Cancun

Hard Rock Hotel Riviera Maya


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All Inclusive    

Crystal Award Winner: Best Entertainment, 2016
Crystal Award Winner: Best Destination, 2015-2016

Exceptional Values!
Extra Value:
Receive up to an $1800 Limitless Resort Credit per room (booking dates, travel dates, duration, and usage restrictions may apply).
Honeymoon: Honeymoon dinner, mini-cake, bottle of sparkling wine, hydro spa tub experience and one in-room breakfast (reservations required). In order to reserve the Complimentary Honeymoon Package, couple must present proof of marriage within the past year. In order to receive the above amenities when making your reservation mention, that you are a honeymooner so it can be coded accordingly. The complimentary honeymoon package is combinable with all Optional Honeymoon Packages. Package prices are subject to change without prior notice.

Families, couples, and singles live like rock stars at the Hard Rock Hotel Riviera Maya. Luxury meets spine-tingling excitement at this paradise, where legendary Hard Rock amenities, design, and hospitality complement the beauty of stunning tropical views and a private white sand beach. This style-studded resort promises crowd-pleasing amenities and endless excitement.

Kick into high gear with activities from tennis and rock climbing to kayaks and tennis. Swim in style in the large sparkling pools with activities, snacks, and swim-up bar. Stay in shape at the fitness center or the Yoga Temple. Younger guests stay amused with the Little Big Club and Teens Lounge and Disco. Even rock stars need to relax too, so sit back and indulge in treatments from massages to facials to hydrotherapy at the lavish Rock Spa.

Dine in seven exceptional all-inclusive restaurants and let loose at three bars. Enjoy fresh and exotic ingredients buffet-style from around the world at The Market. Experience Mexican cuisine and regional specialties a la carte at Frida. Try everything from sushi to stir fry at Zen, and savor authentic Rodizio service and the flavors of Brazil at Ipanema. Relax with 24-hour room service.

Make the most of your stay at the Hard Rock Hotel Riviera Maya by living out your fist-pumping, guitar-shredding fantasy at the new Music Lab, where you'll receive expert rock star instruction and accelerated stage training. All guests 12 years and older can choose from 4 programs as a part of the all-inclusive stay.

For an adults-only experience, try the Heaven section - an exclusive retreat with a private adult beach and luxurious amenities.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property holds EarthCheck Silver certification and is known as a GreenLeader of TripAdvisor. The resort has also earned the Distintivo S, participates in beach cleanup programs, utilizes biological pest controls and biodegradable cleaning products, promotes cultural heritage, and facilitates additional environmentally-friendly programs.

Find more information about Hard Rock Hotels & Casinos. Learn more about Riviera Maya.
HOTEL LOCATION
Address: KM 72 CARRETERA CANCUN-TULUM
RIVIERA MAYA
QR

MX
Local Phone: 011-52-998-875-1
Fax: 305-375-9508
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
Outdoor freestyle pool andone for scuba diving demonstrations.
Tennis
Number of Courts: 3
Outdoor Courts: 3
Water Sports on Site
Scuba: Additional Charge
Snorkeling: Complimentary
Other Sports Available
Other Sports: Kayaks
Health Club / Spa
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Additional Charge
HOTEL DETAILS
Hard Rock Hotel Riviera Mayae features three restaurants, coffee shop, snack bar, three bars, 24 hour room service, two pools and tennis.
Total Rooms: 489
Year Opened: 0 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Restrictions apply for kids 17 and under when when using the Spa facilities and services. Please check with Spa on arrival.
ROOM TYPES
DELUXE PLATINUM SKYTERRACE 1BD
Sky terrace guestroom includes one king bed and a private balcony with a hammock and ocean views. Room also features a minibar, 24-hour room service, complimentary wireless internet, and access to a private sky terrace with a hydro spa tub. Adults only.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
ROCK SUITE PLATINUM
Spacious suite includes two bedrooms - one room with a king bed, and the second room two double beds. Suite also features a living and dining room, a hydro spa tub in each room, an oversized balcony with hammocks and oceanfront views, and much more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE FAMILY
Deluxe family guestroom includes two connecting rooms - one room with a king bed, and the other with two double beds. Guestroom also includes a hydro spa tub (in each room), a private balcony with a hammock and garden/resort views, a minibar, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE PLATINUM SKYTERRACE 2BD
Sky terrace guestroom includes two connecting rooms - one room with a king bed, and a second room with two double beds and a hydro spa tub. Room also features a balcony with a hammock and ocean views, a private sky terrace with a hydro spa tub, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE GOLD PURE KING
Guestroom includes one king bed, a spacious bathroom with a hydro spa tub and shower, and a balcony with a hammock and garden views. Room also features an additional seven-step process intended to reduce airborne particles and more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE GOLD ROOM KING
Deluxe gold room includes one king bed, a private balcony with a hammock and garden views, and hydro spa tub. Room also features 24-hour room service, a minibar, a private bathroom with a shower, complimentary wireless internet, and more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE PLATINUM DOUBLE
Deluxe platinum room includes two double beds, a private balcony with a hammock and partial ocean views, and a hydro spa tub. Room also features a minibar, 24-hour room service, complimentary wireless internet, Rock Spa bath amenities, and more.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
ROCKROYAL DELUXE PLATINUM KING
Rock Royalty deluxe platinum room includes one king bed, a private balcony with a hammock and partial ocean views, and a hydro spa tub. Room also includes a personal assistant, VIP check-in, express luggage delivery, and many other upgraded amenities.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE GOLD PURE DOUBLE
Guestroom includes two double beds, a spacious bathroom with a hydro spa tub and shower, and a balcony with a hammock and garden views. Room also features an additional seven-step process intended to reduce airborne particles and more.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE GOLD ROOM DOUBLE
Deluxe gold room includes two double beds, a balcony with a hammock and garden views, and a hydro spa tub. Room also includes a minibar, complimentary wireless internet, Rock Spa bath amenities, 24-hour room services, and more.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
ROCKROYAL DLX PLATINUM DOUBLE
Rock Royalty deluxe platinum room includes two double beds, a balcony with a hammock and partial ocean views, and a hydro spa tub. Guestroom also features upgraded amenities, a personal assistant, priority reservations, VIP check-in, and much more.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE DIAMOND
Deluxe Diamond room is ideally located with pool and/or partial ocean views and includes one king bed, a private balcony with a hammock, and a hydro spa tub. Room also features aromatherapy, a minibar, turndown service, complimentary internet, and more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DINING
Hard Rock Hotel Riviera Maya features 1 meal plan options:
All Meals, Drinks & Tips-3 restaurants, coffee shop, snack bar & 3 bars.
There are 7 Restaurants at Hard Rock Hotel Riviera Maya:
Frida - Mexican cuisine and regional specialties a la carte. Open for dinner from 5:30 pm - 11 pm.
Pizzeto - Outdoor wood burning stove, brick oven pizza, salads, soups, and pasta a la carte. Open for dinner from 6 pm - 11 pm.
Delis - Snack bar
The Market - Fresh and exotic ingredients from around the world with a breakfast buffet by morning and themed dinner buffet by night.
Cafetto - Continental breakfast from 6 am - 10 am. Snacks, coffee, and tea until 11 pm.
Zen - Traditional Asian cuisine from sushi to stir fry, served a la carte. Open for dinner from 5:30 pm - 11 pm.
Ipanema - Authentic Brazilian steakhouse, complete with rodizio service in true Brazilian style. Open for dinner from 5:30 pm - 11 pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Billards, Ping Pong, Giant Chess, Table Games. Spa services available at Aventura Spa Palace.
CHILDREN'S PROGRAMS
Kids Club, Teen Lounge

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
62 Recommend
62 past Apple Vacationers would recommend Hard Rock Hotel Riviera Maya to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 9304reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Everything you could ask for in a Honeymoon
Courtney C,
Thu Aug 17 07:50:14 EDT 2017
For anyone reading this review, I typically do not write reviews but my husband and I had such a fantastic time on our trip to the Hard Rock Hotel in Riviera Maya, we felt we needed to share our experiences! First off, we went for our Honeymoon, but because of work we needed to wait a year after our wedding to celebrate. Not to worry because the staff at the HRRM went above and beyond in every aspect! I figured to get an idea of just how great of a time we had I would go day by day – it may be long, but bear with me! It’s worth it! We stayed on the Heaven side. Saturday: We had a transfer arranged through BDTravel (we booked our trip through Costco Travel) to take us from the airport to the hotel. We arrived at the hotel around 4pm and check in was a breeze. We were greeted with a welcome drink, we were upgraded to a Sky Terrace room, we were invited to schedule a honeymoon breakfast in bed, and one reservation at any restaurant (something to note: they do not take reservations at the restaurants unless for special occasions. We however, loved the flexibility in being able to go to dinner whenever we pleased). The bellboys brought our suitcases to our room and we followed inside to find a bottle of champagne and chocolate covered strawberries. Our room was beautiful - we were given a small tour and were shown a patio with some chairs and a hammock and led upstairs to our terrace with ocean views, lounge chairs, and a Jacuzzi! Just amazing. We wanted to spend at least a little time on the beach so we went down to the water for a swim, followed by dinner at Toro. Sunday: Our honeymoon breakfast in bed arrived around 8am and was just fantastic. Yogurt, grapefruit, eggs with beans and tortillas, mimosas, coffee, and juice. We booked a bali bed on the beach and Abraham and Alex were our servers. They had seen my husband and I walk down that morning with a beer in hand (hey, it was our first day who can blame us?!) and before we even got settled, we were greeted with a bucket with the same beers on ice! All day long we had unwavering service, beers, waters, Malibu bay breezes; you name it, you could have it. We spent all day in our cabana and then moved to the pool after 5pm. We were pretty exhausted so rather than going to dinner we stayed in and ordered room service (which is amazingly 24/7). Monday: We were able to book the Ibiza bali bed over the water and Oswaldo was our server. He was so sweet, helpful, and attentive. We were dealing with on and off rain as Tropical Storm Franklin was making way towards the Yucatan, and every time we would scurry off to shelter, Oswaldo would grab our towels and once the rain passed, replaced them with new ones. He was such a hard worker but always had a beaming smile on his face - we had such a great day! We had snacks at the pool bar for lunch and went to Los Gallos for dinner. Tuesday: TS Franklin had moved in full force - overnight our ceiling started leaking due to the rain so we called down to the front desk and they had someone upstairs within minutes checking it out. It was fixable, but would have been inconvenient with us in the room. They moved us to a new room, the same style as our first one, but with an even better view! We were very impressed with the way the situation was handled. Since it was raining all day, we decided it would be fun to walk along the beach while no one was out and experience a TS firsthand. It was such fun to get soaked in the rain! We walked over to the Hacienda side to see what that was all about and if you don’t have kids (like us) that was all the time we needed over there haha. We had our dinner reservation tonight at Ipanema, the Brazilian Steakhouse. All we can say is that we were STUFFED when we left. It was such a cool concept and one I have never seen implemented at another all inclusive resort. The food and service were fantastic. We powered through the evening and made it to Club Heaven tonight (open 11pm-3am) and had such a blast dancing! Wednesday: We spent most of Wednesday on the beach and though we didn’t have all day “butler” service like in the bali beds, there were still many servers on the beach bringing drinks and water bottles to guests. Jorge was helping us today and he had quite a sense of humor! We were drinking coronas and he made sure he always had cold ones on the way! We left the beach a little early because they were having a foam party at the pool – I was a bit skeptical on how this would all work, but I am glad my husband made me tag along with him. We had so much fun and it was quite the experience! We hung out by the pool the rest of the afternoon and met some friends. We all went to dinner at Le Petit Cochon and the food was just great! Thursday: Spent the morning on the beach again and today we had Nacho as our server. He took the time to ask our names and what we were drinking and every time he would bring us something new he would address us by name and we loved that personal touch. We spent a bit of time in the pool but not too much because we had to prepare for our Romantic Dinner. We pre-booked this with the vacation planners. The romantic dinner consisted of a table set up on the same platform as the bali beds and we had a bottle of Dom Perignon to accompany our steak and lobster tails. We had a salad as a first course, and a soup as the second. Dessert was a custard and had Happy Honeymoon written in chocolate on the plate (like I said, the details, be but small, were never ever left out!). Alex (from the beach) was serving our dinner and he was just fantastic. Gave us some insight into tequilas we might like, was joking with us, took some photos, and as always, served us with a big smile! Another beautiful touch was the accordion and violin duo that was playing music thru the dinner. Seriously a dream. Friday: We were in the Riviera Maya Bali Bed today (we booked it on Sunday) and it was just beautiful. We had a bottle of champagne on ice, drinks, waters, and food all delivered to us by Ignacio. Again, the service was great, always with a smile, and our last day in paradise was all we could ask for. We spent a few hours by the pool catching the last of the sun, went back to our room, packed our bags, and went to Ciao for dinner. Our last day was just to die for. Saturday: The day our vacation came to an end unfortunately. But we had such fun and we hope to return very very soon! In summary, our routine was to wake up, get breakfast, spend most of the day on the beach with a few drinks, sun, and water, and then move to the pool in the afternoon (depending on activities). Lunch was either buffet in Toro or Ciao or the snacks by the pool (which were the perfect finger foods). Dinner would follow, and then if we felt up to it, the lobby bar was a lot of fun (there was nightly entertainment in the same area). The food in all of the restaurants was great whether it was buffet or a la carte dinner, but if we had to choose one place you must go for dinner it would definitely be Ipanema – we were just blown away. All in all, we had the time of our lives and we can’t wait to come back! We will recommend Hard Rock Riviera Maya to everyone!

Recess Invasion!
Jazzzii, Atlanta, Georgia
Wed Aug 16 19:39:18 EDT 2017
I stayed at the beautiful resort whilst traveling with a very large group of party-goers from all over the country - we were on the adult side. I was pleasantly surprised by the impeccable service! The Mayan coffees were to die for. There were multiple pools, and cove-like beach areas. The food food could be a bit better... I would return here.

Best Vacation Ever!
Rachel L,
Wed Aug 16 14:50:16 EDT 2017
From the moment we pulled up, we just knew this was our dream hotel. We had a tough start to our Vaca and once we got here, it's like all our troubles just melted away. We had been given a gorgeous room on the 1st floor, but I ideally wanted a room with a balcony where I could leave drapes open (which of course not ideal on 1st floor)...that is where Mariana Pineda, Rooms Controller and Maria Castellanas, Front Desk Agent come in. They bent over backwards to accommodate my request, which I felt so bad asking. Not only did they make me feel at ease asking my request, but they went above and beyond! They upgraded our room to a room with a view and a balcony on the 3rd floor overlooking the ocean! Needless to say, I cried seeing this room and knowing there are still amazing people left in customer service. I promise we will be back as we both agreed, not only the hotel itself, but most importantly the staff/service, made our trip once in a lifetime! Thank you from the bottom of my heart♡♡♡

Lovely honeymoon. More like a very good 4*
Eleanor R,
Wed Aug 16 08:09:25 EDT 2017
We have just spent 2 weeks on the heaven side of this hotel. We have had a lovely time but there are a few aspects that could be better. +comfortable room and bed. We were upgraded to a sky terrace room. +food. We never had a bad meal. We tried all of the restaurants. +staff. The staff are at least 5*. Brandon, Juan and Bryan were particularly great at the pool. +trips. Not the cheapest but very good. +spa. We did the couples stairway to heaven and I had an aromatherapy massage. Both very good with great facilities. We used the resort credits making it very cheap! +romantic dinner. We used our resort credits for this. It was very good. -noise from the corridor, you can hear everything from the corridors. We also had one night with very noisy neighbours. However this was dealt with quickly when I rang down. -large groups. At time in our first week (very busy) we felt pushed out of the pool by the huge groups. They were playing their own music on top of that being played and using their own microphone until at least 9pm. Not nice when you are trying to enjoy an outside meal. -the staff don't ask people to stick to the few rules if everyone stuck to them it would be a nicer day around the pool. -closure of restaurants, in our second week it was much quieter. Due to this each night 2 or 3 restaurants were closed and so was the ice cream place in hacienda. I understand why buts it isn't the paying guests fault that they are quiet. Over all we have had a great time but there are a few things that would make it better.

3rd trip and it only has gotten better , Amazing vacation
daleshrgirl, Cleveland, Ohio
Wed Aug 16 03:34:07 EDT 2017
We only did one excursion as our second was cancelled due to the tropical storm that was approaching. We did go to Delphinus and swam with dolphins. It was great and well worth the money we spent beyond the resort credits. We did use resort credits for bali beds and to upgrade some dinners to lobster. This was a nice was to use the credits. The resort was as always near perfection. Check in was fast, greeted with a drink. We were given rooms straight across from each other. They were actually in a Heaven building but now considered Hacienda. We were told at check in that they have added another building to Hacienda. It was a bit of a walk to the family pool , but the exercise was nice as well. There was always a golf cart if you wanted a ride. One thing about the Heaven rooms that we did not like, there is not a door on the bathroom, also , the bathroom is open, on hacienda there is a door and also shutters, nothing in these rooms. It was a bit weird for all, but especially my kids. We had to switch rooms when anyone showered or got changed so they didn’t see each other. After dinner, we found a treat from the front desk, a plate of candies that said “welcome to the jungle” and also a bottle of champagne. What a nice treat! The entertainment has changed a bit, almost all the shows are now dinner and a show. It was good and bad, if you actually wanted to do dinner somewhere else, you just had to go early so that you could be done in time to catch the show. The shows themselves are great. We did have one day of bad weather, but the hotel did a great job of keeping all entertained so that you kinda forgot there was a tropical storm going on. I tried giving the girl my Hard Rocks Reward on check in and not sure she understood, so I will follow up with that with. Overall it was perfect! Thanks again. Big shout out to all the staff that always makes us feel like royalty. we will be back for a 4th year:)



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