Cancun

Hard Rock Hotel Riviera Maya


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All Inclusive    

Exceptional Values!
Extra Value: Receive exclusive savings on select Rock Royalty rooms (restrictions apply).
Extra Value: Receive up to $1800 in Limitless Resort Credits or Unlimited Golf. Restrictions apply - see Hard Rock Hotels Limitless Resort Credits page for details.
Honeymooners: Honeymoon dinner, mini-cake, bottle of sparkling wine, hydro spa tub experience and one in-room breakfast (reservations required).
Family: Two kids 12 & under Stay, Play & Eat Free (valid 6/01-8/31/16; booking date restrictions apply).

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property holds EarthCheck Silver certification and is known as a GreenLeader of TripAdvisor. The resort has also earned the Distintivo S, participates in beach cleanup programs, utilizes biological pest controls and biodegradable cleaning products, promotes cultural heritage, and facilitates additional environmentally-friendly programs.

Families, couples, and singles live like rock stars at the Hard Rock Hotel Riviera Maya. Luxury meets spine-tingling excitement at this paradise, where legendary Hard Rock amenities, design, and hospitality complement the beauty of stunning tropical views and a private white sand beach. This style-studded resort promises crowd-pleasing amenities and endless excitement.

Kick into high gear with activities from tennis and rock climbing to kayaks and tennis. Swim in style in the large sparkling pools with activities, snacks, and swim-up bar. Stay in shape at the fitness center or the Yoga Temple. Younger guests stay amused with the Little Big Club and Teens Lounge and Disco. Even rock stars need to relax too, so sit back and indulge in treatments from massages to facials to hydrotherapy at the lavish Rock Spa.

Dine in seven exceptional all-inclusive restaurants and let loose at three bars. Enjoy fresh and exotic ingredients buffet-style from around the world at The Market. Experience Mexican cuisine and regional specialties a la carte at Frida. Try everything from sushi to stir fry at Zen, and savor authentic Rodizio service and the flavors of Brazil at Ipanema. Relax with 24-hour room service.

Make the most of your stay at the Hard Rock Hotel Riviera Maya by living out your fist-pumping, guitar-shredding fantasy at the new Music Lab, where you'll receive expert rock star instruction and accelerated stage training. All guests 12 years and older can choose from 4 programs as a part of the all-inclusive stay.

For an adults-only experience, try the Heaven section - an exclusive retreat with a private adult beach and luxurious amenities.

Find more information about Hard Rock Hotels & Casinos.

Learn more about Riviera Maya.
HOTEL LOCATION
Address: KM 72 CARRETERA CANCUN-TULUM
RIVIERA MAYA
QR

MX
Local Phone: 011-52-998-875-1
Fax: 305-375-9508
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
Outdoor freestyle pool andone for scuba diving demonstrations.
Tennis
Number of Courts: 3
Outdoor Courts: 3
Water Sports on Site
Scuba: Additional Charge
Snorkeling: Complimentary
Other Sports Available
Other Sports: Kayaks
Health Club / Spa
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Additional Charge
HOTEL DETAILS
Hard Rock Hotel Riviera Mayae features three restaurants, coffee shop, snack bar, three bars, 24 hour room service, two pools and tennis.
Total Rooms: 489
Year Opened: 0 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Restrictions apply for kids 17 and under when when using the Spa facilities and services. Please check with Spa on arrival.
ROOM TYPES
DELUXE GOLD ROOM KING
Deluxe gold room includes one king bed, a private balcony with a hammock and garden views, and hydro spa tub. Room also features 24-hour room service, a minibar, a private bathroom with a shower, complimentary wireless internet, and more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
ROCKROYAL DELUXE PLATINUM KING
Rock Royalty deluxe platinum room includes one king bed, a private balcony with a hammock and partial ocean views, and a hydro spa tub. Room also includes a personal assistant, VIP check-in, express luggage delivery, and many other upgraded amenities.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE ROOM
Deluxe room includes one king bed or two double beds, a hydro spa tub, and a private balcony with a hammock and resort views. Room also includes a private bath with a shower, complimentary wireless internet, a minibar, Rock Spa bath amenities, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE GOLD PURE DOUBLE
Guestroom includes two double beds, a spacious bathroom with a hydro spa tub and shower, and a balcony with a hammock and garden views. Room also features an additional seven-step process intended to reduce airborne particles and more.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE PLATINUM SKYTERRACE 1BD
Sky terrace guestroom includes one king bed and a private balcony with a hammock and ocean views. Room also features a minibar, 24-hour room service, complimentary wireless internet, and access to a private sky terrace with a hydro spa tub. Adults only.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE FAMILY
Deluxe family guestroom includes two connecting rooms - one room with a king bed, and the other with two double beds. Guestroom also includes a hydro spa tub (in each room), a private balcony with a hammock and garden/resort views, a minibar, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE GOLD PURE KING
Guestroom includes one king bed, a spacious bathroom with a hydro spa tub and shower, and a balcony with a hammock and garden views. Room also features an additional seven-step process intended to reduce airborne particles and more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE PLATINUM SKYTERRACE 2BD
Sky terrace guestroom includes two connecting rooms - one room with a king bed, and a second room with two double beds and a hydro spa tub. Room also features a balcony with a hammock and ocean views, a private sky terrace with a hydro spa tub, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE PLATINUM DOUBLE
Deluxe platinum room includes two double beds, a private balcony with a hammock and partial ocean views, and a hydro spa tub. Room also features a minibar, 24-hour room service, complimentary wireless internet, Rock Spa bath amenities, and more.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE GOLD ROOM DOUBLE
Deluxe gold room includes two double beds, a balcony with a hammock and garden views, and a hydro spa tub. Room also includes a minibar, complimentary wireless internet, Rock Spa bath amenities, 24-hour room services, and more.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE DIAMOND
Deluxe Diamond room is ideally located with pool and/or partial ocean views and includes one king bed, a private balcony with a hammock, and a hydro spa tub. Room also features aromatherapy, a minibar, turndown service, complimentary internet, and more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
ROCKROYAL DLX PLATINUM DOUBLE
Rock Royalty deluxe platinum room includes two double beds, a balcony with a hammock and partial ocean views, and a hydro spa tub. Guestroom also features upgraded amenities, a personal assistant, priority reservations, VIP check-in, and much more.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
ROCK SUITE PLATINUM
Spacious suite includes two bedrooms - one room with a king bed, and the second room two double beds. Suite also features a living and dining room, a hydro spa tub in each room, an oversized balcony with hammocks and oceanfront views, and much more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DINING
Hard Rock Hotel Riviera Maya features 1 meal plan options:
All Meals, Drinks & Tips-3 restaurants, coffee shop, snack bar & 3 bars.
There are 7 Restaurants at Hard Rock Hotel Riviera Maya:
The Market - Fresh and exotic ingredients from around the world with a breakfast buffet by morning and themed dinner buffet by night.
Cafetto - Continental breakfast from 6 am - 10 am. Snacks, coffee, and tea until 11 pm.
Zen - Traditional Asian cuisine from sushi to stir fry, served a la carte. Open for dinner from 5:30 pm - 11 pm.
Ipanema - Authentic Brazilian steakhouse, complete with rodizio service in true Brazilian style. Open for dinner from 5:30 pm - 11 pm.
Frida - Mexican cuisine and regional specialties a la carte. Open for dinner from 5:30 pm - 11 pm.
Pizzeto - Outdoor wood burning stove, brick oven pizza, salads, soups, and pasta a la carte. Open for dinner from 6 pm - 11 pm.
Delis - Snack bar
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Billards, Ping Pong, Giant Chess, Table Games. Spa services available at Aventura Spa Palace.
CHILDREN'S PROGRAMS
Kids Club, Teen Lounge

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
51 Recommend
51 past Apple Vacationers would recommend Hard Rock Hotel Riviera Maya to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 7107reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Great place, great service, great workers
anthonyjosephc566, Tulum
Thu Dec 01 10:12:43 EST 2016
Our waiter Victor (tank) at the pool knew us by name every day and knew what we wanted to drink very friendly and very attentive. The bell boy Roberto was amazing he really made us feel like we were at home after a long stressful flight he was very good!

Good place to celebrate any occasion
robbW7133VO, N. Kentucky
Thu Dec 01 09:46:50 EST 2016
We went to celebrate a 50th BD. 5 couples - all had a great time. The staff is excellent, and food above average for most of the meals. I do not recommend paying extra for a private candle light dinner at a beach table. Food for this was less than average and the steak was very cold! Paid a hefty price to get a bad meal!

Great week
heartlandmo, Lee's Summit
Thu Dec 01 08:10:51 EST 2016
We visited the Hard Rock Riviera Maya 11/22 - 11/29/2016. All in all it was a great week. The staff was great and waiters were very prompt. A five dollar tip to the beach waiters ensured frequent service all day long. Food was very repetitive especially at the buffet breakfast and lunch, no matter where you went it was basically the same with few different dishes all week. Zin Hibachi was the best restaurant. Iponema was closed during our visit. We ate at Ciao, Toro, Frieda, and Zin for dinner. The pool buffet and pizza for lunch except first day at buffet and one day at Frieda. The room was nice but small. Room service was very prompt and as good as any of the restaurants. Two complaints: food was generally served luke warm. The main meat dishes were never hot. The rib eye steak at Toro was well seasoned and tasty, but only 1/2 inch thick so it could not even hold heat between the kitchen and serving at the table. The mushroom ravioli at Ciao was tasty but only warm. The major complaint is resort credits, they are a joke. You get a $1000 resort credit spa visit and only pay "$200" when at other resorts it would be $200. Dump the credits and just charge regular prices. The pressure to sell weeks at Hard Rock was manageable. After we told our rep we were not interested we did not hear from them again. We like to try many properties so buying 40 weeks for "only" $85,000 has no interest to us and like I said any resort credits are a joke. Hard Rock is a great place to stay with a great beach, pools, service, ok food and room.

Great Thanksgiving
rodolfoep, Tulum
Thu Dec 01 07:30:42 EST 2016
The hotel , service ,facilities were beyond expectations. We were members and we upgraded because we were very pleased with the whole experience. I do appreciate the hotel greatly and Specially the service was superior from all the people we came in contact with.

Great Trip I've Thanksgiving
Lesley S,
Wed Nov 30 16:12:17 EST 2016
We are legendary members and we just got back from a fabulous Thanksgiving week at hard rock riviera maya!! Our room was very nice and a great location as well as clean and always kept that way. Every night they came to ask us if we needed anything and it was just perfect because at that time we usually need a towel or some new shampoo and conditioner since there were three girls in the room. We had so much fun every day at the pool and Mike and Brendon took great care of us. My mom celebrated her birthday there and she had a blast with the birthday sing-along they did for her at the pool. We had wonderful service at the sun bar Antonio is the best! Alberto always seemed to be there when we needed him at the pool as well. I can't forget the whole entertainment crew Chihuahua Maria Jay Leon Pam Mario and Sergio!!! The racks by is a must especially with the credits you cannot go wrong. I had some massages as well as a facial and Alma did a great job. We loved The lagoon in the pool area was just kept perfect all the time. Never looking for a towel they were always folded and ready to go at your seat. We will for sure be going back can't wait until next Thanksgiving and the Woodward to open.



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