Cancun

Hard Rock Hotel Riviera Maya


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All Inclusive    

2018 Exceptional Values
Extra Value:
Receive up to an $1800 Limitless Resort Credit per room (booking dates, travel dates, duration, and usage restrictions may apply).
Golf: Includes unlimited rounds of golf (20% service fee; restrictions apply).
Honeymoon: Honeymoon dinner, mini-cake, bottle of sparkling wine, hydro spa tub experience and one in-room breakfast (reservations required*).

Families, couples, and singles live like rock stars at the Hard Rock Hotel Riviera Maya. Luxury meets spine-tingling excitement at this paradise, where legendary Hard Rock amenities, design, and hospitality complement the beauty of stunning tropical views and a private white sand beach. This style-studded resort promises crowd-pleasing amenities and endless excitement.

Kick into high gear with activities from tennis and rock climbing to kayaks and tennis. Swim in style in the large sparkling pools with activities, snacks, and swim-up bar. Stay in shape at the fitness center or the Yoga Temple. Younger guests stay amused with the Little Big Club and Teens Lounge and Disco. Even rock stars need to relax too, so sit back and indulge in treatments from massages to facials to hydrotherapy at the lavish Rock Spa.

Dine in seven exceptional all-inclusive restaurants and let loose at three bars. Enjoy fresh and exotic ingredients buffet-style from around the world at The Market. Experience Mexican cuisine and regional specialties a la carte at Frida. Try everything from sushi to stir fry at Zen, and savor authentic Rodizio service and the flavors of Brazil at Ipanema. Relax with 24-hour room service.

Make the most of your stay at the Hard Rock Hotel Riviera Maya by living out your fist-pumping, guitar-shredding fantasy at the new Music Lab, where you'll receive expert rock star instruction and accelerated stage training. All guests 12 years and older can choose from 4 programs as a part of the all-inclusive stay.

For an adults-only experience, try the Heaven section - an exclusive retreat with a private adult beach and luxurious amenities.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property holds EarthCheck Silver certification and is known as a GreenLeader of TripAdvisor. The resort has also earned the Distintivo S, participates in beach cleanup programs, utilizes biological pest controls and biodegradable cleaning products, promotes cultural heritage, and facilitates additional environmentally-friendly programs.

Find more information about Hard Rock Hotels & Casinos.

Learn more about Riviera Maya.

*In order to reserve the Complimentary Honeymoon Package, couple must present proof of marriage within the past year. In order to receive the above amenities when making your reservation mention, that you are a honeymooner so it can be coded accordingly. The complimentary honeymoon package is combinable with all Optional Honeymoon Packages. Package prices are subject to change without prior notice.
HOTEL LOCATION
Address: KM 72 CARRETERA CANCUN-TULUM
RIVIERA MAYA
QR

MX
Local Phone: 011-52-998-875-1
Fax: 305-375-9508
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
Outdoor freestyle pool and one for scuba diving demonstrations.
Tennis
Number of Courts: 3
Outdoor Courts: 3
Water Sports on Site
Scuba: Additional Charge
Snorkeling: Complimentary
Other Sports Available
Other Sports: Kayaks
Health Club / Spa
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Additional Charge
HOTEL DETAILS
Hard Rock Hotel Riviera Mayae features three restaurants, coffee shop, snack bar, three bars, 24 hour room service, two pools and tennis.
Total Rooms: 489
Year Opened: 0 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Restrictions apply for kids 17 and under when when using the Spa facilities and services. Please check with Spa on arrival.
ROOM TYPES
DELUXE PLATINUM SKYTERRACE 1BD
Sky terrace guestroom includes one king bed and a private balcony with a hammock and ocean views. Room also features a minibar, 24-hour room service, complimentary wireless internet, and access to a private sky terrace with a hydro spa tub. Adults only.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
ROCK SUITE PLATINUM
Spacious suite includes two bedrooms - one room with a king bed, and the second room two double beds. Suite also features a living and dining room, a hydro spa tub in each room, an oversized balcony with hammocks and oceanfront views, and much more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE FAMILY
Deluxe family guestroom includes two connecting rooms - one room with a king bed, and the other with two double beds. Guestroom also includes a hydro spa tub (in each room), a private balcony with a hammock and garden/resort views, a minibar, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE PLATINUM SKYTERRACE 2BD
Sky terrace guestroom includes two connecting rooms - one room with a king bed, and a second room with two double beds and a hydro spa tub. Room also features a balcony with the best available view, a private sky terrace with a hydro spa tub, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE GOLD PURE KING
Guestroom includes one king bed, a spacious bathroom with a hydro spa tub and shower, and a balcony with a hammock and garden views. Room also features an additional seven-step process intended to reduce airborne particles and more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE GOLD ROOM KING
Deluxe gold room includes one king bed, a private balcony with a hammock and garden views, and hydro spa tub. Room also features 24-hour room service, a minibar, a private bathroom with a shower, complimentary wireless internet, and more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE PLATINUM DOUBLE
Deluxe platinum room includes two double beds, a private balcony with a hammock and partial ocean views, and a hydro spa tub. Room also features a minibar, 24-hour room service, complimentary wireless internet, Rock Spa bath amenities, and more.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
ROCKROYAL DELUXE PLATINUM KING
Rock Royalty deluxe platinum room includes one king bed, a private balcony with a hammock and partial ocean views, and a hydro spa tub. Room also includes a personal assistant, VIP check-in, express luggage delivery, and many other upgraded amenities.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE GOLD PURE DOUBLE
Guestroom includes two double beds, a spacious bathroom with a hydro spa tub and shower, and a balcony with a hammock and garden views. Room also features an additional seven-step process intended to reduce airborne particles and more.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE GOLD ROOM DOUBLE
Deluxe gold room includes two double beds, a balcony with a hammock and garden views, and a hydro spa tub. Room also includes a minibar, complimentary wireless internet, Rock Spa bath amenities, 24-hour room services, and more.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
ROCKROYAL DLX PLATINUM DOUBLE
Rock Royalty deluxe platinum room includes two double beds, a balcony with a hammock and partial ocean views, and a hydro spa tub. Guestroom also features upgraded amenities, a personal assistant, priority reservations, VIP check-in, and much more.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DELUXE DIAMOND
Deluxe Diamond room is ideally located with pool and/or partial ocean views and includes one king bed, a private balcony with a hammock, and a hydro spa tub. Room also features aromatherapy, a minibar, turndown service, complimentary internet, and more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DINING
Hard Rock Hotel Riviera Maya features 1 meal plan options:
All Meals, Drinks & Tips-3 restaurants, coffee shop, snack bar & 3 bars.
There are 7 Restaurants at Hard Rock Hotel Riviera Maya:
Pizzeto - Outdoor wood burning stove, brick oven pizza, salads, soups, and pasta a la carte. Open for dinner from 6 pm - 11 pm.
Delis - Snack bar
The Market - Fresh and exotic ingredients from around the world with a breakfast buffet by morning and themed dinner buffet by night.
Cafetto - Continental breakfast from 6 am - 10 am. Snacks, coffee, and tea until 11 pm.
Zen - Traditional Asian cuisine from sushi to stir fry, served a la carte. Open for dinner from 5:30 pm - 11 pm.
Ipanema - Authentic Brazilian steakhouse, complete with rodizio service in true Brazilian style. Open for dinner from 5:30 pm - 11 pm.
Frida - Mexican cuisine and regional specialties a la carte. Open for dinner from 5:30 pm - 11 pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Billards, Ping Pong, Giant Chess, Table Games. Spa services available at Aventura Spa Palace.
CHILDREN'S PROGRAMS
Kids Club, Teen Lounge and Hard Rock-branded Roxity Kids Club coming in summer of 2018.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
62 Recommend
62 past Apple Vacationers would recommend Hard Rock Hotel Riviera Maya to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 10462reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Very Loud!
LINDA M.
Dec 11 2017
The Hard Rock Riviera Maya is a beautiful hotel with great staff. Our only complaint is that the hotel was extremely noisy. At all hours of the night, people were screaming and yelling in the hallways and blasting music. I got little sleep in the 6 nights we were there. We even complained and the hotel moved our room but the new room was just as noisy.
Customer Rating: 

Hard Rock Hotel ROCKS!!
ANNE V.
Dec 09 2017
Only disappointment/complaint was ride from airport to resort...very claustrophobic, 8 passengers in a small van. EVERYBODY at Hard Rock hotel was awesome: Maria (front desk, Gabino & Julian greeted us and said goodbye, Alberto always pick us up in a golf cart, and a special big "GRACIAS" to Leslie (vacation services) And to all we forgot to mention...everyone was friendly, polite and professional!! MUCHAS GRACIAS!!
Customer Rating: 

Great hotel, entertainment, and overall stay
JEFFREY R.
Aug 08 2016
Rooms were pretty much clean. We didn't like the jacuzzi tub in the room. Took too much space and not sure who really uses it. Would be better to have a couch / futon. Drinks were aplenty as well as food. Wasn't happy at times seeing bar staff using dirty cups and giving to customers. Staff cleaned the heck out of the pool area each night.
Customer Rating: 

hotel
KIRSTEN D.
Aug 04 2014
hotel was good but they are lacking an age group. I have a 6,8,10,12 & they wouldnt want to be dropped off in the lillte big kid place. the pool bar was nice but had to wait awhile before you got served. tried to book excersions but the we all booked so didnt get to you all our credit we had at the hotel & they was no place to get massages & mani & pedi unless you went on the adult side. Kinda expensive to get pics taken with the animals. they food was excellent
Customer Rating: 

ALEXANDER J.
Feb 29 2012
The sand at the lagoon was non existant there were simply pebbles.
Customer Rating: 

The Trip
MARK F.
Jan 12 2012
The transfer drivers and vans were very bad. The drivers were doing 120km thru 45km zones while trying to always be on there cell phones. Very scary for my company. I took my Pastor and his family this year. The hotel needs to staff a little more, I asked a loca worker and they said they gave workers time off and thus some things were neglected. My main issue is the way Apple changed my date and we lost two business class seats and our families were separated on the plane ride. Apple also lied about Airtran canceling the flight we originally booked. I checked this out and was told Aplle canceled the flight because they did not have enough people to charter the flight, WHY LIE BE HONEST NEXT TIME. As far as the Mexico side of the trip we were treated nice, as far as Apple ?
Customer Rating: 

RANDEE H.
Jun 14 2011
This hotel is rated higher than the Riu hotels, where we have stayed many times. The food at Riu's, the landscaping, the shows, are all better than at the Aventura Cove Palace. The Palace does have softer mattresses.
Customer Rating: 

TripAdvisor Traveller Reviews
Hard Rock delivers!
kyro298, Colorado Springs, Colorado
Wed Jan 17 16:30:28 EST 2018
From staff to food to rooms to facilities, we had a fantastic stay. We were on the Heaven side. My biggest complaint was being in Bldg 1, we were so far from everything. I booked a Bali bed that could not have been further away (in Hacienda). Little things like that wouldn’t ruin my trip though!

One of the best!
Chris C,
Wed Jan 17 07:56:17 EST 2018
We stayed in December 2017 just before Christmas. The hotel was fantastic, with great facilities, amazing rooms and a real "can do" professional service from almost all the staff we met. We loved all the special little touches and the VIP area on the beach was heaven, big shout out to Jesus, Javier and Rosemary looking after us so well in all the heat. Our rooms were incredible, and so well looked after by Israel Sanchez and his opposite number in the afternoon, sorry we never met and I don't know your name but thanks for looking after us all so well. We met so many great waiting staff, and I'm so sorry i didn't get names, but the Freya waiter who looked after us was a particular highlight, the stories about his life as an electrician was so interesting! Finally, Lesli on reception who worked so hard to sort our late check out, shame it didn't happen but you were very good trying for us. Top, top hotel - the staff are a real credit and we will be back - soon!!!!

Fantastic resort to stay in
angrybird9, Toronto, Canada
Tue Jan 16 15:35:11 EST 2018
We went this resort with the kids and our parents. Everyone was happy about this resort. Nice view and facilities; friendly and polite staff; lots of activities; beautiful beach and full of tropical fished in the shore, shallow and safe; big pool; kids club; it is very good for family to stay. To be honest, if there is a chance, we would to go back again.

Best Vacation Ever
Jen T,
Tue Jan 16 08:49:10 EST 2018
One of the best all inclusive ever! The food was great, the people an service was amazing! Totally recommend!! Go to all the shows + take advantage of all the activities they have to offer! Seen monkeys, went biking, swam, played tennis, seen amazing shows and met amazing people! Loved it!! So going again!!

Honeymoon in Heaven
Nima K, Los Angeles, California
Tue Jan 16 07:31:27 EST 2018
Amazing! Everything was awesome! The food was exceptional for an all-inclusive, the service was on point, the music, the alcohol, the nightclub, the spa massages, the hydrotherapy, the jacuzzi, the suite we stayed, the only thing I have an issue with ... the pool is not heated year-round and of our 10 days, only was warm enough for 5 days. Otherwise all-in!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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