: shuttle was well run, on time. The Food and Drink service was adequiate. The one complaint we had was the pool was not well maintained. The rules and regulations to the pool were not adhered to Kids were swimming in the adult designated area with all their water toys, diapers on the babies, some guests had t-shirts/shorts on in the pool. There was no one to regulate this. We pretty well found the same thing happening at the hotel pool. Unfortunately this can be a problem at many Mexican resorts once the locals appear. But on the other hand we cannot say much afterall it is their country. The beach is beautiful but swimming is almost non existence-as the water is pretty rough, mostly red-flagged. Overall we enjoyed it, we knew what to expect as we have travelled to Mexico many times strating in the early '70. Would I go back to this hotel again, for sure given the right price. One more thing, please take bug spray with you as you will need it especially if they like you.