Cancun

Hard Rock Hotel Riviera Maya


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All Inclusive    

2019 Exceptional Values
Extra Value:
Receive up to an $1800 Limitless Resort Credit per room (booking dates, travel dates, duration, and usage restrictions may apply).
Honeymoon: Honeymoon dinner, mini-cake, bottle of sparkling wine, hydro spa tub experience and one in-room breakfast (reservations required*).

Families, couples, and singles live like rock stars at the Hard Rock Hotel Riviera Maya. Luxury meets spine-tingling excitement at this paradise, where legendary Hard Rock amenities, design, and hospitality complement the beauty of stunning tropical views and a private white sand beach. This style-studded resort promises crowd-pleasing amenities and endless excitement.

Kick into high gear with activities from tennis and rock climbing to kayaks and tennis. Swim in style in the large sparkling pools with activities, snacks, and swim-up bar. Stay in shape at the fitness center or the Yoga Temple. Even rock stars need to relax too, so sit back and indulge in treatments from massages to facials to hydrotherapy at the lavish Rock Spa.

Dine in seven exceptional all-inclusive restaurants and let loose at three bars. Enjoy fresh and exotic ingredients buffet-style from around the world at The Market. Experience Mexican cuisine and regional specialties a la carte at Frida. Try everything from sushi to stir fry at Zen, and savor authentic Rodizio service and the flavors of Brazil at Ipanema. Relax with 24-hour room service.

Make the most of your stay at the Hard Rock Hotel Riviera Maya by living out your fist-pumping, guitar-shredding fantasy at the new Music Lab, where you'll receive expert rock star instruction and accelerated stage training. All guests 12 years and older can choose from 4 programs as a part of the all-inclusive stay.

And with Woodward Riviera Maya ($), a 20,000 square foot facility located only a few miles from the resort, you can enjoy activities like skateboarding, BMX, gymnastics, dance, indoor dry land snowboarding, and more! If you're a fan of lifestyle sports, then Woodward is for you!

For an adults-only experience, try the Heaven section - an exclusive retreat with a private adult beach and luxurious amenities.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property holds EarthCheck Silver certification and is known as a GreenLeader of TripAdvisor. The resort has also earned the Distintivo S, participates in beach cleanup programs, utilizes biological pest controls and biodegradable cleaning products, promotes cultural heritage, and facilitates additional environmentally-friendly programs.

Find more information about Hard Rock Hotels & Casinos.

Learn more about Riviera Maya.

*In order to reserve the Complimentary Honeymoon Package, couple must present proof of marriage within the past year. In order to receive the above amenities when making your reservation, mention that you are a honeymooner so it can be coded accordingly. The complimentary honeymoon package is combinable with all Optional Honeymoon Packages. Package prices are subject to change without prior notice.
HOTEL LOCATION
Address: KM 72 CARRETERA CANCUN-TULUM
RIVIERA MAYA
QR

MX
Local Phone: 011-52-998-875-1
Fax: 305-375-9508
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
Outdoor freestyle pool and one for scuba diving demonstrations.
Tennis
Number of Courts: 3
Outdoor Courts: 3
Water Sports on Site
Scuba: Additional Charge
Snorkeling: Complimentary
Other Sports Available
Other Sports: Kayaks
Health Club / Spa
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Additional Charge
HOTEL DETAILS
Hard Rock Hotel Riviera Mayae features three restaurants, coffee shop, snack bar, three bars, 24 hour room service, two pools and tennis.
Total Rooms: 870
Year Opened: 0 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Restrictions apply for kids 17 and under when using the Spa facilities and services. Please check with Spa on arrival.
ROOM TYPES
ROCKROYAL DELUXE PLATINUM KING
room includes one king bed, a private balcony with a hammock and partial ocean views and a hydro spa tub. Room also includes a personal assitant, VIP check-in, express l luggage delivery, and many other upgraded amenities.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE GOLD PURE DOUBLE
Guestroom includes two double beds, a spacious bathroom with a hydro spa tub and shower, and a balcony with a hammock and garden views. Room also features an additional seven-step process intended to reduce airborne particles and more.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE PLATINUM SKYTERRACE 1BD
One king bed. Let's amp things up and blow some minds with unparalleled access to the things in life that rock. Step up and enjoy. Max occupancy: Two Adults and one child. Age 12 and under.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE FAMILY
guestroom includes two connecting rooms - one room with a king bed, and the other with two double beds. Guestroom also includes a hydro spa tub (in each room), a private balcony with a hammock and garden/resort views, a minibar, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE GOLD PURE KING
Guestroom includes one king bed, a spacious bathroom with a hydro spa tub and shower, and a balcony with a hammock and garden views. Room also features an additional seven-step process intended to reduce airborne particles and more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE PLATINUM SKYTERRACE 2BD
Two connecting rooms: one room with a king bed and a second room with two double beds. They packed this crowd pleaser with everything your entourage needs live it up and rock the show in style. Enjoy!
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE PLATINUM DOUBLE
room includes two double beds, a private balcony with a hammock and partial ocean views, and a hydro spa tub. Room also features a minibar, 24-hour room service, complimentary wireless internet, Rock Spa bath amenities, and more.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE GOLD ROOM DOUBLE
room includes two double beds, a balcony with a hammock and garden views, and a hydro spa tub. Room also includes a minibar, complimentary wireless internet,Rock Spa bath amenities, 24-hour room services, and more.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE DIAMOND
room is ideally located with pool and/or partial ocean views and includes one king bed, a private balcony with a hammock, and a hydro spa tub. Room also features aromatherapy, a minibar, turndown service, complimentary internet, and more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
ROCKROYAL DLX PLATINUM DOUBLE
room includes two double beds, a balcony with a hammock and partial ocean views, anda hydro spa tub. Guestroom also features upgraded amenites, a personal assistant, i priority reservations, VIP check-in, and much more.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE GOLD ROOM DBL-AI
Other Amenities -
Kitchen
ROCK SUITE PLATINUM
Other Amenities -
Kitchen
ROCK SUITE PLATINUM
Spacious suite includes two bedrooms - one room with a king bed, and the second room two double beds. Suite also features a living and dining room, a hydro spa tub in each room, an oversized balcony with hammocks and oceanfront views, and much more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE GOLD ROOM KING
room includes one king bed, a private balcony with a hammock and garden views, and hydro spa tub. Room also features 24-hour room service, a minibar, a private bathroom with a shower, complimentary wireless internet, and more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DINING
Hard Rock Hotel Riviera Maya features 1 meal plan options:
All Meals, Drinks & Tips-3 restaurants, coffee shop, snack bar & 3 bars.
There are 7 Restaurants at Hard Rock Hotel Riviera Maya:
Zen - Traditional Asian cuisine from sushi to stir fry, served a la carte. Open for dinner from 5:30 pm - 11:00 pm.
Ipanema - Authentic Brazilian steakhouse, complete with rodizio service in true Brazilian style. Open for dinner from 5:30 pm - 11:00 pm.
Frida - Mexican cuisine and regional specialties a la carte. Open for dinner from 5:30 pm - 11:00pm.
Pizzeto - Outdoor wood burning stove, brick oven pizza, salads, soups, and pasta a la carte. Open for dinner from 6:00pm-11:00pm
Delis - Snack bar
The Market - Fresh and exotic ingredients from around the world with a breakfast buffet by morning and themed dinner buffet by night.
Cafetto - Continental breakfast from 6:00am-10:00am.Snacks, coffee, and tea until 11:00pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Billards, Ping Pong, Giant Chess, Table Games. Spa services available at Aventura Spa Palace.
CHILDREN'S PROGRAMS
Kids Club, Teen Lounge and Hard Rock-branded Roxity Kids Club coming in summer of 2018.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
62 Recommend
62 past Apple Vacationers would recommend Hard Rock Hotel Riviera Maya to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 12686reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Apple Rocks Hard Rock
FAWN D.
Nov 06 2018
This was our third time at the Hard Rock Riviera Maya and our first time booking with Apple Vacations! Everything was perfect as always and our vacation plans went smoothly. Carla in Chicago assisted us with planning by phone and she went out of her way to make sure we got the flight and room we wanted. She contacted the resort directly and was able to get us a room that was even better than expected. Both Apple Vacations and The Hard Rock Riviera Maya exceeded our expectations. We would highly recommend both your travel agency and the hotel! Thank you for a fabulous vacation and we look forward to traveling with you again soon!
Customer Rating: 

Very Loud!
LINDA M.
Dec 11 2017
The Hard Rock Riviera Maya is a beautiful hotel with great staff. Our only complaint is that the hotel was extremely noisy. At all hours of the night, people were screaming and yelling in the hallways and blasting music. I got little sleep in the 6 nights we were there. We even complained and the hotel moved our room but the new room was just as noisy.
Customer Rating: 

Hard Rock Hotel ROCKS!!
ANNE V.
Dec 09 2017
Only disappointment/complaint was ride from airport to resort...very claustrophobic, 8 passengers in a small van. EVERYBODY at Hard Rock hotel was awesome: Maria (front desk, Gabino & Julian greeted us and said goodbye, Alberto always pick us up in a golf cart, and a special big "GRACIAS" to Leslie (vacation services) And to all we forgot to mention...everyone was friendly, polite and professional!! MUCHAS GRACIAS!!
Customer Rating: 

Great hotel, entertainment, and overall stay
JEFFREY R.
Aug 08 2016
Rooms were pretty much clean. We didn't like the jacuzzi tub in the room. Took too much space and not sure who really uses it. Would be better to have a couch / futon. Drinks were aplenty as well as food. Wasn't happy at times seeing bar staff using dirty cups and giving to customers. Staff cleaned the heck out of the pool area each night.
Customer Rating: 

hotel
KIRSTEN D.
Aug 04 2014
hotel was good but they are lacking an age group. I have a 6,8,10,12 & they wouldnt want to be dropped off in the lillte big kid place. the pool bar was nice but had to wait awhile before you got served. tried to book excersions but the we all booked so didnt get to you all our credit we had at the hotel & they was no place to get massages & mani & pedi unless you went on the adult side. Kinda expensive to get pics taken with the animals. they food was excellent
Customer Rating: 

ALEXANDER J.
Feb 29 2012
The sand at the lagoon was non existant there were simply pebbles.
Customer Rating: 

The Trip
MARK F.
Jan 12 2012
The transfer drivers and vans were very bad. The drivers were doing 120km thru 45km zones while trying to always be on there cell phones. Very scary for my company. I took my Pastor and his family this year. The hotel needs to staff a little more, I asked a loca worker and they said they gave workers time off and thus some things were neglected. My main issue is the way Apple changed my date and we lost two business class seats and our families were separated on the plane ride. Apple also lied about Airtran canceling the flight we originally booked. I checked this out and was told Aplle canceled the flight because they did not have enough people to charter the flight, WHY LIE BE HONEST NEXT TIME. As far as the Mexico side of the trip we were treated nice, as far as Apple ?
Customer Rating: 

RANDEE H.
Jun 14 2011
This hotel is rated higher than the Riu hotels, where we have stayed many times. The food at Riu's, the landscaping, the shows, are all better than at the Aventura Cove Palace. The Palace does have softer mattresses.
Customer Rating: 

TripAdvisor Traveller Reviews
Good, Not 5*
Adam D,
Thu Mar 14 14:24:21 EDT 2019
Family of 5 stayed for 4 days. I read 30 pages of reviews before selecting the Hard Rock. Here is our assessment. Pros: - Very friendly staff and great service throughout - Rooms are small, but relatively clean and comfortable beds - Woodward was awesome, kids loved it - Plenty of seating and towels at the pool which is very nice - Great deals on the excursions - we did the dolphin experience and yalku extreme Cons: - Food is very bland. We didn't find one restaurant we liked. - Limited entertainment - Beach ok, though it's just a lagoon beach, not oceanfront - Waterslides are not close to the pool. We ended up spending 45 minutes there and went back to where the action was at the larger pools. - Zipline closed every day we were there. I have no idea why. - We sat through a sales pitch for a free excursion...misled about the intent, process and timing (2+ hours)....skip it.

Great Last Minute Getaway
SO1013, Toronto, Canada
Wed Mar 13 20:22:30 EDT 2019
We booked last minute and it was our first time to Mexico. Check in and front desk staff was efficient and helpful. Bell boys awesome. The title of the room we booked at The Hacienda was a bit confusing and misleading. It was called Ocean View King bed with Terrace-Adults Only. We thought we would be in a section that was adults only(we did not know about the attached "Heaven" that is 18 yrs and older until after we arrived!), but it meant that it was a King bed for adults only, yet the attached room(with access doors) as well as other rooms on the floor had children(noisy at times). Beach is different as it is not your usual open sand beach, but is protected by a necessary break-wall against big waves. Lots of harmless sea branches floating around, but the clean up crew were always on it. Lots of chairs available. The hotel provides a representative to give you a run down of all the excursions and restaurants etc, but they have an agenda. This representative passes you off to a sales rep. They work for a company called "Legendary" that is a Hard Rock sponsored upgrade membership to get you to commit to a minimum of 15 future visits at any Hard Rock in the Caribbean etc. The rep was friendly, and offers you a breakfast(that is included anyway) and $500 in what are called resort credits. The rep was pleasant, but it was disappointing as we wasted almost 3 hours listening to his sales pitch that morning, only to say no, wanting us to commit $22,000 over a 5 year payment plan? All this on our 2nd day there. The rest of the time we enjoyed ourselves very much.The Spanish Merlot was excellent, and served throughout the resort. Live bands were amazing, sounded great and provided fine entertainment. The Heaven bar was great, 2 pool tables on one side, but on the other was a private(curtained) room that we enjoyed playing 8 ball. All restaurants were great as well as the pool side lunch buffets. On the Hacienda side, we did see one child grab a bun at the buffet, put it up to his nose, then put it back, plus a young kid, with his mother present, peeing in the corner of one of the outdoor showers. Needless to say we kept to the Heaven side. Tappanaki at the Zen restaurant amazing, Toro steak house amazing, French, Italian restaurants amazing. Ipanema Brazilian meat fest dinner, amazing. Music throughout the resort was fantastic. Spa, gym and grooming areas were five star. All in all a great trip, giving thanks we didn't leave with a 5 year mortgage!

Spring break with the family
Laura268, Montreal, Canada
Wed Mar 13 17:10:19 EDT 2019
We just got back from spending a week on the hacienda side at the hard rock riviera maya. This is a very well kept resort. There are endless pools with plenty of room for everyone to enjoy. This place was a fantastic experience for our family , my kids aged 14 and 11. There were plenty of activities throughout the day to keep my kids very happy. The water slides were a great experience, zip lining and other sports right by the pool all very well animated. The service was excellent. We truly appreciated the effort of the staff who seem to work so hard and be so dedicated. Check in was a breeze. Restaurant reservations were pretty smooth. Antonio went out of his way to help my son, who has peanut allergies, at the market restaurant. Carlo who gives a great boot camp class was so enthusiastic and dedicated. Poncho was a fun and motivating animator who gives a great aqua spin class. The beach service was so fast and the drinks were well made. I cannot give enough compliments about the staff throughout the entire resort that make the place so welcoming and never hesitated to meet our requests. The beach , lagoon style, was beautiful. It was well kept as there were 2-3 men working sometimes all day to clean the seaweed. We were able to enjoy the water and swim in the ocean the entire stay as it was so well kept. There are kayaks available to the guests which was enjoyed by all. Restaurants were very good , a great variety and my kids enjoyed the havachi experience at Zen. Frida was excellent in authentic Mexican. Ipanema , delicious Brazilian steakhouse. The market was good for any meal of the day with great variety. Breakfast at the market was our favourite. Toro steakhouse was our least favourite. There’s also a poolside bbq with a slider burger bar all day as well as a pizza oven and ice cream bar available all day. Overall we had a great experience, most importantly my son’ s peanut allergy was taken very seriously and he was able to eat well all week. The only improvement needed was that the beach towels and sheets often had stains on them and so we requested changes which were promptly done. Thank you Hard Rock Riviera maya. You made our spring break a most memorable one.

Not the place if you like the beach
wwalker2017, Pearland, Texas
Wed Mar 13 16:30:08 EDT 2019
The positives of this resort is that the staff is generally great, it is clean and well maintained and they have decent offsite activities. The negatives are that the food in the main buffet is poor. Several other guests I talked to also agreed the food at that location was not that good. The food in the other restaurants was hit or miss. Toro was good but the Mexican Restaurant was just OK. The other issue is the "beach". in this part of Cancun there is no beach, just rocks and rough seas. They carved out these little areas to make a lagoon with sand. Most people avoided these areas and just used the pools. If you look at an overhead view of the beach area you will see what I mean. Also, since these lagoons are open to the sea, there is always sea weed in these areas. The staff does a good job trying to remove the seaweed but it is still there. This place was pretty good for kids. They have a large indoor skate park and trampoline area. They also have an outdoor covered obstacle course like American Ninja. This should keep kids busy for a while. The water park was fun. The last thing you may want to consider are picking a room close to the water. Our room was closer to the trees and the birds and monkeys will wake you up at approximately 7:00 am with loud screeching. If your a hard sleeper you might not notice but it woke us up every morning. Overall it was just OK, but I would not go back.

Hotel telling it’s age and management are crooks
fla-9313, New York City, New York
Tue Mar 12 13:30:58 EDT 2019
I am writing this complaint because this experience with the Hard rock reservation team and the H hotel appears to be either scamming customers because I have never heard of such thing. On Saturday night I booked a last minute reservation via the Hardrock reservation line not from a third party. I am the type of traveler who does not like to use my credit card prefer to pay cash for my stay but I was advise that I need to place a one night deposit. Which I did for 354.88 which total for the 3 nights is 1064.00 I get to the hotel Sunday, I was advise that the deposit is not on the system and they want to charge me more money for the last night, they said reservation department wants to go home. After fighting and arguing. The hotel agrees to my cash plus they charge me 15 more and claims issue should be resolved Monday morning. First thing Monday, I get up and head to front desk, now the deposit amount is different and still same issue, I immediately call corporate offices at the Hardrock but my phone cuts off. I go back to front desk, they said they see something and don’t worry everything is cleared. However, I didn’t get a final bill stating no balance. I come back to the front desk in the evening and same story as Sunday. They don’t know where is the money from reservation. I know I’m a foreign country but money don’t disappear, I now use my own common sense, I call my bank immediately and beg them to release the hold reservation placed and paid the hotel cash and got a receipt. I would never stay at this property or book anything with this chain of hotels again. I came on vacation to relax not to be annoyed . No one helped me and I had to help myself to know that I am not giving my debit card or anything to the hotel to charge me again. Lastly, the hotel is beat up and showing its age, I was advise I will have room ready, requested extra towels and stuff, room smelled like mold, had to have cleaned three times, no one offered to change my room. No towels in the room, the service here sucked Thanks



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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