Exceptional Value! Extra Value: Daily buffet breakfast included.
Honeymooners: Flowers in room, upgrade to king size bed (based on availability), bottle of wine in room upon arrival, and complimentary temazcal.
Overlooking a sparkling marina in Santa Cruz Bay, Hotel Castillo Huatulco is only a short distance from the beach and traditional Mexican market. Located in Huatulco, Mexico, the resort is about 11 miles east of Bahias de Huatulco International Airport.
This charming, three-story colonial-style retreat features two pools and a beach club with a dive shop and complimentary transportation. Offering 113 rooms, guests will enjoy comfortable facilities and excellent value, as well as two restaurants offering delectable cuisine and theme nights, and two bars.
The Hotel Castillo Huatulco is located at Santa Cruz Bay, right in front of the marina and market shop. It is 20 minutes from the airport and 5 minutes away from the golf course.
BLVD. DE SANTA CRUZ S/N NO. 303
BAHIA DE SANTA CRUZ,HUATULCO
Toll Free Phone:
Laundry / Dry Cleaning Service
Physician on Call
Shopping Mall Nearby
Number of Pools: 2
Outdoor Pools: 2
There are two outdoor swimming pools.
Campo de Golf Tangolunda - 5 minutes
A spectacular 18-hole, par 72 professional Golf Course designed by Mario Schjetnan Dantan and Pedro Gftereca Gurrola, the breezy green Tangolunda Golf Course stretches for 6,851 yards down Tangolunda Valley to the bay.
Green Fees: $
Cart Fee: $
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Additional Charge
JetSki / Waverunner: Additional Charge
The Castillo is a 3-story colonial style resort with a swimming pool, garden, private beach club and complimentary transportation.
Guests receive complimentary transportation to the beach club. This charming colonial-style hotel offers 112 rooms in a 2 storey building. Children under 7 stay and eat FREE when sharing a room with 2 adults.
Check-in: 3:00 p.m.
Check-out: 1:00 p.m.
Total Rooms: 112
Year Opened: 1990
Springbreak Policy: Must be 18 and have a credit card for $50 per person deposit
STANDARD ROOM BP
Comfortable guest room with two double beds or one king. Breakfast plan.
Other Amenities -
STANDARD ROOM INC
Comfortable guest room with two double beds or one king. Inclusive Plan.
Other Amenities -
Hotel Castillo Huatulco features 2 meal plan options:
Inclusive-LIMITED-Optional Inclusive Plan
There are 2 Restaurants at Hotel Castillo Huatulco:
Beach Club -
Serving snacks and Mexican cuisine.
La Capilla -
Serving Mexican and International cuisine for breakfast, lunch and dinner.
Supervised activities program.
Babysitting Fee: $
Advance Notice for Babysitting: 24 hours
This was our third visit to the Castillo and I have to admit, I was a bit nervous based on some of the reviews. As past posters have stated, the food certainly could be better. There was not a lot of...
This was our third visit to the Castillo and I have to admit, I was a bit nervous based on some of the reviews. As past posters have stated, the food certainly could be better. There was not a lot of choice at dinner and some of the beach club lunches weren't up to scratch, so we ordered off the menu and found it just fine. The Saturday night fiesta and Monday night grill were nice additions from the last time we were there. We had a room with a balcony, which we requested and although the room was over the bar and it was a bit noisy, it never kept me awake. Busy days at the beach wear me out! The room itself was just fine. I took my own coffee maker so that we could have coffee early in the morning. It would be nice if one was supplied. Those things aside, I still feel the Castillo is great for value. I mean, you get what you pay for. The best thing about the Castillo is it's wonderful staff. They go above and beyond to make your holiday a good one. Ricardo, Federico, Raquel and Azeal are just the best! Believe me, they don't forget past visitors and it's like coming home. We really found the service to be as good, if not better than at a high end resort. Also, the proximity to the beach at Santa Cruz and the little shops make this location terrific. How much time does anyone spend it their room, after all. And if dinner isn't to one's liking, it's only a couple of minutes in to La Crucicita. As most of the guests are Mexicans, it's a great opportunity to practice one's Spanish and get to know them. It's a very friendly hotel. We will be returning next year.
Please do not go to this hotel
ja134, Montreal, Canada
Mon Mar 09 11:47:21 EDT 2015
Just came back from a trip to Huatulco and a stay at Hotel Castillo. The city is very nice and the weather is awesome, but I have to say the hotel was a complete disaster. The food was terrible...
Just came back from a trip to Huatulco and a stay at Hotel Castillo. The city is very nice and the weather is awesome, but I have to say the hotel was a complete disaster. The food was terrible. After 3 days my wife and 5 year-old son got sick, and we had to eat outside every single evening despite the fact that we had the all-included package. We only took breakfast at the hotel, but even that tasted like crap. And the food is not identified so you don?t really know what you?re eating. If you are planning a trip to Huatulco, you will be enchanted with the place, plus the warm weather and nice beaches, but I totally recommend against this hotel, especially if you are travelling with young children.
The Castillo Huatulco let me down
maletero, vancouver, bc
Sat Mar 07 14:16:40 EST 2015
We just spent a week at the Castillo Huatulco, which we picked based on the previous reviews and the very good price. It was our first time in Huatulco, we have been several times in resorts on the...
We just spent a week at the Castillo Huatulco, which we picked based on the previous reviews and the very good price. It was our first time in Huatulco, we have been several times in resorts on the Riviera Maya and Puerto Vallarta, so I couldn't avoid making some comparisons.
First off, this hotel is NOT a resort in the sense of the Riviera Maya. It is a modest city hotel with an All Inclusive option and a small pool, and it has an annex Beach Club.
The hotel per se is modest but functional. The rooms are very clean and livable, even though you have things like the sink drain that doesn't always work, or the towels that are frayed at the edges. The a/c works but never very cold, which is ok for us but nor for everyone. The bed was extremely comfortable. Our room had a minuscule Juliet balcony, absolutely purposeless, and no screen door, although we were not molested by bugs much at all.
The hotel lobby is small and open (no doors). It is not unpleasant during the day, but at night it has almost no lights. The lighting design maybe aimed at obtaining a disco atmosphere, but it really only manages to make the area unusable. You cannot write, read or do anything, not even play cards. There is a pool table but again, at night it's a bit too dark. They should work on those lights!
The Beach Club is undoubtedly one of the best features of this hotel. It is located some 15 minutes walk from the hotel, but if you don't want to walk in the heat, there is a funny old roofless bus that works as a shuttle every some 30 minutes.
The beach is wide, sandy and very uncrowded. The whole Huatulco club has maybe 10 palapas all in all. No entertainment (thank God!), no loud music (thank God!), the perfect setting to sunbathe and read in peace. The beach is in a bay, and it is also a bit steep, with the sand being very giving, so it is not good for walking much. The ocean is safe enough to swim, depending on the days, there is some attention to be paid when getting into and out of the water as one has to fight a little bit the wave action, but really nothing serious.
There is also a nice hammock area in the shade where one can lie and read or doze off. The beach pool is also very small and shallow, and gets warm very soon in the day.
The worst aspect of the holiday has been the food. I got sick on day two, but it might have been a bug I caught on the plane, so I don't want to point fingers. What is sure is that the food is edible AT BEST. Things that are supposed to be cold weren't really cold, things that should be kept hot weren't really hot; the rice was either soggy or dried out; the meat dishes has pieces of bone or grisly nerves; etc.
The variety was non-existent. The buffet is VERY limited (I would say some 10 options at every meal, including salads, soups, meats, fish, vegetables and dips) and many dishes are presented over and over again. The beach buffet (where you have lunch) was slightly better than the hotel buffet, serving both breakfast and dinner.
Only the Monday night was something else, as they served a special BBQ dinner which was really good. On Saturday night they also offer a special dinner at the beach, complete with a dance show of local folk dances.
Another problem is that there are not enough waiters at dinnertime to take care of all the drinks orders in a timely fashion. For some incomprehensible reason, one can help oneself to juices and to coffee but not to water (let alone wine or beer), so every time you need a drink you either walk yourself to the bar (and wait for the single barman to be free) or ask one of the waiters, who might be back with it in 10 minutes or more.
Of course, I was sick for 4 days out of 7, so it hasn't been a great holiday. The area is very safe and very sleepy, there is not much to at night. We went out one evening to a restaurant in Santa Cruz, and that was a pleasant change. We also took a boat tour of all the bays the last day, and it was a great day.
In short, I would be back to Huatulco, but not at the Castillo. A few hundred metres down the road there is the Binniguenda, which we briefly visited, and it definitely looks a lot better (for only a few more dollars). Unfortunately, the beach club of the Binniguenda is not as nice as the Castillo's.
A few things need to change at the Castillo Huatulco
SuzVic, Victoria, Canada
Sat Feb 14 18:20:11 EST 2015
We have been staying at the Castillo for the past 6 years and always enjoy it - as we did again this year. The food, however, especially the evening meal, had definitely declined in both quality and...
We have been staying at the Castillo for the past 6 years and always enjoy it - as we did again this year. The food, however, especially the evening meal, had definitely declined in both quality and quantity. The lunches at the Beach Club were good and we know that most of the All Inclusive hotels do "re-use" previous meals or add to them on the following meal and even the following day, but this year (Jan/Feb 2015) the standards were lower than in previous visits.
Not only the meals, but the hotel certainly requires some updating as it's become very tired, for example, no seat on the toilet in ladies washroom in the lobby area. Other visitors agreed with us that their rooms also need to be fixed up. The toilet in our bathroom was held together by one rusty screw and moved back and forth. On the other hand we were happy to see that there are now flat screen TV's in the rooms and new bedcovers.
As always, the place was kept very clean and the maid service was excellent, but somehow someone has to take a good look at other hotels in the same "star" category to take note of what now needs to be done at the Castillo, especially since there is a brand new hotel about to open directly across the street!
The staff at this hotel are always very friendly, courteous and eager to please, many having been there for a long time. I feel that the biggest redeeming quality of the Castillo is their wonderful Beach Club (second to none, and where lunch is served) and that's probably the main thing that keeps so many people returning to this hotel. We also enjoy the good mix of Mexican and N. American visitors.
Having said all this, we will still return to the Castillo next year, but hope that some of our concerns are noted and by 2016 we can perhaps see a big improvement, both in the meals and a rejuvenation of the whole building. It would be a great shame if this quaint Mexican hotel were to lose out to the newer hotels presently being built.
A pleasant surprise!
The_Peg_Girl, Winnipeg, Manitoba, Canada
Thu Feb 05 20:49:49 EST 2015
This was my 2nd time in Huatulco, but 1st time staying at the Castillo. I was initially a bit apprehensive as this hotel is not situated on a beach. My friend had stayed there in the past and talked...
This was my 2nd time in Huatulco, but 1st time staying at the Castillo. I was initially a bit apprehensive as this hotel is not situated on a beach. My friend had stayed there in the past and talked highly of the location and beach club. SO , for the price for 2 weeks it seemed worth the try. I must say after being there for 2 weeks I became a huge fan of the Castillo. As mentioned in other reviews, it is a very well run Hotel. Basic rooms, nothing fancy but very clean. All the staff are truly wonderful; front desk are always smiling and helpful, the servers/bartenders in the hotel restaurant as well as the beach club restaurant (some are the same) are very friendly and obliging. As this is a small AI resort, you tend to get to know the staff and they get to know you pretty well. By the end of the 2 weeks they started to feel like friends/family. The guests consist of Canadians & Mexican people, about half and half. The staff do a pretty good job of trying to speak English as they want to learn, but I enjoyed the challenge of trying to speak more Spanish. The breakfasts were very good, lunch at the beach club was also great, especially the fresh guacamole, pico de gallo and baked corn tortillas. Dinners were ok, lots of food, but after awhile were too much the same..as mentioned by other reviewers, because the price is right, it provide the option of occasionally going out for dinner. The location of the resort is really a positive. AS it's right in Santa Cruz you can walk around the town. Crucecita is a 20 minute walk or 7 minute cab ride which only costs 25 pesos. Lots to see in Crucecita and many good restaurants and shops. Now..the Bach Club is really the draw for this resort. You can catch the shuttle which runs about every 30 minutes with the last one leaving the beach at 6 pm, or walk, as we did many times, there and back. It's a very short walk and nice to stretch your legs after a 7 hour day lazing on the beach. One time, we decided not to wait for the shuttle and started to walk, after about 3/4 minutes, the shuttle came by us and stopped to pick us up on the way! What service! The beach club is the best one on the bay and fully contained- a pool, volleyball, kids play area, hammocks in the shade for a siesta, the palapas that houses the bar, open air lunch restaurant, clean restrooms, then of course the beach area, with palapas for shade and lots of area to lay int eh sunshine. Of course they serve you drinks and lunch right in the beach as well. It is not calm water in the bay. For most of the 2 weeks you could go in quite easily, the last few days there were some amazing wave action which most people watched for a few hours every day, and there were a few boogie boarders enjoying the surf! There is wifi at this hotel, but there are only certain areas where you can access it, we didn't get it in our room, but just outside in the hall as we were just above the lobby. There is also and outside area, where the pool is in the back of the hotel where you can enjoy your breakfast/dinner and generally the wifi is string enough there too. They put on a fun dinner/entertainment night on the beach one evening as well. There is a pool table in the front lobby, however if you want to play in the evening the lighting isn't really adequate, it should have a light above the pool table. Again , a small resort, which provides the opportunity to meet people as the lobby is a small, intimate space where the guests mingle and chat?a great way to make new friends, which we certainly did. So all in all, I really enjoyed my stay and plan to stay there again?hopefully in 2016!
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