Cancun

Hard Rock Hotel Riviera Maya


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All Inclusive    

2018 Exceptional Values
Extra Value:
Receive up to an $1800 Limitless Resort Credit per room (booking dates, travel dates, duration, and usage restrictions may apply).
Golf: Includes unlimited rounds of golf (20% service fee; restrictions apply).
Honeymoon: Honeymoon dinner, mini-cake, bottle of sparkling wine, hydro spa tub experience and one in-room breakfast (reservations required*).

Families, couples, and singles live like rock stars at the Hard Rock Hotel Riviera Maya. Luxury meets spine-tingling excitement at this paradise, where legendary Hard Rock amenities, design, and hospitality complement the beauty of stunning tropical views and a private white sand beach. This style-studded resort promises crowd-pleasing amenities and endless excitement.

Kick into high gear with activities from tennis and rock climbing to kayaks and tennis. Swim in style in the large sparkling pools with activities, snacks, and swim-up bar. Stay in shape at the fitness center or the Yoga Temple. Even rock stars need to relax too, so sit back and indulge in treatments from massages to facials to hydrotherapy at the lavish Rock Spa.

Dine in seven exceptional all-inclusive restaurants and let loose at three bars. Enjoy fresh and exotic ingredients buffet-style from around the world at The Market. Experience Mexican cuisine and regional specialties a la carte at Frida. Try everything from sushi to stir fry at Zen, and savor authentic Rodizio service and the flavors of Brazil at Ipanema. Relax with 24-hour room service.

Make the most of your stay at the Hard Rock Hotel Riviera Maya by living out your fist-pumping, guitar-shredding fantasy at the new Music Lab, where you'll receive expert rock star instruction and accelerated stage training. All guests 12 years and older can choose from 4 programs as a part of the all-inclusive stay.

And with Woodward Riviera Maya ($), a 20,000 square foot facility located only a few miles from the resort, you can enjoy activities like skateboarding, BMX, gymnastics, dance, indoor dry land snowboarding, and more! If you're a fan of lifestyle sports, then Woodward is for you!

For an adults-only experience, try the Heaven section - an exclusive retreat with a private adult beach and luxurious amenities.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property holds EarthCheck Silver certification and is known as a GreenLeader of TripAdvisor. The resort has also earned the Distintivo S, participates in beach cleanup programs, utilizes biological pest controls and biodegradable cleaning products, promotes cultural heritage, and facilitates additional environmentally-friendly programs.

Find more information about Hard Rock Hotels & Casinos.

Learn more about Riviera Maya.

*In order to reserve the Complimentary Honeymoon Package, couple must present proof of marriage within the past year. In order to receive the above amenities when making your reservation mention, that you are a honeymooner so it can be coded accordingly. The complimentary honeymoon package is combinable with all Optional Honeymoon Packages. Package prices are subject to change without prior notice.
HOTEL LOCATION
Address: KM 72 CARRETERA CANCUN-TULUM
RIVIERA MAYA
QR

MX
Local Phone: 011-52-998-875-1
Fax: 305-375-9508
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
Outdoor freestyle pool and one for scuba diving demonstrations.
Tennis
Number of Courts: 3
Outdoor Courts: 3
Water Sports on Site
Scuba: Additional Charge
Snorkeling: Complimentary
Other Sports Available
Other Sports: Kayaks
Health Club / Spa
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Additional Charge
HOTEL DETAILS
Hard Rock Hotel Riviera Mayae features three restaurants, coffee shop, snack bar, three bars, 24 hour room service, two pools and tennis.
Total Rooms: 489
Year Opened: 0 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Restrictions apply for kids 17 and under when using the Spa facilities and services. Please check with Spa on arrival.
ROOM TYPES
ROCKROYAL DLX PLATINUM DOUBLE
room includes two double beds, a balcony with a hammock and partial ocean views, anda hydro spa tub. Guestroom also features upgraded amenites, a personal assistant, i priority reservations, VIP check-in, and much more.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE DIAMOND
room is ideally located with pool and/or partial ocean views and includes one king bed, a private balcony with a hammock, and a hydro spa tub. Room also features aromatherapy, a minibar, turndown service, complimentary internet, and more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE PLATINUM SKYTERRACE 1BD
guestroom includes one king bed and a private balcony with a hammock and ocean views . Room also features a minibar, 24-hour room service, complimentary wireless internetand access to a private sky terrace with a hydro spa tub. Adults only.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
ROCK SUITE PLATINUM
Spacious suite includes two bedrooms - one room with a king bed, and the second room two double beds. Suite also features a living and dining room, a hydro spa tub in each room, an oversized balcony with hammocks and oceanfront views, and much more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE FAMILY
guestroom includes two connecting rooms - one room with a king bed, and the other with two double beds. Guestroom also includes a hydro spa tub (in each room), a private balcony with a hammock and garden/resort views, a minibar, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE PLATINUM SKYTERRACE 2BD
guestroom includes two connecting rooms - one room with a king bed, and a second roo m, with two double beds and a hydro spa tub. Room also features a balcony w ith the best available view, a private sky terrace with a hydro spa tub, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE GOLD PURE KING
Guestroom includes one king bed, a spacious bathroom with a hydro spa tub and shower, and a balcony with a hammock and garden views. Room also features an additional seven-step process intended to reduce airborne particles and more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE GOLD ROOM KING
room includes one king bed, a private balcony with a hammock and garden views, and hydro spa tub. Room also features 24-hour room service, a minibar, a private bathroom with a shower, complimentary wireless internet, and more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE PLATINUM DOUBLE
room includes two double beds, a private balcony with a hammock and partial ocean views, and a hydro spa tub. Room also features a minibar, 24-hour room service, complimentary wireless internet, Rock Spa bath amenities, and more.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
ROCKROYAL DELUXE PLATINUM KING
room includes one king bed, a private balcony with a hammock and partial ocean views and a hydro spa tub. Room also includes a personal assitant, VIP check-in, express l luggage delivery, and many other upgraded amenities.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE GOLD PURE DOUBLE
Guestroom includes two double beds, a spacious bathroom with a hydro spa tub and shower, and a balcony with a hammock and garden views. Room also features an additional seven-step process intended to reduce airborne particles and more.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE GOLD ROOM DOUBLE
room includes two double beds, a balcony with a hammock and garden views, and a hydro spa tub. Room also includes a minibar, complimentary wireless internet,Rock Spa bath amenities, 24-hour room services, and more.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DINING
Hard Rock Hotel Riviera Maya features 1 meal plan options:
All Meals, Drinks & Tips-3 restaurants, coffee shop, snack bar & 3 bars.
There are 7 Restaurants at Hard Rock Hotel Riviera Maya:
Frida - Mexican cuisine and regional specialties a la carte. Open for dinner from 5:30 pm - 11:00pm.
Pizzeto - Outdoor wood burning stove, brick oven pizza, salads, soups, and pasta a la carte. Open for dinner from 6:00pm-11:00pm
Delis - Snack bar
The Market - Fresh and exotic ingredients from around the world with a breakfast buffet by morning and themed dinner buffet by night.
Cafetto - Continental breakfast from 6:00am-10:00am.Snacks, coffee, and tea until 11:00pm.
Zen - Traditional Asian cuisine from sushi to stir fry, served a la carte. Open for dinner from 5:30 pm - 11:00 pm.
Ipanema - Authentic Brazilian steakhouse, complete with rodizio service in true Brazilian style. Open for dinner from 5:30 pm - 11:00 pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Billards, Ping Pong, Giant Chess, Table Games. Spa services available at Aventura Spa Palace.
CHILDREN'S PROGRAMS
Kids Club, Teen Lounge and Hard Rock-branded Roxity Kids Club coming in summer of 2018.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
62 Recommend
62 past Apple Vacationers would recommend Hard Rock Hotel Riviera Maya to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 10995reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Very Loud!
LINDA M.
Dec 11 2017
The Hard Rock Riviera Maya is a beautiful hotel with great staff. Our only complaint is that the hotel was extremely noisy. At all hours of the night, people were screaming and yelling in the hallways and blasting music. I got little sleep in the 6 nights we were there. We even complained and the hotel moved our room but the new room was just as noisy.
Customer Rating: 

TEST
Hard Rock Hotel ROCKS!!
ANNE V.
Dec 09 2017
Only disappointment/complaint was ride from airport to resort...very claustrophobic, 8 passengers in a small van. EVERYBODY at Hard Rock hotel was awesome: Maria (front desk, Gabino & Julian greeted us and said goodbye, Alberto always pick us up in a golf cart, and a special big "GRACIAS" to Leslie (vacation services) And to all we forgot to mention...everyone was friendly, polite and professional!! MUCHAS GRACIAS!!
Customer Rating: 

TEST
Great hotel, entertainment, and overall stay
JEFFREY R.
Aug 08 2016
Rooms were pretty much clean. We didn't like the jacuzzi tub in the room. Took too much space and not sure who really uses it. Would be better to have a couch / futon. Drinks were aplenty as well as food. Wasn't happy at times seeing bar staff using dirty cups and giving to customers. Staff cleaned the heck out of the pool area each night.
Customer Rating: 

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hotel
KIRSTEN D.
Aug 04 2014
hotel was good but they are lacking an age group. I have a 6,8,10,12 & they wouldnt want to be dropped off in the lillte big kid place. the pool bar was nice but had to wait awhile before you got served. tried to book excersions but the we all booked so didnt get to you all our credit we had at the hotel & they was no place to get massages & mani & pedi unless you went on the adult side. Kinda expensive to get pics taken with the animals. they food was excellent
Customer Rating: 

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ALEXANDER J.
Feb 29 2012
The sand at the lagoon was non existant there were simply pebbles.
Customer Rating: 

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The Trip
MARK F.
Jan 12 2012
The transfer drivers and vans were very bad. The drivers were doing 120km thru 45km zones while trying to always be on there cell phones. Very scary for my company. I took my Pastor and his family this year. The hotel needs to staff a little more, I asked a loca worker and they said they gave workers time off and thus some things were neglected. My main issue is the way Apple changed my date and we lost two business class seats and our families were separated on the plane ride. Apple also lied about Airtran canceling the flight we originally booked. I checked this out and was told Aplle canceled the flight because they did not have enough people to charter the flight, WHY LIE BE HONEST NEXT TIME. As far as the Mexico side of the trip we were treated nice, as far as Apple ?
Customer Rating: 

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RANDEE H.
Jun 14 2011
This hotel is rated higher than the Riu hotels, where we have stayed many times. The food at Riu's, the landscaping, the shows, are all better than at the Aventura Cove Palace. The Palace does have softer mattresses.
Customer Rating: 

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TripAdvisor Traveller Reviews
Clean & beautiful with excellent service!
christym14688, Catlin, Illinois
Thu Apr 19 08:51:50 EDT 2018
We stayed at the resort for the Castaway concert event and it was amazing! The resort is beautiful with plenty of room to get away from the crowds. My husband and I were very impressed with the professionalism and helpfulness of the staff. We especially had great welcoming and departing service from the bellman, Morphy. He was very informative and made sure to check on us during our stay. The crew at this resort never take a break and are always serving, cleaning and pleasant. The food was 7/10 but the unlimited drinks were fabulous! We had a great time!

Everything we wanted and more!
Lambert17, Stone, United Kingdom
Thu Apr 19 01:31:40 EDT 2018
We visited HR December 2017 (have only just realised I never reviewed!) and we are still constantly talking about how great it was. We are aged 25 and there was myself and my boyfriend and another couple. On arrival we were upgraded to a room with a hot tub on the terrace and it was absolutely incredible. The food was great, lots of variety and the best part is that this hotel is ALL inclusive, no top-shelf costs or extra for steaks etc. You can literally have everything and it is the 5* experience. Staff were fantastic, really friendly and there live entertainment every night whether it be a singer in the reception area or a show dependent on what you fancy. We left the hotel a couple of times, one of those times to go to a popular beach area (unsure of the name) and we all just wanted to get back to the hotel as we missed the food, drinks and service! We really can't recommend HR enough and it was one of the best holidays we have ever been on and now nothing seems to compare as it's a huge complex with lots to do for all age groups. I just need to work out how to sign up to become a member so we can revisit asap :)

Fantastic Family vacation
ekaz6, Buffalo, New York
Tue Apr 17 12:21:16 EDT 2018
We are looking forward to going back! The resort is beautiful, very well maintained and the service was top notch. We arrived mid day and it appeared that there were no available chairs by the pool. We were soon greated by Carlos the pool concierge and he got us 4 chairs and towels. He made sure our vacation was off to a good start! Carlos continued to check on us all week long and helped make our stay extra enjoyable!

First time in Mexico! Single moms trip!
brandalena, Crivitz, Wisconsin
Tue Apr 17 09:35:03 EDT 2018
First of all, I read so many of these reviews before I went on my trip and booked at this hotel. Not all of them answered my questions so I hope to shed some light on anyone who is looking for a place to say and does extensive research like I do. Our vacay was 2 single moms ages 39 and I was celebrating my 44th birthday at the resort. We wanted to be on the Heaven side but the rock royalty level on had double beds on the family side which was disappointing but we did not want to sleep in the same bed all week. We paid for the upgrade of the rock royalty level thinking we would get a somewhat better room with a better view..that did not happen. We walked on to our balcony and literally right outside of our balcony was the kids pool and kids club and the Impanema restaurant. We DID not go as single moms to have a view of the kids pool...but the hotel could not do anything for us to change this even after we said we would pay more for a better room. We were not going to let that ruin our vacay so we lived with it. I would say that was the only real significant disappointment of the trip. We did not meet our personal butler till later the 2nd day which was also disappointing since that was what the major inclusion of our $600 upgrade was. one of our butlers, Antonio was absolutely amazing and made my trip perfect. We did not connect so well with the other butler but he was nice as well. We spent most of our time on the adult side at the beach and pool. I can say if you want to do something or have questions or requests, don't be afraid to let your butler know and they will take care of it for you, that is what you paid for. To me, that is the only thing the upgrade was worth because you basically get the same thing as every other guest. Resort is extremely safe, staff is above and beyond excellent and friendly, resort is impeccable and CLEAN, every restaurant offered great food and a lot of choices. Hibachi was awesome, ate at French restaurant twice because the filet mignon was to die for, the Italian restaurant we had my birthday dinner and got special service and champagne...great for the lunch buffet as well at the Italian. Drinks were great, I loved the chocolate martini from Roberto at Heaven bar the best. See the show entertainers were excellent, loved the musicale show. Great resort for families and also for couples on the Heaven side. Not good for singles!! We had very little luck finding any singles and everywhere kept assuming we were a couple!

Excellent
Dale V, Toronto, Canada
Tue Apr 17 06:33:38 EDT 2018
My trip to the Hard Rock was excellent! My first impression of the place was iffy but when I got there it exceeded my expectations. The employees were awesome, always made sure everybody was taken care of. Needed the Medicos for my sister and they were so helpful and made sure everything was okay and checked on her everyday afterwards. I can't say enough about the Hard Rock. It made a very sad situation very manageable and made my stay very comfortable and happy. Izla Legeres is a must do, it's a little island of Mexico, near Cozumel and we drove around on the beach and through downtown, saw alot and was the best excursion, only a half day but an hour ride on the bus to get to Cancun to take a catamaran there, worth the money though. The food was great but didn't get a chance to eat in many restaurants because of my sister. Aside from all the B.S. between my hurt sister and her antics it was an amazing vacation. You turned a bad situation into a great experience, thanks so much Hard Rock, Ill definitely be back with my twin sister so we can make the best of it! Next time it will be difderent!😊



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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