Cancun

Hard Rock Hotel Riviera Maya


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All Inclusive    

Exceptional Values!
Extra Value: Receive exclusive savings on select Rock Royalty rooms (restrictions apply).
Extra Value: Receive up to $1800 in Limitless Resort Credits or Unlimited Golf. Restrictions apply - see Hard Rock Hotels Limitless Resort Credits page for details.
Honeymooners: Honeymoon dinner, mini-cake, bottle of sparkling wine, hydro spa tub experience and one in-room breakfast (reservations required).
Family: Two kids 12 & under Stay, Play & Eat Free (valid 6/01-8/31/16; booking date restrictions apply).

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property holds EarthCheck Silver certification and is known as a GreenLeader of TripAdvisor. The resort has also earned the Distintivo S, participates in beach cleanup programs, utilizes biological pest controls and biodegradable cleaning products, promotes cultural heritage, and facilitates additional environmentally-friendly programs.

Families, couples, and singles live like rock stars at the Hard Rock Hotel Riviera Maya. Luxury meets spine-tingling excitement at this paradise, where legendary Hard Rock amenities, design, and hospitality complement the beauty of stunning tropical views and a private white sand beach. This style-studded resort promises crowd-pleasing amenities and endless excitement.

Kick into high gear with activities from tennis and rock climbing to kayaks and tennis. Swim in style in the large sparkling pools with activities, snacks, and swim-up bar. Stay in shape at the fitness center or the Yoga Temple. Younger guests stay amused with the Little Big Club and Teens Lounge and Disco. Even rock stars need to relax too, so sit back and indulge in treatments from massages to facials to hydrotherapy at the lavish Rock Spa.

Dine in seven exceptional all-inclusive restaurants and let loose at three bars. Enjoy fresh and exotic ingredients buffet-style from around the world at The Market. Experience Mexican cuisine and regional specialties a la carte at Frida. Try everything from sushi to stir fry at Zen, and savor authentic Rodizio service and the flavors of Brazil at Ipanema. Relax with 24-hour room service.

Make the most of your stay at the Hard Rock Hotel Riviera Maya by living out your fist-pumping, guitar-shredding fantasy at the new Music Lab, where you'll receive expert rock star instruction and accelerated stage training. All guests 12 years and older can choose from 4 programs as a part of the all-inclusive stay.

For an adults-only experience, try the Heaven section - an exclusive retreat with a private adult beach and luxurious amenities.

Find more information about Hard Rock Hotels & Casinos.

Learn more about Riviera Maya.
HOTEL LOCATION
Address: KM 72 CARRETERA CANCUN-TULUM
RIVIERA MAYA
QR

MX
Local Phone: 011-52-998-875-1
Fax: 305-375-9508
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
Outdoor freestyle pool andone for scuba diving demonstrations.
Tennis
Number of Courts: 3
Outdoor Courts: 3
Water Sports on Site
Scuba: Additional Charge
Snorkeling: Complimentary
Other Sports Available
Other Sports: Kayaks
Health Club / Spa
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Additional Charge
HOTEL DETAILS
Hard Rock Hotel Riviera Mayae features three restaurants, coffee shop, snack bar, three bars, 24 hour room service, two pools and tennis.
Total Rooms: 489
Year Opened: 0 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Restrictions apply for kids 17 and under when when using the Spa facilities and services. Please check with Spa on arrival.
ROOM TYPES
ROCKROYAL DELUXE PLATINUM KING
Rock Royalty deluxe platinum room includes one king bed, a private balcony with a hammock and partial ocean views, and a hydro spa tub. Room also includes a personal assistant, VIP check-in, express luggage delivery, and many other upgraded amenities.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE ROOM
Deluxe room includes one king bed or two double beds, a hydro spa tub, and a private balcony with a hammock and resort views. Room also includes a private bath with a shower, complimentary wireless internet, a minibar, Rock Spa bath amenities, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE GOLD PURE DOUBLE
Guestroom includes two double beds, a spacious bathroom with a hydro spa tub and shower, and a balcony with a hammock and garden views. Room also features an additional seven-step process intended to reduce airborne particles and more.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE PLATINUM SKYTERRACE 1BD
Sky terrace guestroom includes one king bed and a private balcony with a hammock and ocean views. Room also features a minibar, 24-hour room service, complimentary wireless internet, and access to a private sky terrace with a hydro spa tub. Adults only.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE FAMILY
Deluxe family guestroom includes two connecting rooms - one room with a king bed, and the other with two double beds. Guestroom also includes a hydro spa tub (in each room), a private balcony with a hammock and garden/resort views, a minibar, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE GOLD PURE KING
Guestroom includes one king bed, a spacious bathroom with a hydro spa tub and shower, and a balcony with a hammock and garden views. Room also features an additional seven-step process intended to reduce airborne particles and more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE PLATINUM SKYTERRACE 2BD
Sky terrace guestroom includes two connecting rooms - one room with a king bed, and a second room with two double beds and a hydro spa tub. Room also features a balcony with a hammock and ocean views, a private sky terrace with a hydro spa tub, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE PLATINUM DOUBLE
Deluxe platinum room includes two double beds, a private balcony with a hammock and partial ocean views, and a hydro spa tub. Room also features a minibar, 24-hour room service, complimentary wireless internet, Rock Spa bath amenities, and more.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE GOLD ROOM DOUBLE
Deluxe gold room includes two double beds, a balcony with a hammock and garden views, and a hydro spa tub. Room also includes a minibar, complimentary wireless internet, Rock Spa bath amenities, 24-hour room services, and more.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE DIAMOND
Deluxe Diamond room is ideally located with pool and/or partial ocean views and includes one king bed, a private balcony with a hammock, and a hydro spa tub. Room also features aromatherapy, a minibar, turndown service, complimentary internet, and more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
ROCKROYAL DLX PLATINUM DOUBLE
Rock Royalty deluxe platinum room includes two double beds, a balcony with a hammock and partial ocean views, and a hydro spa tub. Guestroom also features upgraded amenities, a personal assistant, priority reservations, VIP check-in, and much more.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
ROCK SUITE PLATINUM
Spacious suite includes two bedrooms - one room with a king bed, and the second room two double beds. Suite also features a living and dining room, a hydro spa tub in each room, an oversized balcony with hammocks and oceanfront views, and much more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE GOLD ROOM KING
Deluxe gold room includes one king bed, a private balcony with a hammock and garden views, and hydro spa tub. Room also features 24-hour room service, a minibar, a private bathroom with a shower, complimentary wireless internet, and more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DINING
Hard Rock Hotel Riviera Maya features 1 meal plan options:
All Meals, Drinks & Tips-3 restaurants, coffee shop, snack bar & 3 bars.
There are 7 Restaurants at Hard Rock Hotel Riviera Maya:
Zen - Traditional Asian cuisine from sushi to stir fry, served a la carte. Open for dinner from 5:30 pm - 11 pm.
Ipanema - Authentic Brazilian steakhouse, complete with rodizio service in true Brazilian style. Open for dinner from 5:30 pm - 11 pm.
Frida - Mexican cuisine and regional specialties a la carte. Open for dinner from 5:30 pm - 11 pm.
Pizzeto - Outdoor wood burning stove, brick oven pizza, salads, soups, and pasta a la carte. Open for dinner from 6 pm - 11 pm.
Delis - Snack bar
The Market - Fresh and exotic ingredients from around the world with a breakfast buffet by morning and themed dinner buffet by night.
Cafetto - Continental breakfast from 6 am - 10 am. Snacks, coffee, and tea until 11 pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Billards, Ping Pong, Giant Chess, Table Games. Spa services available at Aventura Spa Palace.
CHILDREN'S PROGRAMS
Kids Club, Teen Lounge

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
51 Recommend
51 past Apple Vacationers would recommend Hard Rock Hotel Riviera Maya to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 7501reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Amazing destination wedding location
_marjorieann26, West Chester, Pennsylvania
Thu Jan 19 21:03:04 EST 2017
We chose Hard Rock Riviera Maya for our destination wedding location. We did so after meeting with our amazing travel agent, Jennifer Carr, from the Tropical Travelers. Jenn was able to discuss our preferences and narrowed it down to what we believe was perfect spot for our destination wedding. She was also very helpful in communicating with the staff and any of our guests who had any questions. This alleviated a lot of stress from us while planning our big day. She is a true professional and I highly recommend her for any of your travel needs. Upon arriving the staff was very attentive and friendly. We are very happy with our wedding planner Belen Herandez. She did a great job at helping us plan all of the tiny details to make our special day run smoothly and beautifully. She was excellent and very nice to work with. We were even assigned a butler, Carl, and he too was very helpful anytime we needed anything. I also want to mention the salon Posh located in the resort. I believe my stylist’s name was Reyna. I was nervous about getting my hair and make-up done traveling somewhere I had never been. I showed her a picture of what I desired and after only a few seconds of looking she was able to duplicate what I wanted perfectly. The food was great and our friends and family enjoyed the restaurants and wedding reception. The 24 hour room service was also a very nice bonus! Everyone said what a wonderful time they had at this resort. If you are thinking about an all inclusive destination wedding location or just a great place to visit, I definitely recommend checking out this resort! Just imagine the wonderful pictures and memories you will treasure forever with the crystal blue water as your background.

tropical paradise
marianap552017, New York City, New York
Thu Jan 19 10:11:55 EST 2017
The people who work here, overall, work very hard to please vacationers. Estela at the beach could not do enough for us. Emmanuel, at the market place had food made special for us, and Gonzalo, the bellman was great. The grounds are kept beautiful and we had a great time.

Great place for couples and families
smanno818, South Farmingdale, New York
Thu Jan 19 02:03:28 EST 2017
We had a great time at this resort, the staff are very friendly and eager to help in anyway. There were several "Rock Star Employees" who went above and beyond what one would expect especially Emmanuel Cante and Estela.

Excellent service, not great food
bowwowkitty, Richmond, Virginia
Wed Jan 18 14:04:38 EST 2017
I am happy to say that Within 10 minutes of arrival we were able to see a spider monkey! I was unsure of whether we would see much Wildlife, being on a resort, but due to the massive quantities of food around in an all-inclusive, we managed to encounter several species of creatures! The hotel is an absolutely huge property and for sure the best part was the hospitality! Everyone there is extremely nice and I encourage you to bring a fat stack of $1 bills to tip these folks who wait on you hand and foot, making a fraction of what you would make in a day at your job in the US and elsewhere. It's a little strange because everything around the Lagoon areas it's man-made but they did a great job and keep it extremely tidy and clean. There is no physical Beach, so be aware of that for sure. The lagoons are lovely though and having an adults-only side was an extra bonus. The Terrace rooms with the upstairs jacuzzis are fantastic and you should try and time your trip with the full moon because it is absolutely stunning. There is quite a bit of walking due to the size of the property, but they also have golf carts readily available to zip you around as needed. They definitely put effort into trying to keep the rock Vibe going but if three-quarters of the hotel is empty, there is only so much they can do to keep that feeling alive. I was not interested in crowds, so I was happy to be in building number two, away from the thick of it. There are all kinds of little Hidden Gem areas to be explored and that was my favorite part. There are a set of kivas in between buildings number 4 and number 5, down a small path into the woods, and that was a highlight. Get inside of one and start making sound and listen to the amazing Echo chamber and that you create! Super fun way to kill some time in the middle of the night. We were there for three nights of Phish concerts and we're very pleased with the accommodations. The beds were extremely comfortable and again, the service impeccable. My only complaint, which isn't even fully a complaint since I didn't expect gourmet meals, is that the food it is not very good. My favorite item from the room service menu was the pasta marinara and our group's favorite restaurant was Ciao in the Heaven Lobby. I don't remember the name of the seafood restaurant but it was not good... At all. Overall I would say it was a very relaxing environment with service staff always available but never intrusive. They let you have a good time and don't mess with you. They truly make you feel as though they are happy to have you there.

Safe, friendly, fun...a truly great vacation for all ages.
micheletc2017, Tulum
Wed Jan 18 13:56:57 EST 2017
This is our third time to this resort. Remember to ask about using the snorkeling gear (go to Hacienda side) and see all the fish in the lagoons for a great experience on-site. The food improves each time we go and the staff can not do enough to make your happy and comfortable. We will be back soon.



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