Cancun

Hard Rock Hotel Riviera Maya


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All Inclusive    

2019 Exceptional Values
Extra Value:
Receive up to an $1800 Limitless Resort Credit per room (booking dates, travel dates, duration, and usage restrictions may apply).
Honeymoon: Honeymoon dinner, mini-cake, bottle of sparkling wine, hydro spa tub experience and one in-room breakfast (reservations required*).

Families, couples, and singles live like rock stars at the Hard Rock Hotel Riviera Maya. Luxury meets spine-tingling excitement at this paradise, where legendary Hard Rock amenities, design, and hospitality complement the beauty of stunning tropical views and a private white sand beach. This style-studded resort promises crowd-pleasing amenities and endless excitement.

Kick into high gear with activities from tennis and rock climbing to kayaks and tennis. Swim in style in the large sparkling pools with activities, snacks, and swim-up bar. Stay in shape at the fitness center or the Yoga Temple. Even rock stars need to relax too, so sit back and indulge in treatments from massages to facials to hydrotherapy at the lavish Rock Spa.

Dine in seven exceptional all-inclusive restaurants and let loose at three bars. Enjoy fresh and exotic ingredients buffet-style from around the world at The Market. Experience Mexican cuisine and regional specialties a la carte at Frida. Try everything from sushi to stir fry at Zen, and savor authentic Rodizio service and the flavors of Brazil at Ipanema. Relax with 24-hour room service.

Make the most of your stay at the Hard Rock Hotel Riviera Maya by living out your fist-pumping, guitar-shredding fantasy at the new Music Lab, where you'll receive expert rock star instruction and accelerated stage training. All guests 12 years and older can choose from 4 programs as a part of the all-inclusive stay.

And with Woodward Riviera Maya ($), a 20,000 square foot facility located only a few miles from the resort, you can enjoy activities like skateboarding, BMX, gymnastics, dance, indoor dry land snowboarding, and more! If you're a fan of lifestyle sports, then Woodward is for you!

For an adults-only experience, try the Heaven section - an exclusive retreat with a private adult beach and luxurious amenities.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property holds EarthCheck Silver certification and is known as a GreenLeader of TripAdvisor. The resort has also earned the Distintivo S, participates in beach cleanup programs, utilizes biological pest controls and biodegradable cleaning products, promotes cultural heritage, and facilitates additional environmentally-friendly programs.

Find more information about Hard Rock Hotels & Casinos.

Learn more about Riviera Maya.

*In order to reserve the Complimentary Honeymoon Package, couple must present proof of marriage within the past year. In order to receive the above amenities when making your reservation, mention that you are a honeymooner so it can be coded accordingly. The complimentary honeymoon package is combinable with all Optional Honeymoon Packages. Package prices are subject to change without prior notice.
HOTEL LOCATION
Address: KM 72 CARRETERA CANCUN-TULUM
RIVIERA MAYA
QR

MX
Local Phone: 011-52-998-87...
Fax: 305-375-9508
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
Outdoor freestyle pool and one for scuba diving demonstrations.
Tennis
Number of Courts: 3
Outdoor Courts: 3
Water Sports on Site
Scuba: Additional Charge
Snorkeling: Complimentary
Other Sports Available
Other Sports: Kayaks
Health Club / Spa
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Additional Charge
HOTEL DETAILS
Hard Rock Hotel Riviera Mayae features three restaurants, coffee shop, snack bar, three bars, 24 hour room service, two pools and tennis.
Total Rooms: 870
Year Opened: 0 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Restrictions apply for kids 17 and under when using the Spa facilities and services. Please check with Spa on arrival.
ROOM TYPES
ROCKROYAL DLX PLATINUM DOUBLE
room includes two double beds, a balcony with a hammock and partial ocean views, anda hydro spa tub. Guestroom also features upgraded amenites, a personal assistant, i priority reservations, VIP check-in, and much more.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE DIAMOND
room is ideally located with pool and/or partial ocean views and includes one king bed, a private balcony with a hammock, and a hydro spa tub. Room also features aromatherapy, a minibar, turndown service, complimentary internet, and more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE PLATINUM SKYTERRACE 1BD
One king bed. Let's amp things up and blow some minds with unparalleled access to the things in life that rock. Step up and enjoy.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
ROCK SUITE PLATINUM
Spacious suite includes two bedrooms - one room with a king bed, and the second room two double beds. Suite also features a living and dining room, a hydro spa tub in each room, an oversized balcony with hammocks and oceanfront views, and much more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE FAMILY
guestroom includes two connecting rooms - one room with a king bed, and the other with two double beds. Guestroom also includes a hydro spa tub (in each room), a private balcony with a hammock and garden/resort views, a minibar, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE PLATINUM SKYTERRACE 2BD
Two connecting rooms: one room with a king bed and a second room with two double beds. They packed this crowd pleaser with everything your entourage needs live it up and rock the show in style. Enjoy!
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE GOLD PURE KING
Guestroom includes one king bed, a spacious bathroom with a hydro spa tub and shower, and a balcony with a hammock and garden views. Room also features an additional seven-step process intended to reduce airborne particles and more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE GOLD ROOM KING
room includes one king bed, a private balcony with a hammock and garden views, and hydro spa tub. Room also features 24-hour room service, a minibar, a private bathroom with a shower, complimentary wireless internet, and more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE PLATINUM DOUBLE
room includes two double beds, a private balcony with a hammock and partial ocean views, and a hydro spa tub. Room also features a minibar, 24-hour room service, complimentary wireless internet, Rock Spa bath amenities, and more.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
ROCKROYAL DELUXE PLATINUM KING
room includes one king bed, a private balcony with a hammock and partial ocean views and a hydro spa tub. Room also includes a personal assitant, VIP check-in, express l luggage delivery, and many other upgraded amenities.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE GOLD PURE DOUBLE
Guestroom includes two double beds, a spacious bathroom with a hydro spa tub and shower, and a balcony with a hammock and garden views. Room also features an additional seven-step process intended to reduce airborne particles and more.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE GOLD ROOM DOUBLE
room includes two double beds, a balcony with a hammock and garden views, and a hydro spa tub. Room also includes a minibar, complimentary wireless internet,Rock Spa bath amenities, 24-hour room services, and more.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DINING
Hard Rock Hotel Riviera Maya features 1 meal plan options:
All Meals, Drinks & Tips-3 restaurants, coffee shop, snack bar & 3 bars.
There are 7 Restaurants at Hard Rock Hotel Riviera Maya:
Frida - Mexican cuisine and regional specialties a la carte. Open for dinner from 5:30 pm - 11:00pm.
Pizzeto - Outdoor wood burning stove, brick oven pizza, salads, soups, and pasta a la carte. Open for dinner from 6:00pm-11:00pm
Delis - Snack bar
The Market - Fresh and exotic ingredients from around the world with a breakfast buffet by morning and themed dinner buffet by night.
Cafetto - Continental breakfast from 6:00am-10:00am.Snacks, coffee, and tea until 11:00pm.
Zen - Traditional Asian cuisine from sushi to stir fry, served a la carte. Open for dinner from 5:30 pm - 11:00 pm.
Ipanema - Authentic Brazilian steakhouse, complete with rodizio service in true Brazilian style. Open for dinner from 5:30 pm - 11:00 pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Billards, Ping Pong, Giant Chess, Table Games. Spa services available at Aventura Spa Palace.
CHILDREN'S PROGRAMS
Kids Club, Teen Lounge and Hard Rock-branded Roxity Kids Club coming in summer of 2018.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
62 Recommend
62 past Apple Vacationers would recommend Hard Rock Hotel Riviera Maya to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 12285reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Apple Rocks Hard Rock
FAWN D.
Nov 06 2018
This was our third time at the Hard Rock Riviera Maya and our first time booking with Apple Vacations! Everything was perfect as always and our vacation plans went smoothly. Carla in Chicago assisted us with planning by phone and she went out of her way to make sure we got the flight and room we wanted. She contacted the resort directly and was able to get us a room that was even better than expected. Both Apple Vacations and The Hard Rock Riviera Maya exceeded our expectations. We would highly recommend both your travel agency and the hotel! Thank you for a fabulous vacation and we look forward to traveling with you again soon!
Customer Rating: 

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Very Loud!
LINDA M.
Dec 11 2017
The Hard Rock Riviera Maya is a beautiful hotel with great staff. Our only complaint is that the hotel was extremely noisy. At all hours of the night, people were screaming and yelling in the hallways and blasting music. I got little sleep in the 6 nights we were there. We even complained and the hotel moved our room but the new room was just as noisy.
Customer Rating: 

TEST
Hard Rock Hotel ROCKS!!
ANNE V.
Dec 09 2017
Only disappointment/complaint was ride from airport to resort...very claustrophobic, 8 passengers in a small van. EVERYBODY at Hard Rock hotel was awesome: Maria (front desk, Gabino & Julian greeted us and said goodbye, Alberto always pick us up in a golf cart, and a special big "GRACIAS" to Leslie (vacation services) And to all we forgot to mention...everyone was friendly, polite and professional!! MUCHAS GRACIAS!!
Customer Rating: 

TEST
Great hotel, entertainment, and overall stay
JEFFREY R.
Aug 08 2016
Rooms were pretty much clean. We didn't like the jacuzzi tub in the room. Took too much space and not sure who really uses it. Would be better to have a couch / futon. Drinks were aplenty as well as food. Wasn't happy at times seeing bar staff using dirty cups and giving to customers. Staff cleaned the heck out of the pool area each night.
Customer Rating: 

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hotel
KIRSTEN D.
Aug 04 2014
hotel was good but they are lacking an age group. I have a 6,8,10,12 & they wouldnt want to be dropped off in the lillte big kid place. the pool bar was nice but had to wait awhile before you got served. tried to book excersions but the we all booked so didnt get to you all our credit we had at the hotel & they was no place to get massages & mani & pedi unless you went on the adult side. Kinda expensive to get pics taken with the animals. they food was excellent
Customer Rating: 

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ALEXANDER J.
Feb 29 2012
The sand at the lagoon was non existant there were simply pebbles.
Customer Rating: 

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The Trip
MARK F.
Jan 12 2012
The transfer drivers and vans were very bad. The drivers were doing 120km thru 45km zones while trying to always be on there cell phones. Very scary for my company. I took my Pastor and his family this year. The hotel needs to staff a little more, I asked a loca worker and they said they gave workers time off and thus some things were neglected. My main issue is the way Apple changed my date and we lost two business class seats and our families were separated on the plane ride. Apple also lied about Airtran canceling the flight we originally booked. I checked this out and was told Aplle canceled the flight because they did not have enough people to charter the flight, WHY LIE BE HONEST NEXT TIME. As far as the Mexico side of the trip we were treated nice, as far as Apple ?
Customer Rating: 

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RANDEE H.
Jun 14 2011
This hotel is rated higher than the Riu hotels, where we have stayed many times. The food at Riu's, the landscaping, the shows, are all better than at the Aventura Cove Palace. The Palace does have softer mattresses.
Customer Rating: 

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TripAdvisor Traveller Reviews
Worst experience ever
l0u1g123, Liverpool, United Kingdom
Wed Jan 16 06:36:32 EST 2019
Let me start off by saying I never ever leave reviews and usually read them on here and think are they just being overly fussy - but if I can make sure people don't waste their money and have a bad holiday I would emplore you not to stay here. And don't book any holidays via TUI they are totally unhelpful. We arrived here on Boxing Day and immediately were disappointed. We booked via TUI who claimed it to be a 5 star hotel it definitely isn't that. 3 at best. The smell that meets you is that of insect repellant - not like in top hotel lobbies that use their own special fragrances. Despite being disappointed we hoped that first impressions were not to be believed. Unfortunately when we then arrived at the room (we had booked 3 rooms for our party) my room had two double beds rather than 1 large king. I also required a cot for my baby - but that had not been put in the room. My sister also required a cot and called housekeeping twice for one but didn't get one that evening and had to request one from reception the next day. She went to run the bath for her baby only for all dirt to come out of the water. The toilet also wouldn't flush. So with in half an hour we had maintenance trying to sort it out. Flooding was a problem throughout the hotel. On our first evening we had two rooms flooded with maintenance people actually entering the room throughout the early hours trying to stop it. My room then flooded on New Year's Eve with heavy water flowing all night. My toilet was also faulty constantly needing the cistern to be fixed. I called to ask if we could change room and have same one as the rest of our party as it was very cramped having two beds and a cot in the middle but the man at the desk who was very arrogant called JB said we would have to pay for an upgrade despite paying the same as the rest of our party. We went down to reception to speak with him but again he point blank refused to be of any help. We ordered room service after being on a long 10 hour flight and cannot describe how bad the food was. It wasn't touched. Nachos were something you would get in a cinema. So disappointed. The next day we met with our TUI rep Alex who was very unhelpful. Said we could move at a cost of nearly £4000. We had paid a lot of money to stay in the Hard Rock - more than the hotels we were willing to move to cost when we were originally booking. We then spoke to the PR lady from Hard Rock Hotel who was the only one who was willing to help. We did enjoy one meal in the French restaurant over in Heaven and the coffee shop in the lobby of Hacienda was ok. Zen wasn't bad but overall food was so disappointing. The steak restaurant in Heaven flooded one evening with buckets being put all over the restaurant. Surely they have experienced rain on many occasions and should perhaps use a better system and improve the roof. A couple of us nearly slipped in their. So dangerous. Then the service in that particular restauarant was appalling. I ordered steak only for it to come on another member of our party's plate along with their main of ribs! It took them 5 minutes to realise this and then they simply moved the steak off their plate to mine. So amateur. Nothing could be done right! The drinks at the pool were so bad - fizzy drinks always flat. They used big plastic bottles rather than individual bottles or a soda stream. One day at the pool I couldn't get a towel for 20 minutes. For how much we paid I would never imagine the service could be so bad. We had laundry service go missing - and we also given someone else laundry so they must do your laundry with other peoples. Some of the party went out to pay golf booked via the con that is the resort credits - they mean nothing. You are just paying same as you would if you didn't use them. They paid prior and when they got the golf course had to pay for balls and equipment. When it came to checking out (early as we moved to Hard Rock in Cancun which is 100 times better than Riviera Maya) they wanted to charge again for the golf. We complained but it remained on our account and when it came to leaving Hard Rock in Cancun they said if it wasn't paid they would call the police!!! So we were left with no alternative other than to pay as we had a flight to get. I read reviews on here and some were good and some were not as complimentary so I mistakenly went ahead and booked. Please read this and take on board what I have said. Do not stay here!!!!!!

Hard Rock Heaven Ipanema Restaurant (Hector)
David H, Tooele, Utah
Tue Jan 15 20:04:05 EST 2019
Hector was totally amazing. Our first night there he gave us the inside scoop on the best meats. The flaming desert fountain was amazing. And the second night he surprised us with a special chefs dinner, LOBSTER TAILS!!!! Hector made us feel like we were family and every night was a celebration of life!!! If you plan on going, ask for Hector!!! Tell him Andy and Dave sent you!!

Very nice resort the Barcelo.
sweetrosanna, Vaudreuil-Dorion, Canada
Tue Jan 15 13:42:24 EST 2019
First time visiting Riviera Maya. We were very impressed staying at this awesome and clean resort. Everyone super friendly and polite. Food was diverse and tasty. Many activities for everyone to enjoy. Would recommend this wonderful resort.

Great week
christabetts, New Baltimore, Michigan
Tue Jan 15 12:26:35 EST 2019
This was our 3rd trip at Hard Rock Rivera Maya Heaven and everything was great as always. The people who made us feel like rockstars are Benny (Sun and Heaven bars) Sara (Pool Entertainment). One thing that needs to change in my opinion is the reserving of chairs for Hall of Fame members. They reserve these chairs all day and most of them go unused.

Amazing stay
dem163, Cancun
Tue Jan 15 08:40:29 EST 2019
5 stars all the way!! This resort is amazing for all ages. We stayed on the Heaven adults only side which was wonderful we would walk to the family side and it was just as exciting. So many activities and entertainment for the whole family. The staff was wonderful throughout the entire resort. From the check in to the check out- the entertainment staff is one of a kind and all are wonderful at their jobs and enjoy what they do. All of our waiters/waitresses and bartenders all had amazing recommendations and made all of our experiences amazing. We stayed in a presidential 2 bedroom suite with a butler which was Daniel and he was absolutely fabulous!!! If you all have the option to have a butler ask for Daniel he takes care of everything which makes your stay even more relaxing! Don't forget to visit JC (Juan Carlos) he is a spectacular bartender he was located in the main lobby bar of Heaven. Hands down 5 stars and we will be coming back for sure!!!!! :)



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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