Cancun

Hard Rock Hotel Riviera Maya


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All Inclusive    

2018 Exceptional Values
Extra Value:
Receive up to an $1800 Limitless Resort Credit per room (booking dates, travel dates, duration, and usage restrictions may apply).
Golf: Includes unlimited rounds of golf (20% service fee; restrictions apply).
Honeymoon: Honeymoon dinner, mini-cake, bottle of sparkling wine, hydro spa tub experience and one in-room breakfast (reservations required*).

Families, couples, and singles live like rock stars at the Hard Rock Hotel Riviera Maya. Luxury meets spine-tingling excitement at this paradise, where legendary Hard Rock amenities, design, and hospitality complement the beauty of stunning tropical views and a private white sand beach. This style-studded resort promises crowd-pleasing amenities and endless excitement.

Kick into high gear with activities from tennis and rock climbing to kayaks and tennis. Swim in style in the large sparkling pools with activities, snacks, and swim-up bar. Stay in shape at the fitness center or the Yoga Temple. Even rock stars need to relax too, so sit back and indulge in treatments from massages to facials to hydrotherapy at the lavish Rock Spa.

Dine in seven exceptional all-inclusive restaurants and let loose at three bars. Enjoy fresh and exotic ingredients buffet-style from around the world at The Market. Experience Mexican cuisine and regional specialties a la carte at Frida. Try everything from sushi to stir fry at Zen, and savor authentic Rodizio service and the flavors of Brazil at Ipanema. Relax with 24-hour room service.

Make the most of your stay at the Hard Rock Hotel Riviera Maya by living out your fist-pumping, guitar-shredding fantasy at the new Music Lab, where you'll receive expert rock star instruction and accelerated stage training. All guests 12 years and older can choose from 4 programs as a part of the all-inclusive stay.

And with Woodward Riviera Maya ($), a 20,000 square foot facility located only a few miles from the resort, you can enjoy activities like skateboarding, BMX, gymnastics, dance, indoor dry land snowboarding, and more! If you're a fan of lifestyle sports, then Woodward is for you!

For an adults-only experience, try the Heaven section - an exclusive retreat with a private adult beach and luxurious amenities.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property holds EarthCheck Silver certification and is known as a GreenLeader of TripAdvisor. The resort has also earned the Distintivo S, participates in beach cleanup programs, utilizes biological pest controls and biodegradable cleaning products, promotes cultural heritage, and facilitates additional environmentally-friendly programs.

Find more information about Hard Rock Hotels & Casinos.

Learn more about Riviera Maya.

*In order to reserve the Complimentary Honeymoon Package, couple must present proof of marriage within the past year. In order to receive the above amenities when making your reservation mention, that you are a honeymooner so it can be coded accordingly. The complimentary honeymoon package is combinable with all Optional Honeymoon Packages. Package prices are subject to change without prior notice.
HOTEL LOCATION
Address: KM 72 CARRETERA CANCUN-TULUM
RIVIERA MAYA
QR

MX
Local Phone: 011-52-998-87...
Fax: 305-375-9508
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
Outdoor freestyle pool and one for scuba diving demonstrations.
Tennis
Number of Courts: 3
Outdoor Courts: 3
Water Sports on Site
Scuba: Additional Charge
Snorkeling: Complimentary
Other Sports Available
Other Sports: Kayaks
Health Club / Spa
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Additional Charge
HOTEL DETAILS
Hard Rock Hotel Riviera Mayae features three restaurants, coffee shop, snack bar, three bars, 24 hour room service, two pools and tennis.
Total Rooms: 870
Year Opened: 0 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Restrictions apply for kids 17 and under when using the Spa facilities and services. Please check with Spa on arrival.
ROOM TYPES
DELUXE PLATINUM SKYTERRACE 2BD
Two connecting rooms: one room with a king bed and a second room with two double beds. They packed this crowd pleaser with everything your entourage needs live it up and rock the show in style. Enjoy!
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE GOLD PURE KING
Guestroom includes one king bed, a spacious bathroom with a hydro spa tub and shower, and a balcony with a hammock and garden views. Room also features an additional seven-step process intended to reduce airborne particles and more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE GOLD ROOM KING
room includes one king bed, a private balcony with a hammock and garden views, and hydro spa tub. Room also features 24-hour room service, a minibar, a private bathroom with a shower, complimentary wireless internet, and more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE PLATINUM DOUBLE
room includes two double beds, a private balcony with a hammock and partial ocean views, and a hydro spa tub. Room also features a minibar, 24-hour room service, complimentary wireless internet, Rock Spa bath amenities, and more.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
ROCKROYAL DELUXE PLATINUM KING
room includes one king bed, a private balcony with a hammock and partial ocean views and a hydro spa tub. Room also includes a personal assitant, VIP check-in, express l luggage delivery, and many other upgraded amenities.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE GOLD PURE DOUBLE
Guestroom includes two double beds, a spacious bathroom with a hydro spa tub and shower, and a balcony with a hammock and garden views. Room also features an additional seven-step process intended to reduce airborne particles and more.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE GOLD ROOM DOUBLE
room includes two double beds, a balcony with a hammock and garden views, and a hydro spa tub. Room also includes a minibar, complimentary wireless internet,Rock Spa bath amenities, 24-hour room services, and more.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
ROCKROYAL DLX PLATINUM DOUBLE
room includes two double beds, a balcony with a hammock and partial ocean views, anda hydro spa tub. Guestroom also features upgraded amenites, a personal assistant, i priority reservations, VIP check-in, and much more.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE DIAMOND
room is ideally located with pool and/or partial ocean views and includes one king bed, a private balcony with a hammock, and a hydro spa tub. Room also features aromatherapy, a minibar, turndown service, complimentary internet, and more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE PLATINUM SKYTERRACE 1BD
One king bed. Let's amp things up and blow some minds with unparalleled access to the things in life that rock. Step up and enjoy.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
ROCK SUITE PLATINUM
Spacious suite includes two bedrooms - one room with a king bed, and the second room two double beds. Suite also features a living and dining room, a hydro spa tub in each room, an oversized balcony with hammocks and oceanfront views, and much more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE FAMILY
guestroom includes two connecting rooms - one room with a king bed, and the other with two double beds. Guestroom also includes a hydro spa tub (in each room), a private balcony with a hammock and garden/resort views, a minibar, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DINING
Hard Rock Hotel Riviera Maya features 1 meal plan options:
All Meals, Drinks & Tips-3 restaurants, coffee shop, snack bar & 3 bars.
There are 7 Restaurants at Hard Rock Hotel Riviera Maya:
The Market - Fresh and exotic ingredients from around the world with a breakfast buffet by morning and themed dinner buffet by night.
Cafetto - Continental breakfast from 6:00am-10:00am.Snacks, coffee, and tea until 11:00pm.
Zen - Traditional Asian cuisine from sushi to stir fry, served a la carte. Open for dinner from 5:30 pm - 11:00 pm.
Ipanema - Authentic Brazilian steakhouse, complete with rodizio service in true Brazilian style. Open for dinner from 5:30 pm - 11:00 pm.
Frida - Mexican cuisine and regional specialties a la carte. Open for dinner from 5:30 pm - 11:00pm.
Pizzeto - Outdoor wood burning stove, brick oven pizza, salads, soups, and pasta a la carte. Open for dinner from 6:00pm-11:00pm
Delis - Snack bar
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Billards, Ping Pong, Giant Chess, Table Games. Spa services available at Aventura Spa Palace.
CHILDREN'S PROGRAMS
Kids Club, Teen Lounge and Hard Rock-branded Roxity Kids Club coming in summer of 2018.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
62 Recommend
62 past Apple Vacationers would recommend Hard Rock Hotel Riviera Maya to their friends and family
TripAdvisor Web Reviews
Based on 11878reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Hard Rock Hotel Riviera Maya, Rocked my Expectations
Cosmopolitan222284, Los Angeles, California
Thu Oct 11 14:13:36 EDT 2018
I had the opportunity to stay at the HRHRM back in September 2018 and I have to say, it surpassed my expectations and left me wanting more. I only stayed there for 4 nights but I wish it would've been at least 2 weeks! I've stayed at several hotels in Cancun and let me say that HRHRM is certainly in my Top 3 most incredible resorts to stay at while in Cancun/Riviera Maya. Lets start with the service, as I mentioned, I've stayed at many resorts in Cancun and I have gotten accustom to the High-End service some of these hotels offers. HRHRM did not dissapoint at all. Their service and attention to details is second to none. The room service was impecable. They made you feel welcomed and part of their family, which is VERY important in my book. The food, WOW! I'm a foodie (or fatty, whatever) and food is one of the most, if not the most, important part of a vacation and HRHRM did not dissapoint there either. The hand made tortillas, their fresh salsas (especially the Mango Habanero one), their breakfasts and pretty much everything was just finger licking great! The assortment of alcohol beverages and ample selection of liquors is always a plus. I'm a Jameson guy and they had that for me waiting on ice! I loved it. I'm planning on taking my family for an extended vacation next year and hopefully staying there at least for a full week. Cant wait, Hard Rock Hotel Riviera Maya, Rocked my Expectations...

Wonderful Getaway!!
Annalise L,
Thu Oct 11 12:19:52 EDT 2018
I recently stayed at Hard Rock Riviera Maya for a destination wedding education event. Myself and one of my colleagues attended and we both had the BEST TIME!! You felt the fun upbeat atmosphere of Hard Rock as soon as you walk in the doors. My room was wonderful and i loved the location. Although i couldn't see the beach I could hear it from my balcony. I had a great few of the jungle and would watch the monkeys jump from tree to tree all day long. The food at this resort was incredible! I never once had something I didn't enjoy. The room service was the best room service I've ever experienced. The food would be at your door faster than you had time to sit down. It was incredible. The service at this resort is truly one of the best. Everyone is so friendly and helpful. You can tell they want the guest to never have a bad moment. The beaches are incredible. I loved the coves. They are so beautiful and make it great to get in and be able to truly enjoy the water. I also loved all the school of fish that would be swimming around with you. Last but not least Heaven nightclub was the icing on the cake! We had the best time dancing the night away. They served only top shelve alcohol and had a wonderful DJ that played all the jams! All in all I would recommend this resort to anyone who wants to have an incredible vacation! #WOWWeddings.

Wonderful place to stay!
kevmeist,
Thu Oct 11 10:18:23 EDT 2018
Truly wonderful service in this hotel. From the time that we arrived to the time that we left. We went there for the 2018 Cancun Jazz Festival. Every employee was super friendly and took good care of us. They have 9 blocks of rooms in the hotel. We were in block 5. The 4 digit room number were of a format xyzz, where x = the block#, y = the floor (1, 2, 3 etc) and zz is the room# in that block and floor. Lower room number are closer to the ocean. For example, we were in 5314 (third floor of block 5 relatively close to the ocean. They have a bar in the room stocked with various alcohols and soft drinks. Food everywhere (at least for the concert goers). Many good restaurants (French, Italian, Mexican etc). Great spa on site. Take a trip to Delphinus and swim with the dolphins. You won't regret the experience. They offer several different packages. We opted for a maximum of 4 people to a trainer and there was just the 2 of us.

Romantic dinner on the beach with server Antonio highlighted a wonderful stay.
Richard K, Oak Creek, Wisconsin, United States
Thu Oct 11 05:14:10 EDT 2018
We just got back from Warren Hill's Cancun Jazz Festival hosted at this wonderful resort. All inclusive in every way imaginable. The grounds are a manicured masterpiece with the inside buildings and rooms squeaky clean. The hotel staff was Johnny on the spot to meet your needs. The food was outstanding and the drinks aplenty. Lastly, Warren Hill and his planning staff put together the most orchestrated event we have ever been part of. Rain or shine the shows went on smoothly and the lineup was second to none. We have already booked for next year.

Great choice for a fun all inclusive vacation
monicacv55, Pittsburgh, Pennsylvania
Wed Oct 10 17:51:33 EDT 2018
Recently stayed at Hard Rock, the property is quite large and has two sections, one only for adults. The pool in the adult area is very lively with music and a pool bar. The pools at the family side are very spacious which I really liked. The beach is not very wide and it is not a natural beach, it is very shallow and it is surrounded by a rock barrier which makes it great for little kids. The breakfast buffet was one of the best ones I have tried. For dinner my favorite restaurant was the French one. I love the music memorabilia all around the resort and the live music playing at night in one of the lobbies.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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