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Hard Rock Hotel Riviera Maya


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All Inclusive    

Extra Value: Receive up to $1800 Limitless Resort Credit per room. Restrictions apply.
Free Symbolic Weddings: Restrictions apply - see AppleBeachBrides.com.
Honeymooners: Bottle of sparkling wine, mini-cake, one romantic candlelit dinner and one breakfast in bed the morning after arrival (reservations required). Restrictions apply.
Family: Two kids 12 & under Stay Free. Restrictions apply.

Families, couples, and singles live like rock stars at the Hard Rock Hotel Riviera Maya. Luxury meets spine-tingling excitement at this paradise, where legendary Hard Rock amenities, design, and hospitality complement the beauty of stunning tropical views and a private white sand beach. This style-studded resort promises crowd-pleasing amenities and endless excitement.

Kick into high gear with activities from tennis and rock climbing to kayaks and tennis. Swim in style in the large sparkling pools with activities, snacks, and swim-up bar. Stay in shape at the fitness center or the Yoga Temple. Younger guests stay amused with the Little Big Club and Teens Lounge and Disco. Even rock stars need to relax too, so sit back and indulge in treatments from massages to facials to hydrotherapy at the lavish Rock Spa.

Dine in 13 exceptional all-inclusive restaurants and let loose at seven bars. Enjoy fresh and exotic ingredients buffet-style from around the world at The Market. Experience Mexican cuisine and regional specialties a la carte at Frida. Try everything from sushi to stir fry at Zen, and savor authentic Rodizio service and the flavors of Brazil at Ipanema. Enjoy five adults-only restaurants, and relax with 24-hour room service.

For an adults-only experience, try the Heaven section - an exclusive retreat with a private adult beach and luxurious amenities.

Find more information about Hard Rock Hotels & Casinos.

Learn more about Riviera Maya.
HOTEL LOCATION
Address: KM 72 CARRETERA CANCUN-TULUM
RIVIERA MAYA
QR

MX
Local Phone: 011-52-998-875-1
Fax: 305-375-9508
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
Outdoor freestyle pool andone for scuba diving demonstrations.
Tennis
Number of Courts: 3
Outdoor Courts: 3
Water Sports on Site
Scuba: Additional Charge
Snorkeling: Complimentary
Other Sports Available
Other Sports: Kayaks
Health Club / Spa
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Additional Charge
HOTEL DETAILS
Hard Rock Hotel Riviera Mayae features three restaurants, coffee shop, snack bar, three bars, 24 hour room service, two pools and tennis.
Total Rooms: 489
Year Opened: 0 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Restrictions apply for kids 17 & under when when using the Spa facilities & services. Please check with Spa on arrival.
ROOM TYPES
DELUXE GOLD
492 sq. ft., garden view, 2 double beds, Double jacuzzi, Private bathroom with shower only, Balcony with hammock, Liquor dispenser, Mini-bar, Farouk bath amenities, Wireless internet, 24-hour room service.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
ROCK SUITE PLATINUM
2,279 sq. ft., Ocean-view, 1 bedroom with King bed & 1 bedroom with double beds, both with double jacuzzi & private bath with shower only, Living room, Dining room, Half kitchen, Liquor dispenser, Bathrobes & slippers, Wireless internet, 24 hour room svc.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
ROCK SUITE PLATINUM
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE FAMILY
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUX PLATINUM GRAND SKY TERRA
Other Amenities -
Kitchen
DELUXE ROOM
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE ROOM
490 Sq. Ft, Resort View, 2 dbl beds, Double Jacuzzi in room, Balcony, safe, minibar Bathroom w/ shower only, no tub, Liquor Dispenser contains whiskey, tequila, rum and vodka, satellite TV, coffeemaker, alarm clock, hairdryer, iron, iron board.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE DIAMOND
Ocean-view, Private beach lounge chair area w/waiter service, Upgraded in room liquors, Private dinner - 1 per stay, Pillow menu, beach bag, 2-25 min. massages, Concierge phone service, wireless internet, Nightly petit fours.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE DIAMOND
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
ADJOINING FAMILY WHRLPL ROOMS
2 adjoining rooms, each measuring 492sq. ft. and connected by a door, King bed in one room & 2 doubles in the other, Each room has a double jacuzzi, Ocean/garden view balcony, Private bath with shower only, Liquor dispenser, Welcome amenities for kids.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE PLATINUM
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE PLATINUM
492 sq. ft., ocean view, 2 double beds, Double jacuzzi, Private bathroom with shower only, Balcony with hammock, Liquor dispenser, Mini-bar, Farouk bath amenities, Wireless internet, 24-hour room service.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DINING
Hard Rock Hotel Riviera Maya features 1 meal plan options:
All Meals, Drinks & Tips-3 restaurants, coffee shop, snack bar & 3 bars.
There are 5 Restaurants at Hard Rock Hotel Riviera Maya:
Ventanas Pizza & Pasta - Italian buffet restaurant. Open for dinner.
La Hacienda - Mexican gourmet a la carte restaurant. Open for dinner. Located adjacent to patio.
Snack Bar - Serves healthy snacks from 10am to 6pm.
Sweet & Coffee - Coffee shop serving crossants, baguettes, crepes, ice cream and a variety of desserts.
Mundaca - International buffet for breakfast and lunch, Steakhouse a la carte for dinner. Located by the pool area.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Billards, Ping Pong, Giant Chess, Table Games. Spa services available at Aventura Spa Palace
CHILDREN'S PROGRAMS
Kids Club, Teen Lounge

TripAdvisor Web Reviews
Based on 855 reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Words cannot describe amazing!
Nicole B,
Tue Apr 22 23:42:12 EDT 2014
The exceptional customer service at this hotel cannot be described enough as it was AMAZING! The personal needs met by the staff were astonishing, they are all so friendly especially Juan and Benito... More>

Spring Vacation
Sara D, Tulum
Tue Apr 22 14:22:56 EDT 2014
This was our first family vacation to Mexico. After reading some of the negative reviews I was nervous. Contrary to those reviews we had an amazing time!!!!! The pool and lagoon were great for the... More>

Nice resort, definitely not luxury or 5 star though
jcwlpc,
Tue Apr 22 13:23:47 EDT 2014
My husband and myself travelled to Mexico for a last minute trip last week. When we arrived at the resort, we were not welcomed very well and were taken to the wrong lobby. When we finally made it to... More>

Run don't walk to Hard Rock Riviera Maya
Marybeth L, Summit, New Jersey
Tue Apr 22 10:29:34 EDT 2014
A friend and I just stayed here for a week. I've been to some of the best hotels in the world - South Africa, Thailand, Switzerland, etc. and the friendliness and helpfulness of the Hard Rock Riviera... More>

surprised
John C, Campbell Hall New York
Mon Apr 21 22:07:43 EDT 2014
Great times. Stayed on Hacienda side. Family oriented. Rooms well equipped. beds were comfortable Need a magnifier in bathroom Good food lots of restaurants to choose from Favorities include the Zen... More>



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  APPLE RATINGS:    Exceptional Standard of Service & Quality;    Luxurious;
    Superior First Class;    First Class;    Comfortable;    Modest
    Superior to other hotels with the same rating;    Superior to other hotels with the same rating