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Hard Rock Hotel Riviera Maya


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All Inclusive    

Extra Value: Receive up to $1800 Limitless Resort Credit per room. Restrictions apply.
Free Symbolic Weddings: Restrictions apply - see AppleBeachBrides.com.
Honeymooners: Bottle of sparkling wine, mini-cake, one romantic candlelit dinner and one breakfast in bed the morning after arrival (reservations required). Restrictions apply.
Family: Two kids 12 & under Stay Free. Restrictions apply.

Everyone deserves the rock star treatment. Couples, families, even kids. That's why the Hard Rock Hotel Riviera Maya offers both a family and adult side to create a one-of-a-kind all-inclusive experience for guests of all ages. The family section is comprised of 489 comfortable guestrooms, three tantalizing restaurants including a new dinner theatre venue, four bars for the adults, multiple pools, endless water activities and a teen club with gaming cabanas. The adult side holds a very lucky 777 private guestrooms, four fine restaurants, four bars, plenty of pools, including a grotto pool that becomes a nightclub after hours, and one of the top-rated spas in the Riviera Maya. So, rock on Mom. Rock on Dad. Rock on kids. Rock on couples. Rock on everyone. It's time to see the show in Riviera Maya!

Find more information about Hard Rock Hotels & Casinos.

Learn more about Riviera Maya.
HOTEL LOCATION
Address: KM 72 CARRETERA CANCUN-TULUM
RIVIERA MAYA
QR

MX
Local Phone: 011-52-998-875-1
Fax: 305-375-9508
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
Outdoor freestyle pool andone for scuba diving demonstrations.
Tennis
Number of Courts: 3
Outdoor Courts: 3
Water Sports on Site
Scuba: Additional Charge
Snorkeling: Complimentary
Other Sports Available
Other Sports: Kayaks
Health Club / Spa
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Additional Charge
HOTEL DETAILS
Hard Rock Hotel Riviera Mayae features three restaurants, coffee shop, snack bar, three bars, 24 hour room service, two pools and tennis.
Total Rooms: 489
Year Opened: 0 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Restrictions apply for kids 17 & under when when using the Spa facilities & services. Please check with Spa on arrival.
ROOM TYPES
ADJOINING FAMILY WHRLPL ROOMS
2 adjoining rooms, each measuring 492sq. ft. and connected by a door, King bed in one room & 2 doubles in the other, Each room has a double jacuzzi, Ocean/garden view balcony, Private bath with shower only, Liquor dispenser, Welcome amenities for kids.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE PLATINUM
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE PLATINUM
492 sq. ft., ocean view, 2 double beds, Double jacuzzi, Private bathroom with shower only, Balcony with hammock, Liquor dispenser, Mini-bar, Farouk bath amenities, Wireless internet, 24-hour room service.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE GOLD
492 sq. ft., garden view, 2 double beds, Double jacuzzi, Private bathroom with shower only, Balcony with hammock, Liquor dispenser, Mini-bar, Farouk bath amenities, Wireless internet, 24-hour room service.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
ROCK SUITE PLATINUM
2,279 sq. ft., Ocean-view, 1 bedroom with King bed & 1 bedroom with double beds, both with double jacuzzi & private bath with shower only, Living room, Dining room, Half kitchen, Liquor dispenser, Bathrobes & slippers, Wireless internet, 24 hour room svc.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
ROCK SUITE PLATINUM
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE FAMILY
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUX PLATINUM GRAND SKY TERRA
Other Amenities -
Kitchen
DELUXE ROOM
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE ROOM
490 Sq. Ft, Resort View, 2 dbl beds, Double Jacuzzi in room, Balcony, safe, minibar Bathroom w/ shower only, no tub, Liquor Dispenser contains whiskey, tequila, rum and vodka, satellite TV, coffeemaker, alarm clock, hairdryer, iron, iron board.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE DIAMOND
Ocean-view, Private beach lounge chair area w/waiter service, Upgraded in room liquors, Private dinner - 1 per stay, Pillow menu, beach bag, 2-25 min. massages, Concierge phone service, wireless internet, Nightly petit fours.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE DIAMOND
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DINING
Hard Rock Hotel Riviera Maya features 1 meal plan options:
All Meals, Drinks & Tips-3 restaurants, coffee shop, snack bar & 3 bars.
There are 5 Restaurants at Hard Rock Hotel Riviera Maya:
Mundaca - International buffet for breakfast and lunch, Steakhouse a la carte for dinner. Located by the pool area.
Ventanas Pizza & Pasta - Italian buffet restaurant. Open for dinner.
La Hacienda - Mexican gourmet a la carte restaurant. Open for dinner. Located adjacent to patio.
Snack Bar - Serves healthy snacks from 10am to 6pm.
Sweet & Coffee - Coffee shop serving crossants, baguettes, crepes, ice cream and a variety of desserts.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Billards, Ping Pong, Giant Chess, Table Games. Spa services available at Aventura Spa Palace
CHILDREN'S PROGRAMS
Kids Club, Teen Lounge

TripAdvisor Web Reviews
Based on 826 reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Great family vacation
MichelleE74, Raleigh, North Carolina
Tue Apr 15 20:31:33 EDT 2014
We stayed with a family of 5 on the Hacienda side.... We had a great week and and great weather. Overall, the resort was very clean and the restaurant choices were plentiful and the service was... More>

We were afraid of updates but...
CarlLB, St. Charles, MO
Tue Apr 15 15:46:03 EDT 2014
Aventura Palace was one of our favorites if not our favorite resorts having been there numerous times. When we learned they were going to turn it into a Hard Rock property we were concerned. However... More>

Great Week with my Hubby
cruisinforasnoozin, Gatineau
Tue Apr 15 00:27:48 EDT 2014
Being past Palace Members and now Member of Hard Rock it continues to amaze us how services continue to regularly diminish and or disappear altogether. Anyways...... Here are my comments, in no... More>

Spring Break Trip to Riviera Maya
A TripAdvisor Member,
Mon Apr 14 19:34:25 EDT 2014
We read reviews before visiting the Hard Rock Hotel and were worried by the negative reviews. We have nothing negative to say about the hotel. Our stay was WONDERFUL. Hotel was CLEAN, staff was... More>

Great spring break
Thomas Frederic... T, Eden Prairie, Minnesota
Mon Apr 14 19:02:53 EDT 2014
Had a great time with the family, staff was exceptional, price tag was a little high, but in the end was worth it. We were there with 10 other families, all with high school seniors, and the kids... More>



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and Apple Vacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
  APPLE RATINGS:    Exceptional Standard of Service & Quality;    Luxurious;
    Superior First Class;    First Class;    Comfortable;    Modest
    Superior to other hotels with the same rating;    Superior to other hotels with the same rating