Hotel Castillo Huatulco

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2019 Exceptional Values
Extra Value: Daily buffet breakfast included.
Honeymoon: Flowers and bottle of wine in room, upgrade to king size bed (based on availability), and complimentary temazcal.

Overlooking a sparkling marina in Santa Cruz Bay, Hotel Castillo Huatulco is only a short distance from the beach and traditional Mexican market. Located in Huatulco, Mexico, the resort is about 11 miles east of Bahias de Huatulco International Airport.

This charming, three-story colonial-style retreat features two pools and a beach club with a dive shop and complimentary transportation. Offering 113 rooms, guests will enjoy comfortable facilities and excellent value, as well as two restaurants offering delectable cuisine and theme nights, and two bars.

Learn more about Huatulco.

The Hotel Castillo Huatulco is located at Santa Cruz Bay, right in front of the marina and market shop. It is 20 minutes fromthe airport and 5 minutes away from the golf course.
Address: BLVD. DE SANTA CRUZ S/N NO. 303

Local Phone: 011-52-958-587-0
Toll Free Phone: 1-888-64-BOYCE
Fax: 011-52-958-70131
Boutique Shops
Business Services
Car Rental
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby (One block.)
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
There are two outdoor swimming pools.
Campo de Golf Tangolunda - 5 minutes
A spectacular 18-hole, par 72 professional Golf Course designed by Mario Schjetnan Dantan and Pedro Gftereca Gurrola, the breezy green Tangolunda Golf Course stretches for 6,851 yards down Tangolunda Valley to the bay.
Holes: 18
Green Fees: $
Cart Fee: $
Caddy: $
Lessons Available
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Additional Charge
JetSki / Waverunner: Additional Charge
Other Sports Available
Bicycles: Complimentary
Health Club / Spa
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
The Castillo is a 3-story colonial style resort with a swimming pool, garden, private beach club and complimentary transportation. Guests receive complimentary transportation to the beach club. This charming colonial-style hotel offers 112 rooms in a 2 storey building. Children under 7 stay and eat FREE when sharing a room with 2 adults. Check-in: 3:00 p.m.
Check-out: 1:00 p.m.
Total Rooms: 112
Year Opened: 1990 Credit Cards: Visa, Master Card, Diners Club, American Express
Springbreak Policy: Must be 18 and have a credit card for $50 per person deposit
Comfortable guest room with two double beds or one king. Breakfast plan.
Other Amenities -
Air Conditioning
Hair Dryer
Room Safe
Comfortable guest room with two double beds or one king. Inclusive Plan.
Other Amenities -
Air Conditioning
Hair Dryer
Room Safe

Electronic locks
Hotel Castillo Huatulco features 2 meal plan options:
Inclusive-LIMITED-Optional Inclusive Plan
No Meals
There are 3 Restaurants at Hotel Castillo Huatulco:
Beach Club - Offers restaurant and bar service. The lunch buffet includes a salad bar, snacks, fish fillets, desert bar, fresh fruits and water.
La Capilla - Restaurant offers buffet breakfasts with the unique flavor of Oaxacan dishes and dinners with the best of Mexican and international buffet food. Guests can also enjoy a ssnack menu.
La Terraza Restaurant - Located in front of the main pool of the hotel, you can enjoy exquisite dishes and spend a pleasant time at room temperature.
Daily Activities & Entertainment:
Pool table and table games (poker, dominoes and jenga) are available at the resort
Supervised activities program. Babysitting services available ($).

Children's Facilities
Game Room
Babysitting Fee: $
Advance Notice for Babysitting: 24 hours

TripAdvisor Web Reviews
Based on 566reviews
What to expect

Apple Vacations Traveller Reviews
Great staff
Feb 22 2017
The staff at hotel Castillo were great! They go out of their way to help in any way they can. We were a little disappointed that they had very little area outside to eat for breakfast and dinner. We had to sit inside all the time, which is not what we expect on a warm vacation. The beach pool and restaurant are perfect though. It is too bad they weren't open longer hours. When you have to go back to the hotel by 5:30 there aren't really any cool places to hang out. We always left for the evening because of this. We are glad we did though. There are so many neat and good places to eat all within walking distance or a very quick and cheap taxi ride. I enjoyed the hotel because it was the first time to Huatulco. It more or less made you go and explore the area. The area is so clean, with great food, absolutely perfect weather, etc.
Customer Rating: 

Average Hotel, Great Beach
Dec 31 2013
All staff were courteous. Hotel was clean but very basic and dated. Beach club was amazing. Beautiful. For the price we paid this was worth it.
Customer Rating: 

Real Mexico
Dec 05 2012
This is an authentic Mexican hotel. We were the only Americans there but were received well. No frills here. Sometimes the language barrier got int the way. Bloody Mary made with pineapple juice and vodka, but you just had to laugh. The room was nice, we even had wifi in the room. Good airconditioning. Food was just OK- breakfast buffet food was not warm. We chose the breakfast only option and found out that did not mean we could have the buffet. Only eggs and coffee were offered. 60 pesos extra to have the buffet buffet option which was the only way to get fruit. No coffee makers in the room. We know the area so we ate out for most meals. Beach club is lovely and the food off the menu there is good. Would stay there again. Good value for the price.
Customer Rating: 

TripAdvisor Traveller Reviews
Right size Hotel
alacran, 25 miles north of the deep freeze, Winnipeg,Manitoba
Thu Mar 14 07:46:05 EDT 2019
This was our 6th time to the Huatulco area since 2006. We have tried a different hotel or condo each time. We picked hotel Castillo first for its location in Santa Cruz and second for all the good reveiws posted. This hotel was surpassed all our expectations and we would have no problem coming back . Staff friendly,hard working gentle people. Very clean hotel and not over crowded. My wife and I were there for 2 weeks and always found something good to eat at the buffet and never had any stomach issues . Some people say the buffet gets too repetitive but I always think when we are all at home we eat the same things weekly. There are lots of eating choices within a 5 or 10 minute walk of the hotel if you want a change. The beach club at playa Chahue we loved and walked there and back every day, not using the hotel shuttle once in our 2 week stay. A special thank you to the life guard Alejandro at the beach club for being such a hard working individual who takes his job seriously . He always made sure everybody got chairs or umbrellas and was quick to inform everyone when the ocean was safe to swim or not with changing conditions. So in closing if you want a clean, safe not over crowded hotel located within walking distance to shopping and restaurants with a great beach club consider the Castillo .

We will be back!
Patricia S, Calgary, Canada
Mon Mar 11 17:52:16 EDT 2019
We were welcomed with some refreshing punch and chocolate dipped strawberries in our room. Rooms are super clean. and we had a lovely terrace. The hotel pool is lovely for breakfast but the star of this hotel is the staff and beach club. I loved that the hotel served many Mexican families but we're also welcoming of English speakers. They sang Happy Birthday for my husband and went out of their way to always be helpful. The buffet had something for everyone. The location is great too! Thank you Raquel, Fredrico, Aseas and Edgar and the young man at the front desk (just 18) with the great smile. Thank you to the maid who made sure my husband didn't leave his iPad behind. Thank you to our two great waiters at the beach club. We miss you and wish you and your families all the best.

Vacation at Hotel Castillo = Not Good
TerriB1962, Edmonton, Canada
Thu Feb 28 17:46:28 EST 2019
We arrived at the hotel Tuesday February 19/19 for our 8 day vacation. Was told at the front desk they exchange currency, told it was an all inclusive resort and they placed a bracelet on our wrists. We were given our room key, safe lock with key and that was it. We took our own suitcases after finding our room. We did receive a terrace room which is what we requested. We have stayed at 2 star resorts to 5+ star resorts, we are not picky vacationers but we do like to receive what a resort advertises. *PROS* Beach Club - which is located in Chahue Bay. It is opened from 10:00 am to 5:00 pm. Food is available from noon until 5:00 pm. They have a shuttle bus from the resort that we were told runs regularly but they have a sign saying it runs every 1/2 hour. Sometimes I had to wait 45 minutes to go to the beach, and most times had to wait an hour to return back to the resort. The staff and the food are great at the club, they allow smoking at the club which didn't bother anyone because of the nice breeze that comes from the ocean. Alejandro the Lifeguard is an absolute godsend for this beach club. The whole week we were down at the club and actually witnessed him rescuing an oyster diver from drowning. We saw something bobbing in the water thought it was a seal, but it was in fact a man, and Alejandro saw from his perch, swam to the rocks with his broken board that he pieced together. Then jumped from rock to rock to check on the man, saw he was getting very tired and going under the water a lot. He ran back to his board, battled the waves and grabbed the man, pulled him onto his board and brought him to shore safely. We asked to see him, met him, thanked him for what he did for that man, gave him a gift of pesos for his hard work. Two days late saw him help a senior lady out of the water after she was being rolled by the waves. He is an extraordinary person. Staff - There are a few staff at the resort that went above and beyond and that was Frederico and Juan in the dining room. They brought me coffee at 6:00 am even though the breakfast wasn't open until 7:00 am. Frederico was my main guy and he was the only person that made this resort enjoyable. *CONS* - Resort - Almost all-inclusive - They do not have the one and only bar open until noon, which also means no pop, no clamato juice, no beer, no kalhua or baileys with your coffee, and no mimosa in the morning. The dining room has the same breakfast food every day for the 8 days we were there. There is no ice for the warm juice because that would be at the bar that doesn't open until noon. No lunch served at the resort, you have to go to the beach club if you are hungry. Supper starts at the resort at 7:00 pm. Unfortunately not much of a selection, so we ate out every night after checking what the buffet was at the Hotel. Pop for drinks come from the big bottles that is not kept chilled but if you want a can of pop then you have to pay 30 pesos, again not all inclusive. Rooms - TV stations are all spanish except one english speaking channel. No mini fridge in the rooms. There are two towels in the room for your showers. Linen was changed once in 8 days, (my lipgloss was on the pillowcase and sheets). Manager - I am not sure if this is the manager or the owner that has his office on the second floor by the elevator, but that man smokes cigars in there all day long, even when there is no smoking signs through out the halls of the hotel. Front Desk - I made a point of going to the front desk 2 to 3 times a day asking for change eg. 100 pesos to 20's or even 50's but was told repeatedly that they did not have change. Again we are not picky vacationers, but when you advertise as all-inclusive then you should stand by that. Don't charge for cold pop cans, have change on hand so your guests can tip the staff that deserve the tips, have some type of lunch for any guests that can not physically go to the beach club every day just to eat, have the bar open earlier so you can enjoy a specialty coffee or mimosa, put mini fridges in the rooms, and maybe up-grade your satellite to offer a few more english speaking channels for any guests that might have to hang around their rooms for whatever reason. These suggestions are usually just the basics that guests like to enjoy, this would improve your resort.

Friendly, Clean, Basic
heeter_lyn23, British Columbia, Canada
Mon Feb 25 20:08:47 EST 2019
A clean basic hotel. Staff were always friendly and accommodating. The beds were "authentic" Mexican (hard) and not the most comfortable. Our room overlooked the street, which was quite noisy and unfortunately the balconies were so small that you couldn't sit outside anyhow. Bottled water was brought to our room daily, but it would have been a much "greener" alternative to have a water cooler that we could refill our bottles as needed. There was no refrigerator, so we bought a small cooler for our beverages. Hot water was never an issue, but you'll have to ask for extra towels. The grounds of the hotel were well kept, and everything was always clean. Breakfast was simple, hot and cold selections, including made to order eggs/omelettes. It was a short walk to the waterfront..with many little shops to explore and restaurants eager for business. It's a 20 minute walk to town (taxis were cheap too). The boardwalk (to the left as you exit the hotel) has security guards at night and is well lit. I felt totally safe putting in my headphones and going for my nightly powerwalk. Overall, a pleasant stay.

Great hotel!
RandySven, Toronto, Canada
Tue Feb 19 05:39:13 EST 2019
Returned to Castillo for 2 weeks in Feb/19 after skipping 2 years. This was our 5th vacation to Huatulco, all at Castillo. We love Huatulco for many reasons. The weather, the people, able to walk so many places and always feel safe! Castillo is a great little hotel. The rooms are always spotless and the staff are always friendly and do their best to make your stay everything you could ask for. The food may be limited and repetitive, but you can always find something good to eat. We did notice that the area has become busier since our last visit. The beach club in particular seems to be trending in a direction that does not appeal to us so much. They sell passes to people who are not staying at the hotel. The beach club is quite small and we found it busier and more crowded than our previous stays. People with day passes tend to gather in groups and overtake the loungers and palapas. We are early risers, so always got chairs and shade, but many others from the hotel would not if they came down a little later. With the additional 48 rooms being added to the hotel, I am not sure how the beach club will handle the additional people. Hopefully management has a plan. I don't usually mention staff, because they were all great and I don't like to miss anyone, but here goes. Alejandro, life guard at the beach club. Always went above and beyond. He deserves a raise in pay, many tips, and the opportunity to advance if he chooses. Fredrico in the restaurant, same thing. And Omar and Samuel at the front desk. We loved chatting with them every time we passed by. The hotel could not have any better people to great their guests. Hopefully, we will be back!

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